Smart Home Market Analysis – Expectations vs. Reality

TechSee

The post Smart Home Market Analysis – Expectations vs. Reality appeared first on Techsee. All eyes were on the smart home market in 2017. After all, industry experts such as MarketsandMarkets predicted that the industry would be valued at to$137.91B by 2023, growing at a CAGR of 13.61%.

{Guest Post} Emotional Analysis Of Customer Feedback: The Missing Link

Michelli Experience

Not surprisingly, emotion analysis is receiving a lot of buzz. What is the missing link of emotional analysis? The missing link of emotional analysis are the actions that trigger certain feelings in customers. Emotion analysis for actionable insights.

Analysis of the Top 100 eCommerce Help Centers

Kayako

Digging into this deeper — and to be clear on our analysis — we were looking for an option on the page to translate only. Design standards are not top of mind for you as a customer support professional but they are critical to your customers’ experiences.

Customer Analysis: How about creating a customer room?

Customer Bliss

Customer analysis is no doubt an important topic in CX. We talked a lot about creating a customer room — they call it a CPX studio — which can be a really valuable tool for customer analysis. Customer analysis: The power of regularly engaging leaders in the customer room.

Ensure High Quality Products By Outsourcing Structural Analysis Services

Magellan Solutions

In the field of engineering, structural analysis is one of the services being offered by BPOs to assist structural engineers in fulfilling their work. . The post Ensure High Quality Products By Outsourcing Structural Analysis Services appeared first on Magellan Solutions.

Powering Sentiment Analysis with Machine and Deep Learning

CloudCherry

The insights derived from the multi-level theme analysis can also empower employees with a prioritized list of actions they need to take in order to deliver outcomes , in addition to helping shape brand experiences. Customer Experience Sentiment Analysis

Tips and Tools for Conducting Competitor Analysis on Facebook

ReviewTrackers

Conducting competitor analysis doesn’t have to be hard. Why Do Competitor Analysis on Facebook? What factors should you take into consideration when conducting competitor analysis on Facebook? Facebook Competitive Analysis Tools.

Best Practices for VoC Analysis

Confirmit

Analytics are the systematic computational analysis of data. These techniques include topics like key Driver Analysis. Key driver analysis is one of the most powerful analysis techniques available to business today.

Basic Linkage Analysis

Middlesex Consulting

Combining different types of data (Linkage analysis). For a skilled data analysis junkie, not a data scientist, there is a great deal of useful information to be gained by looking at all your data together and drawing the appropriate conclusions to improve your customer’s experiences, financial results, and employee satisfaction (a side benefit of making your customers happier). We all collect lots of data.

What’s The Number?: Analysis Of The Latest Statistics Of The BPO Industry

Magellan Solutions

Analysis Of The Latest Statistics Of The BPO Industry appeared first on Magellan Solutions. Business Process Outsourcing Call center industry Call Center Philippines Call Center Services bpo industry business process outsourcing call center data analysis call center industry

Analyzing Customer Feedback Data: Manual Analysis vs NLP

Clarabridge

Challenges of customer feedback analysis: Analyzing all this data correctly is critical, because it reveals everything from buying trends to product flaws and provides a significant business advantage. Manual analysis: Many approaches to text analytics have been tried and found lacking.

Advanced Analysis of Nissan’s Customer Acquisition and Retention Program Shows Increase in Sales and Service Scores

MaritzCX

As an organization, Nissan has pride in their brand and in being innovative when it comes to focusing on and driving their customers’ experience. They strive to deliver a superior experience tailored to customer demographics.

Choosing the analysis method for your market research

Syngro

The post Choosing the analysis method for your market research appeared first on Maru/Syngro. Whether you’re interested in learning more about your customer’s buying patterns or how much they are willing to pay for a new product, market research is the answer.

The Key to Customer Satisfaction Analysis

Clarabridge

You have more customer data than ever before, and customer satisfaction analysis is one of the most important things that you can do with it. But what exactly is customer satisfaction analysis? The post The Key to Customer Satisfaction Analysis appeared first on Clarabridge.

