Storytelling for innovation


After all, about half of Storyminer’s business uses storytelling for innovation and new concept development : think stores, services, platforms, and franchises. The post Storytelling for innovation appeared first on StoryMiners.

Uniphore & Jacada Help You Innovate Your CX


We hope that you’ll join us on this journey to innovate customer experience at record speed. How to Innovate Your CX In 3 Steps Using Advanced AI and Low Code Automation. The post Uniphore & Jacada Help You Innovate Your CX appeared first on Jacada.


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How to Succeed in Leadership, Marketing, Innovation and Insight


How to Innovate Successfully (What You’re Still Getting Wrong!). This post mentions the ten reasons innovation fails and then shares ideas on finding a solution to each of them. Innovation #Brand #Marketing Click To Tweet. #4

Fostering Innovation Requires Character!

Wired and Dangerous

” But, the largest issue is the impact on innovation. Innovation requires an atmosphere of trust. Fostering innovation takes leaders who live their work with the kind of values that would make their mother’s smile and their children proud.

Artificial Intelligence in Cloud-Based Solutions

Speaker: Rick Nucci, Co-Founder & CEO of Guru

Join Rick Nucci, Co-Founder and CEO of Guru, as he demystifies AI, explains how machine learning helps contact centers rather than replaces them, and demonstrates how to leverage this new technology to create innovative solutions.

How to prioritize the right innovation projects

West Monroe

The Three Box Solution helps you think differently about your organization’s innovation efforts. Point of View Innovation

Driving Innovation

C Space

Driving Innovation. Evolving our progressive brand Mercedes-EQ, a holistic brand that offers a comprehensive range of all-electric products and smart services, equipped with cutting-edge technologies, advanced design and sustainable innovations.

The Top Alida Innovations of 2020


At the beginning of 2020, Vision Critical made the strategic decision, guided by new leadership , to continue to help brands deeply understand their customers AND make it easier for them to manage the end-to-end customer experience.

How Emotion-Driven Innovation Increases Customer Loyalty

Customer Bliss

Emotional understanding of customer experiences is often what leads these companies to their most innovative practices. So, practice emotion-driven innovation. Make-Mom-Proud companies strive for innovations starting with the emotions customers are having. Both the Disney Institute and Gallup Research tell us that companies who practice this kind of emotion-driven innovation earn customer advocates three times more likely to recommend.

Tech Innovations Will Raise Expectations

Heart of the Customer

The post Tech Innovations Will Raise Expectations appeared first on Heart of the Customer. The jostling we’ve seen in the CX tech marketplace over the past few weeks ? and discussed in previous posts ? is going to impact more than just the SaaS (software as a service) companies in play.

Power Hour with the Community Team at Mural

Speaker: Beth Vanderkolk, Lindsay Olson, & Amanda Peterson, The MURAL Community Team

Want to know what it takes to build a community from the ground up? Join us for our panel discussion with the MURAL Community Team. In just 4 months, they have established a thriving community, and they're with us to explain how they did it.

AI in Call Centers: Top innovations for 2021


The post AI in Call Centers: Top innovations for 2021 appeared first on TechSee. Contact Center Innovation Call Center AI in call center call center technologies artificial intelligence contact center innovation ai in contact centerCall centers are busier than ever.

The Tools You Need To Up Your Innovation Game

Forrester Digital Transformation

Over the past two years, Forrester’s research teams have been really diving into the role that technology executives play in driving innovation. And that research has shown that companies driving a sustainable approach to innovation grow more than 2.5

Practical Innovation: The Ultimate Guide

West Monroe

Resource InnovationClear processes and idea criteria lead to fast-paced experimentation and better management of ideas.

Partnering with innovators


At Talkdesk , we form relationships with companies to integrate their innovations into our platform. We also invited nine of our AppConnect partners to the first Talkdesk Digital Showdown: Innovations in CX. The post Partnering with innovators appeared first on Talkdesk

The D&I Garden: Seeds of Innovation that Grow into Creative Breakthroughs

Speaker: Donald Fan, Senior Director of the Global Office of Culture, Diversity & Inclusion at Walmart Inc.

In the digital era, rife with uncertainty and ambiguity, innovation plays an essential role in sustaining organic growth and outperforming the global competition. Research proves time and again, there exists a robust bond between innovation and diversity & inclusion (D&I); our challenge is to help our leaders understand how to plant the seeds of innovation in the fertile D&I garden in order to drive a strategic and competitive advantage from the office and in the digital landscape.

Learn From Amazon’s Approach To Innovation

Forrester Digital Transformation

Investigate the concepts that guide Amazon’s approach to innovation. You can learn from and embrace these elements to fundamentally rethink your own approach to innovation. There will be elements of great relevance for your organization.

