Sat.Jul 22, 2017 - Fri.Jul 28, 2017

Richard Branson’s Rules for Customer Experience Success

Michel Falcon Experience

The post Richard Branson’s Rules for Customer Experience Success appeared first on Michel Falcon: Entrepreneur, Advisor, Keynote Speaker. Customer Experience

Retail Survival 101: Treating Employees Better

Think Customers

This article appeared originally in Customer Strategist. For retailers, 2017 will be remembered as the year of store closings. Nearly 13,000 stores are expected to shut their doors this year, compared with 4,000 in 2016, Bloomberg reports.

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5 Top Customer Service Articles for the Week of July 24, 2017


Each week I read a number of customer service and experience articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. What do older generations want from customer service?

Benefits Of Outsourcing Call Answering Services

Magellan Solutions

Contrary to what some people think, call answering services involve more than just having an operator answer your incoming business phone calls in a professional and respectful manner.


Forbes Insights: Data Elevates the Customer Experience

New ways of discovering and applying customer insights

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Matching Measurement and Metrics in CX Innovations


Last week, I had the pleasure of joining 50 CX professionals at our seminar “Next big thing in measurement and metrics: Harness the power of CX innovations” We were very lucky to have this event hosted by our client, Be The Match , in their state of the art offices in Minneapolis.