3 Necessities for Seamless, Stand-Out Retail Experiences

InMoment XI

It is no secret that today’s retailers are faced with unique challenges. The rapidly-changing, ever-evolving retail landscape continues to present questions, roadblocks, and pain points that retailers need to address.

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5 Ways Retail Banks Can Leverage Customer Data Effectively

InMoment XI

For retail banks, and most organizations, collecting data is only half the battle in the world of customer experience. With so many ways to use customer data, we have picked 5 strategies for retail banks looking to leverage customer data.


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Shopping for Experiences, Not Products: A Primer on Retail Customer Experience in the Experience Economy

InMoment XI

Retail brands’ primary objective used to be providing a great product , but as competition heats up and consumer expectations grow more complex, retailers need to find new, bolder ways to stand out from the crowd. What Makes for a Great Retail Customer Experience Journey?

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By 2027, US Online Retail Spending Will Reach $1.6 Trillion

Forrester Digital Transformation

Forrester’s 2022 Online Retail Forecast, US, provides insights about US total retail sales, online retail sales, and the online retail penetration forecast for 30 product categories for the next five years. Age of the Customer Retail Retail Trends

Industry Shake-Up: 2023 Commerce Trends To Rock Your World

Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree

Join this exclusive conversation with our expert panelists and learn how you can thrive as an e-commerce retailer - even when faced with adverse market challenges. Don't miss out; register today!

How Understanding Shoppers Can Save Retail


Because retail is in crisis. If retail as we know it is to return to “normal” – and many, including the HBR have already declared this to be near impossible – it is important to understand what is going on in our shoppers’ brains. Retail Store Experiences.

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Design Do’s and Don’ts for Retailers This Holiday Season

Forrester Digital Transformation

Retailers can improve their websites and boost customer experience this holiday season by applying these tips. Age of the Customer Customer Experience Strategy digital business holiday Retail Trends

Consumer Habits: What Retailers Need to Know for the Holidays


As the weather cools down and retailers ramp up for the holidays, let us be the Goose – no, not the Christmas kind – to your Maverick with our latest Changes in Consumer Habits report. Retail Grocery Consumer HabitsFall is finally here!

Is Inflation Driving US Retail Sales Growth?

Forrester Digital Transformation

As retail industry analysts, the key question for us is whether inflation is already driving US retail sales growth – or is the retail sales growth still volume-driven? Age of the Customer digital business government Retail Trends

Tailoring Retail Customer Experience Programs

Centriam Customer Experience Lab

When it comes to improving customer experience, not all retailers are the same. In their recent article titled “The Great Retail Bifurcation: Why the retail “apocalypse” is really a renaissance” , Deloitte divided retailers into three groups—price-based, balanced offering, and premier—to help explain differences in retail business performance post-recession. Retail Customer Experience

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Top 3 Ways to Conquer Virtual Retail Woes With Messaging

Today’s customers want to be met on the channel of their choice with experiences that are both personal and unique. Meeting these needs means delivering relevant experiences through the right technology such as messaging. Discover three ways to improve business outcomes by deploying messaging and AI. This quick read will help you discover strategies that help your brand stand out and go beyond customer expectations.

5 Simple Steps Retailers Can Take to Build Stronger Relationships with Customers

InMoment XI

As customers seem to shop solely based on the best deal, it can be difficult to build customer loyalty in retail, which leaves many brands wondering if customer loyalty is even worth the effort. A loyal customer is valuable to retailers in a multitude of ways.

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The Top 3 “Blended Experiences” Retail Consumers & Employees Expect This Year

InMoment XI

In 2022, modern retailers will face many challenges as the industry continues to recover from the global pandemic. During the unpredictable lockdown, retail brands were forced to transform their in-person experiences to digital ones.

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2022 consumer holiday retail shopping survey


The post 2022 consumer holiday retail shopping survey appeared first on Optimove. library

Predictions 2023: Bold Shifts In Retail Models Will Be The Salve For Uncertain Times

Forrester Digital Transformation

In 2023, retail models will need to adapt to tap into new sources of profitability, which will become more critical amid economic headwinds. Age of the Customer Computer Vision natural language processing (NLP) predictions Retail Trends store of the future

Why the Future Success of Retail Lies in Customer Experience

Retail’s post-pandemic future: Are you prepared? Download this article by Harvard Business Review (brought to you by GetFeedback) to find out why the future success of retailers will ultimately depend on creating a cohesive customer experience, both online and in stores.

Is the Future of Retail, Physical or Virtual?


Denyse Drummond-Dunn · Is the future of retail in the stars? Will the future of retail be without physical outlets? Like many CPG companies, they were considering online retailing. So are retail outlets really essential for every category? The future of retail.

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What’s Next For The Booming Retail Media Market

Forrester Digital Transformation

Welcome to the retail media boom. In the past 18 months, dozens of major retailers launched their own retail media networks while established players planned for expansion, self-service marketplaces, and in-house capabilities.

