Transforming back office workforce management: 10 ways contact center WFM solutions can deliver beyond the frontline
Calabrio
FEBRUARY 7, 2025
Workforce Management Transforming back office workforce management: 10 ways contact center WFM solutions can deliver beyond the frontline Share Contact centers and their frontline teams benefit enormously from todays highly advanced workforce management (WFM) technologies. With access to improved processes, support for hybrid working models and more autonomy over their schedules and work-life balance, research shows that agents are now happier, more empowered and more motivated.
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