INDUSTRY INSIGHTS YOUR PEERS ARE READING
This is especially true in apparel retail, where longtime rivals Nike and Adidas have both recently invested heavily in digital transformation and innovation to stay at the top of their game. Nike: Making apparel retail personal. Great minds think alike—even fierce competitors. MORE
Develop Retail Partnerships. As the vendor, it’s important to develop measurable objectives with the retailer and go after them together. Curt explains that retailers want to talk categories or departments, not brands. MORE
Enter: The kings of customer-centric service, interaction and engagement—retail brands. By following examples set by successful retail brands, health care providers can devise new ways to better engage current patient populations and expand their reach to new demographics. MORE
To help retailers and brands plan for 2019, Researcher Claudia Tajima and I are interviewing experts within Forrester for our series, “Applying 2019 Predictions To Retail.” Last week, we spoke to Emily Collins about how loyalty trends will affect retailers this year. MORE
The post {Infographic} Retail Armageddon, Chupacabra, and Other Myths appeared first on Joseph Michelli. Save Save. MORE
The post {Infographic} Retail Armageddon, Chupacabra, and Other Myths appeared first on Joseph Michelli. Save Save. MORE
Most retailers still don't want to accept bitcoin, but that doesn't mean they want to be left out of the cryptocurrency craze. Bitcoin Mobile payments Online payments Loyalty and rewards Retailers Cryptocurrencies MORE
Customer voices are loud and clear on web and mobile—if you’re listening What’s the best way to describe the current state of retail customer experience? The setting: Any retailer-customer. CX Best Practices NPS Research & CX Data Retail MORE
US Treasury Secretary Steve Mnuchin followed up in a CNBC interview loudly endorsing the antitrust scrutiny: he said that Amazon has not only “destroyed the retail industry in the US” but that it has also hurt competition. Last week, the DOJ announced an antitrust investigation of Big Tech. MORE
When it comes to the world of retail, the advance of technology has changed the landscape more in the last ten years than it had in the previous 4,000! The retail industry is the ‘poster boy/girl’ Industry disruption, from a customer perspective, is a very good thing. MORE
Retail is far from dead. That’s the key message I heard at the CX Exchange Retail 2018 , an intimate, invite-only conference for business executives in retail. Embracing technology is key to survival in retail, according to many speakers, including Sunglasshut’s Zaccheo. MORE
The shopping habits of millennial's are a perpetual source of anxiety for retailers. The crux of the matter is that many retailers are finding it difficult to connect with mi llennial shoppers. Customer Experience Analytics Retail Customer Experience MORE
A multinational discount shoe retailer files for bankruptcy protection. A major department store chain, once the biggest name in retail, admits that its future is now in doubt. These examples are just a sampling of the stunning headlines coming out of the retail sector. MORE
Tesla’s unorthodox retailing approach of having about 83 factory direct outlets (‘galleries’) in shopping malls and other unconventional locations scattered across the US with. MORE
Retail is changing so fast that retail futurist Doug Stephens recently made this bold prediction : “Within five short years, the current user experience of online marketplaces like Amazon, eBay and Alibaba will begin to look as archaic as a Sears & Roebuck catalog.” MORE
This week we feature an article by Patrick Thuot who shares an infographic about how customer service can help the retail industry. With the proliferation of the Internet and the ubiquity of smartphones, tablets, and laptops, the whole retail industry has experienced huge disruption. MORE
The retail industry is only set to become more competitive. According to Accenture , this is because there is a growing disconnect between what customers need and what retailers are providing. Retailers are still focusing too much attention on their products, pricing and margins. MORE
When it comes to improving customer experience, not all retailers are the same. In their recent article titled “The Great Retail Bifurcation: Why the retail “apocalypse” is really a renaissance” , Deloitte divided retailers into three groups—price-based, balanced offering, and premier—to help explain differences in retail business performance post-recession. Retail Customer Experience MORE
As a retail brand, there are certain elements your company deems important in order to uphold your brand image to your customers. RetailIt’s imperative that each frontline employee represents the brand according to the standards set for service delivery. MORE
Brick-and-mortar is making a comeback , but many retailers struggle to drive sales. In these precarious times, both established and new retail players need to focus on customer needs. That stunning stat demonstrates why brick-and-mortar retailers need to pursue an omnichannel strategy. MORE
When it comes to improving customer experience, not all retailers are the same. In their recent article titled “The Great Retail Bifurcation: Why the retail “apocalypse” is really a renaissance” , Deloitte divided retailers into three groups—price-based, balanced offering, and premier—to help explain differences in retail business performance post-recession. Retail Customer Experience MORE
Six other retailers earned Temkin Experience Ratings below 70%: Sears , Gap , Best Buy , GameStop , Kmart , and Foot Locker. Here are some additional findings: Retail was one of only five industries to improve its ratings between the 2014 and 2015. MORE
