Helen Dewdney

APRIL 21, 2023

Of course, it is even worse if you are injured and/or you have to deal with an insurance company being difficult. In this post Tim Kelly of Motor Claim Guru tells you what you need to know about the cover you should take out and what the insurance company legally can and cannot do. Does the insurer have your best interests at heart?

Insurance 92

Insurance Automotive Consumers Financial 92

ReviewTrackers

JULY 28, 2021

Insurance and Social Media. Social media marketing for insurance is experiencing major growth. According to a report by consultancy firm ITDS: 100 percent of 20 major global insurers are active on Facebook. Social Media Marketing for Insurance: The Challenge. People are not quick to trust insurance providers.

Social Media 175

Social Media Insurance Marketing Tips 175

Helen Dewdney

APRIL 27, 2023

About Tim Kelly motor insurance expert Tim Kelly is a highly qualified Independent Engineer (MSOE, MIRTE, CAE, Associate IMI,Former member Qualified through the Institute of Automotive Engineers Assessors as M.IAEA, Former F.I.E.A, He realised there was a need to educate the consumer around the minefield of motor insurance.

Insurance 74

Insurance Automotive Consumers Loyalty 74

Forrester's Customer Insights

SEPTEMBER 11, 2023

Three factors are certain to influence your cyber security program today: regulations, third-party partners, and cyber insurance. Increasingly stringent requirements, exclusions, and policy premium costs may appear as a trifecta of pain launched your way from insurers. But cyber insurance is really an opportunity.

Insurance 52

Insurance Policies Trends Management 52

SaleMove

SEPTEMBER 16, 2022

Digital Customer Service for insurers enhances the policyholder experience and reduces customer servicing costs with an implementation in weeks not years. The post Expediting Digital Transformation in Insurance appeared first on Glia Blog | Digital Customer Service Explained.

Insurance 87

Insurance Customer Service Customer Experience Customers 87

InMoment XI

JANUARY 8, 2019

MaritzCX Provides the Tools and Technology Needed to Research, Measure, and Focus the Customer Experience Chris Neeson, Customer Experience Leader at Ohio Mutual Insurance, attributes their CX Program success to a combination of knowledge, expertise, and selecting the right partner.

Insurance 200

Insurance Groups Customer Experience Policies 200

Forrester's Customer Insights

AUGUST 24, 2023

Cyber insurance is a common tool for risk transfer today. But who has cyber insurance and what benefits do organizations see from it? Analyzing Forrester data on cyber insurance adoption and breach response trends, we find that: Most organizations do not have standalone cyber insurance […]

Insurance 48

Insurance Trends Tools Data 48

Magellan Solutions

APRIL 28, 2023

Top 7 Benefits of Outsourcing Administrative Functions for Insurance Companies Insurance companies encounter a variety of challenges nowadays. Outsourcing administrative functions for insurance companies has been a proven strategy to consider. With the rising inflation, insurance companies are looking for ways to reduce costs.

Insurance 75

Insurance Company Customer Service Call Center 75

Magellan Solutions

APRIL 19, 2023

8 Secrets to Improving Customer Service in the Insurance Industry with Outsourcing If customers do not get satisfactory service, they easily switch to other competitors. In order to keep up with the changing needs, improving customer service in insurance is one of the top priorities of businesses. when outsourcing.

Customer Service 90

Customer Service Insurance Industry Customers 90

Forrester's Customer Insights

SEPTEMBER 20, 2023

Insurance fraud is a big—really big—business in the US. In 2022, insurance fraud across all insurance lines amounted to nearly $309 billion. It says something when US insurance fraud costs rival the global sales of world’s most valuable company. That’s not too far behind tech giant Apple’s $394.3 And […]

Insurance 47

Insurance Sales Company Financial 47

CSM Magazine

AUGUST 16, 2023

In recent years, the insurance industry has witnessed a remarkable transformation, and at the heart of this change is blockchain technology. In this article, we will delve into the world of blockchain technology and its profound impact on claims processing within the insurance sector.

Insurance 52

Insurance Technology Customer Experience Customer Satisfaction 52

Ecrion

DECEMBER 22, 2020

Embrace 2021 Insurance Trends with CCM Software. The insurance industry has so much intersectionality both with other businesses and the way we live our personal lives. It’s a virtual necessity in this day in age for everyone to have insurance of some variety. Discover the latest insurance trends for 2021!

