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A Guide to Choosing the Right Text Analysis Software for Your Business

Lumoa

This is where stepping up to a text analysis software or a comprehensive customer experience platform becomes a big move for your business. Whether it’s a tweet, a customer email, or a product review, text analysis software digs in, using Natural Language Processing (NLP) to identify key phrases and customer sentiments.

Analysis 394
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How to Select the Best Customer Experience Management Software

InMoment XI

The process of choosing the best customer experience management software can be tricky and extensive, so there are some things you need to keep in mind as to find the perfect CX partner for your business. Benefits of Customer Experience Management Software Delivering consistent, memorable experiences is no longer a luxury, it’s a necessity.

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Natural Language Processing 101: Three Tips for Optimising Your Text Analytics Software

InMoment XI

When it comes to experience programs, text analytics software has been revolutionising data interpretation since the capability arrived on the scene. So how can you optimise your text analytics software and, ultimately, strengthen your customer experience (CX) program? A solution with real-time analysis, reporting and action.

Analytics 493
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A Fair Guide to the Best Customer Service Automation Software

Comm100

With the rise of technology, businesses have started to adopt customer service automation software to scale their operations without ballooning headcount. What is customer service automation software? Customer service automation software are tools designed to automate and streamline customer support processes, often powered by AI.

Software 211
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The 2023 Customer Experience Management Value Index

The Value Index is an assessment of how well vendors address buyers’ requirements for CX software and incorporates all criteria. Building a successful CX program requires teams to share data seamlessly across multiple functions, including support services, contact center, marketing, and sales.

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Inclusive Technology: Why Accessible Software Matters for Everyone

Comm100

Imagine customer service agents – those vital bridges between a company and its customers – grappling with software that ignores their needs. This is why any customer service software or platform must be universally accessible to its staff that use it, as well as its end users.

Software 130
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Secure Business M&A With Software For Secure Business M&A

C3Centricity

The stakes are high, when confidential […] The post Secure Business M&A With Software For Secure Business M&A first appeared on c3centricity. As mergers and acquisitions (M&As) increase all over the world, cybersecurity is more important than ever.

Software 226
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The Ultimate Client Onboarding Guide for Beginners

Because it has a significant impact on your business. But if you’re here, you probably already know that.

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How ZoomInfo Enhances Your ABM Strategy

For marketing teams to develop a successful account-based marketing strategy, they need to ensure good data is housed within its Customer Relationship Management (CRM) software. More specifically, updated data can help organizations outline key accounts for their campaigns.

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4 Crucial Things to Look for In A Call Center Software

Want to know what essential features you should look for in call center software? Download it now and come away with smart insights on choosing the right software for your needs. This whitepaper breaks down four crucial things to consider.

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The Ultimate CX Solution: Combining Software + Service

However, a third option has emerged, blending the best of both worlds, software plus services. Traditionally, businesses have had to choose between a DIY (Do-It-Yourself) approach or a full-service model, where an agency handles the entire CX program.

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10 Reasons to Stop Using Project Management Software to Run Client Implementations

You wouldn’t use a hammer when you need a screwdriver, and you shouldn’t use standard project management software to manage your new client implementations.

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Customer Context at the Speed of the Conversation

Reliable communications are mission critical - leading companies are tapping into cloud technology by moving to an omnichannel contact center that lowers costs, plus streamlines IT support processes and the management of hosted software and infrastructure.

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How to Overcome the Pain Points of Your CRM

CRM software is a powerful tool when used correctly, yet another obstacle to a sales team’s efficiency when it’s not.

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How Call Lifecycle Details Help Increase Customer Satisfaction

Does your call center software lack key information, even if calls are recorded? Do you want to better understand what your customers are experiencing on calls? In this eBook, TASKE shows how you can: Resolve customer complaints faster. Identify hidden trends to improve operations. Enhance agent training and quality assurance.