2022 Product Roadmap

Totango

In case you missed it, Ravit Danino, our SVP of Product presented our Roadmap to Customer Success and what’s coming for 2022. The post 2022 Product Roadmap appeared first on Best Customer Success Blog: Articles for Enterprise Growth. Have you seen what Totango is working on?

Crafting a customer experience roadmap

Uniphore

Delivering exceptional customer experience is the holy grail of modern business, but like King Arthur’s knights, you are unlikely to find what you seek without an effective map. Read More. Jacada Blog

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

What Is the First Step in a Customer Experience Transformation Roadmap?

InMoment XI

So, what is the first step in a CX transformation roadmap? As for the best cadence, plan to check in once a month with a program roadmap or visit these goals in quarterly board meetings—and don’t forget to schedule those calendar reminders!

Creating a Product Roadmap? Ask Yourself These Questions

Gainsight

Before your product starts booming, you need a product roadmap that charts a clear course to growth. In this article, we lay out the questions you can ask yourself to help you create a successful product roadmap that’s anchored in analytics. What is a product roadmap?

Managing Product Feedback at Scale

This practical 26-page eBook provides product managers with the strategies needed to deal with the common pitfalls that come with opening up the inevitable floodgate of data that comes with asking your customers and internal stakeholders for their input.

Strategic roadmap to deliver new-age customer experiences

Uniphore

Strategic roadmap to deliver new-age customer experiences. The post Strategic roadmap to deliver new-age customer experiences appeared first on Uniphore. WEBINAR. Register Now. 2022 is the year where companies are innovating to thrive and succeed in the service-driven economy.

Prioritize features for your product roadmap using these surveys

GetFeedback

Learn more about how to prioritize features for your product roadmap using these surveys from GetFeedback. Guides

5 Guidelines for Structuring Your Product Roadmap

Wootric

Building and maintaining the product roadmap is a central part of your role as a product manager. Yet there is surprisingly little consensus about product roadmaps across the product management community. Product roadmaps fit very strategically into this hierarchy.

Navigating The Business Roundtable’s Roadmap for Responsible AI

Forrester Digital Transformation

Last week, the Business Roundtable (an influential group of CEOs of major US companies) published a Roadmap for Responsible Artificial Intelligence.

Guest Post: How to Build Your Customer Experience Roadmap

ShepHyken

Without a well-defined customer experience strategy and roadmap, you risk investing in the wrong technology and designing the wrong experiences. So, take the time to build your customer experience roadmap and align your budgets with it. What is a Customer Experience Roadmap?

Customer Education Maturity Model: How Customer Learning Programs Create Value

The Customer Education Maturity Model was developed from an extensive industry study and delivers a comprehensive guide to moving the needle on your program including a roadmap for growth and the common stages, and barriers, of program development.

PeopleMetrics Experience Management Platform Roadmap Preview

PeopleMetrics

PeopleMetrics Experience Management Platform Roadmap Preview. Learn about the latest changes to PeopleMetrics and how they affect your team. This is a special look at what’s coming soon and what’s recently launched. We highlight: Features we added in 2020.

Top 10 Reasons Why SaaS Product Roadmaps Fail (and How to Get Yours Right)

SmartKarrot

However, the same does not hold true for creating a SaaS product roadmap. Designing a roadmap for your product is not that straight and needs creative thinking, visualization, and planning that is subjective in nature. The roadmap is just a pile of facets.

How to Create the Perfect SaaS Product Roadmap

SmartKarrot

This is why a SaaS product roadmap is essential for the strategic development and success of a business. Before we delve into the actual creation process of a product roadmap, let us first take a look at what a product roadmap really is and why it is THE most important part of a SaaS company.

What is a Product Roadmap?

Gainsight

A product roadmap is a high-level, visual representation of the direction your product offering will take over time. A good product roadmap will provide your colleagues and stakeholders with the “why” behind your product and should serve the following purposes: Lay out the overarching strategy. Maps are a fundamental part of our lives therefore, a product roadmap isn’t exactly a new concept. Executive-level product roadmaps. Internal product roadmaps for sales.

4 Steps to Developing Your Customer Care Strategy

The quality of a customer care strategy can make or break a company, but simply resolving a customer service issue or complaint is no longer enough. Learn the 4 steps that address the major points you need to consider when building a customer care roadmap.

How to Build a Customer Centric Roadmap for Your SaaS Product

Totango

Knowing how to build a customer-centric roadmap helps you align your product development with what your clients truly want. In this blog, we’ll look at the keys to building a customer-centric roadmap. Then, we’ll walk you through three steps to building a customer-centric roadmap.

Biteable’s Evolution to a Customer-Centric Product Roadmap

AskNicely

Collecting real-time feedback not only enables you to get a quick temperature-read on your customers, but it gives your team authentic, actionable insights that you can apply to your roadmap for quicker innovation and faster iteration cycles. Biteable , using AskNicely to track customer sentiment and inject feedback right into their product plans, shares their story to illustrate just how important feedback is in fashioning a customer-centric roadmap.

A Roadmap For Value Based Selling

Integrity Solutions

The post A Roadmap For Value Based Selling appeared first on Integrity Solutions. A value based selling approach is intended to help salespeople focus their client conversations around creating product value versus price.

