Mon.Mar 04, 2024

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Cultivating Confident Customer Service Teams with AI Simulation

Doing CX Right

Learn proven strategies to boost your workforce confidence and customer success by leveraging the power of AI simulation. Read Stacy Sherman's new article now. The post Cultivating Confident Customer Service Teams with AI Simulation appeared first on Doing CX Right.

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Unlocking Innovation: AWS and Anthropic push the boundaries of generative AI together

AWS Machine Learning

Amazon Bedrock is the best place to build and scale generative AI applications with large language models (LLM) and other foundation models (FMs). It enables customers to leverage a variety of high-performing FMs, such as the Claude family of models by Anthropic, to build custom generative AI applications. Looking back to 2021, when Anthropic first started building on AWS, no one could have envisioned how transformative the Claude family of models would be.

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IWD 2024: How Can Businesses Help Women Feel More Supported and Engaged at Work?

Adrian Swinscoe

This is a guest post by Caroline Gleeson, CEO at Occupop. During the Great Resignation, which saw employees voluntarily leaving their jobs en masse, recent statistics […] The post IWD 2024: How Can Businesses Help Women Feel More Supported and Engaged at Work? first appeared on Adrian Swinscoe.

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Alida gains deeper understanding of customer feedback with Amazon Bedrock

AWS Machine Learning

This post is co-written with Sherwin Chu from Alida. Alida helps the world’s biggest brands create highly engaged research communities to gather feedback that fuels better customer experiences and product innovation. Alida’s customers receive tens of thousands of engaged responses for a single survey, therefore the Alida team opted to leverage machine learning (ML) to serve their customers at scale.

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Navigating the Future: Unveiling Trends and Bold Predictions in Customer Experience

Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?

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Top 5 Customer Service & CX Articles for Week of March 4, 2024

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. What Exactly Is Customer Experience? by Annette Franz (CustomerThink) Customer experience is the sum of all the interactions (including with product and price!

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How Clare White CXAD (dip) Made Their Mark

ImprintCX Articles

Q: What is the number one lesson you have learned during your CX career journey that you use on a regular basis, that you believe all CX professionals should know? As someone who is passionate about the customer, it’s very easy to assume everyone in your organisation (or at least the leadership team) feel the same way. That is not always the case. Whilst we have experienced and understand the true value providing a consistent customer experience has on critical business metrics and ultimately gr

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Omnichannel Experiences: Redefining Customer Interaction

CX University

Customer experience (CX) has taken center stage, reshaping the way businesses engage with their audience. The rise of omnichannel experiences has revolutionized the traditional customer journey, offering a seamless and integrated approach across various touchpoints. This shift has not only redefined the customer experience but has also empowered businesses to create more personalized and meaningful interactions with their customers.

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Circular Edge Recognized With Jd Edwards Partner Excellence Award

Circular Edge

Circular Edge Recognized with JD Edwards Partner Excellence Award for Continuously Supporting Customer Resilience and Success “If everyone is moving forward together, then success takes care of itself.” ~Henry Ford We are honored to have been recognized with the prestigious 2020/2021 JD Edwards Partner Excellence Award in the category of Customer Centricity for Supporting Customer’s Resilience , representing the outstanding work and commitment to excellence in helping our customers optimize

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How to Prove the ROI of Your Online Training Program

Gainsight

As a training or operations professional, you’ve probably faced plenty of questions regarding ROI (return on investment) from colleagues when evaluating an online learning initiative. You want to help them understand how supporting your learners with quality training can pay for itself with platform growth, reduced expenses and increased revenue. Data is the objective pillar that drives every successful business.

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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Circular Edge Acquires Innovus Partners, a Leading Provider of Oracle Fusion Cloud EPM Implementation and Support

Circular Edge

Circular Edge Completes Acquisition of Innovus Partners, a Leading Provider of Oracle Fusion Cloud Enterprise Performance Management (EPM) Implementation and Support Services The acquisition significantly expands Circular Edge’s capabilities to provide business process improvement and Cloud transformation services with Oracle JD Edwards, Oracle NetSuite, and Oracle Fusion Cloud Enterprise Resource Planning (ERP) Somerset, NJ, December 8, 2022 – Circular Edge, a leading global business advisory a

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The Power of Anonymous Employee Feedback: A Comprehensive Guide

SurveySensum

Your company is going under a management shift. The leadership is implementing various changes, from adjusting team structures to redefining reporting lines. Recognizing its potential impact on your employee experience and productivity, they decide to launch an employee feedback survey, urging open and honest communication. However, a sense of apprehension lingered amongst the team fearing potential repercussions or bias.

