InMoment XI

OCTOBER 30, 2024

Here are some strategies for enhancing customer retention and loyalty: 1. Once you’ve implemented your CX strategy, it’s imperative that you evaluate and measure its performance. McKinsey & Company ) Approximately one in six customers report that insurers don’t follow up with them after an initial discussion.

Insurance 195

Insurance Customer Satisfaction Customer Experience Strategy 195

C3Centricity

MAY 17, 2025

Have you noticed how every technology vendor, consultant, and industry publication is telling you that your AI Strategy is the solution to all your business challenges? If you would rather listen than read: The Reality of AI Strategy Investment in CPG Today Let’s start with some sobering numbers.

Consumers 156

Consumers Strategy Leadership Analysis 156

eglobalis

NOVEMBER 3, 2024

This article explores ten practical strategies for B2B companies to move beyond rigid, cookie-cutter frameworks, offering a pathway toward a more personalized, authentic, and impactful CX approach that leverages a company’s unique strengths and the power of cultural innovation.

B2B 524

B2B Culture Innovation Loyalty 524

eglobalis

SEPTEMBER 16, 2024

In this article, I explore the often-overlooked elements of strategy development to avoid simply repeating common discussions on this topic. Introduction A well-executed B2B customer experience (CX) strategy can be the cornerstone of long-term success in today’s competitive landscape.

B2B 410

B2B Strategy Customer Experience Customer Journeys 410

Retently

NOVEMBER 27, 2024

Table of Contents Key Takeaways Why Ecommerce Growth Strategies Are Essential 1. It’s all about having the right growth strategies in place. In this article, we’ll walk you through the most effective, data-driven ecommerce growth strategies that are helping brands of all sizes crush their goals. Expanding Revenue Channels 4.

Ecommerce 152

Ecommerce Sales Strategy Tips 152

ECXO

DECEMBER 4, 2024

Customer Success Uncovered: How SaaS and Manufacturing Win with Tailored Strategies Customer success has become a cornerstone for businesses aiming to foster long-term customer satisfaction, boost retention rates, and drive sustainable growth. Manufacturing Companies a.

Customer Success 156

Customer Success Strategy e-support Customer Satisfaction 156

Experience Investigators by 360Connext

JANUARY 7, 2025

To really deliver for your customers and your organizational goals and achieve scalable growth by operationalizing CX you need a calculated CX strategy. Understanding the Basics of Customer Experience Strategy Every department or business function needs a strategy. But this is easy to say and harder to do. Lets dig in.

Customer Journeys 143

Customer Journeys Strategy Customer Experience Touchpoint 143

eglobalis

DECEMBER 11, 2024

This article was originally posted at: [link] Ready to disrupt your CX strategy? Move beyond assumptions by using data-driven experimentation to refine your CX strategy. Experimentation allows companies to tailor their CX strategies to different cultural contexts. Its time to stop guessing and start experimenting.

Customer Journeys 392

Customer Journeys Effort Score Omni-Channel Social Media 392

ECXO

JULY 29, 2024

Designing and Rolling Out a Global Customer Experience Strategy Introduction Delivering exceptional customer experience (CX) is essential for any successful business. A truly effective CX strategy goes beyond basic customer interactions, integrating every aspect of the organization to provide seamless and high-quality customer engagement.

Strategy 380

Strategy Customer Experience Net Promoter Score Effort Score 380

eglobalis

NOVEMBER 5, 2024

Working alongside renowned experts like Charlene Li, Jeremiah Owyang, and Susan Etlinger, Solis developed essential frameworks that addressed digital transformation, social business strategy, and customer experience. Solis redefined CX as more than a trend, positioning it as central to brand strategy.

Leadership 504

Leadership Innovation Social Media Trends 504

eglobalis

OCTOBER 14, 2024

These pillars include customer journey mapping, feedback mechanisms, employee experience, customer experience culture and strategy, with some variations such as McKinsey’s operational efficiency model. CX professionals must learn to think independently, analyse customer data, and tailor strategies to their specific business needs.

Customer Experience 482

Customer Experience Customer Journeys Case Study Innovation 482

Experience Investigators by 360Connext

NOVEMBER 19, 2024

What about a customer experience mission statement or a customer experience strategy statement? In this episode, Jeannie Walters shares her insights on transforming organizational goals into actionable CX strategies.

Strategy 143

Strategy Customer Retention Metrics Resources 143

eglobalis

NOVEMBER 26, 2024

With practical strategies, global examples, and insights into cultural and operational dynamics, we’ll explore how empathy can evolve into a strategic driver of business outcomes, ensuring it delivers more than words—it delivers results. This dual strategy allows Siemens to maintain consistency globally while respecting regional differences.

B2B 514

B2B B2C Culture Net Promoter Score 514

Comm100

DECEMBER 10, 2024

If youre struggling with maximizing player retention, here are five proven strategies that will help you. Conversion Rate % of free players converting to paying players Evaluates the effectiveness of monetization strategies. One of the most effective strategies is to improve graphics and optimize performance.

Strategy 130

Strategy Multi-Channel Loyalty Social Media 130

eglobalis

JANUARY 13, 2025

Through real-world examples and practical strategies, well explore how businesses can leverage these tools to enhance customer and agent experiences. Businesses can adopt similar strategies by integrating predictive analytics into their customer service operations. I previously mentioned what was coming in AI, and now here we are.

