The Whys and Hows of Community Guidelines

Vanilla Forums

The first thing that most members are encouraged to do when they join a new community is to check out their community guidelines. Ensuring that your community guidelines are clear well-written should be a high priority for any community manager.

How to Return to Work After COVID-19 Lockdown : Guidelines and Precautions

SurveySparrow

Though the whole world has found itself in dire straits due to the pandemic, it is possible to curb its spread and elude the disease if certain guidelines are strategically carried out in workplaces. Special Guidelines to Be Considered by Employers for Safe Back to Work Transition.

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Why Customer Service Employees Need Guidelines Not Just Rules

CSM Magazine

So, apart from rules that tell an employee what they can or can’t do, it’s also essential that employees have guidelines as well. Guidelines enable employees to exercise personal judgment which may mean all the difference between retaining and losing a customer.

How to Respond to Reviews Under HIPAA Guidelines

ReviewTrackers

The regulations of HIPAA require health care providers to follow privacy guidelines so that a patient’s health information is confidential. Saran Zamora, marketing coordinator at Nicklaus Children’s Hospital, responds reviews under the HIPAA guidelines. What is HIPAA?

Bill Hogg: 4 Steps to GIVE Exceptional Service and Utilize Service Guidelines

Bill Quiseng

In my experience as a leadership change consultant , the following four guidelines can help you effectively engage with your customers in all situations: Greet : Greet every customer with a smile, make eye contact. Why Your People Need Guidelines, Not Policies.

When Responding to Online Reviews, Keep HIPAA Guidelines in Mind

ReviewTrackers

When Responding to Online Reviews, Keep HIPAA Guidelines in Mind . When responding to online reviews be sure to keep HIPAA guidelines in mind. Welcome to Customer Insights , a weekly digest of the most important stories about online reviews, customer feedback, and customer experience.

3 guidelines for survey invitations to increase response rates

Enalyzer

This boils down to our last guideline: motivate your respondents. You’ve invited 500 respondents by email to your survey. So far, only 17 people have opened your survey – and only 12 people have completed your survey, not even a measly 3% of your target group. You keep hitting ‘Refresh’ on your browser, hoping to collect more data from respondents – but as the days pass, you lose all hope. Does this sound familiar to you?

New Guidelines on Consumer Engagement and Data Privacy

Natalie Petouhof

Tweet The Consumer Goods Forum has created and agreed on a new set of ‘ Consumer Engagement Principles ’ (the “Principles”). The industry-wide Principles will act as a framework for how companies engage with their consumers, and are designed to promote an environment of trust and pro-active consumer communication. The Principles are meant to benefit all stakeholders as the industry looks to safeguard consumers’ data and nurture greater consumer trust.

Article 29 Working Party Published Guidelines on Transparency under the GDPR

Verint

On December 12, 2017, the Article 29 Working Party (“Working Party”) published its guidelines on transparency under Regulation 2016/679 (the “Guidelines”). The Guidelines aim to provide practical guidance and clarification on the transparency obligations introduced by the EU General Data Protection Regulation (“GDPR”). Changes to the notice : The Guidelines emphasize that the transparency requirements apply throughout the processing process.

Proper CX Governance: Eating Your Customer Experience Vegetables

McorpCX

Customer Experience customer experience strategy CX leaders measure customer experience Business Strategy Experience Strategy Business Success CX Governance CX Guidelines ForbesHumans like rules — when they apply to someone else.

Customer Service Rules vs. Guidelines: Lessons about Customer Service

Customer Interactions

Sometimes “company policy” drives me crazy. Often policies are perceived as unbendable rules. When it comes to customer service, the words policies and rules may not be the best choice of words for creating a customer focused environment.

The 10 Commandments of a Customer Service Religion

Provide Support

What is there that all of us should keep in mind and focus on, what are the guidelines? Articles Best Practice 10 commandments of customer service 10 commandments of customer service religion customer service guidelines what's really important in customer service

Set the tone for exceptional customer service!

Customer Enthusiast

Beyond that, consider guidelines that will contribute to the effectiveness of electronic communication, such as: Always add a brief greeting rather than jumping right in to the business at hand. assumptions chat customer electronic communication email guidelines language protocol tone

Changes in Consumer Habits | A Closer Look at the Restaurant Industry

IntouchInsight

In this report, we look at the implications that COVID-19 has had on consumer habits as they pertain to the consumption of take-out and dine-in food and beverages, as well as how the restaurant industry will need to adapt in order to meet new health and safety guidelines

Accessibility Improvements for Your Rewards Program

Perkville

Recently, we've been making some updates to our reward program pages to provide better compliance with Web Content Accessibility Guidelines (WCAG) 2.0.

Mystery Shopping ROI: Linking Restroom Cleanliness to Revenue

MaritzCX

Definitions of compliance can come from many different sources, including formal corporate guidelines, manuals dictating Standard Operating Procedures (SOPs), and even government-regulated mandates.

ROI 260

10 Steps to start your Global CX Program

MaritzCX

The following ten steps are a guideline to a successful start of your global CX program: 1. Implementing a locally and globally effective, yet efficient customer experience(CX) program doesn’t come easy. To be successful, such a program needs to deliver against very different needs, from the head office to local markets. Define what global means to your organization This. View Article

5 Ways to Create Social Media Advocates

MaritzCX

Here are two key guidelines to ensure authenticity and trust: Always ask respondents if they want their comments to be posted on.

5 Ways to Create Social Media Advocates

MaritzCX

Here are two key guidelines to ensure authenticity and trust: Always ask respondents if they want their comments to be posted on.

