Training Related Topics 
Integrity Solutions
NOVEMBER 29, 2022
While investing in sales training can produce a range of benefits, all of us in sales know it all boils down to the bottom line. Here are the sales training metrics you should be using to measure your success. How to Determine Sales Training Metrics.
NICE inContact
DECEMBER 27, 2021
Training agents to be digitally fluent is a widespread opportunity. To get you started, download "The Ultimate Guide to CX Agents: Hiring, Training, Onboarding, and Measuring Contact Center Agents in a Post-Pandemic Digital World."
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ShepHyken
OCTOBER 14, 2022
He shares the importance of developing online training resources for your customer service team and how to implement one for the success of your business. However, this is only possible if they are trained the right way. . Why Your Customer Service Needs Online Training .
COPC
JANUARY 13, 2023
Training and development functions exist in most contact center operations. Some organizations focus primarily on new hire training, while others also provide ongoing training. Global Benchmarking Series, Contact Center Training and Development. New Hire Training.
Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion
In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enhance your professional development and lifelong learning.
Kayako
AUGUST 27, 2015
There are quite a few things that limit the value of lesson-based training sessions: it’s a form of passive learning; it’s usually tailored to a group rather than an individual; and it doesn’t happen regularly. Even after plenty of training, many support reps still feel grossly underprepared to go out and handle customers. Training alone doesn’t instil the methods and techniques that reps need to master real life scenarios.
Integrity Solutions
MARCH 20, 2020
Benefits of Virtual Training. For clients, flexibility of delivery is a benefit of virtual training delivery. Less time out of the field – Virtual training reduces time out of the field by 50% (to/from traveling). So, virtual training has many benefits.
AWS Machine Learning
FEBRUARY 1, 2023
Although larger models tend to be more powerful, training such models requires significant computational resources. Today, we are excited to announce official support for distributed training jobs using Amazon EKS and EC2 Trn1 instances.
NICE inContact
JULY 29, 2021
The main feedback that the education and onboarding team receive post-training is regarding the positive relationship our customers build with the trainers and onboarding managers they work with. The success and satisfaction of our customers is our primary focus.
NobelBiz
MARCH 24, 2022
Richard has considerate training advice regarding this. The post VIDEO: Adequate Training for Omnichannel Personalization appeared first on NobelBiz®. For successful customer support, omnichannel personalization has become the norm.
Advertiser: Skilljar
In this guide, we’ll explore the key characteristics of on-demand training and delve into the benefits of this method for students.
Integrity Solutions
AUGUST 24, 2022
If you’ve implemented sales training this year, you’re not alone. Studies have shown that upwards of $15 billion is spent annually on sales training in the United States alone. 4 Questions to Assess Your Sales Training Strategies.
AWS Machine Learning
FEBRUARY 16, 2023
Modern model pre-training often calls for larger cluster deployment to reduce time and cost. At the server level, such training workloads demand faster compute and increased memory allocation. This post focuses on model training in an UltraCluster. Launch your training job.
NICE inContact
FEBRUARY 11, 2020
As call center agents move to fully functioning omnichannel contact center agents, the question of agent training comes into focus—particularly training contact center agents to multitask.
Integrity Solutions
AUGUST 10, 2020
Virtual training is here to stay, and to get the full advantages of it, your facilitators need to go beyond knowing the material and having classroom experience to develop an entirely different skill set (and mindset). That’s particularly important in virtual training sessions.
Speaker: Daniel Quick, Head of Customer Education, Asana
Every day, customers are faced with a multitude of different, often competing, priorities and your training program is no exception. It’s critical that both your content and your learning experience are highly engaging. In this Skilljar webinar, Daniel Quick, the Head of Customer Education at Asana, will share how he brings his background in game design into Customer Education, and help you do the same.
ShepHyken
MARCH 25, 2020
They do customer service training during the onboarding process. Communication is a big part of keeping the “magic” going, and to do that you must consider ongoing training. By ongoing training—and this is important—I’m not referring to pulling everyone away from their normal responsibilities for a half-day or full-day (or more) once a month or once a quarter—although some companies do that. Customer service training doesn’t have to be so formal.
Stella Connect
JANUARY 4, 2022
And if you’re in a contact center performance management role, you’ve probably invested a lot of time and energy into your customer service training and customer service coaching programs. These are the top- and bottom-line benefits your coaching and training programs should deliver.
UJET
MAY 19, 2020
Proper training and onboarding for support agents not only helps them get up-and-running faster and more efficiently, but it can also be the difference between an average and a great customer experience. Interactive Training. Leveled Training and Targeted Coaching.
MiaRec
JUNE 24, 2022
Cisco Live! Was an eye-opening and exciting event for our team, and the feeling on the ground was electric.
