GetFeedback

JANUARY 19, 2021

Identify customer touchpoints, map out a complete customer journey, and optimize the customer experience. Guides

Touchpoint 244

Touchpoint Customer Journeys Customer Experience Customers 244

Lumoa

AUGUST 24, 2020

What is customer engagement, how do you measure it, and most importantly how do you improve it? Learn everything you have to know about customer engagement. Feed generated with FetchRSS

Customer Engagement 230

Customer Engagement Engagement Customers Measurement 230

Hello Customer

JANUARY 22, 2021

Physical customer interactions have been reduced to almost 0. Companies increasingly have to service their customers via digital channels. How do you know if you still reach your customers? And does the digital experience meet your customer’s needs?

Company 56

Company Meeting Customers Customer Experience 56

GetFeedback

NOVEMBER 1, 2020

How to provide the best customer service and support during this unprecedented holiday season. Guides

Customer Service 306

Customer Service How To Customers 306

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.

Meeting

inSided

JANUARY 22, 2021

Today’s customers have high expectations, and in SaaS, selling never really ends. Customer SuccessB2B buying cycles are long and complex and a whopping 77% of buyers f eel like the process is very complicated and time-consuming.

Customer Success 52

Customer Success Consumers Customers B2B 52

Zeisler Consulting

JANUARY 14, 2021

We hear all the time that hiring is destiny: You have to be very careful when looking for new team members—especially those who are on the front-line and Customer facing—that they’re empathetic, Customer-focused, and just plain nice.

Customer Experience 52

Customer Experience Customer Focused Customers Tools 52

inSided

DECEMBER 16, 2020

While customer behavior and engagement preferences have already seen drastic changes in recent years, this year really upped the ante for CS teams around the globe. Let’s take a look at what we can expect of Customer Success as we head into 2021. Customer Success

Engagement 56

Engagement Trends Customers Customer Success 56

Zeisler Consulting

JANUARY 28, 2021

Dear Customer: Thank you for your recent feedback. We always enjoy taking the time to better understand where we fall short of expectations as it offers us the opportunity to do something we love to do: Improve how we serve our Customers.

Customer Experience 52

Customer Experience Feedback Resources Customers 52

Russel Lolacher

MAY 24, 2020

How can you possibly serve the needs of your employees or customers if you don’t do it with purpose and with an understanding of what’s truly important? To have leaders who act with intention is essential for a healthy organization, whether that business is made up of one or thousands of people. You can’t if you don’t have the right mindset. To be prepared, there are ingredients we all need to add to our daily routines.

Customers 64

Customers Course Analysis Conference 64

Speaker: Chrissy Irvine, VP Customer Success, SmashFly, and Hannah Leary, Customer Success Operations Specialist, SmashFly

Whether it’s standing in line at the grocery store or in their Customer Education program, it’s no secret that today’s customers often seek out self-service options. Tune in to learn how (and when) to blend on-demand and instructor-led training, and discover why customer success and scaled education programs go hand-in-hand.

Customer Success

Helen Dewdney

NOVEMBER 12, 2020

Search well and you can find lots of help in improving your customer service and experience, sales etc. Perhaps a customer is best placed to advise you on how to improve the customer experience and show who you are missing when you gain feedback and how you can improve your sales.

Tips 50

Tips Customer Service Customer Experience Sales 50

Horizon CX

MARCH 1, 2021

Customer Satisfaction & Loyalty vs. Quarterly Numbers—The Conflict. As the Senior Manager of Customer Experience, I found myself amidst an executive leadership conflict that had been playing out for a few years and way above my pay grade.

ROI 130

ROI Financial Return on Investment Customer Satisfaction 130

C3Centricity

AUGUST 17, 2020

Denyse Drummond-Dunn · What a customer first strategy means today. But with people having changed their purchasing habits and perspectives due to lockdown, this seems the perfect time to reconsider your customer-first strategy. A customer-first strategy is not so hard.

Strategy 196

Strategy Customer Experience Customer Centricity How To 196

GetFeedback

JANUARY 13, 2021

20 essential customer loyalty survey questions and surveying best practices. Guides

Loyalty 270

Loyalty Survey Customers 270

Advertiser: Skilljar

On-demand training is a powerful tool you can leverage to support new customer onboarding and ongoing education through the customer lifecycle. In this eBook, we’ll delve into the 3 key benefits of on-demand training for your customer onboarding process.

Training

C3Centricity

AUGUST 3, 2020

The current pandemic has clearly highlighted those companies who care about their customers and who provide them with customer service excellence. If you claim to be customer centric are you sure you’re truly walking the talk and not just talking about customer service excellence?

Customer Service 206

Customer Service Social Media Consumers Customer Experience 206

Wired and Dangerous

FEBRUARY 22, 2021

What about the service you provide to your customers? Today’s wired and dangerous customers are vain – expecting treatment that telegraphs they are special and unique, not just one of the masses. Asking the customer to say “ah” (a.k.a., Does it leave customers feeling secure? .

Fashion 99

Fashion Analysis Survey Feedback 99

ShepHyken

OCTOBER 7, 2020

Sitting outside in the heat, baking between the two doors, was not customer service… it was customer disservice. It is not merely the opposite of customer service —that would be bad customer service. This scenario was more like “no customer service.”.

