How to Take Action: New Courses from SG University

SurveyGizmo

a new series of courses on Actions. The SG University Actions Program includes nine courses to help you understand how to build actions, how they work, and most importantly, how to creatively implement actions in projects to help automate responses, processes, and workflows.

What is a digital marketing course?

DemandJump

Digital marketing courses are designed to help individuals become better digital marketers in a number of ways.

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Customer Experience Excellence Course

ClearAction

Customer Experience Excellence Course. pmpro_levels] The post Customer Experience Excellence Course appeared first on ClearAction Customer Experience Consulting. Customer Experience Excellence Course Training

Social Media Training Activities and Marketing Courses You Never Realized Your Team Needed

Comm100

How are you supposed to find social media training activities and courses that will bring everyone up to speed? The following blog post will give you helpful training tips, social media training exercises, and a brief list of courses that will help your social media team rise above and beyond.

Marketing-Led Post-COVID-19 Growth Strategies

Businesses are laying off workers, shutting their doors (some permanently), and struggling to react to the radical destruction that coronavirus (COVID-19) is doing to our society and communities. Most have already sustained massive damage, and we still have yet to see the scope of impact of the global pandemic that has upended the globe. Any return to normalcy may seem far-off, but sales and marketing are on the front lines of restarting the economy. When the dust settles, we have a responsibility to turn our shock and grief into fierce determination, and lead the charge of responsible, strategic, sustainable future growth. However, there’s no team better suited to lead that charge than the marketing department. Marketers are uniquely positioned to provide creative solutions to aid their organization in times of change and chart a course for navigating success.

15 Top Customer Service Training Courses for Your Agents (Half Are Free)

Comm100

We’ve compiled a comprehensive list of the best courses out there, ranging from free online courses to pricier, on-site seminars that bring learning straight to your office. Pick the course that fits your companies time, budget, and learning needs, and you have nothing to lose.

Course 205

Charting Your Customer Loyalty Course

MaritzCX

If we choose the wrong technology, fail to allocate the proper resources, and ignore how the technology and people interface with our processes, we will end up horribly off course

Course 260

7 Essential Learning Courses for Every Customer Service LMS

PlayVox

You plan to create the most effective learning courses you can. With the right LMS and learning courses, you can help your customer service team develop new skills, drive brand loyalty and achieve better consumer satisfaction than ever.

What makes a great online CX training course - and what are the best free/cheap ones?

MyCustomer

Engagement What are the best free online CX training courses

Charting Your Customer Loyalty Course

MaritzCX

If we choose the wrong technology, fail to allocate the proper resources, and ignore how the technology and people interface with our processes, we will end up horribly off course Every organization should have a clear picture of the attitude of their audience(s) toward their organization, and the satisfaction of mutual transaction points, as well as insights into where improvements could be made to positively improve that attitude and satisfaction.

Course 200

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

can easily make mid-course adjustments when new information. If Artificial Intelligence (AI) for the overall business is a red hot. topic in C-suites, AI for customer engagement is white hot. wonder professionals, who had removed AI from their resumes, are. scrambling to add it back in!

4 Ways Online Courses Help You in Real Life

CSM Magazine

The advantages of taking online courses over going to a traditional, brick-and-mortar institution are many. However, another advantage of taking online courses is the fact that they help instill certain skills that are applicable in real-life situations. An online IT course may help.

Creating Learning Courses for Your Customer Service Team

PlayVox

Training your customer service team on a regular basis is the best way to ensure they keep delivering the quality experience your audience expects. HR Management for CX CX Culture

Dave Wieneke teaches courses for Mini-MBA in Healthcare Management

Connective DX

This summer, our Healthcare Practice Director, Dave Wieneke, recorded twelve modules on Healthcare Marketing for the Mini-MBA in Healthcare Management at Rutgers University

The Best Free (and Cheap) Customer Experience Training Courses Online

Experience Investigators by 360Connext

The Best Free (and Cheap) Customer Experience Training Courses Online. Get access to all three of Jeannie's Customer Experience courses and 14,000+ more. What Makes a Good Online Course? Rule #1: A good course meets you where you are. let's get to the courses!

