INDUSTRY INSIGHTS YOUR PEERS ARE READING
What is sentiment analysis? Let’s define sentiment analysis as a start. If we take your customer feedback as an example, sentiment analysis (a form of text analytics) measures the attitude of the customer towards the aspects of a service or product which they describe in text. MORE
Conducting competitor analysis doesn’t have to be hard. Why Do Competitor Analysis on Facebook? What factors should you take into consideration when conducting competitor analysis on Facebook? Facebook Competitive Analysis Tools. MORE
Understand the Net Promoter Score Analysis. Luckily, a thorough NPS survey analysis can showcase which channels work best with certain types of clients. Feedback Sentiment Analysis. Feedback Text Analysis. Feedback text analysis report. MORE
Not surprisingly, emotion analysis is receiving a lot of buzz. What is the missing link of emotional analysis? The missing link of emotional analysis are the actions that trigger certain feelings in customers. Emotion analysis for actionable insights. MORE
Dan Somers of Warwick Analytics explains how machine learning is improving the lack of accuracy and relevance associated with sentiment analysis. . Sentiment Analysis is widely used to supplement the analysis of text data in surveys, complaints, reviews and other contact centre data. MORE
In the field of engineering, structural analysis is one of the services being offered by BPOs to assist structural engineers in fulfilling their work. . The post Ensure High Quality Products By Outsourcing Structural Analysis Services appeared first on Magellan Solutions. MORE
In this blog, I’ll aim to answer these questions: Why do you need a customer feedback analysis solution in the first place? Why do you need a feedback analysis solution in the first place? 4 benefits of effective feedback analysis. Unbiased competitive analysis. MORE
Analytics are the systematic computational analysis of data. These techniques include topics like key Driver Analysis. Key driver analysis is one of the most powerful analysis techniques available to business today. MORE
Our Social Media Reporting Series continues with a look at how to perform influencer analysis reporting – and why you must. Agencies like Intermark Group use this type of reporting to understand influencer activity in the context of converged media analysis for their clients. MORE
Customer analysis is no doubt an important topic in CX. We talked a lot about creating a customer room — they call it a CPX studio — which can be a really valuable tool for customer analysis. Customer analysis: The power of regularly engaging leaders in the customer room. MORE
In a recent campaign, Octagon helped a food product client that needed enhanced audience analysis. The post How <strong>Octagon</strong> Powers Social Campaigns with Influencer Analysis appeared first on NetBase. MORE
Last year, Nunwood’s UK analysis concluded that ‘Customer Excellence is here: it’s just not evenly distributed yet’. This 2015 analysis of the UK shows we are moving rapidly into the second great age of branding: the era of experience branding. MORE
As an organization, Nissan has pride in their brand and in being innovative when it comes to focusing on and driving their customers’ experience. They strive to deliver a superior experience tailored to customer demographics. MORE
Challenges of customer feedback analysis: Analyzing all this data correctly is critical, because it reveals everything from buying trends to product flaws and provides a significant business advantage. Manual analysis: Many approaches to text analytics have been tried and found lacking. MORE
Digging into this deeper — and to be clear on our analysis — we were looking for an option on the page to translate only. Design standards are not top of mind for you as a customer support professional but they are critical to your customers’ experiences. MORE
Successful Customer Experience Management (CEM) is data-led, and customer data analysis is its foundational activity. Customer Experience MORE
We certainly do not set out in marketing research endeavors to make mortal mistakes with design and analysis, but the complexity involved in linkage analysis is susceptible to errors both of omission and commission. MORE
Moreover, a manual analysis would imply multiple errors caused by distractions and fatigue. Emotions, experiences, and knowledge are all influencers of a human being’s perception and are the root cause of inconsistencies in feedback analysis. Automated Text Analysis with MonkeyLearn. MORE
Social Sentiment Analysis: National Coffee Day Generates Major ‘Buzz’. The post How to Make Social Media Analysis Work for You appeared first on NetBase. Whether your goal is social engagement, increased sales, a better customer experience , or anything else, social analytics can help. MORE
This provides a score to track over time and rich open-ended feedback, ripe for analysis. Benefits of real-time sentiment analysis of employee feedback. For example, sentiment analysis can help you understand the impact of a roll-out of a new software system or benefit plan. MORE
Competitive analysis helps you understand what makes your restaurant different than the restaurants that are similar to yours. With a competitive analysis, you can gain actionable insights into how other restaurants are performing – what they’re good at and what they’re strong at. MORE
