When Customer Expectations Are Unreasonable, Meet Them Anyway

Who's Your Gladys?

The post When Customer Expectations Are Unreasonable, Meet Them Anyway appeared first on Who's Your Gladys? It takes self-control to handle a customer with over-the-top expectations.

SXSW Interactive Parties: Meet ReviewTrackers at These Events

ReviewTrackers

Here’s a list of parties and events where you can meet up and say “hello” to the ReviewTrackers team. (If The Consumer Technology Association is hosting a meet up in Austin for current and future CTA members. Women in Digital: SXSW Meet Up .

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Intelligent Experiences: Where CX Meets Tech

Storyminers

From the 1970s through the 1990s, customers’ experiences evolved quickly with the introduction of technology like ATMs, CRM systems,touchscreen kiosks, and interactive voice response systems. Companies were the early adopters.

CMO, meet your new best friend: The contact center

Calabrio

The post CMO, meet your new best friend: The contact center appeared first on Calabrio.

Pet Peeve #3 – Being Late for Another Unproductive Meeting

Steve DiGioia

We’ve had it up to here with meetings (position your straightened hand under your chin for maximum effect). One to discuss the budget, one for payroll, one for marketing and another for something else that doesn’t benefit your customer… …sick and tired of meetings! The post Pet Peeve #3 – Being Late for Another Unproductive Meeting appeared first on Steve DiGioia and was written by Steve DiGioia. Pet Peeves meetingsThis original article was written by Steve DiGioia.

Positive Psychology Meets Customer Experience

Experience Matters

Last week, the Temkin Group leadership team attended the World Congress on Positive Psychology in Orlando. Kudos to the International Positive Psychology Association for putting on such a great event.

Where Insight Meets Engagement

Think Customers

Data has always proven problematic for many companies, as most recognize its importance, but few know how to bring this information to action. However, in recent years, technology has matured, allowing more organizations to gather, parse, analyze, and employ data with ease and efficiency.

Life’s too short for bad customer service. Meet the new Kayako.

Kayako

When we built the first Kayako, we wanted to create a customer service tool that had the customer at its heart. Something that would help us speak the customer’s language, tick their boxes, and voila — ticket closed. Happy customers, happy support team, right? But times have changed.

Meeting Millennial Customer Expectations

Eptica

Date: Friday, February 5, 2016 Meeting Millennial Customer Expectations. This means that organizations need to ensure that the customer experience meets the needs and expectations of Millennials if they want to win and retain their business.

5 Reasons Companies Fail To Meet Social Media Expectations

Provide Support

Why Companies Fail To Meet Social Media Expectations. The automotive body repair shop is typically a dusty, smelly, male-dominated facility. Since the beginning of time this industry has been labeled as untrustworthy, legitimizing the status quo of caveat emptor.

The Most Creative Meet the Team Pages

LiveChat

The most creative and fun to watch “meet the team pages” I found online. Sometimes people put a lot of money, work and time into creating great meet the team pages. The post The Most Creative Meet the Team Pages appeared first on LiveChat.

Dealing with Moaners and Complainers during Emotionally Charged Meetings

Who's Your Gladys?

Running an effective meeting isn’t always easy – especially when emotions run high. The post Dealing with Moaners and Complainers during Emotionally Charged Meetings appeared first on Who's Your Gladys?

Are You Meeting Your Customers’ Expectations for Omnichannel Service?

inContact

How do you know if you’re meeting their expectations for Omnichannel service? The post Are You Meeting Your Customers’ Expectations for Omnichannel Service?

Instant Satisfaction: How to Meet Rising Customer Expectations

Joe Rawlinson

As Internet speeds increase and technology becomes more sophisticated, customer expectations of companies’ online performances have also risen. In 2015, 47 percent of U.S.

Meet Your Customer Experience Goals: A Four-Step Guide

PeopleMetrics

Here are some key steps to take now to ensure this happens: Identify who needs to be involved in your business review meetings (e.g., Schedule monthly, recurring customer experience business review meetings with all attendees. Schedule longer quarterly meetings to review upcoming rocks.

Meet the Science Superstars of Customer Service!

CSM Magazine

Sometimes customer service teams go far beyond the call of duty to delight their customers. One such team is the Guest Services team at the South Florida Science Center. The team does more than just sell admission tickets and merchandise.

When Brand Promise Meets Customer Experience Improvement

PeopleMetrics

Because I relish in writing about confusing things, I thought I’d jump back into the muddy relationship between brand and customer experience. So grab your boots. Let’s get started. Brand is the Promise. Imagine brand managers, sleepless in the twilight, worried about their work.

Intelligent Experiences: Where CX Meets Tech

Storyminers

The post Intelligent Experiences: Where CX Meets Tech appeared first on Mike Wittenstein. From the 1970s through the 1990s, customers’ experiences evolved quickly with the introduction of technology like ATMs, CRM systems,touchscreen kiosks, and interactive voice response systems. Companies were the early adopters. They used the then-new tech to operate more efficiently and profitably—mostly by shifting work from a company’s payroll to its customers’ shoulders.

Mistakes to Avoid When Running a Virtual Customer Meeting

Amity

Virtual meetings are a convenient way to work directly with your customers while improving and building a relationship. There are now all kinds of services and platforms that make it possible to hold such meetings. However, preparing an agenda helps to keep the meeting on point.

The Customer Minute! The simple way to get ‘Customer’ on to your agenda

ijgolding

Over the last 22 years – yes I am that old – I have sat through an immeasurable number of business meetings. Team meetings; leadership meetings; board meetings (or should I say bored meetings); entire company meetings.

How to Meet the Needs of Your Smart Customers

Talkdesk

Simply put, you must be as prepared to meet the needs of your “smart” customers as they are to interact with your company. Below is information about how your team can leverage call center software to meet the needs of your “smart” customers.

