Uniphore

JANUARY 13, 2022

The post Life at Uniphore: Meet Andrew Dahlkemper, Chief People Officer appeared first on Uniphore. AD: Believe it or not, after 25+ years in this profession in global roles, I’ve never been to India! I’m looking forward to visiting the teams in India at Uniphore as soon as conditions allow.

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Meeting Culture Exercises Connections 246

The DiJulius Group

SEPTEMBER 10, 2023

Why One-on-one Meetings Can’t Be Optional Typically, when we are consulting with an organization, two things are happening when it comes to private discussions with direct reports, illustrating why employee one-on-one meetings matter: They are not happening at all. Meetings Not Happening at All Organizations need to help their leaders.

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Meeting Consulting Groups Report 94

ShepHyken

JULY 19, 2023

At a recent customer service presentation, the speaker who preceded me said that we must do better than simply meeting our customers’ expectations, and he shared some stories of truly amazing service experiences. So back to the idea of just meeting expectations. Then it was my turn to speak. Some people confuse expectations with hope.

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Meeting Management Customer Expectations Customer Service Training 62

Bill Quiseng

APRIL 1, 2022

QUI QUOTE: Nobody raves about a company that meets customer expectations. You have sold them a product or service that meets their wants or needs. When you are working in customer service, you have been happy that your customers leave satisfied. Or you solved their problem for them.

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Customer Expectations Meeting Company Customers 183

Middlesex Consulting

JUNE 11, 2024

This committee plays a crucial role in ensuring that the business secures the best product from the most reputable seller […] The post Meet or Exceed Your Customer’s Expectations, or Risk Having Her Churn appeared first on Middlesex Consulting.

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Meeting Government Consulting Software 78

TechSee

SEPTEMBER 21, 2023

Meet Sophie AI Sophie’s MultiSensory AI fuses data, text (LLMs), audio, speech and visual AI. AI that can interact naturally with users has the potential to augment and automate every service interaction across every channel. This is the vision behind Sophie AI, the world’s first multisensory AI platform for the enterprise.

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Meeting Self Service Contact Center Virtual Agent 109

Eptica

APRIL 11, 2022

Date: Monday, April 11, 2022 Author: Pauline Ashenden - Demand Generation Manager How are banks meeting changing customer service needs? Companies need to meet the requirements of multiple demographics and deliver reassurance across multiple channels. Published on: April 11, 2022. The three areas to focus on to empower your agents.

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Banking Meeting Customer Service Financial 120

Michel Falcon Experience

MARCH 23, 2023

Welcome to… The post How to Run Stronger and More Productive Meetings appeared first on Michel Falcon. To listen to this episode on Apple podcast, click here. To listen on Spotify, click here. To listen to this episode on another platform, click here.

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Meeting How To Employee Engagement Company 88

Comm100

FEBRUARY 15, 2022

In this blog, we’ll be looking at the ways that Comm100 Live Chat meets government requirements for accessibility. Content that is WCAG approved meets the standards of POUR , which has four components: Perceivable: Comm100 Live Chat was built to be perceivable and distinguishable according to WCAG standards.

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Government Meeting Customer Service Guidelines 130

Comm100

FEBRUARY 17, 2022

With such lofty CX expectations, schools must improve student support to meet these expectations. How can higher education meet student support expectations? Here are the key digital channels and technology that schools must offer to meet support expectations: Live chat Chatbots Social media Omnichannel.

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Meeting Social Media Chatbots How To 130

Gainsight

JULY 25, 2024

Needless to say, picking a learning management system (LMS) can seem like a daunting task, which means you’re probably setting up meetings with more than a few vendors. When meeting with the LMS vendor, ask them, “what is it, exactly, about their LMS that makes it foolproof?” The post Meeting With an LMS Vendor?

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Meeting User Experience Groups CRM 52

ShepHyken

MAY 19, 2021

Every Monday morning – or at least the first day of the week I’m in town – we have a team meeting. We begin each meeting with a ritual. It helps us keep customer service “front-of-mind” and is a positive way to start a meeting. There are many other rituals that get people in alignment and ready for a meeting.

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Meeting Customer Service Exercises Customer Service Training 141

Help Scout

AUGUST 22, 2023

Weekly videos are a fun, easier-than-you-think alternative to all-hands meetings and boring email updates. Here’s how Help Scout does it. Read the full article

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Video Meeting 98

NICE inContact

SEPTEMBER 26, 2019

The post Seamless CX Meets Strategic AI appeared first on NICE inContact Blog. Register for the Best Practices Panel: Seamless Customer Experience – Combining AI, VA with Live Agents.

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Meeting Self Service Contact Center Chatbots 137

Comm100

FEBRUARY 17, 2022

With such lofty CX expectations, schools must improve student support to meet these expectations. How can higher education meet student support expectations? Here are the key digital channels and technology that schools must offer to meet support expectations: Live chat Chatbots Social media Omnichannel.

