C3Centricity

MAY 1, 2021

Denyse Drummond-Dunn · How to sell more to less: the essentials of segmentation. Subscribe on Apple Podcasts to get new episodes as they become available.”. . Businesses often make the mistake of trying to sell to everyone. Well, if you try to please everyone you end up delighting no-one. Read on to find out why. Your brand needs to appeal to a group of customers who are looking for the solution you are offering.

How To 188

How To Groups Analysis Customer Centricity 188

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NOVEMBER 1, 2020

How to provide the best customer service and support during this unprecedented holiday season. Guides

Customer Service 312

Customer Service How To Customers 312

C3Centricity

JULY 20, 2020

Although I love quotes, especially about how to succeed, I love success even more. One of my favourite quotes on the topic of success comes from Winston Churchill during his address to the Harrow School (UK) during WWII in 1941. How you React to Failure Could Make You a Success.

Innovation 194

Innovation How To Leadership Marketing 194

Steve DiGioia

OCTOBER 8, 2020

Their goal is to make their customers feel important and serve them well. But most servers are friendly and really try to make your dining experience enjoyable. How Do You Make Your Customers Feel Important? What is the Key to Great Service? Click To Tweet.

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How To Tips Customer Experience Connections 134

Speaker: Rick Nucci, Co-Founder & CEO of Guru

With the advent of chatbots, artificial intelligence, interactive voice response, and machine learning, novel technologies continue to disrupt the contact center industry. How to leverage AI to drive cloud-based solutions in contact centers.

Contact Center

Steve DiGioia

MARCH 8, 2021

Today’s post tells you how to stop giving customer service like a useless scarecrow. These are the deadwood employees hired in a desperate attempt to quickly fill open positions and with little regard to their qualifications. He knew what to do and when to do it.

How To 158

How To Customer Service Customer Experience Policies 158

GetFeedback

DECEMBER 26, 2018

Do you really know how your customers feel about your products and services? How about the quality of your customer service? The only way to really find out is to ask, which is why so many companies measure customer satisfaction regularly. The most common way is by sending customer satisfaction (CSAT) surveys, which ask customers to rate their experiences and share open-ended feedback. When to use CSAT.

Customer Satisfaction 240

Customer Satisfaction Measurement How To Survey 240

Steve DiGioia

DECEMBER 16, 2019

Time to share a meal with great company, whether family, friends, or coworkers. For them, it’s a time for stress, a time to deal with frantic shoppers looking for the perfect gift, and a time to work long hours with little time for themselves. Click To Tweet.

Retail 203

Retail How To Customer Experience Industry 203

Steve DiGioia

SEPTEMBER 10, 2018

Next comes finding the perfect location to set up shop and after almost a year you’re finished. Sure, you had to get over a few hurdles and you corrected some mistakes but now business is steady. But for how long? Your focus is only on the things that are important to you. But what about the unspoken messages you’re sending to your customers? can a crooked sign ruin your business? This original article was written by Steve DiGioia.

How To 177

How To Social Media Sales Examples 177

Steve DiGioia

AUGUST 17, 2020

Always address the point of the argument, NOT, the emotions attached to it. Example: John is upset that his suggestions for improvements to an upcoming project weren’t adopted, so he vents his frustrations about being overlooked or undervalued. Do this before speaking to John again.

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How To Meeting Innovation Examples 241

Speaker: Randy Clapp, Chief Revenue Officer, Advantage Communications Inc.

You’re feeling the pressure of keeping your employees engaged and improving your customer experience, but you’re not sure if you’re ready or even know how to make a smooth transition to a contact center. Randy Clapp, Chief Revenue Officer of Advantage Communications, will lead you through an outsourcing Self-Assessment you can apply to your business in this insightful webinar developed to provide you with the building blocks to take your customer service experience to the next level.

How To

ShepHyken

SEPTEMBER 26, 2018

Less than one week before the release of my new book, The Convenience Revolution: How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty , so I thought it appropriate to share some thoughts on how being easy – or convenient – can give you a competitive advantage over your competition. Your customers want your product to meet their expectations. Everyone is striving to create a good experience, at every level.

How To 492

How To Automotive Competitive Advantage Customer Service Strategies 492

GetFeedback

DECEMBER 27, 2018

Even though creating an online survey nowadays is much easier than in the past, that’s not to say all aspects of surveys are easy. Sometimes getting responses can be a difficult task, and without an effective plan for distribution, you may struggle to collect the valuable feedback your organization needs. The distribution plan for your online surveys should put your existing outlets and channels to use while focusing on the goals you’re trying to accomplish.

Survey 183

Survey How To Social Media Tips 183

C3Centricity

JUNE 2, 2021

factors to consider when pricing your product, service or solution. During that time, I have noticed that some of these clients experienced customer erosion or profit sub-optimization due to poor pricing practices. Pricing needs to cover your costs. Pricing is related to value.

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How To B2B B2C Comparison 181

GetFeedback

AUGUST 23, 2020

NPS calculation formula and interpretation of data. Articles

Net Promoter Score 626

Net Promoter Score NPS How To Data 626

Advertiser: Vanilla Forums

This eBook will focus on exploring the process of digital support transformations, including the types of support solutions available that meet customer demands and how to create the best combination for your customer base.

