CSM Magazine

APRIL 18, 2023

Understanding customer insights is essential to maximizing the return on your business investments, as expected. And in this article, we’ll explore some strategies for using customer insights to drive meaningful growth—focusing on how companies like yours can use these powerful tools to increase their ROI significantly!

Customer Insights 52

Customer Insights Return on Investment Strategy Customers 52

GetFeedback

FEBRUARY 4, 2021

Three ways to prove the return on investment of your ecommerce feedback program.

Feedback 435

Feedback ROI Return on Investment Ecommerce 435

InMoment XI

NOVEMBER 2, 2022

Your customer experience (CX) program, like your business, needs to be able to grow and evolve to prove a return on investment. Just like that, we have proved that having a CX program that creates actionable insights provides a return on investment to the organization. Total nightmare, right?

ROI 493

ROI Customer Experience Return on Investment Call Center 493

Confirmit

JANUARY 16, 2017

For example, where can a Market Research firm hope to ‘find’ Return on Investment? In this webinar, Confirmit’s Holly DeMuro explored the two primary types of Return on Investment and how they apply to Market Research firms. But, sometimes it seems that this is all easier said than done.

Return on Investment 45

Return on Investment Marketing ROI Measurement 45

Strativity

OCTOBER 16, 2017

Strativity has a methodology, which it has used with clients, to determine the financial return on investment (ROI) for customer experience initiatives and programs using a fact-based approach. The post Show Me the Money: Predicting the Return on Investment for Customer Experience appeared first on Strativity.

Return on Investment 45

Return on Investment Customer Experience Customer Journeys ROI 45

InMoment XI

JULY 4, 2022

And due to these conditions, businesses need to justify the return on investment (ROI) for every initiative—including their customer experience (CX) program. Unsurprisingly, the answers were return on investment, finding budget space, and enabling stakeholder buy-in. 2022 is being branded as “ The Year of the Squeeze.

ROI 493

ROI Customer Experience Return on Investment Survey 493

Strativity

OCTOBER 16, 2017

Strativity has a methodology, which it has used with clients, to determine the financial return on investment (ROI) for customer experience initiatives and programs using a fact-based approach. The post Show Me the Money: Predicting the Return on Investment for Customer Experience appeared first on Strativity.

Return on Investment 40

Return on Investment Customer Experience Customer Journeys ROI 40

Confirmit

OCTOBER 30, 2018

"The sophisticated Confirmit dashboard enables us to parse the data by product, geography or even business process, such as a claim or a call center query. With three clicks of a button instead of three days of analysis, a regional manager can gauge a group’s performance." " — Seth Hall , VP Customer Service.

Return on Investment 40

Return on Investment Insurance Net Promoter Score NPS 40

InMoment XI

AUGUST 3, 2022

InMoment’s reports—that integrate performance audits and guest experience data—created priorities tied to the greatest return on investment. By sending pertinent data to decision makers, InMoment was able to help the QSR chain foster an environment of growth within the organization. But, priorities aren’t chosen solely from data.

Customer Experience 529

Customer Experience Customers Guest Experience ROI 529

InMoment XI

JUNE 7, 2022

But with InMoment’s social listening solution’s ability to effectively filter out actionale, relevant data, these two companies were able to see incredible return on investment. But the problem with so much data is that it is difficult to find the signal through the noise and filter out the insights that will really make a difference.

Customers 492

Customers Voice of Customer Company Customer Experience 492

InMoment XI

NOVEMBER 10, 2016

While there was never a positive return on investment (ROI) for simply measuring satisfaction (no more than there is a positive ROI for taking your temperature when you are sick), today’s cost/benefit. The real value of customer experience programs is not in gathering customer feedback, but in putting the voice of the customer to work.

Return on Investment 346

Return on Investment Customers ROI Customer Experience 346

InMoment XI

MAY 3, 2022

Executives in insurance companies have a specific language they speak—and communicating with them effectively is the best way you can prove Return on Investment (ROI). Tip #3: Remember, CX Data Is for Proving ROI. The CX data on its own isn’t enough, you need to translate numbers and comments into meaning.

Insurance 493

Insurance Tips Data Voice of Customer 493

InMoment XI

MARCH 14, 2022

approaches aren’t enough for today’s businesses; they cause program stagnation and make meaningful return on investment (ROI) impossible. Because experiences don’t need to be managed or measured , they need to be improved. The truth is that monitoring services and D.I.Y.

Customer Experience 493

Customer Experience Return on Investment ROI Customers 493

InMoment XI

APRIL 11, 2018

Focus Your CX Dollars on the Right Drivers and Experience Optimal CX Return on Investment The CX market is experiencing an over-saturation of maturity models that assess how well your company is performing in terms of CX. These maturity models do provide value, but too often they are based on a CX firm’s experience, rather.

Return on Investment 227

Return on Investment Marketing Company 227

InMoment XI

DECEMBER 13, 2022

When we manage client programs at InMoment, return on investment (ROI) is always top of mind. My name is Ton Luijten, Customer Success Director + Data Science Lead in APAC—and in this post I’ll help you unlock a new take on ROI —through failure demand.

ROI 493

ROI Call Center Customer Experience Measurement 493

InMoment XI

APRIL 20, 2018

Focus Your CX Dollars on the Right Drivers and Experience Optimal CX Return on Investment The CX market is experiencing an over-saturation of maturity models that assess how well your company is performing in terms of CX. These maturity models do provide value, but too often they are based on a CX firm’s experience, rather.

