Bad Feedback Is the Best Feedback. Are You Listening For It?

360Connext

As an employer, you need to provide oodles of feedback to employees to ensure they know what they’re doing, what they’re supposed to be doing, what they’re doing well and what they could be doing better. Bad feedback is BIG feedback!

Forget Customer Feedback!

Customer Bliss

Congratulations – you are not alone – and you have participated in one of the most meaningless efforts in modern business — useless feedback solicitation. The 5 Myths of Evaluative Customer Feedback. What’s wrong with soliciting evaluative customer feedback?

5 Customer Feedback Hacks: Going Beyond the Surveys

360Connext

For feedback that informs you on how to […]. The post 5 Customer Feedback Hacks: Going Beyond the Surveys appeared first on Customer Experience Consulting. Customer Engagement Customer Experience customer service Featured customer feedback innovation Intradiem surveys

How to Create a Customer Feedback Form Without Causing Friction

Kayako

Customer feedback is important for any business that wants to better themselves. We can collect feedback on virtually any aspect of our business—our customer support, our website’s usability, the effectiveness of email campaigns, you name it. Ask the right feedback questions.

How To Capitalize On Customer Feedback

Comm100

One often overlooked aspect of customer service is sourcing customer feedback. What many managers don’t understand is that customers are often willing to give feedback to brands they have done business with and some, in fact, are eager to do so! The Importance of Customer Feedback.

Surveys Results are Great, but What About the “Untold” Feedback?

360Connext

Consistently gathering customer feedback is a great way to see patterns around satisfaction, loyalty and other key performance indicators, but some of the most valuable information hides beyond typical survey results. Blog Customer Experience analytics feedback linkedin surveys

Who Should Be Accountable for Customer Feedback Loops?

Kayako

Customer feedback loops suffer from a lack of commitment. Most teams believe that a response to their customer marks the end of a closed-loop feedback system. Departments that could help improve the business end up swimming in an ocean of valuable feedback that isn’t acted upon.

NPS: Achieving Brand Loyalty by Closing the Feedback Loop

Kayako

Paul Campillo will show you the value of choosing NPS as your next customer feedback questionairre. And I’m still amazed at how too many people and brands neglect this fundamental driver of every great business: feedback. You’re swimming in an ocean of feedback.

Tips for Designing a Closed-Loop Feedback Process

CX Journey

Image courtesy of Pixabay Do you close the loop with customers after they provide feedback? Many companies listen to customers, but a big chunk of these companies don't do anything with the feedback or follow up with customers about what they heard. What will you do with the feedback?

#CXSecrets: Don't Limit Feedback Opportunities

PeopleMetrics

But that doesn't mean we aren't willing to provide feedback. In fact, we as consumers are more eager to openly provide feedback to companies than ever before. When I first started, we would call customers on the phone - on our time - to ask them for feedback.

10 Ways to Get Actionable Feedback from Customers (part 2)

360Connext

Asking customers for feedback is generally easy, but asking questions that spark action is not. The post 10 Ways to Get Actionable Feedback from Customers (part 2) appeared first on Customer Experience Consulting.

The Gift of Negative Customer Feedback

Jacada

Every company loves positive feedback, but the truth is it’s the negative feedback that really drives the company’s long-term success. How so?

How to Get Customer Feedback the RUF Way

Kayako

We live in an age where customers expect to be able to give their feedback on everything almost instantly. So, it’s important to collect useful feedback from your customers to ensure they feel valued and also action their comments. Why your company needs customer feedback.

How to Get Customer Feedback the RUF Way

Kayako

We live in an age where customers expect to be able to give their feedback on everything almost instantly. So, it’s important to collect useful feedback from your customers to ensure they feel valued and also action their comments. Why your company needs customer feedback.

{Guest Post} Emotional Analysis Of Customer Feedback: The Missing Link

Michelli Experience

The ideal analysis of customer feedback should focus on themes , linking them on emotions. Finally, by using thematic analysis of customer feedback, companies can measure each month whether customers notice employee’s efforts and appreciate them.

Can We Have Innovation Without Leveraging Customer Feedback?

360Connext

Is innovation so forward-looking you can’t rely on customer feedback? Or should customer feedback be what drives everything, including innovation? Is leveraging customer feedback an essential part of the innovation process?

Customer Feedback is Your Competitive Advantage

AskNicely

Savvy CEOs understand that growth and employee engagement can be created by listening to customer feedback while following one guiding principle: Be customer obsessed. Obsession expressed through actioning customer feedback. It also means an internal culture shift toward paying attention to real-time customer feedback. Customer-obsessed companies train their team on how to react in real time to customer feedback — good, neutral, and poor.

Four tips to improve customer experience with digital feedback

OpinionLab

Digital feedback has the potential to have far-reaching business impact on defining metrics, such as customer loyalty and revenue. To get the true and honest digital feedback you require, you need to ensure you don’t influence customer responses in any way.

Voice of the Customer – Gain Valuable Insights From Customer Feedback

Retently

However, let’s go a little deeper, and look into the benefits of collecting, analyzing, and acting on customer feedback: 1. Gather and Analyze All Customer Feedback. Oh, and be sure to share all the customer feedback you collect and the data you get from it with all your employees.

User Feedback: The Secret to Successful User Onboarding

mopinion

The post User Feedback: The Secret to Successful User Onboarding appeared first on Mopinion. Default Blog online user feedback research-insights user onboardingWhen I think of user onboarding, I am always reminded of the famous ‘IKEA effect’.

