CloudCherry

SEPTEMBER 2, 2018

The Value of Customer Sentiment Analysis Tools. Customer sentiment analysis breaks down what your customer says and feels about the brand experience. Customer sentiment analysis tools can determine if each customer’s feedback was a positive, negative or neutral reaction to your brand. For companies that engage with large customer segments, they can save time and effort by using sentiment analysis software to automate the segregation and analysis process as well.

Analysis 188

Analysis Sales Customer Experience Feedback 188

CloudCherry

FEBRUARY 13, 2018

The insights derived from the multi-level theme analysis can also empower employees with a prioritized list of actions they need to take in order to deliver outcomes , in addition to helping shape brand experiences. Customer Experience Sentiment Analysis

Analysis 227

Analysis Trends Policies Brands 227

iPerceptions

SEPTEMBER 6, 2018

Successful Customer Experience Management (CEM) is data-led, and customer data analysis is its foundational activity. Customer Experience

Analysis 163

Analysis CEM Customer Experience Management Data 163

Michelli Experience

APRIL 14, 2017

Not surprisingly, emotion analysis is receiving a lot of buzz. What is the missing link of emotional analysis? The missing link of emotional analysis are the actions that trigger certain feelings in customers. Emotion analysis for actionable insights.

Analysis 236

Analysis Feedback NPS Insurance 236

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MaritzCX

AUGUST 28, 2018

We certainly do not set out in marketing research endeavors to make mortal mistakes with design and analysis, but the complexity involved in linkage analysis is susceptible to errors both of omission and commission.

Analysis 156

Analysis Communication Marketing 156

Kayako

FEBRUARY 16, 2017

Digging into this deeper — and to be clear on our analysis — we were looking for an option on the page to translate only. Design standards are not top of mind for you as a customer support professional but they are critical to your customers’ experiences.

Ecommerce 244

Ecommerce Analysis Knowledge Base Retail 244

TechSee

MAY 15, 2018

The post Smart Home Market Analysis – Expectations vs. Reality appeared first on Techsee. All eyes were on the smart home market in 2017. After all, industry experts such as MarketsandMarkets predicted that the industry would be valued at to$137.91B by 2023, growing at a CAGR of 13.61%.

Analysis 109

Analysis Marketing Wireless Consumers 109

Retently

SEPTEMBER 12, 2018

Moreover, a manual analysis would imply multiple errors caused by distractions and fatigue. Emotions, experiences, and knowledge are all influencers of a human being’s perception and are the root cause of inconsistencies in feedback analysis. Automated Text Analysis with MonkeyLearn.

Analysis 106

Analysis Effort Score Net Promoter Score Feedback 106

NetBase

OCTOBER 8, 2018

Here are some insights to keep in mind as you apply sentiment analysis to the next commemorative day that matters to your brand. What else is noteworthy in our social analysis? The post Social Sentiment Analysis: National Coffee Day Generates Major ‘Buzz’ appeared first on NetBase.

Analysis 63

Analysis Brands Course Examples 63

Customer Bliss

NOVEMBER 3, 2016

Customer analysis is no doubt an important topic in CX. We talked a lot about creating a customer room — they call it a CPX studio — which can be a really valuable tool for customer analysis. Customer analysis: The power of regularly engaging leaders in the customer room.

Analysis 198

Analysis Company ROI Chief Customer Officer 198

Clarabridge

NOVEMBER 17, 2015

You have more customer data than ever before, and customer satisfaction analysis is one of the most important things that you can do with it. But what exactly is customer satisfaction analysis? The post The Key to Customer Satisfaction Analysis appeared first on Clarabridge.

Analysis 124

Analysis Customer Satisfaction Social Media Survey 124

NetBase

OCTOBER 19, 2018

Social Sentiment Analysis: National Coffee Day Generates Major ‘Buzz’. The post How to Make Social Media Analysis Work for You appeared first on NetBase. Whether your goal is social engagement, increased sales, a better customer experience , or anything else, social analytics can help.

Social Media 69

Social Media Analysis Fashion How To 69

Middlesex Consulting

DECEMBER 14, 2015

Combining different types of data (Linkage analysis)

. We all collect lots of data. We all have financial and operational data and many of us also conduct satisfaction and loyalty surveys.

Analysis 78

Analysis Data Call Center Loyalty 78

Magellan Solutions

AUGUST 27, 2017

In the field of engineering, structural analysis is one of the services being offered by BPOs to assist structural engineers in fulfilling their work. . The post Ensure High Quality Products By Outsourcing Structural Analysis Services appeared first on Magellan Solutions.

