How customer sentiment analysis works

Keatext

The post How customer sentiment analysis works appeared first on Keatext. Sentiment Analysis

What is sentiment analysis?

Keatext

The post What is sentiment analysis? appeared first on Keatext. Glossary

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Product update: Slack analysis

Thematic

Thematic users are now able to analyze messages from Slack! In Slack, it can be hard to keep track of the large amount of messages, questions, and requests coming in. Consistent issues and opportunities can just get lost in the noise.

How to choose the right text analysis software

Lumoa

What you can do and the benefits of a text analysis software. Find out what you need to think about when deciding on a text analysis software to invest in. Feed generated with FetchRSS

2021 Community Predictions

What does 2021 have in store for the community profession? Will these unprecedented times expedite the rise of branded communities? What can organizations do to ensure their business remains relevant? This year's community predictions have all the answers! 2020 was a year unlike any we've seen in our lifetimes. These challenges have pushed organizations to seek digital solutions to remain relevant and connect with their customers online. What impact has the global situation had on the community and what can we expect moving forward into 2021? This year's annual Community Predictions will provide you with everything you need to know to succeed in 2021.

What is text analytics and text analysis?

Keatext

The post What is text analytics and text analysis? appeared first on Keatext. Glossary glossary

What is cohort analysis, and why is it important?

InnerTrends

growth customer engagement onboarding Activation data analytics data-led cohort analysisAnalyze user behavior and conversions with cohort reports - the method that mirrors reality.

Qualitative Data Analysis: Step-by-Step Guide (Manual vs. Automatic)

Thematic

The majority of qualitative data analysis still happens manually. Both help automate qualitative data analysis. In this post we want to teach you how to conduct a successful qualitative data analysis. Businesses often perform qualitative data analysis on customer feedback.

What is Social Sentiment Analysis?

NetBase

Thanks to next-generation AI-powered consumer intelligences, social media sentiment analysis is now a mainstay of social analytics, but what exactly is it? Why is Sentiment Analysis Important? What is Social Sentiment Analysis? How does social sentiment analysis help then?

What is support and help desk ticket analysis?

Keatext

The post What is support and help desk ticket analysis? appeared first on Keatext. Glossary glossary

How ZoomInfo Enhances Your Database Management Strategy

Forward-thinking marketing organizations have continuously invested in a database strategy for enabling marketing processes. Download this ebook to learn how to maintain a strategy that includes refreshed information, database cleanses, and an accurate analysis at the same time.

Quantitative Data: Types, Analysis & Examples

ProProfs Chat

Such data cannot be used for statistical analysis. Quantitative Data Analysis Methods. Here, we will look at a few quantitative data analysis methods that you can choose to analyze your next data research project effectively. MaxDiff Analysis. TURF Analysis.

Cultivating a customer-centric culture with Decooda Impact Analysis

CX Workout - Ideas Blog

Cultivating a customer-centric culture with Decooda Impact Analysis. The Decooda Impact Analysis reveals the granular emotions and cognitive insights of the customer experience that get everyone on the team aligned to the needs of the customer. Why is the Impact Analysis so important?

What is Audience Analysis?

NetBase

And one such layer is audience analysis. That’s where audience analysis comes in. Let’s take a more thorough look at what audience analysis is, how it works, and why it’s such a crucial component of social media analytics. Why Audience Analysis? What Is Audience Analysis?

Why Conversational AI is incomplete without Conversational Flow Analysis

Uniphore

What is Conversational Flow Analysis? Conversational flow analysis is what helps conversational AI better understand what humans are talking about using the context associated with different sections or phases of an agent/customer conversation. The post Why Conversational AI is incomplete without Conversational Flow Analysis appeared first on Uniphore.

How Real-Time AI Will Transform the Call Center

Speaker: Scott Stephenson, Co-Founder, CEO Deepgram

Real-time speech transcription, analysis, and enablement are now a reality. Post-call analysis and selective call auditing has brought you more information and insights on your customers, but what can you do with real-time transcriptions for all your calls? Learn how enterprises can unlock new opportunities with transcription, analysis, and enablement that’s available in milliseconds for every single call.

How Customer Sentiment Analysis Can Boost Sales and Grow Your Business

CloudCherry

The Value of Customer Sentiment Analysis Tools. Customer sentiment analysis breaks down what your customer says and feels about the brand experience. Customer sentiment analysis tools can determine if each customer’s feedback was a positive, negative or neutral reaction to your brand. For companies that engage with large customer segments, they can save time and effort by using sentiment analysis software to automate the segregation and analysis process as well.

Text Analysis Guide

Ascribe

Since you’re frequently dealing with large volumes of data when you’re working with verbatim comments, the text analysis process needs to be as automated as possible for both data collection and analysis. Text analytic software is a type of tool that performs text analysis. Custom-built tools: In some cases, you may have specialized requirements and use cases for text analysis that is not available through commercially available software. The Benefits of Text Analysis.

