Upcoming Courses & Conferences About Customer Experience & Metrics - Frank Reactions

Tema Frank

Metrics Madness 1/2 Day Intensive Course. The Marketing Research & Intelligence Association has invited me to teach this course on digital media measurement tools and techniques in Toronto on April 8, 2016. And me, of course!).

Course 137

Digital Marketing Courses in Edmonton, AB - Frank Reactions

Tema Frank

Digital Marketing April 3, 2014 Full-day course at MacEwan University, co-taught by digital marketing expert, Tema Frank, and brand marketing expert, Sharon Bell You need digital and social media to play an effective role in your marketing and communication … Continue Reading → The post Digital Marketing Courses in Edmonton, AB appeared first on Frank Reactions.

Course 136

Marketing Courses in Edmonton This Spring - Frank Reactions

Tema Frank

Here are a few marketing courses coming up that might interest you. Digital Marketing April 3, 2014 – Full-day course at MacEwan University, co-taught by Tema Frank & Sharon Bell … Continue Reading → The post Marketing Courses in Edmonton This Spring appeared first on Frank Reactions. Things are getting busy on the speaking and teaching front.

Course 125

Customer Experience Excellence Course

ClearAction

Customer Experience Excellence Course. pmpro_levels] The post Customer Experience Excellence Course appeared first on ClearAction Customer Experience Consulting. Customer Experience Excellence Course Training

3 Important Things A Chatbot Can’t Do (But an IVA Can)

to maintain context over the course of a conversation and. Chatbot 3 Important. Things a Chatbot. Can’t Do. But an IVA Can) Does not. compute. Chatbot As brands continue to focus on improving the customer. experience, incorporating automation into customer.

Social Media Training Activities and Marketing Courses You Never Realized Your Team Needed

Comm100

How are you supposed to find social media training activities and courses that will bring everyone up to speed? The following blog post will give you helpful training tips, social media training exercises, and a brief list of courses that will help your social media team rise above and beyond.

15 Top Customer Service Training Courses for Your Agents (Half Are Free)

Comm100

We’ve compiled a comprehensive list of the best courses out there, ranging from free online courses to pricier, on-site seminars that bring learning straight to your office. Pick the course that fits your companies time, budget, and learning needs, and you have nothing to lose.

Course 203

Charting Your Customer Loyalty Course

MaritzCX

If we choose the wrong technology, fail to allocate the proper resources, and ignore how the technology and people interface with our processes, we will end up horribly off course

Course 260

8 Social Media Marketing Training Courses to Learn New Skills

ReviewTrackers

To keep with today’s social media marketing , there’s a number of training courses out there for you to fine tune your skills or learn as a beginner. Go through HubSpot’s free inbound marketing certification course. Social media is constantly changing.

Charting Your Customer Loyalty Course

MaritzCX

If we choose the wrong technology, fail to allocate the proper resources, and ignore how the technology and people interface with our processes, we will end up horribly off course Every organization should have a clear picture of the attitude of their audience(s) toward their organization, and the satisfaction of mutual transaction points, as well as insights into where improvements could be made to positively improve that attitude and satisfaction.

Course 200

CXU’s 500 Series of Online Courses now available as Subscriptions

CX University

CX University recently announced changes in purchase options to their Customer Experience and Patient Experience 500 Series of Online Courses. Online Courses are now available as subscription plans with low prices to allow accessibility for everyone.

4 of the Best Local Marketing Courses for Professional Development

Grade.us

The best local marketing courses give you the training you need to stay ahead of the pack. Which course is best? It's the course that minimizes noise. Many courses offer something different. Most courses will flood you with useless information. Bonus Courses.

Crash Course: 11 Terrible Customer Experiences In Travel

Currency Alliance

The post Crash Course: 11 Terrible Customer Experiences In Travel appeared first on Currency Alliance. Getting a passenger from A to B. Giving them somewhere to sleep. It seems so simple.

Strativity Touches Down in Australia with Pareto Fundraising JMA Course

Strativity

The post Strativity Touches Down in Australia with Pareto Fundraising JMA Course appeared first on Strativity. Strativity’s Touchpoint Dashboard touched-down for a historic week “Down Under” in Australia this week. The Touchpoint Dashboard touch-down was recorded for posterity in this Australian recreation of the Beatles’ Abbey Road album cover, shot in picturesque Glebe, Sydney.

