Forget Customer Feedback!

Customer Bliss

Congratulations – you are not alone – and you have participated in one of the most meaningless efforts in modern business — useless feedback solicitation. The 5 Myths of Evaluative Customer Feedback. What’s wrong with soliciting evaluative customer feedback?

How to Get Customer Feedback the RUF Way

Kayako

We live in an age where customers expect to be able to give their feedback on everything almost instantly. So, it’s important to collect useful feedback from your customers to ensure they feel valued and also action their comments. Why your company needs customer feedback.

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NPS: Achieving Brand Loyalty by Closing the Feedback Loop

Kayako

Paul Campillo will show you the value of choosing NPS as your next customer feedback questionairre. And I’m still amazed at how too many people and brands neglect this fundamental driver of every great business: feedback. You’re swimming in an ocean of feedback.

4 Ways to Consider the Customer When Gathering Feedback

MaritzCX

Until recently, my grocery store, like many other retailers, provided a web address at the bottom of the receipt and asked customers to go home, log on to the store’s website, enter in their receipt code, and provide feedback.

How to Use Customer Feedback Effectively

LiveChat

Gathering customer feedback seems like a no-brainer now. Businesses spend thousands on setting up various customer feedback channels: surveys, emails, reviews, rates. It definitely is if you know how to act on the customer feedback you get. Ways of gathering customer feedback.

Using Feedback to Drive Customer Loyalty

CallidusCloud CX

And when it comes to CX, there is clearly no shortage of customer feedback to be had. From social media to chat bot records—and from verbatim surveys to old-school focus groups—today’s businesses have an ever-present flow of customer feedback at their fingertips.

How To Leverage Customer Feedback In The Automotive Industry

Happy or Not

Customer feedback is the most basic form of customer experience measurement. Business owners everywhere rely on customer feedback to know what their customers actually think about such things as their brand image, product selection, quality of service, and so on.

10 Ways to Get Actionable Feedback from Customers (part 2)

360Connext

Asking customers for feedback is generally easy, but asking questions that spark action is not. The post 10 Ways to Get Actionable Feedback from Customers (part 2) appeared first on Customer Experience Consulting.

Voice of the Customer is More than Just Feedback Surveys

inContact

For many, this term has become synonymous with customer feedback surveys, but that’s not exactly true. While surveys are a great way to get feedback, they are only the tip of the iceberg when it comes to a complete Voice of the Customer initiative.

How to Deal with Negative Customer Feedback When It Feels Personal

Kayako

Similarly, explanatory style can be beneficial in careers with a lot of negative feedback. Sounds like a pretty useful skill to have for people who deal with a lot of negative feedback, right? How can you change people’s explanatory style to better deal with negative feedback?

How to Build an Accurate Product Roadmap with Customer Feedback

Help.com

Getting valuable feedback from customers is essential in developing a product that truly fits their needs. Our team at Help has made getting customer feedback a cornerstone of our development methodology. Prior to our public board, we were using Trello to gather feedback.

5 ways customer feedback can improve your content marketing strategy

Vision Critical

In this blog post, we look at five ways to use customer feedback to inform cohesive, strategic and integrated content marketing strategies. Use feedback to get to know your readers, unearth their pain points and find out what they want to read more of.

4 Mistakes You Must Avoid with Customer Feedback Surveys

Kayako

Viktor Magic will teach why it’s important to ace your next customer feedback survey and which mistakes to avoid. Done correctly, surveys can improve all departments in your business: Your product team can use them to find product-market fit and get customer feedback.

How to increase feedback response rates

mopinion

A Feedback button on your website is a great way to start gathering insights into WHY your visitors do what they do on your site. Using their feedback you can make improvements to the User Interface (UI), fix bugs and ultimately improve conversion rates.

Customer Feedback Form: 6 Keys to Success

ReviewTrackers

As part of their effort to improve customer experience , a growing number of organizations are applying various techniques for proactively collecting customer feedback. Customer Feedback Form: Helping You Create Amazing Experiences. Should My Business Have A Customer Feedback Form?

Market research as a profit center: How smart companies use customer feedback to generate revenue

Vision Critical

In a breakout session, Amy Moore, strategic insights data manager at Kelley Blue Book, and Steve McSpiritt, market research specialist at Barnes & Noble College, revealed the steps they took to start generating revenue from customer feedback.

Feedback is the Engine of Improvement

Who's Your Gladys?

360 degree feedback continuous improvement customer service training Nobody – and no company – is perfect. If you’ve read “Who’s Your Gladys?” ” then you know that we recommend a continuous improvement mindset.

Voice of the customer: What is a feedback loop and how can it help your brand?

NewVoiceMedia

And one of the best ways to ensure your business meets customer expectations is through harnessing the power of feedback loops. What are feedback loops? In business, a feedback loop is a system that is created to listen and learn from your customers.

Getting Feedback from the Meh-Generation

CustomerGauge

The post Getting Feedback from the Meh-Generation appeared first on CustomerGauge.

Four Tips to Improve Customer Experience with Digital Feedback

Verint

As she discusses in her new blog , today’s customers want to be heard and want to know their feedback will be applied. Are you really listening to your customers—or are they just speaking at you?

