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Trends that Disrupted Customer Service in 2018
Omnicus
SEPTEMBER 5, 2018
Keeping up with trends that revolutionized the customer service industry. Customer Service Customer Experience
Trends Related Topics 
Travel Trends of 2018
QuestionPro Audience
AUGUST 9, 2018
Read our infographic below to learn more about 2018’s travel trends. Amid low unemployment rates, travel and tourism is still one of the world’s fastest growing sectors, with bookings hitting close to $1.6 trillion in 2017 , and expected to continue to grow in 2018.
Millennial’s Spring Break Travel Trends
QuestionPro Audience
MARCH 9, 2018
Audience consumer trends Millennials travel trendsEvery year, thousands of young Americans flock to destination spots for a week of vacation during spring break. This year, 53% of millennials plan to travel for spring break.
2018 Beauty Trends
QuestionPro Audience
JULY 12, 2018
The beauty industry is an ever-evolving one, with trends like lip kits— hello, Kylie! Here are the trends that are taking the beauty industry by storm in 2018. and charcoal face masks coming from seemingly nowhere and turning into the next big thing.
Artificial Intelligence in Cloud-Based Solutions
Speaker: Rick Nucci, Co-Founder & CEO of Guru
By the end of this webinar, you will know: What is real and what is fiction in the latest trends in artificial intelligence.
2017 Customer Experience Trends (Video and Infographic)
Experience Matters
JANUARY 26, 2017
We recently published our annual listing of CX trends. In case that wasn’t enough to satiate your needs, here’s a recorded webinar and an infographic describing the trends… Click on figure above to download infographic as a.png file, or click here to download it as a .pdf.Filed pdf.Filed under: Customer experience, Purpose, Trends. Customer experience Purpose Trends
2017 Customer Experience Trends (Video and Infographic)
Experience Matters
JANUARY 26, 2017
We recently published our annual listing of CX trends. In case that wasn’t enough to satiate your needs, here’s a recorded webinar and an infographic describing the trends… Click on figure above to download infographic as a.png file, or click here to download it as a .pdf.Filed pdf.Filed under: Customer experience, Purpose, Trends. Customer experience Purpose Trends
15 Customer Experience Trends for 2018 (Infographic)
Experience Matters
JANUARY 3, 2018
Last month, Temkin Group published its annual list of CX trends and we labelled 2018 “The Year of Humanity.” ” Here’s an infographic showing the 15 trends (also available in poster form): Here are links to download different versions of the infographic: Infographic: in .jpg The post 15 Customer Experience Trends for 2018 (Infographic) appeared first on Customer Experience Matters®.
4 Tech Trends That Broke the Field Service Mold
Smarter CX
OCTOBER 8, 2018
Here are 4 tech trends that broke the traditional field service mold. This trend reduced IT costs while freeing employees to use the tools with which they’re most comfortable.
2015 Trends in Customer Service
Who's Your Gladys?
JANUARY 6, 2015
As a new year begins, before you consider how these trends apply to your business, take a minute to notice these three things: What went right in. Best practices Customer Service Marilyn Suttle 2015 trends Customer Service Articles customer service training customer service trends
10 trends changing customer expectations
NewVoiceMedia
OCTOBER 2, 2017
Here are 10 trends changing (and often raising) consumer expectations: 1. The essential principles of customer service are timeless, but consumer expectations are not. Customers have always wanted a friendly, efficient and reliable service, but with the development of new technology, their expectations have been raised. They want a more efficient service than before. They don’t just want friendly; they want to feel like the service has been personalized for them.
The New Trend in Petcare Healthcare: CBD
QuestionPro Audience
OCTOBER 10, 2018
Over the past ten years, the relationship between pet and owner has taken on a new meaning. With Americans waiting until later, if at all, to start a family , the bond with their pets has grown stronger, and young Americans are leading in their rate of pet ownership.
Fall Food + Drink Trends of 2018
QuestionPro Audience
SEPTEMBER 14, 2018
Consumers are looking for warm comfort food and substantial drinks, and we are talking the top trends for fall 2018. September is upon us. With it comes sweater weather, pumpkin spice lattes, and hearty crock pot meals.
