Joe Rawlinson

JANUARY 24, 2025

In todays fast-paced business landscape, entrepreneurs must make decisions quickly and accurately to stay ahead of their competition. However, many entrepreneurs rely on intuition rather than leveraging dataa costly mistake in a data-rich era. Without a clear understanding of business analytics, entrepreneurs risk making decisions that may harm growth and profitability.

Analytics 78

Analytics Financial Return on Investment e-support 78

AWS Machine Learning

JANUARY 24, 2025

Amazon Bedrock has emerged as the preferred choice for tens of thousands of customers seeking to build their generative AI strategy. It offers a straightforward, fast, and secure way to develop advanced generative AI applications and experiences to drive innovation. With the comprehensive capabilities of Amazon Bedrock, you have access to a diverse range of high-performing foundation models (FMs), empowering you to select the most suitable option for your specific needs, customize the model priv

Policies 85

Policies Groups Resources Training 85

Joe Rawlinson

JANUARY 24, 2025

A key aspect of business is managing how companies talk to their customers. Businesses everywhere now understand that keeping their customer interactions consistent, personalized, and in line with regulations is essential for doing well. To put it simply, a customer communication management (CCM) system covers all the strategies, procedures, and technologies used to create a connection between a company or business and the people who buy from them.

Communication 78

Communication Management Social Media Guidelines 78

AWS Machine Learning

JANUARY 24, 2025

A common use case with generative AI that we usually see customers evaluate for a production use case is a generative AI-powered assistant. However, before it can be deployed, there is the typical production readiness assessment that includes concerns such as understanding the security posture, monitoring and logging, cost tracking, resilience, and more.

Knowledge Base 74

Knowledge Base Groups Data How To 74

Speaker: Jennifer Hodroge, Omni-Channel Strategic Leader, Forrester CX Certified

Marketers know that personalization is the key to engagement—but with limited budgets and time, how do you prioritize what, where, and how to personalize? Aligning your content, campaigns, and buyer experiences requires a deep understanding of customer needs. In this new webinar with expert Jennifer Hodroge, we’ll explore how to leverage insights and customer journey mapping to build personalization strategies that deliver real impact.

ROI

PeopleMetrics

JANUARY 24, 2025

In Listen or Die , I emphasized that customer service (CS) and customer experience (CX) are not interchangeable. But they often are thought of as the same. CS focuses on helping customers solve problems or answer questions, while CX encompasses every interaction a customer has with your companywhether its browsing your website, using your product, or contacting support.

Customer Service 62

Customer Service Customer Journeys Touchpoint e-support 62

Support EXP

JANUARY 24, 2025

Although credit union leaders recognize the importance of the member experience, they fail to implement their member experience strategy promptly and decisively. Im sure youve done the dance when youre not hitting your growth goals: you identify your biggest challenge, collect the data (oh so much data!), try to figure out what the data is telling you, determine your priorities, then develop a strategic plan for resolving what is holding you back.

Strategy 52

Strategy Leadership Financial Loyalty 52

CSM Magazine

JANUARY 24, 2025

Operational efficiency is not merely about cost reduction but ensuring everything works smoothly together. This smooth operation enables the business to cope with its challenges, serve customers on time, and stay competitive. A strategic backend operation can open new avenues for success for businesses. To ensure operational functionality, pain points must be identified and eliminated, which helps to curb downtime and boost productivity.

Hospitality 52

Hospitality Training Metrics Measurement 52

BirdEye

JANUARY 24, 2025

Today’s digital world makes social media marketing for hotels essential to their growth strategy. With billions of potential guests hanging out on Instagram, TikTok, and Facebook, it’s a crucial way to get your hotel noticed. But it’s not just about showcasing your property; social media is now most travelers’ primary source of travel inspiration.

Social Media 52

Social Media Hotels Strategy Marketing 52

CSM Magazine

JANUARY 24, 2025

In less than a year, the fastest-growing sportswear brand in Northern Europe has saved 12,000 in customer service costs and massively improved the CTR on communications. Swedish sportswear company, ICANIWILL (ICIW) is one of the fastest-growing sportswear brands in northern Europe. A result not only of an outstanding product range, but in huge improvements made to the post-purchase customer experience after partnering with nShift, the global leader in delivery and experience management.

