Customer experience examples: 8 relevant ones

Customer Bliss

It’s been so interesting to talk to CCOs and SVPs in different industries and get actionable customer experience examples from them. So let’s go through eight relevant customer experience examples from recent episodes.

6 Useful Examples of Apology Letters to Customers

Comm100

Here are some examples of apology letters for poor service, so that you will know what to do should your business need to respond to a similar situation. In this example, Ashley was very vague when approaching the customer’s issue. Customer Service apology letter examples

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Best Customer Service Experience Examples

nanorep

Get inspired by the power of strong customer service. These stories are over the top, however it's just as important to deliver the "always there" service from any channel, any touch point and any screen that consistently supports your customers and answers their questions

6 Useful Examples of Apology Letters to Customers

Comm100

Here are some examples of apology letters for poor service, so that you will know what to do should your business need to respond to a similar situation. In this example, Ashley was very vague when approaching the customer’s issue.

Fabulous Example of Customer Listening and Root-cause

Waypoint Group

The post Fabulous Example of Customer Listening and Root-cause appeared first on Waypoint Group. Case Examples Customer Success Voice of Customer (VoC

Developing Customers for Life—An Enterprise Workforce Management Example

Verint

It’s refreshing to see outside-in examples that validate our guiding principle and how it’s taking hold in the market. As we have covered in previous blogs, Verint is a company that is committed to developing customers for life.

Costco Provides a Fabulous Customer Experience Example to Follow - Transforming the Customer Experience

Kristina Evey

Costco Customer Experience Example. This is an example that we should all try to live up to both professionally and personally. As a Customer Experience Expert, I’m so delighted to see large companies setting the example.

How NOT to ask for customer feedback: a shocking example from Sky TV

ijgolding

The post How NOT to ask for customer feedback: a shocking example from Sky TV appeared first on IJ Golding.

Practical Example: A Push System for Customer Success

natero

"As we shifted away from firefighting mode and transitioned to more closely resemble an Integrated CSM model, the importance of proactively driving value with our key accounts came into focus.".

Top 10 Examples of Poor Customer Service

CSM Magazine

Walmart is a key example. You can beat the top ten examples of poor service, and learn how to deliver excellent customer service. Maybe the best way to begin to describe excellent customer service is to talk about what it isn’t. It certainly isn’t a department or a job title. It’s the opposite of this title, “The Lousy Customer Service We Receive Every Day.” ” Excellent customer service is seriously lacking most places we spend our money.

Ways to Improve Customer Satisfaction You May Not Realize (With Examples)

ICC Decision Services

All business owners need to have the big picture of their customers’ behavior. If you’re continually looking to improve your brand, then you need to continually consider ways to improve customer satisfaction. Customer Satisfaction

15 Best Call To Action Examples

LiveChat

Here are the best call to action examples from top online companies you can use on your website to boost sales, signups and generally make the life of your website visitors easier. I think this is one of the best examples I managed to find. For example, the price.

Social Customer Care is Changing CX: Two Real-Life Examples

Clarabridge

These two examples demonstrate how increasingly common it is for customers to reach out via social media when they have a problem. The post Social Customer Care is Changing CX: Two Real-Life Examples appeared first on Clarabridge.

Guest Blog: My Best Examples of Customer Experience Stories

ShepHyken

Let me share a story with you as an example. The post Guest Blog: My Best Examples of Customer Experience Stories appeared first on Shep Hyken.

5 Classic Examples of Great Customer Service Across the UK

Merlin

Let the examples of the companies below be a guiding light. Not only did we love Shep’s book, his genuine and unexpected act of kindness was, to us, a classic example of the very thing he teaches—providing excellent customer experience, above and beyond the extra mile.

3 Examples of Change for the Better in Airlines

Beyond Philosophy

We can all learn a little about Customer centricity when we look at these examples from three major carriers in the US. I love this example. Here is an excellent example of separating the “what,” weather delay in Denver that leaves passengers stranded on the runway in Wyoming for hours, from the “how,” having pizza delivered, so passengers don’t have to starve while they wait. The post 3 Examples of Change for the Better in Airlines appeared first on Beyond Philosophy.

49 Customer Experience and Marketing Pros Reveal Their Favorite Examples of Great Customer Service and Customer Experience

nanorep

Every company wants to provide exceptional customer experiences and top-notch customer service. But what exactly does great customer service look like? What are the elements of a fantastic customer experience?

Guest Blog: Moving Past The Fairy Tale – 5 Examples of Great Service

ShepHyken

Below are a few great examples of organizations that have completely re-architected the way they think about and interact with customers – and produced a sustainable ROI as a result: The Royal Bank of Scotland integrated their customer data into an always-on customer brain (video).

4 Great Examples of Social Media as an Effective Customer Service Tool

Merlin

The post 4 Great Examples of Social Media as an Effective Customer Service Tool appeared first on transcosmos. Customer service defines a brand, as it can make or break your business.

Carolyn McCall, CEO, Easyjet – An Example of a Courageous Customer Focused Leader

ijgolding

The post Carolyn McCall, CEO, Easyjet – An Example of a Courageous Customer Focused Leader appeared first on IJ Golding. Over the last few years, I have contacted a number of CEOs of organisations I have personally interacted with.

5 Steps to Your Best Complaint Response Letter – with Powerful Examples From JetBlue, American Airlines and JCPenney

Myra Golden

Here are my 5 steps with great examples from great companies that know how to regain customer goodwill after the worst has happened. Here’s how JetBlue provided an explanation of how the problem happened in the example letter from above.

