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{Infographic} It’s Viral, It’s Video Storytelling – Live Visuals Rule
Michelli Experience
FEBRUARY 16, 2017
Video Related Topics 
Video: Integration Best Practices
Astea
JULY 10, 2018
Watch this new video on Integration Best Practices to see for yourself how Astea Alliance begins to drive digital transformation. We live in an integrated world.
It’s Viral, It’s Video Storytelling – Live Visuals Rule
Michelli Experience
FEBRUARY 14, 2017
Later we learned to communicate through written symbols and today it seems the most preferred communication medium is words shared through video. Let’s start with some numbers on the sheer power of video today. YouTube reports mobile video consumption rises 100% each and every year.
Exploring Hospitality Customer Service (Video)
Customers That Stick
OCTOBER 15, 2016
Customer Service VideoWe've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.
Video: Benefits of Field Service Software
Astea
AUGUST 9, 2018
If you’ve heard about your competitors using field service management (FSM) software to streamline their business, you may be wondering if it’s worth the investment of your own company’s time and money.
Video: Thoughts on the NPS®
MaritzCX
FEBRUARY 18, 2015
In this short video, Stephan Thun, CEO Europe of MaritzCX, discusses his thoughts on the NPS® net promoter score and the importance of managing the customer experience. Are you managing, or just measuring your customers’ experiences?
Video: Does Advertising Matter Anymore?
MaritzCX
FEBRUARY 14, 2015
You can watch the video below: Look out for more next week when Stephan will discuss his views on the net promoter score. As buzzwords around personalization and conversation marketing proliferate, we ask Stephan Thun, CEO Europe of MaritzCX, whether advertising really matters anymore.
Video: Does Advertising Matter Anymore?
MaritzCX
FEBRUARY 14, 2015
You can watch the video below: Look out for more next week when Stephan will discuss his views on the net promoter score As buzzwords around personalization and conversation marketing proliferate, we ask Stephan Thun, CEO Europe of MaritzCX, whether advertising really matters anymore.
Video: An Historic Day
MaritzCX
NOVEMBER 13, 2014
The intention to merge between Allegiance Software and Maritz Research was announced at our Automotive Summit in Las Vegas last week. There was a lot of positive buzz with clients asking what exactly happened and what are the benefits. Automotive
Video: An Historic Day
MaritzCX
NOVEMBER 13, 2014
The intention to merge between Allegiance Software and Maritz Research was announced at our Automotive Summit in Las Vegas last week. There was a lot of positive buzz with clients asking what exactly happened and what are the benefits
Video: An Historic Day
MaritzCX
NOVEMBER 13, 2014
The intention to merge between Allegiance Software and Maritz Research was announced at our Automotive Summit in Las Vegas last week. There was a lot of positive buzz with clients asking what exactly happened and what are the benefits
5 powerful TED videos that will make you a smarter researcher
Vision Critical
APRIL 22, 2016
With over 2,000 videos available to the public, the TED website is one of the best free resources available for customer intelligence professionals today. If you are a market researcher, an insight professional or user of insight, TED videos could be a source of lessons and inspiration.
Let Humanity Glow (Video)
Experience Matters
DECEMBER 24, 2017
To get you in the mood for the holidays and to prepare for the upcoming “Year of Humanity,” we created this short, hopefully inspiring musical video… Let Humanity Glow. The post Let Humanity Glow (Video) appeared first on Customer Experience Matters®.
Video: Customer Service 101
MaritzCX
JULY 24, 2014
What lessons can be learned when a service appointment at a car dealership goes south? Some thoughts to consider. Until next time. christravell. Automotive
Video: Customer Service 101
MaritzCX
JULY 24, 2014
What lessons can be learned when a service appointment at a car dealership goes south? Some thoughts to consider. Until next time. christravell
Video: Empathy for Comcast
MaritzCX
JULY 17, 2014
How to avoid being the next viral customer experience nightmare. Poor Comcast. No doubt you’ve heard about their latest customer service fiasco.
Video: Empathy for Comcast
MaritzCX
JULY 17, 2014
How to avoid being the next viral customer experience nightmare. Poor Comcast. No doubt you’ve heard about their latest customer service fiasco.
Video: How Accurate Are Text Analytics?
MaritzCX
DECEMBER 27, 2015
Video transcript: How accurate are text analytics? Brion Scheidel, Director of Text Analytics at MaritzCX, discusses the accuracy of modern text analytics compared to manual coding. The accuracy of text analytics, if done well, is actually very good, very impressive.
Video: How Accurate Are Text Analytics?
MaritzCX
DECEMBER 27, 2015
Video transcript: How accurate are text analytics? Brion Scheidel, Director of Text Analytics at MaritzCX, discusses the accuracy of modern text analytics compared to manual coding. The accuracy of text analytics, if done well, is actually very good, very impressive.
10 Educational, Funny & Thought-Provoking Customer Service Training Videos You Won’t Have Seen Before
Comm100
APRIL 24, 2018
As a seasoned customer service trainer of more than ten years, videos are an essential part of my ‘training toolkit’ that help me to achieve powerful learning outcomes. We’re all lucky to live in an age where video is accessible and easy to implement in a learning setting.
