The Top Customer Service Expectations that Brands aren’t Meeting

Comm100

Today’s customer service expectations are at an all-time high, and many organizations are failing to meet the demand. Only 10% of customers say that most brands are meeting their expectations for a “good experience”. How can brands meet today’s sky-high customer service expectations?

Life at Uniphore: Meet Andrew Dahlkemper, Chief People Officer

Uniphore

The post Life at Uniphore: Meet Andrew Dahlkemper, Chief People Officer appeared first on Uniphore. As part of our ongoing “Life at Uniphore” series, we interviewed Andrew Dahlkemper, Uniphore’s new Chief People Officer.

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7 Ways to Improve Your Virtual Meetings

Feedbackly

Insight better meetings Communicate communication Coronavirus COVID-19 free tool improve meetings meeting analytics remote meetings Virtual Meetings zoom

Meeting Expectations – How to Improve Student Support in Higher Education

Comm100

With such lofty CX expectations, schools must improve student support to meet these expectations. How can higher education meet student support expectations? Learn how your school can meet these expectations and improve engagement and satisfaction.

The New Digital Landscape for Next-Gen CX

Boost customer satisfaction across all digital channels with this stat-filled guide, which reveals the key ingredients you need to keep all of your customers satisfied.

Positive Psychology Meets Customer Experience

Experience Matters

Last week, the Temkin Group leadership team attended the World Congress on Positive Psychology in Orlando. Kudos to the International Positive Psychology Association for putting on such a great event. It was inspirational for us, as it confirmed what we fundamentally believed; positive psychology can be an incredibly valuable tool within the world of customer experience. What is Positive Psychology? Before we go any further, I want to make sure everyone understands what positive psychology.

How to Automate “Meeting Minutes” Action Items with Intelligent Solutions?

SmartKarrot

In corporate culture, the one thing that you can no longer live without is a meeting. With the help of the meeting, teams bond together and get things done smoothly. With the help of meetings, everyone in the organization gets on the same page.

017: Meet John DiJulius

The DiJulius Group

The post 017: Meet John DiJulius appeared first on The DiJulius Group. In this episode, world-class customer service authority and president of The DiJulius Group, John DiJulius, shares some great insights into customer experience gleaning from his remarkable years of experience and expertise.

QUI QUOTE: Nobody raves about a company that meets customer expectations.

Bill Quiseng

QUI QUOTE: Nobody raves about a company that meets customer expectations. You have sold them a product or service that meets their wants or needs. When you are working in customer service, you have been happy that your customers leave satisfied.

Seamless CX Meets Strategic AI

NICE inContact

The post Seamless CX Meets Strategic AI appeared first on NICE inContact Blog. Here’s the problem: 91% of customers expect a seamless experience when moving from one method of communication with a company to another (e.g., chat to phone). Yet only 24% of businesses give themselves an excellent rating in providing this seamless customer experience (CX). So, what are these stand-out organizations doing that the other 76% aren’t?

How to Close the Customer Feedback Loop and Open the Doors to CX Success!

There are plenty of “best practice” misconceptions that prevent success in closing the customer feedback loop. Learn how to overcome the most common mistakes to gain a stronger ROI from all your closed loop efforts!

Different Poll Types for your Next Meeting

Zonka Feedback

Are you thinking of using Live Polls for your upcoming meetings? If you are working remotely, which most companies have been for a couple of years, virtual meetings and web conferences must be a part of your life. Good idea!

Meet Bree: CSM at ChurnZero

ChurnZero

The post Meet Bree: CSM at ChurnZero appeared first on ChurnZero. ChurnZero’s employee spotlight series highlights the person behind the professional, digging deep and discovering what drives our team members. This spotlight features, Bree Pecci , Customer Success Manager at ChurnZero. .

Meet Alex Wood, VP of Information Security

Uplight

The post Meet Alex Wood, VP of Information Security appeared first on Uplight. Alex Wood is Uplight’s new VP of Information Security. As Uplight partners with utilities, we know information security is top of mind as they work to maintain a reliable energy infrastructure that powers our lives.

Meet your 2021 Influitive BAMMIE Finalists

Influitive

The post Meet your 2021 Influitive BAMMIE Finalists appeared first on Influitive.

The Impact of Direct Dials on Sales Productivity

Leveraging the latest industry research, this eBook highlights the impact of direct dial phone numbers on sales productivity with the goal of empowering reps to have more conversations with prospects, and consequently, schedule more meetings, increase opportunities, and close more business - fast.

Leading virtual meetings

Myra Golden Media

With Covid-19, most meetings will be virtual. Learn how to make your virtual meetings productive and engaging in this short course. Customer Experience Design

Conducting Surveys in Webex Meetings

Zonka Feedback

Webex meetings are an excellent way to connect with your team members and clients. But these meetings can often get boring and less interactive when the communication remains only one-sided.

Meet Your New Technology, Architecture, & Delivery Analyst

Forrester Digital Transformation

When did you join Forrester? I began my latest career adventure with Forrester in November, 2021. The Forrester “Bold at Work” values will be core drivers for my research with the intent of enabling clients and technology vendors to also be “bold at work”. Together, we’ll accomplish great things.

