How to Optimize Your Ecommerce Customer Support

Merlin

Customer Support Outsourcing IT Support Services customer support e-commerce ecommerceCustomers are the lifeline of every business. Therefore, it is vital that you provide not just high-quality products and services, but also excellent customer service and support.

How to Choose the Best Customer Support Options for your Ecommerce Website

Provide Support

No matter how user friendly your ecommerce website and shopping cart are, your customers may want to contact you with some questions or just to ensure your business is “alive” and they will not be deceived. Customer Service Channels.

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Analysis of the Top 100 eCommerce Help Centers

Kayako

Then we looked across the top 100 ecommerce sites to find out how standard these standards really are. Note: The sites included in this research are the top ecommerce sites in the “Shopping” category on Alexa. Only 38% of top retail ecommerce site have a well placed search bar.

Optimising the online customer journey: for eCommerce websites

mopinion

Consumers are entering eCommerce websites from a myriad of different devices and online channels. The post Optimising the online customer journey: for eCommerce websites appeared first on Mopinion. Default Blog ecommerce online customer journey online feedback research-insights

How to Prepare Your Ecommerce Store for Holiday Shopping Season

LiveChat

For your ecommerce store, sales is the most important part of the holiday season, so you need to think some things through. Holiday shopping season is a great time to consider additional payment options for your ecommerce store. Ecommerce

How to Use Personalization to Increase eCommerce Conversions

iPerceptions

Today, personalization is all around us, from when we turn on our TV to watch Netflix, to when we visit the Amazon site to buy that perfect present for someone. We are seeing content and ads that are specifically tailored to us. But how effective is all this personalization? Is it worth the effort?

Why Mobile Website Design Matters in Ecommerce

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Why mobile website design is so important in ecommerce. Accessing a mobile ecommerce website is a matter of few actions. Preparing and launching a mobile app for you ecommerce business is another way of reaching your mobile audience. Mobile design tips for your ecommerce website.

How to Cut Costs & Up Order Sizes: Ecommerce Trends in Order Fulfillment - Frank Reactions

Tema Frank

Many years later, warehouses and stores started to merge, and turned into big-box retailers, like IKEA and Home … Continue Reading → The post How to Cut Costs & Up Order Sizes: Ecommerce Trends in Order Fulfillment appeared first on Frank Reactions. Why Turn Your Store Into an Ecommerce Shipping and Delivery Point As Josh Johnston, Ecommerce Manager at London Drugs, explains in the interview, there are huge benefits from taking this customer-friendly approach. *

The Relevance Of Responsive Design In Ecommerce

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This is why it’s extremely important for your online ecommerce store to have responsive website site design. Why Do You Need Responsive ecommerce Website Design? Responsive design is key to the success of your ecommerce venture. Mobile ecommerce is taking charge.

Will 2015 Be Canada’s eCommerce Breakthrough Year? - Frank Reactions

Tema Frank

Over the next few weeks, I’ll be featuring some … Continue Reading → The post Will 2015 Be Canada’s eCommerce Breakthrough Year? It is still a slower evolution than it should be, but gradually more and more Canadian retailers are taking e-commerce seriously. Find out more with this free download from eTail Canada. appeared first on Frank Reactions. B2B Blog Blog @fr Canada Internet Marketing Retail conference discount etail events

5 Awesome Use Cases For Live Chatbots in Ecommerce

LiveChat

Read on to see five compelling cases for bringing chatbots and live chat apps into your ecommerce brand. As a benefit to business operations, chatbots provide a helping hand, saving you time and effort in managing your ecommerce store. Ecommerce chatbots customer experience ecommerce

Customer Behavior Analytics & Analysis Can Improve Your eCommerce Business KPI’s

nanorep

When it comes to eCommerce, CX is everything. And how can you use this data to generate success in your own eCommerce business? According to Kissmetrics at least one in every ten eCommerce dollars is spent via mobile, and more than 60% of searches start via mobile too. Spotting what customers are looking for should be high on the list of goals for any eCommerce business.

An Interview: Lily Varon And The E-commerce Brasil Org On – you guessed it – eCommerce In Brazil

Forrester's Customer Insights

The State of Retail eCommerce in Brazil” series gave us an intereting look at eCommerce in Brazil during a difficult economic situation in the country. […]. ecommerce Latin AmericaAn interview I did with E-commerce Brasil published online today in Portuguese. I’ve been getting requests for it in English so I thought I’d post it here. Happy reading!