Customer Experience 111

Customer Experience Customer Service Training Training Customers 111

Experience Investigators by 360Connext

JANUARY 26, 2021

What Does Customer Research Mean to You? When you hear the term customer research , what comes to mind? Most organizations have a Voice of the Customer (or VoC) program; maybe that’s the first thing you think of. But those are all types of customer research.

Customer Experience 166

Customer Experience Social Media Net Promoter Score Contact Center 166

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A great customer experience drives customer loyalty. Learn how to keep your customers happy this holiday season by helping them through their channel of choice with seasonal support experts.

How To

Kerry Bodine

FEBRUARY 6, 2021

I’m a strong proponent of including a short description of the customer persona on each journey map. Start with your customer demographics. Ask yourself: Do the customers going through this particular journey fall primarily into one specific generation?

Customer Experience 222

Customer Experience Retail Customer Journeys Analysis 222

C3Centricity

JANUARY 30, 2021

Why do companies still try to cheat their customers? With so many purchases being made online these days, there is a growing number of articles exposing the behaviours of organisations who clearly haven’t adopted a customer-first strategy.

How To 195

How To Customer Experience Consumers Examples 195

GetFeedback

JANUARY 21, 2021

Customer service speaker, author, and coach Dan Gingiss reads real customer feedback live and gives you advice on what to do about it. Webinars

Feedback 254

Feedback Customer Service Customers 254

eglobalis

JANUARY 27, 2021

Customer Experience and Adoption The Impact of Technology Change Requests. The post Customer Experience and Adoption: The Impact of Technology Change Requests appeared first on Eglobalis.

Technology 121

Technology Customer Experience Measurement Metrics 121

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When was the last time you took a step back to examine quality management (QM) in your contact center? Determining behaviors that are critical to successful customer experiences, and then coaching agents to exceed that standard on every customer interaction, is the key to running a great contact center. Download this eBook and uncover how winning organizations are improving Customer Satisfaction, NPS, and other key metrics.

Contact Center

C3Centricity

JANUARY 12, 2021

Traditionally C3Centricity publishes a list of the most popular customer-centricity posts on its blog in January and this year is no exception, despite covid’s extraordinary impact on businesses the world over. Five Rules of Customer Observation for Greater Success.

Customer Centricity 183

Customer Centricity Customer Experience Hospitality Roadmap 183

GetFeedback

FEBRUARY 21, 2021

From customer service to customer satisfaction and loyalty, here are 14 quotes to motivate you to deliver a great experience. Guides

Customer Satisfaction 195

Customer Satisfaction Customer Experience Loyalty Customer Service 195

Steve DiGioia

FEBRUARY 15, 2021

I’ve already written about Bigfoot Customer Service and Landscaper Customer Service. So, what can the Mandalorian teach you about your customer service? The overall experience given is what’s remembered and creates repeat customers. Look directly at your customer.

Customer Service 263

Customer Service Customer Experience Hotels Travel 263

GetFeedback

DECEMBER 7, 2020

Customer feedback prompted changes that resulted in month-over-month revenue growth for Mylo. Customer Stories

Feedback 244

Feedback Customer Experience Customers 244

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Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

Customer Satisfaction

Lumoa

AUGUST 10, 2020

Customer service and customer experience are vital for long-term business success. Customer service is an important piece of your overall customer experience, and customer experience is the key driver of customer loyalty. Feed generated with FetchRSS

Loyalty 194

Loyalty Customer Service Customer Experience Customers 194

Heart of the Customer

JANUARY 27, 2021

There’s a solution to this problem: customer health dashboards. Customer health dashboards are foundational to measuring and improving (and proving!) The post Customer Health Dashboard Tips appeared first on Heart of the Customer.

Tips 78

Tips Measurement ROI Metrics 78

Kerry Bodine

DECEMBER 30, 2020

Because as it turns out, customer experience is even more important during a pandemic than it ever was before. Number 9: 5 Steps To Mapping The Customer Journey. Number 8: The Customer Journey DOES NOT EQUAL The Customer Lifecycle. It’s been… a year.

Customer Experience 190

Customer Experience Roadmap Touchpoint Trends 190

C3Centricity

MARCH 31, 2020

How can some companies get customer service so wrong?! It describes one recent personal example of disinterested client support, from which I have drawn seven learnings for everyone wanting to deliver awesome customer service. I can’t understand why any organisation would still have trouble offering superior customer service when there are so many great examples they merely have to copy. Me : “ Is TomTom just trying to irritate a long-standing customer?

Customer Service 162

Customer Service Customer Care Guidelines Fashion 162

Speaker: Daniel Quick, Head of Customer Education, Asana

Every day, customers are faced with a multitude of different, often competing, priorities and your training program is no exception. It’s critical that both your content and your learning experience are highly engaging. In this Skilljar webinar, Daniel Quick, the Head of Customer Education at Asana, will share how he brings his background in game design into Customer Education, and help you do the same.

Training

NICE inContact

FEBRUARY 4, 2021

In 2020, contact centers around the world tore up their customer service scripts. They had to address the urgent needs of their customers, all while providing a safe work environment for their employees and agents. Contact Center Trends & Insights Customer Experience

Customer Service 170

Customer Service Customer Experience Contact Center Company 170