As part of Temkin Group’s CX Day celebration , we created a new video, Customer Experience Matters ®. Customer experience ROI of Customer Experience Temkin Group VideoCX Day is less than one week away! MORE
Myra Golden’s Customer Service Video Library. Our flagship program is comprised of 50 online training modules with video, interactivity, downloadable handouts, and quizzes. Top 6 Ways to Get An Angry Customer to Back Down. The Psychology of Customer Anger. MORE
Video is an excellent self-service tool. Interactive video takes things to the next level – by giving your customers a complete support experience in one. So how can interactive video fit into your self-service support offering? Why use video in self-service support? MORE
Watch this short Temkin Group video to find out more… The bottom line : Your customers are on a journey, help them. Customer Connectedness Customer experience Temkin Group Video customer journey mapping journey mapping MORE
Are you considering adding video to your contact center? Video chat is an access channel that can certainly distinguish you from competitors. And with the technology barriers coming down, more companies are seriously considering adding this channel into their customer access mix. MORE
With over 2,000 videos available to the public, the TED website is one of the best free resources available for customer intelligence professionals today. If you are a market researcher, an insight professional or user of insight, TED videos could be a source of lessons and inspiration. MORE
This video provides an overview of Purposeful Leadership, where the goal is for leaders to act consistently with a clear, well-articulated set of values. Temkin Group has found that the only path to sustainable customer experience differentiation is to build a customer-centric culture. By mastering Four Customer Experience Core Competencies. MORE
Call Center Contact Center Customer Experience Customer Relationships Customer Service Leadership Videos MORE
Customer Service VideoWe've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us. MORE
Last week at Enterprise Connect , one of the most talked-about topics was video, especially as it can be used by customer care agents to communicate with customers. Depending on how companies go about deploying video communication technologies, some of the challenges that have impeded adoption is the high amount of bandwidth consumed by video as well as cost constraints. MORE
This new video is the perfect way to start off my blog in 2015. ” Written words are great, but I wanted people to fully understand the essence of CX, so I created this video, What is Customer Experience ? Some years it’s difficult to decide on the content for my first post. MORE
The old saying about a picture being worth a thousand words is true, a picture provides an additional “sense” of the story, adding context to help our understanding of an event or situation. We all know what it is like to read the answers to a survey or a transcript of an interview. Sure, there. MORE
This video explains The Six Laws of Customer Experience. By understanding these fundamental truths about how people and organizations behave, companies can make smarter decisions about what they do, and how they do it. MORE
There is no defined culture for businesses; it is something that leaders and their employees must demonstrate in order to make the customer and employee experiences as enjoyable and efficient as possible. There’s more… To read the rest of this blog posting click here. MORE
Call Center Contact Center Customer Experience Customer Relationships Customer Service Leadership Videos MORE
This video highlights our model for creating a VoC program, called the 6D’s: Detect , Disseminate , Diagnose , Discuss , Design , and Deploy. Customer Connectedness Temkin Group Video Voice of the customer MORE
Call Center Contact Center Customer Service Leadership Organization and Culture Videos Brad Cleveland empowerment leadership MORE
Thus, as audiences gravitate toward video on both mobile and desktop platforms, companies are quickly reconfiguring their content strategies to focus on this visual medium. Consumer behaviors often dictate marketing trends. MORE
To help people understand PCxD, we created this short video: The bottom line : Tap into the power of purpose, empathy, and memories. Customer experience People-Centric Experience Design Temkin Group Video MORE
This video provides an overview of one of those competencies, Employee Engagement, where the goal is to align employees with the goals of the organization. Temkin Group has found that the only path to sustainable customer experience differentiation is to build a customer-centric culture. MORE
Tim Keefe discusses the importance of fighting customer churn. More and more businesses are looking at customers from a lifetime value perspective, using purchase history and propensity to identify who may be at risk of leaving. MORE
Call Center Contact Center Customer Access Strategy Customer Service Leadership Multi-channel Support Videos Brad Cleveland customer access customer access strategy MORE
This video highlights our model for making improvements in what we call the Five I’s of Employee Engagement : Inform, Inspire, Instruct, Involve, and Incent. Employee engagement is one of Temkin Group’s four CX core competencies. MORE
