Customer Service Trends 2020


To help you plan, we’ve highlighted nine of the biggest customer service trends for 2020. This trend is catching on fast, with research predicting that the global market for emotion analytics will reach almost $1.6 The post Customer Service Trends 2020 appeared first on TechSee.

Trends 127

2020: Consumer Trends for the Auto Industry

Brandwatch CX

Consumer Trends 2020

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Millennial’s Spring Break Travel Trends

QuestionPro Audience

Audience consumer trends Millennials travel trendsEvery year, thousands of young Americans flock to destination spots for a week of vacation during spring break. This year, 53% of millennials plan to travel for spring break.

Travel 273

2019 XM Trends From Qualtrics Thought Leaders

Experience Matters

This is the time of year for holiday cheer, family celebrations, and, of course, listings of annual trends! To help me identify trends for 2019, I reached out to some of the many thought leaders across Qualtrics and asked them to share one or two of the top experience management (XM) trends they are expecting to see in the coming year. And the trends they shared Read More.

Trends 211

Artificial Intelligence in Cloud-Based Solutions

Speaker: Rick Nucci, Co-Founder & CEO of Guru

By the end of this webinar, you will know: What is real and what is fiction in the latest trends in artificial intelligence.

Which 2019 Consumer Trends Will Impact Your Customer Experience Strategy?


Below, we break down the consumer trends that will reign supreme in 2019 and how businesses can rise to the challenge. The Three Hottest Trends Impacting Customer Care. The post Which 2019 Consumer Trends Will Impact Your Customer Experience Strategy?

Trends 229

10 trends changing customer expectations


Here are 10 trends changing (and often raising) consumer expectations: 1. The essential principles of customer service are timeless, but consumer expectations are not. Customers have always wanted a friendly, efficient and reliable service, but with the development of new technology, their expectations have been raised. They want a more efficient service than before. They don’t just want friendly; they want to feel like the service has been personalized for them.

2020: Consumer Trends for the Restaurant Industry

Brandwatch CX

Consumer Trends 2020 Uncategorized

2018 Beauty Trends

QuestionPro Audience

The beauty industry is an ever-evolving one, with trends like lip kits— hello, Kylie! Here are the trends that are taking the beauty industry by storm in 2018. and charcoal face masks coming from seemingly nowhere and turning into the next big thing.

Trends 212



2019 was a year full of learning and rapid change, and as we’ve been lucky enough to be named the global leader in Customer Service by Clutch, we thought we’d take the time to share the top trends we’re seeing in Customer Service for 2020: #support Ask Experts #customer_experience

Top Priorities in Customer-Centric Contact Centers

Speaker: Tony Medrano, CEO of

Trends that Disrupted Customer Service in 2018


Keeping up with trends that revolutionized the customer service industry. Customer Service Customer Experience

Trends 235

The 6 Transformational Customer Experience Trends


Our presentation focused on the CX trends we have identified and what. A few weeks ago we had our CXForum in London. It was a great event with over 200 CX professionals and practitioners from across the UK and Europe in attendance.

Trends 260

5 Customer Experience Trends For 2020


It has become a tradition for us to map out the coming year from the perspective of customer experience trends. The post 5 Customer Experience Trends For 2020 appeared first on Feedbackly.

CES Trends Capturing Hearts & Minds of Consumers


And while it’s impossible to tie a neat bow around all of it, there are lots of stand-out trends to make note of. CES Trend #1: Sensing Emotions – That’s so Emo. CES Trend #2: Sadness, With a Side of Insomnia. CES Trend #3: Where’s That Poop Robot?

Beyond the Hype: Contact Center AI That Works

Speaker: Sam Hahn, VP of Technology & Technology Evangelist, eGain Corporation

You will learn top trends, proven use-cases, best practices, and real-world at-scale success stories for contact center AI. What the top trends are, the best practices, and real-world use-cases in using these new technologies.

5 trends in B2B customer experience management


Find out what are 5 leading trends in B2B customer experience management in 2019. Drive your business-to-business operations to customer success and advocacy. Understand the influence of customer feedback on B2B operations. RSS generated with FetchRss

B2B 224

Budget or Bougie? Examining Airline Industry Trends For 2020

Brandwatch CX

Consumer Trends 2020 Uncategorized

2015 Trends in Customer Service

Who's Your Gladys?

As a new year begins, before you consider how these trends apply to your business, take a minute to notice these three things: What went right in. Best practices Customer Service Marilyn Suttle 2015 trends Customer Service Articles customer service training customer service trends

Trends 219

Astea in Business Trends Magazine


The Eighty-Fourth Edition of Business Trends magazine features the latest version of Astea’s Alliance Enterprise field service software. Business Trends recognizes that new technology is at the forefront of manufacturing and field service management.

