INDUSTRY INSIGHTS YOUR PEERS ARE READING
What is sentiment analysis? Let’s define sentiment analysis as a start. If we take your customer feedback as an example, sentiment analysis (a form of text analytics) measures the attitude of the customer towards the aspects of a service or product which they describe in text. MORE
It takes constant competitor analysis to ensure your place in the market – but what exactly does that mean? It’s a tall order – which is why competitive analysis is so important. But what exactly is competitor analysis, to answer our earlier question? What Is Audience Analysis? MORE
Not surprisingly, emotion analysis is receiving a lot of buzz. What is the missing link of emotional analysis? The missing link of emotional analysis are the actions that trigger certain feelings in customers. Emotion analysis for actionable insights. MORE
In the field of engineering, structural analysis is one of the services being offered by BPOs to assist structural engineers in fulfilling their work. . The post Ensure High Quality Products By Outsourcing Structural Analysis Services appeared first on Magellan Solutions. MORE
Our Social Media Reporting Series continues with a look at how to perform influencer analysis reporting – and why you must. Agencies like Intermark Group use this type of reporting to understand influencer activity in the context of converged media analysis for their clients. MORE
Customer analysis is no doubt an important topic in CX. We talked a lot about creating a customer room — they call it a CPX studio — which can be a really valuable tool for customer analysis. Customer analysis: The power of regularly engaging leaders in the customer room. MORE
Last year, Nunwood’s UK analysis concluded that ‘Customer Excellence is here: it’s just not evenly distributed yet’. This 2015 analysis of the UK shows we are moving rapidly into the second great age of branding: the era of experience branding. MORE
In this post we describe how you can use your customer feedback surveys to perform churn analysis. Why churn analysis matters. This time let’s look at one specific strategy in detail: churn analysis using customer surveys. What To Do With Customer Feedback for Churn Analysis. MORE
Digging into this deeper — and to be clear on our analysis — we were looking for an option on the page to translate only. Design standards are not top of mind for you as a customer support professional but they are critical to your customers’ experiences. MORE
Successful Customer Experience Management (CEM) is data-led, and customer data analysis is its foundational activity. Customer Experience MORE
We certainly do not set out in marketing research endeavors to make mortal mistakes with design and analysis, but the complexity involved in linkage analysis is susceptible to errors both of omission and commission. MORE
The purpose of a solid competitive analysis should be obtaining an overview of your space and exploring what competitors are doing so you can learn from them. The post 3 Reporting Hacks for Your Next Competitive Analysis appeared first on NetBase. Competitor Analysis MORE
Moreover, a manual analysis would imply multiple errors caused by distractions and fatigue. Emotions, experiences, and knowledge are all influencers of a human being’s perception and are the root cause of inconsistencies in feedback analysis. Automated Text Analysis with MonkeyLearn. MORE
With this said, here are a few ways sentiment analysis matters to B2B customer service and why it’s become a focal point for many teams…. You can understand true meaning at a glance with sentiment technology – One of the best uses of sentiment analysis is the ability to get a snapshot of the “feeling of a message” without reading every single word. Wrapping up, sentiment analysis matters to B2B customer service because it makes your communication smarter and more efficient. MORE
When it comes to sentiment analysis , AI technology is a powerful advantage. What makes sentiment analysis so valuable is the way it contextualizes social conversations. The post Advanced AI Sentiment Analysis: Conversational Context appeared first on NetBase. Sentiment Analysi MORE
Marketing Uncategorized MORE
Not surprisingly, emotion analysis is receiving a lot of buzz. What is the missing link of emotional analysis? The missing link of emotional analysis are the actions that trigger certain feelings in customers. Emotion analysis for actionable insights. MORE
Our Social Media Reporting Series continues with a look at how to use competitor analysis reporting to stay alive and thriving. What Can You Do with Competitive Analysis? What does competitive analysis reporting do for your brand? Through competitive analysis reporting. MORE
Combining different types of data (Linkage analysis) . We all collect lots of data. We all have financial and operational data and many of us also conduct satisfaction and loyalty surveys. MORE
