4 Easy Steps for Building an Internal Knowledge Base

Comm100

For customer service, that means collecting, centralizing, and sorting important information into a well-crafted internal knowledge base. Use this blog post to learn how to create an internal knowledge base in just four easy steps. Choose your knowledge base type.

5 KPIs For Your Knowledge Base

Vanilla Forums

Your knowledge base is no exception; collecting regular statistics on the performance and health of your knowledge base is what will keep it well-oiled and running as intended. Support Knowledge Base

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Why Your Contact Center Knowledge Base Needs to be Visual

TechSee

Although 91% of companies have invested heavily in contact center knowledge bases, very few are seeing real ROI. Most knowledge bases are hindered by poor usability. Proactive knowledge suggestions. Creating a visual contact center knowledge base.

5 Crucial Features For Your Knowledge Base

Vanilla Forums

A knowledge base has quickly become a must-have for any organization looking to deliver a stellar customer experience. In fact, a recent study found that 92% of people would use a knowledge base for self-service support if it was available. Knowledge Base

The SaaS Guide to Customer Engagement, Retention, and Advocacy

After onboarding, most SaaS customers have to find their own way to success. This ebook by Influitive is a compilation of some of the best examples of programs designed to drive customer retention and advocacy, with examples from some of the world’s largest and most innovative SaaS vendors.

The Tribal Knowledge Base – Sharing the Wisdom in Customer Service

TechSee

This results not only in high costs for recruiting and training new agents – $7,500 per employee – but also the loss of knowledge when experienced staff leave. This gap in experience and knowledge is exacerbated by rapidly rising levels of issue complexity in the Smart Home era.

6 Ways Your Knowledge Base Can Improve Customer Experience

GetFeedback

Deploying an effective online knowledge base is one way to ensure that your customers are delighted every single time when they approach your customer support. This cloud-based knowledge repository is an online library that contains all the information on various aspects of an organization from its policies to its products. These FAQs can be generated with the help of knowledge base customer service software.

How to integrate knowledge base with WhatsApp

Knowmax

How to integrate knowledge base with WhatsApp. Knowledge Base whatsapp integration

Is Your Online Community Included in Your Knowledge Base?

Vanilla Forums

Recently I’ve become obsessed with knowledge bases. More specifically, I’ve been fascinated with how they get constructed, what knowledge gets included, how they are structured and where the source of the knowledge comes from. