Five Steps to a Successful, Anonymous Employee Experience Program

InMoment XI

And taking the time to understand employee thoughts, feelings, and feedback can be a game changer. After all, your employees are the ones keeping the wheel running. And if they don’t feel supported in their goals, employees are three times more likely to be job hunting.

The Power of Employee Experience

Alida

In an increasingly competitive market, homing in on the employee experience (EX) can differentiate your brand and result in a better end result for your customers. Customer Experience Employee Experience

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Rethinking the Employee Experience in the New World of Work

Alida

Employees are the heart of your business. More now than ever, you need to prioritize your employee experience or you risk losing top talent and even your customers. Employees come first. If you take good care of your employees, they will take good care of your clients.”.

CX maturity playbook: Employee experience

GetFeedback

Actionable insight to uplevel and transform your employee experience program. Tools

Contact Center Metrics That Matter

Speaker: Nate Brown, Co-Founder, CX Accelerator

The contact center is one of the most strategic and influential groups related to the larger Customer Experience (CX). Learn how to round out your CX dashboard with metrics related to the employee experience, the customer journey, and business results.

Managing the Working-From-Home Employee Experience

Experience Matters

Last week, my colleagues Steve Bennetts, Sally Winston, and I held a webinar (watch it here) focused on how organizations should manage their employees’ work-from-home experience. The post Managing the Working-From-Home Employee Experience appeared first on Experience Matters. Activate EX - Employee Experience Lead

Corporate Values: Do They Help or Hurt Employee Experience?

GetFeedback

A look into the impact that corporate values can have on employee experience. Articles

Episode 48 – Anne Bakstad Shares Employee Experience Practices and Insights

Kristina Evey

Shownotes… This week’s episode shares employee experience insights from Anne Bakstad from Clearworks. Anne is a customer experience expert with … Read More Episode 48 – Anne Bakstad Shares Employee Experience Practices and Insights. The post Episode 48 – Anne Bakstad Shares Employee Experience Practices and Insights appeared first on Kristina Evey. Employee Experience internal customers Leadership Podcasting

Talking Employee Experience and XM With Ben Granger

Experience Matters

Our team joined Qualtrics last October to create the XM Institute, and one of the great things that we’ve found is that there are many people across Qualtrics who are experts in different aspects of Experience Management (XM). The post Talking Employee Experience and XM With Ben Granger appeared first on Experience Matters. Customer experience EX - Employee Experience

Employee Experience – Good for Employees, Good for Business

IntouchInsight

Customer experience expert, Annette Franz, explains how to achieve the connection between employee experience and business performance

8 Contact Center Trends to Watch in 2020

In this eBook, we’ll arm you with the research you need to inform areas of investment, and 8 quick tips you can use to improve your contact center’s performance now!

A Great Customer Experience Starts With a Great Employee Experience

Lumoa

The Best Customer & Employee Experience Content of 2021

The DiJulius Group

Our Top Blogs from 2021 Stop Calling it a Labor Shortage—It is a Turnover Crisis How to Train your Employees to Deal with Irrational Customer Rage The Great. The post The Best Customer & Employee Experience Content of 2021 appeared first on The DiJulius Group.

Customer Service is a Gold Mine for Employee Experience Ideas

Russel Lolacher

What if we cared about our employees as much (or more) as we do about our customers? For inspiring employee experience ideas, a great place to look is what you’re probably already doing for the customer experience. But what about serving employees?

Employee Experience vs Employee Engagement

Customercount

Employee experience & employee engagement are critical to defining the employee value proposition and essential for leadership to understand. The post Employee Experience vs Employee Engagement appeared first on CustomerCount.

Employee Experience Monitoring: Common Questions

InMoment XI

Employee Experience (EX) Monitoring As an HR Professional, a senior leader, or an engaged employee at large, you may find yourself asking, “What can I do to engage those around me?” Employee Engagement doesn’t have to be difficult to measure, but it can be challenging for anyone in an organization to take on the initiative.

Employee Experience Monitoring: Common Questions

InMoment XI

Employee Experience (EX) Monitoring As an HR Professional, a senior leader, or an engaged employee at large, you may find yourself asking, “What can I do to engage those around me?” Employee Engagement doesn’t have to be difficult to measure, but it can be challenging for anyone in an organization to take on the initiative.

Employee Experience: Seeing the Forest for the Trees

InMoment XI

Let me just qualify something here before I get started: I have good kids. Really good kids, in fact. Kids that make me proud 98.7% of the time. But then there’s the other 1.3% of the time, and all you parents out there know what I’m talking about. Yep, that’s where we begin today… My. View Article.

3 Employee Experience Touchpoints That Impact Customer Experience

Experience Investigators by 360Connext

Employee Experience is Critical, and Smart Organizations are Taking Notice. Employee experience has been called “the new customer experience” and “the answer to customer experience” in more than one article. Employee surveys are great.

Top Stories about Employee Experience 

SurveySparrow

Customer needs are changing each day, and you’ll get thousands of technologies that provide solutions to improve customer experience. But organizations often overlooked the value of their employees. A poor employee experience can ripple your business for a lifetime.

What is Learned Helplessness and How Does it Hurt Employee Experience?