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Circular Edge Joins NetSuite Solution Provider Program

Circular Edge

Circular Edge Joins NetSuite Solution Provider Program Leading global business advisory and consulting solutions provider launches NetSuite practice to meet the growing demand for cloud ERP Somerset, NJ (PRWeb) June 23, 2022 – Circular Edge, a leading global business advisory and ERP consulting services and solutions provider, today announced that it has joined the Oracle NetSuite Solution Provider Program.

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Recession-Proof Your Business with Strategic Customer Engagement

Kapta Customer Success

Weathering a recession puts your business at risk. Learn how to recession-proof your business with strategic customer engagement.

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The Open CCaaS Advantage Report

Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

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Circular Edge Makes Digital Transformation Easier

Circular Edge

Circular Edge Makes It Easier for Customers to Benefit from Oracle JD Edwards EnterpriseOne 9.2 Upgrades, Cloud Migrations & Continuous Innovation Circular Edge, a Gold level and Cloud standard member of Oracle Partner Network (OPN), demonstrates its support of Oracle JD Edwards customers who are on or considering EnterpriseOne 9.2 through its new whitepaper and Smart Help services for upgrades, Cloud migrations, managed services, project and resource supplementation, skills enablement and m

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How We Felt About What We Watched: Exploring Netflix Engagement and Sentiment

Brandwatch CX

How did consumers feel about the top 10 most-watched Netflix shows in 2023? Discover consumer sentiments and opinions in our latest research.

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Circular Edge Engages the Oracle JD Edwards User Community to Highlight Customer Innovations

Circular Edge

Circular Edge is expanding its presence with new product & service innovations, entertaining experiences, and customer giveaways at the upcoming BLUEPRINT 4D conference Circular Edge, an award-winning Oracle JD Edwards, Oracle Customer Experience (CX) & Cloud Service Provider and member of Oracle PartnerNetwork, is returning to Las Vegas June 6 – 9 for the BLUEPRINT 4D conference, alongside their customers and the Quest Oracle Community to highlight the many ways Oracle JD Edwards custom

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Gamifying Software Development with Centercode's DevJam

Centercode

See how we transformed a disparate set of backlog items into 133 user delights in 3 days with gamified innovation.

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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Retail Strategy: Experience, Experience, Experience

The DiJulius Group

The post Retail Strategy: Experience, Experience, Experience appeared first on The DiJulius Group.

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Circular Edge Recognized With Jd Edwards Distinguished Partner Award

Circular Edge

CE Recognized with 2019 JDE Distinguished Partner Award for Showcasing Customer Success We are honored to have received the prestigious 2019 JD Edwards Distinguished Partner Award for Showcasing Customer Success at the Oracle JD Edwards Partner Summit. This award represents Circular Edge’s outstanding work & commitment to continuously delivering and showcasing JD Edwards customer success stories including EnterpriseOne 9.2 upgrades , integrated ERP/CX digital experiences and cloud & UX

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Likert Scale: Gauging the Attitudes of Your Customers

InMoment XI

It is hard to talk about survey methodology and practices without mentioning the Likert scale. While some may think the Likert scale is only used in academic research, it is a cornerstone of survey strategies across various industries such as travel & hospitality, automotive, and financial services. What is the Likert Scale? The Likert Scale, named after psychologist Rensis Likert, is a widely used tool in social science research and survey methodology for measuring attitudes, opinions, and

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Circular Edge Invests in the Future Success of Higher Education

Circular Edge

CE Invests in the Future Success of Higher Ed Understanding the remarkable opportunity for organizations to adopt & modernize their digital technologies, CE aligns its resources to support higher education institutions who are facing unprecedented challenges in reaching, engaging and retaining current and prospective students. Having recently supported a community college in strengthening their student engagement practices and realizing the value of marketing automation , CE will

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Drip marketing: How to plan and execute effective campaigns

BirdEye

Have you ever heard of the “Rule of Seven?” It’s a theory that a consumer must be exposed to a brand or product seven times before purchasing. While this isn’t necessarily a hard and fast rule, there’s truth behind it — consistent and repeated exposure plays a crucial role in transforming potential customers into actual buyers. Today’s marketers understand this well.

