How Artificial Intelligence Is Changing eCommerce

QuestionPro Audience

By using AI, eCommerce sites are able to create personalized online experiences and recommend products uniquely suited to each shopper. VISUAL SEARCH Another tactic being used by eCommerce sites is visual search, a technology that uses AI to analyze a photo that the shopper submits.

Analysis of the Top 100 eCommerce Help Centers

Kayako

Then we looked across the top 100 ecommerce sites to find out how standard these standards really are. Note: The sites included in this research are the top ecommerce sites in the “Shopping” category on Alexa. Only 38% of top retail ecommerce site have a well placed search bar.

10 Ways to Increase Customer Engagement in eCommerce (Infographic)

Provide Support

Now that global consumers are able to purchase nearly anything they wish on whatever device they want and wherever they happen to be, the eCommerce customer experience has dramatically changed. Customer engagement is the future of e-commerce.

How to Create the Best eCommerce Customer Service Surveys

Comm100

Customer surveys are extremely useful to eCommerce businesses — not only as a source of information about the things you are doing right and wrong with your business, they are also a really useful tool in determining whether your products and services are actually right for the market!

Why Online Feedback is Vital for Ecommerce Managers

mopinion

The ecommerce industry has experienced a tremendous amount of growth in the past decade. in 2018, this growth – in combination with a (still) relatively low market share – represents a huge opportunity for more innovative ecommerce companies looking to overtake their […].

3 Technologies Changing the Ecommerce Payments Landscape

Smarter CX

Change is constant in the world of ecommerce. Ecommerce success depends on having a rich understanding that audience – who they are, what price points they’re looking for and what experiences they have come to expect. Global retail ecommerce sales are expected to reach $4.5

6 Things That Will Help Your Ecommerce Website Reach Relevant Traffic

Joe Rawlinson

For ecommerce websites, the essential thing is to attract as much relevant traffic as possible. This is why we have created this list of 6 things that can help you drive traffic that has interest in what your ecommerce store has to offer. eCommerce Tips

4 Tips for Evaluating Ecommerce Platforms

Smarter CX

Evaluating ecommerce platforms and software vendors isn’t easy. The key to choosing an effective ecommerce platform for your business is to start by asking the right questions internally to define pain points and goals. Outline your top priorities for your new ecommerce platform.

How to Optimize Your Ecommerce Customer Support

Merlin

Customer Support Outsourcing IT Support Services customer support e-commerce ecommerceCustomers are the lifeline of every business. Therefore, it is vital that you provide not just high-quality products and services, but also excellent customer service and support.

How to Cut Costs & Up Order Sizes: Ecommerce Trends in Order Fulfillment - Frank Reactions

Tema Frank

Many years later, warehouses and stores started to merge, and turned into big-box retailers, like IKEA and Home … Continue Reading → The post How to Cut Costs & Up Order Sizes: Ecommerce Trends in Order Fulfillment appeared first on Frank Reactions. Why Turn Your Store Into an Ecommerce Shipping and Delivery Point As Josh Johnston, Ecommerce Manager at London Drugs, explains in the interview, there are huge benefits from taking this customer-friendly approach. *

How to Increase Ecommerce Conversion Rate with Live Chat

LiveChat

Uncovering a new marketing insight is like discovering a gold nugget that has the potential to increase ecommerce conversion rate. Recently, as I was digging through data for a few ecommerce websites, I noticed something big. Sales Happen Outside ecommerce Checkouts. Ecommerce

Will 2015 Be Canada’s eCommerce Breakthrough Year? - Frank Reactions

Tema Frank

Over the next few weeks, I’ll be featuring some … Continue Reading → The post Will 2015 Be Canada’s eCommerce Breakthrough Year? It is still a slower evolution than it should be, but gradually more and more Canadian retailers are taking e-commerce seriously. Find out more with this free download from eTail Canada. appeared first on Frank Reactions. B2B Blog Blog @fr Canada Internet Marketing Retail conference discount etail events

Three Takeaways On eCommerce From My Trip To China

Forrester's Customer Insights

I recently spent two weeks in China to attend an event hosted by eCommerce company JD.com for analysts and retail thought leaders. Here are my takeaways on the state of eCommerce in the world’s largest eCommerce market: Customers in China seek novelty and individuality.

Customer Support Options for your Ecommerce Website

Provide Support

No matter how user friendly your ecommerce website and shopping cart are, your customers may want to contact you with some questions or just to ensure your business is “alive” and they will not be deceived. Customer Service Channels.

How to Choose the Best Customer Support Options for your Ecommerce Website

Provide Support

No matter how user friendly your ecommerce website and shopping cart are, your customers may want to contact you with some questions or just to ensure your business is “alive” and they will not be deceived. Customer Service Channels.

