Choosing My Solution: A Customer Engagement Software Checklist


Choosing a customer engagement software solution can be daunting. Customizing Your Software. Guaranteeing Software Protections. Additional Considerations for Live Chat Software. Additional Considerations for Social Media Software. Customizing Your Software.

Software Solutions for Touchpoint Management


Editor’s note: This is a chapter from the ebook, Unlock the Value of CX. You can download the entire book here. As a customer-centric business, decisions should always be made based on customer benefit.

How customer intelligence software helps companies fight the survey epidemic

Vision Critical

Despite of advances made in the customer intelligence software space, many companies are still relying on surveys. Unfortunately, most ad-hoc survey software in the marketing technology landscape are not up to these tasks.

Survey 189

Streamlining Internal Audit Through Custom Accounting Software

Magellan Solutions

Custom accounting software is one of these technological advancements that business owners can take advantage of. As opposed to commercial off-the-shelf accounting software, customized accounting software is designed and built around the end-user’s particular needs and preferences.

Executive Report: The Customer Data Too Often Overlooked by the C-Suite

Tweet this 8 | Business Transformation and Analytics: Driving Change in a Customer-Centric World Calabrio is a customer engagement software company that provides analytic insights to catalyze growth. The Calabrio ONE® software suite empowers everyone in.

Facilitate Smooth Business Operation By Getting Custom Software Development Service

Magellan Solutions

Tapping the help of a custom software development service provider is one way you can support your business’ unique needs at any given stage of your business operations. . Custom software is your best bet for the perfect software.

HPE Software On How To Close The Loop & Drive Revenue Growth [Interview]

CustomerGauge is very excited to welcome back Dr. James Borderick, Head of Customer Experience Analytics at HPE Software, for the second part of our interview series with HPE Software. Last time, James sat down with us to discuss some NPS ® 101 – why HPE Software started using NPS, the challenges it faced, frequency of […]. The post HPE Software On How To Close The Loop & Drive Revenue Growth [Interview] appeared first on CustomerGauge.

All about Panel Management Software

QuestionPro Audience

What is Panel Management Software? Panel management software is a tool that helps companies create a customized portal for their panel. Using this software makes it easy for companies to recruit, segment and maintain their panels. Why Should You Use Panel Management Software?

4 Tech Trends Driving CRM Software in 2018

Smarter CX

Customer Relationship Management, or CRM software, has come a long way since its beginnings in the 70s and 80s. Our devices, cars, and homes are more connected than ever, and IoT platforms for managing these connected devices are now mature and ready to be integrated with CRM software.

Study: The Health of the Contact Center

SECTION 5: How to Impact Agent Experience Today: The Path to Zero Attrition 21 Calabrio is a customer engagement software company that provides analytic. ONE® software suite empowers everyone in an organization, from contact center.

Customer Experience Management Software in Today’s Crazy World


Software to Monitor and Measure. Your management software should make your business life easier. Knowing you now must control all aspects of your customer experience, you have to implement the necessary software tools to measure the success of these experience-oriented efforts.

How to 10X Your Sales with Live Chat Software

ProProfs Chat

Live chat software is one such innovation, and probably the ultimate conversion hack tool. Yes, I know that’s a big call to make, but my recent interaction with this tool only makes me say this with even more conviction: A live chat software is probably the ultimate conversion hack out there

Choosing Customer Experience Management Software


To manage customer experiences across the entire customer life cycle, organizations need customer experience management software solutions that help manage content, data and other core services across the marketing, commerce and customer service functions of an organization.

CPQ Software Trends for 2018

Smarter CX

There are many emerging trends in the world of Configure-Price-Quote (CPQ software)?several These evolutions are likely to be the key drivers for changes in the world of CPQ software this year. The post CPQ Software Trends for 2018 appeared first on SmarterCX.

Syngro Eye customer intelligence software


The post Syngro Eye customer intelligence software appeared first on Maru/Syngro. Syngro Eye is our world leading customer intelligence platform enabling businesses to put customers at the centre of everything they do.

Syngro Eye customer intelligence software


The post Syngro Eye customer intelligence software appeared first on Maru/Syngro. Syngro Eye is our world leading customer intelligence platform enabling businesses to put customers at the centre of everything they do.

An S.O.S. for Your Contact Center Software


Considering that customers have changed and companies have changed, it doesn’t make sense that the contact center software hasn’t changed to bring the two closer together. Smart contact center software should recognize the caller instantaneously.

46 Customer Experience Pros Share the Biggest Mistakes Companies Make in Evaluating and Purchasing Customer Experience Software


Customer experience (CX) software helps companies gain valuable insight into their audience’s mindset to tailor products, services, and support to customers’ needs and expectations. With myriad features and functionality, evaluating customer experience software isn’t a cut-and-dry process.

Simple, Powerful, Affordable Customer Communications Management Software


But customer communications management software (CCM) has largely been left out of the big DX platforms. In the last four to five years, we’ve seen a plethora of new tools emerge in the digital experience (DX) delivery space, particularly in martech.

Essential Features of Enterprise-Grade CCM Software


Not all customer communications management (CCM) software is created equal. In fact, there’s a fairly broad spectrum of solutions, ranging from lightweight Microsoft Word and (SFDC) plugins to complex and powerful (and costly ) multifunctional enterprise-grade platforms.

