2022 Product Roadmap

Totango

In case you missed it, Ravit Danino, our SVP of Product presented our Roadmap to Customer Success and what’s coming for 2022. The post 2022 Product Roadmap appeared first on Best Customer Success Blog: Articles for Enterprise Growth. Have you seen what Totango is working on?

Crafting a customer experience roadmap

Uniphore

Delivering exceptional customer experience is the holy grail of modern business, but like King Arthur’s knights, you are unlikely to find what you seek without an effective map. Read More. Jacada Blog

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What Is the First Step in a Customer Experience Transformation Roadmap?

InMoment XI

So, what is the first step in a CX transformation roadmap? As for the best cadence, plan to check in once a month with a program roadmap or visit these goals in quarterly board meetings—and don’t forget to schedule those calendar reminders!

Using Product Analytics To Drive Product Roadmaps

Gainsight

When it comes to creating product roadmaps, product leaders face a plethora of challenges. . The good news is that there’s a simple fix: with product analytics powering the operation, creating impactful product roadmaps is a breeze. Why is your product roadmap important?

Managing Product Feedback at Scale

As with all things related to customers, there’s an art and science to effectively dealing with each of their ideas. With so many voices competing for attention, you need a means of effectively dealing with all of the data that will come your way. This practical 26-page eBook provides product managers with the strategies needed to deal with the common pitfalls that come with opening up the inevitable floodgate of data that comes with asking your customers and internal stakeholders for their input. In this eBook, we’ll show you: • How to gather, prioritize, and select the best ideas from your customers and stakeholders, • How to make internal feedback more effective and inclusive, • How to make more strategic product roadmap decisions based on data, not opinions, • How to set expectations for new development both internally and externally. Get your free copy now!

To build a durable SaaS business, rethink your product roadmap

Gainsight

Implementing this approach requires a fresh approach to your product roadmap—because when you scale through retention and expansion, the primary goal is maximizing utility for existing customers so they’ll increase usage and be willing to spend more over time.

What Is the First Step in a Customer Experience Transformation Roadmap?

InMoment XI

So, what is the first step in a CX transformation roadmap? As for the best cadence, plan to check in once a month with a program roadmap or visit these goals in quarterly board meetings—and don’t forget to schedule those calendar reminders!

Business Roundtable: Roadmap für verantwortungsvolle KI

Forrester Digital Transformation

Erhalten Sie eine detaillierte Analyse der kürzlich veröffentlichten Roadmap des Business Roundtable für verantwortungsvolle KI. German Tech

Prioritize features for your product roadmap using these surveys

GetFeedback

Learn more about how to prioritize features for your product roadmap using these surveys from GetFeedback. Guides

Strategic roadmap to deliver new-age customer experiences

Uniphore

Strategic roadmap to deliver new-age customer experiences. The post Strategic roadmap to deliver new-age customer experiences appeared first on Uniphore. WEBINAR. Register Now. 2022 is the year where companies are innovating to thrive and succeed in the service-driven economy.

Managing Product Feedback at Scale

This practical 26-page eBook provides product managers with the strategies needed to deal with the common pitfalls that come with opening up the inevitable floodgate of data that comes with asking your customers and internal stakeholders for their input.

5 Guidelines for Structuring Your Product Roadmap

Wootric

Building and maintaining the product roadmap is a central part of your role as a product manager. Yet there is surprisingly little consensus about product roadmaps across the product management community. Product roadmaps fit very strategically into this hierarchy.

Creating a Product Roadmap? Ask Yourself These Questions

Gainsight

Before your product starts booming, you need a product roadmap that charts a clear course to growth. In this article, we lay out the questions you can ask yourself to help you create a successful product roadmap that’s anchored in analytics. What is a product roadmap?

A beginner’s guide to designing an effective product roadmap

delighted

If you want to create a great product that your customers will love (and continue to buy), you first need a great product roadmap. Haven’t built or managed a product roadmap before? What is a product roadmap? Why is a product roadmap important? Outline your roadmap.

Guest Post: How to Build Your Customer Experience Roadmap

ShepHyken

Without a well-defined customer experience strategy and roadmap, you risk investing in the wrong technology and designing the wrong experiences. So, take the time to build your customer experience roadmap and align your budgets with it. What is a Customer Experience Roadmap?

Customer Education Maturity Model: How Customer Learning Programs Create Value

The Customer Education Maturity Model was developed from an extensive industry study and delivers a comprehensive guide to moving the needle on your program including a roadmap for growth and the common stages, and barriers, of program development.

A Roadmap For Value Based Selling

Integrity Solutions

The post A Roadmap For Value Based Selling appeared first on Integrity Solutions. A value based selling approach is intended to help salespeople focus their client conversations around creating product value versus price.

5 Tracking Measurements To Help Build a Better Data-Driven Product Roadmap

Gainsight

If you’re crafting a product roadmap, your vision and internal alignment must be crystal clear. . Too often, product leaders start building their roadmap plans only to be bombarded with conflicting feedback in all directions. What Is a Product Roadmap?

PeopleMetrics Experience Management Platform Roadmap Preview

PeopleMetrics

PeopleMetrics Experience Management Platform Roadmap Preview. Learn about the latest changes to PeopleMetrics and how they affect your team. This is a special look at what’s coming soon and what’s recently launched. We highlight: Features we added in 2020.

