How Understanding Shoppers Can Save Retail

C3Centricity

Because retail is in crisis. If retail as we know it is to return to “normal” – and many, including the HBR have already declared this to be near impossible – it is important to understand what is going on in our shoppers’ brains. Retail Store Experiences.

Retail 287

How to Embrace Changing Customer Behaviors & Drive Retail Growth

Alida

Customer Experience RetailWhile you’ve been focusing on driving sales, rising above competitors, and keeping up with market volatility, you’ve missed something significant: A lot of unknown buyers—or potential buyers—have been coming and going on your digital properties.

Retail 192
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Is the Future of Retail, Physical or Virtual?

C3Centricity

Denyse Drummond-Dunn · Is the future of retail in the stars? Will the future of retail be without physical outlets? Like many CPG companies, they were considering online retailing. So are retail outlets really essential for every category? The future of retail.

Retail 221

How to Be a Better Retail Customer During the Holidays

Steve DiGioia

Those working in the retail industry may have a different take on the holidays. Here’s how to be a better retail customer during the holidays. Retail Workers. Retail workers are not “ little people ” nor do they hold a lower status than others.

Retail 201

Top 3 Ways to Conquer Virtual Retail Woes With Messaging

Today’s customers want to be met on the channel of their choice with experiences that are both personal and unique. Meeting these needs means delivering relevant experiences through the right technology such as messaging. Discover three ways to improve business outcomes by deploying messaging and AI. This quick read will help you discover strategies that help your brand stand out and go beyond customer expectations.

4 ways to create the perfect retail experience

GetFeedback

Notable trends in consumer preferences that will influence how retailers run their CX programs. Articles

Retail 195

Tailor Your Retail Strategy to Your Customer Experience Goals

Centriam Customer Experience Lab

Using conclusions drawn from Centriam’s 2017 Retail Study, we have proposed areas of focus to enhance customer experience for two common NPS objectives. Retail Customer Experience

Retail 195

6 retailer twists on bitcoin

QuestionPro Audience

Most retailers still don't want to accept bitcoin, but that doesn't mean they want to be left out of the cryptocurrency craze. Bitcoin Mobile payments Online payments Loyalty and rewards Retailers Cryptocurrencies

Retail 190

The comprehensive guide to improving retail customer experience

GetFeedback

Retail customer experience is critical for your business. Learn how customer expectations are changing and how to measure and improve their experiences. Guides

Retail 195

Customer Feedback Is No Longer Just a Luxury for High End Retailers

Alida

The firm anticipates growth of 1% to 4% for luxury retail in 2021. Customer Insights RetailThough considered a niche category by some, luxury goods—including high-end fashions, accessories, footwear, and beauty products—are a hot commodity.

Retail 130

Why Virtual Retailers Must Master Messaging Right Now

Consumers may want contactless and convenient shopping experiences, but they value immediate, receptive service more. Successful retailers use messaging and chatbots to respond to and interact with customers in real-time to maintain loyalty and trust.

The Future of Retail is in the Stars (or is it the Cloud?) Testing

C3Centricity

Will the future of retail be without physical outlets? Like many CPG companies, they are considering online retailing. I remember participating in heated arguments in the past, between sales teams and retailers, about online stores. So why should retail by any different?

Retail 183

How Retailers Can Navigate the Digital Commerce Experience Paradigm

Alida

As retailers scramble to effectively serve customers through a variety of channels, the digital commerce experience has become a common denominator. The COVID-19 pandemic has led to dramatic shifts in consumer behavior.

Retail 130

Earn Millennial Dollars with these CX Tips for Retailers

Centriam Customer Experience Lab

The shopping habits of millennial's are a perpetual source of anxiety for retailers. The crux of the matter is that many retailers are finding it difficult to connect with mi llennial shoppers. Findings from Centriam’s Retail Study confirm this: millennials are more price sensitive, less likely to repurchase, and 40% more likely to be detractors. Customer Experience Analytics Retail Customer Experience

Retail 150

Overcoming Challenges in Retail with Mystery Shopping

MaritzCX

As a retail brand, there are certain elements your company deems important in order to uphold your brand image to your customers. RetailIt’s imperative that each frontline employee represents the brand according to the standards set for service delivery. But with so many disparate locations, how can you ensure this is happening? Especially in light. View Article.

Retail 200

Changes in Consumer Habits: Looking Back Over the Last 12 Months of Retail

This large-scale North American survey explores changes in expectations over the last year. You’ll learn what consumers expect, how habits are solidifying, and where to focus to drive the greatest impact.

Key Retail Influencers Talk Mobile

Storyminers

[Originally published on APADMI Apr 20, 2016 – Advice & Guides, Blog as:] Integration of Mobile into Retailers Business Model Roundtable Apadmi have recently produced a whitepaper exploring the integration of mobile into a retailer’s business model and the benefits it can bring. The post Key Retail Influencers Talk Mobile appeared first on Mike Wittenstein.

Retail 100

The ultimate retail digital experience strategy playbook

PK Global

As economies reopen and businesses adapt to a new set of challenges, retail marketers […]. The post The ultimate retail digital experience strategy playbook appeared first on PK.

Key Retail Influencers Talk Mobile

Storyminers

Integration of Mobile into Retailers Business Model Roundtable. Apadmi have recently produced a whitepaper exploring the integration of mobile into a retailer’s business model and the benefits it can bring. our research has revealed that not all retailers are using each channel to full effect and mobile apps are not up to scratch or consistent with the experience shoppers may have on the retailer’s website or in-store. Clare Rayner, Founder at The Retail Champion.

