Expert insights. Personalized for you.
NICE inContact has been recognized as a leader in a new report from Forrester Research. MORE
What is sentiment analysis? Let’s define sentiment analysis as a start. If we take your customer feedback as an example, sentiment analysis (a form of text analytics) measures the attitude of the customer towards the aspects of a service or product which they describe in text. For example in customer feedback: We’ve also heard sentiment analysis being referred to (less commonly) as opinion mining and emotion AI. Why sentiment analysis is needed. MORE
A market trend is anything that alters the market where your company operates. This could be something as far-reaching as artificial intelligence technology, as fickle as consumer preferences, or as industry-specific as new regulations. MORE
Not surprisingly, emotion analysis is receiving a lot of buzz. What is the missing link of emotional analysis? The missing link of emotional analysis are the actions that trigger certain feelings in customers. If actions trigger emotions, then the analysis should not be focused on detecting emotional words, but on measuring the activities of the company and their employees. Emotion analysis for actionable insights. MORE
And one such layer is audience analysis. That’s where audience analysis comes in. Let’s take a more thorough look at what audience analysis is, how it works, and why it’s such a crucial component of social media analytics. Why Audience Analysis? What Is Audience Analysis? MORE
Sentiment analysis is used to understand the emotion behind verbatim comments from open-ended questionnaires. There are many ways to apply sentiment analysis in your business, from market research to employee surveys. Measuring and understanding sentiment analysis scores is more involved than analyzing your closed questions, but offers an important source of valuable information. MORE
Our Social Media Reporting Series continues with a look at how to perform influencer analysis reporting – and why you must. Staying attuned to the broader conversation is smart for competitor analysis , and to ensure your influencers don’t inadvertently say anything that could be damaging to your brand by association. Agencies like Intermark Group use this type of reporting to understand influencer activity in the context of converged media analysis for their clients. MORE
Customer analysis is no doubt an important topic in CX. We talked a lot about creating a customer room — they call it a CPX studio — which can be a really valuable tool for customer analysis. If you are regularly engaging leaders in a customer room, the customer analysis can flow from there — and, as an additional bonus, the silo structure that often stunts growth can fade away. Customer analysis: The power of regularly engaging leaders in the customer room. MORE
Thanks to next-generation AI-powered consumer intelligences, social media sentiment analysis is now a mainstay of social analytics, but what exactly is it? Why is Sentiment Analysis Important? What is Social Sentiment Analysis? How does social sentiment analysis help then? MORE
PostFunnel Insider is Optimove’s series of CRM know-how, tips, news, and analysis videos. This time, we got a new CRM hack on Gamification and a deep analysis on Paul Smith. The post Watch: CRM Hack on Gamification and a CRM Analysis on Paul Smith appeared first on Optimove. MORE
During these years of producing their Customer Experience Excellence Analysis, they have conducted over 1 million customer evaluations of more than 900 brands (across all sectors) – these facts alone suggest that the annual release of their research findings is essential reading for anyone with an interest in Customer Experience. Last year, Nunwood’s UK analysis concluded that ‘Customer Excellence is here: it’s just not evenly distributed yet’. MORE
Therefore, SaaS companies must focus on understanding and reducing churn through analysis. Understanding the numerous reasons for customer churn enables SaaS business to conduct better churn analysis, mitigate churn, increase customer retention, and consequently increase revenue. This type of churn, although mostly unnoticed, still affects your revenue and should be included in your churn analysis considerations. What is Churn Analysis? Why Churn Analysis Matters? MORE
Omdia’s analysis can guide your evaluation and decision-making process to select the best cloud contact center provider for your business needs. Moving to cloud contact center technology is not a question of if, but when. MORE
Cultivating a customer-centric culture with Decooda Impact Analysis. The Decooda Impact Analysis reveals the granular emotions and cognitive insights of the customer experience that get everyone on the team aligned to the needs of the customer. Why is the Impact Analysis so important? MORE
Customer churn analysis can provide you and your teams with valuable insight into what drives your current churn rate and potential improvements. The following customer churn analysis checklist outlines what specific factors will typically be most valuable to track and analyze during each stage of the customer journey. A Checklist for Customer Churn Analysis. Cutting-Edge Customer Churn Analysis. MORE
Digging into this deeper — and to be clear on our analysis — we were looking for an option on the page to translate only. Design standards are not top of mind for you as a customer support professional but they are critical to your customers’ experiences. Your customer wants quick, easy answers to their simple questions. CEB, the insight and technology company that investigates customer loyalty best practices, reported that 67% of customers prefer self-service over talking to your team. MORE
