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Leveraging Unstructured Data Analytics: The Key to Unlocking Hidden Customer Insights

InMoment XI

However, through the application of advanced technologies like Natural Language Processing (NLP), voice analytics, and predictive customer analytics , companies can now unlock the hidden potential of unstructured data, gaining deeper customer insights and improving decision-making processes.

Analytics 488
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Feedback Fuelled Success: The Dynamic Duo of Continuous Improvement and Customer Insights


From surveys to social media interactions and direct customer service engagements, understanding how to collect and leverage these interactions is crucial. … Click to continue reading The post Feedback Fuelled Success: The Dynamic Duo of Continuous Improvement and Customer Insights first appeared on c3centricity.


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How to Create a Customer Insight Strategy


When it comes to customer experience and your customer insight strategy , it’s no different. What are customer insights? By learning the ins and outs of your customers’ experiences, desires, and expectations of your product you can create a strategy to wow them. Why Build a Customer Insight Strategy?

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How to Scale Your Customer Insights like Twitter and PokerStars


Now that you’ve been gathering valuable customer insights with your insight community and your CX strategy is yielding impactful results, you might be wondering how to take this program to the next level.

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Why Organizations Looking to Deliver Extraordinary, Customer-Centric Experiences Must Continuously Improve their Customer Insights

Speaker: Tyler Andre, Michelle Buretta, Megan Burns, and Ron Dutta

Customer experience (CX) is only as effective as the customer insights (CI) that fuel the program. In order to strengthen customer experience, we need to go straight to the source to learn from customers what matters to them, what to prioritize, and how we can provide more value.

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What is voice feedback and how can you generate customer insights from it?


With modern technologies available today, such as speech-to-text and artificial intelligence it’s possible to automatically generate insights from calls. In this article, we'll explain what voice feedback is and how to generate customer insights from it. Feed generated with FetchRSS )

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Unlocking Customer Insights Mastering the Art of Effective Customer Research

Beyond Philosophy

In this episode, we explore the problems of customer research, how to avoid them, and a powerful new tool that can help you unlock customer insights like you have been doing it all your career. ’ As a result, he has over 283,000 followers and 82,000 subscribers to his LinkedIn newsletter ‘Why Customers Buy’.

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

Are you excited to actually start making sense of customer analytics? Save your seat for this exclusive webinar today, so that you can make 2024 your best year of CX yet!

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7 Questions Every Company Must Ask When Building an NPS Program

As technology has matured to connect feedback with action and get deeper customer insights—NPS programs find themselves in the midst of a renaissance. Get the NPS checklist to access the 7 questions you should consider when building your NPS program.

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The Health of the Contact Center: Are You Ready for 2019?

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.