People Comparison: JOIN People Skills Chat Sept. 18th | #PeopleSkills

Kate Nasser

Is people comparison a universal human need or a choice of the insecure? The post People Comparison: JOIN People Skills Chat Sept. People Skills People Skills Chat Soft Skills comparison diversity emotional intelligence equality inclusion interaction interpersonal skills people skills

Dishonest Design Comparisons: Giving Enterprise Designers a Fair Shake

Truthlab

The post Dishonest Design Comparisons: Giving Enterprise Designers a Fair Shake appeared first on truthlab.

Do Morethan just comparison websites for insurance quotes!

Helen Dewdney

I hope you don’t just renew every year and that you look at comparison sites for switching insurance, energy etc. Comparison v direct. Last year MoreThan came out cheaper on the Moneysupermarket comparison site. How do you take out your contents and building insurance?

DELTA Vs VIRGIN – a Customer Experience Comparison by Michael Bartlett

ijgolding

The post DELTA Vs VIRGIN – a Customer Experience Comparison by Michael Bartlett appeared first on IJ Golding. If you have been a follower of my writing for some time, you will know that I am no stranger to air travel!

All You Need To Know About Comparison Websites

Helen Dewdney

Try to use more than one comparison site as they do not all list every company. Ofgem is currently changing its voluntary code of practice for price comparison websites to prevent them from displaying products on which it earns commission more prominently than those on which it doesn’t. Accredited price comparison websites must show a good selection of providers (covering at least 90% of the market) and enable consumers to rank according to price.

How to save money on your car insurance

Helen Dewdney

I have just taken out my car insurance and after recovering from the jaw drop of seeing how much my car has gone down in value, thought I’d give you some figures just to show you the importance of shopping around and not just using comparison websites.

All you need to know to make a complaint about energy

Helen Dewdney

All You Need To Know About Comparison Websites accreditation and FCA. Do Morethan just comparison websites for insurance quotes! how to do more than just use a comparison website for energy, insurance etc. So much to complain about in the energy sectors?!

Carefully Watch What Users Do

Truthlab

And the comparison goes a step further as it’s important to really look at what people […]. Reading Time: 3 minutes I think of user tests a lot like movie producers think of preview screenings.

A Quick Guide to Comparing In-House Vs. Outsourced Contact Center Costs [Slideshare]

BlueOcean

From program management to agent productivity to HR overhead, we break down the costs for a true apples-to-apples comparison. Your contact center goals are to achieve cost-effectiveness and efficiency while also delivering exceptional service experience to your customers.

Here’s Something To Be Proud Of: Storyminers Blog Made Top 50

Storyminers

Storyminers is quite proud to be included in Chattermill’s top 50 of their: The Top 100 Customer Experience Blogs You Need to Be Reading. We think it’s pretty cool because the selection is powered by Artificial Intelligence.

HubSpot CRM Review (By an Actual User)

Genroe

As noted in the title, this HubSpot CRM review is by an actual user – it’s not one of those robo comparisons that are becoming so common. We’ve been using the HubSpot Marketing and CRM system for about 4 months and the more we use it, and the more we uncovered little features here and there, […]. The post HubSpot CRM Review (By an Actual User) appeared first on Genroe. Inbound Marke Crm Review Hubspot Marketing Automation

Compared to What?

MaritzCX

However, it is also used for more “human” reasons, which may have a less direct relationship with improving performance through insight; key among these is making comparisons.

Here’s Something To Be Proud Of: Storyminers Blog Made Top 50

Storyminers

Storyminers is quite proud to be included in Chattermill’s top 50 of their: The Top 100 Customer Experience Blogs You Need to Be Reading. We think it’s pretty cool because the selection is powered by Artificial Intelligence.

Leveraging Customer Support to Optimize Customer Success

natero

Customer Support, by comparison, is perceived as a reactive (and less attractive) break-fix department. Customer Success (CS) is enjoying a lot of attention, particularly in Software-as-a-Service (SaaS) where CS is a critical enabler of renewal subscriptions.