4 examples of direct-to-consumer initiatives—and what you can learn from them

Vision Critical

The Dollar Shave Club is an excellent example of such consumer behavior. As the following examples show, big brands from established industries are embracing DTC—and getting promising results. There was a time when the only way to get a Dell computer was to go directly to the company.

10 Examples of Targeting Your Audience

LiveChat

Assuming you already have an idea of what your audience looks like, for example, you know the ideal age-group and gender. The post 10 Examples of Targeting Your Audience appeared first on LiveChat.

Customer Experience Quotes to Show Great Examples of “Going the Extra Mile”

LiveChat

The situation that took place some time ago at the Ritz–Carlton hotel is a great example. I hope these examples from travel and retail industries will spark an idea in your head to do something more than expected by customers.

The Exceptionally Easy & Profitable Uses of Customer Co-creation

C3Centricity

One of my clients, who is following the 50 weekly actions for customer centric excellence described in Winning Customer Centricity, asked me for some further ideas on co-creation.

4 Examples of Successful Businesses Following a Customer-Centric Model

nanorep

Guess what top companies worldwide all have in common? Whether they're service, manufacturing, or merchandising businesses, the most important shared element between them - a customer-centric model. As companies transition from product-oriented to customer oriented, this process entails complete organizational planning and a long-term commitment to consistency

4 Out of Office Email Examples That Work When You Rest

LiveChat

Here’s an example how you can set up such a message in Gmail: Go to your email Settings by pressing the cog icon. Here’s an example of such message: Hello, I'm currently traveling and can't respond to your email. For example, sales@fastrepairs.com. Here’s an example of such email: Hello, I'm currently traveling and can't respond to your email. Another example would be to direct customers asking for help straight to the knowledge base section on your website.

How to Write Better Emails to Customers Who Send Complaints

Myra Golden

In the bad email example from above, the person said: “I have successfully refunded the charge to you. Have you heard of Blue Apron? It’s a grocery delivery service, basically.

That Time When the McDonald’s Happy Meal Didn’t Make My Daughter Happy

Myra Golden

Customer Experience Design How to Talk to Customers Poor Customer Service ExamplesMe and Lauren when she was 6 years old. When my daughter was 4 years old McDonald’s was her favorite place to eat out. We always got her the Happy Meal with chicken McNuggets.

Want to Write Amazing Complaint Response Emails? Here are 4 Keys for Doing Just That.

Myra Golden

In the bad email example from above, the person said: “I have successfully refunded the charge to you. Story highlights: Empathy, Casual Language and Personal Pronouns are the secret to amazing complaint response emails. Have you heard of Blue Apron? It’s a grocery delivery service, basically.

That Time When the McDonald’s Happy Meal Didn’t Make My Daughter Happy

Myra Golden

Customer Experience Design How to Talk to Customers Poor Customer Service ExamplesMe and Lauren when she was 6 years old. When my daughter was 4 years old McDonald’s was her favorite place to eat out. We always got her the Happy Meal with chicken McNuggets.

How to Rock with Your Great Customer Service – a Real-Life Example

LiveChat

All of us can recall at least one example of really bad customer service where everything went wrong, a person we were talking to was incompetent or a customer that we were dealing with, was a true monster in human skin.

5 Classic Examples of Great Customer Service Across the UK

Merlin

Let the examples of the companies below be a guiding light. Not only did we love Shep’s book, his genuine and unexpected act of kindness was, to us, a classic example of the very thing he preaches—providing exemplary customer experience, above and beyond the extra mile.

Customer service examples

Very Best Service

Customer service examples : Here are a few quotes by @ Thoughtbuddy giving us his take on good customer service: " For me, an example of @ verygoodservice is when the shop assistant walks around from behind the counter/till to hand over your purchase(s)."

Why Your VoC Program Needs More Than Customer Feedback – A Contact Center Example

MaritzCX

A few weeks ago, a friend who leads the customer experience (CX) team at a large B2B company described a common challenge in her voice of the customer (VoC) program.

B2B 2

2 Key Take-aways from Dell’s “Perfect Order” Journey

Waypoint Group

For example, if your Identified Promoters was 5% last quarter and 10% this quarter then you could report a 5-point improvement (rather than a 200% growth rate). For example, if you know that a large, strategic account tends to have at least 3 people in different roles comprising the buying syndicate then you should also know what percentage of your accounts have relationships with that many people (and in the right roles). Case Examples Customer Success Metrics News TopBox

Why Your VoC Program Needs More Than Customer Feedback – A Contact Center Example

MaritzCX

A few weeks ago, a friend who leads the customer experience (CX) team at a large B2B company described a common challenge in her voice of the customer (VoC) program. Her team had gathered and analyzed lots of customer feedback regarding interactions with support representatives in the contact center, and the results were clear. Customers thought issue resolution time was too long, and that perception was killing overall loyalty.

B2B 2

4 Out of Office Message Examples That Work When You Rest

LiveChat

Here’s an example how you can set up such a message in Gmail: Go to your email Settings by pressing the cog icon. Here’s an example of such message: Hello, I'm currently traveling and can't respond to your email. For example, sales@fastrepairs.com.

Top Down: On the Joys of Summer, and a Customer-Centric Culture

Customer Interactions

When Executives Lead by Example, CX Is a Day at the Beach

Tactics that Kill Customer Relationships

Who's Your Gladys?

Here’s a great example of what not to do. While many companies like to combine stellar customer service with a subtle up-sell to grow their sales, there’s a fine line between an up-sell and a turn-off. I had 10 minutes to squeeze in a quick call.