TechSee

OCTOBER 9, 2018

This penchant for technology has shaped their consumer behavior and preferences, and brands must tailor their customer service strategies to suit Millennials’ attributes. Key preferences to consider in Millennial generation customer service: Text me, I don’t like to talk: Millennials prefer to communicate over text messaging and rarely make phone calls. They demand highly convenient and fast service. Self-service platforms. Know your customer.

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Customer Service Customer Experience Virtual Agent Contact Center 297

Omnicus

OCTOBER 4, 2018

Customer service improves customer retention and boosts your bottom line. Here’s how to win the customer service game: Customer Service Customer Experience

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Customer Service Customer Retention How To Customers 248

Omnicus

SEPTEMBER 5, 2018

Keeping up with trends that revolutionized the customer service industry. Customer Service Customer Experience

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Trends Customer Service Industry Customers 181

Micah Solomon

OCTOBER 11, 2018

The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. Last week, I suggested quick wins that could improve your customer service and customer experience. Superior customer service depends on superior customer-facing employees; here’s an article of mine on how to get them.

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Customer Service Hospitality Customer Experience Consulting 224

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Customer Service

inContact

OCTOBER 16, 2018

Call center representatives are a vital part of the front line, there to help customers when they have questions or problems, and as such, they have the power to strengthen (or weaken) the customer relationship. Some customer problems can be solved in a public forum for all to see.

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Call Center Customer Service Contact Center Social Media 336

BlueOcean

AUGUST 30, 2018

Did you know that 32% of customers worldwide will quit doing business with a brand – even if they love it – because of just one bad experience? This statistic from a PwC survey is an eye-opener for any organization that interfaces with customers on a regular basis.

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Customer Service Customer Experience Roadmap Customer Care 233

Help.com

SEPTEMBER 11, 2018

Customer service is not supposed to be reactionary. According to Gannett CMO Andy Yost , “2018 will be the year of servicing consumer needs before they even arise. Brands leveraging the right data and analytics to deliver impactful customer experiences will rise to the top.”

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Interaction Customer Expectations Customer Service Consumers 227

Micah Solomon

OCTOBER 9, 2018

The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. In honor of National Small Business Week ( #SmallBusinessWeek ), here are five highly effective, low- or no-cost ways to amp up the quality of your customer service experience. Train your employees to handle unhappy customers–and to win them back when things go wrong.

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Customer Service Consulting Hospitality Customer Experience 229

Help.com

SEPTEMBER 20, 2018

The business of customer service has grown consistently, and the US Bureau of Labor Statistics says the number of customer service representatives will have grown by 5% between 2016 and 2026. Customer Service Customer Experience Culture Support

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Customer Service Poor Customer Service Customer Service Representative Course 184

One Millimeter Mindset

SEPTEMBER 17, 2018

Do we really understand the difference between customer service delivery and customer experience delivery? At times, our self-focused perception leaves customer service delivery up to everyone with “service” as part of their job titles.

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Customer Service Customer Experience B2C Customer Retention 204

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Most tech companies start with a barebone customer success ‘program’ that is reactive. As revenue grows and the go-to-market strategy is identified, founders quickly realize they need a proactive program that goes beyond basic customer services.

Customer Success

Wired and Dangerous

OCTOBER 24, 2016

Customers have changed! Research shows their expectations for customer service have increased 60% in the last 12 months. And 76% of customers say that the level of customer service you provide is the true test of how much your organization values them!

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Customer Service Sports Analysis Customer Service Representative 225

Steve DiGioia

NOVEMBER 13, 2017

The service you provide has always lacked because of your fear of “taking charge” and not wanting to offend your customers. They are individuals who give of themselves and ensure the customer experience is second to none.

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Customer Service Customer Experience Customers How To 369

Steve DiGioia

JUNE 11, 2018

…here’s 3 skills every customer service actor must have This original article was written by Steve DiGioia. You do nothing more than talk to customers on the phone and punch some information into a keypad. And we haven’t even discussed the complaining customers!