Customer Journey Touchpoint Analysis

Bold360

Whether by default or by design, every company provides a customer experience. s unavoidable because, as sensory beings, we experience our interactions and the interactions we have with businesses are no different. The quality of those experiences when interacting with businesses is determined by a number of factors. Of the more important factors, how and where we interact with businesses greatly influences the type of customer experiences we have

How to Clone Your Best Customers with Attribute Analysis

Promoter.io

The post How to Clone Your Best Customers with Attribute Analysis appeared first on Promoter.io Imagine you have a Net Promoter Score of 75. That’s pretty amazing, right? According to scoring guidelines, it’s world class!

A new era of experience branding: The KPMG Nunwood Customer Experience Excellence Centre 2015 UK Analysis

ijgolding

Last year, Nunwood’s UK analysis concluded that ‘Customer Excellence is here: it’s just not evenly distributed yet’. This 2015 analysis of the UK shows we are moving rapidly into the second great age of branding: the era of experience branding.

Webinar: Practical Survey Analysis in Excel

Genroe

While there are many advanced statistical packages out there you don’t need them to perform a detailed and comprehensive analysis of your survey data. The post Webinar: Practical Survey Analysis in Excel appeared first on Genroe. Excel is a very functional tool and it has the advantage of being on everyone’s desk. In this one hour webinar we will share, using Excel: How to design your survey […]. Best Practices Customer Feedback

Root Cause Analysis: Getting to the Heart of your CX Problems

Clarabridge

Root cause analysis means looking at all your data to find out what is really causing the problems that your customers are experiencing. Because of this root cause analysis, the engineering team redesigned the headrest fastening system. Customer Experience big data root cause analysis

Genius Sentiment Analysis Fact Sheet

Confirmit

Confirmit Genius employs state-of-the-art statistical analysis techniques for analyzing items of text (such as survey verbatims, social media posts, etc.)

Customer Comments + Intelligent Analysis = Gold

Interaction Metrics

Certainly, executives know that they could read comments or apply software-based text analytics—but what’s really needed to unpack meaning is intelligent text analysis. Unfortunately, most research agencies have not been good at educating the marketplace on the advantages of this kind of analysis. Is text analysis similar to just reading customer comments? Adding new codes for emergent themes (good text analysis must be performed in an iterative, non-linear way).

Choosing the right type of analysis for your market research

Syngro

Satisfaction and Loyalty Analysis. Surveys that ask customers to choose between different products with unique features and price points, typically done via conjoint analysis, can help you identify what features are most valuable to your audience and what they’d be willing to pay for them. The post Choosing the right type of analysis for your market research appeared first on Maru/Syngro.

Verint Speakers: Customer Service First and Moving Analysis to Action

Verint

CRMXchange Roundtable Webinar. October 12; Webinar. Verint’s Kelly Koelliker, director, global solutions marketing, will present “Innovations and Trends in Customer Service” at 2 p.m.

Root Cause Analysis: Getting to the Heart of your CX Problems

Clarabridge

Root cause analysis means looking at all your data to find out what is really causing the problems that your customers are experiencing. Because of this root cause analysis, the engineering team redesigned the headrest fastening system. Customer Experience big data root cause analysis

Root Cause Analysis: Getting to the Heart of your CX Problems

Clarabridge

Root cause analysis means looking at all your data to find out what is really causing the problems that your customers are experiencing. Because of this root cause analysis, the engineering team redesigned the headrest fastening system. Customer Experience big data root cause analysis

Data-Driven Design Series, Part III: Pre-Design Analysis

ForeSee

The post Data-Driven Design Series, Part III: Pre-Design Analysis appeared first on ForeSee. Design with intention: Finding and Keeping What Works The previous post in our series examined the importance of attitudinal data and creating a detailed test plan based on user-centered KPIs. Research & CX Data Usability

Improving CSAT with Predictive Customer Service: Data Analysis

Talkdesk

The post Improving CSAT with Predictive Customer Service: Data Analysis appeared first on Talkdesk.

