NewVoiceMedia

OCTOBER 2, 2017

Here are 10 trends changing (and often raising) consumer expectations: 1. The essential principles of customer service are timeless, but consumer expectations are not. Customers have always wanted a friendly, efficient and reliable service, but with the development of new technology, their expectations have been raised. They want a more efficient service than before. They don’t just want friendly; they want to feel like the service has been personalized for them.

Customer Expectations 343

Customer Expectations Trends Customer Experience Social Media 343

NewVoiceMedia

AUGUST 30, 2017

Here are 10 trends changing (and often raising) consumer expectations: 1. The post 10 trends changing customer expectations appeared first on Blog | NewVoiceMedia. The essential principles of customer service are timeless, but consumer expectations are not.

Customer Expectations 223

Customer Expectations Trends Customer Experience Social Media 223

Beyond Philosophy

JANUARY 8, 2018

From changing titles but not behavior to a poor understanding of what customers want, the trends are troublesome. It is why I feel frustrated by these poor trends in my industry. The post Troublesome Trends & Predictions for 2018 appeared first on.

Trends 134

Trends eBook System Conference 134

Jacada

AUGUST 15, 2017

5 Technological Trends in the Call Center. Several key trends are currently dominating the landscape, and have already started to infiltrate the industry even well before this year. What are the new technologies being deployed in the contact centers?

Call Center 163

Call Center Trends Contact Center Technology 163

Kayako

JANUARY 24, 2018

Armed with that empathy and over ten years in the business, there’s been one consistent signal that stands out from the noise in this year’s customer service trends: customers want effortless experiences. Navigate the trends: Customer-centric through a customer experience strategy.

Trends 232

Trends Customer Centricity Customer Service Customer Experience 232

Who's Your Gladys?

JANUARY 6, 2015

As a new year begins, before you consider how these trends apply to your business, take a minute to notice these three things: What went right in. Best practices Customer Service Marilyn Suttle 2015 trends Customer Service Articles customer service training customer service trends

Trends 169

Trends Customer Service Customer Service Training Training 169

Vision Critical

NOVEMBER 10, 2017

Which emerging technology trends will shape the business world in 2018, and how will they change consumer behaviors and expectations? Here’s a roundup of expert predictions on tech trends that will shape 2018 and beyond.

Trends 187

Trends Financial Technology Data 187

Beyond Philosophy

APRIL 19, 2017

A new Kibo study called the “ Consumer Trends Report, 2017 Edition ” reveals that 76% of respondents research prices on a product they want to buy, up 10% from the year previous. The post Revealed: New Trends on Pricing appeared first on.

Trends 132

Trends Hotels Study Industry 132

QuestionPro Audience

AUGUST 9, 2018

Read our infographic below to learn more about 2018’s travel trends. Amid low unemployment rates, travel and tourism is still one of the world’s fastest growing sectors, with bookings hitting close to $1.6 trillion in 2017 , and expected to continue to grow in 2018.

Travel 56

Travel Tourism Trends Infographics 56

Vision Critical

MAY 19, 2017

” Here are the five of the biggest trends that are already making traditional retail look archaic. While it’s important to be aware of trends, retailers need to make sure that their investments help enhance the customer experience.

Retail 166

Retail Consumers Trends Brands 166

TechSee

JUNE 5, 2018

With co-browsing gaining traction in customer service organizations, here are the 5 hottest trends currently developing in the co-browsing domain. The post The future of Co-browsing: 5 Trends to Watch appeared first on Techsee. Show, Don’t tell.

Trends 137

Trends Call Center Customer Experience Technology 137

Storyminers

JANUARY 12, 2017

Kampyle, now part of Medallia, published this interview as a kick-off to their Emerging Trends in Customer Experience series in 2016. What CX trends do you see emerging this year? The post Emerging Trends In Customer Experience: The Continuing Story appeared first on Storyminers.

Trends 191

Trends Wireless Measurement Entertainment 191

MaritzCX

MAY 22, 2017

MaritzCX was recently mentioned in an article by Bob Thompson on CustomerThink.

Trends 260

Trends Multi-Channel Industry Customers 260

MaritzCX

MAY 22, 2017

MaritzCX was recently mentioned in an article by Bob Thompson on CustomerThink.

