INDUSTRY INSIGHTS YOUR PEERS ARE READING
The post Retail Innovation Conference appeared first on Optimove. events MORE
To help retailers and brands plan for 2019, Researcher Claudia Tajima and I are interviewing experts within Forrester for our series, “Applying 2019 Predictions To Retail.” Last week, we spoke to Emily Collins about how loyalty trends will affect retailers this year. MORE
The post {Infographic} Retail Armageddon, Chupacabra, and Other Myths appeared first on Joseph Michelli. Save Save. MORE
The post {Infographic} Retail Armageddon, Chupacabra, and Other Myths appeared first on Joseph Michelli. Save Save. MORE
Most retailers still don't want to accept bitcoin, but that doesn't mean they want to be left out of the cryptocurrency craze. Bitcoin Mobile payments Online payments Loyalty and rewards Retailers Cryptocurrencies MORE
Congratulations to Ace Hardware and Dollar Tree for earning the best customer experience scores the retail industry. Of the 49 retailers included in this year’s Ratings, Ace Hardware and Dollar Tree tied for the top spot. The post Temkin Experience Ratings Industry Snapshot: Retail appeared first on Customer Experience Matters®. MORE
Customer voices are loud and clear on web and mobile—if you’re listening What’s the best way to describe the current state of retail customer experience? The setting: Any retailer-customer. CX Best Practices NPS Research & CX Data Retail MORE
” The post The Retail Challenge: Data to Insights appeared first on Optimove. “We had no access to our data. Our agency used to send us a report with no transparency.” ” They now lean on the smart marketing hub Optimove. MORE
When it comes to the world of retail, the advance of technology has changed the landscape more in the last ten years than it had in the previous 4,000! The retail industry is the ‘poster boy/girl’ Industry disruption, from a customer perspective, is a very good thing. MORE
Retail is far from dead. That’s the key message I heard at the CX Exchange Retail 2018 , an intimate, invite-only conference for business executives in retail. Embracing technology is key to survival in retail, according to many speakers, including Sunglasshut’s Zaccheo. MORE
The shopping habits of millennial's are a perpetual source of anxiety for retailers. The crux of the matter is that many retailers are finding it difficult to connect with mi llennial shoppers. Customer Experience Analytics Retail Customer Experience MORE
To help retailers and brands plan for 2019, Claudia Tajima and I are interviewing experts within Forrester for our series, “Applying 2019 Predictions To Retail.” Recently, we spoke to Michele Goetz about how artificial intelligence will affect retailers in 2019. MORE
Tesla’s unorthodox retailing approach of having about 83 factory direct outlets (‘galleries’) in shopping malls and other unconventional locations scattered across the US with. MORE
To help retailers and brands plan for 2019, Researcher Claudia Tajima and I are interviewing experts within Forrester for our series, “Applying 2019 Predictions To Retail.” ” Last week, we spoke to Sam Stern about how employee experience will impact retailers in 2019. MORE
The retail industry is only set to become more competitive. According to Accenture , this is because there is a growing disconnect between what customers need and what retailers are providing. Retailers are still focusing too much attention on their products, pricing and margins. MORE
[Originally published on APADMI Apr 20, 2016 – Advice & Guides, Blog as:] Integration of Mobile into Retailers Business Model Roundtable Apadmi have recently produced a whitepaper exploring the integration of mobile into a retailer’s business model and the benefits it can bring. The post Key Retail Influencers Talk Mobile appeared first on Mike Wittenstein. MORE
As a retail brand, there are certain elements your company deems important in order to uphold your brand image to your customers. RetailIt’s imperative that each frontline employee represents the brand according to the standards set for service delivery. MORE
The post How Loss Prevention Audits Help Retail appeared first on Inside the Customer Experience. Mystery Shopping audits cover audits retail audits MORE
We may be only halfway through October, but it’s not too early to think about the upcoming holidays, and more importantly to many consumers and retailers—holiday shopping. And according to eMarketer, all retail sales, whether online or in-store, will grow by 3.8% MORE
When it comes to improving customer experience, not all retailers are the same. In their recent article titled “The Great Retail Bifurcation: Why the retail “apocalypse” is really a renaissance” , Deloitte divided retailers into three groups—price-based, balanced offering, and premier—to help explain differences in retail business performance post-recession. Retail Customer Experience MORE