Strativity Touches Down in Australia with Pareto Fundraising JMA Course

Touchpoint Dashboard

The post Strativity Touches Down in Australia with Pareto Fundraising JMA Course appeared first on Touchpoint Dashboard. Strativity’s Touchpoint Dashboard touched-down for a historic week “Down Under” in Australia this week.

Of Course You Don't Intend to Puppies. But Hypothetically Speaking.

Vocalabs

Of Course You Don't Intend to Puppies. I can just imagine a lawyer at a conference table advising his client, "Of course you don't intend to kill your customers' puppies. But of course this will only make things worse, because at the end of the day meeting your customers' expectations (to say nothing of regulators' and lawmakers' expectations) is far more important than merely staying within the bounds of what's legally required. But Hypothetically Speaking. Peter Leppik.

Why Learning CX Will Make You Happy and Successful

360Connext

With options like webinars and online video courses, learners can go at their own pace. Video courses have come a long way, so I’m always tapping into at least one to make sure I’m keeping up. Video courses are getting REAL. You can find a course on that.

Course 194

It’s More of a Customer Obstacle Course than a Journey

Amity

Of course, as we learned in The Odyssey, journeys aren’t always a walk in the park; they can be arduous. Well, it is, according to far too many companies. There is never a guarantee that the high seas will be smooth for the entire duration. There are things that we simply cannot control.

Of Course You Don't Intend to Kill Puppies. But Hypothetically Speaking.

Vocalabs

Of Course You Don't Intend to Kill Puppies. I can just imagine a lawyer at a conference table advising his client, "Of course you don't intend to kill your customers' puppies. But of course this will only make things worse, because at the end of the day meeting your customers' expectations (to say nothing of regulators' and lawmakers' expectations) is far more important than merely staying within the bounds of what's legally required.

A Quick Course of Lion Taming: How to Turn Customer Complaints into Compliments

LiveChat

Another way to please an unhappy customer it to offer a replacement (in reasonable cases, of course). The post A Quick Course of Lion Taming: How to Turn Customer Complaints into Compliments appeared first on LiveChat.

This is How You Communicate Empathy to Customers

Myra Golden

There are four attributes of empathy, and I teach each of these characteristics in my Empathy eLearning course. In this short video, taken straight from my Empathy eLearning course, I teach precisely how employees can Communicate Understanding to customers.

A Quick Course in Relationships: The 4 Dimensions of Customer Effort

Customer Interactions

With any relationship, it’s important to make sure that one side isn’t putting in too much effort. This is especially the case when customer effort is a key differentiator for making or breaking a purchasing decision. Organizations can use innovative tools to track of customer effort. By using the right solution, companies can gain insight on the four dimensions that comprise customer effort: Time, Emotion, Physical and Cognitive.

13 Short Customer Service YouTube Videos You Can Use for Training

Myra Golden

Customer Service Training customer service videos Call Center Short Videos Contact Center Short Videos Customer Experience Training Customer Service YouTube Videos Free Customer Service Videos Myra Golden Online CoursesMyra Golden’s Customer Service Video Library.

Cyber Monday Sale -50% Off!

Myra Golden

Myra Golden Full Access is an exclusive membership program that gives your entire organization a full year of unlimited access to Myra’s live webinar series, library of on-demand training courses, customer service eLearning suite and training kits – at one flat rate.

Sales 55

Service Untitled» Blog Archive » The value of roleplaying in.

Service Untitled

The course traditionally goes on to warn agents about the possible negative impact on the company and business. Many agents politely listen, but consider the training course just a supplement to common sense.

Service Untitled» Blog Archive » Customer perks for poor customer.

Service Untitled

Of course the main factors of incompetence, rudeness, minimal training, and economic cutbacks have made their profound impact on negative customer service experiences, so why not help ourselves feel better, help to improve the company’s customer service, and earn some perks at the same time?

