5 Ways Support Teams Can Prepare for the COVID-19 Holiday Rush
GetFeedback
NOVEMBER 1, 2020
How to provide the best customer service and support during this unprecedented holiday season. Guides
Customer Service Related Topics 
441 
Customer Service Fact #1 – Tip #17
Steve DiGioia
SEPTEMBER 24, 2020
Two staple examples are “The customer is always right” and “It’s more expensive to acquire a new customer than to keep an existing one”. But for me, this is… Customer Service Fact #1. I realize that my paycheck comes from the customers who buy my product or service.
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Trending Sources
5 Things Pro Wrestling Teach Us About Customer Service
Steve DiGioia
MAY 2, 2022
So, what can pro wrestling teach us about customer service? The Keys to Great Customer Service. We are all well aware that great customer service can only be achieved by: Anticipating the customer’s needs. Focusing on the customer’s safety.
4 Ways to Provide Personalized Customer Service
Kayako
AUGUST 12, 2022
The challenge for brands is ensuring that customer relationship management doesn’t suffer as online spending becomes the norm. Customers still want personalized service even if they aren’t coming into the store. Are you ready to deliver Friction-Free Customer Service?
Customer Engagement 2021: Why the Digital Journey Changes Everything & How to Keep Up
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Digital omni-channel customer service. Haven’t heard of it yet? Your competitors probably have. This guide will answer all your digital omni-channel questions and help you to structure your digital customer journey around the needs and preferences of today’s consumers.
6 Tried & Tested Customer Service Improvement Strategies
Comm100
MARCH 21, 2023
With more options than ever before for customers, switching brands is easy. Organizations need to take every advantage they can get, and providing excellent customer service has become one of these key differentiators. Chatbots take this self-service to another level.
5 Essential Features for Customer Service Success
Kayako
MARCH 21, 2022
No matter how much information companies provide before the sale, most customers will still need help. The customer is king” is an old saying, yet it has never been more relevant than it is now. Unhappy customers can swipe left or click a button, and poof ! Customer Experience
Customer Service Representative - Roles and Responsibilities
Omnicus
AUGUST 17, 2022
While it might not be as glamorous as building a new feature or launching a product, customer support is still an important part of every business. And no one is better suited to providing that service than a Customer Service Representative (CSR).
Connect Customer Service Success with Customer Experience Excellence
Experience Investigators by 360Connext
OCTOBER 4, 2022
Happy Customer Service Week and CX Day, 2022! Customer Service Week is all about Celebrating Service. And we’re celebrating customer experience (CX) on October 4th with CX Day’s theme: CX Drives Success.
What Does an Allergy Have To Do With Customer Service?
Steve DiGioia
MARCH 22, 2021
Those of us in the customer service industry focus much on procedures, ease of use, product availability, and the steps of service, to name a few, all in the hopes of providing our customers the best overall experience. Customers should not be worried about food allergens.
Mastering Omnichannel CX: A Success Guide
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Companies with strong omnichannel strategies retain 56% more customers than those without them. Read this guide to learn what omnichannel customer service is, if it’s right for your organization, and how to make it successful so you can get a (very large) step ahead of your competitors.
Top Ten Customer Service and Customer Experience Predictions for 2023
ShepHyken
JANUARY 4, 2023
And in the world of customer service and CX, there is much to be excited about. Last month I released my annual Top Ten Customer Experience Predictions in my weekly Forbes column. Just as we want our customers to come back, we want our employees to stay. .
The ultimate guide to customer service
GetFeedback
FEBRUARY 16, 2022
The top three 2022 priorities for Customer Service teams to thrive in this new era of customer experience. Guides
What Can the Mandalorian Teach You About Your Customer Service?
Steve DiGioia
FEBRUARY 15, 2021
A keen and faithful observer can see many takeaways that relate to the way we offer service. I’ve already written about Bigfoot Customer Service and Landscaper Customer Service. So, what can the Mandalorian teach you about your customer service?
