Magellan Solutions

AUGUST 17, 2023

Artificial intelligence (AI) has emerged as a revolutionary technology in video production, where videos are essential to communication. The demand for AI video editing tools has dramatically increased. Content creators work to produce top-notch videos that engage their consumers.

Video 98

Video Tools Social Media e-support 98

Experience Matters

OCTOBER 5, 2016

To help celebrate “The Year of Emotion” on CX Day (and beyond), Temkin Group created this fun, short video: Start Talking About Emotion. The bottom line: Add the Five A’s of an Emotional Response to your vocabularyFiled under: Customer Connectedness, Customer experience, Emotion, Temkin Group Video.

Customer Connectedness 256

Customer Connectedness Video Customer Experience Groups 256

ijgolding

APRIL 23, 2019

As a result, when I was asked to contribute to a new educational video series on the subject that has become my vocation, it was a very easy decision for me to make. The post Introducing Unforgettable: a CX Video Series from Oracle Customer Experience appeared first on I J Golding. Making CX a priority for the whole company.

Customer Experience 273

Customer Experience Video Customers Customer Journeys 273

Help Scout

AUGUST 22, 2023

Team building activities can often feel forced, but video is a surprisingly easy way to strengthen company culture and have fun. Read the full article

Culture 98

Culture Video Company 98

Adrian Swinscoe

NOVEMBER 22, 2023

As CX continues to evolve into a modern business initiative and area of keen focus […] The post Embracing the future of CX: Unleashing the power of converged VOIP, contact centers, and video conferencing software first appeared on Adrian Swinscoe.

Contact Center 98

Contact Center Software Video Management 98

AWS Machine Learning

FEBRUARY 1, 2023

In a recent survey, 79% of consumers stated they rely on user videos, comments, and reviews more than ever and 78% of them said that brands are responsible for moderating such content. Amazon Rekognition has two sets of APIs that help you moderate images or videos to keep digital communities safe and engaged.

Video 67

Video How To Analysis Effort Score 67

Help Scout

AUGUST 22, 2023

Weekly videos are a fun, easier-than-you-think alternative to all-hands meetings and boring email updates. Here’s how Help Scout does it. Read the full article

Video 98

Video Meeting 98

Brandwatch CX

JULY 20, 2023

With an endless stream of videos being uploaded to YouTube every day, which has got the most likes of all time?

Video 98

Video 98

Experience Matters

DECEMBER 24, 2017

To get you in the mood for the holidays and to prepare for the upcoming “Year of Humanity,” we created this short, hopefully inspiring musical video… Let Humanity Glow. The post Let Humanity Glow (Video) appeared first on Customer Experience Matters®. The bottom line: Let’s make humanity great again!

Video 163

Video Customer Experience Customers Groups 163

Michelli Experience

FEBRUARY 14, 2017

Later we learned to communicate through written symbols and today it seems the most preferred communication medium is words shared through video. Let’s start with some numbers on the sheer power of video today. Thanks to livestream.com we know: 81% of internet and mobile users watched more video in 2016 than 2015. minutes and 3.5

Video 235

Video Customer Experience Communication Brands 235

AWS Machine Learning

OCTOBER 6, 2022

Synamedia is a leading video technology provider addressing the needs for premium video service providers and direct-to-consumer (D2C) with a comprehensive solution portfolio. Synamedia partnered with AWS to use artificial intelligence (AI) to develop enhanced video search capabilities for long-form video.

Video 66

Video Innovation Customers Analysis 66

Experience Matters

APRIL 7, 2018

We published this new video, which is part of Temkin Group’s efforts in making 2018 “The Year of Humanity.” ” The post Humanity: You Have A Choice (Video) appeared first on Customer Experience Matters®.

Video 174

Video Customer Experience Groups Customers 174

Experience Matters

JUNE 11, 2018

We’ve put together this short video to explain Temkin Group’s CX Competency & Maturity Model. The post CX Competency & Maturity Model (Video) appeared first on Customer Experience Matters®. You’ll receive recommendations for improvement and a listing of relevant resources.

Video 185

Video Customer Connectedness Customer Experience Employee Engagement 185

Comm100

JUNE 4, 2020

Because when you offer audio and video chat within your live chat offering, its popularity rises even further. Audio and video chat give agents the ability to speak directly with the customer, seamlessly switching from typing to talking. But first, here’s a quick video on what audio and video chat is and how you can use it: 1.

Video 147

Video Customer Satisfaction Customer Experience Ecommerce 147

PeopleMetrics

OCTOBER 19, 2021

With texting & video chat being more popular than ever, it’s imperative that your customer feedback program keeps up to date on the way your customers want to speak with you. We also provide you with the free downloadable chart used in this session (click on the tablet image below video OR in YouTube description to download).

Feedback 118

Feedback Survey Video CEM 118

SurveySensum

SEPTEMBER 25, 2023

In today’s world video marketing is on fire! Businesses of all sizes are using videos to reach their target audience, build relationships with customers, and drive sales. But with so much video content out there, how can you make sure your videos stand out? Customer feedback is a valuable resource for video marketing.

