5 powerful TED videos that will make you a smarter researcher

Vision Critical

With over 2,000 videos available to the public, the TED website is one of the best free resources available for customer intelligence professionals today. If you are a market researcher, an insight professional or user of insight, TED videos could be a source of lessons and inspiration.

Video 80

Customer Experience Matters (The Video)

Experience Matters

As part of Temkin Group’s CX Day celebration , we created a new video, Customer Experience Matters ®. Customer experience ROI of Customer Experience Temkin Group VideoCX Day is less than one week away!

ROI 47

Trending Sources

Video – 3 Net Promoter Score (NPS) Mistakes Every Company Makes

Michel Falcon Experience

In this video, I explain how Net Promoter Score isn’t properly being used within organizations. By watching this 2 minute video you will learn: How to focus on Promoters just as much you do Detractors. Comment on the video. Like” the video by clicking the thumbs up icon.

Customer Experience and Employee Engagement Q&A | Video #1

Michel Falcon Experience

I’ve started to record videos answering questions that I receive via Twitter, email or via my website. If you would like me to answer your questions, please leave a question directly below this video or tweet me.

Video 48

The Power of Customer Journey Mapping (Video)

Experience Matters

Watch this short Temkin Group video to find out more… The bottom line : Your customers are on a journey, help them. Customer Connectedness Customer experience Temkin Group Video customer journey mapping journey mapping

Customer-Centric Culture Change (Video)

Experience Matters

Watch this short video: The bottom line: CX success almost always requires culture changeFiled under: Corporate culture, Customer-centric […]. Corporate culture Customer-centric DNA Temkin Group VideoOur research and work with clients show that customer experience is a reflection of an organization’s culture. Any company that wants to build sustainable customer experience must build a customer-centric culture. By mastering Employee-Engaging Transformation.

13 Short Customer Service YouTube Videos You Can Use for Training

Myra Golden

Myra Golden’s Customer Service Video Library. Our flagship program is comprised of 50 online training modules with video, interactivity, downloadable handouts, and quizzes. Top 6 Ways to Get An Angry Customer to Back Down. The Psychology of Customer Anger.

Video 47

Has WhatsApp Video Missed a Trick?

Avaya

So the announcement that WhatsApp Video is here has been met with mass excitement. The post Has WhatsApp Video Missed a Trick? Developers APIs Avaya Chatbot Customer Experience innovation Video Whatsapp Video

Video 19

Customer Service: The Competitive Advantage [Video]

Who's Your Gladys?

Watch the video below (and share it with your team.) The post Customer Service: The Competitive Advantage [Video] appeared first on Who's Your Gladys? Ready to strengthen your competitive advantage through customer service?

5 Powerful Videos That Spotlight Customer Advocacy

Amity

You’d have to be living under a rock to have missed video making its grand entrance on the Marketing must-do list. How can video marketing channel the powerful Customer relationships that your Customer Success team has worked so hard to establish?

Video 18

How to Use Interactive Video for Self-Service Support

Kayako

Video is an excellent self-service tool. Interactive video takes things to the next level – by giving your customers a complete support experience in one. So how can interactive video fit into your self-service support offering? Why use video in self-service support?

Video 44

What is Customer Experience? (Video)

Experience Matters

This new video is the perfect way to start off my blog in 2015. ” Written words are great, but I wanted people to fully understand the essence of CX, so I created this video, What is Customer Experience ? Some years it’s difficult to decide on the content for my first post.

Video 52

People-Centric Experience Design (Video)

Experience Matters

To help people understand PCxD, we created this short video: The bottom line : Tap into the power of purpose, empathy, and memories. Customer experience People-Centric Experience Design Temkin Group Video

Video 34

Why casinos are looking beyond video surveillance

Customer Interactions

Casinos are expanding their purview of security beyond video surveillance into more advanced technologies and systems, such as PSIM (Physical Security Information Management), video analytics, and mobile apps. But what if you could let video analytics do this work for you?

