All You Need To Know About Comparison Websites

Helen Dewdney

Try to use more than one comparison site as they do not all list every company. Ofgem is currently changing its voluntary code of practice for price comparison websites to prevent them from displaying products on which it earns commission more prominently than those on which it doesn’t. Accredited price comparison websites must show a good selection of providers (covering at least 90% of the market) and enable consumers to rank according to price.

DELTA Vs VIRGIN – a Customer Experience Comparison by Michael Bartlett

ijgolding

The post DELTA Vs VIRGIN – a Customer Experience Comparison by Michael Bartlett appeared first on IJ Golding. If you have been a follower of my writing for some time, you will know that I am no stranger to air travel!

Do Morethan just comparison websites for insurance quotes!

Helen Dewdney

I hope you don’t just renew every year and that you look at comparison sites for switching insurance, energy etc. Comparison v direct. Last year MoreThan came out cheaper on the Moneysupermarket comparison site. How do you take out your contents and building insurance?

[Infographic] A Comparison Of The Most Used Data Management Platforms In Canada

iPerceptions

As programmatic cross-channel advertising becomes a standard practice among businesses, marketers are assessing better ways to gather and utilize first-party data (Your website user data). Digital Marketing

All you need to know to make a complaint about energy

Helen Dewdney

All You Need To Know About Comparison Websites accreditation and FCA. Do Morethan just comparison websites for insurance quotes! how to do more than just use a comparison website for energy, insurance etc. So much to complain about in the energy sectors?!

Creating a Year Over Year Comparison in Dashboard

MaritzCX

If you think designing a dashboard is a) boring, or b) too easy to worry about, read on. You might pick up a nugget of wisdom from our dashboards guru that could change the way you display data forever—and uptick the impact of your numbers in the process. Who knows, you could even uncover a. View Article

Mobile is a Cue to Help Brighten The Holiday Season

ICC Decision Services

Or even worse, checking out a rival’s inventory and doing some comparison shopping. How many times have you seen the following scene? Shoppers are walking around a store. And instead of looking at the merchandise, their eyes glued to their smartphones. That doesn’t mean they aren’t shopping.

Here’s Something To Be Proud Of: Storyminers Blog Made Top 50

Storyminers

Storyminers is quite proud to be included in Chattermill’s top 50 of their: The Top 100 Customer Experience Blogs You Need to Be Reading. We think it’s pretty cool because the selection is powered by Artificial Intelligence.

Here’s Something To Be Proud Of: Storyminers Blog Made Top 50

Storyminers

Storyminers is quite proud to be included in Chattermill’s top 50 of their: The Top 100 Customer Experience Blogs You Need to Be Reading. We think it’s pretty cool because the selection is powered by Artificial Intelligence.

Customer Journeys: Easy to Define but Hard to Measure

ForeSee

They consume content, comparison shop, make purchase decisions and share their opinions where and when it best serves them: on websites, in stores, at call centers, The post Customer Journeys: Easy to Define but Hard to Measure appeared first on ForeSee. Shoppers are migratory creatures.

Here's Something To Be Proud Of: Storyminers Blog Made Top 50

Storyminers

Storyminers is quite proud to be included in Chattermill’s top 50 of their: The Top 100 Customer Experience Blogs You Need to Be Reading. We think it’s pretty cool because the selection is powered by Artificial Intelligence.

How to Create the Perfect Customer Satisfaction Survey: Questions, Tips & Templates

Comm100

There’s questions to allow you to gauge the quality of your service in comparison to competitors, as well as a general satisfaction rating you can use to benchmark your service overall.

Leveraging Customer Support to Optimize Customer Success

natero

Customer Support, by comparison, is perceived as a reactive (and less attractive) break-fix department. Customer Success (CS) is enjoying a lot of attention, particularly in Software-as-a-Service (SaaS) where CS is a critical enabler of renewal subscriptions.

How to Improve Customer Experience with Marketing

ReviewTrackers

The sixth most critical moment is pricing and comparison. Customer experience looked very different in the early 1900s than today. At that time, customers were just beginning to experience the option to return items, for example.

What’s in a Benchmark? A Podcast Q&A with Maurice FitzGerald

Bain

What if your company is small or operates in a niche industry with few competitors for comparison? What does it take to develop meaningful competitive benchmark Net Promoter Scores? What is the relationship between benchmark trends and revenue?

Customer Service Trends 2018: Creating Effortless Customer-Centric Experiences

Kayako

I’d purchased flights through a popular comparison site only to find double charges in my bank account. Did the comparison site or airline double book me? At Kayako, we do our best to understand not just our customers’ needs, but their customers’ needs, as well.

Happy Holidays from Blue Ocean

BlueOcean

You know that the ratios and formulas are multifaceted, which can make a direct comparison between in-house and outsourcing a little difficult. Below, we look at the multiple factors that go into the call center cost comparison.

Don’t Let Volatile Markets Scare You Away From Customer Experience Investments

Forrester

Of course, both these Nightmares on Wall Street might pale in comparison to what a Brexit could do to volatility in foreign exchange rates (and therefore your P&L). If you like horror shows, forget The Walking Dead and check out global markets: In 2016, U.S.

CX Journey™ Musings: Should You Invest in Customer Experience?

CX Journey

His last overall, cross-industry comparison was done in 2015; in 2016, he focused on the ROI of customer experience in the insurance industry , and in 2017, he has focused on the airline industry. Image courtesy of Got Credit ROI is still our favorite "three-letter word."

The Intersection of Customer Experience, Business & Tech

Storyminers

Cultural comparisons are more valuable than industry comparisons to answer this question. I n terview w i th M i k e W i ttenstein, F o un d e r of Storyminers as seen on the Digital Customer Experience website .

