Keatext

NOVEMBER 19, 2021

The post How customer sentiment analysis works appeared first on Keatext. Sentiment Analysis

Analysis 75

Analysis Customers 75

Keatext

FEBRUARY 17, 2022

The post What is sentiment analysis? appeared first on Keatext. Glossary

Analysis 67

Analysis 67

Thematic

MAY 23, 2022

Thematic users are now able to analyze messages from Slack! In Slack, it can be hard to keep track of the large amount of messages, questions, and requests coming in. Consistent issues and opportunities can just get lost in the noise.

Analysis 68

Analysis Connections Report Tools 68

Lumoa

APRIL 24, 2019

What you can do and the benefits of a text analysis software. Find out what you need to think about when deciding on a text analysis software to invest in. Feed generated with FetchRSS

Analysis 219

Analysis Software How To 219

Advertiser: Vanilla Forums

What does 2021 have in store for the community profession? Will these unprecedented times expedite the rise of branded communities? What can organizations do to ensure their business remains relevant? This year's community predictions have all the answers! 2020 was a year unlike any we've seen in our lifetimes. These challenges have pushed organizations to seek digital solutions to remain relevant and connect with their customers online. What impact has the global situation had on the community and what can we expect moving forward into 2021? This year's annual Community Predictions will provide you with everything you need to know to succeed in 2021.

Connections

Keatext

MARCH 1, 2022

The post What is text analytics and text analysis? appeared first on Keatext. Glossary glossary

Analysis 67

Analysis 67

InnerTrends

APRIL 29, 2022

growth customer engagement onboarding Activation data analytics data-led cohort analysisAnalyze user behavior and conversions with cohort reports - the method that mirrors reality.

Analysis 52

Analysis Report Data Customer Engagement 52

Thematic

SEPTEMBER 22, 2021

The majority of qualitative data analysis still happens manually. Both help automate qualitative data analysis. In this post we want to teach you how to conduct a successful qualitative data analysis. Businesses often perform qualitative data analysis on customer feedback.

Analysis 95

Analysis Data Software NPS 95

NetBase

JULY 20, 2020

Thanks to next-generation AI-powered consumer intelligences, social media sentiment analysis is now a mainstay of social analytics, but what exactly is it? Why is Sentiment Analysis Important? What is Social Sentiment Analysis? How does social sentiment analysis help then?

Analysis 64

Analysis Social Media Consumers Brands 64

Keatext

MARCH 10, 2022

The post What is support and help desk ticket analysis? appeared first on Keatext. Glossary glossary

Analysis 74

Analysis 74

Advertiser: ZoomInfo

Forward-thinking marketing organizations have continuously invested in a database strategy for enabling marketing processes. Download this ebook to learn how to maintain a strategy that includes refreshed information, database cleanses, and an accurate analysis at the same time.

Strategy

ProProfs Chat

JANUARY 30, 2022

Such data cannot be used for statistical analysis. Quantitative Data Analysis Methods. Here, we will look at a few quantitative data analysis methods that you can choose to analyze your next data research project effectively. MaxDiff Analysis. TURF Analysis.

Analysis 52

Analysis Examples Data Survey 52

CX Workout - Ideas Blog

SEPTEMBER 10, 2020

Cultivating a customer-centric culture with Decooda Impact Analysis. The Decooda Impact Analysis reveals the granular emotions and cognitive insights of the customer experience that get everyone on the team aligned to the needs of the customer. Why is the Impact Analysis so important?

Analysis 79

Analysis Culture Customer Centricity Government 79

NetBase

JULY 20, 2020

And one such layer is audience analysis. That’s where audience analysis comes in. Let’s take a more thorough look at what audience analysis is, how it works, and why it’s such a crucial component of social media analytics. Why Audience Analysis? What Is Audience Analysis?

Analysis 60

Analysis Social Media Brands Exercises 60

Uniphore

OCTOBER 7, 2021

What is Conversational Flow Analysis? Conversational flow analysis is what helps conversational AI better understand what humans are talking about using the context associated with different sections or phases of an agent/customer conversation. The post Why Conversational AI is incomplete without Conversational Flow Analysis appeared first on Uniphore.

Analysis 100

Analysis Policies Contact Center Communication 100

Speaker: Scott Stephenson, Co-Founder, CEO Deepgram

Real-time speech transcription, analysis, and enablement are now a reality. Post-call analysis and selective call auditing has brought you more information and insights on your customers, but what can you do with real-time transcriptions for all your calls? Learn how enterprises can unlock new opportunities with transcription, analysis, and enablement that’s available in milliseconds for every single call.

Analysis

CloudCherry

SEPTEMBER 2, 2018

The Value of Customer Sentiment Analysis Tools. Customer sentiment analysis breaks down what your customer says and feels about the brand experience. Customer sentiment analysis tools can determine if each customer’s feedback was a positive, negative or neutral reaction to your brand. For companies that engage with large customer segments, they can save time and effort by using sentiment analysis software to automate the segregation and analysis process as well.

Analysis 188

Analysis Sales Customer Experience Feedback 188

Ascribe

AUGUST 24, 2021

Since you’re frequently dealing with large volumes of data when you’re working with verbatim comments, the text analysis process needs to be as automated as possible for both data collection and analysis. Text analytic software is a type of tool that performs text analysis. Custom-built tools: In some cases, you may have specialized requirements and use cases for text analysis that is not available through commercially available software. The Benefits of Text Analysis.

Analysis 40

Analysis Software Data Net Promoter Score 40

Ascribe

AUGUST 24, 2021

Since you’re frequently dealing with large volumes of data when you’re working with verbatim comments, the text analysis process needs to be as automated as possible for both data collection and analysis. Text analytic software is a type of tool that performs text analysis. Custom-built tools: In some cases, you may have specialized requirements and use cases for text analysis that is not available through commercially available software. The Benefits of Text Analysis.

