Meet the Super Forum 2021 Award Winners!

Vanilla Forums

Without further ado, let’s meet the winners! Each year, it’s a privilege to be able to recognize organizations for their innovation, persistence, and planning during the. Super Forum awards.

7 Ways to Improve Your Virtual Meetings

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Meet Bree: CSM at ChurnZero

ChurnZero

The post Meet Bree: CSM at ChurnZero appeared first on ChurnZero. ChurnZero’s employee spotlight series highlights the person behind the professional, digging deep and discovering what drives our team members. This spotlight features, Bree Pecci , Customer Success Manager at ChurnZero. .

Seamless CX Meets Strategic AI

NICE inContact

The post Seamless CX Meets Strategic AI appeared first on NICE inContact Blog. Here’s the problem: 91% of customers expect a seamless experience when moving from one method of communication with a company to another (e.g., chat to phone). Yet only 24% of businesses give themselves an excellent rating in providing this seamless customer experience (CX). So, what are these stand-out organizations doing that the other 76% aren’t?

The Impact of Direct Dials on Sales Productivity

Leveraging the latest industry research, this eBook highlights the impact of direct dial phone numbers on sales productivity with the goal of empowering reps to have more conversations with prospects, and consequently, schedule more meetings, increase opportunities, and close more business - fast.

017: Meet John DiJulius

The DiJulius Group

The post 017: Meet John DiJulius appeared first on The DiJulius Group. In this episode, world-class customer service authority and president of The DiJulius Group, John DiJulius, shares some great insights into customer experience gleaning from his remarkable years of experience and expertise.

Positive Psychology Meets Customer Experience

Experience Matters

Last week, the Temkin Group leadership team attended the World Congress on Positive Psychology in Orlando. Kudos to the International Positive Psychology Association for putting on such a great event. It was inspirational for us, as it confirmed what we fundamentally believed; positive psychology can be an incredibly valuable tool within the world of customer experience. What is Positive Psychology? Before we go any further, I want to make sure everyone understands what positive psychology.

Patients as ‘Consumers’ and ‘Customers’: How Can Health Care Meet Their Growing CX Demands

NICE inContact

How will health care meet their changing needs? The pandemic has rapidly accelerated the “consumerization” of health care—patients behaving more like consumers in their healthcare interactions.

Customer horror stories: An ill-fated meeting

inSided

Today's inSi-DED story teaches you a lesson in networking. Kind of. TLDR Networking isn’t always a good thing. Especially when two customers are paying very different prices for your product. ?? If you still want to submit your own CS or community horror story, do so here.

Leading virtual meetings

Myra Golden Media

With Covid-19, most meetings will be virtual. Learn how to make your virtual meetings productive and engaging in this short course. Customer Experience Design

How ZoomInfo Helps Overcome the Top Pain Points of Inside Sales

Recent digital transformation has shifted the B2B landscape by ushering in the era of buyer empowerment. With more access to user reviews, analyst opinion, and industry research, decision-makers are more informed than ever while navigating what is now known as the “buyer’s journey.”

How to Reduce Field Service Costs to Meet Optimization Goals

TechSee

The post How to Reduce Field Service Costs to Meet Optimization Goals appeared first on TechSee. Field service organizations have long been implementing measures to reduce their high operational costs.

Meet Scott: Customer Support Representative at ChurnZero

ChurnZero

The post Meet Scott: Customer Support Representative at ChurnZero appeared first on ChurnZero. ChurnZero’s employee spotlight series highlights the person behind the professional, digging deep and discovering what drives our team members.

Meet Anton!

Dapresy

The post Meet Anton! Find out more about the people who bring Dapresy’s products to life… Anton, can you introduce yourself? I started working at Dapresy 4½ years ago after I completed my university studies in industrial engineering and management. My first role was as project manager, which gave me the chance to learn about the market research industry, what types of deliveries MR agencies do and everything about how to use our software.

Meet Bree: CSM at ChurnZero

ChurnZero

The post Meet Bree: CSM at ChurnZero appeared first on ChurnZero. ChurnZero’s employee spotlight series highlights the person behind the professional, digging deep and discovering what drives our team members. This spotlight features, Bree Pecci , Customer Success Manager at ChurnZero.

Top Priorities in Customer-Centric Contact Centers

Speaker: Tony Medrano, CEO of RapportBoost.ai

Customer preferences are constantly evolving, creating the need for contact centers to change in order to meet their needs. What communication channels do customers prefer? Leading contact center and technology experts will discuss trends in phone, chat, email, SMS and self-serve options in order to help our audience better connect with, retain and acquire customers. Join Tony Medrano, CEO of RapportBoost.ai, Nate Brown, Co-Founder of CX Accelerator, and Kaye Chapman, Learning and Development Manager at Comm100, as they present real case studies of how companies are adapting to industry trends to meet the needs of customers and agents.

What You Should Always and Never Do in Remote Meetings: Part 1

The DiJulius Group

1. Feature Article What You Should Always and Never Do in Remote Meetings: Part 1 By John DiJulius, Chief Revolution Officer By now we have all seen someone on a Zoom call accidentally showing they are not wearing pants or someone saying something embarrassing thinking they were on mute.

Meet Nikita!

Dapresy

The post Meet Nikita! Find out more about the people who bring Dapresy’s products to life… Nikita, can you introduce yourself? Hello! I’m Nikita – born and bred in Indonesia but living in Australia for over 7 years. I work as a Solutions Architect for Dapresy Asia Pacific (DAP), which is based in Brisbane, Australia.