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Meeting Social Media Chatbots How To 130

One Millimeter Mindset

FEBRUARY 8, 2023

It is time to reset expectations about who you and I are actually meeting with. Today, I share some changes a group of us are making which create more positive dynamics and a solid sense of purpose during meetings. We ask people to reset expectations about who you actually are meeting with. Meet people where they are.

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Meeting Consulting Innovation Leadership 91

SAP Customer Experience

NOVEMBER 2, 2023

This time is a brand new series of four Live Sessions: Meet SAP Customer Experience Solutions. Welcome to another blog post presenting a new learning asset created for the SAP Customer Experience Solutions portfolio. Background Context Beginning with SAP Customer Experience Solutions can be tough if you.

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Meeting Customer Experience Customers Brands 71

Help Scout

AUGUST 22, 2023

Here are the telltale signs of a meeting that has gone completely off the rails. Read the full article

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Meeting How To 75

Zonka Feedback

DECEMBER 3, 2021

Are you thinking of using Live Polls for your upcoming meetings? If you are working remotely, which most companies have been for a couple of years, virtual meetings and web conferences must be a part of your life.

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Meeting Conference Company Feedback 98

Comm100

FEBRUARY 17, 2022

With such lofty CX expectations, schools must improve student support to meet these expectations. This article will take you through the key student support expectations and how higher education can meet these demands with digital channels. How can higher education meet student support expectations? Table of contents.

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Meeting Social Media Chatbots Omni-Channel 130

2020 Research

APRIL 29, 2024

The post A New Generation Is Born: Meet Gen C appeared first on Sago. Gain an understanding of the unique blend of pragmatism and innovation that defines this generation and drives their motivations. Download the full report now to understand how this influential cohort is shaping our world!

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Meeting Analysis Groups Report 52

Think Customers

JUNE 24, 2024

The post Emerging technologies meet familiar challenges at CCW conference appeared first on 1to1 Media. There’s a lot to be optimistic about for the future, even if it’s not yet fully defined, according to Amber Scott, vice president of CX at Serta Simmons Bedding. “I

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Conference Technology Meeting Contact Center 59

Influitive

DECEMBER 2, 2021

The post Meet your 2021 Influitive BAMMIE Finalists appeared first on Influitive. Our finalists have demonstrated creative excellence, innovation and record-smashing results, all while remaining employee and […].

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Meeting Innovation Marketing Company 98

Adrian Swinscoe

AUGUST 10, 2022

Meet NextivaONE first appeared on Adrian Swinscoe. “Can you please come up with a solution to the daily frustrations we have just trying to work together and serve customers?” ” This is a common […]. The post An end to customer support frustrations?

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Meeting Customers 98

COPC

DECEMBER 1, 2022

The COPC Standards Committee meets twice a year to discuss the state of the industry, review user input, identify emerging trends and determine meaningful updates to the COPC CX Standard. The post November COPC Standard Committee Meeting appeared first on COPC Inc. headquarters are in Winter Park, FL, U.S.,

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Meeting Contact Center Employee Engagement Metrics 72

Zonka Feedback

OCTOBER 11, 2022

Your team's productivity, morale, and development are all impacted greatly by the quality of your meetings. Measuring and monitoring the success of your meetings can provide you with the confidence that you're making progress toward your objectives. Conducting surveys is a tried-and-true method for learning their opinions.

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Meeting Measurement Survey Software 98

COPC

APRIL 28, 2023

and the COPC Standards Committee, a group of global customer experience (CX) experts overseeing the evolution of the COPC CX Standard , meet twice a year to ensure the Standard continues to adapt to the changing dynamics of the industry. Guest speakers from Mastercard , Nexcom A/S (Nexcom) and Quiq presented on the topic.

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Meeting Customer Experience Guidelines Contact Center 76

Beyond Philosophy

FEBRUARY 10, 2020

By providing an experience that meets the needs of customers and potential customers, the organization increases its sales. We use improving Customer Experiences to meet the needs of customers so that they want to do business with one company over another. Customer Driven-Growth. Customer Driven-Growth.

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Meeting Hospitality Return on Investment Telecommunications 172

Centercode

JULY 6, 2023

The practice is also gaining traction in beta testing, so we thought now would be a good time to discuss some best practices and caveats for scheduling meetings with beta testers. Done correctly, these meetings can have a great effect on participation and open doors to insights that are hard to obtain through other methods.

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Meeting Examples Marketing Customers 52

The DiJulius Group

AUGUST 19, 2020

The post 017: Meet John DiJulius appeared first on The DiJulius Group. John didn’t get his success offered on a silver platter. When his dad deserted his mom and siblings, they went from being upper-middle-class to. Read Full Article.

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Meeting Groups Customer Experience Customer Service 95