Understanding Customer Data Analytics and Analysis

Bold360

In the world of customer experience, we often hear people discussing the various uses and advantages of customer data analytics. The term generally refers to the process of using data and information surrounding customer behavior to make business decisions and it usually involves techniques that include predictive modeling, data visualization, and information management

The truth about using Root Cause Analysis with Voice of Customer data

ForeSee

As many professionals charged with managing the customer experience at their organization will tell you, being able to effectively leverage Root Cause Analysis (RCA) can be crucial for identifying and addressing customer issues. The post The truth about using Root Cause Analysis with Voice of Customer data appeared first on ForeSee. Insights Measurement & Analytics Retail Uncategorized customer data RCA Root Cause Analysis Voice of Customer data

A World Series Analogy Using Voice of Customer (VoC) Analysis (Part 2 of 2)

MaritzCX

In Part 1 we concluded by discussing the value of discovering patterns and improving the odds of getting a hit in baseball. Now imagine your most recent customer survey respondents. Your key metric is NPS, and perhaps the recent surveys follow a pattern as shown, and similarly for all in the current wave: Promoter, Passive, View Article

A World Series Analogy Using Voice of Customer (VoC) Analysis (Part 2 of 2)

MaritzCX

In Part 1 we concluded by discussing the value of discovering patterns and improving the odds of getting a hit in baseball. Now imagine your most recent customer survey respondents. Your key metric is NPS, and perhaps the recent surveys follow a pattern as shown, and similarly for all in the current wave: Promoter, Passive, View Article

A World Series Analogy Using Voice of Customer (VoC) Analysis (Part 2 of 2)

MaritzCX

In Part 1 we concluded by discussing the value of discovering patterns and improving the odds of getting a hit in baseball. Now imagine your most recent customer survey respondents. Your key metric is NPS, and perhaps the recent surveys follow a pattern as shown, and similarly for all in the current wave: Promoter, Passive, View Article

A World Series Analogy Using Voice of Customer (VoC) Analysis (Part 1 of 2)

MaritzCX

“Data driven predictions can succeed—and they can fail. It is when we deny our role in the process that the odds of failure rise. Before we demand more of our data, we need to demand more of ourselves.” ” —Nate Silver, author The Signal and the Noise More than ever, a great customer experience is expected—period. Modern. View Article

A World Series Analogy Using Voice of Customer (VoC) Analysis (Part 1 of 2)

MaritzCX

“Data driven predictions can succeed—and they can fail. It is when we deny our role in the process that the odds of failure rise. Before we demand more of our data, we need to demand more of ourselves.” ” —Nate Silver, author The Signal and the Noise More than ever, a great customer experience is expected—period. Modern. View Article

A World Series Analogy Using Voice of Customer (VoC) Analysis (Part 1 of 2)

MaritzCX

“Data driven predictions can succeed—and they can fail. It is when we deny our role in the process that the odds of failure rise. Before we demand more of our data, we need to demand more of ourselves.” ” —Nate Silver, author The Signal and the Noise More than ever, a great customer experience is expected—period. Modern. View Article

How JetBlue Uses Conjoint Analysis to Understand Customer Preferences [Webinar]

Qualtrics

JetBlue has used conjoint analysis and maxdiff to understand how their customers are feeling and has used that information to build a world-class customer experience program. About Conjoint Analysis. You’ll learn: How to conduct a professional conjoint analysis.

3 Steps to Feedback Analysis That Drives Action in B2B

Waypoint Group

Yet this sort of feedback analysis happens all the time. Armed with effective analysis and a powerful financial story, you can use voice of customer insight to truly accelerate growth for the company. Does your analysis combine apples + oranges to create these fictitious Orples?

Customer Behavior Analytics & Analysis Can Improve Your eCommerce Business KPI’s

Bold360

Nanorep lead the way in customer data analysis with VOC, or Voice of the Customer analytics. Build Context with Customer Behavior Analysis. This kind of customer behavior analysis hinges on more than what your customers can tell you themselves, it’s about analysing the way they access your site and what they do once they arrive. It might even be worth investing in an app if your analysis show this to be the area to improve on for success.

NPS and Text Analytics—Customer Feedback Decoded

CustomerGauge

Analysis Blog Churn Featured analytics NPS root cause analysis text analysisSo…you’ve surveyed your customer base and now you have a ton of feedback. How do you extract value from these comments? Or process all this data in a reasonable time frame?

NPS 115

Drive revenue with great customer experience – Our 2017 analysis will help you make the case for CX investments

Forrester

If you are like other CX pros, at some point in your CX career you'll encounter the "money question." Your CEO will ask you: "What's an improvement in our customers' experience worth in dollars and cents?" And it's likely that you won't have a (good enough) answer. I say that because I know that 50% of CX pros we surveyed have not modeled how CX quality influences customer behavior. We know great CX drives revenue. But to make the case, you need a more nuanced and sophisticated understanding.