Successful Customer Experience Management (CEM) is data-led, and customer data analysis is its foundational activity. Customer Experience MORE
Customer profitability analysis is intended towards that. Customer Profitability Analysis Definition. Finally, when you have the annual profit, the customer profitability analysis calculation goes like this: CPA = (Annual profit) x (no. MORE
When it comes to sentiment analysis , AI technology is a powerful advantage. What makes sentiment analysis so valuable is the way it contextualizes social conversations. In sentiment analysis, the data exposes human emotions because humans have instilled the programming with all the nuances of human language – national languages, regional dialects, slang, pop culture terms, abbreviations, sarcasm, emojis, etc. Sentiment Analysis MORE
If you want to compete, you have to know what you’re up against. Choosing keywords for SEO includes knowing what keywords your competitors are targeting and ranking for. This helps you understand what search phrases are driving business , and which phrases can set you apart from others in the market. MORE
It is less common, but no less important, to think about how biases and heuristics influence our analysis and the insights we generate. The post Battling Bias in Analysis appeared first on Maru/Matchbox. “Don’t believe everything you think.”. Bumper sticker. MORE
Our Social Media Reporting Series continues with a look at how to use competitor analysis reporting to stay alive and thriving. What Can You Do with Competitive Analysis? What does competitive analysis reporting do for your brand? Then you can use these competitive analysis insights in tandem with other data points – like last year’s revenue, campaign activities, survey data, and Net Promoter Score – for a comprehensive brand picture to inform ongoing strategy. MORE
The insights derived from the multi-level theme analysis can also empower employees with a prioritized list of actions they need to take in order to deliver outcomes , in addition to helping shape brand experiences. The post Powering Sentiment Analysis with Machine and Deep Learning appeared first on CloudCherry. Customer Experience Sentiment Analysis MORE
For brands, the growth of online activity has seen competitor analysis methods , metrics and tools blossom. There is now no shortage of competitor analysis tools on the market, and each can offer insights relevant to its own particular niche and contribute to competitive benchmarking. General Competitor Analysis Tools. SEO and Keyword Analysis Tools. SEMRush – Analysis shows a range of metrics around keywords, paid search, and rankings. MORE
The Value of Customer Sentiment Analysis Tools. Customer sentiment analysis breaks down what your customer says and feels about the brand experience. Customer sentiment analysis tools can determine if each customer’s feedback was a positive, negative or neutral reaction to your brand. For companies that engage with large customer segments, they can save time and effort by using sentiment analysis software to automate the segregation and analysis process as well. MORE
The post Cost-benefit analysis of moving to the cloud appeared first on Talkdesk The dramatic events of 2020 forced organizations to change the way they operate on so many levels. MORE
Product Updates MORE
Have you heard of Thematic analysis ? If you are working in insights or data analysis, you will have heard of Sentiment Analysis. Sentiment analysis is important because companies want their brand being perceived positively, or at least more positively than the brands of competitors. Sentiment analysis, if accurate, can be a valuable tool for this specific use case. But what about Thematic analysis? Thematic analysis is more nuanced. MORE
The post Smart Home Market Analysis – Expectations vs. Reality appeared first on Techsee. All eyes were on the smart home market in 2017. After all, industry experts such as MarketsandMarkets predicted that the industry would be valued at to$137.91B by 2023, growing at a CAGR of 13.61%. Tech giants are all clamoring to get in on the action with Google Home , Apple HomeKit , Amazon Echo and Samsung SmartThings creating buzz, and new smart devices flooding the market at a dizzying rate. MORE
Sentiment analysis is the foundation of social analytics – and of understanding your target audience. Advanced AI Sentiment Analysis Considerations to Plan Ahead For. Demystifying AI in Sentiment Analysis (Currently viewing). The post AI Series: Demystifying AI in Sentiment Analysis appeared first on NetBase. Sentiment AnalysisBut what about new technology like Artificial Intelligence (AI)? Does it really make a big difference? Let’s explore. Nuance at Scale. MORE
This makes sentiment analysis more important than ever, as not all memes are created equal, of course. And that requires sentiment analysis, if you want to get it right. Exploring social sentiment around memes in general, with a simple search in your sentiment analysis tool , bears this out: You’ll want to understand attributes, emotions and behaviors specific to your audience before creating memes. Marketing Sentiment Analysis MORE
Analysis Related Topics NetBase
JULY 20, 2020
Thanks to next-generation AI-powered consumer intelligences, social media sentiment analysis is now a mainstay of social analytics, but what exactly is it? Why is Sentiment Analysis Important? What is Social Sentiment Analysis? How does social sentiment analysis help then?