Here are three strategies convenience store retailers should use to collect more customer feedback Gathering customer feedback can be a challenge even from your most loyal customers. MORE
Integration of Mobile into Retailers Business Model Roundtable. Apadmi have recently produced a whitepaper exploring the integration of mobile into a retailer’s business model and the benefits it can bring. The importance of integrating mobile into a retailer’s business model. MORE
The retail apocalypse may just have to wait. But despite predictions that more than 3,800 stores are expected to close in 2018, the death of retail, much like Mark Twain, may have been reported prematurely. That doesn’t mean it’s suddenly smooth sailing for retailers. MORE
Many retailers are finding it difficult to connect with mi llennial shoppers. Findings from Centriam’s 2017 Retail Study confirm this: millennials are more price sensitive, less likely to repurchase, and 40% more likely to be detractors. Retail Customer ExperienceEven when able to sell to them, they are often unable to sustain the relationship. MORE
Using conclusions drawn from Centriam’s 2017 Retail Study, we have proposed areas of focus to enhance customer experience for two common NPS objectives. Retail Customer Experience MORE
More than 8,300 retail stores are expected to close all over North America in the next 12 months. And yet, according to Doug Stephens , founder of the consultancy Retail Prophet, brick-and-mortar stores still have an important role in business today. Retail is transforming. MORE
RetailSavvy brands with strong e-commerce strategies, like REI, Toro, and Lowe’s, understand that delivering a better customer experience (CX) results in greater profitability. If you’re gearing up to take your business to the next level, you’ll need to enhance your CX from the ground up. MORE
A simple Google search for the phrase “retail Armageddon” produces 413,000 results. Here are just a few of the search findings from this year: May 5 th, Retail Armageddon: More bankruptcies in four months than all of 2016. In fact, online retail increased 18.1% MORE
A few years ago, trade publications were plastered with phrases like “the retail apocalypse” and “the end is near for retail.” The reality is, retailers aren’t going anywhere. It’s not enough to sell products; retailers must sell experiences too. Online retailers and brick-and-mortars that embrace developing technology have been able to create customer experiences that keep consumers coming back for more. The State of CX in Retail. MORE
Aware of the increasing competition and decreasing margins, some activewear retailers are looking for new ways to stand out. These retailers are embracing more immersive strategies, bringing unconventional experiences into physical retail. The rise of experiential retailing. MORE
Retail has hit a rough patch. It found most firms in digital and traditional retail around the world only earned the research firm’s Customer Experience Index (CX Index) score in the “OK” range. As his analysis of the Whole Foods acquisition shows, Stephens has deep expertise in retail. MORE
Low Operating Standards Causes High Retail Defection. ServiceChannel’s May 2019 report on the state of Brick and Mortar retail is a damning tale of incompetence and lost opportunity leading to high retail defection. Conclusions and Action for Retailers. Blog Retail MORE
In my brief time speaking with her, I was able to see how industries with a high volume of customer interactions, like retail, could greatly benefit from this collaboration between SoftBank and Oracle. The post How Robots Are Changing Retail appeared first on SmarterCX. MORE
A simple Google search for the phrase “retail Armageddon” produces 413,000 results. Here are just a few of the search findings from this year: May 5 th, Retail Armageddon: More bankruptcies in four months than all of 2016. In fact, online retail increased 18.1% MORE
Here's how cannabis retailers can responsibly sell marijuana There are many nuances with the laws and regulations of the recreational use and sale of cannabis. MORE
The post Rethinking the retail experience through text analytics appeared first on Keatext. Customer Experience MORE
5G will speed up the transformation of the retail sector by delivering technology building blocks for frictionless end-to-end experiences. age of the customer retail 5G infrastructure networking Telecommunications MORE
Retail Related Topics Centriam Customer Experience Lab
MAY 17, 2018
When it comes to improving customer experience, not all retailers are the same. In their recent article titled “The Great Retail Bifurcation: Why the retail “apocalypse” is really a renaissance” , Deloitte divided retailers into three groups—price-based, balanced offering, and premier—to help explain differences in retail business performance post-recession. Retail Customer Experience
Vision Critical
MAY 24, 2018
Retail is far from dead. That’s the key message I heard at the CX Exchange Retail 2018 , an intimate, invite-only conference for business executives in retail. Embracing technology is key to survival in retail, according to many speakers, including Sunglasshut’s Zaccheo.
Centriam Customer Experience Lab
OCTOBER 11, 2018
The shopping habits of millennial's are a perpetual source of anxiety for retailers. The crux of the matter is that many retailers are finding it difficult to connect with mi llennial shoppers. Customer Experience Analytics Retail Customer Experience
Vision Critical
SEPTEMBER 6, 2018
The retail apocalypse may just have to wait. But despite predictions that more than 3,800 stores are expected to close in 2018, the death of retail, much like Mark Twain, may have been reported prematurely. That doesn’t mean it’s suddenly smooth sailing for retailers.
