Analysis of the Top 100 eCommerce Help Centers

Kayako

Then we looked across the top 100 ecommerce sites to find out how standard these standards really are. Note: The sites included in this research are the top ecommerce sites in the “Shopping” category on Alexa. Only 38% of top retail ecommerce site have a well placed search bar.

How to Create the Best eCommerce Customer Service Surveys

Comm100

Customer surveys are extremely useful to eCommerce businesses — not only as a source of information about the things you are doing right and wrong with your business, they are also a really useful tool in determining whether your products and services are actually right for the market!

10 Ways to Increase Customer Engagement in eCommerce (Infographic)

Provide Support

Now that global consumers are able to purchase nearly anything they wish on whatever device they want and wherever they happen to be, the eCommerce customer experience has dramatically changed. Customer engagement is the future of e-commerce.

3 Technologies Changing the Ecommerce Payments Landscape

Smarter CX

Change is constant in the world of ecommerce. Ecommerce success depends on having a rich understanding that audience – who they are, what price points they’re looking for and what experiences they have come to expect. Global retail ecommerce sales are expected to reach $4.5

Three Takeaways On eCommerce From My Trip To China

Forrester's Customer Insights

I recently spent two weeks in China to attend an event hosted by eCommerce company JD.com for analysts and retail thought leaders. Here are my takeaways on the state of eCommerce in the world’s largest eCommerce market: Customers in China seek novelty and individuality.

How the Best Ecommerce Sites Thrive in the Age of Amazon

Smarter CX

Commerce Department , ecommerce grew 16% in 2017—a peak since 2011, when online retail grew 17.5% The best ecommerce sites approach this challenge with curiosity rather than a feeling of defeat. The best ecommerce sites are able to model that dynamic.”

How Artificial Intelligence Is Changing eCommerce

QuestionPro Audience

By using AI, eCommerce sites are able to create personalized online experiences and recommend products uniquely suited to each shopper. VISUAL SEARCH Another tactic being used by eCommerce sites is visual search, a technology that uses AI to analyze a photo that the shopper submits.

How tracking ecommerce metrics makes the holiday season brighter for online merchants

Bold360

They are the second greatest gift any ecommerce merchant will receive in the holiday season, after the cold, hard holiday cash that can make or break an ecommerce retailer’s entire year, of course. But, surprisingly, in the rush of business that consumes them from Thanksgiving through the New Year, a lot of retailers overlook the valuable ecommerce metrics that flow in along with the cash. Six essential ecommerce metrics for holidays and every day.

How to Optimize Your Ecommerce Customer Support

Merlin

Customer Support Outsourcing IT Support Services customer support e-commerce ecommerceCustomers are the lifeline of every business. Therefore, it is vital that you provide not just high-quality products and services, but also excellent customer service and support.

Customer Support Options for your Ecommerce Website

Provide Support

No matter how user friendly your ecommerce website and shopping cart are, your customers may want to contact you with some questions or just to ensure your business is “alive” and they will not be deceived. Customer Service Channels.

Optimising the online customer journey: for eCommerce websites

mopinion

Consumers are entering eCommerce websites from a myriad of different devices and online channels. The post Optimising the online customer journey: for eCommerce websites appeared first on Mopinion. Default Blog ecommerce online customer journey online feedback research-insights

Your Ultimate Guide to 5-Star eCommerce Reviews

ReviewTrackers

On her blog, VictoriaEcommerce, she shares tips on ecommerce and how writers can develop their craft. In the largely depersonalized and competitive landscape of ecommerce, great reviews can make all the difference. Ecommerce customer reviews — reviewed.

How to Choose the Best Customer Support Options for your Ecommerce Website

Provide Support

No matter how user friendly your ecommerce website and shopping cart are, your customers may want to contact you with some questions or just to ensure your business is “alive” and they will not be deceived. Customer Service Channels.

5 Ways to Empower Your Ecommerce Team to Deliver Smarter CX

Smarter CX

Here are 5 ways to empower your ecommerce team to deliver smarter CX. Not long ago, ecommerce businesses relied on the development team to make simple, yet mundane changes. To learn more about empowering ecommerce teams, read 5 Ways Oracle Commerce Cloud Powers Innovation.

