GetFeedback

NOVEMBER 1, 2020

How to provide the best customer service and support during this unprecedented holiday season. Guides

Customer Service 359

Customer Service How To Customers 359

Comm100

NOVEMBER 13, 2022

A Complete Guide to Omnichannel Customer Service. The state of customer service is always changing, and brands must keep up. Supporting customers across all these channels isn’t always an easy feat, but there are tools that can solve the problem. Customer support.

omnichannel 207

omnichannel Customer Service Customer Experience Social Media 207

Comm100

NOVEMBER 23, 2022

The customer service world continues to develop, and each new year can mean a sea change in changing consumer expectations. As new customer service trends arrive, service that was once considered exemplary might no longer meet the growing customer demand.

Trends 198

Trends Customer Service Customer Experience omnichannel 198

Omnicus

AUGUST 17, 2022

While it might not be as glamorous as building a new feature or launching a product, customer support is still an important part of every business. And no one is better suited to providing that service than a Customer Service Representative (CSR).

Customer Service Representative 182

Customer Service Representative Customer Service Tips Contact Center 182

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Digital omni-channel customer service. Haven’t heard of it yet? Your competitors probably have. This guide will answer all your digital omni-channel questions and help you to structure your digital customer journey around the needs and preferences of today’s consumers.

Customer Journeys

Kayako

AUGUST 12, 2022

The challenge for brands is ensuring that customer relationship management doesn’t suffer as online spending becomes the norm. Customers still want personalized service even if they aren’t coming into the store. Are you ready to deliver Friction-Free Customer Service?

Customer Service 247

Customer Service Ecommerce Effort Score Customer Satisfaction 247

Comm100

NOVEMBER 13, 2022

How to Improve Customer Service. We all know that customer service is important, but just how instrumental it is to success of a company might surprise you. What’s more, 90% of Americans use customer service to decide whether or not to do business with a company.

Tools 205

Tools Tips Customer Experience Customer Service 205

Kayako

MARCH 21, 2022

No matter how much information companies provide before the sale, most customers will still need help. The customer is king” is an old saying, yet it has never been more relevant than it is now. Unhappy customers can swipe left or click a button, and poof ! Customer Experience

Customer Service 247

Customer Service Ecommerce Social Media Sports 247

GetFeedback

FEBRUARY 16, 2022

The top three 2022 priorities for Customer Service teams to thrive in this new era of customer experience. Guides

Customer Service 307

Customer Service Customer Experience Customers 307

Comm100

SEPTEMBER 15, 2022

Today’s customers now expect to connect with brands from anywhere, anytime, on any device. To keep up and provide this level of customer experience, brands need to give their customers choice and convenience. What is omnichannel customer service? Customized support.

omnichannel 130

omnichannel Customer Experience Customer Service Social Media 130

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Companies with strong omnichannel strategies retain 56% more customers than those without them. Read this guide to learn what omnichannel customer service is, if it’s right for your organization, and how to make it successful so you can get a (very large) step ahead of your competitors.

omnichannel

Comm100

NOVEMBER 29, 2021

The customer service landscape is forever changing as technologies and consumer expectations develop, but 2021 has seen a shift of proportions that we have arguably never experienced. Perhaps another, better title might be customer retention expert, or revenue enhancement specialist.

Trends 218

Trends Customer Service Customer Experience omnichannel 218

Comm100

JUNE 15, 2022

Digital customer engagement is always evolving. Just as live chat was a technological leap over telephone communication and is proving to be the most essential of all channels, chatbots are the latest technological milestone in customer support. Canadian Blood Services.

Industry 207

Industry Customer Service Customer Experience Social Media 207

Comm100

OCTOBER 10, 2022

The life of chatbots in customer service has been turbulent. However, as bot technology has rapidly improved, so too has organizations’ readiness to adopt chatbots in their customer service operations. Staffing has become increasingly difficult in customer service.

Examples 217

Examples Industry Customer Service Customer Experience 217

Comm100

OCTOBER 9, 2022

As consumer shift from the traditional customer service channels of phone and email towards newer digital channels, organizations are finding that they need to be available in more places, all at once. Read on for the top benefits of omnichannel customer service software.

omnichannel 207

omnichannel Customer Experience Customer Service Social Media 207

Speaker: Vicki Brackett, Author and COO of Sinousia

Author of the new book The Leadership Toolbox and Chief Operating Officer of Sinousia, Vicki Brackett shares creative and proven ways to engage your employees in either work at home environment or traditional brick and mortar. These strategies have been vetted by thousands of employees and have a track record of making immediate impact to customer service satisfaction scores, sales conversion, absenteeism and employee retention. When it comes to employee performance, you must be proactive on the front-end, or you are forced to be reactive on the back end!

Engagement

Comm100

OCTOBER 26, 2022

To improve customer service, there’s only one place every company should start – meeting customers’ expectations. With this in mind, we will look at some customer service best practices that help teams and agents provide this consumer experience. Customer Service

Customer Experience 130

Customer Experience Customer Service Policies Knowledge Base 130

Doing CX Right

NOVEMBER 20, 2022

Sean Hawkins, a customer experience & contact center management expert, explains how to deliver great customer service through engaged and loyal agents. The post Improving Customer Service Results Through Empowered Agents appeared first on Doing CX Right.

