When Should You Upgrade CS Software?


Whether you’re not using a customer success platform yet or you’re using an aging CS tool, there comes a time when you need to upgrade CS software. However, just because you upgrade CS software doesn’t mean you should ditch your CRM tool. Is It Time for You to Upgrade CS Software?

10 Top HRMS Software: The 2022 Edition


That’s why for many companies, finding the top HRMS software has become a priority. Enter Human Resource Management System (HRMS) software. Which is the best HRMS software? Here is the top HRMS software in 2022 (for businesses of all sizes).


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Best Survey Software Solutions for Market Research


After surveying our customers, we thought it might be helpful to create a top-ten list of the best survey software solutions for market researchers. Read The 2022 Buyer’s Guide to Market Research Software to see what market researchers find most important in a solution.

With modern customer service management software, everyone wins

NICE inContact

Software that can benefit customers, employees, and businesses, sounds a little too good to be true, but that's exactly what modern customer service management software is capable of.

How ZoomInfo Enhances Your ABM Strategy

For marketing teams to develop a successful account-based marketing strategy, they need to ensure good data is housed within its Customer Relationship Management (CRM) software. More specifically, updated data can help organizations outline key accounts for their campaigns. And to begin the targeting process, marketing teams must develop an Ideal Customer Profile (ICP) with appropriate firmographic and behavioral data to ensure they’re going after the correct audience.Download this eBook to learn how to start improving your marketing team's data!

The 2022 Buyer’s Guide to Market Research Software


What is Market Research Software? Market research software is used by market research agencies, individuals, and companies large and small to collect and analyze data, so they can make better, data-driven decisions. Market research software relies fundamentally on this functionality.

Reasons to Invest in Account Management Software


In the key account management world, all too often, we see that companies prefer to pair a customer relationship management platform with various software platforms to perform tasks and manage their clients. The tools you choose to utilize will make or break your success.

Best Employee Engagement Software & Tools

ProProfs Chat

The answer lies in adopting employee engagement software to monitor the pulse of your employees regularly. We will explore the 20 best employee engagement software in 2021 and compare their features. What is Employee Engagement Software? Features of Employee Engagement Software.

When Should You Buy Customer Success Software?


A customer success software can help reduce customer friction, increase customer success interactions, manage quality, and offer minimal waiting time. Customer success software need to brought in at the right time to get the full benefits of the solution.

3 Reasons You Should Be Using Mobile Inspection Software


Regular operational audits and site inspection are invaluable methods to ensure your brand standards are being executed consistently across your business. But too many businesses are still executing their inspection process using now archaic paper forms. Mobile Forms Operational Audits

4 Crucial Things to Look for In A Call Center Software

Want to know what essential features you should look for in call center software? This whitepaper breaks down four crucial things to consider. Download it now and come away with smart insights on choosing the right software for your needs.

How to choose the right text analysis software


What you can do and the benefits of a text analysis software. Find out what you need to think about when deciding on a text analysis software to invest in. Feed generated with FetchRSS

MHC Software Acquires Ecrion Software


Minneapolis, MN and Rockville, MD – June 22, 2020 – MHC, a leader in enterprise automation software solutions, today announced the acquisition of Ecrion Software, a leading provider of customer communication management (CCM) and customer experience automation (CXA) software and services.

8 Customer Success Tools to Enhance Your CS Software


Zendesk is geared toward managing end-user communication to promote customer satisfaction, retention, and revenue growth, while Jira excels at managing internal projects such as software management lifecycles.

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5 Things to Look For In a White Label Live Chat Software


Live chat is a feature seen on almost every website, and in every field – anything from retail to more complex software. White labeling in software is when businesses pay to use software under their own brand, creating a sense of cohesiveness.

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

Field Service Software Reviews

Alliance by IFS

Read Astea customer reviews for our award-winning field service software, Alliance Enterprise. When you’re in the market for a new field service software system, you want to read reviews from actual users. Don’t take our word for it that Alliance Enterprise is the best field service management software on the market, listen to our customers! The software offers a full feature set and can be used in a number of industries.

All about Panel Management Software

QuestionPro Audience

What is Panel Management Software? Panel management software is a tool that helps companies create a customized portal for their panel. Using this software makes it easy for companies to recruit, segment and maintain their panels. In addition, panel management software allows companies to quickly and easily gain insight from panelists, create and manage multiple panels, build rich panelist profiles, and target segments of panelists. What is a Research Panel?