Analysis 40

Analysis Software Data Net Promoter Score 40

Totango

APRIL 20, 2020

Customer churn analysis can provide you and your teams with valuable insight into what drives your current churn rate and potential improvements. A Checklist for Customer Churn Analysis. Cutting-Edge Customer Churn Analysis.

Analysis 72

Analysis ROI System Customer Journeys 72

Speaker: Nathan Hart, Mary Kane & Imran Mohammed

Join The Northridge Group for an exploration into how a data-driven root cause analysis of Contact Center First Contact Resolution (FCR) issues can lead to actionable insights to resolve FCR problems, improve Customer Experience, and reduce costs!

Groups

iPerceptions

SEPTEMBER 6, 2018

Successful Customer Experience Management (CEM) is data-led, and customer data analysis is its foundational activity. Customer Experience

CEM 140

CEM Analysis Customer Experience Management Data 140

CloudCherry

FEBRUARY 13, 2018

The insights derived from the multi-level theme analysis can also empower employees with a prioritized list of actions they need to take in order to deliver outcomes , in addition to helping shape brand experiences. The post Powering Sentiment Analysis with Machine and Deep Learning appeared first on CloudCherry. Customer Experience Sentiment Analysis

Analysis 174

Analysis Trends Policies Brands 174

Keatext

OCTOBER 7, 2021

The post How sentiment analysis unlocks the voice of your employees appeared first on Keatext.

Analysis 67

Analysis 67

Kapta

FEBRUARY 7, 2022

This starts with tracking your churn rate versus customer retention and running churn analysis to discover what's causing customers to go to the competition — and change it. For a business to be successful, you must be willing to make continuous updates and improvements where necessary.

Customer Success 71

Customer Success Analysis Customers Customer Retention 71

Advertiser: ZoomInfo

This eBook highlights best practices for developing a pipeline management process that helps sales leaders and their team C.L.O.S.E (you’ll see what we mean in this eBook) more revenue through data-driven prospecting, stage analysis, and subsequent sales enablement.

eBook

Brandwatch CX

FEBRUARY 5, 2019

For brands, the growth of online activity has seen competitor analysis methods , metrics and tools blossom. There is now no shortage of competitor analysis tools on the market, and each can offer insights relevant to its own particular niche and contribute to competitive benchmarking. General Competitor Analysis Tools. SEO and Keyword Analysis Tools. SEMRush – Analysis shows a range of metrics around keywords, paid search, and rankings.

Analysis 58

Analysis Tools Social Media Advertising 58

SurveySparrow

MARCH 29, 2021

By using market analysis tools, you will be able to get a lot of information about customers, competitors, industries, and so on. Top 5 market analysis tools. As a market analysis tool, SurveySparrow leaves no stone unturned into making your market research process a smooth affair. .

Analysis 52

Analysis Tools Software Marketing 52

Brandwatch CX

JANUARY 31, 2022

Analysis 85

Analysis Data 85

ReviewTrackers

FEBRUARY 27, 2020

Product Updates

Analysis 104

Analysis Customer Experience Customers 104

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Here’s a digital insurance business example: Who: Analysis of past purchases by demographic groups shows. If Artificial Intelligence (AI) for the overall business is a red hot. topic in C-suites, AI for customer engagement is white hot.

Contact Center

Genroe

JULY 6, 2021

These are difficult questions to answer but Kano analysis is one tool that you can use to help you make a decision. The post Kano Model Analysis Plus Net Promoter® Equals Customer Loyalty appeared first on B2B Marketing | Customer Feedback | Net Promoter Score | Genroe.

Analysis 52

Analysis Net Promoter Score B2B Loyalty 52

CustomerSuccessBox

JULY 26, 2021

What is Customer Profitability Analysis ? Customer profitability analysis allows you to segment your customers by their profit contribution to your business. To calculate Customer Profitability Analysis, you’ll need to analyze a lot of data but being specific it starts with two.

Analysis 52

Analysis Touchpoint Measurement Exceptional Customer Service 52

SurveySparrow

JANUARY 28, 2022

The analysis part remains. It’s not in-depth, but it’s an analysis nonetheless. Through descriptive analysis, you already know which mode of transport people prefer. Step 3 – Statistical Analysis. Four different data types bring structure to any raw data.

Analysis 52

Analysis Examples Transportation Data 52

DemandJump

JULY 24, 2020

If you want to compete, you have to know what you’re up against. Choosing keywords for SEO includes knowing what keywords your competitors are targeting and ranking for. This helps you understand what search phrases are driving business , and which phrases can set you apart from others in the market.

Analysis 52

Analysis Tips Strategy Consumers 52

ProProfs Chat

JANUARY 4, 2022

In contrast, quantitative data represents the “quantity” or numerical value that can be used for statistical analysis. . Qualitative Data Analysis in 5 Easy Steps. Qualitative data analysis refers to the process of organizing data and making the right interpretation out of it.

Analysis 52

Analysis Examples Data Social Media 52

NetBase

JANUARY 11, 2019

Our Social Media Reporting Series continues with a look at how to use competitor analysis reporting to stay alive and thriving. What Can You Do with Competitive Analysis? What does competitive analysis reporting do for your brand? Then you can use these competitive analysis insights in tandem with other data points – like last year’s revenue, campaign activities, survey data, and Net Promoter Score – for a comprehensive brand picture to inform ongoing strategy.

Analysis 43

Analysis Report Social Media Net Promoter Score 43