Engaging owners through feedback tools


View or download the presentation by Lisa Kobek from CustomerCount® on why resorts should be focusing on owner engagement with feedback tools at this difficult time for the hospitality sector. The post Engaging owners through feedback tools appeared first on CustomerCount.

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Feedback Narcissism

Shep Hyken

As I read the article, I thought that another way to position this concept, as it applies to the customer experience, is something I now refer to as feedback narcissism. . Feedback is a gift. The answers to these questions are why you want feedback.


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Transform Product Feedback & Customer Service with the new Zonka Feedback

Zonka Feedback

Introducing the all-new Zonka Feedback: Build amazing products with the Product Feedback Platform, transform Customer Service with help desk and agent surveys, and excel in CX Management with Automation & Workflows. What's up at Zonka Feedback

Top Customer Survey Questions for Valuable Feedback

InMoment XI

When your business decisions are influenced by the feedback you get in customer surveys, it’s even more important to make sure you’re asking the right questions to get the right feedback. There are different types of questions you can ask customers for different types of feedback.

Survey 415

Managing Product Feedback at Scale

As with all things related to customers, there’s an art and science to effectively dealing with each of their ideas. With so many voices competing for attention, you need a means of effectively dealing with all of the data that will come your way. This practical 26-page eBook provides product managers with the strategies needed to deal with the common pitfalls that come with opening up the inevitable floodgate of data that comes with asking your customers and internal stakeholders for their input. In this eBook, we’ll show you: • How to gather, prioritize, and select the best ideas from your customers and stakeholders, • How to make internal feedback more effective and inclusive, • How to make more strategic product roadmap decisions based on data, not opinions, • How to set expectations for new development both internally and externally. Get your free copy now!

Examples of giving Positive Feedback to Employees

Zonka Feedback

Employee feedback has the ability to strengthen the bond between you and your team when given thoughtfully and sympathetically. But I assume you already know that since you're looking for " positive feedback examples.". Employee Feedback

Importance of Helpdesk Feedback

Zonka Feedback

This is where the importance of helpdesk feedback comes into play. Customer FeedbackAccording to Salesforce research, 78% of consumers will do business with a brand again after a mistake if its customer service is excellent. This is the power that customer service holds.

3 Ways to Capture Non-Purchaser Feedback to Improve Experiences

InMoment XI

When it comes to collecting feedback, of course we want to hear what our actual customers have to say about their experience. In fact, non-purchaser feedback can offer you additional perspective that you wouldn’t get otherwise.

What is Product Feedback?

Zonka Feedback

As a product owner, you’re bound to get a lot of incoming feedback. Streamlining and analyzing incoming feedback is crucial and can be the key to the success of your product. Feedback Management

Digital Intercept: How to Collect Customer Feedback Without Ruining the Experience

InMoment XI

The ultimate goal of digital intercepts should be to get valuable feedback about your website and user experience so you can innovate and improve; however, some common practices can actually be perceived as intrusive , ill-timed , or irrelevant. We’ve all been there.

Managing Product Feedback at Scale

This practical 26-page eBook provides product managers with the strategies needed to deal with the common pitfalls that come with opening up the inevitable floodgate of data that comes with asking your customers and internal stakeholders for their input.

11 Mistakes to Avoid When Creating Feedback Surveys

Zonka Feedback

Crafting effective customer feedback surveys is an art. To get feedback from your customers, you must think like them and make their feedback experiences smoother than they may be expecting. Customer Feedback

Importance of Product Feedback

Zonka Feedback

Feedback ManagementThe success of a product depends on how well it is able to serve your target customers and how much they love it.

40+ Examples of Feedback Survey Questions

Zonka Feedback

The most efficient way to measure customer satisfaction and understand your customers better is through a feedback survey. However, when creating feedback surveys, several factors play a crucial role in writing the survey questionnaire. What feedback goal are you trying to achieve?

Are you Still Not Taking SaaS Product Feedback?

Zonka Feedback

Feedback Management

Top Techniques for Coaching Your Contact Center Agents

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

In this presentation, we will discuss the five elements of building a real-time coaching program using AI-infused workflows that will allow managers and agents to continuously engage and drive more constructive dialogue. Sign up today!

Collect feedback that drives powerful results – Interview with Christian Lelo de Larrea Gaudiano


Finally, you ask in return if the user was satisfied with the service you provided, and the user happily takes the time to chat more and explain their feedback. Here’s the reality, gathering online feedback is not as easy as it may seem.

30 Positive Feedback Examples for Employees

Zonka Feedback

Positive Feedback, when delivered properly, has the potential to enhance the relationship between employees and organizations. Employee FeedbackIt’s a catalyst for employee development and the right alternative to the usual employee performance reviews.