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CE to Showcase AtomIQ for Oracle Cloud ERP Users to Rapidly Design, Build & Deploy Enterprise Mobile Apps

Circular Edge

CE to Showcase AtomIQ for Oracle Cloud ERP Users to Rapidly Design, Build & Deploy Enterprise Mobile Apps AtomIQ featured demos and customer success stories at the upcoming Ascend conference will include low-code/no-code attended automation and one universal mobile app for unified user experiences across Oracle Cloud ERP & beyond Somerset, NJ (PRWeb) August 13, 2021 – Circular Edge, a member of Oracle PartnerNetwork (OPN), enhances its investment in the Oracle user community to support

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The ROI of Generative AI in CX: The Financial Case for AI Automation

TechSee

Enterprise leaders are constantly seeking innovative ways to improve their customer experience (CX), ideally while improving their bottom line. Generative AI is more than the hot trend of the year; it has the potential to improve and automate CX. However, the cost of AI talent, AI training, tuning, and refinement, as well as LLM consumption-based tokens at scale, begs the question, is Generative AI in CX a financially sound endeavor?

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Circular Edge Celebrates 15th Anniversary at JD Edwards INFOCUS

Circular Edge

Circular Edge Celebrates 15th Anniversary at JD Edwards INFOCUS with Customer Success Stories & Innovations Circular Edge, a full-service Oracle JD Edwards, Oracle Sales Cloud & Oracle Customer Experience (CX) Cloud Service Provider, is celebrating 15 years of customer successes and product and service innovations at the upcoming JD Edwards INFOCUS conference.

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Revolutionizing Contact Centers: Next-Gen Tech for Enhanced CX

Speaker: Liran Meir Frenkel, Performance Management and RPA Sr Product Marketing Manager at NICE; Harpreet Makan, Practice Director at Everest Group; & Santhosh Kumar, Practice Director at Everest Group

As contact centers navigate the challenges of delivering excellence within budget constraints and adapting to evolving employee expectations, optimizing agent tasks becomes crucial. Discover a holistic approach across three pillars - people, process, and technology - that is essential to excel in this dynamic landscape, and explore how next-gen technologies such as generative AI, performance analytics, and process intelligence play a pivotal role in transforming contact centers into advanced CX

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Culinary kudos: 35+ good restaurant review examples to use 

BirdEye

A positive review can substantially enhance your restaurant chain’s online presence and notably increase foot traffic. However, garnering such reviews is no small feat. Encouraging customers to leave feedback that highlights all the desirable aspects can be a daunting task. You can overcome this challenge by having a few well-crafted restaurant review examples handy.

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Smart Scheduler Achieves Oracle Validated Integration

Circular Edge

Circular Edge Smart Scheduler Achieves Oracle Validated Integration with Oracle’s JD Edwards EnterpriseOne Oracle’s JD Edwards customers can automate, streamline, and optimize their batch job processing with Smart Scheduler Circular Edge, a Gold level and Cloud Standard member of Oracle PartnerNetwork (OPN), announced it has achieved Oracle Validated Integration of Smart Scheduler 4.0 with JD Edwards EnterpriseOne 9.2.

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Circular Edge Highlights JD Edwards & Cloud Customer Innovations

Circular Edge

Circular Edge Grows Quest Oracle Community Partnership to Highlight Oracle JD Edwards & Cloud Customer Innovations Circular Edge, an award-winning Oracle JD Edwards & Oracle Customer Experience (CX) Cloud Service Provider, today announces that their expanded partnership with Quest Oracle Community as one of its newest Platinum Elite Partners will be highlighted along with Oracle JD Edwards and Cloud customer stories and innovations at COLLABORATE 19, held April 7-11 in San Antonio, Texa