Here’s what retailers and brands can expect and should focus on regarding social communities and social media for the rest of 2019. B2C marketing predictions 2019 retail social marketing social media promoted MORE
Here are three strategies convenience store retailers should use to collect more customer feedback Gathering customer feedback can be a challenge even from your most loyal customers. MORE
Six other retailers earned Temkin Experience Ratings below 70%: Sears , Gap , Best Buy , GameStop , Kmart , and Foot Locker. Here are some additional findings: Retail was one of only five industries to improve its ratings between the 2014 and 2015. MORE
Integration of Mobile into Retailers Business Model Roundtable. Apadmi have recently produced a whitepaper exploring the integration of mobile into a retailer’s business model and the benefits it can bring. The importance of integrating mobile into a retailer’s business model. MORE
No one ever said working in retail was easy. Succeeding in retail is tough and these days it’s much more difficult. Customer service remains the key difference of brick-and-mortar retail operations. The call center is no longer a cost center for retailers. MORE
The retail apocalypse may just have to wait. But despite predictions that more than 3,800 stores are expected to close in 2018, the death of retail, much like Mark Twain, may have been reported prematurely. That doesn’t mean it’s suddenly smooth sailing for retailers. MORE
Using conclusions drawn from Centriam’s 2017 Retail Study, we have proposed areas of focus to enhance customer experience for two common NPS objectives. Retail Customer Experience MORE
RetailSavvy brands with strong e-commerce strategies, like REI, Toro, and Lowe’s, understand that delivering a better customer experience (CX) results in greater profitability. If you’re gearing up to take your business to the next level, you’ll need to enhance your CX from the ground up. MORE
How digital will change luxury retail? What are the key online luxury retail trends in the West and Asia Pacific? B2C ecommerce global ecommerce online retail retail social commerceMy colleague Michelle Beeson and I shared our point of views. MORE
A simple Google search for the phrase “retail Armageddon” produces 413,000 results. Here are just a few of the search findings from this year: May 5 th, Retail Armageddon: More bankruptcies in four months than all of 2016. In fact, online retail increased 18.1% MORE
A few years ago, trade publications were plastered with phrases like “the retail apocalypse” and “the end is near for retail.” The reality is, retailers aren’t going anywhere. It’s not enough to sell products; retailers must sell experiences too. Online retailers and brick-and-mortars that embrace developing technology have been able to create customer experiences that keep consumers coming back for more. The State of CX in Retail. MORE
In my brief time speaking with her, I was able to see how industries with a high volume of customer interactions, like retail, could greatly benefit from this collaboration between SoftBank and Oracle. The post How Robots Are Changing Retail appeared first on SmarterCX. MORE
A simple Google search for the phrase “retail Armageddon” produces 413,000 results. Here are just a few of the search findings from this year: May 5 th, Retail Armageddon: More bankruptcies in four months than all of 2016. In fact, online retail increased 18.1% MORE
Here's how cannabis retailers can responsibly sell marijuana There are many nuances with the laws and regulations of the recreational use and sale of cannabis. MORE
Retail Related Topics ijgolding
AUGUST 30, 2018
When it comes to the world of retail, the advance of technology has changed the landscape more in the last ten years than it had in the previous 4,000! The retail industry is the ‘poster boy/girl’ Industry disruption, from a customer perspective, is a very good thing.
MaritzCX
OCTOBER 17, 2017
As a retail brand, there are certain elements your company deems important in order to uphold your brand image to your customers. RetailIt’s imperative that each frontline employee represents the brand according to the standards set for service delivery.
Michelli Experience
DECEMBER 28, 2017
The post {Infographic} Retail Armageddon, Chupacabra, and Other Myths appeared first on Joseph Michelli. Save Save.
Centriam Customer Experience Lab
MAY 17, 2018
When it comes to improving customer experience, not all retailers are the same. In their recent article titled “The Great Retail Bifurcation: Why the retail “apocalypse” is really a renaissance” , Deloitte divided retailers into three groups—price-based, balanced offering, and premier—to help explain differences in retail business performance post-recession. Retail Customer Experience
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associates in 550 retail stores with eGain AI reasoning for a 37%. service, kiosks, branch offices, and retail stores. retail stores, to guide customers to problem resolution and. agents and 550 retail stores.