Stay #Basic. Retail Ecommerce Still Needs the Fundamentals

Smarter CX

I had dinner with a group of retail ecommerce and digital marketing professionals recently, and things got interesting. A VP of Ecommerce mentioned that it feels like retail is taking a knee. Retail Ecommerce Still Needs the Fundamentals appeared first on SmarterCX.

Optimising the online customer journey: for eCommerce websites

mopinion

Consumers are entering eCommerce websites from a myriad of different devices and online channels. The post Optimising the online customer journey: for eCommerce websites appeared first on Mopinion. Default Blog ecommerce online customer journey online feedback research-insights

How the Best Ecommerce Sites Thrive in the Age of Amazon

Smarter CX

Commerce Department , ecommerce grew 16% in 2017—a peak since 2011, when online retail grew 17.5% The best ecommerce sites approach this challenge with curiosity rather than a feeling of defeat. The best ecommerce sites are able to model that dynamic.”

How to Optimize Your Ecommerce Customer Support

Merlin

Customer Support Outsourcing IT Support Services customer support e-commerce ecommerceCustomers are the lifeline of every business. Therefore, it is vital that you provide not just high-quality products and services, but also excellent customer service and support. Paul Greenberg , the president of The 56 Group and the author of CRM at the Speed of Light, sums it up in a simple sentence, “If a customer likes you and continues to like you, they will do business with you.

The Relevance Of Responsive Design In Ecommerce

LiveChat

This is why it’s extremely important for your online ecommerce store to have responsive website site design. Why Do You Need Responsive ecommerce Website Design? Responsive design is key to the success of your ecommerce venture. Mobile ecommerce is taking charge.

The cost of ecommerce delivery problems to the customer experience

Eptica

Date: Friday, December 23, 2016 The cost of ecommerce delivery problems to the customer experience. This last leg of the ecommerce customer experience has always been hard for retailers to control.

Your Ultimate Guide to 5-Star eCommerce Reviews

ReviewTrackers

On her blog, VictoriaEcommerce, she shares tips on ecommerce and how writers can develop their craft. In the largely depersonalized and competitive landscape of ecommerce, great reviews can make all the difference. Ecommerce customer reviews — reviewed.

How to Optimize your eCommerce Store Customer Experience for the Mobile-First Index

Second to None

The reality is, if you want to be an digital leader, you cannot ignore the relationship between mobile device use and eCommerce optimization. The best eCommerce brands are completing mobile-first indexing when designing their digital brand experience.

How to Prepare Your Ecommerce Store for Holiday Shopping Season

LiveChat

For your ecommerce store, sales is the most important part of the holiday season, so you need to think some things through. Holiday shopping season is a great time to consider additional payment options for your ecommerce store. Ecommerce

How tracking ecommerce metrics makes the holiday season brighter for online merchants

Bold360

They are the second greatest gift any ecommerce merchant will receive in the holiday season, after the cold, hard holiday cash that can make or break an ecommerce retailer’s entire year, of course. But, surprisingly, in the rush of business that consumes them from Thanksgiving through the New Year, a lot of retailers overlook the valuable ecommerce metrics that flow in along with the cash. Six essential ecommerce metrics for holidays and every day.

5 Ways to Empower Your Ecommerce Team to Deliver Smarter CX

Smarter CX

Here are 5 ways to empower your ecommerce team to deliver smarter CX. Not long ago, ecommerce businesses relied on the development team to make simple, yet mundane changes. To learn more about empowering ecommerce teams, read 5 Ways Oracle Commerce Cloud Powers Innovation.

Mobile Customer Experience is a Driving Force in eCommerce Success

Win the Customer

eCommerce is nothing new, but mobile commerce is quickly emerging as a booming avenue for shopping and brands have had to adapt to this shift in consumer behavior. Mobile, data and connectivity have created a seamless shopping experience through eCommerce.

Mobile Apps and Ecommerce: Why Usability Testing Isn’t Enough

StellaService

Of course, given the high volume of online product searches, ecommerce websites aren’t going away anytime soon. The post Mobile Apps and Ecommerce: Why Usability Testing Isn’t Enough appeared first on StellaService. Customer loyalty is hard to come by, and it’s even harder to keep.

Mobile Apps and Ecommerce: Why Usability Testing Isn’t Enough

StellaService

Of course, given the high volume of online product searches, ecommerce websites aren’t going away anytime soon. The post Mobile Apps and Ecommerce: Why Usability Testing Isn’t Enough appeared first on StellaService. Customer loyalty is hard to come by, and it’s even harder to keep.

Why Mobile Website Design Matters in Ecommerce

LiveChat

Why mobile website design is so important in ecommerce. Accessing a mobile ecommerce website is a matter of few actions. Preparing and launching a mobile app for you ecommerce business is another way of reaching your mobile audience. Mobile design tips for your ecommerce website.