Service Untitled» Blog Archive » Abercrombie & Fitch Customer Service

Service Untitled

One of the favorite stops for her daughter is Abercrombie and Fitch; of course, it caters to the fashionable, modern collegiate lifestyle. Service Untitled The blog about customer service and the customer service experience.

Service Untitled» Blog Archive » First Contact Resolution

Service Untitled

Customer service statisticians have found that solving an issue during the first contact (as opposed to over the course of two, three, or more contacts) saves time, money, and increases customer satisfaction in the long run. Service Untitled The blog about customer service and the customer service experience.

A Day for the Worker

MaritzCX

A three-day weekend, of course! What’s better than a weekend? Thanks to the federal holidays that fall on a Monday, seven times a year the banks close, retailers put out special ads, and some businesses even shut their doors and give their employees the day off.

A Day for the Worker

MaritzCX

A three-day weekend, of course! What’s better than a weekend? Thanks to the federal holidays that fall on a Monday, seven times a year the banks close, retailers put out special ads, and some businesses even shut their doors and give their employees the day off.

Making Efficiency a Healthcare Priority

MaritzCX

It’s been hurting a long time now, during the course of which I’ve seen various medical experts in hopes they would have a solution. A few days ago, I found out that I need to get surgery on my right elbow. The healthcare industry is something that everyone utilizes even though it has a bad. View Article. Healthcare

CX Institute eLearning Module Teasers

Experience Matters

We just created these teaser videos to provide a sense of what’s in each course… eLearning Module: Customer Experience Foundations This interactive online course is meant for just about everyone in your organization, from front-line supervisors to senior executives.

Tricks to Treating Your Customers

MaritzCX

And of course, the best part of all was when I would go out trick-or-treating with my cousin and my little sister. Halloween has always been my favorite holiday. As a child, I always looked forward to dressing up, watching scary movies, and carving pumpkins.

Course 130

Qualities to Look for When Building Your Customer Service Team

Help.com

If you’re not planning to be a part of that statistic (unless, of course, you’re the competitor being switched to!), Running a company can be complicated–especially when you realize you need to grow your team.

The 5 Training Survey Questions you Must Include

Genroe

You’ve spent weeks framing the course, writing the course notes, building PowerPoint slides, booking just the right venue. Now the course is over you want to know what the attendees thought of it. Would they buy another course from you? Was it any good? Do you need to re-write parts of it? Without the right […]. General

Making Journey Maps Useful: CX Measurement Edition

Forrester's Customer Insights

Of course you should use journey maps to define CX metrics — it’s the only way to define outside-in CX metrics that: Capture important pain or peak points.

Back to School: Customer Experience 101

Andrew Mcfarland

In the spirit of “back to school” here is the “course content” to achieve the impossible. Course Description: A comprehensive overview of the. In my experience, most CX professionals are thrust into dysfunctional environments and asked to perform miracles. Best Practices Customer Experience Automation Back to School Customer Journey Environment Metrics Objectives

Rapid and Easy Authentication is to be Expected with Visual IVR

Jacada

Authentication, of course, is not only beneficial for security purposes, it also helps to improve the personalization of the experience a customer receives.

Course 130

Automated Call Answering Cuts Costs But Also Cuts Customers {Guest Post}

Michelli Experience

The size of a customer service department is, of course, directly related to the size of the business it is serving. A small company with only a limited number of customers will not have the same demands as a large one serving millions of people.

Course 198

Making The Case for More Gender-Personalized CX Design

MaritzCX

Of course, the first move of any auto OEM is to make changes in their advertising and marketing. Recently, a large auto OEM uncovered data strongly suggesting that their competitors were outselling them with women.

Making The Case for More Gender-Personalized CX Design

MaritzCX

Of course, the first move of any auto OEM is to make changes in their advertising and marketing. Recently, a large auto OEM uncovered data strongly suggesting that their competitors were outselling them with women.

Focusing on Customers: Lessons from Medellin

360Connext

The violence is what made the news, of course, and it was primarily due to the drug trade. I admit I was nervous. Growing up in the 1980’s and 90’s, the only association with the city of Medellin or the country of Colombia was hearing about the violence on the news.

Travel 310

Enthusiasm Uncurbed

MaritzCX

Course 260