Customer experience examples: 8 relevant ones

Customer Bliss

It’s been so interesting to talk to CCOs and SVPs in different industries and get actionable customer experience examples from them. So let’s go through eight relevant customer experience examples from recent episodes.

Infographic – Examples of Nudge Theory

Peter Lavers

The post Infographic – Examples of Nudge Theory appeared first on Think CX. Every marketer has at some point wondered “why won’t my customers behave like I want them to?!” ” Educators as well about their students!

6 Useful Examples of Apology Letters to Customers

Comm100

Here are some examples of apology letters for poor service, so that you will know what to do should your business need to respond to a similar situation. In this example, Ashley was very vague when approaching the customer’s issue. Customer Service apology letter examples

4 Amazing Examples of User-Generated Content in Marketing

ReviewTrackers

If you’re interested to see how top brands are incorporating user-generated content into their marketing activities, check out these great examples below. Examples of User-Generated Content in Marketing.

11 Examples of Exceptional Customer Service From Companies That Walk the Walk

Promoter.io

The post 11 Examples of Exceptional Customer Service From Companies That Walk the Walk appeared first on Promoter.io At one point or another, most of us have had an experience with a company that we would classify as exceptional customer service.

Customer Service Cheat Sheet for Live Chat Operators with Examples of Responses

Provide Support

Articles Best Practice Tips and Tricks chat support etiquette customer service cheat sheet examples of canned responses live chat etiquetteCheat Sheet for Live Chat Operators. Chat etiquette plays a huge role in customer service.

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3 examples of retailers re-focusing on the in-store experience

Vision Critical

For example, employees can tailor experiences any personal milestone a family wants to celebrate, such as a child’s birthday or a good report card. Video killed the radio star, but e-commerce hasn’t killed bricks and mortar retail.

Random & Unintentional Customer Experiences: an example from BT

ijgolding

For example, I believe that whilst most organisations are now capturing and measuring Voice of the Customer in some way, the vast majority are measuring it incorrectly or badly. The post Random & Unintentional Customer Experiences: an example from BT appeared first on IJ Golding.

Carolyn McCall, CEO, Easyjet – An Example of a Courageous Customer Focused Leader

ijgolding

The post Carolyn McCall, CEO, Easyjet – An Example of a Courageous Customer Focused Leader appeared first on IJ Golding. Over the last few years, I have contacted a number of CEOs of organisations I have personally interacted with.

How NOT to ask for customer feedback: a shocking example from Sky TV

ijgolding

The post How NOT to ask for customer feedback: a shocking example from Sky TV appeared first on IJ Golding.

Fabulous Example of Customer Listening and Root-cause

Waypoint Group

The post Fabulous Example of Customer Listening and Root-cause appeared first on Waypoint Group. Case Examples Customer Success Voice of Customer (VoC

4 examples of direct-to-consumer initiatives—and what you can learn from them

Vision Critical

The Dollar Shave Club is an excellent example of such consumer behavior. As the following examples show, big brands from established industries are embracing DTC—and getting promising results. There was a time when the only way to get a Dell computer was to go directly to the company.

Building customer relationships: Examples and lessons from 3 smart brands

Vision Critical

Here are three examples of how smart brands have fostered a mutually beneficial relationship with their customers, and how you can do the same. One example comes from Dove’s “#mybeautymysay.” Most companies today have a customer relationship problem.

Unsubscribe Email Message Examples That Will Prevent Users from Leaving

LiveChat

Take a look at the example from Grammarly. The post Unsubscribe Email Message Examples That Will Prevent Users from Leaving appeared first on LiveChat.

E-Commerce Customer Experience: 50 Examples of Great CX

nanorep

Think about the last time you shopped online. Was there a certain site you chose because it made the shopping experience so seamless? Was there a site that frustrated you that you chose another site to make your purchase?

Top 10 Examples of Poor Customer Service

CSM Magazine

Walmart is a key example. You can beat the top ten examples of poor service, and learn how to deliver excellent customer service. Maybe the best way to begin to describe excellent customer service is to talk about what it isn’t. It certainly isn’t a department or a job title. It’s the opposite of this title, “The Lousy Customer Service We Receive Every Day.” ” Excellent customer service is seriously lacking most places we spend our money.

Costco Provides a Fabulous Customer Experience Example to Follow - Transforming the Customer Experience

Kristina Evey

Costco Customer Experience Example. This is an example that we should all try to live up to both professionally and personally. As a Customer Experience Expert, I’m so delighted to see large companies setting the example.

Guest Blog: My Best Examples of Customer Experience Stories

ShepHyken

Let me share a story with you as an example. The post Guest Blog: My Best Examples of Customer Experience Stories appeared first on Shep Hyken.

Don’t Try This at Work: 15 Social Media Mistakes and Bad Customer Service Examples to Avoid at All Costs

Comm100

We’ve included some real-life examples of companies that have already made these mistakes, so that you don’t have to. This social media mistake isn’t as obvious of a faux pas as some of our next bad customer service examples. Introduction.

Developing Customers for Life—An Enterprise Workforce Management Example

Verint

It’s refreshing to see outside-in examples that validate our guiding principle and how it’s taking hold in the market. As we have covered in previous blogs, Verint is a company that is committed to developing customers for life.