Advertisement
associates in 550 retail stores with eGain AI reasoning for a 37%. service, kiosks, branch offices, and retail stores. retail stores, to guide customers to problem resolution and. agents and 550 retail stores.
Centriam Customer Experience Lab
DECEMBER 12, 2017
Using conclusions drawn from Centriam’s 2017 Retail Study, we have proposed areas of focus to enhance customer experience for two common NPS objectives. Retail Customer Experience
|
Michelli Experience
DECEMBER 28, 2017
The post {Infographic} Retail Armageddon, Chupacabra, and Other Myths appeared first on Joseph Michelli. Save Save.
ijgolding
AUGUST 30, 2018
When it comes to the world of retail, the advance of technology has changed the landscape more in the last ten years than it had in the previous 4,000! The retail industry is the ‘poster boy/girl’ Industry disruption, from a customer perspective, is a very good thing.
Michelli Experience
DECEMBER 28, 2017
The post {Infographic} Retail Armageddon, Chupacabra, and Other Myths appeared first on Joseph Michelli. Save Save.
Michelli Experience
DECEMBER 27, 2017
A simple Google search for the phrase “retail Armageddon” produces 413,000 results. Here are just a few of the search findings from this year: May 5 th, Retail Armageddon: More bankruptcies in four months than all of 2016. In fact, online retail increased 18.1%
Customer Bliss
OCTOBER 18, 2019
Develop Retail Partnerships. As the vendor, it’s important to develop measurable objectives with the retailer and go after them together. Curt explains that retailers want to talk categories or departments, not brands.
|
QuestionPro Audience
JANUARY 6, 2018
Most retailers still don't want to accept bitcoin, but that doesn't mean they want to be left out of the cryptocurrency craze. Bitcoin Mobile payments Online payments Loyalty and rewards Retailers Cryptocurrencies
MaritzCX
NOVEMBER 12, 2013
RetailLast Saturday, I went to Macy’s to get a watch repaired. The watch was purchased from Macy’s as an anniversary present. It was one of the few times my husband guessed right. Don’t even get me started on the drugstore earrings debacle; we no longer speak of this incident.)
IntouchInsight
OCTOBER 17, 2018
Here's how cannabis retailers can responsibly sell marijuana There are many nuances with the laws and regulations of the recreational use and sale of cannabis.
Vision Critical
MAY 19, 2017
Retail is changing so fast that retail futurist Doug Stephens recently made this bold prediction : “Within five short years, the current user experience of online marketplaces like Amazon, eBay and Alibaba will begin to look as archaic as a Sears & Roebuck catalog.”
MaritzCX
AUGUST 19, 2015
Tesla’s unorthodox retailing approach of having about 83 factory direct outlets (‘galleries’) in shopping malls and other unconventional locations scattered across the US with.
Vision Critical
APRIL 4, 2017
Brick-and-mortar is making a comeback , but many retailers struggle to drive sales. In these precarious times, both established and new retail players need to focus on customer needs. That stunning stat demonstrates why brick-and-mortar retailers need to pursue an omnichannel strategy.
Smarter CX
AUGUST 14, 2018
In my brief time speaking with her, I was able to see how industries with a high volume of customer interactions, like retail, could greatly benefit from this collaboration between SoftBank and Oracle. The post How Robots Are Changing Retail appeared first on SmarterCX.
Vision Critical
DECEMBER 7, 2018
The retail industry is only set to become more competitive. According to Accenture , this is because there is a growing disconnect between what customers need and what retailers are providing. Retailers are still focusing too much attention on their products, pricing and margins.
Michelli Experience
DECEMBER 27, 2017
A simple Google search for the phrase “retail Armageddon” produces 413,000 results. Here are just a few of the search findings from this year: May 5 th, Retail Armageddon: More bankruptcies in four months than all of 2016. In fact, online retail increased 18.1%
Experience Matters
MARCH 16, 2015
Six other retailers earned Temkin Experience Ratings below 70%: Sears , Gap , Best Buy , GameStop , Kmart , and Foot Locker. Here are some additional findings: Retail was one of only five industries to improve its ratings between the 2014 and 2015.
IntouchInsight
OCTOBER 10, 2018
Here are three strategies convenience store retailers should use to collect more customer feedback Gathering customer feedback can be a challenge even from your most loyal customers.
Vision Critical
JANUARY 19, 2017
Aware of the increasing competition and decreasing margins, some activewear retailers are looking for new ways to stand out. These retailers are embracing more immersive strategies, bringing unconventional experiences into physical retail. The rise of experiential retailing.
