SXSW Interactive Parties: Meet ReviewTrackers at These Events
FEBRUARY 22, 2017
Here’s a list of parties and events where you can meet up and say “hello” to the ReviewTrackers team. (If The Consumer Technology Association is hosting a meet up in Austin for current and future CTA members. Women in Digital: SXSW Meet Up .
When Customer Expectations Are Unreasonable, Meet Them Anyway
Who's Your Gladys?
SEPTEMBER 6, 2016
The post When Customer Expectations Are Unreasonable, Meet Them Anyway appeared first on Who's Your Gladys? It takes self-control to handle a customer with over-the-top expectations.
Intelligent Experiences: Where CX Meets Tech
JANUARY 26, 2015
From the 1970s through the 1990s, customers’ experiences evolved quickly with the introduction of technology like ATMs, CRM systems,touchscreen kiosks, and interactive voice response systems. Companies were the early adopters.
Pet Peeve #3 – Being Late for Another Unproductive Meeting
JULY 20, 2015
We’ve had it up to here with meetings (position your straightened hand under your chin for maximum effect). One to discuss the budget, one for payroll, one for marketing and another for something else that doesn’t benefit your customer… …sick and tired of meetings! The post Pet Peeve #3 – Being Late for Another Unproductive Meeting appeared first on Steve DiGioia and was written by Steve DiGioia. Pet Peeves meetingsThis original article was written by Steve DiGioia.
Life’s too short for bad customer service. Meet the new Kayako.
JULY 4, 2016
When we built the first Kayako, we wanted to create a customer service tool that had the customer at its heart. Something that would help us speak the customer’s language, tick their boxes, and voila — ticket closed. Happy customers, happy support team, right? But times have changed.
Where Insight Meets Engagement
JUNE 24, 2015
Data has always proven problematic for many companies, as most recognize its importance, but few know how to bring this information to action. However, in recent years, technology has matured, allowing more organizations to gather, parse, analyze, and employ data with ease and efficiency.
Meeting Millennial Customer Expectations
FEBRUARY 5, 2016
Date: Friday, February 5, 2016 Meeting Millennial Customer Expectations. This means that organizations need to ensure that the customer experience meets the needs and expectations of Millennials if they want to win and retain their business.
The Most Creative Meet the Team Pages
JUNE 17, 2016
The most creative and fun to watch “meet the team pages” I found online. Sometimes people put a lot of money, work and time into creating great meet the team pages. The post The Most Creative Meet the Team Pages appeared first on LiveChat.
Dealing with Moaners and Complainers during Emotionally Charged Meetings
Who's Your Gladys?
JANUARY 29, 2016
Running an effective meeting isn’t always easy – especially when emotions run high. The post Dealing with Moaners and Complainers during Emotionally Charged Meetings appeared first on Who's Your Gladys?
5 Reasons Companies Fail To Meet Social Media Expectations
MARCH 29, 2016
Why Companies Fail To Meet Social Media Expectations. The automotive body repair shop is typically a dusty, smelly, male-dominated facility. Since the beginning of time this industry has been labeled as untrustworthy, legitimizing the status quo of caveat emptor.
The Customer Minute! The simple way to get ‘Customer’ on to your agenda
JANUARY 26, 2016
Over the last 22 years – yes I am that old – I have sat through an immeasurable number of business meetings. Team meetings; leadership meetings; board meetings (or should I say bored meetings); entire company meetings.
Instant Satisfaction: How to Meet Rising Customer Expectations
JUNE 1, 2016
As Internet speeds increase and technology becomes more sophisticated, customer expectations of companies’ online performances have also risen. In 2015, 47 percent of U.S.
Intelligent Experiences: Where CX Meets Tech
JANUARY 26, 2015
The post Intelligent Experiences: Where CX Meets Tech appeared first on Mike Wittenstein. From the 1970s through the 1990s, customers’ experiences evolved quickly with the introduction of technology like ATMs, CRM systems,touchscreen kiosks, and interactive voice response systems. Companies were the early adopters. They used the then-new tech to operate more efficiently and profitably—mostly by shifting work from a company’s payroll to its customers’ shoulders.
Meet Your Customer Experience Goals: A Four-Step Guide
JANUARY 12, 2015
Here are some key steps to take now to ensure this happens: Identify who needs to be involved in your business review meetings (e.g., Schedule monthly, recurring customer experience business review meetings with all attendees. Schedule longer quarterly meetings to review upcoming rocks.
Meet the Science Superstars of Customer Service!
AUGUST 27, 2015
Sometimes customer service teams go far beyond the call of duty to delight their customers. One such team is the Guest Services team at the South Florida Science Center. The team does more than just sell admission tickets and merchandise.
When Brand Promise Meets Customer Experience Improvement
MARCH 20, 2015
Because I relish in writing about confusing things, I thought I’d jump back into the muddy relationship between brand and customer experience. So grab your boots. Let’s get started. Brand is the Promise. Imagine brand managers, sleepless in the twilight, worried about their work.
Mistakes to Avoid When Running a Virtual Customer Meeting
AUGUST 24, 2016
Virtual meetings are a convenient way to work directly with your customers while improving and building a relationship. There are now all kinds of services and platforms that make it possible to hold such meetings. However, preparing an agenda helps to keep the meeting on point.
How to Meet the Needs of Your Smart Customers
APRIL 28, 2015
Simply put, you must be as prepared to meet the needs of your “smart” customers as they are to interact with your company. Below is information about how your team can leverage call center software to meet the needs of your “smart” customers.