What is Customer Service, Really? – Tip #40
Steve DiGioia
MAY 5, 2022
We pledge to provide the finest personal service and facilities for our guests who will always enjoy a warm, relaxed, yet refined ambiance. This motto exemplifies the anticipatory service provided by all staff members. The post What is Customer Service, Really?
5 Ways to Engage Employees for Immediate Impact
Speaker: Vicki Brackett, Author and COO of Sinousia
Author of the new book The Leadership Toolbox and Chief Operating Officer of Sinousia, Vicki Brackett shares creative and proven ways to engage your employees in either work at home environment or traditional brick and mortar. These strategies have been vetted by thousands of employees and have a track record of making immediate impact to customer service satisfaction scores, sales conversion, absenteeism and employee retention. When it comes to employee performance, you must be proactive on the front-end, or you are forced to be reactive on the back end!
A Complete Guide to Omnichannel Customer Service
Comm100
NOVEMBER 13, 2022
A Complete Guide to Omnichannel Customer Service. The state of customer service is always changing, and brands must keep up. Supporting customers across all these channels isn’t always an easy feat, but there are tools that can solve the problem. Customer support.
The Best Social Media Channels for Customer Service
ShepHyken
OCTOBER 12, 2022
Social customer care may not be the most popular channel to deal with customer issues for most businesses, but that doesn’t mean it’s not important. More and more customers are turning to social media to get help. Customers call us, but we didn’t invent the phone.”
Guest Post: Top Tips for Companies Providing Remote Customer Service
ShepHyken
MARCH 10, 2023
She writes about how companies can adopt a remote workforce and enhance customer service delivery. There’s no doubt that there are challenges to providing remote customer services, but with careful planning, they’re easy to overcome.
When Sales and Customer Service Collide
ShepHyken
OCTOBER 5, 2022
Lately, I’ve been thinking about how sales and customer service combine to create an experience – hopefully a positive one. She created an experience for her customer. This is where sales and customer service collide.
Customer Experience Management: A 3-Legged Stool
In today's business world we know that customer experience management has a huge impact on satisfaction levels, customer loyalty, and even profit. But there's more to it than just customer service - learn more about the 3 legs of CEM.
10 Top Tips for Avoiding Complaints and Managing Them
Helen Dewdney
NOVEMBER 12, 2020
Search well and you can find lots of help in improving your customer service and experience, sales etc. Perhaps a customer is best placed to advise you on how to improve the customer experience and show who you are missing when you gain feedback and how you can improve your sales.
4 Keys To Delivering Outstanding Customer Service
Omnicus
OCTOBER 4, 2018
Customer service improves customer retention and boosts your bottom line. Here’s how to win the customer service game: Customer Service Customer Experience
The Shortest Customer Service Keynote Speech Ever!
ShepHyken
JULY 21, 2021
In my latest book, I’ll Be Back: How to Get Customers to Come Back Again and Again , I share a story about the shortest customer service keynote speech I’ve ever delivered. The shortest customer service speech ever …. “BE I’ve written about today’s topic before.
Upgrade Your Customer Service to a First-Class Experience
ShepHyken
JANUARY 31, 2023
He found that it often doesn’t cost much more to upgrade. So, I started thinking about this advice and how we can apply it to the customer experience. Essentially, I was thinking that we can proactively give our customers a better experience by bumping our efforts up a notch.
How to Efficiently Transform Your Customer Service Through AI
Speaker: Rana Gujral, CEO at Behavioral Signals
Automation can enhance productivity, management of volume, and leave agents with more energy to focus on meeting customers where they are. But how, exactly? Join Rana Gujral, CEO at Behavioral Signals, to learn the best ways to apply automation most efficiently.
The State of Automated Customer Service in 2023
Comm100
JANUARY 11, 2023
The State of Automated Customer Service in 2023. As a result, customer service expectations are now sky-high as consumers demand the very best support – and will even switch brands for better service. What is the state of automated customer service in 2023?
But Does She Have Customer Service Skills?