10 Steps to start your Global CX Program

MaritzCX

The following ten steps are a guideline to a successful start of your global CX program: 1. Implementing a locally and globally effective, yet efficient customer experience(CX) program doesn’t come easy.

10 Steps to start your Global CX Program

MaritzCX

The following ten steps are a guideline to a successful start of your global CX program: 1. Implementing a locally and globally effective, yet efficient customer experience(CX) program doesn’t come easy.

How to optimize the curbside experience for customers

SMG CX

Social distancing guidelines and COVID-19 regulations haven’t just led to the closure of restaurant dining rooms and strict in-store shopping procedures—they’ve created a surge in curbside pick-up for all types of businesses.

How to use Calabrio WFM to empower a remote workforce

Calabrio

Intraday Dynamic Scheduling: Intraday Dynamic Scheduling allows employees to take overtime or voluntary time off, based on guidelines set by the organization. OT/VTO guideline are created by administration when creating events.

8 Tips For Online Community Moderators

Vanilla Forums

They are there to help facilitate conversations between fans in accordance with the brand guidelines of their company and foster a spirit of cooperation. I really like being a moderator. Do you want to learn how to be a moderator? Because we are going to talk about being a great moderator.

10 Examples of Small Businesses Creatively Changing their Products/Services Offerings for Coronavirus

FiveStars

The purpose of this adaption is to comply with current social distancing guidelines while continuing to safely deliver products or services to their clientele.

Revamp Your Business Facebook Page to Level Up During Coronavirus Era

FiveStars

Social distancing guidelines and related health regulations mean that many small businesses need to establish an online presence to remain visible.

Automate Code Reviews on Github Using a Chatbot

kommunicate

Most projects have a common guideline which developers need to follow while creating and reviewing the pull requests. Now it is hard for developers to remember every guideline while making a pull request and even more difficult [.].

Call Center Quality Assurance Solutions For Tip-Top Customer Service

PlayVox

Great customer service requires clear guidelines and knowledgeable staff. You have to know and clearly define what you need from your agents. But even that isn’t enough. For a variety of reasons, your agents might not deliver the customer service you need them to.

Address Legal, Regulatory, And Operational Risks For The Return To Work

Forrester's Customer Insights

Government guidelines along with health and safety risks are undoubtedly top of mind, but there’s more. We are currently at the beginning of Phase Three (Management) as regions and businesses reopen. This is a challenging transition for organizations. A global pandemic has no clear end.

Five AI Principles To Put In Practice

Forrester's Customer Insights

From tech vendors to governments to industry consortia to the Vatican, it seems that every day a new entity is announcing its set of AI principles — broad guidelines for how AI systems should be responsibly developed, trained, tested, and deployed.

3 Ways to Provide Success When Handling Rude Customer Interactions

NICE inContact

Be sure your employees understand your guidelines for acceptable resolutions as well as their spheres of influence — and when the interaction may need to be escalated. Use this guideline to set the model for behavior. As I searched for ways to discipline my accident-prone, very determined, yet very sensitive and sometimes diva-like 5-year-old daughter, I had a revelation: Dealing with rude customers in the contact center can be similar to this challenge.

5 Simple Steps to Follow for Conducting a Successful Heuristic Test

Truthlab

This method provides designers, developers and engineers with quick and effective guidelines to […]. Reading Time: 3 minutes Heuristic evaluation is highly effective, relatively inexpensive and time efficient.

7 Key Steps for Your Customer Service Team’s Complete Learning Program

PlayVox

To help you avoid wasting both, we’ve put together a guideline on building an effective learning program below. Building a learning program for your customer service team isn’t something to take lightly.

How to Clone Your Best Customers with Attribute Analysis

Promoter.io

According to scoring guidelines, it’s world class! Imagine you have a Net Promoter Score of 75. That’s pretty amazing, right?

Disney’s Never & Always

The DiJulius Group

” These are guidelines that every person in that organization clearly knows and follows 100 percent of the time. CUSTOMER BILL OF RIGHTS World-class service companies have what I refer to as a “Customer bill of rights.”

Redesign Your Physical Location To Successfully Welcome Customers Back

Forrester's Customer Insights

But judging from current guidelines, grocery store experiences, and global examples like Singapore Disneyland’s reopening, one thing is crystal clear: Don’t expect a “return to normal” anytime soon.

Let's make a toast, we are GDPR ready!

Hello Customer

Simply put, this means that every company from then on out has to comply with new general privacy guidelines when it comes to collecting data from private individuals. By now your inbox must be crammed with e-mails concerning changes in privacy policy all around.

How to Choose Outstanding Service Workshop Leaders

Up Your Service

Workshop Leader Selection Guidelines. Workshop Leader Selection Guidelines. A strong and sustainable service culture needs passionate educators, coaches, and role models who teach and apply the principles of uplifting service.

How to Choose Outstanding Service Workshop Leaders

Up Your Service

Workshop Leader Selection Guidelines. Workshop Leader Selection Guidelines. A strong and sustainable service culture needs passionate educators, coaches, and role models who teach and apply the principles of uplifting service.

Retail 2016: Predictive Analytics As Value To Your Customers

Storyminers

The only guideline was to focus on what could/should happen in 2016. At the end of last year, I was invited to share my customer experience predictions for 2016 with MarketForce, a sponsor-funded European Union event production company. With the retail industry fresh on my mind as I prepared for the NRF Big Show, I […]. The post Retail 2016: Predictive Analytics As Value To Your Customers appeared first on Mike Wittenstein.

Retail 100