The insights derived from the multi-level theme analysis can also empower employees with a prioritized list of actions they need to take in order to deliver outcomes , in addition to helping shape brand experiences. Customer Experience Sentiment Analysis MORE
For brands, the growth of online activity has seen competitor analysis methods , metrics and tools blossom. There is now no shortage of competitor analysis tools on the market, and each can offer insights relevant to its own particular niche and contribute to competitive benchmarking. MORE
The Value of Customer Sentiment Analysis Tools. Customer sentiment analysis breaks down what your customer says and feels about the brand experience. Customer sentiment analysis tools can determine if each customer’s feedback was a positive, negative or neutral reaction to your brand. For companies that engage with large customer segments, they can save time and effort by using sentiment analysis software to automate the segregation and analysis process as well. MORE
The post How data analysis of customer reviews could have helped WOW Air avoid a shut-down appeared first on Keatext. Customer Experience airlines hospitality WOW Air MORE
Have you heard of Thematic analysis ? If you are working in insights or data analysis, you will have heard of Sentiment Analysis. Sentiment analysis is important because companies want their brand being perceived positively, or at least more positively than the brands of competitors. Sentiment analysis, if accurate, can be a valuable tool for this specific use case. But what about Thematic analysis? Thematic analysis is more nuanced. MORE
Now it’s time to put that data to use with some customer feedback analysis. In this post, we’ll walk through all the basics of customer feedback analysis, from prepping your customer data to using survey analytics tools to simplify the process. At first, you may need to do some manual analysis to get a feel for where your strengths and weaknesses are, and to understand what keywords your customers use to describe them. Survey results analysis and reporting. MORE
The post Smart Home Market Analysis – Expectations vs. Reality appeared first on Techsee. All eyes were on the smart home market in 2017. After all, industry experts such as MarketsandMarkets predicted that the industry would be valued at to$137.91B by 2023, growing at a CAGR of 13.61%. MORE
Here are some insights to keep in mind as you apply sentiment analysis to the next commemorative day that matters to your brand. What else is noteworthy in our social analysis? The post Social Sentiment Analysis: National Coffee Day Generates Major ‘Buzz’ appeared first on NetBase. MORE
You have more customer data than ever before, and customer satisfaction analysis is one of the most important things that you can do with it. But what exactly is customer satisfaction analysis? The post The Key to Customer Satisfaction Analysis appeared first on Clarabridge. MORE
Research MORE
TripAdvisor Review Analysis. The post TripAdvisor Review Analysis: Stats Your Business Should Know appeared first on ReviewTrackers. How People Use TripAdvisor Reviews. Travel website TripAdvisor is a huge platform for travelers looking to connect with businesses. MORE
Considering that this document was created during the analysis phase of a project as a precondition to the design and development phases, it needed to include all project requirements at one time. We need to get away from putting business analysis into a box or a document template. MORE
Sentiment analysis is the foundation of social analytics – and of understanding your target audience. Advanced AI Sentiment Analysis Considerations to Plan Ahead For. Demystifying AI in Sentiment Analysis (Currently viewing). Sentiment Analysis MORE
It might be obvious that competitive analysis should be part of brand operations, but what’s not always so obvious is what exactly that means – especially with regard to the social realm. Here are some guidelines to ensure your competitive analysis gets you immediate, actionable intel. MORE
Analysis Related Topics 
Lumoa
APRIL 24, 2019
What you can do and the benefits of a text analysis software. Find out what you need to think about when deciding on a text analysis software to invest in. Feed generated with FetchRSS
iPerceptions
SEPTEMBER 6, 2018
Successful Customer Experience Management (CEM) is data-led, and customer data analysis is its foundational activity. Customer Experience
NetBase
JANUARY 11, 2019
Our Social Media Reporting Series continues with a look at how to use competitor analysis reporting to stay alive and thriving. What Can You Do with Competitive Analysis? What does competitive analysis reporting do for your brand? Through competitive analysis reporting.
