Engaging owners through feedback tools

Customercount

View or download the presentation by Lisa Kobek from CustomerCount® on why resorts should be focusing on owner engagement with feedback tools at this difficult time for the hospitality sector. The post Engaging owners through feedback tools appeared first on CustomerCount.

Tools 216

Incorporating Customer Feedback in your Business Planning

IntouchInsight

Customer feedback is a critical tool for every business. It allows you to decide if you're going to follow the trends set by your competitors, or respond to what your specific customers are expecting as the world around them changes

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Capture Feedback With Web Surveys

GetFeedback

Web surveys are great for customer feedback, but how do you figure out what feedback to capture? Articles

How to prove the ROI of digital customer feedback

GetFeedback

Three ways to prove the return on investment of your ecommerce feedback program. Articles

ROI 230

How to Build a Product Community From Scratch

Speaker: Peter Staal and Kirsten Wagenaar, experienced community strategist and owners of agency Bind from The Netherlands

Join us on February 9th at 12:00 PM ET (18:00 CET) for an in-depth webinar on how to build a product community from scratch. Featuring Peter Staal and Kirsten Wagenaar, experienced community strategist and owners of agency Bind from The Netherlands.

How to Use Real-Time Feedback for Bug Tracking

GetFeedback

Four steps to integrate user feedback into your bug tracking program. Guides

Measure Experiences Without Surveys and Feedback Tools

CXS

It’s no surprise that survey and feedback tools are a popular choice when collecting information from consumers.

Tools 130

Feedbackly – Medallia But Better!

Feedbackly

Insight customer customer experience customer feedback Customer journey customer success customerisking cx feedbackly feedbacklycxm strategyJust some time ago I created a post “Qualtrics but better!” and some of the readers commented back, but what about Medallia? Well, that. Source.

Forget Customer Feedback!

Customer Bliss

Congratulations – you are not alone – and you have participated in one of the most meaningless efforts in modern business — useless feedback solicitation. Evaluative customer feedback of this sort is sold to organizations as a critical tool in understanding customers’ needs and expectations. “How can we know how good our service is,” asks the well meaning but ill-informed, “Unless we ask customers?” The 5 Myths of Evaluative Customer Feedback. Guest Post by Chip R.

Top 10 Tips for Gathering Event Attendee Feedback

GetFeedback

When the event is over, it’s the perfect time to gather feedback and plan for the future. Below we’ll share some quick tips on maximizing attendee feedback with event surveys. Making the Most of Attendee Feedback. Event and conference surveys are a great way to capture attendee feedback without spreading yourself too thin. Notice how the company uses a variety of question types to get quantitative and qualitative attendee feedback?

Tips 234

Managing Product Feedback at Scale

This practical 26-page eBook provides product managers with the strategies needed to deal with the common pitfalls that come with opening up the inevitable floodgate of data that comes with asking your customers and internal stakeholders for their input.

How to Take Action on Customer Effort Score Feedback

GetFeedback

The four major activities that must be undertaken after CES feedback is received by the company. Articles

How to Identify Action Points from Customer Feedback?

Feedbackly

Customer feedback is one of the best resources for a business to fine-tune its Customer Experience (CX) program as it directly projects what customers.

The Engaging Power Of Employee Feedback

Experience Matters

employees strongly agrees with the statement, “My company asks for my feedback and acts upon what I say.” The post The Engaging Power Of Employee Feedback appeared first on Experience Matters. Does your organization listen to its employees? I mean, really listen and act on what they say. Based on what our research has uncovered, it’s likely that the true answer is “no.”

Customer Feedback is Your Competitive Advantage

AskNicely

Savvy CEOs understand that growth and employee engagement can be created by listening to customer feedback while following one guiding principle: Be customer obsessed. Obsession expressed through actioning customer feedback. It also means an internal culture shift toward paying attention to real-time customer feedback. Customer-obsessed companies train their team on how to react in real time to customer feedback — good, neutral, and poor.

Create & Deliver Impactful Customer Experience Surveys

Take your CX program to the next level. Delighted’s survey guide will give you the tools you need to become an expert in customer experience survey design, writing effective questions, connecting with your audience, and turning feedback data into action.

The Proper Way to Ask for Customer Feedback

Kayako

When collected and implemented properly, customer feedback can help improve your product and the services that support it. In this article we are going to explore the best and most effective ways to approach customers for feedback. Why don’t customers leave feedback? Approaching customers for feedback the right way makes all the difference. Sending a request for feedback with a “Feel free to let me know what you think” doesn’t inspire people to respond.

Powerful Customer Feedback in 5 Simple Steps

Daniel Group

What should you do next for a powerful customer feedback program? ” Things may have progressed further at your company, and management has approved starting a formal customer feedback program. A powerful customer feedback program requires ongoing care and feeding.

Why Ask for Open-Ended Feedback?

Lumoa

Sometimes, asking your customers for open-ended feedback can be better than giving a long survey to answer. When you ask for open-ended feedback, the respondent usually comments on what they experienced to be the most critical things in the interaction they just had with your company. Feed generated with FetchRSS

Feedbackly Product Update: March 30, 2021

Feedbackly

Features News feedbackly release software UI update updateWe are excited to announce that we have again done a bunch of new product updates. All with the aim to improve your experience.

