CX 101: What Is a Cluster Analysis? 

InMoment XI

In data analysis terms, this can be a real advantage, giving us clear, definite numbers on which to base future decisions. Cluster analysis is an answer to this problem. What Is Cluster Analysis? Cluster analysis may be used in a range of business and non-business applications.

What Is Sentiment Analysis? Definition, Types, Importance, and More

InMoment XI

This is where sentiment analysis comes into play. What Is Sentiment Analysis? Sentiment analysis is a term that describes the tools and strategies designed to help organizations extract unspoken meaning and emotion from text. How Does Sentiment Analysis Work?

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How customer sentiment analysis works

Keatext

The post How customer sentiment analysis works appeared first on Keatext. Sentiment Analysis

Thematic analysis: an overview

Thematic

One of the best approaches is to uncover themes in the data using thematic analysis. Thematic analysis is a systematic method of analyzing qualitative data. In this overview, we’ll break down the jargon, and explain how thematic analysis works.

Top Industry Secrets for Successful Contact Center Scripting

Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc

Scripts have been around as long as contact centers. Scripts attempt to set out an ‘ideal’ path to success on the call, whether that's a sale, a resolved inquiry, or a closed case. While some scripting attempts have failed, AI and Agent Assist technologies can help.

Top 5 Insights You Can Learn from Sentiment Analysis

Keatext

The post Top 5 Insights You Can Learn from Sentiment Analysis appeared first on Keatext. Sentiment Analysis sentiment analysis

What is Linguistics Analysis?

Ascribe

Linguistic Analysis Explained Editor’s note: This post was originally published on Ascribe and has been updated to reflect the latest data Figuring out what humans are saying in written language is a difficult task. The term linguistic analysis covers a lot of territory.

How Sentiment Analysis Can Help Save Customer Satisfaction

Omnicus

Sentiment analysis comes to the rescue Sentiment analysis helps you discover the customer’s negative or positive feelings about a product or service when they are in dialogue with your company. Using customer satisfaction surveys is often a good indicator of how satisfied your customers are, but they are just an indicator. The measurements say very little because very few respond to such surveys. According to CustomerSure, only 15 percent of surveys are answered by customers.

How to choose the right text analysis software

Lumoa

What you can do and the benefits of a text analysis software. Find out what you need to think about when deciding on a text analysis software to invest in. Feed generated with FetchRSS

Data Analysis and Customer Service

Omnicus

Data analysis in customer service is a topic that we have lightly touched upon. We will explore different types of data analysis, and show you how it adds yet another vital tool to your larger CRM. data analysis customer serviceHere, we will go into more detail. With proper analytics platforms and usage, you provide another boost to your efficiency. Further, you increase the likelihood of delivering a positive customer experience.

2021 Community Predictions

What does 2021 have in store for the community profession? Will these unprecedented times expedite the rise of branded communities? What can organizations do to ensure their business remains relevant? This year's community predictions have all the answers! 2020 was a year unlike any we've seen in our lifetimes. These challenges have pushed organizations to seek digital solutions to remain relevant and connect with their customers online. What impact has the global situation had on the community and what can we expect moving forward into 2021? This year's annual Community Predictions will provide you with everything you need to know to succeed in 2021.

Improve Your Competitive Analysis with Strategic User Research Techniques

dscout People Nerds

Competitive analysis benefits many stakeholders. Here’s how to manage a competitive analysis end-to-end—with better results

VIDEO: Less paralysis by analysis, more action

NobelBiz

Less paralysis by analysis, and more action. The post VIDEO: Less paralysis by analysis, more action appeared first on NobelBiz®. One of the things that Juanita sees big organizations do is they do a lot of talking and not enough doing.

What Is NPS Analysis? [101 Guide]

Keatext

The post What Is NPS Analysis? 101 Guide] appeared first on Keatext. Glossary NPS surveys

NPS 52

What is text analytics and text analysis?

Keatext

The post What is text analytics and text analysis? appeared first on Keatext. Glossary glossary

How ZoomInfo Enhances Your Database Management Strategy

Forward-thinking marketing organizations have continuously invested in a database strategy for enabling marketing processes. Download this ebook to learn how to maintain a strategy that includes refreshed information, database cleanses, and an accurate analysis at the same time.

What is Social Sentiment Analysis?

NetBase

Thanks to next-generation AI-powered consumer intelligences, social media sentiment analysis is now a mainstay of social analytics, but what exactly is it? Why is Sentiment Analysis Important? What is Social Sentiment Analysis? How does social sentiment analysis help then?

Product update: Slack analysis

Thematic

Thematic users are now able to analyze messages from Slack! In Slack, it can be hard to keep track of the large amount of messages, questions, and requests coming in. Consistent issues and opportunities can just get lost in the noise.

Qualitative Data Analysis: Step-by-Step Guide (Manual vs. Automatic)

Thematic

The majority of qualitative data analysis still happens manually. Both help automate qualitative data analysis. In this post we want to teach you how to conduct a successful qualitative data analysis. Businesses often perform qualitative data analysis on customer feedback.

What Is Customer Sentiment Analysis — And Why Is It Important?