NetBase
JULY 20, 2020
And one such layer is audience analysis. That’s where audience analysis comes in. Let’s take a more thorough look at what audience analysis is, how it works, and why it’s such a crucial component of social media analytics. Why Audience Analysis? What Is Audience Analysis?
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Lumoa
APRIL 24, 2019
What you can do and the benefits of a text analysis software. Find out what you need to think about when deciding on a text analysis software to invest in. Feed generated with FetchRSS
SmartKarrot
OCTOBER 28, 2020
Customer profitability analysis is intended towards that. Customer Profitability Analysis Definition. Finally, when you have the annual profit, the customer profitability analysis calculation goes like this: CPA = (Annual profit) x (no.
Advertiser: ZoomInfo
This eBook highlights best practices for developing a pipeline management process that helps sales leaders and their team C.L.O.S.E (you’ll see what we mean in this eBook) more revenue through data-driven prospecting, stage analysis, and subsequent sales enablement.
NICE inContact
AUGUST 26, 2020
NICE inContact has been recognized as a leader in a new report from Forrester Research.
Brandwatch CX
FEBRUARY 5, 2019
For brands, the growth of online activity has seen competitor analysis methods , metrics and tools blossom. There is now no shortage of competitor analysis tools on the market, and each can offer insights relevant to its own particular niche and contribute to competitive benchmarking. General Competitor Analysis Tools. SEO and Keyword Analysis Tools. SEMRush – Analysis shows a range of metrics around keywords, paid search, and rankings.
DemandJump
JULY 24, 2020
If you want to compete, you have to know what you’re up against. Choosing keywords for SEO includes knowing what keywords your competitors are targeting and ranking for. This helps you understand what search phrases are driving business , and which phrases can set you apart from others in the market.
CloudCherry
SEPTEMBER 2, 2018
The Value of Customer Sentiment Analysis Tools. Customer sentiment analysis breaks down what your customer says and feels about the brand experience. Customer sentiment analysis tools can determine if each customer’s feedback was a positive, negative or neutral reaction to your brand. For companies that engage with large customer segments, they can save time and effort by using sentiment analysis software to automate the segregation and analysis process as well.
NICE inContact
AUGUST 11, 2020
Omdia’s analysis can guide your evaluation and decision-making process to select the best cloud contact center provider for your business needs. Moving to cloud contact center technology is not a question of if, but when.
Advertiser: ZoomInfo
Forward-thinking marketing organizations have continuously invested in a database strategy for enabling marketing processes. Download this ebook to learn how to maintain a strategy that includes refreshed information, database cleanses, and an accurate analysis at the same time.
Totango
APRIL 20, 2020
Customer churn analysis can provide you and your teams with valuable insight into what drives your current churn rate and potential improvements. The following customer churn analysis checklist outlines what specific factors will typically be most valuable to track and analyze during each stage of the customer journey. A Checklist for Customer Churn Analysis. Cutting-Edge Customer Churn Analysis.