Managing Product Feedback at Scale

As with all things related to customers, there’s an art and science to effectively dealing with each of their ideas. With so many voices competing for attention, you need a means of effectively dealing with all of the data that will come your way. This practical 26-page eBook provides product managers with the strategies needed to deal with the common pitfalls that come with opening up the inevitable floodgate of data that comes with asking your customers and internal stakeholders for their input. In this eBook, we’ll show you: • How to gather, prioritize, and select the best ideas from your customers and stakeholders, • How to make internal feedback more effective and inclusive, • How to make more strategic product roadmap decisions based on data, not opinions, • How to set expectations for new development both internally and externally. Get your free copy now!

The Best Feedback Question

ShepHyken

It may be one of the best feedback questions I’ve ever heard. The post The Best Feedback Question appeared first on Shep Hyken. Customer Service Strategies customer feedback customer surveys simplicity“Please stay on the line to answer a short, one-question survey at the end of this call.”. That’s what I heard just before the agent picked up the phone to help me. Just a one-question survey? Sounds short enough. Sure, I’ll give them an extra minute of my time.

Customer Feedback Management & Data Types 2

Customercount

The second article in our miniseries based on the work of Anita Toth looks at customer feedback management and data types in particular medium and deep data collection techniques. The post Customer Feedback Management & Data Types 2 appeared first on CustomerCount.

G2 Crowd Awards Zonka Feedback High Performer for Spring 2021

Zonka Feedback

We are delighted to announce that Zonka Feedback has once again received the title of ‘High Performer’ in the Spring 2021 Grid Report by G2 Crowd. What's up at Zonka Feedback

Customer Feedback Is Never Just a Score.

Lumoa

There's a company X that collects customer feedback. There are too many companies, which just like the company X, don't collect open-text feedback from their customers. So, what is the right way to collect customer feedback ? You could see the numbers and trends on the surface, but dive deep down and you'll discover what actually drives it and, more importantly, how your company can achieve business goals making improvements on the basis of customer feedback.

Times are Changing: How The Grommet uses Turnkey CX & Analytics Solutions to Stay on Top

Speaker: Chatdesk, Delighted, and The Grommet

More than ever, the insights you gather from customer feedback are vital to running your business. Just ask The Grommet, an online marketplace for makers and small businesses that uses Delighted + Chatdesk to easily capture, analyze, and act on customer feedback. What you'll learn: How to use Delighted to collect customer feedback and monitor the customer experience; How to save time on reporting by using the free Chatdesk dashboard to analyze Delighted surveys alongside email, social, and more; How to drive impact by identifying actions for cross-functional teams, such as Marketing and Fulfillment, and closing the loop with your customer's. Authors: Elise Luc, Ellie Peterson, and Jorge M. Pimentel

A guide to customer feedback and data types

Customercount

In this mini-series we take a look at the different types of customer feedback data available to business, the issues facing those collecting customer data and what data they should be collecting to increase profits and reduce churn.

Customer Feedback Management & Data Types 3

Customercount

In the final part of our Customer Feedback and Data Types mini-series, we consider the different data types business can collect and how CustomerCount can help in both collection and the analysis. The post Customer Feedback Management & Data Types 3 appeared first on CustomerCount.

The Benefits of Anonymous Customer Feedback

Opinionator

The post The Benefits of Anonymous Customer Feedback appeared first on Opiniator. Blog Comment Card

What is voice feedback and how can you generate customer insights from it?

Lumoa

What is voice feedback? In this article, we'll explain what voice feedback is and how to generate customer insights from it. With modern technologies available today, such as speech-to-text and artificial intelligence it’s possible to automatically generate insights from calls.

Optimizing Customer Experience Data to Drive Business Success

Digital CX is an established practice. It’s time to focus on brick-and-mortar! This eBook covers the impact of CX on location-based businesses and best practices on how feedback is collected and data analytics are turned into insights that drive actionable improvements. Discover new ideas to fuel your business’s top and bottom line!

How to Give Feedback to Remote Agents

UJET

Every agent on your team can use feedback to improve, increase efficiency, and learn how to move into specialized customer service roles. But how can you give feedback to agents in the best way possible? Feedback is Great for Everyone.

Harness Service Agent Feedback to Successfully Reopen Your Business

GetFeedback

How to manage negative customer feedback

Customercount

By John Heffernan, EVC Marketing and CustomerCount WRAP Partner What is customer feedback? At its simplest level, customer feedback is authenticated and continuous measurement and reporting of customer experience in order to manage. What is negative feedback? Some may say … Continue reading → The post How to manage negative customer feedback appeared first on CustomerCount.

Customer Feedback Management & Brand Reputation

Customercount

The post Customer Feedback Management & Brand Reputation appeared first on CustomerCount. Customer Feedback Management CustomerCount Reputation Management brand reputation customer feedback management reputation management reputation marketing text analytics

Interactive Customer Survey QA Checklist

This is an interactive checklist to use when finalizing a customer feedback survey. It is intended to help companies reduce response bias by making survey surveys are structured correctly. Learn more: [link]

How To Capitalize On Customer Feedback

Comm100

One often overlooked aspect of customer service is sourcing customer feedback. What many managers don’t understand is that customers are often willing to give feedback to brands they have done business with and some, in fact, are eager to do so! Companies should, in fact, make it a priority to request feedback, and then act on the input received – especially important given that there is a strong correlation between customer feedback and customer loyalty.