eglobalis

MARCH 18, 2025

For instance, a customer experiencing a unique software glitch requires a human agent’s problem-solving skills and technical knowledge to diagnose and resolve the issue effectively. Technical Troubleshooting While AI can assist with basic troubleshooting, complex technical issues often necessitate human expertise.

Interaction 395

Interaction Culture Virtual Agent Loyalty 395

eglobalis

DECEMBER 11, 2024

By testing different software interfaces and customer support methods, the company ensures its products are user-friendly and effective. Microsoft (USA): Microsoft experiments extensively with its enterprise software solutions.

Customer Journeys 392

Customer Journeys Effort Score Omni-Channel Social Media 392

InMoment XI

OCTOBER 25, 2024

Curious about the ROI you could achieve with InMoment’s reputation management software? This is where InMoment’s reputation management software can help you win over your customers. Your software should enable you to track each piece of incoming feedback so that you can respond to it swiftly and maintain your reputation.

Feedback 195

Feedback Management Social Media ROI 195

eglobalis

MAY 13, 2025

The focus is strictly B2B: technology, telecom, pharma, enterprise software, industrial and other complex B2B models where multiple decision-makers and long-term relationships are the norm. For example, Siemens reportedly uses AI-driven in-product surveys within its software interfaces to get immediate feedback after key user actions.

B2B 314

B2B Survey Multi-Channel Effort Score 314

eglobalis

OCTOBER 21, 2024

This move was seen as an attempt to suppress genuine customer concerns, leading to a backlash that impacted their credibility in the European B2B market​ SAP (B2B, Germany) : SAP was criticized for removing negative feedback about a disruptive software update. This approach strengthened customer satisfaction and trust​.

Social Media 521

Social Media Feedback Engagement Company 521

InMoment XI

DECEMBER 18, 2024

Contact center automation is the process of using AI-enabled software to automate repetitive tasks. InMoment provides award-winning conversation intelligence software to analyze customer sentiment and agent performance. Integrations Your automation software should offer integrations with existing systems.

Contact Center 195

Contact Center Customer Satisfaction ROI Virtual Agent 195

eglobalis

JANUARY 7, 2025

Teams can use tools like virtual whiteboards or collaborative software platforms to encourage remote participation. Example of Failure: A B2B large software company division, ignored basic customer feedback during testing, resulting in low adoption rates for its new platform.

B2B 327

B2B Company Customer Journeys Innovation 327

eglobalis

MARCH 30, 2025

Enterprise software firms do similarly by embedding feedback widgets inside their SaaS products, so business users can signal satisfaction or frustration during usage rather than in an end-of-year survey. Another case comes from software giant Adobe. A prime example is the enterprise software sector. Across the U.S.,

Survey 361

Survey Banking NPS Effort Score 361

eglobalis

JANUARY 20, 2025

Tools like customer feedback loops and advanced prototyping software enable iterative refinement, ensuring final products align perfectly with client needs. Unilevers B2B division collaborates with its partners to achieve shared sustainability goals, leveraging tools like carbon tracking software to ensure transparency.

B2B 451

B2B Loyalty Loyalty Programs Innovation 451

eglobalis

FEBRUARY 3, 2025

Solution: AI-powered pricing tools like SAP Price and Margin Optimization and Pros Pricing Software analyze market data, competitor pricing, and customer behavior to recommend optimal prices. Brazil: Totvs Totvs , a Brazilian software company, has been using AI in its enterprise resource planning (ERP) solutions since 2015.

B2B 426

B2B Customer Journeys Customer Experience Chatbots 426

InMoment XI

OCTOBER 22, 2024

Features to Look for in Doctor Reputation Management Software Choosing the right reputation management software can streamline the entire process and make it much more manageable. By using the right software, you can make reputation management a seamless part of your practice’s daily operations, freeing up more time for patient care.

Management 221

Management Social Media Healthcare Software 221

ECXO

DECEMBER 4, 2024

For instance, implementing a customer success strategy in a Software as a Service (SaaS) organization involves unique approaches compared to deploying the same function in a manufacturing company. This might involve regular check-ins, personalized onboarding, and continuous training to help users adapt to evolving software features.

Customer Success 156

Customer Success Strategy e-support Customer Satisfaction 156

InMoment XI

OCTOBER 31, 2024

You can improve AES by leveraging call center management software like InMoment. Train your agents to embrace smart workflows and software for quick access to customer data. Effective call center scripts and software help streamline CX workflows without compromising on quality. High calls per hour indicate efficiency.

Call Center 195

Call Center Metrics Self Service Effort Score 195

InMoment XI

OCTOBER 17, 2024

Software Questions How would you rate your overall satisfaction with the ease of using our software? Did our software meet your business needs and expectations? Did our software meet your business needs and expectations? How likely are you to recommend our software/platform to others in your industry?

Feedback 195

Feedback Effort Score Survey Customers 195

InMoment XI

OCTOBER 30, 2024

Through their partnership with InMoment, the insurance provider gained access to an intuitive and easy-to-use reputation management software. Allianz Trade Allianz understood the importance of text analysis software in gaining a deeper understanding of customers. The decision was crucial to improving their public image to prospects.

