Talkdesk

MARCH 30, 2017

Every company has a team of customer service representatives who come to work every day and field customer calls. Their primary role is to speak with customers, giving them valuable insights into how your products are being used. The first step to improving agent morale is simple: listen. Give them the best tools.

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Customer Service Representative Customer Service Customers Call Center 40

Provide Support

SEPTEMBER 27, 2017

Providing outstanding customer service naturally starts from finding and hiring the right employees for your customer support team.

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Customer Service Representative Customer Service Customers Culture 57

Uniphore

NOVEMBER 3, 2017

When it comes to providing the best customer service, there are certain skills that everyone staffing your contact center should possess. More often than not, it is the people themselves who make the difference when it comes to an organizations ability to provide great customer service.

Customer Service 100

Customer Service Customer Service Representative Customers Contact Center 100

Talkdesk

JULY 7, 2016

When it comes down to it, a company’s customer service rests on the shoulders of their customer service representatives. They serve as the representatives of the brand , often the only direct point of contact many customers will have with your company. It’s complicated. Click to Tweet.

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Customer Service Representative Customer Service Customers Call Center 40

Magellan Solutions

JUNE 13, 2017

Looking to beef up your customer service? Hire agents with formidable customer service representatives skills. It’s the only way to ensure customer satisfaction and high service levels. The post 7 Types of Customer Service Representatives You Should Hire Now appeared first on Magellan Solutions.

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Customer Service Representative Customer Service Customers Call Center 47

CSM Magazine

MARCH 15, 2019

Make sure to emphasize that ensuring that the customer is satisfied and happy is always your top priority. Sample answer: In the past, I worked at an auto insurance company as a customer service representative. Once, I got a call from a customer who had a complaint about the auto repair shop that was repairing his car.

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Customer Service Representative Customer Service Customers Customer Experience 40

Myra Golden

DECEMBER 6, 2016

But increased competition and higher expectations from customers have led companies to require customer service professionals to take on a more proactive role. Customer service representatives are spokespeople and even sales people in addition to problem solvers.

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Customer Service Representative Customer Service Customers Consumers 71

Innovative CX

JANUARY 30, 2020

For four decades, I’ve been trying to improve the customer experience for organizations in a variety of industries and diverse geographic locations. Having a knowledgeable, well-trained professional customer service representative (CSR) is table stakes for any business, be it B2B, B2C or B2B2C.

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Customer Service Representative Customer Service Training Customers 52

Magellan Solutions

MAY 4, 2017

In the bustling call center and BPO industry, it is always the case that the most effective customer service representatives possess the most advanced communication skills. To help you develop into a more effective customer service representative, we have compiled a list of proven ways to improve your communication skills.

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Customer Service Representative Customer Service Communication Customers 42

LiveChat

DECEMBER 14, 2016

Being a customer service representative is a huge responsibility. When working in customer service, you are the face of a company. Customers who will think about the company will think about how you treated them and whether you helped them before thinking about the company’s marketing message.

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Customer Service Representative Customer Service Customers Customer Experience 28

Service Untitled

FEBRUARY 17, 2011

On January 21, a customer service agent for 39DollarGlasses.com has been lauded as a hero after some quick thinking. Customer service representative Donna Petrosini was speaking with Karen Ford, a customer since 2008, when Ford began to slur her words and dropped the phone. photo credit: BokehMojo.

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Customer Service Representative Customer Service Customers Hospitality 69

CSM Magazine

MARCH 24, 2017

Being awesome at customer service is all about having the needed skills and personal characteristics. These will enable you to enjoy the job and increase the quality of every single interaction that you have with a client. If you want to become a truly great CSR, you’ll have to focus on a few essentials.

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Customer Service Representative Customer Service Customers How To 55

Service Untitled

AUGUST 3, 2011

The best customer service representatives focus on people. The best customer service representatives I have ever met are versatile and can read others while adapting to their style and personality so as to find a common ground. The best customer service representatives have set standards and are consistent.

