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Sales Training Metrics That Matter

Integrity Solutions

While investing in sales training can produce a range of benefits, all of us in sales know it all boils down to the bottom line. Here are the sales training metrics you should be using to measure your success. How to Determine Sales Training Metrics.

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How to spot and act on agent training opportunities

NICE inContact

Training agents to be digitally fluent is a widespread opportunity. To get you started, download "The Ultimate Guide to CX Agents: Hiring, Training, Onboarding, and Measuring Contact Center Agents in a Post-Pandemic Digital World."

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Guest Post: Cultivate a Customer Service Online Training

ShepHyken

He shares the importance of developing online training resources for your customer service team and how to implement one for the success of your business. However, this is only possible if they are trained the right way. . Why Your Customer Service Needs Online Training .

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Training and Development as an Employee Retention Strategy 

COPC

Training and development functions exist in most contact center operations. Some organizations focus primarily on new hire training, while others also provide ongoing training. Global Benchmarking Series, Contact Center Training and Development. New Hire Training.

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Brain Fog HQ: Memory Enhancement Techniques for Professional Development

Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion

In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enhance your professional development and lifelong learning.

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Customer support training is way too passive

Kayako

There are quite a few things that limit the value of lesson-based training sessions: it’s a form of passive learning; it’s usually tailored to a group rather than an individual; and it doesn’t happen regularly. Even after plenty of training, many support reps still feel grossly underprepared to go out and handle customers. Training alone doesn’t instil the methods and techniques that reps need to master real life scenarios.

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Learning the Benefits of Virtual Training

Integrity Solutions

Benefits of Virtual Training. For clients, flexibility of delivery is a benefit of virtual training delivery. Less time out of the field – Virtual training reduces time out of the field by 50% (to/from traveling). So, virtual training has many benefits.

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Scaling distributed training with AWS Trainium and Amazon EKS

AWS Machine Learning

Although larger models tend to be more powerful, training such models requires significant computational resources. Today, we are excited to announce official support for distributed training jobs using Amazon EKS and EC2 Trn1 instances.

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Behind the scenes: Onboarding and training our customers from kickoff to implementation

NICE inContact

The main feedback that the education and onboarding team receive post-training is regarding the positive relationship our customers build with the trainers and onboarding managers they work with. The success and satisfaction of our customers is our primary focus.

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VIDEO: Adequate Training for Omnichannel Personalization

NobelBiz

Richard has considerate training advice regarding this. The post VIDEO: Adequate Training for Omnichannel Personalization appeared first on NobelBiz®. For successful customer support, omnichannel personalization has become the norm.

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The Why, What, & How of Transitioning to Virtual Training

In this guide, we’ll explore the key characteristics of on-demand training and delve into the benefits of this method for students.

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A Sales Training Strategies Action Plan to Ignite Your Team’s Success

Integrity Solutions

If you’ve implemented sales training this year, you’re not alone. Studies have shown that upwards of $15 billion is spent annually on sales training in the United States alone. 4 Questions to Assess Your Sales Training Strategies.

Training 101
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Scaling Large Language Model (LLM) training with Amazon EC2 Trn1 UltraClusters

AWS Machine Learning

Modern model pre-training often calls for larger cluster deployment to reduce time and cost. At the server level, such training workloads demand faster compute and increased memory allocation. This post focuses on model training in an UltraCluster. Launch your training job.

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Training Contact Center Agents to Multitask

NICE inContact

As call center agents move to fully functioning omnichannel contact center agents, the question of agent training comes into focus—particularly training contact center agents to multitask.

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Virtual Training Facilitation Requires a Unique Skill Set

Integrity Solutions

Virtual training is here to stay, and to get the full advantages of it, your facilitators need to go beyond knowing the material and having classroom experience to develop an entirely different skill set (and mindset). That’s particularly important in virtual training sessions.

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[Live Webinar] Creating Delightful Customer Education Programs that Drive Business Outcomes

Speaker: Daniel Quick, Head of Customer Education, Asana

Every day, customers are faced with a multitude of different, often competing, priorities and your training program is no exception. It’s critical that both your content and your learning experience are highly engaging. In this Skilljar webinar, Daniel Quick, the Head of Customer Education at Asana, will share how he brings his background in game design into Customer Education, and help you do the same.

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Customer Service Training is Not What You Think it is

ShepHyken

They do customer service training during the onboarding process. Communication is a big part of keeping the “magic” going, and to do that you must consider ongoing training. By ongoing training—and this is important—I’m not referring to pulling everyone away from their normal responsibilities for a half-day or full-day (or more) once a month or once a quarter—although some companies do that. Customer service training doesn’t have to be so formal.

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29 Customer Service Training and Coaching Tips

Stella Connect

And if you’re in a contact center performance management role, you’ve probably invested a lot of time and energy into your customer service training and customer service coaching programs. These are the top- and bottom-line benefits your coaching and training programs should deliver.

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How to Train Remote Agents

UJET

Proper training and onboarding for support agents not only helps them get up-and-running faster and more efficiently, but it can also be the difference between an average and a great customer experience. Interactive Training. Leveled Training and Targeted Coaching.

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Training The Virtual Contact Center

MiaRec

Cisco Live! Was an eye-opening and exciting event for our team, and the feeling on the ground was electric.

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6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!

