INDUSTRY INSIGHTS YOUR PEERS ARE READING
Storyminers is quite proud to be included in Chattermill’s top 50 of their: The Top 100 Customer Experience Blogs You Need to Be Reading. We think it’s pretty cool because the selection is powered by Artificial Intelligence. MORE
Storyminers is quite proud to be included in Chattermill’s top 50 of their: The Top 100 Customer Experience Blogs You Need to Be Reading. We think it’s pretty cool because the selection is powered by Artificial Intelligence. MORE
You know that the ratios and formulas are multifaceted, which can make a direct comparison between in-house and outsourcing a little difficult. Below, we look at the multiple factors that go into the call center cost comparison. MORE
The post Dishonest Design Comparisons: Giving Enterprise Designers a Fair Shake appeared first on truthlab. MORE
The eye-catching comparison is that Hulu now has more subscribers than any traditional pay TV provider, such as Comcast with just under 21 million […]. You’ve likely read the facts: Hulu announced that it has 25 million subscribers and collected $1.5 MORE
Ease of implementation: Since cluster sampling facilitates information from various areas and groups, it can be easily implemented in practical situations in comparison to other probability sampling methods like systematic sampling and stratified sampling. MORE
However, it is also used for more “human” reasons, which may have a less direct relationship with improving performance through insight; key among these is making comparisons. MORE
75% of online customers said they expected help within five minutes, have used comparison services for consumer goods and trusted online reviews as much as personal recommendations. Learn about the top two customer surveys for predicting and increasing customer retention. MORE
As noted in the title, this HubSpot CRM review is by an actual user – it’s not one of those robo comparisons that are becoming so common. We’ve been using the HubSpot Marketing and CRM system for about 4 months and the more we use it, and the more we uncovered little features here and there, […]. The post HubSpot CRM Review (By an Actual User) appeared first on Genroe. Inbound Marke Crm Review Hubspot Marketing Automation MORE
If you think designing a dashboard is a) boring, or b) too easy to worry about, read on. You might pick up a nugget of wisdom from our dashboards guru that could change the way you display data forever—and uptick the impact of your numbers in the process. Who knows, you could even uncover a. MORE
They consume content, comparison shop, make purchase decisions and share their opinions where and when it best serves them: on websites, in stores, at call centers, The post Customer Journeys: Easy to Define but Hard to Measure appeared first on ForeSee. Shoppers are migratory creatures. MORE
His last overall, cross-industry comparison was done in 2015; in 2016, he focused on the ROI of customer experience in the insurance industry , and in 2017, he has focused on the airline industry. Image courtesy of Got Credit ROI is still our favorite "three-letter word." MORE
However, it is also used for more “human” reasons, which may have a less direct relationship with improving performance through insight; key among these is making comparisons. MORE
If you think designing a dashboard is a) boring, or b) too easy to worry about, read on. You might pick up a nugget of wisdom from our dashboards guru that could change the way you display data forever—and uptick the impact of your numbers in the process. Who knows, you could even uncover a. MORE
Try to use more than one comparison site as they do not all list every company. Ofgem is currently changing its voluntary code of practice for price comparison websites to prevent them from displaying products on which it earns commission more prominently than those on which it doesn’t. Accredited price comparison websites must show a good selection of providers (covering at least 90% of the market) and enable consumers to rank according to price. MORE
Storyminers is quite proud to be included in Chattermill’s top 50 of their: The Top 100 Customer Experience Blogs You Need to Be Reading. We think it’s pretty cool because the selection is powered by Artificial Intelligence. MORE
While that total may pale in comparison to other fast-growing markets such as fintech ($124B) or transportation tech ($150B), consider that 65% of that $31B in security has […]. Venture capital and private equity spending on security technology reached an all-time high in 2018. MORE
Factors for Comparison. Cluster Sampling and Stratified Sampling are probability sampling techniques with different approaches to create and analyze samples. . Cluster Sampling is a method where the target population is divided into multiple clusters. MORE
I’m talking about benchmarking, which means making comparisons to help you understand the perception of your business relative to the competition in the minds of your customers It’s important to put all of VOC scores and feedback into the broader context – how well do you do stack up against your competitors? MORE
From program management to agent productivity to HR overhead, we break down the costs for a true apples-to-apples comparison. Your contact center goals are to achieve cost-effectiveness and efficiency while also delivering exceptional service experience to your customers. MORE
All You Need To Know About Comparison Websites accreditation and FCA. Do Morethan just comparison websites for insurance quotes! how to do more than just use a comparison website for energy, insurance etc. So much to complain about in the energy sectors?! MORE
And the comparison goes a step further as it’s important to really look at what people […]. Reading Time: 3 minutes I think of user tests a lot like movie producers think of preview screenings. MORE
