Social Media Related Topics 
Helpware
SEPTEMBER 3, 2024
We all enjoy social media for opening up our way to online freedom and limitless communication. In a world where every tweet, post, and story can go viral in seconds, social media content moderation has become the linchpin of digital safety.
GetFeedback
JANUARY 28, 2020
In this article, we are going to talk about how to use social media to attract and retain customers. The good thing about social media is that it allows you to build strong connections with your customers. It’s no doubt that you are using social media to engage with your customers. Facebook live video.
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Brandwatch CX
AUGUST 27, 2024
Craft a winning social media content plan that boosts engagement, enhances brand visibility, and aligns with your marketing goals.
Brandwatch CX
SEPTEMBER 5, 2024
Here's how to use trends in the right way for your social media marketing efforts. Avoid these common mistakes when using trend-based marketing.
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Today, top brands are tapping into the millions of customer conversations happening every day across channels — phone, email, chat, social media, 3rd party review sites — to capture a representative Voice of the Customer. Read the whitepaper to learn: Why survey-based CX programs fall short.
Retently
AUGUST 29, 2022
One of the most common questions we receive, as an NPS®-focused software business, is how Net Promoter Score® differs from the type of data you can extract by studying people’s reactions on social media platforms like Facebook, Twitter and Instagram. This is an easy question to answer, although one that’s best tackled in detail.
Brandwatch CX
AUGUST 13, 2024
Unlock essential insights with social media analytics. Discover how to drive business success through data-driven strategies and informed decision-making.
Speaker: Hope Neiman, Chief Marketing Officer of Tillster
More than ever, restaurants are taking advantage of modern platforms available for consumer engagement - most notably, social media. However, another under-the-radar resource can be utilized to create a similar degree of connection and drive the same kind of customer loyalty: Digital ordering platforms.
Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree
From social commerce to BOPIS, the name of the game is to meet and sell to customers wherever they are, through multiple channels.
Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast
Whether they are reaching out via chat, social media, or phone the end goal is always the same. But how are your customers reaching out? What steps occur before they are connected with an agent? And are your customers utilizing AI? Throughout the course of the pandemic we have seen a dramatic shift in customer experience.
Speaker: Keynote Speaker, Guy Kawasaki, Chief Evangelist, Canva
The Art of Social Media, and Enchantment: The Art of Changing Hearts, Minds and Actions. Absolutely: A pioneer in creating community connection and brand love for world-class companies like Apple and Mercedes Benz. Best-selling author of The Art of the Start 2.0,
Speaker: Laura Sikorski, Contact Center Consultant
Join us for an insightful webinar with Laura Sikorski where she will provide guidance on how to assess technology options such as voice, email, chat, video, internet (website, social media), IVR (self-service, speech recognition), SMS (text), mobile, artificial intelligence, “the cloud” and how to decide what works for your organization, employees (..)
Speaker: Michael McMillan - Customer Experience Expert, TEDx Speaker, and Author
Whether via chat bot, email, or social media, every customer should have the same opportunity to resolve their queries. With the numerous changes in the market, it is critical that your CX strategy can evolve and better support your customers regardless of where they are in their journey.
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