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Customer Service Representative Customer Service Customers Customer Satisfaction 48

Myra Golden

DECEMBER 6, 2016

But increased competition and higher expectations from customers have led companies to require customer service professionals to take on a more proactive role. Customer service representatives are spokespeople and even sales people in addition to problem solvers.

Customer Service Representative 40

Customer Service Representative Customer Service Customers Consumers 40

Beyond Philosophy

MAY 13, 2023

Similarly, customer service representatives with high EQ are crucial for the emotional management of customers. The ability to understand and manage emotions is a crucial factor in ensuring customer satisfaction.

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Customer Service Representative Management Customer Experience Customer Satisfaction 78

InMoment XI

MAY 4, 2023

Offer unique services on top of products that service the customer’s greater overall need Remove junk / nuisance fees from the equation Understand the emotions of your customers and build responses in kind Inspire Your Teams Invest in a culture that empowers teams to continuously improve and work toward a common purpose.

Customer Experience 295

Customer Experience Strategy Customers Customer Journeys 295

Service Untitled

SEPTEMBER 21, 2011

Jennifer had not spent more than ten minutes on the phone with the bank customer service representative when the agent told Jennifer she would have to ask the remainder of her questions at another time. Companies hire customer service representatives to connect with customers and solve their problems.

Customer Service Representative 48

Customer Service Representative Customer Service Customers Banking 48

Service Untitled

JUNE 29, 2011

Front-line customer service representatives impact our everyday lives. Whether we are returning sour milk to the local supermarket or our new car with only 6,000 miles has been in the repair shop more than it has been on the road, representatives who deal with the public are significantly important to each organization.

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Customer Service Representative Customer Service Training Customers 42

SaleMove

OCTOBER 12, 2022

Banks that focus on the employee experience will attract strong customer service representatives, survive and even thrive in the Great Resignation. The post From Great Resignation to Great Employee Experience: Get Digital appeared first on Glia Blog | Digital Customer Service Explained.

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Employee Experience Customer Service Representative Customer Experience Customer Service 77

Uniphore

NOVEMBER 11, 2021

As he explains, ‘Building the CX Tech Stack of the Future’ requires putting the right pieces in place to: Create a truly customer-centric experience. Assist customer service representatives in real-time. Deliver a seamless journey across multiple channels. Strengthen brand promise and loyalty.

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Customer Service Representative Customer Centricity Customer Service Customer Experience 130

Advantage Communications

FEBRUARY 2, 2023

Customer service representatives are the front-line workers of any business. They interact with customers, address their inquiries, handle their complaints and play a crucial role in a company’s overall customer experience.

Call Center 52

Call Center Customer Service Representative Customer Service Customer Experience 52

Myra Golden

DECEMBER 19, 2017

I’ll never forget the day I saw a fight, literally a fist-fight, between a customer and an employee. My 17-year old co-worker and good friend, Beverly, said to a customer who wanted to return some worn out clothing, “We’re not taking that junk back!”. the customers said. It was at Kmart.

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Customer Service Representative Customer Service Customers Customer Service Training 45

Myra Golden

AUGUST 16, 2016

Two years ago my dad needed a quadruple bypass and to have 3 heart valves replaced. The surgery came with risks. There was a 10 – 15% risk of death during or shortly after surgery. My family arranged a meeting with my dad’s surgeon where the entire family could ask questions about the surgery.

Customer Service Representative 40

Customer Service Representative Customer Service Customers Customer Experience 40

Advantage Communications

JULY 21, 2021

Your call center relies on the performance of its customer service representatives (CSRs) to provide greater customer service with every interaction, whether it’s on the phone, through email support or on your website’s live chat feature.

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Call Center Customer Service Representative Customer Service Interaction 98

Comm100

SEPTEMBER 4, 2022

It is equally as important to your customer for you to know them as it is for them to know you. Use advanced chat customizations , such as using customer service representative names and photos so that your customer service representatives can start building rapport at the very start of the interaction.

