7 Ways to Improve Your Virtual Meetings

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Insight better meetings Communicate communication Coronavirus COVID-19 free tool improve meetings meeting analytics remote meetings Virtual Meetings zoomDuring the past few weeks, remote work has increased rapidly as people have had to switch to working from their homes. Many of the. Source.

Seamless CX Meets Strategic AI

NICE inContact

The post Seamless CX Meets Strategic AI appeared first on NICE inContact Blog. Here’s the problem: 91% of customers expect a seamless experience when moving from one method of communication with a company to another (e.g., chat to phone). Yet only 24% of businesses give themselves an excellent rating in providing this seamless customer experience (CX). So, what are these stand-out organizations doing that the other 76% aren’t?

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The Essential Guide to Customer Meetings

SmartKarrot

To let all the members stand on one page, it is important to hail customer meetings. Although a meeting might cater to a specific objective, but what each of them have in common is building strong relationships. Meeting customer requirements and expectations is a must.

Positive Psychology Meets Customer Experience

Experience Matters

Last week, the Temkin Group leadership team attended the World Congress on Positive Psychology in Orlando. Kudos to the International Positive Psychology Association for putting on such a great event. It was inspirational for us, as it confirmed what we fundamentally believed; positive psychology can be an incredibly valuable tool within the world of customer experience. What is Positive Psychology? Before we go any further, I want to make sure everyone understands what positive psychology.

The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.

017: Meet John DiJulius

The DiJulius Group

The post 017: Meet John DiJulius appeared first on The DiJulius Group. In this episode, world-class customer service authority and president of The DiJulius Group, John DiJulius, shares some great insights into customer experience gleaning from his remarkable years of experience and expertise.

Meet Nikita!

Dapresy

The post Meet Nikita! Find out more about the people who bring Dapresy’s products to life… Nikita, can you introduce yourself? Hello! I’m Nikita – born and bred in Indonesia but living in Australia for over 7 years. I work as a Solutions Architect for Dapresy Asia Pacific (DAP), which is based in Brisbane, Australia.

How to Reduce Field Service Costs to Meet Optimization Goals

TechSee

The post How to Reduce Field Service Costs to Meet Optimization Goals appeared first on TechSee. Field service organizations have long been implementing measures to reduce their high operational costs.

What You Should Always and Never Do in Remote Meetings: Part 1

The DiJulius Group

1. Feature Article What You Should Always and Never Do in Remote Meetings: Part 1 By John DiJulius, Chief Revolution Officer By now we have all seen someone on a Zoom call accidentally showing they are not wearing pants or someone saying something embarrassing thinking they were on mute. The post What You Should Always and Never Do in Remote Meetings: Part 1 appeared first on The DiJulius Group.

Meet our new Chief Customer Officer, Walt Weisner

BirdEye

The post Meet our new Chief Customer Officer, Walt Weisner appeared first on Birdeye Customer Experience Management. We’re excited to announce that we have a new Chief Customer Officer: Walt Weisner.

Cold Calling Tips and Tricks

In recent years, cold calling has become synonymous with rejection and failure. But the numbers aren't that clear; while less than 2% of today’s cold calls actually result in meetings, 78% of decision-makers have taken an appointment or attended an event as a result of a cold call. What’s the verdict?

The Perfect Zoom Set Up | Set Up Zoom Meeting

SurveySparrow

We are going to speak about how you can set up Zoom meeting and a conferencing call with the help of Zoom app. It is imperative that you invest time, effort and resources to ensure that you set up Zoom meetings effectively. . Tips To Set Up Zoom Meeting. Be meeting ready.

What You Should Always and Never Do in Remote Meetings: Part 2

The DiJulius Group

1. Feature Article What You Should Always and Never Do in Remote Meetings: Part 2 By John DiJulius, Chief Revolution Officer Last week we introduced you to the importance of training all your employees how to execute video meetings flawlessly with Part 1 of What You Should Always and Never Do in Remote Meetings. The post What You Should Always and Never Do in Remote Meetings: Part 2 appeared first on The DiJulius Group.

Leading virtual meetings

Myra Golden

With Covid-19, most meetings will be virtual. Learn how to make your virtual meetings productive and engaging in this short course. Customer Experience Design

Meet Anton!