Meet the Super Forum 2021 Award Winners!

Vanilla Forums

Without further ado, let’s meet the winners! Each year, it’s a privilege to be able to recognize organizations for their innovation, persistence, and planning during the. Super Forum awards.

The Ideal Support Community for Your CX Team

Speaker: Adrian Speyer, Head of Community and Lead Evangelist for Higher Logic Vanilla

Struggling to reach your customer service goals? A support community could be the answer you’re looking for. Worried about time to resolution and quality of self-service answers? Let Adrian Speyer explain in this free webinar.

How to Reduce Field Service Costs to Meet Optimization Goals

TechSee

The post How to Reduce Field Service Costs to Meet Optimization Goals appeared first on TechSee. Field service organizations have long been implementing measures to reduce their high operational costs.

Meet Anton!

Dapresy

The post Meet Anton! Find out more about the people who bring Dapresy’s products to life… Anton, can you introduce yourself? I started working at Dapresy 4½ years ago after I completed my university studies in industrial engineering and management. My first role was as project manager, which gave me the chance to learn about the market research industry, what types of deliveries MR agencies do and everything about how to use our software.

Meet GenZ’s newest craze: BeReal

Lithium

A new social platform has entered the scene and has become popular with Gen Z audiences in the past year: BeReal. Hear from our Strategic Services team about what the app is offering its users, why Gen Z is drawn to it, and what brands can learn from its popularity.

Meet Nikita!

Dapresy

The post Meet Nikita! Find out more about the people who bring Dapresy’s products to life… Nikita, can you introduce yourself? Hello! I’m Nikita – born and bred in Indonesia but living in Australia for over 7 years. I work as a Solutions Architect for Dapresy Asia Pacific (DAP), which is based in Brisbane, Australia.

Customer Preferences: How Community Can Deliver a Simplified Experience

Your customers want a simplified customer experience. Make sure you give it to them with community. Download the whitepaper to learn more!

What You Should Always and Never Do in Remote Meetings: Part 1

The DiJulius Group

1. Feature Article What You Should Always and Never Do in Remote Meetings: Part 1 By John DiJulius, Chief Revolution Officer By now we have all seen someone on a Zoom call accidentally showing they are not wearing pants or someone saying something embarrassing thinking they were on mute.

Meeting Overload: Could This Be An Email?

Vanilla Forums

Over the past few years the way many people work has changed dramatically. Some became full time remote workers, with others moving to more of a hybrid model. Though the flexibility has been great for many, for those who were used to in person interaction, it’s been a struggle adjusting.

Meet The Analyst Covering Data Storytelling, Data Literacy And Data Leadership: Kim Herrington

Forrester Digital Transformation

Tell us about yourself: I help people seek, solicit, and speak data & information in safe to share environments. I can help data, technology, and business leaders influence culture change and ignite insight-driven decision making at their organizations.

Data 83

Accessibility in Customer Service – How Comm100 Live Chat Meets Government Requirements

Comm100

In this blog, we’ll be looking at the ways that Comm100 Live Chat meets government requirements for accessibility. The post Accessibility in Customer Service – How Comm100 Live Chat Meets Government Requirements appeared first on Comm100.

Research Study: Customer Perceptions of the Community Experience

We surveyed more than 600 consumers about their perceptions of the community experience. Our aim? To reveal how community can impact business-focused objectives. Get your free copy of this research report today to find out how customer expectations can be addressed and how it can affect your brand’s bottom line.

Improving Student Support – How to Meet Student Expectations in Higher Education

Comm100

With such lofty CX expectations, schools must improve student support to meet these expectations. How can higher education meet student support expectations? Learn how your school can meet these expectations and improve engagement and satisfaction.

How to Improve Student Support Services – Meeting Sky-High Expectations in Higher Education

Comm100

With such lofty CX expectations, schools must improve student support to meet these expectations. This article will take you through the key student support expectations and how higher education can meet these demands with digital channels. Today’s students are CX-indulged.

Redesigned App to Meet Your Needs

2020 Research

Redesigned App to Meet Your Needs – Over The Shoulder. The post Redesigned App to Meet Your Needs appeared first on Schlesinger Group. Need to be there in key moments as they occur?

Redesigned App to Meet Your Needs

2020 Research

Redesigned App to Meet Your Needs – Over The Shoulder. The post Redesigned App to Meet Your Needs appeared first on Schlesinger Group. Need to be there in key moments as they occur?

100 Pipeline Plays: The Modern Sales Playbook

For the first time, we’re sharing the winning plays that took us from scrappy startup to a publicly traded company. Use our proven data-driven plays to grow your pipeline and crush your revenue targets.

Meet Scott: Customer Support Representative at ChurnZero

ChurnZero

The post Meet Scott: Customer Support Representative at ChurnZero appeared first on ChurnZero. ChurnZero’s employee spotlight series highlights the person behind the professional, digging deep and discovering what drives our team members.