Webinar: Strategies to Navigate CX Demands for the Contact Center

Kerry Bodine

On February 10th at 11 AM PT join me and Darryl Addington, Director of Portfolio Marketing at Five9, as we discuss ways leaders can catch up on past CX initiatives and strategies to meet and exceed their contact center goals in 2021.

What a Customer First Strategy Means Post Pandemic

C3Centricity

Denyse Drummond-Dunn · What a customer first strategy means today. But with people having changed their purchasing habits and perspectives due to lockdown, this seems the perfect time to reconsider your customer-first strategy. A customer-first strategy is not so hard.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

7 Reasons for Failure When Adopting a Customer First Strategy

C3Centricity

Why therefore do so many companies still struggle to adopt a customer-first strategy and culture? I provide answers to the seven main reasons why companies fail to adopt a customer first strategy; which one are you struggling with today? While it is essential that a customer-first strategy has a board-level sponsor, it is important that every employee understands their role in making it happen. The organisation has not fully embraced the strategy.

3 Questions To Guide Your “New Normal” Customer Experience Strategy

Kerry Bodine

To succeed throughout the rest of the pandemic and whatever comes next, you need to proactively develop a customer experience strategy that will serve both your customers and your business. The foundation of your strategy should be built on the answers to three questions. This means that your strategy will need to evolve over time — and you’ll need to regularly conduct this foundational research. Strategy Trends

How ZoomInfo Enhances Your Database Management Strategy

Forward-thinking marketing organizations have continuously invested in a database strategy for enabling marketing processes. Download this ebook to learn how to maintain a strategy that includes refreshed information, database cleanses, and an accurate analysis at the same time.

How To Create a Customer Insight Strategy

Lumoa

To Master Customer Experience Strategy, Master CX Mindset

Experience Investigators by 360Connext

Customer Experience Strategy Depends on the Right Mindset, Vision and Plan. This led leaders to have quarterly, short-term visions instead of long-term, customer-focused strategies. For that, CX leaders need a strategy. What is most important to your brand’s strategy?

Customer strategy: Crawl, walk, run

Customer Bliss

Hopefully you have eyes on a customer strategy for this year. I’ll show you the five-competency maturity map in a second, but you can also think of this customer strategy as “crawl, walk, run.” If you try to skip over “crawl,” i.e. the fundamental aspects of a customer strategy, then when you try to run, you’ll just hit the pavement really hard. Customer strategy: The five-competency maturity map. Customer strategy: Commit.

Fundamentals of a Customer First Strategy For Every Industry

C3Centricity

Adopting a customer first strategy is therefore in many company objectives. Just email me with your details and what your biggest business challenge is currently in adopting a customer first strategy. The post Fundamentals of a Customer First Strategy For Every Industry appeared first on c3centricity. Every industry strives to improve their customers’ experience with their products and services.

Adapt your CX strategy in 2021 using people, process, and technology

GetFeedback

Simplifying CX YouTube series video highlighting tips for building your 2021 customer experience strategy. Videos

Tips 227

What We Learned From Our Own Data-Driven ABM Strategy

ZoomInfo has created the following eBook to help other B2B organizations gain insights on how to launch their own data-driven ABM strategy. In this eBook, we will reveal the good and the bad from our own campaign and highlight some key takeaways on how to improve your ABM strategies moving forward.

Mapping Your Contact Center Strategy to Changing Customer Behavior

NICE inContact

For years, marketers like myself have long espoused the benefits of cloud platforms to help businesses gain agility.

Creating A Customer-Centric Strategy

Integrity Solutions

A customer-centric strategy is about more than just a values statement or a directive to the team. It’s the product of a strategy that extends across the organization and is central to the way you do business. How Do You Create a Customer-Centric Strategy?

5 Strategies for CX Excellence

PeopleMetrics

After writing my book, Listen or Die , which outlined 40 lessons that turns customer feedback into gold, I often got the question: "what are the small handful of strategies that provide the biggest impact or provide the most insight on driving CX excellence?".

5 Quick-Win Customer Experience Strategies To Put Into Place

Lumoa

Check the latest easy quick-win loyalty-boosting customer experience strategies to power up your CX in 2019! Feed generated with FetchRSS

Building Your Customer Education Brand: Using Customer Champions to Drive Widespread Program Adoption

Speaker: Natasha Husein, Product Marketing Manager, Clever

When you’re building a Customer Education program, your efforts will largely focus on content creation and strategy. In the midst of that development, it’s easy to overlook another core component of your program: marketing. In this webinar, Natasha Husein, Product Marketing Manager at classroom learning technology company, Clever, will present her strategy for branding Clever Academy, and creating customer champions that drive widespread program adoption across its broad user base.

Be Found: How Moosend helps our marketing strategy

Storyminers

We chose Moosend to become a central part of our communication strategy because it’s: easy to learn. The post Be Found: How Moosend helps our marketing strategy appeared first on StoryMiners.

Contact Center Digital Transformation Strategy

UJET

The post Contact Center Digital Transformation Strategy appeared first on UJET. This is a guest post by Donna Fluss, the president of DMG Consulting LLC.

