3 Downloadable Resources to Help You Earn Customer-Driven Growth

Customer Bliss

I’ve been sharing business lessons to help you “ make mom proud ” from my book, and along the way, we’ve created some companion downloadable resources for you as extra takeaways. Here, I’ve compiled these resources for your convenience along with a link to its supporting blog post. Customers as Assets customer driven growth customer experience CX resource guides CX resources make mom proud would you do that to your mother

Every Product, Every Resource, All Our Expertise, on One Site

Brandwatch CX


Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Top 5 Customer Success resources


That’s why its useful to look to others in the industry to provide advice and resources to guide you along the way. To help do just that, we have proudly built an expansive library of Customer Success Resources on our site. or you’re a seasoned practitioner, this resource is for you.

resource – tbd – dreamforce


In this Dreamforce session, We’ve broken down the session below by key slides and their accompanying scripts. Guides

The 2019 Technographic Data Report for B2B Sales Organizations

In this report, ZoomInfo substantiates the assertion that technographic data is a vital resource for sales teams. In fact, the majority of respondents agree—with 72.3% reporting that technographic data is either somewhat important or very important to their organization. The reason for this is simple—sales teams value technographic data because it makes essential selling activities easier and more efficient.

Coronavirus Resources


The Alchemer team have created these resources to support you and your people. The post Coronavirus Resources appeared first on Alchemer. We are grateful for your business and we hope that you are safe and well. Free Employee Connection Pulse Survey.

Coronavirus Resources


The SurveyGizmo team have created these resources to support you and your people. The post Coronavirus Resources appeared first on SurveyGizmo. We are grateful for your business and we hope that you are safe and well. Free Employee Connection Pulse Survey.

What is ERP (Enterprise Resource Planning)?

Circular Edge

Blog Credit: Ian McCue, April 7, 2022 (What is ERP (Enterprise Resource Planning)? That’s where enterprise resource planning software comes in: ERP systems collect and organize key business information and help organizations run lean, efficient operations, even as they expand.

One Of The Best CX Resources Of 2017


This CX Resource also brings crystal clear insights useful to any serious customer experience design practitioner. You can get your own copy of this research/guidance here < The 2017 Customer Experience Excellence Analysis > The post One Of The Best CX Resources Of 2017 appeared first on Storyminers. Customer Experience is making great inroads into business, both in the US and in Europe.

7 Ways to allocate your customer experience resources more wisely


When money is tight and businesses are going through hard times, how can a business properly manage their customer experience management (CXM) resources wisely? We'll share everything you should know about allocating and managing your customer experience program when times are tough. Feed generated with FetchRSS

16 Go-to-Market Plays for Your Entire Sales Funnel

After gathering some of the best go-to-market plays from our own B2B sales and marketing pros, we've package them here for you. Try one of these 16 plays in your next salesflow or as inspiration for your next winning sales engagement strategy.

Why UX Researchers Should Revisit Academic Resources

dscout People Nerds

Explore a few examples of academic materials from the past that can help future UX research

Bridging the Gap Between Human Resources and CX


Top three ways CX and HR can collaborate for better results on customer and employee experience. Articles

27 Helpful Customer Support Tools and Resources

Help Scout

To get the most out of your customer service team, they need access to the right support tools and resources. Here are 27 to consider. Read the full article

InFocus Dive Deep Recap & Resources

Circular Edge

Sharing CE digital resources including the latest 9.2 Please do consider me at your service if you wish to request access, have any questions, additional resource needs or if you’d like to explore CE product & service innovations 1on1.

2020 Database Strategies and Contact Acquisition Survey Report

As buyer expectations continue to heighten, marketing and sales teams are feeling pressured to deliver authentic messaging to buyers at every point of their customer journey. This report aims to highlight the current state of B2B database and contact acquisition strategies, and organizations’ goals to leverage data to fuel their go-to-market strategies in 2020 and beyond.

Roundup: 18 free call center training resources for digital-first agents

NICE inContact

Raise your hand if you owe a few contact center agents apologies for how you treated them before you worked in customer experience. Call Center Best Practices Customer Experience Agent Engagement

A Practical Resource Guide for Achieving Digital Accessibility Compliance


The Web Content Accessibility Guidelines (WCAG) provides technical specifications … The post A Practical Resource Guide for Achieving Digital Accessibility Compliance appeared first on CX 2020.

GetFeedback for Salesforce Event Resources


GetFeedback seamlessly connects with Salesforce so you can easily manage your data and build an integrated feedback program. Guides

Inside Uplight’s NEUROdiversity Employee Resource Group


Uplight’s NEUROdiversity Employee Resource Group (ERG) is a private community for Uplight employees who identify as neurodivergent, including those with anxiety, depression, dyslexia, ADD/ADHD, autism, AS, PTSD, addiction and more).

How to Fearlessly Empower Your Contact Center Agents

Speaker: Jeff Toister, Employee Training Expert, Bestselling Author, Speaker

And executives worry about the cost of investing in new tools and resources. An ICMI study revealed that 86 percent of contact centers don't fully empower their agents to deliver an outstanding customer experience. One of the main inhibitors is fear.

