CloudCherry

SEPTEMBER 2, 2018

The Value of Customer Sentiment Analysis Tools. Customer sentiment analysis breaks down what your customer says and feels about the brand experience. Customer sentiment analysis tools can determine if each customer’s feedback was a positive, negative or neutral reaction to your brand. For companies that engage with large customer segments, they can save time and effort by using sentiment analysis software to automate the segregation and analysis process as well.

Analysis 188

Analysis Sales Customer Experience Feedback 188

iPerceptions

SEPTEMBER 6, 2018

Successful Customer Experience Management (CEM) is data-led, and customer data analysis is its foundational activity. Customer Experience

Analysis 163

Analysis CEM Customer Experience Management Data 163

CloudCherry

FEBRUARY 13, 2018

The insights derived from the multi-level theme analysis can also empower employees with a prioritized list of actions they need to take in order to deliver outcomes , in addition to helping shape brand experiences. Customer Experience Sentiment Analysis

Analysis 228

Analysis Trends Policies Brands 228

MaritzCX

AUGUST 28, 2018

We certainly do not set out in marketing research endeavors to make mortal mistakes with design and analysis, but the complexity involved in linkage analysis is susceptible to errors both of omission and commission.

Analysis 156

Analysis Communication Marketing 156

Retently

SEPTEMBER 12, 2018

Moreover, a manual analysis would imply multiple errors caused by distractions and fatigue. Emotions, experiences, and knowledge are all influencers of a human being’s perception and are the root cause of inconsistencies in feedback analysis. Automated Text Analysis with MonkeyLearn.

Analysis 105

Analysis Effort Score Net Promoter Score Feedback 105

Michelli Experience

APRIL 14, 2017

Not surprisingly, emotion analysis is receiving a lot of buzz. What is the missing link of emotional analysis? The missing link of emotional analysis are the actions that trigger certain feelings in customers. Emotion analysis for actionable insights.

Analysis 236

Analysis Feedback NPS Insurance 236

TechSee

MAY 15, 2018

The post Smart Home Market Analysis – Expectations vs. Reality appeared first on Techsee. All eyes were on the smart home market in 2017. After all, industry experts such as MarketsandMarkets predicted that the industry would be valued at to$137.91B by 2023, growing at a CAGR of 13.61%.

Analysis 109

Analysis Marketing Wireless Consumers 109

Customer Bliss

NOVEMBER 3, 2016

Customer analysis is no doubt an important topic in CX. We talked a lot about creating a customer room — they call it a CPX studio — which can be a really valuable tool for customer analysis. Customer analysis: The power of regularly engaging leaders in the customer room.

Analysis 203

Analysis Company ROI Chief Customer Officer 203

Thematic

JULY 12, 2018

Have you heard of Thematic analysis ? If you are working in insights or data analysis, you will have heard of Sentiment Analysis. Sentiment analysis is important because companies want their brand being perceived positively, or at least more positively than the brands of competitors. Sentiment analysis, if accurate, can be a valuable tool for this specific use case. But what about Thematic analysis? Thematic analysis is more nuanced.

Analysis 46

Analysis Poor Customer Service Feedback Tools 46

Clarabridge

NOVEMBER 17, 2015

You have more customer data than ever before, and customer satisfaction analysis is one of the most important things that you can do with it. But what exactly is customer satisfaction analysis? The post The Key to Customer Satisfaction Analysis appeared first on Clarabridge.

Analysis 124

Analysis Customer Satisfaction Survey Social Media 124

Middlesex Consulting

DECEMBER 14, 2015

Combining different types of data (Linkage analysis)

. We all collect lots of data. We all have financial and operational data and many of us also conduct satisfaction and loyalty surveys.

Analysis 78

Analysis Data Call Center Loyalty 78

Magellan Solutions

AUGUST 27, 2017

In the field of engineering, structural analysis is one of the services being offered by BPOs to assist structural engineers in fulfilling their work. . The post Ensure High Quality Products By Outsourcing Structural Analysis Services appeared first on Magellan Solutions.

Analysis 61

Analysis Software Tools Training 61

Michelli Experience

APRIL 14, 2017

Not surprisingly, emotion analysis is receiving a lot of buzz. What is the missing link of emotional analysis? The missing link of emotional analysis are the actions that trigger certain feelings in customers. Emotion analysis for actionable insights.

Analysis 130

Analysis Feedback NPS Insurance 130

ijgolding

SEPTEMBER 24, 2015

Last year, Nunwood’s UK analysis concluded that ‘Customer Excellence is here: it’s just not evenly distributed yet’. This 2015 analysis of the UK shows we are moving rapidly into the second great age of branding: the era of experience branding.

Analysis 141

Analysis Brands Report Travel 141

Thematic

SEPTEMBER 12, 2018

Over the past few weeks, we’ve reviewed several Text Analytics approaches to feedback analysis: word spotting in Excel , manual rules , text categorization , and topic modelling. Now, it’s time for Thematic Analysis. Thematic Analysis: How it works.

