How to choose the right text analysis software


What you can do and the benefits of a text analysis software. Find out what you need to think about when deciding on a text analysis software to invest in. Feed generated with FetchRSS

Moving to the Cloud is Imperative for the Contact Center – The Latest Expert Analysis

NICE inContact

NICE inContact has been recognized as a leader in a new report from Forrester Research.

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A Customer Churn Analysis Checklist


Customer churn analysis can provide you and your teams with valuable insight into what drives your current churn rate and potential improvements. A Checklist for Customer Churn Analysis. Cutting-Edge Customer Churn Analysis.

Customer Experience Management starts with Effective Customer Data Analysis


Successful Customer Experience Management (CEM) is data-led, and customer data analysis is its foundational activity. Customer Experience

Pressure Points: How to Ensure Your B2B Pipeline Passes Inspection

This eBook highlights best practices for developing a pipeline management process that helps sales leaders and their team C.L.O.S.E (you’ll see what we mean in this eBook) more revenue through data-driven prospecting, stage analysis, and subsequent sales enablement.

What is Social Sentiment Analysis?


Thanks to next-generation AI-powered consumer intelligences, social media sentiment analysis is now a mainstay of social analytics, but what exactly is it? Why is Sentiment Analysis Important? What is Social Sentiment Analysis? How does social sentiment analysis help then? Sentiment analysis is a layer applied to the rest of your analytics, to put them into context and categorize emotions by type and intensity. Without sentiment analysis you’ll never know.

How Customer Sentiment Analysis Can Boost Sales and Grow Your Business


The Value of Customer Sentiment Analysis Tools. Customer sentiment analysis breaks down what your customer says and feels about the brand experience. Customer sentiment analysis tools can determine if each customer’s feedback was a positive, negative or neutral reaction to your brand. For companies that engage with large customer segments, they can save time and effort by using sentiment analysis software to automate the segregation and analysis process as well.

Competitor Keyword Analysis


If you want to compete, you have to know what you’re up against. Choosing keywords for SEO includes knowing what keywords your competitors are targeting and ranking for. This helps you understand what search phrases are driving business , and which phrases can set you apart from others in the market. These insights and tips will help you create a keyword strategy that helps your value stand out. Digital Transformation Consumer Insights Search Marketing Organic Search Market Intelligence

Inform Your Decision to Move to Cloud Contact Center Technology – Latest Analysis from Omdia

NICE inContact

Omdia’s analysis can guide your evaluation and decision-making process to select the best cloud contact center provider for your business needs. Moving to cloud contact center technology is not a question of if, but when. In 2020, 66% of companies are accelerating their move to the cloud as a result of the pandemic. When your contact center is ready for this transformation, Omdia has provided an important resource to help.

What is Audience Analysis?


And one such layer is audience analysis. That’s where audience analysis comes in. Let’s take a more thorough look at what audience analysis is, how it works, and why it’s such a crucial component of social media analytics. Why Audience Analysis? The beauty of audience analysis using social listening tools is the speed with which you can perform such detailed analyses. The Mechanics of Audience Analysis. The key to all of it is sentiment analysis.

How ZoomInfo Enhances Your Database Management Strategy

Forward-thinking marketing organizations have continuously invested in a database strategy for enabling marketing processes. Download this ebook to learn how to maintain a strategy that includes refreshed information, database cleanses, and an accurate analysis at the same time.

Powering Sentiment Analysis with Machine and Deep Learning


The insights derived from the multi-level theme analysis can also empower employees with a prioritized list of actions they need to take in order to deliver outcomes , in addition to helping shape brand experiences. The post Powering Sentiment Analysis with Machine and Deep Learning appeared first on CloudCherry. Customer Experience Sentiment Analysis

Churn-Renewal Analysis: Should you bother?!

CSM Practice

Therefore, SaaS companies must focus on understanding and reducing churn through analysis. Understanding the numerous reasons for customer churn enables SaaS business to conduct better churn analysis, mitigate churn, increase customer retention, and consequently increase revenue.

Analysis of the Top 100 eCommerce Help Centers


Digging into this deeper — and to be clear on our analysis — we were looking for an option on the page to translate only. Design standards are not top of mind for you as a customer support professional but they are critical to your customers’ experiences. Your customer wants quick, easy answers to their simple questions. CEB, the insight and technology company that investigates customer loyalty best practices, reported that 67% of customers prefer self-service over talking to your team.

Drive Growth with Customer Experience Analysis


Product Updates

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

Here’s a digital insurance business example: Who: Analysis of past purchases by demographic groups shows. If Artificial Intelligence (AI) for the overall business is a red hot. topic in C-suites, AI for customer engagement is white hot.

{Guest Post} Emotional Analysis Of Customer Feedback: The Missing Link

Michelli Experience

Not surprisingly, emotion analysis is receiving a lot of buzz. What is the missing link of emotional analysis? The missing link of emotional analysis are the actions that trigger certain feelings in customers. If actions trigger emotions, then the analysis should not be focused on detecting emotional words, but on measuring the activities of the company and their employees. Emotion analysis for actionable insights.

Review Analysis: What Drives First Time and Rare Reviewers?

Brandwatch CX


How Retently Automated Customer Feedback Analysis Using MonkeyLearn


Moreover, a manual analysis would imply multiple errors caused by distractions and fatigue. Emotions, experiences, and knowledge are all influencers of a human being’s perception and are the root cause of inconsistencies in feedback analysis. Automated Text Analysis with MonkeyLearn.

Tips for Competitive Analysis in the Banking Industry


By conducting competitive analysis, your bank can understand. It’s not enough for banks to have a great mix of products and services for its customers. They must also be able to collect data and achieve a deeper understanding of whom they’re competing against.

