{Infographic} It’s Viral, It’s Video Storytelling – Live Visuals Rule

Michelli Experience

Video 236

Video: Integration Best Practices

Astea

Watch this new video on Integration Best Practices to see for yourself how Astea Alliance begins to drive digital transformation. We live in an integrated world.

Video 65

It’s Viral, It’s Video Storytelling – Live Visuals Rule

Michelli Experience

Later we learned to communicate through written symbols and today it seems the most preferred communication medium is words shared through video. Let’s start with some numbers on the sheer power of video today. YouTube reports mobile video consumption rises 100% each and every year.

Video 247

Exploring Hospitality Customer Service (Video)

Customers That Stick

Customer Service VideoWe've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.

Video: Benefits of Field Service Software

Astea

If you’ve heard about your competitors using field service management (FSM) software to streamline their business, you may be wondering if it’s worth the investment of your own company’s time and money.

Video: Thoughts on the NPS®

MaritzCX

In this short video, Stephan Thun, CEO Europe of MaritzCX, discusses his thoughts on the NPS® net promoter score and the importance of managing the customer experience. Are you managing, or just measuring your customers’ experiences?

NPS 260

Video: Does Advertising Matter Anymore?

MaritzCX

You can watch the video below: Look out for more next week when Stephan will discuss his views on the net promoter score. As buzzwords around personalization and conversation marketing proliferate, we ask Stephan Thun, CEO Europe of MaritzCX, whether advertising really matters anymore.

Video: Does Advertising Matter Anymore?

MaritzCX

You can watch the video below: Look out for more next week when Stephan will discuss his views on the net promoter score As buzzwords around personalization and conversation marketing proliferate, we ask Stephan Thun, CEO Europe of MaritzCX, whether advertising really matters anymore.

Video: An Historic Day

MaritzCX

The intention to merge between Allegiance Software and Maritz Research was announced at our Automotive Summit in Las Vegas last week. There was a lot of positive buzz with clients asking what exactly happened and what are the benefits. Automotive

Video 260

Video: An Historic Day

MaritzCX

The intention to merge between Allegiance Software and Maritz Research was announced at our Automotive Summit in Las Vegas last week. There was a lot of positive buzz with clients asking what exactly happened and what are the benefits

Video 260

Video: An Historic Day

MaritzCX

The intention to merge between Allegiance Software and Maritz Research was announced at our Automotive Summit in Las Vegas last week. There was a lot of positive buzz with clients asking what exactly happened and what are the benefits

Video 260

5 powerful TED videos that will make you a smarter researcher

Vision Critical

With over 2,000 videos available to the public, the TED website is one of the best free resources available for customer intelligence professionals today. If you are a market researcher, an insight professional or user of insight, TED videos could be a source of lessons and inspiration.

Video 199

Let Humanity Glow (Video)

Experience Matters

To get you in the mood for the holidays and to prepare for the upcoming “Year of Humanity,” we created this short, hopefully inspiring musical video… Let Humanity Glow. The post Let Humanity Glow (Video) appeared first on Customer Experience Matters®.

Video 44

Video: Customer Service 101

MaritzCX

What lessons can be learned when a service appointment at a car dealership goes south? Some thoughts to consider. Until next time. christravell. Automotive

Video 260

Video: Customer Service 101

MaritzCX

What lessons can be learned when a service appointment at a car dealership goes south? Some thoughts to consider. Until next time. christravell

Video 260

Video: Empathy for Comcast

MaritzCX

How to avoid being the next viral customer experience nightmare. Poor Comcast. No doubt you’ve heard about their latest customer service fiasco.

Video 260

Video: Empathy for Comcast

MaritzCX

How to avoid being the next viral customer experience nightmare. Poor Comcast. No doubt you’ve heard about their latest customer service fiasco.

Video 260

Video: How Accurate Are Text Analytics?

MaritzCX

Video transcript: How accurate are text analytics? Brion Scheidel, Director of Text Analytics at MaritzCX, discusses the accuracy of modern text analytics compared to manual coding. The accuracy of text analytics, if done well, is actually very good, very impressive.

Video 260

Video: How Accurate Are Text Analytics?

MaritzCX

Video transcript: How accurate are text analytics? Brion Scheidel, Director of Text Analytics at MaritzCX, discusses the accuracy of modern text analytics compared to manual coding. The accuracy of text analytics, if done well, is actually very good, very impressive.

Video 260

10 Educational, Funny & Thought-Provoking Customer Service Training Videos You Won’t Have Seen Before

Comm100

As a seasoned customer service trainer of more than ten years, videos are an essential part of my ‘training toolkit’ that help me to achieve powerful learning outcomes. We’re all lucky to live in an age where video is accessible and easy to implement in a learning setting.

