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A Fair Guide to the Best Customer Service Automation Software

Comm100

With the rise of technology, businesses have started to adopt customer service automation software to scale their operations without ballooning headcount. What is customer service automation software? Customer service automation software are tools designed to automate and streamline customer support processes, often powered by AI.

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Natural Language Processing 101: Three Tips for Optimising Your Text Analytics Software

InMoment XI

When it comes to experience programs, text analytics software has been revolutionising data interpretation since the capability arrived on the scene. So how can you optimise your text analytics software and, ultimately, strengthen your customer experience (CX) program? A solution with real-time analysis, reporting and action.

Analytics 493
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Inclusive Technology: Why Accessible Software Matters for Everyone

Comm100

Imagine customer service agents – those vital bridges between a company and its customers – grappling with software that ignores their needs. This is why any customer service software or platform must be universally accessible to its staff that use it, as well as its end users.

Software 130
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10 Most Relevant NPS Software Platforms

Lumoa

What Is an NPS Software? In simple words, NPS software is a tool, that helps businesses measure and track NPS results and get in-depth insights from customers. Reasons To Invest in an NPS Software Their perspective represents their sentiments regarding your brand, products, services, and business model. Promotoer.io

NPS 259
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The Ultimate Client Onboarding Guide for Beginners

Because it has a significant impact on your business. But if you’re here, you probably already know that.

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Secure Business M&A With Software For Secure Business M&A

C3Centricity

The stakes are high, when confidential […] The post Secure Business M&A With Software For Secure Business M&A first appeared on c3centricity. As mergers and acquisitions (M&As) increase all over the world, cybersecurity is more important than ever.

Software 226
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A Comprehensive Guide to Live Chat Software

Comm100

Thanks to its speed and convenience, live chat software empowers agents to provide the type and quality of support that today’s consumers need, all while: Reducing operational costs Improving efficiency Increasing availability Building stronger connections and Improving customer satisfaction (CSAT). Chapter 1: What is live chat software.

Software 233
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How ZoomInfo Enhances Your ABM Strategy

For marketing teams to develop a successful account-based marketing strategy, they need to ensure good data is housed within its Customer Relationship Management (CRM) software. More specifically, updated data can help organizations outline key accounts for their campaigns.

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4 Crucial Things to Look for In A Call Center Software

Want to know what essential features you should look for in call center software? Download it now and come away with smart insights on choosing the right software for your needs. This whitepaper breaks down four crucial things to consider.

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The Ultimate CX Solution: Combining Software + Service

However, a third option has emerged, blending the best of both worlds, software plus services. Traditionally, businesses have had to choose between a DIY (Do-It-Yourself) approach or a full-service model, where an agency handles the entire CX program.

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10 Reasons to Stop Using Project Management Software to Run Client Implementations

You wouldn’t use a hammer when you need a screwdriver, and you shouldn’t use standard project management software to manage your new client implementations.

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Customer Context at the Speed of the Conversation

Reliable communications are mission critical - leading companies are tapping into cloud technology by moving to an omnichannel contact center that lowers costs, plus streamlines IT support processes and the management of hosted software and infrastructure.

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How to Overcome the Pain Points of Your CRM

CRM software is a powerful tool when used correctly, yet another obstacle to a sales team’s efficiency when it’s not.

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How Call Lifecycle Details Help Increase Customer Satisfaction

Does your call center software lack key information, even if calls are recorded? Do you want to better understand what your customers are experiencing on calls? In this eBook, TASKE shows how you can: Resolve customer complaints faster. Identify hidden trends to improve operations. Enhance agent training and quality assurance.

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How AI is Advancing Transcription

Until recently, the only way to accurately produce real-time audio transcription has been to employ voice writers to convert audio to text using dictation software and clean up the transcript before producing the final output. Today, many companies are deploying automatic speech recognition in place of voice writers.