Analysis 64

Analysis Software Training Customer Experience 64

Michelli Experience

APRIL 14, 2017

Not surprisingly, emotion analysis is receiving a lot of buzz. What is the missing link of emotional analysis? The missing link of emotional analysis are the actions that trigger certain feelings in customers. Emotion analysis for actionable insights.

Analysis 130

Analysis Feedback NPS Insurance 130

Wootric

OCTOBER 19, 2018

This provides a score to track over time and rich open-ended feedback, ripe for analysis. Benefits of real-time sentiment analysis of employee feedback. For example, sentiment analysis can help you understand the impact of a roll-out of a new software system or benefit plan.

Analysis 60

Analysis Employee Engagement Healthcare Feedback 60

ijgolding

SEPTEMBER 24, 2015

Last year, Nunwood’s UK analysis concluded that ‘Customer Excellence is here: it’s just not evenly distributed yet’. This 2015 analysis of the UK shows we are moving rapidly into the second great age of branding: the era of experience branding.

Analysis 141

Analysis Brands Report Travel 141

Thematic

JULY 23, 2018

I wanted to share with you my learnings from when our team at Thematic organized and sponsored a free 3-hour workshop on Deep Learning for Sentiment Analysis, run by Dr. Felipe Bravo-Marquez. Customer feedback analysis is one of the hardest NLP tasks. Blog Sentiment analysis

Analysis 68

Analysis Hotels Training Data 68

ReviewTrackers

MAY 2, 2018

Competitive analysis helps you understand what makes your restaurant different than the restaurants that are similar to yours. With a competitive analysis, you can gain actionable insights into how other restaurants are performing – what they’re good at and what they’re strong at.

Analysis 79

Analysis How To Guest Experience Groups 79

ReviewTrackers

APRIL 17, 2018

Conducting competitor analysis doesn’t have to be hard. Why Do Competitor Analysis on Facebook? What factors should you take into consideration when conducting competitor analysis on Facebook? Facebook Competitive Analysis Tools.

Analysis 79

Analysis Tools Tips Social Media 79

Thematic

SEPTEMBER 12, 2018

Over the past few weeks, we’ve reviewed several Text Analytics approaches to feedback analysis: word spotting in Excel , manual rules , text categorization , and topic modelling. Now, it’s time for Thematic Analysis. Thematic Analysis: How it works.

Analysis 68

Analysis Groups Training Survey 68

Middlesex Consulting

DECEMBER 14, 2015

Combining different types of data (Linkage analysis). For a skilled data analysis junkie, not a data scientist, there is a great deal of useful information to be gained by looking at all your data together and drawing the appropriate conclusions to improve your customer’s experiences, financial results, and employee satisfaction (a side benefit of making your customers happier). We all collect lots of data.

Analysis 60

Analysis Data Financial Call Center 60

NetBase

SEPTEMBER 12, 2018

And Coca-Cola’s recent acquisition of Costa Coffee , a serious contender, shows just how far solid social media sentiment analysis can take a brand. RELATED POSTS: Sentiment Analysis Lessons And More From Coca-Cola And BODYARMOR. Sentiment Analysis Social Analytics

Analysis 52

Analysis Social Media Sports Hotels 52

Confirmit

MAY 12, 2018

Analytics are the systematic computational analysis of data. These techniques include topics like key Driver Analysis. Key driver analysis is one of the most powerful analysis techniques available to business today.

Analysis 52

Analysis Video Resources Data 52

Clarabridge

SEPTEMBER 5, 2017

Challenges of customer feedback analysis: Analyzing all this data correctly is critical, because it reveals everything from buying trends to product flaws and provides a significant business advantage. Manual analysis: Many approaches to text analytics have been tried and found lacking.

Analysis 56

Analysis Feedback Data Survey 56

Magellan Solutions

MARCH 8, 2018

Analysis Of The Latest Statistics Of The BPO Industry appeared first on Magellan Solutions. Business Process Outsourcing Call center industry Call Center Philippines Call Center Services bpo industry business process outsourcing call center data analysis call center industry

Analysis 69

Analysis Industry Roadmap Contact Center 69

CSM Magazine

AUGUST 30, 2018

Dan Somers of Warwick Analytics explains how machine learning is improving the lack of accuracy and relevance associated with sentiment analysis. . Sentiment Analysis is widely used to supplement the analysis of text data in surveys, complaints, reviews and other contact centre data.

Analysis 52

Analysis Data Effort Score Feedback 52

MaritzCX

OCTOBER 26, 2017

As an organization, Nissan has pride in their brand and in being innovative when it comes to focusing on and driving their customers’ experience. They strive to deliver a superior experience tailored to customer demographics.

