GetFeedback

NOVEMBER 30, 2020

How to prepare for your customers' changing expectations in the New Year according to Forrester’s 2021 CX predictions. Guides

Trends 353

Trends Customer Change Customer Experience How To 353

GetFeedback

DECEMBER 16, 2020

COVID-19 catapulted CX to the top of company priorities—but are these trends here to stay? Find out three top findings from our recent CX study and discussion with senior CX leaders. Articles

Trends 344

Trends Study Customer Experience Company 344

Lumoa

JANUARY 8, 2019

Find out what are 5 leading trends in B2B customer experience management in 2019. Drive your business-to-business operations to customer success and advocacy. Understand the influence of customer feedback on B2B operations. RSS generated with FetchRss

Customer Experience Management 254

Customer Experience Management B2B Trends Management 254

NewVoiceMedia

OCTOBER 2, 2017

Here are 10 trends changing (and often raising) consumer expectations: 1. The essential principles of customer service are timeless, but consumer expectations are not. Customers have always wanted a friendly, efficient and reliable service, but with the development of new technology, their expectations have been raised. They want a more efficient service than before. They don’t just want friendly; they want to feel like the service has been personalized for them.

Customer Expectations 370

Customer Expectations Trends Customer Experience Social Media 370

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One of the top trends driving a new communication experience is how companies are competing on the customer experience. Organizations that combine contact center and business communications see 3x higher customer satisfaction and 2.4x revenue growth.

Customer Satisfaction

TechSee

DECEMBER 31, 2019

To help you plan, we’ve highlighted nine of the biggest customer service trends for 2020. This trend is catching on fast, with research predicting that the global market for emotion analytics will reach almost $1.6 The post Customer Service Trends 2020 appeared first on TechSee.

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Trends Customer Service Social Media Data 127

Experience Matters

DECEMBER 18, 2018

This is the time of year for holiday cheer, family celebrations, and, of course, listings of annual trends! To help me identify trends for 2019, I reached out to some of the many thought leaders across Qualtrics and asked them to share one or two of the top experience management (XM) trends they are expecting to see in the coming year. And the trends they shared Read More.

Trends 213

Trends Exercises Customer Connectedness Course 213

Experience Matters

APRIL 1, 2020

The post Experience Management In A Crisis: Shift From Trending To Sensing appeared first on Experience Matters. Experience Management (XM) is critical for reacting to changes being caused by the COVID-19 pandemic and economic downturn.

Trends 239

Trends Management Customer Experience Customers 239

Brandwatch CX

OCTOBER 21, 2019

Consumer Trends 2020

Consumers 87

Consumers Trends Industry 87

NICE inContact

MAY 3, 2021

Before “Star Wars” release in 1977, snooty high society cast Sci-Fi aside as a separate genre from “serious” works of fiction. It was a label delineating pulp from artistic merit. Sci-fi was B-movies—not blockbusters. That is until a galaxy far, far away came to the big screens. Customer Experience

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Trends Customer Experience Customers 156

Speaker: Rick Nucci, Co-Founder & CEO of Guru

By the end of this webinar, you will know: What is real and what is fiction in the latest trends in artificial intelligence.

Contact Center

DemandJump

NOVEMBER 4, 2020

A market trend is anything that alters the market where your company operates. In fact, it’s almost certain there are multiple market trends affecting your business at the same time, right now.

Trends 81

Trends Analysis Industry Marketing 81

QuestionPro Audience

MARCH 9, 2018

Audience consumer trends Millennials travel trendsEvery year, thousands of young Americans flock to destination spots for a week of vacation during spring break. This year, 53% of millennials plan to travel for spring break. In the 90’s and 00’s, this typically meant a booze package in Florida or Mexico, but millennial consumers are veering away from the standard party vacation. We took a look at where they’re headed, and how much they’ll be spending.

Travel 210

Travel Trends Insurance Groups 210

QuestionPro Audience

JULY 12, 2018

The beauty industry is an ever-evolving one, with trends like lip kits— hello, Kylie! Here are the trends that are taking the beauty industry by storm in 2018. and charcoal face masks coming from seemingly nowhere and turning into the next big thing. The beauty industry grew by 6% in 2017 , to reach $17.7 billion, with skin-care sales growing by 9% and contributing to 45% of the industry’s total gains. PERSONALIZATION.

Trends 163

Trends Exercises Consumers Industry 163

Brandwatch CX

NOVEMBER 5, 2019

Consumer Trends 2020 Uncategorized

Consumers 67

Consumers Trends Industry 67

Speaker: Skilljar Experts

The best onboarding programs have a super power: they’re constantly improving. Here at Skilljar, we’ve learned a thing or two about onboarding, both by crafting our own experience, and by collaborating with the best Customer Education professionals in the world. In our upcoming webinar, we’re going to share these learnings with you.

Customer Experience

GetFeedback

MAY 8, 2019

Given its significance, we conducted a global study to identify the latest customer service trends and best practices. Specifically, we looked at key industry trends for curating and optimizing customer feedback. The 5 customer service trends and best practices that caught our attention . So, although text message surveys ranked 4th as a survey distribution channel, we foresee this trend moving upward in the following years.

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Trends Customer Service Customer Experience Survey 228

TechSee

FEBRUARY 1, 2021

Emerging trends in telecom sector. Let’s take a look at some of the telecom industry trends that are being driven by the expansion into AI: Network optimization, preventive maintenance, Virtual Assistants, and robotic process automation (RPA). AI-driven predictive analytics are one of the latest telecom trends helping telecoms provide better services by utilizing data, sophisticated algorithms and machine learning techniques to predict future results based on historical data.