CloudCherry
FEBRUARY 13, 2018
The insights derived from the multi-level theme analysis can also empower employees with a prioritized list of actions they need to take in order to deliver outcomes , in addition to helping shape brand experiences. Customer Experience Sentiment Analysis
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Here’s a digital insurance business example: Who: Analysis of past purchases by demographic groups shows. If Artificial Intelligence (AI) for the overall business is a red hot. topic in C-suites, AI for customer engagement is white hot.
Brand Watch
FEBRUARY 5, 2019
For brands, the growth of online activity has seen competitor analysis methods , metrics and tools blossom. There is now no shortage of competitor analysis tools on the market, and each can offer insights relevant to its own particular niche and contribute to competitive benchmarking.
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NetBase
MARCH 8, 2019
When it comes to sentiment analysis , AI technology is a powerful advantage. What makes sentiment analysis so valuable is the way it contextualizes social conversations. The post Advanced AI Sentiment Analysis: Conversational Context appeared first on NetBase. Sentiment Analysi
Thematic
DECEMBER 19, 2018
What is sentiment analysis? Let’s define sentiment analysis as a start. If we take your customer feedback as an example, sentiment analysis (a form of text analytics) measures the attitude of the customer towards the aspects of a service or product which they describe in text.
NetBase
DECEMBER 19, 2018
Our Social Media Reporting Series continues with a look at how to perform influencer analysis reporting – and why you must. Agencies like Intermark Group use this type of reporting to understand influencer activity in the context of converged media analysis for their clients.
Kayako
FEBRUARY 16, 2017
Digging into this deeper — and to be clear on our analysis — we were looking for an option on the page to translate only. Design standards are not top of mind for you as a customer support professional but they are critical to your customers’ experiences.
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dashboards that take the analysis burden off the. New Study Reveals Reliance on Too Few. Data Sources; Organizations Likely Missing. Opportunities to Meet the Real Needs of.
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North Highland
MAY 17, 2019
Considering that this document was created during the analysis phase of a project as a precondition to the design and development phases, it needed to include all project requirements at one time. We need to get away from putting business analysis into a box or a document template.
Michelli Experience
APRIL 14, 2017
Not surprisingly, emotion analysis is receiving a lot of buzz. What is the missing link of emotional analysis? The missing link of emotional analysis are the actions that trigger certain feelings in customers. Emotion analysis for actionable insights.
NetBase
MARCH 22, 2019
Sentiment analysis is the foundation of social analytics – and of understanding your target audience. Advanced AI Sentiment Analysis Considerations to Plan Ahead For. Demystifying AI in Sentiment Analysis (Currently viewing). Sentiment Analysis
ijgolding
SEPTEMBER 24, 2015
Last year, Nunwood’s UK analysis concluded that ‘Customer Excellence is here: it’s just not evenly distributed yet’. This 2015 analysis of the UK shows we are moving rapidly into the second great age of branding: the era of experience branding.
Retently
SEPTEMBER 12, 2018
Moreover, a manual analysis would imply multiple errors caused by distractions and fatigue. Emotions, experiences, and knowledge are all influencers of a human being’s perception and are the root cause of inconsistencies in feedback analysis. Automated Text Analysis with MonkeyLearn.
MaritzCX
AUGUST 28, 2018
We certainly do not set out in marketing research endeavors to make mortal mistakes with design and analysis, but the complexity involved in linkage analysis is susceptible to errors both of omission and commission.
NetBase
FEBRUARY 25, 2019
The purpose of a solid competitive analysis should be obtaining an overview of your space and exploring what competitors are doing so you can learn from them. The post 3 Reporting Hacks for Your Next Competitive Analysis appeared first on NetBase. Competitor Analysis
TechSee
MAY 15, 2018
The post Smart Home Market Analysis – Expectations vs. Reality appeared first on Techsee. All eyes were on the smart home market in 2017. After all, industry experts such as MarketsandMarkets predicted that the industry would be valued at to$137.91B by 2023, growing at a CAGR of 13.61%.
