article thumbnail

75+ Sports Survey Questions For All Purposes & Events

SurveySparrow

Holiday season is over, and we’re about to launch into yet another action-packed year of sports. Well, not if you’re a coach or a sports management company who’s always on a lookout for the next big talent. Sports survey questions play a massive role in that.

Sports 52
article thumbnail

14 Highlights From the 2016 Sloan Sports Analytics Conference

Experience Matters

This week, I made my 5th annual pilgrimage to the MIT Sloan Sports Analytics Conference, As always, I really enjoyed hearing players, owners, general managers, members of the press, and experts discuss two of my favorite topics: #sports and #analytics. Customer experience Sports analytics MIT Sloan Sports Analytics Conference MLB NBA NFL NHL

Sports 173
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Report: Fan Experience Benchmark: U.S. Professional Sports

Experience Matters

Professional Sports: U.S. consumers’ preferences for watching professional sports on TV. This year, we also examined their experience when attending a live sporting event. Here are some highlights from this research: NFL is the most dominate sport on TV, but MLB has the highest percentage of fans who attend its games. Almost all sports lost TV viewers over the last seven years, with Read More. Professional Sports appeared first on Customer Experience Matters®.

Sports 120
article thumbnail

Off-Topic: NFL Is King of Pro Sports

Experience Matters

If you’re a regular reader of this blog, then you know that I am an avid fan of our New England sports teams: Go Patriots, Red Sox, Celtics, and Bruins! So I periodically take a break from customer experience and write something about sports. consumers about the professional sports they enjoy watching. As you can see below, NFL is BY FAR the most popular sport , especially with older males. Sports football National Football Leagure NFL

Sports 208
article thumbnail

How Product Teams Can Leverage Community

Speaker: Scott Baldwin of ProductBoard

Product Leaders, sign up if want to learn how to: - What is product excellence? - How community led and product-led growth can act as success multipliers - How to create a tight and ongoing feedback loop - How to leverage your community members to drive adoption. When: September 21st at 12pm EDT. Register today!

article thumbnail

11 Highlights From the 2015 Sloan Sports Analytics Conference

Experience Matters

This week, I attended the annual MIT Sloan Sports Analytics Conference , Once again, I really enjoyed hearing players, owners, general managers, members of the press, and experts discuss two of my favorite topics: #sports and #analytics. Over time, I believe that this data will dramatically change how sports teams evaluate, train, and pay athletes as they better understand what specific skills at each position add the most value to their teams.

Sports 258
article thumbnail

Lessons From The Sports Industry to Level Up Your Game and Customer Service Performance

Doing CX Right

The post Lessons From The Sports Industry to Level Up Your Game and Customer Service Performance appeared first on Doing CX Right. Podcast Alan Stein Jr Customer Experience customer service Sports Industry

Sports 56
article thumbnail

CX Day 2021: Three Stories that Prove CX Is a Team Sport

InMoment XI

Well, there may be an “I” in “customer experience,” but there’s no arguing that customer experience is definitely a team sport. That’s why we’re so happy to celebrate this year’s CX Day theme, “CX is a team sport.” You know that old saying, “There’s no ‘I’ in ‘team’?”

Sports 260
article thumbnail

Sports Lessons – How to Turn Customers into Fans

Experience Investigators by 360Connext

For those of us who are sports fans (cough cough, Go Cubs!) The post Sports Lessons – How to Turn Customers into Fans appeared first on Customer Experience Consulting. it’s sometimes weird to hear about our beloved teams as “products.” This term is thrown around a lot by team owners who fight with cities over stadiums and parking lots. In the last few months, I’ve had the privilege of getting an up-close […].

Sports 203
article thumbnail

Why Is Customer Service Key to the Success of Sports Betting Apps in Kansas?

CSM Magazine

There is no doubt that customer service is key to the success of sports betting apps in Kansas. Whether providing live betting odds or answering customer questions, sports betting apps need top-notch customer service to keep customers happy and coming back.

Sports 52
article thumbnail

Account Management Is a Team Sport | Key Account Management

Kapta Customer Success

Customer retention and growth is a team sport that doesn’t work when done in isolation. Account managers can’t succeed by flying solo. Trying to do it alone is a losing proposition that keeps you stuck in vendor status in the eyes of the customer. Working as a team enables you to be more strategic and become a trusted advisor to your accounts. Key Account Management

article thumbnail

Customer Experience Transformation to win “Sports Event of the Year”, With Lynn LaRocca – CB52

Customer Bliss

In 2015, Sports Business Journal called The Belmont Stakes “The Sporting Event Of The Year.” LaRocca joined NYRA in 2014 from Modell’s Sporting Goods, the largest privately held sporting goods retailer in the U.S., LaRocca, a graduate of Syracuse University, has a long interest in outdoor sports including racing and snow skiing. Throughout all this, there was always a large focus on events, experiences, and sports/sponsorship.

