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November COPC Standard Committee Meeting

COPC

The COPC Standards Committee meets twice a year to discuss the state of the industry, review user input, identify emerging trends and determine meaningful updates to the COPC CX Standard. The post November COPC Standard Committee Meeting appeared first on COPC Inc.

Meeting 67
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Life at Uniphore: Meet Andrew Dahlkemper, Chief People Officer

Uniphore

The post Life at Uniphore: Meet Andrew Dahlkemper, Chief People Officer appeared first on Uniphore. As part of our ongoing “Life at Uniphore” series, we interviewed Andrew Dahlkemper, Uniphore’s new Chief People Officer.

Meeting 207
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The Top Customer Service Expectations that Brands aren’t Meeting

Comm100

Today’s customer service expectations are at an all-time high, and many organizations are failing to meet the demand. Only 10% of customers say that most brands are meeting their expectations for a “good experience”. How can brands meet today’s sky-high customer service expectations?

Meeting 168
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7 Ways to Improve Your Virtual Meetings

Feedbackly

Insight better meetings Communicate communication Coronavirus COVID-19 free tool improve meetings meeting analytics remote meetings Virtual Meetings zoom

Meeting 66
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Industry Shake-Up: 2023 Commerce Trends To Rock Your World

Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree

Join this exclusive conversation with our expert panelists and learn how you can thrive as an e-commerce retailer - even when faced with adverse market challenges. Don't miss out; register today!

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Positive Psychology Meets Customer Experience

Experience Matters

Last week, the Temkin Group leadership team attended the World Congress on Positive Psychology in Orlando. Kudos to the International Positive Psychology Association for putting on such a great event. It was inspirational for us, as it confirmed what we fundamentally believed; positive psychology can be an incredibly valuable tool within the world of customer experience. What is Positive Psychology? Before we go any further, I want to make sure everyone understands what positive psychology.

Meeting 263
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Seamless CX Meets Strategic AI

NICE inContact

The post Seamless CX Meets Strategic AI appeared first on NICE inContact Blog. Here’s the problem: 91% of customers expect a seamless experience when moving from one method of communication with a company to another (e.g., chat to phone). Yet only 24% of businesses give themselves an excellent rating in providing this seamless customer experience (CX). So, what are these stand-out organizations doing that the other 76% aren’t?

Meeting 131
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017: Meet John DiJulius

The DiJulius Group

The post 017: Meet John DiJulius appeared first on The DiJulius Group. In this episode, world-class customer service authority and president of The DiJulius Group, John DiJulius, shares some great insights into customer experience gleaning from his remarkable years of experience and expertise.

Meeting 81
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Meet the New EMEA Cyber Security Analyst

Forrester Digital Transformation

Meet Tope Olufon, the new analyst covering cyber security in EMEA. CISO Trends Cybersecurity Trends security architecture security risk management Security Services Zero Trust Zero Trust Model

Meeting 52
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Meet Bree: CSM at ChurnZero

ChurnZero

The post Meet Bree: CSM at ChurnZero appeared first on ChurnZero. ChurnZero’s employee spotlight series highlights the person behind the professional, digging deep and discovering what drives our team members. This spotlight features, Bree Pecci , Customer Success Manager at ChurnZero. .

Meeting 81
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The Impact of Direct Dials on Sales Productivity

Leveraging the latest industry research, this eBook highlights the impact of direct dial phone numbers on sales productivity with the goal of empowering reps to have more conversations with prospects, and consequently, schedule more meetings, increase opportunities, and close more business - fast.

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Meeting Expectations – How to Improve Student Support in Higher Education

Comm100

With such lofty CX expectations, schools must improve student support to meet these expectations. How can higher education meet student support expectations? Learn how your school can meet these expectations and improve engagement and satisfaction.

Meeting 130
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Leading virtual meetings

Myra Golden Media

With Covid-19, most meetings will be virtual. Learn how to make your virtual meetings productive and engaging in this short course. Customer Experience Design

Meeting 68
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33 Pre, During & Post Meeting Survey Questions to Measure Success

Zonka Feedback

Your team's productivity, morale, and development are all impacted greatly by the quality of your meetings. Measuring and monitoring the success of your meetings can provide you with the confidence that you're making progress toward your objectives.

