Michelli Experience

FEBRUARY 16, 2017

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Michelli Experience

FEBRUARY 14, 2017

Later we learned to communicate through written symbols and today it seems the most preferred communication medium is words shared through video. Let’s start with some numbers on the sheer power of video today. YouTube reports mobile video consumption rises 100% each and every year.

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Kayako

MARCH 21, 2018

I would have probably needed more time getting through the teething phase had it not been for Kayako’s training videos. These videos covered core and advance product features, internal procedures, and customer service best practices that one could watch and learn at their own pace.

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Customers That Stick

OCTOBER 15, 2016

Customer Service VideoWe've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.

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Who's Your Gladys?

JULY 14, 2016

Watch the video below (and share it with your team.) The post Customer Service: The Competitive Advantage [Video] appeared first on Who's Your Gladys? Ready to strengthen your competitive advantage through customer service?

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Vision Critical

APRIL 22, 2016

With over 2,000 videos available to the public, the TED website is one of the best free resources available for customer intelligence professionals today. If you are a market researcher, an insight professional or user of insight, TED videos could be a source of lessons and inspiration.

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Customers That Stick

MARCH 30, 2017

Customer Service VideoWe've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.

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Truthlab

SEPTEMBER 25, 2017

The post Video Is Now Big Data, Too appeared first on truthlab.

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Joe Rawlinson

APRIL 27, 2016

Whether you’re a small business or a big business, there’s a simple solution to engaging and retaining your customers more effectively — video. Here’s why your business should be utilizing video marketing. Video and Email. It used video. Video Marketing and YouTube.

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Michel Falcon Experience

OCTOBER 3, 2016

I’ve started to record videos answering questions that I receive via Twitter, email or via my website. If you would like me to answer your questions, please leave a question directly below this video or tweet me.

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Michel Falcon Experience

SEPTEMBER 22, 2016

In this video, I explain how Net Promoter Score isn’t properly being used within organizations. By watching this 2 minute video you will learn: How to focus on Promoters just as much you do Detractors. Comment on the video. Like” the video by clicking the thumbs up icon.

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Michel Falcon Experience

JULY 1, 2016

” If you like the video, I would greatly appreciate if you did the following (it will only take you a moment): Subscribe to my YouTube channel. There are many more videos coming very soon. Comment on the video. “Like” the video by clicking the thumbs up icon.

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Talkdesk

NOVEMBER 29, 2017

Video #1: 5 Crazy Ideas for Transforming Your Contact Center. Video #2: How Peloton Gets Peak Performance From Their Inside Sales Team. Video #3: Top Technology Trends for Service and Inside Sales: It’s About Intelligence.

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ijgolding

MARCH 22, 2016

CX Professionals CX Strategy customer experience customer experience videos cx videos ian golding videos Mark McArthur Christie Rubuss the rise of customer experience

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Forrester's Customer Insights

APRIL 19, 2018

None of us are new to watching video content, thanks to over a century of “moving pictures” through cinema and many decades of television programming. Fast-forward to the past few years when video content has largely gone online. Video has become just as ubiquitous for companies as it has for self-made vloggers and YouTube prodigies. market research emotion MROC qualitative video

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Experience Matters

OCTOBER 5, 2016

To help celebrate “The Year of Emotion” on CX Day (and beyond), Temkin Group created this fun, short video: Start Talking About Emotion. The bottom line: Add the Five A’s of an Emotional Response to your vocabularyFiled under: Customer Connectedness, Customer experience, Emotion, Temkin Group Video. Customer Connectedness Customer experience Emotion Temkin Group Video

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Kayako

APRIL 14, 2016

Video is an excellent self-service tool. Interactive video takes things to the next level – by giving your customers a complete support experience in one. So how can interactive video fit into your self-service support offering? Why use video in self-service support?

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Esteban Kolsky

JANUARY 24, 2018

I came across this “short” (25 minutes or so) video by Andreessen Horowitz partner Peter Levine. He says this about halfway into the video but then ends up enamored of the idea of ending cloud computing (which would bring up the question on how these “edge nodes” will actually have their marching orders and coordination if not via central infrastructure – at least today).

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Avaya

NOVEMBER 23, 2016

So the announcement that WhatsApp Video is here has been met with mass excitement. The post Has WhatsApp Video Missed a Trick? Developers APIs Avaya Chatbot Customer Experience innovation Video Whatsapp Video

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Michel Falcon Experience

JUNE 22, 2017

In this video, I share what an Employee Advisory Board is and how it can help improve a company’s customer experience. Be sure to subscribe to my YouTube channel to automatically be alerted when I release a new tutorial-style video.

