ReviewTrackers

MARCH 17, 2017

Amidst all the activity, the team also found the time to learn all the emerging new trends in technology at SXSW. . ReviewTrackers is all in on this particular technology trend.

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Trends Technology Healthcare Social Media 87

MaritzCX

MAY 22, 2017

MaritzCX was recently mentioned in an article by Bob Thompson on CustomerThink.

Multi-Channel 72

Multi-Channel Trends Industry Customers 72

Comm100

DECEMBER 22, 2016

In this article, we’re going to give you a sneak peak at some of the customer experience trends that you can expect to see in the new year, and some tips on how you can put them into practice. There’s good reason to believe that this will be one of the bigger customer service trends of 2017.

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Trends Multi-Channel Customer Experience Touchpoint 76

Astea

APRIL 8, 2015

Many emerging field service trends from years past are solidifying themselves as industry-norms that service companie s should optimize on to achieve success in 2015 and beyond. Among the most impactful trends are: Heightened Customer Expectations. To stand poised for a successful 2015 and beyond, consider the importance of these field service trends and the impacts they will have on your service company, and industry. The field se rvice industry has changed.

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Trends Customer Retention Industry Customers 80

Storyminers

JANUARY 12, 2017

Kampyle, now part of Medallia, published this interview as a kick-off to their Emerging Trends in Customer Experience series in 2016. What CX trends do you see emerging this year? The post Emerging Trends In Customer Experience: The Continuing Story appeared first on Storyminers.

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Trends Wireless Measurement Entertainment 64

CustomerGauge

JUNE 1, 2017

Over the last half-decade the customer experience and Net Promoter Score® industry trends has changed as we know it. The post CX & NPS® Trends for 2020 – Influencers Edition appeared first on CustomerGauge. Customer Experience NPS Trends cxCustomers have become increasingly empowered with technology and now demand a highly personalized and frictionless customer experience that meets their needs and expectations.

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Net Promoter Score NPS Trends Customer Experience 26

Kayako

JANUARY 5, 2017

Recent trends in customer service show that companies can delight their customers while generating revenues. In the customer service trends handbook published by Microsoft , “90% of consumers say they expect consistency and continuity from a brand across channels.”.

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Trends Loyalty Multi-Channel Social Media 139

Beyond Philosophy

APRIL 19, 2017

A new Kibo study called the “ Consumer Trends Report, 2017 Edition ” reveals that 76% of respondents research prices on a product they want to buy, up 10% from the year previous. The post Revealed: New Trends on Pricing appeared first on.

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Trends Study Hotels Industry 31

Vision Critical

MAY 19, 2017

” Here are the five of the biggest trends that are already making traditional retail look archaic. While it’s important to be aware of trends, retailers need to make sure that their investments help enhance the customer experience.

Consumers 35

Consumers Trends Retail Brands 35

Experience Matters

JANUARY 26, 2017

We recently published our annual listing of CX trends. In case that wasn’t enough to satiate your needs, here’s a recorded webinar and an infographic describing the trends… Click on figure above to download infographic as a.png file, or click here to download it as a .pdf.Filed pdf.Filed under: Customer experience, Purpose, Trends. Customer experience Purpose Trends

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Trends Infographics Video Customer Experience 36

Tricia Morris

JANUARY 4, 2016

Here’s Dutta’s guest post on this 2016 trend to watch: “I sincerely believe that leaders of organizations who are serious about service are going to start focusing on developing talent plans for service and support in 2016.

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Trends Customer Experience eBook Chief Customer Officer 45

Beyond Philosophy

MAY 24, 2017

The post Exciting New Trend: Companies Do Listen To You! The last time I went to an American baseball game, the food cost more than my ticket. And what food it was! A fish sandwich that tasted too fishy to eat. A massive yet strangely bland macaroni and cheese concoction. And a $12 light beer.

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Trends Company Sports Hospitality 38

Who's Your Gladys?

JANUARY 6, 2015

As a new year begins, before you consider how these trends apply to your business, take a minute to notice these three things: What went right in. Best practices Customer Service Marilyn Suttle 2015 trends Customer Service Articles customer service training customer service trends

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Trends Customer Service Customer Service Training Training 26

Tricia Morris

DECEMBER 18, 2015

It’s easy when you’re asked about trends to talk about an innovative technology or feature you know is going to create a buzz. Each trend is unique, but alone or together can serve as a powerful tool to unite customer-focused organizations and customer service teams for future success.

