NewVoiceMedia

OCTOBER 2, 2017

Here are 10 trends changing (and often raising) consumer expectations: 1. The essential principles of customer service are timeless, but consumer expectations are not. Customers have always wanted a friendly, efficient and reliable service, but with the development of new technology, their expectations have been raised. They want a more efficient service than before. They don’t just want friendly; they want to feel like the service has been personalized for them.

Customer Expectations 343

Customer Expectations Trends Customer Experience Social Media 343

Who's Your Gladys?

JANUARY 6, 2015

As a new year begins, before you consider how these trends apply to your business, take a minute to notice these three things: What went right in. Best practices Customer Service Marilyn Suttle 2015 trends Customer Service Articles customer service training customer service trends

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Trends Customer Service Customer Service Training Training 169

NewVoiceMedia

MARCH 26, 2018

But a major challenge for many businesses – even the most customer focused – is keeping up with the latest trends that define what “good” service looks like, as customer expectations and preferences are constantly evolving. We recently partnered with Bluewolf and Salesforce for a webinar on how today’s best service organizations are enabling those types of interactions, and the trends they will be focusing on in 2018.

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Trends Customer Experience Customer Service Contact Center 192

Kayako

JANUARY 24, 2018

Armed with that empathy and over ten years in the business, there’s been one consistent signal that stands out from the noise in this year’s customer service trends: customers want effortless experiences. Navigate the trends: Customer-centric through a customer experience strategy.

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Trends Customer Centricity Customer Service Customer Experience 228

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Contact Center

Vision Critical

NOVEMBER 10, 2017

Which emerging technology trends will shape the business world in 2018, and how will they change consumer behaviors and expectations? Here’s a roundup of expert predictions on tech trends that will shape 2018 and beyond.

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Trends Financial Technology Data 190

Jacada

MARCH 21, 2018

Here are the top 5 customer service automation trends in 2018: Read More.

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Contact Center Trends Industry Technology 130

Storyminers

JANUARY 12, 2017

Kampyle, now part of Medallia, published this interview as a kick-off to their Emerging Trends in Customer Experience series in 2016. What CX trends do you see emerging this year? The post Emerging Trends In Customer Experience: The Continuing Story appeared first on Storyminers.

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Trends Wireless Measurement Entertainment 157

Vision Critical

MAY 19, 2017

” Here are the five of the biggest trends that are already making traditional retail look archaic. While it’s important to be aware of trends, retailers need to make sure that their investments help enhance the customer experience.

Retail 169

Retail Consumers Trends Brands 169

Beyond Philosophy

JANUARY 8, 2018

From changing titles but not behavior to a poor understanding of what customers want, the trends are troublesome. It is why I feel frustrated by these poor trends in my industry. The post Troublesome Trends & Predictions for 2018 appeared first on.

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Comm100

DECEMBER 22, 2016

In this article, we’re going to give you a sneak peak at some of the customer experience trends that you can expect to see in the new year, and some tips on how you can put them into practice. There’s good reason to believe that this will be one of the bigger customer service trends of 2017.

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Trends Multi-Channel Customer Experience Customer Service 145

Smarter CX

MARCH 29, 2018

At NRF 2018, we asked retail leaders: “ What are the top retail trends in 2018? ” From artificial intelligence and machine learning to voice assistants, hear about six of the hottest retail technologies and trends they see making an impact this year.

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QuestionPro Audience

MARCH 9, 2018

Audience consumer trends Millennials travel trendsEvery year, thousands of young Americans flock to destination spots for a week of vacation during spring break. This year, 53% of millennials plan to travel for spring break.

Travel 72

Travel Trends Insurance Groups 72

Jacada

APRIL 6, 2017

There's no denying the fact that customer service is critical to any business. As customers have more alternatives than ever, the businesses that win the battle of customer service gain a clear competitive advantage.