Meeting 82
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Different Poll Types for your Next Meeting

Zonka Feedback

Are you thinking of using Live Polls for your upcoming meetings? If you are working remotely, which most companies have been for a couple of years, virtual meetings and web conferences must be a part of your life. Good idea!

Meeting 83
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The New Digital Landscape for Next-Gen CX

Boost customer satisfaction across all digital channels with this stat-filled guide, which reveals the key ingredients you need to keep all of your customers satisfied.

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A Conversation with CX Expert, Shep Hyken – How to Meet Today’s Sky-high CX Expectations

Comm100

They discussed why and how CX expectations have grown so high, what brands can do to meet these demands, and Shep’s opinion on the future of CX. Curious for more insights from this interview on how to meet the rising CX expectations of today’s customers?

Meeting 159
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Meet Anton!

Dapresy

The post Meet Anton! Find out more about the people who bring Dapresy’s products to life… Anton, can you introduce yourself? I started working at Dapresy 4½ years ago after I completed my university studies in industrial engineering and management. My first role was as project manager, which gave me the chance to learn about the market research industry, what types of deliveries MR agencies do and everything about how to use our software.

Meeting 52
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Meet Nikita!

Dapresy

The post Meet Nikita! Find out more about the people who bring Dapresy’s products to life… Nikita, can you introduce yourself? Hello! I’m Nikita – born and bred in Indonesia but living in Australia for over 7 years. I work as a Solutions Architect for Dapresy Asia Pacific (DAP), which is based in Brisbane, Australia.

Meeting 52
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Meet The New Analyst Covering Enterprise Transformation

Forrester Digital Transformation

Meet Manuel Geitz, the new analyst covering Enterprise Transformation, Innovation and Strategy. His core interest is in the execution of change. Agile Architecture & Technology Strategy customer obsession Digital Transformation Innovation technology-driven innovation

Meeting 52
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Customer Preferences: How Community Can Deliver a Simplified Experience

Your customers want a simplified customer experience. Make sure you give it to them with community. Download the whitepaper to learn more!

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099: Meet as Strangers, Leave as Friends

The DiJulius Group

The post 099: Meet as Strangers, Leave as Friends appeared first on The DiJulius Group. There is no greater skill that can be acquired that has a bigger impact on our personal and professional lives than the ability to build instant rapport with others.

Groups 52
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Meet the Super Forum 2021 Award Winners!

Vanilla Forums

Without further ado, let’s meet the winners! Each year, it’s a privilege to be able to recognize organizations for their innovation, persistence, and planning during the. Super Forum awards.

Meeting 83
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QUI QUOTE: Nobody raves about a company that meets customer expectations.

Bill Quiseng

QUI QUOTE: Nobody raves about a company that meets customer expectations. You have sold them a product or service that meets their wants or needs. When you are working in customer service, you have been happy that your customers leave satisfied.

Meeting 146
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Conducting Surveys in Webex Meetings

Zonka Feedback

Webex meetings are an excellent way to connect with your team members and clients. But these meetings can often get boring and less interactive when the communication remains only one-sided.

Meeting 52
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Research Study: Customer Perceptions of the Community Experience

We surveyed more than 600 consumers about their perceptions of the community experience. Our aim? To reveal how community can impact business-focused objectives. Get your free copy of this research report today to find out how customer expectations can be addressed and how it can affect your brand’s bottom line.

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Meet Your New Technology, Architecture, & Delivery Analyst

Forrester Digital Transformation

When did you join Forrester? I began my latest career adventure with Forrester in November, 2021. The Forrester “Bold at Work” values will be core drivers for my research with the intent of enabling clients and technology vendors to also be “bold at work”. Together, we’ll accomplish great things.

Meeting 83
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How Brands Should Adjust Loyalty Efforts to Meet Customer Demands

Merkle

And because of this, relying on pre-pandemic loyalty strategies won’t be enough to meet customers’ rational and emotional needs Marketers are facing a consumer landscape that is significantly different than the one just two years ago.

Meeting 79
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Supply Chain Shortage Of Transformers: More Than Meets The Eye

Forrester Digital Transformation

They say the most inopportune time to buy an umbrella is when it’s raining. That’s exactly what’s happening now to US utilities companies scrambling to procure a critical component required to beef up or repair power lines just as the US hurricane season arrives.