Amazon Blends Digital and Physical Experiences At Their New Book Store

Forrester's Customer Insights

Amazon B2C ecommerce ecommerce in-store marketing mcommerce online retail retail amazon digital retail in-store checkoutRecently I stopped in at the new Amazon Book store on 34th Street in Manhattan to see how Amazon is re-imagining the in-store experience.

Shopping Cart Abandonment: Why It Happens And How To Prevent It (Infographic)

Provide Support

For many years shopping cart abandonment has been a huge problem for eCommerce business owners. Best Practice Infographics Tips and Tricks customer experience ecommerce ecommerce tips prevent shopping cart abandonment shopping cart abandonment

How to Make Your First eCommerce Sale and Win Customers [INFOGRAPHIC]

Win the Customer

The way we sell our goods and services has changed beyond recognition, especially since the introduction and subsequent rapid growth of e-commerce. Getting yourself noticed and promoting your business is now done using social media and might include a YouTube video and content on Pinterest.

User Experience and Customer Experience: What’s the Difference?

360Connext

Blog Customer Experience Featured User Experience Video CX digital ecommerce linkedin mobile User experience UXAll of our customers are users… That may be true, but is there another way to look at the experience? Our Chief Customer Experience Investigator™ Jeannie Walters was part of a panel discussion with a brilliant group of enlightened leaders at the WebVisions Chicago conference, and this question came up: Is there a difference between User Experience […].

Digital Store Technologies Take the Stage For Both Customer and Associate Experience.

Forrester's Customer Insights

Digital retail theater is becoming reality for consumers as retailers rush to find ways of attracting and retaining store customers. What is digital retail theater?

How Should Insurers Unleash Their Digital Businesses? By Mastering The Digital Basics

Forrester's Customer Insights

B2B ecommerce B2C ecommerce blockchain chatbots digital business digital transformation ebusiness strategy ecommerce InsuranceCanadian and US insurers have a lot on their plates this year. They’re not just grappling with extreme weather, substantial underwriting losses from all those motor vehicle claims, but also rising customer expectations and an onslaught of fintech disruptors.

Mobile Customer Experience is a Driving Force in eCommerce Success

Win the Customer

eCommerce is nothing new, but mobile commerce is quickly emerging as a booming avenue for shopping and brands have had to adapt to this shift in consumer behavior. Mobile, data and connectivity have created a seamless shopping experience through eCommerce.

Mobile Innovation Is Not About Your Phone!

360Connext

Blog Communications Customer Engagement Customer Experience Featured Review beacons CONNECT Mobile Innovation Summit customization ecommerce Geolocation innovatioin Internet of Things IoT mobile personalization restaurant retail smartphone

Luxury Brands Must Act Or Be Digitally Disenfranchised From Savvy Luxury Consumers

Forrester's Customer Insights

B2C ecommerce B2C marketing brand experience buyer engagement customer engagement customer experience customer insights digital business ebusiness strategy ecommerce mobile shopping omnichannel customer experience retail digital digital strategy luxury online retail

5 Reasons your Website Users are SO Frustrated

360Connext

Customer Experience Featured Opinion Retail User Experience ecommerce experience design linkedin mobile retail usability User experienceI’d hope by this point anyone reading this blog understands that my passion for customer experience is a holistic one.

8 Ways to Win More Loyal Customers with a Personal Touch

Provide Support

Articles Best Practice Tips and Tricks 8 ways to personalize customer service customer loyalty through personalization personal gestures in customer service personalization in ecommerce personalized customer service8 ways to win more loyal customers with a personal touch.

Sales 42

Walmart and Google’s Voice-Assisted Commerce Partnership Highlight the Next Big Disrupter in Retail

Forrester's Customer Insights

eCommerce, wrote on Walmart’s blog, “Starting in late September, we’ll be working with Google to offer hundreds of thousands of items for voice shopping via Google […]. Amazon customer experience digital business ecommerce online retail retail amazon amazon alexa amazon echo brendan witcher digital digital retail google google express google home grocery same day delivery walmart

Want Recurring Customer Relationships? Choose The Right Billing Platform

Forrester's Customer Insights

age of the customer digital business digital transformation ecommerce billing business model customer relationships recurring billing recurring customer relationships recurring customers recurring revenue subscription Wave

Amazon’s Singapore Launch Signals the End of Digital Complacency in Southeast Asia

Forrester's Customer Insights

age of the customer agile commerce Asia Pacific B2C ecommerce chief information officer (CIO) chief marketing officer (CMO) cloud computing customer experience digital business digital transformation ecommerce

The Magic of Customer Experience: Lessons from Disney on How to Improve the Customer Journey

LiveChat

Ecommerce business psychology content marketing customer engagement customer experience customer service ecommerceChristmas is just around the corner. Last customers make their last-minute shopping.

