Strativity

OCTOBER 16, 2017

Much of the customer experience ROI research and methodologies developed thus far only focus on the statistical relationship between customer experience and financial benefits. Additionally, early quick wins can demonstrate value that will continue to gain buy-in and finance more impactful mediums and longer-term infrastructural and organizational investment. The post Show Me the Money: Predicting the Return on Investment for Customer Experience appeared first on Strativity.

Return on Investment 43

Return on Investment Financial Measurement Customer Journeys 43

Strativity

OCTOBER 16, 2017

Much of the customer experience ROI research and methodologies developed thus far only focus on the statistical relationship between customer experience and financial benefits. Additionally, early quick wins can demonstrate value that will continue to gain buy-in and finance more impactful mediums and longer-term infrastructural and organizational investment. The post Show Me the Money: Predicting the Return on Investment for Customer Experience appeared first on Strativity.

Return on Investment 40

Return on Investment Financial Measurement Customer Journeys 40

Confirmit

JANUARY 16, 2017

In today’s competitive marketplace you need to be sure that every investment, be it in time or money, has a positive return. For example, where can a Market Research firm hope to ‘find’ Return on Investment?

Return on Investment 56

Return on Investment ROI Measurement Examples 56

Astea

APRIL 10, 2018

Learn exactly what kind of real impacts service management software can have on your: Total Annual Service Revenue. ROI field service field service management software Field Service Software ROI return on investment service management software

ROI 65

ROI Return on Investment Management Report 65

Forrester's Customer Insights

AUGUST 9, 2018

Securing executive buy-in for any digital investment requires a detailed and carefully articulated business case. The case for investment in digital track and trace solutions serves as an example for any CIO looking to get backing for an internet-of-things (IoT) project.

ROI 27

ROI Return on Investment Examples 27

Natalie Petouhof

FEBRUARY 9, 2016

Often times, depending on the technology stack they already have, there is a lot of code that has been written to add something new – i.e., it requires that a major pow wow of IT, customer care, business leaders, etc.

ROI 70

ROI Return on Investment Training Customer Care 70

Natalie Petouhof

JANUARY 22, 2018

And I’d like to meet people who were seeking the same or similar positions to what I was seeking – who would be these new people on-boarding with me? Then they were invited to interview with a hiring manager there on site. The hiring managers were given the ability to hire people on the spot (something we’d never done before.). What was interesting was the feedback we collected on video as the employees left the career day.

Return on Investment 40

Return on Investment ROI Video Technology 40

Forrester's Customer Insights

MAY 18, 2018

We picked New York as the location because for years we’d put on a financial services event there, and we knew that our attendees from the banking, brokerage, and insurance industries all had CX on their minds. Back in 2009, Forrester launched its first customer experience forum.

Insurance 21

Insurance Return on Investment Industry Government 21

MaritzCX

APRIL 11, 2018

Focus Your CX Dollars on the Right Drivers and Experience Optimal CX Return on Investment The CX market is experiencing an over-saturation of maturity models that assess how well your company is performing in terms of CX.

Return on Investment 283

Return on Investment Marketing Company 283

MaritzCX

NOVEMBER 10, 2016

While there was never a positive return on investment (ROI) for simply measuring satisfaction (no more than there is a positive ROI for taking your temperature when you are sick), today’s cost/benefit.

ROI 387

ROI Return on Investment Customer Experience Measurement 387

MaritzCX

APRIL 20, 2018

Focus Your CX Dollars on the Right Drivers and Experience Optimal CX Return on Investment The CX market is experiencing an over-saturation of maturity models that assess how well your company is performing in terms of CX. These maturity models do provide value, but too often they are based on a CX firm’s experience, rather.

Return on Investment 200

Return on Investment Marketing Company 200

MaritzCX

NOVEMBER 10, 2016

While there was never a positive return on investment (ROI) for simply measuring satisfaction (no more than there is a positive ROI for taking your temperature when you are sick), today’s cost/benefit.

ROI 260

ROI Return on Investment Customer Experience Measurement 260

mopinion

FEBRUARY 2, 2018

Email marketing still remains one of the most effective marketing channels with the highest return on investment (ROI). The post How to Collect Email Campaign Feedback appeared first on Mopinion.

Return on Investment 64

Return on Investment Feedback Technology How To 64

Confirmit

MAY 15, 2018

If you want to secure a significant return on investment from your VoC program, you need to tailor it to your business. Retailers have unique business needs. Confirmit has helped businesses like yours achieve more than 300% ROI from their VoC program.

