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Clarivate
JUNE 29, 2022
Want to help your research flourish? We share tips for using publisher-neutral data and statistics to find the right journal for your research paper. The right journal helps your research flourish.
Lithium
JUNE 29, 2022
Change management is complex and could make or break changes in process or strategy. That's why we spoke with our Khoros expert on change management to get the run down on making a refreshing and powerful change.
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CSM Magazine
JUNE 29, 2022
With buyer satisfaction levels plummeting to a 17-year low, and less than 35% of consumers completely satisfied with their brand relationship, there is huge stakes resting on your ability to provide satisfying experiences.
inSided
JUNE 29, 2022
If you’re working for a B2B SaaS company and have logged into your Linkedin account lately, you’ve probably heard the phrase Community-Led Growth (CLG). (If If you haven't, now's your chance to sign up for our Community Summer Camp.). User communities
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Retail’s post-pandemic future: Are you prepared? Download this article by Harvard Business Review (brought to you by GetFeedback) to find out why the future success of retailers will ultimately depend on creating a cohesive customer experience, both online and in stores.
CSM Magazine
JUNE 29, 2022
PCI Pal , the global SaaS provider of secure payment solutions, has today announced a partnership with Teleperformance Limited a leader in omnichannel customer care solutions and integrated digital business services.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
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SurveySparrow
JUNE 29, 2022
Apples and oranges. Two fantastic fruits. Teenagers and elderlies. Two different generations. If we ask about your age and the fruit you like, we’ll get two different data points. And to analyze this data, we’ll use Cross-tabulation. What the heck is Cross-tabulation?
Gainsight
JUNE 29, 2022
There is a saying: “you only have one opportunity to make a first impression.” The same is true for your relationship with your customers. Of all of the moments of truth along your customer journey, the onboarding process might be the most impactful on customers’ long-term success.
Shep Hyken
JUNE 29, 2022
If you had to have surgery, would you rather go to the most skilled surgeon or the nicest surgeon? . I was at a party the other night and someone I met shared his opinion of the difference between a good doctor and a great doctor. A good doctor makes you well.
Advertiser: Vanilla Forums
Your customers want a simplified customer experience. Make sure you give it to them with community. Download the whitepaper to learn more!
Forrester Digital Transformation
JUNE 29, 2022
Back in May, an article in New Scientist created a bit of a stir around the National Institute of Standards and Technology (NIST) competition to select post-quantum (PQ) cryptographic algorithms.
The DiJulius Group
JUNE 29, 2022
As a college freshman, Marcus Engel was blinded and nearly killed after being struck by a drunk driver. This incident changed the trajectory of his life forever. After recovering from the accident, Marcus decided to pursue Narrative Medicine.
Forrester Digital Transformation
JUNE 29, 2022
Learn how the customer lifecycle framework helps B2B and B2C business leaders – enterprise-wide! calibrate what are too-often internally focused processes instead of the customer's process and perspective in order to become more customer obsessed.
AWS Machine Learning
JUNE 29, 2022
With the growth in adoption of online applications and the rising number of internet users, digital fraud is on the rise year over year.
Advertiser: Vanilla Forums
Does creating engaged customers and impacting CS objectives sound interesting? Learn more about how gamification can help your customer success team in our free eBook.
Merkle
JUNE 29, 2022
While consumers are busy having hot girl/guy summers, brands are already in the thick of holiday planning because it takes time to get the strategy correct. But now isn’t the time to use previous years as a rigid model.
AWS Machine Learning
JUNE 29, 2022
Large attention-based transformer models have obtained massive gains on natural language processing (NLP). However, training these gigantic networks from scratch requires a tremendous amount of data and compute.
One Millimeter Mindset
JUNE 29, 2022
Those are the words of one of my greatest mentors. I think his words are even more relevant today than they were before. During our careers we get caught up in taking the next steps up the rungs of someone else’s idea of what a corporate ladder looks like.
AWS Machine Learning
JUNE 29, 2022
Online conversations are ubiquitous in modern life, spanning industries from video games to telecommunications.
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Whether you’re just starting your CX career or looking to change roles, our CX Leader Handbook is for you. Grab your free copy to learn how to find the right job, thrive as a leader, and strategically plan for the future.
SmartKarrot
JUNE 29, 2022
Role: Director of Customer Success Location: Boulder, CO, US Organization: Floify As a Director of Customer Success, you will build, develop & maintain C-level and senior-level customer relationships for enterprise-level clients and ensure the renewal of key accounts.
Clarivate
JUNE 29, 2022
In today’s knowledge economy, the intangible assets that stem from the innovation process account for a significant portion of a company’s value. This, in turn, means that managing and protecting these intangible assets – this knowledge, have become a part of an organization’s strategy.
SAP Customer Experience
JUNE 29, 2022
Dear Community, The 2208 release (August 2022) for SAP Cloud for Customer is just over the hill. We will be adding the release webcast-related information and assets here in our community. This will allow you to access the on-demand recordings, slide decks and also keep the conversation alive.
SmartKarrot
JUNE 29, 2022
Enterprise customer experience is not just another buzzword. It represents a crucial customer journey for enterprises, now more than ever.
Advertiser: Vanilla Forums
With outcomes and metrics that align directly, find out why customer success should be the foundation of a customer marketing strategy. Download the free ebook now!
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