Temkin Experience Ratings Industry Snapshot: Software

Experience Matters

Congratulations to Apple for earning the top customer experience rating across software firms. The post Temkin Experience Ratings Industry Snapshot: Software appeared first on Customer Experience Matters®. We recently released the 2018 Temkin Experience Ratings (TxR) that ranks the customer experience of 318 companies across 20 industries based on a survey of 10,000 U.S. consumers.

How to get buy-in—and budget—for customer intelligence software

Vision Critical

They use customer feedback to make data-backed decisions, and rely on customer intelligence software like insight communities. The speakers said many departments now recognize the need for real-time customer insight, making it critical to involve them early in the software buying process.

Customer Journey Mapping Software Review


With the rise and rise of interest in Customer Journey Mapping there has been a commensurate rise in software applications to document, manage and the resulting maps. In this post I review a wide range of software tools that can be used to document the maps you create and make a suggestion on which to […]. Customer Journey Mapping

Collaborating on Digital Experience Software Development


In case you missed it, my most recent article for CMSWiRE, “ A Look at How Your Software Is Made ,” provides a little peek behind the curtains of software development, including how we at Topdown are developing our newest customer communications management (CCM) solution.

How LiveChat Approaches Software Development


There are a ton of different ways you can take on software development. See how we tackle software development at LiveChat, what methodology we use to prepare our customer service software and what results we are getting. How other companies are doing software development.

The Best Reputation Management Software: 4 Features to Look For


If you’re looking for a tool or software product to help you protect, manage, and build your company’s reputation, you’ll quickly realize that there are so many providers to choose from. Also keep an eye out for the software’s response features.

Four Strategies For Successfully Implementing Software


One weekend I decided I would be the “Fun Dad.” ” Rather than make the normal oatmeal or scrambled eggs for breakfast, I started to make pancakes for my kids. Batter mixed, ready to pour onto the griddle, my 7 year old daughter said, “What color are you going to put in?”

Data Management Software for CX and CCM


Data management software helps companies retrieve, manipulate and use data, even data stored in multiple places and in different formats.

Meet the Gaugies: Director of Software Engineering Antony Laycock


Antony Laycock is CustomerGauge’s Director of Software Engineering. The post Meet the Gaugies: Director of Software Engineering Antony Laycock appeared first on CustomerGauge. He has 25+ years of professional experience and has been in his current position with CustomerGauge for over a year. He was excited to share about the great developments our Engineering team has been making and what it’s like working in the beautiful Amsterdam office! What are […].

What Data Does Online Chat Software Offer to Help Increase Customer Service ROI?


Online chat software data can inform improvements across a customer service organization. Basic Data from Online Chat Software. Most online chat software products offer several types of data, captured automatically from the activity of your website visitors.

ROI 141

OpenText Struggling to Digest Acquired CCM and CX Software


Last year, it was big news when OpenText™ acquired much of HP’s customer experience (CX) and content management software and then, soon after, added its customer communications management (CCM) assets, including Exstream™. We shared our thoughts on this move back in 2016: Customer Experience

HPE Software : Moving NPS® Beyond “Just A Metric” [Interview]


CustomerGauge is extremely happy to welcome Dr. James Borderick from Hewlett Packard Enterprise Software join us for NPS® best practice series interviews. James currently leads the Net Promoter Competitive Loyalty program at Hewlett Packard Enterprise Software. The post HPE Software : Moving NPS® Beyond “Just A Metric” [Interview] appeared first on CustomerGauge.

NPS 65

Why Is It Important to Have Customer Service Knowledge Base Software?

Provide Support

Why Is It Important to Have Customer Service Knowledge Base Software? So, let’s see how you can make your customer service better by relying on customer service knowledge base software, and also why this is so important nowadays.(.).

Customer Experience Software Requires Maximum Deployment Flexibility


Here we will look at some of the key factors that are pushing organizations to adopt the cloud, and what customer experience software vendors can do to make sure their solutions will fit into any enterprise architecture, now and in the future.

The Rise of New Online Training Softwares


The relatively new option is online software that specializes in employee training and user onboarding. The benefit of online training software is that it erases the need for ‘tick box’ training. The post The Rise of New Online Training Softwares appeared first on

Our customer experience analytics and reporting software


Our customer experience reporting software is web-based so you and your team can access rich insights wherever you are which can be shared easily with key stakeholders. The post Our customer experience analytics and reporting software appeared first on Maru/Syngro.

Talkdesk vs. Five9: Contact Center Software Review


When it comes to making a decision about which contact center software to use for your team, the choice often comes down to two different solutions. The biggest difference between Talkdesk and Five9 was on the question of which contact center software was “heading in the right direction.”

Adopt The “Spirit Of Agile”—Beyond Software Development

Forrester's Customer Insights

There are two types of Agile people in the world: Capital “A” Agile people equate “agile” with Agile software development methodologies or frameworks.

Buyer’s Guide: 9 Tips for Choosing the right User Feedback Software


Choosing the right user feedback software, or any type of software for that matter, is a very delicate process for many businesses. Typically, the team (or role) appointed to choosing the software will start by gathering key criteria that is considered important for the business.

What's The Best Way To Handle Software Outages?


SaaS Tattler Issue 101: What's The Best Way to Handle Software Outages? There are some best practices you should learn now, while your software is up and running, to help you deal with those high-pressure, stressful situations when they happen.