How Understanding Shoppers Can Save Retail


Because retail is in crisis. If retail as we know it is to return to “normal” – and many, including the HBR have already declared this to be near impossible – it is important to understand what is going on in our shoppers’ brains. Retail Store Experiences.

Retail 245

How to Embrace Changing Customer Behaviors & Drive Retail Growth


Customer Experience RetailWhile you’ve been focusing on driving sales, rising above competitors, and keeping up with market volatility, you’ve missed something significant: A lot of unknown buyers—or potential buyers—have been coming and going on your digital properties.

Retail 208

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Is Inflation Driving US Retail Sales Growth?

Forrester Digital Transformation

As retail industry analysts, the key question for us is whether inflation is already driving US retail sales growth – or is the retail sales growth still volume-driven? Age of the Customer digital business government Retail Trends

5 Simple Steps Retailers Can Take to Build Stronger Relationships with Customers

InMoment XI

As customers seem to shop solely based on the best deal, it can be difficult to build customer loyalty in retail, which leaves many brands wondering if customer loyalty is even worth the effort. A loyal customer is valuable to retailers in a multitude of ways.

Retail 415

How eCommerce Fits Into Retail's Post-Pandemic Future

Retail’s post-pandemic future: Are you prepared? Download this article by Harvard Business Review (brought to you by GetFeedback) to find out why the future success of retailers will ultimately depend on creating a cohesive customer experience, both online and in stores.

Consumer Habits: What Retailers Need to Know for the Holidays


As the weather cools down and retailers ramp up for the holidays, let us be the Goose – no, not the Christmas kind – to your Maverick with our latest Changes in Consumer Habits report. Retail Grocery Consumer HabitsFall is finally here!

The Top 3 “Blended Experiences” Retail Consumers & Employees Expect This Year

InMoment XI

In 2022, modern retailers will face many challenges as the industry continues to recover from the global pandemic. During the unpredictable lockdown, retail brands were forced to transform their in-person experiences to digital ones.

Retail 260

Tailoring Retail Customer Experience Programs

Centriam Customer Experience Lab

When it comes to improving customer experience, not all retailers are the same. In their recent article titled “The Great Retail Bifurcation: Why the retail “apocalypse” is really a renaissance” , Deloitte divided retailers into three groups—price-based, balanced offering, and premier—to help explain differences in retail business performance post-recession. Retail Customer Experience

Retail 150

Report on how review data is changing the retail industry


The post Report on how review data is changing the retail industry appeared first on Keatext. Guides guide retail Reviews

Is the Future of Retail, Physical or Virtual?


Denyse Drummond-Dunn · Is the future of retail in the stars? Will the future of retail be without physical outlets? Like many CPG companies, they were considering online retailing. So are retail outlets really essential for every category? The future of retail.

Retail 192

Top 3 Ways to Conquer Virtual Retail Woes With Messaging

Today’s customers want to be met on the channel of their choice with experiences that are both personal and unique. Meeting these needs means delivering relevant experiences through the right technology such as messaging. Discover three ways to improve business outcomes by deploying messaging and AI. This quick read will help you discover strategies that help your brand stand out and go beyond customer expectations.

Tailor Your Retail Strategy to Your Customer Experience Goals

Centriam Customer Experience Lab

Using conclusions drawn from Centriam’s 2017 Retail Study, we have proposed areas of focus to enhance customer experience for two common NPS objectives. Retail Customer Experience

Retail 195

4 ways to create the perfect retail experience


Notable trends in consumer preferences that will influence how retailers run their CX programs. Articles

Retail 212

6 retailer twists on bitcoin

QuestionPro Audience

Most retailers still don't want to accept bitcoin, but that doesn't mean they want to be left out of the cryptocurrency craze. Bitcoin Mobile payments Online payments Loyalty and rewards Retailers Cryptocurrencies

Retail 190

The New Retail Customer Experience: How Humans + Machines Optimize the Conversation and Outcomes


Today’s retail customers have higher expectations than ever—particularly when it comes to digital customer experience. Research shows that understanding conversations is critical for retailers undergoing digital transformation.

Retail 218

Why Virtual Retailers Must Master Messaging Right Now

Consumers may want contactless and convenient shopping experiences, but they value immediate, receptive service more. Successful retailers use messaging and chatbots to respond to and interact with customers in real-time to maintain loyalty and trust.

Luxury Retail: Three Elements to Closing the Physical and Digital Experience Gap

InMoment XI

Here are three elements for luxury retail brands’ to consider when closing the gap and delivering that premium level customer journey ! Element #2: Don’t Choose Online Retail Over Physical, You Need Both. Black Friday is right around the corner and you know what that means.

Retail 389

How to use augmented reality in sales for the retail industry

ViiBE Blog

With that in mind, AR is thus the perfect solution if your organization aims to face the current challenge within retail – to resolve issues quickly and resolutely while providing a smooth and stress-free experience for customers. How is augmented reality used in retail?

Everybody is in Retail

SAP Customer Experience

The day on the 26th of January was focused on the market role of “Retailer”. There are different roles, ranging from Generation, Customer Experience cx Business Trends Retail UtilitiesThis is what my colleague Jürgen Kuhmann, a veteran for Customer Experience in the Utilities Industry, said in his opening words at the annual “SAP Utility Week 2022”.

