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The Power of Creativity: How to Foster Innovation in Your Organization


How important is innovation in your organisation? If it is not one of your top three objectives, you’re missing out on revenue […] The post The Power of Creativity: How to Foster Innovation in Your Organization first appeared on c3centricity.

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Igniting Innovation: Creating a Culture of Creativity and Continuous Improvement


Introduction: [Capture the reader’s attention by highlighting the importance of innovation in today’s rapidly evolving business landscape. Explain how organizations that foster […] The post Igniting Innovation: Creating a Culture of Creativity and Continuous Improvement first appeared on c3centricity.

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[Experience Action Podcast] How Do You Balance Innovation and Simplicity?

Experience Investigators by 360Connext

Unlock the secrets to a customer experience that’s both innovative and effortless. Join the conversation as we tackle the challenge of balancing simplicity with cutting-edge innovation. We’re not just talking about customer experience—we’re transforming ideas into impactful action.

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Storytelling for innovation


After all, about half of Storyminer’s business uses storytelling for innovation and new concept development : think stores, services, platforms, and franchises. The post Storytelling for innovation appeared first on StoryMiners. We know this idea works! This article is part of Luminary Learning Solutions ‘ Guru Guide.

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The Open CCaaS Advantage Report

Among the insights revealed are: 54% of CX executives’ CCaaS platforms don’t have effective self-service bots Only 41% are satisfied with their current AI and automation 53% can’t take advantage of AI innovations such as ChatGPT Get your copy of The Open CCaaS Advantage.

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Innovate or Stagnate: Top 4 Customer Service Trends for 2024


The post Innovate or Stagnate: Top 4 Customer Service Trends for 2024 appeared first on Comm100. With Comm100, organizations provide the optimal balance of human-bot engagement through configurable live chat, AI-powered bots and automation, and secure messaging – all from within one integrated platform.

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Unlocking Innovation: AWS and Anthropic push the boundaries of generative AI together

AWS Machine Learning

Customers such as ADP, Broadridge, Cloudera, Dana-Farber Cancer Institute, Genesys, Genomics England, GoDaddy, Intuit, M1 Finance, Perplexity AI, Proto Hologram, Rocket Companies and more are using Anthropic’s Claude models on Amazon Bedrock to drive innovation in generative AI and to build transformative customer experiences.

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The Future of Customer Loyalty: Rewards, Retention, Appreciation, and More

Speaker: Jennifer Hileman - Director, Retail Data & Technology at Orium, and Zach Ettelman - Solutions Partner Team in North America at Talon.One

Dive into retention tactics, encompassing dynamic rewards, discounts, and innovative ways to show appreciation. Mastering Loyalty in Modern Retail: Explore the art of loyalty and promotional strategies that engage today’s shoppers.

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Reimagining CX: How to Implement Effective AI-Driven Transformations

Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster

To meet this demand, enterprises are embracing innovative approaches that captivate customers and fuel their loyalty. As businesses strive for success in an increasingly digitized world, delivering an exceptional customer experience has become paramount.

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Customer Experience Management: Optimizing Your Strategy for Financial Success

Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts

You'll walk away knowing how to: DEFINE the most effective CX measures and metrics for your organization MASTER the art and science of quantifying the value of customer experience NAVIGATE common pitfalls in quantifying CX value and gain tips for mitigation ESTABLISH a structured approach to embedding CX benefits into internal processes and governance (..)

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Artificial Intelligence in Cloud-Based Solutions

Speaker: Rick Nucci, Co-Founder & CEO of Guru

Join Rick Nucci, Co-Founder and CEO of Guru, as he demystifies AI, explains how machine learning helps contact centers rather than replaces them, and demonstrates how to leverage this new technology to create innovative solutions. How to leverage AI to drive cloud-based solutions in contact centers.

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Cloud-Based Solutions: The Sky Is the Limit for Retail Success

Speaker: Ryan Bryers, SVP of Global Engineering

This exclusive webinar with Ryan Bryers will explore the pivotal role of cloud solutions in driving innovation and how they improves the pace, reliability, and predictability of solutions supported by automation. It's about unlocking unparalleled flexibility and driving business agility.

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How to Address the Needs of the Next Generation of e-Commerce Customers

Speaker: Jenn VandeZande, Head of Digital Engagement Strategy at SAP Customer Experience | Beth Scott, VP, Business Operations - Supply Chain | Nikki Grigsby, PHR, Chief Operations Officer at Syndigo | Levana Wang, Content Creator, Gen Z Expert

Furthermore, there's the growth of social commerce, evolution of omnichannel commerce, in-store transformation, and online/offline hybridization, all of which are becoming e-Commerce trends that will inevitably shape the 2022 innovation landscape.

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Power Hour with the Community Team at Mural

Speaker: Beth Vanderkolk, Lindsay Olson, & Amanda Peterson, The MURAL Community Team

As a first time community, the MURAL team has been strategic, creative, and innovative. MURAL came to Vanilla just 4 months ago and together, we worked with them to build their thriving community from scratch.

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The D&I Garden: Seeds of Innovation that Grow into Creative Breakthroughs

Speaker: Donald Fan, Senior Director of the Global Office of Culture, Diversity & Inclusion at Walmart Inc.

In the digital era, rife with uncertainty and ambiguity, innovation plays an essential role in sustaining organic growth and outperforming the global competition. This is a session you don't want to miss! August 6th, 2020 at 9:30am PDT, 12:30pm EDT, 5:30pm BST