Insurance 98

Insurance Trends Industry Customer Journeys 98

customer sure

AUGUST 8, 2023

We’re excited to announce that we’re now the chosen customer feedback software provider for Covéa Insurance. Operating throughout the UK market offering commercial and personal lines insurance, Covéa Insurance serves a variety of customers and as such, needed a comprehensive solution to survey customers and obtain their valuable feedback.

Insurance 62

Insurance Software Customers Customer Experience 62

SaleMove

MAY 27, 2022

Insurance sales have been hindered by complex digital limitations. With Digital Customer Service, insurance can bring back personal experiences—online. The post The Digital Tipping Point for Insurance appeared first on Glia Blog | Digital Customer Service Explained.

Insurance 82

Insurance Tips Customer Experience Customer Service 82

NICE inContact

MAY 7, 2020

Did you know that Lassie received the very first pet insurance policy in the US in 1982? You may not even know much about pet health insurance itself. Even though it appears to have existed in other parts of the world for decades, it has been much slower to catch on in the US.

Customer Experience 177

Customer Experience Insurance Customers Industry 177

InMoment XI

OCTOBER 19, 2017

Fierce Competition in the Property and Casualty Insurance Market Founded in 1901 and based in Bucyrus, OH, Ohio Mutual Insurance Group writes more than $220 million in premiums each year – covering homes, autos, farms and commercial properties in seven states through 400 independent partner agents.

Insurance 249

Insurance Groups Marketing Financial 249

SaleMove

DECEMBER 23, 2022

Insurance carriers using Digital Customer Service are seeing increased agent portal adoption, fewer phone calls, and better agent satisfaction, and loyalty. The post Give Your Insurance Agents the Gift of Premium Support appeared first on Glia Blog | Digital Customer Service Explained.

Insurance 78

Insurance Loyalty Customer Service Customers 78

Magellan Solutions

APRIL 24, 2023

Stay Ahead of the Compliance Game: How Insurance Companies Can Meet Regulatory Requirements Nowadays, businesses should be up-to-date with the governing laws on data security. Outsourcing insurance compliance services can assist businesses with the changes in regulatory compliance. Additionally, it lowers exposure to potential risks.

Insurance 70

Insurance Meeting Company Policies 70

CSM Magazine

JULY 24, 2023

Workers’ compensation insurance is vital for small businesses. In this blog post, we explore the rules and regulations of workers’ comp insurance, helping small business owners understand the importance of compliance and the benefits of providing adequate coverage for their employees. Who Needs It?

Insurance 52

Insurance Policies Financial Hospitality 52

NICE inContact

MAY 7, 2020

Did you know that Lassie received the very first pet insurance policy in the US in 1982? You may not even know much about pet health insurance itself. Even though it appears to have existed in other parts of the world for decades, it has been much slower to catch on in the US.

Customer Experience 156

Customer Experience Insurance Customers Industry 156

SaleMove

JANUARY 13, 2023

Insurance companies can improve their profitability by boosting their policyholder retention rates with Digital Customer Service. The post Every Insurance Interaction is Critical: How to Improve Policyholder Retention appeared first on Glia Blog | Digital Customer Service Explained.

Insurance 75

Insurance Interaction How To Customer Service 75

ReviewTrackers

MARCH 31, 2021

Improving customer retention can prevent billions of dollars of lost revenue in the insurance industry. What’s worse than losing billions in revenue is the amount that insurers have to pay to acquire new customers. According to Hubspot, the insurance industry is tied for the third-highest customer acquisition cost at $303.

Customer Retention 123

Customer Retention Insurance Industry Customers 123

Uniphore

SEPTEMBER 7, 2021

We discuss: New CX innovations in the insurance industry. New CX innovations in the insurance industry. A customer-first approach is rising in popularity across all industries including insurance. The post CX in the Insurance Industry: Humanizing the Digital Experience appeared first on Uniphore. A 5-step CX process.

Insurance 100

Insurance Industry Customer Experience Customer Service 100

kommunicate

OCTOBER 19, 2022

Last Updated on October 19, 2022 Traditionally, the insurance industry has always been a bit of a mystery. Complex processes, hard-to-digest information, and legacy systems meant that insurance was an alien concept for many people. The post How Chatbots For Insurance Are Being Used In 2022 appeared first on Kommunicate Blog.

Chatbots 74

Chatbots Insurance Industry System 74

inQuba

FEBRUARY 21, 2023

Where can insurers search for growth in an increasingly competitive Property and Casualty (P&C) insurance market? Insurers are facing strong competition from inside and outside industry, including digital competitors, insurtechs, and vertical integration of ecosystems. Nowhere is that truer than for insurance.

