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Emerging Experiences: Where Tech Meets Taste

IntouchInsight

From Consumer Trend Reports to the Annual Drive-Thru Study , Intouch Insight has been a trusted source of customer experience data for years. Now, in 2023, we're launching a new annual report - Emerging Experiences. In this series, we will examine some of the most impactful trends shaping customer experiences today.

Meeting 284
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Live Meeting Assistant with Amazon Transcribe, Amazon Bedrock, and Knowledge Bases for Amazon Bedrock

AWS Machine Learning

You’ve likely experienced the challenge of taking notes during a meeting while trying to pay attention to the conversation. Or maybe you have a team member that always joins meetings late, and expects you to send them a quick summary over chat to catch them up. Check out the following demo to see how it works.

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Your Guide to Making One on One Employee Meetings Matter

The DiJulius Group

Why One-on-one Meetings Can’t Be Optional Typically, when we are consulting with an organization, two things are happening when it comes to private discussions with direct reports, illustrating why employee one-on-one meetings matter: They are not happening at all. Meetings Not Happening at All Organizations need to help their leaders.

Meeting 96
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Life at Uniphore: Meet Andrew Dahlkemper, Chief People Officer

Uniphore

The post Life at Uniphore: Meet Andrew Dahlkemper, Chief People Officer appeared first on Uniphore. AD: Believe it or not, after 25+ years in this profession in global roles, I’ve never been to India! I’m looking forward to visiting the teams in India at Uniphore as soon as conditions allow.

Meeting 246
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3 Ways Brick-and-Mortar Retailers Can Improve Customer Experience

This report details three ways you can more effectively capture insights on who is visiting your stores and why, as well as if you are meeting their needs and delivering an exceptional customer experience. Now the question is: how to get CX right? Download the report to learn more!

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Meeting Expectations Versus Managing Hope?????

ShepHyken

At a recent customer service presentation, the speaker who preceded me said that we must do better than simply meeting our customers’ expectations, and he shared some stories of truly amazing service experiences. So back to the idea of just meeting expectations. Then it was my turn to speak. Some people confuse expectations with hope.

Meeting 62
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Meet Sophie AI: The Future of Service

TechSee

Meet Sophie AI Sophie’s MultiSensory AI fuses data, text (LLMs), audio, speech and visual AI. AI that can interact naturally with users has the potential to augment and automate every service interaction across every channel. This is the vision behind Sophie AI, the world’s first multisensory AI platform for the enterprise.

Meeting 109
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The New Digital Landscape for Next-Gen CX

See how to meet your customers where they're at with a digital-first strategy. Co-branded Infographic with Nice: Your Guide to Next-Gen CX Connections. Download today to find stats on customers moving from first gen to next gen digital.

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How ZoomInfo Helps Overcome the Top Pain Points of Inside Sales

How can sales organizations meet the buyer along the journey at the perfect time? With more access to user reviews, analyst opinion, and industry research, decision-makers are more informed than ever while navigating what is now known as the “buyer’s journey.”. Download this eBook to find out!

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The New GTM Playbook: 18 Ways to Future-Proof Your Sales Team

More meetings. Longer sales cycles. Increasingly discerning buyers. Intensifying competition. Economic uncertainty. Go-to-market teams of every size, in every industry, are grappling with these challenges firsthand. Thankfully, there’s an answer.

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100 Pipeline Plays: The Modern Sales Playbook

Meet your modern sales playbook - See how high-performing sales and marketing teams increase pipeline year-over-year. For the first time, we’re sharing the winning plays that took us from scrappy startup to a publicly traded company. Use our proven data-driven plays to grow your pipeline and crush your revenue targets.

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Cold Calling Tips and Tricks

In fact, less than 2% of today’s cold calls actually result in meetings, and 63% of sales professionals say it’s what they dislike most about their jobs. In recent years, cold calling has become synonymous with rejection and failure.

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Research Study: Customer Perceptions of the Community Experience

Rather than assume that branded communities meet the expectations of the consumer, we wanted to figure out the “want behind the want” by asking if customer expectations around CX align with community offerings. What do consumers expect when it comes to CX?

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The Ideal Support Community for Your CX Team

Speaker: Adrian Speyer, Head of Community and Lead Evangelist for Higher Logic Vanilla

To meet this expectation, a company’s support stack needs to be comprehensive. Customers want to receive support through multiple different mediums. To create a premier offering, companies have turned to support communities. But not everyone gets it right.

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How to Maximize Customer Satisfaction Through Digital Channels

Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast

Every day customers contact customer support and every day customer support agents help to meet their requests. But how are your customers reaching out? What steps occur before they are connected with an agent? And are your customers utilizing AI? Whether they are reaching out via chat, social media, or phone the end goal is always the same.