The Impact of Economic Conditions on Innovation

West Monroe

In this panel, innovation leaders shared their perspective on how innovation is impacted based on current economic conditions. Webinar Innovation

Solving Customer Pain Points Through Research, Design and Innovation

Doing CX Right

Alex Genov, Head of Research at Zappos, explains how to win customer hearts and wallets through real innovation. The post Solving Customer Pain Points Through Research, Design and Innovation appeared first on Doing CX Right. Podcast Alex Genov Customer Experience innovation Zappos

Innovation interviews: Customer experience innovation in retail


The post Innovation interviews: Customer experience innovation in retail appeared first on PK. Articles Innovation Retail and Consumer Strategy and Design Customer Experience CX InnovationWhen the pandemic hit the US back in March, the world changed seemingly overnight.

Fireside Chat: Lessons from "The Convenience Revolution"

Speaker: Shep Hyken, Bestselling Author & Customer Experience Expert

A revolution in customer convenience is currently underway, disrupting old business models and driving rapid innovations. Customers now have raised expectations, and this trend will be accelerating in the future.

To Innovate Better, Choose Evidence-Based Innovation

Forrester's Customer Insights

Most companies know they need to innovate in their products, services, and customer experience (CX) but struggle to do it well. Age of the Customer customer experience Customer Insights data mining and collection Innovation operationalizing innovation

Never Stop Looking for New, Innovative Products

Engine Insights

Blog innovationPeople who know me know that I utilize a variety of tools to help me work smarter and not harder to make my job easier. If I am doing things repetitively, there must be a way to automate it.

Presumed Innovative Until Proven Guilty

Forrester Digital Transformation

B2B marketing leaders are not as innovative as they think they are!

5 Ways AI Drives Customer Experience Innovation

InMoment XI

The Role of Artificial Intelligence in Customer Experiences It’s 2020, and most will admit we aren’t where some scientists and experts thought we would be when it comes to flying cars, teleportation, time travel, and other futuristic concepts.

Retaining Culture in the Remote Contact Center

Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast

In today's remote work environment, keeping a handle on culture can feel like trying to hold sand in your fingers. Considering how teams are often comprised of members working across political boundaries, even defining a hard-set "culture" can be tricky. Then, with teams communicating asynchronously, innovation can suffer as well.

Innovative Service Requires Character!

Wired and Dangerous

But, the largest issue is the impact on innovation. Innovation requires an atmosphere of trust. Fostering innovation takes leaders who live their work with the kind of values that would make their mother’s smile and their children proud. Customer Value Service Innovation Service Leadership is. Customer Service Innovative Service leaders organizational trust service innovation

Shelf Test and Pricing for Innovations

Engine Insights

Pricing innovations and incorporating them into existing product lines are the final stages of the product development cycle. Blog innovation product concept testing

Crisis-Driven Innovation Demands Creativity And Action Under Pressure

Forrester Digital Transformation

In my latest report Fuel Your Future Fit Innovation Strategy By Learning From Crises, I share what we learnt from innovation during the pandemic. The pandemic has shown that a crisis can act as a catalyst for innovation, removing entrenched orthodoxies […].

8 Innovative Tactics for Increasing Your Customer Lifetime Value


CLV (Customer Lifetime Value) is an essential metric for any business. It not only has a massive impact on your bottom line, but it also ensures cash flow stability and opportunities for new business. Customer Experience

Driving Business Value: What Can CXM Do For You?

In this eBook, we dive deep into understanding how CXM creates value for customers, employees, and businesses by improving the customer experience, accelerating innovation, mitigating the risk of decisions, and increasing revenue.

Q&A roundtable: Innovation in an uncertain market

West Monroe

West Monroe recently hosted a webinar to discuss innovation and how companies are shifting their strategies during the pandemic and beyond. Q&A Spotlight Innovation

Experiential Innovation: Design Your Customer Experience Future

Experience Investigators

Innovation can be driven by understanding the customer experience and by thinking completely differently about all that data collected. I refer to this type of customer-focused innovation as Experiential Innovation. That’s what experiential innovation can lead to.

Leadership And Innovation — Learning From The Triumph And Tragedies Of The New Space Race

Forrester Digital Transformation

Change Management CIO insights digital disruption emerging technology Innovation operationalizing innovation organizational design risk management technology-driven innovation

Driving Innovation and Collaboration in the Autodesk Research Community


Autodesk, Inc. is an American multinational software corporation ??with with a diverse portfolio of software products and services for the architecture, engineering, construction (AEC), manufacturing, media and entertainment, and education industries. Customer Experience

The SaaS Guide to Customer Engagement, Retention, and Advocacy

After onboarding, most SaaS customers have to find their own way to success. This ebook by Influitive is a compilation of some of the best examples of programs designed to drive customer retention and advocacy, with examples from some of the world’s largest and most innovative SaaS vendors.

Emotion Analytics is at the Heart of Customer Experience Innovation


The post Emotion Analytics is at the Heart of Customer Experience Innovation appeared first on TechSee. Contact Center Innovation call center innovation Customer Experience contact center innovation emotion analytics sentiment analysisIt’s no secret that emotions drive behavior. Happy people whistle. Angry drivers crash cars.