Dapresy

The post Meet Anton! Find out more about the people who bring Dapresy’s products to life… Anton, can you introduce yourself? I started working at Dapresy 4½ years ago after I completed my university studies in industrial engineering and management. My first role was as project manager, which gave me the chance to learn about the market research industry, what types of deliveries MR agencies do and everything about how to use our software.

The Impact of Direct Dials on Sales Productivity

Leveraging the latest industry research, this eBook highlights the impact of direct dial phone numbers on sales productivity with the goal of empowering reps to have more conversations with prospects, and consequently, schedule more meetings, increase opportunities, and close more business - fast.

Meet the Betabound Team

Centercode

The post Meet the Betabound Team appeared first on Centercode. If the Customer Validation platform is the skeleton, Betabound is the beating heart of Centercode. Every day, members of our 200,000+ tester network are putting their time and energy towards helping our customers build spectacular products. Leading the collaboration between our tester community and our customers is the Betabound Team.

C.A.R.E. Teleforum Meet The Members

Customercount

Don't let Covid-19 stop you meeting new people. Teleforum Meet The Members appeared first on CustomerCount. Join the C.A.R.E. Teleforum, connect with C.A.R.E. members to share information and inventory options. The post C.A.R.E. Events C.A.R.E. C.A.R.E. Teleforum

Meet Interaction Analytics: Let’s Play Two Truths and a Lie

NICE inContact

If Interaction Analytics is a new concept to your contact center and you are just getting to know its capabilities and value, you will be charmed by your first impression. If you are already familiar with the benefits Interaction Analytics provides, here is a chance to test your knowledge.

Meet Jack, Implementation Specialist

ChurnZero

The post Meet Jack, Implementation Specialist appeared first on ChurnZero. ChurnZero’s employee spotlight series highlights the person behind the professional, digging deep and discovering what drives our team members. This spotlight features Jack Moyahan , Implementation Specialist at ChurnZero. .

How ZoomInfo Helps Overcome the Top Pain Points of Inside Sales

Recent digital transformation has shifted the B2B landscape by ushering in the era of buyer empowerment. With more access to user reviews, analyst opinion, and industry research, decision-makers are more informed than ever while navigating what is now known as the “buyer’s journey.”

Are You Meeting Your Customers’ Expectations for Omnichannel Service?

NICE inContact

How do you know if you’re meeting their expectations for Omnichannel service? The post Are You Meeting Your Customers’ Expectations for Omnichannel Service? How often do you actually ask customers how they feel about the service they receive, what their expectations are, or how they would prefer to contact your business? If you’re like most customer service organizations, probably not as much or as often as you’d like.

How to Do a Successful Quarterly Business Review (QBR) Meeting: 10 Expert Tips

SmartKarrot

This is the second time I am writing about the QBR meeting. Today, I’ll be going into the details of QBR meeting and will mention tips for conducting it successfully. When you set out for actual preparation and execution of this meeting, there are many nuances you would discover.

How to Meet & Exceed Customer Expectations

ProProfs Chat

You must have noticed a question popping up on a few forums “how to meet customer expectations?”. If you keep on thinking “How to meet customer expectations?”, While meeting customer expectations is one thing, exceeding them is completely different. Customers are getting smarter.

Living Room Realty: Meeting Customers Where Their Obsession Is

AskNicely

She put together a team that was ingrained in the community — meeting people where they lived. The post Living Room Realty: Meeting Customers Where Their Obsession Is appeared first on Net Promoter Score from AskNicely Jenelle Isaacson, Owner and Founder of Living Room Realty in Portland, Oregon, used her punk rock roots to make local real estate actually feel local. Then she asked, “What if we talked to our customers like we talk to our friends?”.

Top Priorities in Customer-Centric Contact Centers

Speaker: Tony Medrano, CEO of RapportBoost.ai

Customer preferences are constantly evolving, creating the need for contact centers to change in order to meet their needs. What communication channels do customers prefer? Leading contact center and technology experts will discuss trends in phone, chat, email, SMS and self-serve options in order to help our audience better connect with, retain and acquire customers. Join Tony Medrano, CEO of RapportBoost.ai, Nate Brown, Co-Founder of CX Accelerator, and Kaye Chapman, Learning and Development Manager at Comm100, as they present real case studies of how companies are adapting to industry trends to meet the needs of customers and agents.

