How to Do Really Great Video Research
Alida
NOVEMBER 23, 2021
Nowadays, more and more people are capturing and sharing their everyday lives through a combination of pictures, short videos, and even full-length vlogs (video blogs).
Video Related Topics 
207 
Customer Experience Matters (The Video)
Experience Matters
SEPTEMBER 30, 2015
As part of Temkin Group’s CX Day celebration , we created a new video, Customer Experience Matters ®. Customer experience ROI of Customer Experience Temkin Group VideoCX Day is less than one week away! It shows the value and power of customer experience. Share it, share it, share it! The bottom line : Customer experience really matters. Customer Experience Matters is a registered trademark of Temkin Gorup.
Join 102,000+
Insiders
Sign Up for our Newsletter
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Trending Sources
Start Talking About Emotions (Video)
Experience Matters
OCTOBER 5, 2016
To help celebrate “The Year of Emotion” on CX Day (and beyond), Temkin Group created this fun, short video: Start Talking About Emotion. The bottom line: Add the Five A’s of an Emotional Response to your vocabularyFiled under: Customer Connectedness, Customer experience, Emotion, Temkin Group Video. Customer Connectedness Customer experience Emotion Temkin Group Video
Let Humanity Glow (Video)
Experience Matters
DECEMBER 24, 2017
To get you in the mood for the holidays and to prepare for the upcoming “Year of Humanity,” we created this short, hopefully inspiring musical video… Let Humanity Glow. The post Let Humanity Glow (Video) appeared first on Customer Experience Matters®. Humanize CX Temkin Group VideoTo those who are already celebrating, and to those who are on the eve of it, Merry Christmas! And Happy Holidays to everyone!
[Case Study]: Multilingual Support Fuels Gaming Company’s Global Expansion
Advertisement
When support needs peaked for video game developer Wooga, they brought in multilingual player support from ModSquad. Learn how this customized solution helped them save money, grow their player base, and free up more time to create compelling, engaging games.
People-Centric Experience Design (Video)
Experience Matters
FEBRUARY 11, 2015
To help people understand PCxD, we created this short video: The bottom line : Tap into the power of purpose, empathy, and memories. Customer experience People-Centric Experience Design Temkin Group Video Last year, I published a free eBook called People-Centric Experience Design (PCxD). Experiences are all about people, the customers who interact with your organization and the employees who shape those interactions.
The Six Key Traits of Human Beings (Video)
Experience Matters
JULY 31, 2018
This video identifies six key characteristics to keep in mind whenever you’re dealing with all types of people. This video is a great introduction to a discussion with your team. Video Script: One of the most important – but often forgotten – elements of customer experience is that it’s all Read More. The post The Six Key Traits of Human Beings (Video) appeared first on Customer Experience Matters®. Customer Connectedness Customer experience Temkin Group Video
The Power of Customer Journey Mapping (Video)
Experience Matters
JULY 14, 2015
Watch this short Temkin Group video to find out more… The bottom line : Your customers are on a journey, help them. Customer Connectedness Customer experience Temkin Group Video customer journey mapping journey mappingCustomer journey mapping is a valuable tool, but Customer Journey Thinking can change your culture.
Humanity: You Have A Choice (Video)
Experience Matters
APRIL 7, 2018
We published this new video, which is part of Temkin Group’s efforts in making 2018 “The Year of Humanity.” ” The post Humanity: You Have A Choice (Video) appeared first on Customer Experience Matters®. Customer experience Humanize CX Temkin Group Video
CX Workout AI Introduction Video
CX Workout - Ideas Blog
APRIL 19, 2021
Now you can deploy the power of artificial intelligence to collect, enrich and visualize massive amounts of raw customer feedback with CX Workout AI: The post CX Workout AI Introduction Video appeared first on Decooda.
Personalized Customer Experience with All-In-One Voice, Video, Chat, Contact Center
Advertisement
Reliable communications are mission critical in today’s business environment. Customers are increasingly selective, and companies compete on the customer experience. Incorporating integrated communications as a key component is driving high returns.
CX Workout Qualtrics Integration Video
CX Workout - Ideas Blog
APRIL 16, 2021
The post CX Workout Qualtrics Integration Video appeared first on Decooda. Blog Partnership Surveys Video
Emotion: The Missing Link in Customer Experience (Video)
Experience Matters
JANUARY 27, 2016
Enjoy this Temkin Group video…Filed under: Emotion, Temkin Group Video. Emotion Temkin Group Video
Customer-Centric Culture Change (Video)
Experience Matters
MARCH 10, 2016
Watch this short video: The bottom line: CX success almost always requires culture changeFiled under: Corporate culture, Customer-centric […]. Corporate culture Customer-centric DNA Temkin Group VideoOur research and work with clients show that customer experience is a reflection of an organization’s culture. Any company that wants to build sustainable customer experience must build a customer-centric culture. By mastering Employee-Engaging Transformation.
