Culture Related Topics 
eglobalis
APRIL 10, 2023
The beauty (and challenges) of European cultural differences in CX The post The beauty (and challenges) of European cultural differences in CX appeared first on Eglobalis.
InMoment XI
MARCH 2, 2022
Covid-influenced working conditions have contributed to employee disconnection from company culture, disaffection, and even emotional burnout, resulting in high prospective churn rates in many business sectors, i.e. “The Great Resignation”. So, the state of organizational culture has tremendous and undeniable influence on employee behavior.
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ImprintCX Articles
JULY 25, 2024
Culture drives employee performance As a manager, you can force those behaviors by creating key performance indicators (KPIs). Or you can create an inviting culture that will encourage employees to bring those behaviors to work. Here are three common misconceptions companies often have about creating an inspiring culture.
InMoment XI
MARCH 29, 2022
Want to learn more about InMoment’s culture? They are goals that we strive for with every action we take. And at every chance, we celebrate the diversity that brings so much value to our team! Get more details about our team here ! Thinking about joining our dream team? We’d love for you to check out open positions and reach out.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
Build a Vibrant Virtual Culture 🌈 Explore proven techniques to foster a strong company culture among remote employees. Enhance team cohesion, improve communication, and boost collaboration in a virtual environment.
eglobalis
NOVEMBER 22, 2020
The post Don’t Talk about Great CX Culture if You Don’t Know MED appeared first on Eglobalis. Don’t Talk about Great Customer Experience if You Don’t Know MED , customer experience , employee experience loyalty , human experience.
C3Centricity
AUGUST 21, 2023
Explain how organizations that […] The post Empowering Employees for Success: Fostering a Culture of Empowerment and Engagement first appeared on c3centricity. Introduction: [Capture the reader’s attention by highlighting the importance of employee empowerment and engagement in driving organizational success.
Speaker: Scott McKain, Business Consultant, Bestselling Author, Speaker
How does a business become so distinctive that they not only stand out in their industry, but set the benchmark for innovation, customer experience, and employee culture? By the end of this webinar, you will know: The Five Factors of Iconic Performance. The ONLY two factors upon which customers will judge you.
Speaker: Conference Speakers
Topics will include: Cultivating Operational Agility: Leadership, Culture, and How New Tech Like Headless, Composable/MACH and Low Code Change the Game. See inside the operations of top performing customer experience teams, and improve your organization’s CX outcomes.
Speaker: Dennis Snow, President, Snow & Associates
In this webinar, you will learn to: Build a customer-centric culture. This webinar will provide you with strategic tools that can be used to raise the bar of service throughout your organization. Break down organizational silos, creating a “one organization” mentality. Inspire personal accountability in the workplace.
Speaker: Shannon Tipton, Chief Learning Officer, Learning Rebels LLC
Today's work culture requires giving people the ability to control when and where they participate in their professional development.
Speaker: Chris Paxton McMillin, President of D3 Training Solutions
In addition to ensuring your text and narration get converted to the target language accurately, how your content is presented with images and tone must also be culturally appropriate and acceptable. Here’s the good news: even if you are only fluent in your native language, the process isn’t as daunting as you might think.
Speaker: Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC
Inventive & interactive approaches for leaders to tie in an employee’s genuine passions and goals into quality work which propels a thriving contact center culture. How to create relationship with employees which develop and grow them professionally. May 5th, 2022 at 9:30 am PDT, 12:30 pm EDT, 5:30 pm GMT
Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast
In today's remote work environment, keeping a handle on culture can feel like trying to hold sand in your fingers. Considering how teams are often comprised of members working across political boundaries, even defining a hard-set "culture" can be tricky. Why the contact center culture is in need of repair.
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To create real change and tangible outcomes for your company, CX must be ingrained into the very fabric of your company’s culture. The primary focus of this eBook is how to create a customer-first culture. In this article, you’ll learn a 7-point methodology for making CX.
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