Not surprisingly, emotion analysis is receiving a lot of buzz. What is the missing link of emotional analysis? The missing link of emotional analysis are the actions that trigger certain feelings in customers. Emotion analysis for actionable insights. MORE
The post Advanced Campaign Analysis: Measuring Campaign Effectiveness, Impact appeared first on Optimove. library MORE
The post Advanced Campaign Analysis: Measuring Campaign Effectiveness and Long-Term Impact appeared first on Optimove MORE
Our Social Media Reporting Series continues with a look at how to use competitor analysis reporting to stay alive and thriving. What Can You Do with Competitive Analysis? What does competitive analysis reporting do for your brand? Through competitive analysis reporting. MORE
Combining different types of data (Linkage analysis). For a skilled data analysis junkie, not a data scientist, there is a great deal of useful information to be gained by looking at all your data together and drawing the appropriate conclusions to improve your customer’s experiences, financial results, and employee satisfaction (a side benefit of making your customers happier). We all collect lots of data. MORE
And Coca-Cola’s recent acquisition of Costa Coffee , a serious contender, shows just how far solid social media sentiment analysis can take a brand. RELATED POSTS: Sentiment Analysis Lessons And More From Coca-Cola And BODYARMOR. Sentiment Analysis Social Analytics MORE
Combining different types of data (Linkage analysis) . We all collect lots of data. We all have financial and operational data and many of us also conduct satisfaction and loyalty surveys. MORE
I wanted to share with you my learnings from when our team at Thematic organized and sponsored a free 3-hour workshop on Deep Learning for Sentiment Analysis, run by Dr. Felipe Bravo-Marquez. Customer feedback analysis is one of the hardest NLP tasks. Blog Sentiment analysis MORE
The insights derived from the multi-level theme analysis can also empower employees with a prioritized list of actions they need to take in order to deliver outcomes , in addition to helping shape brand experiences. Customer Experience Sentiment Analysis MORE
The Value of Customer Sentiment Analysis Tools. Customer sentiment analysis breaks down what your customer says and feels about the brand experience. Customer sentiment analysis tools can determine if each customer’s feedback was a positive, negative or neutral reaction to your brand. For companies that engage with large customer segments, they can save time and effort by using sentiment analysis software to automate the segregation and analysis process as well. MORE
This first post in our Social Media Reporting Series explains how Brand Analysis Reporting lets you communicate these insights quickly and, most importantly – accurately. We’ll talk more about Competitor Analysis Reporting in a future post. MORE
Have you heard of Thematic analysis ? If you are working in insights or data analysis, you will have heard of Sentiment Analysis. Sentiment analysis is important because companies want their brand being perceived positively, or at least more positively than the brands of competitors. Sentiment analysis, if accurate, can be a valuable tool for this specific use case. But what about Thematic analysis? Thematic analysis is more nuanced. MORE
Here are some insights to keep in mind as you apply sentiment analysis to the next commemorative day that matters to your brand. What else is noteworthy in our social analysis? The post Social Sentiment Analysis: National Coffee Day Generates Major ‘Buzz’ appeared first on NetBase. MORE
You have more customer data than ever before, and customer satisfaction analysis is one of the most important things that you can do with it. But what exactly is customer satisfaction analysis? The post The Key to Customer Satisfaction Analysis appeared first on Clarabridge. MORE
The post Smart Home Market Analysis – Expectations vs. Reality appeared first on Techsee. All eyes were on the smart home market in 2017. After all, industry experts such as MarketsandMarkets predicted that the industry would be valued at to$137.91B by 2023, growing at a CAGR of 13.61%. MORE
Over the past few weeks, we’ve reviewed several Text Analytics approaches to feedback analysis: word spotting in Excel , manual rules , text categorization , and topic modelling. Now, it’s time for Thematic Analysis. Thematic Analysis: How it works. MORE
Analysis Of The Latest Statistics Of The BPO Industry appeared first on Magellan Solutions. Business Process Outsourcing Call center industry Call Center Philippines Call Center Services bpo industry business process outsourcing call center data analysis call center industry MORE
Analysis Related Topics NetBase
JANUARY 11, 2019
Our Social Media Reporting Series continues with a look at how to use competitor analysis reporting to stay alive and thriving. What Can You Do with Competitive Analysis? What does competitive analysis reporting do for your brand? Through competitive analysis reporting.
Thematic
DECEMBER 19, 2018
What is sentiment analysis? Let’s define sentiment analysis as a start. If we take your customer feedback as an example, sentiment analysis (a form of text analytics) measures the attitude of the customer towards the aspects of a service or product which they describe in text.