Guide to Highly Effective Video Discussions
2020 Research
AUGUST 26, 2022
In this article, we’ll take a deeper dive into how to get the most out of qualitative research platforms that offer video and enterprise insights. Video Insights Platforms. Features like video snippets even supply facilitators with clips that encompass key takeaways from a session.
The Future of Contact Centers: What Technology Is Right for Your Customers?
Speaker: Laura Sikorski, Contact Center Consultant
Your Contact Center is the most customer focused area in your organization. It is where centralized conversations take place, the voice of the customer is amplified, and the amount of data captured is significant. Technology must provide reliable options for customers to reach you when they want and obtain the same great service regardless of the channel they choose. Your customers should have a positive customer experience with every interaction.
Temkin Experience Ratings Explained (Video)
Experience Matters
DECEMBER 14, 2015
For more information about TxR, visit our Temkin Experience Ratings FAQ s and watch this short video: Customer experience Temkin Group Video Temkin RatingsWe created Temkin Experience Ratings (TxR) as an open standard for measuring and benchmarking customer experience. which is one of the Temkin Ratings ( TemkinRatings.com ). We provide free access to the ratings of hundreds of companies at the Temkin Ratings Website.
Announcing Centercode Training Videos
Centercode
DECEMBER 28, 2022
Centercode is happy to officially offer a full suite of training videos for our software. The video courses are designed to get new users up to speed on Connect, but can also be helpful if you’re considering using our platform for your next beta test or are currently in your free trial
How to Optimize Your Survey with SMS & Video Feedback
PeopleMetrics
OCTOBER 19, 2021
With texting & video chat being more popular than ever, it’s imperative that your customer feedback program keeps up to date on the way your customers want to speak with you. Download the chart from this video. ? ? ?.
CX Competency & Maturity Model (Video)
Experience Matters
JUNE 11, 2018
We’ve put together this short video to explain Temkin Group’s CX Competency & Maturity Model. The post CX Competency & Maturity Model (Video) appeared first on Customer Experience Matters®.
The Health of the Contact Center: Are You Ready for 2019?
Advertisement
VIDEO 16% ARTIFICIAL INTELLIGENCE 15% CHATBOTS 13% MOBILE 12% MONITORING. 1The Health of the Contact Center: Agent Well-Being in a Customer-Centric Era 2New study reveals heightened complexity of. customer experience increases pressure on the.
Improving Communication and Rehumanizing Business Through Videos
Doing CX Right
APRIL 24, 2022
Ethan Beute, Autor and Chief Evangelist at BombBomb, shares best practices for using videos to elicit positive emotions, enhance relationships and rehumanize business as a brand differentiator. Podcast Bombbomb Ethan Beute video communications
Live video interpretation in 2021
Grupo Noa
FEBRUARY 1, 2021
Live video interpretation somehow always depends on the technology and technology trends in each year that comes. As a call center we are offering: Video and Audio Interpretation. Namely, the expansion of Video Interpreting Services is bound to increase globally in the coming year.
Live video interpretation in 2021
Grupo Noa
FEBRUARY 1, 2021
Live video interpretation somehow always depends on the technology and technology trends in each year that comes. As a call center we are offering: Video and Audio Interpretation. Namely, the expansion of Video Interpreting Services is bound to increase globally in the coming year.
What is Customer Experience? (Video)
Experience Matters
JANUARY 2, 2015
This new video is the perfect way to start off my blog in 2015. ” Written words are great, but I wanted people to fully understand the essence of CX, so I created this video, What is Customer Experience ? Some years it’s difficult to decide on the content for my first post. But this year it was very easy.
What are video surveys & why should you use them?
Alida
MARCH 29, 2021
A video survey is a qualitative research survey with one or more embedded video questions. Customer Engagement
Exploring Hospitality Customer Service (Video)
Customers That Stick
OCTOBER 15, 2016
Customer Service VideoWe've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.
It’s Viral, It’s Video Storytelling – Live Visuals Rule
Michelli Experience
FEBRUARY 14, 2017
Later we learned to communicate through written symbols and today it seems the most preferred communication medium is words shared through video. Let’s start with some numbers on the sheer power of video today. Thanks to livestream.com we know: 81% of internet and mobile users watched more video in 2016 than 2015. 45% of live video audiences would pay for live, exclusive, on-demand video from a favorite team, speaker, or performer.
