Feedback Narcissism

Shep Hyken

As I read the article, I thought that another way to position this concept, as it applies to the customer experience, is something I now refer to as feedback narcissism. . Feedback is a gift. The answers to these questions are why you want feedback.

Engaging owners through feedback tools


View or download the presentation by Lisa Kobek from CustomerCount® on why resorts should be focusing on owner engagement with feedback tools at this difficult time for the hospitality sector. The post Engaging owners through feedback tools appeared first on CustomerCount.

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Are you Still Not Taking SaaS Product Feedback?

Zonka Feedback

Feedback Management

Most Popular Customer Feedback Questions


Customer feedback helps businesses view their brand from a customer’s perspective. Insight analyze collect feedback customer experience customer feedback Customer journey emotional experience emotional value index EVI feedback

Managing Product Feedback at Scale

As with all things related to customers, there’s an art and science to effectively dealing with each of their ideas. With so many voices competing for attention, you need a means of effectively dealing with all of the data that will come your way. This practical 26-page eBook provides product managers with the strategies needed to deal with the common pitfalls that come with opening up the inevitable floodgate of data that comes with asking your customers and internal stakeholders for their input. In this eBook, we’ll show you: • How to gather, prioritize, and select the best ideas from your customers and stakeholders, • How to make internal feedback more effective and inclusive, • How to make more strategic product roadmap decisions based on data, not opinions, • How to set expectations for new development both internally and externally. Get your free copy now!

3 Ways to Capture Non-Purchaser Feedback to Improve Experiences

InMoment XI

When it comes to collecting feedback, of course we want to hear what our actual customers have to say about their experience. In fact, non-purchaser feedback can offer you additional perspective that you wouldn’t get otherwise.

Digital Intercept: How to Collect Customer Feedback Without Ruining the Experience

InMoment XI

The ultimate goal of digital intercepts should be to get valuable feedback about your website and user experience so you can innovate and improve; however, some common practices can actually be perceived as intrusive , ill-timed , or irrelevant. We’ve all been there.

Don't Pay for a Customer Feedback Tool Unless it has These Features

Zonka Feedback

Measuring customer feedback has become a necessity for every business in order to align with customers' needs and ensure satisfaction. Customer FeedbackIt also showcases the intent of the organization to prioritize customers and their needs to be able to deliver remarkable experiences.

How to Use a Free Website Feedback Widget – Zonka Feedback

Zonka Feedback

Have you ever visited a website, and while you’re scrolling through it, a survey pops up, prompting you to share feedback on, let’s say, your browsing experience? These pop-ups are website surveys that are added to business websites to collect visitor and customer feedback.

Feedback Bribery

Shep Hyken

To what extent will a company go to try to get customer feedback ? So, what constitutes a bribe to get feedback? Had the experience been less than excellent, would I have shared truthful feedback and risked this guy not being able to take care of his family? You want feedback.

Managing Product Feedback at Scale

This practical 26-page eBook provides product managers with the strategies needed to deal with the common pitfalls that come with opening up the inevitable floodgate of data that comes with asking your customers and internal stakeholders for their input.

What is customer feedback?


All you need to know about asking for, tracking, and using customer feedback. Guides

Top 8 Free Customer Feedback Software

Zonka Feedback

It goes without saying that customer feedback should be the basis of all decisions when you’re running a customer-centric business. Customer Feedback

Understanding Types of Salesforce Survey Mapping in Zonka Feedback

Zonka Feedback

The best utilization of your customer data in an effective CRM like Salesforce is to collate it with customer feedback data received through feedback survey responses. Feedback Management

Four Things to Consider When Leveraging a Customer Feedback Management Platform

InMoment XI

And when I look back on all that, I couldn’t be more grateful for customer feedback management platforms (also known as CFM platforms). However, there are two areas the technology hasn’t mastered (yet): How to service itself How to tell a story with feedback.

Why Product Led Growth is a Customer Success Responsibility

Product Led Growth is fast become a leading business driver in the SaaS world. Find out why your organization should be implementing a product-led growth strategy today, and why customer success should lead it. Download this eBook to learn more!

Why and How to Collect Student Feedback?

Zonka Feedback

According to research by Grattan Institute , a well-developed strategy to collect student feedback can improve teachers’ effectiveness by 20-30%. Let’s understand in detail why and how to collect student feedback. Student Feedback

How to Get the Most Out of Zonka Feedback Survey Reports

Zonka Feedback

Surveys are a great way to collect Customer Feedback and know what your customers feel about their experience with your products, services, and organization. Feedback Management

Taking Feedback with QR Code

Zonka Feedback

Feedback through QR codes has become one of the most favorable ways to understand and improve people's experiences with brands. So, if you're considering putting a QR code feedback program in place, you're on the right track

Common mistakes when seeking Email Feedback

Zonka Feedback

Feedback ManagementHow many emails do you leave in your inbox unopened? Or in other words, do you open, read and respond to all emails in your inbox? And even after you open an email, do you respond to all of them? Well, most people don’t!