Analysis 56

Analysis Groups Survey Training 56

CSM Magazine

AUGUST 30, 2018

Dan Somers of Warwick Analytics explains how machine learning is improving the lack of accuracy and relevance associated with sentiment analysis. . Sentiment Analysis is widely used to supplement the analysis of text data in surveys, complaints, reviews and other contact centre data.

Analysis 52

Analysis Data Effort Score Resources 52

ReviewTrackers

MAY 2, 2018

Competitive analysis helps you understand what makes your restaurant different than the restaurants that are similar to yours. With a competitive analysis, you can gain actionable insights into how other restaurants are performing – what they’re good at and what they’re strong at.

Analysis 78

Analysis How To Guest Experience Groups 78

ReviewTrackers

APRIL 17, 2018

Conducting competitor analysis doesn’t have to be hard. Why Do Competitor Analysis on Facebook? What factors should you take into consideration when conducting competitor analysis on Facebook? Facebook Competitive Analysis Tools.

Analysis 78

Analysis Tools Tips Social Media 78

Thematic

JULY 23, 2018

I wanted to share with you my learnings from when our team at Thematic organized and sponsored a free 3-hour workshop on Deep Learning for Sentiment Analysis, run by Dr. Felipe Bravo-Marquez. Customer feedback analysis is one of the hardest NLP tasks. Blog Sentiment analysis

Analysis 56

Analysis Hotels Training Data 56

Confirmit

MAY 12, 2018

Analytics are the systematic computational analysis of data. These techniques include topics like key Driver Analysis. Key driver analysis is one of the most powerful analysis techniques available to business today.

Analysis 52

Analysis Video Resources Data 52

Middlesex Consulting

DECEMBER 14, 2015

Combining different types of data (Linkage analysis). For a skilled data analysis junkie, not a data scientist, there is a great deal of useful information to be gained by looking at all your data together and drawing the appropriate conclusions to improve your customer’s experiences, financial results, and employee satisfaction (a side benefit of making your customers happier). We all collect lots of data.

Analysis 60

Analysis Data Financial Call Center 60

CloudCherry

SEPTEMBER 6, 2018

The definition of predictive analytics is made of up of few different pieces: correlation analysis, which includes customer sentiment and impact analysis; and causal analysis, which includes path analysis. Correlation Analysis. The major components of predictive analytics, in this case, are customer sentiment and impact analysis, as well as their subsequent correlations to customer behavior. Impact Analysis. Path Analysis.

Analysis 212

Analysis NPS Financial Metrics 212

Clarabridge

SEPTEMBER 5, 2017

Challenges of customer feedback analysis: Analyzing all this data correctly is critical, because it reveals everything from buying trends to product flaws and provides a significant business advantage. Manual analysis: Many approaches to text analytics have been tried and found lacking.

Analysis 56

Analysis Feedback Data Survey 56

Magellan Solutions

MARCH 8, 2018

Analysis Of The Latest Statistics Of The BPO Industry appeared first on Magellan Solutions. Business Process Outsourcing Call center industry Call Center Philippines Call Center Services bpo industry business process outsourcing call center data analysis call center industry

Analysis 64

Analysis Industry Roadmap Contact Center 64

MaritzCX

OCTOBER 26, 2017

As an organization, Nissan has pride in their brand and in being innovative when it comes to focusing on and driving their customers’ experience. They strive to deliver a superior experience tailored to customer demographics.

Analysis 260

Analysis Sales Innovation Brands 260

Promoter.io

SEPTEMBER 14, 2017

The post How to Clone Your Best Customers with Attribute Analysis appeared first on Promoter.io Imagine you have a Net Promoter Score of 75. That’s pretty amazing, right? According to scoring guidelines, it’s world class!

Analysis 65

Analysis Net Promoter Score Guidelines Airlines 65

Genroe

FEBRUARY 6, 2017

While there are many advanced statistical packages out there you don’t need them to perform a detailed and comprehensive analysis of your survey data. The post Webinar: Practical Survey Analysis in Excel appeared first on Genroe. Excel is a very functional tool and it has the advantage of being on everyone’s desk. In this one hour webinar we will share, using Excel: How to design your survey […]. Best Practices Customer Feedback

Analysis 51

Analysis Survey Tools Data 51

Clarabridge

FEBRUARY 14, 2017

Root cause analysis means looking at all your data to find out what is really causing the problems that your customers are experiencing. Because of this root cause analysis, the engineering team redesigned the headrest fastening system. Customer Experience big data root cause analysis

Analysis 63

Analysis Metrics System Measurement 63

Confirmit

MARCH 5, 2017

Confirmit Genius employs state-of-the-art statistical analysis techniques for analyzing items of text (such as survey verbatims, social media posts, etc.)

Analysis 52

Analysis Multi-Channel Social Media Employee Engagement 52

Interaction Metrics

APRIL 12, 2016

Certainly, executives know that they could read comments or apply software-based text analytics—but what’s really needed to unpack meaning is intelligent text analysis. Unfortunately, most research agencies have not been good at educating the marketplace on the advantages of this kind of analysis. Is text analysis similar to just reading customer comments? Adding new codes for emergent themes (good text analysis must be performed in an iterative, non-linear way).