Video: Replacing Bad Research with Good Research

MaritzCX

Watch the video to hear about a study I came across that purportedly proved that customers didn’t like the Tesla buying experience; when we. I’ve got a bit of a rant today.

Video 260

Video: Replacing Bad Research with Good Research

MaritzCX

Watch the video to hear about a study I came across that purportedly proved that customers didn’t like the Tesla buying experience; when we. I’ve got a bit of a rant today.

Video 260

The Six Key Traits of Human Beings (Video)

Experience Matters

This video identifies six key characteristics to keep in mind whenever you’re dealing with all types of people. This video is a great introduction to a discussion with your team. The post The Six Key Traits of Human Beings (Video) appeared first on Customer Experience Matters®.

Video 43

What Is Net Promoter Score (Video)

Customers That Stick

Customer Service VideoWe've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.

Video: The Future of CX

MaritzCX

What does customer experience have in store for us in the future? According to MaritzCX experts Dave Fish, Dave Ensing, Michael Allenson, and Michelle Turner, the future is bright for brands that embrace customers’ desires for personalization and human connection.

Video 260

Video: The Future of CX

MaritzCX

What does customer experience have in store for us in the future? According to MaritzCX experts Dave Fish, Dave Ensing, Michael Allenson, and Michelle Turner, the future is bright for brands that embrace customers’ desires for personalization and human connection.

Video 260

Humanity: You Have A Choice (Video)

Experience Matters

We published this new video, which is part of Temkin Group’s efforts in making 2018 “The Year of Humanity.” ” The post Humanity: You Have A Choice (Video) appeared first on Customer Experience Matters®. Customer experience Humanize CX Temkin Group Video

Video 46

Video: Warranty as a Differentiator

MaritzCX

You may have read the article in the March 16th edition of Automotive News “As GM trims warranties, will buyers even notice?” GM is phasing out its 5-year/100,000 mile powertrain warranty on Chevrolet and GMC vehicles and the million dollar question is – does it matter?

Video 260

Video: Warranty as a Differentiator

MaritzCX

You may have read the article in the March 16th edition of Automotive News “As GM trims warranties, will buyers even notice?” GM is phasing out its 5-year/100,000 mile powertrain warranty on Chevrolet and GMC vehicles and the million dollar question is – does it matter?

Video 260

Video: The Benefit of Recalls

MaritzCX

Last week our friends at JD Power released their CSI (Customer Satisfaction Index) results and you may find them surprising. However, buried in the numbers are some good lessons for us all.

Video 260

Video: The Benefit of Recalls

MaritzCX

Last week our friends at JD Power released their CSI (Customer Satisfaction Index) results and you may find them surprising. However, buried in the numbers are some good lessons for us all.

Video 260

Turning up a Contact Center in 72 Hours for Crisis Response [Video]

inContact

In this video you’ll hear how a seemingly impossible challenge was solved: setting up a contact center for 2,500 agents in 72 hours to attend to the needs of those affected by the storm.

Video: Stephan Thun: Investigating Customer Experience

MaritzCX

In the last video of the series, Stephan Thun, CEO of MaritzCX EMEA, explains how consumers value the feedback forum and sharing opinions and therefore the importance of giving something back to the consumer to.

Video 260

Video: Stephan Thun: Investigating Customer Experience

MaritzCX

In the last video of the series, Stephan Thun, CEO of MaritzCX EMEA, explains how consumers value the feedback forum and sharing opinions and therefore the importance of giving something back to the consumer to.

Video 260

Video: What Women Want

MaritzCX

No, this is not about the 2000 movie telling the story of Nick Marshall and Darcy McGuire, but something more pertinent as automakers and dealers head into the 2013 spring selling season.

Video 260

Video: What Women Want

MaritzCX

No, this is not about the 2000 movie telling the story of Nick Marshall and Darcy McGuire, but something more pertinent as automakers and dealers head into the 2013 spring selling season.

Video 260

Two Important Video Questions Answered

Forrester's Customer Insights

Brands know that video resonates with their buyers, but if you’re new to producing video, the format can be daunting. There’s a great opportunity for B2B marketers to use video to help distill and showcase their company’s big ideas. In our report A Blueprint For Successful B2B Video Marketing we outline 3 steps that marketers […].

Video 28

Improve Your Customer Experience with Microinteractions (Video)

Customers That Stick

Customer Service VideoWe've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.

Video 84

Video: Are Recalls All Bad?

MaritzCX

At the risk of being called a heretic, recalls ain’t all bad. They represent a potential opportunity which automakers and dealers can exploit for further customer engagement. Let me know what you think. Until next time. christravell. Automotive

Video 260

Video: Are Recalls All Bad?

MaritzCX

At the risk of being called a heretic, recalls ain’t all bad. They represent a potential opportunity which automakers and dealers can exploit for further customer engagement. Let me know what you think. Until next time. christravell

Video 260