How business leaders in retail plan to improve CX

Vision Critical

Retail is far from dead. That’s the key message I heard at the CX Exchange Retail 2018 , an intimate, invite-only conference for business executives in retail. Embracing technology is key to survival in retail, according to many speakers, including Sunglasshut’s Zaccheo.

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{Infographic} Retail Armageddon, Chupacabra, and Other Myths

Michelli Experience

The post {Infographic} Retail Armageddon, Chupacabra, and Other Myths appeared first on Joseph Michelli. Save Save.

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{Infographic} Retail Armageddon, Chupacabra, and Other Myths

Michelli Experience

The post {Infographic} Retail Armageddon, Chupacabra, and Other Myths appeared first on Joseph Michelli. Save Save.

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Retail Armageddon, Chupacabra, and Other Myths

Michelli Experience

A simple Google search for the phrase “retail Armageddon” produces 413,000 results. Here are just a few of the search findings from this year: May 5 th, Retail Armageddon: More bankruptcies in four months than all of 2016. In fact, online retail increased 18.1%

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Reshaping retail: 3 innovation strategies for the e-commerce era

Vision Critical

Brick-and-mortar is making a comeback , but many retailers struggle to drive sales. In these precarious times, both established and new retail players need to focus on customer needs. That stunning stat demonstrates why brick-and-mortar retailers need to pursue an omnichannel strategy.

Experiential retailing is the next big thing in activewear

Vision Critical

Aware of the increasing competition and decreasing margins, some activewear retailers are looking for new ways to stand out. These retailers are embracing more immersive strategies, bringing unconventional experiences into physical retail. The rise of experiential retailing.

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4 customer-based strategies health care can learn from retail

Vision Critical

Enter: The kings of customer-centric service, interaction and engagement—retail brands. By following examples set by successful retail brands, health care providers can devise new ways to better engage current patient populations and expand their reach to new demographics.

Key Retail Influencers Talk Mobile

Storyminers

Integration of Mobile into Retailers Business Model Roundtable. Apadmi have recently produced a whitepaper exploring the integration of mobile into a retailer’s business model and the benefits it can bring. The importance of integrating mobile into a retailer’s business model.

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What’s causing the retail apocalypse, and what companies can do about it

Vision Critical

A multinational discount shoe retailer files for bankruptcy protection. A major department store chain, once the biggest name in retail, admits that its future is now in doubt. These examples are just a sampling of the stunning headlines coming out of the retail sector.

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When this retail futurist speaks, Google, Walmart and Intel listen

Vision Critical

Retail has hit a rough patch. It found most firms in digital and traditional retail around the world only earned the research firm’s Customer Experience Index (CX Index) score in the “OK” range. As his analysis of the Whole Foods acquisition shows, Stephens has deep expertise in retail.

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3 Ways Retailers Can Improve Customer Experience With Their Contact Center

Calabrio

No one ever said working in retail was easy. Succeeding in retail is tough and these days it’s much more difficult. Customer service remains the key difference of brick-and-mortar retail operations. The call center is no longer a cost center for retailers.

Guest Blog: Customer Service in Retail – Infographic

ShepHyken

This week we feature an article by Patrick Thuot who shares an infographic about how customer service can help the retail industry. With the proliferation of the Internet and the ubiquity of smartphones, tablets, and laptops, the whole retail industry has experienced huge disruption.

The rise of chief digital officers in fashion, luxury and beauty retail

Vision Critical

Nike isn’t the only retailer to hire a CDO. In the last year alone, retailers like Urban Outfitters and Citizen Watch have added the CDO role to the C-suite. The recent rise of the CDO in retail is driven by digital transformation efforts across all business sectors.

Key Retail Influencers Talk Mobile

Storyminers

[Originally published on APADMI Apr 20, 2016 – Advice & Guides, Blog as:] Integration of Mobile into Retailers Business Model Roundtable Apadmi have recently produced a whitepaper exploring the integration of mobile into a retailer’s business model and the benefits it can bring. The post Key Retail Influencers Talk Mobile appeared first on Mike Wittenstein.

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How food retailers can compete against Amazon’s Whole Foods and European grocers

Vision Critical

Now it’s clear that Amazon aims to sell customers everything, and therefore no retail spaces are safe,” writes Darrell K. What grocery players and other retailers can do to fight back. Retailers should take up Bezos’ advice immediately.

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The Experience Margin: Only CX can save retail brands

Currency Alliance

Retail brands can be saved; but not by conventional retail strategy. While some retailers are making progress on this front, most continue struggling to face this reality. With so far to fall, it’s high time retail giants stopped dragging their feet.

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3 examples of retailers re-focusing on the in-store experience

Vision Critical

Video killed the radio star, but e-commerce hasn’t killed bricks and mortar retail. consumers are primarily online shoppers , according the National Retail Federation’s quarterly Consumer View. Customer Experience retail

Creating a better in-store experience: 5 tips from Retail Prophet Founder Doug Stephens

Vision Critical

More than 8,300 retail stores are expected to close all over North America in the next 12 months. And yet, according to Doug Stephens , founder of the consultancy Retail Prophet, brick-and-mortar stores still have an important role in business today. Retail is transforming.

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The Advantages of Omni-Channel Retailing

Jacada

The emergence of liberalisation, privatisation & globalisation coupled with thriving population, climbing GDP growth, rising disposable income & increasing consumer expenditure across different economies of the world have fueled the growth in global retail industry & created numerous opportunities for all kinds of players in retail segment.

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3 notable trends in the retail apparel industry

Vision Critical

But regardless of the reasons for the shift in shopping habits, the remaining apparel and fashion companies are facing a retail landscape that’s more competitive and cutthroat. The retailer continues to ramp up to compete with Target and Amazon in part by shaking up its approach to apparel.