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Why Customer Service Training Is Essential

Customers That Stick

Customer Service Blog customer-service-trainingWe've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.

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KM + Training = Super-Workforce

eGain Blogs

Training can help but it is not cheap, with US companies spending $92.3B in 2021 (Source: Training Magazine). Traditional training programs have been disrupted by the pandemic and hybrid work models, with 75% of agents still working remote.

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The Ultimate 6 Steps Guide To Right Customer Training Strategy

Amol Shinde

In this blog, "The Ultimate 6 Steps Guide to Right Customer Training Strategy", you'll learn simple guided steps to implement the right customer training strategy for your organization

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Deep CX: My Discussion with Lucas Fuentes, Vice President of Training & Development at ONQ

BlueOcean

I got to sit down with Lucas Fuentes, Vice President of Training & Development at ONQ, a global leader in outsourced revenue cycle management. Lucas himself is an international award-winning training executive with a law degree from Universidad de Panamá.

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Just launched! 2020 Customer Education Benchmarks and Trends Report

Based on a survey of more than 250+ external education teams, Skilljar has compiled this report on current trends including budgets, integrations, team structure, and more. In this report, see how companies across a variety of industries are building, optimizing, and measuring their training programs.

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Training large language models on Amazon SageMaker: Best practices

AWS Machine Learning

Large language models (LLMs) are neural network-based language models with hundreds of millions ( BERT ) to over a trillion parameters ( MiCS ), and whose size makes single-GPU training impractical. In the past few years, numerous customers have been using the AWS Cloud for LLM training.

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Release Announcement- SAP Sales Cloud classroom training updated

SAP Customer Experience

Hello Everyone, I’m Deepali and I’m the Portfolio Manager for SAP Sales Cloud training and enablement within the SAP Customer Experience Product Learning team. On behalf of the team, I am pleased to announce the release of the following course updates, based on the SAP Sales Cloud V1 2211 release: Customer Experience SAP Sales Cloud Training

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Collaborative Learning Is A Major Benefit Of Virtual Training

Integrity Solutions

In the past, getting top-level buy-in for virtual training was often an uphill battle. It wasn’t easy to convince leaders that training, particularly in soft skills areas like sales and service, could be conducted effectively without everyone being in the same room together.

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Joe Nutkins – How to train your dog

Helen Dewdney

Joe Nutkins, CPCFT, KCAI (CD), CDTI, shares her home with her husband Jon, two Norwich Terriers Merlin and Ripley and Aero the teenage Chocolate Labrador she is training as an assistance dog for Dogs for Autism.

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Badges, Certificates, and Certifications: A Comprehensive Guide to Credentialing

Certifications can be a huge pillar of Customer Education programs, but they can also be really daunting. In this guide, we will explore the world of credentials in-depth and how they relate to customer and partner training programs.

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CX Training Can Make You Happier… Here’s How To Get Started

Experience Investigators by 360Connext

I mean that if you keep finding ways to learn — taking courses, training — that it can create a better customer experience. How does that make you feel about the person you’re talking to and the company that trained them? Weekly or monthly training calls.

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Super Agents Needs Super Training: Create and develop highly trained and skilled agents

NICE inContact

It doesn’t help that it’s hard to find, train, and retain qualified agents. Even when they get folks to sign on, training takes too long, and time to proficiency can be even longer… if the agents stay long enough to get there!

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Announcing Centercode Training Videos

Centercode

Centercode is happy to officially offer a full suite of training videos for our software. Great news for Centercode platform beta managers and enthusiasts!

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How to Train Remote Agents

UJET

Proper training and onboarding for support agents not only helps them get up-and-running faster and more efficiently, but it can also be the difference between an average and a great customer experience. Interactive Training. Leveled Training and Targeted Coaching.

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Discover What Stage Your CE Program is in and the Next Steps for Tomorrow’s Growth

Get the Customer Education Maturity Model Self-Assessment to quickly determine which of the 5 maturity stages your program is in today and then identify the next high-impact initiatives to undertake to advance to the next stage of program growth.

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Implementing MLOps practices with Amazon SageMaker JumpStart pre-trained models

AWS Machine Learning

Amazon SageMaker JumpStart is the machine learning (ML) hub of SageMaker that offers over 350 built-in algorithms, pre-trained models, and pre-built solution templates to help you get started with ML fast. Perform the training step to fine-tune the pre-trained model using transfer learning.

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Best places for customer service certification & training

GetFeedback

Learn why earning a customer service certification will benefit your business and find organizations offering training and certifications. Guides

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12 reasons Customer Success teams need training

ChurnZero

One other thing that makes Customer Success particularly unique in an organization: formal Customer Success training, or lack thereof. The truth is that Customer Success training is far from standardized, and it doesn’t always happen. 12 reasons why Customer Success teams need training.

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Use Snowflake as a data source to train ML models with Amazon SageMaker

AWS Machine Learning

With SageMaker, data scientists and developers can quickly and easily build and train ML models, and then directly deploy them into a production-ready hosted environment. Create a custom container image for ML model training and push it to Amazon ECR.

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Customer Education Maturity Model: How Customer Learning Programs Create Value

The Customer Education Maturity Model was developed from an extensive industry study and delivers a comprehensive guide to moving the needle on your program including a roadmap for growth and the common stages, and barriers, of program development.