Best Product Feedback Questions

Zonka Feedback

Making a product successful requires every business to collect feedback from the customers. They prefer to gather Product Feedback from the customers and make changes in their products in line with the market demand and customer’s preferences. Feedback Management

Feedback Surveys — Definition & How to create Feedback Surveys

Zonka Feedback

Customer Feedback56% of customers say they are loyal to brands that “get them” and align their approach with customers’ preferences.

Why Product Led Growth is a Customer Success Responsibility

Product Led Growth is fast become a leading business driver in the SaaS world. Find out why your organization should be implementing a product-led growth strategy today, and why customer success should lead it. Download this eBook to learn more!

A Guide to Building Effective Product Feedback Loop

Zonka Feedback

Product Feedback is anything your customers tell about your product based on their experience with your product. Feedback ManagementIt can be a simple comment like “Amazing! It’s super easy to use!”

Retail Consumer Trends and Real-Time Feedback: Monitoring How Price Hikes Impact Market Sentiment


But, how can retail companies incorporate valuable sources like real-time customer feedback into their operations? We’ll also provide tips to help companies monitor the effect of inflation on real-time feedback and improve customer sentiment during this global recession.

Feedback Bribery

Shep Hyken

To what extent will a company go to try to get customer feedback ? So, what constitutes a bribe to get feedback? Had the experience been less than excellent, would I have shared truthful feedback and risked this guy not being able to take care of his family? You want feedback.

Four Things to Consider When Leveraging a Customer Feedback Management Platform

InMoment XI

And when I look back on all that, I couldn’t be more grateful for customer feedback management platforms (also known as CFM platforms). However, there are two areas the technology hasn’t mastered (yet): How to service itself How to tell a story with feedback.

A Master's Guide to B2B: How Listening to Your Customers Can Grow Your Business

Speaker: Adam Dorfman, Head of Product Growth at Reputation & Michele Bettinazzi, Customer Experience Manager at PeakMade Real Estate

Improved marketing conversion, happy customers, and faster growth - that’s only three things that can be accomplished by just listening to your customers. Customer feedback is an extremely invaluable tool to keeping retention high, attracting new business, and improving the general operations of your business. The question is - how do you capture all this? Join Adam Dorfman, Head of Product Growth at Reputation & Michele Bettinazzi, Customer Experience Manager at PeakMade Real Estate, for this essential discussion on the ins and outs of brokering the optimal customer interaction.

Why Collecting Omnichannel Customer Feedback Is Important?


Insight customer data customer experience customer feedback Customer journey customer journey map customer journey mapping customer success customerisking feedbackly omnichannel customer feedbackDelivering an exceptional customer experience from day one is a deluded theory.

What is customer feedback?


All you need to know about asking for, tracking, and using customer feedback. Guides

8 Ways to Collect Product Feedback

Zonka Feedback

Product Feedback is an essential component when you want to run a product successfully in the market. Product Feedback is the information that your product users share regarding their experience and satisfaction with your product. Feedback Management

5 Reasons Why Retail Businesses Love Feedbackly


If you are in the retail business, you would have access to a lot of customer feedback as you interact directly with customers.

Create & Deliver Impactful Customer Experience Surveys

Take your CX program to the next level. Delighted’s survey guide will give you the tools you need to become an expert in customer experience survey design, writing effective questions, connecting with your audience, and turning feedback data into action.

What is the Importance of Student Feedback & Ways to Collect Student Feedback?

Zonka Feedback

Feedback is an essential component of the educational system. Feedback ManagementIt can be incorporated to enhance teaching and learning techniques since it has an immediate impact on the process of acquiring knowledge and has a direct impact on both teaching and learning.

Online Feedback Button: HotJar vs Zonka Feedback

Zonka Feedback

While feedback collection plays a huge role in improving customer satisfaction and retention rate, gathering it can be tricky without effective tools in place. That’s why most businesses with online presence incorporate a feedback button on their website.

Actionable Customer Feedback for Customer Service Agents

Zonka Feedback

Feedback ManagementCustomers are the lifeline of any business. If your customers are happy, they will give continuous revenue for your business. But if your customers are unhappy, it will be hard for your business to survive.

10 Steps To Give Feedback to Your Designer Effectively

Zonka Feedback

Feedback ManagementA designer's work impacts a business in several ways.

2021 CX Trends Report

In this e-book, you’ll discover the origins of CX, the evolution into an actionable tool for customer feedback, and where the future of CX is moving towards.

How to Build Effective Customer Feedback Surveys?

Zonka Feedback

But when you’re looking to collect feedback that is actually useful, you must build your feedback survey in a certain way so your customers are likely to respond with valuable data. Customer Feedback