Why You Should Eliminate “No Mercy” Policies!
Customer Bliss
AUGUST 27, 2019
So, how about evolving your front line from acting as “policy cops” to being people who can do what they would do for their mom? ” How about evolving your front line from acting as 'policy cops' to being people who can do what they would do for their mom? Let policy and golden rule collide to accommodate your customers. #CX
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