Whether you’re a small business or a big business, there’s a simple solution to engaging and retaining your customers more effectively — video. Here’s why your business should be utilizing video marketing. Video and Email. It used video. Video Marketing and YouTube. MORE
I’ve started to record videos answering questions that I receive via Twitter, email or via my website. If you would like me to answer your questions, please leave a question directly below this video or tweet me. MORE
Call Center Contact Center Customer Service Leadership Videos Brad Cleveland Call Center Management On Fast Forward MORE
You’d have to be living under a rock to have missed video making its grand entrance on the Marketing must-do list. How can video marketing channel the powerful Customer relationships that your Customer Success team has worked so hard to establish? MORE
In this video, I explain how Net Promoter Score isn’t properly being used within organizations. By watching this 2 minute video you will learn: How to focus on Promoters just as much you do Detractors. Comment on the video. Like” the video by clicking the thumbs up icon. MORE
Watch the video below (and share it with your team.) The post Customer Service: The Competitive Advantage [Video] appeared first on Who's Your Gladys? Ready to strengthen your competitive advantage through customer service? MORE
Watch this short video: The bottom line: CX success almost always requires culture changeFiled under: Corporate culture, Customer-centric […]. Corporate culture Customer-centric DNA Temkin Group VideoOur research and work with clients show that customer experience is a reflection of an organization’s culture. Any company that wants to build sustainable customer experience must build a customer-centric culture. By mastering Employee-Engaging Transformation. MORE
” If you like the video, I would greatly appreciate if you did the following (it will only take you a moment): Subscribe to my YouTube channel. There are many more videos coming very soon. Comment on the video. “Like” the video by clicking the thumbs up icon. MORE
In this 9 minute video interview, we discuss: Why is it important to invest in getting feedback from the right people, in the right way, at the right time? [at The post Short Video: ROI on Customer Feedback Matters in B2B Companies appeared first on Waypoint Group. Customer Success TopBox Video Voice of Customer (VoC) B2B Net Promoter NPS ROI voc voice of customer MORE
Enjoy this Temkin Group video…Filed under: Emotion, Temkin Group Video. Emotion Temkin Group Video MORE
To help celebrate “The Year of Emotion” on CX Day (and beyond), Temkin Group created this fun, short video: Start Talking About Emotion. The bottom line: Add the Five A’s of an Emotional Response to your vocabularyFiled under: Customer Connectedness, Customer experience, Emotion, Temkin Group Video. Customer Connectedness Customer experience Emotion Temkin Group Video MORE
Call Center Contact Center Customer Service Multi-channel Support Videos Workforce Management Brad Cleveland scheduling workforce management MORE
Do you want to run a successful CX program and research process? Funda Whitaker, Sr. director of strategic research services at MaritzCX, teaches the steps of a successful research process – understanding the business context, designing with the end in mind, and validating your approach MORE
34 We recently published our annual listing of CX trends. In case that wasn’t enough to satiate your needs, here’s a recorded webinar and an infographic describing the trends… Click on figure above to download infographic as a.png file, or click here to download it as a .pdf.Filed pdf.Filed under: Customer experience, Purpose, Trends. Customer experience Purpose Trends MORE
So the announcement that WhatsApp Video is here has been met with mass excitement. The post Has WhatsApp Video Missed a Trick? Developers APIs Avaya Chatbot Customer Experience innovation Video Whatsapp Video MORE
Casinos are expanding their purview of security beyond video surveillance into more advanced technologies and systems, such as PSIM (Physical Security Information Management), video analytics, and mobile apps. But what if you could let video analytics do this work for you? MORE
With more and more buyers using mobile devices to shop, 4 out of 5 shoppers say a video showing how a product or service works is important in their decision to purchase or not purchase a product or service. As a result, Marketers who use video grow revenue ~49% faster than non-video users. But if a brand is going to use video, understand that shoppers of shoppers expect a consistent set of visual content across desktop and mobile devices. MORE
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As part of Temkin Group’s CX Day celebration , we created a new video, Customer Experience Matters ®. Customer experience ROI of Customer Experience Temkin Group VideoCX Day is less than one week away!
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In this video, I explain how Net Promoter Score isn’t properly being used within organizations. By watching this 2 minute video you will learn: How to focus on Promoters just as much you do Detractors. Comment on the video. Like” the video by clicking the thumbs up icon.