Return on Investment 200

Return on Investment Marketing Company 200

Playvox

JUNE 6, 2023

As a call center leader looking to sell an investment in WFM software to your CFO, you need to tie your business case and associated return on investment (ROI) to one or more strategic business priorities. Luckily delivering outstanding customer experiences is likely on top of the list. Simple enough, right?

Contact Center 90

Contact Center Return on Investment ROI Tips 90

Merkle

NOVEMBER 8, 2022

It influences the efficiency, profitability, and longevity of your enterprise, and it brings clarity via analytics and insights to return on investments to many channels and helps find efficiencies. Data is crucial for many reasons.

Competitive Advantage 98

Competitive Advantage Data Return on Investment Advertising 98

Centercode

AUGUST 16, 2023

Today we’re excited to release a free kit that focuses on the ROI (return on investment) of beta testing. Despite being such an important topic in terms of proving value, determining budget, and justifying expenditures, beta test ROI has gotten a bad rap as a near-impossible calculation.

ROI 52

ROI Return on Investment Video Tools 52

Merkle

OCTOBER 6, 2022

Companies want to invest in tools to activate that data and gain powerful insights that give the business a view into how and where to gain return on investments. They say data is the new oil. But is it better to start with the former or the latter? Activation or insights? There are two prominent toolkits in this space: 1.

Analytics 98

Analytics Return on Investment Customer Journeys Data 98

Centercode

JULY 7, 2023

For anyone that’s had to stand in front of their executives and justify their budget or make the argument for additional resources, you know that calculating the return on investment (ROI) of a business process is both incredibly hard and incredibly valuable. If you can show the impact your team is having on the company, […]

ROI 52

ROI Return on Investment Resources Company 52

InMoment XI

NOVEMBER 10, 2016

While there was never a positive return on investment (ROI) for simply measuring satisfaction (no more than there is a positive ROI for taking your temperature when you are sick), today’s cost/benefit. The real value of customer experience programs is not in gathering customer feedback, but in putting the voice of the customer to work.

Return on Investment 200

Return on Investment Customers ROI Customer Experience 200

kommunicate

SEPTEMBER 7, 2022

Last Updated on September 7, 2022 If you’re like most marketers, you’re always looking for ways to improve your return on investment. And if you’re thinking about adding a chatbot to your website, you’ll be happy to know that chatbots can deliver some serious ROI. But before calculating your chatbot ROI, you need to understand [.].

Chatbots 94

Chatbots ROI How To Return on Investment 94

DemandJump

NOVEMBER 18, 2021

At the top of the marketing funnel, it can be difficult to gauge your return on investment from simply generating brand awareness. Is content marketing effective in 2021?

ROI 98

ROI Return on Investment Marketing Brands 98

Centercode

MAY 24, 2023

In a recent webinar Centercode’s CEO, Luke Freiler, discussed how companies can increase the return on investment (ROI) of their beta programs. (If If you missed it, you can watch the entire presentation and download the slides here.) One of the most interesting parts of the presentation was a big picture look at how beta testing […]

Return on Investment 52

Return on Investment ROI Company 52

MiaRec

NOVEMBER 16, 2022

In today's business world, it is more important than ever to make sure that you are getting the most out of your investment in contact center intelligence.

Call Center 82

Call Center ROI Contact Center Return on Investment 82

InMoment XI

SEPTEMBER 12, 2023

For example, if your marketing campaigns are not delivering the expected return on investment, or if your customer service is inefficient, these are issues that need to be addressed. Addressing Weaknesses: Improve and Balance The next step is to identify and improve areas where your business is lacking.

Analysis 260

Analysis Marketing Competitive Advantage Customer Experience 260

InMoment XI

AUGUST 18, 2022

If you are looking to unlock a true return on investment in your experience program, you need to go beyond sending and collecting surveys. In fact, research shows that 30% of businesses reported having budget related issues to their CX programs.

Customer Experience 557

Customer Experience ROI Customers Effort Score 557

InMoment XI

DECEMBER 1, 2022

approaches aren’t enough for today’s businesses; they cause program stagnation and make meaningful return on investment (ROI) impossible. Because experiences don’t need to be managed or measured , they need to be improved. The truth is that monitoring services and D.I.Y.

Customer Experience 493

Customer Experience Self Service Feedback Analytics 493

ShepHyken

APRIL 10, 2023

The Myth of Return on Investment. Is there a return on investment (ROI) in customer experience? This myth is a problem because once organizations believe that customers are loyal, they stop trying. They start taking their customers for granted. Why do customers stay loyal? How effective is customer feedback?

Poor Customer Service 62

Poor Customer Service Return on Investment Customer Experience Customer Service 62

Centercode

DECEMBER 28, 2022

It’s a great read for anyone looking to measure the return on investment (ROI) of their beta programs. Earlier this month we talked about five ways beta testing impacts your bottom line. Once you’ve figured out the ROI of your beta program, however, your natural inclination is to start improving that ROI to make your […]

ROI 52

ROI Return on Investment Strategy Measurement 52

Centercode

SEPTEMBER 20, 2022

With so many company initiatives competing for often limited resources, understanding the return-on-investment of dogfooding is essential to proving its organizational value. Luckily, the benefits of dogfooding programs are immense. Last week’s blog post explored the basic concepts of […]

Return on Investment 52

Return on Investment Metrics Resources Company 52

DemandJump

AUGUST 23, 2022

That can mean driving more traffic, incurring less marketing spend, increasing return on investment, or even finding better ways to analyze their success. Marketers are always looking for a way to be more effective.

Return on Investment 52

Return on Investment Marketing 52