Fri.Sep 29, 2023

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The Ultimate Guide to Customer Experience Workshops

SurveySparrow

Did you know that 61% of consumers are willing to pay a premium of at least 5% for a promise of exceptional customer experience? That’s huge! So, how do some businesses stand out in the crowd? Well, the secret lies in their commitment to improve and enhance customer experience. And one powerful tool that can help achieve this is a customer experience workshop.

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[YouTube] How to Overcome 2023 Business Challenges with Innovative CX

Experience Investigators by 360Connext

This year, business leaders face many challenges that can best be described as "stubborn." Labor shortages, supply chain disruptions, and inflation are just.

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Guest Post: Employee Engagement and CX: 5 Strategies to Build Synergy

ShepHyken

This week, we feature an article by Tarek Kamil, CEO and Founder of Cerkl, an internal communication software that helps teams connect. He writes about how employee engagement and customer experience can enhance business performance. Achieving success in business goes beyond offering quality products and services. Both employee engagement and customer experience are vital elements, and with some effort, it isn’t difficult for companies to build meaningful synergy between them.

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Build a crop segmentation machine learning model with Planet data and Amazon SageMaker geospatial capabilities

AWS Machine Learning

This guest post is co-written by Lydia Lihui Zhang, Business Development Specialist, and Mansi Shah, Software Engineer/Data Scientist, at Planet Labs. The analysis that inspired this post was originally written by Jennifer Reiber Kyle. Amazon SageMaker geospatial capabilities combined with Planet ’s satellite data can be used for crop segmentation, and there are numerous applications and potential benefits of this analysis to the fields of agriculture and sustainability.

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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

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Google Merchant Center Next: What businesses need to know 

BirdEye

Google Shopping is a lucrative and significant channel for retail businesses looking to capture the Google search audience. Most shopping purchases begin on Google, and having your products listed above the search results can give every business a competitive edge. The existing Google Merchant Center has helped businesses upload their products, manage the listings, and run product ads for many years.

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How to embed social media feeds on a website (with examples)

BirdEye

If you want your website visitors to stick around, you need to give them a reason to stay. Embedding social media feeds on your homepage will give your website the stickiness you’re looking for. Your social posts say a lot about your business, products, and services. Displaying them only on your social media profiles is a wasted opportunity. Instead, make them a central component of your site to build brand awareness and social proof.

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Improve Customer Service Using Employee Surveys

SurveySensum

Your employees are the heart and soul of your business. They are the ones crafting your products, delivering your services, and acting as the vital link between you and your customers. But here’s the truth: employee engagement isn’t just a nice-to-have; it’s a game-changer that can either make or break customer satisfaction. Picture this: A disengaged employee, trudging through their workday, overwhelmed with stress, and struggling to maintain focus.

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How to create buyer personas + Free template

BirdEye

Knowing your customers is an integral part of your business’s success. It helps you define brand strategies , choose product development tools, and find the proper channels for your sales team to engage with your customers. But this knowledge does not come easy. That is why businesses invest in developing buyer personas before they get out there in the market.

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LULA Loop: Delivering Better Rides With Kommunicate By Their Side

kommunicate

Most of us reading this have taken an Uber at one point of time or another. In fact, the global ride sharing market is worth a whopping $69.3 billion, according to this Bloomberg report. The biggest names include Uber, Lyft and Ola cabs. We also have the little less known Didi Chuxing and Gojek playing [.] The post LULA Loop: Delivering Better Rides With Kommunicate By Their Side appeared first on Kommunicate Blog.

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Customer Experience Management: Optimizing Your Strategy for Financial Success

Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts

In the world of business, connecting the dots from experience to financial impact is an essential skill. Transforming customer engagement, Voice of Customer (VoC) insights, and Journey Maps into tangible financial outcomes poses a significant challenge for most organizations. To gain buy-in from the C-Suite and key stakeholders, it’s crucial to illustrate how Experience Management translates into clear, measurable business results.