‘Tis the Season to Find Pain Points in Your Customer Journey

360Connext

Blog Customer Experience Customer Journey Mapping Featured Retail customer journey mapping customer service ecommerce linkedin management online shoppersThe holiday season will be over before you know it. Your customer pain points are showing! In the past several weeks, your customers have become more and more hurried and stressed as they try to find the perfect gifts. Has your retail experience been able to handle it? Do you have a working customer journey map?

5 Mobile Personalization Tweaks to Keep Customers On Track

360Connext

Blog Customer Experience Featured User Experience Design ecommerce linkedin mobile navigation UXWe’re moving into an age that is becoming more and more mobile.

What New Omnichannel Trends Really Mean for Customers

360Connext

Blog Customer Engagement Customer Experience Featured Recent News ecommerce linkedin multichannel omnichannel retail technology Remember when retailers were scared of their online competitors?

Lead Generation Strategies That Won’t Ruin Your Budget

LiveChat

Ecommerce Online Conversion ecommerce follow up lead generation marketing automation online conversion SalesLead Generation is the process of getting the contact information of potential customers. These leads are added to a conversion funnel of a business.

eBook 40

What Is Growth Hacking and How to Use It in Business

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Growth hacking conversion rate ecommerceFor many people, “growth hacking” might sound like a buzzword. We constantly hear about growth hacking strategies, growth hacking experiments and growth hacking techniques, and the word itself gets more and more popular over time.

Customer Support Options for your Ecommerce Website

Provide Support

No matter how user friendly your ecommerce website and shopping cart are, your customers may want to contact you with some questions or just to ensure your business is “alive” and they will not be deceived. Customer Service Channels.

SMB Commerce Platforms Are Now A $1 Billion Market

Forrester's Customer Insights

Commerce platforms provide the tools to power eCommerce, enabling online catalogs, shopping carts, and promotions. B2B ecommerce B2C ecommerce commerce solutions B2B Marketing B2C commerce ecommerceWe recently published our updated Forrester Data: Commerce Platform Technology Forecast, 2016 To 2021 (Global). The market has changed considerably since we last published this forecast in December 2014. The biggest surprise?

How Marketing Automation Makes You More Human

LiveChat

Ecommerce solutions with product databases, shopping cart page. Marketing customer service ecommerce marketing automation online conversion online sales personal serviceWe all can name at least one favourite grocery store where we always feel at home.

Amazon And Flipkart Are Expected to Record $1.2-$1.5 Billion In Sales In India’s Coming Festive Sales

Forrester's Customer Insights

Amazon B2C ecommerce amazon big billion day Festive Sales Flipkart India online retailOn October 6, 2014, Flipkart launched Big Billion Day, an event that occurs within India’s festive season — a holiday period that accounts for 40% of the total sales of key brands in India.

How To Compete Against Amazon When You Can’t Win on Price or Speed (& More on eTail) - Frank Reactions

Tema Frank

Advertising Blog Canada Customer Service / Customer Experience Frank Reactions Podcast Internet Marketing Marketing Research Retail Shipping / Delivery Shows Strategies Usability Web design #cx Amazon blog business models business strategy Canadian retail chapters compete customer experience e-commerce e-marketing e-sales e-strategy ecommerce emarketing etail indigo internet marketing interview online marketing retail web salesIs It Possible To Compete Against Amazon on Books?

The cost of ecommerce delivery problems to the customer experience

Eptica

Date: Friday, December 23, 2016 The cost of ecommerce delivery problems to the customer experience. This last leg of the ecommerce customer experience has always been hard for retailers to control.

What Is The Single Most Critical Factor in CRM / CX / Digital Success?

Maz Iqbal

CRM Customer Experience Digital / Ecommerce Leadership / Change / Transformation change management customer experience digitalRecently I was pitching for new work and the question that keeps coming up came up. This question is alway some form of “What is the single most critical factor in …… ?” ” Examples include: What is the single most critical factor in coming up with a great strategy?