Ascribe
OCTOBER 9, 2020
Sentiment analysis is used to understand the emotion behind verbatim comments from open-ended questionnaires. There are many ways to apply sentiment analysis in your business, from market research to employee surveys. Measuring and understanding sentiment analysis scores is more involved than analyzing your closed questions, but offers an important source of valuable information.
CloudCherry
FEBRUARY 13, 2018
The insights derived from the multi-level theme analysis can also empower employees with a prioritized list of actions they need to take in order to deliver outcomes , in addition to helping shape brand experiences. The post Powering Sentiment Analysis with Machine and Deep Learning appeared first on CloudCherry. Customer Experience Sentiment Analysis
iPerceptions
SEPTEMBER 6, 2018
Successful Customer Experience Management (CEM) is data-led, and customer data analysis is its foundational activity. Customer Experience
Advertiser: Vanilla Forums
What does 2021 have in store for the community profession? Will these unprecedented times expedite the rise of branded communities? What can organizations do to ensure their business remains relevant? This year's community predictions have all the answers! 2020 was a year unlike any we've seen in our lifetimes. These challenges have pushed organizations to seek digital solutions to remain relevant and connect with their customers online. What impact has the global situation had on the community and what can we expect moving forward into 2021? This year's annual Community Predictions will provide you with everything you need to know to succeed in 2021.
Talkdesk
OCTOBER 5, 2020
The post Cost-benefit analysis of moving to the cloud appeared first on Talkdesk The dramatic events of 2020 forced organizations to change the way they operate on so many levels.
Maru/Matchbox
OCTOBER 1, 2020
It is less common, but no less important, to think about how biases and heuristics influence our analysis and the insights we generate. The post Battling Bias in Analysis appeared first on Maru/Matchbox. “Don’t believe everything you think.”. Bumper sticker.
NetBase
JANUARY 11, 2019
Our Social Media Reporting Series continues with a look at how to use competitor analysis reporting to stay alive and thriving. What Can You Do with Competitive Analysis? What does competitive analysis reporting do for your brand? Then you can use these competitive analysis insights in tandem with other data points – like last year’s revenue, campaign activities, survey data, and Net Promoter Score – for a comprehensive brand picture to inform ongoing strategy.
Kayako
FEBRUARY 16, 2017
Digging into this deeper — and to be clear on our analysis — we were looking for an option on the page to translate only. Design standards are not top of mind for you as a customer support professional but they are critical to your customers’ experiences. Your customer wants quick, easy answers to their simple questions. CEB, the insight and technology company that investigates customer loyalty best practices, reported that 67% of customers prefer self-service over talking to your team.
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Here’s a digital insurance business example: Who: Analysis of past purchases by demographic groups shows. If Artificial Intelligence (AI) for the overall business is a red hot. topic in C-suites, AI for customer engagement is white hot.
Michelli Experience
APRIL 14, 2017
Not surprisingly, emotion analysis is receiving a lot of buzz. What is the missing link of emotional analysis? The missing link of emotional analysis are the actions that trigger certain feelings in customers. If actions trigger emotions, then the analysis should not be focused on detecting emotional words, but on measuring the activities of the company and their employees. Emotion analysis for actionable insights.
DemandJump
NOVEMBER 4, 2020
A market trend is anything that alters the market where your company operates. This could be something as far-reaching as artificial intelligence technology, as fickle as consumer preferences, or as industry-specific as new regulations.
Optimove
JANUARY 15, 2021
PostFunnel Insider is Optimove’s series of CRM know-how, tips, news, and analysis videos. This time, we got a new CRM hack on Gamification and a deep analysis on Paul Smith. The post Watch: CRM Hack on Gamification and a CRM Analysis on Paul Smith appeared first on Optimove.
ijgolding
SEPTEMBER 24, 2015
During these years of producing their Customer Experience Excellence Analysis, they have conducted over 1 million customer evaluations of more than 900 brands (across all sectors) – these facts alone suggest that the annual release of their research findings is essential reading for anyone with an interest in Customer Experience. Last year, Nunwood’s UK analysis concluded that ‘Customer Excellence is here: it’s just not evenly distributed yet’.