Trends 91

Trends Industry Telecommunications Average Handle Time 91

Omnicus

SEPTEMBER 5, 2018

Keeping up with trends that revolutionized the customer service industry. Customer Service Customer Experience

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Trends Customer Service Industry Customers 183

DemandJump

NOVEMBER 4, 2020

Usually as we look back over the trends that defined the past 12 months, there's a little bit of suspense or surprise in what might make the list. But with a global pandemic defining 2020, and all that has come as a result of it, tracking the year’s trends is not really what matters now.

Trends 63

Trends Consumers Marketing Management 63

Advertiser: Skilljar

Based on a survey of more than 250+ external education teams, Skilljar has compiled this report on current trends including budgets, integrations, team structure, and more. In this report, see how companies across a variety of industries are building, optimizing, and measuring their training programs.

Report

Who's Your Gladys?

JANUARY 6, 2015

As a new year begins, before you consider how these trends apply to your business, take a minute to notice these three things: What went right in. Best practices Customer Service Marilyn Suttle 2015 trends Customer Service Articles customer service training customer service trends New realities have emerged over the past year, revealing what we can expect of customer service in 2015.

Trends 168

Trends Customer Service Customer Service Training Training 168

GlowTouch

JULY 12, 2021

Adding to the experience is the latest in-car entertainment, with trends that leave the eight-track, cassette, and CD eras in the dust. This is one of the year’s fastest-growing technology trends. Want to keep an eye on more technology trends in 2021?

Entertainment 52

Entertainment Trends Technology Travel 52

Brandwatch CX

NOVEMBER 15, 2019

Consumer Trends 2020 Uncategorized

Entertainment 57

Entertainment Consumers Trends Industry 57

Helpware

JANUARY 15, 2020

2019 was a year full of learning and rapid change, and as we’ve been lucky enough to be named the global leader in Customer Service by Clutch, we thought we’d take the time to share the top trends we’re seeing in Customer Service for 2020: #support Ask Experts #customer_experience

Trends 83

Trends Customer Service Customers Customer Experience 83

Speaker: Sandi Lin & Linda Schwaber-Cohen

In this webinar, Skilljar CEO Sandi Lin shared learnings from Skilljar's recent study and her insights on the state of Customer Education. She dug into key findings so you can benchmark against industry trends and understand how your strategy and metrics compare.

Trends

TechSee

FEBRUARY 16, 2021

COVID-19 has resulted in a further increase in demand for service, with ServicePower reporting that 2020 field service trends resulted in field service organizations increasing investment in service workers by 72% to meet the rising demand. Field service trends shift to outcome-based service.

Trends 109

Trends ROI Survey Technology 109

MaritzCX

NOVEMBER 29, 2018

Our presentation focused on the CX trends we have identified and what. A few weeks ago we had our CXForum in London. It was a great event with over 200 CX professionals and practitioners from across the UK and Europe in attendance. I was very fortunate to present with Oliver Kipp, MaritzCX’s Chief Customer Officer. View Article. General

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Trends Chief Customer Officer Customer Experience Customers 200

GetFeedback

MAY 8, 2019

A global study to identify the latest customer service trends and best practices for curating and optimizing customer feedback. Articles

Trends 150

Trends Study Feedback Customer Service 150

GlowTouch

APRIL 27, 2021

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail Wearable Technology Trends in 2021. For more information about wearable technology trends in 2021, contact us at GlowTouch today. Customer Support Trends in the SaaS Industry.

Trends 52

Trends Technology Apparel Sports 52

Speaker: Tony Medrano, CEO of RapportBoost.ai

Customer preferences are constantly evolving, creating the need for contact centers to change in order to meet their needs. What communication channels do customers prefer? Leading contact center and technology experts will discuss trends in phone, chat, email, SMS and self-serve options in order to help our audience better connect with, retain and acquire customers. Join Tony Medrano, CEO of RapportBoost.ai, Nate Brown, Co-Founder of CX Accelerator, and Kaye Chapman, Learning and Development Manager at Comm100, as they present real case studies of how companies are adapting to industry trends to meet the needs of customers and agents.

Contact Center

GlowTouch

JULY 28, 2021

In the last five years alone, the number of active mobile broadband subscribers in the world has nearly doubled to more than five billion, and that trend will continue. The post This Year’s Top 8 Streaming Service Trends appeared first on GlowTouch Technologies.

Trends 52

Trends Video Entertainment Consumers 52

TechSee

JANUARY 26, 2021

Challenged by continuing uncertainty and perhaps uncharted territory, it has never been harder to predict what lies ahead in the world of consumer trends and customer service. Customer service trends: Top predictions for 2021. Emerging customer service trends for 2021.

Trends 109

Trends Customer Experience Customer Service Contact Center 109

Brandwatch CX

MARCH 30, 2021

Financial 79

Financial Trends Consumers 79

GlowTouch

JULY 6, 2021

This year, there are trends underway that could improve health care in the future. This trend began some years ago for reasons that were based more on economics than anything else and this approach will likely become more common in the future.

Healthcare 52

Healthcare Industry Trends Hospitality 52

Speaker: Sam Hahn, VP of Technology & Technology Evangelist, eGain Corporation

You will learn top trends, proven use-cases, best practices, and real-world at-scale success stories for contact center AI. What the top trends are, the best practices, and real-world use-cases in using these new technologies.

Contact Center

NewVoiceMedia

AUGUST 30, 2017

Here are 10 trends changing (and often raising) consumer expectations: 1. The post 10 trends changing customer expectations appeared first on Blog | NewVoiceMedia. The essential principles of customer service are timeless, but consumer expectations are not. Customers have always wanted a friendly, efficient and reliable service, but with the development of new technology, their expectations have been raised. They want a more efficient service than before.

Customer Expectations 185

Customer Expectations Trends Customer Experience Social Media 185