How to Follow Up With NPS Detractors, Promoters, and Passives
FEBRUARY 18, 2019
Net Promoter Score (NPS) is a method to assess customer loyalty , and many businesses today consider it to be an important metric. But NPS is far more useful than just a number on a page. In fact, your NPS score is just the beginning. What truly matters is what you do with your NPS survey results.