People Comparison: JOIN People Skills Chat Sept. 18th | #PeopleSkills

Kate Nasser

Is people comparison a universal human need or a choice of the insecure? The post People Comparison: JOIN People Skills Chat Sept. People Skills People Skills Chat Soft Skills comparison diversity emotional intelligence equality inclusion interaction interpersonal skills people skills

Creating a Year Over Year Comparison in Dashboard

MaritzCX

If you think designing a dashboard is a) boring, or b) too easy to worry about, read on. You might pick up a nugget of wisdom from our dashboards guru that could change the way you display data forever—and uptick the impact of your numbers in the process. Who knows, you could even uncover a.

Creating a Year Over Year Comparison in Dashboard

MaritzCX

If you think designing a dashboard is a) boring, or b) too easy to worry about, read on. You might pick up a nugget of wisdom from our dashboards guru that could change the way you display data forever—and uptick the impact of your numbers in the process. Who knows, you could even uncover a.

Dishonest Design Comparisons: Giving Enterprise Designers a Fair Shake

Truthlab

The post Dishonest Design Comparisons: Giving Enterprise Designers a Fair Shake appeared first on truthlab.

Do Morethan just comparison websites for insurance quotes!

Helen Dewdney

I hope you don’t just renew every year and that you look at comparison sites for switching insurance, energy etc. Comparison v direct. Last year MoreThan came out cheaper on the Moneysupermarket comparison site. How do you take out your contents and building insurance?

DELTA Vs VIRGIN – a Customer Experience Comparison by Michael Bartlett

ijgolding

The post DELTA Vs VIRGIN – a Customer Experience Comparison by Michael Bartlett appeared first on IJ Golding. If you have been a follower of my writing for some time, you will know that I am no stranger to air travel!

Creating a Year Over Year Comparison in Dashboard

MaritzCX

If you think designing a dashboard is a) boring, or b) too easy to worry about, read on. You might pick up a nugget of wisdom from our dashboards guru that could change the way you display data forever—and uptick the impact of your numbers in the process. Who knows, you could even uncover a. View Article

[Infographic] A Comparison Of The Most Used Data Management Platforms In Canada

iPerceptions

As programmatic cross-channel advertising becomes a standard practice among businesses, marketers are assessing better ways to gather and utilize first-party data (Your website user data). Digital Marketing

All you need to know to make a complaint about energy

Helen Dewdney

All You Need To Know About Comparison Websites accreditation and FCA. Do Morethan just comparison websites for insurance quotes! how to do more than just use a comparison website for energy, insurance etc. So much to complain about in the energy sectors?!

How to save money on your car insurance

Helen Dewdney

I have just taken out my car insurance and after recovering from the jaw drop of seeing how much my car has gone down in value, thought I’d give you some figures just to show you the importance of shopping around and not just using comparison websites.

Compared to What?

MaritzCX

However, it is also used for more “human” reasons, which may have a less direct relationship with improving performance through insight; key among these is making comparisons.

Compared to What?

MaritzCX

However, it is also used for more “human” reasons, which may have a less direct relationship with improving performance through insight; key among these is making comparisons.

Compared to What?

MaritzCX

However, it is also used for more “human” reasons, which may have a less direct relationship with improving performance through insight; key among these is making comparisons. Research is used for many valid reasons—gaining a better understanding of brands, customers, staff, and products being some of the most common and worthwhile.

Carefully Watch What Users Do

Truthlab

And the comparison goes a step further as it’s important to really look at what people […]. Reading Time: 3 minutes I think of user tests a lot like movie producers think of preview screenings.

HubSpot CRM Review (By an Actual User)

Genroe

As noted in the title, this HubSpot CRM review is by an actual user – it’s not one of those robo comparisons that are becoming so common. We’ve been using the HubSpot Marketing and CRM system for about 4 months and the more we use it, and the more we uncovered little features here and there, […]. The post HubSpot CRM Review (By an Actual User) appeared first on Genroe. Inbound Marke Crm Review Hubspot Marketing Automation

Leveraging Customer Support to Optimize Customer Success

natero

Customer Support, by comparison, is perceived as a reactive (and less attractive) break-fix department. Customer Success (CS) is enjoying a lot of attention, particularly in Software-as-a-Service (SaaS) where CS is a critical enabler of renewal subscriptions.