Video 28

Building a Strong Voice of the Customer Program (Video)

Experience Matters

This video highlights our model for creating a VoC program, called the 6D’s: Detect , Disseminate , Diagnose , Discuss , Design , and Deploy. Customer Connectedness Temkin Group Video Voice of the customer

Video 48

If a Picture is Worth a Thousand Words, What’s a Video Worth?

MaritzCX

The old saying about a picture being worth a thousand words is true, a picture provides an additional “sense” of the story, adding context to help our understanding of an event or situation. We all know what it is like to read the answers to a survey or a transcript of an interview. Sure, there.

Video 58

Video: Fighting Customer Churn

Peppers and Rodgers

Tim Keefe discusses the importance of fighting customer churn. More and more businesses are looking at customers from a lifetime value perspective, using purchase history and propensity to identify who may be at risk of leaving.

Video 26

VIDEO: Social Media Customer Service with Jay Baer

Customers That Stick

Customer Service VideoWe've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.

Video 18

Video Advertising: Key to Getting Customers Attention As Ad Blocking is Increasing

Natalie Petouhof

Perhaps the answer is video marketing. Video consumption has exploded across all devices and is one of the fastest growing advertising category. Adobe, a the leader in video content creation and delivery, announced it’s acquisition of TubeMogul which will enable brands to capitalize on the huge shift to online video. TubeMogul’s video advertising platform. Why is video advertising so important? TubeMogul is a video demand-side platform (DSP) leader.

Video 19

CX Competency: Employee Engagement (Video)

Experience Matters

This video provides an overview of one of those competencies, Employee Engagement, where the goal is to align employees with the goals of the organization. Temkin Group has found that the only path to sustainable customer experience differentiation is to build a customer-centric culture. By mastering Four Customer Experience Core Competencies.

Start Talking About Emotions (Video)

Experience Matters

To help celebrate “The Year of Emotion” on CX Day (and beyond), Temkin Group created this fun, short video: Start Talking About Emotion. The bottom line: Add the Five A’s of an Emotional Response to your vocabularyFiled under: Customer Connectedness, Customer experience, Emotion, Temkin Group Video. Customer Connectedness Customer experience Emotion Temkin Group Video

Video 13

2017 Customer Experience Trends (Video and Infographic)

Experience Matters

We recently published our annual listing of CX trends. In case that wasn’t enough to satiate your needs, here’s a recorded webinar and an infographic describing the trends… Click on figure above to download infographic as a.png file, or click here to download it as a .pdf.Filed pdf.Filed under: Customer experience, Purpose, Trends. Customer experience Purpose Trends

CX Competency: Purposeful Leadership (Video)

Experience Matters

This video provides an overview of Purposeful Leadership, where the goal is for leaders to act consistently with a clear, well-articulated set of values. Temkin Group has found that the only path to sustainable customer experience differentiation is to build a customer-centric culture. By mastering Four Customer Experience Core Competencies.

The Six Laws of Customer Experience (Video)

Experience Matters

This video explains The Six Laws of Customer Experience. By understanding these fundamental truths about how people and organizations behave, companies can make smarter decisions about what they do, and how they do it.

Video 49

VIDEO: What is Customer Experience?

Michel Falcon Experience

” If you like the video, I would greatly appreciate if you did the following (it will only take you a moment): Subscribe to my YouTube channel. There are many more videos coming very soon. Comment on the video. “Like” the video by clicking the thumbs up icon.

Video 15

Video: What is the Backwards Research Process?

MaritzCX

Do you want to run a successful CX program and research process? Funda Whitaker, Sr. director of strategic research services at MaritzCX, teaches the steps of a successful research process – understanding the business context, designing with the end in mind, and validating your approach

Video 34

Visualizing the Future of Video Content Consumption

Think Customers

Thus, as audiences gravitate toward video on both mobile and desktop platforms, companies are quickly reconfiguring their content strategies to focus on this visual medium. Consumer behaviors often dictate marketing trends.

