labor market continues to gain strength, industry observers are forecasting an upsurge among employees who jump ship from their workplaces. Strictly from a compensation standpoint, an increase in employee turnover is understandable. According to Mercer, Towers Watson, and other human resources firms, salary increases for employees are expected to rise 3.0 As we race towards 2016 and the U.S. MORE

The idea that employee engagement has a measurable impact on customer satisfaction and retention is intuitive. We understand a disengaged employee is less likely to provide a positive service experience (and even less likely to provide an exceptional one). When Sue is unhappy at work, she isn’t motivated to go above-and-beyond for a customer. She’s. View Article MORE

“Customers will never love your company until your employees love it first.” ~ Simon Sinek. It is a well-known fact that healthy employee engagement and sustained business growth are correlated. Source: A Caterpillar Dealer Unearths Employee Engagement, Gallup Business Journal. MORE

There is an incredible amount of data corroborating the deep relatedness between customer satisfaction and employee satisfaction. We would think, naturally, that employees are happier when they interact with happy customers, and customers are happier when they interact with happy employees. MORE

Customer Centric Employee Engagement Lynn Hunsaker. At Zappos, employees are encouraged to do differentiate themselves with customers by doing something a little unconventional and innovative. Customer-Centric Culture customer-centricity employee engagement MORE

The strongest companies embrace their culture and the engagement of people who comprise it. Most traditional and effective Voice of the Employee programs focus on learning from employees about several key areas. MORE

In the report Benchmarking HR’s Support of CX and Employee Engagement, we examine what human resources (HR) professionals are doing to support customer experience and employee engagement efforts. CCXP1 Customer-Centric Culture Customer experience Employee EngagementLet me start by saying that HR execs are missing a big opportunity. MORE

Editor’s note: This post is a snippet of an article originally published on Engagement Strategies Media. In a perfect world, actively engaged employees deliver your brand promise each and every day. MORE

Surveying employees on satisfaction and engagement is not a new concept, but it’s getting a little more fanfare these days. Forward-looking leaders understand how important it is to have innovative, productive and engaged employees. MORE

Employee engagement is well accepted as a Key Performance Indicator of thriving organizations. But while engagement has been regularly measured for decades, engagement levels have largely remained unchanged. employees are not engaged. MORE

I’ve been advising companies on customer experience, employee engagement and company culture for six years helping entrepreneurs learn the systems I leverage to build stronger and profitable relationships with customers and employees. Onboarded all employees. MORE

The strongest companies embrace their culture and the engagement of people who comprise it. Most traditional and effective Voice of the Employee programs focus on learning from employees about several key areas. MORE

Customer Centric Employee Engagement Lynn Hunsaker. At Zappos, employees are encouraged to do differentiate themselves with customers by doing something a little unconventional and innovative. MORE

This video provides an overview of one of those competencies, Employee Engagement, where the goal is to align employees with the goals of the organization. Here Are Five I’s of Employee Engagement: […]. MORE

Editor’s note: This post is a snippet of an article originally published on Engagement Strategies Media. In a perfect world, actively engaged employees deliver your brand promise each and every day. MORE

Yet to have the ability to achieve that goal, is it necessary to put your employee one notch above the customer? If any leader aspires to ‘put the employee first’, then it is important to have structure and rigor in doing so. What do I mean by the ‘right employees’? MORE

In my most recent podcast episode, I interviewed Daniel Coullet and Elizabeth Curtin , CX leaders of the SaaS company, PTC , about the customer room they designed to enhance both employee and customer experience within their organization. MORE

Highly-engaged employees will deliver better experiences to your customers, leading to increased loyalty, more referrals, and more business overall. The post 5 Epic Employee Engagement Issues You Never Noticed appeared first on Customer Experience Consulting. MORE

What does it take for leaders & managers to excel at employee engagement communication? The post Employee Engagement Communication: JOIN #PeopleSkills Chat 6/12 appeared first on KateNasser.com. MORE

Highly engaged employees make the customer experience. Disengaged employees break it. Are your employees passionate about their jobs and committed to contribute to your company’s goals? In fact, employee disengagement is a bigger problem than most employers realize. MORE

How much impact does employee engagement have on a company's bottom line? A recent Gallup study estimated that disengaged employees wasted more than $300 billion in productivity at U.S. The flip side: firms with engaged workforces have 2.6 More than you think. firms. times the earnings per share growth rate compared to their industry counterparts MORE

We just published a Temkin Group report, Employee Engagement Competency & Maturity, 2018. Here’s the executive summary of this annual review of employee engagement activities, competencies, and maturity levels for large companies: To understand how companies are engaging their employees, we surveyed 178 large companies and compared their responses with similar studies we’ve conducted in previous years. MORE