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Trends Technology Competitive Advantage Customer Service 186

CustomerGauge

JUNE 1, 2017

Over the last half-decade the customer experience and Net Promoter Score® industry trends has changed as we know it. The post CX & NPS® Trends for 2020 – Influencers Edition appeared first on CustomerGauge. Customer Experience NPS Trends cxCustomers have become increasingly empowered with technology and now demand a highly personalized and frictionless customer experience that meets their needs and expectations.

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NPS Trends Net Promoter Score Customer Satisfaction 78

360Connext

SEPTEMBER 27, 2017

Keeping up with customer experience trends is now an essential part of running a successful business. Are you following these 5 critical customer experience trends? What are some of the customer experience trends we’ll see through the end of 2017 and into 2018?

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Trends Net Promoter Score Comparison Banking 233

Vision Critical

JULY 28, 2017

If you’re looking for ways to improve the experience of your customers, these five CX trends are a good starting point for inspiration. For more insight on CX trends, sign up for our live webinar with Doug Stephens , founder of Retail Prophet and a respected futurist in the retail space.

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Trends Net Promoter Score Consumers Measurement 164

Calabrio

FEBRUARY 16, 2017

Here are three key trends to watch: 1. The post 3 Customer Engagement Trends to Watch in 2017 appeared first on Calabrio. With 2016 behind us, we’re wondering what we can glean from the flurry of predictions, prophecies and prognostications for 2017.

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Trends Engagement Customer Engagement Contact Center 176

Beyond Philosophy

APRIL 19, 2017

A new Kibo study called the “ Consumer Trends Report, 2017 Edition ” reveals that 76% of respondents research prices on a product they want to buy, up 10% from the year previous. The post Revealed: New Trends on Pricing appeared first on.

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Trends Hotels Study Customers 88

Provide Support

DECEMBER 7, 2015

Customer experience trends 2016. Articles News Tips and Tricks Uncategorized 5 must-have's of customer experience customer experience trends 2016 top cx trends 2016 top trends in customer experience 2016

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Trends Marketing Customer Experience Company 80

360Connext

MARCH 16, 2016

The post What do Trends from SXSW 2016 Mean for Customer Experience? It was my 7th? year attending the South By Southwest Interactive Festival in Austin, Texas, and yet again, it didn’t disappoint.

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Trends Customer Experience Consulting Interaction 191

Smarter CX

JANUARY 16, 2018

With every new year comes new customer experience trends and innovations. Read on for four customer experience trends and 2018 predictions that will affect your customer experience strategy, and the technology behind them.

Customer Experience 68

Customer Experience Trends Net Promoter Score Innovation 68

CustomerGauge

JULY 4, 2017

The post Financial Services CX Trends and NPS® Benchmarks appeared first on CustomerGauge.

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Financial NPS Trends Banking 91

Merlin

MARCH 20, 2018

Since this trend is poised to continue for a long time, businesses should adapt and come up with different strategies to better serve customer demands and needs. Here are the top five trends for customer care service that will take your business to greater heights in 2018 and beyond: 1.

Trends 76

Trends Customer Experience Social Media Data 76

Smarter CX

JANUARY 24, 2018

Here are four tech trends that are driving innovation in CRM in 2018, and helping organizations reach and engage their target audiences across channels. Read more on trends in CRM software in 4 Trends for CRM in 2018.

Software 90

Software Trends Innovation Customer Relationship Management 90

Beyond Philosophy

NOVEMBER 23, 2016

When it comes to mobile experience, there are three trends of which every organization should be aware. Trend #1: Efficiency. Trend #2: Accessibility. Trend #3: Security. The fact is that these trends in mobile UX are common sense.

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Trends Customers User Experience Brands 114

CSM Magazine

JANUARY 31, 2018

Mandy Holford, director of customer service at leading contact center Echo-U, has highlighted the major trends shaping the industry in 2018 in order to help businesses to understand the current challenges and develop strategic plans to enhance customer experience.

