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5 Keys for Multi-Channel Customer Support

Experience Investigators by 360Connext

Welcome to Multi-Channel Customer Support. That’s the same feeling customers have when it takes four different channels to get an answer. What’s worse, is when it’s obvious the various channels aren’t connected. Multi-channel customer support fails are well-documented.

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Navigating Multi-Channel Marketing: Advantages, Strategies, and Real-World Examples

SmartMessage Blog

What is Multi-Channel Marketing? Multichannel marketing definition is the strategic approach of interacting with customers through a combination of various communication channels. By tapping into multiple channels, companies can access a diverse customer base, adjusting their messaging to suit the characteristics of each medium.


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Multi-Channel Customer Satisfaction Strategies to Enhance Customer Experience

Zonka Feedback

Opt for multi-channel customer satisfaction strategies to meet the needs of your customers and build stronger relationships with them. Looking for ways to enhance customer experience? Ever wondered about the secret behind the massive success of customer-centric companies like Amazon or Zappos?

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What Are Multi Channel Funnels?


Multi Channel Funnels are a feature of Google Analytics, created to help marketers understand the gap between the performance of paid marketing through AdWords, and website insights displayed in Analytics. Multi Channel Funnels demonstrate how content works together across different channels to create conversions.

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What Do Your Employees Need to Provide Outstanding Customer Experiences?

Speaker: Laura Sikorski, Contact Center Consultant

Your company is judged on how your staff relates to your customers on all channels. Your agents need to be autonomous, insightful, empathetic, engaging, and be available on any channel assigned, at any time and be able to simultaneously respond to your customers’ queries. How do you retain the human touch in the digital world?

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Unleashing the Power of Integrated CX: Strongest Signals

InMoment XI

This fragmented approach to CX makes it difficult to track customer behaviour across different channels and identify crucial opportunities for improvement. Moving Beyond Surveys Embracing Contact Channels To truly understand and address customer needs, businesses are encouraged to broaden their horizons beyond traditional surveys.

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Talking Omnichannel But Organised Multi Channel?

Peter Lavers

Remember when we used to talk about “channels and media”? Channel meant physical route to market e.g. retail, wholesale, intermediated, direct, etc. These terms have effectively amalgamated since we started to become “multi channel”. These terms have effectively amalgamated since we started to become “multi channel”.

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Top 5 Things to Look For in a Workforce Optimization Solution

Speaker: Vicki Herrell, Executive Director, SWPP, & Steve Kosiba, Product Marketing Manager, Genesys

As your contact center becomes more complex with a growing number of communication channels and touchpoints, it’s more important than ever to have the right technology in place to support your workforce. With the right solution, multi-skill and multi-channel forecasting and scheduling become accurate and hassle-free.

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How Orvis Converted 58% of Returns into Exchanges with CX Insights

International, multi-channel retailer Orvis is known for superior outdoor equipment and customer satisfaction. Delivering white glove customer service to millions worldwide is a challenge, so Orvis turned to Khoros CX Insights to help identify and resolve friction points in the customer experience.