Analysis 43

Analysis Customer Experience Survey Software 43

Syngro

JULY 4, 2018

The post Choosing the analysis method for your market research appeared first on Maru/Syngro. Whether you’re interested in learning more about your customer’s buying patterns or how much they are willing to pay for a new product, market research is the answer.

Analysis 52

Analysis Data Marketing Customers 52

Clarabridge

FEBRUARY 14, 2017

Root cause analysis means looking at all your data to find out what is really causing the problems that your customers are experiencing. Because of this root cause analysis, the engineering team redesigned the headrest fastening system. Customer Experience big data root cause analysis

Analysis 52

Analysis Metrics System Measurement 52

Clarabridge

FEBRUARY 14, 2017

Root cause analysis means looking at all your data to find out what is really causing the problems that your customers are experiencing. Because of this root cause analysis, the engineering team redesigned the headrest fastening system. Customer Experience big data root cause analysis

Analysis 52

Analysis Metrics System Measurement 52

Bold360

JUNE 6, 2016

Whether by default or by design, every company provides a customer experience. s unavoidable because, as sensory beings, we experience our interactions and the interactions we have with businesses are no different. The quality of those experiences when interacting with businesses is determined by a number of factors. Of the more important factors, how and where we interact with businesses greatly influences the type of customer experiences we have

Touchpoint 46

Touchpoint Analysis Customer Experience Interaction 46

Verint

OCTOBER 2, 2017

CRMXchange Roundtable Webinar. October 12; Webinar. Verint’s Kelly Koelliker, director, global solutions marketing, will present “Innovations and Trends in Customer Service” at 2 p.m.

Analysis 35

Analysis ROI Measurement Tips 35

Chattermill

AUGUST 7, 2018

How to perform effective Net Promoter Score analysis. NPS Analysis. How to perform effective NPS analysis. The first tool you can use to organize your NPS survey information for analysis is tagging, and two ways you can tag your feedback is by tracking themes and sentiments. As long as the AI has a sizeable input from which to draw its predictions, this approach tends to result in extremely accurate feedback analysis at scale.

Net Promoter Score 40

Net Promoter Score NPS Analysis Feedback 40

Syngro

JUNE 20, 2018

Satisfaction and Loyalty Analysis. Surveys that ask customers to choose between different products with unique features and price points, typically done via conjoint analysis, can help you identify what features are most valuable to your audience and what they’d be willing to pay for them. The post Choosing the right type of analysis for your market research appeared first on Maru/Syngro.

Analysis 47

Analysis Advertising Competitive Advantage Brands 47

Chattermill

JULY 30, 2018

How to perform effective Net Promoter Score analysis. NPS Analysis. How to perform effective NPS analysis. The first tool you can use to organize your NPS survey information for analysis is tagging, and two ways you can tag your feedback is by tracking themes and sentiments. As long as the AI has a sizeable input from which to draw its predictions, this approach tends to result in extremely accurate feedback analysis at scale.

Net Promoter Score 40

Net Promoter Score NPS Analysis Feedback 40

Talkdesk

FEBRUARY 23, 2017

The post Improving CSAT with Predictive Customer Service: Data Analysis appeared first on Talkdesk.

Analysis 56

Analysis Customer Experience Data Measurement 56

ForeSee

MARCH 20, 2018

The post Data-Driven Design Series, Part III: Pre-Design Analysis appeared first on ForeSee. Design with intention: Finding and Keeping What Works The previous post in our series examined the importance of attitudinal data and creating a detailed test plan based on user-centered KPIs. Research & CX Data Usability

Analysis 46

Analysis Data 46

ForeSee

AUGUST 4, 2017

As many professionals charged with managing the customer experience at their organization will tell you, being able to effectively leverage Root Cause Analysis (RCA) can be crucial for identifying and addressing customer issues. The post The truth about using Root Cause Analysis with Voice of Customer data appeared first on ForeSee. Insights Measurement & Analytics Retail Uncategorized customer data RCA Root Cause Analysis Voice of Customer data

Analysis 46

Analysis Voice of Customer Customer Experience Data 46

Waypoint Group

NOVEMBER 6, 2015

Yet this sort of feedback analysis happens all the time. Armed with effective analysis and a powerful financial story, you can use voice of customer insight to truly accelerate growth for the company. Does your analysis combine apples + oranges to create these fictitious Orples?

Analysis 60

Analysis B2B Feedback Net Promoter Score 60

MaritzCX

OCTOBER 24, 2013

In Part 1 we concluded by discussing the value of discovering patterns and improving the odds of getting a hit in baseball. Now imagine your most recent customer survey respondents. Your key metric is NPS, and perhaps the recent surveys follow a pattern as shown, and similarly for all in the current wave: Promoter, Passive, View Article

Analysis 200

Analysis Voice of Customer NPS Survey 200