Remove category learning-development
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Blue Ocean Wins 2024 Silver Stevie® Award for Contact Center Provider of the Year

BlueOcean

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. Learn more about the Stevie Awards at www.StevieAwards.com. This is Blue Ocean’s fourth Stevie Award.

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The Power of Listening: Mastering Voice of the Customer Surveys

InMoment XI

The power of listening to your customers transcends beyond just collecting feedback; it serves as a strategic compass, guiding your decision-making, shaping your product development, and, most importantly, building strong, lasting customer relationships. A VoC is more than just another survey to worry about.

Survey 390
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Improving Content Moderation with Amazon Rekognition Bulk Analysis and Custom Moderation

AWS Machine Learning

It’s based on the same proven, highly scalable, deep learning technology developed by Amazon’s computer vision scientists to analyze billions of images and videos daily. It requires no machine learning (ML) expertise to use and we’re continually adding new computer vision features to the service. visit our developer guide.

Analysis 102
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How Does Generative AI Work? – A Simplified Explanation

Comm100

Generative AI stands out as a groundbreaking development this year, showing particular promise in the realm of customer service. This technology is part of a broader category known as generative models, and it’s increasingly being seen as a game-changer in various fields, including customer service.

Chatbots 130
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The 2023 Customer Experience Management Value Index

In the complex ecosystem of CX tools developed for disparate use cases, metrics, and processes, Verint ranked as Exemplary through thorough analysis of product and customer experience in the Index. Verint is named an Exemplary Leader in the 2023 Customer Experience Management Value Index by Ventana Research.

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Build brand loyalty by recommending actions to your users with Amazon Personalize Next Best Action

AWS Machine Learning

Amazon Personalize is a fully managed machine learning (ML) service that makes it effortless for developers to deliver highly personalized user experiences in real time. User A is a frequent buyer and has shopped mostly in the “Beauty & Grooming” and “Jewelry” categories in the past.

Loyalty 77
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A Guide to Choosing the Right Text Analysis Software for Your Business

Lumoa

And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI). Machine Learning (ML) Integration: Stay ahead of the curve. Welcome to the ‘digital-everything’ era.

Analysis 394