Analysis 260

Analysis Sales Innovation Brands 260

Genroe

FEBRUARY 6, 2017

While there are many advanced statistical packages out there you don’t need them to perform a detailed and comprehensive analysis of your survey data. The post Webinar: Practical Survey Analysis in Excel appeared first on Genroe. Excel is a very functional tool and it has the advantage of being on everyone’s desk. In this one hour webinar we will share, using Excel: How to design your survey […]. Best Practices Customer Feedback

Analysis 52

Analysis Survey Tools Data 52

Promoter.io

SEPTEMBER 14, 2017

The post How to Clone Your Best Customers with Attribute Analysis appeared first on Promoter.io Imagine you have a Net Promoter Score of 75. That’s pretty amazing, right? According to scoring guidelines, it’s world class!

Analysis 64

Analysis Net Promoter Score Guidelines Airlines 64

CloudCherry

SEPTEMBER 6, 2018

The definition of predictive analytics is made of up of few different pieces: correlation analysis, which includes customer sentiment and impact analysis; and causal analysis, which includes path analysis. Correlation Analysis. The major components of predictive analytics, in this case, are customer sentiment and impact analysis, as well as their subsequent correlations to customer behavior. Impact Analysis. Path Analysis.

Analysis 212

Analysis NPS Financial Metrics 212

Clarabridge

FEBRUARY 14, 2017

Root cause analysis means looking at all your data to find out what is really causing the problems that your customers are experiencing. Because of this root cause analysis, the engineering team redesigned the headrest fastening system. Customer Experience big data root cause analysis

Analysis 63

Analysis Metrics System Measurement 63

Confirmit

MARCH 5, 2017

Confirmit Genius employs state-of-the-art statistical analysis techniques for analyzing items of text (such as survey verbatims, social media posts, etc.)

Analysis 52

Analysis Multi-Channel Social Media Employee Engagement 52

Interaction Metrics

APRIL 12, 2016

Certainly, executives know that they could read comments or apply software-based text analytics—but what’s really needed to unpack meaning is intelligent text analysis. Unfortunately, most research agencies have not been good at educating the marketplace on the advantages of this kind of analysis. Is text analysis similar to just reading customer comments? Adding new codes for emergent themes (good text analysis must be performed in an iterative, non-linear way).

Analysis 43

Analysis Customer Experience Survey Software 43

InnerTrends

JUNE 22, 2018

Two conclusions sprang from our analysis: A. The post An analysis of the role of the pricing page in your conversion funnel appeared first on Customer Engagement Optimization - InnerTrends Blog.

Analysis 68

Analysis Policies Interaction Marketing 68

CloudCherry

SEPTEMBER 26, 2018

There are three different types of detection that CloudCherry accomplishes: sentiment analysis, impact analysis, and path analysis. It also allows for a deeper level of analysis. Sentiment analysis derives quantitative insights from unstructured, feelings-based data.

Analysis 276

Analysis Customer Experience NPS Survey 276

Bold360

JUNE 6, 2016

Whether by default or by design, every company provides a customer experience. s unavoidable because, as sensory beings, we experience our interactions and the interactions we have with businesses are no different. The quality of those experiences when interacting with businesses is determined by a number of factors. Of the more important factors, how and where we interact with businesses greatly influences the type of customer experiences we have

Touchpoint 46

Touchpoint Analysis Customer Experience Interaction 46

Syngro

JULY 4, 2018

The post Choosing the analysis method for your market research appeared first on Maru/Syngro. Whether you’re interested in learning more about your customer’s buying patterns or how much they are willing to pay for a new product, market research is the answer.

Analysis 52

Analysis Data Marketing Customers 52

Clarabridge

FEBRUARY 14, 2017

Root cause analysis means looking at all your data to find out what is really causing the problems that your customers are experiencing. Because of this root cause analysis, the engineering team redesigned the headrest fastening system. Customer Experience big data root cause analysis

Analysis 52

Analysis Metrics System Measurement 52

Clarabridge

FEBRUARY 14, 2017

Root cause analysis means looking at all your data to find out what is really causing the problems that your customers are experiencing. Because of this root cause analysis, the engineering team redesigned the headrest fastening system. Customer Experience big data root cause analysis

Analysis 52

Analysis Metrics System Measurement 52

Verint

OCTOBER 2, 2017

CRMXchange Roundtable Webinar. October 12; Webinar. Verint’s Kelly Koelliker, director, global solutions marketing, will present “Innovations and Trends in Customer Service” at 2 p.m.

Analysis 35

Analysis ROI Measurement Tips 35

Talkdesk

FEBRUARY 23, 2017

The post Improving CSAT with Predictive Customer Service: Data Analysis appeared first on Talkdesk.

Analysis 56

Analysis Customer Experience Data Measurement 56