Hello Customer

APRIL 2, 2020

In times of social distancing, where everyone is working remotely it's crucial to keep your employees engaged. Without face-to-face contact, it's hard to measure how everyone is doing and how everyone is feeling.

Employee Engagement 56

Employee Engagement Measurement Customer Experience Engagement 56

Optimove

APRIL 2, 2020

In the past few weeks, I have had many meetings with clients – b2c/d2c brands from different verticals – who all seem to ponder over the same question: what’s the best way to communicate with your customers in such uncertain and sensitive times?

Communication 52

Communication Sports Entertainment Ecommerce 52

Magellan Solutions

APRIL 2, 2020

Negative economic growth surfaces at any point across businesses. When it occurs, businesses must know what they are up against for — drop in revenue, lower levels of production, and decline in sales. But what if a severe pandemic coincides with business challenges?

Consumers 52

Consumers Financial Insurance Government 52

Qualtrics

APRIL 2, 2020

The COVID-19 crisis is unprecedented and the road map for the year ahead has been ripped up. What matters is how you act in the here and now.

Customer Experience 26

Customer Experience Healthcare Transportation Customer Confidence 26

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To make contact center conversations great, you need to set-up the right environment for success. This involves your contact center design, the data you use, and some critical customer-centric capabilities.

Contact Center