Sales Training Metrics That Matter

Integrity Solutions

While investing in sales training can produce a range of benefits, all of us in sales know it all boils down to the bottom line. Here are the sales training metrics you should be using to measure your success. How to Determine Sales Training Metrics.

How to spot and act on agent training opportunities

NICE inContact

Training agents to be digitally fluent is a widespread opportunity. To get you started, download "The Ultimate Guide to CX Agents: Hiring, Training, Onboarding, and Measuring Contact Center Agents in a Post-Pandemic Digital World."


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29 Customer Service Training and Coaching Tips

Stella Connect

And if you’re in a contact center performance management role, you’ve probably invested a lot of time and energy into your customer service training and customer service coaching programs. These are the top- and bottom-line benefits your coaching and training programs should deliver.

Guest Post: Cultivate a Customer Service Online Training

Shep Hyken

He shares the importance of developing online training resources for your customer service team and how to implement one for the success of your business. However, this is only possible if they are trained the right way. . Why Your Customer Service Needs Online Training .

Create Engaging Scenario-Based Training on ANY Budget

Speaker: Tim Buteyn - President of ThinkingKap Learning Solutions, Inc.

In this webinar, Tim Buteyn of ThinkingKap Learning Solutions will explore how to optimize learner engagement with scenario-based training. You'll learn what makes up scenarios, how they benefit the learner, and why this is important to your organization. You'll also dive into real-world examples across a wide range of budgets and look at how typical training content can be completely transformed.

The Ultimate 6 Steps Guide To Right Customer Training Strategy

Amol Shinde

In this blog, "The Ultimate 6 Steps Guide to Right Customer Training Strategy", you'll learn simple guided steps to implement the right customer training strategy for your organization

Learning the Benefits of Virtual Training

Integrity Solutions

Benefits of Virtual Training. For clients, flexibility of delivery is a benefit of virtual training delivery. Less time out of the field – Virtual training reduces time out of the field by 50% (to/from traveling). So, virtual training has many benefits.

Customer support training is way too passive


There are quite a few things that limit the value of lesson-based training sessions: it’s a form of passive learning; it’s usually tailored to a group rather than an individual; and it doesn’t happen regularly. Even after plenty of training, many support reps still feel grossly underprepared to go out and handle customers. Training alone doesn’t instil the methods and techniques that reps need to master real life scenarios.

Why a Call Center Training Program Matters

Stella Connect

What you need to scale efficiently is a call center training program. Call center training done the right way delivers extraordinary value to the entire business, and it doesn’t require a great deal of resources to maintain. Why You Need a Call Center Training Program.

Training Contact Center Agents to Multitask

NICE inContact

As call center agents move to fully functioning omnichannel contact center agents, the question of agent training comes into focus—particularly training contact center agents to multitask.

Top Techniques for Coaching Your Contact Center Agents

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

In this presentation, we will discuss the five elements of building a real-time coaching program using AI-infused workflows that will allow managers and agents to continuously engage and drive more constructive dialogue. Sign up today!

Why coaching beats training in support teams


Who loves training sessions? Support reps get a lot of training sessions from the moment they start their job: for product training, new feature launches, soft skills and communication. But at some point, training starts to become less and less effective. These can’t improve through training alone. Too much training hurts. Training by itself offers diminishing returns. Training is great for introducing new topics and approaches.

Training The Virtual Contact Center


Cisco Live! Was an eye-opening and exciting event for our team, and the feeling on the ground was electric.

Use DialogFlow Analytics And Training To Improve Your Chatbot Performance


The post Use DialogFlow Analytics And Training To Improve Your Chatbot Performance appeared first on Kommunicate Blog. Last Updated on November 18, 2022 Conversational experiences, where you talk to a system and the system talks back, can be difficult to build.

How to Train Remote Agents


Proper training and onboarding for support agents not only helps them get up-and-running faster and more efficiently, but it can also be the difference between an average and a great customer experience. Interactive Training. Leveled Training and Targeted Coaching.

Authentic eLearning Localization: Challenges and Best Practices

Speaker: Chris Paxton McMillin, President of D3 Training Solutions

People prefer to learn in their native language, so localizing eLearning helps genuinely engage learners and gives them that much-needed sense of inclusion. In this exclusive webinar with Chris Paxton, learn how to ensure that authentic translation and localization work for your organization!

VIDEO: Adequate Training for Omnichannel Personalization


Richard has considerate training advice regarding this. The post VIDEO: Adequate Training for Omnichannel Personalization appeared first on NobelBiz®. For successful customer support, omnichannel personalization has become the norm.

Behind the scenes: Onboarding and training our customers from kickoff to implementation

NICE inContact

The main feedback that the education and onboarding team receive post-training is regarding the positive relationship our customers build with the trainers and onboarding managers they work with. The success and satisfaction of our customers is our primary focus.

