Three Truths of Exceptional Customer Service

Customer Enthusiast

Most people don’t choose to deliver poor customer service; they just don’t choose to deliver exceptional customer service. The post Three Truths of Exceptional Customer Service appeared first on Steven Curtin.

This is What Exceptional Customer Service Looks Like In 2018

Comm100

It’s 2018, and customer expectations are changing faster than ever. While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations. Customer Service

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11 Examples of Exceptional Customer Service From Companies That Walk the Walk

Promoter.io

At one point or another, most of us have had an experience with a company that we would classify as exceptional customer service. The post 11 Examples of Exceptional Customer Service From Companies That Walk the Walk appeared first on Promoter.io

Inspire Exceptional Customer Service

Customer Enthusiast

The way you inspire employees to provide exceptional customer service is to reveal the totality of their job role and connect their daily job responsibilities to a credible, enduring organizational purpose. Customer Service Employee Engagement Enthusiasm at Work!

Customer Satisfaction Is the Enemy of Exceptional Customer Service

ShepHyken

A twist on this excellent concept is that, “Good is the foundation of exceptional.”. A good customer service experience is doing what you are supposed to do. Beyond satisfactory – and beyond good – is an exceptional customer service.

Recognizing exceptional customer service behaviors

Customer Enthusiast

During a recent Q&A session, I was asked this question: “How do you inspire employees to continue to offer excellent customer service when they are not recognized by supervisors when they do?”. in response to the customer’s request rather than, ‘No problem’.”).

Customer satisfaction is the enemy of exceptional customer service

NewVoiceMedia

A twist on this excellent concept is that, “Good is the foundation of exceptional.”. A good customer service experience is doing what you are supposed to do. Beyond satisfactory – and beyond good – is an exceptional customer service. And, according to Nate Spears, the Chief Operations Officer and Co-Founder of ClearSource, exceptional customer service is anything you do beyond that is better than just good. Customer Service

Why Metrics Aren’t Everything for Delivering Exceptional Customer Service

Joe Rawlinson

In the last decade, there has been an influx of customer experience platforms that all offer the ability to capture data and give actionable insights to deliver exceptional customer service. Without a doubt, these platforms provide metrics that produce valuable guidance when it comes to customer retention, average handle time, first call resolution , service levels, response times, and even customer churn. Customer Service guest post

4 Steps to Give Exceptional Customer Service

CSM Magazine

Each and every person in your organization has the opportunity to create a positive impression on your customers — to impact their experience and potentially convert them from a lukewarm satisfied customer to a red-hot loyal customer. Customer Service Articles

5 Steps for Hiring Exceptional Customer Service Agents

Win the Customer

There’s an immense difference between aspiring to deliver exceptional customer service and actually delivering winning customer service. The right team can make the biggest difference in exceptional service experiences.

Everything You Have To Know About Exceptional Customer Service

LiveChat

The companies that win customers’ hearts have a couple of things in common: great quality of their products, their own brand identity, and exceptional customer service. Exceed your customer’s expectations. Of course, it’s good that you’re customer-focused.

The Downton Abbey Guide to Exceptional Customer Service

LiveChat

But although Downton Abbey guides us through the stormy times of change, it also proves that there is one thing that did not change since then: the value of extraordinary customer service. The Grantham’s family hires the best employees who are proud of being in service.

Exceptional customer service doesn’t happen by chance; it happens by choice

Customer Enthusiast

Last week I was interviewed for a customer service podcast. During the interview, I was asked for my definition of customer service, which I shared: Customer service is a voluntary act that demonstrates a genuine desire to satisfy, if not delight, a customer.

How to Deliver an Exceptional Customer Service With Your Contact Centre

CSM Magazine

The trends and challenges impacting contact centre people, processes and technology, illustrated with case studies and in-depth Interviews with customer service leaders. Customer service agents are the brand representatives your customers engage with.

5 Top Customer Service Articles For the Week of February 24, 2020

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. Customer service drives loyalty for Amazon-owned Zappos by Tabitha Cassidy. The Next Big Thing in Customer Experience: Frictionless Returns by Poornima Apte.

Amazing Business Radio: Cameron Mitchell

ShepHyken

Putting People First to Achieve an Exceptional Customer Experience. They discuss Cameron’s customer service philosophies and his new book, Yes is the Answer! Rather than putting the guests/customers first, put your employees first.

7 Ways to Become a Tour Guide to Service Excellence

Who's Your Gladys?

After ten amazing days in Italy my passion for customer service is stronger than ever. I get jazzed by excellent service, and my curiosity kicks in when things fall flat. During the trip, my husband had one request, “No work on vacation!”

Hotels 266

Amazing Business Radio: Nate Spears

ShepHyken

Nate Spears on Providing Exceptional Customer Service. Shep speaks with customer service evangelist and Chief Operations Officer and Co-Founder of ClearSource, Nate Spears, about providing exceptional customer service.

Service Untitled» Blog Archive » Exceptional Customer Service.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Exceptional Customer Service Starts at the Top – Are You Setting a Positive Standard?

Amazing Business Radio: Peter Shankman

ShepHyken

Peter Shankman Shares Tips on How to Create Loyal Customers – and Much More! They share stories about some exceptional customer service experiences and how to create loyal fans. How can I increase customer loyalty, and therefore gain loyal customers?