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Trends Customer Experience Chief Customer Officer eBook 37

Win the Customer

MARCH 14, 2016

Among the top trending features in the new Shopping category, “shopping list” and “daily deals” are the most searched within the App Store and Play Store according mobile data and ASO analytics company Gummicube.

User Experience 45

User Experience Trends Retail Social Media 45

Calabrio

FEBRUARY 16, 2017

Here are three key trends to watch: 1. The post 3 Customer Engagement Trends to Watch in 2017 appeared first on Calabrio. With 2016 behind us, we’re wondering what we can glean from the flurry of predictions, prophecies and prognostications for 2017.

Contact Center 40

Contact Center Trends Touchpoint Competitive Advantage 40

Tricia Morris

JANUARY 11, 2016

Machine learning will add speed and intelligence to detect both patterns and trends, improving productivity, response times and next best actions. ” ————————— Read 10 Customer Service Trends to Watch in 2016.

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Trends Customer Experience eBook Chief Customer Officer 47

Merlin

MAY 30, 2016

With cloud computing and system automation fast becoming a trend in most businesses, the need for IT infrastructure is stronger than ever. To keep your company afloat and thriving, you need to follow such trends in IT this 2016.

Trends 28

Trends Data Video Tips 28

Beyond Philosophy

NOVEMBER 23, 2016

When it comes to mobile experience, there are three trends of which every organization should be aware. Trend #1: Efficiency. Trend #2: Accessibility. Trend #3: Security. The fact is that these trends in mobile UX are common sense.

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Trends User Experience Brands Customer Centricity 32

NewVoiceMedia

DECEMBER 7, 2015

Register for the webcast Emerging Customer Service Trends of 2016 , hosted by Bluewolf and NewVoiceMedia, to learn what defines 2016’s service leaders and how you can come out on top. The post 2016’s Top Trend: Omni-Channel appeared first on Blog | NewVoiceMedia.

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Trends Customer Service Airlines Travel 44

Amity

JUNE 28, 2016

Around the end of each year, something weird happens to B2B marketers: they all tend to drop their usual hats in exchange for a crystal ball and as a result, the marketing world is flooded with posts about what to expect for the next year in trends.

B2B 21

B2B Trends Sales Infographics 21

CSM Magazine

NOVEMBER 30, 2016

The following are some of the trends in customer service expectations that I have identified by talking to workshop attendees, customers, friends, and conducting a survey of available research and publications.

Trends 31

Trends Meeting Social Media Loyalty Programs 31

Experience Matters

JANUARY 26, 2017

We recently published our annual listing of CX trends. In case that wasn’t enough to satiate your needs, here’s a recorded webinar and an infographic describing the trends… Click on figure above to download infographic as a.png file, or click here to download it as a .pdf.Filed pdf.Filed under: Customer experience, Purpose, Trends. Customer experience Purpose Trends

Trends 23

Trends Infographics Video Customer Experience 23

360Connext

NOVEMBER 6, 2014

While talk of customer showrooming and digital detraction are still big, there is a totally opposite trend happening. More Posts - Website Follow Me: The post What New Omnichannel Trends Really Mean for Customers appeared first on Customer Experience Consulting.

omnichannel 78

omnichannel Trends Innovation Advertising 78

CX Journey

NOVEMBER 25, 2014

Image courtesy of derekGavey Another year almost gone, and it''s time to start sharing trends and predictions for 2015! Last year, I shared Brand Keys'' Robert Passikoff''s 14 Brand Trends for 2014. This year, Robert again put together his proposed trends for the upcoming year.

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Trends Brands Consumers Customer Experience 37

Talkdesk

FEBRUARY 11, 2015

Have you been searching for trends that will help them optimize customer interactions and get a leg up on your competitors ? Below are the top six customer service trends for 2015 according to Forrester : 1.

