Thu.Jul 02, 2020

Your Customers Are Always Watching – Tip #5

Steve DiGioia

What do you do when you think no one is watching? Are you chewing gum, twirling your hair, or resting your foot on the wall behind you? Do you tell off-color jokes because you think no one can hear you? Is your posture one of confidence or submission?

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How You Can Win at Social Customer Care

The DiJulius Group

What business isn’t using social media to connect with customers nowadays? If you aren’t, now is the perfect time to do so with all the crazy things happening in our world today.

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Customer service: what you can learn from great business leaders

Eptica

Date: Thursday, July 2, 2020 Author: Pauline Ashenden - Demand Generation Manager Customer service: what you can learn from great business leaders. Published on: July 02, 2020.

20 Marketing Analytics Tools You Have to Know About

Fox Metrics

Data is a marketer’s best friend. Running a marketing campaign without measuring your activities is like running a car without gas – You can put in so much effort, but would not go far.

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The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

Here’s What’s New from June 2020|Kommunicate Product Updates

kommunicate

We hope you’re staying safe and healthy. In the month of June, we have added some powerful features and improved the existing ones in your favorite customer support suite. If you have missed the previous updates, please head here.

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The #1 client onboarding template

SmartKarrot

Source. Client onboarding is the phase when you start building a relationship with your client. It is the time when you get a chance to create a positive perception about your company in your customer’s mind.

Using the lens of human emotion to improve CX

MyCustomer

According to Lisa Feldman Barrett and other leading neuroscientists, emotion is a constant. It is part of our brain’s core function - to.U 2nd Jul 2020. By Martin Hill-Wilson Founder

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Ensure Your Workplace Doesn’t Become A New Source Of COVID-19 Infections

Forrester's Customer Insights

While the number of COVID-19 infections is on the rise globally, some countries have started to relax lockdown measures and reopen their economies. As a result, many employers have welcomed back employees into physical workplaces. Unfortunately, the workplace is often the source of new outbreaks.

Optimizing Email Marketing for Gmail’s New Promotions Tab

Optimove

Marketers should always strive to be knowledgeable of tech updates and advancements, especially when it comes to email marketing, where the rules are constantly changing.

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8 Contact Center Trends to Watch in 2020

In this eBook, we’ll arm you with the research you need to inform areas of investment, and 8 quick tips you can use to improve your contact center’s performance now!