2018 Home Renovation Report: Homeowner Trends, Spending and Priority Projects
QuestionPro Audience
APRIL 24, 2018
QuestionPro Audience conducted a survey with 500 homeowners across the United States to gauge homeowner trends, future renovation plans and spending habits for spring 2018. Audience Business Market Research consumer insight contractors home improvement home renovation homeowner trends
Summer Travel Trends: The Who, What and Where
QuestionPro Audience
APRIL 26, 2018
Audience Consumer Insights Trending consumer insights consumer trends frequent travelersPlanning a summer getaway this year? Then you’re part of the 56% of Americans who plan to take a vacation during the upcoming summer months.
10 trends changing customer expectations
NewVoiceMedia
AUGUST 30, 2017
Here are 10 trends changing (and often raising) consumer expectations: 1. The post 10 trends changing customer expectations appeared first on Blog | NewVoiceMedia. The essential principles of customer service are timeless, but consumer expectations are not.
Troublesome Trends & Predictions for 2018
Beyond Philosophy
JANUARY 8, 2018
From changing titles but not behavior to a poor understanding of what customers want, the trends are troublesome. It is why I feel frustrated by these poor trends in my industry. The post Troublesome Trends & Predictions for 2018 appeared first on.
5 trends in the Call Center
Jacada
AUGUST 15, 2017
5 Technological Trends in the Call Center. Several key trends are currently dominating the landscape, and have already started to infiltrate the industry even well before this year. What are the new technologies being deployed in the contact centers?
Customer Service Trends 2018: Creating Effortless Customer-Centric Experiences
Kayako
JANUARY 24, 2018
Armed with that empathy and over ten years in the business, there’s been one consistent signal that stands out from the noise in this year’s customer service trends: customers want effortless experiences. Navigate the trends: Customer-centric through a customer experience strategy.
Consumer Trends Taking Over the Food Industry This Summer
QuestionPro Audience
JUNE 21, 2018
According to Mintel’s 2018 Summer Food and Drink Trend Report , vegan barbecue is on the rise. Summertime brings the heat, barbecues and pool parties. The food and beverage industries count on American consumers purchasing traditional barbecue fare such as burgers, hot dogs, and beer.
Top 5 Automation trends in the Contact Center
Jacada
MARCH 21, 2018
Here are the top 5 customer service automation trends in 2018: Read More.
The 3 Hottest Trends Impacting Outsourced Customer Care
BlueOcean
JULY 12, 2018
The post The 3 Hottest Trends Impacting Outsourced Customer Care appeared first on. The only constant in the customer care world is change, and if you don’t keep up, you’ll be left behind.
Big Idea Marketing Trends that can Transform Your Brand
QuestionPro Audience
AUGUST 7, 2018
Marketing trends come and go, sometimes as swiftly (and pitilessly) as the evening tide. It’s just not easy to catch the right trend wave. But in many ways, these trends are priceless because they deeply motivate consumers into action.
3 key customer service trends for 2018
NewVoiceMedia
MARCH 26, 2018
But a major challenge for many businesses – even the most customer focused – is keeping up with the latest trends that define what “good” service looks like, as customer expectations and preferences are constantly evolving. We recently partnered with Bluewolf and Salesforce for a webinar on how today’s best service organizations are enabling those types of interactions, and the trends they will be focusing on in 2018.
Banking Trends That Are Going to Define 2018
CloudCherry
JANUARY 4, 2018
Here are some of the trends that will define 2018 for the banking industry. The post Banking Trends That Are Going to Define 2018 appeared first on CloudCherry.
2017 Customer Experience Trends, “The Year of Purpose”
Experience Matters
JANUARY 4, 2017
It’s once again the time of year when I publish Temkin Group’s CX trends. In my post last year, we named 2016 “The Year of Emotion.” With my previous post, we declared 2017 “The Year of Purpose.” During this year, companies will be: Elevating Purpose. Over the past year, we’ve seen more articles discussing purpose, and leaders are beginning to […]. Customer experience Featured Purpose
2017 Customer Experience Trends, “The Year of Purpose”
Experience Matters
JANUARY 4, 2017
It’s once again the time of year when I publish Temkin Group’s CX trends. In my post last year, we named 2016 “The Year of Emotion.” With my previous post, we declared 2017 “The Year of Purpose.” During this year, companies will be: Elevating Purpose. Over the past year, we’ve seen more articles discussing purpose, and leaders are beginning to […]. Customer experience Featured Purpose
Blockchain, the Internet of Things and other top tech trends for 2018
Vision Critical
NOVEMBER 10, 2017
Which emerging technology trends will shape the business world in 2018, and how will they change consumer behaviors and expectations? Here’s a roundup of expert predictions on tech trends that will shape 2018 and beyond.