Navy Federal Credit Union Offers Exceptional Customer Service to Customers Who Served

Verint

Providing one-stop financial services to current and former members of the military and the Department of Defense and their families, Navy Federal Credit Union is the world's largest credit union with more than 7.5 million members, $90 billion in assets, and 17,000 employees. The company leveraged Verint Workforce Optimization to help automate staff planning and scheduling—in turn, enjoying savings in the millions of dollars by reducing overtime and excess staffing costs.

Guest Blog: 3 Key Principles for Customer Satisfaction

ShepHyken

This week we feature an article by Nathalie Herrman who writes about three key principles that are at the root of all great customer service. She also reminds us that the customer experience begins with the employee experience. – Shep Hyken.

7 Ways to Provide Exceptional Customer Service for E-commerce [INFOGRAPHIC]

Win the Customer

Customer service is critical in the on-going relationship between customers and service providers, especially those primarily interacting with customers online. AS they do, they’ll see improved relationships with customers and enhance their online […].

Assessing your Contact Center Solution

NICE inContact

Aetna’s Bill Jetter, President of Medical Transition Services, shares his thoughts and experiences on vendor assessment and Aetna’s pursuit of exceptional customer service. Call Center Best Practices Advantages of the Cloud Customer Experience

Assessing your Contact Center Solution

NICE inContact

Aetna’s Bill Jetter, President of Medical Transition Services, shares his thoughts and experiences on vendor assessment and Aetna’s pursuit of exceptional customer service. Call Center Best Practices Advantages of the Cloud Customer Experience

Work-from-Home Contact Center: See the Full Picture with Interaction Analytics

NICE inContact

This is a lot to handle while also maintaining exceptional customer service outside of the traditional contact center. Over the past few weeks, most contact centers have transitioned some or all their agents to a work from-home environment—no easy task.

Work-from-Home Contact Center: See the Full Picture with Interaction Analytics

NICE inContact

This is a lot to handle while also maintaining exceptional customer service outside of the traditional contact center. Over the past few weeks, most contact centers have transitioned some or all their agents to a work from-home environment—no easy task.

5 Ways to Grow Your E-commerce Using Customer Service

Kayako

If you to run a successful e-commerce store then exceptional customer service, customer satisfaction, and retention are essential. Having a well-defined customer service strategy in place can no longer be an afterthought. Customer experience

Top 5 Benefits of Unifying and Automating an Agents Desktop

Jacada

Today, companies are increasingly adopting new strategies to improve the customer experience and profitability while lowering operational costs.

What makes good customer service?

Customer Enthusiast

A journalist recently contacted me, posing a single question: “What makes good customer service?”. This was my response: Let’s start with a definition: Customer service is a voluntary act that demonstrates a genuine desire to satisfy, if not delight, a customer.

The 5-Step Process To Outsource Your Contact Center with Advantage Communications

Advantage Communications

No matter the size of your business, what industry you serve, and whether you sell a product or service, your customer reputation relies heavily on delivering exceptional customer service that delights your clients.

3 Critical Customer Service Disasters That Totally Are Preventable

Win the Customer

The 2014 Global Customer Service Barometer by American Express found that 74% of Americans spent more money with companies that had previously provided them exceptional customer service. Call Center Customer Experience Customer Service

5 Factors to Consider Before Picking an Outbound Call Center Service

Win the Customer

Many businesses use outbound call center services in order to keep up with customer needs while still delivering an exceptional customer service experience. Call Center Customer Service Management Technology

Proactive Customer Service Leads to Improved Experience

Win the Customer

Anticipating needs, learning about the customer and listening to your employees are all keys to customer service success. Are you ready to take your customer service from reactive to proactive? If you’re ready to improve your customer service, […].

[Webinar] How to Stop the CSat Nosedive with Chat

Comm100

The report for this year showed some startling findings – and one of the biggest is that Customer Satisfaction is falling. We’ll share how the best companies are using chat to provide an exceptional customer service experience as a competitive advantage.

Are You So Good Your Customers Would Pay You Double?

ShepHyken

What if your customers said they would be willing to pay you twice what you normally charge? All they want in return is an amazing customer service experience. We already give great customer service. And what defines “exceptionalcustomer service?

Volunteers at Work

Customer Enthusiast

For many years, I’ve gone on record saying that the reason you and I, as customers, consistently receive predictably poor customer service is because exceptional customer service is voluntary; employees don’t have to deliver it, and most don’t.

Amazing Business Radio: Eric Chester

ShepHyken

Hiring the Right Employees to Deliver Exceptional Customer Service. But customer service ultimately suffers the most at the hands of a bad employee. Start by Being a Great Place to Work. Shep Hyken interviews Eric Chester.

Going above and beyond is a choice

Customer Enthusiast

For many years, I’ve gone on record saying that the reason you and I, as customers, consistently receive predictably poor customer service is because exceptional customer service is voluntary; employees don’t have to deliver it, and most don’t.

Give Your Contact Center a Pink Slip

NICE inContact

Great customer service has become necessary for building customer loyalty and is an increasingly important benchmark when companies are deciding where to take their business. Fully managed reliable, scalable and secure voice service to power your contact center.