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Customer Service Customers Customer Service Representative Customer Experience 246

BlueOcean

APRIL 14, 2023

Since ChatGPT is a machine learning model and not a human, it can be difficult to replicate the human touch that customers often appreciate when interacting with customer service representatives. This can make customers feel like they’re talking to a machine, which can be a turn-off for some people.

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Customer Service Customer Experience Customer Service Representative Customer Satisfaction 156

ShepHyken

MAY 4, 2023

By tracking these metrics and identifying areas for improvement, businesses can take steps to increase customer service productivity and provide a better experience for their customers. A high FCR rate indicates that customer service team members can handle various issues and provide effective solutions.

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Exceptional Customer Service Customer Service Customers Customer Service Representative 62

CSM Magazine

AUGUST 19, 2022

What typically gets missed is a website’s customer service department or function. In such cases, a customer service representative is seldom needed. However, a reliable customer service department is always worth its weight in gold when customers have legitimate issues.

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Customer Service Representative Customers Customer Service How To 52

CSM Magazine

APRIL 19, 2023

By streamlining credit card processing, businesses can improve customer satisfaction while reducing operational costs. Utilize Technology Technology can be used to improve customer service in the credit card industry. As such, they must be well-trained and knowledgeable in order to provide excellent customer service.

Customer Service 52

Customer Service Customers Customer Service Representative Customer Satisfaction 52

ShepHyken

OCTOBER 5, 2021

Customer service professionals need to know how to easily access information for them to understand the context of the customer’s concerns.”. “The ease of the customer service representative’s job is a great indication of the customer satisfaction levels.

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Customer Service Representative Customer Satisfaction Customer Service Customer Experience 96

BirdEye

MAY 12, 2023

Tips and insights to get the most out of your customer support conversation When you do get a hold of a Google customer service representative, be sure to keep these tips in mind to help you resolve your issue sooner rather than later. Your frustration is understandable, but venting can confuse your support agent.

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Customer Service Customers Customer Service Representative Customer Experience 52

Advantage Communications

NOVEMBER 30, 2022

Contact center artificial intelligence (AI) is a type of software that enables customer service reps to automate tasks, including customer support.

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Contact Center Customer Service Representative Customer Service Customer Experience 52

CSM Magazine

MAY 18, 2022

If customers are trying to contact you, it is likely that something has gone wrong, so ensure that finding your contact details does not frustrate them further. Many people prefer to email a customer service representative, as they can clearly explain the situation and attach evidence, so make sure that this is an option that you offer.

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Customer Service Customers Customer Service Representative Customer Experience 105

ShepHyken

AUGUST 17, 2021

The Uncommon Soft Skills That Make Up the Best Customer Service Representative. They discuss the three most uncommon soft skills that make up the best customer service reps: Creativity, Coordinating with others, and Cognitive Flexibility. Creativity, Coordinating and Cognitive Flexibility.

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Customer Service Representative Customer Service Call Center Customer Experience 110

Help.com

SEPTEMBER 20, 2018

The business of customer service has grown consistently, and the US Bureau of Labor Statistics says the number of customer service representatives will have grown by 5% between 2016 and 2026. Running a company can be complicated–especially when you realize you need to grow your team.

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Customer Service Poor Customer Service Customers Customer Service Representative 165

C3Centricity

AUGUST 4, 2020

Whilst in a few cases, there may be customers who use Twitter to jump the call centre queues, in most cases, it is a customer’s final cry for help after being frustrated by long waits on their careline calls, or self-service selections that led nowhere. . What makes a great customer service representative (CSR)?

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Customer Service Customers Customer Service Representative Social Media 177

ShepHyken

MARCH 7, 2018

These are great people who work in customer support centers and respond to a customer’s questions and complaints with patience, empathy, and efficiency. They’re your front line for your customers. And they’re often referred to as CSRs, or customer service representatives.

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Customers Customer Service Representative Customer Service Customer Experience 198