Culture Related Topics 
InMoment XI
MARCH 2, 2022
Covid-influenced working conditions have contributed to employee disconnection from company culture, disaffection, and even emotional burnout, resulting in high prospective churn rates in many business sectors, i.e. “The Great Resignation”. So, the state of organizational culture has tremendous and undeniable influence on employee behavior.
Experience Investigators by 360Connext
APRIL 25, 2023
“We believe in a customer-centric culture!” “Our You or maybe your organization may have adopted similar mottos or share the term “customer-centric culture” as a guiding principle. And if we’re talking about creating a CULTURE around this idea, then that means we have to determine what makes up a culture in the first place.
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InMoment XI
MARCH 29, 2022
Want to learn more about InMoment’s culture? They are goals that we strive for with every action we take. And at every chance, we celebrate the diversity that brings so much value to our team! Get more details about our team here ! Thinking about joining our dream team? We’d love for you to check out open positions and reach out.
InMoment XI
FEBRUARY 27, 2019
VMWare Inspires a Customer-Centric Culture Customer centricity is a hot topic in business these days, as more and more companies challenge themselves to foster a “customer-centric culture.” View Article.
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These changes, however, can only occur if programs are embedded into a company’s culture. Customer Experience programs are shaping the future of business through their ability to create the changes customers want and need. So where to start?
Storyminers
AUGUST 26, 2020
Customer Focused Business Culture Tips. The post Customer Focused Business Culture appeared first on StoryMiners. Creating a standout customer experience is an all-hands approach. Every employee needs to understand the importance of their individual contribution when it comes to customer happiness and the overall experience.
ShepHyken
MARCH 10, 2021
We were discussing how important it is to “bake” customer service into the culture. In addition, leadership and management must defend the culture. It’s not just in the culture, it’s a philosophy to be embraced by everyone in the organization. At some point, Yigal said, “So, the culture is contagious.”. They must live it.
Speaker: Conference Speakers
Topics will include: Cultivating Operational Agility: Leadership, Culture, and How New Tech Like Headless, Composable/MACH and Low Code Change the Game. See inside the operations of top performing customer experience teams, and improve your organization’s CX outcomes.
Speaker: Carla Harris - Vice Chairman, Managing Director | Morgan Stanley
Session topics may include: The role of culture and the Great Resignation. During this powerful virtual conference, you will earn recertification credits from HRCI, SHRM, and IHRIM while you learn how to make your organization ready for the evolving digital workplace! Digital adoption practices for the newly flexible workforce.
Speaker: Scott McKain, Business Consultant, Bestselling Author, Speaker
How does a business become so distinctive that they not only stand out in their industry, but set the benchmark for innovation, customer experience, and employee culture? By the end of this webinar, you will know: The Five Factors of Iconic Performance. The ONLY two factors upon which customers will judge you.
Speaker: Dennis Snow, President, Snow & Associates
In this webinar, you will learn to: Build a customer-centric culture. This webinar will provide you with strategic tools that can be used to raise the bar of service throughout your organization. Break down organizational silos, creating a “one organization” mentality. Inspire personal accountability in the workplace.
Speaker: Shannon Tipton, Chief Learning Officer, Learning Rebels LLC
Today's work culture requires giving people the ability to control when and where they participate in their professional development.
Speaker: Chris Paxton McMillin, President of D3 Training Solutions
In addition to ensuring your text and narration get converted to the target language accurately, how your content is presented with images and tone must also be culturally appropriate and acceptable. Here’s the good news: even if you are only fluent in your native language, the process isn’t as daunting as you might think.
Speaker: Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC
Inventive & interactive approaches for leaders to tie in an employee’s genuine passions and goals into quality work which propels a thriving contact center culture. How to create relationship with employees which develop and grow them professionally. May 5th, 2022 at 9:30 am PDT, 12:30 pm EDT, 5:30 pm GMT
Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast
In today's remote work environment, keeping a handle on culture can feel like trying to hold sand in your fingers. Considering how teams are often comprised of members working across political boundaries, even defining a hard-set "culture" can be tricky. Why the contact center culture is in need of repair.
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