The Relevance Of Responsive Design In Ecommerce

LiveChat

This is why it’s extremely important for your online ecommerce store to have responsive website site design. Why Do You Need Responsive ecommerce Website Design? Responsive design is key to the success of your ecommerce venture. Mobile ecommerce is taking charge.

How to Prepare Your Ecommerce Store for Holiday Shopping Season

LiveChat

For your ecommerce store, sales is the most important part of the holiday season, so you need to think some things through. Holiday shopping season is a great time to consider additional payment options for your ecommerce store. Ecommerce

Understanding The Relationship Between Brick-And-Mortar and eCommerce Retail

Second to None

However, even as this eCommerce technology becomes more pervasive, there is still only a small fraction of retail brands, 13%, that identify themselves as “digital-first.”[2] The post Understanding The Relationship Between Brick-And-Mortar and eCommerce Retail appeared first on Second To None. Creating a Customer Experience that encourages consistent satisfaction within every channel is the ultimate challenge of brands in any industry.

How to Optimize Your Ecommerce Customer Support

Merlin

Customer Support Outsourcing IT Support Services customer support e-commerce ecommerceCustomers are the lifeline of every business. Therefore, it is vital that you provide not just high-quality products and services, but also excellent customer service and support. Paul Greenberg , the president of The 56 Group and the author of CRM at the Speed of Light, sums it up in a simple sentence, “If a customer likes you and continues to like you, they will do business with you.

Why Mobile Website Design Matters in Ecommerce

LiveChat

Why mobile website design is so important in ecommerce. Accessing a mobile ecommerce website is a matter of few actions. Preparing and launching a mobile app for you ecommerce business is another way of reaching your mobile audience. Mobile design tips for your ecommerce website.

The cost of ecommerce delivery problems to the customer experience

Eptica

Date: Friday, December 23, 2016 The cost of ecommerce delivery problems to the customer experience. This last leg of the ecommerce customer experience has always been hard for retailers to control.

5 Awesome Use Cases For Live Chatbots in Ecommerce

LiveChat

Read on to see five compelling cases for bringing chatbots and live chat apps into your ecommerce brand. As a benefit to business operations, chatbots provide a helping hand, saving you time and effort in managing your ecommerce store. Ecommerce chatbots customer experience ecommerce

Mobile Customer Experience is a Driving Force in eCommerce Success

Win the Customer

eCommerce is nothing new, but mobile commerce is quickly emerging as a booming avenue for shopping and brands have had to adapt to this shift in consumer behavior. Mobile, data and connectivity have created a seamless shopping experience through eCommerce.

How to Establish a Customer Journey Through Email Marketing for Your Ecommerce Brand

Second to None

Email marketing remains one of the most effective ways to establish customer relationships and boost ecommerce sales. Boosting ecommerce sales via email marketing requires finding ways to keep their attention. The post How to Establish a Customer Journey Through Email Marketing for Your Ecommerce Brand appeared first on Second To None.

Top 10 Marketing Infographics to Smash 2018 (Inspiration for the Visual World)

C3Centricity

Social Media and eCommerce. Few businesses can survive today without an eCommerce site or social media presence. One of C3Centricity’s annual traditions is to publish a post which shares the best marketing infographics of the previous twelve months.

Customer Behavior Analytics & Analysis Can Improve Your eCommerce Business KPI’s

Bold360

When it comes to eCommerce, CX is everything. And how can you use this data to generate success in your own eCommerce business? According to Kissmetrics at least one in every ten eCommerce dollars is spent via mobile, and more than 60% of searches start via mobile too. Spotting what customers are looking for should be high on the list of goals for any eCommerce business.

Improving The Digital Customer Experience Of Your eCommerce Business

LiveChat

ECommerce can be a tough nut to crack. According to a Monetate study, less than three percent of eCommerce visitors add a product to the cart while shopping online. There are many reasons why conversion rates in eCommerce are so low.