How to Master Rapport with the Best Tips From My LinkedIn Learning Course

Myra Golden

I created a course for LinkedIn Learning focused on Building Rapport with Customers. So join me in this LinkedIn Learning course and learn how to deliver better customer interactions by creating rapport. Date of birth? Last name? Zip code?

D2C brands are driving up customer acquisition costs – and it’s time to course-correct

Optimove

The post D2C brands are driving up customer acquisition costs – and it’s time to course-correct appeared first on Optimove. How digitally-native brands can get new customers — and keep them — profitably.

The Insights Beat: Stay On Course With Smart Data And Analytics Choices

Forrester's Customer Insights

As you weather these conditions, it is still important to chart a steady course and be laser-focused on the parts you can […].

8 Social Media Marketing Training Courses to Learn New Skills

ReviewTrackers

To keep with today’s social media marketing , there’s a number of training courses out there for you to fine tune your skills or learn as a beginner. Go through HubSpot’s free inbound marketing certification course. Social media is constantly changing.

CX Training Can Make You Happier… Here’s How To Get Started

Experience Investigators by 360Connext

I mean that if you keep finding ways to learn — taking courses, training — that it can create a better customer experience. Online CX Courses. I’ve created three courses myself with Linkedin Learning: Creating a Positive Customer Experience.

Of Course You Don't Intend to Puppies. But Hypothetically Speaking.

Vocalabs

Of Course You Don't Intend to Puppies. I can just imagine a lawyer at a conference table advising his client, "Of course you don't intend to kill your customers' puppies. But of course this will only make things worse, because at the end of the day meeting your customers' expectations (to say nothing of regulators' and lawmakers' expectations) is far more important than merely staying within the bounds of what's legally required. But Hypothetically Speaking. Peter Leppik.

How Agencies Alter A Brand’s Course with AI Analytics-Informed Insight

NetBase

Course corrections are as inevitable in marketing as they are out on the ocean, but the indicators requiring the change are much less obvious. We’ll explore two ways top agencies extract meaningful insight from the chaos and alter a brand’s course with AI analytics-informed insight.

4 of the Best Local Marketing Courses for Professional Development

Grade.us

The best local marketing courses give you the training you need to stay ahead of the pack. Which course is best? It's the course that minimizes noise. Many courses offer something different. Most courses will flood you with useless information. Bonus Courses.

CXU’s 500 Series of Online Courses now available as Subscriptions

CX University

CX University recently announced changes in purchase options to their Customer Experience and Patient Experience 500 Series of Online Courses. Online Courses are now available as subscription plans with low prices to allow accessibility for everyone.

Register Today for Our Developer Certification Course

Lithium

Lithium Certified Developers deliver the highest-possible level of expertise, providing appropriate code and following best practices on Lithium’s platforms. This certification will cover Lithium’s architecture ensuring that developers know which layer of the stack to utilize to achieve their customization goals, including visible elements such as Freemarker and stage/prod environments.

Register Today for Our Developer Certification Course

Lithium

Lithium Certified Developers deliver the highest-possible level of expertise, providing appropriate code and following best practices on Lithium’s platforms. This certification will cover Lithium’s architecture ensuring that developers know which layer of the stack to utilize to achieve their customization goals, including visible elements such as Freemarker and stage/prod environments.

Register Today for Our Developer Certification Course

Lithium

Lithium Certified Developers deliver the highest-possible level of expertise, providing appropriate code and following best practices on Lithium’s platforms. This certification will cover Lithium’s architecture ensuring that developers know which layer of the stack to utilize to achieve their customization goals, including visible elements such as Freemarker and stage/prod environments.