Michelli Experience
DECEMBER 28, 2017
The post {Infographic} Retail Armageddon, Chupacabra, and Other Myths appeared first on Joseph Michelli. Save Save.
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IntouchInsight
OCTOBER 17, 2018
Here's how cannabis retailers can responsibly sell marijuana There are many nuances with the laws and regulations of the recreational use and sale of cannabis.
Vision Critical
MAY 24, 2018
Retail is far from dead. That’s the key message I heard at the CX Exchange Retail 2018 , an intimate, invite-only conference for business executives in retail. Embracing technology is key to survival in retail, according to many speakers, including Sunglasshut’s Zaccheo.
Centriam Customer Experience Lab
OCTOBER 11, 2018
The shopping habits of millennial's are a perpetual source of anxiety for retailers. The crux of the matter is that many retailers are finding it difficult to connect with mi llennial shoppers. Customer Experience Analytics Retail Customer Experience
QuestionPro Audience
JANUARY 6, 2018
Most retailers still don't want to accept bitcoin, but that doesn't mean they want to be left out of the cryptocurrency craze. Bitcoin Mobile payments Online payments Loyalty and rewards Retailers Cryptocurrencies
Smarter CX
AUGUST 14, 2018
In my brief time speaking with her, I was able to see how industries with a high volume of customer interactions, like retail, could greatly benefit from this collaboration between SoftBank and Oracle. The post How Robots Are Changing Retail appeared first on SmarterCX.
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MaritzCX
NOVEMBER 12, 2013
RetailLast Saturday, I went to Macy’s to get a watch repaired. The watch was purchased from Macy’s as an anniversary present. It was one of the few times my husband guessed right. Don’t even get me started on the drugstore earrings debacle; we no longer speak of this incident.)
IntouchInsight
OCTOBER 10, 2018
Here are three strategies convenience store retailers should use to collect more customer feedback Gathering customer feedback can be a challenge even from your most loyal customers.
MaritzCX
AUGUST 19, 2015
Tesla’s unorthodox retailing approach of having about 83 factory direct outlets (‘galleries’) in shopping malls and other unconventional locations scattered across the US with.
Michelli Experience
DECEMBER 27, 2017
A simple Google search for the phrase “retail Armageddon” produces 413,000 results. Here are just a few of the search findings from this year: May 5 th, Retail Armageddon: More bankruptcies in four months than all of 2016. In fact, online retail increased 18.1%
Centriam Customer Experience Lab
DECEMBER 12, 2017
Using conclusions drawn from Centriam’s 2017 Retail Study, we have proposed areas of focus to enhance customer experience for two common NPS objectives. Retail Customer Experience
Experience Matters
MARCH 16, 2015
Six other retailers earned Temkin Experience Ratings below 70%: Sears , Gap , Best Buy , GameStop , Kmart , and Foot Locker. Here are some additional findings: Retail was one of only five industries to improve its ratings between the 2014 and 2015.
Forrester's Customer Insights
JUNE 4, 2019
To help retailers and brands plan for 2019, Researcher Claudia Tajima and I are interviewing experts within Forrester for our series, “Applying 2019 Predictions To Retail.” Last week, we spoke to Emily Collins about how loyalty trends will affect retailers this year.
MaritzCX
JANUARY 13, 2016
RetailSavvy brands with strong e-commerce strategies, like REI, Toro, and Lowe’s, understand that delivering a better customer experience (CX) results in greater profitability. If you’re gearing up to take your business to the next level, you’ll need to enhance your CX from the ground up.
Forrester's Customer Insights
MAY 23, 2019
To help retailers and brands plan for 2019, Researcher Claudia Tajima and I are interviewing experts within Forrester for our series, “Applying 2019 Predictions To Retail.” ” Last week, we spoke to Sam Stern about how employee experience will impact retailers in 2019.