Contact Center 69

Contact Center Trends Wireless Multi-Channel 69

Experience Matters

JANUARY 3, 2018

Last month, Temkin Group published its annual list of CX trends and we labelled 2018 “The Year of Humanity.” ” Here’s an infographic showing the 15 trends (also available in poster form): Here are links to download different versions of the infographic: Infographic: in .jpg The post 15 Customer Experience Trends for 2018 (Infographic) appeared first on Customer Experience Matters®.

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Customer Experience Infographics Trends Groups 59

Provide Support

DECEMBER 28, 2017

So what’s trending in the world of CX today? Articles Infographics customer experience customer experience infographic customer experience trends customer service infographics

Infographics 84

Infographics Trends Survey Customer Expectations 84

Beyond Philosophy

OCTOBER 2, 2017

. The Three Trends You Can’t Ignore in CX Today. As a Customer Experience professional, understanding three trends today is imperative. What are these 3 remarkable trends with so much power and clout? .

Customer Experience Professionals 167

Customer Experience Professionals Trends Rewards Programs Loyalty 167

Experience Matters

JANUARY 26, 2017

We recently published our annual listing of CX trends. In case that wasn’t enough to satiate your needs, here’s a recorded webinar and an infographic describing the trends… Click on figure above to download infographic as a.png file, or click here to download it as a .pdf.Filed pdf.Filed under: Customer experience, Purpose, Trends. Customer experience Purpose Trends

Customer Experience 56

Customer Experience Trends Video Infographics 56

Experience Matters

JANUARY 26, 2017

We recently published our annual listing of CX trends. In case that wasn’t enough to satiate your needs, here’s a recorded webinar and an infographic describing the trends… Click on figure above to download infographic as a.png file, or click here to download it as a .pdf.Filed pdf.Filed under: Customer experience, Purpose, Trends. Customer experience Purpose Trends

Customer Experience 55

Customer Experience Trends Video Infographics 55

Magellan Solutions

JULY 27, 2017

And as with other business industries, trends in the call center industry have been observed and analyzed by experts. These trends are important to know so that you can make an informed decision when you are outsourcing a call center for your specific business needs.

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Call Center Industry Trends Report 61

mopinion

JANUARY 16, 2018

The post Top Digital Customer Experience (CX) Trends for 2018 appeared first on Mopinion. Default Blog cx digital customer experience research-insights trends

Customer Experience 71

Customer Experience Trends Customers 71

Amity

JUNE 28, 2016

Around the end of each year, something weird happens to B2B marketers: they all tend to drop their usual hats in exchange for a crystal ball and as a result, the marketing world is flooded with posts about what to expect for the next year in trends.

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B2B Trends Customer Success Sales 64

Customer Bliss

NOVEMBER 9, 2017

We monitor trends to be sure we can be on top of “what’s happening next,” but honestly, there are also some core components of customer experience that will always be in place, which is why I continue to stress working within my framework of the five competencies. .

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Trends Brands Customer Insights Customer Experience 151

Merlin

MAY 30, 2016

With cloud computing and system automation fast becoming a trend in most businesses, the need for IT infrastructure is stronger than ever. To keep your company afloat and thriving, you need to follow such trends in IT this 2016.

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Trends Data Tips System 78

ReviewTrackers

MARCH 17, 2017

Amidst all the activity, the team also found the time to learn all the emerging new trends in technology at SXSW. . ReviewTrackers is all in on this particular technology trend.

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Trends Technology Healthcare Social Media 90

Calabrio

FEBRUARY 16, 2017

Here are three key trends to watch: 1. The post 3 Customer Engagement Trends to Watch in 2017 appeared first on Calabrio. With 2016 behind us, we’re wondering what we can glean from the flurry of predictions, prophecies and prognostications for 2017.

Trends 130

Trends Engagement Customer Engagement Contact Center 130

Provide Support

FEBRUARY 15, 2017

Articles Infographics customer service customer service evolution customer service history customer service trends

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Trends Infographics Social Media Travel 85