Trends 57

Trends Customer Centricity Tools Video 57

Experience Matters

JANUARY 4, 2017

It’s once again the time of year when I publish Temkin Group’s CX trends. In my post last year, we named 2016 “The Year of Emotion.” With my previous post, we declared 2017 “The Year of Purpose.” During this year, companies will be: Elevating Purpose. Over the past year, we’ve seen more articles discussing purpose, and leaders are beginning to […]. Customer experience Featured Purpose

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Trends Groups Company Customer Experience 43

Provide Support

MAY 9, 2017

New Customer Service Trends. Customer service trends topic is one of the most discussed today. Every year customer service experts publish their lists of trends, share their predictions and provide useful tips for improving your company’s customer service experience.

Customer Experience 18

Customer Experience Trends Survey Data 18

MaritzCX

JANUARY 6, 2016

Most recently Meadowsweet in Brooklyn has joined this trend. A number of restaurants in New York City have started shifting the model for paying their wait staff by eliminating tipping of its servers, while significantly raising the hourly wage and menu prices by as much as 20% to 30%. Union Square Hospitality, which runs 13. View Article

Hospitality 59

Hospitality Tips Trends 59

Tricia Morris

JANUARY 25, 2016

Notes speaker and New York Times bestselling customer service author Shep Hyken in Microsoft’s 10 Customer Service Trends to Watch in 2016 , “Self-service is trending strong. Trends to Watch in 2016.

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Trends Customer Experience eBook Chief Customer Officer 41

Merlin

JANUARY 29, 2017

Customer Support Trends and Predictions. Here’s how experts weigh in on customer support trends for 2017 and the not-so-distant future: . Blog Customer Support customer service customer support customer support predictions customer support trends

Customer Experience 20

Customer Experience omnichannel Trends Social Media 20

CSM Magazine

DECEMBER 14, 2015

Temkin Group, a leading customer experience firm, has published its annual list of customer experience trends. ” Here are the 10 customer experience trends to watch in 2016: 1.

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Trends Metrics Groups Contact Center 30

Experience Matters

DECEMBER 15, 2015

It’s once again the time of year for me to publish my CX trends. We expect this trend to intensify, and for effort to become a more mainstream topic next year. In my post last year I named 2015 “ The Year of Employee.” With this post, I’m declaring 2016 “ The Year of Emotion.”.

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Trends Effort Score Customer Connectedness Metrics 58

Jacada

OCTOBER 19, 2015

The hottest trend in business today is what your call center is all about: extraordinary customer service. The writing is on the wall: By 2020, see fast resolution as their #1 need. Customer experience will make you or break you, but what exactly do you need to do to keep your customers satisfied? Read More. Jacada Blog

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Contact Center Call Center Customer Experience Trends 53

ShepHyken

JULY 6, 2016

The post A Big Trend in Customer Experience (CX): Convenience appeared first on Shep Hyken. Competitive Strategy. What is one of the most valuable commodities in the world?

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Trends Customer Service Innovation Case Study 49

Think Customers

FEBRUARY 28, 2017

Social media experts at this year’s Social Media Week in New York City provided some hints by highlighting a number of trends and best practices that are emerging in the social space.

Social Media 30

Social Media Trends Brands Engagement 30

Provide Support

FEBRUARY 15, 2017

Articles Infographics customer service customer service evolution customer service history customer service trends

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Social Media Travel Trends Call Center 16

Avaya

JUNE 13, 2017

These current trends are redefining how employees interact with each other or with processes, and even how data and processes interact with other data and processes: Internet of Things (IoT). What makes these trends particularly interesting is that they’re still in their infancy.

Banking 15

Banking Connections Tools Analysis 15

iPerceptions

JANUARY 16, 2017

The new year has arrived, and with the start of any new year comes the onslaught of predictions of what is going to make it big in 2017. Already, we're hearing this will be the year when chat bots, virtual reality and voice search gain a permanent foothold in our world. Customer Experience

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Trends Customer Experience Customers 26

iPerceptions

JANUARY 13, 2016

The new year is upon us and with it comes a new set of predictions. 2016 has already been pinned as the year of virtual reality. With a new wave of predictions comes increasingly lofty expectations on marketers to leverage new technologies and deliver flawless customer experiences.

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Trends Technology Marketing Customer Experience 37