Customer Experience 72

Customer Experience Customer Service How To Engagement 72

Helen Dewdney

NOVEMBER 12, 2020

Search well and you can find lots of help in improving your customer service and experience, sales etc. Perhaps a customer is best placed to advise you on how to improve the customer experience and show who you are missing when you gain feedback and how you can improve your sales.

Tips 64

Tips Customer Service Customer Experience Sales 64

Comm100

SEPTEMBER 29, 2021

We’ve now reached the fourth and final part of our series exploring Digital Transformation in Customer Service. The Building Blocks for Successful Digital Transition , exploring strategies for boosting success in a customer service transformation.

Customer Service 207

Customer Service Customer Experience Culture Data 207

In today's business world we know that customer experience management has a huge impact on satisfaction levels, customer loyalty, and even profit. But there's more to it than just customer service - learn more about the 3 legs of CEM.

Customer Experience Management

Comm100

NOVEMBER 10, 2021

Customer service isn’t easy, but new technologies are making it easier. With artificial intelligence like chatbots, brands can serve more customers faster than ever before – all the while keeping a high level of service quality.

Customer Service 206

Customer Service Social Media Interaction System 206

Shep Hyken

OCTOBER 12, 2022

Social customer care may not be the most popular channel to deal with customer issues for most businesses, but that doesn’t mean it’s not important. More and more customers are turning to social media to get help. Customers call us, but we didn’t invent the phone.”

Social Media 109

Social Media Customer Service Customer Care Customer Service Training 109

Steve DiGioia

MAY 2, 2022

So, what can pro wrestling teach us about customer service? The Keys to Great Customer Service. We are all well aware that great customer service can only be achieved by: Anticipating the customer’s needs. Focusing on the customer’s safety.

Customer Service 243

Customer Service Entertainment Sports Social Media 243

Comm100

NOVEMBER 29, 2021

The customer service landscape is forever changing as technologies and consumer expectations develop, but 2021 has seen a shift of proportions that we have arguably never experienced. Perhaps another, better title might be customer retention expert, or revenue enhancement specialist.

Trends 194

Trends Customer Service Customer Experience omnichannel 194

Speaker: Rana Gujral, CEO at Behavioral Signals

Automation can enhance productivity, management of volume, and leave agents with more energy to focus on meeting customers where they are. But how, exactly? Join Rana Gujral, CEO at Behavioral Signals, to learn the best ways to apply automation most efficiently.

How To

Comm100

FEBRUARY 17, 2022

Today’s customer service expectations are at an all-time high, and many organizations are failing to meet the demand. Only 10% of customers say that most brands are meeting their expectations for a “good experience”. Consumers now expect personalization in their customer service.

Meeting 206

Meeting Brands Customer Service omnichannel 206

Provide Support

NOVEMBER 22, 2022

The post Customer service metrics worth your attention appeared first on Provide Support Blog. Articles Customer service metrics live chat statistics

Metrics 63

Metrics Customer Service Customers 63

Shep Hyken

NOVEMBER 25, 2022

This week, we feature an article by Deniz Kuran, Head of Marketing at Idiomatic , an organization that helps companies understand their customers by translating customer feedback into actionable data. She discusses the difference between transactional and relational customer service.

Customer Service 60

Customer Service Rewards Programs B2C Loyalty 60

Shep Hyken

OCTOBER 5, 2022

Lately, I’ve been thinking about how sales and customer service combine to create an experience – hopefully a positive one. She created an experience for her customer. This is where sales and customer service collide.

Sales 91

Sales Customer Service Advertising Customer Service Training 91

Advertiser: Interactions LLC

In today’s hyper-competitive market, every business must become a customer experience-first business. Customer satisfaction has become more important than price or any individual feature. Read the new Tractica white paper to learn how important conversational AI is to your CX strategy.

Customer Satisfaction

Steve DiGioia

SEPTEMBER 24, 2020

Two staple examples are “The customer is always right” and “It’s more expensive to acquire a new customer than to keep an existing one”. But for me, this is… Customer Service Fact #1. I realize that my paycheck comes from the customers who buy my product or service.

Tips 229

Tips Customer Service Banking Sales 229

Omnicus

OCTOBER 4, 2018

Customer service improves customer retention and boosts your bottom line. Here’s how to win the customer service game: Customer Service Customer Experience

Customer Service 227

Customer Service Customer Retention How To Customers 227

Steve DiGioia

MAY 5, 2022

We pledge to provide the finest personal service and facilities for our guests who will always enjoy a warm, relaxed, yet refined ambiance. This motto exemplifies the anticipatory service provided by all staff members. The post What is Customer Service, Really?

Tips 159

Tips Customer Experience Customer Service Social Media 159

Kayako

JULY 28, 2022

Today’s customers increasingly expect personalized experiences from brands, so it is tempting to think that if your customer were having a problem, their first choice would be to get on a live call with customer service. Why do people prefer self-service?

Management 216

Management Customer Service Knowledge Base B2C 216

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The Northridge Group’s State of Customer Experience 2023 research report reveals a surge in preference for online agent chat versus phone amongst 18-35-year-olds—the first time online chat has eclipsed phone! Download the new report for more CX insights.

Report

Comm100

AUGUST 8, 2022

Customer service is an always changing landscape. While many aspects of providing excellent customer service have held true over decades, the reality is that customer expectations have grown and shifted with technology. Chatbot customer service

Customer Service 207

Customer Service Customer Experience Knowledge Base Social Media 207