Customer Experience Update Submitted Articles

OCTOBER 12, 2022

In this blog, "The Ultimate 6 Steps Guide to Right Customer Training Strategy", you'll learn simple guided steps to implement the right customer training strategy for your organization.

Training 130

Training Strategy Customers 130

BlueOcean

NOVEMBER 28, 2022

I got to sit down with Lucas Fuentes, Vice President of Training & Development at ONQ, a global leader in outsourced revenue cycle management. Lucas himself is an international award-winning training executive with a law degree from Universidad de Panamá. That’s one of the main reasons I couldn’t wait to talk to Lucas.

Training 156

Training Contact Center Healthcare Conference 156

Integrity Solutions

NOVEMBER 29, 2022

While investing in sales training can produce a range of benefits, all of us in sales know it all boils down to the bottom line. Here are the sales training metrics you should be using to measure your success. How to Determine Sales Training Metrics. How to Determine Sales Training Metrics.

Metrics 92

Metrics Training Sales ROI 92

NICE inContact

MARCH 26, 2020

It doesn’t help that it’s hard to find, train, and retain qualified agents. Even when they get folks to sign on, training takes too long, and time to proficiency can be even longer… if the agents stay long enough to get there! Every contact center leader climbs a steep hill when trying to meet performance goals within budget.

Training 156

Training Contact Center Survey Meeting 156

AWS Machine Learning

JULY 20, 2023

We then provide an example of how you can train, optimize, and deploy your custom ensembles using Amazon SageMaker. We tend to categorize ensembles by the techniques used to train them, their composition, and the way they merge the different predictions into a single inference.

Training 85

Training Customers Metrics Examples 85

Playvox

APRIL 25, 2023

Let’s confess — we’ve all nodded off during on-demand remote training sessions. How can you spice up remote agent training at your contact center to make it the most engaging and effective it can be? This staying power means that those in charge of delivering customer experience (CX) need to rethink how they deliver remote training.

Contact Center 98

Contact Center Training Contact Center Software Strategy 98

Help Scout

AUGUST 22, 2023

Use these customer service training activities, tips, and courses to continually improve your support quality, consistency, and speed. Read the full article

Customer Service Training 81

Customer Service Training Customer Service Course Training 81

AWS Machine Learning

AUGUST 16, 2023

Training machine learning (ML) models to interpret this data, however, is bottlenecked by costly and time-consuming human annotation efforts. By training on large amounts of unlabeled image data, self-supervised models learn image representations that can be transferred to downstream tasks, such as image classification or segmentation.

Training 74

Training Multi-Channel Travel Data 74

AWS Machine Learning

MAY 30, 2023

Amazon SageMaker provides a suite of built-in algorithms , pre-trained models , and pre-built solution templates to help data scientists and machine learning (ML) practitioners get started on training and deploying ML models quickly. The SageMaker XGBoost algorithm allows you to easily run XGBoost training and inference on SageMaker.

Training 86

Training Metrics Comparison Data 86

AWS Machine Learning

FEBRUARY 1, 2023

Although larger models tend to be more powerful, training such models requires significant computational resources. Even with the use of advanced distributed training libraries like FSDP and DeepSpeed, it’s common for training jobs to require hundreds of accelerator devices for several weeks or months at a time.

Training 94

Training Groups Tools Examples 94

AWS Machine Learning

AUGUST 3, 2023

As machine learning (ML) becomes increasingly prevalent in a wide range of industries, organizations are finding the need to train and serve large numbers of ML models to meet the diverse needs of their customers. Training and serving thousands of models requires a robust and scalable infrastructure, which is where Amazon SageMaker can help.

Training 81

Training Data Customers How To 81

NICE inContact

FEBRUARY 11, 2020

As call center agents move to fully functioning omnichannel contact center agents, the question of agent training comes into focus—particularly training contact center agents to multitask. Can it be done? What is an agent’s capacity to multitask?

Contact Center 156

Contact Center Training Omni-Channel Call Center 156

AWS Machine Learning

AUGUST 22, 2023

Many ML algorithms train over large datasets, generalizing patterns it finds in the data and inferring results from those patterns as new unseen records are processed. Native support for distributed training is offered through the Amazon SageMaker SDK, along with example notebooks in popular frameworks. What is federated learning?

Training 74

Training Data Strategy Customer Experience 74

Uniphore

JUNE 16, 2021

How to Train and Onboard (Work From Home) Contact Center Agents in 2021. Unfortunately, far too many contact centers are trying to fix these problems with training solutions that don’t put the agent at the center. There’s no way around it: How contact centers currently train and onboard agents is completely messed up.

Contact Center 204

Contact Center Training Call Center How To 204

BlueOcean

OCTOBER 22, 2020

The key, of course, was that everything, including agent training, had to pivot to a virtual environment. Before the pandemic, we at Blue Ocean had conducted less than 10% of our frontline training in a fully remote model. It’s been a wild ride, but we successfully pivoted to 100% remote training for our operations. Simulations.

