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{Infographic} It’s Viral, It’s Video Storytelling – Live Visuals Rule
Michelli Experience
FEBRUARY 16, 2017
Video Related Topics 
It’s Viral, It’s Video Storytelling – Live Visuals Rule
Michelli Experience
FEBRUARY 14, 2017
Later we learned to communicate through written symbols and today it seems the most preferred communication medium is words shared through video. Let’s start with some numbers on the sheer power of video today. YouTube reports mobile video consumption rises 100% each and every year.
Exploring Hospitality Customer Service (Video)
Customers That Stick
OCTOBER 15, 2016
Customer Service VideoWe've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.
Creating Customer Service Training Videos to Onboard New Recruits
Kayako
MARCH 21, 2018
I would have probably needed more time getting through the teething phase had it not been for Kayako’s training videos. These videos covered core and advance product features, internal procedures, and customer service best practices that one could watch and learn at their own pace.
Study: The Health of the Contact Center
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VIDEO 16% ARTIFICIAL INTELLIGENCE 15% CHATBOTS 13% MOBILE 12% MONITORING. 1The Health of the Contact Center: Agent Well-Being in a Customer-Centric Era 2New study reveals heightened complexity of. customer experience increases pressure on the.
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Customer Service: The Competitive Advantage [Video]
Who's Your Gladys?
JULY 14, 2016
Watch the video below (and share it with your team.) The post Customer Service: The Competitive Advantage [Video] appeared first on Who's Your Gladys? Ready to strengthen your competitive advantage through customer service?
10 Educational, Funny & Thought-Provoking Customer Service Training Videos You Won’t Have Seen Before
Comm100
APRIL 24, 2018
As a seasoned customer service trainer of more than ten years, videos are an essential part of my ‘training toolkit’ that help me to achieve powerful learning outcomes. We’re all lucky to live in an age where video is accessible and easy to implement in a learning setting.
5 powerful TED videos that will make you a smarter researcher
Vision Critical
APRIL 22, 2016
With over 2,000 videos available to the public, the TED website is one of the best free resources available for customer intelligence professionals today. If you are a market researcher, an insight professional or user of insight, TED videos could be a source of lessons and inspiration.
Humanity: You Have A Choice (Video)
Experience Matters
APRIL 7, 2018
We published this new video, which is part of Temkin Group’s efforts in making 2018 “The Year of Humanity.” ” The post Humanity: You Have A Choice (Video) appeared first on Customer Experience Matters®. Customer experience Humanize CX Temkin Group Video
Two Important Video Questions Answered
Forrester's Customer Insights
APRIL 10, 2018
Brands know that video resonates with their buyers, but if you’re new to producing video, the format can be daunting. There’s a great opportunity for B2B marketers to use video to help distill and showcase their company’s big ideas. In our report A Blueprint For Successful B2B Video Marketing we outline 3 steps that marketers […].
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Keep Stepping to Succeed (Video)
Customers That Stick
MARCH 30, 2017
Customer Service VideoWe've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.
CX Competency & Maturity Model (Video)
Experience Matters
JUNE 11, 2018
We’ve put together this short video to explain Temkin Group’s CX Competency & Maturity Model. The post CX Competency & Maturity Model (Video) appeared first on Customer Experience Matters®.
Video Is Now Big Data, Too
Truthlab
SEPTEMBER 25, 2017
The post Video Is Now Big Data, Too appeared first on truthlab.
How Video Content Engages Customers More Effectively
Joe Rawlinson
APRIL 27, 2016
Whether you’re a small business or a big business, there’s a simple solution to engaging and retaining your customers more effectively — video. Here’s why your business should be utilizing video marketing. Video and Email. It used video. Video Marketing and YouTube.
Customer Experience and Employee Engagement Q&A | Video #1
Michel Falcon Experience
OCTOBER 3, 2016
I’ve started to record videos answering questions that I receive via Twitter, email or via my website. If you would like me to answer your questions, please leave a question directly below this video or tweet me.
Video – 3 Net Promoter Score (NPS) Mistakes Every Company Makes
Michel Falcon Experience
SEPTEMBER 22, 2016
In this video, I explain how Net Promoter Score isn’t properly being used within organizations. By watching this 2 minute video you will learn: How to focus on Promoters just as much you do Detractors. Comment on the video. Like” the video by clicking the thumbs up icon.
Video: Ian Golding & Mark McArthur Christie on ‘The Rise of Customer Experience’
ijgolding
MARCH 22, 2016
CX Professionals CX Strategy customer experience customer experience videos cx videos ian golding videos Mark McArthur Christie Rubuss the rise of customer experience
VIDEO: What is Customer Experience?
Michel Falcon Experience
JULY 1, 2016
” If you like the video, I would greatly appreciate if you did the following (it will only take you a moment): Subscribe to my YouTube channel. There are many more videos coming very soon. Comment on the video. “Like” the video by clicking the thumbs up icon.
How to Present User Test Findings Strategically With Video Highlights
Truthlab
APRIL 26, 2018
The post How to Present User Test Findings Strategically With Video Highlights appeared first on truthlab.
How to Use Interactive Video for Self-Service Support
Kayako
APRIL 14, 2016
Video is an excellent self-service tool. Interactive video takes things to the next level – by giving your customers a complete support experience in one. So how can interactive video fit into your self-service support offering? Why use video in self-service support?
