Thu.Apr 02, 2020

Measuring employee engagement with Hello Customer

Hello Customer

In times of social distancing, where everyone is working remotely it's crucial to keep your employees engaged. Without face-to-face contact, it's hard to measure how everyone is doing and how everyone is feeling.

Quick Ways to Adjust Your Communications for COVID-19


In the past few weeks, I have had many meetings with clients – b2c/d2c brands from different verticals – who all seem to ponder over the same question: what’s the best way to communicate with your customers in such uncertain and sensitive times?

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Are We in a Recession Yet? Watch out for These Signs

Magellan Solutions

Negative economic growth surfaces at any point across businesses. When it occurs, businesses must know what they are up against for — drop in revenue, lower levels of production, and decline in sales. But what if a severe pandemic coincides with business challenges?

The Experience Leaders making a difference during COVID-19


The COVID-19 crisis is unprecedented and the road map for the year ahead has been ripped up. What matters is how you act in the here and now.

A Practitioner's Guide to Sustainable Customer Experience in the Contact Center

To make contact center conversations great, you need to set-up the right environment for success. This involves your contact center design, the data you use, and some critical customer-centric capabilities.