With modern customer service management software, everyone wins

NICE inContact

Software that can benefit customers, employees, and businesses, sounds a little too good to be true, but that's exactly what modern customer service management software is capable of.

Field Service Software Reviews

Astea

Read Astea customer reviews for our award-winning field service software, Alliance Enterprise. When you’re in the market for a new field service software system, you want to read reviews from actual users. Don’t take our word for it that Alliance Enterprise is the best field service management software on the market, listen to our customers! The software offers a full feature set and can be used in a number of industries.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Do It Yourself – Call Center Software

NICE inContact

Call center software is not easy. For contact center software consider this. Watch and discover how CXone empowers agents, supervisors, and admins to drive efficiency and deliver exceptional customer experiences with a total solution suite.

Custom Software Development

GlowTouch

Proactive Custom Software Development. GlowTouch delivers high-quality, maintainable software on your technology platform of choice. Learn more about how we can design and deploy software at the leading edge to sustain your business.

How to Overcome the Pain Points of Your CRM

CRM software is a powerful tool when used correctly, yet another obstacle to a sales team’s efficiency when it’s not. Leveraging research and commentary from industry analysts, this eBook explores how your sales team can get back valuable time by overcoming some pain points with your CRM, such as low adoption rates, integrations, and data quality.

Field Service Software Reviews

Astea

Read Astea customer reviews for our award-winning field service software, Alliance Enterprise. When you’re in the market for a new field service software system, you want to read reviews from actual users. Don’t take our word for it that Alliance Enterprise is the best field service management software on the market, listen to our customers! The software offers a full feature set and can be used in a number of industries.

MHC Software Acquires Ecrion Software

Ecrion

Minneapolis, MN and Rockville, MD – June 22, 2020 – MHC, a leader in enterprise automation software solutions, today announced the acquisition of Ecrion Software, a leading provider of customer communication management (CCM) and customer experience automation (CXA) software and services.

Call Recording Software For Contact Centers

NobelBiz

Here's everything you should know about call recording software. The post Call Recording Software For Contact Centers appeared first on NobelBiz®. Call recording is a high-quality system that provides you an overall view of your teams performances.

Best Free Knowledge Base Software for Customer Support

Comm100

The best knowledge base software is the backbone of any good customer service operation. However, with a robust software in place, a knowledge base can be much more than this. Good knowledge base software should be : 1. Ready to try Comm100’s free knowledge base software?

All about Panel Management Software

QuestionPro Audience

What is Panel Management Software? Panel management software is a tool that helps companies create a customized portal for their panel. Using this software makes it easy for companies to recruit, segment and maintain their panels. In addition, panel management software allows companies to quickly and easily gain insight from panelists, create and manage multiple panels, build rich panelist profiles, and target segments of panelists. What is a Research Panel?

How ZoomInfo Enhances Your ABM Strategy

For marketing teams to develop a successful account-based marketing strategy, they need to ensure good data is housed within its Customer Relationship Management (CRM) software. More specifically, updated data can help organizations outline key accounts for their campaigns. And to begin the targeting process, marketing teams must develop an Ideal Customer Profile (ICP) with appropriate firmographic and behavioral data to ensure they’re going after the correct audience.Download this eBook to learn how to start improving your marketing team's data!

How to Choose the Best Live Chat Software

Kayako

The benefits of using live chat for customer support are clear, but how can you be sure you’re using the best live chat software available? Like any other software solution, certain live chat support tools come with a laundry list of features—some of which you may not even understand and probably don’t need. The best live chat software grows with your business, allowing you the simplicity you need at the start and the flexibility and robust features a growing business needs.

AskNicely NPS Software Now Available on the Salesforce AppExchange

AskNicely

announces its NPS software — the perennial #1 recommended software for Customer Feedback on G2Crowd — is now on the Salesforce AppExchange. AskNicely NPS software empowers teams with customer feedback on any screen: Salesforce (with full NPS dashboard, leaderboard, text analytics and reporting capabilities), mobile app (iOS and Android) and TV dashboard. salesforce nps nps software salesforceAskNicely, Inc.

NPS 150

Why Digital Customer Service Depends on Software and Soft Skills

NICE inContact

Let’s make it simple: Great digital customer service depends on a combination of the best software and the right soft skills. It’s all about a combination investment into software and into employees. Delivering exemplary digital customer service — which increases loyalty, sales, and ROI — means integrating trusted, powerful digital customer service software and then training your staff to take full advantage of the technology.

How to Choose The Best Help Desk Software

Kayako

But eventually, every growing business needs to find a solution to customer support—enter help desk software. Like any software today, help desks come in a wide variety of shapes, sizes, and feature sets. To help keep you out of the weeds, we’ve pulled together the 4 most important things your help desk software needs—the rest is just gravy. The most capable software in the world won’t help your business if your team can’t figure out how to use it.

4 Crucial Things to Look for In A Call Center Software

Want to know what essential features you should look for in call center software? This whitepaper breaks down four crucial things to consider. Download it now and come away with smart insights on choosing the right software for your needs.