Multi-Channel 52

Multi-Channel Ecommerce Communication Brands 52

Advertiser: ZoomInfo

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

Marketing

BirdEye

JANUARY 24, 2025

Driving social media reviews requires more than just asking customers for feedback. Data shows that a strategic review generation approach can significantly increase revenue, yet most businesses struggle to implement effective systems across multiple locations. While some brands excel at review generation , others face diminishing engagement despite increased efforts.

Social Media 52

Social Media Loyalty Feedback Customer Journeys 52

CSM Magazine

JANUARY 24, 2025

Although payment processors for high-risk businesses have many applications, the main aspect people tend to focus on is their security and fraud prevention from the point of view of the high-risk businesses themselves. This is a perfectly valid perspective, as high-risk businesses do need safe payment processors. However, the right payment solution offers much more than security to businesses in high-risk industries.

Customer Retention 52

Customer Retention Customers Industry Customer Satisfaction 52

2020 Research

JANUARY 24, 2025

Key Takeaways Modern consumers are favoring stability, practicality, and self-care over extravagance, seeking routine, comfort, and dependability. This shift provides businesses with the chance to connect on a deeper level with consumers by embracing clarity in messaging, simplicity in processes, and empathy for their audience. To resonate with the modern consumer, simplify offerings and processes, highlight dependability and simplicity, and adopt an empathetic brand strategy that prioritizes tr

52

52

CSM Magazine

JANUARY 24, 2025

In less than a year, the fastest-growing sportswear brand in Northern Europe has saved 12,000 in customer service costs and massively improved the CTR on communications. Swedish sportswear company, ICANIWILL (ICIW) is one of the fastest-growing sportswear brands in northern Europe. A result not only of an outstanding product range, but in huge improvements made to the post-purchase customer experience after partnering with nShift, the global leader in delivery and experience management.

Multi-Channel 52

Multi-Channel Ecommerce Communication Brands 52

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Retail

Amplifai Coaching Category

JANUARY 24, 2025

Discover how unified contact center management boosts efficiency, engagement, and retention. Learn actionable strategies for overcoming fragmented systems and unlocking team potential with AI-driven solutions.

Contact Center 52

Contact Center Management System Strategy 52

CSM Magazine

JANUARY 24, 2025

Players have more online casino options than ever. To stand out, platforms need to focus on creating a customer-first experience that prioritises convenience, trust, and engagement. Its not just about offering games anymore. Success depends on how well casinos cater to player expectations through thoughtful features and smooth interactions. From secure transactions to intuitive design, every detail matters in building loyalty.

Customer Centricity 52

Customer Centricity e-support Loyalty Programs Multi-Channel 52

Centercode

JANUARY 24, 2025

Secure stakeholder buy-in for beta testing with strategies that build trust, prove value, and align with business goals.

Strategy 52

Strategy 52

Brandwatch CX

JANUARY 24, 2025

Learn how to efficiently schedule Instagram posts with the best tools and practical tips. Boost your engagement and streamline your workflowread more!

How To 52

How To Tips Tools Engagement 52

Advertiser: ZoomInfo

Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. The reason for its rise? AI increases teams’ productivity by predicting and automating actions that require manual effort. In other words, the research that takes reps hours, AI can do in seconds. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.

Sales

Optimove

JANUARY 24, 2025

Optimove ensures marketing starts with the customer and not campaign/product. Customer-led marketing delivers brands an average increase of 33% in CLTV.

Brands 40

Brands Marketing Customers 40

Brandwatch CX

JANUARY 24, 2025

Discover essential Instagram scheduling tools to enhance your social media strategy and streamline your posting. Read the article to find the best options!

Social Media 52

Social Media Tools Strategy 52

Forrester's Customer Insights

JANUARY 24, 2025

In advance of its annual meeting in Davos, the World Economic Forum (WEF) released its 2025 Global Risks Report. The report, based on the WEFs Global Risk Perception Survey 2024-2025, identifies geopolitical risks as a top immediate concern for global risk officers and the broader risk community.

Report 26

Report Technology Survey Meeting 26

Forrester's Customer Insights

JANUARY 24, 2025

With a new US administration coming in, there is always economic uncertainty. Learn some of the factors that could be strong influencers of future US economic growth and how they could impact other global markets.

Marketing 26

Marketing Automotive Government Banking 26

Speaker: Carolyn Clark and Miriam Connaughton

Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.

Employee Experience