Return on Investment 52

Return on Investment ROI Retail Infographics 52

Think Customers

JULY 16, 2015

Measuring the return on investment of any campaign, tool, or strategy is crucial, but it can be a murky endeavor. Consider customer experience initiatives. Delivering outstanding customer service is one of the few ways businesses can win loyal customers and increase their bottom line, according to customer experience professionals. Customer Engagement Customer Experience Customer Strategy Social Media homepage

Return on Investment 72

Return on Investment ROI Customer Experience Professionals Measurement 72

Vision Critical

MARCH 21, 2018

Similarly, customer experience (CX) and market researchers must look beyond just fixing individual transactions and in-the-moment interactions with consumers to effectively demonstrate the return-on-investment (ROI) of their research efforts to the executive suite.

ROI 277

ROI NPS Net Promoter Score Telecommunications 277

inContact

JULY 12, 2016

Show the Return on Investment (ROI) in both quantitative and qualitative terms. This, in turn, improves FCR and leads to a better return on investment by reducing operating costs, improving customer satisfaction, and increasing sales opportunities.

Data 159

Data Return on Investment Tools ROI 159

inContact

FEBRUARY 28, 2018

This is part one of a four-part series on the economic value of NICE inContact CXone. Investing in customer experience technologies has become more critical than ever because it directly impacts top line and bottom line.

ROI 174

ROI Return on Investment Contact Center Study 174

Confirmit

SEPTEMBER 20, 2018

Capturing feedback from customers and taking action on individual cases is table-stakes these days. Often, companies enable their employees to do no more than keep their heads down and focus on closing the loop on low Net Promoter Scores.

Net Promoter Score 52

Net Promoter Score Government Return on Investment Customer Experience 52

Confirmit

JUNE 10, 2018

By implementing these 16 tips you will be able to build a powerful Voice of the Customer program that delivers tangible return on investment (ROI) for years to come.

Return on Investment 52

Return on Investment ROI Customer Experience Financial 52

Forrester

MAY 29, 2015

But compared with hard return on investment (ROI) numbers in business cases for other initiatives, CX projects won't get needed funding if their estimated returns are limited to benefits like improved satisfaction or higher Net Promoter Score (NPS).

Net Promoter Score 78

Net Promoter Score Return on Investment Government Measurement 78

Confirmit

APRIL 9, 2018

Confirmit’s solutions are the most secure, reliable and scalable in the world, and provide technology and expertise that deliver high Return on Investment to leading companies across a range of industries.

Multi-Channel 52

Multi-Channel Return on Investment Financial Employee Engagement 52

Confirmit

APRIL 9, 2018

Confirmit’s solutions are the most secure, reliable and scalable in the world, and provide technology and expertise that deliver high Return on Investment to leading companies across a range of industries.

Multi-Channel 52

Multi-Channel Return on Investment Financial Marketing 52

Confirmit

APRIL 9, 2018

Confirmit’s solutions are the most secure, reliable and scalable in the world, and provide technology and expertise that deliver high Return on Investment to leading companies across a range of industries.

Multi-Channel 52

Multi-Channel Return on Investment Financial Marketing 52

Confirmit

APRIL 5, 2018

The Confirmit ACE Awards program celebrates outstanding achievement in Customer Experience.

Case Study 52

Case Study B2B Hospitality Return on Investment 52

Lumoa

JULY 10, 2018

And yet still, acting on the customer feedback is hard. However, in many cases the organizational silos are not the only reason for not acting on customer feedback. But will it improve the customer experience in a way that also has a positive impact on our business?

ROI 254

ROI Financial NPS Metrics 254

Think Customers

JUNE 4, 2015

But compared with hard return on investment (ROI) numbers in business cases for other initiatives, CX projects won't get needed funding if their estimated returns are limited to benefits like improved satisfaction or higher Net Promoter Score (NPS).

Net Promoter Score 70

Net Promoter Score Return on Investment ROI NPS 70

CX University

OCTOBER 30, 2017

CX University is best known for their on-the-go learning philosophy with Online Courses in Customer and Patient Experience and custom-created eModules for organizations. More on the consulting services can be found on CXU’s Consulting webpage.

Consulting 52

Consulting Financial Net Promoter Score Measurement 52

Think Customers

NOVEMBER 11, 2014

As companies gather boatloads of data to help support their customer strategies, a growing number of firms are taking a closer look at which data sets are delivering the greatest returns on investment. According to IDC, the digital universe is doubling in size every two years. By 2020, the amount of that''s created and copied annually will reach 44 zettabytes or 44 trillion gigabytes.