Contact Center 156

Contact Center Training Customer Experience Effort Score 156

Daniel Group

APRIL 10, 2023

CX Frontline Training: Are You Improving Your CX With Training? Too often, short shrift is given to this type of training, yet is essential for at least three reasons: Our research shows that effective communication often distinguishes between a great and a not-so-good customer experience. Welcome to Success Strategies!

Training 52

Training Customer Service Training Customer Experience Customer Service 52

COPC

JANUARY 13, 2023

Training and development functions exist in most contact center operations. Some organizations focus primarily on new hire training, while others also provide ongoing training. Global Benchmarking Series, Contact Center Training and Development. Improving Training and Development Programs . New Hire Training.

Training 82

Training Strategy Contact Center Employee Engagement 82

Experience Investigators by 360Connext

FEBRUARY 3, 2020

I mean that if you keep finding ways to learn — taking courses, training — that it can create a better customer experience. How does that make you feel about the person you’re talking to and the company that trained them? But before you say “we train all our employees, we’re doing great!”

Training 197

Training How To Customer Experience Course 197

Integrity Solutions

MAY 24, 2023

What Is Sales Training? Sales Training – at its heart – should be about learning to uncover and identify customer needs, thus creating value and providing service. And this is where sales training should spend the largest proportion of its focus. Why are you doing the training? What role will managers play?

Training 52

Training Sales Customer Experience Culture 52

ChurnZero

SEPTEMBER 28, 2022

One other thing that makes Customer Success particularly unique in an organization: formal Customer Success training, or lack thereof. The truth is that Customer Success training is far from standardized, and it doesn’t always happen. 12 reasons why Customer Success teams need training.

Customer Success 94

Customer Success Training Customers Customer Experience 94

ShepHyken

OCTOBER 14, 2022

He shares the importance of developing online training resources for your customer service team and how to implement one for the success of your business. However, this is only possible if they are trained the right way. . Why Your Customer Service Needs Online Training . Determine Customer Training Type .

Customer Service 80

Customer Service Training Customers Customer Experience 80

AWS Machine Learning

MARCH 8, 2023

With SageMaker, data scientists and developers can quickly and easily build and train ML models, and then directly deploy them into a production-ready hosted environment. This post shows a way to do this using Snowflake as the data source and by downloading the data directly from Snowflake into a SageMaker Training job instance.

Training 108

Training Data Management Examples 108

AWS Machine Learning

FEBRUARY 16, 2023

Modern model pre-training often calls for larger cluster deployment to reduce time and cost. At the server level, such training workloads demand faster compute and increased memory allocation. As models grow to hundreds of billions of parameters, they require a distributed training mechanism that spans multiple nodes (instances).

Training 87

Training Examples Tools Measurement 87

AWS Machine Learning

MAY 17, 2023

To address this, we show you how to easily prepare and train a best-in-class ML classification model on this problem. Share the trained model to Amazon SageMaker Studio. Note that the schema is a little different to the training data. Here, we load the training CSV data to the target table, which we created earlier.

Training 78

Training Data Policies Connections 78

AWS Machine Learning

MARCH 6, 2023

Large language models (LLMs) are neural network-based language models with hundreds of millions ( BERT ) to over a trillion parameters ( MiCS ), and whose size makes single-GPU training impractical. The size of an LLM and its training data is a double-edged sword: it brings modeling quality, but entails infrastructure challenges.

Training 82

Training Multi-Channel Customer Experience Communication 82

AWS Machine Learning

AUGUST 24, 2023

Today, we’re pleased to announce the preview of Amazon SageMaker Profiler , a capability of Amazon SageMaker that provides a detailed view into the AWS compute resources provisioned during training deep learning models on SageMaker. There are two approaches that you can take to profile your training scripts with SageMaker Profiler.

Training 81

Training Data Metrics Resources 81

Helen Dewdney

MAY 15, 2023

How to save money on the railways The train ticket system can seem complicated with so many different types available on different lines. of all trains cancelled, the highest rate since 2014. of all trains cancelled, the highest rate since 2014. of trains arrived on time at their stops during the journey, with just 82.8%

Travel 60

Travel Training How To Hotels 60

CSM Magazine

AUGUST 15, 2022

Simulation training is one of the fastest-growing training approaches for customer service agents. Many of the leading contact centers in the world are leveraging simulation training to provide customer service agents with an automated role-play partner. Simulation Training for Better Human Engagement and Performance.

Customer Service 93

Customer Service Training Customers Contact Center 93

IntouchInsight

JUNE 14, 2023

Here at Intouch Insight, we are always working with our customers to help elevate their customer experience game. In support of this, we have launched monthly free product demo webinars.

Software 214

Software Training Customer Experience Customers 214

AWS Machine Learning

OCTOBER 6, 2022

Model training forms the core of any machine learning (ML) project, and having a trained ML model is essential to adding intelligence to a modern application. Generally speaking, training a model from scratch is time-consuming and compute intensive. Model training in Studio. This post showcases the results of the study.

Training 85

Training Metrics Comparison Data 85