Analysis Related Topics 
InMoment XI
NOVEMBER 1, 2022
In data analysis terms, this can be a real advantage, giving us clear, definite numbers on which to base future decisions. Cluster analysis is an answer to this problem. What Is Cluster Analysis? Cluster analysis may be used in a range of business and non-business applications.
InMoment XI
DECEMBER 7, 2022
This type of analysis is called “driver analysis.” At InMoment, we use a technique called True Driver Analysis, which surpasses other approaches in quality of results. A Visual of InMoment Driver Analysis.
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InMoment XI
AUGUST 24, 2022
This is where sentiment analysis comes into play. What Is Sentiment Analysis? Sentiment analysis is a term that describes the tools and strategies designed to help organizations extract unspoken meaning and emotion from text. How Does Sentiment Analysis Work?
Lumoa
FEBRUARY 7, 2023
From qualitative to quantitative information, actively soliciting feedback to passively analyzing user behavior, text analysis to interviews, VoC data collection can run the gamut. With the help of voice and text analytics, the data analysis process is made even easier.
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Ventana Research named Verint an Exemplary Leader in the 2023 Customer Experience Management Value Index, leading in multiple categories including Adaptability, Manageability, Usability and Product Experience. Download the Index.
InMoment XI
DECEMBER 8, 2022
One way to determine if there are statistical differences between groups is to do an analysis of variance also called ANOVA. What is analysis of variance? What Is Analysis of Variance? There are some important terms to be familiar with to work with an analysis of variance test.
Keatext
FEBRUARY 17, 2022
The post What is sentiment analysis? appeared first on Keatext. Glossary
Lumoa
APRIL 24, 2019
What you can do and the benefits of a text analysis software. Find out what you need to think about when deciding on a text analysis software to invest in. Feed generated with FetchRSS
Thematic
JULY 11, 2022
One of the best approaches is to uncover themes in the data using thematic analysis. Thematic analysis is a systematic method of analyzing qualitative data. In this overview, we’ll break down the jargon, and explain how thematic analysis works.
Keatext
AUGUST 8, 2022
The post Top 5 Insights You Can Learn from Sentiment Analysis appeared first on Keatext. Sentiment Analysis sentiment analysis
Advertiser: ZoomInfo
Forward-thinking marketing organizations have continuously invested in a database strategy for enabling marketing processes. Download this ebook to learn how to maintain a strategy that includes refreshed information, database cleanses, and an accurate analysis at the same time.
Omnicus
JULY 13, 2022
Sentiment analysis comes to the rescue Sentiment analysis helps you discover the customer’s negative or positive feelings about a product or service when they are in dialogue with your company. Using customer satisfaction surveys is often a good indicator of how satisfied your customers are, but they are just an indicator. The measurements say very little because very few respond to such surveys. According to CustomerSure, only 15 percent of surveys are answered by customers.
Ascribe
OCTOBER 13, 2022
Linguistic Analysis Explained Editor’s note: This post was originally published on Ascribe and has been updated to reflect the latest data Figuring out what humans are saying in written language is a difficult task. The term linguistic analysis covers a lot of territory.
Omnicus
NOVEMBER 16, 2016
Data analysis in customer service is a topic that we have lightly touched upon. We will explore different types of data analysis, and show you how it adds yet another vital tool to your larger CRM. data analysis customer serviceHere, we will go into more detail. With proper analytics platforms and usage, you provide another boost to your efficiency. Further, you increase the likelihood of delivering a positive customer experience.
SurveySparrow
MARCH 7, 2023
If you’re a marketer looking to understand how your customers interact and experience your product or service, conducting a customer experience analysis is the key. By conducting regular customer experience analysis, you can maximize customer satisfaction, loyalty and ultimately, profits.
Speaker: Scott Stephenson, Co-Founder, CEO Deepgram
Real-time speech transcription, analysis, and enablement are now a reality. Post-call analysis and selective call auditing has brought you more information and insights on your customers, but what can you do with real-time transcriptions for all your calls? Learn how enterprises can unlock new opportunities with transcription, analysis, and enablement that’s available in milliseconds for every single call.
Andrew Mcfarland
MARCH 24, 2023
A powerful method to help you understand your business’s strengths, weaknesses, opportunities, and threats is a SWOT analysis. But what is a SWOT analysis? In this in-depth article, we’ll explore the ins and outs of SWOT analysis and show how it can help you gain better insights to achieve your goals. So, let’s dive in and discover how SWOT analysis can transform your decision-making, corporate planning, and strategic management process.
dscout People Nerds
NOVEMBER 8, 2022
Competitive analysis benefits many stakeholders. Here’s how to manage a competitive analysis end-to-end—with better results
Keatext
MARCH 1, 2022
The post What is text analytics and text analysis? appeared first on Keatext. Glossary glossary
NetBase
JULY 20, 2020
Thanks to next-generation AI-powered consumer intelligences, social media sentiment analysis is now a mainstay of social analytics, but what exactly is it? Why is Sentiment Analysis Important? What is Social Sentiment Analysis? How does social sentiment analysis help then?
