Diagnosing And Improving Employee Connection To Company Culture

InMoment XI

Why Is There An Urgent Need For Companies To Do This Now? Why Can’t Traditional Employee Engagement Research Target Company Culture For Improvement? Is There A Clear And Actionable Path To Company Culture Improvement? This article was originally posted on CustomerThink.com.

Our Winning Company Culture

Solvvy

Because of this dynamic and culture, we are proud to have reported an 11% increase in company engagement scores for the Inspirational Workplace Award, as well as a Glassdoor score of 4.4

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Do Companies Recognize the High CX Value of Employee Advocates?

InMoment XI

Do companies recognize the high customer experience (CX) value of employee advocates? That means that companies must seek to understand, and leverage, the impact employees have on customer behavior. This article was originally posted on CustomerThink.com.

Webinar Wrap-up: Company-Level Engagement

InnerTrends

How To Use Company-Level Data for User Onboarding and Engagement. Company-level Engagement Company-level Data Userlist

Investing Wisely in your CX Tech Stack

Why does your organization need to focus on building a great CX? Because a good customer experience is attributable to better revenue on your end, and higher satisfaction for your customers. Of the companies that have improved CX, how many do you think saw an increase in revenue? An enormous 84% of them. Are you heading in the right direction to maximize your ROI and cost savings across your organization? Download the eBook today to focus on building a great CX!

How Two Companies Leveraged a Customized Social Listening Solution to Gain Game-Changing Insights

InMoment XI

Check out the three benefits real companies have realized leveraging InMoment’s customized social listening solution. Their new partnership allowed the company to integrate social media content with their VoC data. Many organizations are drowning in pools of untapped social data.

Why Your Company Needs to Adopt a Customer First Strategy

C3Centricity

The mistakes companies are making in serving their customers are becoming ever more frequent, at least it appears that way to me. 89% of consumers have stopped doing business with a company after experiencing poor customer service.

Interviews Aren’t Dead: How B2B Companies Can Learn More from Their Buyers

InMoment XI

They will not only increase your response rate, but will give you additional intelligence and insight into what your buyers expect from your company. B2B purchasing decisions are complex. They’re financial. They’re political. But more than anything—they’re unpredictable.

B2B 356

Hire People Who Will Make Your Company Unforgettable: A Case Study

Customer Bliss

The most admired companies know that hiring people with the ability to care —and making caring and empathy a core value—is key to how they grow. How does your company understand who belongs in your culture and interacting with customers?

List of Companies That Outsource Call Centers

Magellan Solutions

Companies that outsource call centers have one thing in common: they know the significance of building and maintaining good customer relationships. While it is an important element, call centers are usually not included in the core functions and expertise of most companies. As the lifeblood of most industries, there is no wonder why even the largest multinational companies aim to attract and please as many consumers as they can. List of Companies that Outsource Call Centers.

The State of Customer Success Pt. 1

"The State of Success: Part 1" eBook covers 3 predictions for the coming year for Customer Success. We talked with Customer Success leaders from companies such as Oracle, US Bank, Client Success and more! Do these predictions align with your plans for the coming year? Download to find out!

New Study Shows Major Disconnect Between Companies And Customers

Kerry Bodine

While the consumers and business decision makers in this study were clearly aligned on their feelings about the issue resolution process, they didn’t see eye to eye on another key issue: companies’ awareness of customers’ experiences.

Study 203

Attract the Right Candidates by Building and Defining a Strong Company Culture: a Netflix Case Study

Customer Bliss

The beloved companies care for their employees, because they know this internal culture builds trust and inspires great work. Furthermore, in the wake of the “Great Resignation,” companies in every industry are feeling upheaval.

5 Top Customer Service KPIs for Telecom Companies

Kayako

Telecom companies operate in one of the most competitive sectors of the marketplace. So companies that can reduce customer attrition can see a significant impact on the bottom line. How do Telecom companies keep satisfied customers and encourage customer loyalty?

How to Show Up as a Caring Company

Customer Bliss

3 Key Actions to Show Up as a Caring Company. So ask yourself: do you show up as a caring company? Align Around Experience beloved companies caring companies Cleveland Clinic customer respect hospitalIn lieu of a regular Daily Dose video, I want to share with you an excerpt from a keynote I presented recently that focuses on the lessons of my most recent book, Would You Do That To Your Mother. . The following is a lightly edited transcript of the video below.

Customer Preferences: How Community Can Deliver a Simplified Experience

Your customers want a simplified customer experience. Make sure you give it to them with community. Download the whitepaper to learn more!

Signs of a Customer-Obsessed Company

Influitive

Well, the common thread uniting these successful advocacy programs is that the companies driving them are all customer-obsessed. The post Signs of a Customer-Obsessed Company appeared first on Influitive. What does it take for brands to have thriving customer advocates?

Onboarding Practices from Successful Product-led Companies

InnerTrends

What if we shortened the optimization process by pulling inspiration from the best-of-breed product-led companies that do it well? We all want to achieve a stellar onboarding experience for our customers.

Do Companies Like Net Promoter Score?

Experience Matters

The post Do Companies Like Net Promoter Score? Whenever we discuss Net Promoter® Score, we get a bifurcated set of reactions. Some people love NPS® and others hate it. So we decided to more quantitatively gauge the sentiment. In a recent study, Temkin Group asked more than 300 CX professionals to share their thoughts about NPS. As you can see below: Most aren’t impressed. Over half of respondents say that NPS is either just like or worse than other metrics. Many are avid fans.