Insurance 195

Insurance Customer Satisfaction Customer Experience Strategy 195

InMoment XI

OCTOBER 29, 2024

Consider using social media management software to track keywords related to your brand. What Should You Look For In Customer Loyalty Software? Customer loyalty software helps simplify the process of tracking key metrics and making improvements where necessary. Satisfied customers are likely to become repeat customers.

Loyalty 195

Loyalty Customer Experience Net Promoter Score Social Media 195

eglobalis

MAY 20, 2025

For B2B software firms, high FCR shows product maturity and enables teams to scale support without scaling headcount. What works for a B2C telecom brand wont fit a B2B logistics software firm. How to Connect to Business Outcomes: FCR reduces costs and increases customer confidence.

Metrics 332

Metrics Effort Score B2C B2B 332

eglobalis

NOVEMBER 26, 2024

Invest in Unified Tools: Use CRM systems and AI-driven analytics real time analytical softwares, to centralize client insights and ensure consistency across departments and geographies. Educate and Empower Leaders: Train leadership teams to champion empathy as a business strategy, integrating it into decision-making processes.

B2B 514

B2B B2C Culture Net Promoter Score 514

InMoment XI

NOVEMBER 5, 2024

The right software can help if you’re struggling to keep up with reviews coming from various sources. InMoment’s reputation management software provides an accurate and reliable way to monitor and connect review data. You can leverage InMoment’s competitor analysis software to see where you rank in your local search.

Connections 195

Connections Software Social Media Examples 195

InMoment XI

NOVEMBER 25, 2024

Google My Business Posting Software Incorporating Google Posts into your online reputation management strategy and listings management activities is worth your time. But how do you choose the right Google My Business posting software? However, manually publishing posts for multiple locations can be overwhelming.

Multi-Channel 195

Multi-Channel Software Policies Engagement 195

InMoment XI

NOVEMBER 12, 2024

InMoment’s sentiment analysis is driven by award-winning text analysis software that gives you the most accurate reporting and lets you dive deeper into intent, perceived effort, and emotion hidden in feedback so you can craft the best response.

Social Media 363

Social Media Analysis Metrics Trends 363

InMoment XI

DECEMBER 5, 2024

Understand Your Target Audience Encourage Member Reviews Monitor and Respond to Feedback Analyze Competitors Invest in Reputation Management Software Understand Your Target Audience It’s essential to understand your target audience profiles to improve your chances of engaging them. Boosting your local search rank is essential for visibility.

Management 195

Management Social Media Financial Banking 195

InMoment XI

OCTOBER 23, 2024

How to Select the Right CX Software to Manage Banking Experience Choosing the right CX software is essential for effectively managing and improving customer experiences in banking. The software should help banks offer tailored advice and recommendations by analyzing customer behavior and preferences.

Banking 195

Banking Customer Experience Effort Score Financial 195

InMoment XI

NOVEMBER 13, 2024

How to Choose Churn Prediction Software? The right churn prediction software does the predictive heavy lifting so that you can focus on improving customer relationships. The right software should be adept at integrating every single data point for effective model training. You can also set alerts for performance changes.

Customer Retention 195

Customer Retention How To Analysis ROI 195

InMoment XI

NOVEMBER 14, 2024

CRM Integration Integrating social listening data with customer relationship management (CRM) software helps you build rich customer profiles. Meltwater Meltwater is social listening software designed to help businesses manage their online presence. Reporting tools allow you to present these insights to stakeholders in a clear manner.

Tools 195

Tools Social Media Customer Experience Analysis 195

InMoment XI

FEBRUARY 3, 2025

Most people think of contact centers, such as customer support call centers and help desks, as the main use case for conversation intelligence software. Its true that CI software drives positive results for call centers, reducing response times, improving outcomes, and producing data-driven insights for agent coaching.

Social Media 195

Social Media Call Center Advertising Multi-Channel 195

InMoment XI

NOVEMBER 6, 2024

With InMoment’s customer feedback software, respondents are 2.4x Use natural language processing (NLP) tools or text analysis software to automate some of this categorization, grouping feedback by intent, emotion, or keywords. With our advanced software, you can uncover rich insights in minutes rather than weeks.

Survey 195

Survey Feedback Analysis ROI 195

InMoment XI

OCTOBER 10, 2024

You can use social media management software to take a detailed look at engagement, reach, and other metrics to help you understand what types of content resonate with your audience. Social media management software will increase your effectiveness and success. It is difficult to consistently come up with content ideas to post.

Social Media 195

Social Media Management Tips Advertising 195

InMoment XI

JANUARY 22, 2025

Unify Efforts With Local Listing Management Software Many of the challenges grocery businesses face boil down to issues of scale. Local listing management software is the solution to scalability challenges. There are so many local listing services to keep track of, and it has to be done for every single location.

How To 195

How To Social Media Software ROI 195

ECXO

FEBRUARY 3, 2025

Example: Imagine a customer buying a piece of software from your company. Example: A SaaS company regularly sends proactive reports to their clients showing how theyve saved time or money using the software. Timely follow-ups: Sales teams check in with prospects and existing customers regularlynot to sell, but to offer value.

Sales 243

Sales Customer Experience e-support Examples 243