How to Take Action: New Courses from SG University

SurveyGizmo

a new series of courses on Actions. The SG University Actions Program includes nine courses to help you understand how to build actions, how they work, and most importantly, how to creatively implement actions in projects to help automate responses, processes, and workflows.

The Best Marketing Certification Courses for Marketing Professionals

ReviewTrackers

There’s a growing amount of training courses and certifications for the modern-day marketer. Not only do they help give professionals the career boost (and credibility) they’re looking for; these courses and certifications can also bring real benefits to organizations across a wide range of industries, especially at a time when the whole marketing discipline is in the middle of an evolutionary change. The inbound certification course is one of HubSpot Academy’s most popular courses.

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Customer Experience Excellence Course

ClearAction

Customer Experience Excellence Course. pmpro_levels] The post Customer Experience Excellence Course appeared first on ClearAction Customer Experience Consulting. Customer Experience Excellence Course Training

What is a digital marketing course?

DemandJump

Digital marketing courses are designed to help individuals become better digital marketers in a number of ways. They may offer a high level overview of the digital marketing field as an introduction for those wishing to break into a new profession, or they might help those already in the field hone their skills in a more specialized area. Marketing Management

Marketing-Led Post-COVID-19 Growth Strategies

Businesses are laying off workers, shutting their doors (some permanently), and struggling to react to the radical destruction that coronavirus (COVID-19) is doing to our society and communities. Most have already sustained massive damage, and we still have yet to see the scope of impact of the global pandemic that has upended the globe. Any return to normalcy may seem far-off, but sales and marketing are on the front lines of restarting the economy. When the dust settles, we have a responsibility to turn our shock and grief into fierce determination, and lead the charge of responsible, strategic, sustainable future growth. However, there’s no team better suited to lead that charge than the marketing department. Marketers are uniquely positioned to provide creative solutions to aid their organization in times of change and chart a course for navigating success.

Charting Your Customer Loyalty Course

MaritzCX

If we choose the wrong technology, fail to allocate the proper resources, and ignore how the technology and people interface with our processes, we will end up horribly off course

Course 260

15 Top Customer Service Training Courses for Your Agents (Half Are Free)

Comm100

We’ve compiled a comprehensive list of the best courses out there, ranging from free online courses to pricier, on-site seminars that bring learning straight to your office. Pick the course that fits your companies time, budget, and learning needs, and you have nothing to lose. The course, Customer Service Training , “introduces the basic concepts of customer service and dives into effective customer service techniques and practices.”

Course 157

Charting Your Customer Loyalty Course

MaritzCX

If we choose the wrong technology, fail to allocate the proper resources, and ignore how the technology and people interface with our processes, we will end up horribly off course Every organization should have a clear picture of the attitude of their audience(s) toward their organization, and the satisfaction of mutual transaction points, as well as insights into where improvements could be made to positively improve that attitude and satisfaction.

Course 200

Charting Your Customer Loyalty Course

MaritzCX

If we choose the wrong technology, fail to allocate the proper resources, and ignore how the technology and people interface with our processes, we will end up horribly off course Every organization should have a clear picture of the attitude of their audience(s) toward their organization, and the satisfaction of mutual transaction points, as well as insights into where improvements could be made to positively improve that attitude and satisfaction.

Course 200

7 Essential Learning Courses for Every Customer Service LMS

PlayVox

You plan to create the most effective learning courses you can. With the right LMS and learning courses, you can help your customer service team develop new skills, drive brand loyalty and achieve better consumer satisfaction than ever. So, you’ve chosen an LMS for your customer service team. You want every single frontline employee to grow into a master of outstanding service. Sounds overly ambitious? Not at all.

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

can easily make mid-course adjustments when new information. If Artificial Intelligence (AI) for the overall business is a red hot. topic in C-suites, AI for customer engagement is white hot. wonder professionals, who had removed AI from their resumes, are. scrambling to add it back in!

What makes a great online CX training course - and what are the best free/cheap ones?

MyCustomer

Engagement What are the best free online CX training courses

How to Master Rapport with the Best Tips From My LinkedIn Learning Course

Myra Golden

I created a course for LinkedIn Learning focused on Building Rapport with Customers. So join me in this LinkedIn Learning course and learn how to deliver better customer interactions by creating rapport. Date of birth? Last name? Zip code?

