Improve Employee Experience to Improve Customer Experience
Experience Investigators by 360Connext
AUGUST 27, 2019
The employee experience can feel hard to manage. As leaders, we ask our employees to care about a lot of things, even those that are only tangentially related to their job descriptions. As an industry, we’re overwhelming employees with messages about the next big thing they need to learn… Digital Transformation! And those are all valid and exciting ways to define the next phase of customer experience for your organization.