Customer Centricity: 10 strategies to implement in 2019

Lumoa

Start 2019 with these 10 simple steps and build the fundamentals of your customer-centric culture. Nurture customer centricity in your company and lead your organization through the customer-centric transformation. RSS generated with FetchRss

Even the Police Can Get it Right! Adopting a Customer First Strategy

C3Centricity

You can imagine my surprise, therefore, to find myself writing about how they appear to be adopting a customer first strategy in Switzerland! They have adopted a customer first strategy! So let me share my thoughts from the perspective of a customer first strategy champion. Clearly not a part of a customer first strategy! Again not good for anyone and clearly not a demonstration of a customer first strategy.

2020 Database Strategies and Contact Acquisition Survey Report

As buyer expectations continue to heighten, marketing and sales teams are feeling pressured to deliver authentic messaging to buyers at every point of their customer journey. This report aims to highlight the current state of B2B database and contact acquisition strategies, and organizations’ goals to leverage data to fuel their go-to-market strategies in 2020 and beyond.

Episode 42 – Creating a Successful CX Strategy

Kristina Evey

But, only 8% of their … Read More Episode 42 – Creating a Successful CX Strategy. The post Episode 42 – Creating a Successful CX Strategy appeared first on Kristina Evey. Leadership Podcasting StrategyBain & Co reports that 80% of companies feel they deliver an excellent customer experience.

What is a Content Strategy?

DemandJump

Connection with your brand’s marketing audiences is dependent on the quality of the content you produce. Make the right rhetorical decisions—develop content that is relevant and relatable—and you make a lasting connection that will be the support structure of your brand.

Building a Successful Customer Experience Strategy

GetFeedback

Successful customer experience strategies will lead to greater customer satisfaction, higher revenue, and diminished customer churn. Luckily, it’s quite simple to create a successful customer experience strategy for your organization if you follow these seven steps. . 7 pillars for successful customer experience strategies. Create or optimize your customer experience strategy. In order to measure if your CX strategy is working, monitor the business results.

The 17-second customer experience strategy

Customer Bliss

I’ve been doing customer experience strategy and customer-facing, customers-as-growth-engines work for north of 30 years now. But I have put together some resources that can help you start the journey towards a workable customer experience strategy. Customer Experience Strategy, Level 1: The Five Competencies. The core of the work we do with customer experience strategy is about the five customer experience competencies, notably: Customers as assets.

The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.

Implementing a Customer Experience Strategy That Works

GetFeedback

With so many companies vying for each customer’s attention, a winning customer experience strategy is a must for any company looking to build brand loyalty. Given that 49% of customers admit to an impulse buy following a personalized experience, there’s good reason to implement a customer experience strategy that delivers personalized product options to loyal customers. Personalize customer experience strategies to identify actionable insights .

Top 5 Content Marketing Strategy Examples

DemandJump

What are the top 5 content marketing strategies that you can incorporate into your business? Check out these content marketing ideas and see how they can transform your business: Marketing Operations Organic Search Marketing Management Content Marketing

How Customer Experience Is an Organization-wide Strategy

SmartKarrot

After writing on Customer Experience for different business functions, we realized a need to discuss Customer Experience as a holistic strategy that applies to the whole organization at large. Shaping your business strategy would align your brand with that of customer’s needs.

Socially Responsible Player Marketing Strategies

Optimove

The post Socially Responsible Player Marketing Strategies appeared first on Optimove. library

[On-Demand Webinar] The State of Customer Education: Trends and Benchmarks Report

Speaker: Sandi Lin & Linda Schwaber-Cohen

In this webinar, Skilljar CEO Sandi Lin shared learnings from Skilljar's recent study and her insights on the state of Customer Education. She dug into key findings so you can benchmark against industry trends and understand how your strategy and metrics compare.

70+ Experts Reveal the Best Customer Retention Strategies During COVID-19

SmartKarrot

The existing customer retention strategies may not work best in these testing times. Business owners like Reuben Yonatan, Paige Arnof-Fenn, Jayson DeMers, and 70+ others have shared their working, tried-and-tested strategies to retain customers during the pandemic.

Content Marketing Strategy Template and PDF

DemandJump

Content marketing strategy dictates a specific message and a filtered way of distributing the message across various content mediums. Connecting with your audience is key to developing your brand and establishing visible authenticity with potential new audiences, which grows your business.

Customer Journey: How a Holistic Strategy Drives Profitable Business Growth

Steven Macdonald

Developing Your #CustomerExperience Strategy

CX Journey

Image courtesy of SaleMove How do you develop a customer experience strategy and roadmap? We cover a range of topics, and it was the first time I was interviewed about the five-phase approach I take with clients when developing a customer experience strategy and roadmap. culture customer experience customer experience journey CX strategy cxjourney employee experience transformation

How ZoomInfo Enhances Your ABM Strategy

For marketing teams to develop a successful account-based marketing strategy, they need to ensure good data is housed within its Customer Relationship Management (CRM) software. More specifically, updated data can help organizations outline key accounts for their campaigns. And to begin the targeting process, marketing teams must develop an Ideal Customer Profile (ICP) with appropriate firmographic and behavioral data to ensure they’re going after the correct audience.Download this eBook to learn how to start improving your marketing team's data!

Customer Experience First, Business Strategy Second

Kerry Bodine

On this important day, I want to discuss an important topic: strategy. In a recent post , I lamented how many companies today focus on business strategy first and customer experience strategy second. One of my favorite business planning tools is the business model canvas , a template that helps organizations map out key elements of their business strategy, including infrastructure, key offerings, target customers, and finances. Brand StrategyHappy CX Day!