How to Create the Best eCommerce Customer Service Surveys

Comm100

Customer surveys are extremely useful to eCommerce businesses — not only as a source of information about the things you are doing right and wrong with your business, they are also a really useful tool in determining whether your products and services are actually right for the market!

Analysis of the Top 100 eCommerce Help Centers

Kayako

Then we looked across the top 100 ecommerce sites to find out how standard these standards really are. Note: The sites included in this research are the top ecommerce sites in the “Shopping” category on Alexa. Only 38% of top retail ecommerce site have a well placed search bar.

10 Ways to Increase Customer Engagement in eCommerce (Infographic)

Provide Support

Now that global consumers are able to purchase nearly anything they wish on whatever device they want and wherever they happen to be, the eCommerce customer experience has dramatically changed. Customer engagement is the future of e-commerce.

4 Tips for Evaluating Ecommerce Platforms

Smarter CX

Evaluating ecommerce platforms and software vendors isn’t easy. The key to choosing an effective ecommerce platform for your business is to start by asking the right questions internally to define pain points and goals. Outline your top priorities for your new ecommerce platform.

How to Optimize Your Ecommerce Customer Support

Merlin

Customer Support Outsourcing IT Support Services customer support e-commerce ecommerceCustomers are the lifeline of every business. Therefore, it is vital that you provide not just high-quality products and services, but also excellent customer service and support.

Optimising the online customer journey: for eCommerce websites

mopinion

Consumers are entering eCommerce websites from a myriad of different devices and online channels. The post Optimising the online customer journey: for eCommerce websites appeared first on Mopinion. Default Blog ecommerce online customer journey online feedback research-insights

Your Ultimate Guide to 5-Star eCommerce Reviews

ReviewTrackers

On her blog, VictoriaEcommerce, she shares tips on ecommerce and how writers can develop their craft. In the largely depersonalized and competitive landscape of ecommerce, great reviews can make all the difference. Ecommerce customer reviews — reviewed.

Customer Support Options for your Ecommerce Website

Provide Support

No matter how user friendly your ecommerce website and shopping cart are, your customers may want to contact you with some questions or just to ensure your business is “alive” and they will not be deceived. Customer Service Channels.

Understanding The Relationship Between Brick-And-Mortar and eCommerce Retail

Second to None

However, even as this eCommerce technology becomes more pervasive, there is still only a small fraction of retail brands, 13%, that identify themselves as “digital-first.”[2] The post Understanding The Relationship Between Brick-And-Mortar and eCommerce Retail appeared first on Second To None. Creating a Customer Experience that encourages consistent satisfaction within every channel is the ultimate challenge of brands in any industry.

How to Optimize Your Ecommerce Customer Support

Merlin

Customer Support Outsourcing IT Support Services customer support e-commerce ecommerceCustomers are the lifeline of every business. Therefore, it is vital that you provide not just high-quality products and services, but also excellent customer service and support. Paul Greenberg , the president of The 56 Group and the author of CRM at the Speed of Light, sums it up in a simple sentence, “If a customer likes you and continues to like you, they will do business with you.

How to Choose the Best Customer Support Options for your Ecommerce Website

Provide Support

No matter how user friendly your ecommerce website and shopping cart are, your customers may want to contact you with some questions or just to ensure your business is “alive” and they will not be deceived. Customer Service Channels.

The Relevance Of Responsive Design In Ecommerce

LiveChat

This is why it’s extremely important for your online ecommerce store to have responsive website site design. Why Do You Need Responsive ecommerce Website Design? Responsive design is key to the success of your ecommerce venture. Mobile ecommerce is taking charge.

How to Prepare Your Ecommerce Store for Holiday Shopping Season

LiveChat

For your ecommerce store, sales is the most important part of the holiday season, so you need to think some things through. Holiday shopping season is a great time to consider additional payment options for your ecommerce store. Ecommerce

The cost of ecommerce delivery problems to the customer experience

Eptica

Date: Friday, December 23, 2016 The cost of ecommerce delivery problems to the customer experience. This last leg of the ecommerce customer experience has always been hard for retailers to control.

Why Mobile Website Design Matters in Ecommerce

LiveChat

Why mobile website design is so important in ecommerce. Accessing a mobile ecommerce website is a matter of few actions. Preparing and launching a mobile app for you ecommerce business is another way of reaching your mobile audience. Mobile design tips for your ecommerce website.

