Trends Related Topics 
InMoment XI
DECEMBER 15, 2022
Digital experience trends are the new road maps of modern day business. Think of digital experience trends being the new maps application in your business. Think of digital experience trends being the new maps application in your business. 3 Steps to Start the Next Digital Experience Trend. Tune in below!
InMoment XI
MARCH 16, 2022
Earlier this year, we released a customer experience (CX) (and employee experience) trends report for both the North America and Asia-Pacific (APAC) regions. These new CX trends were based on indirect and inferred data, as well as surveys across several industries. CX Trend #2: The Impact of Social Media Influencers.
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InMoment XI
JANUARY 18, 2022
It’s never been more important to stay tuned into employee and customer experience trends. The “2022 Experience Trends Report: Four Trends That Are Changing Customer & Employee Experiences This Year” just dropped, and we wanted to give you a sneak peek! About the 2022 Experience Trends Report. A Word About COVID.
InMoment XI
SEPTEMBER 20, 2023
By Simon Fraser, InMoment + Kirstin Simons, NPSx by Bain & Company NPSx by Bain & Company and InMoment recently released the State of CX: UK Consumer Trends Report , an in-depth analysis of customer perceptions on brand experiences across multiple industries. It consistently outperforms the average across all NPS drivers.
Speaker: Jennifer Hileman - Director, Retail Data & Technology at Orium, and Zach Ettelman - Solutions Partner Team in North America at Talon.One
Real-World Success Stories and Future-Forward Practices: Be inspired by the success of industry leaders who’ve harnessed these strategies and gain insight into the trends shaping the future of retail. Dive into retention tactics, encompassing dynamic rewards, discounts, and innovative ways to show appreciation.
BlueOcean
NOVEMBER 13, 2023
The quickest way to get re-inspired is by getting a finger on the pulse of current news and customer service trends in the industry. What new trends and technologies are on their mind? What trends are more than buzzwords and can actually make a real impact on your work? How are other customer experience leaders delivering?
Lumoa
NOVEMBER 7, 2022
And just like these new phrases have become commonplace now, new customer experience trends are popping up as well. Staying on top of trends means that your organization won’t fall behind. 7 Customer Experience Trends to Know in 2023 Here are seven trends that will keep your customer experience strategy on top. #1
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In this e-book, you’ll discover the origins of CX, its evolution into an actionable tool for customer feedback, and where the future of CX is headed.
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One of the top trends driving a new communication experience is how companies are competing on the customer experience. Organizations that combine contact center and business communications see 3x higher customer satisfaction and 2.4x revenue growth.
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From this feedback, you can identify trends and opportunities to improve CX across the customer journey, meet customer needs, and build better customer relationships. The Voice of the Customer (VoC) is the core foundation of any successful customer experience program.
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If your CX program has started to stagnate, check out our latest whitepaper for tips on how to reverse the trend. A year or two down the track, however, it can feel like your program has flat-lined and you find it hard to make continuous (and meaningful) improvements.
Speaker: Rick Nucci, Co-Founder & CEO of Guru
By the end of this webinar, you will know: What is real and what is fiction in the latest trends in artificial intelligence. How to leverage AI to drive cloud-based solutions in contact centers. How to combine the human element with automation, rather than replacing them.
Speaker: Skilljar Experts
Trends and opportunities we see among our customer base. Linda Schwaber-Cohen, Product Marketing. You’ll learn: The Skilljar methodology to great onboarding. What we've learned and how we're constantly improving our onboarding program. How digital resources can support your onboarding program. Register now to reserve your spot! Can't make it?
Speaker: Jenn VandeZande, Head of Digital Engagement Strategy at SAP Customer Experience | Beth Scott, VP, Business Operations - Supply Chain | Nikki Grigsby, PHR, Chief Operations Officer at Syndigo | Levana Wang, Content Creator, Gen Z Expert
Furthermore, there's the growth of social commerce, evolution of omnichannel commerce, in-store transformation, and online/offline hybridization, all of which are becoming e-Commerce trends that will inevitably shape the 2022 innovation landscape.
Speaker: Bob Azman, Founder and CXO, Innovative CX Solutions, LLC
This session will cover key metrics used to determine ROI. It will also cover the type of VOC measurements that can be utilized in any business environment, be it B2B, B2C, or B2B2C.
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