Playvox

What Is Customer Sentiment Analysis? Customer sentiment analysis is a data-based way of measuring positive, neutral, or negative feelings in text like your customer’s emails, chats, texts, social media posts, and online reviews. How To Do Customer Sentiment Analysis.

How Real-Time AI Will Transform the Call Center

Speaker: Scott Stephenson, Co-Founder, CEO Deepgram

Real-time speech transcription, analysis, and enablement are now a reality. Post-call analysis and selective call auditing has brought you more information and insights on your customers, but what can you do with real-time transcriptions for all your calls? Learn how enterprises can unlock new opportunities with transcription, analysis, and enablement that’s available in milliseconds for every single call.

The Importance of Sentiment Analysis in Marketing

ReviewTrackers

ReviewTrackers

Cultivating a customer-centric culture with Decooda Impact Analysis

CX Workout - Ideas Blog

Cultivating a customer-centric culture with Decooda Impact Analysis. The Decooda Impact Analysis reveals the granular emotions and cognitive insights of the customer experience that get everyone on the team aligned to the needs of the customer. Why is the Impact Analysis so important?

What is support and help desk ticket analysis?

Keatext

The post What is support and help desk ticket analysis? appeared first on Keatext. Glossary glossary

What is cohort analysis, and why is it important?

InnerTrends

growth customer engagement onboarding Activation data analytics data-led cohort analysisAnalyze user behavior and conversions with cohort reports - the method that mirrors reality.

Leveraging Data Analytics to Optimize the Customer Experience

Speaker: Nathan Hart, Mary Kane & Imran Mohammed

Join The Northridge Group for an exploration into how a data-driven root cause analysis of Contact Center First Contact Resolution (FCR) issues can lead to actionable insights to resolve FCR problems, improve Customer Experience, and reduce costs!

What is Audience Analysis?

NetBase

And one such layer is audience analysis. That’s where audience analysis comes in. Let’s take a more thorough look at what audience analysis is, how it works, and why it’s such a crucial component of social media analytics. Why Audience Analysis? What Is Audience Analysis?

How Customer Sentiment Analysis Can Boost Sales and Grow Your Business

CloudCherry

The Value of Customer Sentiment Analysis Tools. Customer sentiment analysis breaks down what your customer says and feels about the brand experience. Customer sentiment analysis tools can determine if each customer’s feedback was a positive, negative or neutral reaction to your brand. For companies that engage with large customer segments, they can save time and effort by using sentiment analysis software to automate the segregation and analysis process as well.

Quantitative Data: Types, Analysis & Examples

ProProfs Chat

Such data cannot be used for statistical analysis. Quantitative Data Analysis Methods. Here, we will look at a few quantitative data analysis methods that you can choose to analyze your next data research project effectively. MaxDiff Analysis. TURF Analysis.

Why Conversational AI is incomplete without Conversational Flow Analysis

Uniphore

What is Conversational Flow Analysis? Conversational flow analysis is what helps conversational AI better understand what humans are talking about using the context associated with different sections or phases of an agent/customer conversation. The post Why Conversational AI is incomplete without Conversational Flow Analysis appeared first on Uniphore.

Pressure Points: How to Ensure Your B2B Pipeline Passes Inspection

This eBook highlights best practices for developing a pipeline management process that helps sales leaders and their team C.L.O.S.E (you’ll see what we mean in this eBook) more revenue through data-driven prospecting, stage analysis, and subsequent sales enablement.

Real-time analysis of customer sentiment using AWS

AWS Machine Learning

Traditionally, this data is collected via a batch process and sent to a data warehouse for storage, analysis, and reporting, and is made available to decision-makers after several hours, if not days. Use cases for real-time sentiment analysis.

Customer Journey Analysis in 6 Easy Steps

Quadient

Customer Journey Analysis in 6 Easy Steps. What is Customer Journey Analysis? A vital part of customer journey management is customer journey analysis. What are the benefits of Customer Journey Analysis? How to conduct a Customer Journey Analysis?

A Customer Churn Analysis Checklist

Totango

Customer churn analysis can provide you and your teams with valuable insight into what drives your current churn rate and potential improvements. A Checklist for Customer Churn Analysis. Cutting-Edge Customer Churn Analysis.

Text Analysis Guide

Ascribe

Since you’re frequently dealing with large volumes of data when you’re working with verbatim comments, the text analysis process needs to be as automated as possible for both data collection and analysis. Text analytic software is a type of tool that performs text analysis. Custom-built tools: In some cases, you may have specialized requirements and use cases for text analysis that is not available through commercially available software. The Benefits of Text Analysis.

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

Here’s a digital insurance business example: Who: Analysis of past purchases by demographic groups shows. If Artificial Intelligence (AI) for the overall business is a red hot. topic in C-suites, AI for customer engagement is white hot.

Text Analysis Guide

Ascribe

Since you’re frequently dealing with large volumes of data when you’re working with verbatim comments, the text analysis process needs to be as automated as possible for both data collection and analysis. Text analytic software is a type of tool that performs text analysis. Custom-built tools: In some cases, you may have specialized requirements and use cases for text analysis that is not available through commercially available software. The Benefits of Text Analysis.