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Championing the Championship: Outsourced Customer Care for a National Sports Association [A Case Study]


Every year, this national sports association holds their annual pro championships. The post Championing the Championship: Outsourced Customer Care for a National Sports Association [A Case Study] appeared first on Blue Ocean. However, along with everything else in the world, the pandemic forced them to cancel the 2020 event.

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CX Day 2021: Three Stories that Prove CX Is a Team Sport

InMoment XI

Well, there may be an “I” in “customer experience,” but there’s no arguing that customer experience is definitely a team sport. That’s why we’re so happy to celebrate this year’s CX Day theme, “CX is a team sport.” You know that old saying, “There’s no ‘I’ in ‘team’?” We hope you enjoy them! Story #1: Harvard Pilgrim Health Care.

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How Bally Sports Delivers Better Fan Experiences with Community


In a short period of time, Bally Sports built a community to get closer to the viewers, discover key brand drivers, and make quick decisions in the fast-paced streaming environment.

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7 Tips to Keep Sports Bettors Engaged Following Their Favorite Team’s Elimination 


Re-engage your churned customers with this guide Download Now Why it Matters: Keeping sports bettors engaged after their favorite team is eliminated helps maintain player loyalty and drive continuous interaction. Promote fantasy leagues and daily fantasy sports to provide year-round engagement opportunities.

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How Product Teams Can Leverage Community

Speaker: Scott Baldwin of ProductBoard

Building products is a team sport and involves everyone working together to get the right products to market faster. Product managers and community managers share a common goal: to deliver value to their users. How can they work together to do that? Through in-depth user insights, a clear product strategy, and an inspiring roadmap.

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What Sport Teaches Us About How to Improve Your Customers’ Experience

Beyond Philosophy

Justin Stafford ( ), founder of a Customer Smarts shared how sports can teach us how to improve your Customer Experience. In sports, not every player on the field has an equal chance of scoring, but for the team to succeed, they must collaborate seamlessly. Justin’s sports analogy remains relevant here.

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CX is a Team Sport: 2 Surprising Views


CX is a Team Sport: 2 Surprising Views Lynn Hunsaker CX is a Team Sport was the CX Day 1 theme in 2021, celebrating the 10th anniversary of the Customer Experience Professionals Association. We all learn from each other in CX is one way CX is a team sport. Two very different CX is a Team Sport analogies may be surprising to you.

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