Retail 105

How Cannabis Retailers Can Responsibly Sell Marijuana

IntouchInsight

Here's how cannabis retailers can responsibly sell marijuana There are many nuances with the laws and regulations of the recreational use and sale of cannabis.

Retail 150

Free eBook: 3 Must-Embrace Customer Experience Retail Trends for 2021

2021 is here! Stay ahead by checking in on your customers to get crucial insight on how you can continue to make their shopping experience comfortable and effortless during COVID-19 and into the new year - no matter where they make their purchase.

Retail Armageddon, Chupacabra, and Other Myths

Michelli Experience

A simple Google search for the phrase “retail Armageddon” produces 413,000 results. Here are just a few of the search findings from this year: May 5 th, Retail Armageddon: More bankruptcies in four months than all of 2016. June 3rd, It’s a retail Armageddon as over 1,000 stores close in one single week. October 20th, Stores Struggle to Find Workers Amid Retail ‘Armageddon’. Yes, Virginia, there is retail in America, and it is not on the verge of collapse.

Retail 125

The current state of Customer Experience in Retail: The ForeSee Experience Index (FXI)

ijgolding

When it comes to the world of retail, the advance of technology has changed the landscape more in the last ten years than it had in the previous 4,000! The retail industry is the ‘poster boy/girl’ Industry disruption, from a customer perspective, is a very good thing. Unbeknown to some, ‘the facts’ are available – and I am delighted to share a critically important source of fact, specifically focused on the retail industry, in this article.

Retail 150

How Retailers Can Prepare for Coronavirus and Maintain Good CX

ServiceDock

Customer Service Customer Experience retail Coronavirus CX

Retail Response Woes

MaritzCX

RetailLast Saturday, I went to Macy’s to get a watch repaired. The watch was purchased from Macy’s as an anniversary present. It was one of the few times my husband guessed right. Don’t even get me started on the drugstore earrings debacle; we no longer speak of this incident.) I love this watch and I. View Article.

Retail 200

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

associates in 550 retail stores with eGain AI reasoning for a 37%. service, kiosks, branch offices, and retail stores. retail stores, to guide customers to problem resolution and. agents and 550 retail stores.

How business leaders in retail plan to improve CX

Alida

Retail is far from dead. That’s the key message I heard at the CX Exchange Retail 2018 , an intimate, invite-only conference for business executives in retail. Despite the talk in media about the so-called retail apocalypse , many speakers at the conference reiterated that the industry is alive and well. Gene Lunger, executive vice president of retail operations from Ashley HomeStore, challenged the notion of that retail is in decline.

Retail 119

How Artificial Intelligence is Helping Retailers Keep Up With Customers

GetFeedback

In this article, we will explore how AI can improve the customer experience, increase the revenue for your retail company, and why your business needs an app.

Retail 212

AM Retail Group

Optimove

The post AM Retail Group appeared first on Optimove. customers

Future Of Retail 2020: Retailers Will Create Bold Employee Experiences

Forrester's Customer Insights

To understand how Forrester’s predictions will unfold in the retail industry in 2020, my colleague Madeline Cyr and I interviewed experts within Forrester for our “Applying 2020 Predictions To Retail” series.

Crisis Averted: Our Favorite Retail Catastrophes that Never Happened

Cyara

We’re traveling less ( 46% of US travelers planned less travel this year) spending less (retail sales are likely to drop 10.5%) and worrying more about our health, future and job security as the pandemic predictions stretch out into 2021.

The Other Way to Deliver Great Service: Tailoring Customer Experience Programs by Retail Segment

Centriam Customer Experience Lab

When it comes to improving customer experience, not all retailers are the same. In their recent article titled “The Great Retail Bifurcation: Why the retail “apocalypse” is really a renaissance” , Deloitte divided retailers into three groups—price-based, balanced offering, and premier—to help explain differences in retail business performance post-recession. Retail Customer Experience

Retail 150

3 Ways Convenience Store Retailers Can Collect More Customer Feedback

IntouchInsight

Here are three strategies convenience store retailers should use to collect more customer feedback Gathering customer feedback can be a challenge even from your most loyal customers.

Retail 182

Join Me At The 17th International Retail Congress in Peru

Kerry Bodine

If you’re going to find yourself in the neighborhood of Lima, Peru, please join me at the 17th International Retail Congress. The post Join Me At The 17th International Retail Congress in Peru appeared first on Bodine & Co. What are you doing on March 17 & 18?

Retail 156

Join Me At The 17th International Retail Congress in Peru

Kerry Bodine

If you’re going to find yourself in the neighborhood of Lima, Peru, please join me at the 17th International Retail Congress. The post Join Me At The 17th International Retail Congress in Peru appeared first on Bodine & Co. What are you doing on March 17 & 18?

Retail 156

Join Me At The 17th International Retail Congress in Peru

Kerry Bodine

If you’re going to find yourself in the neighborhood of Lima, Peru, please join me at the 17th International Retail Congress. The post Join Me At The 17th International Retail Congress in Peru appeared first on Bodine & Co. What are you doing on March 17 & 18?

Retail 156

Tesla: The Future of Automotive Retailing?

MaritzCX

Tesla’s unorthodox retailing approach of having about 83 factory direct outlets (‘galleries’) in shopping malls and other unconventional locations scattered across the US with. Tesla is not only redefining what the automobile is; it is fundamentally disrupting how vehicles are purchased in the United States. And, according to new research by MaritzCX, customers are loving it.