Mastering Competitive Analysis Reporting

NetBase

Our Social Media Reporting Series continues with a look at how to use competitor analysis reporting to stay alive and thriving. What Can You Do with Competitive Analysis? What does competitive analysis reporting do for your brand? Through competitive analysis reporting.

The complete guide to sentiment analysis

Thematic

What is sentiment analysis? Let’s define sentiment analysis as a start. If we take your customer feedback as an example, sentiment analysis (a form of text analytics) measures the attitude of the customer towards the aspects of a service or product which they describe in text.

Mastering Influencer Analysis Reporting

NetBase

Our Social Media Reporting Series continues with a look at how to perform influencer analysis reporting – and why you must. Agencies like Intermark Group use this type of reporting to understand influencer activity in the context of converged media analysis for their clients.

Customer Experience Management starts with Effective Customer Data Analysis

iPerceptions

Successful Customer Experience Management (CEM) is data-led, and customer data analysis is its foundational activity. Customer Experience

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

Here’s a digital insurance business example: Who: Analysis of past purchases by demographic groups shows. If Artificial Intelligence (AI) for the overall business is a red hot. topic in C-suites, AI for customer engagement is white hot.

How Customer Sentiment Analysis Can Boost Sales and Grow Your Business

CloudCherry

The Value of Customer Sentiment Analysis Tools. Customer sentiment analysis breaks down what your customer says and feels about the brand experience. Customer sentiment analysis tools can determine if each customer’s feedback was a positive, negative or neutral reaction to your brand. For companies that engage with large customer segments, they can save time and effort by using sentiment analysis software to automate the segregation and analysis process as well.

{Guest Post} Emotional Analysis Of Customer Feedback: The Missing Link

Michelli Experience

Not surprisingly, emotion analysis is receiving a lot of buzz. What is the missing link of emotional analysis? The missing link of emotional analysis are the actions that trigger certain feelings in customers. Emotion analysis for actionable insights.

Analysis of the Top 100 eCommerce Help Centers

Kayako

Digging into this deeper — and to be clear on our analysis — we were looking for an option on the page to translate only. Design standards are not top of mind for you as a customer support professional but they are critical to your customers’ experiences.

How Retently Automated Customer Feedback Analysis Using MonkeyLearn

Retently

Moreover, a manual analysis would imply multiple errors caused by distractions and fatigue. Emotions, experiences, and knowledge are all influencers of a human being’s perception and are the root cause of inconsistencies in feedback analysis. Automated Text Analysis with MonkeyLearn.

Avoiding the Seven Deadly Sins of Linkage Analysis

MaritzCX

We certainly do not set out in marketing research endeavors to make mortal mistakes with design and analysis, but the complexity involved in linkage analysis is susceptible to errors both of omission and commission.

Executive Report: The Customer Data Too Often Overlooked by the C-Suite

dashboards that take the analysis burden off the. New Study Reveals Reliance on Too Few. Data Sources; Organizations Likely Missing. Opportunities to Meet the Real Needs of.

Here’s why Thematic analysis beats sentiment analysis

Thematic

Have you heard of Thematic analysis ? If you are working in insights or data analysis, you will have heard of Sentiment Analysis. Sentiment analysis is important because companies want their brand being perceived positively, or at least more positively than the brands of competitors. Sentiment analysis, if accurate, can be a valuable tool for this specific use case. But what about Thematic analysis? Thematic analysis is more nuanced.

Customer Analysis: How about creating a customer room?

Customer Bliss

Customer analysis is no doubt an important topic in CX. We talked a lot about creating a customer room — they call it a CPX studio — which can be a really valuable tool for customer analysis. Customer analysis: The power of regularly engaging leaders in the customer room.

Social Sentiment Analysis: National Coffee Day Generates Major ‘Buzz’

NetBase

Here are some insights to keep in mind as you apply sentiment analysis to the next commemorative day that matters to your brand. What else is noteworthy in our social analysis? The post Social Sentiment Analysis: National Coffee Day Generates Major ‘Buzz’ appeared first on NetBase.

How Octagon Powers Social Campaigns with Influencer Analysis

NetBase

In a recent campaign, Octagon helped a food product client that needed enhanced audience analysis. The post How <strong>Octagon</strong> Powers Social Campaigns with Influencer Analysis appeared first on NetBase.

Advanced Campaign Analysis: Measuring Campaign Effectiveness, Impact

Optimove

The post Advanced Campaign Analysis: Measuring Campaign Effectiveness, Impact appeared first on Optimove. library

9 Practical Tips for an Effective NPS Data Analysis and Reporting

Retently

Understand the Net Promoter Score Analysis. Luckily, a thorough NPS survey analysis can showcase which channels work best with certain types of clients. Feedback Sentiment Analysis. Feedback Text Analysis. Feedback text analysis report.

Advanced Campaign Analysis: Measuring Campaign Effectiveness and Long-Term Impact

Optimove

The post Advanced Campaign Analysis: Measuring Campaign Effectiveness and Long-Term Impact appeared first on Optimove

Ensure High Quality Products By Outsourcing Structural Analysis Services

Magellan Solutions

In the field of engineering, structural analysis is one of the services being offered by BPOs to assist structural engineers in fulfilling their work. . The post Ensure High Quality Products By Outsourcing Structural Analysis Services appeared first on Magellan Solutions.

The Key to Customer Satisfaction Analysis

Clarabridge

You have more customer data than ever before, and customer satisfaction analysis is one of the most important things that you can do with it. But what exactly is customer satisfaction analysis? The post The Key to Customer Satisfaction Analysis appeared first on Clarabridge.

Basic Linkage Analysis

Middlesex Consulting

Combining different types of data (Linkage analysis)

. We all collect lots of data. We all have financial and operational data and many of us also conduct satisfaction and loyalty surveys.