Finding Clarity of Virtual Context during Virtual Meetings

One Millimeter Mindset

Determine the clarity of virtual context before and during virtual meetings. So you tee up these meetings to create greater attendee participation and engagement. Are you overlooking this professional opportunity by merely recreating traditional meetings using your virtual platform of choice? What outcome do you and they anticipate receiving from that virtual meeting? Can you differentiate your virtual meeting style and content?

Are You a Spectator or Active Virtual Participant in Meetings?

One Millimeter Mindset

Consider the professional story you communicate when you either are a spectator or an active virtual participant during meetings. How you show up, during virtual meetings, sets up sensory expectations about your level of post-meeting engagement and performance. By involving as many senses as you are capable of during virtual meetings and conference calls, you become a more active participant. And, during in-person meetings, as well.

7 Tips for Better SAAS Board Meetings

AskNicely

So don’t come into the board meeting as the external CEO, being the “everything is rosy” cheerleader. ” The same goes after pretty much any heated board meeting. The post 7 Tips for Better SAAS Board Meetings appeared first on AskNicely. Here’s part two in our series on how to perform better in the boardroom. We interviewed directors of SaaS startups to get their insights. Quotes are anonymous to enable directors to speak their mind.

Meet Pete Khanna, TeamSupport’s New CEO

Team Support

On August 13, 2020, co-founder and CEO, Robert C. Johnson, handed the reigns to Pete Khanna as the company’s new CEO. We sat down with Pete to welcome him to TeamSupport, get to know him a little better, and learn about his vision for the next chapter in our story. Here’s what we found out.

Top 3 Ways to Conquer Virtual Retail Woes With Messaging

Today’s customers want to be met on the channel of their choice with experiences that are both personal and unique. Meeting these needs means delivering relevant experiences through the right technology such as messaging. Discover three ways to improve business outcomes by deploying messaging and AI. This quick read will help you discover strategies that help your brand stand out and go beyond customer expectations.

Meet the New Khoros CCO! [Video]

Lithium

This is for sure the first time I've taken a job in a pandemic so I won't do what I would normally do which is immediately kind of get on a roadshow to go face-to-face meet customers to really listen to what they think we're doing well and not well. again I'm Staci Satterwhite look forward to meeting you and speaking with you soon The Atlas team is proud to introduce everyone to Staci Satterwhite, our new Chief Customer Officer!

Pet Peeve #3 – Being Late for Another Unproductive Meeting

Steve DiGioia

We’ve had it up to here with meetings (position your straightened hand under your chin for maximum effect). One to discuss the budget, one for payroll, one for marketing and another for something else that doesn’t benefit your customer… …sick and tired of meetings! The post Pet Peeve #3 – Being Late for Another Unproductive Meeting appeared first on Steve DiGioia and was written by Steve DiGioia. Pet Peeves meetingsThis original article was written by Steve DiGioia.

7 Tips for Better SAAS Board Meetings

AskNicely

So don’t come into the board meeting as the external CEO, being the “everything is rosy” cheerleader. ” The same goes after pretty much any heated board meeting. The post 7 Tips for Better SAAS Board Meetings appeared first on Net Promoter Score from AskNicely. Here’s part two in our series on how to perform better in the boardroom. We interviewed directors of SaaS startups to get their insights.

Insights from Meeting Planners at the HSMAI MEET conference

MaritzCX

Last week, I attended the MEET conference in Washington, DC sponsored by the Hospitality Sales and Marketing Association International (HSMAI). This was a premiere conference that gathered a wide variety of meeting planners across diverse industries. HSMAI has been gracious enough to sponsor and distribute a series of ‘Future of Meetings’ papers produced through the.

Transforming the Digital Customer Support Journey

This eBook will focus on exploring the process of digital support transformations, including the types of support solutions available that meet customer demands and how to create the best combination for your customer base.

Insights from Meeting Planners at the HSMAI MEET conference

MaritzCX

Last week, I attended the MEET conference in Washington, DC sponsored by the Hospitality Sales and Marketing Association International (HSMAI). This was a premiere conference that gathered a wide variety of meeting planners across diverse industries. HSMAI has been gracious enough to sponsor and distribute a series of ‘Future of Meetings’ papers produced through the.