CX Competency: Compelling Brand Values (Video)
Experience Matters
MAY 10, 2017
This video provides an overview of one of those competencies, Compelling Brand Values, where the goal is to deliver on your brand promises to customers. Compelling Brand Values Customer experience Temkin Group VideoTemkin Group has found that the only path to sustainable customer experience differentiation is to build a customer-centric culture. By mastering Four Customer Experience Core Competencies.
Building a Strong Voice of the Customer Program (Video)
Experience Matters
JANUARY 22, 2015
This video highlights our model for creating a VoC program, called the 6D’s: Detect , Disseminate , Diagnose , Discuss , Design , and Deploy. Customer Connectedness Temkin Group Video Voice of the customer Customer connectedness is one of Temkin Group’s four CX core competencies. A key capability in this area is a strong voice of the customer (VoC) program.
Quick Take: Start Talking About Emotion (Video)
Experience Matters
APRIL 18, 2016
Here’s a short snippet from my speech (one of several quick take videos from […]. Customer experience Emotion Temkin Group VideoIn a recent speech I gave at the Customer Experience Professionals Association (CXPA.org) CustomerSpark event in Dallas, I talked about the importance of focusing on emotion. Give that we’ve called 2016 “The Year of Emotion,” this is a popular topic for Temkin Group.
CX Competency: Customer Connectedness (Video)
Experience Matters
MAY 30, 2017
This video provides an overview of one of those competencies, Customer Connectedness, where the goal is to infuse customer insight across the organization. Temkin Group has found that the only path to sustainable customer experience differentiation is to build a customer-centric culture. By mastering Four Customer Experience Core Competencies.
How Video Drives Impact Across Customer Experience Programs
InMoment XI
DECEMBER 17, 2019
Using Video Technology to Inspire Action User generated video is becoming a ubiquitous part of modern life. According to research, consumers spend more than 80% of their screen time on mobile devices.
VIDEO: Adequate Training for Omnichannel Personalization
NobelBiz
MARCH 24, 2022
The post VIDEO: Adequate Training for Omnichannel Personalization appeared first on NobelBiz®. For successful customer support, omnichannel personalization has become the norm. Richard has considerate training advice regarding this. Tune in and listen!
Video Brings Customer Insights to Life
InMoment XI
APRIL 2, 2019
Bringing Insight to Life: Enhancing CX with Video In 1981, MTV changed the music industry forever by offering a new perspective with music videos. In this day and age, video is continuing to revolutionize, only this time with CX programs; by offering a new perspective on how organizations see, hear, and respond to their customers.
Introducing Unforgettable: a CX Video Series from Oracle Customer Experience
ijgolding
APRIL 23, 2019
As a result, when I was asked to contribute to a new educational video series on the subject that has become my vocation, it was a very easy decision for me to make. Alongside global specialists, Shep Hyken, Jeanne Bliss, Blake Morgan and Jay Baer, I am delighted to have contributed to a amazing repository of video content to the Unforgettable Video Series – a core element of the SmarterCX programme developed by Oracle Customer Experience.
Gainsight CSQL Video
Gainsight
MARCH 23, 2022
The post Gainsight CSQL Video appeared first on Customer Success and Product Experience Software | Gainsight. By advising and incorporating CS ideas into other teams in your company, especially Sales, they make the team members better at what they do.
We Need More Qualitative Research (Video)
Experience Matters
APRIL 15, 2016
Customer experience Emotion Temkin Group VideoIn a recent speech I gave at the Customer Experience Professionals Association (CXPA.org) CustomerSpark event in Dallas, I talked about the importance of focusing on emotion. Give that we’ve called 2016 “The Year of Emotion,” this will be a popular topic for Temkin Group this year. Here’s a short snippet from my speech where I discuss the […].
How Outsource Video Transcription Started
Magellan Solutions
JUNE 17, 2021
How video transcription outsourcing came to be. Closed captioning your videos with our video transcription service helps your brand create a better online presence. With the written word now associated with your video, it will appear in search engines. Music video.
VIDEO: What Got Taken Away During COVID
NobelBiz
MARCH 24, 2022
The post VIDEO: What Got Taken Away During COVID appeared first on NobelBiz®. The pandemic was one of the biggest tests for companies and learning how to navigate those waters and thrive was nothing short of ordinary.
Let's personalize your content