Life at Uniphore: Meet Andrew Dahlkemper, Chief People Officer


The post Life at Uniphore: Meet Andrew Dahlkemper, Chief People Officer appeared first on Uniphore. As part of our ongoing “Life at Uniphore” series, we interviewed Andrew Dahlkemper, Uniphore’s new Chief People Officer.

The Top Customer Service Expectations that Brands aren’t Meeting


Today’s customer service expectations are at an all-time high, and many organizations are failing to meet the demand. Only 10% of customers say that most brands are meeting their expectations for a “good experience”. How can brands meet today’s sky-high customer service expectations?


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Positive Psychology Meets Customer Experience

Experience Matters

Last week, the Temkin Group leadership team attended the World Congress on Positive Psychology in Orlando. Kudos to the International Positive Psychology Association for putting on such a great event. It was inspirational for us, as it confirmed what we fundamentally believed; positive psychology can be an incredibly valuable tool within the world of customer experience. What is Positive Psychology? Before we go any further, I want to make sure everyone understands what positive psychology.

A Conversation with CX Expert, Shep Hyken – How to Meet Today’s Sky-high CX Expectations


They discussed why and how CX expectations have grown so high, what brands can do to meet these demands, and Shep’s opinion on the future of CX. Curious for more insights from this interview on how to meet the rising CX expectations of today’s customers?

How to Run a Successful Voice of the Customer Program

The Voice of the Customer (VoC) is the core foundation of any successful customer experience program. Download this guide from GetFeedback to learn how you can launch a successful Voice of the Customer program that drives return on investment!

7 Ways to Improve Your Virtual Meetings


Insight better meetings Communicate communication Coronavirus COVID-19 free tool improve meetings meeting analytics remote meetings Virtual Meetings zoom

017: Meet John DiJulius

The DiJulius Group

The post 017: Meet John DiJulius appeared first on The DiJulius Group. In this episode, world-class customer service authority and president of The DiJulius Group, John DiJulius, shares some great insights into customer experience gleaning from his remarkable years of experience and expertise.

Meeting Expectations – How to Improve Student Support in Higher Education


With such lofty CX expectations, schools must improve student support to meet these expectations. How can higher education meet student support expectations? Learn how your school can meet these expectations and improve engagement and satisfaction.

Build Confidence when Meeting with Customers

SAP Customer Experience

Struggling with positioning a powerful value story with your customer? Looking for best practices? Look no further. We have you covered!

Meet Bree: CSM at ChurnZero


The post Meet Bree: CSM at ChurnZero appeared first on ChurnZero. ChurnZero’s employee spotlight series highlights the person behind the professional, digging deep and discovering what drives our team members. This spotlight features, Bree Pecci , Customer Success Manager at ChurnZero. .

The Impact of Direct Dials on Sales Productivity

Leveraging the latest industry research, this eBook highlights the impact of direct dial phone numbers on sales productivity with the goal of empowering reps to have more conversations with prospects, and consequently, schedule more meetings, increase opportunities, and close more business - fast.

Different Poll Types for your Next Meeting

Zonka Feedback

Are you thinking of using Live Polls for your upcoming meetings? If you are working remotely, which most companies have been for a couple of years, virtual meetings and web conferences must be a part of your life. Good idea!

Leading virtual meetings

Myra Golden Media

With Covid-19, most meetings will be virtual. Learn how to make your virtual meetings productive and engaging in this short course. Customer Experience Design

Meet your 2021 Influitive BAMMIE Finalists


The post Meet your 2021 Influitive BAMMIE Finalists appeared first on Influitive.

How to Reduce Field Service Costs to Meet Optimization Goals


The post How to Reduce Field Service Costs to Meet Optimization Goals appeared first on TechSee. Field service organizations have long been implementing measures to reduce their high operational costs.

The New Digital Landscape for Next-Gen CX

Boost customer satisfaction across all digital channels with this stat-filled guide, which reveals the key ingredients you need to keep all of your customers satisfied.

QUI QUOTE: Nobody raves about a company that meets customer expectations.

Bill Quiseng

QUI QUOTE: Nobody raves about a company that meets customer expectations. You have sold them a product or service that meets their wants or needs. When you are working in customer service, you have been happy that your customers leave satisfied.

Meet The New Analyst Covering Digital Business & Strategy: William Dahlgren

Forrester Digital Transformation

New analyst joins Forrester's Stockholm office to cover Digital Business & Strategy (DB&S) and focus on topics such as digital strategy and metrics across industries. digital business Digital Transformation EMEA Sustainability

Conducting Surveys in Webex Meetings

Zonka Feedback

Webex meetings are an excellent way to connect with your team members and clients. But these meetings can often get boring and less interactive when the communication remains only one-sided.

