Sat.Mar 18, 2023 - Fri.Mar 24, 2023

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Five Ways to Execute a Five-Star Customer Experience


In a recent interview with Katie Mares, author of CustomHer Experience: The Importance of Tailoring Your Brand Experience to the Female Customer , we talked about creating a five-star experience. Mares had some excellent ideas, and here they are, followed by my commentary.

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Evolving Your B2B Customer Experience Maturity Model? The Return to the CX Key Pillars.


Evolving Your B2B Customer Experience and Employee Experience Maturity Model? Return to the Customer Experience Key Pillars. The post Evolving Your B2B Customer Experience Maturity Model? The Return to the CX Key Pillars. appeared first on Eglobalis.

B2B 75

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Facing economic challenges in Customer Success? Revisit the foundations of your program


This is a guest article by Kristen Hayer , the founder and CEO of The Success League. During a difficult time, like an economic downturn or a financial insecurity, companies start to take a closer look at every department.

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6 Tried & Tested Customer Service Improvement Strategies


With more options than ever before for customers, switching brands is easy. Organizations need to take every advantage they can get, and providing excellent customer service has become one of these key differentiators.

Strategy 151
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Retail Reimagined: What It Means To Be An Innovative Retailer

Speaker: DeAnna McIntosh, Retail Growth Strategist

Join DeAnna McIntosh, Retail Growth Strategist, for this idea-sparking session on how to multiply and diversify your revenue (and impact) with zero ad spend, how to create disruption in your industry, and how to reimagine and innovate the retail business model.

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B2B Customer Experience Excellence: A Guide for Businesses


The relationship between customers and businesses is greatly influenced by the kind of experience you offer them. This is especially true of the B2B customer experience. B2B customers don’t just want you to meet their expectations; they want you to exceed them – every single time.

B2B 52

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Show report: CX and EX inextricably linked, with empathy as the glue

Think Customers

The power of connectivity was on brilliant display this month in Salt Lake City, where approximately 10,000 customer experience professionals gathered to soak up inspiration and new ideas to deploy upon returning home.

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High Tech Demands High Touch: Balancing CX Automation with Human Interaction


In his 1982 bestselling book Megatrends: Ten New Directions Transforming Our Lives , futurist John Naisbitt forecasted that a high-tech world would demand a high-touch balance.

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3 Reasons Why Successful Teams Earn Your Trust

Steve DiGioia

“So, you’re telling me that THIS customer is more important than all the rest?” And that I should give them preference over everyone else that walks in the door?” Read 3 Reasons Why Successful Teams Earn Your Trust. But they’re a VIP” , she kept on saying.

How To 135
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Realistic and Personal: How Avnet Strengthens the Bond Between EX and CX in a Post-Pandemic Workforce 

InMoment XI

These days, social media seems polarized with posts from friends or colleagues either about starting new positions or sharing that they’ve been a part of recent layoffs.

eBook 260
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Brain Fog HQ: Memory Enhancement Techniques for Professional Development

Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion

In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enhance your professional development and lifelong learning.

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The Flywheel of AI and Data: Propelling Next-Gen Marketing with Personalization


Personalization has been an undisputed element of digital marketing effectiveness with proven ROI.

ROI 97
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Supporting integrity of the scholarly record: Our commitment to curation and selectivity in the Web of Science


We have the important responsibility of providing our customers with trustworthy intelligence to help them transform the world for the better. The need for high-quality data from rigorously selected sources is becoming ever more important as the scholarly record becomes increasingly polluted.

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Fostering a Consent Culture at Work with Dr. Lauren Appio

Russel Lolacher

In this episode of Relationships at Work, host Russel Lolacher chats with speaker and psychologist Dr. Lauren Appio on creating and fostering a consent culture in the workplace to give employees agency and choice.

Culture 98
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Discover Our Canadian Cannabis Panel

2020 Research

Access our Canadian Cannabis Panel, designed to help organizations like yours keep up with evolving consumer trends. With this panel, you’ll get access to a diverse range of thousands of Canadians with detailed profiles.