The huddle: The short meeting that leads to big results

Bain

That’s why smart companies like Apple, Zappos and Telstra gather their employees regularly for short meetings, or huddles. While these meetings may be short (usually 15–30 minutes), they’re the glue that connects individuals to each other and to the larger organization and its mission. During what we at Bain call “case team meetings,” teams working on projects together discuss their progress, challenges they’re facing and feedback from clients.

Customer intelligence meets storytelling: 3 benefits of using Stories in the Sparq platform

Vision Critical

Storytelling is a powerful tool in business. Compelling stories grab people’s attention, help communicate a more memorable message and inspire action among important stakeholders.

6 Tips to Make Sure You Are Meeting Your Customers’ Expectations

Win the Customer

Meeting customer expectations is incredibly important for any business that wants to be successful today. Here are six tips to make sure you are meeting your customers’ expectations. Look closely at your analytical data to see whether you are meeting customer expectations. A direct way to make sure you are meeting customer expectations is to use surveys. You can continue meeting customer expectations by taking action when feedback reveals trends.

Why Is Meeting Service Level Agreements So Challenging?

Verint

Managing to Service Level Agreements (SLAs) can be a daunting challenge, mostly because few organizations can view and track service requests and work items from the point of origin all the way through execution.

Gamification and Crowdsourcing Meet Customer Service

Win the Customer

Customer service is the new battleground for business competition. Any organization that wants to remain relevant today will need to ensure that they’re ready and willing to listen, engage, and respond to customers through the customer’s preferred communication channels in real time.

How can you meet customers’ expectations if you don’t know what they are?

Heart of the Customer

The post How can you meet customers’ expectations if you don’t know what they are? What does “good” look like? It’s something that, as CX leaders, we’re always thinking of. I frequently get asked questions like, “How fast does our response rate need to be?”

The art of meeting customer expectations

Service Untitled

Sales people driven by dollar signs are just eager to take advantage of a situation because it means a financial reward or maybe a sales award at the next staff meeting. Meeting your customers needs to own your market It’s tough out there, and everyone is competing for the.

5 Customer Types You Will Meet In Support Situations (Pt2)

LiveChat

Another difficult situation you can face when providing support to customers is meeting someone who likes to think they know more than you. What other types of customers do you meet in support situations?

4 Steps to Meet 24/7 Customer Service Expectations on Social Media

Joe Rawlinson

If you’re a small business with a small staff, meeting these expectations may seem daunting. Social media customers have increasingly demanding expectations.

Serendipity & Chance Meetings: JOIN #Peopleskills Chat Jan. 24th

Kate Nasser

Has serendipity & chance meetings affected your life/work? The post Serendipity & Chance Meetings: JOIN #Peopleskills Chat Jan. Or do we engineer what happens to us? JOIN The People Skills Coach™ Jan. 24th 10amET/7amPT/3pmGMT in #Peopleskills global Twitter chat to share your view and learn others. 24th appeared first on KateNasser.com.

Why Some CEOs Need 5 Quarters, Not 4, to Meet Sales Goals

CustomerGauge

The post Why Some CEOs Need 5 Quarters, Not 4, to Meet Sales Goals appeared first on CustomerGauge. Do you run? I’m a pretty slow runner, but I love a 10k event—I really put my heart into it. If you are like me, you pace yourself carefully, so you try to run with the optimum amount of energy, and finish with a nice turn of speed. Now, picture yourself about to cross that […]. Blog Churn Featured retention Uncategorized churn NPS sales

Sales 10

Younified Communications—it Really is All About YOU!

Avaya

Meeting after meeting, virtual, mobile and in-person. It’s not just about the quantity of meetings we all participate in, but the quality of our experience to drive productivity and engagement. As you know, there are many different types of meetings.

Nice to meet you! How well do you know your colleagues?

ijgolding

The post Nice to meet you! I recently wrote an article for my column on CustomerThink entitled ‘How Well Do You Know Your Customer?’ – the premise was around the significance and necessity of creating customer personas. You can read the article here.

Meeting the needs of contact center agents

Eptica

Date: Wednesday, May 18, 2016 Meeting the needs of contact center agents. Published on: May 18, 2016.

Customer Experience Sustainability: don’t let your CX house fall down!

ijgolding

Have you ever wondered why it is still more common than not for us to have to endure experiences as a customer that fail to meet our basic expectations?

How to Leverage Every Meeting to Build an Uplifting Service Culture

Up Your Service

Many years ago, Steris implemented the idea of a “Safety Contact” as a requirement to open every meeting: a safety tip, process, example or occurrence. From the boardroom to small team meetings, the first item on every agenda is a “Safety Contact”.

How Effective are Your Service Communications? Take Another Look!

Up Your Service

Hallways, doorways, meeting rooms, office walls, elevators, stairways, monitors, screensavers, cafeterias, warehouses, and vehicles? Service Communications decoration Newsletters Social Media town hall meetingsOrganizations driving change face a common problem.

5 World-Class Companies are Meeting the Expectations of Millennials | Boulder Crest Changing Lives | CXE ONLINE Academy is Now Available

The DiJulius Group

5 World-Class Service Companies are Meeting the Expectations of Millennials“The margin of error for businesses to get the customer experience right has never been more narrow as 68 percent of millennial consumers have stopped doing business with a brand due to a single poor customer service experience.

By Design: What Happens When UX Meets CX

Talkdesk

Design a product or service that meets them where they want to be. The post By Design: What Happens When UX Meets CX appeared first on Talkdesk. This blog post is an Opentalk 2016 panel recap. For more Opentalk content, check out Opentalk Full Coverage.