This has given rise to many price comparison websites, which help the consumer find policies online. Insurance is often referred to as a distress purchase, requiring the consumer to invest considerable time and effort in finding the right policy at the best price. These sites have increased competition and disrupted the personal insurance industry, especially in the UK. MORE
SEPTEMBER 14, 2016
Is people comparison a universal human need or a choice of the insecure? The post People Comparison: JOIN People Skills Chat Sept. People Skills People Skills Chat Soft Skills comparison diversity emotional intelligence equality inclusion interaction interpersonal skills people skills MORE
Customer Support, by comparison, is perceived as a reactive (and less attractive) break-fix department. Customer Success (CS) is enjoying a lot of attention, particularly in Software-as-a-Service (SaaS) where CS is a critical enabler of renewal subscriptions. MORE
As programmatic cross-channel advertising becomes a standard practice among businesses, marketers are assessing better ways to gather and utilize first-party data (Your website user data). Digital Marketing MORE
Whenever a comparison is made it is vital to understand with what it is being compared. How Can You Provide Better Services For Your Client? This is a great question isn’t it? MORE
Want to see a quick comparison of “insightful” analysis vs. merely showing data? I saw this poll presented the other night: Now imagine if the same poll were presented the way many companies show their Customer Satisfaction results: The first image shows the percentage of the population that feels a certain way, while the bottom chart shows (a fictionalized version […]. The post B2B Customer Feedback: Are You Making This Mistake? appeared first on Waypoint Group. MORE
in comparison to other sampling methods, cluster sampling can be a very effective technique to determine the characteristics of a group and can be implemented without the need of other elements of the population. First, let’s be honest. MORE
If you think designing a dashboard is a) boring, or b) too easy to worry about, read on. You might pick up a nugget of wisdom from our dashboards guru that could change the way you display data forever—and uptick the impact of your numbers in the process. Who knows, you could even uncover a. View Article MORE
Numerous industry reports have consistently shown that, in comparison to other research methodologies, online research remains the dominant methodology of choice for research practitioners. MORE
The post DELTA Vs VIRGIN – a Customer Experience Comparison by Michael Bartlett appeared first on IJ Golding. If you have been a follower of my writing for some time, you will know that I am no stranger to air travel! MORE
I have just taken out my car insurance and after recovering from the jaw drop of seeing how much my car has gone down in value, thought I’d give you some figures just to show you the importance of shopping around and not just using comparison websites. MORE
However, it is also used for more “human” reasons, which may have a less direct relationship with improving performance through insight; key among these is making comparisons. Research is used for many valid reasons—gaining a better understanding of brands, customers, staff, and products being some of the most common and worthwhile. MORE
I’m talking about benchmarking, which means making comparisons to help you understand the perception of your business relative to the competition in the minds of your customers It’s important to put all of VOC scores and feedback into the broader context – how well do you do stack up against your competitors? MORE
Commoditisation has caused a race to the bottom for some, with price comparison sites increasing the incentive to compete by offering customers the lowest possible price – even if this results in a worse customer experience overall, especially in the event they have to claim. These are potentially trying times for the insurance industry. MORE
Reuben Yonatan is the CEO @ GetVoIP , a leading VoIP systems comparison guide that connects shoppers with relevant providers. This is guest post by Reuben Yonatan, CEO of GetVoIP. Most customers would rather solve problems themselves than go through the hassle of contacting customer service. MORE
I hope you don’t just renew every year and that you look at comparison sites for switching insurance, energy etc. Comparison v direct. Last year MoreThan came out cheaper on the Moneysupermarket comparison site. How do you take out your contents and building insurance? MORE
I’m talking about benchmarking, which means making comparisons to help you understand the perception of your business relative to the competition in the minds of your customers. It’s important to put all of VOC scores and feedback into the broader context – how well do you do stack up against your competitors? General MORE
Side-by-side feature comparison. We’re delighted to share that Wootric has once again been recognized as a “High Performer” in the G2 Crowd Grid Report for Enterprise Feedback Management. MORE
Unfortunately, at present, most digital experience (DX) platforms have weak personalization capabilities at best – at least in comparison to customer communications management (CCM) solutions. MORE
Comparison Related Topics Kate Nasser
SEPTEMBER 14, 2016
Is people comparison a universal human need or a choice of the insecure? The post People Comparison: JOIN People Skills Chat Sept. People Skills People Skills Chat Soft Skills comparison diversity emotional intelligence equality inclusion interaction interpersonal skills people skills
MaritzCX
MAY 6, 2016
If you think designing a dashboard is a) boring, or b) too easy to worry about, read on. You might pick up a nugget of wisdom from our dashboards guru that could change the way you display data forever—and uptick the impact of your numbers in the process. Who knows, you could even uncover a.