The huddle: The short meeting that leads to big results
JULY 23, 2015
That’s why smart companies like Apple, Zappos and Telstra gather their employees regularly for short meetings, or huddles. While these meetings may be short (usually 15–30 minutes), they’re the glue that connects individuals to each other and to the larger organization and its mission. During what we at Bain call “case team meetings,” teams working on projects together discuss their progress, challenges they’re facing and feedback from clients.
Why Is Meeting Service Level Agreements So Challenging?
JANUARY 20, 2017
Managing to Service Level Agreements (SLAs) can be a daunting challenge, mostly because few organizations can view and track service requests and work items from the point of origin all the way through execution.
Customer intelligence meets storytelling: 3 benefits of using Stories in the Sparq platform
MAY 25, 2016
Storytelling is a powerful tool in business. Compelling stories grab people’s attention, help communicate a more memorable message and inspire action among important stakeholders.
6 Tips to Make Sure You Are Meeting Your Customers’ Expectations
Win the Customer
JANUARY 15, 2016
Meeting customer expectations is incredibly important for any business that wants to be successful today. Here are six tips to make sure you are meeting your customers’ expectations. Look closely at your analytical data to see whether you are meeting customer expectations. A direct way to make sure you are meeting customer expectations is to use surveys. You can continue meeting customer expectations by taking action when feedback reveals trends.
How can you meet customers’ expectations if you don’t know what they are?
Heart of the Customer
MAY 23, 2016
The post How can you meet customers’ expectations if you don’t know what they are? What does “good” look like? It’s something that, as CX leaders, we’re always thinking of. I frequently get asked questions like, “How fast does our response rate need to be?”
Gamification and Crowdsourcing Meet Customer Service
Win the Customer
NOVEMBER 25, 2014
Customer service is the new battleground for business competition. Any organization that wants to remain relevant today will need to ensure that they’re ready and willing to listen, engage, and respond to customers through the customer’s preferred communication channels in real time.
The art of meeting customer expectations
APRIL 15, 2011
Sales people driven by dollar signs are just eager to take advantage of a situation because it means a financial reward or maybe a sales award at the next staff meeting. Meeting your customers needs to own your market It’s tough out there, and everyone is competing for the.
5 Customer Types You Will Meet In Support Situations (Pt2)
APRIL 15, 2016
Another difficult situation you can face when providing support to customers is meeting someone who likes to think they know more than you. What other types of customers do you meet in support situations?
Nice to meet you! How well do you know your colleagues?
JUNE 5, 2016
The post Nice to meet you! I recently wrote an article for my column on CustomerThink entitled ‘How Well Do You Know Your Customer?’ – the premise was around the significance and necessity of creating customer personas. You can read the article here.
4 Steps to Meet 24/7 Customer Service Expectations on Social Media
JUNE 15, 2016
If you’re a small business with a small staff, meeting these expectations may seem daunting. Social media customers have increasingly demanding expectations.
Serendipity & Chance Meetings: JOIN #Peopleskills Chat Jan. 24th
JANUARY 20, 2016
Has serendipity & chance meetings affected your life/work? The post Serendipity & Chance Meetings: JOIN #Peopleskills Chat Jan. Or do we engineer what happens to us? JOIN The People Skills Coach™ Jan. 24th 10amET/7amPT/3pmGMT in #Peopleskills global Twitter chat to share your view and learn others. 24th appeared first on KateNasser.com.
Why Some CEOs Need 5 Quarters, Not 4, to Meet Sales Goals
DECEMBER 5, 2016
The post Why Some CEOs Need 5 Quarters, Not 4, to Meet Sales Goals appeared first on CustomerGauge. Do you run? I’m a pretty slow runner, but I love a 10k event—I really put my heart into it. If you are like me, you pace yourself carefully, so you try to run with the optimum amount of energy, and finish with a nice turn of speed. Now, picture yourself about to cross that […]. Blog Churn Featured retention Uncategorized churn NPS sales
Customer Experience Sustainability: don’t let your CX house fall down!
JULY 12, 2016
Have you ever wondered why it is still more common than not for us to have to endure experiences as a customer that fail to meet our basic expectations?
Younified Communications—it Really is All About YOU!
NOVEMBER 8, 2016
Meeting after meeting, virtual, mobile and in-person. It’s not just about the quantity of meetings we all participate in, but the quality of our experience to drive productivity and engagement. As you know, there are many different types of meetings.
Meeting the needs of contact center agents
MAY 18, 2016
Date: Wednesday, May 18, 2016 Meeting the needs of contact center agents. Published on: May 18, 2016.
NPS2: Innovating to Meet the Challenges of a Changing CX Landscape
NOVEMBER 6, 2015
Innovation, the process by which new ideas prove their worth, gain acceptance, capture the imagination and take flight, is a key driver of economic and social vitality.
5 World-Class Companies are Meeting the Expectations of Millennials | Boulder Crest Changing Lives | CXE ONLINE Academy is Now Available
OCTOBER 26, 2016
5 World-Class Service Companies are Meeting the Expectations of Millennials“The margin of error for businesses to get the customer experience right has never been more narrow as 68 percent of millennial consumers have stopped doing business with a brand due to a single poor customer service experience.
How Effective are Your Service Communications? Take Another Look!
Up Your Service
FEBRUARY 14, 2016
Hallways, doorways, meeting rooms, office walls, elevators, stairways, monitors, screensavers, cafeterias, warehouses, and vehicles? Service Communications decoration Newsletters Social Media town hall meetingsOrganizations driving change face a common problem.
How to Leverage Every Meeting to Build an Uplifting Service Culture
Up Your Service
MAY 11, 2015
Many years ago, Steris implemented the idea of a “Safety Contact” as a requirement to open every meeting: a safety tip, process, example or occurrence. From the boardroom to small team meetings, the first item on every agenda is a “Safety Contact”.