The 7 Best Email Management Software + Features to Look For

Help Scout

Email management software minimizes the stress of organizing, processing, and prioritizing email, improving your productivity and focus. Read the full article

The 9 Main Types of Customer Service Software: Explained

Help Scout

Start your research with this explanation of the main types of customer service software. You need the right tools to deliver great support. Read the full article

Customer Context at the Speed of the Conversation

Reliable communications are mission critical - leading companies are tapping into cloud technology by moving to an omnichannel contact center that lowers costs, plus streamlines IT support processes and the management of hosted software and infrastructure.

Custom Software Development


Proactive Custom Software Development. GlowTouch delivers high-quality, maintainable software on your technology platform of choice. Learn more about how we can design and deploy software at the leading edge to sustain your business.

How to Choose the Best Live Chat Software


The benefits of using live chat for customer support are clear, but how can you be sure you’re using the best live chat software available? Like any other software solution, certain live chat support tools come with a laundry list of features—some of which you may not even understand and probably don’t need. The best live chat software grows with your business, allowing you the simplicity you need at the start and the flexibility and robust features a growing business needs.

Why You Need Customer Support Software (and How to Get it for Free)


One of the keyways you can provide this level of customer experience is by using customer support software. The best customer support software will connect all your key digital channels together into one platform, whether that’s live chat, email, social or SMS.

Call Recording Software For Contact Centers


Here's everything you should know about call recording software. The post Call Recording Software For Contact Centers appeared first on NobelBiz®. Call recording is a high-quality system that provides you an overall view of your teams performances.

How to Overcome the Pain Points of Your CRM

CRM software is a powerful tool when used correctly, yet another obstacle to a sales team’s efficiency when it’s not. Leveraging research and commentary from industry analysts, this eBook explores how your sales team can get back valuable time by overcoming some pain points with your CRM, such as low adoption rates, integrations, and data quality.

LiaCX Customer Experience Management Software [Video]


Meet the latest addition to the Intouch product family, our customer experience management software, LiaCX

AskNicely NPS Software Now Available on the Salesforce AppExchange


announces its NPS software — the perennial #1 recommended software for Customer Feedback on G2Crowd — is now on the Salesforce AppExchange. AskNicely NPS software empowers teams with customer feedback on any screen: Salesforce (with full NPS dashboard, leaderboard, text analytics and reporting capabilities), mobile app (iOS and Android) and TV dashboard. salesforce nps nps software salesforceAskNicely, Inc.

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Best Free Knowledge Base Software for Customer Support


The best knowledge base software is the backbone of any good customer service operation. However, with a robust software in place, a knowledge base can be much more than this. Good knowledge base software should be : 1. Ready to try Comm100’s free knowledge base software?

How to Choose The Best Help Desk Software


But eventually, every growing business needs to find a solution to customer support—enter help desk software. Like any software today, help desks come in a wide variety of shapes, sizes, and feature sets. To help keep you out of the weeds, we’ve pulled together the 4 most important things your help desk software needs—the rest is just gravy. The most capable software in the world won’t help your business if your team can’t figure out how to use it.

The Future of Contact Centers: What Technology Is Right for Your Customers?

Speaker: Laura Sikorski, Contact Center Consultant

Your Contact Center is the most customer focused area in your organization. It is where centralized conversations take place, the voice of the customer is amplified, and the amount of data captured is significant. Technology must provide reliable options for customers to reach you when they want and obtain the same great service regardless of the channel they choose. Your customers should have a positive customer experience with every interaction.

Field Service Software Reviews

Alliance by IFS

Read Astea customer reviews for our award-winning field service software, Alliance Enterprise. When you’re in the market for a new field service software system, you want to read reviews from actual users. Don’t take our word for it that Alliance Enterprise is the best field service management software on the market, listen to our customers! The software offers a full feature set and can be used in a number of industries.

7-Point Audit Checklist for Customer Success Software


7-Point Audit Checklist for Customer Success Software. You purchased your Customer Success software with expectations of how it would perform and how your team would use it. Your 7-Point Audit Checklist for Customer Success Software.

Top customer success software in the year 2022


To achieve long-term growth, customer success teams need the best software that helps them know their customers well and satisfy them. There are a lot of tools out there and here we’ve collated the Top Customer Success software that your team needs in 2022. CSM software

Your Guide to Account Management Software in 2022


It also requires solid account management software to support your team. While CRMs have taken the place of account management software for as long as it has been around, it’s time you give your team the tools they need not only to succeed in their role, but to excel.

How AI is Advancing Transcription

Today, many companies are deploying automatic speech recognition in place of voice writers. Learn about the key steps you can implement to advance your transcription pipeline. Download the whitepaper to get started!

Engineering software to speed up the pandemic response


Throughout childhood, the Barcelonian software engineer had wanted to be an eye doctor, so that he might one day treat people like his uncle, who had lost his vision. In software engineering or data science, the tools might be the same, but the domain is always changing.