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InMoment XI
OCTOBER 8, 2024
How to Improve Customer Experience in Retail The ecommerce customer experience for retail brands has become increasingly important as consumers spend more time online shopping each year. How to Improve Customer Experience in Financial Services The financial services customer experience has changed a lot in recent years.
InMoment XI
OCTOBER 9, 2024
How likely are they to recommend your brand to their friends? Knowing how to collect customer feedback is crucial to delivering consistent value as a business and staying ahead of your competition. How to Collect Feedback from Clients? Are they satisfied with your overall product? Why is Collecting Customer Feedback Important?
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InMoment XI
AUGUST 6, 2024
How to Create a Customer Experience Dashboard Upon looking at a customer experience dashboard, the thought of creating one may seem complicated. Train Employees All relevant employees must be thoroughly trained on how to use the dashboard. This is important to create a comprehensive view of the customer experience.
InMoment XI
AUGUST 1, 2024
How to Measure Customer Sentiment Measuring customer sentiment involves many well-defined steps to accurately gauge how customers feel about your brand. How to Improve Customer Sentiment Improving customer sentiment is an important part of building a loyal customer base and driving continual growth for your business.
Speaker: Shaunna Bruton, Danielle Wyllie, and Kailey Holmes
Gain insights into the following: 🎯 Understand the essential role of customer data in creating personalized retail experiences 🔍 Master the step-by-step process for collecting and analyzing data for personalization success 🚀 How to apply new found insights to enhance both online and offline shopping experiences 🛒 Learn (..)
InMoment XI
OCTOBER 4, 2023
Using Data to Capture Insights Another theme I hear from clients and prospects is that they have more data than they know what to do with or how to get insights from it (pillar #2 from integrated CX). If you’re looking for a starting point, check out this resource on how to speak the C-Suite’s language when it comes to experience programs !
InMoment XI
JULY 23, 2024
How to Start Building Your Ecommerce Customer Experience To start building a strong ecommerce customer experience, it all starts with understanding your customers. How to Measure Your Ecommerce Customer Experience Measuring ecommerce customer experience is crucial for continuous improvement.
Speaker: Jason Cottrell and Brian Walker
As customers and stakeholders expect agility and innovation, how can you meet these expectations efficiently without stumbling into complexity? The era of all-in-one platforms is over. Now, retail success depends on integrating a blend of diverse technologies to thrive.
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You’ll learn: The roadmap for how superior customer learning programs grow. How to build a plan and get executive buy-in for your customer training initiatives. Learn how to take your program to the next level with this Maturity Model. The common stages – and barriers – of program development.
Speaker: Richard Millington, the Founder of FeverBee
Every community has one, but many are either unaware of what it might be, or how to deliver on it. How to evaluate and compare your community's unique value with your competitors. How to identify and deliver on your community's unique positioning. How to prioritize to maximize your community’s potential.
Speaker: Jamie Bernard
We'll explore the concepts of products and services as revenue generators or revenue suckers, and delve into how to share cost and benefit dollars within a portfolio or business unit. You'll learn how to set clear, measurable targets, link them to your product strategy, and effectively communicate progress with stakeholders.
Speaker: Carrie Melissa Jones Founder, Gather Community Consulting
On August 12th at 12 pm EDT, Carrie Melissa Jones will be sharing the importance of undertaking research whether you are preparing to launch your community or are planning a strategic pivot, and how it can impact cross-organizational value. Plan community-specific research.
Speaker: Evelyn Chou
You’ll discover how successful companies align BI capabilities with their growth strategies and learn what to look for when it comes to user adoption and implementation.
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How do you go about creating an awesome customer experience strategy that works for your own customers? Take a second to reflect on the brands you love.
Speaker: Igli Laci, Strategic Finance Leader
Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage and financial stability!
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