Thematic
JULY 12, 2018
Have you heard of Thematic analysis ? If you are working in insights or data analysis, you will have heard of Sentiment Analysis. Sentiment analysis is important because companies want their brand being perceived positively, or at least more positively than the brands of competitors. Sentiment analysis, if accurate, can be a valuable tool for this specific use case. But what about Thematic analysis? Thematic analysis is more nuanced.
NetBase
MARCH 6, 2019
It might be obvious that competitive analysis should be part of brand operations, but what’s not always so obvious is what exactly that means – especially with regard to the social realm. Here are some guidelines to ensure your competitive analysis gets you immediate, actionable intel.
Customer Bliss
NOVEMBER 3, 2016
Customer analysis is no doubt an important topic in CX. We talked a lot about creating a customer room — they call it a CPX studio — which can be a really valuable tool for customer analysis. Customer analysis: The power of regularly engaging leaders in the customer room.
NetBase
JANUARY 30, 2019
It takes constant competitor analysis to ensure your place in the market – but what exactly does that mean? It’s a tall order – which is why competitive analysis is so important. But what exactly is competitor analysis, to answer our earlier question? What Is Audience Analysis?
Thematic
APRIL 29, 2019
In this post we describe how you can use your customer feedback surveys to perform churn analysis. Why churn analysis matters. This time let’s look at one specific strategy in detail: churn analysis using customer surveys. What To Do With Customer Feedback for Churn Analysis.
Keatext
MARCH 29, 2019
The post How data analysis of customer reviews could have helped WOW Air avoid a shut-down appeared first on Keatext. Customer Experience airlines hospitality WOW Air
NetBase
OCTOBER 8, 2018
Here are some insights to keep in mind as you apply sentiment analysis to the next commemorative day that matters to your brand. What else is noteworthy in our social analysis? The post Social Sentiment Analysis: National Coffee Day Generates Major ‘Buzz’ appeared first on NetBase.
Clarabridge
NOVEMBER 17, 2015
You have more customer data than ever before, and customer satisfaction analysis is one of the most important things that you can do with it. But what exactly is customer satisfaction analysis? The post The Key to Customer Satisfaction Analysis appeared first on Clarabridge.
Magellan Solutions
AUGUST 27, 2017
In the field of engineering, structural analysis is one of the services being offered by BPOs to assist structural engineers in fulfilling their work. . The post Ensure High Quality Products By Outsourcing Structural Analysis Services appeared first on Magellan Solutions.
Middlesex Consulting
DECEMBER 14, 2015
Combining different types of data (Linkage analysis) . We all collect lots of data. We all have financial and operational data and many of us also conduct satisfaction and loyalty surveys.
ReviewTrackers
MARCH 21, 2019
TripAdvisor Review Analysis. The post TripAdvisor Review Analysis: Stats Your Business Should Know appeared first on ReviewTrackers. How People Use TripAdvisor Reviews. Travel website TripAdvisor is a huge platform for travelers looking to connect with businesses.
B2B Customer Service Blog - TeamSupport
FEBRUARY 8, 2019
With this said, here are a few ways sentiment analysis matters to B2B customer service and why it’s become a focal point for many teams…. You can understand true meaning at a glance with sentiment technology – One of the best uses of sentiment analysis is the ability to get a snapshot of the “feeling of a message” without reading every single word. Wrapping up, sentiment analysis matters to B2B customer service because it makes your communication smarter and more efficient.
delighted
APRIL 12, 2019
Now it’s time to put that data to use with some customer feedback analysis. In this post, we’ll walk through all the basics of customer feedback analysis, from prepping your customer data to using survey analytics tools to simplify the process. At first, you may need to do some manual analysis to get a feel for where your strengths and weaknesses are, and to understand what keywords your customers use to describe them. Survey results analysis and reporting.
Michelli Experience
APRIL 14, 2017
Not surprisingly, emotion analysis is receiving a lot of buzz. What is the missing link of emotional analysis? The missing link of emotional analysis are the actions that trigger certain feelings in customers. Emotion analysis for actionable insights.
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