Groups Related Topics 
2020 Research
MARCH 14, 2023
In this blog post, we will explore Qualboard’s Group Discussions feature, one of the platform’s most used f unctions. Ready to start your first Group Discussion? Request a consultation What are Group Discussions in Qualboard? When to use Group Discussions? How to use Group Discussions?
Experience Matters
NOVEMBER 16, 2018
In case you missed it, Temkin Group was acquired by Qualtrics. The post Temkin Group, Qualtrics, And SAP appeared first on Customer Experience Matters®. Well, this has been a crazy month. We weren’t able to discuss it too much, because Qualtrics was in a pre-IPO quiet period. And then SAP acquired Qualtrics.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
InMoment XI
MARCH 5, 2020
Instead of shying away from the challenge, Lloyds Banking Group used the new regulations as an opportunity for innovation and worked to evolve their CX Strategy. Laurent Christoph, LLoyds Banking Group’s Experience. View Article.
Experience Matters
JUNE 27, 2019
After being acquired by Qualtrics this past October, we have decommissioned the Temkin Group website. Temkin Group’s success was built totally on Read More. The post Goodbye Temkin Group Website… appeared first on Experience Matters. Well, it has finally happened. And yes, I have mixed feelings.
Advertisement
The Northridge Group's State of Customer Service Experience report provides a clear message to businesses. Today’s consumers are shopping online more now than ever, but find the service experience inadequate. 63% of customers tried digital apps and tools for the first time and 75% will continue to prefer digital apps post-pandemic.
CSM Magazine
APRIL 25, 2023
Sabio Group, the digital customer experience (CX) transformation specialist, has secured a multi-year contract with Journeycall to support its digital transformation strategy. “We’re looking forward to working with Journeycall to deliver a world-class contact centre solution that delivers value to their business.”
AWS Machine Learning
JANUARY 12, 2023
This is guest post by Andy Whittle, Principal Platform Engineer – Application & Reliability Frameworks at The Very Group. At The Very Group , which operates digital retailer Very, security is a top priority in handling data for millions of customers. The adoption of Logstash was initially done seamlessly. text(logData).build();
Speaker: Nathan Hart, Mary Kane & Imran Mohammed
In the upcoming webinar, “Leveraging Data Analytics to Optimize the Customer Experience,” The Northridge Group’s Nathan Hart, Mary Kane, and Imran Mohammed will share an in-depth look into how The Northridge Group empowers clients with visibility into Contact Center data to promote a consistent Customer Experience.
Advertiser: Frontline Group
There are 5 critical opportunities to unlock the full power of patient engagement, which can improve your patient retention, as well as improving their health outcomes. In this eBook you will learn about: What Is Patient Engagement? How Does Patient Engagement Improve Outcomes? Why Is It Important to Include Patients in Their Care?
Advertiser: ZoomInfo
At its core, data normalization is the process of creating context within your marketing database by grouping similar values into one common value. Well, marketers rely on this grouping to reach their goals. Why is this so essential?
Speaker: Ron Dutta, VP-Business Development and Omnichannel CX Solutions
In today's fast-moving world, almost everything is being digitally transformed and consumers across all age groups are hooked on communication on the go. We see businesses focusing more on customer convenience and the speed of transactions. Adding too many new channels can lead to confusion and fatigue.
Speaker: Nate Brown, Co-Founder, CX Accelerator
The contact center is one of the most strategic and influential groups related to the larger Customer Experience (CX). Do you have the right metrics in place to assess your true impact?
Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group
If this is a situation can you relate to, then join us for this in-depth conversation with TechStyle Fashion Group, as they openly discuss their decision to go virtual, and the challenges they faced along the way as they dabbled with both building the omnichannel self-service platform themselves, and outsourcing the design to a partner.
Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group
Join this webinar with TechStyle Fashion Group, who recession-proofed their contact center with personalized and frictionless experiences to customers who prefer self-service. Most companies looking to ditch a "Press 1" experience struggle with where to start and how to infuse natural language into their existing technology stack.
Speaker: Keynote Speaker, Guy Kawasaki, Chief Evangelist, Canva
As Chief Evangelist at Apple and now Canva, Guy knows what it takes to unite a group of enthusiastic fans behind an organization. Join us virtually for 3 days of exciting content, 60+ sessions, networking opportunities, and much more. And, it's free to attend!
Expert insights. Personalized for you.
97 
Let's personalize your content