Mastering Competitive Analysis Reporting

NetBase

Our Social Media Reporting Series continues with a look at how to use competitor analysis reporting to stay alive and thriving. What Can You Do with Competitive Analysis? What does competitive analysis reporting do for your brand? Through competitive analysis reporting.

AI Series: Demystifying AI in Sentiment Analysis

NetBase

Sentiment analysis is the foundation of social analytics – and of understanding your target audience. Advanced AI Sentiment Analysis Considerations to Plan Ahead For. Demystifying AI in Sentiment Analysis (Currently viewing). Sentiment Analysis

Customer Experience Management starts with Effective Customer Data Analysis

iPerceptions

Successful Customer Experience Management (CEM) is data-led, and customer data analysis is its foundational activity. Customer Experience

The Best Competitor Analysis Tools

Brand Watch

For brands, the growth of online activity has seen competitor analysis methods , metrics and tools blossom. There is now no shortage of competitor analysis tools on the market, and each can offer insights relevant to its own particular niche and contribute to competitive benchmarking.

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

Here’s a digital insurance business example: Who: Analysis of past purchases by demographic groups shows. If Artificial Intelligence (AI) for the overall business is a red hot. topic in C-suites, AI for customer engagement is white hot.

Powering Sentiment Analysis with Machine and Deep Learning

CloudCherry

The insights derived from the multi-level theme analysis can also empower employees with a prioritized list of actions they need to take in order to deliver outcomes , in addition to helping shape brand experiences. Customer Experience Sentiment Analysis

How Customer Sentiment Analysis Can Boost Sales and Grow Your Business

CloudCherry

The Value of Customer Sentiment Analysis Tools. Customer sentiment analysis breaks down what your customer says and feels about the brand experience. Customer sentiment analysis tools can determine if each customer’s feedback was a positive, negative or neutral reaction to your brand. For companies that engage with large customer segments, they can save time and effort by using sentiment analysis software to automate the segregation and analysis process as well.

Mastering Influencer Analysis Reporting

NetBase

Our Social Media Reporting Series continues with a look at how to perform influencer analysis reporting – and why you must. Agencies like Intermark Group use this type of reporting to understand influencer activity in the context of converged media analysis for their clients.

Advanced AI Sentiment Analysis: Conversational Context

NetBase

When it comes to sentiment analysis , AI technology is a powerful advantage. What makes sentiment analysis so valuable is the way it contextualizes social conversations. The post Advanced AI Sentiment Analysis: Conversational Context appeared first on NetBase. Sentiment Analysi

Analysis of the Top 100 eCommerce Help Centers

Kayako

Digging into this deeper — and to be clear on our analysis — we were looking for an option on the page to translate only. Design standards are not top of mind for you as a customer support professional but they are critical to your customers’ experiences.

Executive Report: The Customer Data Too Often Overlooked by the C-Suite

dashboards that take the analysis burden off the. New Study Reveals Reliance on Too Few. Data Sources; Organizations Likely Missing. Opportunities to Meet the Real Needs of.

{Guest Post} Emotional Analysis Of Customer Feedback: The Missing Link

Michelli Experience

Not surprisingly, emotion analysis is receiving a lot of buzz. What is the missing link of emotional analysis? The missing link of emotional analysis are the actions that trigger certain feelings in customers. Emotion analysis for actionable insights.

How to Conduct a Social Media Competitive Analysis

NetBase

It might be obvious that competitive analysis should be part of brand operations, but what’s not always so obvious is what exactly that means – especially with regard to the social realm. Here are some guidelines to ensure your competitive analysis gets you immediate, actionable intel.

3 Reporting Hacks for Your Next Competitive Analysis

NetBase

The purpose of a solid competitive analysis should be obtaining an overview of your space and exploring what competitors are doing so you can learn from them. The post 3 Reporting Hacks for Your Next Competitive Analysis appeared first on NetBase. Competitor Analysis

How to Do an Effective Competitive Analysis

Brand Watch

Marketing Uncategorized

TripAdvisor Review Analysis: Stats Your Business Should Know

ReviewTrackers

TripAdvisor Review Analysis. The post TripAdvisor Review Analysis: Stats Your Business Should Know appeared first on ReviewTrackers. How People Use TripAdvisor Reviews. Travel website TripAdvisor is a huge platform for travelers looking to connect with businesses.

A new era of experience branding: The KPMG Nunwood Customer Experience Excellence Centre 2015 UK Analysis

ijgolding

Last year, Nunwood’s UK analysis concluded that ‘Customer Excellence is here: it’s just not evenly distributed yet’. This 2015 analysis of the UK shows we are moving rapidly into the second great age of branding: the era of experience branding.

How Retently Automated Customer Feedback Analysis Using MonkeyLearn

Retently

Moreover, a manual analysis would imply multiple errors caused by distractions and fatigue. Emotions, experiences, and knowledge are all influencers of a human being’s perception and are the root cause of inconsistencies in feedback analysis. Automated Text Analysis with MonkeyLearn.

Get a Deeper Understanding of Consumer Sentiment With Emotion Analysis

Brand Watch

Avoiding the Seven Deadly Sins of Linkage Analysis

MaritzCX

We certainly do not set out in marketing research endeavors to make mortal mistakes with design and analysis, but the complexity involved in linkage analysis is susceptible to errors both of omission and commission.

