How to Do Really Great Video Research

Alida

Nowadays, more and more people are capturing and sharing their everyday lives through a combination of pictures, short videos, and even full-length vlogs (video blogs).

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Customer Experience Matters (The Video)

Experience Matters

As part of Temkin Group’s CX Day celebration , we created a new video, Customer Experience Matters ®. Customer experience ROI of Customer Experience Temkin Group VideoCX Day is less than one week away! It shows the value and power of customer experience. Share it, share it, share it! The bottom line : Customer experience really matters. Customer Experience Matters is a registered trademark of Temkin Gorup.

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Start Talking About Emotions (Video)

Experience Matters

To help celebrate “The Year of Emotion” on CX Day (and beyond), Temkin Group created this fun, short video: Start Talking About Emotion. The bottom line: Add the Five A’s of an Emotional Response to your vocabularyFiled under: Customer Connectedness, Customer experience, Emotion, Temkin Group Video. Customer Connectedness Customer experience Emotion Temkin Group Video

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Let Humanity Glow (Video)

Experience Matters

To get you in the mood for the holidays and to prepare for the upcoming “Year of Humanity,” we created this short, hopefully inspiring musical video… Let Humanity Glow. The post Let Humanity Glow (Video) appeared first on Customer Experience Matters®. Humanize CX Temkin Group VideoTo those who are already celebrating, and to those who are on the eve of it, Merry Christmas! And Happy Holidays to everyone!

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[Case Study]: Multilingual Support Fuels Gaming Company’s Global Expansion

When support needs peaked for video game developer Wooga, they brought in multilingual player support from ModSquad. Learn how this customized solution helped them save money, grow their player base, and free up more time to create compelling, engaging games.

People-Centric Experience Design (Video)

Experience Matters

To help people understand PCxD, we created this short video: The bottom line : Tap into the power of purpose, empathy, and memories. Customer experience People-Centric Experience Design Temkin Group Video Last year, I published a free eBook called People-Centric Experience Design (PCxD). Experiences are all about people, the customers who interact with your organization and the employees who shape those interactions.

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Recession proofing video subscription services

Maru Group

One area of entertainment which will be particularly nervous about this possibility is subscription video. Prime Video is also high, but given it is typically bundled with the wider Prime membership, this suggests that subscribers would reassess that too.

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The Six Key Traits of Human Beings (Video)

Experience Matters

This video identifies six key characteristics to keep in mind whenever you’re dealing with all types of people. This video is a great introduction to a discussion with your team. Video Script: One of the most important – but often forgotten – elements of customer experience is that it’s all Read More. The post The Six Key Traits of Human Beings (Video) appeared first on Customer Experience Matters®. Customer Connectedness Customer experience Temkin Group Video

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The Power of Customer Journey Mapping (Video)

Experience Matters

Watch this short Temkin Group video to find out more… The bottom line : Your customers are on a journey, help them. Customer Connectedness Customer experience Temkin Group Video customer journey mapping journey mappingCustomer journey mapping is a valuable tool, but Customer Journey Thinking can change your culture.

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CX Workout AI Introduction Video

CX Workout - Ideas Blog

Now you can deploy the power of artificial intelligence to collect, enrich and visualize massive amounts of raw customer feedback with CX Workout AI: The post CX Workout AI Introduction Video appeared first on Decooda.

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Personalized Customer Experience with All-In-One Voice, Video, Chat, Contact Center

Reliable communications are mission critical in today’s business environment. Customers are increasingly selective, and companies compete on the customer experience. Incorporating integrated communications as a key component is driving high returns.

CX Workout Qualtrics Integration Video

CX Workout - Ideas Blog

The post CX Workout Qualtrics Integration Video appeared first on Decooda. Blog Partnership Surveys Video

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Humanity: You Have A Choice (Video)

Experience Matters

We published this new video, which is part of Temkin Group’s efforts in making 2018 “The Year of Humanity.” ” The post Humanity: You Have A Choice (Video) appeared first on Customer Experience Matters®. Customer experience Humanize CX Temkin Group Video

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Emotion: The Missing Link in Customer Experience (Video)

Experience Matters

Enjoy this Temkin Group video…Filed under: Emotion, Temkin Group Video. Emotion Temkin Group Video

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Customer-Centric Culture Change (Video)

Experience Matters

Watch this short video: The bottom line: CX success almost always requires culture changeFiled under: Corporate culture, Customer-centric […]. Corporate culture Customer-centric DNA Temkin Group VideoOur research and work with clients show that customer experience is a reflection of an organization’s culture. Any company that wants to build sustainable customer experience must build a customer-centric culture. By mastering Employee-Engaging Transformation.

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The Future of Contact Centers: What Technology Is Right for Your Customers?

Speaker: Laura Sikorski, Contact Center Consultant

Your Contact Center is the most customer focused area in your organization. It is where centralized conversations take place, the voice of the customer is amplified, and the amount of data captured is significant. Technology must provide reliable options for customers to reach you when they want and obtain the same great service regardless of the channel they choose. Your customers should have a positive customer experience with every interaction.

Improving Communication and Rehumanizing Business Through Videos

Doing CX Right

Ethan Beute, Autor and Chief Evangelist at BombBomb, shares best practices for using videos to elicit positive emotions, enhance relationships and rehumanize business as a brand differentiator. Podcast Bombbomb Ethan Beute video communications

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How to Optimize Your Survey with SMS & Video Feedback

PeopleMetrics

With texting & video chat being more popular than ever, it’s imperative that your customer feedback program keeps up to date on the way your customers want to speak with you. Download the chart from this video. ? ? ?.