Get More out of Your Unstructured CX Feedback

MaritzCX

Open-ended questions have long been a part of customer experience surveys. However, there is a massive amount of inconsistency in the way these kinds of questions are used. Some companies have a single open-ended question in their survey and keep the overall survey quite short.

Improve your inbound marketing strategy using online feedback

mopinion

The post Improve your inbound marketing strategy using online feedback appeared first on Mopinion. Default Blog content inbound marketing online feedback research-insights tech

Best Practices for Closing the Loop on Customer Feedback

Clarabridge

Closing the loop on your customer feedback certainly doesn’t get any less important as your company grows, but it does become trickier. Triage: Some feedback needs to be addressed instantly and individually—like safety issues, legal threats, and potential churn.

How NOT to ask for customer feedback: a shocking example from Sky TV

ijgolding

Two days ago, my wife was asked to participate in a Sky customer feedback survey. You apparently don’t respond to survey feedback anymore as the team who dealt with this work no longer exists.

Feedback is a gift, right?

Customer Enthusiast

Instead of embracing the feedback and the common goal that the scoreboard and clock be accurate, she was defensive and appeared to resent that I had pointed out her mistakes. Have you ever been surprised by someone’s reaction to corrective feedback that you offered?

5 Important Questions You Should Ask in Your Customer Feedback Survey

LiveChat

However, I understand that inexperienced entrepreneurs might think that gathering customer feedback is difficult and takes a lot of time. The importance of customer feedback. The sooner you start gathering feedback, the better!

3 Ways Customer Feedback Helps CSMs Do Their Job

Amity

I recently published a book on the role that customer feedback should play when it comes to managing a SaaS product. Even a simple thank you note when a customer submits feedback will make all the difference.

Customer feedback: a gift that keeps on giving

Customer Enthusiast

Yesterday, during a phone interview, I was asked, “Why do you think company representatives choose to ignore feedback from customers – whether through Twitter, Facebook, or some other channel?”. By choosing to ignore customer feedback, company leadership is violating the simple lesson most of us learned as children from Aesop’s fable, “The Goose with the Golden Eggs.”. But there’s another reason that customer feedback is ignored: lack of trust.

How to Create Successful Customer Feedback Surveys

inContact

Anyone can design a customer feedback survey. If you believe any of what you just read and you have any type of customer feedback survey in place now, you are likely hurting your company’s reputation. As a valued customer, we would appreciate your feedback on your experience…”.

Respond to Feedback Faster With the Qualtrics App for Slack

Qualtrics

This integration allows organizations to be aware of feedback and information, and take action on an accelerated timeline. The core benefits of this integration include the following: Disseminating important feedback and information faster.

Restaurant chains discover the special sauce of Net Promoter feedback

Bain

Sometimes they use register receipts to solicit more specific feedback through online surveys. Others put satisfaction feedback cards in with the check. Tomatina, the California Italian chain, gets feedback from about 75 guests every week.

CASE ARTICLE: Feedback as a social-emotional aid in the classroom

Happy or Not

The post CASE ARTICLE: Feedback as a social-emotional aid in the classroom appeared first on HappyOrNot. News Bournedale Elementary School case article case study customer success story school school feedback

Customer Feedback Is Worthless Without This One Critical Element

Genroe

Do you ever wonder what separates the organisations that really excel at customer feedback from the ones that fail dismally? Best Practices Customer Feedback ProcessWhat actually separates Zappos, Amazon, Southwest Airlines and Apple, organisations with outstanding customer loyalty, from the companies you’ve never heard of, because they are entirely forgettable? Do they have doctorate level statisticians analysing their data? […].

The Iceberg Effect in B2B Customer Feedback/NPS: Are you engaging those that matter?

Waypoint Group

The post The Iceberg Effect in B2B Customer Feedback/NPS: Are you engaging those that matter? Cool quote from Blynn Buckley at Cloudera, a dear client and incredible program manager: “I always think of non-responders like the part of an iceberg you can’t see — there can be dangerous unknowns lurking that put renewals and account health at risk.” The analogy needs little explanation: our research continues to find that silent accounts (those accounts that are […].

NPS 29

The customer feedback experience – an experience not to be taken for granted!

ijgolding

CX Measurement CX Strategy customer experience customer feedback customer surveys Net Promoter Score NPS VOC VOE voice of the customer voice of the employee voice of the process VOP Last week I made a telephone call to my bank. A routine query, I chose to pick up the phone and call with my question, rather than use any other channel open to me. Having gone through the usual number selection process (or IVR as it is known technically), I was connected to a human. […].

Can We Have Innovation Without Leveraging Customer Feedback?

360Connext

Is innovation so forward-looking you can’t rely on customer feedback? Or should customer feedback be what drives everything, including innovation? Is leveraging customer feedback an essential part of the innovation process?

4 Ways Feedback Is Central to Customer Satisfaction

Win the Customer

Smart companies engage in a variety of feedback methods to get at the heart of how their business is performing. As feedback comes in, these businesses begin to gain a clearer sense of what they are doing right and what they are doing wrong.