Strativity Touches Down in Australia with Pareto Fundraising JMA Course

Strativity

The post Strativity Touches Down in Australia with Pareto Fundraising JMA Course appeared first on Strativity. Strativity’s Touchpoint Dashboard touched-down for a historic week “Down Under” in Australia this week. The Touchpoint Dashboard touch-down was recorded for posterity in this Australian recreation of the Beatles’ Abbey Road album cover, shot in picturesque Glebe, Sydney.

Strativity Touches Down in Australia with Pareto Fundraising JMA Course

Touchpoint Dashboard

The post Strativity Touches Down in Australia with Pareto Fundraising JMA Course appeared first on Touchpoint Dashboard. Strativity’s Touchpoint Dashboard touched-down for a historic week “Down Under” in Australia this week.

Crash Course: 11 Terrible Customer Experiences In Travel

Currency Alliance

The post Crash Course: 11 Terrible Customer Experiences In Travel appeared first on Currency Alliance. Getting a passenger from A to B. Giving them somewhere to sleep. It seems so simple.

It’s More of a Customer Obstacle Course than a Journey

Amity

Of course, as we learned in The Odyssey, journeys aren’t always a walk in the park; they can be arduous. Well, it is, according to far too many companies. There is never a guarantee that the high seas will be smooth for the entire duration. There are things that we simply cannot control.

Why Learning CX Will Make You Happy and Successful

Experience Investigators by 360Connext

With options like webinars and online video courses, learners can go at their own pace. Video courses have come a long way, so I’m always tapping into at least one to make sure I’m keeping up. Video courses are getting REAL. You can find a course on that.

Course 198

Of Course You Don't Intend to Kill Puppies. But Hypothetically Speaking.

Vocalabs

Of Course You Don't Intend to Kill Puppies. I can just imagine a lawyer at a conference table advising his client, "Of course you don't intend to kill your customers' puppies. But of course this will only make things worse, because at the end of the day meeting your customers' expectations (to say nothing of regulators' and lawmakers' expectations) is far more important than merely staying within the bounds of what's legally required.

A Quick Course of Lion Taming: How to Turn Customer Complaints into Compliments

LiveChat

Another way to please an unhappy customer it to offer a replacement (in reasonable cases, of course). The post A Quick Course of Lion Taming: How to Turn Customer Complaints into Compliments appeared first on LiveChat.

How to get certified in CX

Feedbackly

Insight Certification Course customer experience cx CX Academy CX Certification CX strategy learning TrainingCX Professionals know that well-developed customer experience can have a positive impact on the business as a whole. Forrester writes how CX can increase. Source.

How to become a Customer Experience professional

Feedbackly

Insight Certification Course customer experience customer success cx CX Academy CX professional learning TrainingCustomer Experience is not something that can be studied at universities, or at least not in many. And it is not something that has. Source.

The best ways to learn CX

Feedbackly

Insight Certification Course customer experience cx CX Academy CX Certification learning TrainingAs a CX professional, you are responsible for the whole organization in a way. It might sound weird but simply put, if your company. Source.

This is How You Communicate Empathy to Customers

Myra Golden

There are four attributes of empathy, and I teach each of these characteristics in my Empathy eLearning course. In this short video, taken straight from my Empathy eLearning course, I teach precisely how employees can Communicate Understanding to customers.

A Quick Course in Relationships: The 4 Dimensions of Customer Effort

Customer Interactions

With any relationship, it’s important to make sure that one side isn’t putting in too much effort. This is especially the case when customer effort is a key differentiator for making or breaking a purchasing decision. Organizations can use innovative tools to track of customer effort. By using the right solution, companies can gain insight on the four dimensions that comprise customer effort: Time, Emotion, Physical and Cognitive.

13 Short Customer Service YouTube Videos You Can Use for Training

Myra Golden

Customer Service Training customer service videos Call Center Short Videos Contact Center Short Videos Customer Experience Training Customer Service YouTube Videos Free Customer Service Videos Myra Golden Online CoursesMyra Golden’s Customer Service Video Library.

Video 96