5 Awesome Use Cases For Live Chatbots in Ecommerce

LiveChat

Read on to see five compelling cases for bringing chatbots and live chat apps into your ecommerce brand. As a benefit to business operations, chatbots provide a helping hand, saving you time and effort in managing your ecommerce store. Ecommerce chatbots customer experience ecommerce

Mobile Customer Experience is a Driving Force in eCommerce Success

Win the Customer

eCommerce is nothing new, but mobile commerce is quickly emerging as a booming avenue for shopping and brands have had to adapt to this shift in consumer behavior. Mobile, data and connectivity have created a seamless shopping experience through eCommerce.

Top 10 Marketing Infographics to Smash 2018 (Inspiration for the Visual World)

C3Centricity

Social Media and eCommerce. Few businesses can survive today without an eCommerce site or social media presence. One of C3Centricity’s annual traditions is to publish a post which shares the best marketing infographics of the previous twelve months.

Improving The Digital Customer Experience Of Your eCommerce Business

LiveChat

ECommerce can be a tough nut to crack. According to a Monetate study, less than three percent of eCommerce visitors add a product to the cart while shopping online. There are many reasons why conversion rates in eCommerce are so low.

Customer Behavior Analytics & Analysis Can Improve Your eCommerce Business KPI’s

Bold360

When it comes to eCommerce, CX is everything. And how can you use this data to generate success in your own eCommerce business? According to Kissmetrics at least one in every ten eCommerce dollars is spent via mobile, and more than 60% of searches start via mobile too. Spotting what customers are looking for should be high on the list of goals for any eCommerce business.

How to Use Personalization to Increase eCommerce Conversions

iPerceptions

Today, personalization is all around us, from when we turn on our TV to watch Netflix, to when we visit the Amazon site to buy that perfect present for someone. We are seeing content and ads that are specifically tailored to us. But how effective is all this personalization? Is it worth the effort?

Multi-Channel Ecommerce ? How to Create Your Own Success Story

Bold360

Creating that story, the one in which your customers feel important and well taken care of is going to take a lot of work. Today, it?s s not enough to have great phone support but limited email resources. Likewise, having on site-support in the form of a self-service widget is great, but if your social media channels are unable to provide the correct level of support, you?ll ll hear about it from your customers - and it won't be pretty

How to Make Your First eCommerce Sale and Win Customers [INFOGRAPHIC]

Win the Customer

The way we sell our goods and services has changed beyond recognition, especially since the introduction and subsequent rapid growth of e-commerce. Getting yourself noticed and promoting your business is now done using social media and might include a YouTube video and content on Pinterest.

Will 2015 Be Canada’s eCommerce Breakthrough Year? - Frank Reactions

Tema Frank

Over the next few weeks, I’ll be featuring some … Continue Reading → The post Will 2015 Be Canada’s eCommerce Breakthrough Year? It is still a slower evolution than it should be, but gradually more and more Canadian retailers are taking e-commerce seriously. Find out more with this free download from eTail Canada. appeared first on Frank Reactions. B2B Blog Blog @fr Canada Internet Marketing Retail conference discount etail events

How to Cut Costs & Up Order Sizes: Ecommerce Trends in Order Fulfillment - Frank Reactions

Tema Frank

Many years later, warehouses and stores started to merge, and turned into big-box retailers, like IKEA and Home … Continue Reading → The post How to Cut Costs & Up Order Sizes: Ecommerce Trends in Order Fulfillment appeared first on Frank Reactions. Why Turn Your Store Into an Ecommerce Shipping and Delivery Point As Josh Johnston, Ecommerce Manager at London Drugs, explains in the interview, there are huge benefits from taking this customer-friendly approach. *

Mobile Innovation Is Not About Your Phone!

360Connext

Blog Communications Customer Engagement Customer Experience Featured Review beacons CONNECT Mobile Innovation Summit customization ecommerce Geolocation innovatioin Internet of Things IoT mobile personalization restaurant retail smartphone

Four Forces Drive The Consumer’s Tech Stack

Forrester's Customer Insights

B2C ecommerce B2C marketing benchmarks business technology (BT) consumer mobile activities consumer mobile adoption consumer mobile devices consumer mobility consumer segmentation customer data customer emotion customer insights data insights ecommerce marketing technology technology adoption dataToday I’m on stage in New York speaking to hundreds of marketing executives at our Consumer Marketing Forum 2018.