Your 2022 Customer Experience Plan: Strategies, Videos, & Resources

Experience Investigators

It’s my sincere goal that these concepts – along with the videos and additional resources provided in this article – can serve as a springboard to your CX success. Related Resources: [Guide] CX Mission Statement Workbook. Related Resources: [Guide] SMIRC Goals checklist.

15 Use Cases for Enterprise Resource Planning (ERP)

Circular Edge

Blog Credit: Ian McCue , October 8, 2020 ( 15 Use Cases for Enterprise Resource Planning (ERP) | NetSuite ). Human Resources Management (HRM). A business that sells software uses a leading ERP system to manage accounting, sales and marketing, customer service, human resources and more.

Best Product Experience Resources for 2021


Staying on top of industry trends, and expanding your horizons on some of the best product experience resources will not be any easier than this. Dive into this all-in-all resource sheet that has everything you need in one sorted space.

CMAD 2022: Resources You Can Use


In recognition of the amazing work you do day-in and day-out with your own communities, we at Khoros have once again gathered up-to-date resources you can use - today, right now - to advance yourself. Please let us know, and share your favorite CMAD resources below

The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.

The rise of distributed energy resources (DERs)

West Monroe

The rise of distributed energy resources (DERs) is an exciting and interesting opportunity for customers, and a challenge and opportunity for the utilities and the organizations that regulate them.

The Top resources from CustomerSuccessBox


The post The Top resources from CustomerSuccessBox appeared first on. Customer Success customer success best practices customer success resources

The Ultimate List of Customer Success Resources For 2022


Every year Gainsight loves to give our customers and community the best of what we have for resources, including events, webinars, articles, ebooks, and more. The post The Ultimate List of Customer Success Resources For 2022 appeared first on Gainsight Software.

New Buyer’s Resource: Use Cases in Gartner 2020 Critical Capabilities Report

NICE inContact

We see this as a very useful resource and a real-world perspective on how NICE inContact CXone performs in key use cases for today’s contact centers including Customer Engagement Center and Agile Contact Center.

Why Is Patient Engagement Important? | Frontline Group

There are 5 critical opportunities to unlock the full power of patient engagement, which can improve your patient retention, as well as improving their health outcomes. In this eBook you will learn about: What Is Patient Engagement? How Does Patient Engagement Improve Outcomes? Why Is It Important to Include Patients in Their Care? What Are Patient Engagement Tools? What is Patient Engagement technology? Download Now this informational resource and start using a patient engagement platform to give yourself as a Provider higher satisfaction scores.

The Ultimate List of Product Experience Resources for 2022


We compiled our best Product Experience resources from last year, from blogs, ebooks, and webinars. We have more information in our resource section on our website at Gainsight.com. The post The Ultimate List of Product Experience Resources for 2022 appeared first on Gainsight Software.

Transitioning to the Cloud? Here’s Your One-stop Resource

NICE inContact

Here’s Your One-stop Resource appeared first on NICE inContact Blog. Every year, NICE inContact experts, customers and partners gather for the company’s much-anticipated Interactions user conference to explore and exchange the latest in cloud contact center ideas, trends and technology. Some of the most exciting and useful information presented comes from NICE inContact users themselves. .

New resources available from SuiteCX


We have some new curated resources to help you broaden your knowledge around customer experience, journey mapping, and journey analytics. Please visit our new SuiteCX Brand Channel on YouTube for additional resources. Karmic networking. What is networking? What is Karmic Networking? View Document. Life as a Consultant. So, you want to be a consultant? Here are some tips and techniques to follow so you can become successful in the consulting field. View Document.

Resources To Prepare For Your CX Certification

Experience Matters

I’m extremely proud to be a Certified Customer Experience Professional (CCXP). One of the reasons is that this certification encourages CX professionals to build and maintain their expertise at a high level, which will raise the overall quality of CX across organizations. So my hope is that more qualified CX professionals will join the ranks of CCXPs. If you’re thinking […]. Customer experience

Crafting Digital Communication Experiences Your Customers Will Love

Speaker: Hillary Curran, Head of Customer Experience, Guru

So much of today’s customer experience happens online. Your customer’s expectation — whether reaching out about an issue via chat, completing an online form for an event, phoning a call center, or browsing your website’s resources — is an effortless and efficient information transfer, so they can get back to focusing on their bottom line. The digital communication experiences you provide your customers can have a make-or-break impact on their opinions of your product and services, as well as your brand. So, what things must you consider when crafting an ideal digital communication experience? Hillary Curran, Head of Customer Experience at Guru, will share several tools to help you create thoughtful, delightful, and engaging experiences for your customers as you scale.

Forrester’s List Of Ransomware Resources

Forrester's Customer Insights

With ransomware continuing as a high-impact problem (with seemingly no end in sight), we’ve put together some useful ransomware resources for security practitioners. S&R pros can use these resources to help prevent, protect, detect, and respond to ransomware outbreaks.