Customer Insights Related Topics 
InMoment XI
AUGUST 3, 2023
However, through the application of advanced technologies like Natural Language Processing (NLP), voice analytics, and predictive customer analytics , companies can now unlock the hidden potential of unstructured data, gaining deeper customer insights and improving decision-making processes.
Lumoa
APRIL 1, 2020
When it comes to customer experience and your customer insight strategy , it’s no different. What are customer insights? By learning the ins and outs of your customers’ experiences, desires, and expectations of your product you can create a strategy to wow them. Why Build a Customer Insight Strategy?
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Alida
SEPTEMBER 26, 2018
According to Gartner , 67 percent of companies compete mostly or completely on customer experience, and 81 percent expect to do the same in two years. Companies that adopt the customer experience path need to start by answering the question, ‘Who is the customer?’” Strategy 2: Sell more to your existing customers.
Lumoa
NOVEMBER 12, 2019
Every single team within your company can benefit from learning a bit more about your customers and what they’re thinking. In this article, we dive deeper into how different departments benefit from customer insights. Feed generated with FetchRSS )
Speaker: Tyler Andre, Michelle Buretta, Megan Burns, and Ron Dutta
Customer experience (CX) is only as effective as the customer insights (CI) that fuel the program. In order to strengthen customer experience, we need to go straight to the source to learn from customers what matters to them, what to prioritize, and how we can provide more value.
Alida
NOVEMBER 29, 2021
Now that you’ve been gathering valuable customer insights with your insight community and your CX strategy is yielding impactful results, you might be wondering how to take this program to the next level.
Lumoa
APRIL 13, 2020
With modern technologies available today, such as speech-to-text and artificial intelligence it’s possible to automatically generate insights from calls. In this article, we'll explain what voice feedback is and how to generate customer insights from it. Feed generated with FetchRSS )
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As technology has matured to connect feedback with action and get deeper customer insights—NPS programs find themselves in the midst of a renaissance. Get the NPS checklist to access the 7 questions you should consider when building your NPS program.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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