Trends Related Topics 
C3Centricity
DECEMBER 10, 2024
Each trend signals a shift in consumer priorities, urging brands to adopt innovative approaches to thrive. If you prefer to listen rather than read: Marketing Deep Dives by Denyse Top 2025 Consumer Trends For CPG 1. Consumers now demand tailored experiences that align with their unique needs, values, and preferences.
InMoment XI
DECEMBER 9, 2024
Lets dive into the hottest trends and their implications for experience improvement. Societal trends are shaping new opportunities and challenges for CX leaders: Wellness Culture: Self-care is booming, from non-alcoholic beverages to gut health products. CX leaders face a thrilling challenge: staying ahead in a rapidly changing world.
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eglobalis
NOVEMBER 5, 2024
Solis redefined CX as more than a trend, positioning it as central to brand strategy. His insights have consistently helped businesses stay ahead of trends and adapt to ongoing change. (WTF) – Defining Customer Experience (CX) What’s the Future of Business?
InMoment XI
NOVEMBER 12, 2024
Conversely, social listening identifies larger trends and themes through audience analysis, competitive intelligence, and customer sentiment tracking. By tracking which topics are being mentioned frequently, you can identify this as a trend that can be further explored with social listening tools.
Speaker: Alexa Acosta, Director of Growth Marketing & B2B Marketing Leader
With so many trends competing for attention, how do you cut through the noise and focus on what truly moves the needle? In this webinar, industry expert Alexa Acosta will break down the most impactful marketing trends shaping the industry today and how to turn them into real, revenue-generating strategies.
TechSee
DECEMBER 11, 2024
Each of these predictions is based on an analysis of the leading service trends in 2024 presented at conferences, as well as those most discussed by influencers, reporters and analysts. To be fair, this is a trend that has been predicted as eminent for at least a decade. The lesson? Outcome : Progress at last!
Calabrio
MARCH 25, 2025
Analytics Contact center trends in 2025: Six key takeaways from the State of the Contact Center report Share The contact center industry is at a crossroads. These leaders insights shed light on the biggest contact center and customer experience trends, developments which are rapidly reshaping the industry as we know it.
Speaker: Becky Parisotto and John Vurdelja
📈 Scaling for Seasonal Peaks: Prepare for fluctuations like spring DIY trends or holiday surges with flexible, scalable systems. . 🚚 Tailored Customer Delivery: Deliver exceptional experiences through specialized services that align with customer expectations.
Speaker: Jennifer Wright and Nick Barron
The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back.
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In this e-book, you’ll discover the origins of CX, its evolution into an actionable tool for customer feedback, and where the future of CX is headed.
Speaker: Aindra Misra, Sr. Staff Product Manager of Data & AI at BILL (Previously PM Lead at Twitter/X)
Embark on a transformation journey into the heart of the data ecosystem! This webinar is your gateway to a deeper comprehension of the foundations that drive the data industry and will equip you with the knowledge needed to navigate the evolving landscape. Delve into the diverse use cases where data analytics plays a pivotal role.
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One of the top trends driving a new communication experience is how companies are competing on the customer experience. Organizations that combine contact center and business communications see 3x higher customer satisfaction and 2.4x revenue growth.
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Download our full report to discover key trends, implementation strategies, and the most critical KPIs for measuring AI success in contact centers. Those leveraging AI for conversation analysis are seeing faster resolution times, improved customer satisfaction, and reduced agent burnout.
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From this feedback, you can identify trends and opportunities to improve CX across the customer journey, meet customer needs, and build better customer relationships. The Voice of the Customer (VoC) is the core foundation of any successful customer experience program.
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If your CX program has started to stagnate, check out our latest whitepaper for tips on how to reverse the trend. A year or two down the track, however, it can feel like your program has flat-lined and you find it hard to make continuous (and meaningful) improvements.
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