Speaker: Nathan Hart, Mary Kane & Imran Mohammed
Join The Northridge Group for an exploration into how a data-driven root cause analysis of Contact Center First Contact Resolution (FCR) issues can lead to actionable insights to resolve FCR problems, improve Customer Experience, and reduce costs!
Thematic
SEPTEMBER 22, 2021
The majority of qualitative data analysis still happens manually. Both help automate qualitative data analysis. In this post we want to teach you how to conduct a successful qualitative data analysis. Businesses often perform qualitative data analysis on customer feedback.
CX Workout - Ideas Blog
SEPTEMBER 10, 2020
Cultivating a customer-centric culture with Decooda Impact Analysis. The Decooda Impact Analysis reveals the granular emotions and cognitive insights of the customer experience that get everyone on the team aligned to the needs of the customer. Why is the Impact Analysis so important?
Keatext
MARCH 10, 2022
The post What is support and help desk ticket analysis? appeared first on Keatext. Glossary glossary
Advertiser: ZoomInfo
This eBook highlights best practices for developing a pipeline management process that helps sales leaders and their team C.L.O.S.E (you’ll see what we mean in this eBook) more revenue through data-driven prospecting, stage analysis, and subsequent sales enablement.
Thematic
MAY 23, 2022
Thematic users are now able to analyze messages from Slack! In Slack, it can be hard to keep track of the large amount of messages, questions, and requests coming in. Consistent issues and opportunities can just get lost in the noise.
Keatext
SEPTEMBER 12, 2022
The post What Is NPS Analysis? 101 Guide] appeared first on Keatext. Glossary NPS surveys
CloudCherry
SEPTEMBER 2, 2018
The Value of Customer Sentiment Analysis Tools. Customer sentiment analysis breaks down what your customer says and feels about the brand experience. Customer sentiment analysis tools can determine if each customer’s feedback was a positive, negative or neutral reaction to your brand. For companies that engage with large customer segments, they can save time and effort by using sentiment analysis software to automate the segregation and analysis process as well.
NetBase
JULY 20, 2020
And one such layer is audience analysis. That’s where audience analysis comes in. Let’s take a more thorough look at what audience analysis is, how it works, and why it’s such a crucial component of social media analytics. Why Audience Analysis? What Is Audience Analysis?
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
Scripts have been around as long as contact centers. Scripts attempt to set out an ‘ideal’ path to success on the call, whether that's a sale, a resolved inquiry, or a closed case. While some scripting attempts have failed, AI and Agent Assist technologies can help.
NobelBiz
NOVEMBER 9, 2022
Less paralysis by analysis, and more action. The post VIDEO: Less paralysis by analysis, more action appeared first on NobelBiz®. One of the things that Juanita sees big organizations do is they do a lot of talking and not enough doing.
Playvox
SEPTEMBER 14, 2022
What Is Customer Sentiment Analysis? Customer sentiment analysis is a data-based way of measuring positive, neutral, or negative feelings in text like your customer’s emails, chats, texts, social media posts, and online reviews. How To Do Customer Sentiment Analysis.
Kapta Customer Success
FEBRUARY 7, 2022
This starts with tracking your churn rate versus customer retention and running churn analysis to discover what's causing customers to go to the competition — and change it. For a business to be successful, you must be willing to make continuous updates and improvements where necessary.
Advertiser: Vanilla Forums
What does 2021 have in store for the community profession? Will these unprecedented times expedite the rise of branded communities? What can organizations do to ensure their business remains relevant? This year's community predictions have all the answers! 2020 was a year unlike any we've seen in our lifetimes. These challenges have pushed organizations to seek digital solutions to remain relevant and connect with their customers online. What impact has the global situation had on the community and what can we expect moving forward into 2021? This year's annual Community Predictions will provide you with everything you need to know to succeed in 2021.
Totango
APRIL 20, 2020
Customer churn analysis can provide you and your teams with valuable insight into what drives your current churn rate and potential improvements. A Checklist for Customer Churn Analysis. Cutting-Edge Customer Churn Analysis.
InnerTrends
APRIL 29, 2022
growth customer engagement onboarding Activation data analytics data-led cohort analysisAnalyze user behavior and conversions with cohort reports - the method that mirrors reality.
Michelli Experience
APRIL 14, 2017
Not surprisingly, emotion analysis is receiving a lot of buzz. What is the missing link of emotional analysis? The missing link of emotional analysis are the actions that trigger certain feelings in customers. If actions trigger emotions, then the analysis should not be focused on detecting emotional words, but on measuring the activities of the company and their employees. Emotion analysis for actionable insights.
CloudCherry
FEBRUARY 13, 2018
The insights derived from the multi-level theme analysis can also empower employees with a prioritized list of actions they need to take in order to deliver outcomes , in addition to helping shape brand experiences. The post Powering Sentiment Analysis with Machine and Deep Learning appeared first on CloudCherry. Customer Experience Sentiment Analysis
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Here’s a digital insurance business example: Who: Analysis of past purchases by demographic groups shows. If Artificial Intelligence (AI) for the overall business is a red hot. topic in C-suites, AI for customer engagement is white hot.
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