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Customer Engagement in the Age of AI: The Role of Data and Artificial Intelligence

Blueshift

When was the last time you used Google Maps? Or Alexa, or Siri, or watched Netflix’s latest recommendations curated just for you? If the answer is “pretty much, every day,” then AI has been a part of your daily routine already, and knowingly or unknowingly you have been using it extensively! Automation has gradually taken over our lives, and with the advancement of AI and availability of rich data, customer engagement takes on new dimensions and possibilities.

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What data skills can actually help CX Punk Rockers?

Adrian Swinscoe

This is a guest post by Akin Arikan, the author of Customer Experience Analytics and Multichannel Metrics. Adrian points out that “CX should not be reduced […] The post What data skills can actually help CX Punk Rockers? first appeared on Adrian Swinscoe.

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Gartner 2023 Magic Quadrant for Multichannel Marketing Hubs: Optimove Ranked #1 in Journey Orchestration   

Optimove

Optimove scored the highest in the Journey Orchestration use case in Gartner’s Magic Quadrant companion report, “The Critical Capabilities for Multichannel Marketing Hubs.” Optimove also ranked second for Customer Intelligence, and third for Measurement and Optimization. Get your complimentary copy of the report here. According to Gartner, Optimove “enables data-centric, high-frequency marketing programs, with data management and AI to deliver top-tier personalization.

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10 Things We Learned at Pulse Encore NYC

Gainsight

Pulse takes the Big Apple! That’s a wrap on Pulse Encore NYC , where attendees joined a more intimate Pulse experience filled with insightful sessions, all-star keynotes, hands-on workshops, and even more exclusive time with Customer Success (CS) leaders. In case you missed it, here are our top 10 takeaways from Pulse Encore NYC. 1. Digital = Success for All One recurring theme of Pulse Encore NYC was this: digital touch gives you superpowers.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Modern Business Growth: Why Inbound Support Services Are Essential for Your Business

Magellan Solutions

Exceptional customer service increases repeat purchases by 93%. It helps keep loyal customers, boost lifetime value, and generate referrals. This is why your inbound support services are a growth pot you want to pay attention to. Especially in the modern world, where business transactions are becoming more and more multi dimensional. You might be asking why inbound support services of all other business growth factors.

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How to Give Kudos to the Team the Right Way: A Playbook

SurveySparrow

In today’s fast-paced work environment, it’s easy to overlook the importance of giving kudos to the team and peers. Employee recognition is not just a nice-to-have; it’s a must-have for any organization aiming to boost employee engagement and create a positive employee experience. In this guide, we’ll delve into the art and science of giving kudos effectively, leveraging employee recognition software, and much more.

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How to make your blog posts visible on SAP Customer Experience community pages?

SAP Customer Experience

The SAP Customer Experience ecosystem is growing and so are the experts sharing their knowledge back to the community. To make sure these blog posts reach the right audience, you should use the SAP Managed Tags. These tags will display your blog posts on the right community pages. What are.

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Gartner: Optimove #1 in Journey Orchestration

Optimove

Optimove ensures marketing starts with the customer and not campaign/product. Customer-led marketing delivers brands an average increase of 33% in CLTV.

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A 360-Degree Approach to Customer Feedback - Using Online Reviews & Surveys

Delighted customers are more likely to be loyal to your brand and refer your business to friends and family. But delighting your customers doesn’t just happen magically. Even the best managers have blind spots. There may be areas of your customer journey that look great from the employee’s perspective, but look entirely broken from the customer’s side.

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How to Leverage Your AI-Powered Customer Support Strategy

Brad Cleveland Blog

When jumping into artificial intelligence, many organizations inventory what they’re doing now and look for opportunities to automate. This fixed-pie thinking can be limiting out of the gate. Let’s take a look at leveraging your AI-powered customer support strategy. Those … Continue reading → The post How to Leverage Your AI-Powered Customer Support Strategy appeared first on Brad Cleveland.

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Best strategies for customer self-service

ViiBE Blog

ViiBE Blog Best strategies for customer self-service Anna Gorina September 29, 2023 Share this article Contents Share this article Contents The moments when customers will reach out to your support are inevitable. However, not all questions and reported problems are created equal and require advanced assistance. That is why self-service was invented.