Insurance 52

Insurance Customer Journeys Multi-Channel Customer Experience 52

Experience Matters

APRIL 3, 2018

Congratulations to USAA for earning the top customer experience score in the insurance industry. Of the 15 insurance carriers included in this year’s Ratings, USAA earned the highest score with a rating of 75%, putting it in 65th place overall out of 318 companies across 20 industries. USAA has lead the Read More.

Insurance 133

Insurance Industry Effort Score Customer Experience 133

MiaRec

OCTOBER 26, 2022

The new CMS requirements will apply to all independent insurance agents and are set to take effect starting in 2023. The Center for Medicaid and Medicare Service (CMS) has issued some new major changes to the compliance rules and guidelines that will apply to Medicare Advantage and Part D plans.

Insurance 71

Insurance Guidelines Call Recording 71

Ecrion

OCTOBER 1, 2020

In the United States alone, the insurance industry writes more than $1 trillion in a single calendar year. If you provide insurance to customers, you need to stay ahead of the curve with the way that technology is evolving. Several professionals in the insurance business make mistakes when trying to go digital.

Insurance 98

Insurance Customer Experience Chatbots Customer Service 98

Helen Dewdney

SEPTEMBER 3, 2021

All businesses need insurance whatever the size. Insurance broker guest post. Here, John Roberts, the Managing Director of the independent East Yorkshire Insurance Brokers shares the benefits of using an insurance broker when arranging your business insurance. Why use an insurance broker?

Insurance 94

Insurance Customer Service Policies Social Media 94

Magellan Solutions

NOVEMBER 7, 2022

Insurance Back Office Support Tasks for 2023. Why do people get insurance back office support? Staff and insurance firms can find it hard to keep clients happy. Insurance companies use various ways to improve their business processes. Insurance companies need back office support for a lot of reasons. IT SUPPORT.

Insurance 64

Insurance Customer Satisfaction Customer Experience Data 64

TechSee

JUNE 18, 2019

The insurance industry is at the forefront of the digital revolution. Mounting competition from non-traditional players cannibalizing market share with innovative business models has forced P&C insurers to integrate digital technologies into their operations to keep pace. The insurance company is saved!

Insurance 132

Insurance Innovation Contact Center Customer Satisfaction 132

NICE inContact

JANUARY 30, 2019

For Millennial Specialty Insurance (MSI), this definitely a case of being in the right place at the right time. Working with agent-partners rather than direct-to-consumer, MSI focuses on niche markets, primarily renters and condominium insurance for multi-family housing.

Customer Satisfaction 137

Customer Satisfaction Insurance Customers Contact Center 137

Talkdesk

DECEMBER 10, 2020

We talked to almost 900 consumers and hundreds of customer experience (CX) professionals to understand the changing landscape of CX in financial services and insurance. We’re calling it the CX revolution in financial services and insurance. . We heard the same thing over and over: the expectations for CX have skyrocketed. .

Insurance 135

Insurance Financial Trends Contact Center 135

Hallmark Business Connections

AUGUST 17, 2021

On the surface, insurance seems to be about risk, compliance, and regulations. Knowing this, you have a wonderful opportunity to establish stronger connections with clients by leaning into empathy to improve their insurance customer experience. 3 Empathetic Ways to Improve the Insurance Customer Experience. or “Congratulations!”

Insurance 98

Insurance Loyalty Customer Journeys Customers 98

inQuba

FEBRUARY 7, 2023

Helping customers achieve their goals so that you can too As an insurance professional you spend a lot of time thinking about your policy holders’ journeys, especially in a business environment that has completely transformed. As an insurer, your two overarching challenges are policy holder acquisition and retention.

Insurance 52

Insurance Customer Journeys Policies Customer Experience 52

AWS Machine Learning

NOVEMBER 3, 2022

This two-part series highlights the AWS AI technologies that insurance companies can use to speed up their business processes. These AI technologies can be used across insurance use cases such as claims, underwriting, customer correspondence, contracts, or handling disputes resolutions. Part 2: Data enrichment and insights.

Insurance 86

Insurance Industry Data Analytics 86

Interactions

AUGUST 12, 2021

IVA for Insurance: Transforming the Policyholder Experience. We’re thrilled to announce that we’ll be leveraging our knowledge from millions of industry focused conversations and design expertise into the Insurance space. Insurers are at the brink of a major transformation because customer preferences have dramatically changed.

Customer Centricity 62

Customer Centricity Insurance Customers Self Service 62