The Future of Customer Experience – Virtual Course
Storyminers
JANUARY 12, 2021
The post The Future of Customer Experience – Virtual Course appeared first on StoryMiners.
Storyminers
JANUARY 12, 2021
The post The Future of Customer Experience – Virtual Course appeared first on StoryMiners.
CX University
NOVEMBER 21, 2023
CX University (CXU) has completed a full internal audit of its course content to ensure all information is updated to meet standards of excellence and relevance. CXU sets high expectations for its online course content to fully support online learning and mastery of Customer Experience.
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SurveyGizmo
MARCH 31, 2021
The Managing Responses Program includes three courses to help users customize and organize responses so you can readily view and understand pertinent data without creating a report or export. New courses include: Course 1: The Individual Response Grid Course 2: Viewing Individual Responses Course 3: Tools to Manage Responses .
Gainsight
MARCH 12, 2024
You can devote yourself to finding the perfect leader, setting realistic goals , and customizing every corner of your academy, but launching an impactful program requires more than a sturdy infrastructure; it requires courses that guide your customers to their desired outcomes. Without that, you’ll be up a creek without a paddle.
Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast
Throughout the course of the pandemic we have seen a dramatic shift in customer experience. What steps occur before they are connected with an agent? And are your customers utilizing AI? Whether they are reaching out via chat, social media, or phone the end goal is always the same.
Help Scout
AUGUST 22, 2023
Use these customer service training activities, tips, and courses to continually improve your support quality, consistency, and speed. Read the full article
CX University
NOVEMBER 7, 2023
To meet the market demands for quality online instruction and preparation for Certified Customer Experience Professional (CCXP), CX University (CXU) launches its CCXP Exam Prep Course. Since all CXU courses are available completely online, learners can access them anywhere and at any time.
Speaker: Chris Paxton McMillin, President of D3 Training Solutions
Can you imagine what a straight translation might do to your course? To avoid awkward (and sometimes disastrous) learning content, instructional designers must use authentic translation in the right context to ensure optimal results. For example, even a simple phrase like “got milk?” translates to “are you lactating?” and over 6.7
Speaker: Connie Malamed, Founder of Mastering Instructional Design and Publisher of The eLearning Coach
Did you know that the visual design of eLearning content has a big impact on learner success? Well-designed materials can motivate learners, improve comprehension, and assist optimal retention.
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Business and consumer surveys carried out in the course of the research for this guide show that while improving the customer experience is high on the agenda for many organizations, most businesses are still a long way from where they want to be.
Speaker: Lauren Barash, Vice President, Brand Marketing
Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business.
Advertiser: ZoomInfo
Marketers are uniquely positioned to provide creative solutions to aid their organization in times of change and chart a course for navigating success. However, there’s no team better suited to lead that charge than the marketing department.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships! Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback?
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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