Video 23

Why great CX measurement is invaluable to retailers — BloomReach (video)

ForeSee

The post Why great CX measurement is invaluable to retailers — BloomReach (video) appeared first on ForeSee. Analytics & Measurement Insights Retail BloomReach CX measurement Dan Chester ForeSee in the news Interview video

VoC Leaders: How Travelzoo uses CX data to make smarter decisions (video)

ForeSee

The post VoC Leaders: How Travelzoo uses CX data to make smarter decisions (video) appeared first on ForeSee. Client Insights Case Stories socializing data Travel Industry Travelzoo video VOC Leaders

Video 22

We Need More Qualitative Research (Video)

Experience Matters

Customer experience Emotion Temkin Group VideoIn a recent speech I gave at the Customer Experience Professionals Association (CXPA.org) CustomerSpark event in Dallas, I talked about the importance of focusing on emotion. Give that we’ve called 2016 “The Year of Emotion,” this will be a popular topic for Temkin Group this year. Here’s a short snippet from my speech where I discuss the […].

Video 19

Baylor Ups Its Game with Video Surveillance

Customer Interactions

Recently, representatives from Baylor University talked with Athletic Business Magazine about how real-time video surveillance has helped to ensure a great game-day experience for Big 12 football fans at Baylor’s all-new McLane Stadium. The video cameras are simply a tool.

Video 17

Flipping the Switch on Video in the Contact Center

Think Customers

Last week at Enterprise Connect , one of the most talked-about topics was video, especially as it can be used by customer care agents to communicate with customers. Depending on how companies go about deploying video communication technologies, some of the challenges that have impeded adoption is the high amount of bandwidth consumed by video as well as cost constraints.

Video: How Any Employee Can Improve their Customer Service Skills

Michel Falcon Experience

In this video I share how I was able to get promoted four times in just under six years. If you like the video, I would greatly appreciate if you did the following (it will only take you a moment): Subscribe to my YouTube channel. There are many more videos coming very soon.

Video 23

Five I’s of Employee Engagement (Video)

Experience Matters

This video highlights our model for making improvements in what we call the Five I’s of Employee Engagement : Inform, Inspire, Instruct, Involve, and Incent. Employee engagement is one of Temkin Group’s four CX core competencies.

Video 39

Temkin Experience Ratings Explained (Video)

Experience Matters

For more information about TxR, visit our Temkin Experience Ratings FAQ s and watch this short video: Customer experience Temkin Group Video Temkin RatingsWe created Temkin Experience Ratings (TxR) as an open standard for measuring and benchmarking customer experience.

Video 14

Video: Culture, Leadership and Exceptional Performance

Peppers and Rodgers

There is no defined culture for businesses; it is something that leaders and their employees must demonstrate in order to make the customer and employee experiences as enjoyable and efficient as possible. There’s more… To read the rest of this blog posting click here.

Customer Experience: Success, Effort, and Emotion (Video)

Experience Matters

Customer experience Emotion Temkin Group VideoIn a recent speech I gave at the Customer Experience Professionals Association (CXPA.org) CustomerSpark event in Dallas, I talked about the importance of focusing on emotion. Give that we’ve called 2016 “The Year of Emotion,” this will be a popular topic for Temkin Group this year. Here’s a short snippet from my speech where I discuss the […].

Video 18

Ebola: Driving a Greater Need for Video Tracking of Casual Contact at Airports

Customer Interactions

Here’s one example where real-time video forensics can help. Those results can then be viewed on a map with links to related video footage showing other individuals the person came into contact with as well. Security Video Solutions

Video 30

Video: Frictionless Customer Experience Gone Wrong

Peppers and Rodgers

A recent banking transaction turned from a great interaction to a trust-destroying lesson in frustration. If not executed properly, attempts to remove friction may only cause more customer frustration. If a company is unreliable in terms of communication, the customer will lose trust in the company.

Video 29

Video: Four Ways to Enable Customer Centricity

Peppers and Rodgers

Tim Keefe of Peppers & Rogers Group breaks down the four steps businesses must take to get the most from their customer-focused investments. There’s more… To read the rest of this blog posting click here. or visit www.peppersandrogersgroup.com/blog. customercentricity