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What Is the First Step in a Customer Experience Transformation Roadmap?

InMoment XI

So, what is the first step in a CX transformation roadmap? As for the best cadence, plan to check in once a month with a program roadmap or visit these goals in quarterly board meetings—and don’t forget to schedule those calendar reminders! Achieving this is no small task, and often requires customer experience transformation.

Roadmap 370
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What Is the First Step in a Customer Experience Transformation Roadmap?

InMoment XI

So, what is the first step in a CX transformation roadmap? As for the best cadence, plan to check in once a month with a program roadmap or visit these goals in quarterly board meetings—and don’t forget to schedule those calendar reminders! Achieving this is no small task, and often requires customer experience transformation.

Roadmap 259
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Prioritize features for your product roadmap using these surveys

GetFeedback

Learn more about how to prioritize features for your product roadmap using these surveys from GetFeedback.

Roadmap 195
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Getting to Yes: A 7-step Roadmap to Successful Project Management

C3Centricity

If we had followed the seven-step roadmap I am going to share with you now. The 7-Step Roadmap. If you follow this roadmap, not only will you succeed in your project management, but you will also be seen to do so as well. My boss didn’t tell me about it and the supplier clearly forgot about the previous year’s incident.

Roadmap 185
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Managing Product Feedback at Scale

How to make more strategic product roadmap decisions based on data, not opinions. In this eBook, we’ll show you: How to gather, prioritize, and select the best ideas from your customers and stakeholders. How to make internal feedback more effective and inclusive. How to set expectations for new development both internally and externally.

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3 Challenges Utilities Brands Face When Aligning Strategy, Ops, and Services to CX Needs

InMoment XI

Solve the Challenge: Have a Roadmap From the Beginning . If you build your CX program around a roadmap (with clear checkpoints, of course), it will help you stay focused on your ultimate goals. You should be checking in with your roadmap monthly, and evaluating actions against the checkpoints every quarter.

Brands 397
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Decoding the Feedback Dilemma: A Strategic Framework for Evaluating Customer Requests

ECXO

Is this feature central to solving the most critical customer pain points identified in our strategic roadmap? By adhering strictly to its ERP roadmap, SAP ensures every update fits its vision while solving broad customer pain points. Key Questions to Ask: Does this request support our core mission and value proposition?

Feedback 362
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How To Speak The Language Of Financial Success In Product Management

Speaker: Jamie Bernard

Register now to save your seat!

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The Customer Success Onboarding Playbook

Check out “The Customer Success Onboarding Playbook” to learn: Best practices for successful customer onboarding How to reflect on your process and measure success What can go wrong later down the customer roadmap if onboarding isn’t done right How to identify further revenue opportunities

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The CX Leader’s AI & Automation Toolkit

If you already have an automation platform and want to start introducing generative AI, use it as a guide to optimize your strategy and roadmap. If you’re starting from scratch with no automation in place at all, use this toolkit as a foundation.

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Customer Education Maturity Model: How Customer Learning Programs Create Value

You’ll learn: The roadmap for how superior customer learning programs grow. The Customer Education Maturity Model was developed from an extensive study of the industry, including interviews with leaders in the customer learning space. It delivers a comprehensive guide to moving the needle on your customer learning program.

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Driving Business Impact for PMs

Speaker: Jon Harmer, Product Manager for Google Cloud

You will deepen your understanding of your customers and their needs as well as identifying and de-risking the different kinds of hypotheses built into your roadmap. This session will provide you with a comprehensive set of tools to help you develop impactful products by shifting from output-based thinking to outcome-based thinking.

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Managing Product Feedback at Scale

How to make more strategic product roadmap decisions based on data, not opinions. In this eBook, we’ll show you: How to gather, prioritize, and select the best ideas from your customers and stakeholders. How to make internal feedback more effective and inclusive. How to set expectations for new development both internally and externally.

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4 Steps to Developing Your Customer Care Strategy

This eBook outlines 4 steps that address the major points you need to consider when building a customer care roadmap. So how do you get started with developing a successful customer care strategy?

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How Product Teams Can Leverage Community

Speaker: Scott Baldwin of ProductBoard

Through in-depth user insights, a clear product strategy, and an inspiring roadmap. Product managers and community managers share a common goal: to deliver value to their users. How can they work together to do that? Building products is a team sport and involves everyone working together to get the right products to market faster.