Here’s why Thematic analysis beats sentiment analysis

Thematic

Have you heard of Thematic analysis ? If you are working in insights or data analysis, you will have heard of Sentiment Analysis. Sentiment analysis is important because companies want their brand being perceived positively, or at least more positively than the brands of competitors. Sentiment analysis, if accurate, can be a valuable tool for this specific use case. But what about Thematic analysis? Thematic analysis is more nuanced.

Smart Home Market Analysis – Expectations vs. Reality

TechSee

The post Smart Home Market Analysis – Expectations vs. Reality appeared first on Techsee. All eyes were on the smart home market in 2017. After all, industry experts such as MarketsandMarkets predicted that the industry would be valued at to$137.91B by 2023, growing at a CAGR of 13.61%.

What Is a Competitive Analysis & Why Is it Important?

NetBase

It takes constant competitor analysis to ensure your place in the market – but what exactly does that mean? It’s a tall order – which is why competitive analysis is so important. But what exactly is competitor analysis, to answer our earlier question? What Is Audience Analysis?

Customer Analysis: How about creating a customer room?

Customer Bliss

Customer analysis is no doubt an important topic in CX. We talked a lot about creating a customer room — they call it a CPX studio — which can be a really valuable tool for customer analysis. Customer analysis: The power of regularly engaging leaders in the customer room.

Social Sentiment Analysis: National Coffee Day Generates Major ‘Buzz’

NetBase

Here are some insights to keep in mind as you apply sentiment analysis to the next commemorative day that matters to your brand. What else is noteworthy in our social analysis? The post Social Sentiment Analysis: National Coffee Day Generates Major ‘Buzz’ appeared first on NetBase.

Why Sentiment Analysis Matters to B2B Customer Service

B2B Customer Service Blog - TeamSupport

With this said, here are a few ways sentiment analysis matters to B2B customer service and why it’s become a focal point for many teams…. You can understand true meaning at a glance with sentiment technology – One of the best uses of sentiment analysis is the ability to get a snapshot of the “feeling of a message” without reading every single word. Wrapping up, sentiment analysis matters to B2B customer service because it makes your communication smarter and more efficient.

Ensure High Quality Products By Outsourcing Structural Analysis Services

Magellan Solutions

In the field of engineering, structural analysis is one of the services being offered by BPOs to assist structural engineers in fulfilling their work. . The post Ensure High Quality Products By Outsourcing Structural Analysis Services appeared first on Magellan Solutions.

The Key to Customer Satisfaction Analysis

Clarabridge

You have more customer data than ever before, and customer satisfaction analysis is one of the most important things that you can do with it. But what exactly is customer satisfaction analysis? The post The Key to Customer Satisfaction Analysis appeared first on Clarabridge.

Basic Linkage Analysis

Middlesex Consulting

Combining different types of data (Linkage analysis)

. We all collect lots of data. We all have financial and operational data and many of us also conduct satisfaction and loyalty surveys.

Customer feedback analysis 101: What’s the best way to analyze vast amounts of feedback?

Thematic

In this blog, I’ll aim to answer these questions: Why do you need a customer feedback analysis solution in the first place? Why do you need a feedback analysis solution in the first place? 4 benefits of effective feedback analysis. Unbiased competitive analysis.

{Guest Post} Emotional Analysis Of Customer Feedback: The Missing Link

Michelli Experience

Not surprisingly, emotion analysis is receiving a lot of buzz. What is the missing link of emotional analysis? The missing link of emotional analysis are the actions that trigger certain feelings in customers. Emotion analysis for actionable insights.

Advanced Campaign Analysis: Measuring Campaign Effectiveness, Impact

Optimove

The post Advanced Campaign Analysis: Measuring Campaign Effectiveness, Impact appeared first on Optimove. library

Advanced Campaign Analysis: Measuring Campaign Effectiveness and Long-Term Impact

Optimove

The post Advanced Campaign Analysis: Measuring Campaign Effectiveness and Long-Term Impact appeared first on Optimove

Social Media Reporting Series: Mastering Brand Analysis Reporting

NetBase

This first post in our Social Media Reporting Series explains how Brand Analysis Reporting lets you communicate these insights quickly and, most importantly – accurately. We’ll talk more about Competitor Analysis Reporting in a future post.

How Octagon Powers Social Campaigns with Influencer Analysis

NetBase

In a recent campaign, Octagon helped a food product client that needed enhanced audience analysis. The post How <strong>Octagon</strong> Powers Social Campaigns with Influencer Analysis appeared first on NetBase.

Basic Linkage Analysis

Middlesex Consulting

Combining different types of data (Linkage analysis). For a skilled data analysis junkie, not a data scientist, there is a great deal of useful information to be gained by looking at all your data together and drawing the appropriate conclusions to improve your customer’s experiences, financial results, and employee satisfaction (a side benefit of making your customers happier). We all collect lots of data.

9 Practical Tips for an Effective NPS Data Analysis and Reporting

Retently

Understand the Net Promoter Score Analysis. Luckily, a thorough NPS survey analysis can showcase which channels work best with certain types of clients. Feedback Sentiment Analysis. Feedback Text Analysis. Feedback text analysis report.