Here's Something To Be Proud Of: Storyminers Blog Made Top 50

Storyminers

Storyminers is quite proud to be included in Chattermill’s top 50 of their: The Top 100 Customer Experience Blogs You Need to Be Reading. We think it’s pretty cool because the selection is powered by Artificial Intelligence.

Compared to What?

MaritzCX

However, it is also used for more “human” reasons, which may have a less direct relationship with improving performance through insight; key among these is making comparisons. Research is used for many valid reasons—gaining a better understanding of brands, customers, staff, and products being some of the most common and worthwhile.

Use CCM to Increase Personalization of DX

Topdown

Unfortunately, at present, most digital experience (DX) platforms have weak personalization capabilities at best – at least in comparison to customer communications management (CCM) solutions.

The Intersection of Customer Experience, Business & Tech

Storyminers

Cultural comparisons are more valuable than industry comparisons to answer this question. I n terview w i th M i k e W i ttenstein, F o un d e r of Storyminers as seen on the Digital Customer Experience website .

B2B Customer Feedback: Are You Making This Mistake?

Waypoint Group

Want to see a quick comparison of “insightful” analysis vs. merely showing data? I saw this poll presented the other night: Now imagine if the same poll were presented the way many companies show their Customer Satisfaction results: The first image shows the percentage of the population that feels a certain way, while the bottom chart shows (a fictionalized version […]. The post B2B Customer Feedback: Are You Making This Mistake? appeared first on Waypoint Group.

Customer Journeys: Easy to Define but Hard to Measure

ForeSee

They consume content, comparison shop, make purchase decisions and share their opinions where and when it best serves them: on websites, in stores, at call centers, The post Customer Journeys: Easy to Define but Hard to Measure appeared first on ForeSee. Shoppers are migratory creatures.

Happy Holidays from Blue Ocean

BlueOcean

You know that the ratios and formulas are multifaceted, which can make a direct comparison between in-house and outsourcing a little difficult. Below, we look at the multiple factors that go into the call center cost comparison.

CX Journey™ Musings: Should You Invest in Customer Experience?

CX Journey

His last overall, cross-industry comparison was done in 2015; in 2016, he focused on the ROI of customer experience in the insurance industry , and in 2017, he has focused on the airline industry. Image courtesy of Got Credit ROI is still our favorite "three-letter word."

Never, Never, Never Give Up: How to Succeed When All Around You are Failing

C3Centricity

6 Not being sufficiently differentiated: With such an abundance of information available to everyone, comparisons are easy to make. I heard a famous quote this morning from Winston Churchill’s address to Harrow School in the UK in 1941.

How To 243

How to Create the Perfect Customer Satisfaction Survey: Questions, Tips & Templates

Comm100

There’s questions to allow you to gauge the quality of your service in comparison to competitors, as well as a general satisfaction rating you can use to benchmark your service overall.

How Fast Do Your Customers Want to Move?

Wired and Dangerous

When customers enjoy a meal at a Chick Fil-A restaurant and come to your location afterward, they carry that experience memory for comparison. We are seeing a lot of threshold alarms these days. Highway freeways tell us “minimum speed 40 mph.”

What’s in a Benchmark? A Podcast Q&A with Maurice FitzGerald

Bain

What if your company is small or operates in a niche industry with few competitors for comparison? What does it take to develop meaningful competitive benchmark Net Promoter Scores? What is the relationship between benchmark trends and revenue?

For 2016 Summer Olympics, TV Ratings Sag; Digital Consumption Soars

Think Customers

As a comparison, the 2012 Summer Olympic Games in London primed the cour Content is being consumed across a wider range of channels, devices, and even through virtual reality.

Are You Benchmarking? Or Are You Living in a Bubble?

