Seamless CX Meets Strategic AI

NICE inContact

The post Seamless CX Meets Strategic AI appeared first on NICE inContact Blog. Here’s the problem: 91% of customers expect a seamless experience when moving from one method of communication with a company to another (e.g., chat to phone).

Meet Anton!

Dapresy

The post Meet Anton! Find out more about the people who bring Dapresy’s products to life… Anton, can you introduce yourself? I started working at Dapresy 4½ years ago after I completed my university studies in industrial engineering and management.

Meet Nikita!

Dapresy

The post Meet Nikita! Find out more about the people who bring Dapresy’s products to life… Nikita, can you introduce yourself? Hello! I’m Nikita – born and bred in Indonesia but living in Australia for over 7 years.

Positive Psychology Meets Customer Experience

Experience Matters

Last week, the Temkin Group leadership team attended the World Congress on Positive Psychology in Orlando. Kudos to the International Positive Psychology Association for putting on such a great event.

Top Priorities in Customer-Centric Contact Centers

Speaker: Tony Medrano, CEO of RapportBoost.ai

Meet Anton!

Dapresy

The post Meet Anton! Find out more about the people who bring Dapresy’s products to life… Anton, can you introduce yourself? I started working at Dapresy 4½ years ago after I completed my university studies in industrial engineering and management.

Living Room Realty: Meeting Customers Where Their Obsession Is

AskNicely

She put together a team that was ingrained in the community — meeting people where they lived. The post Living Room Realty: Meeting Customers Where Their Obsession Is appeared first on Net Promoter Score from AskNicely

IoT Meets Field Service Management

Astea

The post IoT Meets Field Service Management appeared first on Astea. See why The Internet of Things (IoT) is one of the biggest buzz words in the business press today, particularly relevant to any discussion about the future of Field Service Management (FSM) software.

Are You Meeting Your Customers’ Expectations for Omnichannel Service?

NICE inContact

How do you know if you’re meeting their expectations for Omnichannel service? The post Are You Meeting Your Customers’ Expectations for Omnichannel Service?

Does Your Service Menu Meet Your Customers’ Expectations?

Wired and Dangerous

Menus can tell you a lot about a restaurant. Some menus have limited choices; some have way too many. Many have rules like “no substitutions,” “salad bar extra,” or “breakfast only served until 10:30 am.”

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

no-obligation phone meeting to see how we can get you going with. If Artificial Intelligence (AI) for the overall business is a red hot. topic in C-suites, AI for customer engagement is white hot. wonder professionals, who had removed AI from their resumes, are. scrambling to add it back in!

7 Tips for Better SAAS Board Meetings

AskNicely

So don’t come into the board meeting as the external CEO, being the “everything is rosy” cheerleader. ” The same goes after pretty much any heated board meeting. The post 7 Tips for Better SAAS Board Meetings appeared first on AskNicely.

Customer Feedback Management Meets Quality Systems

Genroe

The post Customer Feedback Management Meets Quality Systems appeared first on Genroe. In the customer feedback action journey there are several phases of evolution. It starts with simple data collection and ends with customer driven, company-wide, continuous process improvement.

7 Tips for Better SAAS Board Meetings

AskNicely

So don’t come into the board meeting as the external CEO, being the “everything is rosy” cheerleader. ” The same goes after pretty much any heated board meeting. The post 7 Tips for Better SAAS Board Meetings appeared first on Net Promoter Score from AskNicely.

How to Build a Contingent Workforce to Meet Demand

Astea

This integrated solution will let Alliance Enterprise users tap into a larger talent pool to meet demand while continuing to manage all operations directly from the Alliance platform. How Building a Contingent Workforce Helps You Meet Demand.

The Health of the Contact Center: Are You Ready for 2019?

meeting customer expectations, so where is the disconnect? Given the high demands of today’s customers, if agents fail to meet service expectations, customers. meets their complex needs, agents must manage.

Insights from Meeting Planners at the HSMAI MEET conference

MaritzCX

Last week, I attended the MEET conference in Washington, DC sponsored by the Hospitality Sales and Marketing Association International (HSMAI). This was a premiere conference that gathered a wide variety of meeting planners across diverse industries.

Meeting Obstacles and How To Overcome Them

CXApp

6 Tech-Savvy Solutions to Make You a Meeting Planning Pro. Employee Engagement Integrated Tech Meetings Mobility Thought Leadership Campus Wayfinding

The Impact of AI on Sales Meetings

Talkdesk

His session, “The Impact of AI on Sales Meetings,” highlights how businesses can transform their sales organizations through conversation analytics. The post The Impact of AI on Sales Meetings appeared first on Talkdesk. Opentalk18 , Talkdesk’s CX industry event, was filled to the brim with sales and customer experience leaders from nearly every industry.

COPC Standards Committee 2019 Fall Meeting Recap

COPC

From October 21-22, 2019, I had the pleasure of gathering with some of the industry’s top minds during the fall meeting of the COPC Standards Committee — the governing organization responsible for the management and expansion of the COPC Customer Experience (CX) Standard.

When Improv Meets Business

ShepHyken

Be it digital or face-to-face, today we must improvise to meet the expectations and needs of our customers. The post When Improv Meets Business appeared first on Shep Hyken. Customer Experience.

CMO, meet your new best friend: The contact center

Calabrio

The post CMO, meet your new best friend: The contact center appeared first on Calabrio.

