Expert insights. Personalized for you.
Because retail is in crisis. If retail as we know it is to return to “normal” – and many, including the HBR have already declared this to be near impossible – it is important to understand what is going on in our shoppers’ brains. Retail Store Experiences. MORE
Retail customer experience is critical for your business. Learn how customer expectations are changing and how to measure and improve their experiences. Guides MORE
Today’s retail customers have higher expectations than ever—particularly when it comes to digital customer experience. Research shows that understanding conversations is critical for retailers undergoing digital transformation. MORE
As retailers scramble to effectively serve customers through a variety of channels, the digital commerce experience has become a common denominator. The COVID-19 pandemic has led to dramatic shifts in consumer behavior. MORE
One industry that has been in tremendous flux over the past two years is the grocery or food retailing industry. 210 Analytics provides market research to the food retailing industry, and we use Alchemer to perform our analysis. Getting to the truth by focusing on actual buyers. MORE
Most retailers still don't want to accept bitcoin, but that doesn't mean they want to be left out of the cryptocurrency craze. Bitcoin Mobile payments Online payments Loyalty and rewards Retailers Cryptocurrencies MORE
Customer Service Customer Experience retail Coronavirus CX MORE
Those working in the retail industry may have a different take on the holidays. Here’s how to be a better retail customer during the holidays. Retail Workers. Retail workers are not “ little people ” nor do they hold a lower status than others. MORE
Will the future of retail be without physical outlets? Like many CPG companies, they are considering online retailing. I remember participating in heated arguments in the past, between sales teams and retailers, about online stores. So why should retail by any different? MORE
When it comes to the world of retail, the advance of technology has changed the landscape more in the last ten years than it had in the previous 4,000! The retail industry is the ‘poster boy/girl’ Industry disruption, from a customer perspective, is a very good thing. Unbeknown to some, ‘the facts’ are available – and I am delighted to share a critically important source of fact, specifically focused on the retail industry, in this article. MORE
Retail is far from dead. That’s the key message I heard at the CX Exchange Retail 2018 , an intimate, invite-only conference for business executives in retail. Despite the talk in media about the so-called retail apocalypse , many speakers at the conference reiterated that the industry is alive and well. Gene Lunger, executive vice president of retail operations from Ashley HomeStore, challenged the notion of that retail is in decline. MORE
The shopping habits of millennial's are a perpetual source of anxiety for retailers. The crux of the matter is that many retailers are finding it difficult to connect with mi llennial shoppers. Findings from Centriam’s Retail Study confirm this: millennials are more price sensitive, less likely to repurchase, and 40% more likely to be detractors. Customer Experience Analytics Retail Customer Experience MORE
As economies reopen and businesses adapt to a new set of challenges, retail marketers […]. The post The ultimate retail digital experience strategy playbook appeared first on PK. MORE
Customer Experience RetailWhile you’ve been focusing on driving sales, rising above competitors, and keeping up with market volatility, you’ve missed something significant: A lot of unknown buyers—or potential buyers—have been coming and going on your digital properties. MORE
In this article, we will explore how AI can improve the customer experience, increase the revenue for your retail company, and why your business needs an app. MORE
Notable trends in consumer preferences that will influence how retailers run their CX programs. Articles MORE
Denyse Drummond-Dunn · Is the future of retail in the stars? Will the future of retail be without physical outlets? Like many CPG companies, they were considering online retailing. So are retail outlets really essential for every category? The future of retail. MORE
When it comes to improving customer experience, not all retailers are the same. In their recent article titled “The Great Retail Bifurcation: Why the retail “apocalypse” is really a renaissance” , Deloitte divided retailers into three groups—price-based, balanced offering, and premier—to help explain differences in retail business performance post-recession. Retail Customer Experience MORE
[Originally published on APADMI Apr 20, 2016 – Advice & Guides, Blog as:] Integration of Mobile into Retailers Business Model Roundtable Apadmi have recently produced a whitepaper exploring the integration of mobile into a retailer’s business model and the benefits it can bring. The post Key Retail Influencers Talk Mobile appeared first on Mike Wittenstein. MORE