Bake Express into your Product Roadmap

dscout People Nerds

Use quick-turn, mixed-data feedback to jumpstart (and align) your product development process

4 Steps to Developing Your Customer Care Strategy

The quality of a customer care strategy can make or break a company, but simply resolving a customer service issue or complaint is no longer enough. Learn the 4 steps that address the major points you need to consider when building a customer care roadmap.

Navigating The Business Roundtable’s Roadmap for Responsible AI

Forrester Digital Transformation

Last week, the Business Roundtable (an influential group of CEOs of major US companies) published a Roadmap for Responsible Artificial Intelligence.

What is a Product Roadmap?

Gainsight

A product roadmap is a high-level, visual representation of the direction your product offering will take over time. A good product roadmap will provide your colleagues and stakeholders with the “why” behind your product and should serve the following purposes: Lay out the overarching strategy. Maps are a fundamental part of our lives therefore, a product roadmap isn’t exactly a new concept. Executive-level product roadmaps. Internal product roadmaps for sales.

Biteable’s Evolution to a Customer-Centric Product Roadmap

AskNicely

Collecting real-time feedback not only enables you to get a quick temperature-read on your customers, but it gives your team authentic, actionable insights that you can apply to your roadmap for quicker innovation and faster iteration cycles. Biteable , using AskNicely to track customer sentiment and inject feedback right into their product plans, shares their story to illustrate just how important feedback is in fashioning a customer-centric roadmap.

Getting to Yes: A 7-step Roadmap to Successful Project Management

C3Centricity

If we had followed the seven-step roadmap I am going to share with you now. The 7-Step Roadmap. If you follow this roadmap, not only will you succeed in your project management, but you will also be seen to do so as well.

How Product Teams Can Leverage Community

Speaker: Scott Baldwin of ProductBoard

Product Leaders, sign up if want to learn how to: - What is product excellence? - How community led and product-led growth can act as success multipliers - How to create a tight and ongoing feedback loop - How to leverage your community members to drive adoption. When: September 21st at 12pm EDT. Register today!

CX driver analysis: How to turn statistics into a visual CX roadmap

MyCustomer

Engagement How to turn statistics into a visual CX roadmap

Building a Strategic CX Roadmap, Part 2: The Right Stuff

InMoment XI

While there’s no silver bullet to CX roadmapping and action planning, assessing your needs and prioritizing your opportunities is not an impossible task. In Part 1 of this multi-part blog post, I reviewed what CX professionals face when evaluating CX assessments in the marketplace. At least, it’s not impossible when you have good data, a. View Article. General

Building a Strategic CX Roadmap, Part 2: The Right Stuff

InMoment XI

While there’s no silver bullet to CX roadmapping and action planning, assessing your needs and prioritizing your opportunities is not an impossible task. In Part 1 of this multi-part blog post, I reviewed what CX professionals embarking on CX improvement efforts face when evaluating CX assessments in the marketplace. At least, it’s not impossible when. View Article

Keep Your CX Roadmap Relevant, or Risk Going off Track

InMoment XI

This article was originally published by the CXFocus Magazine. Creating Relevant Customer Experience Plan With firms failing to perform the core CX management activities and index scores for 2019 not looking promising, at first glance this may look like doom and gloom for the CX sector. However, this actually makes the case for CX stronger. View Article. General

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

others—through a jointly-developed roadmap and agile value. If Artificial Intelligence (AI) for the overall business is a red hot. topic in C-suites, AI for customer engagement is white hot. wonder professionals, who had removed AI from their resumes, are. scrambling to add it back in!

How to Build a Customer Centric Roadmap for Your SaaS Product

Totango

Knowing how to build a customer-centric roadmap helps you align your product development with what your clients truly want. In this blog, we’ll look at the keys to building a customer-centric roadmap. Then, we’ll walk you through three steps to building a customer-centric roadmap.

MLOps foundation roadmap for enterprises with Amazon SageMaker

AWS Machine Learning

With the MLOps maturity model, we can define a clear architecture design and delivery roadmap. As enterprise businesses embrace machine learning (ML) across their organizations, manual workflows for building, training, and deploying ML models tend to become bottlenecks to innovation.

Building a Strategic CX Roadmap, Part 1: The Bad News

InMoment XI

I taught a workshop on strategic roadmapping using our free CX Assessment to a group of eager CX professionals. I’m still on a high from the 2017 CXFusion Conference in Las Vegas. In the time since, I’ve continued to reflect on how to do this effectively, and I have some additional thoughts to share. Anyone. View Article. General

Building a Strategic CX Roadmap, Part 1: The Bad News

InMoment XI

I taught a workshop on strategic roadmapping using our free CX Assessment to a group of eager CX professionals. I’m still on a high from the 2017 CXFusion Conference in Las Vegas. In the time since, I’ve continued to reflect on how to do this effectively, and I have some additional thoughts to share. Anyone. View Article

From Ideas to Product Features How Customers Shape Our Product Roadmap

NICE inContact

No matter how much QA and UAT are built into our process, end users out in the real world will inevitably find things we missed or see better ways to perform functions, so we take a lot of interest in the feedback that comes through this channel.

Planning For Insight: How to Build an Insight Roadmap For Customer Centricity

Alida

An insight roadmap is a plan to keep your organization focused on customer centricity. It brings together stakeholders to agree on key objectives that your insight community will inform.