Text Analysis Guide

Ascribe

Since you’re frequently dealing with large volumes of data when you’re working with verbatim comments, the text analysis process needs to be as automated as possible for both data collection and analysis. Text analytic software is a type of tool that performs text analysis. Custom-built tools: In some cases, you may have specialized requirements and use cases for text analysis that is not available through commercially available software. The Benefits of Text Analysis.

A Customer Churn Analysis Checklist

Totango

Customer churn analysis can provide you and your teams with valuable insight into what drives your current churn rate and potential improvements. A Checklist for Customer Churn Analysis. Cutting-Edge Customer Churn Analysis.

Leveraging Data Analytics to Optimize the Customer Experience

Speaker: Nathan Hart, Mary Kane & Imran Mohammed

Join The Northridge Group for an exploration into how a data-driven root cause analysis of Contact Center First Contact Resolution (FCR) issues can lead to actionable insights to resolve FCR problems, improve Customer Experience, and reduce costs!

Customer Experience Management starts with Effective Customer Data Analysis

iPerceptions

Successful Customer Experience Management (CEM) is data-led, and customer data analysis is its foundational activity. Customer Experience

CEM 140

Powering Sentiment Analysis with Machine and Deep Learning

CloudCherry

The insights derived from the multi-level theme analysis can also empower employees with a prioritized list of actions they need to take in order to deliver outcomes , in addition to helping shape brand experiences. The post Powering Sentiment Analysis with Machine and Deep Learning appeared first on CloudCherry. Customer Experience Sentiment Analysis

How sentiment analysis unlocks the voice of your employees

Keatext

The post How sentiment analysis unlocks the voice of your employees appeared first on Keatext.

How to Execute a Churn Analysis for Account Managers

Kapta

This starts with tracking your churn rate versus customer retention and running churn analysis to discover what's causing customers to go to the competition — and change it. For a business to be successful, you must be willing to make continuous updates and improvements where necessary.

Pressure Points: How to Ensure Your B2B Pipeline Passes Inspection

This eBook highlights best practices for developing a pipeline management process that helps sales leaders and their team C.L.O.S.E (you’ll see what we mean in this eBook) more revenue through data-driven prospecting, stage analysis, and subsequent sales enablement.

The Best Competitor Analysis Tools

Brandwatch CX

For brands, the growth of online activity has seen competitor analysis methods , metrics and tools blossom. There is now no shortage of competitor analysis tools on the market, and each can offer insights relevant to its own particular niche and contribute to competitive benchmarking. General Competitor Analysis Tools. SEO and Keyword Analysis Tools. SEMRush – Analysis shows a range of metrics around keywords, paid search, and rankings.

Top 5 Tools For Market Analysis | Market Analysis Tools & Software

SurveySparrow

By using market analysis tools, you will be able to get a lot of information about customers, competitors, industries, and so on. Top 5 market analysis tools. As a market analysis tool, SurveySparrow leaves no stone unturned into making your market research process a smooth affair. .

Interview: The Data Science Behind Brandwatch’s New Sentiment Analysis

Brandwatch CX

Drive Growth with Customer Experience Analysis

ReviewTrackers

Product Updates

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

Here’s a digital insurance business example: Who: Analysis of past purchases by demographic groups shows. If Artificial Intelligence (AI) for the overall business is a red hot. topic in C-suites, AI for customer engagement is white hot.

Kano Model Analysis Plus Net Promoter® Equals Customer Loyalty

Genroe

These are difficult questions to answer but Kano analysis is one tool that you can use to help you make a decision. The post Kano Model Analysis Plus Net Promoter® Equals Customer Loyalty appeared first on B2B Marketing | Customer Feedback | Net Promoter Score | Genroe.

Customer Profitability Analysis

CustomerSuccessBox

What is Customer Profitability Analysis ? Customer profitability analysis allows you to segment your customers by their profit contribution to your business. To calculate Customer Profitability Analysis, you’ll need to analyze a lot of data but being specific it starts with two.

Nominal Data 101 – Definition, Examples, Analysis

SurveySparrow

The analysis part remains. It’s not in-depth, but it’s an analysis nonetheless. Through descriptive analysis, you already know which mode of transport people prefer. Step 3 – Statistical Analysis. Four different data types bring structure to any raw data.

Competitor Keyword Analysis

DemandJump

If you want to compete, you have to know what you’re up against. Choosing keywords for SEO includes knowing what keywords your competitors are targeting and ranking for. This helps you understand what search phrases are driving business , and which phrases can set you apart from others in the market.

Decoding Qualitative Data: Methods, Analysis & Examples

ProProfs Chat

In contrast, quantitative data represents the “quantity” or numerical value that can be used for statistical analysis. . Qualitative Data Analysis in 5 Easy Steps. Qualitative data analysis refers to the process of organizing data and making the right interpretation out of it.

Mastering Competitive Analysis Reporting

NetBase

Our Social Media Reporting Series continues with a look at how to use competitor analysis reporting to stay alive and thriving. What Can You Do with Competitive Analysis? What does competitive analysis reporting do for your brand? Then you can use these competitive analysis insights in tandem with other data points – like last year’s revenue, campaign activities, survey data, and Net Promoter Score – for a comprehensive brand picture to inform ongoing strategy.