A Quick Guide to Comparing In-House Vs. Outsourced Contact Center Costs [Slideshare]

BlueOcean

From program management to agent productivity to HR overhead, we break down the costs for a true apples-to-apples comparison. Your contact center goals are to achieve cost-effectiveness and efficiency while also delivering exceptional service experience to your customers.

How to improve survey data quality

QuestionPro Audience

Numerous industry reports have consistently shown that, in comparison to other research methodologies, online research remains the dominant methodology of choice for research practitioners.

Survey 286

Cluster Sampling: Definition, Advantages and Application

QuestionPro Audience

Ease of implementation: Since cluster sampling facilitates information from various areas and groups, it can be easily implemented in practical situations in comparison to other probability sampling methods like systematic sampling and stratified sampling.

Are You Benchmarking? Or Are You Living in a Bubble?

MaritzCX

I’m talking about benchmarking, which means making comparisons to help you understand the perception of your business relative to the competition in the minds of your customers. It’s important to put all of VOC scores and feedback into the broader context – how well do you do stack up against your competitors? General

Are You Benchmarking? Or Are You Living in a Bubble?

MaritzCX

I’m talking about benchmarking, which means making comparisons to help you understand the perception of your business relative to the competition in the minds of your customers It’s important to put all of VOC scores and feedback into the broader context – how well do you do stack up against your competitors?

Are You Benchmarking? Or Are You Living in a Bubble?

MaritzCX

I’m talking about benchmarking, which means making comparisons to help you understand the perception of your business relative to the competition in the minds of your customers It’s important to put all of VOC scores and feedback into the broader context – how well do you do stack up against your competitors?

Insurance companies face an Amazonian threat – but does it demand a herculean reaction?

Quadient

Commoditisation has caused a race to the bottom for some, with price comparison sites increasing the incentive to compete by offering customers the lowest possible price – even if this results in a worse customer experience overall, especially in the event they have to claim. These are potentially trying times for the insurance industry.

Meeting Today's CX Needs in the Insurance Industry

Cyara

This has given rise to many price comparison websites, which help the consumer find policies online. Insurance is often referred to as a distress purchase, requiring the consumer to invest considerable time and effort in finding the right policy at the best price. These sites have increased competition and disrupted the personal insurance industry, especially in the UK.

How Can You Provide Better Service For Your Clients?

C3Centricity

Whenever a comparison is made it is vital to understand with what it is being compared. How Can You Provide Better Services For Your Client? This is a great question isn’t it?

Here’s Something To Be Proud Of: Storyminers Blog Made Top 50

Storyminers

Storyminers is quite proud to be included in Chattermill’s top 50 of their: The Top 100 Customer Experience Blogs You Need to Be Reading. We think it’s pretty cool because the selection is powered by Artificial Intelligence.

Use CCM to Increase Personalization of DX

Topdown

Unfortunately, at present, most digital experience (DX) platforms have weak personalization capabilities at best – at least in comparison to customer communications management (CCM) solutions.

All you need to know about “Cluster Sampling”

QuestionPro Audience

in comparison to other sampling methods, cluster sampling can be a very effective technique to determine the characteristics of a group and can be implemented without the need of other elements of the population. First, let’s be honest.

How to Take Local Brands to Global Success: The 5 Rules to Fortune

C3Centricity

For global rollouts, an additional information concerning the comparison of similarities and differences between the customers in the local and future markets must also be considered.

Brands 230

Here’s Something To Be Proud Of: Storyminers Blog Made Top 50

Storyminers

Storyminers is quite proud to be included in Chattermill’s top 50 of their: The Top 100 Customer Experience Blogs You Need to Be Reading. We think it’s pretty cool because the selection is powered by Artificial Intelligence.

