Thu.Jul 20, 2017

Brand Reputation Protection: The Complete Guide


For businesses of every size across every industry, online brand reputation has become one of the most powerful drivers of revenue and growth.


Get Ready For The Self-Driving Economy

Forrester's Customer Insights

Autonomous transportation. If you’re reading this, you have an internet connection, so you’ve heard all about how autonomous vehicles (AVs) are coming to take our jobs, eliminate traffic and give machines the power to make moral choices.


Trending Sources

The Technology Industry NPS® Benchmarks


The technology industry has been continuously disrupting and leading markets when it comes to innovations and customer experience.


12 Worst Things Never to Say to Angry Customers

Provide Support

12 Worst Things to Say to Angry Customers. It’s no secret that customer service employees have to deal with angry customers nearly about 80% of the time.

Forbes Insights: Data Elevates the Customer Experience

New ways of discovering and applying customer insights

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And the Duopoly Strikes Again

Forrester's Customer Insights

The acquisition of Rocket Fuel by Sizmek is not so much an example of ad tech consolidation as it is one of the power of the Facebook/Google duopoly to quash competitors, this time on the buy side. Now, it’s not as though Rocket Fuel didn’t make mistakes. To start with, they are part of an […


Ginger Conlon Interviews Verint’s Ryan Hollenbeck


Verint’s Ryan Hollenbeck, senior vice president, global marketing, recently spoke with Ginger Conlon, contributing editor at MarTech Advisor. During this video discussion, they explore the ways marketing can help drive positive change for customers within an organization, key challenges and opportunities regarding customer service and customer experience, and how technology will continue to evolve.


Call Center Outsourcing 2017 Mid Year Report

Magellan Solutions

The beginning of the year 2017 made some stakeholders in the outsourcing industry, notably call center outsourcing , a little concerned. The newly-elected President of the United States of America Donald J.


Announcing the 2017 Customer Experience Champion Awards – Europe


It’s that time of year again! Show us how you’re delivering state-of-the-art customer experiences! We are excited to announce that we are now accepting nominations for the 2017 Clarabridge Customer Experience Champion (CXC) awards – Europe.


5 Tips for Hiring a Great Customer Support Team

Customer support is the most important job in your company, so it pays to hire right

It’s never too late to get CX right

Customer Bliss

This will be a shorter post than normal, but I wanted to put this out there.