MaritzCX
JANUARY 13, 2016
RetailSavvy brands with strong e-commerce strategies, like REI, Toro, and Lowe’s, understand that delivering a better customer experience (CX) results in greater profitability. If you’re gearing up to take your business to the next level, you’ll need to enhance your CX from the ground up.
Centriam Customer Experience Lab
MAY 17, 2018
When it comes to improving customer experience, not all retailers are the same. In their recent article titled “The Great Retail Bifurcation: Why the retail “apocalypse” is really a renaissance” , Deloitte divided retailers into three groups—price-based, balanced offering, and premier—to help explain differences in retail business performance post-recession. Retail Customer Experience
Storyminers
MAY 16, 2016
Integration of Mobile into Retailers Business Model Roundtable. Apadmi have recently produced a whitepaper exploring the integration of mobile into a retailer’s business model and the benefits it can bring. The importance of integrating mobile into a retailer’s business model.
Vision Critical
APRIL 5, 2017
Enter: The kings of customer-centric service, interaction and engagement—retail brands. By following examples set by successful retail brands, health care providers can devise new ways to better engage current patient populations and expand their reach to new demographics.
Forrester's Customer Insights
NOVEMBER 13, 2019
5G will speed up the transformation of the retail sector by delivering technology building blocks for frictionless end-to-end experiences. age of the customer retail 5G infrastructure networking Telecommunications
Vision Critical
JUNE 6, 2018
This is especially true in apparel retail, where longtime rivals Nike and Adidas have both recently invested heavily in digital transformation and innovation to stay at the top of their game. Nike: Making apparel retail personal. Great minds think alike—even fierce competitors.
Vision Critical
AUGUST 9, 2017
More than 8,300 retail stores are expected to close all over North America in the next 12 months. And yet, according to Doug Stephens , founder of the consultancy Retail Prophet, brick-and-mortar stores still have an important role in business today. Retail is transforming.
Vision Critical
APRIL 19, 2017
A multinational discount shoe retailer files for bankruptcy protection. A major department store chain, once the biggest name in retail, admits that its future is now in doubt. These examples are just a sampling of the stunning headlines coming out of the retail sector.
Forrester's Customer Insights
JULY 29, 2019
US Treasury Secretary Steve Mnuchin followed up in a CNBC interview loudly endorsing the antitrust scrutiny: he said that Amazon has not only “destroyed the retail industry in the US” but that it has also hurt competition. Last week, the DOJ announced an antitrust investigation of Big Tech.
Centriam Customer Experience Lab
DECEMBER 20, 2017
Many retailers are finding it difficult to connect with mi llennial shoppers. Findings from Centriam’s 2017 Retail Study confirm this: millennials are more price sensitive, less likely to repurchase, and 40% more likely to be detractors. Retail Customer ExperienceEven when able to sell to them, they are often unable to sustain the relationship.
ForeSee
FEBRUARY 20, 2019
Customer voices are loud and clear on web and mobile—if you’re listening What’s the best way to describe the current state of retail customer experience? The setting: Any retailer-customer. CX Best Practices NPS Research & CX Data Retail
Keatext
NOVEMBER 4, 2019
The post Rethinking the retail experience through text analytics appeared first on Keatext. Customer Experience
Vision Critical
JULY 13, 2017
Retail has hit a rough patch. It found most firms in digital and traditional retail around the world only earned the research firm’s Customer Experience Index (CX Index) score in the “OK” range. As his analysis of the Whole Foods acquisition shows, Stephens has deep expertise in retail.
ShepHyken
DECEMBER 29, 2017
This week we feature an article by Patrick Thuot who shares an infographic about how customer service can help the retail industry. With the proliferation of the Internet and the ubiquity of smartphones, tablets, and laptops, the whole retail industry has experienced huge disruption.
GetFeedback
SEPTEMBER 27, 2018
A few years ago, trade publications were plastered with phrases like “the retail apocalypse” and “the end is near for retail.” The reality is, retailers aren’t going anywhere. It’s not enough to sell products; retailers must sell experiences too. Online retailers and brick-and-mortars that embrace developing technology have been able to create customer experiences that keep consumers coming back for more. The State of CX in Retail.
Opinionator
SEPTEMBER 7, 2019
Low Operating Standards Causes High Retail Defection. ServiceChannel’s May 2019 report on the state of Brick and Mortar retail is a damning tale of incompetence and lost opportunity leading to high retail defection. Conclusions and Action for Retailers. Blog Retail
Forrester's Customer Insights
JUNE 4, 2019
To help retailers and brands plan for 2019, Researcher Claudia Tajima and I are interviewing experts within Forrester for our series, “Applying 2019 Predictions To Retail.” Last week, we spoke to Emily Collins about how loyalty trends will affect retailers this year.
176 
Let's personalize your content