Customer Experience 435

Customer Experience Marketing Chatbots e-support 435

C3Centricity

JANUARY 25, 2025

The Fix: L’Oral’s “Dynamic Consumer DNA” … Click to continue reading The post Why Your AI Marketing Strategy Is Failing (And How to Fix It) first appeared on c3centricity. Unilever found their segments were outdated within three months of creation.

Marketing 156

Marketing Strategy How To Analytics 156

ECXO

NOVEMBER 25, 2024

Decoding the Feedback Dilemma: A Strategic Framework for Evaluating Customer Requests Originally posted complete version at: [link] In the dynamic world of B2B customer experience, balancing responsiveness to feedback with long-term strategy can feel like walking a tightrope.

Feedback 391

Feedback Roadmap ROI Analytics 391

Calabrio

MARCH 22, 2025

Best Practices Contact Center Management: Best Practices & Strategies for Peak Performance Share The modern contact center is no longer seen as a mere service function at the periphery of the business. Most contact centers are using AI, but their contact center management strategies need to be updated to match.

Contact Center 130

Contact Center Management Strategy Call Center 130

eglobalis

JANUARY 20, 2025

Furthermore, we examine what turns customers away and analyse practical strategies that differentiate successful organizations from their competitors. Companies that align their pricing strategies with the value they deliver often enjoy stronger customer retention.

B2B 451

B2B Loyalty Loyalty Programs Innovation 451

ECXO

NOVEMBER 26, 2024

Let’s explore the world of corporate unicorns, the magic they bring, the potential pitfalls, and the strategies you can adopt to build a more resilient customer experience strategy. When companies rely heavily on unicorns to deliver a great customer experience, it usually means that their CX strategy isn’t scalable.

Self Service 334

Self Service Culture Training Analytics 334

ECXO

NOVEMBER 19, 2024

By delving into the lessons offered by this epic franchise, businesses can unlock new strategies for improving customer experience, solidifying their place in a galaxy that is always evolving and expanding. Align each stage with strategies that guide customers smoothly through their own “Hero’s Journey.”

Customer Experience 296

Customer Experience Social Media Customer Journeys Touchpoint 296

InMoment XI

NOVEMBER 12, 2024

With these customer expectations in mind, having a robust social media monitoring strategy that helps you stay connected with your customers has never been more important for maintaining a positive customer experience. A pre-planned crisis management strategy can make crisis management easier through social media monitoring tools.

Social Media 363

Social Media Analysis Metrics Trends 363

Calabrio

MARCH 4, 2025

Workforce Management 2025 Guide to the Omnichannel Contact Center: How to Drive Success with the Right Software, Strategy, and Solutions Share Calling, email, texting, instant messaging, social mediathe communication channels available to us today can seem almost endless. An agent on the phone might be unaware of a previous email exchange.

Contact Center 130

Contact Center Omni-Channel Contact Center Software Software 130

ECXO

OCTOBER 27, 2024

These metrics help businesses to fine-tune their strategies, ensuring they meet the needs of their subscribers while sustaining growth. By tracking CLV alongside other CS metrics, such as NRR and CHS, companies can fine-tune their engagement strategies to ensure continued growth.

Metrics 332

Metrics Customer Success Effort Score Self Service 332

eglobalis

MARCH 13, 2025

Executives must prioritize CX as a long-term growth strategy rather than a one-time project. Establish Continuous Feedback Loops : Implement mechanisms for ongoing feedback to adapt and improve CX strategies in real-time. If you enjoyed this read, connect with me on LinkedIn !

Leadership 262

Leadership B2B B2C Net Promoter Score 262

eglobalis

MARCH 24, 2025

As demonstrated by Deutsche Telekom, securing AI systems against manipulation and data breaches demands comprehensive cybersecurity strategies and vigilant human monitoring, emphasizing ongoing human involvement in security oversight. Ethical and Regulatory Compliance Regulatory requirements significantly limit full AI automation.

Contact Center 368

Contact Center Virtual Agent Chatbots Banking 368

eglobalis

FEBRUARY 3, 2025

For B2B enterprises, the integration of AI into customer experience strategies has become a cornerstone for staying competitive. By integrating AI chatbots into your customer service strategy, your company can reduce response times, handle routine inquiries efficiently, and improve overall customer satisfaction.

B2B 426

B2B Customer Journeys Customer Experience Chatbots 426

eglobalis

MARCH 18, 2025

Challenges: Developing AI that can seamlessly integrate subtle sales strategies without appearing intrusive or irrelevant is complex, as it requires a deep understanding of human behavior and context. They can tailor recommendations based on nuanced understanding of customer needs and preferences, a capability that AI may not fully replicate.

Interaction 395

Interaction Culture Virtual Agent Loyalty 395

eglobalis

MAY 20, 2025

How to Connect to Business Outcomes: CLV defines your customer profitability and is essential for financial planning, marketing spend allocation, and long-term customer strategy. Shopify segments CLV to drive partner investment strategies across merchant types. In retail, it tracks order frequency and upsell potential.

Metrics 332

Metrics Effort Score B2C B2B 332

ECXO

MARCH 6, 2025

It is a comprehensive effort that goes beyond isolated fixes, requiring alignment of leadership, strategy, culture, technology, and processes around the goal of delighting the customer. An executive steering committee can oversee the CX programs progress, unblock obstacles, and ensure alignment with corporate strategy.

B2B 338

B2B Customer Journeys How To Effort Score 338