Trends 97
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The 2023 Customer Experience Management Value Index

Ventana Research named Verint an Exemplary Leader in the 2023 Customer Experience Management Value Index, leading in multiple categories including Adaptability, Manageability, Usability and Product Experience. Download the Index.

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9 Challenging Participant Types (and How to Reset with Them)

dscout People Nerds

When a 1-1 session isn’t going as planned, how can you get the participant back on track? This article has you covered

How To 92
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Where do you stand?: Five hot topics of debate in Customer Success


The Customer Success industry is constantly evolving and developing new strategies for driving customer-led growth. With the emergence of new technologies, market trends, and CS practices, the industry is abuzz with debate and discussion.

NPS 82
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Building and Developing Great Leaders

The DiJulius Group

“When your company says you want your employees to be leaders, what that really means is that you want their emotional commitment to your vision.

Groups 89
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What is the Best Way to Analyze Call Center Performance?

Magellan Solutions

What is the Best Way to Analyze Call Center Performance? Analyzing call center performance is best done through data and analytics. Several visualization techniques can be used to achieve this.

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How to Leverage the Top CX Trends of 2023

Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond.

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Building Trust and Loyalty through Active Listening with Heather Younger


Top Takeaways: Failing to listen to the customer communicates apathy and rudeness. It tells the customer that you do not care enough to engage. Heather Younger shares her 5-step framework on how to listen better: Recognize the unsaid. Look at the nonverbal cues.

Loyalty 87
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The ultimate guide to social media scheduling tools


Including social media in your marketing strategy is crucial to maximizing your leads. However, running a business can be time-consuming, and implementing social media plans may require assistance. Posting consistently is the number one way to achieve your goals on social media.

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Enable fully homomorphic encryption with Amazon SageMaker endpoints for secure, real-time inferencing

AWS Machine Learning

This is joint post co-written by Leidos and AWS. Leidos is a FORTUNE 500 science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets.

How To 112
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What Do Companies With Low Net Promoter Score Have in Common?


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How Mature Are Your Digital Experiences? A Step-by-Step Guide to Improved CX

Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.

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What is the Best Way to Analyze Call Center Performance?

Magellan Solutions

What is the Best Way to Analyze Call Center Performance? Analyzing call center performance is best done through data and analytics. Several visualization techniques can be used to achieve this.

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Does customer service need a rebrand?

Adrian Swinscoe

Following a conference I recently attended in London, I was invited to a dinner hosted by Quiq, a conversational AI and business messaging platform provider. During the […] The post Does customer service need a rebrand? first appeared on Adrian Swinscoe

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Messe Duesseldorf Reduced Repetitive Queries by 65% by Automating With Kommunicate


Last Updated on March 21, 2023 Messe Duesseldorf GMBH is one of the 5 most successful trade fair organizers in the world. With humble beginnings as a small wooden hut that conducted trade fairs in the city of Duesseldorf.

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3 Tips For Leveraging CRM For Your Post-Sales Cycles


In the past decade, CRMs have revolutionized customer relationships. From tracking prospects to recording sales interactions – teams can unlock incredible insights with a good Customer Relationship Management platform. But what happens once customers become clients?

Sales 78
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Is Your CX Program Delivering the Results You Had Hoped?

When you launch a CX program, there is often an air of exuberance. A year or two later, however, it can feel like your program has flat-lined and you find it hard to make improvements. If your CX program is struggling, check out our latest whitepaper for tips on how to reverse the trend.

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3 ways to effectively scale your CS operation


In today’s challenging economic climate, teams must ensure they are utilizing the right initiatives to protect and grow customer loyalty.

Metrics 77
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New Exciting Trends in Digital Marketing For You to Look Forward To


Marketing’s evolvement from traditional to digital represents the latest stop of a long journey. Throughout history, marketing kept pace with the market’s tendencies to develop new tastes and preferences.

Trends 75
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It’s time to fix the potholes – for health and the economy!

Helen Dewdney

Many road users have hit a pothole at some time in their life. But not everyone sees maintaining roads as a priority. Today, 21 March 2023, the Asphalt Industry Alliance (AIA) has published its Annual Local Authority Road Maintenance (ALARM) survey.

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