Trends 260

Trends Multi-Channel Industry Customers 260

Beyond Philosophy

NOVEMBER 23, 2016

When it comes to mobile experience, there are three trends of which every organization should be aware. Trend #1: Efficiency. Trend #2: Accessibility. Trend #3: Security. The fact is that these trends in mobile UX are common sense.

Trends 171

Trends Customer Experience User Experience Brands 171

Smarter CX

MARCH 29, 2018

At NRF 2018, we asked retail leaders: “ What are the top retail trends in 2018? ” From artificial intelligence and machine learning to voice assistants, hear about six of the hottest retail technologies and trends they see making an impact this year.

Trends 69

Trends Retail Fashion omnichannel 69

Comm100

DECEMBER 22, 2016

In this article, we’re going to give you a sneak peak at some of the customer experience trends that you can expect to see in the new year, and some tips on how you can put them into practice. There’s good reason to believe that this will be one of the bigger customer service trends of 2017.

Trends 141

Trends Multi-Channel Customer Experience Customer Service 141

360Connext

SEPTEMBER 27, 2017

Keeping up with customer experience trends is now an essential part of running a successful business. Are you following these 5 critical customer experience trends? What are some of the customer experience trends we’ll see through the end of 2017 and into 2018?

Trends 255

Trends Net Promoter Score Comparison Banking 255

Jacada

APRIL 6, 2017

There's no denying the fact that customer service is critical to any business. As customers have more alternatives than ever, the businesses that win the battle of customer service gain a clear competitive advantage.

Trends 186

Trends Technology Competitive Advantage Customer Service 186

CustomerGauge

JUNE 1, 2017

Over the last half-decade the customer experience and Net Promoter Score® industry trends has changed as we know it. The post CX & NPS® Trends for 2020 – Influencers Edition appeared first on CustomerGauge. Customer Experience NPS Trends cxCustomers have become increasingly empowered with technology and now demand a highly personalized and frictionless customer experience that meets their needs and expectations.

NPS 78

NPS Trends Net Promoter Score Customer Satisfaction 78

Beyond Philosophy

OCTOBER 2, 2017

. The Three Trends You Can’t Ignore in CX Today. As a Customer Experience professional, understanding three trends today is imperative. What are these 3 remarkable trends with so much power and clout? .

Customer Experience Professionals 250

Customer Experience Professionals Trends Rewards Programs Loyalty 250

Storyminers

JANUARY 12, 2017

Kampyle, now part of Medallia, published this interview as a kick-off to their Emerging Trends in Customer Experience series in 2016. What CX trends do you see emerging this year? The post Emerging Trends In Customer Experience: The Continuing Story appeared first on Storyminers.

Trends 163

Trends Wireless Measurement Entertainment 163

QuestionPro Audience

JULY 12, 2018

The beauty industry is an ever-evolving one, with trends like lip kits— hello, Kylie! Here are the trends that are taking the beauty industry by storm in 2018. and charcoal face masks coming from seemingly nowhere and turning into the next big thing.

Trends 56

Trends Exercises Consumers Industry 56

360Connext

MARCH 16, 2016

The post What do Trends from SXSW 2016 Mean for Customer Experience? It was my 7th? year attending the South By Southwest Interactive Festival in Austin, Texas, and yet again, it didn’t disappoint.

Trends 211

Trends Consulting Customer Experience Interaction 211

Vision Critical

JULY 28, 2017

If you’re looking for ways to improve the experience of your customers, these five CX trends are a good starting point for inspiration. For more insight on CX trends, sign up for our live webinar with Doug Stephens , founder of Retail Prophet and a respected futurist in the retail space.

Trends 161

Trends Net Promoter Score Consumers Culture 161

Calabrio

FEBRUARY 16, 2017

Here are three key trends to watch: 1. The post 3 Customer Engagement Trends to Watch in 2017 appeared first on Calabrio. With 2016 behind us, we’re wondering what we can glean from the flurry of predictions, prophecies and prognostications for 2017.

