Let Humanity Glow (Video)

Experience Matters

To get you in the mood for the holidays and to prepare for the upcoming “Year of Humanity,” we created this short, hopefully inspiring musical video… Let Humanity Glow. The post Let Humanity Glow (Video) appeared first on Customer Experience Matters®.

Video 193

Customer Experience Matters (The Video)

Experience Matters

As part of Temkin Group’s CX Day celebration , we created a new video, Customer Experience Matters ®. Customer experience ROI of Customer Experience Temkin Group VideoCX Day is less than one week away!

Video 340

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The Six Key Traits of Human Beings (Video)

Experience Matters

This video identifies six key characteristics to keep in mind whenever you’re dealing with all types of people. This video is a great introduction to a discussion with your team. The post The Six Key Traits of Human Beings (Video) appeared first on Customer Experience Matters®.

Video 272

People-Centric Experience Design (Video)

Experience Matters

To help people understand PCxD, we created this short video: The bottom line : Tap into the power of purpose, empathy, and memories. Customer experience People-Centric Experience Design Temkin Group Video

Video 319

Personalized Customer Experience with All-In-One Voice, Video, Chat, Contact Center

Reliable communications are mission critical in today’s business environment. Customers are increasingly selective, and companies compete on the customer experience. Incorporating integrated communications as a key component is driving high returns.

Humanity: You Have A Choice (Video)

Experience Matters

We published this new video, which is part of Temkin Group’s efforts in making 2018 “The Year of Humanity.” ” The post Humanity: You Have A Choice (Video) appeared first on Customer Experience Matters®. Customer experience Humanize CX Temkin Group Video

Video 203

The Power of Customer Journey Mapping (Video)

Experience Matters

Watch this short Temkin Group video to find out more… The bottom line : Your customers are on a journey, help them. Customer Connectedness Customer experience Temkin Group Video customer journey mapping journey mapping

Video 312

Temkin Experience Ratings Explained (Video)

Experience Matters

For more information about TxR, visit our Temkin Experience Ratings FAQ s and watch this short video: Customer experience Temkin Group Video Temkin RatingsWe created Temkin Experience Ratings (TxR) as an open standard for measuring and benchmarking customer experience.

Video 197

Introducing Unforgettable: a CX Video Series from Oracle Customer Experience

ijgolding

As a result, when I was asked to contribute to a new educational video series on the subject that has become my vocation, it was a very easy decision for me to make. The post Introducing Unforgettable: a CX Video Series from Oracle Customer Experience appeared first on I J Golding.

Video 294

It’s Viral, It’s Video Storytelling – Live Visuals Rule

Michelli Experience

Later we learned to communicate through written symbols and today it seems the most preferred communication medium is words shared through video. Let’s start with some numbers on the sheer power of video today. YouTube reports mobile video consumption rises 100% each and every year.

Video 247

The Future of Contact Centers: What Technology Is Right for Your Customers?

Speaker: Laura Sikorski, Contact Center Consultant

Your Contact Center is the most customer focused area in your organization. It is where centralized conversations take place, the voice of the customer is amplified, and the amount of data captured is significant. Technology must provide reliable options for customers to reach you when they want and obtain the same great service regardless of the channel they choose. Your customers should have a positive customer experience with every interaction.

Exploring Hospitality Customer Service (Video)

Customers That Stick

Customer Service VideoWe've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.

How Video Drives Impact Across Customer Experience Programs

MaritzCX

Using Video Technology to Inspire Action User generated video is becoming a ubiquitous part of modern life. According to research, consumers spend more than 80% of their screen time on mobile devices.

Video 260

What is Customer Experience? (Video)

Experience Matters

This new video is the perfect way to start off my blog in 2015. ” Written words are great, but I wanted people to fully understand the essence of CX, so I created this video, What is Customer Experience ? Some years it’s difficult to decide on the content for my first post.

Video 323

Emotion: The Missing Link in Customer Experience (Video)

Experience Matters

Enjoy this Temkin Group video…Filed under: Emotion, Temkin Group Video. Emotion Temkin Group Video

Video 186

The Health of the Contact Center: Are You Ready for 2019?

VIDEO 16% ARTIFICIAL INTELLIGENCE 15% CHATBOTS 13% MOBILE 12% MONITORING. 1The Health of the Contact Center: Agent Well-Being in a Customer-Centric Era 2New study reveals heightened complexity of. customer experience increases pressure on the.

Customer-Centric Culture Change (Video)

Experience Matters

Watch this short video: The bottom line: CX success almost always requires culture changeFiled under: Corporate culture, Customer-centric […]. Corporate culture Customer-centric DNA Temkin Group VideoOur research and work with clients show that customer experience is a reflection of an organization’s culture. Any company that wants to build sustainable customer experience must build a customer-centric culture. By mastering Employee-Engaging Transformation.

CX Competency: Customer Connectedness (Video)

Experience Matters

This video provides an overview of one of those competencies, Customer Connectedness, where the goal is to infuse customer insight across the organization. Temkin Group has found that the only path to sustainable customer experience differentiation is to build a customer-centric culture.

