Wed.Jun 29, 2022

How to find the right journal for your research (using actual data)


Want to help your research flourish? We share tips for using publisher-neutral data and statistics to find the right journal for your research paper. The right journal helps your research flourish.

An Interview For Change: Khoros Expert Opinion on Change Management


Change management is complex and could make or break changes in process or strategy. That's why we spoke with our Khoros expert on change management to get the run down on making a refreshing and powerful change.


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Free Webinar: Confidence-Enabling Experiences

CSM Magazine

With buyer satisfaction levels plummeting to a 17-year low, and less than 35% of consumers completely satisfied with their brand relationship, there is huge stakes resting on your ability to provide satisfying experiences.

Laying the foundation for Community-Led Growth


If you’re working for a B2B SaaS company and have logged into your Linkedin account lately, you’ve probably heard the phrase Community-Led Growth (CLG). (If If you haven't, now's your chance to sign up for our Community Summer Camp.). User communities

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How eCommerce Fits Into Retail's Post-Pandemic Future

Retail’s post-pandemic future: Are you prepared? Download this article by Harvard Business Review (brought to you by GetFeedback) to find out why the future success of retailers will ultimately depend on creating a cohesive customer experience, both online and in stores.

Teleperformance UK Selects PCI Pal to Secure Expanding Payment Methods for Global Enterprise Customers

CSM Magazine

PCI Pal , the global SaaS provider of secure payment solutions, has today announced a partnership with Teleperformance Limited a leader in omnichannel customer care solutions and integrated digital business services.

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Are you Still Not Taking SaaS Product Feedback?

Zonka Feedback

Feedback Management

The Magic of Cross-tabulation in Data Analysis


Apples and oranges. Two fantastic fruits. Teenagers and elderlies. Two different generations. If we ask about your age and the fruit you like, we’ll get two different data points. And to analyze this data, we’ll use Cross-tabulation. What the heck is Cross-tabulation?

Own the Moment of Customer Onboarding: Launch the Love


There is a saying: “you only have one opportunity to make a first impression.” The same is true for your relationship with your customers. Of all of the moments of truth along your customer journey, the onboarding process might be the most impactful on customers’ long-term success.

The Difference Between Good and Great

Shep Hyken

If you had to have surgery, would you rather go to the most skilled surgeon or the nicest surgeon? . I was at a party the other night and someone I met shared his opinion of the difference between a good doctor and a great doctor. A good doctor makes you well.

Customer Preferences: How Community Can Deliver a Simplified Experience

Your customers want a simplified customer experience. Make sure you give it to them with community. Download the whitepaper to learn more!

The Interminable Wait: The NIST Post-Quantum Competition

Forrester Digital Transformation

Back in May, an article in New Scientist created a bit of a stir around the National Institute of Standards and Technology (NIST) competition to select post-quantum (PQ) cryptographic algorithms.

092: Change the Things You Can

The DiJulius Group

As a college freshman, Marcus Engel was blinded and nearly killed after being struck by a drunk driver. This incident changed the trajectory of his life forever. After recovering from the accident, Marcus decided to pursue Narrative Medicine.

The Customer Lifecycle Is The Design Muse To Accelerate Your Journey To Customer Obsession

Forrester Digital Transformation

Learn how the customer lifecycle framework helps B2B and B2C business leaders – enterprise-wide! calibrate what are too-often internally focused processes instead of the customer's process and perspective in order to become more customer obsessed.

Diagnose model performance before deployment for Amazon Fraud Detector

AWS Machine Learning

With the growth in adoption of online applications and the rising number of internet users, digital fraud is on the rise year over year.

A Strategic Guide to Community Gamification

Does creating engaged customers and impacting CS objectives sound interesting? Learn more about how gamification can help your customer success team in our free eBook.

2022 Holiday Preparation: The Role of Content


While consumers are busy having hot girl/guy summers, brands are already in the thick of holiday planning because it takes time to get the strategy correct. But now isn’t the time to use previous years as a rigid model.

Hyperparameter optimization for fine-tuning pre-trained transformer models from Hugging Face

AWS Machine Learning

Large attention-based transformer models have obtained massive gains on natural language processing (NLP). However, training these gigantic networks from scratch requires a tremendous amount of data and compute.

If It Is Not Fun Then Why Keep Doing It?

One Millimeter Mindset

Those are the words of one of my greatest mentors. I think his words are even more relevant today than they were before. During our careers we get caught up in taking the next steps up the rungs of someone else’s idea of what a corporate ladder looks like.

Text classification for online conversations with machine learning on AWS

AWS Machine Learning

Online conversations are ubiquitous in modern life, spanning industries from video games to telecommunications.

The CX Leader Handbook

Whether you’re just starting your CX career or looking to change roles, our CX Leader Handbook is for you. Grab your free copy to learn how to find the right job, thrive as a leader, and strategically plan for the future.

Jun 29 – Customer Success Jobs


Role: Director of Customer Success Location: Boulder, CO, US Organization: Floify As a Director of Customer Success, you will build, develop & maintain C-level and senior-level customer relationships for enterprise-level clients and ensure the renewal of key accounts.

IP and R&D partnership key to empowering innovation


In today’s knowledge economy, the intangible assets that stem from the innovation process account for a significant portion of a company’s value. This, in turn, means that managing and protecting these intangible assets – this knowledge, have become a part of an organization’s strategy.

SAP Cloud for Customer 2208 Release Briefing Webcast

SAP Customer Experience

Dear Community, The 2208 release (August 2022) for SAP Cloud for Customer is just over the hill. We will be adding the release webcast-related information and assets here in our community. This will allow you to access the on-demand recordings, slide decks and also keep the conversation alive.

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10 Tips for Improving Enterprise Customer Experience


Enterprise customer experience is not just another buzzword. It represents a crucial customer journey for enterprises, now more than ever.

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Should Customer Marketing Align with Customer Success?

With outcomes and metrics that align directly, find out why customer success should be the foundation of a customer marketing strategy. Download the free ebook now!