How to Use Personalization to Increase eCommerce Conversions

iPerceptions

Today, personalization is all around us, from when we turn on our TV to watch Netflix, to when we visit the Amazon site to buy that perfect present for someone. We are seeing content and ads that are specifically tailored to us. But how effective is all this personalization? Is it worth the effort?

Understanding The Relationship Between Brick-And-Mortar and eCommerce Retail

Second to None

However, even as this eCommerce technology becomes more pervasive, there is still only a small fraction of retail brands, 13%, that identify themselves as “digital-first.”[2] The post Understanding The Relationship Between Brick-And-Mortar and eCommerce Retail appeared first on Second To None. Creating a Customer Experience that encourages consistent satisfaction within every channel is the ultimate challenge of brands in any industry.

5 Awesome Use Cases For Live Chatbots in Ecommerce

LiveChat

Read on to see five compelling cases for bringing chatbots and live chat apps into your ecommerce brand. As a benefit to business operations, chatbots provide a helping hand, saving you time and effort in managing your ecommerce store. Ecommerce chatbots customer experience ecommerce

How to Make Your First eCommerce Sale and Win Customers [INFOGRAPHIC]

Win the Customer

The way we sell our goods and services has changed beyond recognition, especially since the introduction and subsequent rapid growth of e-commerce. Getting yourself noticed and promoting your business is now done using social media and might include a YouTube video and content on Pinterest.

Top 10 Marketing Infographics to Smash 2018 (Inspiration for the Visual World)

C3Centricity

Social Media and eCommerce. Few businesses can survive today without an eCommerce site or social media presence. One of C3Centricity’s annual traditions is to publish a post which shares the best marketing infographics of the previous twelve months.

Improving The Digital Customer Experience Of Your eCommerce Business

LiveChat

ECommerce can be a tough nut to crack. According to a Monetate study, less than three percent of eCommerce visitors add a product to the cart while shopping online. There are many reasons why conversion rates in eCommerce are so low.

How to Establish a Customer Journey Through Email Marketing for Your Ecommerce Brand

Second to None

Email marketing remains one of the most effective ways to establish customer relationships and boost ecommerce sales. Boosting ecommerce sales via email marketing requires finding ways to keep their attention. The post How to Establish a Customer Journey Through Email Marketing for Your Ecommerce Brand appeared first on Second To None.

Seeking Magic Moments – Why It’s Time to Tune Up Your Digital Experience Stack

Forrester's Customer Insights

age of the customer B2B ecommerce B2C ecommerce customer relationship management (CRM) digital agencies digital customer experience digital transformation ebusiness strategy enterprise content management (ecm) Innovation omnichannel customer experience personalization user experience analytics Automation customer experience digital strategy innovationThe legendary R&B singer and songwriter Ben E. King got it so right in the Drifters 1960 recording of “This Magic Moment.”

Customer Behavior Analytics & Analysis Can Improve Your eCommerce Business KPI’s

Bold360

When it comes to eCommerce, CX is everything. And how can you use this data to generate success in your own eCommerce business? According to Kissmetrics at least one in every ten eCommerce dollars is spent via mobile, and more than 60% of searches start via mobile too. Spotting what customers are looking for should be high on the list of goals for any eCommerce business.

Everything You Need To Know About Text Messaging For Ecommerce (+15 Useful SMS Templates)

LiveChat

Thus, it’s time for you to incorporate mobile into your Ecommerce marketing strategies. Key benefits of text messaging for ecommerce. Here are the main benefits and the ways you can use SMS for Ecommerce: 1. 15 Useful SMS Templates for Ecommerce Sites.

4 Reasons Why Live Chat Drives Sales and Loyalty To Your Business

Kayako

The best live chat tool (in our totally unbiased opinion, that’s Kayako) works with your ecommerce solution to empower support agents with the knowledge and context they need to knock proactive chat sessions out of the park. Customer experience E-Commerce customer experience customer support ecommerceIf you take a look at Kayako’s website and blog, it’s obvious that we know live chat customer support is a big difference-maker for businesses large and small.

Sales 146

Multi-Channel Ecommerce ? How to Create Your Own Success Story

Bold360

Creating that story, the one in which your customers feel important and well taken care of is going to take a lot of work. Today, it?s s not enough to have great phone support but limited email resources. Likewise, having on site-support in the form of a self-service widget is great, but if your social media channels are unable to provide the correct level of support, you?ll ll hear about it from your customers - and it won't be pretty

User Experience and Customer Experience: What’s the Difference?

360Connext

Blog Customer Experience Featured User Experience Video CX digital ecommerce linkedin mobile User experience UXAll of our customers are users… That may be true, but is there another way to look at the experience? Our Chief Customer Experience Investigator™ Jeannie Walters was part of a panel discussion with a brilliant group of enlightened leaders at the WebVisions Chicago conference, and this question came up: Is there a difference between User Experience […].