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Click here to see a video from. Discover how each step in your customer’s journey affects the next, acquire new skills to set the foundation for. journey management, and accelerate your customer experience program. Seats are limited, so don’t miss your.
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I’ve started to record videos answering questions that I receive via Twitter, email or via my website. If you would like me to answer your questions, please leave a question directly below this video or tweet me.
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Watch this short Temkin Group video to find out more… The bottom line : Your customers are on a journey, help them. Customer Connectedness Customer experience Temkin Group Video customer journey mapping journey mapping
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Enjoy this Temkin Group video…Filed under: Emotion, Temkin Group Video. Emotion Temkin Group Video
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Watch this short video: The bottom line: CX success almost always requires culture changeFiled under: Corporate culture, Customer-centric […]. Corporate culture Customer-centric DNA Temkin Group VideoOur research and work with clients show that customer experience is a reflection of an organization’s culture. Any company that wants to build sustainable customer experience must build a customer-centric culture. By mastering Employee-Engaging Transformation.
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Myra Golden’s Customer Service Video Library. Our flagship program is comprised of 50 online training modules with video, interactivity, downloadable handouts, and quizzes. Top 6 Ways to Get An Angry Customer to Back Down. The Psychology of Customer Anger.
Experience Matters
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This new video is the perfect way to start off my blog in 2015. ” Written words are great, but I wanted people to fully understand the essence of CX, so I created this video, What is Customer Experience ? Some years it’s difficult to decide on the content for my first post.
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So the announcement that WhatsApp Video is here has been met with mass excitement. The post Has WhatsApp Video Missed a Trick? Developers APIs Avaya Chatbot Customer Experience innovation Video Whatsapp Video
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Video is an excellent self-service tool. Interactive video takes things to the next level – by giving your customers a complete support experience in one. So how can interactive video fit into your self-service support offering? Why use video in self-service support?
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This video provides an overview of one of those competencies, Employee Engagement, where the goal is to align employees with the goals of the organization. Temkin Group has found that the only path to sustainable customer experience differentiation is to build a customer-centric culture.
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Casinos are expanding their purview of security beyond video surveillance into more advanced technologies and systems, such as PSIM (Physical Security Information Management), video analytics, and mobile apps. But what if you could let video analytics do this work for you?
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In this 9 minute video interview, we discuss: Why is it important to invest in getting feedback from the right people, in the right way, at the right time? [at The post Short Video: ROI on Customer Feedback Matters in B2B Companies appeared first on Waypoint Group. Customer Success TopBox Video Voice of Customer (VoC) B2B Net Promoter NPS ROI voc voice of customer
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The old saying about a picture being worth a thousand words is true, a picture provides an additional “sense” of the story, adding context to help our understanding of an event or situation. We all know what it is like to read the answers to a survey or a transcript of an interview. Sure, there.
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We recently published our annual listing of CX trends. In case that wasn’t enough to satiate your needs, here’s a recorded webinar and an infographic describing the trends… Click on figure above to download infographic as a.png file, or click here to download it as a .pdf.Filed pdf.Filed under: Customer experience, Purpose, Trends. Customer experience Purpose Trends
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” If you like the video, I would greatly appreciate if you did the following (it will only take you a moment): Subscribe to my YouTube channel. There are many more videos coming very soon. Comment on the video. “Like” the video by clicking the thumbs up icon.
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To help celebrate “The Year of Emotion” on CX Day (and beyond), Temkin Group created this fun, short video: Start Talking About Emotion. The bottom line: Add the Five A’s of an Emotional Response to your vocabularyFiled under: Customer Connectedness, Customer experience, Emotion, Temkin Group Video. Customer Connectedness Customer experience Emotion Temkin Group Video
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This video provides an overview of Purposeful Leadership, where the goal is for leaders to act consistently with a clear, well-articulated set of values. Temkin Group has found that the only path to sustainable customer experience differentiation is to build a customer-centric culture. By mastering Four Customer Experience Core Competencies.
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Customer Service VideoWe've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.
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Do you want to run a successful CX program and research process? Funda Whitaker, Sr. director of strategic research services at MaritzCX, teaches the steps of a successful research process – understanding the business context, designing with the end in mind, and validating your approach
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There is no defined culture for businesses; it is something that leaders and their employees must demonstrate in order to make the customer and employee experiences as enjoyable and efficient as possible. There’s more… To read the rest of this blog posting click here.
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