Expert insights. Personalized for you.
Seaton CX
NOVEMBER 30, 2022
What if your 2023 CX initiative came to life? The Fairy Godmother of Thanksgiving sang Bippity-boppity-boo at your annual planning meeting and your corporate initiative developed consciousness. It started thinking. It started talking. And it wrote you a cover letter.
Upstream Works
NOVEMBER 30, 2022
The pandemic has impacted every aspect of our lives, and the contact center is no exception. There have been several implications in this space that compound each other, with the net result being a more challenging environment for all forms of customer service.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Solvvy
NOVEMBER 30, 2022
Since Zoom acquired Solvvy earlier this year, many people have asked me why Zoom, a company that is the gold standard for team collaboration and meetings, would look to bring Solvvy’s advanced conversational AI technology and team into its portfolio.
BirdEye
NOVEMBER 30, 2022
Content is the most powerful tool that you can use to grow your brand on social media. It can mean the difference between a few followers and an undeniable presence on Facebook, Twitter, and every other major social platform. But posting content now and then just isn’t enough.
Speaker: Tim Buteyn - President of ThinkingKap Learning Solutions, Inc.
In this webinar, Tim Buteyn of ThinkingKap Learning Solutions will explore how to optimize learner engagement with scenario-based training. You'll learn what makes up scenarios, how they benefit the learner, and why this is important to your organization. You'll also dive into real-world examples across a wide range of budgets and look at how typical training content can be completely transformed.
Daniel Group
NOVEMBER 30, 2022
What Did We Learn to Improve CX? – The Daniel Group 2022 Client Conference. Our annual conference theme, Dollars & Sense, suggests the two primary foci of our conference: 1.) how does better CX improve business outcomes and 2.) how to use CX metrics most effectively.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Strativity
NOVEMBER 30, 2022
We all know and feel the power of relationships. But why are they so valuable to us? And what makes them so important? Explore this universal pull with three dynamic takeaways integral to passionate and durable relationships from Monica Belmaña, Director of Behavioral Science.
DemandJump
NOVEMBER 30, 2022
Software as a Service (SaaS) companies use a variety of business models, depending on what they provide and who their target audience is. All of them use SaaS marketing as an important part of their businesses, though, since lead generation is a necessary part of any B2C or B2B SaaS business model.
Strativity
NOVEMBER 30, 2022
Seeing your customers as people, not just purchasers, means reconsidering the depth and nature of your brand-consumer relationships.
DemandJump
NOVEMBER 30, 2022
As a B2B SaaS company, your ability to get your software into the hands of other businesses is essential to success. Expanding your customer base relies heavily on marketing and business models like freemium and product demos. So what steps should you take to build a robust customer base?
Speaker: Mark Stelzner - Founder & Managing Principal at IA
Join Mark Stelzner of IA as he discusses how to optimize your current HCM system and the opportunities for new tech.
Strativity
NOVEMBER 30, 2022
This article was written by John Wise, VP of Cultural Insights. As far back as 1999, marketers predicted that brands would need to embrace social responsibility to win new customers.
DemandJump
NOVEMBER 30, 2022
Creating a successful Software as a Service (SaaS) business model requires significant research, time, money, and hard work.
Advantage Communications
NOVEMBER 30, 2022
Contact center artificial intelligence (AI) is a type of software that enables customer service reps to automate tasks, including customer support.
DemandJump
NOVEMBER 30, 2022
Do you have an idea for a business-to-business (B2B) Software as a Service (SaaS) company that can solve pain points in a particular industry? Great! Now it’s time to actually get that business started. But where do you begin? SaaS Marketing
Advertiser: Vanilla Forums
Find out how collaboration between a CMO and CCO can enhance the customer experience and drive business growth in this new ebook.
kommunicate
NOVEMBER 30, 2022
Last Updated on November 30, 2022 The worldwide market capitalisation for courier and delivery services was valued at USD 394 Billion in 2021. Experts predict a Compound Annual Growth Rate (CAGR) of 4.61% in this industry from 2022 to 2027.
DemandJump
NOVEMBER 30, 2022
As businesses start to put a focus on digital technology, there has been a growth in demand for business-to-business (B2B) Software as a Service (SaaS) solutions. According to Fortune Business Insights , by 2028 the market is predicted to reach $716.52 billion.
CSM Magazine
NOVEMBER 30, 2022
PCI Pal partners with Worldpay from FIS and Savanta to explore behaviours, attitudes, and experiences of consumers towards today’s most popular payments methods.
DemandJump
NOVEMBER 30, 2022
Love it or hate it, marketing is an essential component of success for companies of virtually any size and across countless industries.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
In this presentation, we will discuss the five elements of building a real-time coaching program using AI-infused workflows that will allow managers and agents to continuously engage and drive more constructive dialogue. Sign up today!
Forrester Digital Transformation
NOVEMBER 30, 2022
Benchmark data can support the decision-making process, but it can also mislead and bring decision-makers to the wrong conclusions. My recent report, 2022 IT And Digital Budget Benchmarks, Europe, presents relevant benchmark figures to support European technology leaders’ decisions.
DemandJump
NOVEMBER 30, 2022
SaaS is an acronym that stands for Software as a Service. As it applies to marketing, SaaS is just a term to describe the kind of product or service that's being marketed—in this case, a software solution.
Forrester Digital Transformation
NOVEMBER 30, 2022
The global insurance industry will face a challenging market in 2023, with policy lapses, lower IT spending, and insurtech turbulence. Age of the Customer insurance industry trends insurtech predictions promoted
DemandJump
NOVEMBER 30, 2022
Content is a powerful marketing tool for all industries—that should be a no-brainer for marketers by now. But content is especially crucial for SaaS marketing.
Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree
Join this exclusive conversation with our expert panelists and learn how you can thrive as an e-commerce retailer - even when faced with adverse market challenges. Don't miss out; register today!
Forrester Digital Transformation
NOVEMBER 30, 2022
Have you considered buying a revenue operations and intelligence (RO&I) or sales engagement platform? If so, you’ve likely seen vendors touting the benefits of their native Salesforce capabilities. That’s a good thing, right?
DemandJump
NOVEMBER 30, 2022
Creating and implementing a content marketing strategy can take up a lot of time, especially for businesses without a designated SaaS marketing team. However, it’s necessary to have a stellar strategy so that potential customers can find you.
Shep Hyken
NOVEMBER 30, 2022
A restaurant took its most popular item off the menu. It had been on there a long time, and the owner decided it was time to make a change, even though it was his guests’ favorite dish. . A company changed its invoicing terms.
DemandJump
NOVEMBER 30, 2022
Absolutely essential. With a content-driven SaaS marketing strategy, you can start building relationships with more highly-qualified leads than with paid advertising alone.
Speaker: Shannon Tipton, Chief Learning Officer, Learning Rebels LLC
Today's work culture requires giving people the ability to control when and where they participate in their professional development. Learn how you can provide valuable, self-directed bites of learning content (and strategies to make that content stick) in this webinar!
52 
Let's personalize your content