Sat.Apr 17, 2021 - Fri.Apr 23, 2021

Alida Activate Spring Masterclass

Kerry Bodine

I’m super excited to be part of Alida ’s Activate Spring Masterclass on May 6 from 1 – 5pm ET. This is your chance to understand how you can quantify the value of customers’ experiences in your business.

Using Insights to Stay Ahead in an Oversaturated Market


New competitors popping up, alongside industry titans expanding into new markets, make the competition for share of wallet more crowded than ever. But with customers at their spending limit, companies looking to grow without overburdening customers are faced with a tough question—how do I stand out?


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Learn to Apologize to Customers Like You Mean It

Steve DiGioia

The best intentions only get you so far and sometimes, your “best” is not good enough for your customer. They are upset, they are disappointed, and they deserve an apology. And here is where your “best” gets even worse.

Tips 148

Social Media is Bad for Customer Service

Bill Quiseng

Social media is bad for customer service. Whether ranting or raving, customers are telling stories online about businesses whether those businesses are listening or not.

Why Is Patient Engagement Important? | Frontline Group

There are 5 critical opportunities to unlock the full power of patient engagement, which can improve your patient retention, as well as improving their health outcomes. In this eBook you will learn about: What Is Patient Engagement? How Does Patient Engagement Improve Outcomes? Why Is It Important to Include Patients in Their Care? What Are Patient Engagement Tools? What is Patient Engagement technology? Download Now this informational resource and start using a patient engagement platform to give yourself as a Provider higher satisfaction scores.

Is Your Company’s Brand Under Attack Because Customers Are Changing Their Expectations?

Middlesex Consulting

The pandemic still has the world in its grip, but it is becoming looser as vaccinations become more widespread. In some developed countries, we see signs of increased hiring and manufacturing output.

More Trending

Amazing Business Radio: Jeff Nicholson


The New Way to Take Care of a Customer: Autonomous Customer Service. How Autonomous Customer Service impacts the Customer Journey. Shep Hyken interviews Jeff Nicholson, Global Head CRM Product Marketing of Pegasystems.

Xpedition and Voyado Partner to Help Boost Loyalty and Retention for Fashion Brands

CSM Magazine

The collaboration will deliver faster time to benefit in an era of unprecedented change in fashion retail. .

Mapping the Volume Surge: What Airlines Should Expect When The World Starts Flying Again


It’s been roughly a year (and a rough year) since lockdown was announced in London, where my family and I are currently living. During this year, travel bans have been imposed and removed with every passing season.

Hero Digital and FullContact announce joint partnership

Hero Digital

Hero Digital, a leading digital customer experience (CX) company, and FullContact, the industry leader in consumer Identity Resolution as a service, today announced their partnership to provide clients with new capabilities to recognize and enrich anonymous website and mobile app visitors.

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

The Full Potential of Residential Customer Energy Portals


Many utilities have set up customer websites as a place where customers can view their energy usage, view recommendations, pay bills, and even contact the utility. These serve a critical need for customers, but often have much more potential.

Calabrio Unlocks Voice of the Customer Business Intelligence with Newly Launched CXI Solution

CSM Magazine

Calabrio , the customer experience intelligence company, today announced the availability of Enterprise Customer Experience Intelligence (CXI) to better connect and elevate the modern enterprise with voice of the customer business intelligence.

Smart CRM Basics: Intro to Customer Churn Prediction and Prevention


Customer churn is a topic that should be on every CRMer’s mind – all the time. Those who pay attention to churn know that different customers exhibit different behaviors and preferences – and therefore churn for different reasons.

Video 52

Lessons Learned from the Frontlines of CX: How Data from Self-Service Tools Optimizes Customer Engagement


Providing an optimized customer experience (CX) requires understanding what customers need – what they’re looking for and how they’re looking for it – and then quickly responding to those needs. Well, 2020 was a crash course in recalibrating CX to respond to rapidly evolving customer needs.

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6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!

How Internal Podcasts can Help Engage Your Employees

Russel Lolacher

Internal podcasts are a great tool for communications and to engage your employees. It’s like having your very own company culture radio station. The popularity and adoption of podcasting continues to rise.

Changes in Consumer Insights Shopping Habits

CSM Magazine

After the COVID-19 pandemic, consumer habits have transformed significantly. There have been substantial and constant changes in the way people work, live, and shop. Social distancing and stay-at-home regulations have forced whole consumer segments to shop differently.

What Is A Buyer Persona & Why Does It Matter?

Doing CX Right

Customers choose brands who personalize their marketing & communications. Learn how to create a buyer persona to improve customer experiences. The post What Is A Buyer Persona & Why Does It Matter? appeared first on Doing CX Right.

Anatomy of a Webpage: 8 Tips to Boost SEO & Conversion Rates

Vanilla Forums

Why do you need to care about SEO? Well, SEO helps to bring increased visibility to your content. In turn, this increase in visibility can become an increase in customers. More eyeballs, more conversion rate opportunities!

Tips 52

The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.

3 Ways to Bring your Sales Game to the Next Level

Think Customers

A good salesperson doesn’t settle on satisfactory, they’re always on the lookout for new challenges and insights.

3 Key Tips for Reaching Customers and Clients Remotely in 2021

CSM Magazine

Trying to think of ways to adapt your business in 2021 as you continue to work remotely throughout the pandemic?

Call Recording Software For Contact Centers


Call recording is a high-quality system that provides you an overall view of your teams performances. It enables you to detect issues in call frames and in the customer experience. Here's everything you should know about call recording software.

Helen Dewdney – exclusive interview with Rob Rinder No. 2

Helen Dewdney

Rob Rinder in the media: past, present and future. In December 2019 Rob Rinder kindly give me a review for my book 101 Habits of an Effective Complainer. Having kept in touch since then, I recently undertook a series of exclusive interviews with him.


The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

Defining The #1 Call Center Services Provider

Magellan Solutions

What are the outbound call center services ? An outbound call center service focuses on making calls and connecting to potential customers. We offer the following to our existing clients for their: Telemarketing. Lead generation. Appointment setting. Cold calling. Telesales. Market research.

CX Workout AI Introduction Video

CX Workout - Ideas Blog

A brief introduction and demonstration of CX Workout AI, by Decooda: Customer Journey Mapping with industry leading text analytic capabilities to extract highly nuanced customer feedback at scale.

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Creating a Customer Service Revolution

The DiJulius Group

Creating a Customer Service Revolution What does it take to create a world-class customer experience?

How to choose a Call Center Provider


Choosing a service provider is probably one of the most important business decisions a call center owner will make. If you happen to be in the market for a telecom and/or service provider, you are in the right place.

Measuring Up: Choosing the Right Score for Your Community

Speaker: Nichole Devolites, Director of Customer Experience at SecureAuth

On Tuesday, April 20th at 12 PM EDT as Nichole Devolites will share an exclusive webinar on the top three scoring systems (NPS, CSAT, and CES) and what they are used for. Register today for the webinar!