MaritzCX
MAY 6, 2016
If you think designing a dashboard is a) boring, or b) too easy to worry about, read on. You might pick up a nugget of wisdom from our dashboards guru that could change the way you display data forever—and uptick the impact of your numbers in the process. Who knows, you could even uncover a.
Truthlab
APRIL 19, 2018
The post Dishonest Design Comparisons: Giving Enterprise Designers a Fair Shake appeared first on truthlab.
Helen Dewdney
AUGUST 23, 2015
I hope you don’t just renew every year and that you look at comparison sites for switching insurance, energy etc. Comparison v direct. Last year MoreThan came out cheaper on the Moneysupermarket comparison site. How do you take out your contents and building insurance?
ijgolding
MARCH 31, 2017
The post DELTA Vs VIRGIN – a Customer Experience Comparison by Michael Bartlett appeared first on IJ Golding. If you have been a follower of my writing for some time, you will know that I am no stranger to air travel!
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Helen Dewdney
MAY 18, 2015
Try to use more than one comparison site as they do not all list every company. Ofgem is currently changing its voluntary code of practice for price comparison websites to prevent them from displaying products on which it earns commission more prominently than those on which it doesn’t. Accredited price comparison websites must show a good selection of providers (covering at least 90% of the market) and enable consumers to rank according to price.
iPerceptions
OCTOBER 27, 2016
As programmatic cross-channel advertising becomes a standard practice among businesses, marketers are assessing better ways to gather and utilize first-party data (Your website user data). Digital Marketing
Helen Dewdney
AUGUST 22, 2016
All You Need To Know About Comparison Websites accreditation and FCA. Do Morethan just comparison websites for insurance quotes! how to do more than just use a comparison website for energy, insurance etc. So much to complain about in the energy sectors?!
Helen Dewdney
OCTOBER 11, 2017
I have just taken out my car insurance and after recovering from the jaw drop of seeing how much my car has gone down in value, thought I’d give you some figures just to show you the importance of shopping around and not just using comparison websites.
Forrester's Customer Insights
JANUARY 14, 2019
The eye-catching comparison is that Hulu now has more subscribers than any traditional pay TV provider, such as Comcast with just under 21 million […]. You’ve likely read the facts: Hulu announced that it has 25 million subscribers and collected $1.5
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MaritzCX
MAY 12, 2014
However, it is also used for more “human” reasons, which may have a less direct relationship with improving performance through insight; key among these is making comparisons.
MaritzCX
MAY 12, 2014
However, it is also used for more “human” reasons, which may have a less direct relationship with improving performance through insight; key among these is making comparisons.
Forrester's Customer Insights
JANUARY 14, 2019
While that total may pale in comparison to other fast-growing markets such as fintech ($124B) or transportation tech ($150B), consider that 65% of that $31B in security has […]. Venture capital and private equity spending on security technology reached an all-time high in 2018.
MaritzCX
MAY 12, 2014
However, it is also used for more “human” reasons, which may have a less direct relationship with improving performance through insight; key among these is making comparisons. Research is used for many valid reasons—gaining a better understanding of brands, customers, staff, and products being some of the most common and worthwhile.
Truthlab
SEPTEMBER 27, 2017
And the comparison goes a step further as it’s important to really look at what people […]. Reading Time: 3 minutes I think of user tests a lot like movie producers think of preview screenings.
Genroe
DECEMBER 31, 2017
As noted in the title, this HubSpot CRM review is by an actual user – it’s not one of those robo comparisons that are becoming so common. We’ve been using the HubSpot Marketing and CRM system for about 4 months and the more we use it, and the more we uncovered little features here and there, […]. The post HubSpot CRM Review (By an Actual User) appeared first on Genroe. Inbound Marke Crm Review Hubspot Marketing Automation
natero
MARCH 29, 2017
Customer Support, by comparison, is perceived as a reactive (and less attractive) break-fix department. Customer Success (CS) is enjoying a lot of attention, particularly in Software-as-a-Service (SaaS) where CS is a critical enabler of renewal subscriptions.
BlueOcean
MARCH 24, 2016
From program management to agent productivity to HR overhead, we break down the costs for a true apples-to-apples comparison. Your contact center goals are to achieve cost-effectiveness and efficiency while also delivering exceptional service experience to your customers.
QuestionPro Audience
MARCH 13, 2017
Numerous industry reports have consistently shown that, in comparison to other research methodologies, online research remains the dominant methodology of choice for research practitioners.
MaritzCX
AUGUST 24, 2010
I’m talking about benchmarking, which means making comparisons to help you understand the perception of your business relative to the competition in the minds of your customers. It’s important to put all of VOC scores and feedback into the broader context – how well do you do stack up against your competitors? General
MaritzCX
AUGUST 24, 2010
I’m talking about benchmarking, which means making comparisons to help you understand the perception of your business relative to the competition in the minds of your customers It’s important to put all of VOC scores and feedback into the broader context – how well do you do stack up against your competitors?