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Experience Matters

SEPTEMBER 30, 2015

As part of Temkin Group’s CX Day celebration , we created a new video, Customer Experience Matters ®. Customer experience ROI of Customer Experience Temkin Group VideoCX Day is less than one week away!

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Customers That Stick

AUGUST 25, 2016

Customer Service VideoWe've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.

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Michelli Experience

MARCH 25, 2016

Companies, together with their tech support divisions should consider incorporating videos in their operation, as it has become a channel where people absorb tons of complex information nowadays. If a video can’t entertain, then why can’t it inform simultaneously—specifically in the realm of customer service? So why not publish a video that addresses their needs? Here are a few instances where videos would come in handy.

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MaritzCX

FEBRUARY 18, 2015

In this short video, Stephan Thun, CEO Europe of MaritzCX, discusses his thoughts on the NPS® net promoter score and the importance of managing the customer experience. Are you managing, or just measuring your customers’ experiences?

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MaritzCX

FEBRUARY 14, 2015

You can watch the video below: Look out for more next week when Stephan will discuss his views on the net promoter score As buzzwords around personalization and conversation marketing proliferate, we ask Stephan Thun, CEO Europe of MaritzCX, whether advertising really matters anymore.

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MaritzCX

NOVEMBER 13, 2014

The intention to merge between Allegiance Software and Maritz Research was announced at our Automotive Summit in Las Vegas last week. There was a lot of positive buzz with clients asking what exactly happened and what are the benefits

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MaritzCX

NOVEMBER 13, 2014

The intention to merge between Allegiance Software and Maritz Research was announced at our Automotive Summit in Las Vegas last week. There was a lot of positive buzz with clients asking what exactly happened and what are the benefits

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Customers That Stick

AUGUST 11, 2016

Customer Service VideoWe've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.

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Amity

MAY 19, 2017

You’d have to be living under a rock to have missed video making its grand entrance on the Marketing must-do list. How can video marketing channel the powerful Customer relationships that your Customer Success team has worked so hard to establish?

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MaritzCX

JULY 24, 2014

What lessons can be learned when a service appointment at a car dealership goes south? Some thoughts to consider. Until next time. christravell

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MaritzCX

JULY 17, 2014

How to avoid being the next viral customer experience nightmare. Poor Comcast. No doubt you’ve heard about their latest customer service fiasco.

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ForeSee

OCTOBER 27, 2016

The post Why great CX measurement is invaluable to retailers — BloomReach (video) appeared first on ForeSee. Analytics & Measurement Insights Retail BloomReach CX measurement Dan Chester ForeSee in the news Interview video

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Natalie Petouhof

JANUARY 6, 2017

With more and more buyers using mobile devices to shop, 4 out of 5 shoppers say a video showing how a product or service works is important in their decision to purchase or not purchase a product or service. As a result, Marketers who use video grow revenue ~49% faster than non-video users. But if a brand is going to use video, understand that shoppers of shoppers expect a consistent set of visual content across desktop and mobile devices.

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Michel Falcon Experience

JULY 9, 2016

In this video I share how I was able to get promoted four times in just under six years. If you like the video, I would greatly appreciate if you did the following (it will only take you a moment): Subscribe to my YouTube channel. There are many more videos coming very soon.

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Experience Matters

MAY 30, 2017

This video provides an overview of one of those competencies, Customer Connectedness, where the goal is to infuse customer insight across the organization. Temkin Group has found that the only path to sustainable customer experience differentiation is to build a customer-centric culture.

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Experience Matters

DECEMBER 14, 2015

For more information about TxR, visit our Temkin Experience Ratings FAQ s and watch this short video: Customer experience Temkin Group Video Temkin RatingsWe created Temkin Experience Ratings (TxR) as an open standard for measuring and benchmarking customer experience.

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Customers That Stick

AUGUST 18, 2016

Customer Service VideoWe've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.

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MaritzCX

DECEMBER 27, 2015

Video transcript: How accurate are text analytics? Brion Scheidel, Director of Text Analytics at MaritzCX, discusses the accuracy of modern text analytics compared to manual coding. The accuracy of text analytics, if done well, is actually very good, very impressive.

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Confirmit

MARCH 6, 2017

Video is a rich data source that allows you to gather powerful, qualitative insights into the behavior, attitude and opinions of the participants in your Market Research studies or feedback programs, whether they are for Voice of the Customer (VoC) or Voice of the Employee (VoE).

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