Building a Strong Voice of the Customer Program (Video)

Experience Matters

This video highlights our model for creating a VoC program, called the 6D’s: Detect , Disseminate , Diagnose , Discuss , Design , and Deploy. Customer Connectedness Temkin Group Video Voice of the customer

Video 301

The Employee Engagement Virtuous Cycle (Video)

Experience Matters

Take a look… Video Script: Did you know that engaged employees are really, really valuable? The post The Employee Engagement Virtuous Cycle (Video) appeared first on Customer Experience Matters®. Why should you care about Employee Engagement?

CX Competency & Maturity Model (Video)

Experience Matters

We’ve put together this short video to explain Temkin Group’s CX Competency & Maturity Model. The post CX Competency & Maturity Model (Video) appeared first on Customer Experience Matters®.

Video 163

How video can increase customer engagement

Customercount

Video is an incredible tool to attract, engage and retain new and existing customers. It's why CustomerCount chose video to share its message worldwide. Continue reading → The post How video can increase customer engagement appeared first on CustomerCount.

Video 82

How To Rank Youtube Videos Fast

DemandJump

Whether you’re making videos as a social media influencer, a large brand, or someone just wanting to have fun, you’re probably wanting your videos to show up first on Youtube. With the millions of videos posted every year, this may seem like a huge feat.

Video 52

Video Brings Customer Insights to Life

MaritzCX

Bringing Insight to Life: Enhancing CX with Video In 1981, MTV changed the music industry forever by offering a new perspective with music videos. In this day and age, video is continuing to revolutionize, only this time with CX programs; by offering a new perspective on how organizations see, hear, and respond to their customers.

Five I’s of Employee Engagement (Video)

Experience Matters

This video highlights our model for making improvements in what we call the Five I’s of Employee Engagement : Inform, Inspire, Instruct, Involve, and Incent. Employee engagement is one of Temkin Group’s four CX core competencies.

CX Competency: Employee Engagement (Video)

Experience Matters

This video provides an overview of one of those competencies, Employee Engagement, where the goal is to align employees with the goals of the organization. Temkin Group has found that the only path to sustainable customer experience differentiation is to build a customer-centric culture.

CX Competency: Compelling Brand Values (Video)

Experience Matters

This video provides an overview of one of those competencies, Compelling Brand Values, where the goal is to deliver on your brand promises to customers. Compelling Brand Values Customer experience Temkin Group VideoTemkin Group has found that the only path to sustainable customer experience differentiation is to build a customer-centric culture. By mastering Four Customer Experience Core Competencies.

Video Interviews = CX Impact

Heart of the Customer

In the first day we shared the literal voice of the customer, collected through 46 video interviews with customers. These video interviews shared the power of when the customer experience goes right, as well as the ramifications of when it goes […].

Video 100

How to Deliver a Great Customer Experience (VIDEO)

GetFeedback

The post How to Deliver a Great Customer Experience (VIDEO) appeared first on GetFeedback Blog. Today, customers can interact with companies in more ways than ever, across unique channels, devices, and time zones.

Video 301

Video: Integration Best Practices

Astea

Watch this new video on Integration Best Practices to see for yourself how Astea Alliance begins to drive digital transformation. We live in an integrated world.

Video 65

Quick Take: Start Talking About Emotion (Video)

Experience Matters

Here’s a short snippet from my speech (one of several quick take videos from […]. Customer experience Emotion Temkin Group VideoIn a recent speech I gave at the Customer Experience Professionals Association (CXPA.org) CustomerSpark event in Dallas, I talked about the importance of focusing on emotion. Give that we’ve called 2016 “The Year of Emotion,” this is a popular topic for Temkin Group.

Video 152

Keep Stepping to Succeed (Video)

Customers That Stick

Customer Service VideoWe've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.

Video 101

We Need More Qualitative Research (Video)

Experience Matters

Customer experience Emotion Temkin Group VideoIn a recent speech I gave at the Customer Experience Professionals Association (CXPA.org) CustomerSpark event in Dallas, I talked about the importance of focusing on emotion. Give that we’ve called 2016 “The Year of Emotion,” this will be a popular topic for Temkin Group this year. Here’s a short snippet from my speech where I discuss the […].

Video 156

Best Customer Service and Experience Articles, Videos, & Podcasts

ShepHyken

Articles, Videos & Podcasts from 2018. Share These 3 Videos at Your Next Meetings: Top 10 Phrases to Avoid in Customer Service. Note: This video is based on an article above, “That’s Not My Department” and 10 Other Phrases Customers Hate.).

Video 128

Video: Ian Golding & Mark McArthur Christie on ‘The Rise of Customer Experience’

ijgolding

CX Professionals CX Strategy customer experience customer experience videos cx videos ian golding videos Mark McArthur Christie Rubuss the rise of customer experience

Video 174

Video: Integration Best Practices

Astea

Watch this new video on Integration Best Practices to see for yourself how Astea Alliance begins to drive digital transformation. The post Video: Integration Best Practices appeared first on Astea. We live in an integrated world.

Video 65

LiaCX Customer Experience Management Software [Video]

IntouchInsight

Meet the latest addition to the Intouch product family, our customer experience management software, LiaCX