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Voice of Customer Examples to Inspire Your CX Strategy

InMoment XI

This article is designed to give you InMoment’s take on what voice of customer examples look like. Here’s a voice of customer example in action: maybe you can see customers are purchasing lots of one specific product, but the repeat purchases are extremely low. Listening to the Voice of Customer Examples.

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Customer Journey Mapping Examples for Beginners

InMoment XI

Example of a segmented journey map. If your company advertises via billboard, for example, that can be hard to track, even if you survey customers. Customer Journey Mapping Examples for SaaS, eCommerce, and Brick-and-Mortar Stores. Here are some more examples by industry. SaaS example by InMoment. So start there.

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The 5 Most-Used Automated Customer Service Examples

Comm100

This blog will help you on your way, providing the top automated customer service examples that can be used across industries. Let’s now explore some automated customer service examples to learn how you can bring AI into your operations. What are some automated customer service examples? What is customer service automation?

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The 4 Most Effective Chatbot Examples

Comm100

In the best chatbot examples, organizations save costs, improve service availability, boost efficiency, and more. With so many ways for chatbots to improve customer service, in this blog we’ll look at four of the most effective chatbot examples across multiple industries.

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The Ultimate Guide to CX Surveys

Discover best practices, how to formulate a great survey, and the most insightful customer experience survey questions to ask, all with examples! Knowing what your customers love – or don’t love – will give you the direction you need.

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Selection Bias: What it is, Types & Examples

QuestionPro Audience

If the researcher chooses the sample population using the incorrect criteria, they may find numerous examples of this bias. For example, if you want to study student preferences for careers, you may only be able to attract students from schools known for attracting wealthy students. Attrition bias.

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Open-ended questions: Definition, examples, and tips

delighted

In this post, we’ll explain what open-ended questions are, the difference between closed and open-ended questions (including when to use both), and examples of open-ended questions to use in your surveys. Here are a few examples of when and why you would want to gather additional information: 1. Or, select from these example questions.

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Ramping-up Your Digital CX Strategy: Adaptation of Omni Channel and Conversational Support

Speaker: Michael McMillan - Customer Experience Expert, TEDx Speaker, and Author

Learning objectives: Review and pinpoint challenges in your CX strategy Learn how SaaS products are changing CX and UX Recognize and personalize your customers' needs and preferences Setting your DCX goals Best practices for implementing a customer-centric digital strategy and ensuring seamless interactions across channels The role of conversational (..)

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Authentic eLearning Localization: Challenges and Best Practices

Speaker: Chris Paxton McMillin, President of D3 Training Solutions

For example, even a simple phrase like “got milk?” To avoid awkward (and sometimes disastrous) learning content, instructional designers must use authentic translation in the right context to ensure optimal results. translates to “are you lactating?” Can you imagine what a straight translation might do to your course? and over 6.7

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Everyone Is Accountable and Responsible for a Great Customer Experience!

Speaker: Bryan Horn, Founder, CS Solutions

Examples of both HORRIBLE and FANTASTIC customer interactions. Specifically, Bryan will discuss: Why a culture of accountability is key: everyone in your organization is responsible for providing a great customer experience, not just the front line employees. The humanity of customer experience.

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The SaaS Guide to Customer Engagement, Retention, and Advocacy

This ebook by Influitive is a compilation of some of the best examples of programs and campaigns designed to drive customer retention and advocacy, with examples from some of the world’s largest and most innovative SaaS vendors—including Cisco, Ceridian, Dell EMC, MongoDB, SAS, and more.

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The Definitive Guide to Customer Centricity

In this guide, we dissect the buzzword, show you real-world examples of truly customer-centric brands, and give you tactics that you can leverage to lead customer-centricity at your organization. What does it really mean to be customer-centric?

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How Do You Measure the Success of Enterprise Learning?

With our experience across multiple learning segments, from professional training and customer education to partner enablement and more, we’ve isolated three key pillars that describe the value of customer learning alongside real-world examples.

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How the Art of Listening Matters with Conversational AI

Speaker: Brian Morin, CMO & Helena Chen, Director of Product Marketing at SmartAction

Real-world examples of speech-to-text getting it wrong but NLU making it right. Join our most densely packed informational webinar where we discuss the secret sauce behind great speech technology in the contact center –> how NLU augments speech recognition for the highest accuracy possible since speech is never 100% right.

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A Guide to Online Communities for Enterprise Organizations

Examples of enterprise organizations who have seen success with their communities. How community addresses key challenges. Crucial enterprise community features to look for when assessing vendors. Strategic community programs that drive enterprise community success. Not every online community is built or equipped with enterprise intentions.