As a retail brand, there are certain elements your company deems important in order to uphold your brand image to your customers. RetailIt’s imperative that each frontline employee represents the brand according to the standards set for service delivery. But with so many disparate locations, how can you ensure this is happening? Especially in light. View Article. MORE
When it comes to improving customer experience, not all retailers are the same. In their recent article titled “The Great Retail Bifurcation: Why the retail “apocalypse” is really a renaissance” , Deloitte divided retailers into three groups—price-based, balanced offering, and premier—to help explain differences in retail business performance post-recession. Retail Customer Experience MORE
Here are three strategies convenience store retailers should use to collect more customer feedback Gathering customer feedback can be a challenge even from your most loyal customers. MORE
As the weather cools down and retailers ramp up for the holidays, let us be the Goose – no, not the Christmas kind – to your Maverick with our latest Changes in Consumer Habits report. Retail Grocery Consumer HabitsFall is finally here! MORE
Integration of Mobile into Retailers Business Model Roundtable. Apadmi have recently produced a whitepaper exploring the integration of mobile into a retailer’s business model and the benefits it can bring. our research has revealed that not all retailers are using each channel to full effect and mobile apps are not up to scratch or consistent with the experience shoppers may have on the retailer’s website or in-store. Clare Rayner, Founder at The Retail Champion. MORE
RetailLast Saturday, I went to Macy’s to get a watch repaired. The watch was purchased from Macy’s as an anniversary present. It was one of the few times my husband guessed right. Don’t even get me started on the drugstore earrings debacle; we no longer speak of this incident.) I love this watch and I. View Article. MORE
Marketing MORE
Using conclusions drawn from Centriam’s 2017 Retail Study, we have proposed areas of focus to enhance customer experience for two common NPS objectives. Retail Customer Experience MORE
According to Deloitte , retailers can expect sales to increase by 7-9% — a very merry holiday, indeed.?However, Customers may still flock to big online retailers and avoid brick-and-mortar establishments. Logistics mismatch: Some retailers?noted MORE
In my brief time speaking with her, I was able to see how industries with a high volume of customer interactions, like retail, could greatly benefit from this collaboration between SoftBank and Oracle. Oracle and SoftBank aren’t the only ones exploring how robots can enhance the retail industry. Here are a few other companies who are looking to change the retail game with robots: Kroger : This U.S. The post How Robots Are Changing Retail appeared first on SmarterCX. MORE
Here's how cannabis retailers can responsibly sell marijuana There are many nuances with the laws and regulations of the recreational use and sale of cannabis. MORE
The firm anticipates growth of 1% to 4% for luxury retail in 2021. Customer Insights RetailThough considered a niche category by some, luxury goods—including high-end fashions, accessories, footwear, and beauty products—are a hot commodity. MORE
A simple Google search for the phrase “retail Armageddon” produces 413,000 results. Here are just a few of the search findings from this year: May 5 th, Retail Armageddon: More bankruptcies in four months than all of 2016. June 3rd, It’s a retail Armageddon as over 1,000 stores close in one single week. October 20th, Stores Struggle to Find Workers Amid Retail ‘Armageddon’. Yes, Virginia, there is retail in America, and it is not on the verge of collapse. MORE
Here are three elements for luxury retail brands’ to consider when closing the gap and delivering that premium level customer journey ! Element #2: Don’t Choose Online Retail Over Physical, You Need Both. Black Friday is right around the corner and you know what that means. MORE
Retail Related Topics C3Centricity
OCTOBER 21, 2020
Because retail is in crisis. If retail as we know it is to return to “normal” – and many, including the HBR have already declared this to be near impossible – it is important to understand what is going on in our shoppers’ brains. Retail Store Experiences.
Alida
JULY 12, 2021
Customer Experience RetailWhile you’ve been focusing on driving sales, rising above competitors, and keeping up with market volatility, you’ve missed something significant: A lot of unknown buyers—or potential buyers—have been coming and going on your digital properties.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
IntouchInsight
OCTOBER 7, 2021
As the weather cools down and retailers ramp up for the holidays, let us be the Goose – no, not the Christmas kind – to your Maverick with our latest Changes in Consumer Habits report. Retail Grocery Consumer HabitsFall is finally here!