Steve DiGioia
SEPTEMBER 2, 2019
Then someone says, Wait, does she have customer service skills? I don’t care what her resume says, does she have the skills we need to properly take care of our customers? Does she have customer service skills? Every business, whether they sell cars, software, or chicken nuggets is in the customer service business. How we relate to a potential customer takes a skill set that cannot be taught in school or a few specialized programs.
Customer Service Is More Important Than Price
ShepHyken
APRIL 6, 2022
“Is customer service more important than price?” . That’s exactly what we asked more than 1,000 consumers in our customer service research. When more than half of your customers are saying, “Please take care of me, and I’ll even pay a little more,” you have to listen.
Karen Hertzberg: Improving Customer Retention Through Great Customer Service
Bill Quiseng
DECEMBER 13, 2021
Customer loyalty is not by offering discounts, upgrades, or subscriptions to repeat customers. Real customer loyalty is built on service so great that customers return again and again, raving to others along the way. What’s better than gaining a new customer?
Why Conversational AI Is Key to Customer Service in the Customer Experience Era
Advertiser: Interactions LLC
In today’s hyper-competitive market, every business must become a customer experience-first business. Customer satisfaction has become more important than price or any individual feature. Read the new Tractica white paper to learn how important conversational AI is to your CX strategy.
Frontier Eliminates Their Customer Service
The DiJulius Group
JANUARY 24, 2023
Companies are charging customers hidden fees. One company eliminates their customer service, another starts charging patients for messages in amounts that would make most consumers say “Ouch” not to mention “You’ve gotta be kidding me!”
5 Case Studies to Improve Your Customer Service
Kayako
APRIL 12, 2022
As more and more customer transactions occur virtually, the quality of online help desks and customer service support is becoming an essential differentiator for companies. Having high-performance customer service is essential for any company, regardless of industry.
Top 5 Higher Education Customer Service Trends for 2023
Comm100
NOVEMBER 28, 2022
Now, as we look to the future of customer service in higher education, we see that institutions are expanding on the progress of remote learning tools with new channels for student services. Clearly, the answer to meeting Gen Z expectations is in personalized service.
Guest Post: Transactional vs Relational Customer Service
ShepHyken
NOVEMBER 25, 2022
This week, we feature an article by Deniz Kuran, Head of Marketing at Idiomatic , an organization that helps companies understand their customers by translating customer feedback into actionable data. She discusses the difference between transactional and relational customer service.
The State of Customer Experience 2023 Research Report
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The Northridge Group’s State of Customer Experience 2023 research report reveals a surge in preference for online agent chat versus phone amongst 18-35-year-olds—the first time online chat has eclipsed phone! Download the new report for more CX insights.
Social Media is Bad for Customer Service
Bill Quiseng
APRIL 18, 2021
Social media is bad for customer service. Whether ranting or raving, customers are telling stories online about businesses whether those businesses are listening or not. But I am not against monitoring social media or using it as a responsive customer service channel.
Top 5 Customer Service Trends to Expect in 2023
Comm100
NOVEMBER 23, 2022
The customer service world continues to develop, and each new year can mean a sea change in changing consumer expectations. As new customer service trends arrive, service that was once considered exemplary might no longer meet the growing customer demand.
Millennial Generation Customer Service – The Ultimate Guide
TechSee
OCTOBER 9, 2018
This penchant for technology has shaped their consumer behavior and preferences, and brands must tailor their customer service strategies to suit Millennials’ attributes. Key preferences to consider in Millennial generation customer service: Text me, I don’t like to talk: Millennials prefer to communicate over text messaging and rarely make phone calls. They demand highly convenient and fast service. Self-service platforms. Know your customer.
3 Benefits of Knowledge Management for Customer Service
Kayako
JULY 28, 2022
Today’s customers increasingly expect personalized experiences from brands, so it is tempting to think that if your customer were having a problem, their first choice would be to get on a live call with customer service. Why do people prefer self-service?
The Conversational AI Journey: What to Expect from Start to Finish
Speaker: Gary Davis, SmartAction CEO
Join us for this webinar as Gary Davis, SmartAction CEO, shares insights and best practices for implementing AI virtual agents in the contact center.
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