MaritzCX
AUGUST 24, 2010
I’m talking about benchmarking, which means making comparisons to help you understand the perception of your business relative to the competition in the minds of your customers It’s important to put all of VOC scores and feedback into the broader context – how well do you do stack up against your competitors?
QuestionPro Audience
MARCH 13, 2018
Ease of implementation: Since cluster sampling facilitates information from various areas and groups, it can be easily implemented in practical situations in comparison to other probability sampling methods like systematic sampling and stratified sampling.
Quadient
JUNE 20, 2018
Commoditisation has caused a race to the bottom for some, with price comparison sites increasing the incentive to compete by offering customers the lowest possible price – even if this results in a worse customer experience overall, especially in the event they have to claim. These are potentially trying times for the insurance industry.
Storyminers
NOVEMBER 17, 2016
Storyminers is quite proud to be included in Chattermill’s top 50 of their: The Top 100 Customer Experience Blogs You Need to Be Reading. We think it’s pretty cool because the selection is powered by Artificial Intelligence.
Cyara
JULY 10, 2018
This has given rise to many price comparison websites, which help the consumer find policies online. Insurance is often referred to as a distress purchase, requiring the consumer to invest considerable time and effort in finding the right policy at the best price. These sites have increased competition and disrupted the personal insurance industry, especially in the UK.
Wootric
JANUARY 9, 2019
Side-by-side feature comparison. We’re delighted to share that Wootric has once again been recognized as a “High Performer” in the G2 Crowd Grid Report for Enterprise Feedback Management.
Topdown
AUGUST 10, 2016
Unfortunately, at present, most digital experience (DX) platforms have weak personalization capabilities at best – at least in comparison to customer communications management (CCM) solutions.
C3Centricity
SEPTEMBER 17, 2018
Whenever a comparison is made it is vital to understand with what it is being compared. How Can You Provide Better Services For Your Client? This is a great question isn’t it?
GetFeedback
DECEMBER 21, 2018
75% of online customers said they expected help within five minutes, have used comparison services for consumer goods and trusted online reviews as much as personal recommendations. Learn about the top two customer surveys for predicting and increasing customer retention.
ForeSee
FEBRUARY 16, 2016
They consume content, comparison shop, make purchase decisions and share their opinions where and when it best serves them: on websites, in stores, at call centers, The post Customer Journeys: Easy to Define but Hard to Measure appeared first on ForeSee. Shoppers are migratory creatures.
Storyminers
NOVEMBER 17, 2016
Storyminers is quite proud to be included in Chattermill’s top 50 of their: The Top 100 Customer Experience Blogs You Need to Be Reading. We think it’s pretty cool because the selection is powered by Artificial Intelligence.
QuestionPro Audience
JULY 25, 2018
in comparison to other sampling methods, cluster sampling can be a very effective technique to determine the characteristics of a group and can be implemented without the need of other elements of the population. First, let’s be honest.
QuestionPro Audience
APRIL 13, 2018
Factors for Comparison. Cluster Sampling and Stratified Sampling are probability sampling techniques with different approaches to create and analyze samples. . Cluster Sampling is a method where the target population is divided into multiple clusters.
Storyminers
NOVEMBER 17, 2016
Storyminers is quite proud to be included in Chattermill’s top 50 of their: The Top 100 Customer Experience Blogs You Need to Be Reading. We think it’s pretty cool because the selection is powered by Artificial Intelligence.
Waypoint Group
AUGUST 9, 2017
Want to see a quick comparison of “insightful” analysis vs. merely showing data? I saw this poll presented the other night: Now imagine if the same poll were presented the way many companies show their Customer Satisfaction results: The first image shows the percentage of the population that feels a certain way, while the bottom chart shows (a fictionalized version […]. The post B2B Customer Feedback: Are You Making This Mistake? appeared first on Waypoint Group.
BlueOcean
DECEMBER 22, 2015
You know that the ratios and formulas are multifaceted, which can make a direct comparison between in-house and outsourcing a little difficult. Below, we look at the multiple factors that go into the call center cost comparison.
CX Journey
AUGUST 16, 2017
His last overall, cross-industry comparison was done in 2015; in 2016, he focused on the ROI of customer experience in the insurance industry , and in 2017, he has focused on the airline industry. Image courtesy of Got Credit ROI is still our favorite "three-letter word."
GetFeedback
AUGUST 24, 2018
Reuben Yonatan is the CEO @ GetVoIP , a leading VoIP systems comparison guide that connects shoppers with relevant providers. This is guest post by Reuben Yonatan, CEO of GetVoIP. Most customers would rather solve problems themselves than go through the hassle of contacting customer service.
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