Tailoring Retail Customer Experience Programs

Centriam Customer Experience Lab

When it comes to improving customer experience, not all retailers are the same. In their recent article titled “The Great Retail Bifurcation: Why the retail “apocalypse” is really a renaissance” , Deloitte divided retailers into three groups—price-based, balanced offering, and premier—to help explain differences in retail business performance post-recession. Retail Customer Experience

Mobile In-Store Retail Delivers Service, Efficiency and Convenience

Forrester's Customer Insights

age of the customer consumer mobile activities digital customer experience employee engagement mobile engagement mobile shopping retail associate enablement digital retail digital store mobileIn-Store Mobile Delivers Service, Efficiency, and Convenience.

Retailers Who Create Value For Customers – WIN!

Storyminers

Last week’s blog covered the first of two themes that emerged for me at the National Retail Federation’s Big Show in New York. Retailers are acting on the notion that customers’ needs are different than their own.” That blog painted a picture of how the disconnect between retail decision-makers and their customers has been eliminated and how, using technology, it’s much easier to understand what customers want. It’s not easy to be a retailer right now.

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Webinar: Digital transformation in the Retail Sector

Peter Lavers

Join Peter Lavers on June 7th for a webinar interview with the CEOs of Iperceramica and VAR Group to find out how they’ve bucked the retail trend through digital transformation. The post Webinar: Digital transformation in the Retail Sector appeared first on Think CX.

De-risking tech investments in retail: 3 questions executives need to answer

Vision Critical

Retail brands are investing billions of dollars to deliver more compelling experiences for their customers. According to Forrester , many retailers are skeptical about flashy technology such as virtual reality (VR) and augmented reality (AR), preferring to wait until the ROI has been proven.

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Data Driven CX Improvements: A Retailer’s Must Have For A Successful 2018

Happy or Not

The 2017 trends in retail saw many changes and movements, such as the importance of the in-store experience, developing the omnichannel, the use of data, and merge of retail and technology. Blog CX CX improvement data Retail Retailer

Retail Survival 101: Treating Employees Better

Think Customers

For retailers, 2017 will be remembered as the year of store closings. This article appeared originally in Customer Strategist. Nearly 13,000 stores are expected to shut their doors this year, compared with 4,000 in 2016, Bloomberg reports.

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Retailers Who Create Value For Customers – WIN!

Storyminers

(image courtesy of info.comm-works.com) Last week’s blog covered the first of two themes that emerged for me at the National Retail Federation’s Big Show in New York. Retailers are acting on the notion that customers’ needs are different than their own.” That blog painted a picture of how the disconnect between retail decision-makers and their […]. The post Retailers Who Create Value For Customers – WIN!

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Just Released: Top Retail Tech Investments For 2018 — Overview

Forrester's Customer Insights

In today’s increasingly crowded digital commerce market and with increasingly tighter budgets, retailers have to make smart choices about which technologies to invest in and which they should forego for now. To help retailers sift through the options, we conduct an annual top trends study. This year, we interviewed more than 30 retail industry professionals to ask about retail […].

Retailer in administration – your rights

Helen Dewdney

The administrators will want to raise as much cash as possible so will continue to sell goods if trader is a retailer. Remember though, that if any item you buy becomes faulty you may well not be able to return it if no buyer is found for the retailer!

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Amazon introduces Just Walk Out technology in its new no-checkout-required retail concept

Storyminers

Amazon has formally introduced its new Amazon GO retail concept on the West Coast. To pull off pilots like this, retailers must coordinate the activities of multiple departments into one smoothly running new customer experience.

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In Retail, It’s All About the Customer Journey, Man

CustomerGauge

So often companies, particularly multi-channel retailers, are looking for that purchase destination when it comes to the customer journey. The post In Retail, It’s All About the Customer Journey, Man appeared first on CustomerGauge.

The Retail Ombudsman is no more

Helen Dewdney

The Retail Ombudsman (TRO) is no more. Many of the largest high-street retailers, including ASDA, Tesco. retail ombudsman role is too sensitive to be handled by the private sector. time that retail was given a government-run ombudsman system, in a similar way to. The Retail Ombudman had been run by Dean Dunham, a solicitor, former restauranteur. 15,000 retail companies as members of TRO and 100 staff, although the company’s.

6 Hot Retail Trends in 2018

Smarter CX

At NRF 2018, we asked retail leaders: “ What are the top retail trends in 2018? ” From artificial intelligence and machine learning to voice assistants, hear about six of the hottest retail technologies and trends they see making an impact this year.

POS, Promoters and Perfect 10s: Retail + Net Promoter Webinar

CustomerGauge

” CustomerGauge recently had the pleasure of co-hosting a webinar with Cary Self, Senior Manager of GUEST Services and Training for Areas, to discuss customer experience (or “guest experience” as Areas calls it) in retail and best practices for using and implementing a […].

3 Ways Retailers Can Improve Customer Experience With Their Contact Center

Calabrio

No one ever said working in retail was easy. Succeeding in retail is tough and these days it’s much more difficult. Online retailers — of which Amazon is the most notable, but hardly the only — have completely changed the market landscape and put yet another pressure on this difficult market. Customer service remains the key difference of brick-and-mortar retail operations. The call center is no longer a cost center for retailers.

Guest Blog: Parcel Lockers – A Retailer’s Secret Weapon

ShepHyken

This week we feature an article by Gaven Rolfe who writes about parcel lockers and how they can offer benefits for retailers. Parcel Lockers: A Retailer’s Secret Weapon. But this innovative, final-mile delivery method can also be a secret weapon for retailers.