ROI 52

ROI Feedback Video Customers 52

Help Scout

AUGUST 22, 2023

Learn why and how to make effective use of video in your knowledge base to help your customers get better answers to their questions more quickly. Read the full article

Knowledge Base 76

Knowledge Base Video Examples Tools 76

Maru Group

AUGUST 18, 2022

One area of entertainment which will be particularly nervous about this possibility is subscription video. Back then the main way to subscribe to video was cable, with Hulu still a free advertising-based video on demand (AVOD) service (launching subscriptions in 2010) and only Netflix offering a subscription streaming service.

Video 78

Video Entertainment Advertising Measurement 78

TechSee

JUNE 9, 2022

TechSee, a next-generation visual customer assistance solution, and KDDI Evolva will start providing a new contact center “Video Support Service” utilizing video from May 2022. In addition, video-based operations lead to intuitive understanding by customers. Terilogy Co, Ltd.

Telecommunications 109

Telecommunications Contact Center Video Customer Experience 109

SAP Customer Experience

SEPTEMBER 25, 2023

Dear SAP Sales Cloud enthusiasts, On behalf of the Product Learning team at SAP, I’m thrilled to announce a significant boost to your learning journey – 13 brand-new Sales Cloud videos are now available on openSAP Microlearning! ? Whether you’re gearing up for certification or simply eager to deepen your.

Video 56

Video Sales Brands How To 56

Eptica

FEBRUARY 7, 2022

Date: Monday, February 7, 2022 Author: Pauline Ashenden - Demand Generation Manager Why so many contact centres are turning to Microsoft Teams (Video). In a recent video interview Anna Stokes of Eptica’s parent company Enghouse Interactiv e, explained the reasons behind the accelerated adoption. Published on: February 07, 2022.

Video 121

Video Customer Experience Trends Customer Service 121

Help Scout

AUGUST 22, 2023

Every entrepreneur can benefit from these 10 videos of leaders doling out straightforward advice. Read the full article

Video 76

Video 76

ShepHyken

MARCH 26, 2021

This week we feature an article from Victor Blasco , CEO of Yum Yum Videos. He writes about how creating a company culture video helps your business to build stronger relationships with your customers. To produce any company story video worth watching, you first need to define your company values.

Culture 146

Culture Video Company Customers 146

Beyond Philosophy

OCTOBER 8, 2022

If we had a video option, the entire experience would be better for both sides, and I would have the flight I wanted. Video can be the untapped jewel of your experience design, and we will explain why. The video was not an option, so it was a wordy description in stops and starts. Delta thinks I am a liar. There are two answers.

Customer Experience 88

Customer Experience Video Contact Center Customers 88

Beyond Philosophy

OCTOBER 13, 2022

Why Video is the Untapped Jewel to Greatly Enhance Your Customers’ Experience. Jóhann Hannesson , Lead Product Manager and the head of Web Development at Streem , says that video could be the missing link between your customer and the expert in the contact center. Video can be the untapped jewel of your experience design.

Customer Experience 88

Customer Experience Video Contact Center Customers 88

Alida

MARCH 29, 2021

A video survey is a qualitative research survey with one or more embedded video questions.

Survey 130

Survey Video Customer Engagement Engagement 130

NobelBiz

MARCH 24, 2022

The post VIDEO & ARTICLE: The 30s Rule Technique appeared first on NobelBiz®. Keeping the customer's attention for 30' on a call might be crucial in an industry where the contact rate is one of the most important KPIs. And one of the most influential actions to do this is proper training and Richard's 30' technique.

Video 98

Video Training Industry Customers 98

Centercode

DECEMBER 28, 2022

Centercode is happy to officially offer a full suite of training videos for our software. The video courses are designed to get new users up to speed on Connect, but can also be helpful if you’re considering using our platform for your next beta test or are currently in your free trial.

Video 52

Video Training Software Course 52

SAP Customer Experience

NOVEMBER 5, 2023

All my videos are ? I am very proud to present to you our new and truly cloud native SAP Sales and Service Cloud! hands-on, no mock-ups, no scripts, just me personally showing our new ⚡ lighting fast and truly cloud native CRM! ? I hope to extend this series.

Video 55

Video Sales CRM Customer Experience 55

CX Workout - Ideas Blog

APRIL 19, 2021

Now you can deploy the power of artificial intelligence to collect, enrich and visualize massive amounts of raw customer feedback with CX Workout AI: The post CX Workout AI Introduction Video appeared first on Decooda.

Customer Journeys 98

Customer Journeys Video Feedback Analytics 98

AWS Machine Learning

AUGUST 15, 2023

According to a study, by 2021, videos already make up 81% of all consumer internet traffic. This observation comes as no surprise because video and audio are powerful mediums offering more immersive experiences and naturally engages target audiences on a higher emotional level.

Video 74

Video Chatbots Knowledge Base Effort Score 74

CX Workout - Ideas Blog

APRIL 16, 2021

The post CX Workout Qualtrics Integration Video appeared first on Decooda. Even if you have been using Qualtrics for years, CX Workout can help you think about your customer data and brand promises in new ways by providing a highly visual method for getting insights from a very rich source.

Video 98

Video Customer Journeys Customer Experience Survey 98

Adrian Swinscoe

NOVEMBER 22, 2023

As CX continues to evolve into a modern business initiative and area of keen focus […] The post Embracing the future of CX: Unleashing the power of converged VOIP, contact centers, and video conferencing software first appeared on Adrian Swinscoe.

Contact Center 59

Contact Center Software Video Management 59