8 Social Media Marketing Training Courses to Learn New Skills


To keep with today’s social media marketing , there’s a number of training courses out there for you to fine tune your skills or learn as a beginner. Go through HubSpot’s free inbound marketing certification course. Social media is constantly changing.

Social Media Training Activities and Marketing Courses You Never Realized Your Team Needed


How are you supposed to find social media training activities and courses that will bring everyone up to speed? The following blog post will give you helpful training tips, social media training exercises, and a brief list of courses that will help your social media team rise above and beyond.

Customer Experience Excellence Course


Customer Experience Excellence Course. pmpro_levels] The post Customer Experience Excellence Course appeared first on ClearAction Customer Experience Consulting. Customer Experience Excellence Course Training

15 Top Customer Service Training Courses for Your Agents (Half Are Free)


We’ve compiled a comprehensive list of the best courses out there, ranging from free online courses to pricier, on-site seminars that bring learning straight to your office. Pick the course that fits your companies time, budget, and learning needs, and you have nothing to lose.

Course 201

Of Course You Don't Intend to Puppies. But Hypothetically Speaking.


Of Course You Don't Intend to Puppies. I can just imagine a lawyer at a conference table advising his client, "Of course you don't intend to kill your customers' puppies. But of course this will only make things worse, because at the end of the day meeting your customers' expectations (to say nothing of regulators' and lawmakers' expectations) is far more important than merely staying within the bounds of what's legally required. But Hypothetically Speaking. Peter Leppik.

Upcoming Courses & Conferences About Customer Experience & Metrics - Frank Reactions

Tema Frank

Metrics Madness 1/2 Day Intensive Course. The Marketing Research & Intelligence Association has invited me to teach this course on digital media measurement tools and techniques in Toronto on April 8, 2016. And me, of course!).

Charting Your Customer Loyalty Course


If we choose the wrong technology, fail to allocate the proper resources, and ignore how the technology and people interface with our processes, we will end up horribly off course Every organization should have a clear picture of the attitude of their audience(s) toward their organization, and the satisfaction of mutual transaction points, as well as insights into where improvements could be made to positively improve that attitude and satisfaction.

Course 100

Strativity Touches Down in Australia with Pareto Fundraising JMA Course


The post Strativity Touches Down in Australia with Pareto Fundraising JMA Course appeared first on Strativity. Strativity’s Touchpoint Dashboard touched-down for a historic week “Down Under” in Australia this week. The Touchpoint Dashboard touch-down was recorded for posterity in this Australian recreation of the Beatles’ Abbey Road album cover, shot in picturesque Glebe, Sydney.

Why Learning CX Will Make You Happy and Successful


With options like webinars and online video courses, learners can go at their own pace. Video courses have come a long way, so I’m always tapping into at least one to make sure I’m keeping up. Video courses are getting REAL. You can find a course on that.

Course 168

It’s More of a Customer Obstacle Course than a Journey


Of course, as we learned in The Odyssey, journeys aren’t always a walk in the park; they can be arduous. Well, it is, according to far too many companies. There is never a guarantee that the high seas will be smooth for the entire duration. There are things that we simply cannot control.

Digital Marketing Courses in Edmonton, AB - Frank Reactions

Tema Frank

Digital Marketing April 3, 2014 Full-day course at MacEwan University, co-taught by digital marketing expert, Tema Frank, and brand marketing expert, Sharon Bell You need digital and social media to play an effective role in your marketing and communication … Continue Reading → The post Digital Marketing Courses in Edmonton, AB appeared first on Frank Reactions.

Marketing Courses in Edmonton This Spring - Frank Reactions

Tema Frank

Here are a few marketing courses coming up that might interest you. Digital Marketing April 3, 2014 – Full-day course at MacEwan University, co-taught by Tema Frank & Sharon Bell … Continue Reading → The post Marketing Courses in Edmonton This Spring appeared first on Frank Reactions. Things are getting busy on the speaking and teaching front.

A Quick Course of Lion Taming: How to Turn Customer Complaints into Compliments


Another way to please an unhappy customer it to offer a replacement (in reasonable cases, of course). The post A Quick Course of Lion Taming: How to Turn Customer Complaints into Compliments appeared first on LiveChat.

This is How You Communicate Empathy to Customers

Myra Golden

There are four attributes of empathy, and I teach each of these characteristics in my Empathy eLearning course. In this short video, taken straight from my Empathy eLearning course, I teach precisely how employees can Communicate Understanding to customers.

A Quick Course in Relationships: The 4 Dimensions of Customer Effort

Customer Interactions

With any relationship, it’s important to make sure that one side isn’t putting in too much effort. This is especially the case when customer effort is a key differentiator for making or breaking a purchasing decision. Organizations can use innovative tools to track of customer effort. By using the right solution, companies can gain insight on the four dimensions that comprise customer effort: Time, Emotion, Physical and Cognitive.

13 Short Customer Service YouTube Videos You Can Use for Training

Myra Golden

Customer Service Training customer service videos Call Center Short Videos Contact Center Short Videos Customer Experience Training Customer Service YouTube Videos Free Customer Service Videos Myra Golden Online CoursesMyra Golden’s Customer Service Video Library.

Cyber Monday Sale -50% Off!

Myra Golden

Myra Golden Full Access is an exclusive membership program that gives your entire organization a full year of unlimited access to Myra’s live webinar series, library of on-demand training courses, customer service eLearning suite and training kits – at one flat rate.

Sales 55

Service Untitled» Blog Archive » The value of roleplaying in.