Meet the Super Forum 2021 Award Winners!

Vanilla Forums

Without further ado, let’s meet the winners! Each year, it’s a privilege to be able to recognize organizations for their innovation, persistence, and planning during the. Super Forum awards.

Customer Preferences: How Community Can Deliver a Simplified Experience

Your customers want a simplified customer experience. Make sure you give it to them with community. Download the whitepaper to learn more!

Meet Anton!


The post Meet Anton! Find out more about the people who bring Dapresy’s products to life… Anton, can you introduce yourself? I started working at Dapresy 4½ years ago after I completed my university studies in industrial engineering and management. My first role was as project manager, which gave me the chance to learn about the market research industry, what types of deliveries MR agencies do and everything about how to use our software.

Meet Nikita!


The post Meet Nikita! Find out more about the people who bring Dapresy’s products to life… Nikita, can you introduce yourself? Hello! I’m Nikita – born and bred in Indonesia but living in Australia for over 7 years. I work as a Solutions Architect for Dapresy Asia Pacific (DAP), which is based in Brisbane, Australia.

Meet Your New Technology, Architecture, & Delivery Analyst

Forrester Digital Transformation

When did you join Forrester? I began my latest career adventure with Forrester in November, 2021. The Forrester “Bold at Work” values will be core drivers for my research with the intent of enabling clients and technology vendors to also be “bold at work”. Together, we’ll accomplish great things.

An end to customer support frustrations? Meet NextivaONE

Adrian Swinscoe

Meet NextivaONE first appeared on Adrian Swinscoe “Can you please come up with a solution to the daily frustrations we have just trying to work together and serve customers?” ” This is a common […]. The post An end to customer support frustrations?

Research Study: Customer Perceptions of the Community Experience

We surveyed more than 600 consumers about their perceptions of the community experience. Our aim? To reveal how community can impact business-focused objectives. Get your free copy of this research report today to find out how customer expectations can be addressed and how it can affect your brand’s bottom line.

Contact Center Wrap-Up—Where the Rubber Meets the Road


Contact Center Wrap-Up—Where the Rubber Meets the Road. That’s where the rubber meets the road. Marissa Feigen. Mon, 05/23/2022 - 12:58. Customer experience (CX) is the new marketing battleground.

Meet Alex Wood, VP of Information Security


The post Meet Alex Wood, VP of Information Security appeared first on Uplight. Alex Wood is Uplight’s new VP of Information Security. As Uplight partners with utilities, we know information security is top of mind as they work to maintain a reliable energy infrastructure that powers our lives.

Meet the Analyst Covering Design Workflow: Sheila Mahoutchian

Forrester Digital Transformation

What topics will you be covering at Forrester? I’m excited to dive deep into coverage areas revolving around design workflows, tools, and services for the CX function.

C.A.R.E. Teleforum Meet The Members


Don't let Covid-19 stop you meeting new people. Teleforum Meet The Members appeared first on CustomerCount. Join the C.A.R.E. Teleforum, connect with C.A.R.E. members to share information and inventory options. The post C.A.R.E.

100 Pipeline Plays: The Modern Sales Playbook

For the first time, we’re sharing the winning plays that took us from scrappy startup to a publicly traded company. Use our proven data-driven plays to grow your pipeline and crush your revenue targets.

Meet Scott: Customer Support Representative at ChurnZero


The post Meet Scott: Customer Support Representative at ChurnZero appeared first on ChurnZero. ChurnZero’s employee spotlight series highlights the person behind the professional, digging deep and discovering what drives our team members.

What You Should Always and Never Do in Remote Meetings: Part 1

The DiJulius Group

1. Feature Article What You Should Always and Never Do in Remote Meetings: Part 1 By John DiJulius, Chief Revolution Officer By now we have all seen someone on a Zoom call accidentally showing they are not wearing pants or someone saying something embarrassing thinking they were on mute.

The Customer Service Ritual that Takes Place at Every Meeting


Every Monday morning – or at least the first day of the week I’m in town – we have a team meeting. We begin each meeting with a ritual. It helps us keep customer service “front-of-mind” and is a positive way to start a meeting. What a wonderful way to start the meeting.

Customer Objectives Review meetings


What is a Customer Objectives Review Meeting? This Customer Objective Review(COR) meeting is a redesigned version of a partnership strategic conversation. A COR meeting is an engaging discussion of how the vendor is helping the user advance their business.

How ZoomInfo Helps Overcome the Top Pain Points of Inside Sales

Recent digital transformation has shifted the B2B landscape by ushering in the era of buyer empowerment. With more access to user reviews, analyst opinion, and industry research, decision-makers are more informed than ever while navigating what is now known as the “buyer’s journey.”

How to run successful customer experience team meetings


Engagement How to run successful CX team meetings