Sports 128
article thumbnail

Envision Sport Share Their Secrets to Great Hiring

Perkville

We spoke with Darrin Yee, CEO at Envision Sport Physical Therapy & Pilates, and Bren Schader, the Director of Sales and Marketing, about how they grew the business

Sports 52
article thumbnail

Workforce Management Is a Team Sport

Playvox

Workforce management has a lot in common with team sports. As with team sports, workforce management thrives when team members are engaged and encouraged to perform. They both carry a sense of purpose, a goal the team can orient its actions around.

Sports 52
article thumbnail

Why Journey Mapping Is A Team Sport — And How To Get Your Team Involved

Kerry Bodine

The post Why Journey Mapping Is A Team Sport — And How To Get Your Team Involved appeared first on Bodine & Co. I was talking recently with the head of marketing at large consumer products company.

Sports 170
article thumbnail

#07: How Companies Are Learning From Pro Sports to Lead Their Teams with Cody Royle

Michel Falcon Experience

… The post #07: How Companies Are Learning From Pro Sports to Lead Their Teams with Cody Royle appeared first on. To listen to this episode on an Apple device, click here. To listen on Spotify, click here. To listen to this episode on another platform, click here.…

Sports 137
article thumbnail

Emerging Advertising Trends for Sporting Events

NetBase

As sports leagues are restarting, there’s a whole new world to sort out not only logistically, but on the business side. Sporting events will not have any fans there to cheer their favorite teams on, at least not any time soon.

Sports 60
article thumbnail

The return of the NFL will boost sports betting

Maru Group

NFL games return on September 8, and with them will come an uptick in the amount of money being spent on mobile sports betting, promising increased revenues for sportsbooks operating across America. By Maru Entertainment & Technology | August 31, 2022.

Sports 65
article thumbnail

Entrepreneurship as an Adventure Sport: Jake Bush

NobelBiz

The post Entrepreneurship as an Adventure Sport: Jake Bush appeared first on NobelBiz®. This is First Contact: Stories of the Call Center. In episode 2, we talk with Jake Bush of INFOCU5 about his journey from helicoptering to skiing, cooking, film, and then becoming CEO of a call center company.

Sports 59
article thumbnail

Why Journey Mapping Is A Team Sport — And How To Get Your Team Involved

Kerry Bodine

The post Why Journey Mapping Is A Team Sport — And How To Get Your Team Involved appeared first on Bodine & Co. I was talking recently with the head of marketing at large consumer products company.

Sports 156
article thumbnail

Why Journey Mapping Is A Team Sport — And How To Get Your Team Involved

Kerry Bodine

The post Why Journey Mapping Is A Team Sport — And How To Get Your Team Involved appeared first on Bodine & Co. I was talking recently with the head of marketing at large consumer products company.

Sports 156
article thumbnail

Achieve High Performance By Learning From Elite Sports Leaders

Forrester Digital Transformation

At the Forrester Tech & Innovation Forum 2021, I discussed how leaders can learn from elite sports with leadership coach and author Drew Povey.

Sports 52
article thumbnail

AI sport, it’s in the game

Inbenta

But AI’s impact on sport is already considerable and will continue to grow as franchises seek game changing advantages which will push them over the top against their opponents. The next development might not have a face to it, but AI could send sport down a path it has never seen before. Wearables in sport. Sport safety. A phrase you might have heard from any sports star, coach or even a pundit paid to find a fault.

Sports 58
article thumbnail

4 ways IoT can improve the experience in sports stadiums

Gravy Analytics

Attending sports events in stadiums is among one of the most enjoyable experiences of life. The post 4 ways IoT can improve the experience in sports stadiums appeared first on Gravy Analytics. News Travel & Entertainment AdmitOne AdmitOne Verified Attendance Gravy Analytics IoT Sports Sports Stadiums TechTalksIt is also a way to strengthen the bond with friends and family.

Sports 40
article thumbnail

Dashboards: Driving Your Business Like a Sports Car, Not a School Bus

AskNicely

The post Dashboards: Driving Your Business Like a Sports Car, Not a School Bus appeared first on AskNicely. Having the right dashboard can revolutionize your business in terms of success and your own enjoyment. A dashboard is meant to give you vital information and data at a glance, with users able to access everything from sales and marketing data to finance, inventory reports and website analytics.