Fireside Chat: Lessons from "The Convenience Revolution"

Speaker: Shep Hyken, Bestselling Author & Customer Experience Expert

Customers now have raised expectations, and this trend will be accelerating in the future. A revolution in customer convenience is currently underway, disrupting old business models and driving rapid innovations.

Contact Centre Analytics – 3 Important Trends to Watch

NICE inContact

Are you looking for ways to boost agent performance and improve your customers experience in 2020?

Trends 156

Customer Experience Trends by MaritzCX CEO Mike Sinoway


Introducing the first CX Café customer and employee experience podcast: CEO of MaritzCX, Mike Sinoway, talks about emerging trends and technologies being seen in the customer experience industry.

Trends 260

3 Customer Experience Trends to Watch Out For in 2019


So, if you’re just thinking of starting 2019 by applying a customer experience strategy to your business – here are some key trends you might want to keep an eye out for to help you get started. Customer experience is more than just trends and data to increase conversions and sales.

Trends 156

The 20 Most-Retweeted Tweets

Brandwatch CX


Exceptional Experiences for Employees and Customers

Customer Service Trends 2018: Creating Effortless Customer-Centric Experiences


Armed with that empathy and over ten years in the business, there’s been one consistent signal that stands out from the noise in this year’s customer service trends: customers want effortless experiences. Navigate the trends: Customer-centric through a customer experience strategy.

Trends 275

Summer Travel Trends: The Who, What and Where

QuestionPro Audience

Audience Consumer Insights Trending consumer insights consumer trends frequent travelersPlanning a summer getaway this year? Then you’re part of the 56% of Americans who plan to take a vacation during the upcoming summer months.

Travel 212

2020: Consumer Trends for the Entertainment Industry

Brandwatch CX

Consumer Trends 2020 Uncategorized

2020 Insights: 4 Consumer Trends for the Hotel Industry

Brandwatch CX

Consumer Trends 2020

Hybrid CX (Pt 2): Including The Human Element As You Go Digital

Speaker: Colin Shaw, Founder & CEO, Beyond Philosophy

10 trends changing customer expectations


Here are 10 trends changing (and often raising) consumer expectations: 1. The post 10 trends changing customer expectations appeared first on Blog | NewVoiceMedia. The essential principles of customer service are timeless, but consumer expectations are not.

The Key 2020 Customer Service Trends You Need to Know

Team Support

The new year is here and with it comes our annual list of key customer service trends! Our 2019 trends article was a huge hit, so here’s what is set to make an impact in 2020…. Customer Service Trends

5 trends in the Call Center


5 Technological Trends in the Call Center. Several key trends are currently dominating the landscape, and have already started to infiltrate the industry even well before this year. What are the new technologies being deployed in the contact centers?

Fall Food + Drink Trends of 2018

QuestionPro Audience

Consumers are looking for warm comfort food and substantial drinks, and we are talking the top trends for fall 2018. September is upon us. With it comes sweater weather, pumpkin spice lattes, and hearty crock pot meals.

Trends 212

Ten Workplace Trends Shaping the Future

Integrity Solutions

And more 2019 workplace trends we’re watching. The post Ten Workplace Trends Shaping the Future appeared first on Integrity Solutions. The fight to keep top talent. Millennials in leadership roles. Addressing the skills gap. By Mike Esterday.

Market research industry – Current stats and future trends

QuestionPro Audience

Here are a few market research stats and trends. Here, we’ll take a look at key market research stats and trends from a variety of new reports covering the industry for market research. The market research industry has grown steadily over the last five years. But innovations could rapidly increase potential revenue in the research industry in the future. What should companies in this industry expect in the years to come?

Trends 183

Top 3 Trends at Research & Results


Held in Munich, it was certainly the “place to be” for all things market research, giving visitors the opportunity to learn about the latest trends and innovations. We made sure to keep notes and now share with you the top 3 trends that we discovered: 1. CX continues to be further discussed and pushed forward, maintaining its position as one of the top trends in the MR industry. blog customer experience market research trends research and results

The New Trend in Petcare Healthcare: CBD

QuestionPro Audience

Over the past ten years, the relationship between pet and owner has taken on a new meaning. With Americans waiting until later, if at all, to start a family , the bond with their pets has grown stronger, and young Americans are leading in their rate of pet ownership.

Guest Blog: Customer Service Trends for 2018


This week we feature an article by Rohit Prasanna who shares a great list of 10 customer service trends that will affect the customer experience this year. – Shep Hyken. The post Guest Blog: Customer Service Trends for 2018 appeared first on Shep Hyken.

Trends 105