Decoding the Feedback Dilemma: A Strategic Framework for Evaluating Customer Requests
ECXO
NOVEMBER 25, 2024
ROI Analysis: Calculating Value Beyond Costs A feature’s return on investment is not limited to direct financial gains. Example: Siemens rejected an overly complex analytics request that required re-architecting their IoT platform. Instead, they developed a modular analytics solution, balancing feasibility with market relevance.
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