Leadership Related Topics 
eglobalis
NOVEMBER 5, 2024
His latest book, Mindshift: Transform Leadership, Drive Innovation, and Reshape the Future , is a remarkable testament to this journey, pushing leaders to rethink their approaches and embrace transformative thinking. The book encourages leaders to adopt transformative approaches to leadership and innovation.
CX Journey
MAY 14, 2025
Lets take a look at five key shifts shaping the future of CX leadership – and how (and why) integrating EX into each is essential for meaningful and sustained success. The Future of CX Leadership As the role of CX leaders evolves, they must become strategic partners to the business. (I The post CX Leadership Is Evolving.
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eglobalis
MARCH 13, 2025
How to Win Leadership Commitment This article was originally published in part at [link] Introduction Customer Experience (CX) transformation has become a strategic priority for B2B organizations because it directly influences key business outcomes. Employees may resist new CX processes, and leadership might hesitate without a clear ROI.
C3Centricity
NOVEMBER 12, 2024
Claiming to be “customer-centric” is simple; executing it effectively requires a fundamental shift in leadership and company culture. Leadership Example : Lego’s CEO exemplifies customer-centric leadership by implementing programs like Lego Ideas, where customers can directly contribute to product ideas.
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Included in this guide: How to incorporate AI for self service Tips for managing next-gen digital The "secret sauce" of digital leadership Download this guide today to learn how to help your business adapt to this evolving landscape and leverage the power of next-generation digital customer service.
eglobalis
JUNE 15, 2020
Customer Experience Leadership Act boldly to protect customers and employees customer driven customer obsessed. The post Deep Leadership: Act Boldly to Protect Customers, Employees and Partners appeared first on Eglobalis.
eglobalis
NOVEMBER 26, 2024
Leadership Gaps: A lack of buy-in from leadership prevents empathy from becoming a core organizational value. Educate and Empower Leaders: Train leadership teams to champion empathy as a business strategy, integrating it into decision-making processes. As mentioned in a previous article.
Speaker: Panel hosted by Adrian Speyer, Head of Community, Vanilla Forums
Are you struggling to support your global community? Or, are you not even sure where you should start. Establishing a global support community comes with many many questions. How do you encourage your customers to help others? What are the key metrics to measure? What are the biggest challenges?
Speaker: Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC
Employee engagement requires great leadership. Numerous “characteristics” and “models” of high quality leadership have been purported in every bookstore and airport gift shop. But no one has yet to nail down an exact leadership “score” which guarantees success.
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Rapid access to the most relevant and actionable information is critical to managing agents, supervisors, and communicating with executive leadership to improve efficiencies and business outcomes. They help others make informed business decisions, all while working to keep agents and customers engaged in positive experiences.
Speaker: Vicki Brackett, Author and COO of Sinousia
Author of the new book The Leadership Toolbox and Chief Operating Officer of Sinousia, Vicki Brackett shares creative and proven ways to do just that, such as: Intellectually and emotionally engage employees so performance increases. Simple ways to increase the leadership mindset in your employees.
Speaker: Conference Speakers
Topics will include: Cultivating Operational Agility: Leadership, Culture, and How New Tech Like Headless, Composable/MACH and Low Code Change the Game. Today’s teams need to operate cohesively like never before, managing the pace of both technological change and customer needs and demands.
Speaker: John Mansour
Takeaways: 5 things that’ll advance your product management career regardless of the path you choose 3 alternatives to Director and VP roles and why they’re rewarding Identifying and establishing your comfort zone The importance of leadership in any role The top foundational skill for managing up, down and across the organization 📅 July 18, (..)
Speaker: Andrew Regan, Managing Partner at BlueSeed Retail Ltd.
This talk will also explore how retail tech can not only enhance the entire customer experience, but can ultimately lead to reduced associate burnout, powerful and effective leadership, and stronger, more outcome-driven teams.
Speaker: Hilary Akhaabi, PhD - Founder, Chief Financial & Operations Officer at Go Africa Global
Don't miss this opportunity to transform your approach to revenue optimization and take your financial leadership to the next level. Managing and Enforcing Expense Policies 📊 Understand how to develop and enforce company expense policies that promote financial discipline and cost-efficiency. Register now to secure your spot!
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