GetFeedback

NOVEMBER 1, 2020

How to provide the best customer service and support during this unprecedented holiday season. Guides

Customer Service 312

Customer Service How To Customers 312

Steve DiGioia

MAY 17, 2021

Great customer service. That’s what our customers want and that’s what we wish to provide. In today’s post, I compiled my list of the top 10 customer service acronyms to use every day. It was about finding solutions for a customer and finding their pain points ”.

Customer Service 228

Customer Service Customer Experience Hospitality Training 228

Steve DiGioia

FEBRUARY 15, 2021

A keen and faithful observer can see many takeaways that relate to the way we offer service. I’ve already written about Bigfoot Customer Service and Landscaper Customer Service. So, what can the Mandalorian teach you about your customer service?

Customer Service 257

Customer Service Customer Experience Hotels Travel 257

Steve DiGioia

JULY 19, 2021

To say the least, they’re all leaders in their respective fields of customer service, hospitality, social media, consulting, coaching, podcasting, and keynote speaking. 11 Customer Service Leaders We Can All Learn From.

Social Media 151

Social Media Customer Service Hospitality Consulting 151

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Digital omni-channel customer service. Haven’t heard of it yet? Your competitors probably have. This guide will answer all your digital omni-channel questions and help you to structure your digital customer journey around the needs and preferences of today’s consumers.

Customer Journeys

Shep Hyken

JULY 21, 2021

In my latest book, I’ll Be Back: How to Get Customers to Come Back Again and Again , I share a story about the shortest customer service keynote speech I’ve ever delivered. The shortest customer service speech ever …. “BE I’ve written about today’s topic before.

Customer Experience 91

Customer Experience Customer Service Customer Service Training Video 91

Helen Dewdney

NOVEMBER 12, 2020

Search well and you can find lots of help in improving your customer service and experience, sales etc. Perhaps a customer is best placed to advise you on how to improve the customer experience and show who you are missing when you gain feedback and how you can improve your sales.

Tips 57

Tips Customer Service Customer Experience Sales 57

Steve DiGioia

MARCH 22, 2021

Those of us in the customer service industry focus much on procedures, ease of use, product availability, and the steps of service, to name a few, all in the hopes of providing our customers the best overall experience. Customers should not be worried about food allergens.

Customer Service 210

Customer Service How To Customer Experience Hospitality 210

TechSee

OCTOBER 9, 2018

This penchant for technology has shaped their consumer behavior and preferences, and brands must tailor their customer service strategies to suit Millennials’ attributes. Key preferences to consider in Millennial generation customer service: Text me, I don’t like to talk: Millennials prefer to communicate over text messaging and rarely make phone calls. They demand highly convenient and fast service. Self-service platforms. Know your customer.

Customer Service 303

Customer Service Customer Experience Virtual Agent Social Media 303

Comm100

JUNE 30, 2021

Customer service is often cited as the most important factor in customer satisfaction. It’s why we’re here to talk about how your customer service team can give your customers a positive experience, no matter the circumstance or query.

Customer Service 130

Customer Service Customer Experience Social Media Tips 130

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Companies with strong omnichannel strategies retain 56% more customers than those without them. Read this guide to learn what omnichannel customer service is, if it’s right for your organization, and how to make it successful so you can get a (very large) step ahead of your competitors.

omnichannel

Steve DiGioia

JANUARY 7, 2021

I like to call it “ landscaper customer service ”. Whether I’m home or not their service is the same. How Can You Get Landscaper Customer Service? Great Teams = Great Service. RELATED POST > Bigfoot Customer Service.

Tips 134

Tips Customer Service Training Customers 134

Steve DiGioia

MARCH 8, 2021

Today’s post tells you how to stop giving customer service like a useless scarecrow. 3 Examples of Scarecrow Customer Service. RELATED POST: 6 Customer Service Facts For Every Business. Do Customers Care About Employee Uniforms?

How To 158

How To Customer Service Customer Experience Policies 158

TechSee

DECEMBER 31, 2019

Companies now know that customer experience is the key competitive differentiator. Their customers are more likely to make repeat purchases, to try additional products or services, and to recommend the brand to family and friends. Computer Vision-powered self-service.

Trends 127

Trends Customer Service Social Media Data 127

C3Centricity

AUGUST 3, 2020

The current pandemic has clearly highlighted those companies who care about their customers and who provide them with customer service excellence. It had been desperately trying to address a long-term deficit in customer service excellence versus its main competitor Swisscom.

Customer Service 206

Customer Service Customer Experience Social Media Consumers 206

In today's business world we know that customer experience management has a huge impact on satisfaction levels, customer loyalty, and even profit. But there's more to it than just customer service - learn more about the 3 legs of CEM.

Customer Experience Management

Comm100

JUNE 18, 2021

Chances are high that some of these users are your customers, and whether you’re aware of it or not, those customers are actively seeking support via social media. Customers may be hopping on Facebook as a simple preference – it’s easy to use and very accessible.

Social Media 130

Social Media Customer Experience Customer Service omnichannel 130

GetFeedback

MAY 12, 2021

Learn why earning a customer service certification will benefit your business and find organizations offering training and certifications. Guides

Training 195

Training Customer Service Customers 195

Steve DiGioia

SEPTEMBER 2, 2019

Then someone says, Wait, does she have customer service skills? I don’t care what her resume says, does she have the skills we need to properly take care of our customers? Does she have customer service skills? Every business, whether they sell cars, software, or chicken nuggets is in the customer service business. How we relate to a potential customer takes a skill set that cannot be taught in school or a few specialized programs.

