5 Keys for Multi-Channel Customer Support
Experience Investigators by 360Connext
SEPTEMBER 18, 2014
Welcome to Multi-Channel Customer Support. That’s the same feeling customers have when it takes four different channels to get an answer. What’s worse, is when it’s obvious the various channels aren’t connected. Multi-channel customer support fails are well-documented. 5 Keys to Multi-channel Customer Support. Be sure marketing, PR, legal and customer service are well-trained and well-connected around these channels.