Return on Investment 73

Return on Investment Data Strategy Company 73

QuestionPro Audience

JULY 26, 2018

It’s a trap to create without some benchmarks or a return-on-investment (ROI). There is also a return-on-experience (ROX). In truth, focusing on a ROX is the future of marketing right now.

Roadmap 212

Roadmap ROI Healthcare Advertising 212

Vision Critical

MAY 10, 2016

I’ve identified three market conditions that have compelled leaders and organizations to focus on their customer experience strategy: After years of CEOs asking their organizations to become customer-focused, it has become plainly apparent that the silos do not organically unite.

Strategy 165

Strategy Company Chief Customer Officer eBook 165

Customer Bliss

MAY 26, 2016

Note: On June 2, I’ll be presenting at a Vision Critical webinar on the rise of the chief customer officer. I’ve been espousing and proving the return on investment in focusing on the customer base for many, many years. Now the message has finally caught on.

Chief Customer Officer 169

Chief Customer Officer Social Media Return on Investment Touchpoint 169

Vision Critical

OCTOBER 20, 2017

billion by 2021 as both clinical and non-clinical information systems are deployed, health care organizations will only see the best return-on-investment from their digital initiatives if they properly leverage patient insight.

Wireless 161

Wireless Survey Hospitality omnichannel 161

Customer Bliss

DECEMBER 22, 2015

A Chief Customer Officer is successful when he or she can simplify how the organization works together to achieve customer-driven growth, engage the leadership team and connect the work to a return on investment. appeared first on Customer Bliss.

Chief Customer Officer 169

Chief Customer Officer Return on Investment Leadership Measurement 169

Customer Bliss

AUGUST 22, 2018

You need a CEO who will be on board with hiring a CCO who can unite and lead the organization to customer-driven success. First, the explicit statements give you a platform to define the scope of work and specific work that a customer leadership executive would take on.

Chief Customer Officer 166

Chief Customer Officer Company Tips Roadmap 166

Comm100

DECEMBER 14, 2017

To help you to do this, we’ve created a customer experience improvement strategy based on the Deming Cycle , a continuous improvement framework based on Six Sigma methodology. Each activity focuses on a particular area of learning and comes with suggested debriefs.

Strategy 331

Strategy How To Customer Experience ROI 331

Kayako

JUNE 1, 2017

Customer service is often (wrongly) seen as the lowest rung on the ladder; it’s an afterthought, rather than (rightly) a valuable source of customer feedback. For most, the onus remains on the teams themselves to reposition and change the culture of customer support in their company.

Customer Service 224

Customer Service Fashion Software Return on Investment 224

Talkdesk

JANUARY 12, 2018

In fact, a recent Avanade report found that in the US, there is a $3 return on investment for every $1 invested in the customer experience. But making the switch to a cloud-based provider is something that frightens customers using a legacy, on-prem solution.

Contact Center 52

Contact Center Roadmap eBook Return on Investment 52

Talkdesk

JANUARY 12, 2018

In fact, a recent Avanade report found that in the US, there is a $3 return on investment for every $1 invested in the customer experience. But making the switch to a cloud-based provider is something that frightens customers using a legacy, on-prem solution.

Contact Center 52

Contact Center Roadmap eBook Return on Investment 52

Eptica

MARCH 28, 2018

Published on: March 28, 2018. Part of this is due to rising consumer expectations, but it is also due to a failure of VoC programs to deliver a real return on investment by driving significant changes in the business. Share this page on: Tweet.

ROI 68

ROI Net Promoter Score Return on Investment Ecommerce 68

Confirmit

SEPTEMBER 27, 2017

The case studies featured in our 2017 ACE Award Winners' Showcase demonstrate how the Voice of the Customer has the power to drive an organization forward, delivering positive customer experiences, changing business culture, and generating significant Return on Investment. The Confirmit ACE Awards program celebrates outstanding achievement in Customer Experience.

Case Study 40

Case Study Hospitality Return on Investment Insurance 40

Confirmit

SEPTEMBER 27, 2017

The case studies featured in our 2017 ACE Award Winners' Showcase demonstrate how the Voice of the Customer has the power to drive an organization forward, delivering positive customer experiences, changing business culture, and generating significant Return on Investment. The Confirmit ACE Awards program celebrates outstanding achievement in Customer Experience.

Case Study 40

Case Study Hospitality Return on Investment Insurance 40

Customer Bliss

DECEMBER 22, 2015

A Chief Customer Officer is successful when he or she can simplify how the organization works together to achieve customer-driven growth, engage the leadership team and connect the work to a return on investment. appeared first on Customer Bliss.

Chief Customer Officer 153

Chief Customer Officer Return on Investment Leadership Measurement 153