Smart Home Market Analysis – Expectations vs. Reality

TechSee

The post Smart Home Market Analysis – Expectations vs. Reality appeared first on Techsee. All eyes were on the smart home market in 2017. After all, industry experts such as MarketsandMarkets predicted that the industry would be valued at to$137.91B by 2023, growing at a CAGR of 13.61%.

Customer feedback analysis 101: What’s the best way to analyze vast amounts of feedback?

Thematic

In this blog, I’ll aim to answer these questions: Why do you need a customer feedback analysis solution in the first place? Why do you need a feedback analysis solution in the first place? 4 benefits of effective feedback analysis. Unbiased competitive analysis.

{Guest Post} Emotional Analysis Of Customer Feedback: The Missing Link

Michelli Experience

Not surprisingly, emotion analysis is receiving a lot of buzz. What is the missing link of emotional analysis? The missing link of emotional analysis are the actions that trigger certain feelings in customers. Emotion analysis for actionable insights.

Social Media Reporting Series: Mastering Brand Analysis Reporting

NetBase

This first post in our Social Media Reporting Series explains how Brand Analysis Reporting lets you communicate these insights quickly and, most importantly – accurately. We’ll talk more about Competitor Analysis Reporting in a future post.

A new era of experience branding: The KPMG Nunwood Customer Experience Excellence Centre 2015 UK Analysis

ijgolding

Last year, Nunwood’s UK analysis concluded that ‘Customer Excellence is here: it’s just not evenly distributed yet’. This 2015 analysis of the UK shows we are moving rapidly into the second great age of branding: the era of experience branding.

How to Make Social Media Analysis Work for You

NetBase

Social Sentiment Analysis: National Coffee Day Generates Major ‘Buzz’. The post How to Make Social Media Analysis Work for You appeared first on NetBase. Whether your goal is social engagement, increased sales, a better customer experience , or anything else, social analytics can help.

3 learnings from the Deep Learning for Sentiment Analysis workshop

Thematic

I wanted to share with you my learnings from when our team at Thematic organized and sponsored a free 3-hour workshop on Deep Learning for Sentiment Analysis, run by Dr. Felipe Bravo-Marquez. Customer feedback analysis is one of the hardest NLP tasks. Blog Sentiment analysis

Basic Linkage Analysis

Middlesex Consulting

Combining different types of data (Linkage analysis). For a skilled data analysis junkie, not a data scientist, there is a great deal of useful information to be gained by looking at all your data together and drawing the appropriate conclusions to improve your customer’s experiences, financial results, and employee satisfaction (a side benefit of making your customers happier). We all collect lots of data.

How Sentiment Analysis Improves Employee Engagement in Healthcare

Wootric

This provides a score to track over time and rich open-ended feedback, ripe for analysis. Benefits of real-time sentiment analysis of employee feedback. For example, sentiment analysis can help you understand the impact of a roll-out of a new software system or benefit plan.

Tips and Tools for Conducting Competitor Analysis on Facebook

ReviewTrackers

Conducting competitor analysis doesn’t have to be hard. Why Do Competitor Analysis on Facebook? What factors should you take into consideration when conducting competitor analysis on Facebook? Facebook Competitive Analysis Tools.

How to Create a Competitive Analysis for Restaurants

ReviewTrackers

Competitive analysis helps you understand what makes your restaurant different than the restaurants that are similar to yours. With a competitive analysis, you can gain actionable insights into how other restaurants are performing – what they’re good at and what they’re strong at.

Best Practices for VoC Analysis

Confirmit

Analytics are the systematic computational analysis of data. These techniques include topics like key Driver Analysis. Key driver analysis is one of the most powerful analysis techniques available to business today.

What’s The Number?: Analysis Of The Latest Statistics Of The BPO Industry

Magellan Solutions

Analysis Of The Latest Statistics Of The BPO Industry appeared first on Magellan Solutions. Business Process Outsourcing Call center industry Call Center Philippines Call Center Services bpo industry business process outsourcing call center data analysis call center industry

Analyzing Customer Feedback Data: Manual Analysis vs NLP

Clarabridge

Challenges of customer feedback analysis: Analyzing all this data correctly is critical, because it reveals everything from buying trends to product flaws and provides a significant business advantage. Manual analysis: Many approaches to text analytics have been tried and found lacking.

Part 5: What is Thematic Analysis (plus our secret sauce on how to make it work even better)

Thematic

Over the past few weeks, we’ve reviewed several Text Analytics approaches to feedback analysis: word spotting in Excel , manual rules , text categorization , and topic modelling. Now, it’s time for Thematic Analysis. Thematic Analysis: How it works.

CES 2019 Social Data Analysis + Why it Can Pay to Get Banned

Brand Watch

Coca-Cola’s Specialty Coffee Expansion Showcases Social Media Sentiment Analysis of European Market

NetBase

And Coca-Cola’s recent acquisition of Costa Coffee , a serious contender, shows just how far solid social media sentiment analysis can take a brand. RELATED POSTS: Sentiment Analysis Lessons And More From Coca-Cola And BODYARMOR. Sentiment Analysis Social Analytics

The Missing Sentiment Analysis From Contact Centre Data

CSM Magazine

Dan Somers of Warwick Analytics explains how machine learning is improving the lack of accuracy and relevance associated with sentiment analysis. . Sentiment Analysis is widely used to supplement the analysis of text data in surveys, complaints, reviews and other contact centre data.

Advanced Analysis of Nissan’s Customer Acquisition and Retention Program Shows Increase in Sales and Service Scores

MaritzCX

As an organization, Nissan has pride in their brand and in being innovative when it comes to focusing on and driving their customers’ experience. They strive to deliver a superior experience tailored to customer demographics.