NetBase
DECEMBER 19, 2018
Our Social Media Reporting Series continues with a look at how to perform influencer analysis reporting – and why you must. Agencies like Intermark Group use this type of reporting to understand influencer activity in the context of converged media analysis for their clients.
iPerceptions
SEPTEMBER 6, 2018
Successful Customer Experience Management (CEM) is data-led, and customer data analysis is its foundational activity. Customer Experience
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Here’s a digital insurance business example: Who: Analysis of past purchases by demographic groups shows. If Artificial Intelligence (AI) for the overall business is a red hot. topic in C-suites, AI for customer engagement is white hot.
CloudCherry
SEPTEMBER 2, 2018
The Value of Customer Sentiment Analysis Tools. Customer sentiment analysis breaks down what your customer says and feels about the brand experience. Customer sentiment analysis tools can determine if each customer’s feedback was a positive, negative or neutral reaction to your brand. For companies that engage with large customer segments, they can save time and effort by using sentiment analysis software to automate the segregation and analysis process as well.
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Michelli Experience
APRIL 14, 2017
Not surprisingly, emotion analysis is receiving a lot of buzz. What is the missing link of emotional analysis? The missing link of emotional analysis are the actions that trigger certain feelings in customers. Emotion analysis for actionable insights.
Kayako
FEBRUARY 16, 2017
Digging into this deeper — and to be clear on our analysis — we were looking for an option on the page to translate only. Design standards are not top of mind for you as a customer support professional but they are critical to your customers’ experiences.
Retently
SEPTEMBER 12, 2018
Moreover, a manual analysis would imply multiple errors caused by distractions and fatigue. Emotions, experiences, and knowledge are all influencers of a human being’s perception and are the root cause of inconsistencies in feedback analysis. Automated Text Analysis with MonkeyLearn.
MaritzCX
AUGUST 28, 2018
We certainly do not set out in marketing research endeavors to make mortal mistakes with design and analysis, but the complexity involved in linkage analysis is susceptible to errors both of omission and commission.
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dashboards that take the analysis burden off the. New Study Reveals Reliance on Too Few. Data Sources; Organizations Likely Missing. Opportunities to Meet the Real Needs of.
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Thematic
JULY 12, 2018
Have you heard of Thematic analysis ? If you are working in insights or data analysis, you will have heard of Sentiment Analysis. Sentiment analysis is important because companies want their brand being perceived positively, or at least more positively than the brands of competitors. Sentiment analysis, if accurate, can be a valuable tool for this specific use case. But what about Thematic analysis? Thematic analysis is more nuanced.
Customer Bliss
NOVEMBER 3, 2016
Customer analysis is no doubt an important topic in CX. We talked a lot about creating a customer room — they call it a CPX studio — which can be a really valuable tool for customer analysis. Customer analysis: The power of regularly engaging leaders in the customer room.
NetBase
OCTOBER 8, 2018
Here are some insights to keep in mind as you apply sentiment analysis to the next commemorative day that matters to your brand. What else is noteworthy in our social analysis? The post Social Sentiment Analysis: National Coffee Day Generates Major ‘Buzz’ appeared first on NetBase.
NetBase
JANUARY 14, 2019
In a recent campaign, Octagon helped a food product client that needed enhanced audience analysis. The post How <strong>Octagon</strong> Powers Social Campaigns with Influencer Analysis appeared first on NetBase.
Optimove
DECEMBER 16, 2018
The post Advanced Campaign Analysis: Measuring Campaign Effectiveness, Impact appeared first on Optimove. library
Retently
JANUARY 13, 2019
Understand the Net Promoter Score Analysis. Luckily, a thorough NPS survey analysis can showcase which channels work best with certain types of clients. Feedback Sentiment Analysis. Feedback Text Analysis. Feedback text analysis report.
Optimove
DECEMBER 16, 2018
The post Advanced Campaign Analysis: Measuring Campaign Effectiveness and Long-Term Impact appeared first on Optimove
Magellan Solutions
AUGUST 27, 2017
In the field of engineering, structural analysis is one of the services being offered by BPOs to assist structural engineers in fulfilling their work. . The post Ensure High Quality Products By Outsourcing Structural Analysis Services appeared first on Magellan Solutions.
Clarabridge
NOVEMBER 17, 2015
You have more customer data than ever before, and customer satisfaction analysis is one of the most important things that you can do with it. But what exactly is customer satisfaction analysis? The post The Key to Customer Satisfaction Analysis appeared first on Clarabridge.
Middlesex Consulting
DECEMBER 14, 2015
Combining different types of data (Linkage analysis) . We all collect lots of data. We all have financial and operational data and many of us also conduct satisfaction and loyalty surveys.
TechSee
MAY 15, 2018
The post Smart Home Market Analysis – Expectations vs. Reality appeared first on Techsee. All eyes were on the smart home market in 2017. After all, industry experts such as MarketsandMarkets predicted that the industry would be valued at to$137.91B by 2023, growing at a CAGR of 13.61%.