How to Run an Effective Customer Experience Team Meeting

Experience Investigators

This often means creating a team of leaders who regularly meet to discuss priorities, resources and accountabilities that drive CX forward. But whatever you call yourselves, running effective meetings that keep the team engaged, excited, and working together is key to your success.

Meet Morgan: Manager, Implementation Team at ChurnZero

ChurnZero

The post Meet Morgan: Manager, Implementation Team at ChurnZero appeared first on ChurnZero. ChurnZero’s employee spotlight series highlights the person behind the professional, digging deep and discovering what drives our team members.

Top 3 Ways to Conquer Virtual Retail Woes With Messaging

Today’s customers want to be met on the channel of their choice with experiences that are both personal and unique. Meeting these needs means delivering relevant experiences through the right technology such as messaging. Discover three ways to improve business outcomes by deploying messaging and AI. This quick read will help you discover strategies that help your brand stand out and go beyond customer expectations.

What You Should Always and Never Do in Remote Meetings: Part 2

The DiJulius Group

The post What You Should Always and Never Do in Remote Meetings: Part 2 appeared first on The DiJulius Group. Nonnegotiable Standards Service Aptitude Training To Provide A World-Class Customer Experience meetings video Virtual

C.A.R.E. Teleforum Meet The Members

Customercount

Don't let Covid-19 stop you meeting new people. Teleforum Meet The Members appeared first on CustomerCount. Join the C.A.R.E. Teleforum, connect with C.A.R.E. members to share information and inventory options. The post C.A.R.E.

The Customer Service Ritual that Takes Place at Every Meeting

Hyken

Every Monday morning – or at least the first day of the week I’m in town – we have a team meeting. We begin each meeting with a ritual. It helps us keep customer service “front-of-mind” and is a positive way to start a meeting. What a wonderful way to start the meeting.

Meet Rachel: CSM at ChurnZero

ChurnZero

The post Meet Rachel: CSM at ChurnZero appeared first on ChurnZero. ChurnZero’s employee spotlight series highlights the person behind the professional, digging deep and discovering what drives our team members. This spotlight features, Rachel Gurman , Customer Success Manager at ChurnZero. .

The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.

Meet our 2021 XM Partner Award winners

Qualtrics

The combination of Korn Ferry’s transformational advisory expertise and Qualtrics EmployeeXM empowers our clients to close the gaps to create a radically human organization” The post Meet our 2021 XM Partner Award winners appeared first on Qualtrics.

7 Majestic Steps to Run an Effective Customer Experience Team Meeting

SmartKarrot

As a core leadership group working for a SaaS-based product company, running an effective customer experience team meeting is imperative. Such a core leadership group can help in meeting the priorities, setting the resources and accountabilities that help move the CX forward.

How to Meet & Exceed Customer Expectations

ProProfs Chat

You must have noticed a question popping up on a few forums “how to meet customer expectations?”. If you keep on thinking “How to meet customer expectations?”, While meeting customer expectations is one thing, exceeding them is completely different. Customers are getting smarter.

Meet Jack, Implementation Specialist

ChurnZero

The post Meet Jack, Implementation Specialist appeared first on ChurnZero. ChurnZero’s employee spotlight series highlights the person behind the professional, digging deep and discovering what drives our team members.

5 Reasons to Consider Managed Services for Cloud Contact Centers

Learn how cloud-based solutions and a managed services approach can reduce costs. Give your contact center the flexibility and scalability it needs to meet ever-changing demands!

Pet Peeve #3 – Being Late for Another Unproductive Meeting

Steve DiGioia

We’ve had it up to here with meetings (position your straightened hand under your chin for maximum effect). One to discuss the budget, one for payroll, one for marketing and another for something else that doesn’t benefit your customer… …sick and tired of meetings! The post Pet Peeve #3 – Being Late for Another Unproductive Meeting appeared first on Steve DiGioia and was written by Steve DiGioia. Pet Peeves meetingsThis original article was written by Steve DiGioia.

Meet Anton!

Dapresy

The post Meet Anton! Find out more about the people who bring Dapresy’s products to life… Anton, can you introduce yourself? I started working at Dapresy 4½ years ago after I completed my university studies in industrial engineering and management. My first role was as project manager, which gave me the chance to learn about the market research industry, what types of deliveries MR agencies do and everything about how to use our software.

Patients as ‘Consumers’ and ‘Customers’: How Can Health Care Meet Their Growing Demands?

NICE inContact

Some health care organizations and providers have taken note of and have already moved into the future. For example, some New York City providers use text message patient outreach to keep track of patients who cancel appointments, which has made a serious dent in patient no-show rates.

Carvana: CX And Car Buying Finally Meet!

CX Accelerator

How Carvana is leveraging customer experience principles to revolutionize the process of buying a car. Last night began in standard fashion…I consumed a spicy chicken sandwich from Chick-fil-A and wandered around the kitchen for a bit. Things took a turn for the crazy, however, when we headed out to buy a new car out of a giant vending machine. Yes, I’m speaking of Carvana, “The New Way to Buy a Car” as their tagline says.

Transforming the Digital Customer Support Journey

This eBook will focus on exploring the process of digital support transformations, including the types of support solutions available that meet customer demands and how to create the best combination for your customer base.

Meet Momentive: agility and insights to help you shape experiences of tomorrow

GetFeedback

SurveyMonkey (SVMK inc.), the maker of GetFeedback, is now Momentive. Articles