A Master's Guide to B2B: How Listening to Your Customers Can Grow Your Business

Speaker: Adam Dorfman, Head of Product Growth at Reputation & Michele Bettinazzi, Customer Experience Manager at PeakMade Real Estate

Improved marketing conversion, happy customers, and faster growth - that’s only three things that can be accomplished by just listening to your customers. Customer feedback is an extremely invaluable tool to keeping retention high, attracting new business, and improving the general operations of your business. The question is - how do you capture all this? Join Adam Dorfman, Head of Product Growth at Reputation & Michele Bettinazzi, Customer Experience Manager at PeakMade Real Estate, for this essential discussion on the ins and outs of brokering the optimal customer interaction.

Collecting Customer Service Feedback

Zonka Feedback

Customer FeedbackHow long did the customer wait for a replacement product? How quickly the customer was able to contact the right support agent? How effectively did the support agent explain a process to the customer?

Taking Feedback with Likert Scale

Zonka Feedback

Customer Feedback is crucial for the success of any business. Collecting feedback ensures that you know what customers think and feel about the experience they had with you and your products and services and what they exactly expect from your business. Feedback Management

3 Steps to Create Free Surveys Online with Zonka Feedback

Zonka Feedback

Feedback ManagementShopping experiences have changed over the years and so have business trends. But one thing that remains constant is the fact that the customer is the king.

4 Ways Customer Feedback Can Make or Break Your Company


As consumer behavior trends drastically shift and meaningful connections between customers and brands becomes increasingly vital for success, more and more brands are turning to customer feedback management.

Create & Deliver Impactful Customer Experience Surveys

Take your CX program to the next level. Delighted’s survey guide will give you the tools you need to become an expert in customer experience survey design, writing effective questions, connecting with your audience, and turning feedback data into action.

Free Feedback Widget for Website: Solutions, Tools, and Examples

Zonka Feedback

Customer feedback, irrespective of the CX platform, has always been critical. Similarly, website feedback is important to know: Feedback ManagementIn fact, for every customer complaint ignored, 26 customers are lost.

Top 7 Free Customer Feedback Tools for Small Businesses

Zonka Feedback

Feedback is critical in businesses of every size. Customer FeedbackHowever, in small businesses, every decision has the capability of making or breaking the company.

Using SMS Surveys for Delivery Feedback

Zonka Feedback

Feedback ManagementWhile there are several ways to send surveys to your customers, SMS is one of the best among them. It is quick, easy, cost-effective, and can reach a wide range of customers.

The ACAF Customer Feedback Loop

Zonka Feedback

Customer Feedback is crucial information for every business. Businesses now have become aware enough to realize the importance of this information, and most businesses have started collecting feedback from their customers.

2021 CX Trends Report

In this e-book, you’ll discover the origins of CX, the evolution into an actionable tool for customer feedback, and where the future of CX is moving towards.

Collecting Feedback with Logic Surveys

Zonka Feedback

Surveys are a great way of collecting Customer Feedback, and the core of any survey is the questions you ask in the survey. Feedback ManagementBut including good questions is not enough.

How to take Multilocational Feedback with Zonka Feedback?

Zonka Feedback

Customer Feedback is one of the essential tasks for every business to perform. Not only important, but it is also somewhat an arduous task to collect and manage feedback. Feedback Management

How Indigo Gets Rapid Customer Feedback to Test Product Concepts


Indigo is Canada’s leading book and lifestyle retailer, offering a curated assortment of books, gifts, baby, kids, wellness, and lifestyle products that support their customers every day and at key life stages by simplifying their journey to live life on purpose.

8 Ways to Use Zonka Feedback with Webex

Zonka Feedback

Feedback ManagementRemote working is on the rise. Especially since a couple of years, in the pandemic period, it has become a part of the lives of many, and most people are satisfied with it.

Create a Team of CX Heroes on Your Frontline: Transform Your Company’s Culture!

Employees often fail to understand that Customer Experience is more than a number. Learn a comprehensive 7-point strategy to incorporate CX, especially VOC feedback, into your company’s DNA to drive real impact!

Open-Ended Questions: Get Feedback With More Context

Zonka Feedback

How often have you created a feedback survey with an “other” option in your multiple-choice questionnaire? Feedback ManagementThis option is for when your respondents may have an answer other than what’s already in the questionnaire.