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The 4 pillars of a successful customer service strategy

Eptica

Date: Monday, October 4, 2021 Author: Pauline Ashenden - Marketing Manager The 4 pillars of a successful customer service strategy. In a more disrupted, constantly-changing world, successful customer service requires a new approach. Published on: October 04, 2021.

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How to Train Your Agents for an Omnichannel Customer Service Strategy

Comm100

Now more than ever, customers are empowered to expect more from businesses and get more in return. Customers expect flexibility across channels and a consistent experience no matter how they reach out. In turn, businesses have adopted omnichannel customer service strategies for engagement. Be customer centric.

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Managing Social Media Customer Service: Strategies and Tips

Help Scout

Providing customer service over social media is much newer, tied closely to the growth of ecommerce and online business. Social media has been part of our online lives for a couple of decades now. That’s a long time when it comes to the internet, but relatively new as a form of human communication.

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AI and Customer Experience: The Smarter, Faster, and More Personal Duo Redefining B2B Success

eglobalis

For example, a global logistics company using Salesforce reduced its customer service response time by 40% through AI-powered chatbots. By integrating AI chatbots into your customer service strategy, your company can reduce response times, handle routine inquiries efficiently, and improve overall customer satisfaction.

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The Omnichannel Olympics: Transform to Perform

Speaker: Ron Dutta, VP-Business Development and Omnichannel CX Solutions

Join us for an insightful webinar with Ron Dutta, Vice President at Support Services Group, to learn the best practices your organization can follow to make astute decisions about taking on new channels. Tune in on Tuesday, September 17th for a discussion around: Best practices for an omnichannel customer service strategy.

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Affordable Customer Service Strategies: Classroom to Startup Business

Doing CX Right

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The Rise of Visual Agentic AI: How TechSee Became the Leader in Service Visibility

TechSee

Since September 2024, TechSee has accelerated from powerful proof to market leader, making the visual layer a non-negotiable part of customer service strategies for Fortune 500s, telecom giants, and smart home innovators alike. And TechSee is at the heart of it.