4 Key Personality Traits for A Perfect Customer Service Representative

Provide Support

Key Personality Traits for A Perfect Service Rep. Providing outstanding customer service naturally starts from finding and hiring the right employees for your customer support team.

7 Types of Customer Service Representatives You Should Hire Now

Magellan Solutions

Looking to beef up your customer service? Hire agents with formidable customer service representatives skills. It’s the only way to ensure customer satisfaction and high service levels.

10 Customer Service Skills that Every Customer Service Representative Must Have

Jacada

When it comes to providing the best customer service, there are certain skills that everyone staffing your contact center should possess. More often than not, it is the people themselves who make the difference when it comes to an organizations ability to provide great customer service.

These Are the Interview Questions You Need to be Asking Customer Service Representatives

Myra Golden

There was a time when customer service departments/jobs were solely reactive. But increased competition and higher expectations from customers have led companies to require customer service professionals to take on a more proactive role. Customer Service .

The Challenges of Omnichannel: Why so Many Contact Centers Struggle with Digital Self-Service

to meet customer expectations for digital service Social Media Voice of the. Customer. Digital Self Service Tweet this Customers want digital self- service options, such as chat and. said self-service availability. customers to order their favorite.

These Are the Interview Questions You Need to be Asking Customer Service Representatives

Myra Golden

There was a time when customer service departments/jobs were solely reactive. But increased competition and higher expectations from customers have led companies to require customer service professionals to take on a more proactive role. Customer Service .

Treat Customer Service Representatives Like Customers

Talkdesk

Every company has a team of customer service representatives who come to work every day and field customer calls. Their primary role is to speak with customers, giving them valuable insights into how your products are being used. Customer Service Call Center

What an Excellent Customer Service Representative Looks Like

Talkdesk

When it comes down to it, a company’s customer service rests on the shoulders of their customer service representatives. They serve as the representatives of the brand , often the only direct point of contact many customers will have with your company.

4 Easy Steps To Improve Your Communication Skills and Be An Effective Customer Service Representative

Magellan Solutions

In the bustling call center and BPO industry, it is always the case that the most effective customer service representatives possess the most advanced communication skills. When in doubt, don’t hesitate to repeat what your customers said by using your own words.

6 Habits of Highly Successful Customer Service Representatives

CSM Magazine

At the heart of every business is a great customer service team, always striving to deliver an exceptional service to their clients with the goal of turning a first-time customer experience into repeat business. Richard Branson truly is the face of customer service.

Customer service representatives are heroes too

Service Untitled

On January 21, a customer service agent for 39DollarGlasses.com has been lauded as a hero after some quick thinking. Customer service representative Donna Petrosini was speaking with Karen Ford, a customer since 2008, when Ford began to slur her words and dropped the phone.

How to Be a Great Customer Service Representative

CSM Magazine

Being awesome at customer service is all about having the needed skills and personal characteristics. Some think that communication skills are most important for customer service professionals but this isn’t the case. Understand Your Product or Service.

When You, As A Customer Service Representative, Take Things Personally, You Make Your Job Harder

Myra Golden

I’ll never forget the day I saw a fight, literally a fist-fight, between a customer and an employee. My 17-year old co-worker and good friend, Beverly, said to a customer who wanted to return some worn out clothing, “We’re not taking that junk back!”. the customers said.

What Customer Service Representatives Can Learn From Doctors About Delivering Bad News

Myra Golden

There’s a lot customer service professionals can learn from doctors when it comes to delivering bad news. Help them cultivate an attitude of empathy, walk them through how to be clear, direct and concise and make sure they make customers feel completely comfortable asking questions.

What it takes to succeed as a customer service representative

Service Untitled

The best customer service representatives focus on people. For anyone considering a career in customer service, one must initially be able to handle stress, handle pressure, maintain friendly interactions with customers, and follow through on tasks.

When a customer service representative is limited to talk time

Service Untitled

Many of her friends and customers who I work with have had positive results modifying their loans; the process although at times frustrating and record intensive has helped many families remain in their homes with a more affordable monthly payment.

Create a training plan that helps customer service representatives succeed

Service Untitled

Front-line customer service representatives impact our everyday lives. Why then, are service people often treated as among the lowest paid in many organizations? Be watchful of social media, however Twitter isn’t really the way to solve customer service issues.

Upgrade Your Customer Support Rep to a Customer Support Professional

ShepHyken

The other day I was talking with a gentleman who was as passionate about customer service and experience as I am. He had worked with support centers and we were discussing how important the team in a customer support center is to an organization.

Customer Service Employees are Among the Least Engaged: What’s One Way to Change That?

Tricia Morris

The 2015 Employee Engagement Trends Report shows customer service employees are among the least engaged, falling behind human resources, sales, marketing, engineering, R & D, operations, finance and IT (in that order) when it comes to on-the-job engagement.

“That’s Not My Department” and 10 Other Phrases Customers Hate

ShepHyken

You finally get to a customer service rep. You tell your story and the customer service rep responds, “I’m sorry, that’s not my department.” That said, there are still plenty of other phrases and words we, as customers, hate to hear. Customers hate to wait.

2016 Customer Service Trends: The Rise of Service Talent

Tricia Morris

“If you wonder what getting and keeping the right employees has to do with getting and keeping the right customers, the answer is everything.” – Fred Reichheld, Author, Business Strategist. Understand the shortcomings of the current service workforce.