Centriam Customer Experience Lab
MAY 17, 2018
When it comes to improving customer experience, not all retailers are the same. In their recent article titled “The Great Retail Bifurcation: Why the retail “apocalypse” is really a renaissance” , Deloitte divided retailers into three groups—price-based, balanced offering, and premier—to help explain differences in retail business performance post-recession. Retail Customer Experience
Advertiser: TTEC
Today’s customers want to be met on the channel of their choice with experiences that are both personal and unique. Meeting these needs means delivering relevant experiences through the right technology such as messaging. Discover three ways to improve business outcomes by deploying messaging and AI. This quick read will help you discover strategies that help your brand stand out and go beyond customer expectations.
Uniphore
DECEMBER 13, 2021
Today’s retail customers have higher expectations than ever—particularly when it comes to digital customer experience. Research shows that understanding conversations is critical for retailers undergoing digital transformation.
InMoment XI
NOVEMBER 23, 2021
Here are three elements for luxury retail brands’ to consider when closing the gap and delivering that premium level customer journey ! Element #2: Don’t Choose Online Retail Over Physical, You Need Both. Black Friday is right around the corner and you know what that means.
GetFeedback
AUGUST 26, 2021
Notable trends in consumer preferences that will influence how retailers run their CX programs. Articles
Centriam Customer Experience Lab
DECEMBER 12, 2017
Using conclusions drawn from Centriam’s 2017 Retail Study, we have proposed areas of focus to enhance customer experience for two common NPS objectives. Retail Customer Experience
QuestionPro Audience
JANUARY 6, 2018
Most retailers still don't want to accept bitcoin, but that doesn't mean they want to be left out of the cryptocurrency craze. Bitcoin Mobile payments Online payments Loyalty and rewards Retailers Cryptocurrencies
Advertiser: TTEC
Consumers may want contactless and convenient shopping experiences, but they value immediate, receptive service more. Successful retailers use messaging and chatbots to respond to and interact with customers in real-time to maintain loyalty and trust.
|
Uniphore
DECEMBER 7, 2021
According to Deloitte , retailers can expect sales to increase by 7-9% — a very merry holiday, indeed.?However, Customers may still flock to big online retailers and avoid brick-and-mortar establishments. Logistics mismatch: Some retailers?noted
Steve DiGioia
DECEMBER 16, 2019
Those working in the retail industry may have a different take on the holidays. Here’s how to be a better retail customer during the holidays. Retail Workers. Retail workers are not “ little people ” nor do they hold a lower status than others.
GetFeedback
JUNE 27, 2021
Retail customer experience is critical for your business. Learn how customer expectations are changing and how to measure and improve their experiences. Guides
Centriam Customer Experience Lab
OCTOBER 11, 2018
The shopping habits of millennial's are a perpetual source of anxiety for retailers. The crux of the matter is that many retailers are finding it difficult to connect with mi llennial shoppers. Findings from Centriam’s Retail Study confirm this: millennials are more price sensitive, less likely to repurchase, and 40% more likely to be detractors. Customer Experience Analytics Retail Customer Experience
Advertisement
This large-scale North American survey explores changes in expectations over the last year. You’ll learn what consumers expect, how habits are solidifying, and where to focus to drive the greatest impact.
IntouchInsight
OCTOBER 17, 2018
Here's how cannabis retailers can responsibly sell marijuana There are many nuances with the laws and regulations of the recreational use and sale of cannabis.
InMoment XI
OCTOBER 17, 2017
As a retail brand, there are certain elements your company deems important in order to uphold your brand image to your customers. RetailIt’s imperative that each frontline employee represents the brand according to the standards set for service delivery. But with so many disparate locations, how can you ensure this is happening? Especially in light. View Article.
Alida
MARCH 5, 2021
The firm anticipates growth of 1% to 4% for luxury retail in 2021. Customer Insights RetailThough considered a niche category by some, luxury goods—including high-end fashions, accessories, footwear, and beauty products—are a hot commodity.
Storyminers
MAY 16, 2016
[Originally published on APADMI Apr 20, 2016 – Advice & Guides, Blog as:] Integration of Mobile into Retailers Business Model Roundtable Apadmi have recently produced a whitepaper exploring the integration of mobile into a retailer’s business model and the benefits it can bring. The post Key Retail Influencers Talk Mobile appeared first on Mike Wittenstein.
Advertiser: Delighted
2021 is here! Stay ahead by checking in on your customers to get crucial insight on how you can continue to make their shopping experience comfortable and effortless during COVID-19 and into the new year - no matter where they make their purchase.