How to Use Personalization to Increase eCommerce Conversions

iPerceptions

Today, personalization is all around us, from when we turn on our TV to watch Netflix, to when we visit the Amazon site to buy that perfect present for someone. We are seeing content and ads that are specifically tailored to us. But how effective is all this personalization? Is it worth the effort?

Everything You Need To Know About Text Messaging For Ecommerce (+15 Useful SMS Templates)

LiveChat

Thus, it’s time for you to incorporate mobile into your Ecommerce marketing strategies. Key benefits of text messaging for ecommerce. Here are the main benefits and the ways you can use SMS for Ecommerce: 1. 15 Useful SMS Templates for Ecommerce Sites.

Multi-Channel Ecommerce ? How to Create Your Own Success Story

Bold360

Creating that story, the one in which your customers feel important and well taken care of is going to take a lot of work. Today, it?s s not enough to have great phone support but limited email resources. Likewise, having on site-support in the form of a self-service widget is great, but if your social media channels are unable to provide the correct level of support, you?ll ll hear about it from your customers - and it won't be pretty

How to Make Your First eCommerce Sale and Win Customers [INFOGRAPHIC]

Win the Customer

The way we sell our goods and services has changed beyond recognition, especially since the introduction and subsequent rapid growth of e-commerce. Getting yourself noticed and promoting your business is now done using social media and might include a YouTube video and content on Pinterest.

Will 2015 Be Canada’s eCommerce Breakthrough Year? - Frank Reactions

Tema Frank

Over the next few weeks, I’ll be featuring some … Continue Reading → The post Will 2015 Be Canada’s eCommerce Breakthrough Year? It is still a slower evolution than it should be, but gradually more and more Canadian retailers are taking e-commerce seriously. Find out more with this free download from eTail Canada. appeared first on Frank Reactions. B2B Blog Blog @fr Canada Internet Marketing Retail conference discount etail events

By Acquiring Flipkart, Walmart Gets Access To The Indian Market — For A Premium

Forrester's Customer Insights

age of the customer B2C ecommerce ecommerce global ecommerceIn April 2017, Flipkart raised funds from Softbank, eBay, Tencent, and Microsoft to counter Amazon’s rapidly growing presence in India. On May 9, 2018, Walmart announced that it will jump into the fray, paying $16 billion to acquire 77% of Flipkart and finally get the chance to sell goods to Indian consumers. This deal gives […].

How to Cut Costs & Up Order Sizes: Ecommerce Trends in Order Fulfillment - Frank Reactions

Tema Frank

Many years later, warehouses and stores started to merge, and turned into big-box retailers, like IKEA and Home … Continue Reading → The post How to Cut Costs & Up Order Sizes: Ecommerce Trends in Order Fulfillment appeared first on Frank Reactions. Why Turn Your Store Into an Ecommerce Shipping and Delivery Point As Josh Johnston, Ecommerce Manager at London Drugs, explains in the interview, there are huge benefits from taking this customer-friendly approach. *

Mobile Innovation Is Not About Your Phone!

360Connext

Blog Communications Customer Engagement Customer Experience Featured Review beacons CONNECT Mobile Innovation Summit customization ecommerce Geolocation innovatioin Internet of Things IoT mobile personalization restaurant retail smartphone

5 Reasons your Website Users are SO Frustrated

360Connext

Customer Experience Featured Opinion Retail User Experience ecommerce experience design linkedin mobile retail usability User experienceI’d hope by this point anyone reading this blog understands that my passion for customer experience is a holistic one.

All Brands Need A Full-Fledged Digital Commerce Strategy

Forrester's Customer Insights

age of the customer B2C ecommerce brand & product web sites brand experience branding digital business digital customer experience digital disruption digital marketing digital transformation ecommerce online retail retail brand commerce digital retail digital strategy

Four Forces Drive The Consumer’s Tech Stack

Forrester's Customer Insights

B2C ecommerce B2C marketing benchmarks business technology (BT) consumer mobile activities consumer mobile adoption consumer mobile devices consumer mobility consumer segmentation customer data customer emotion customer insights data insights ecommerce marketing technology technology adoption dataToday I’m on stage in New York speaking to hundreds of marketing executives at our Consumer Marketing Forum 2018.