The Best Free (and Cheap) Customer Experience Training Courses Online

Experience Investigators by 360Connext

The Best Free (and Cheap) Customer Experience Training Courses Online. Get access to all three of Jeannie's Customer Experience courses and 14,000+ more. What Makes a Good Online Course? Rule #1: A good course meets you where you are. let's get to the courses!

Register Today for Our Developer Certification Course

Lithium

Lithium Certified Developers deliver the highest-possible level of expertise, providing appropriate code and following best practices on Lithium’s platforms. This certification will cover Lithium’s architecture ensuring that developers know which layer of the stack to utilize to achieve their customization goals, including visible elements such as Freemarker and stage/prod environments.

Register Today for Our Developer Certification Course

Lithium

Lithium Certified Developers deliver the highest-possible level of expertise, providing appropriate code and following best practices on Lithium’s platforms. This certification will cover Lithium’s architecture ensuring that developers know which layer of the stack to utilize to achieve their customization goals, including visible elements such as Freemarker and stage/prod environments.

Register Today for Our Developer Certification Course

Lithium

Lithium Certified Developers deliver the highest-possible level of expertise, providing appropriate code and following best practices on Lithium’s platforms. This certification will cover Lithium’s architecture ensuring that developers know which layer of the stack to utilize to achieve their customization goals, including visible elements such as Freemarker and stage/prod environments.

8 Social Media Marketing Training Courses to Learn New Skills

ReviewTrackers

To keep with today’s social media marketing , there’s a number of training courses out there for you to fine tune your skills or learn as a beginner. We’ve narrowed it down to eight courses, which range from HubSpot’s course in inbound marketing to Hootsuite’s course on social media marketing training. Go through HubSpot’s free inbound marketing certification course. The course will focus on the entire inbound process, including social media promotion.

4 Ways Online Courses Help You in Real Life

CSM Magazine

The advantages of taking online courses over going to a traditional, brick-and-mortar institution are many. However, another advantage of taking online courses is the fact that they help instill certain skills that are applicable in real-life situations. Read on to find out four ways in which taking online courses can prove beneficial to you in real life. Taking an online course can help sharpen your teamwork and collaboration skills in virtual settings.

Creating Learning Courses for Your Customer Service Team

PlayVox

Training your customer service team on a regular basis is the best way to ensure they keep delivering the quality experience your audience expects. HR Management for CX CX Culture

Dave Wieneke teaches courses for Mini-MBA in Healthcare Management

Connective DX

This summer, our Healthcare Practice Director, Dave Wieneke, recorded twelve modules on Healthcare Marketing for the Mini-MBA in Healthcare Management at Rutgers University

Of Course You Don't Intend to Puppies. But Hypothetically Speaking.

Vocalabs

Of Course You Don't Intend to Puppies. I can just imagine a lawyer at a conference table advising his client, "Of course you don't intend to kill your customers' puppies. But of course this will only make things worse, because at the end of the day meeting your customers' expectations (to say nothing of regulators' and lawmakers' expectations) is far more important than merely staying within the bounds of what's legally required. But Hypothetically Speaking. Peter Leppik.

4 of the Best Local Marketing Courses for Professional Development

Grade.us

The best local marketing courses give you the training you need to stay ahead of the pack. Which course is best? It's the course that minimizes noise. Many courses offer something different. Most courses will flood you with useless information. Bonus Courses.

CX Training Can Make You Happier… Here’s How To Get Started

Experience Investigators by 360Connext

I mean that if you keep finding ways to learn — taking courses, training — that it can create a better customer experience. Online CX Courses. I’ve created three courses myself with Linkedin Learning: Creating a Positive Customer Experience.

CXU’s 500 Series of Online Courses now available as Subscriptions

CX University

CX University recently announced changes in purchase options to their Customer Experience and Patient Experience 500 Series of Online Courses. Online Courses are now available as subscription plans with low prices to allow accessibility for everyone.

D2C brands are driving up customer acquisition costs – and it’s time to course-correct

Optimove

The post D2C brands are driving up customer acquisition costs – and it’s time to course-correct appeared first on Optimove. How digitally-native brands can get new customers — and keep them — profitably.

