article thumbnail

Money Down the Drain: Is It Worth Training These Employees?

Steve DiGioia

Imagine this: you work tirelessly for weeks on end to train a new employee, pouring all your knowledge and expertise into them. Was it worth training these employees or was it money down the drain? Employers invest significant time, energy, and resources into training new hires, only to see them leave shortly after.

Training 130
article thumbnail

Train and deploy ML models in a multicloud environment using Amazon SageMaker

AWS Machine Learning

For example, you may want to make use of Amazon SageMaker to build and train ML model, or use Amazon SageMaker Jumpstart to deploy pre-built foundation or third party ML models, which you can deploy at the click of a few buttons. We show how you can build and train an ML model in AWS and deploy the model in another platform.


Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How to spot and act on agent training opportunities

NICE inContact

Training agents to be digitally fluent is a widespread opportunity. To get you started, download "The Ultimate Guide to CX Agents: Hiring, Training, Onboarding, and Measuring Contact Center Agents in a Post-Pandemic Digital World."

Training 200
article thumbnail

Release Announcement: SAP Customer Data Platform Implementation Training

SAP Customer Experience

On behalf of the SAP CRM & CX Product Learning CoE team, I am pleased to announce the official release of the updated SAP Customer Data Platform Implementation Training C4H630 – SAP Customer Data Platform Implementation Training | SAP Training Target Audience Business End Users Technical Consultants Functional Consultants Solution.

article thumbnail

The Why, What, & How of Transitioning to Virtual Training

In this guide, we’ll explore the key characteristics of on-demand training and delve into the benefits of this method for students.

article thumbnail

Behind the scenes: Onboarding and training our customers from kickoff to implementation

NICE inContact

The main feedback that the education and onboarding team receive post-training is regarding the positive relationship our customers build with the trainers and onboarding managers they work with. The success and satisfaction of our customers is our primary focus. Read more about our customers and their success stories.

Training 273
article thumbnail

Best places for customer service certification & training


Learn why earning a customer service certification will benefit your business and find organizations offering training and certifications.

article thumbnail

[Live Webinar] Creating Delightful Customer Education Programs that Drive Business Outcomes

Speaker: Daniel Quick, Head of Customer Education, Asana

Every day, customers are faced with a multitude of different, often competing, priorities and your training program is no exception. Therefore, it’s critical that both your content and your learning experience are highly engaging, especially when training is voluntary, as it often is for customers. Register now to reserve your spot!

article thumbnail

Badges, Certificates, and Certifications: A Comprehensive Guide to Credentialing

In this guide, we will explore the world of credentials in-depth and how they relate to customer and partner training programs. Certifications can be a huge pillar of Customer Education programs, but they can also be really daunting.

article thumbnail

6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook! Whether you’re looking to kickstart or expand your customer education program, you need access to a budget.

article thumbnail

Just launched! 2020 Customer Education Benchmarks and Trends Report

In this report, see how companies across a variety of industries are building, optimizing, and measuring their training programs. Based on a survey of more than 250+ external education teams, Skilljar has compiled this report on current trends including budgets, integrations, team structure, and more.

article thumbnail

How Call Lifecycle Details Help Increase Customer Satisfaction

Enhance agent training and quality assurance. In this eBook, TASKE shows how you can: Resolve customer complaints faster. Identify hidden trends to improve operations. Easily locate callers or agents when calls are dropped or lost.

article thumbnail

How to Evaluate ASR Solution Brief

How to improve model accuracy with training data. In this solution brief, you will learn: The differences between 1st generation, 2nd generation, and modern-day ASR solutions. How to test AI ASR solutions. Download our solution brief now.

article thumbnail

Customer Education Maturity Model: How Customer Learning Programs Create Value

How to build a plan and get executive buy-in for your customer training initiatives. You’ll learn: The roadmap for how superior customer learning programs grow. The common stages – and barriers – of program development. A strong customer learning program can drive signfigicant performance gains for your business.

article thumbnail

How Deepgram Works

How you can label, train and deploy speech AI models. Regardless of whether you are evaluating Automatic Speech Recognition (ASR) solutions to get more value out of your call center data, build the next game-changing voice feature, or are just looking to save a lot of money on speech transcription, Deepgram is the platform to get you there.