MaritzCX

I’m talking about benchmarking, which means making comparisons to help you understand the perception of your business relative to the competition in the minds of your customers It’s important to put all of VOC scores and feedback into the broader context – how well do you do stack up against your competitors?

Are You Benchmarking? Or Are You Living in a Bubble?

MaritzCX

I’m talking about benchmarking, which means making comparisons to help you understand the perception of your business relative to the competition in the minds of your customers It’s important to put all of VOC scores and feedback into the broader context – how well do you do stack up against your competitors?

Customer Service Trends 2018: Creating Effortless Customer-Centric Experiences

Kayako

I’d purchased flights through a popular comparison site only to find double charges in my bank account. Did the comparison site or airline double book me? At Kayako, we do our best to understand not just our customers’ needs, but their customers’ needs, as well.

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5 Top CX Trends For Survival in the Age of the Customer

360Connext

Comparisons outside of your industry are the norm, not the exception. The way we create and deliver customer experiences is constantly evolving in this rapidly changing space. Keeping up with customer experience trends is now an essential part of running a successful business.

Trends 233

How to Use Continuous Improvement Strategies for Customer Experience Improvement

Comm100

Effective monitoring requires an understanding of the initial state and the new/desired state so that a comparison between the two can be made.

Customer Experience Excellence – The Science and the Craft

Michelli Experience

Items such as nail polish or hair dye are more expressive in comparison to non-expressive products like face wash or cotton balls…Getting close to shoppers when they are eyeing less expressive products can actually increase sales because the product isn’t as telling of their personality. Every time I develop a customized customer service training tool for a client of mine, I caution that the tool is a “guidebook” for customer service behavior and that no tool can fit every application.

New Research Confirms – Honey Preferred Over Vinegar, Part One

inContact

Sure, some of those registered, but all paled in comparison to the number one challenge… the customer. In July of 2016, inContact conducted a survey of more than 500 Customer Service Representatives (CSRs) to gather insights about their workplace environment, motivators and challenges. This deep dive study provides a glimpse into working on the front lines of the customer service industry. Please download the full report for complete details.

Don’t Let Volatile Markets Scare You Away From Customer Experience Investments

Forrester

Of course, both these Nightmares on Wall Street might pale in comparison to what a Brexit could do to volatility in foreign exchange rates (and therefore your P&L). If you like horror shows, forget The Walking Dead and check out global markets: In 2016, U.S.

The Race to CX Success

Bold360

To help CX teams understand where they fall in comparison to others in their industry and help define next steps for taking their strategy up a notch. . It’s no secret that in today’s ultra-competitive landscape, customer experience has become a race to the top.

5 Ways Our Customers Help Us Thrive

Nimble

We often get Emails with valuable feedback such as competitor comparisons, suggested integrations, feature requests, [.]. They aren’t shy to call us out Many of our customers have used multiple CRM systems and gained lots of experience using the tools of their trade. They know what they want, and they aren’t timid about letting us know. Customer Focus Nimble Tips Small Business Social Business Social Media Social Selling

“Uber For X”: The X Doesn’t Stand For Experience

Forrester

But when the only other option is a mediocre on-site cafe, Peach starts to look better by comparison, and with great customer service: when a colleague's lunch was stolen, Peach refunded her the money, no questions asked. An on-demand startup called Peach began delivering lunch to my office recently. Depending on the day, I can order mango chicken curry, mushroom tacos, or eggplant rollatini and Peach will deliver it at lunch time for about ten bucks.

The Truth About Attrition in the Contact Center

BlueOcean

Ultimately, an apples-to-apples comparison should not only include industry, size and scope of the project, but also details that relate to the big picture. At first glance, attrition seems like a chink in the armor for contact centers.

How to improve survey data quality

QuestionPro Audience

Numerous industry reports have consistently shown that, in comparison to other research methodologies, online research remains the dominant methodology of choice for research practitioners.