5 Ways to Improve B2B Customer Engagement Through Omnichannel Tactics

Customer Bliss

With this exposure to omnichannel B2C engagement methods, some B2B customers by comparison are becoming underwhelmed with their customer engagement options in the workplace. Guest Post by Robert C.

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5 Top CX Trends For Survival in the Age of the Customer

360Connext

Comparisons outside of your industry are the norm, not the exception. The way we create and deliver customer experiences is constantly evolving in this rapidly changing space. Keeping up with customer experience trends is now an essential part of running a successful business.

Local Search and Online Reviews Survey 2017

ReviewTrackers

percent of consumers read reviews in the beginning of and during the research phase, when they start to gather information (discovery) and when they make a list of options (comparison). Key Takeaways from ReviewTrackers Local Search and Online Reviews Survey 2017.

Shopping Cart Abandonment: Why It Happens And How To Prevent It (Infographic)

Provide Support

While there are many reasons online shoppers abandon their carts that you have little or no influence over, such as comparison shopping, many of them can actually be prevented if you know what exactly to focus your efforts on.

B2B Customer Feedback: Are You Making This Mistake?

Waypoint Group

Want to see a quick comparison of “insightful” analysis vs. merely showing data? I saw this poll presented the other night: Now imagine if the same poll were presented the way many companies show their Customer Satisfaction results: The first image shows the percentage of the population that feels a certain way, while the bottom chart shows (a fictionalized version […]. The post B2B Customer Feedback: Are You Making This Mistake? appeared first on Waypoint Group.

“The Simple Trick To Getting Inside Your Customers’ Heads”

Informizely

And it’s not really the most desirable of all possible outcomes when your competitor’s ship seems like a luxury cruise by comparison. Your customers are the lifeblood of your business. No customers equals no business. Plain and simple.

Customer service is the new selling

Customer Enthusiast

They are better informed than their twentieth century counterparts who lacked the ability to access customer reviews, make price comparisons, and validate or dismiss inflated claims with ease from their smartphones.

51 New Contact Center RFP Questions

BlueOcean

As much as possible, you want an “apples-to-apples” comparison so you can make an accurate, fair evaluation. One of our most popular blog posts is 52 Contact Center RFP Questions to Ask Vendors. We’ve updated this list with the most up-to-date information.

How Fast Do Your Customers Want to Move?

Wired and Dangerous

When customers enjoy a meal at a Chick Fil-A restaurant and come to your location afterward, they carry that experience memory for comparison. We are seeing a lot of threshold alarms these days. Highway freeways tell us “minimum speed 40 mph.”

Moving customers from “cost center” to “asset”

Customer Bliss

Here’s a money quote: Rich American men, by comparison, are the workaholics of the world. Within my five-competency customer experience framework , I often call No. 1 — honor and manage customers as assets — the “clincher competency.”

Carefully Watch What Users Do

Truthlab

And the comparison goes a step further as it’s important to really look at what people […]. Reading Time: 3 minutes I think of user tests a lot like movie producers think of preview screenings.

How to Use Continuous Improvement Strategies for Customer Experience Improvement

Comm100

Effective monitoring requires an understanding of the initial state and the new/desired state so that a comparison between the two can be made.

“Uber For X”: The X Doesn’t Stand For Experience

Forrester

But when the only other option is a mediocre on-site cafe, Peach starts to look better by comparison, and with great customer service: when a colleague's lunch was stolen, Peach refunded her the money, no questions asked. An on-demand startup called Peach began delivering lunch to my office recently. Depending on the day, I can order mango chicken curry, mushroom tacos, or eggplant rollatini and Peach will deliver it at lunch time for about ten bucks.

Driving Measurable Results from CX Initiatives

Verint

Building on that comparison, specifically with regard to the idea of “survival of the fittest,” a critical survival challenge that CX departments are increasingly facing is being able to show how their initiatives are driving business outcomes. In my last post , I reflected on my vacation to the Galapagos and my thoughts on how customer experience programs needed to evolve similarly to how various endemic species of the Galapagos were required to in order to survive.

Testing CX Initiatives for Financial Benefits: Measurement Models for your Business Case

CX University

This method is similar to the baseline test, but the comparison of actual test results is made to another business segment that will not be affected by the CX initiative over the test period (the control group). Other relevant comparisons.

The Truth About Attrition in the Contact Center

BlueOcean

Ultimately, an apples-to-apples comparison should not only include industry, size and scope of the project, but also details that relate to the big picture. At first glance, attrition seems like a chink in the armor for contact centers.

Customer Experience: Art or Science?

CX Journey

Based on these comparisons, it seems that customer experience requires a solid mix of both art and science. Image courtesy of Mickey75017 I originally wrote today''s post for InsideCXM. It appeared on their site on August 12, 2014.

How to Know if Your CX Strategy Is Fake

360Connext

Organizational comparisons are made: our organization versus Zappos or Southwest Airlines or maybe the local Starbucks barista who “always knows customer orders!” I’m getting calls from very well-meaning business leaders lately. They are well-versed in many areas of business.

Lack of integration = lack of customer service quality

NewVoiceMedia

The person from the Internet Access Department said I had to speak to the people in the ISDN Department for a comparison, but the lady at the ISDN Department didn’t know anything about ADSL. I purchased a video-conferencing unit to connect my office visually with clients all over the world.

Customer Experience Benchmarking: beware how you use it!

ijgolding

and their comparison with standard measurements, or similar measurements of its peers. I am not a fan of it, because most of the time it is not an accurate, like for like comparison.