GetFeedback

NOVEMBER 1, 2020

How to provide the best customer service and support during this unprecedented holiday season. Guides

Customer Service 312

Customer Service How To Customers 312

C3Centricity

AUGUST 3, 2020

The current pandemic has clearly highlighted those companies who care about their customers and who provide them with customer service excellence. It had been desperately trying to address a long-term deficit in customer service excellence versus its main competitor Swisscom.

Customer Service 208

Customer Service Social Media Consumers Customer Experience 208

Bill Quiseng

APRIL 18, 2021

Social media is bad for customer service. Whether ranting or raving, customers are telling stories online about businesses whether those businesses are listening or not. But I am not against monitoring social media or using it as a responsive customer service channel.

Social Media 93

Social Media Customer Service Guidelines Hospitality 93

C3Centricity

MARCH 31, 2020

How can some companies get customer service so wrong?! It describes one recent personal example of disinterested client support, from which I have drawn seven learnings for everyone wanting to deliver awesome customer service. The customer is right and has a valid request.

Customer Service 213

Customer Service Customer Care Call Center Customers 213

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Brands

Helen Dewdney

NOVEMBER 12, 2020

Search well and you can find lots of help in improving your customer service and experience, sales etc. Perhaps a customer is best placed to advise you on how to improve the customer experience and show who you are missing when you gain feedback and how you can improve your sales.

Tips 52

Tips Customer Service Customer Experience Sales 52

Steve DiGioia

FEBRUARY 15, 2021

A keen and faithful observer can see many takeaways that relate to the way we offer service. I’ve already written about Bigfoot Customer Service and Landscaper Customer Service. So, what can the Mandalorian teach you about your customer service?

Customer Service 256

Customer Service Customer Experience Hotels Travel 256

Steve DiGioia

MARCH 22, 2021

Those of us in the customer service industry focus much on procedures, ease of use, product availability, and the steps of service, to name a few, all in the hopes of providing our customers the best overall experience. Customers should not be worried about food allergens.

Customer Experience 212

Customer Experience Customer Service How To Hospitality 212

TechSee

DECEMBER 31, 2019

Companies now know that customer experience is the key competitive differentiator. Their customers are more likely to make repeat purchases, to try additional products or services, and to recommend the brand to family and friends. Computer Vision-powered self-service.

Trends 127

Trends Customer Service Social Media Data 127

The DiJulius Group

APRIL 19, 2021

Creating a Customer Service Revolution What does it take to create a world-class customer experience? The post Creating a Customer Service Revolution appeared first on The DiJulius Group. A Customer Service Vision Statement World-Class Leadership

Customer Experience 52

Customer Experience Groups Customer Service Management 52

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Customer Service

Steve DiGioia

SEPTEMBER 24, 2020

Two staple examples are “The customer is always right” and “It’s more expensive to acquire a new customer than to keep an existing one”. But for me, this is… Customer Service Fact #1. I realize that my paycheck comes from the customers who buy my product or service.

Tips 172

Tips Customer Service Sales Banking 172

TechSee

APRIL 13, 2021

Is customer service a cost center or a profit center? The traditional outlook on customer service. A cost center is a function or department – like customer service – that costs your business money to operate but doesn’t actively generate revenue.

Customer Experience 109

Customer Experience Customer Service Comparison Sales 109

Vanilla Forums

APRIL 1, 2021

Great customer service is crucial for your business to succeed. The days of being successful while not investing in excellent customer service are long gone. Here are the 7 best tips for great customer service that you’ll ever need to know. Customer Service

Tips 77

Tips Customer Service Customers 77

GetFeedback

NOVEMBER 8, 2020

Simplifying CX YouTube series episode on how to manage customer service during COVID-19 holiday season. Videos

Management 212

Management How To Customer Service Video 212

In today's business world we know that customer experience management has a huge impact on satisfaction levels, customer loyalty, and even profit. But there's more to it than just customer service - learn more about the 3 legs of CEM.

Customer Experience Management

Steve DiGioia

MARCH 8, 2021

Today’s post tells you how to stop giving customer service like a useless scarecrow. 3 Examples of Scarecrow Customer Service. RELATED POST: 6 Customer Service Facts For Every Business. Do Customers Care About Employee Uniforms?

How To 160

How To Customer Experience Customer Service Policies 160

Comm100

MARCH 11, 2021

If an educational institution is only offering phone-based customer service, perhaps supported unenthusiastically by email, they are missing out on the opportunity to connect with both prospective and current students. AI doesn’t only work in the customer’s favor though.

Customer Experience 141

Customer Experience Customer Service omnichannel Video 141

TechSee

MARCH 10, 2021

This remote and digital-first world has made service organizations rethink how to engage with customers. Remote visual engagement goes way beyond just ‘seeing what your customer sees’ – it’s an enabler and connector for digital transformation.

Customer Experience 109

Customer Experience Customer Service Video Interaction 109

Steve DiGioia

JANUARY 7, 2021

I like to call it “ landscaper customer service ”. Whether I’m home or not their service is the same. How Can You Get Landscaper Customer Service? Great Teams = Great Service. RELATED POST > Bigfoot Customer Service.