Video: Replacing Bad Research with Good Research
MaritzCX
AUGUST 11, 2015
Watch the video to hear about a study I came across that purportedly proved that customers didn’t like the Tesla buying experience; when we. I’ve got a bit of a rant today.
Video: Replacing Bad Research with Good Research
MaritzCX
AUGUST 11, 2015
Watch the video to hear about a study I came across that purportedly proved that customers didn’t like the Tesla buying experience; when we. I’ve got a bit of a rant today.
The Six Key Traits of Human Beings (Video)
Experience Matters
JULY 31, 2018
This video identifies six key characteristics to keep in mind whenever you’re dealing with all types of people. This video is a great introduction to a discussion with your team. The post The Six Key Traits of Human Beings (Video) appeared first on Customer Experience Matters®.
What Is Net Promoter Score (Video)
Customers That Stick
AUGUST 25, 2016
Customer Service VideoWe've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.
Video: The Future of CX
MaritzCX
APRIL 20, 2015
What does customer experience have in store for us in the future? According to MaritzCX experts Dave Fish, Dave Ensing, Michael Allenson, and Michelle Turner, the future is bright for brands that embrace customers’ desires for personalization and human connection.
Video: The Future of CX
MaritzCX
APRIL 20, 2015
What does customer experience have in store for us in the future? According to MaritzCX experts Dave Fish, Dave Ensing, Michael Allenson, and Michelle Turner, the future is bright for brands that embrace customers’ desires for personalization and human connection.
Humanity: You Have A Choice (Video)
Experience Matters
APRIL 7, 2018
We published this new video, which is part of Temkin Group’s efforts in making 2018 “The Year of Humanity.” ” The post Humanity: You Have A Choice (Video) appeared first on Customer Experience Matters®. Customer experience Humanize CX Temkin Group Video
Video: Warranty as a Differentiator
MaritzCX
MARCH 31, 2015
You may have read the article in the March 16th edition of Automotive News “As GM trims warranties, will buyers even notice?” GM is phasing out its 5-year/100,000 mile powertrain warranty on Chevrolet and GMC vehicles and the million dollar question is – does it matter?
Video: Warranty as a Differentiator
MaritzCX
MARCH 31, 2015
You may have read the article in the March 16th edition of Automotive News “As GM trims warranties, will buyers even notice?” GM is phasing out its 5-year/100,000 mile powertrain warranty on Chevrolet and GMC vehicles and the million dollar question is – does it matter?
Video: The Benefit of Recalls
MaritzCX
MARCH 25, 2015
Last week our friends at JD Power released their CSI (Customer Satisfaction Index) results and you may find them surprising. However, buried in the numbers are some good lessons for us all.
Video: The Benefit of Recalls
MaritzCX
MARCH 25, 2015
Last week our friends at JD Power released their CSI (Customer Satisfaction Index) results and you may find them surprising. However, buried in the numbers are some good lessons for us all.
Turning up a Contact Center in 72 Hours for Crisis Response [Video]
inContact
JUNE 12, 2018
In this video you’ll hear how a seemingly impossible challenge was solved: setting up a contact center for 2,500 agents in 72 hours to attend to the needs of those affected by the storm.
Video: Stephan Thun: Investigating Customer Experience
MaritzCX
MARCH 30, 2015
In the last video of the series, Stephan Thun, CEO of MaritzCX EMEA, explains how consumers value the feedback forum and sharing opinions and therefore the importance of giving something back to the consumer to.
Video: Stephan Thun: Investigating Customer Experience
MaritzCX
MARCH 30, 2015
In the last video of the series, Stephan Thun, CEO of MaritzCX EMEA, explains how consumers value the feedback forum and sharing opinions and therefore the importance of giving something back to the consumer to.
Video: What Women Want
MaritzCX
MARCH 28, 2013
No, this is not about the 2000 movie telling the story of Nick Marshall and Darcy McGuire, but something more pertinent as automakers and dealers head into the 2013 spring selling season.
Video: What Women Want
MaritzCX
MARCH 28, 2013
No, this is not about the 2000 movie telling the story of Nick Marshall and Darcy McGuire, but something more pertinent as automakers and dealers head into the 2013 spring selling season.
Two Important Video Questions Answered
Forrester's Customer Insights
APRIL 10, 2018
Brands know that video resonates with their buyers, but if you’re new to producing video, the format can be daunting. There’s a great opportunity for B2B marketers to use video to help distill and showcase their company’s big ideas. In our report A Blueprint For Successful B2B Video Marketing we outline 3 steps that marketers […].
Improve Your Customer Experience with Microinteractions (Video)
Customers That Stick
AUGUST 11, 2016
Customer Service VideoWe've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.
Video: Are Recalls All Bad?
MaritzCX
AUGUST 5, 2014
At the risk of being called a heretic, recalls ain’t all bad. They represent a potential opportunity which automakers and dealers can exploit for further customer engagement. Let me know what you think. Until next time. christravell. Automotive
Video: Are Recalls All Bad?
MaritzCX
AUGUST 5, 2014
At the risk of being called a heretic, recalls ain’t all bad. They represent a potential opportunity which automakers and dealers can exploit for further customer engagement. Let me know what you think. Until next time. christravell
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