What More To Look For In Customer Feedback?

Customer Guru

And at times that could be a deterrent to taking customer feedback seriously. If we start taking feedback, we’ll just hear more of those complaints.” ” As valid as this argument is, it is still not a reason good enough NOT to start taking feedback.

6 Industry-Approved Channels to Collect Customer Feedback Efficiently

Customer Guru

Why should you be collecting customer feedback? You seek active feedback. However, when undertaking this process of feedback collection, companies are faced with a multitude of decisions to make in order to get the most out of customer feedback. Suggestion/Feedback boxes.

4 Ways to Consider the Customer When Gathering Feedback

MaritzCX

Until recently, my grocery store, like many other retailers, provided a web address at the bottom of the receipt and asked customers to go home, log on to the store’s website, enter in their receipt code, and provide feedback.

4 Ways to Consider the Customer When Gathering Feedback

MaritzCX

Until recently, my grocery store, like many other retailers, provided a web address at the bottom of the receipt and asked customers to go home, log on to the store’s website, enter in their receipt code, and provide feedback.

Enterprise Feedback Management: Understanding The Need

Feedback

Understanding enterprise feedback management is essential in today’s economy. Today, Enterprise Feedback Management systems are used by diligent businesses in many different sectors such as travel, retail, health industries, financial services (such as brokerage and bank institutions), manufacturing, etc. A powerful Enterprise Feedback Management system will have a powerful impact across your entire business. What is customer feedback and will you buy my dishwasher? .

How to increase feedback response rates

mopinion

A Feedback button on your website is a great way to start gathering insights into WHY your visitors do what they do on your site. Using their feedback you can make improvements to the User Interface (UI), fix bugs and ultimately improve conversion rates.

#CXSecrets: Collecting Feedback IS a Touchpoint

PeopleMetrics

Numbers aside, though, companies often tend to overlook one vital touchpoint when conducting these mapping exercises: the touchpoint of asking their customers for feedback. Optimizing the feedback collection experience.

How to Successfully Implement Customer Feedback Surveys

Ann Michaels and Associates

By now customers have used the product and will have honest feedback. Offer them a discount on future purchases in return for feedback. And this feedback is crucial to a successful future for your business. Few people get excited about taking a survey.

Feedback is a gift, right?

Customer Enthusiast

Instead of embracing the feedback and the common goal that the scoreboard and clock be accurate, she was defensive and appeared to resent that I had pointed out her mistakes. Have you ever been surprised by someone’s reaction to corrective feedback that you offered?

3 Reasons to Store Feedback on the Customer Record

GetFeedback

Are you getting the most out of the customer feedback you’re collecting? The best way to drive immediate results with customer feedback is to integrate it with Salesforce, your source of truth for all things customer experience. Close the feedback loop with follow-up workflows.

How Negative Customer Feedback is Good for Your Business (No, Really!)

Happy or Not

Criticism or negative feedback isn’t the nicest thing to deal with in a business, right? The post How Negative Customer Feedback is Good for Your Business (No, Really!) Blog Criticism CX negative feedback unhappy customers

5 types of online feedback form questions

mopinion

What does your business want to achieve with online feedback? That is the first question you and your digital team will want to ‘chew on’ before initiating any kind of online feedback programme. The post 5 types of online feedback form questions appeared first on Mopinion.

5 ways customer feedback can improve your content marketing strategy

Vision Critical

In this blog post, we look at five ways to use customer feedback to inform cohesive, strategic and integrated content marketing strategies. Use feedback to get to know your readers, unearth their pain points and find out what they want to read more of.

Voice of the Customer is More than Just Feedback Surveys

inContact

For many, this term has become synonymous with customer feedback surveys, but that’s not exactly true. While surveys are a great way to get feedback, they are only the tip of the iceberg when it comes to a complete Voice of the Customer initiative.

Expand Customer Listening with Your Customer’s Unaided Feedback

Customer Bliss

Unaided feedback provides real-time trending on customer issues as they are occurring. Unaided feedback is the constant flow of comments, insights and issues your customers and partners volunteer to you. Unaided feedback also includes looking inside your data to understand customer behaviors across the stages of their experience, to identify trends, opportunities and customer at-risk experiences. Through every interaction point, your customers are likely giving your feedback.

Turning Customer Feedback into Action

MaritzCX

in a today’s highly competitive world, companies that don’t’ do anything with customer feedback might as well not bother to gather it in the first place.

Turning Customer Feedback into Action

MaritzCX

in a today’s highly competitive world, companies that don’t’ do anything with customer feedback might as well not bother to gather it in the first place.

How to Automate Customer Feedback

Provide Support

Customer feedback. Feedback is necessary for a variety of reasons. Articles customer feedbackNot only does it allow you to gauge how you’re perceived by your customers, but it also helps new customers find you.

Chat Rating: Best Way to Get Customer Feedback

ProProfs Chat

Whichever the case, improvement stems from an efficient feedback. Simply put, post chat surveys enable any business to record customer feedback and use that data for continual improvements in customer service. Feedback. In this case, analyzing negative feedback is imperative.

Lesson #3: VoC Is Becoming The Single Source of Truth For All Customer Feedback On CX

PeopleMetrics

The best VoC programs are squarely focused on integrating all types of customer feedback related to the customer experience. The result is that VoC becomes the single source of truth for all experiential customer feedback. Every company that is serious about being customer-centric and listening to customers must invest in a VoC software platform that helps them collect customer feedback, quickly understand what it means, and act on it. Solicited & Unsolicited Feedback.