Video Related Topics 
Alida
NOVEMBER 23, 2021
Nowadays, more and more people are capturing and sharing their everyday lives through a combination of pictures, short videos, and even full-length vlogs (video blogs). The use of video allows a personal view into people’s lives, uncovering moments of intimacy previously reserved for private eyes.
AWS Machine Learning
MAY 30, 2024
Organizations across media and entertainment, advertising, social media, education, and other sectors require efficient solutions to extract information from videos and apply flexible evaluations based on their policies. Popular use cases Advertising tech companies own video content like ad creatives.
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BirdEye
APRIL 2, 2024
Ever looked back at your early YouTube videos and cringed? As a content creator on YouTube, it’s natural to have moments where you consider deleting some of your older videos. YouTubers: Don’t delete videos unless you have a very, very good reason. You’re not alone.
ECXO
JULY 21, 2023
We are a community of leaders and organizations that are committed to working and evolving together to raise the collective customer and employee experience across Europe.
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Reliable communications are mission critical in today’s business environment. Customers are increasingly selective, and companies compete on the customer experience. Incorporating integrated communications as a key component is driving high returns.
Alida
AUGUST 14, 2023
Video conversations deliver the qualitative insights your organization needs to better understand your customers’ thought process and respond to their needs and wants.
Experience Matters
JULY 31, 2018
This video identifies six key characteristics to keep in mind whenever you’re dealing with all types of people. This video is a great introduction to a discussion with your team. Video Script: One of the most important – but often forgotten – elements of customer experience is that it’s all Read More.
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When support needs peaked for video game developer Wooga, they brought in multilingual player support from ModSquad. Learn how this customized solution helped them save money, grow their player base, and free up more time to create compelling, engaging games.
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In the contact center industry, first-generation digital channels like email and web chat have seen significant adoption, along with video chat and co-browsing capabilities. However, customers are rapidly moving beyond these channels, seeking next-generation options. Social platforms are now becoming mainstream contact center channels.
Speaker: Laura Sikorski, Contact Center Consultant
Your customers should have a positive customer experience with every interaction.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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