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Customer Service Call Center Management Customers 218

BlueOcean

JUNE 26, 2018

When it comes to customer experience, there’s a lot of cross-over between the hospitality industry and the contact center industry. We’re both in the business of earning a customer’s repeat business through the quality of the experience we deliver.

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Customer Service Hospitality Contact Center Customer Experience 253

BlueOcean

MAY 23, 2017

That day inevitably coincides with the renewed urgency of the task you’ve been procrastinating over: calling customer service to fix your computer/check your warranty/renew your membership/reset your password. Their customers hold times were reduced.

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Customer Service Customer Experience Call Center Social Media 250

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Who's Your Gladys?

SEPTEMBER 24, 2017

We've created a Customer Service Week celebration to make it easy-peasy for you to celebrate your team's service excellence and inspire them to amp up their skills. The post Celebrate Customer Service Week 2017 with This Easy Plan appeared first on Who's Your Gladys?

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Customer Service Technology Communication Customers 186

Who's Your Gladys?

JANUARY 6, 2015

New realities have emerged over the past year, revealing what we can expect of customer service in 2015. Best practices Customer Service Marilyn Suttle 2015 trends Customer Service Articles customer service training customer service trends

Trends 219

Trends Customer Service Customer Service Training Training 219

Who's Your Gladys?

APRIL 17, 2017

Could a social media customer service crisis happen to your company? The post Handling a Social Media Customer Service Crisis appeared first on Who's Your Gladys? Here are some tips for managing one.

Social Media 170

Social Media Customer Service Tips Company 170

Who's Your Gladys?

NOVEMBER 30, 2016

Does your customer service need a makeover? Even in high-end service environments, a seemingly tiny disconnect between a customer and a service provider can cause a customer to walk away from your business. The post Time for a Customer Service Makeover?

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Customer Service Communication Customers 210

Speaker: Kristina Evey, Customer Experience Strategist, The Customer Experience Podcast for Business Leaders

This webinar will do a deep dive into the mindset, processes and methods of building a successful Customer Experience. The psychology behind consumer behavior and experiences will be addressed as a foundation leading to the methods to build connection with customers to drive loyalty.

Customer Experience

Omnicus

AUGUST 30, 2018

What does AI look like in today’s customer service world? Customer Service Customer Experience Artificial Intelligence

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Customer Service Customers Customer Experience 173

CX Journey

OCTOBER 3, 2018

This week, we are celebrating CX Day and Customer Service Week. Customer service is one of those interactions or a type of interaction. Bill's response: Customer service is all about what you do for a customer. customer experience customer service

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Customer Service Touchpoint Customer Experience Interaction 208

Kristina Evey

OCTOBER 18, 2016

Make Customer Service a Habit. Daily actions of Customer Service are what makes a difference in the minds of the people we work with. cultural mindset Customer Experience Management Customer service good customer service

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Customer Service Examples Customer Focused Customers 204

Omnicus

AUGUST 28, 2018

Customer Service Customer Experience Artificial IntelligenceWhy you should reinvent your organization to take advantage of the best of digital and human capabilities.

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Customer Service Customer Experience Customers 208

Who's Your Gladys?

FEBRUARY 17, 2015

Customer Service customer service mindset customer service performance Listening passion performance Who''s Your Gladys? Compassion in Customer Service customer service article customer service training

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Customer Service Customer Service Training Training Customers 218

Kristina Evey

SEPTEMBER 24, 2018

Tips on How to Celebrate Customer Service Week 2018. Customer Service Week 2018. Customer Service Week spans October 1 through 5 this year. Listen here for the podcast on Customer Service Week ideas… . Customer Service Pledge example –.

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Customer Service Groups Customer Experience Tips 181

Who's Your Gladys?

