Lumoa

FEBRUARY 28, 2023

No matter what industry you’re in, your customers are eager and encouraged to share their feedback: the good, the bad, and the ugly. You’ll be richly rewarded: 78% of customers have a more favorable view of brands that ask for feedback. Strategically reacting to customer feedback can increase customer loyalty and retention.

Feedback 208

Feedback Strategy Net Promoter Score Effort Score 208

C3Centricity

FEBRUARY 13, 2024

Last week I spoke about the importance of actioning customer feedback. This blog delves into the critical role of continuous improvement and customer feedback, offering insights and strategies to help organizations stay ahead and resonate with their market.

Customer Insights 261

Customer Insights Feedback Social Media Customer Satisfaction 261

Experience Investigators by 360Connext

NOVEMBER 16, 2021

A customer experience leader’s role is often tied to collecting, analyzing and acting upon customer feedback. Many leaders are tasked with developing customer feedback programs, including how and when to send surveys, where to insert feedback tools like kiosks or chatbots, and how to report on the feedback once it’s gathered.

Feedback 367

Feedback Customer Journeys Net Promoter Score NPS 367

C3Centricity

JUNE 29, 2023

In today’s fast-paced and customer-centric business environment, gathering real-time customer feedback and engaging in social media conversations are both vital practices. These […]

Feedback 261

Feedback Social Media Customer Centricity Engagement 261

ECXO

MAY 12, 2024

Mastering the Fine Art of Delivering Candid Feedback for better CX and EX We all know by now that Customer Experience has become a key differentiator for businesses of all sizes. However, delivering candid feedback to customers can be challenging. What does candid feedback mean?

Feedback 156

Feedback Customer Experience Examples System 156

C3Centricity

JANUARY 30, 2024

Every business has them, and no one likes to get customer feedback that is challenging to handle. This last example shows how a company quite often has the data it needs to better … Read the rest The post Actioning Customer Feedback: The Secret to Turning Difficult Customers into Loyal Advocates first appeared on c3centricity.

Feedback 261

Feedback Customers Customer Retention Examples 261

Customercount

AUGUST 20, 2020

View or download the presentation by Lisa Kobek from CustomerCount® on why resorts should be focusing on owner engagement with feedback tools at this difficult time for the hospitality sector. The post Engaging owners through feedback tools appeared first on CustomerCount.

Tools 270

Tools Feedback Engagement Hospitality 270

Experience Investigators by 360Connext

AUGUST 31, 2021

What are the Best Customer Feedback Questions to Ask? I talk and write a lot about customer feedback. If you’ve read my article on Listening Assessments or downloaded our free Customer Interview Guide resource , you know I love customer feedback that tells a story and contextualizes our other data.

Feedback 380

Feedback Customers Loyalty Resources 380

C3Centricity

JUNE 17, 2023

That’s why real-time feedback and social listening in today’s customer-centric landscape are […] Things are moving faster than ever these days, aren’t they?

Feedback 261

Feedback Customer Centricity Consumers Customers 261

Experience Investigators by 360Connext

OCTOBER 10, 2023

Ever feel like your customer feedback is being dismissed or ignored? Discover how creating an effective action plan, gaining support from leaders and teams, and utilizing technology can transform negative feedback into actionable tasks. Can negative comments be transformed into something that propels growth and change?

Feedback 143

Feedback Resources Training Communication 143

Opinionator

JULY 31, 2024

Key Takeaways Real-time feedback helps drive an improved fan experience Immediate feedback analysis helps identify trends and reduce facility bottlenecks Automated processes improve operations, fan satisfaction, and profitability Wi-Fi technology facilitates crucial fan feedback and supports stadium operations Personalized experiences deepen fan loyalty (..)

Feedback 96

Feedback Wait Times Analysis Trends 96

ShepHyken

JUNE 1, 2022

As I read the article, I thought that another way to position this concept, as it applies to the customer experience, is something I now refer to as feedback narcissism. . Feedback is a gift. If the feedback is negative, what can be done to prevent or at least mitigate the problem from happening for future customers?

Feedback 129

Feedback Customer Service Training Customer Experience Training 129

SurveySensum

JULY 31, 2024

The magic lies in the AI feedback loop – a complete game changer in the world of feedback analysis. This AI capability enables businesses to analyze your feedback to extract actionable insights, understand customer sentiments, and even gauge their emotions. What is the AI Feedback Loop? What is the AI Feedback Loop?

Analysis 52

Analysis Feedback System Effort Score 52

Retently

MARCH 5, 2024

Acknowledging your customers with a “Thank you for your feedback” is more than good manners; it’s crucial for building lasting relationships. This article will also explore 25 ways to say “Thank you for your feedback”, each designed to improve customer relations and foster a positive business image.

Feedback 155

Feedback Effort Score Social Media Customer Satisfaction 155

Zonka Feedback

MAY 9, 2024

They not only assess patient health but also gather crucial feedback on their healthcare experiences. This feedback, in turn, enables you to personalize care plans, enhance patient outcomes, and forge stronger patient relationships. Ensuring a great patient care is essential for the success of any healthcare business.