Customer Service 184

Customer Service Loyalty Software Sales 184

Bill Quiseng

APRIL 18, 2021

Social media is bad for customer service. Whether ranting or raving, customers are telling stories online about businesses whether those businesses are listening or not. But I am not against monitoring social media or using it as a responsive customer service channel.

Social Media 111

Social Media Customer Service Guidelines Hospitality 111

Speaker: Vicki Brackett, Author and COO of Sinousia

Author of the new book The Leadership Toolbox and Chief Operating Officer of Sinousia, Vicki Brackett shares creative and proven ways to engage your employees in either work at home environment or traditional brick and mortar. These strategies have been vetted by thousands of employees and have a track record of making immediate impact to customer service satisfaction scores, sales conversion, absenteeism and employee retention. When it comes to employee performance, you must be proactive on the front-end, or you are forced to be reactive on the back end!

Engagement

C3Centricity

MARCH 31, 2020

How can some companies get customer service so wrong?! It describes one recent personal example of disinterested client support, from which I have drawn seven learnings for everyone wanting to deliver awesome customer service. The customer is right and has a valid request.

Customer Service 210

Customer Service Customer Care Guidelines Fashion 210

Comm100

MAY 19, 2021

If you’ve been forced to transition your whole customer service team into remote workers, you’re not alone. So how can you train and onboard your customer service agents when they are working remotely? Adopt customer service software with robust management tools .

Training 130

Training Tips Customer Service Knowledge Base 130

Comm100

APRIL 30, 2021

Social media and customer service have become an integral partner in customer support as social platforms have grown to become a part of most of our daily lives. Social media has brought an ever-increasing amount of empowerment to customers, and a growing set of expectations.

Social Media 130

Social Media Tips Customer Service Training 130

Bill Quiseng

MAY 2, 2021

Too often, businesses focus solely on the negative feedback from their customer surveys in CSI fashion, identifying the pain points and taking the steps to eliminate them. Here are three steps you can take to move from reactive to proactive customer service.

Customer Service 116

Customer Service Guidelines Fashion Hospitality 116

Advertiser: Interactions LLC

In today’s hyper-competitive market, every business must become a customer experience-first business. Customer satisfaction has become more important than price or any individual feature. Read the new Tractica white paper to learn how important conversational AI is to your CX strategy.

Customer Satisfaction

TechSee

MAY 4, 2021

These gigs are often created to meet consumer demand via the real-time delivery of services. Brands and retailers have begun leveraging gig workers to ensure high-quality customer experiences while only staffing and paying for the actual work needed. The Gig Economy – Work On-Demand.

Customer Service 158

Customer Service Contact Center Retail Call Center 158

GetFeedback

NOVEMBER 8, 2020

Simplifying CX YouTube series episode on how to manage customer service during COVID-19 holiday season. Videos

Management 212

Management Customer Service How To Video 212

Jacada

JULY 21, 2021

How can organizations more effectively direct customers to the knowledge they’re looking for? Gartner’s newest customer service report “Delivering Relevant Content and Knowledge to Customers Is Key to Great Customer Service” focuses on just these dilemmas.

Virtual Agent 130

Virtual Agent Management Customer Experience Knowledge Base 130

Steve DiGioia

APRIL 5, 2021

Grumpy Old Guys Commit to Great Service. If you follow my blog, like me, you have a passion for customer service and enjoy finding new and exciting ways to WOW your customer. At least I know how to meet expectations and my customers will be better off because of it.

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Customer Service Meeting Customers How To 179

Speaker: Dennis Snow, President, Snow & Associates

Too often, organizations and their CX experts only look at the company's relationship with the customer to look for improvement. While it's essential to creating the perfect customer journey, it's only one aspect. It's time to look within: your employees' relationships with each other, and with the company. This webinar will provide you with strategic tools that can be used to raise the bar of service throughout your organization.

Customer Journeys

TechSee

MAY 19, 2021

In the last few years, the customer service domain has experienced an awakening with the rising awareness of the benefits of delivering a good customer experience. New Technologies to Improve Customer Service. Raise customer service efficiency with RPA.

Technology 109

Technology Customer Service Competitive Advantage Social Media 109

GetFeedback

JANUARY 7, 2019

Live chat customer service has become an expectation to the modern customer—more than half of all customers prefer chatting with someone in real time via chat rather than picking up their phone. While live chat is the perfect addition to any customer service program, it doesn’t come without its challenges. Here are the top 5 pain points associated with instituting a live chat customer service program and how to overcome them.

Customer Service 200

Customer Service Customer Experience Feedback Resources 200

NICE inContact

JUNE 17, 2021

Software that can benefit customers, employees, and businesses, sounds a little too good to be true, but that's exactly what modern customer service management software is capable of.

Software 156

Software Management Contact Center Customer Experience 156

Omnicus

OCTOBER 4, 2018

Customer service improves customer retention and boosts your bottom line. Here’s how to win the customer service game: Customer Service Customer Experience

Customer Retention 228

Customer Retention Customer Service How To Customers 228

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1The Health of the Contact Center: Agent Well-Being in a Customer-Centric Era 2New study reveals heightened complexity of. customer experience increases pressure on the. 500 million to revamp the in-flight experience for its customers and improve customer relations in the contact.

Contact Center

Grupo Noa

JUNE 10, 2021

Having that in mind, most of the call centers, telecallers have multilingual proficiency for inbound customer support. That leads us to a simple conclusion, language barriers aren’t something customers look for in customer service.

Customer Service 52

Customer Service Contact Center Consumers Call Center 52