Retail Related Topics 
InMoment XI
SEPTEMBER 20, 2023
In this blog, we take a look at the findings specific to the retail industry and delve into the secrets of CX leaders and the key net promoter score drivers that propel them to the top of the leaderboard! The Challenge of Our Times It’s no secret that retailers today operate in a challenging environment.
InMoment XI
OCTOBER 26, 2022
It is no secret that today’s retailers are faced with unique challenges. The rapidly-changing, ever-evolving retail landscape continues to present questions, roadblocks, and pain points that retailers need to address. In such a fast-paced environment, how are retail brands expected to succeed?
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InMoment XI
SEPTEMBER 29, 2022
For retail banks, and most organizations, collecting data is only half the battle in the world of customer experience. With so many ways to use customer data, we have picked 5 strategies for retail banks looking to leverage customer data. 5 Strategies for Retail Banks to Get the Most Out of Their Customer Data.
InMoment XI
AUGUST 15, 2022
Retail brands’ primary objective used to be providing a great product , but as competition heats up and consumer expectations grow more complex, retailers need to find new, bolder ways to stand out from the crowd. And that’s why the retail customer experience is more important than ever before.
Speaker: DeAnna McIntosh, Retail Growth Strategist
The past three years have forever changed the retail landscape. So how can we drive innovation and uncover new sources of revenue in this challenging retail environment? Join DeAnna McIntosh, Retail Growth Strategist, for this idea-sparking session on how to reimagine and reinvigorate the retail business model.
InMoment XI
MAY 10, 2022
As customers seem to shop solely based on the best deal, it can be difficult to build customer loyalty in retail, which leaves many brands wondering if customer loyalty is even worth the effort. However challenging it may be for retailers, developing a loyal customer base is essential to maintaining an active, healthy brand.
InMoment XI
NOVEMBER 23, 2021
Here are three elements for luxury retail brands’ to consider when closing the gap and delivering that premium level customer journey ! Element #2: Don’t Choose Online Retail Over Physical, You Need Both. Element #1: Let Customers Speak—and Listen When They Do. Digital experiences aren’t meant to entirely replace physical ones.
Speaker: Jay Black, Senior Account Executive
Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Save your seat today! 📆️ November 1st, 2023 at 9:30am PT, 12:30pm ET, 5:30pm BST
Speaker: Andrew Regan, Managing Partner at BlueSeed Retail Ltd.
Did you know that 70% of new retail technology fails to deliver expected benefits and can often decrease customer value, service, and experience? This exclusive webinar with Andrew Regan will dive into strategies to empower retail associates for success with new technology.
Speaker: Ryan Bryers, SVP of Global Engineering
In a rapidly evolving industry, the shift from traditional on-premise systems to cloud-based solutions has become crucial for retail success. While many businesses still rely on store-level infrastructure, it's time to embrace the unlimited potential of the cloud! Save your seat today!
Speaker: Joe Heather, Deliverect GM (UK&I)
Fast-Moving Consumer Goods (FMCG) and Quick Commerce (Q-commerce) are two vibrant sectors that have undergone significant transformations with the advancements in digital technology. With growing internet penetration and the proliferation of smartphones, consumers' purchasing habits have unsurprisingly evolved.
Advertiser: TTEC
Today’s customers want to be met on the channel of their choice with experiences that are both personal and unique. Meeting these needs means delivering relevant experiences through the right technology such as messaging. Discover three ways to improve business outcomes by deploying messaging and AI to meet these expectations.
Advertiser: TTEC
Successful retailers use messaging and chatbots to respond to and interact with customers in real-time to maintain loyalty and trust. Consumers may want contactless and convenient shopping experiences, but they value immediate, receptive service more.
Advertiser: Delighted
2021 is here! Stay ahead by checking in on your customers to get crucial insight on how you can continue to make their shopping experience comfortable and effortless during COVID-19 and into the new year - no matter where they make their purchase.
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This large-scale North American survey explores changes in expectations over the last year. You’ll learn: What consumers expect. How habits are solidifying. Where to focus to drive the greatest impact. Special features on grocery and convenience stores!
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