Trends 176

Trends Customer Engagement Engagement Contact Center 176

Provide Support

DECEMBER 7, 2015

Customer experience trends 2016. Articles News Tips and Tricks Uncategorized 5 must-have's of customer experience customer experience trends 2016 top cx trends 2016 top trends in customer experience 2016

Trends 80

Trends Marketing Customer Experience Company 80

Beyond Philosophy

MAY 25, 2018

The post Latest Trend That’s Killing Customer’s Trust appeared first on. Recently, Lorraine and I re-evaluated some of our long-term subscriptions – like cable TV, magazines and travel insurance. If you’re like us, once you sign on for something, you tend to renew without thinking much about it. Who on earth would want to deal with a new cable company or shop for insurance every year? You might expect to be rewarded for this long-term loyalty. Yet it seems just the opposite.

Trends 109

Trends Sports Insurance Travel 109

QuestionPro Audience

MARCH 9, 2018

Audience consumer trends Millennials travel trendsEvery year, thousands of young Americans flock to destination spots for a week of vacation during spring break. This year, 53% of millennials plan to travel for spring break.

Travel 72

Travel Trends Insurance Groups 72

MaritzCX

JUNE 19, 2013

In the early days, Voice of Customer was all about data collection, gathering customer feedback and creating engagement with customers. Analytics became important next as companies were trying to understand what the collected data might mean for the future of their businesses.

Trends 260

Trends Data Financial System 260

MaritzCX

JUNE 19, 2013

In the early days, Voice of Customer was all about data collection, gathering customer feedback and creating engagement with customers. Analytics became important next as companies were trying to understand what the collected data might mean for the future of their businesses.

Trends 260

Trends Data Financial System 260

Smarter CX

JANUARY 24, 2018

Here are four tech trends that are driving innovation in CRM in 2018, and helping organizations reach and engage their target audiences across channels. Read more on trends in CRM software in 4 Trends for CRM in 2018.

Software 105

Software Trends Innovation Customer Relationship Management 105

Forrester's Customer Insights

JUNE 8, 2018

What are the CX trends that will impact customer loyalty and help you build competitive advantage? age of the customer customer experience Innovation China Customer Experience (CX) future innovation trends

Competitive Advantage 37

Competitive Advantage Trends Loyalty Customer Experience 37

CustomerGauge

JULY 4, 2017

The post Financial Services CX Trends and NPS® Benchmarks appeared first on CustomerGauge.

Financial 91

Financial NPS Trends Banking 91

TechSee

FEBRUARY 12, 2018

We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. Companies can then use AI-driven predictive analytics tools to determine customer patterns or trends in order to better target their marketing offers, and enhance their relationship with customers.

Trends 109

Trends Customer Experience Call Center Customer Service 109

Smarter CX

JANUARY 16, 2018

With every new year comes new customer experience trends and innovations. Read on for four customer experience trends and 2018 predictions that will affect your customer experience strategy, and the technology behind them.

Trends 68

Trends Net Promoter Score Innovation Analysis 68

Beyond Philosophy

MAY 24, 2017

The post Exciting New Trend: Companies Do Listen To You! The last time I went to an American baseball game, the food cost more than my ticket. And what food it was! A fish sandwich that tasted too fishy to eat. A massive yet strangely bland macaroni and cheese concoction. And a $12 light beer.

Trends 145

Trends Company Sports Hospitality 145

Experience Matters

JANUARY 26, 2017

We recently published our annual listing of CX trends. In case that wasn’t enough to satiate your needs, here’s a recorded webinar and an infographic describing the trends… Click on figure above to download infographic as a.png file, or click here to download it as a .pdf.Filed pdf.Filed under: Customer experience, Purpose, Trends. Customer experience Purpose Trends

Trends 56

Trends Infographics Video Customer Experience 56

ShepHyken

MAY 11, 2018

This week we feature an article by Rohit Prasanna who shares a great list of 10 customer service trends that will affect the customer experience this year. – Shep Hyken. The post Guest Blog: Customer Service Trends for 2018 appeared first on Shep Hyken.

Trends 43

Trends B2B Video Loyalty 43

Merlin

MAY 30, 2016

With cloud computing and system automation fast becoming a trend in most businesses, the need for IT infrastructure is stronger than ever. To keep your company afloat and thriving, you need to follow such trends in IT this 2016.

Trends 79

Trends Data Tips System 79