Why Sentiment Analysis Matters to B2B Customer Service
B2B Customer Service Blog - TeamSupport
FEBRUARY 8, 2019
With this said, here are a few ways sentiment analysis matters to B2B customer service and why it’s become a focal point for many teams…. You can understand true meaning at a glance with sentiment technology – One of the best uses of sentiment analysis is the ability to get a snapshot of the “feeling of a message” without reading every single word. Wrapping up, sentiment analysis matters to B2B customer service because it makes your communication smarter and more efficient.