Thematic
DECEMBER 12, 2018
In this blog, I’ll aim to answer these questions: Why do you need a customer feedback analysis solution in the first place? Why do you need a feedback analysis solution in the first place? 4 benefits of effective feedback analysis. Unbiased competitive analysis.
Michelli Experience
APRIL 14, 2017
Not surprisingly, emotion analysis is receiving a lot of buzz. What is the missing link of emotional analysis? The missing link of emotional analysis are the actions that trigger certain feelings in customers. Emotion analysis for actionable insights.
NetBase
DECEMBER 3, 2018
This first post in our Social Media Reporting Series explains how Brand Analysis Reporting lets you communicate these insights quickly and, most importantly – accurately. We’ll talk more about Competitor Analysis Reporting in a future post.
ijgolding
SEPTEMBER 24, 2015
Last year, Nunwood’s UK analysis concluded that ‘Customer Excellence is here: it’s just not evenly distributed yet’. This 2015 analysis of the UK shows we are moving rapidly into the second great age of branding: the era of experience branding.
NetBase
OCTOBER 19, 2018
Social Sentiment Analysis: National Coffee Day Generates Major ‘Buzz’. The post How to Make Social Media Analysis Work for You appeared first on NetBase. Whether your goal is social engagement, increased sales, a better customer experience , or anything else, social analytics can help.
Thematic
JULY 23, 2018
I wanted to share with you my learnings from when our team at Thematic organized and sponsored a free 3-hour workshop on Deep Learning for Sentiment Analysis, run by Dr. Felipe Bravo-Marquez. Customer feedback analysis is one of the hardest NLP tasks. Blog Sentiment analysis
Middlesex Consulting
DECEMBER 14, 2015
Combining different types of data (Linkage analysis). For a skilled data analysis junkie, not a data scientist, there is a great deal of useful information to be gained by looking at all your data together and drawing the appropriate conclusions to improve your customer’s experiences, financial results, and employee satisfaction (a side benefit of making your customers happier). We all collect lots of data.
Wootric
OCTOBER 19, 2018
This provides a score to track over time and rich open-ended feedback, ripe for analysis. Benefits of real-time sentiment analysis of employee feedback. For example, sentiment analysis can help you understand the impact of a roll-out of a new software system or benefit plan.
ReviewTrackers
APRIL 17, 2018
Conducting competitor analysis doesn’t have to be hard. Why Do Competitor Analysis on Facebook? What factors should you take into consideration when conducting competitor analysis on Facebook? Facebook Competitive Analysis Tools.
ReviewTrackers
MAY 2, 2018
Competitive analysis helps you understand what makes your restaurant different than the restaurants that are similar to yours. With a competitive analysis, you can gain actionable insights into how other restaurants are performing – what they’re good at and what they’re strong at.
Confirmit
MAY 12, 2018
Analytics are the systematic computational analysis of data. These techniques include topics like key Driver Analysis. Key driver analysis is one of the most powerful analysis techniques available to business today.
Magellan Solutions
MARCH 8, 2018
Analysis Of The Latest Statistics Of The BPO Industry appeared first on Magellan Solutions. Business Process Outsourcing Call center industry Call Center Philippines Call Center Services bpo industry business process outsourcing call center data analysis call center industry
Clarabridge
SEPTEMBER 5, 2017
Challenges of customer feedback analysis: Analyzing all this data correctly is critical, because it reveals everything from buying trends to product flaws and provides a significant business advantage. Manual analysis: Many approaches to text analytics have been tried and found lacking.
Thematic
SEPTEMBER 12, 2018
Over the past few weeks, we’ve reviewed several Text Analytics approaches to feedback analysis: word spotting in Excel , manual rules , text categorization , and topic modelling. Now, it’s time for Thematic Analysis. Thematic Analysis: How it works.
NetBase
SEPTEMBER 12, 2018
And Coca-Cola’s recent acquisition of Costa Coffee , a serious contender, shows just how far solid social media sentiment analysis can take a brand. RELATED POSTS: Sentiment Analysis Lessons And More From Coca-Cola And BODYARMOR. Sentiment Analysis Social Analytics
CSM Magazine
AUGUST 30, 2018
Dan Somers of Warwick Analytics explains how machine learning is improving the lack of accuracy and relevance associated with sentiment analysis. . Sentiment Analysis is widely used to supplement the analysis of text data in surveys, complaints, reviews and other contact centre data.
MaritzCX
OCTOBER 26, 2017
As an organization, Nissan has pride in their brand and in being innovative when it comes to focusing on and driving their customers’ experience. They strive to deliver a superior experience tailored to customer demographics.
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