216 
4 Keys To Delivering Outstanding Customer Service
Omnicus
OCTOBER 4, 2018
Customer service improves customer retention and boosts your bottom line. Here’s how to win the customer service game: Customer Service Customer Experience
Customer Service Related Topics 
Live Chat Customer Service: Top 5 Challenges
GetFeedback
JANUARY 7, 2019
Live chat customer service has become an expectation to the modern customer—more than half of all customers prefer chatting with someone in real time via chat rather than picking up their phone. The schedule changes and demands that come with live chat customer service.
Millennial Generation Customer Service – The Ultimate Guide
TechSee
OCTOBER 9, 2018
This penchant for technology has shaped their consumer behavior and preferences, and brands must tailor their customer service strategies to suit Millennials’ attributes. Key preferences to consider in Millennial generation customer service: Text me, I don’t like to talk: Millennials prefer to communicate over text messaging and rarely make phone calls. They demand highly convenient and fast service. Self-service platforms. Know your customer.
What Consumer Goods Companies Can Learn From Healthcare. 7 Lessons of Customer Service Excellence
C3Centricity
OCTOBER 22, 2018
I was recently in a clinic for surgery and was surprised by how customer (patient) centric they are. I remind my clients that exceptional customer service examples can come from anywhere! So here are my seven learnings about customer service excellence: 1.
The Ten Commandments of Customer Service
Advertisement
This cheat sheet covers ten fundamentals of customer service to help your business excel
Trends that Disrupted Customer Service in 2018
Omnicus
SEPTEMBER 5, 2018
Keeping up with trends that revolutionized the customer service industry. Customer Service Customer Experience
|
Where Does the Next Customer Service Superstar Come From?
Steve DiGioia
NOVEMBER 26, 2018
1) Where does an employee receive the necessary skill set to become a customer service superstar? 2) How can we identify the needed traits of a potentially great service provider? The post Where Does the Next Customer Service Superstar Come From?
The Ultimate Playbook for Live Chat Customer Service
GetFeedback
NOVEMBER 30, 2018
Today, companies must provide customers with personalized, seamless customer service across all channels. But that’s not all—the modern customer also expects to receive speedy support from a real person, which means the days of putting customers on hold are over.
6 Essential Qualities of the Best Customer Service Reps
Omnicus
NOVEMBER 4, 2018
Acquire and retain more customers with an outstanding customer service team. Customer Experience Customer Service
Is Your Customer Service Team Still Wearing Blinders?
Steve DiGioia
JANUARY 21, 2019
But for some of us humans working in the customer service industry, we’ve decided to wear blinders too. The post Is Your Customer Service Team Still Wearing Blinders? Customer Service build a strong customer service team Is Your Customer Service Team Still Wearing Blinders? Blinders. They’re used on racehorses to keep their focus on running straight ahead and to not be distracted by the horses on either side.
6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center
Advertisement
topic in C-suites, AI for customer engagement is white hot. As a pioneer in AI for contact center customer service and customer. companies to transform—not just improve—customer service and. center customer service. Guide search and service.
|
|
10 Customer Service Transformations That Can Overhaul Your Customer Experience
Micah Solomon
OCTOBER 11, 2018
The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. Last week, I suggested quick wins that could improve your customer service and customer experience. Superior customer service depends on superior customer-facing employees; here’s an article of mine on how to get them.
Delivering Powerful Customer Service!
Wired and Dangerous
OCTOBER 24, 2016
Customers have changed! Research shows their expectations for customer service have increased 60% in the last 12 months. And 76% of customers say that the level of customer service you provide is the true test of how much your organization values them!
11 Customer Service Metrics to Start Measuring
GetFeedback
AUGUST 16, 2018
Customer service has long been an area of focus for marketers and support specialists. After all, 67% of consumers list bad customer experience as one of the primary reasons for churning and 39% of consumers avoid vendors for over 2 years after having a negative experience.
5 Things Customers Expect from Customer Service Interactions
Help.com
SEPTEMBER 11, 2018
Customer service is not supposed to be reactionary. According to Gannett CMO Andy Yost , “2018 will be the year of servicing consumer needs before they even arise. Brands leveraging the right data and analytics to deliver impactful customer experiences will rise to the top.”
The Challenges of Omnichannel: Why so Many Contact Centers Struggle with Digital Self-Service
Advertisement
to meet customer expectations for digital service Social Media Voice of the. Customer. Digital Self Service Tweet this Customers want digital self- service options, such as chat and. said self-service availability. customers to order their favorite.
Do You Need to be Assertive to Provide Great Customer Service?
Steve DiGioia
NOVEMBER 13, 2017
The service you provide has always lacked because of your fear of “taking charge” and not wanting to offend your customers. They are individuals who give of themselves and ensure the customer experience is second to none.
Call Centers are the Front Line of Customer Service
inContact
OCTOBER 16, 2018
Call center representatives are a vital part of the front line, there to help customers when they have questions or problems, and as such, they have the power to strengthen (or weaken) the customer relationship. Some customer problems can be solved in a public forum for all to see.
2015 Trends in Customer Service
Who's Your Gladys?
