Chatbots Related Topics 
Calabrio
APRIL 15, 2025
Customer Experience Improving Patient Self-Service: How Healthcare Contact Centers Can Use Chatbots & Adaptive Engagement to Elevate Patient Experience The healthcare industry is at a breaking point. Patient self-service tools like chatbots. One solution thats reshaping the patient experience? Heres how we help: 1.
Comm100
DECEMBER 8, 2024
AI chatbots are making this a reality, revolutionizing how students interact with their schools. Higher ed chatbots are reshaping the student experience, offering real-time support, streamlining processes, and opening doors to a more connected and engaging approach to education.
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eglobalis
JANUARY 13, 2025
Real-Time Support with AI Chatbots AI chatbots are revolutionizing the way organizations provide 24/7 support. Salesforces Einstein Chatbot is designed to handle routine inquiries, such as order tracking and troubleshooting, while seamlessly escalating complex issues to human agents when necessary.
eglobalis
MARCH 24, 2025
Introduction: AI-driven virtual agents, including chatbots and voice assistants, are increasingly integral to customer service operations. For instance, a prominent European bank encountered customer dissatisfaction when its chatbot, lacking up-to-date financial policies, gave incorrect guidance.
Speaker: Kevin Burke, Founder & Managing Director at Digital One and AI & Automation Consultant
Key Takeaways: EXPLORE the process of automating prospect outreach and follow‑up with AI‑generated messaging sequences that adapt based on engagement signals 🎯 IDENTIFY ways to engage leads instantly using conversational AI and chatbots trained on your unique playbooks 🤖 LEARN how you can streamline workflows with automation triggers (..)
Calabrio
FEBRUARY 20, 2025
Analytics Maximizing Chatbot Effectiveness: The Power of Analytics and Self-Service Share As businesses continue to adopt AI-driven chatbots for customer interactions, the challenge shifts from simply having a chatbot to ensuring it delivers real value. Read more on how analytics improve AI bot performance.
eglobalis
FEBRUARY 3, 2025
AI-Driven Chatbots and Virtual Assistants AI-driven chatbots and virtual assistants have revolutionized B2B customer service by providing instant, 24/7 support. Similarly, Salesforces Einstein Bots have been helping B2B clients automate routine inquiries since 2018, freeing up human agents for complex issues.
Speaker: Jeremy Watkin, Director of Customer Experience at FCR
If you're a contact center leader you've undoubtedly been inundated with sales people trying to get you to hop on the chatbot bandwagon. But is this the best place to burn our operational calories?
Advertiser: Interactions LLC
Chatbots are becoming increasingly popular, but it’s important to remember that they’re only as smart as the technology behind them. Download this Interactions LLC eBook to learn more about chatbots and how to select automated customer care technology for your company.
Advertiser: TTEC
Successful retailers use messaging and chatbots to respond to and interact with customers in real-time to maintain loyalty and trust. Consumers may want contactless and convenient shopping experiences, but they value immediate, receptive service more.
Speaker: Michael McMillan - Customer Experience Expert, TEDx Speaker, and Author
Whether via chat bot, email, or social media, every customer should have the same opportunity to resolve their queries. With the numerous changes in the market, it is critical that your CX strategy can evolve and better support your customers regardless of where they are in their journey.
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Depending on the customer base, you may have 40% of your chat, SMS, and email answered by a chatbot, 30% of voice calls answered by a virtual agent or voice bot, and only 30% actually answered by a human. What does the contact center of the future look like?
Speaker: Rick Nucci, Co-Founder & CEO of Guru
With the advent of chatbots, artificial intelligence, interactive voice response, and machine learning, novel technologies continue to disrupt the contact center industry. These advances initially gave the impression that automation will replace the human element.
Speaker: Brian Morin, Helena Chen, and David Parsons from SmartAction
Today’s AI assistants are nothing like first-generation voicebots and chatbots that left most users frustrated and unwilling to interact with any kind of bot again. In this webinar, we’ll explore the latest capabilities of AI assistants—just how well do they understand user intent and execute tasks?
Speaker: Jim Rembach, Editor in Chief, CX Global Media
The rise of chatbots and AI has changed that. Most contact center leaders view the touchpoint from agent to customer as the most important. The touchpoint from contact center leaders to their employees has become essential in order to introduce these new technologies as a form of empowerment rather than a total replacement.
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