Guest Blog: You Serve Customers? Is your light on?

ShepHyken

This week we feature an article by Marlene Caroseli who shares some great activities and questions to help customer service representatives improve their service and make the customers experience better. – Shep Hyken. In what ways do you acknowledge the customer?

Service Untitled» Blog Archive » Working on customer service skills

Service Untitled

Service Untitled The blog about customer service and the customer service experience. The second customer is a young, good-looking man dressed in an expensive business suit and says, “Excuse me, but I need to get into my safe deposit box immediately.&#

Lose the Customer’s Confidence and You Lose the Customer

ShepHyken

Once the customer service representative came on the call, Cindy briefly described the problem. What do you think happened when the new customer service rep came on? Shattered customer confidence. My wife and I were on the phone with our bank.

Why Must I Repeat Myself Again and Again?

ShepHyken

Customer Support. Have you ever called a company’s phone support number, talk to their customer service rep, have that rep transfer you to another person, only to have to repeat the story all over again? Why did she ask for my account or customer number?

Guest Blog: The Power of Training in Customer Service

ShepHyken

This week on our Friends on Friday guest blog post my colleague, Ian Landsman writes about the importance of training and preparing customer service representatives to interact with customers. Brainstorming better ways to say “no” to a customer complaint.

Service Untitled» Blog Archive » Employing company vision in.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Almost any company will state on a mission statement their commitment to excellent customer service, but how many of those organizations follow through on that campaign?

Service Untitled» Blog Archive » Help your customer service staff.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. That clever advertisement is the positive mode of customer service, and “if wishes were horses, beggars would ride.&#

Service Untitled» Blog Archive » Help customer focus with the.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Here are some criteria to consider: Stay away from those customer service representatives who respond negatively to customer demands.

Service Untitled» Blog Archive » Customer service technology can.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. The program can even tell if a customer is unlikely to buy. It’s nothing personal Monday morning and an angry customer is walking into the.

Qualities to Look for When Building Your Customer Service Team

Help.com

The business of customer service has grown consistently, and the US Bureau of Labor Statistics says the number of customer service representatives will have grown by 5% between 2016 and 2026. Customer Service Customer Experience Culture Support

You Can NEVER Do Customer Service without Doing Sales

Win the Customer

Have you ever called to speak to a customer service representative who didn’t listen to your problem? Did it sound like the customer support person was reading answers off a page and wouldn’t let you get a word in edgewise? Call Center Customer Service

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Phrases that customers HATE to hear!

Customer Guru

Being a customer service representative is not an easy task. Despite their best efforts, customer service executives might not be able to please all customers and resolve their grievances. Company policies and regulations, lack of authority, and various other such reasons can come in the way of a customer service representative resolving a customer complaint. What to do: Instead, you can offer a callback to the customer.

Top 10 Customer Service KPIs: How to Evaluate Your Live Chat Team Performance

Provide Support

Customer Service KPIs for Live Chat Teams. Customer service representatives play a key role in business growth and promotion – by supporting customers they build trust and improve brand awareness, reduce the number of complaints and facilitate your marketing efforts.

10 Essential Customer Service Skills Your Team Should be Practicing

Helpware

Customer service is one of the toughest jobs out there. To be good at customer service , one must be able to put their own needs aside for their working hours and be able to concentrate fully on other people. Solid Understanding of the Product or Service.

The Words to Avoid in Live Chat Communication

Provide Support

While communicating with customers over live chat there is always a risk to spoil the impression of the conversation by writing something inappropriate. Quite often customer service representatives over-estimate customer knowledge about their products or services.

Which matters most? Consistency of Service Delivery, or Consistency of Service Experience?

Up Your Service

We often hear leaders say they want their companies to provide consistency in service delivery. Everyone providing the same service, the same way, with reliable people who consistently follow procedures that can be planned, tracked, and improved. appeared first on UP Your Service.

Which matters most? Consistency of Service Delivery, or Consistency of Service Experience?

Up Your Service

We often hear leaders say they want their companies to provide consistency in service delivery. Everyone providing the same service, the same way, with reliable people who consistently follow procedures that can be planned, tracked, and improved. appeared first on UP Your Service.

Evolving Customer Service to the Next Level in 2017

BlueOcean

The evolution of the self-serve customer service solution isn’t exactly headline news as we enter this new year. We all know that many, if not most, consumers today prefer to avoid interacting with a live customer service representative if a self-serve option is available.

The Best Advice I’ve Ever Heard For Getting Customer Service Reps to Convey Empathy

Myra Golden

Two years ago I was working with a company to help their customer service representatives convey empathy to customers. The intended outcome of the training was for employees to speak to customers with care, concern and compassion.

The Best Advice I’ve Ever Heard For Getting Customer Service Reps to Convey Empathy

Myra Golden

Two years ago I was working with a company to help their customer service representatives convey empathy to customers. The intended outcome of the training was for employees to speak to customers with care, concern and compassion.

‘Your Call is Important to Us.’ Seriously?

Customer Interactions

Yep, 16 minutes of my life until someone answered my phone call to the customer service line. Do you think it is reasonable to wait 16 minutes to get a customer service representative to answer and provide some online help Sixteen minutes! Seriously.

Building a Culture of Customer Care Isn’t Easy

Kayako

She will guide you through why customer care is so important and how teams can feel empowered to help their customers. You love doing everything that you can for your customers. Customers can make crazy requests. But, it’s the first step in helping your customer.