JANUARY 6, 2015
New realities have emerged over the past year, revealing what we can expect of customer service in 2015. Best practices Customer Service Marilyn Suttle 2015 trends Customer Service Articles customer service training customer service trends
How to Handle Live Chat Customer Service During the Holiday Rush
GetFeedback
DECEMBER 4, 2018
For us customer service folks it’s the time of the year that we call: the not-so-jolly holiday rush. For B2C companies, the holiday rush means a significant increase in support requests from customers trying to finish their holiday shopping. Customer Service
3 Important Things A Chatbot Can’t Do (But an IVA Can)
Advertisement
Chatbot As brands continue to focus on improving the customer. experience, incorporating automation into customer. Your customers’ time is valuable—and they want you to. Increasingly, customers are the ones determining which. Customers can speak in their own words.
Celebrate Customer Service Week 2017 with This Easy Plan
Who's Your Gladys?
SEPTEMBER 24, 2017
We've created a Customer Service Week celebration to make it easy-peasy for you to celebrate your team's service excellence and inspire them to amp up their skills. The post Celebrate Customer Service Week 2017 with This Easy Plan appeared first on Who's Your Gladys?
Time for a Customer Service Makeover?
Who's Your Gladys?
NOVEMBER 30, 2016
Does your customer service need a makeover? Even in high-end service environments, a seemingly tiny disconnect between a customer and a service provider can cause a customer to walk away from your business. The post Time for a Customer Service Makeover?
Use Voice of Customer (VOC) Data to Improve Customer Service
GetFeedback
JANUARY 3, 2019
A Voice of Customer (VOC) program aims to gather and analyze customer insights, allowing you to identify trends and strategies to improve customer experience and deliver positive business outcomes. In simpler terms, VOC offers a way to give your customers a voice within your organization. Today, we’re sharing how you can leverage VOC data to improve customer service. Understand Voice of Customer capture methods. Customer Service How To
Handling a Social Media Customer Service Crisis
Who's Your Gladys?
APRIL 17, 2017
Could a social media customer service crisis happen to your company? The post Handling a Social Media Customer Service Crisis appeared first on Who's Your Gladys? Here are some tips for managing one.
Artificial Intelligence and the Customer Experience
Advertisement
AI+CXArtificial Intelligence and the Customer ExperienceHow comfortable are consumers interacting with AI for customer service? their customers. And in the world of customer care, getting. In customer care, it’s about deploying technology in a way that helps your.
Infographic – AR in Customer Service
TechSee
NOVEMBER 27, 2018
Augmented Reality (AR) – the ability to overlay and share physical objects, spaces and images on mobile devices – is revolutionizing the customer experience across multiple industries. Field service. Self Service.
Confusing Customer Service Delivery with Customer Experience Delivery?
One Millimeter Mindset
SEPTEMBER 17, 2018
Do we really understand the difference between customer service delivery and customer experience delivery? At times, our self-focused perception leaves customer service delivery up to everyone with “service” as part of their job titles.
17 Ways to Tell if Customer Service is Your Purpose in Life
Steve DiGioia
DECEMBER 3, 2018
The post 17 Ways to Tell if Customer Service is Your Purpose in Life appeared first on Steve DiGioia and was written by Steve DiGioia. Customer Service Personal Development Customer Service is Your Purpose in Life Purpose in Life
The Importance of Compassion in Customer Service
Who's Your Gladys?
FEBRUARY 17, 2015
Customer Service customer service mindset customer service performance Listening passion performance Who''s Your Gladys? Compassion in Customer Service customer service article customer service training
The Top 3 Ways to Forecast for Your Contact Center
Advertisement
that customers may decide to go elsewhere, to. savings and improves customer satisfaction. overstaffing, minimizes customer wait times. and optimizes the customer experience. forecasted customer. customer’s initial. service levels. to Meet Any Custom.
Make Customer Service a Habit -
Kristina Evey
OCTOBER 18, 2016
Make Customer Service a Habit. Daily actions of Customer Service are what makes a difference in the minds of the people we work with. cultural mindset Customer Experience Management Customer service good customer service
Qualities to Look for When Building Your Customer Service Team
Help.com
SEPTEMBER 20, 2018
The business of customer service has grown consistently, and the US Bureau of Labor Statistics says the number of customer service representatives will have grown by 5% between 2016 and 2026. Customer Service Customer Experience Culture Support
When Customer Service Gets Lost in Translation
Who's Your Gladys?
SEPTEMBER 11, 2015
The post When Customer Service Gets Lost in Translation appeared first on Who's Your Gladys? Customer Service customer service performance Dissatisfied customer Lori Jo Vest customer focus Customer Service Articles customer service training MINI Cooper
Are You a Customer Service Hero, Villain or Problem Solver?
Steve DiGioia
JUNE 11, 2018
…here’s 3 skills every customer service actor must have This original article was written by Steve DiGioia. You do nothing more than talk to customers on the phone and punch some information into a keypad. And we haven’t even discussed the complaining customers!
The Health of the Contact Center: Are You Ready for 2019?
Advertisement
1The Health of the Contact Center: Agent Well-Being in a Customer-Centric Era 2New study reveals heightened complexity of. customer experience increases pressure on the. 500 million to revamp the in-flight experience for its customers and improve customer relations in the contact.
Let's personalize your content