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Temkin Experience Ratings Explained (Video)

Experience Matters

For more information about TxR, visit our Temkin Experience Ratings FAQ s and watch this short video: Customer experience Temkin Group Video Temkin RatingsWe created Temkin Experience Ratings (TxR) as an open standard for measuring and benchmarking customer experience. which is one of the Temkin Ratings ( TemkinRatings.com ). We provide free access to the ratings of hundreds of companies at the Temkin Ratings Website.

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What are video surveys & why should you use them?

Alida

A video survey is a qualitative research survey with one or more embedded video questions. Customer Engagement

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The Health of the Contact Center: Are You Ready for 2019?

VIDEO 16% ARTIFICIAL INTELLIGENCE 15% CHATBOTS 13% MOBILE 12% MONITORING. 1The Health of the Contact Center: Agent Well-Being in a Customer-Centric Era 2New study reveals heightened complexity of. customer experience increases pressure on the.

Live video interpretation in 2021

Grupo Noa

Live video interpretation somehow always depends on the technology and technology trends in each year that comes. As a call center we are offering: Video and Audio Interpretation. Namely, the expansion of Video Interpreting Services is bound to increase globally in the coming year.

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Live video interpretation in 2021

Grupo Noa

Live video interpretation somehow always depends on the technology and technology trends in each year that comes. As a call center we are offering: Video and Audio Interpretation. Namely, the expansion of Video Interpreting Services is bound to increase globally in the coming year.

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CX Competency & Maturity Model (Video)

Experience Matters

We’ve put together this short video to explain Temkin Group’s CX Competency & Maturity Model. The post CX Competency & Maturity Model (Video) appeared first on Customer Experience Matters®.

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What is Customer Experience? (Video)

Experience Matters

This new video is the perfect way to start off my blog in 2015. ” Written words are great, but I wanted people to fully understand the essence of CX, so I created this video, What is Customer Experience ? Some years it’s difficult to decide on the content for my first post. But this year it was very easy.

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Exploring Hospitality Customer Service (Video)

Customers That Stick

Customer Service VideoWe've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.

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It’s Viral, It’s Video Storytelling – Live Visuals Rule

Michelli Experience

Later we learned to communicate through written symbols and today it seems the most preferred communication medium is words shared through video. Let’s start with some numbers on the sheer power of video today. Thanks to livestream.com we know: 81% of internet and mobile users watched more video in 2016 than 2015. 45% of live video audiences would pay for live, exclusive, on-demand video from a favorite team, speaker, or performer.

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VIDEO: Adequate Training for Omnichannel Personalization

NobelBiz

The post VIDEO: Adequate Training for Omnichannel Personalization appeared first on NobelBiz®. For successful customer support, omnichannel personalization has become the norm. Richard has considerate training advice regarding this. Tune in and listen!

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Gainsight CSQL Video

Gainsight

The post Gainsight CSQL Video appeared first on Customer Success and Product Experience Software | Gainsight. By advising and incorporating CS ideas into other teams in your company, especially Sales, they make the team members better at what they do.

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VIDEO: What Got Taken Away During COVID

NobelBiz

The post VIDEO: What Got Taken Away During COVID appeared first on NobelBiz®. The pandemic was one of the biggest tests for companies and learning how to navigate those waters and thrive was nothing short of ordinary.

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CX Competency: Compelling Brand Values (Video)

Experience Matters

This video provides an overview of one of those competencies, Compelling Brand Values, where the goal is to deliver on your brand promises to customers. Compelling Brand Values Customer experience Temkin Group VideoTemkin Group has found that the only path to sustainable customer experience differentiation is to build a customer-centric culture. By mastering Four Customer Experience Core Competencies.

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Building a Strong Voice of the Customer Program (Video)

Experience Matters

This video highlights our model for creating a VoC program, called the 6D’s: Detect , Disseminate , Diagnose , Discuss , Design , and Deploy. Customer Connectedness Temkin Group Video Voice of the customer Customer connectedness is one of Temkin Group’s four CX core competencies. A key capability in this area is a strong voice of the customer (VoC) program.

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VIDEO & ARTICLE: The 30s Rule Technique

NobelBiz

The post VIDEO & ARTICLE: The 30s Rule Technique appeared first on NobelBiz®. Keeping the customer's attention for 30' on a call might be crucial in an industry where the contact rate is one of the most important KPIs.

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VIDEO: The Engagement Toolkit to Fight Attrition

NobelBiz

The post VIDEO: The Engagement Toolkit to Fight Attrition appeared first on NobelBiz®. From a training perspective, Richard shares insightful advice on how to keep the staff engaged in the industry with the highest attrition.

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7 Ways Videos Improve Customer Experience

Zonka Feedback

Smartphones and the internet have influenced the way people consume online content and access information. Medium, such as websites and social media channels, is becoming essential in today's marketing landscape as users will check on these platforms to find out about the product.

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Quick Take: Start Talking About Emotion (Video)

Experience Matters

Here’s a short snippet from my speech (one of several quick take videos from […]. Customer experience Emotion Temkin Group VideoIn a recent speech I gave at the Customer Experience Professionals Association (CXPA.org) CustomerSpark event in Dallas, I talked about the importance of focusing on emotion. Give that we’ve called 2016 “The Year of Emotion,” this is a popular topic for Temkin Group.

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How Outsource Video Transcription Started

Magellan Solutions

How video transcription outsourcing came to be. Closed captioning your videos with our video transcription service helps your brand create a better online presence. With the written word now associated with your video, it will appear in search engines. Music video.

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