Ways to Improve Customer Satisfaction You May Not Realize (With Examples)

ICC Decision Services

All business owners need to have the big picture of their customers’ behavior. If you’re continually looking to improve your brand, then you need to continually consider ways to improve customer satisfaction. Customer Satisfaction

Knowledge Base Examples: 6 Tips for Clean, Professional KBs

Comm100

Building a knowledge base isn’t easy, but luckily there are examples all around the internet that you can take inspiration from. Example 1: Walmart — Make Your Main Categories and Search Bar Front and Center. Example 3: Eventbrite — Consider Splitting Your Categories by Customer Type.

15 Best Call To Action Examples

LiveChat

Here are the best call to action examples from top online companies you can use on your website to boost sales, signups and generally make the life of your website visitors easier. I think this is one of the best examples I managed to find. For example, the price.

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Social Customer Care is Changing CX: Two Real-Life Examples

Clarabridge

These two examples demonstrate how increasingly common it is for customers to reach out via social media when they have a problem. The post Social Customer Care is Changing CX: Two Real-Life Examples appeared first on Clarabridge.

3 Examples of How to Easily WOW Customers

Customers That Stick

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Practical Example: A Push System for Customer Success

natero

"As we shifted away from firefighting mode and transitioned to more closely resemble an Integrated CSM model, the importance of proactively driving value with our key accounts came into focus.".

Guest Blog: Moving Past The Fairy Tale – 5 Examples of Great Service

ShepHyken

Below are a few great examples of organizations that have completely re-architected the way they think about and interact with customers – and produced a sustainable ROI as a result: The Royal Bank of Scotland integrated their customer data into an always-on customer brain (video).

5 Classic Examples of Great Customer Service Across the UK

Merlin

Let the examples of the companies below be a guiding light. Not only did we love Shep’s book, his genuine and unexpected act of kindness was, to us, a classic example of the very thing he teaches—providing excellent customer experience, above and beyond the extra mile.

3 Examples of Change for the Better in Airlines

Beyond Philosophy

We can all learn a little about Customer centricity when we look at these examples from three major carriers in the US. I love this example. Here is an excellent example of separating the “what,” weather delay in Denver that leaves passengers stranded on the runway in Wyoming for hours, from the “how,” having pizza delivered, so passengers don’t have to starve while they wait. The post 3 Examples of Change for the Better in Airlines appeared first on Beyond Philosophy.

5 Steps to Your Best Complaint Response Letter – with Powerful Examples From JetBlue, American Airlines and JCPenney

Myra Golden

Here are my 5 steps with great examples from great companies that know how to regain customer goodwill after the worst has happened. Here’s how JetBlue provided an explanation of how the problem happened in the example letter from above.

49 Customer Experience and Marketing Pros Reveal Their Favorite Examples of Great Customer Service and Customer Experience

nanorep

Every company wants to provide exceptional customer experiences and top-notch customer service. But what exactly does great customer service look like? What are the elements of a fantastic customer experience?

10 Examples of Targeting Your Audience

LiveChat

Assuming you already have an idea of what your audience looks like, for example, you know the ideal age-group and gender. The post 10 Examples of Targeting Your Audience appeared first on LiveChat.

Customer Experience Quotes to Show Great Examples of “Going the Extra Mile”

LiveChat

The situation that took place some time ago at the Ritz–Carlton hotel is a great example. I hope these examples from travel and retail industries will spark an idea in your head to do something more than expected by customers.

4 Great Examples of Social Media as an Effective Customer Service Tool

Merlin

The post 4 Great Examples of Social Media as an Effective Customer Service Tool appeared first on transcosmos. Customer service defines a brand, as it can make or break your business.

4 Examples of Successful Businesses Following a Customer-Centric Model

nanorep

Guess what top companies worldwide all have in common? Whether they're service, manufacturing, or merchandising businesses, the most important shared element between them - a customer-centric model. As companies transition from product-oriented to customer oriented, this process entails complete organizational planning and a long-term commitment to consistency

The Exceptionally Easy & Profitable Uses of Customer Co-creation

C3Centricity

One of my clients, who is following the 50 weekly actions for customer centric excellence described in Winning Customer Centricity, asked me for some further ideas on co-creation.

4 Out of Office Email Examples That Work When You Rest

LiveChat

Here’s an example how you can set up such a message in Gmail: Go to your email Settings by pressing the cog icon. Here’s an example of such message: Hello, I'm currently traveling and can't respond to your email. For example, sales@fastrepairs.com. Here’s an example of such email: Hello, I'm currently traveling and can't respond to your email. Another example would be to direct customers asking for help straight to the knowledge base section on your website.

CX and CS: Both are Required to Drive B2B Retention and Expansion

Waypoint Group

Case Examples Customer Engagement Customer Success Journey Mapping Net Promoter (NPS) TopBox Video Voice of Customer (VoC

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How to Write Better Emails to Customers Who Send Complaints

Myra Golden

In the bad email example from above, the person said: “I have successfully refunded the charge to you. Have you heard of Blue Apron? It’s a grocery delivery service, basically.

What’s More Difficult; Dealing With a Customer Face-to-Face or Over the Phone?

Steve DiGioia

Customer Service dealing with diffcult customers face to face communiation Face-to-Face or Over the Phone fae to face communiation examplesThis original article was written by Steve DiGioia. Well I think it’s very easy to answer; face-to-face communication is definitely more difficult.