Sat.Oct 16, 2021

How To Hug Your Haters & Make Customers Love Your Brand

Doing CX Right

Jay Baer, author of 6 best selling books, shares how to succeed in business by Hugging Your Haters. The post How To Hug Your Haters & Make Customers Love Your Brand appeared first on Doing CX Right. DoingCXRight®? Podcast Jay Baer leadership loyalty retention

Big Controversy: Should We Stop All Certification Now? Join the Debate…

Beyond Philosophy

Total agreement is overrated. Disagreements are good for us. They challenge the status quo and push the standards for improvement. After all, if you only talk to people who agree with you, how would you know when you are wrong? In this episode, I debate with Customer Experience critic Alex Mead , Chief Customer Service Experience Officer, about how we Customer Experience influencers are doing everything wrong.