C3Centricity
APRIL 29, 2020
Will the future of retail be without physical outlets? Like many CPG companies, they are considering online retailing. I remember participating in heated arguments in the past, between sales teams and retailers, about online stores. So why should retail by any different?
Alida
JUNE 7, 2021
As retailers scramble to effectively serve customers through a variety of channels, the digital commerce experience has become a common denominator. The COVID-19 pandemic has led to dramatic shifts in consumer behavior.
Oracle
AUGUST 14, 2018
In my brief time speaking with her, I was able to see how industries with a high volume of customer interactions, like retail, could greatly benefit from this collaboration between SoftBank and Oracle. Oracle and SoftBank aren’t the only ones exploring how robots can enhance the retail industry. Here are a few other companies who are looking to change the retail game with robots: Kroger : This U.S. The post How Robots Are Changing Retail appeared first on SmarterCX.
Alida
MAY 24, 2018
Retail is far from dead. That’s the key message I heard at the CX Exchange Retail 2018 , an intimate, invite-only conference for business executives in retail. Despite the talk in media about the so-called retail apocalypse , many speakers at the conference reiterated that the industry is alive and well. Gene Lunger, executive vice president of retail operations from Ashley HomeStore, challenged the notion of that retail is in decline.
Advertisement
associates in 550 retail stores with eGain AI reasoning for a 37%. service, kiosks, branch offices, and retail stores. retail stores, to guide customers to problem resolution and. agents and 550 retail stores.
Storyminers
MAY 16, 2016
Integration of Mobile into Retailers Business Model Roundtable. Apadmi have recently produced a whitepaper exploring the integration of mobile into a retailer’s business model and the benefits it can bring. our research has revealed that not all retailers are using each channel to full effect and mobile apps are not up to scratch or consistent with the experience shoppers may have on the retailer’s website or in-store. Clare Rayner, Founder at The Retail Champion.
Michelli Experience
DECEMBER 27, 2017
A simple Google search for the phrase “retail Armageddon” produces 413,000 results. Here are just a few of the search findings from this year: May 5 th, Retail Armageddon: More bankruptcies in four months than all of 2016. June 3rd, It’s a retail Armageddon as over 1,000 stores close in one single week. October 20th, Stores Struggle to Find Workers Amid Retail ‘Armageddon’. Yes, Virginia, there is retail in America, and it is not on the verge of collapse.
ijgolding
AUGUST 30, 2018
When it comes to the world of retail, the advance of technology has changed the landscape more in the last ten years than it had in the previous 4,000! The retail industry is the ‘poster boy/girl’ Industry disruption, from a customer perspective, is a very good thing. Unbeknown to some, ‘the facts’ are available – and I am delighted to share a critically important source of fact, specifically focused on the retail industry, in this article.
InMoment XI
NOVEMBER 12, 2013
RetailLast Saturday, I went to Macy’s to get a watch repaired. The watch was purchased from Macy’s as an anniversary present. It was one of the few times my husband guessed right. Don’t even get me started on the drugstore earrings debacle; we no longer speak of this incident.) I love this watch and I. View Article.
PK Global
JULY 6, 2021
As economies reopen and businesses adapt to a new set of challenges, retail marketers […]. The post The ultimate retail digital experience strategy playbook appeared first on PK.
ServiceDock
MARCH 11, 2020
Customer Service Customer Experience retail Coronavirus CX
GetFeedback
MARCH 1, 2020
In this article, we will explore how AI can improve the customer experience, increase the revenue for your retail company, and why your business needs an app.
SurveyGizmo
DECEMBER 17, 2021
One industry that has been in tremendous flux over the past two years is the grocery or food retailing industry. 210 Analytics provides market research to the food retailing industry, and we use Alchemer to perform our analysis. Getting to the truth by focusing on actual buyers.
IntouchInsight
OCTOBER 10, 2018
Here are three strategies convenience store retailers should use to collect more customer feedback Gathering customer feedback can be a challenge even from your most loyal customers.
Centriam Customer Experience Lab
MAY 17, 2018
When it comes to improving customer experience, not all retailers are the same. In their recent article titled “The Great Retail Bifurcation: Why the retail “apocalypse” is really a renaissance” , Deloitte divided retailers into three groups—price-based, balanced offering, and premier—to help explain differences in retail business performance post-recession. Retail Customer Experience
262 
Let's personalize your content