Feedback 98

Feedback Survey Healthcare Tools 98

Zonka Feedback

AUGUST 29, 2024

All this could have been avoided with a well-prepared knowledge base, refined through user feedback. This scenario highlights the critical role of help and knowledge base feedback. Social media erupts with complaints, and Apple’s reputation takes a hit.

Knowledge Base 52

Knowledge Base Feedback Social Media Resources 52

Retently

JULY 3, 2024

When the goal is to extract genuine feedback without compromising privacy, the challenge lies in finding the appropriate anonymous feedback tool. Key Takeaways Anonymous feedback tools ensure open, safe, and honest communication, increasing the likelihood of receiving genuine insights from employees and customers alike.

Tools 78

Tools Feedback Analytics Survey 78

Zonka Feedback

OCTOBER 27, 2022

Introducing the all-new Zonka Feedback: Build amazing products with the Product Feedback Platform, transform Customer Service with help desk and agent surveys, and excel in CX Management with Automation & Workflows. And we're committed to providing you a platform that helps you do exactly that, in the smartest ways.

Feedback 97

Feedback Customer Service Measurement Survey 97

Zonka Feedback

AUGUST 28, 2024

The backlash was swift, but Netflix had an ace up their sleeve—digital feedback. This is exactly what happened with Netflix when they released a controversial update to their user interface.

Feedback 52

Feedback Social Media Strategy Data 52

Zonka Feedback

APRIL 19, 2024

Two years ago, we rolled out Zonka Feedback 2.0 , revolutionizing how businesses manage customer feedback. Fast forward to today, and we're thrilled to lift the curtain on the next big thing: Zonka Feedback 3.0 — your go-to Customer Experience Platform in the AI era.

Feedback 59

Feedback Management Customer Experience Customers 59

Feedbackly

AUGUST 3, 2023

While many brands know the importance of collecting feedback, not everyone carries out a systemic approach to using them for improvement. But, a good feedback management process can make a positive difference in a brand. The customer feedback loop is a strategy for improving customer experience using user reviews.

Feedback 98

Feedback Survey Analytics Customers 98

Second to None

SEPTEMBER 3, 2024

One key element driving transformation is customer feedback and understanding the needs and preferences of customers. Others are using customer feedback platforms and services to gather insights on product preferences, sizes, and styles, allowing them to curate a more personalized shopping experience for each customer.

Retail 62

Retail Feedback Touchpoint Omni-Channel 62

Feedbackly

JUNE 15, 2023

Negative feedback can be a bitter pill to swallow for businesses. Negative feedback isn’t necessarily a bad thing. But, the manner in which you handle negative feedback can make or break your business. A prompt response signals that your brand is attentive to customer grievances and takes negative feedback seriously.

Feedback 98

Feedback How To Customer Journeys Customers 98

Zonka Feedback

JULY 29, 2024

In today’s healthcare environment, patient feedback is more than just a metric; it’s a critical component that influences the overall quality of care, patient satisfaction, and trust. Did you know that 82% of patients say that the quality of customer service is the most important factor they consider when choosing a healthcare provider?

Healthcare 59

Healthcare Feedback Survey Metrics 59

delighted

AUGUST 4, 2023

However, as your program continues, regularly reviewing and digesting negative feedback can start to feel draining and defeating. How can you navigate that feeling to uphold your organization’s feedback-forward culture, while protecting your mental health? When will we get our 100th response? Let’s dive in.

Feedback 79

Feedback Tips Management NPS 79

Zonka Feedback

DECEMBER 28, 2022

Customer feedback is an amazing way to stay on top of your restaurant's pulse. Because of this, their feedback on their interactions with the brand is important information that can help the business develop and better serve its customers.

Feedback 98

Feedback Interaction Brands Customer Service 98

Zonka Feedback

DECEMBER 13, 2023

This is why it is essential to gather customer feedback for every business. But getting feedback will not do any good unless you don’t take action on it. Understanding and responding to customers’ needs is not just a good practice but a strategic necessity to satisfy your customers and make your business successful.

Feedback 52

Feedback System Customers Management 52

InteractionMetrics

AUGUST 29, 2024

Your customer feedback dashboard is a powerful tool when used strategically. Here’s our quick guide to getting the most out of your customer feedback dashboard. When Setting Up a Customer Feedback Dashboard Of course, not all customer feedback dashboards are created equal.

Feedback 52

Feedback Net Promoter Score Effort Score Comparison 52

SurveySensum

AUGUST 23, 2024

With just a simple scan, your customers can give feedback on the go, enabling you to boost your response rate , collect real-time data, and make data-driven decisions. Ease-of-use : Users can simply just scan the code on the go and can instantly give feedback without opening their email or typing in a web address.

Feedback 52

Feedback Survey Hospitality Retail 52

Zonka Feedback

SEPTEMBER 30, 2022

The most efficient way to measure customer satisfaction and understand your customers better is through a feedback survey. However, when creating feedback surveys, several factors play a crucial role in writing the survey questionnaire. What touchpoints are you looking to collect customer feedback at?

Feedback 97

Feedback Survey Examples Touchpoint 97