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Your 2022 Customer Experience Plan: Strategies, Videos, & Resources

Experience Investigators by 360Connext

It’s my sincere goal that these concepts – along with the videos and additional resources provided in this article – can serve as a springboard to your CX success. You gathered videos and recordings to help share the customer’s actual voice as part of the storytelling. What did that plan look like? Of course you are.

Resources 369
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How to Do Really Great Video Research

Alida

Nowadays, more and more people are capturing and sharing their everyday lives through a combination of pictures, short videos, and even full-length vlogs (video blogs). The use of video allows a personal view into people’s lives, uncovering moments of intimacy previously reserved for private eyes.

Video 246
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2021 CX predictions

GetFeedback

Simplifying CX YouTube series video highlighting 2021 CX predictions.

Video 427
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Adapt your CX strategy in 2021 using people, process, and technology

GetFeedback

Simplifying CX YouTube series video highlighting tips for building your 2021 customer experience strategy.

Strategy 370
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Personalized Customer Experience with All-In-One Voice, Video, Chat, Contact Center

Reliable communications are mission critical in today’s business environment. Customers are increasingly selective, and companies compete on the customer experience. Incorporating integrated communications as a key component is driving high returns.

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Enhance speech synthesis and video generation models with RLHF using audio and video segmentation in Amazon SageMaker

AWS Machine Learning

Audio and video segmentation provides a structured way to gather this detailed feedback, allowing models to learn through reinforcement learning from human feedback (RLHF) and supervised fine-tuning (SFT). The path to creating effective AI models for audio and video generation presents several distinct challenges.

Video 92
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Build a video insights and summarization engine using generative AI with Amazon Bedrock

AWS Machine Learning

Professionals in a wide variety of industries have adopted digital video conferencing tools as part of their regular meetings with suppliers, colleagues, and customers. This post provides guidance on how you can create a video insights and summarization engine using AWS AI/ML services.

Video 113
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[Case Study]: Multilingual Support Fuels Gaming Company’s Global Expansion

When support needs peaked for video game developer Wooga, they brought in multilingual player support from ModSquad. Learn how this customized solution helped them save money, grow their player base, and free up more time to create compelling, engaging games.

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The Innovator’s Guide to the Digital-first Contact Center

In the contact center industry, first-generation digital channels like email and web chat have seen significant adoption, along with video chat and co-browsing capabilities. However, customers are rapidly moving beyond these channels, seeking next-generation options. Social platforms are now becoming mainstream contact center channels.

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The Future of Contact Centers: What Technology Is Right for Your Customers?

Speaker: Laura Sikorski, Contact Center Consultant

Your customers should have a positive customer experience with every interaction.

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The Health of the Contact Center: Are You Ready for 2019?

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.