ForeSee
FEBRUARY 20, 2019
Customer voices are loud and clear on web and mobile—if you’re listening What’s the best way to describe the current state of retail customer experience? The setting: Any retailer-customer. CX Best Practices NPS Research & CX Data Retail
Vision Critical
SEPTEMBER 6, 2018
The retail apocalypse may just have to wait. But despite predictions that more than 3,800 stores are expected to close in 2018, the death of retail, much like Mark Twain, may have been reported prematurely. That doesn’t mean it’s suddenly smooth sailing for retailers.
Storyminers
MAY 16, 2016
Integration of Mobile into Retailers Business Model Roundtable. Apadmi have recently produced a whitepaper exploring the integration of mobile into a retailer’s business model and the benefits it can bring. The importance of integrating mobile into a retailer’s business model.
Forrester's Customer Insights
JUNE 10, 2019
Here’s what retailers and brands can expect and should focus on regarding social communities and social media for the rest of 2019. B2C marketing predictions 2019 retail social marketing social media promoted
Optimove
APRIL 27, 2019
The post Paris Retail Week appeared first on Optimove. events
GetFeedback
SEPTEMBER 27, 2018
A few years ago, trade publications were plastered with phrases like “the retail apocalypse” and “the end is near for retail.” The reality is, retailers aren’t going anywhere. It’s not enough to sell products; retailers must sell experiences too. Online retailers and brick-and-mortars that embrace developing technology have been able to create customer experiences that keep consumers coming back for more. The State of CX in Retail.
Optimove
APRIL 7, 2019
The post Retail Innovation Conference appeared first on Optimove. events
Ann Michaels and Associates
MAY 28, 2019
The post How Loss Prevention Audits Help Retail appeared first on Inside the Customer Experience. Mystery Shopping audits cover audits retail audits
Forrester's Customer Insights
MAY 7, 2019
How digital will change luxury retail? What are the key online luxury retail trends in the West and Asia Pacific? B2C ecommerce global ecommerce online retail retail social commerceMy colleague Michelle Beeson and I shared our point of views.
QuestionPro Audience
OCTOBER 24, 2018
We may be only halfway through October, but it’s not too early to think about the upcoming holidays, and more importantly to many consumers and retailers—holiday shopping. And according to eMarketer, all retail sales, whether online or in-store, will grow by 3.8%
Vision Critical
DECEMBER 7, 2018
The retail industry is only set to become more competitive. According to Accenture , this is because there is a growing disconnect between what customers need and what retailers are providing. Retailers are still focusing too much attention on their products, pricing and margins.
Calabrio
JULY 18, 2017
No one ever said working in retail was easy. Succeeding in retail is tough and these days it’s much more difficult. Customer service remains the key difference of brick-and-mortar retail operations. The call center is no longer a cost center for retailers.
Optimove
JUNE 15, 2019
” The post The Retail Challenge: Data to Insights appeared first on Optimove. “We had no access to our data. Our agency used to send us a report with no transparency.” ” They now lean on the smart marketing hub Optimove.
Storyminers
MAY 16, 2016
[Originally published on APADMI Apr 20, 2016 – Advice & Guides, Blog as:] Integration of Mobile into Retailers Business Model Roundtable Apadmi have recently produced a whitepaper exploring the integration of mobile into a retailer’s business model and the benefits it can bring. The post Key Retail Influencers Talk Mobile appeared first on Mike Wittenstein.
Experience Matters
APRIL 9, 2018
Congratulations to Ace Hardware and Dollar Tree for earning the best customer experience scores the retail industry. Of the 49 retailers included in this year’s Ratings, Ace Hardware and Dollar Tree tied for the top spot. The post Temkin Experience Ratings Industry Snapshot: Retail appeared first on Customer Experience Matters®.
Forrester's Customer Insights
MAY 29, 2019
To help retailers and brands plan for 2019, Claudia Tajima and I are interviewing experts within Forrester for our series, “Applying 2019 Predictions To Retail.” Recently, we spoke to Michele Goetz about how artificial intelligence will affect retailers in 2019.
MaritzCX
JUNE 26, 2015
Retail“When you have a good hammer, everything looks like a nail.¹” ” We tend to see our world through the lens of our favorite tools.
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