Lumoa

FEBRUARY 7, 2023

From qualitative to quantitative information, actively soliciting feedback to passively analyzing user behavior, text analysis to interviews, VoC data collection can run the gamut. With the help of voice and text analytics, the data analysis process is made even easier. That’s where Lumoa comes in.

Analysis 423

Analysis Customers Data Customer Centricity 423

Lumoa

MAY 9, 2023

By leveraging sentiment analysis on customer feedback, businesses can understand and dig deep into the emotions of their customers, allowing them to identify and address pressing concerns, and fine-tune their products and services. You may be wondering how sentiment analysis can truly make a difference in your organization.

Customer Experience 208

Customer Experience Feedback Analysis Customers 208

Lumoa

APRIL 4, 2023

One of the best ways to do that is through a customer profile analysis. Even with such a simple explanation, it’s clear to see how conducting a customer profile analysis can result in business growth. This article will explore five of the most notable impacts of customer profile analysis on your company.

Analysis 208

Analysis Customers Customer Experience Customer Journeys 208

BirdEye

JUNE 21, 2023

.” That’s where competitor analysis comes into play. Table of contents What is competitor analysis? Why is the competitor analysis beneficial? Steps to execute a competitor analysis Ways to use competitor analysis FAQs about competitor analysis Free competitor analysis template What is competitor analysis?

Analysis 98

Analysis Social Media Customer Experience Strategy 98

Lumoa

APRIL 24, 2019

What you can do and the benefits of a text analysis software. Find out what you need to think about when deciding on a text analysis software to invest in. Feed generated with FetchRSS )

Analysis 299

Analysis Software How To 299

BirdEye

JULY 24, 2023

All these prove why businesses need to focus more on customer feedback analysis to unlock more opportunities. In this guide, you’ll learn everything you need to know about customer feedback analysis to grow your business. Table of contents What is customer feedback analysis? How to conduct customer feedback analysis?

Feedback 98

Feedback Analysis Customers Customer Satisfaction 98

AWS Machine Learning

SEPTEMBER 13, 2023

A traditional approach might be to use word counting or other basic analysis to parse documents, but with the power of Amazon AI and machine learning (ML) tools, we can gather deeper understanding of the content. We verify the data and extract specific formatted data tables using Amazon Athena for a QuickSight analysis using a word cloud.

Analysis 95

Analysis Data Examples Groups 95

Omnicus

JULY 13, 2022

Sentiment analysis comes to the rescue Sentiment analysis helps you discover the customer’s negative or positive feelings about a product or service when they are in dialogue with your company. According to CustomerSure, only 15 percent of surveys are answered by customers.

Customer Satisfaction 140

Customer Satisfaction Analysis Customers Survey 140

Ascribe

SEPTEMBER 16, 2023

While there is currently some experimentation with using AI to develop surveys and analyze survey datasets for comprehensive insights, most AI usage in the insights industry has historically been in the analysis of open-end comments. And finally, multilingual capability eliminated the need to translate responses before analysis.

Analysis 52

Analysis NPS Customer Experience Social Media 52

Help Scout

AUGUST 22, 2023

Consider these four questions and one call to action to conduct a customer experience analysis and get your company's CX into shape. Read the full article

Customer Experience 75

Customer Experience Analysis Customers Company 75

SurveySparrow

SEPTEMBER 19, 2023

ANOVA stands for Analysis of Variance. It is basically the core of ANOVA analysis. Within-group Variance: Analysis of Variance, as the name suggests, looks at the variation within each group. Now that we know what Analysis of Variance is, it is important to understand it’s applications. What is ANOVA?

Analysis 52

Analysis Groups Interaction Comparison 52

Thematic

JULY 11, 2022

One of the best approaches is to uncover themes in the data using thematic analysis. Thematic analysis is a systematic method of analyzing qualitative data. In this overview, we’ll break down the jargon, and explain how thematic analysis works. This is where thematic analysis comes in. What's a theme?

Analysis 77

Analysis NPS Feedback Customer Experience 77

Alida

AUGUST 29, 2023

As the value of customers’ qualitative feedback grows, next generation AI is demonstrating an uncanny ability to uncover new insights fast and at scale.

Analysis 130

Analysis Feedback Customers Customer Insights 130

Clarivate

JULY 27, 2023

Citation analysis is a data-driven method that enhances library collection management – enhanced by new integrated tools. The incorporation of citation analysis to your collection development strategy is a potent approach. Why use citation analysis for collection management?

Analysis 92

Analysis Tools Management Metrics 92

MiaRec

APRIL 21, 2023

As you see Voice Analytic solutions promote their Topic Analysis capabilities, you start to wonder what is so special about organizing calls by topics. Because Topic Analysis is such a versatile tool, it is hard to give a simple answer on how to best use it.

Contact Center 82

Contact Center Analysis Analytics Tools 82

CloudCherry

SEPTEMBER 2, 2018

The Value of Customer Sentiment Analysis Tools. Customer sentiment analysis breaks down what your customer says and feels about the brand experience. Customer sentiment analysis tools can determine if each customer’s feedback was a positive, negative or neutral reaction to your brand. IMPROVE CUSTOMER EXPERIENCE NOW!