The Insights Beat: Stay On Course With Smart Data And Analytics Choices

Forrester's Customer Insights

As you weather these conditions, it is still important to chart a steady course and be laser-focused on the parts you can […]. As companies navigate through murky waters amid global health and economic headwinds, as a data and analytics leader, it may feel like there are many things that are out of your hands today.

Strativity Touches Down in Australia with Pareto Fundraising JMA Course

Strativity

The post Strativity Touches Down in Australia with Pareto Fundraising JMA Course appeared first on Strativity. Strativity’s Touchpoint Dashboard touched-down for a historic week “Down Under” in Australia this week. The Touchpoint Dashboard touch-down was recorded for posterity in this Australian recreation of the Beatles’ Abbey Road album cover, shot in picturesque Glebe, Sydney.

Crash Course: 11 Terrible Customer Experiences In Travel

Currency Alliance

The post Crash Course: 11 Terrible Customer Experiences In Travel appeared first on Currency Alliance. Getting a passenger from A to B. Giving them somewhere to sleep. It seems so simple.

How Agencies Alter A Brand’s Course with AI Analytics-Informed Insight

NetBase

Course corrections are as inevitable in marketing as they are out on the ocean, but the indicators requiring the change are much less obvious. We’ll explore two ways top agencies extract meaningful insight from the chaos and alter a brand’s course with AI analytics-informed insight. The decision depends on what’s driving the action, of course. Understanding Directions for Altering a Brand’s Course. And course corrections for brands come with a similar set of options.

Of Course You Don't Intend to Kill Puppies. But Hypothetically Speaking.

Vocalabs

Of Course You Don't Intend to Kill Puppies. I can just imagine a lawyer at a conference table advising his client, "Of course you don't intend to kill your customers' puppies. But of course this will only make things worse, because at the end of the day meeting your customers' expectations (to say nothing of regulators' and lawmakers' expectations) is far more important than merely staying within the bounds of what's legally required.

Strativity Touches Down in Australia with Pareto Fundraising JMA Course

Touchpoint Dashboard

The post Strativity Touches Down in Australia with Pareto Fundraising JMA Course appeared first on Touchpoint Dashboard. Strativity’s Touchpoint Dashboard touched-down for a historic week “Down Under” in Australia this week. The Touchpoint Dashboard touch-down was recorded for posterity in this Australian recreation of the Beatles’ Abbey Road album cover, shot in picturesque Glebe, Sydney.

It’s More of a Customer Obstacle Course than a Journey

Amity

Of course, as we learned in The Odyssey, journeys aren’t always a walk in the park; they can be arduous. Well, it is, according to far too many companies. There is never a guarantee that the high seas will be smooth for the entire duration. There are things that we simply cannot control. However, what about unnecessities? It seems as if some companies are unknowingly setting up roadblocks for customers to painfully plow through or take a lot of time to go around.

Why Learning CX Will Make You Happy and Successful

Experience Investigators by 360Connext

With options like webinars and online video courses, learners can go at their own pace. Video courses have come a long way, so I’m always tapping into at least one to make sure I’m keeping up. A retailer leveraged customer online service training and required every manager and in-store employee to take the “required” service courses plus something that would help each person’s “soul soar.” Video courses are getting REAL.

Course 153

A Quick Course of Lion Taming: How to Turn Customer Complaints into Compliments

LiveChat

Another way to please an unhappy customer it to offer a replacement (in reasonable cases, of course). The post A Quick Course of Lion Taming: How to Turn Customer Complaints into Compliments appeared first on LiveChat. In one of my previous jobs, I had a supervisor who treated every complaint as a personal disaster. Every time we were approached by an aggressive customer, he was immediately pushing the panic button, turning our call center into a pit of hell.

How to get certified in CX

Feedbackly

Insight Certification Course customer experience cx CX Academy CX Certification CX strategy learning TrainingCX Professionals know that well-developed customer experience can have a positive impact on the business as a whole. Forrester writes how CX can increase. Source.

How to become a Customer Experience professional

Feedbackly

Insight Certification Course customer experience customer success cx CX Academy CX professional learning TrainingCustomer Experience is not something that can be studied at universities, or at least not in many. And it is not something that has. Source.