article thumbnail

Beyond Deliverables: How AI and Customer Centric Strategies Are Redefining Professional Services

eglobalis

This article delves into eleven actionable strategies that leaders can implement to weave CX deeply into their service delivery approach. Analyzing this data in real time allows for small course corrections and helps teams adjust project strategies to ensure they consistently align with client expectations.

article thumbnail

B2B CX – Strategy & Business Alignment

ECXO

B2B CX – Strategy & Business Alignment Originally posted here with our full version: [link] Introduction A successful Customer Experience (CX) transformation program must be deeply integrated with the business strategy of an organization. Below is a step-by-step approach. Below is a step-by-step approach.

B2B 304
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Top 2025 Consumer Trends for CPG: Practical Strategies to THRIVE in 25

C3Centricity

This post explores how companies can turn each of these five trendsI added one more that emerged from the more extensive studyinto actionable strategies, supported by practical guidance and real-world examples. Each trend signals a shift in consumer priorities, urging brands to adopt innovative approaches to thrive.

Trends 270
article thumbnail

Optimizing AI Agent Experiences: Leading Providers, Gaps, and Human Support Strategies

eglobalis

Optimizing AI Agent Experiences: Leading Providers, Gaps, and Human Support Strategies Introduction Artificial intelligence agents are rapidly transforming customer service and enterprise operations. The most successful AI strategies integrate human empathy, business intelligence, and automation, ensuring a seamless experience for customers.

article thumbnail

Campaigns that Click: Practical Personalization Strategies to Boost ROI

Speaker: Jennifer Hodroge, Omni-Channel Strategic Leader, Forrester CX Certified

In this new webinar with expert Jennifer Hodroge, we’ll explore how to leverage insights and customer journey mapping to build personalization strategies that deliver real impact. Aligning your content, campaigns, and buyer experiences requires a deep understanding of customer needs. Save your seat today!

article thumbnail

Customer Experience Journey Mapping Strategies to Improve Business Performance

InMoment XI

When to Use: This journey map is used when developing marketing and sales strategies that aim to guide prospective customers through their decision-making process. You might have already created these as part of your customer experience strategy.

article thumbnail

Crafting and Cascading a Customer Experience Strategy Across Global Organizations

eglobalis

A well-crafted CX strategy transcends the superficial touchpoints of customer interaction, delving into the cohesive integration of all company divisions to deliver consistent, high-quality customer interactions. This vision should be aligned with the company’s overall strategy and communicated effectively to every department.

Strategy 493
article thumbnail

The Evolving Retailers Fulfillment Strategy: Meeting Demands with Agility

Speaker: Becky Parisotto and John Vurdelja

Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Don’t miss this chance to refine your fulfillment strategy and lead your team confidently into 2025. Save your spot today!

article thumbnail

How AI Is Revolutionizing Contact Centers: 2025 Strategy + ROI Playbook

Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation.

article thumbnail

Future-Proof IT: Cost-Saving Strategies Every IT Leader Needs in 2025

Packed with expert insights and real-world case studies, this guide delivers proven strategies to optimize IT spending, eliminate inefficiencies, and future-proof your operations. Plus, as a bonus, get a Cost-Cutting Assessment Toolkit to uncover hidden savings in your IT budget. Download now and start saving!

article thumbnail

Relevance, Reach, Return: How to Turn Marketing Trends From Hype to High-Impact

Speaker: Alexa Acosta, Director of Growth Marketing & B2B Marketing Leader

In this webinar, industry expert Alexa Acosta will break down the most impactful marketing trends shaping the industry today and how to turn them into real, revenue-generating strategies. Learn how to refine targeting, personalize outreach at scale, and use automation the right way—without losing authenticity. Save your seat today!

article thumbnail

How To Craft Your Perfect Retail Tech Stack

Speaker: Jason Cottrell and Brian Walker

Debunk myths about modular strategies and understand their simplicity. You'll learn to: Utilize tech enhancements for a flexible digital approach. Integrate modular tools to meet your unique needs. Gradually upgrade your systems for continuous improvement. Distinguish credible vendors from the pretenders in a crowded market.

article thumbnail

How to Find Common Ground: Account-Based Marketing (ABM) for Team Alignment

Speaker: Alex Moore, Co-Founder of Stratagon Marketing & Technology

Diverging goals, poor communication, and conflicting strategies frequently create silos, leading to a disconnect where marketing efforts fail to translate into substantial sales conversions. It's a win-win strategy for both teams. Enter Account-Based Marketing (ABM).

article thumbnail

From Rigid To Resilient: Why Enterprises Need Modular Commerce Now

Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón

The next era of enterprise commerce is here - discover how a modern platform fits into your strategy. . ⌛️ Prepare for the Future: Why scalable, adaptable architectures are essential for enterprise success. Reserve your spot now! 📆 April 9, 2025 at 9:30am PT, 12:30pm ET, 5:30pm GMT

article thumbnail

Evolving Beyond Intent: Create Customer Value with Signals

Speaker: Jam Khan, SVP, Product Marketing at ZoomInfo & guest speaker Amy Hawthorne, Principal Analyst from Forrester

Key Takeaways: Unlock Buying Signals 🔐 Leverage signals beyond intent to better understand target accounts Enhance Marketing Efficiency 🎯 Streamline campaigns by acting on diverse customer signals Boost Sales Success 🚀 Focus on actionable signals to improve close rates Transform Go-To-Market Strategy 🌐 Integrate signals (..)