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Customer Journey Mapping Examples for Beginners

InMoment XI

Example of a segmented journey map. If your company advertises via billboard, for example, that can be hard to track, even if you survey customers. Customer Journey Mapping Examples for SaaS, eCommerce, and Brick-and-Mortar Stores. Here are some more examples by industry. SaaS example by InMoment. So start there.

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Voice of Customer Examples to Inspire Your CX Strategy

InMoment XI

This article is designed to give you InMoment’s take on what voice of customer examples look like. Here’s a voice of customer example in action: maybe you can see customers are purchasing lots of one specific product, but the repeat purchases are extremely low. Listening to the Voice of Customer Examples.

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Predictive Analytics Examples that Demonstrate Its Impact on Customer Experience

InMoment XI

Organizations should take a closer look at predictive analytics examples to discover the myriad of ways that data and artificial intelligence (AI) can power more personalized customer experiences and enhance brand loyalty and customer retention. A classic example comes from Amazon.

Analytics 195
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The 4 Most Effective Chatbot Examples

Comm100

In the best chatbot examples, organizations save costs, improve service availability, boost efficiency, and more. With so many ways for chatbots to improve customer service, in this blog we’ll look at four of the most effective chatbot examples across multiple industries.

Chatbots 212
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Loyalty 101: How To Turn Browsers Into Buyers For Lasting Engagement

Speaker: Shaunna Bruton, Danielle Wyllie, and Kailey Holmes

Gain insights into the following: 🎯 Understand the essential role of customer data in creating personalized retail experiences 🔍 Master the step-by-step process for collecting and analyzing data for personalization success 🚀 How to apply new found insights to enhance both online and offline shopping experiences 🛒 Learn (..)

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The 5 Most-Used Automated Customer Service Examples

Comm100

This blog will help you on your way, providing the top automated customer service examples that can be used across industries. Let’s now explore some automated customer service examples to learn how you can bring AI into your operations. What are some automated customer service examples? What is customer service automation?

Examples 195
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Top Open-Ended Questions Examples and Why They’re Effective

Retently

In this article, we’ll dive into some top open-ended question examples and explore why they’re so effective. Graphic Representation of Open-Ended vs. Closed-Ended Questions For example, instead of asking “ Did you like the new product? ” (which is a closed-ended question), you might ask: “ What did you think of the new product? ”.

Examples 147
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The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Communication

Speaker: David Bard, Principal at VP Product Coaching

Gain inspiration from real-world success examples from top digital companies, offering invaluable insights into their winning strategies. Takeaways: Uncover and navigate through common pitfalls that are plaguing product teams today. Explore proven solutions, laying the groundwork for triumphant product launches.

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Understanding User Needs and Satisfying Them

Speaker: Scott Sehlhorst

We will focus on synthesis of the needs we discover, communication and alignment tools, and how we operationalize addressing those needs.

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Sales Effectiveness: The B2B Sales Leaders Guide

You’ll get a deep dive on: Proven methods for warming up cold calls Coaching points for responding to price pressure early and often Front-line examples of how to win the battle for customer retention This guide is designed to help today’s B2B sales leaders ramp up their effectiveness in any economic environment.

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Outrun Your Competition: Best Practices for Accelerating Sales Processes

Dig into our data-backed guide to learn: Proven methods for warming up cold calls Coaching points for responding to price pressure early and often Front-line examples of how to win the battle for customer retention

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Authentic eLearning Localization: Challenges and Best Practices

Speaker: Chris Paxton McMillin, President of D3 Training Solutions

For example, even a simple phrase like “got milk?” To avoid awkward (and sometimes disastrous) learning content, instructional designers must use authentic translation in the right context to ensure optimal results. translates to “are you lactating?” Can you imagine what a straight translation might do to your course? and over 6.7

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Everyone Is Accountable and Responsible for a Great Customer Experience!

Speaker: Bryan Horn, Founder, CS Solutions

Examples of both HORRIBLE and FANTASTIC customer interactions. Specifically, Bryan will discuss: Why a culture of accountability is key: everyone in your organization is responsible for providing a great customer experience, not just the front line employees. The humanity of customer experience.

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Solving the Biggest Tech Challenges in RevOps

In this eBook, we’ll run through real-world examples that show how RevOps teams can benefit from modern solutions for the access, management, and activation of their GTM data.

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The SaaS Guide to Customer Engagement, Retention, and Advocacy

This ebook by Influitive is a compilation of some of the best examples of programs and campaigns designed to drive customer retention and advocacy, with examples from some of the world’s largest and most innovative SaaS vendors—including Cisco, Ceridian, Dell EMC, MongoDB, SAS, and more.