Tailor Your Retail Strategy to Your Customer Experience Goals

Centriam Customer Experience Lab

Using conclusions drawn from Centriam’s 2017 Retail Study, we have proposed areas of focus to enhance customer experience for two common NPS objectives. Retail Customer Experience

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6 retailer twists on bitcoin

QuestionPro Audience

Most retailers still don't want to accept bitcoin, but that doesn't mean they want to be left out of the cryptocurrency craze. Bitcoin Mobile payments Online payments Loyalty and rewards Retailers Cryptocurrencies

Retail 190

Why Virtual Retailers Must Master Messaging Right Now

Consumers may want contactless and convenient shopping experiences, but they value immediate, receptive service more. Successful retailers use messaging and chatbots to respond to and interact with customers in real-time to maintain loyalty and trust.

Retail Consumer Trends and Real-Time Feedback: Monitoring How Price Hikes Impact Market Sentiment


According to Deloitte’s Global State of the Consumer Tracker survey, 77% of retail consumers are concerned by the increasing prices of everyday products. Companies in the retail space have traditionally leveraged indicators like customer sentiment to better understand their target audiences.

Luxury Retail: Three Elements to Closing the Physical and Digital Experience Gap

InMoment XI

Here are three elements for luxury retail brands’ to consider when closing the gap and delivering that premium level customer journey ! Element #2: Don’t Choose Online Retail Over Physical, You Need Both. Black Friday is right around the corner and you know what that means.

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4 ways to create the perfect retail experience


Notable trends in consumer preferences that will influence how retailers run their CX programs. Articles

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How to use augmented reality in sales for the retail industry

ViiBE Blog

With that in mind, AR is thus the perfect solution if your organization aims to face the current challenge within retail – to resolve issues quickly and resolutely while providing a smooth and stress-free experience for customers. How is augmented reality used in retail?

Changes in Consumer Habits: Looking Back Over the Last 12 Months of Retail

This large-scale North American survey explores changes in expectations over the last year. You’ll learn what consumers expect, how habits are solidifying, and where to focus to drive the greatest impact.

How to Be a Better Retail Customer During the Holidays

Steve DiGioia

Those working in the retail industry may have a different take on the holidays. Here’s how to be a better retail customer during the holidays. Retail Workers. Retail workers are not “ little people ” nor do they hold a lower status than others.

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The New Retail Customer Experience: How Humans + Machines Optimize the Conversation and Outcomes


Today’s retail customers have higher expectations than ever—particularly when it comes to digital customer experience. Research shows that understanding conversations is critical for retailers undergoing digital transformation.

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Five Findings from Forrester’s Digital Experience Review of Retail Mobile Sites

Forrester Digital Transformation

More than half of US online adults use smartphones to research and purchase products and services, making retail mobile websites an integral part of the shopping journey. customer experience Retail Retail Trends user experience (UX

Retailers In A Tough Spot After Major Sales Events Announcements

Forrester Digital Transformation

Wise retailers will be highly detail-oriented in their holiday strategies, especially given the macro-level conditions across many global markets. B2C Marketing digital business holiday Retail Trends

Free eBook: 3 Must-Embrace Customer Experience Retail Trends for 2021

2021 is here! Stay ahead by checking in on your customers to get crucial insight on how you can continue to make their shopping experience comfortable and effortless during COVID-19 and into the new year - no matter where they make their purchase.

How business leaders in retail plan to improve CX


Retail is far from dead. That’s the key message I heard at the CX Exchange Retail 2018 , an intimate, invite-only conference for business executives in retail. Despite the talk in media about the so-called retail apocalypse , many speakers at the conference reiterated that the industry is alive and well. Gene Lunger, executive vice president of retail operations from Ashley HomeStore, challenged the notion of that retail is in decline.

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Hyper Personalization in Retail – I Want it that Way

SAP Customer Experience

Retail Customer Experience Personalized Recommendation SAP Commerce Cloud SAP Customer Data Platform SAP Emarsys Loyalty SAP Point-of-SaleI still love that Backstreet Boys song. Know every lyric. In fact, my 12-year-old daughter can also recite it to me word for word.

US Digital-Influenced Retail Sales Will Top $3.8 Trillion In 2027

Forrester Digital Transformation

Forrester forecasts US digital-influenced retail sales to grow from $2.7 Age of the Customer B2C Marketing digital business Retail Retail Trendstrillion in 2022 to $3.8 trillion in 2027.

Retail In 2022 — Highlights From The US CX Index

Forrester Digital Transformation

Results from the US CX Index 2022 show that some retailers were able to strengthen their base of devoted (and highly profitable) customers. Age of the Customer customer experience index (CX Index) customer loyalty digital business digital maturity Retail retail loyalty promoted

How Orvis Converted 58% of Returns into Exchanges with CX Insights

Learn how Orvis leveraged CX Insights to reduce call handle time, deflect inquiries away from their contact center, convert more returns to exchanges, and improve the customer experience — all without adding additional support agents.

Predictions 2022: Retailers Will Compete On “Pre-Loved,” Returns — And New Partners

Forrester Digital Transformation

The biggest retail trends of 2022 will involving tapping into the circular economy and using returns to retain customers. Age of the Customer Brand and Communications commerce direct-to-consumer (DTC) predictions retail loyalty Retail Trends Sustainability promoted