Bake Express into your Product Roadmap

dscout People Nerds

Use quick-turn, mixed-data feedback to jumpstart (and align) your product development process

Managing Product Feedback at Scale

As with all things related to customers, there’s an art and science to effectively dealing with each of their ideas. With so many voices competing for attention, you need a means of effectively dealing with all of the data that will come your way. This practical 26-page eBook provides product managers with the strategies needed to deal with the common pitfalls that come with opening up the inevitable floodgate of data that comes with asking your customers and internal stakeholders for their input. In this eBook, we’ll show you: • How to gather, prioritize, and select the best ideas from your customers and stakeholders, • How to make internal feedback more effective and inclusive, • How to make more strategic product roadmap decisions based on data, not opinions, • How to set expectations for new development both internally and externally. Get your free copy now!

Getting to Yes: A 7-step Roadmap to Successful Project Management

C3Centricity

If we had followed the seven-step roadmap I am going to share with you now. The 7-Step Roadmap. If you follow this roadmap, not only will you succeed in your project management, but you will also be seen to do so as well.

A Roadmap to Customer Success for SMBs

SmartKarrot

To stay intact with a plan and progress in a foolproof way, a customer success roadmap can help. Benefits of customer success roadmap. A roadmap helps you deliver the promises you have made to them in the initial stages. How to build a customer success roadmap.

Keep Your CX Roadmap Relevant, or Risk Going off Track

InMoment XI

This article was originally published by the CXFocus Magazine. Creating Relevant Customer Experience Plan With firms failing to perform the core CX management activities and index scores for 2019 not looking promising, at first glance this may look like doom and gloom for the CX sector. However, this actually makes the case for CX stronger. View Article. General

Building a Strategic CX Roadmap, Part 2: The Right Stuff

InMoment XI

While there’s no silver bullet to CX roadmapping and action planning, assessing your needs and prioritizing your opportunities is not an impossible task. In Part 1 of this multi-part blog post, I reviewed what CX professionals face when evaluating CX assessments in the marketplace. At least, it’s not impossible when you have good data, a. View Article. General

How Product Teams Can Leverage Community

Speaker: Scott Baldwin of ProductBoard

Product Leaders, sign up if want to learn how to: - What is product excellence? - How community led and product-led growth can act as success multipliers - How to create a tight and ongoing feedback loop - How to leverage your community members to drive adoption. When: September 21st at 12pm EDT. Register today!

Building a Strategic CX Roadmap, Part 2: The Right Stuff

InMoment XI

While there’s no silver bullet to CX roadmapping and action planning, assessing your needs and prioritizing your opportunities is not an impossible task. In Part 1 of this multi-part blog post, I reviewed what CX professionals embarking on CX improvement efforts face when evaluating CX assessments in the marketplace. At least, it’s not impossible when. View Article

Customer Marketing Summit Recap: Building a Roadmap for a Thriving Program

Influitive

The post Customer Marketing Summit Recap: Building a Roadmap for a Thriving Program appeared first on Influitive. According to LinkedIn, “customer marketing manager” was the third fastest growing job title in the United States in 2021.

Building a Strategic CX Roadmap, Part 1: The Bad News

InMoment XI

I taught a workshop on strategic roadmapping using our free CX Assessment to a group of eager CX professionals. I’m still on a high from the 2017 CXFusion Conference in Las Vegas. In the time since, I’ve continued to reflect on how to do this effectively, and I have some additional thoughts to share. Anyone. View Article. General

Building a Strategic CX Roadmap, Part 1: The Bad News

InMoment XI

I taught a workshop on strategic roadmapping using our free CX Assessment to a group of eager CX professionals. I’m still on a high from the 2017 CXFusion Conference in Las Vegas. In the time since, I’ve continued to reflect on how to do this effectively, and I have some additional thoughts to share. Anyone. View Article

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

others—through a jointly-developed roadmap and agile value. If Artificial Intelligence (AI) for the overall business is a red hot. topic in C-suites, AI for customer engagement is white hot. wonder professionals, who had removed AI from their resumes, are. scrambling to add it back in!

Three Reasons Ethical AI Needs to Be On Your Roadmap

Merkle

Artificial intelligence (AI) and machine learning have become a critical component of any organization’s marketing strategy. They help improve efficiencies, deliver personalized customer experiences, and drive positive performance.

From Ideas to Product Features How Customers Shape Our Product Roadmap

NICE inContact

No matter how much QA and UAT are built into our process, end users out in the real world will inevitably find things we missed or see better ways to perform functions, so we take a lot of interest in the feedback that comes through this channel.

How to Open Your Product Roadmap (and Make Everyone Happy)

Kayako

You need a roadmap to organize your product development and get everyone on the same page. Done correctly, your roadmap can answer hundreds of questions from teams across your business – and from your customers too. Janna Bastow, co-founder of ProdPad , joined Kayako’s Product Manager Dan Wong for a webinar about how to use your product roadmap as a customer communication tool. What is a product roadmap? Janna likens a product roadmap to anatomy of a tree.

Planning For Insight: How to Build an Insight Roadmap For Customer Centricity

Alida

An insight roadmap is a plan to keep your organization focused on customer centricity. It brings together stakeholders to agree on key objectives that your insight community will inform.

Product validation: Using customer feedback analytics to build a roadmap

Thematic

Basic Product Validation: From Product Idea to Roadmap Now that you know product validation is important, how should you go about it? Remember that product validation is not about feature requests or customer-driven roadmapping.

Product validation: Using customer feedback analytics to build a roadmap

Thematic

Basic Product Validation: From Product Idea to Roadmap Now that you know product validation is important, how should you go about it? Remember that product validation is not about feature requests or customer-driven roadmapping.