Analysis 207

Analysis Customers Sales Customer Experience 207

MiaRec

JUNE 16, 2023

Most Voice Analytics solutions for contact centers offer either Machine Learning-based or lexicon-based Sentiment Analysis to help you understand how customers are feeling during calls. What Is Sentiment Analysis? What Is Lexicon-based Sentiment Analysis?

Contact Center 62

Contact Center Analysis Return on Investment Voice of Customer 62

Helpware

JUNE 20, 2023

Sentiment analysis is a powerful tool that allows brands to understand their audiences' positive or negative perceptions. While sentiment analysis can benefit companies in any sector, retail companies may find it especially important since customers often have strong emotional perceptions about retail products and stores.

Analysis 70

Analysis Retail Brands Tools 70

SurveySparrow

AUGUST 16, 2023

We will also discuss the benefits of AI-powered analysis and the best ways of utilizing AI when creating surveys. What Is Survey Analysis? Survey analysis is just what it says on the tin. Manual analysis has always been susceptible to mistakes. Let’s discuss the benefits of AI-powered survey analysis in more detail.

Survey 52

Survey Analysis Customer Experience Tools 52

Thematic

SEPTEMBER 22, 2021

The majority of qualitative data analysis still happens manually. Both help automate qualitative data analysis. In this post we want to teach you how to conduct a successful qualitative data analysis. We will teach you how to conduct the analysis manually, and also, automatically using software solutions powered by NLP.

Analysis 111

Analysis Data Feedback NPS 111

dscout People Nerds

NOVEMBER 8, 2022

Competitive analysis benefits many stakeholders. Here’s how to manage a competitive analysis end-to-end—with better results.

Analysis 105

Analysis Management How To 105

Playvox

SEPTEMBER 14, 2022

What Is Customer Sentiment Analysis? Customer sentiment analysis is a data-based way of measuring positive, neutral, or negative feelings in text like your customer’s emails, chats, texts, social media posts, and online reviews. How Can Sentiment Analysis Be Used To Improve Customer Experience. Understand Your Customers.

Analysis 98

Analysis Customers Customer Experience Contact Center 98

SurveySparrow

JULY 17, 2023

Artificial Intelligence (AI) has revolutionized various industries, and customer feedback analysis is no exception. Let’s explore how AI can help you analyze data more effectively, the tools available for feedback analysis, and real-life use cases that demonstrate the impact of AI-driven solutions. Why Use AI for Feedback Analysis?

Feedback 52

Feedback Analysis Customers Social Media 52

Uniphore

OCTOBER 7, 2021

What is Conversational Flow Analysis? Conversational flow analysis is what helps conversational AI better understand what humans are talking about using the context associated with different sections or phases of an agent/customer conversation. You can unsubscribe anytime. For more details, review our privacy policy.

Analysis 100

Analysis Contact Center Analytics Policies 100

Clarivate

JULY 19, 2023

Within this blog, we explore the process and value of optimizing your patent strategy through a three-phase patent portfolio analysis. A three-phase approach to comprehensive patent portfolio analysis A patent portfolio analysis can be broken into three phases: audit, benchmarking, and opportunity identification.

Analysis 52

Analysis Strategy Comparison Tools 52

Clarivate

NOVEMBER 15, 2022

The analysts at the Institute for Scientific Information (ISI) who create the Highly Cited Researchers list use both quantitative and qualitative analysis to identify influential individuals from around the globe and across many research fields. Spotlight on the analysis behind the Highly Cited Researchers list.

Analysis 111

Analysis Effort Score Government Exercises 111

Omnicus

NOVEMBER 16, 2016

Data analysis in customer service is a topic that we have lightly touched upon. We will explore different types of data analysis, and show you how it adds yet another vital tool to your larger CRM. Here, we will go into more detail. With proper analytics platforms and usage, you provide another boost to your efficiency.

Customer Service 140

Customer Service Analysis Data Customers 140

CloudCherry

FEBRUARY 13, 2018

The insights derived from the multi-level theme analysis can also empower employees with a prioritized list of actions they need to take in order to deliver outcomes , in addition to helping shape brand experiences. The post Powering Sentiment Analysis with Machine and Deep Learning appeared first on CloudCherry.

Analysis 186

Analysis Multi-Channel Customer Experience Trends 186

ChurnZero

DECEMBER 6, 2021

That’s why performing a customer churn analysis can be powerful in the endeavor to increase customer retention. We dive into seven steps for a successful customer churn analysis. . What is a Customer Churn Analysis ? Customer churn analysis is a process by which you find meaning in your customer churn rate.

Analysis 98

Analysis Customers Customer Retention Customer Journeys 98

SurveySparrow

APRIL 28, 2023

Turf analysis is a critical tool in market research that helps businesses better understand their target audience’s preferences and behavior. This analysis provides insights into the market’s structure and dynamics, allowing businesses to make informed decisions about their products, services, and marketing strategies.

Analysis 52

Analysis Marketing Customer Satisfaction Survey 52