Start Talking About Emotions (Video)
Experience Matters
OCTOBER 5, 2016
To help celebrate “The Year of Emotion” on CX Day (and beyond), Temkin Group created this fun, short video: Start Talking About Emotion. The bottom line: Add the Five A’s of an Emotional Response to your vocabularyFiled under: Customer Connectedness, Customer experience, Emotion, Temkin Group Video. Customer Connectedness Customer experience Emotion Temkin Group Video
5 Videos Contact Center Professionals Must Watch in 2018
Talkdesk
NOVEMBER 29, 2017
Video #1: 5 Crazy Ideas for Transforming Your Contact Center. Video #2: How Peloton Gets Peak Performance From Their Inside Sales Team. Video #3: Top Technology Trends for Service and Inside Sales: It’s About Intelligence.
Has WhatsApp Video Missed a Trick?
Avaya
NOVEMBER 23, 2016
So the announcement that WhatsApp Video is here has been met with mass excitement. The post Has WhatsApp Video Missed a Trick? Developers APIs Avaya Chatbot Customer Experience innovation Video Whatsapp Video
Video: What is an Employee Advisory Board (EAB)?
Michel Falcon Experience
JUNE 22, 2017
In this video, I share what an Employee Advisory Board is and how it can help improve a company’s customer experience. Be sure to subscribe to my YouTube channel to automatically be alerted when I release a new tutorial-style video.
Edge Computing: Interesting Video, Even If Flawed
Esteban Kolsky
JANUARY 24, 2018
I came across this “short” (25 minutes or so) video by Andreessen Horowitz partner Peter Levine. He says this about halfway into the video but then ends up enamored of the idea of ending cloud computing (which would bring up the question on how these “edge nodes” will actually have their marching orders and coordination if not via central infrastructure – at least today).
Customer Experience Matters (The Video)
Experience Matters
SEPTEMBER 30, 2015
As part of Temkin Group’s CX Day celebration , we created a new video, Customer Experience Matters ®. Customer experience ROI of Customer Experience Temkin Group VideoCX Day is less than one week away!
What Is Net Promoter Score (Video)
Customers That Stick
AUGUST 25, 2016
Customer Service VideoWe've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.
The Power of Video in the Field of Customer Service {Guest post by Alleli Aspili}
Michelli Experience
MARCH 25, 2016
Companies, together with their tech support divisions should consider incorporating videos in their operation, as it has become a channel where people absorb tons of complex information nowadays. If a video can’t entertain, then why can’t it inform simultaneously—specifically in the realm of customer service? So why not publish a video that addresses their needs? Here are a few instances where videos would come in handy.
How to Use Videos to Improve Customer Experience
CSM Magazine
MAY 16, 2018
Why Videos Are Important. Using videos to explain your business offering or to onboard your customer is often much more effective than using text or even images. Videos are also extremely versatile and can be used to improve experience throughout the buyer journey.
Video: Thoughts on the NPS®
MaritzCX
FEBRUARY 18, 2015
In this short video, Stephan Thun, CEO Europe of MaritzCX, discusses his thoughts on the NPS® net promoter score and the importance of managing the customer experience. Are you managing, or just measuring your customers’ experiences?
Video: An Historic Day
MaritzCX
NOVEMBER 13, 2014
The intention to merge between Allegiance Software and Maritz Research was announced at our Automotive Summit in Las Vegas last week. There was a lot of positive buzz with clients asking what exactly happened and what are the benefits
Video: An Historic Day
MaritzCX
NOVEMBER 13, 2014
The intention to merge between Allegiance Software and Maritz Research was announced at our Automotive Summit in Las Vegas last week. There was a lot of positive buzz with clients asking what exactly happened and what are the benefits
Video: Does Advertising Matter Anymore?
MaritzCX
FEBRUARY 14, 2015
You can watch the video below: Look out for more next week when Stephan will discuss his views on the net promoter score As buzzwords around personalization and conversation marketing proliferate, we ask Stephan Thun, CEO Europe of MaritzCX, whether advertising really matters anymore.
Improve Your Customer Experience with Microinteractions (Video)
Customers That Stick
AUGUST 11, 2016
Customer Service VideoWe've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.
Video: Customer Service 101
MaritzCX
JULY 24, 2014
What lessons can be learned when a service appointment at a car dealership goes south? Some thoughts to consider. Until next time. christravell
Video: Empathy for Comcast
MaritzCX
JULY 17, 2014
How to avoid being the next viral customer experience nightmare. Poor Comcast. No doubt you’ve heard about their latest customer service fiasco.
Why great CX measurement is invaluable to retailers — BloomReach (video)
ForeSee
OCTOBER 27, 2016
The post Why great CX measurement is invaluable to retailers — BloomReach (video) appeared first on ForeSee. Analytics & Measurement Insights Retail BloomReach CX measurement Dan Chester ForeSee in the news Interview video
Facebook Video Ads: What’s the ROI?
Natalie Petouhof
JANUARY 6, 2017
With more and more buyers using mobile devices to shop, 4 out of 5 shoppers say a video showing how a product or service works is important in their decision to purchase or not purchase a product or service. As a result, Marketers who use video grow revenue ~49% faster than non-video users. But if a brand is going to use video, understand that shoppers of shoppers expect a consistent set of visual content across desktop and mobile devices.
Video: How Any Employee Can Improve their Customer Service Skills
Michel Falcon Experience
JULY 9, 2016
In this video I share how I was able to get promoted four times in just under six years. If you like the video, I would greatly appreciate if you did the following (it will only take you a moment): Subscribe to my YouTube channel. There are many more videos coming very soon.
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