GetFeedback

A look into how the way we're wired impacts employees' perception of work and satisfaction. Articles

Implement These 5 Tactics to Improve Employee Experience

Customer Bliss

As a business leader, do you think about how your approach to hiring impacts your organization and customer experience? In my most recent Daily Dose vlog , I talk about how the employee experience affects your customers. How do you hold yourself accountable when managing culture and employee experience? Both of these women place a strong value on employee experience, and you’ll hear some of their thoughts and strategies regarding implementation.

Doing Customer & Employee Experience Right In The Digital Age

Doing CX Right

The post Doing Customer & Employee Experience Right In The Digital Age appeared first on Doing CX Right. Podcast Customer Experience Digital Experience employee engagement Steven Van Belleghem technology

Employee Experience Strategy: Do’s and Don’ts

SurveySparrow

Wouldn’t you agree that this small gesture would make your customer experience more enjoyable? Employee experience, like customer experience, is a crucial aspect of running a business because it plays a significant role in determining client satisfaction.

How to Revise Employee Experience for Social Distancing

Experience Investigators by 360Connext

Today’s employee experience is not what people were promised. The employee experience today, with social distancing, distributed teams, and different expectations, is a far cry from what most of our employees have come to expect and rely upon.

How Does Employee Experience Impact Customer Experience?

SmartKarrot

And one way to ensure that is by making your employees your brand ambassadors. In simple words, we call it employee experience. But we would go a step ahead and say your employees can play a vital role in making your customers feel valued and listened to.

Focus On Employee Engagement, Not Employee Experience

Experience Matters

We are finally seeing a movement by the general business world to seriously focus on the role and value of employees, which is why “Embracing Employee Engagement” is one of our 2017 CX Trends. Temkin Group has viewed employee engagement as a critical foundation for customer experience since our inception. CCXP1 Customer-Centric Culture Customer experience Employee Engagement

Best Practices in Communications to Improve Employee Experience

PeopleMetrics

But clear, effective top-down employee communication isn’t enough. Your goal is still to positively influence (and hopefully inspire) your employees. Research in employee e xperience shows that passionate, enthusiastic employees provide a better customer experience.

Employee Experience Management: The What, Why, and How

SurveySparrow

Employee experience management helps align talent acquisition and employee retention with your overall business goals. Companies are increasingly recognizing the critical importance of their employees and have started to invest in employee experience.

Building Culture and Customer and Employee Experience at The YMCA

Customer Bliss

In this episode, I chat with Bob Thomas , the first chief experience officer at The YMCA of the Greater Twin Cities, about establishing a scalable CX initiative at a nationwide non-profit. Many of you may be familiar with The YMCA (the Y), either from your own experiences at the center or because of the iconic song that many of us have danced to at parties. He wanted to ensure the digital experience would help frame and organize what’s being delivered to the customer on the ground.

Guest Post: Improving Employee Experience for Your Customer Service Team

ShepHyken

She shares a 3-step guide on how to improve the employee experience while maximizing customer engagement. It’s their job to make sure that their customers have the best experience possible. Step 1: Implement Employee Engagement Software .

Improve Employee Experience to Improve Customer Experience

Experience Investigators by 360Connext

The employee experience can feel hard to manage. As leaders, we ask our employees to care about a lot of things, even those that are only tangentially related to their job descriptions. As an industry, we’re overwhelming employees with messages about the next big thing they need to learn… Digital Transformation! And those are all valid and exciting ways to define the next phase of customer experience for your organization.

Employee Experience Comes First

CX Journey

Image courtesy of Worthix There should be no doubt: companies must recognize that employees come first. I had a great time talking about this and many other topics when I joined Mary Drumond and James Conrad with Worthix for their Voices of Customer Experience podcast. Focusing on employees and making sure they have a great experience is something that I've been talking to clients and prospects about for the last 26 years.

The Employee Experience is Crucial to a Successful Patient Experience

InMoment XI

Employee Experience and Patient Experience Go Hand-in-hand Let’s be clear: I love my job. Truly. In fact, I’m one of those people who truly enjoys going to work. Sickening? Perhaps. But hang on…here comes the punch line: it’s been A WEEK. School is back in session, which means a new and unfamiliar schedule…and necessary bedtimes. View Article. Healthcare

Best Customer & Employee Experience Design Books 2020 2021 List

eglobalis

Best Customer experience and Employee Experience experience Design Books of 2020 2021 List. The post Best Customer & Employee Experience Design Books 2020 2021 List appeared first on Eglobalis.

The Undeniable Link between Customer Experience and Employee Experience

Feedbackly

In an era where customer experience is a key determinant in building a firm’s success and boosting growth, businesses are on the constant lookout. Insight customer experience Customer-Centric Organization cx CX program CX strategy Employee Engagement employee experience EX

Adjusting Your Employee Experience Program In Times Of Crisis

Experience Matters

So how can HR and employee experience (EX) leaders help their organizations appropriately manage employeesexperiences during these trying times? The same way that all experience management (XM) professionals can: “by enhancing the capability to continuously learn how people are thinking and feeling, propagate insights into the hands of people who can take action, and rapidly adapt in this dynamic environment,” as Bruce Temkin points out in a recent article.