NetBase
DECEMBER 19, 2018
Our Social Media Reporting Series continues with a look at how to perform influencer analysis reporting – and why you must. Staying attuned to the broader conversation is smart for competitor analysis , and to ensure your influencers don’t inadvertently say anything that could be damaging to your brand by association. Agencies like Intermark Group use this type of reporting to understand influencer activity in the context of converged media analysis for their clients.
TechSee
MAY 15, 2018
The post Smart Home Market Analysis – Expectations vs. Reality appeared first on Techsee. All eyes were on the smart home market in 2017. After all, industry experts such as MarketsandMarkets predicted that the industry would be valued at to$137.91B by 2023, growing at a CAGR of 13.61%. Tech giants are all clamoring to get in on the action with Google Home , Apple HomeKit , Amazon Echo and Samsung SmartThings creating buzz, and new smart devices flooding the market at a dizzying rate.
NetBase
MARCH 8, 2019
When it comes to sentiment analysis , AI technology is a powerful advantage. What makes sentiment analysis so valuable is the way it contextualizes social conversations. In sentiment analysis, the data exposes human emotions because humans have instilled the programming with all the nuances of human language – national languages, regional dialects, slang, pop culture terms, abbreviations, sarcasm, emojis, etc. Sentiment Analysis
NetBase
MARCH 22, 2019
Sentiment analysis is the foundation of social analytics – and of understanding your target audience. Advanced AI Sentiment Analysis Considerations to Plan Ahead For. Demystifying AI in Sentiment Analysis (Currently viewing). The post AI Series: Demystifying AI in Sentiment Analysis appeared first on NetBase. Sentiment AnalysisBut what about new technology like Artificial Intelligence (AI)? Does it really make a big difference? Let’s explore. Nuance at Scale.
Thematic
DECEMBER 19, 2018
What is sentiment analysis? Let’s define sentiment analysis as a start. If we take your customer feedback as an example, sentiment analysis (a form of text analytics) measures the attitude of the customer towards the aspects of a service or product which they describe in text. For example in customer feedback: We’ve also heard sentiment analysis being referred to (less commonly) as opinion mining and emotion AI. Why sentiment analysis is needed.
Thematic
JULY 12, 2018
Have you heard of Thematic analysis ? If you are working in insights or data analysis, you will have heard of Sentiment Analysis. Sentiment analysis is important because companies want their brand being perceived positively, or at least more positively than the brands of competitors. Sentiment analysis, if accurate, can be a valuable tool for this specific use case. But what about Thematic analysis? Thematic analysis is more nuanced.
CSM Practice
DECEMBER 8, 2019
Therefore, SaaS companies must focus on understanding and reducing churn through analysis. Understanding the numerous reasons for customer churn enables SaaS business to conduct better churn analysis, mitigate churn, increase customer retention, and consequently increase revenue. This type of churn, although mostly unnoticed, still affects your revenue and should be included in your churn analysis considerations. What is Churn Analysis? Why Churn Analysis Matters?
Customer Bliss
NOVEMBER 3, 2016
Customer analysis is no doubt an important topic in CX. We talked a lot about creating a customer room — they call it a CPX studio — which can be a really valuable tool for customer analysis. If you are regularly engaging leaders in a customer room, the customer analysis can flow from there — and, as an additional bonus, the silo structure that often stunts growth can fade away. Customer analysis: The power of regularly engaging leaders in the customer room.
NetBase
JANUARY 20, 2020
This makes sentiment analysis more important than ever, as not all memes are created equal, of course. And that requires sentiment analysis, if you want to get it right. Exploring social sentiment around memes in general, with a simple search in your sentiment analysis tool , bears this out: You’ll want to understand attributes, emotions and behaviors specific to your audience before creating memes. Marketing Sentiment Analysis
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