5 Reasons your Website Users are SO Frustrated

360Connext

Customer Experience Featured Opinion Retail User Experience ecommerce experience design linkedin mobile retail usability User experienceI’d hope by this point anyone reading this blog understands that my passion for customer experience is a holistic one.

3 Steps to Building a Winning E-Commerce Ecosystem

Joe Rawlinson

A search bar should be treated as a call to action feature, says Ecommerce Illustrated. eCommerce TipsAn effective e-commerce ecosystem is vital to business success in today’s mobile-first economy. E-commerce sales increased 23.2 percent in 2017, making up over one-tenth of total U.S.

Sales 81

Salesforce Nicely Rounds Out Its B2B CRM With CloudCraze

Forrester's Customer Insights

On March 12, Salesforce announced its intent to acquire CloudCraze, a B2B eCommerce application. This eCommerce application is a fundamentally different one than Salesforce’s B2C eCommerce acquisition of Demandware. CRM applications customer engagement customer experience ecommerceThis savvy and long-anticipated move nicely rounds out its broad CRM portfolio and supports B2B customers through their engagement journey.

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5 Mobile Personalization Tweaks to Keep Customers On Track

360Connext

Blog Customer Experience Featured User Experience Design ecommerce linkedin mobile navigation UXWe’re moving into an age that is becoming more and more mobile.

User Experience and Customer Experience: What’s the Difference?

360Connext

Blog Customer Experience Featured User Experience Video CX digital ecommerce linkedin mobile User experience UXAll of our customers are users… That may be true, but is there another way to look at the experience? Our Chief Customer Experience Investigator™ Jeannie Walters was part of a panel discussion with a brilliant group of enlightened leaders at the WebVisions Chicago conference, and this question came up: Is there a difference between User Experience […].

Shopping Cart Abandonment: Why It Happens And How To Prevent It (Infographic)

Provide Support

For many years shopping cart abandonment has been a huge problem for eCommerce business owners. Best Practice Infographics Tips and Tricks customer experience ecommerce ecommerce tips prevent shopping cart abandonment shopping cart abandonment

‘Tis the Season to Find Pain Points in Your Customer Journey

360Connext

Blog Customer Experience Customer Journey Mapping Featured Retail customer journey mapping customer service ecommerce linkedin management online shoppersThe holiday season will be over before you know it. Your customer pain points are showing! In the past several weeks, your customers have become more and more hurried and stressed as they try to find the perfect gifts. Has your retail experience been able to handle it? Do you have a working customer journey map?

Improving Your E-Commerce Customer Service to Meet Today’s Consumer Expectations

Joe Rawlinson

eCommerce Tips guest postMobile technology has been changing consumer expectations for both e-commerce and brick-and-mortar retailers, making it more challenging to deliver satisfactory customer service. The 2017 IBM Consumer Experience Index (CEI) Study says only 3.4

Digital Store Technologies Take the Stage For Both Customer and Associate Experience

Forrester's Customer Insights

Digital retail theater is becoming reality for consumers as retailers rush to find ways of attracting and retaining store customers. What is digital retail theater?

How Stripe Features the End-User Experience to Enhance B2B Sales

360Connext

Stripe provides an ecommerce portal for anywhere on your site without navigating the customer offsite for processing. B2B Blog Customer Experience customer service Featured Microinteraction of the Month Opinion User Experience ecommerce linkedin management marketing retail

8 Ways to Win More Loyal Customers with a Personal Touch

Provide Support

Articles Best Practice Tips and Tricks 8 ways to personalize customer service customer loyalty through personalization personal gestures in customer service personalization in ecommerce personalized customer service8 ways to win more loyal customers with a personal touch.

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What New Omnichannel Trends Really Mean for Customers

360Connext

Blog Customer Engagement Customer Experience Featured Recent News ecommerce linkedin multichannel omnichannel retail technology Remember when retailers were scared of their online competitors?

7 crucial CX lessons from the Cyber 5 weekend

OpinionLab

The Thanksgiving Holiday period is the busiest shopping weekend in the year, with retailers falling over themselves to grab their share of ecommerce and in-store dollars. It represents a great opportunity for retailers and ecommerce businesses to generate serious money. Blog Black Friday customer experience CX Cyber 5 Cyber Monday ecommerce retail VOC voice of customer