article thumbnail

How to Do Really Great Video Research

Alida

Nowadays, more and more people are capturing and sharing their everyday lives through a combination of pictures, short videos, and even full-length vlogs (video blogs). The use of video allows a personal view into people’s lives, uncovering moments of intimacy previously reserved for private eyes.

Video 246
article thumbnail

How Video Drives Impact Across Customer Experience Programs

InMoment XI

Using Video Technology to Inspire Action User generated video is becoming a ubiquitous part of modern life. According to research, consumers spend more than 80% of their screen time on mobile devices. Each and every one of us now has access to the tools needed to capture and record our thoughts, feelings and opinions on.

Video 260
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Get better insights with industry leading video feedback tools

Alida

Video conversations deliver the qualitative insights your organization needs to better understand your customers’ thought process and respond to their needs and wants.

Video 130
article thumbnail

The Six Key Traits of Human Beings (Video)

Experience Matters

This video identifies six key characteristics to keep in mind whenever you’re dealing with all types of people. This video is a great introduction to a discussion with your team. Video Script: One of the most important – but often forgotten – elements of customer experience is that it’s all Read More.

Video 254
article thumbnail

Personalized Customer Experience with All-In-One Voice, Video, Chat, Contact Center

Reliable communications are mission critical in today’s business environment. Customers are increasingly selective, and companies compete on the customer experience. Incorporating integrated communications as a key component is driving high returns.

article thumbnail

Start Talking About Emotions (Video)

Experience Matters

To help celebrate “The Year of Emotion” on CX Day (and beyond), Temkin Group created this fun, short video: Start Talking About Emotion. The bottom line: Add the Five A’s of an Emotional Response to your vocabularyFiled under: Customer Connectedness, Customer experience, Emotion, Temkin Group Video.

Video 256
article thumbnail

Introducing Unforgettable: a CX Video Series from Oracle Customer Experience

ijgolding

As a result, when I was asked to contribute to a new educational video series on the subject that has become my vocation, it was a very easy decision for me to make. The post Introducing Unforgettable: a CX Video Series from Oracle Customer Experience appeared first on I J Golding. Making CX a priority for the whole company.

Video 273
article thumbnail

[Case Study]: Multilingual Support Fuels Gaming Company’s Global Expansion

When support needs peaked for video game developer Wooga, they brought in multilingual player support from ModSquad. Learn how this customized solution helped them save money, grow their player base, and free up more time to create compelling, engaging games.

article thumbnail

The Innovator’s Guide to the Digital-first Contact Center

In the contact center industry, first-generation digital channels like email and web chat have seen significant adoption, along with video chat and co-browsing capabilities. However, customers are rapidly moving beyond these channels, seeking next-generation options. Social platforms are now becoming mainstream contact center channels.

article thumbnail

The Future of Contact Centers: What Technology Is Right for Your Customers?

Speaker: Laura Sikorski, Contact Center Consultant

Your customers should have a positive customer experience with every interaction.

article thumbnail

The Health of the Contact Center: Are You Ready for 2019?

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.