A new era of experience branding: The KPMG Nunwood Customer Experience Excellence Centre 2015 UK Analysis


During these years of producing their Customer Experience Excellence Analysis, they have conducted over 1 million customer evaluations of more than 900 brands (across all sectors) – these facts alone suggest that the annual release of their research findings is essential reading for anyone with an interest in Customer Experience. Last year, Nunwood’s UK analysis concluded that ‘Customer Excellence is here: it’s just not evenly distributed yet’.

Avoiding the Seven Deadly Sins of Linkage Analysis


We certainly do not set out in marketing research endeavors to make mortal mistakes with design and analysis, but the complexity involved in linkage analysis is susceptible to errors both of omission and commission.

Run Root Cause Analysis (RCA) After Every Recover Alert — It's Worth Every Penny and All The Pain


However, if you want an even bigger ROI and to reduce the chance of churn across all of your customers, implement root cause analysis (RCA) on each and every recover alert. What is Root Cause Analysis (RCA)? The extra steps required for root cause analysis can powerfully improve ROI.

How To Build Your Own Feedback Analysis Solution


At Thematic, we’ve spent years researching, designing and developing our customer feedback analysis platform. . So, in this post, I’ll help you get started by answering these questions: Which core text analysis engine should I use and what should it be able to accomplish?

The complete guide to sentiment analysis


What is sentiment analysis? Let’s define sentiment analysis as a start. If we take your customer feedback as an example, sentiment analysis (a form of text analytics) measures the attitude of the customer towards the aspects of a service or product which they describe in text. For example in customer feedback: We’ve also heard sentiment analysis being referred to (less commonly) as opinion mining and emotion AI. Why sentiment analysis is needed.

Customer Segmentation Analysis: Complete Guide for 2020


The post Customer Segmentation Analysis: Complete Guide for 2020 appeared first on Survicate. Customer Segmentation

Customer Analysis: How about creating a customer room?

Customer Bliss

Customer analysis is no doubt an important topic in CX. We talked a lot about creating a customer room — they call it a CPX studio — which can be a really valuable tool for customer analysis. If you are regularly engaging leaders in a customer room, the customer analysis can flow from there — and, as an additional bonus, the silo structure that often stunts growth can fade away. Customer analysis: The power of regularly engaging leaders in the customer room.

Here’s why Thematic analysis beats sentiment analysis


Have you heard of Thematic analysis ? If you are working in insights or data analysis, you will have heard of Sentiment Analysis. Sentiment analysis is important because companies want their brand being perceived positively, or at least more positively than the brands of competitors. Sentiment analysis, if accurate, can be a valuable tool for this specific use case. But what about Thematic analysis? Thematic analysis is more nuanced.

Mastering Competitive Analysis Reporting


Our Social Media Reporting Series continues with a look at how to use competitor analysis reporting to stay alive and thriving. What Can You Do with Competitive Analysis? What does competitive analysis reporting do for your brand? Then you can use these competitive analysis insights in tandem with other data points – like last year’s revenue, campaign activities, survey data, and Net Promoter Score – for a comprehensive brand picture to inform ongoing strategy.

Smart Home Market Analysis – Expectations vs. Reality


The post Smart Home Market Analysis – Expectations vs. Reality appeared first on Techsee. All eyes were on the smart home market in 2017. After all, industry experts such as MarketsandMarkets predicted that the industry would be valued at to$137.91B by 2023, growing at a CAGR of 13.61%. Tech giants are all clamoring to get in on the action with Google Home , Apple HomeKit , Amazon Echo and Samsung SmartThings creating buzz, and new smart devices flooding the market at a dizzying rate.

Brands’ Meme Marketing Makes Sentiment Analysis More Important Than Ever


This makes sentiment analysis more important than ever, as not all memes are created equal, of course. And that requires sentiment analysis, if you want to get it right. The post Brands’ Meme Marketing Makes Sentiment Analysis More Important Than Ever appeared first on NetBase.

You Need a SaaS Churn Analysis ASAP. Here’s Why.


A SaaS churn analysis is more than a quick calculation of your customer churn rate. SaaS Churn Analysis Benefits. A SaaS churn analysis maximizes your ability to capitalize on what you can learn from customer churn by: Highlighting current strengths and weaknesses in products and processes. Ultimately, a SaaS churn analysis helps ensure enterprise stability. The Value of Churn Analysis During a Crisis. Conducting an Effective Analysis of Churn.

Text Mining Software and Text Analysis Tools


Read more » The post Text Mining Software and Text Analysis Tools appeared first on Ascribe. What is Text Mining Businesses collect many types of text data, but it’s difficult to get value out of this information when manual handling is required to process it. It’s impossible to perform these duties at a scale that many companies require when you rely on manual processing, but text mining technology provides the automation.

How to Do an Effective Competitive Analysis

Brandwatch CX

Marketing Uncategorized

Comparative Analysis: Analytics vs Google Analytics


The following is a detailed comparative analysis for you to select the best for your business. . Concluding this comparative analysis, we hope you have figured out the best choice for your business, haven’t you? . The post Comparative Analysis:

The Key to Customer Satisfaction Analysis


You have more customer data than ever before, and customer satisfaction analysis is one of the most important things that you can do with it. But what exactly is customer satisfaction analysis? Building off of traditional customer survey programs, customer satisfaction analysis looks goes a step further for more accurate results. The first step to doing highly accurate customer satisfaction analysis is to ask customers how satisfied they are.

A Delighted game-changer: Smart Trends for AI-driven survey text analysis


As part of our mission to build a turnkey customer experience platform, we’ve always been aware of the need for an automated feedback analysis solution. After a year spent fine-tuning our survey text analysis algorithm, we’re excited to announce that it’s finally ready.