Revealed: New Trends on Pricing
Beyond Philosophy
APRIL 19, 2017
A new Kibo study called the “ Consumer Trends Report, 2017 Edition ” reveals that 76% of respondents research prices on a product they want to buy, up 10% from the year previous. The post Revealed: New Trends on Pricing appeared first on.
8 CX Trends for 2015 (The Year of the Employee)
Experience Matters
JANUARY 6, 2015
It’s once again the time of year for me to publish my CX trends. Although I published 13 CX trends for 2013 and 14 CX trends for 2014 , I decided that 15 trends for 2015 would be too many to track. This is a continuation of a trend that I highlighted last year.
Retail trends shaping the consumer experience
Vision Critical
MAY 19, 2017
” Here are the five of the biggest trends that are already making traditional retail look archaic. While it’s important to be aware of trends, retailers need to make sure that their investments help enhance the customer experience.
MaritzCX Mentioned in CustomerThink Post on VoC Trends
MaritzCX
MAY 22, 2017
MaritzCX was recently mentioned in an article by Bob Thompson on CustomerThink.
MaritzCX Mentioned in CustomerThink Post on VoC Trends
MaritzCX
MAY 22, 2017
MaritzCX was recently mentioned in an article by Bob Thompson on CustomerThink.
3 Vital Trends For Your Mobile Experience
Beyond Philosophy
NOVEMBER 23, 2016
When it comes to mobile experience, there are three trends of which every organization should be aware. Trend #1: Efficiency. Trend #2: Accessibility. Trend #3: Security. The fact is that these trends in mobile UX are common sense.
Emerging Trends In Customer Experience: The Continuing Story
Storyminers
JANUARY 12, 2017
Kampyle, now part of Medallia, published this interview as a kick-off to their Emerging Trends in Customer Experience series in 2016. What CX trends do you see emerging this year? The post Emerging Trends In Customer Experience: The Continuing Story appeared first on Storyminers.
4 Tech Trends Taking Over the Pet Industry
QuestionPro Audience
FEBRUARY 16, 2018
We took a look at four tech trends that are taking the pet world by storm. The way Americans view their pets has changed dramatically in the past two decades. Pets are now looked at as an integral part of our families, and are cared for as such. Currently, 68% of U.S.
7 Top Trends from 2018 Smarter Services Symposium
Up Your Service
SEPTEMBER 22, 2018
Here are some of 10 of the top trends we take away from this positive and powerful annual event. But the trend is unmistakable. Which of these trends do you recognize as affecting your business today?
Webinar: CX Trends for 2015 (Year of the Employee)
Experience Matters
JANUARY 30, 2015
Earlier this month, I published Temkin Group’s CX Trends for 2015 , which labeled 2015 as “The Year of the Employee.” ” Here’s a recording of a recent webinar going over those trends: See listing of Temkin Group’s recorded webinars.
The future of Co-browsing: 5 Trends to Watch
TechSee
JUNE 5, 2018
With co-browsing gaining traction in customer service organizations, here are the 5 hottest trends currently developing in the co-browsing domain. The post The future of Co-browsing: 5 Trends to Watch appeared first on Techsee. Show, Don’t tell.
Customer Service Trends to Look for in 2017
Comm100
DECEMBER 22, 2016
In this article, we’re going to give you a sneak peak at some of the customer experience trends that you can expect to see in the new year, and some tips on how you can put them into practice. There’s good reason to believe that this will be one of the bigger customer service trends of 2017.
6 Hot Retail Trends in 2018
Smarter CX
MARCH 29, 2018
At NRF 2018, we asked retail leaders: “ What are the top retail trends in 2018? ” From artificial intelligence and machine learning to voice assistants, hear about six of the hottest retail technologies and trends they see making an impact this year.
5 Top CX Trends For Survival in the Age of the Customer
360Connext
SEPTEMBER 27, 2017
Keeping up with customer experience trends is now an essential part of running a successful business. Are you following these 5 critical customer experience trends? What are some of the customer experience trends we’ll see through the end of 2017 and into 2018?
4 Technology Trends set to Improve Customer Experience in 2017
Jacada
APRIL 6, 2017
There's no denying the fact that customer service is critical to any business. As customers have more alternatives than ever, the businesses that win the battle of customer service gain a clear competitive advantage.
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