You can’t have a great customer experience without a great employee experience. The two are intrinsically linked: Great managers create great employees, who ultimately create great customer experiences. For example, the offices at Rackspace constantly celebrate employee achievements. MORE

How much impact does employee engagement have on a company's bottom line? A recent Gallup study estimated that disengaged employees wasted more than $300 billion in productivity at U.S. The flip side: firms with engaged workforces have 2.6 More than you think. firms. times the earnings per share growth rate compared to their industry counterparts MORE

The post Customer Experience and Employee Engagement Q&A | Video #1 appeared first on Michel Falcon. Customer Experience employee engagementI’ve started to record videos answering questions that I receive via Twitter, email or via my website. MORE

What would Maslow have to say about employee engagement? Or would he reconstitute his hierarchy to apply to engagement so that the bottom of the pyramid might represent survival. Employee Engagement Gallup Hierarchy MaslowWould he say self-actualization is a noble but unattainable pipe dream? MORE

The equation is quite simple: Happy Employees result in Happy Customers. And the renowned customer-centric brands are first and foremost known for taking care of their employees. So, how do you keep employees’ motivation levels high? Employee Experience employee engagemen MORE

Employees want to feel a sense of commitment to their work. Of these three rewards, the highest correlation exists between employee engagement and customer satisfaction. This chain reaction, from employee to revenue growth, leaves little doubt that engagement is highly desirable. MORE

Here’s something that every manager needs to know: You can’t improve your organization’s performance without strong employee engagement. The post How Employee Engagement Effects Performance appeared first on HappyOrNot. MORE

Guest post by Zorian Rotenberg: As more and more hard evidence surfaces indicating the impact of employee engagement on company performance, it’s clear that organizations actively addressing this concern will outperform their competitors. Yet, as engagement is historically considered a “softer” area of focus in organizations, other business leaders still wonder: how much of an impact does it really have on performance and results? Defining Employee Engagement. MORE

Consistently delivering an exceptional customer experience requires creating employee engagement and culture that cultivates positive service actions. Culture Customer Experience Management Employee Engagement Good Reads Recommended MORE

Here’s something that every manager needs to know: You can’t improve your organization’s performance without strong employee engagement. The post How Employee Engagement Affects Performance appeared first on HappyOrNot. MORE

This week marks the 7th anniversary of the release of Taking Care of the People Who Matter Most: A Guide to Employee-Customer Care. Continued interest in applying internal marketing to engage employees is more than a matter of economic recovery; it’s an international business strategy. MORE

The idea that employee engagement has a measurable impact on customer satisfaction and retention is intuitive. We understand a disengaged employee is less likely to provide a positive service experience (and even less likely to provide an exceptional one). MORE

Employee engagement is well accepted as a Key Performance Indicator of thriving organizations. But while engagement has been regularly measured for decades, engagement levels have largely remained unchanged. employees are not engaged. MORE

Why should you care about Employee Engagement? Take a look… Video Script: Did you know that engaged employees are really, really valuable? The post The Employee Engagement Virtuous Cycle (Video) appeared first on Customer Experience Matters®. MORE

One of Temkin Group’s four CX core competencies is Employee Engagement. That’s why Temkin Group put together an Employee Engagement Resource Page and developed this infographic. CCXP1 Customer-Centric Culture Customer experience Employee Engagement InfographicYou can download the infographic (or poster) below. I hope you enjoy it. MORE

How much more engaged would your team be if you led them by providing better feedback? Employee Engagement Leadership Autonomy Half-empty Half-full Near-miss NPSWhat happens when you fail to feed your teams’ soul? This post shows how the right kind of feedback can improve your business. MORE

The idea that employee engagement has a measurable impact on customer satisfaction and retention is intuitive. We understand a disengaged employee is less likely to provide a positive service experience (and even less likely to provide an exceptional one). MORE

Is this the secret to employee engagement? In his talk, he poses a question, a bit of a chicken-and-egg situation, something along the lines of: Does being less engaged make employees less productive. I would equate this to employee ownership. MORE

Image courtesy of Pixabay Why is it so difficult to understand what employee engagement is all about? It's great that there's an ongoing spotlight on employee engagement because it's still at an all-time low. What is Employee Engagement? MORE

Employee Engagement is one of Temkin Group’s Four CX Core Competencies. In other words, you can’t be customer-centric unless you have a highly engaged workforce. Make sure to visit our Employee Engagement Page. pdf format Here are links to the research referenced in the infographic: Employee Engagement Competency & Maturity, 2017 Employee Engagement Benchmark Study, 2017. MORE

How much impact does employee engagement have on a company's bottom line? A recent Gallup study estimated that disengaged employees wasted more than $300 billion in productivity at U.S. The flip side: firms with engaged workforces have 2.6 More than you think. firms. times the earnings per share growth rate compared to their industry counterparts MORE