Service Untitled

The course traditionally goes on to warn agents about the possible negative impact on the company and business. Many agents politely listen, but consider the training course just a supplement to common sense.

Service Untitled» Blog Archive » Customer perks for poor customer.

Service Untitled

Of course the main factors of incompetence, rudeness, minimal training, and economic cutbacks have made their profound impact on negative customer service experiences, so why not help ourselves feel better, help to improve the company’s customer service, and earn some perks at the same time?

Service Untitled» Blog Archive » Abercrombie & Fitch Customer Service

Service Untitled

One of the favorite stops for her daughter is Abercrombie and Fitch; of course, it caters to the fashionable, modern collegiate lifestyle. Service Untitled The blog about customer service and the customer service experience.

Service Untitled» Blog Archive » First Contact Resolution

Service Untitled

Customer service statisticians have found that solving an issue during the first contact (as opposed to over the course of two, three, or more contacts) saves time, money, and increases customer satisfaction in the long run. Service Untitled The blog about customer service and the customer service experience.

Stop Spinning Your CX Wheels

CX Chronicle

As with any training course or certification you are considering, you’ll want to do your homework to ensure it will provide you with the knowledge and skills to make you successful. The CX-PRO Course follows the D.E.A.R.

Course 151

The Top 10 Reasons Customer Journey Mapping Fails

Heart of the Customer

Of course, I tended to hang out in the customer journey mapping sessions. I just came back from hosting the CXPA’s Insight Exchange and talking all things customers. While the practice is maturing, there’s still a lot of room for improvement.

Reduce Repetition with an Omnichannel Customer Experience


One twin can switch between different channels in the course of his interaction, whenever needed to, the other one – not so much.

Rapid and Easy Authentication is to be Expected with Visual IVR


Authentication, of course, is not only beneficial for security purposes, it also helps to improve the personalization of the experience a customer receives.

Course 130

The 5 Training Survey Questions you Must Include


You’ve spent weeks framing the course, writing the course notes, building PowerPoint slides, booking just the right venue. Now the course is over you want to know what the attendees thought of it. Would they buy another course from you? Was it any good? Do you need to re-write parts of it? Without the right […]. General

Listening to Customers Tells You Everything You Need to Know… - Transforming the Customer Experience

Kristina Evey

Bottom line… LISTENING to your customers is really a crash course on how to stay in business long term and build a loyal customer base. LISTEN to your Customers. Listening.

Ever Considered Adding a Live Chat to Your Digital Classroom?

ProProfs Chat

The digital model, on the other hand, is convenient and a participant can learn any course online, sitting in their pajamas and munching snacks. The increasing popularity of digital classrooms is a good enough reason to smile for online course makers, however, it’s only a tip of the iceberg.

Amelia Sizemore Is Now A Certified Customer Experience Professional

Kerry Bodine

And, of course, please reach out if there’s any way that Amelia can help you with your own CX initiatives. Last week, my colleague Amelia and I joined nearly 400 other customer experience professionals at the annual CXPA Insight Exchange in New Orleans.

How Negative Customer Feedback is Good for Your Business (No, Really!)

Happy or Not

Of course not, but the good thing about it, is that it can be turned into opportunities to improve your business processes and make your customers happier! Criticism or negative feedback isn’t the nicest thing to deal with in a business, right?

This Is How You Get Customers To Accept Your Word As Final

Myra Golden

I have a module dedicated to how to make your word the definitive answer in my De-escalation Online Course, which is part of my Customer Service eLearning suite. Do you find it difficult to get customers to accept your word as final?

How To 128

A Day for the Worker


A three-day weekend, of course! What’s better than a weekend? Thanks to the federal holidays that fall on a Monday, seven times a year the banks close, retailers put out special ads, and some businesses even shut their doors and give their employees the day off.

Customer Service Professional Development – Resources To Help You Learn & Grow


LinkedIn is, of course, the premier location for business-to-business contacts and communication and it has a host of resources and people to follow. Specialized Training Courses. ITSM – IT Service Management courses.

Brief 15 March 2018

CX University

Time Management Tips for Online Learners Online courses allow students to learn anytime from anywhere. However, what adult learners soon discover is the challenge of staying on top of the courses. Online learning provides flexibility, but you still need to work on your courses.

Automated Call Answering Cuts Costs But Also Cuts Customers {Guest Post}

Michelli Experience

The size of a customer service department is, of course, directly related to the size of the business it is serving. A small company with only a limited number of customers will not have the same demands as a large one serving millions of people.

Course 151

Back to School: Customer Experience 101

Andrew Mcfarland

In the spirit of “back to school” here is the “course content” to achieve the impossible. Course Description: A comprehensive overview of the. In my experience, most CX professionals are thrust into dysfunctional environments and asked to perform miracles. Best Practices Customer Experience Automation Back to School Customer Journey Environment Metrics Objectives

How to Present User Test Findings Strategically With Video Highlights


Video 71

Focusing on Customers: Lessons from Medellin


The violence is what made the news, of course, and it was primarily due to the drug trade. I admit I was nervous. Growing up in the 1980’s and 90’s, the only association with the city of Medellin or the country of Colombia was hearing about the violence on the news.

Travel 207

Your customer experience *is* your brand

CX Advantage Walker

Companies who aren’t moving their brand activity and their customer experience activity closer together are setting a course for failure.

Use the Right Language to Build Rapport and Sound Personable In Chat

Myra Golden

I liked the QVC chat so much that I used this example in my brand new Chat Customer Service eLearning course that we’re releasing on March 19th. P.S. We’re also launching a brand new course on Text Interactions. I once chatted with QVC about the status of a return.