Tips 134

Tips Customer Service Training Company 134

Speaker: Vicki Brackett, Author and COO of Sinousia

Author of the new book The Leadership Toolbox and Chief Operating Officer of Sinousia, Vicki Brackett shares creative and proven ways to engage your employees in either work at home environment or traditional brick and mortar. These strategies have been vetted by thousands of employees and have a track record of making immediate impact to customer service satisfaction scores, sales conversion, absenteeism and employee retention. When it comes to employee performance, you must be proactive on the front-end, or you are forced to be reactive on the back end!

Engagement

Magellan Solutions

APRIL 15, 2021

The Importance of Customer Service Outsourcing for SMEs. There are a lot of advantages when going for customer service outsourcing. They made a great fortune out of the contact support service. After all, they are not expecting too much customer service inquiries.

Customer Experience 52

Customer Experience Customer Service Comparison Ecommerce 52

CSM Magazine

APRIL 8, 2021

If you want your organization to grow and succeed long term, you’ve got to be a service leader. Lots of executives talk about their focus on customer service. Those that are-the most customer-service driven, maintain that focus relentlessly.

Customer Experience 74

Customer Experience Customer Service Advertising Financial 74

Comm100

FEBRUARY 25, 2021

Remote accessibility to essential services like healthcare is a top priority amongst patients and consumers, with more people listing ease of access and convenience ahead of quality of care. . Here are five ways to easily improve customer service in healthcare in 2021 and beyond.

Healthcare 130

Healthcare Customer Experience Customer Service omnichannel 130

Comm100

FEBRUARY 23, 2021

It’s true what they say: 2020 was a year for the books, and its impact on customer service was no exception. Companies of all sizes had to adjust to everything from the pivot to working from home to navigating rising customer expectations. Listen to customer feedback.

Customer Experience 130

Customer Experience Customer Service omnichannel Social Media 130

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Customer Satisfaction

Steve DiGioia

APRIL 5, 2021

Grumpy Old Guys Commit to Great Service. If you follow my blog, like me, you have a passion for customer service and enjoy finding new and exciting ways to WOW your customer. At least I know how to meet expectations and my customers will be better off because of it.

Customer Service 181

Customer Service Meeting How To Company 181

C3Centricity

OCTOBER 22, 2018

I was recently in a clinic for surgery and was surprised by how customer (patient) centric they are. I remind my clients that exceptional customer service examples can come from anywhere! Luckily my mobile was by my bed so I called the emergency services who immediately sent an ambulance. All these experiences of hospitals and doctors gave me the superb opportunity to see the health service from the patient’s perspective. Customer #CEX #CRM Click To Tweet.

Healthcare 224

Healthcare Consumers Customer Service Company 224

ShepHyken

NOVEMBER 25, 2020

Always thinking about how everything in life ties to customer service, I wondered, “What is a good recipe for customer service?” Leadership defines the customer service and CX vision for everyone to follow.

Customer Experience 111

Customer Experience Customer Service Leadership Training 111

GetFeedback

JANUARY 10, 2021

Top tips to provide better service that’ll benefit your business and your customers. Guides

Tips 244

Tips Customer Service Customer Experience Customers 244

Speaker: Dennis Snow, President, Snow & Associates

Too often, organizations and their CX experts only look at the company's relationship with the customer to look for improvement. While it's essential to creating the perfect customer journey, it's only one aspect. It's time to look within: your employees' relationships with each other, and with the company. This webinar will provide you with strategic tools that can be used to raise the bar of service throughout your organization.

Customer Journeys

GetFeedback

JANUARY 7, 2019

Live chat customer service has become an expectation to the modern customer—more than half of all customers prefer chatting with someone in real time via chat rather than picking up their phone. While live chat is the perfect addition to any customer service program, it doesn’t come without its challenges. Here are the top 5 pain points associated with instituting a live chat customer service program and how to overcome them.

Customer Service 200

Customer Service Customer Experience Feedback Resources 200

Omnicus

OCTOBER 4, 2018

Customer service improves customer retention and boosts your bottom line. Here’s how to win the customer service game: Customer Service Customer Experience

Customer Retention 226

Customer Retention Customer Service How To Customers 226

ShepHyken

JANUARY 20, 2021

So, here’s the question to consider: What small change will enhance the experience for the customer, even if it is just by 1%? My friend and client, Jason Bradshaw of Volkswagen in Australia, was tasked with improving the customer experience for the VW dealerships.

Customer Experience 115

Customer Experience Customer Service Exercises Touchpoint 115

NICE inContact

JANUARY 12, 2020

Customer service is changing rapidly and fundamentally. Customer Experience Omnichannel Call Center Best Practices Contact Center Trends & Insights

Social Media 156

Social Media Customer Service Interaction Communication 156

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Contact Center

Lumoa

AUGUST 10, 2020

Customer service and customer experience are vital for long-term business success. Customer service is an important piece of your overall customer experience, and customer experience is the key driver of customer loyalty. Feed generated with FetchRSS

Loyalty 193

Loyalty Customer Service Customer Experience Customers 193