Suggested Software For Your Outbound Calling Service

Magellan Solutions

Best software for outbound call center services. We use the following software, but may add more according to your needs: InsideSales – Rebranded as XANT. Freshdesk – An online cloud-based customer service software.

Call Center Software, Customer Experience as Survival Tools for Small and Medium Businesses (SMBs)

NICE inContact

Call center software can be a key driver—and a bridge to the other side of the crisis Challenging times can present opportunities to reassess. Even as they preserve cash and scale back, SMBs need to double down on customer service and the customer experience.

4 best software documentation practices

Knowmax

4 best software documentation practices. KM Software Knowledge Base dms Document management

7 Benefits of using cloud call center software

Knowmax

7 Benefits of using cloud call center software. Customer Experience Omnichannel CX call center software cloud call center software

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

The Value of a Lifetime Customer – 8 Call Center Software Capabilities that Can Help Build Loyalty

NICE inContact

As you initiate your call center software selection process, keep in mind that many new loyalty-enhancing capabilities are within your budgetary reach.

LiaCX Customer Experience Management Software [Video]

IntouchInsight

Meet the latest addition to the Intouch product family, our customer experience management software, LiaCX

The Best Help Desk Software for Small Business

Kayako

That’s why the best help desk software for small business isn’t the help desk of yesteryear —it’s the one designed for the modern customer and today’s business world. Let’s talk about what that means, so you can decide on the best help desk software for your team. Everything from your computer operating system to your website and, yes, your help desk software has to work and work for you. Help desk software that doesn’t complicate your life.

What Are The Features Of A Contact Center Software?

NobelBiz

More and more business owners are choosing contact center software hosted in the cloud to manage their organization. The post What Are The Features Of A Contact Center Software? Blog Contact center Solutions Insights contact center contact center software contact center trends

Customer Context at the Speed of the Conversation

Reliable communications are mission critical - leading companies are tapping into cloud technology by moving to an omnichannel contact center that lowers costs, plus streamlines IT support processes and the management of hosted software and infrastructure.

From Cost Center to Value Center – How to Choose Software to Transform Your Small Business Call Center

NICE inContact

Modern call center software features that can transform the customer experience (CX) were only available to the big guys with their big wallets. The quality of service delivered by small business call centers used to be limited by the functionality of their PBXs or VoIP services.

Software Solutions for Touchpoint Management

MaritzCX

Editor’s note: This is a chapter from the ebook, Unlock the Value of CX. You can download the entire book here. As a customer-centric business, decisions should always be made based on customer benefit. This requires a precise understanding of how customers experience the business at the various interaction touchpoints and of where opportunities for improvement exist. View Article. General

Software Solutions for Touchpoint Management

MaritzCX

Editor’s note: This is a chapter from the ebook, Unlock the Value of CX. You can download the entire book here. As a customer-centric business, decisions should always be made based on customer benefit. This requires a precise understanding of how customers experience the business at the various interaction touchpoints and of where opportunities for improvement exist. View Article. General

10 Best SMS Survey Software

Zonka Feedback

While communicating with customers to gather feedback has always being an important aspect of any business, the way to communicate with the customers have been typically changed since last year due to the ongoing pandemic.

The Future of Contact Centers: What Technology Is Right for Your Customers?

Speaker: Laura Sikorski, Contact Center Consultant

Your Contact Center is the most customer focused area in your organization. It is where centralized conversations take place, the voice of the customer is amplified, and the amount of data captured is significant. Technology must provide reliable options for customers to reach you when they want and obtain the same great service regardless of the channel they choose. Your customers should have a positive customer experience with every interaction.

Channel Software Tech Stack 2021

Forrester's Customer Insights

^CLICK IMAGE FOR FULL SCREEN^ The channel software stack comprises a group of technologies that help companies develop, design, and execute plans to find, recruit, onboard, develop, enable, incent, co-sell with, manage, measure, and report on partners.

4 Important Roles the Best Cloud Call Center Software Plays in the Customer Journey

NICE inContact

Having the best cloud call center software can ensure this particular part of the journey is smooth sailing rather than rough seas. Contact centers are a critical touchpoint that can make or break a customer journey.

After Sales Services in Software Companies

CSM Magazine

Providing a good after sales service is vital for software companies. It can also encourage previous customers to come back and invest in software down the line. Word travels fast in business, and a few negative reviews posted online can have a devastating impact on software companies.

Why You Need Customer Support Software (and How to Get it for Free)

Comm100

One of the keyways you can provide this level of customer experience is by using customer support software. The best customer support software will connect all your key digital channels together into one platform, whether that’s live chat, email, social or SMS.

How AI is Advancing Transcription

Today, many companies are deploying automatic speech recognition in place of voice writers. Learn about the key steps you can implement to advance your transcription pipeline. Download the whitepaper to get started!

Enterprise Contact Center Software Buyer’s Guide: Recommendations from Gartner

NICE inContact

Your current software is showing its age, unable to keep up with customer expectations or add new capabilities like digital channels (like SMS or WhatsApp) or artificial intelligence (AI). But it may have been five years or more since you last evaluated technology options or vendors for call center software. The post Enterprise Contact Center Software Buyer’s Guide: Recommendations from Gartner appeared first on NICE inContact Blog.