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Empathy Won’t Save You: Why CX Thrives on Action, Not Sentiment but Outcomes?

eglobalis

With practical strategies, global examples, and insights into cultural and operational dynamics, we’ll explore how empathy can evolve into a strategic driver of business outcomes, ensuring it delivers more than words—it delivers results. Develop Localized Playbooks: Create region-specific guidelines for client interactions.

B2B 513
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Decoding the Feedback Dilemma: A Strategic Framework for Evaluating Customer Requests

ECXO

For example: High impact, low feasibility: Requires prioritization but warrants resource adjustments. Example: Consider how SAP addresses feature requests. Example: When Salesforce received requests for deeper CRM integration, it didn’t simply respond to the enterprise client asking for it.

Feedback 391
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Stuck in an Outdated CX Framework? Here’s Why You’re Missing Out on Real Results

eglobalis

For example, a cybersecurity firm might prioritize trustworthiness, transparency, and proactive problem-solving in every client interaction, aligning its CX strategy with these values to build credibility and reinforce its commitment to security.

B2B 523
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AI and Customer Experience: The Smarter, Faster, and More Personal Duo Redefining B2B Success

eglobalis

We will delve into ten key areas where AI is transforming CX , provide examples of enterprise technology companies that have been using AI for over eight years, and offer practical insights on how your company can leverage these advancements. CRM, ERP, and marketing platforms) to create a 360-degree view of the customer.

B2B 422
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Sales Effectiveness: The B2B Sales Leader's Guide

You’ll get a deep dive on: Proven methods for warming up cold calls Coaching points for responding to price pressure early and often Front-line examples of how to win the battle for customer retention This guide is designed to help today’s B2B sales leaders ramp up their effectiveness in any economic environment.

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Going beyond AI assistants: Examples from Amazon.com reinventing industries with generative AI

AWS Machine Learning

Throughout these examples, you will learn how the comprehensive suite of AWS services, including Amazon Bedrock and Amazon SageMaker , are the key to success. For example, LLMs might misinterpret capacity in a knife block as dimensions rather than number of slots, or mistake Fit Wear as a style description instead of a brand name.

Examples 115
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Unlocking the Practical CX Power of Design Thinking for B2B Companies: A Step-by-Step Guide

eglobalis

This article provides a step-by-step guide to practically applying Design Thinking, detailed explanations of each step, insights into how B2B companies use it daily, and examples of real business cases. B2B Example: IBM leveraged empathy workshops with clients to redesign their cloud services.

B2B 323
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Outrun Your Competition: Best Practices for Accelerating Sales Processes

Dig into our data-backed guide to learn: Proven methods for warming up cold calls Coaching points for responding to price pressure early and often Front-line examples of how to win the battle for customer retention

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How to Create Sales Email Sequences That Convert

Use these real-world examples to craft high-performing email sequences that win the inbox by keeping things tight, mixing up the pitch, and always maintaining focus on the prospect, their pain points, and their needs. The good news?

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Understanding User Needs and Satisfying Them

Speaker: Scott Sehlhorst

We will focus on synthesis of the needs we discover, communication and alignment tools, and how we operationalize addressing those needs.

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Authentic eLearning Localization: Challenges and Best Practices

Speaker: Chris Paxton McMillin, President of D3 Training Solutions

For example, even a simple phrase like “got milk?” To avoid awkward (and sometimes disastrous) learning content, instructional designers must use authentic translation in the right context to ensure optimal results. translates to “are you lactating?” Can you imagine what a straight translation might do to your course? and over 6.7

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Everyone Is Accountable and Responsible for a Great Customer Experience!

Speaker: Bryan Horn, Founder, CS Solutions

Examples of both HORRIBLE and FANTASTIC customer interactions. Specifically, Bryan will discuss: Why a culture of accountability is key: everyone in your organization is responsible for providing a great customer experience, not just the front line employees. The humanity of customer experience.

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Solving the Biggest Tech Challenges in RevOps

In this eBook, we’ll run through real-world examples that show how RevOps teams can benefit from modern solutions for the access, management, and activation of their GTM data.

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The SaaS Guide to Customer Engagement, Retention, and Advocacy

This ebook by Influitive is a compilation of some of the best examples of programs and campaigns designed to drive customer retention and advocacy, with examples from some of the world’s largest and most innovative SaaS vendors—including Cisco, Ceridian, Dell EMC, MongoDB, SAS, and more.

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The Definitive Guide to Customer Centricity

In this guide, we dissect the buzzword, show you real-world examples of truly customer-centric brands, and give you tactics that you can leverage to lead customer-centricity at your organization. What does it really mean to be customer-centric?