How To

Steve DiGioia

SEPTEMBER 12, 2016

Now children, we are going to have free time. Each of you will be able to do whatever you want until class is over” said the teacher. Adaptability is rampant to suit the client’s wishes/needs. And the bosses want to be a “friend” to their subordinates. Any great business must run like a movie set where each employee is an actor with a specific role to play. The director, or senior management, sets the tone for all to follow. But to what extent?

How To 163

How To Management Guidelines Study 163

GetFeedback

JUNE 13, 2021

Learn how to provide customers with a great ecommerce experience and discover ways to optimize your website. Guides

Ecommerce 195

Ecommerce How To Customer Experience Customers 195

GetFeedback

NOVEMBER 5, 2018

If the teams in your organization appear productive, but you’re still having a hard time pushing the needle, the problem might be with how you’re measuring business productivity. The solution: leaders need to shift their focus towards the full picture. You’ll need the commitment of every employee in the organization to use the tool efficiently, otherwise, you’ll find yourself dealing with bad CRM data (Now that will really hinder productivity!). Customer Experience How To

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How To Customer Journeys Touchpoint Data 197

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MAY 6, 2021

Learn what the CCXP is, why it matters, and how to get it. Guides

How To 195

How To 195

Speaker: Jared Johnson, Director of Product Strategy, Kin + Carta

Customer journey maps have long been thought of in linear terms: the customer begins clicking on an ad, is taken to the website, browses, and purchases. The trouble is, we're creating linear maps for customers who think in a messy loop. It's time to make a CX that thinks like the customer--It's time to make a customer continuum. This, along with the emerging societal norms and behaviors caused by the pandemic, means that we're long overdue for a CX overhaul. Join Jared Johnson, Sr. Principal Strategist of Kin+Carta, and learn how to modernize your customer experience.

Customer Journeys

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FEBRUARY 28, 2021

How to collect customer satisfaction metrics and take strategic action based on your findings. Guides

Measurement 195

Measurement Customer Satisfaction Metrics How To 195

GetFeedback

OCTOBER 5, 2020

The common reasons online shoppers abandon their carts and how to overcome them. Guides

How To 230

How To 230

GetFeedback

JULY 15, 2020

A Frost & Sullivan executive summary on how to bridge the CX gap that is prevalent across so many organizations today. Articles

How To 367

How To 367

Steve DiGioia

JULY 5, 2021

Along with all the responsibilities of your job and the myriad of tasks you must do each day, I want to add a few more things to that list by asking you to use these 10 phrases that will make someone’s day better. It’s not that difficult to do. Here’s how to do it.

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How To Financial Tips Interaction 147

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Why do consumer-centric organizations succeed? How can my company build a consumer connects program? Establishing a Connects Program is a great way to support your consumer insight initiatives. Learn how to do it with the right tools in Discuss.io's eBook.

Consumers

GetFeedback

JUNE 15, 2021

This guide will walk you through asking for, and then acting on, ecommerce customer feedback for your business. Guides

Ecommerce 195

Ecommerce Feedback How To Customers 195

GetFeedback

MAY 19, 2021

Why employee NPS surveys are valuable for your business and how they can help provide an accurate measurement of employee satisfaction. Guides

NPS 212

NPS How To Measurement Survey 212

Lumoa

AUGUST 24, 2020

What is customer engagement, how do you measure it, and most importantly how do you improve it? Learn everything you have to know about customer engagement. Feed generated with FetchRSS

Customer Engagement 227

Customer Engagement Engagement Customers Measurement 227

Steve DiGioia

MARCH 22, 2021

Those of us in the customer service industry focus much on procedures, ease of use, product availability, and the steps of service, to name a few, all in the hopes of providing our customers the best overall experience. What Does an Allergy Have To Do With Customer Service?

Customer Service 210

Customer Service How To Customer Experience Hospitality 210

In 2020, it’s critical for CX to demonstrate how their work impacts business outcomes. This white paper will show you how to select the right method to calculate the ROI of your CX program, and who to turn to for the data to make a compelling case.

ROI

Lumoa

JANUARY 30, 2020

We share best practices on how to prioritize customer experience initiatives. Due to limitations in resources, organizations have to prioritize which initiatives to spend their money on.

How To 305

How To Customer Experience Resources Customers 305

GetFeedback

MARCH 1, 2020

What is hyper-personalization and how to achieve it in your CX program. Articles

How To 256

How To Customer Experience Customers 256

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NOVEMBER 8, 2020

Five key elements to delivering the best mobile UX and how to use customer feedback to optimize the experience. Guides

User Experience 290

User Experience Customer Experience How To Feedback 290

Influitive

MAY 16, 2018

In the 1994 film Angels in the Outfield, a disembodied voice talked Kevin Costner into building a baseball field with some of the worst marketing advice of all time: “If you build it, they will come.” Success in advocate marketing takes way more than just launching a program. No team of ghostly heroes will materialize.

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How To ROI Marketing B2B 62

Advertiser: ZoomInfo

Fact: Good data lives at the core of every successful B2B demand generation strategy. Without quality data, it’s nearly impossible to identify and segment your target audience and create messaging that speaks to their values and interests. Whether you’re stepping into a new position or you’re new to demand generation, learning the tricks of the trade can be, well, tricky. In this eBook, you’ll discover how to improve your demand generation program—and your bottom line.

Data

GetFeedback

JUNE 27, 2021

How to use a customer experience maturity model to assess the current state of CX in your business, diagnose areas that need improvement, and guide your experience strategy.

How To 195

How To Strategy Customer Experience Customers 195