SEPTEMBER 11, 2015

The post When Customer Service Gets Lost in Translation appeared first on Who's Your Gladys? Customer Service customer service performance Dissatisfied customer Lori Jo Vest customer focus Customer Service Articles customer service training MINI Cooper

Customer Service 220

Customer Service Brands Customer Service Training Training 220

Wired and Dangerous

DECEMBER 11, 2017

But, as luck would have it, the wine shop owner was famous for his pull-rabbits-out-of-a-hat service. He called two of his best wine customers whom he knew lived near the party host and promised to replace their bottles of wine delivered to their desperate neighbor plus a bottle on the house.

Customer Service 130

Customer Service Entertainment Customer Expectations Sales 130

Help.com

SEPTEMBER 6, 2018

Industry research shows that 90% of customers don’t like talking to interactive voice menus , which is a nearly universal experience in corporate customer service. Customer Service Customer Experience CX Insights Support

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Strategy Call Center Customer Service Customer Care 149

Customers That Stick

JANUARY 15, 2018

Customer Service Blog customer-service-trainingWe've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.

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Customer Service Training Training Customer Service Customers 140

Who's Your Gladys?

MAY 10, 2016

Small details make a big difference in customer service and with a little extra effort, you can create a memorable experience for your customers. The post Stellar Customer Service in Fast Food appeared first on Who's Your Gladys?

Customer Service 169

Customer Service Customer Experience Customers 169

Who's Your Gladys?

AUGUST 4, 2015

It isn’t always easy to keep customers happy. Your ability to handle challenging conversations can make the difference between forming a stronger customer relationship and sending them to your competition. challenging conversations Customer Service Articles customer service training

Customer Service 245

Customer Service Customer relationships Connections Customer Service Training 245

Who's Your Gladys?

NOVEMBER 14, 2016

If you want to deliver strong customer service, it’s important to keep learning and improving. The post 4 Ways to Hardwire Customer Service Success appeared first on Who's Your Gladys? Customer Service

Customer Service 219

Customer Service Training Customers 219

Steve DiGioia

SEPTEMBER 24, 2015

Then I wondered…why don’t we do a similar thing for our customers? Customer Service "improve your customer service" best customer service Cheerleader customer serviceget your pom-poms out!

Customer Service 281

Customer Service Retail Course Customers 281

Steve DiGioia

SEPTEMBER 14, 2015

Service, in all its forms, has changed drastically from the ways our parents, and I, have been brought up with. Too many industries have gotten away from tending to the needs/wants/desires of their customers in ways that used to be the “norm”. how I miss the "old days".

Customer Service 268

Customer Service Sales Industry Examples 268

Customers That Stick

MAY 4, 2017

Customer Service Video customer-service-techniquesWe've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.

Customer Service 135

Customer Service Video Customers 135

Jacada

OCTOBER 5, 2018

In order to step up to the seemingly impossible challenge of enabling deeper customer engagements, support organizations are turning to automation. It expands self-service from responding to questions, to actually completing customer requests such as returning a product or changing a flight.

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Contact Center Customer Service System Technology 130

Experience Matters

OCTOBER 10, 2014

Since today is the last day of Customer Service Week, I’m give a shout out to industry leaders in the 2014 Temkin Customer Service Ratings. The bottom line : Happy Customer Service Week!

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Industry Customer Service Airlines Customers 308

Experience Matters

MAY 26, 2015

For the third straight year, USAA took the top spot in the 2015 Temkin Customer Service Ratings , which uses feedback from 10,000 U.S. consumers to rate the customer service of 278 organizations across 20 industries ( see.pdf with full list ).

Customer Service 309

Customer Service Insurance Banking Airlines 309

NewVoiceMedia

AUGUST 24, 2017

One workshop participant asked this question about grading customer service excellence: “I’m designing a performance measurement system for our in-house technology team and have run into a disagreement with my boss. “He I also refer to this as “customer satisfaction.”. “B”

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Customer Service Culture Meeting Customer Service Training 156