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Rule #0: Meet Contractors Where They Are

Uplight

The post Rule #0: Meet Contractors Where They Are appeared first on Uplight. Electrification. Demand management. Renewable energy. The future (and opportunity space) is bright!

Meeting 52
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100 Pipeline Plays: The Modern Sales Playbook

For the first time, we’re sharing the winning plays that took us from scrappy startup to a publicly traded company. Use our proven data-driven plays to grow your pipeline and crush your revenue targets.

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C.A.R.E. Teleforum Meet The Members

Customercount

Don't let Covid-19 stop you meeting new people. Teleforum Meet The Members appeared first on CustomerCount. Join the C.A.R.E. Teleforum, connect with C.A.R.E. members to share information and inventory options. The post C.A.R.E.

Meeting 68
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What You Should Always and Never Do in Remote Meetings: Part 1

The DiJulius Group

1. Feature Article What You Should Always and Never Do in Remote Meetings: Part 1 By John DiJulius, Chief Revolution Officer By now we have all seen someone on a Zoom call accidentally showing they are not wearing pants or someone saying something embarrassing thinking they were on mute.

Meeting 82
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Meet Zoom Virtual Agent, the next Evolution of Solvvy

Solvvy

Since Zoom acquired Solvvy earlier this year, many people have asked me why Zoom, a company that is the gold standard for team collaboration and meetings, would look to bring Solvvy’s advanced conversational AI technology and team into its portfolio. Zoom is more than video meetings.

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Contact Center Wrap-Up—Where the Rubber Meets the Road

Quadient

Contact Center Wrap-Up—Where the Rubber Meets the Road. That’s where the rubber meets the road. Marissa Feigen. Mon, 05/23/2022 - 12:58. Customer experience (CX) is the new marketing battleground.

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How ZoomInfo Helps Overcome the Top Pain Points of Inside Sales

Recent digital transformation has shifted the B2B landscape by ushering in the era of buyer empowerment. With more access to user reviews, analyst opinion, and industry research, decision-makers are more informed than ever while navigating what is now known as the “buyer’s journey.”

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How to Run an Effective Customer Experience Team Meeting

Experience Investigators

This often means creating a team of leaders who regularly meet to discuss priorities, resources and accountabilities that drive CX forward. But whatever you call yourselves, running effective meetings that keep the team engaged, excited, and working together is key to your success.

Meeting 105
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Meet Scott: Customer Support Representative at ChurnZero

ChurnZero

The post Meet Scott: Customer Support Representative at ChurnZero appeared first on ChurnZero. ChurnZero’s employee spotlight series highlights the person behind the professional, digging deep and discovering what drives our team members.

Meeting 81
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Sales Kickoff Meeting: CSOs Must Do These Four Things Well

Forrester Digital Transformation

During the next round of sales kickoff (SKO) meetings, sellers will seek answers to probing questions. Will there be shortfalls, layoffs, and reorganizations? Better products, achievable quotas, and more support?

Sales 52
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Pet Peeve #3 – Being Late for Another Unproductive Meeting

Steve DiGioia

We’ve had it up to here with meetings (position your straightened hand under your chin for maximum effect). One to discuss the budget, one for payroll, one for marketing and another for something else that doesn’t benefit your customer… …sick and tired of meetings! The post Pet Peeve #3 – Being Late for Another Unproductive Meeting appeared first on Steve DiGioia and was written by Steve DiGioia. Pet Peeves meetingsThis original article was written by Steve DiGioia.

Meeting 117
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Top Priorities in Customer-Centric Contact Centers

Speaker: Tony Medrano, CEO of RapportBoost.ai

Customer preferences are constantly evolving, creating the need for contact centers to change in order to meet their needs. What communication channels do customers prefer? Leading contact center and technology experts will discuss trends in phone, chat, email, SMS and self-serve options in order to help our audience better connect with, retain and acquire customers. Join Tony Medrano, CEO of RapportBoost.ai, Nate Brown, Co-Founder of CX Accelerator, and Kaye Chapman, Learning and Development Manager at Comm100, as they present real case studies of how companies are adapting to industry trends to meet the needs of customers and agents.