article thumbnail

Unlocking CEO Mental Fitness: Imagine ”NPS” as a Custom Gauge for Effective Leadership or Not


Unlocking CEO Mental Fitness: Imagine ''NPS'' as a Custom Gauge for Effective Leadership or Not, Customer Gauge The post Unlocking CEO Mental Fitness: Imagine ”NPS” as a Custom Gauge for Effective Leadership or Not appeared first on Eglobalis.

NPS 256
article thumbnail

How to Gain Leadership Buy-In for Customer Experience: A Guide for CX Change Agents

Experience Investigators by 360Connext

THIS is why convincing executive leadership to prioritize and invest in CX initiatives can be a challenge. And yet, leadership buy-in is a critical part of customer experience success. Let’s get some leadership attention for what we really need. But it can’t be a priority without funding, resources, and defined outcomes.


Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Deep Leadership: Act Boldly to Protect Customers, Employees and Partners


Customer Experience Leadership Act boldly to protect customers and employees customer driven customer obsessed. The post Deep Leadership: Act Boldly to Protect Customers, Employees and Partners appeared first on Eglobalis.

article thumbnail

QUI QUOTES Reminders about Leadership and Employee Engagement.

Bill Quiseng

So, I encourage you to remind yourself and your colleagues every day about each one of these fifteen QUI QUOTES about leadership and employee engagement. SERVANT LEADERSHIP Whatever your title or position, be a servant leader who will CARE for your people first. GREAT leadership is not top-down, one-way, communication to employees.

article thumbnail

Leadership Panel: Lessons Learnt from a Global Support Community

Speaker: Panel hosted by Adrian Speyer, Head of Community, Vanilla Forums

Are you struggling to support your global community? Or, are you not even sure where you should start. Establishing a global support community comes with many many questions. How do you encourage your customers to help others? What are the key metrics to measure? What are the biggest challenges?

article thumbnail

3 Actions to Take on the Road to Leadership Bravery

Customer Bliss

Companies that practice what I call “ leadership bravery ” are choosing to reverse the trend on business practices that have defined their industries. Through leadership guidance and company actions, they are establishing more balanced relationships, where both sides win. What Does Leadership Bravery Look Like?

article thumbnail

Big Bets and Bold Leadership


Plus, John shares transformation strategies that successful leaders and organizations implement from his new book, Big Bet Leadership. About: John Rossman is the author of four books on leadership, business, and customer experience, including the bestseller The Amazon Way. ” “Think slowly, act fast.

article thumbnail

Sustaining Employee Engagement in the Contact Center

Speaker: Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC

Employee engagement requires great leadership. Numerous “characteristics” and “models” of high quality leadership have been purported in every bookstore and airport gift shop. But no one has yet to nail down an exact leadership “score” which guarantees success.

article thumbnail

Improve Contact Center Outcomes with Key Insights

Rapid access to the most relevant and actionable information is critical to managing agents, supervisors, and communicating with executive leadership to improve efficiencies and business outcomes. They help others make informed business decisions, all while working to keep agents and customers engaged in positive experiences.

article thumbnail

The Innovator’s Guide to the Digital-first Contact Center

Included in this guide: How to incorporate AI for self service Tips for managing next-gen digital The "secret sauce" of digital leadership Download this guide today to learn how to help your business adapt to this evolving landscape and leverage the power of next-generation digital customer service.

article thumbnail

5 Ways to Engage Employees for Immediate Impact

Speaker: Vicki Brackett, Author and COO of Sinousia

Author of the new book The Leadership Toolbox and Chief Operating Officer of Sinousia, Vicki Brackett shares creative and proven ways to do just that, such as: Intellectually and emotionally engage employees so performance increases. Simple ways to increase the leadership mindset in your employees.

article thumbnail

How Great Organizations Empower Customer Experience Teams

Speaker: Conference Speakers

Topics will include: Cultivating Operational Agility: Leadership, Culture, and How New Tech Like Headless, Composable/MACH and Low Code Change the Game. Today’s teams need to operate cohesively like never before, managing the pace of both technological change and customer needs and demands.

article thumbnail

Retail Tech: Empower Associates, Optimize CX, and Boost Productivity

Speaker: Andrew Regan, Managing Partner at BlueSeed Retail Ltd.

This talk will also explore how retail tech can not only enhance the entire customer experience, but can ultimately lead to reduced associate burnout, powerful and effective leadership, and stronger, more outcome-driven teams.

article thumbnail

The Employee Factor - Perfecting Your CX From Within

Speaker: Dennis Snow, President, Snow & Associates

Not only does it take powerful leadership, but a complete shift in focus: your company must be customer-centric in every function. While it's essential to creating the perfect customer journey, it's only one aspect. It's time to look within: at your employees' relationships with each other, and with the company.