Sports 231
article thumbnail

Mistakes to Avoid When Selecting a CS Platform: Not Thinking of Customer Success as a Team Sport

Totango

In this article, we’ll look at the mistake of not thinking of customer success as a team sport. . In other words, customer success is a team sport, and failure to think of it as such, can result in issues like slow product adoption, poor customer experiences, high churn rates and more.

Sports 89
article thumbnail

Betting on Sports 2019

Optimove

The post Betting on Sports 2019 appeared first on Optimove. events

Sports 40
article thumbnail

Increasing the Value of New Sports Bettors

Optimove

The post Increasing the Value of New Sports Bettors appeared first on Optimove. library

Sports 52
article thumbnail

Betting on Sports America

Optimove

The post Betting on Sports America appeared first on Optimove. events

Sports 40
article thumbnail

Bittersweet June: The Return of Online Sports Betting

Optimove

COVID-19 impacted the entire online sports betting industry – from cancellations to postponements – perhaps more than almost any other space out there. Once again, sports fans and bettors can enjoy the top European sport they love so much.

Sports 82
article thumbnail

Technology’s Most Significant Contribution to Sports Development

CSM Magazine

Technology advancements in sports have dramatically increased the quality of our favorite contests. It is not a new idea to use prosthetics for sports people to help them to participate in their preferred activities. As we all know, technology has progressed throughout time.

Sports 52
article thumbnail

e-Sports’ Global Tipping Point with Jason Lake, CEO of Complexity Gaming

C Space

e-Sports’ Global Tipping Point with Jason Lake, CEO of Complexity Gaming. Communications & Messaging

Sports 52
article thumbnail

e-Sports’ Global Tipping Point with Jason Lake, CEO of Complexity Gaming

C Space

e-Sports’ Global Tipping Point with Jason Lake, CEO of Complexity Gaming. Communications & Messaging

Sports 52
article thumbnail

Trends, Business, and the Future of Sports

Avaya

Sports marketing, sponsorship, fan engagement, player tech, these are all things that have come on heavy in recent years. Previously, sports were simply about the main media networks, the prime times, the most popular sports, and the players. But now… the business of sports has grown infinitely and means so much more. Sports are more exciting than ever with the attention being paid to fan engagement. This spans sports, media, fan transactions, betting and more.

Sports 47
article thumbnail

How to Structure Your Customer Success Team

Totango

What makes a sports team successful? Excellent athletes who work together on both offense and defense to win the game. A good pitcher alone won’t win a baseball game.

Sports 104
article thumbnail

7 Ways to Provide Online Sports Betting Customer Service

CSM Magazine

Service and convenience is driving the growth of online shops and services and that is why industries such as sports betting has boomed over the last few years. Here are a few tips to keep in mind when running an online sports betting business.

Sports 52
article thumbnail

Technology for 21st-Century, Experience-Driven Sports Fan Engagement

Avaya

The sports experience has become a 21st-Century medley of sights, smells, and experiences. Fan engagement is a wake-to-sleep business and requires better, and smarter, mobile, social, and digital-led environments to keep fans coming back to the stadium and being full-fledged members of the sports/team community. Human asset management in sports is a hot topic right now. Teams spend millions of dollars on sports players and race car drivers.

Sports 46
article thumbnail

Automatically resolving 60% of customer request at Epic Sports – The Kommunicate Way

kommunicate

In conversation with Tom Bulis from Epic Sports for the customer interview series, The Kommunicate Way. Epic Sports Inc is a leading e-commerce [.]. The post Automatically resolving 60% of customer request at Epic Sports – The Kommunicate Way appeared first on Kommunicate Blog. Customer support is really important for any company.

Sports 62
article thumbnail

Your Sports Bettor’s National Team Is Out of the World Cup. Now What?

Optimove

So, it makes sense and is quite intuitive to assume that sports bettors worldwide will support their own country and bet on their own team at higher rates during the World Cup.

Sports 52
article thumbnail

Investing Is Not a “One Emotion” Sport

Market Strategies International

Insights Powered by Cogent Reports™ Pre-retirees Express Uncertainty and Hope in Q2 2018Most parents can attest that raising children is not a “one emotion” sport. The anticipation and joy of witnessing a child reach a milestone like starting … Continue reading → Financial Services cogent beat investor