Customer Journeys: Easy to Define but Hard to Measure

ForeSee

They consume content, comparison shop, make purchase decisions and share their opinions where and when it best serves them: on websites, in stores, at call centers, The post Customer Journeys: Easy to Define but Hard to Measure appeared first on ForeSee. Shoppers are migratory creatures.

Building a Customer-Centric Knowledge Base

GetFeedback

Reuben Yonatan is the CEO @ GetVoIP , a leading VoIP systems comparison guide that connects shoppers with relevant providers. This is guest post by Reuben Yonatan, CEO of GetVoIP. Most customers would rather solve problems themselves than go through the hassle of contacting customer service.

Breaking the Compromise: How Artificial Intelligence is Changing Customer Research Forever

CX Workout - Ideas Blog

Through the science of machine learning, the software applies algorithms that facilitate the ranking of normal conversational verbatim comments using a binary comparison, only in real time involving literally hundreds or even thousands of participants.

Cluster Sampling vs Stratified Sampling

QuestionPro Audience

Factors for Comparison. Cluster Sampling and Stratified Sampling are probability sampling techniques with different approaches to create and analyze samples. . Cluster Sampling is a method where the target population is divided into multiple clusters.

B2B Customer Feedback: Are You Making This Mistake?

Waypoint Group

Want to see a quick comparison of “insightful” analysis vs. merely showing data? I saw this poll presented the other night: Now imagine if the same poll were presented the way many companies show their Customer Satisfaction results: The first image shows the percentage of the population that feels a certain way, while the bottom chart shows (a fictionalized version […]. The post B2B Customer Feedback: Are You Making This Mistake? appeared first on Waypoint Group.

Here's Something To Be Proud Of: Storyminers Blog Made Top 50

Storyminers

Storyminers is quite proud to be included in Chattermill’s top 50 of their: The Top 100 Customer Experience Blogs You Need to Be Reading. We think it’s pretty cool because the selection is powered by Artificial Intelligence.

Happy Holidays from Blue Ocean

BlueOcean

You know that the ratios and formulas are multifaceted, which can make a direct comparison between in-house and outsourcing a little difficult. Below, we look at the multiple factors that go into the call center cost comparison.

CRM vs CEM: Where should you put the money?

CloudCherry

Let’s break the $10 example down further to show the concrete comparisons: CRM alone : “50% of my overall customers purchased below $100.”. How do successful brands stand out from the rest of the crowd? It’s the constant and unending focus on the customer experience. The customer plays such a crucial role that organizations rely on customer data and analysis to best understand customer behavior and what gets them all the way to the end of the sales funnel.

CEM 220

CX Journey™ Musings: Should You Invest in Customer Experience?

CX Journey

His last overall, cross-industry comparison was done in 2015; in 2016, he focused on the ROI of customer experience in the insurance industry , and in 2017, he has focused on the airline industry. Image courtesy of Got Credit ROI is still our favorite "three-letter word."

If someone asked what is a good NPS score for companies in our space, what would you say?

Waypoint Group

So, what we recommend is: Analyse for internal benchmarking: This approach probably means an apples-to-apples comparison, including similar survey methodologies. Internal benchmarking is the best direct apples-to-apples comparison and least expensive. What’s a good NPS score?

Why Smart Tech Companies are Focusing on Baby Boomers

QuestionPro Audience

From researching, price comparison, and booking travel, it is all the click of a button away. There are currently about 75 million baby boomers (born between 1946 and 1964) in the U.S., and they are the fastest growing segment of technology consumers.

For 2016 Summer Olympics, TV Ratings Sag; Digital Consumption Soars

Think Customers

As a comparison, the 2012 Summer Olympic Games in London primed the cour Content is being consumed across a wider range of channels, devices, and even through virtual reality.

Infographic: Retail Customer Care and Brand Loyalty Insights

COPC

Topics include comparisons between online, in-store and mobile shoppers in the United States, and consumer opinion toward the retail customer experience. A new research report titled Customer Experience Management Benchmark (CXMB) Industry Insights: Retail was recently published by COPC Inc.