Six Ingredients for Meaningful and Productive Meetings

CSM Magazine

Meaningful meetings are possible, desirable, and should be the aim of every executive. But many people say meaningful meetings is an oxymoron, and they have a point. Research shows consistently that most meetings waste time and cost significant sums. When Do We Need To Meet.

When IVR meets Visual Assistance – Retaining the Lost Waiting Time

TechSee

The post When IVR meets Visual Assistance – Retaining the Lost Waiting Time appeared first on Techsee. IVR technologies are limited without sight.

Meet Astea at Field Service Amelia Island 2019

Astea

The post Meet Astea at Field Service Amelia Island 2019 appeared first on Astea. Astea’s North America team is proud to sponsor and participate in WBR’s Field Service Amelia Island 2019 on August 19-21 in Amelia Island, FL.

Meet the Centercode Managed Testing Services Team

Centercode

What’s your #1 tip for building your surveys to meet stakeholder goals? What’s your #1 tip for building your surveys to meet stakeholder goals? What’s your #1 tip for building your surveys to meet stakeholder goals?

Why Aren’t Businesses Investing in Meeting Their Customers’ Omnichannel Expectations?

NICE inContact

The post Why Aren’t Businesses Investing in Meeting Their Customers’ Omnichannel Expectations? An omnichannel experience – consumers expect it and businesses admit they aren’t great at delivering it, so why aren’t they investing in improving it? This is perhaps the biggest incongruity we discovered when we analyzed survey results from over 900 contact center decision makers.

Meet the "Chat Avengers"

Think Customers

Meet TTEC’s “Chat Avengers” – a super force of experts whose mission is to create amazing chat sales and service interactions for consumers and brands. Who are you going to call when you want to deliver a great customer experience with chat?

5 Technologies Helping B2C Field Services Meet Consumer Demands

TechSee

To ensure they meet these challenges, Gartner predicts that by 2021, more than 50% of B2C FS organizations will rely on applications or technologies from small field service management providers.

B2C 127

Insights from Meeting Planners at the HSMAI MEET conference

MaritzCX

Last week, I attended the MEET conference in Washington, DC sponsored by the Hospitality Sales and Marketing Association International (HSMAI). This was a premiere conference that gathered a wide variety of meeting planners across diverse industries. HSMAI has been gracious enough to sponsor and distribute a series of ‘Future of Meetings’ papers produced through the.

Insights from Meeting Planners at the HSMAI MEET conference

MaritzCX

Last week, I attended the MEET conference in Washington, DC sponsored by the Hospitality Sales and Marketing Association International (HSMAI). This was a premiere conference that gathered a wide variety of meeting planners across diverse industries. HSMAI has been gracious enough to sponsor and distribute a series of ‘Future of Meetings’ papers produced through the.

How To Run a Successful QBR Meeting

Amity

A QBR is a formal meeting during which CSMs and Customers review and analyze goals, formulate a forward plan , and agree on action items that will drive success aligned with their company goals.

Not meeting your Targets? Here’s why

Beyond Philosophy

We help them see how they can alter the way they do things to influence irrational decision making in a way that meets business goals and promotes customer loyalty. The post Not meeting your Targets?

Where Insight Meets Engagement

Think Customers

Data has always proven problematic for many companies, as most recognize its importance, but few know how to bring this information to action. However, in recent years, technology has matured, allowing more organizations to gather, parse, analyze, and employ data with ease and efficiency.

Come and meet the AskNicely team at SaaStr!

AskNicely

The post Come and meet the AskNicely team at SaaStr! The team are all setup here at the SaaStr conference here in San Francisco – make sure you stop by and see us at Booth number S10. SaaStr founder Jason Lemkin has frequently written about how measuring and improving your NPS is important for growing your business and it’s clearly a big theme at the conference this year too! So, we’d love to have a chat about how you’re currently measuring customer satisfaction in your business.

Pet Peeve #3 – Being Late for Another Unproductive Meeting

Steve DiGioia

We’ve had it up to here with meetings (position your straightened hand under your chin for maximum effect). One to discuss the budget, one for payroll, one for marketing and another for something else that doesn’t benefit your customer… …sick and tired of meetings! The post Pet Peeve #3 – Being Late for Another Unproductive Meeting appeared first on Steve DiGioia and was written by Steve DiGioia. Pet Peeves meetingsThis original article was written by Steve DiGioia.

Meet Astea at the Smarter Services™ Symposium in Chicago

Astea

The post Meet Astea at the Smarter Services™ Symposium in Chicago appeared first on Astea.

Meeting the Market Researchers of Tomorrow

Chadwick Martin Bailey

This was just one of many career fairs CMB attends all over the country—spanning from the Northeast to the Midwest and down to Georgia—excitedly meeting prospective students interested in a career in market research.

5 service expectations that brands aren't meeting

NewVoiceMedia

Capabilities such as intelligent call-routing, and using a centralised platform capable of tracking customer queries across every channel, offer the simplest ways to ensure your business is meeting the expectations of channel-switching customers. Today’s consumer has become more demanding. They not only want high-quality products, but they also expect high-quality customer service.

Meeting and Exceeding Millennial Demands: A Lesson from Mortgage Customer Service

NICE inContact

While each type of interaction can demand a different channel preference, businesses should at least make all of the primary channels available in order to meet us where we are instead of forcing us to communication channels that we aren’t very fond of.