How Exemplis Commits to Company Culture and CX Improvement

Customer Bliss

In this episode, Aurelia tells us about the impressive company culture at Exemplis, and how she’s been supported in her role to lead the company’s CX into the future. Commit to Developing Your Company’s Culture. Exemplis, a company whose motto is, “being easy to do business with,” was looking for employees who had the personality to fit within the organization.

Community Predictions 2022

We sat down with 22 experts to discover what's coming for community in 2022. Together, we worked out ten key takeaways for the coming year. If you run a community, are part of a community, or are debating whether or not to launch one, this eBook is for you.

Why Your Company Must Prioritize DE&I & LGBTQ+ Initiatives All Year

Alida

Patriotic flags, dazzling fireworks, mouth-watering BBQs, and scraping rainbow decals off of storefront windows—July is here! Brand Experience

Five Notable Fintech Attributes And Companies

Forrester Digital Transformation

Forrester’s latest report on the state of fintech shows that funding for fintech companies not only rebounded (from a decidedly down year in 2021) but has skyrocketed to new, historic heights. [This post was coauthored by Christy Lano.]

Why You Need To Establish Your Company Core Values List

Customer Bliss

When working with companies on developing customer-focused growth cultures, I often get asked about this idea of a company core values list. It seems that every company has a core values list, but oftentimes the words used are similar — and they can be words that mean many different things to different people. Does a company core values list even matter, then? Why does a company core values list matter? The first tier of a company core values list.

Guest Post: How to Make a Company Culture Video That Wins Your Customers’ Hearts

Hyken

He writes about how creating a company culture video helps your business to build stronger relationships with your customers. Larger companies tend to lack such a close connection with their customers. Clearly Define Your Company’s Values.

Going to Market Smarter in the New Economy

In 2022, as companies continue to move more functions online, employees will take a more virtual -- and flexible -- mindset and lifestyle in parallel to the digitization of businesses. To succeed, you must change the way you conceive and build new products as a digital business. Download the report today to discover more!

Companies showing great CX in the wake of natural disasters

Customer Bliss

It’s good branding, yes — but it’s also what companies should be doing, regardless of size. Companies are part of a community and their customers (and employees) come from, and choose to live/work, in that community. Any other companies you’ve seen doing great things in the wake of not-so-great Mother Nature moments?

How to Deliver a United, One-Company Experience

Customer Bliss

This is our opportunity to show up for customers as one company, pulling in the same direction to support their needs. After doing research, she found a mortgage company, whom she felt very comfortable with. But what she didn’t realize were the many moving parts that all were interdependent of one another: between her realtor, her mortgage broker and her escrow company. Make-mom-proud companies proactively build bridges for customers and with external partners.

Customer Journey Mapping for SaaS Companies

GetFeedback

An overview of the customer journey map for SaaS companies, why it's important, and how it's executed. Articles

90% of Companies Have a CXO

The DiJulius Group

This is a significant increase from 2017 when more than 35% of companies did not have a CXO on their team. The post 90% of Companies Have a CXO appeared first on The DiJulius Group.

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How to Design Your VOC Program for CX Success

What kind of reaction do you notice when “voice of the customer” is mentioned at your company? Chances are it conjures up some mix of frustration, anxiety, disappointment, confusion, or avoidance. That’s because today, most companies fail to get a real payoff from their voice of the customer (VOC) investment. Your VOC program needs to be carefully designed; this eBook will guide you with the 4 dimensions for true success. Download the eBook today!

Do Your Digital Transformation Efforts Meet Your Customers’ Needs?

Hello Customer

Digital transformation accelerated in many companies over the past year. Companies increasingly have to service their customers via digital channels. As a service company, this can be challenging. Digital transformation is hard because it impacts the entire company.

This is the Time to Weave Humanity Into How Companies Operate and Earn Greater Growth

Customer Bliss

We have seen that companies have the ability to be flexible and pivot swiftly, through uniting their organizations to focus on the most important things and deliver value that people need now to achieve their goals.

Florida Power & Light and Southern California Gas Company Lead Utilities in Customer Experience

Experience Matters

We recently released the 2016 Temkin Experience Ratings that ranks the customer experience of 294 companies across 20 industries based on a survey of 10,000 U.S. Out of 17 utility companies we looked at, Florida Power & Light and SoCalGas tied for the top spot. consumers. Each earned a rating of 67%, which put them […].

3 Leading Companies’ Method for Listening to Customers

Customer Bliss

In order to understand how customer-focused companies design processes for listening to customers, we need to start by thinking about the three types of listening: Unaided or volunteer listening. You can learn about the different types of listening in virtually any of my books , but here’s a breakdown for those just coming into these concepts: Unaided or volunteer listening: This refers to companies who optimize feedback customers give as they interact with the brand.

Live Interview with Jeannie Walters

Speaker: Jeannie Walters, Founder and Chief Experience Officer, Experience Investigators

Need help giving your CX a human touch? Not sure what data you should be using at to make loyal customers? Are you struggling with making VoC the center of your company's mission? Whether you're just starting out your CX program, or you need to tweak an existing one to pandemic standards, register for this conversational webinar where we'll talk about it all! Join Jeannie Walters, CCXP, founder of Experience Investigators and come ready with questions to jumpstart your CX with the wisdom of a CX expert.

6 Examples of Successful Customer-Centric Companies

CSM Magazine

Customer-centricity is essential for companies since it drives a customer further down the sales funnel. According to research done by Forbes, companies who have customer-centricity in their marketing strategies profit 60% more than those who don’t.