How business leaders in retail plan to improve CX


Retail is far from dead. That’s the key message I heard at the CX Exchange Retail 2018 , an intimate, invite-only conference for business executives in retail. Despite the talk in media about the so-called retail apocalypse , many speakers at the conference reiterated that the industry is alive and well. Gene Lunger, executive vice president of retail operations from Ashley HomeStore, challenged the notion of that retail is in decline.

Retail 159

Changes in Consumer Habits: Looking Back Over the Last 12 Months of Retail

This large-scale North American survey explores changes in expectations over the last year. You’ll learn what consumers expect, how habits are solidifying, and where to focus to drive the greatest impact.

Predictions 2022: Retailers Will Compete On “Pre-Loved,” Returns — And New Partners

Forrester Digital Transformation

The biggest retail trends of 2022 will involving tapping into the circular economy and using returns to retain customers. Age of the Customer Brand and Communications commerce direct-to-consumer (DTC) predictions retail loyalty Retail Trends Sustainability promoted

How to Be a Better Retail Customer During the Holidays

Steve DiGioia

Those working in the retail industry may have a different take on the holidays. Here’s how to be a better retail customer during the holidays. Retail Workers. Retail workers are not “ little people ” nor do they hold a lower status than others.

Retail 196

Guest Post: Understanding Digital Customer Experience in Retail Industry

Shep Hyken

He shares how retailers can understand the digital customer experience in the retail world. Now, the question that arises in this digital dominant world is how retailers can understand the digital customer experience requirements. . Colossal Shift in the Retail Industry.

The comprehensive guide to improving retail customer experience


Retail customer experience is critical for your business. Learn how customer expectations are changing and how to measure and improve their experiences. Guides

Retail 195

Free eBook: 3 Must-Embrace Customer Experience Retail Trends for 2021

2021 is here! Stay ahead by checking in on your customers to get crucial insight on how you can continue to make their shopping experience comfortable and effortless during COVID-19 and into the new year - no matter where they make their purchase.

Earn Millennial Dollars with these CX Tips for Retailers

Centriam Customer Experience Lab

The shopping habits of millennial's are a perpetual source of anxiety for retailers. The crux of the matter is that many retailers are finding it difficult to connect with mi llennial shoppers. Findings from Centriam’s Retail Study confirm this: millennials are more price sensitive, less likely to repurchase, and 40% more likely to be detractors. Customer Experience Analytics Retail Customer Experience

Retail 150

Why the retail apocalypse is really a renaissance, and what your company can do about it


The retail apocalypse may just have to wait. Reports of the industry’s collapse have made business headlines for the past year, with one Business Insider article proclaiming, “The retail apocalypse has descended on America,” while a Bloomberg article claimed retail’s decline is “really just beginning.”. But despite predictions that more than 3,800 stores are expected to close in 2018, the death of retail, much like Mark Twain, may have been reported prematurely.

Retail 208

How Cannabis Retailers Can Responsibly Sell Marijuana


Here's how cannabis retailers can responsibly sell marijuana There are many nuances with the laws and regulations of the recreational use and sale of cannabis.

Retail 172

Overcoming Challenges in Retail with Mystery Shopping

InMoment XI

As a retail brand, there are certain elements your company deems important in order to uphold your brand image to your customers. RetailIt’s imperative that each frontline employee represents the brand according to the standards set for service delivery. But with so many disparate locations, how can you ensure this is happening? Especially in light. View Article.

Retail 200

How Orvis Converted 58% of Returns into Exchanges with CX Insights

Learn how Orvis leveraged CX Insights to reduce call handle time, deflect inquiries away from their contact center, convert more returns to exchanges, and improve the customer experience — all without adding additional support agents.

Key Retail Influencers Talk Mobile


[Originally published on APADMI Apr 20, 2016 – Advice & Guides, Blog as:] Integration of Mobile into Retailers Business Model Roundtable Apadmi have recently produced a whitepaper exploring the integration of mobile into a retailer’s business model and the benefits it can bring. The post Key Retail Influencers Talk Mobile appeared first on Mike Wittenstein.

Retail 100

Key Retail Influencers Talk Mobile


Integration of Mobile into Retailers Business Model Roundtable. Apadmi have recently produced a whitepaper exploring the integration of mobile into a retailer’s business model and the benefits it can bring. our research has revealed that not all retailers are using each channel to full effect and mobile apps are not up to scratch or consistent with the experience shoppers may have on the retailer’s website or in-store. Clare Rayner, Founder at The Retail Champion.

Retail 109

How Retail CX Leaders Solve Problems During the Busy Holidays


According to Deloitte , retailers can expect sales to increase by 7-9% — a very merry holiday, indeed.?However, Customers may still flock to big online retailers and avoid brick-and-mortar establishments. Logistics mismatch: Some retailers?noted

Retail 130

Cryptocurrency: Everything Retailers Need To Know

Forrester Digital Transformation

Let's demystify the crypto basics, examine the pros and cons, and share our take on whether retailers should accept cryptocurrencies. Age of the Customer Blockchain commerce digital business Retail Trends

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

associates in 550 retail stores with eGain AI reasoning for a 37%. service, kiosks, branch offices, and retail stores. retail stores, to guide customers to problem resolution and. agents and 550 retail stores.

Customer Feedback Is No Longer Just a Luxury for High End Retailers


The firm anticipates growth of 1% to 4% for luxury retail in 2021. Customer Insights RetailThough considered a niche category by some, luxury goods—including high-end fashions, accessories, footwear, and beauty products—are a hot commodity.

Retail 130