Super Agents Needs Super Training: Create and develop highly trained and skilled agents

NICE inContact

It doesn’t help that it’s hard to find, train, and retain qualified agents. Even when they get folks to sign on, training takes too long, and time to proficiency can be even longer… if the agents stay long enough to get there!

How to Train Remote Agents


Proper training and onboarding for support agents not only helps them get up-and-running faster and more efficiently, but it can also be the difference between an average and a great customer experience. Interactive Training. Leveled Training and Targeted Coaching.

Winning Solutions to Keep Contact Center Agents Engaged

Speaker: Adam Saad - Founder & CEO, Tech Stack Advising

In order to keep agents both satisfied and engaged, we must develop a plan that both mitigates these concerns with current agents and halts any potential issues that may arise with new hires. These plans must also take into account the different environments and locations your agents may be working in.

Virtual Training Facilitation Requires a Unique Skill Set

Integrity Solutions

Virtual training is here to stay, and to get the full advantages of it, your facilitators need to go beyond knowing the material and having classroom experience to develop an entirely different skill set (and mindset). That’s particularly important in virtual training sessions.

Best places for customer service certification & training


Learn why earning a customer service certification will benefit your business and find organizations offering training and certifications. Guides

7 Customer Service Training Tips Every Manager Needs to Know

Stella Connect

It’s on you to ensure that every agent is prepared to delight customers day in and day out — and in this blog post, we’ll lay out customer service training tips you need to know. Examine the customer service training that agents receive. Listen up, managers.

Training Needs Survey Questions for Employees: Examples (+ Free Template)


That’s why we have training needs survey questions for employees. In general, there are two types of training surveys: Pre-training surveys : Also known as training needs surveys or training needs analysis. We will: Learn all about a training needs assessment.

The Why, What, & How of Transitioning to Virtual Training

In this guide, we’ll explore the key characteristics of on-demand training and delve into the benefits of this method for students.

12 reasons Customer Success teams need training


One other thing that makes Customer Success particularly unique in an organization: formal Customer Success training, or lack thereof. The truth is that Customer Success training is far from standardized, and it doesn’t always happen. 12 reasons why Customer Success teams need training.

Customer Service Training is Not What You Think it is


They do customer service training during the onboarding process. Communication is a big part of keeping the “magic” going, and to do that you must consider ongoing training. By ongoing training—and this is important—I’m not referring to pulling everyone away from their normal responsibilities for a half-day or full-day (or more) once a month or once a quarter—although some companies do that. Customer service training doesn’t have to be so formal.

6 Customer Service Training Ideas for Improving Agent Engagement

Stella Connect

Customer service is one of the most significant differentiators between your brand and the competition, but its success solely depends on the performance of agents on the front lines — which is why your training program needs to include initiatives that improve agent engagement.

Why Customer Service Training Is Essential

Customers That Stick

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[Live Webinar] Creating Delightful Customer Education Programs that Drive Business Outcomes

Speaker: Daniel Quick, Head of Customer Education, Asana

Every day, customers are faced with a multitude of different, often competing, priorities and your training program is no exception. It’s critical that both your content and your learning experience are highly engaging. In this Skilljar webinar, Daniel Quick, the Head of Customer Education at Asana, will share how he brings his background in game design into Customer Education, and help you do the same.

Simulation Training Takes Hold in Customer Service Centers

CSM Magazine

Simulation training is one of the fastest-growing training approaches for customer service agents. Many of the leading contact centers in the world are leveraging simulation training to provide customer service agents with an automated role-play partner.

Best practices for TensorFlow 1.x acceleration training on Amazon SageMaker

AWS Machine Learning

Today, a lot of customers are using TensorFlow to train deep learning models for their clickthrough rate in advertising and personalization recommendations in ecommerce. SageMaker offers flexible distributed training options that adjust to your specific workflows.

Collaborative Learning Is A Major Benefit Of Virtual Training

Integrity Solutions

In the past, getting top-level buy-in for virtual training was often an uphill battle. It wasn’t easy to convince leaders that training, particularly in soft skills areas like sales and service, could be conducted effectively without everyone being in the same room together.

Who Desperately Needs De-escalation Training?

Myra Golden Media

That’s right… you NEED DE-ESCALATION training like the Sahara Desert needs a rainstorm! Like water is to a desert, my De-escalation Academy is to customer support teams who serve challenging customers. Need I say more? . Head over to De-escalation Academy to learn more!

6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!

Top 4 Tips to Train Customer Service Agents Remotely


So how can you train and onboard your customer service agents when they are working remotely? If you’re onboarding new agents, you also need a platform that will help you train your agents from afar.