Advertiser: Skilljar
Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!
Customers That Stick
JANUARY 15, 2018
Customer Service Blog customer-service-trainingWe've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.
eGain Blogs
JANUARY 25, 2023
Training can help but it is not cheap, with US companies spending $92.3B in 2021 (Source: Training Magazine). Traditional training programs have been disrupted by the pandemic and hybrid work models, with 75% of agents still working remote.
Amol Shinde
OCTOBER 12, 2022
In this blog, "The Ultimate 6 Steps Guide to Right Customer Training Strategy", you'll learn simple guided steps to implement the right customer training strategy for your organization
BlueOcean
NOVEMBER 28, 2022
I got to sit down with Lucas Fuentes, Vice President of Training & Development at ONQ, a global leader in outsourced revenue cycle management. Lucas himself is an international award-winning training executive with a law degree from Universidad de Panamá.
Advertiser: Skilljar
Based on a survey of more than 250+ external education teams, Skilljar has compiled this report on current trends including budgets, integrations, team structure, and more. In this report, see how companies across a variety of industries are building, optimizing, and measuring their training programs.
AWS Machine Learning
MARCH 6, 2023
Large language models (LLMs) are neural network-based language models with hundreds of millions ( BERT ) to over a trillion parameters ( MiCS ), and whose size makes single-GPU training impractical. In the past few years, numerous customers have been using the AWS Cloud for LLM training.
SAP Customer Experience
MARCH 15, 2023
Hello Everyone, I’m Deepali and I’m the Portfolio Manager for SAP Sales Cloud training and enablement within the SAP Customer Experience Product Learning team. On behalf of the team, I am pleased to announce the release of the following course updates, based on the SAP Sales Cloud V1 2211 release: Customer Experience SAP Sales Cloud Training
Integrity Solutions
SEPTEMBER 1, 2020
In the past, getting top-level buy-in for virtual training was often an uphill battle. It wasn’t easy to convince leaders that training, particularly in soft skills areas like sales and service, could be conducted effectively without everyone being in the same room together.
Helen Dewdney
FEBRUARY 26, 2023
Joe Nutkins, CPCFT, KCAI (CD), CDTI, shares her home with her husband Jon, two Norwich Terriers Merlin and Ripley and Aero the teenage Chocolate Labrador she is training as an assistance dog for Dogs for Autism.
Advertiser: Skilljar
Certifications can be a huge pillar of Customer Education programs, but they can also be really daunting. In this guide, we will explore the world of credentials in-depth and how they relate to customer and partner training programs.
Experience Investigators by 360Connext
FEBRUARY 3, 2020
I mean that if you keep finding ways to learn — taking courses, training — that it can create a better customer experience. How does that make you feel about the person you’re talking to and the company that trained them? Weekly or monthly training calls.
NICE inContact
MARCH 26, 2020
It doesn’t help that it’s hard to find, train, and retain qualified agents. Even when they get folks to sign on, training takes too long, and time to proficiency can be even longer… if the agents stay long enough to get there!
Centercode
DECEMBER 28, 2022
Centercode is happy to officially offer a full suite of training videos for our software. Great news for Centercode platform beta managers and enthusiasts!
UJET
MAY 19, 2020
Proper training and onboarding for support agents not only helps them get up-and-running faster and more efficiently, but it can also be the difference between an average and a great customer experience. Interactive Training. Leveled Training and Targeted Coaching.
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Get the Customer Education Maturity Model Self-Assessment to quickly determine which of the 5 maturity stages your program is in today and then identify the next high-impact initiatives to undertake to advance to the next stage of program growth.
AWS Machine Learning
FEBRUARY 15, 2023
Amazon SageMaker JumpStart is the machine learning (ML) hub of SageMaker that offers over 350 built-in algorithms, pre-trained models, and pre-built solution templates to help you get started with ML fast. Perform the training step to fine-tune the pre-trained model using transfer learning.
GetFeedback
MAY 12, 2021
Learn why earning a customer service certification will benefit your business and find organizations offering training and certifications. Guides
ChurnZero
SEPTEMBER 28, 2022
One other thing that makes Customer Success particularly unique in an organization: formal Customer Success training, or lack thereof. The truth is that Customer Success training is far from standardized, and it doesn’t always happen. 12 reasons why Customer Success teams need training.
AWS Machine Learning
MARCH 8, 2023
With SageMaker, data scientists and developers can quickly and easily build and train ML models, and then directly deploy them into a production-ready hosted environment. Create a custom container image for ML model training and push it to Amazon ECR.
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The Customer Education Maturity Model was developed from an extensive industry study and delivers a comprehensive guide to moving the needle on your program including a roadmap for growth and the common stages, and barriers, of program development.
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