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Money Down the Drain: Is It Worth Training These Employees?

Steve DiGioia

Imagine this: you work tirelessly for weeks on end to train a new employee, pouring all your knowledge and expertise into them. Was it worth training these employees or was it money down the drain? Employers invest significant time, energy, and resources into training new hires, only to see them leave shortly after.

Training 130
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Lack of Leadership Training Is The Reason 1/3 of Employees Quit

The DiJulius Group

An article in Fortune titled “Nearly all bosses are ‘accidental’ with no formal training—and research shows it’s leading 1 in 3 workers to quit” shares research conducted by The Chartered Management Institute revealing that many of those promoted into managerial positions are all title and no training.

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Why the Marketing Budget Should Include Customer Service Training

ShepHyken

We recently had a client say their training budget didn’t have money allocated to customer service training. Typically, companies spend a lot of money training salespeople, which often falls under the sales budget, not the training budget. It’s how a customer is treated at every step of doing business with you.

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How to spot and act on agent training opportunities

NICE inContact

Training agents to be digitally fluent is a widespread opportunity. To get you started, download "The Ultimate Guide to CX Agents: Hiring, Training, Onboarding, and Measuring Contact Center Agents in a Post-Pandemic Digital World."

Training 200
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11 Tips to Drive Learning Content Consumption

This insightful eBook offers valuable strategies to optimize content quality, increase consumption rates, and amplify the impact of your member training program. You’ll discover why measuring content consumption is pivotal for program success and explore effective tactics to boost overall engagement.

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How to Prove the ROI of Your Online Training Program

Gainsight

As a training or operations professional, you’ve probably faced plenty of questions regarding ROI (return on investment) from colleagues when evaluating an online learning initiative. For online training programs, data plays a critical role from beginning to end. Let’s start with the business success metrics for workforce training.

ROI 52
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Best places for customer service certification & training

GetFeedback

Learn why earning a customer service certification will benefit your business and find organizations offering training and certifications.

Training 195
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How Do You Measure the Success of Enterprise Learning?

With our experience across multiple learning segments, from professional training and customer education to partner enablement and more, we’ve isolated three key pillars that describe the value of customer learning alongside real-world examples.

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Customer Education Maturity Model: How Customer Learning Programs Create Value

How to build a plan and get executive buy-in for your customer training initiatives. You’ll learn: The roadmap for how superior customer learning programs grow. The common stages – and barriers – of program development. A strong customer learning program can drive signfigicant performance gains for your business.

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The Why, What, & How of Transitioning to Virtual Training

In this guide, we’ll explore the key characteristics of on-demand training and delve into the benefits of this method for students.

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Discover What Stage Your CE Program is in and the Next Steps for Tomorrow’s Growth

Find out in this short Customer Education Maturity Model Self-Assessment checklist which will help you determine which of the 5 maturity stages your program is in today: Step 1: Train Your Customers. Step 2: Build Foundation for Scale. Step 3: Personalize Learning. Step 4: Expand Business Impact. Step 5: Elevate the Brand.

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[Live Webinar] Creating Delightful Customer Education Programs that Drive Business Outcomes

Speaker: Daniel Quick, Head of Customer Education, Asana

Every day, customers are faced with a multitude of different, often competing, priorities and your training program is no exception. Therefore, it’s critical that both your content and your learning experience are highly engaging, especially when training is voluntary, as it often is for customers. Register now to reserve your spot!

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Badges, Certificates, and Certifications: A Comprehensive Guide to Credentialing

In this guide, we will explore the world of credentials in-depth and how they relate to customer and partner training programs. Certifications can be a huge pillar of Customer Education programs, but they can also be really daunting.

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6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook! Whether you’re looking to kickstart or expand your customer education program, you need access to a budget.

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Just launched! 2020 Customer Education Benchmarks and Trends Report

In this report, see how companies across a variety of industries are building, optimizing, and measuring their training programs. Based on a survey of more than 250+ external education teams, Skilljar has compiled this report on current trends including budgets, integrations, team structure, and more.