Software Related Topics 
InMoment XI
FEBRUARY 22, 2022
When it comes to experience programs, text analytics software has been revolutionising data interpretation since the capability arrived on the scene. So how can you optimise your text analytics software and, ultimately, strengthen your customer experience (CX) program? A solution with real-time analysis, reporting and action.
Lumoa
JANUARY 11, 2022
What Is an NPS Software? In simple words, NPS software is a tool, that helps businesses measure and track NPS results and get in-depth insights from customers. Reasons To Invest in an NPS Software Their perspective represents their sentiments regarding your brand, products, services, and business model. Promotoer.io
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BirdEye
MAY 26, 2023
To combat that, many medical practices are shifting to online scheduling software to help streamline their appointment process. However, regulators require that all medical software be HIPAA compliant in order to protect patient information. Fortunately, there are a number of HIPAA compliant appointment scheduling software available.
IntouchInsight
MAY 15, 2023
All businesses need to ensure their premises are safe for visitors. For example, everyone needs to ensure customers don’t slip in an icy parking lot. But food preparation adds another level of complexity.
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However, a third option has emerged, blending the best of both worlds, software plus services. Traditionally, businesses have had to choose between a DIY (Do-It-Yourself) approach or a full-service model, where an agency handles the entire CX program.
IntouchInsight
FEBRUARY 7, 2023
How can you do more with less? This classic question is a real concern for hotel operators in 2023. Guest expectations continue to evolve while nearly 90% of hotels reported staff shortages in 2022.
Comm100
MAY 20, 2022
Thanks to its speed and convenience, live chat software empowers agents to provide the type and quality of support that today’s consumers need, all while: Reducing operational costs Improving efficiency Increasing availability Building stronger connections and Improving customer satisfaction (CSAT). Chapter 1: What is live chat software.
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The Value Index is an assessment of how well vendors address buyers’ requirements for CX software and incorporates all criteria. Building a successful CX program requires teams to share data seamlessly across multiple functions, including support services, contact center, marketing, and sales.
Speaker: Carla Harris - Vice Chairman, Managing Director | Morgan Stanley
Voice of the Employee: Data management software as a tool for employee listening. Session topics may include: The role of culture and the Great Resignation. Digital adoption practices for the newly flexible workforce.
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Because it has a significant impact on your business. But if you’re here, you probably already know that.
Advertiser: ZoomInfo
For marketing teams to develop a successful account-based marketing strategy, they need to ensure good data is housed within its Customer Relationship Management (CRM) software. More specifically, updated data can help organizations outline key accounts for their campaigns.
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Want to know what essential features you should look for in call center software? Download it now and come away with smart insights on choosing the right software for your needs. This whitepaper breaks down four crucial things to consider.
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You wouldn’t use a hammer when you need a screwdriver, and you shouldn’t use standard project management software to manage your new client implementations.
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Reliable communications are mission critical - leading companies are tapping into cloud technology by moving to an omnichannel contact center that lowers costs, plus streamlines IT support processes and the management of hosted software and infrastructure.
Advertiser: ZoomInfo
CRM software is a powerful tool when used correctly, yet another obstacle to a sales team’s efficiency when it’s not.
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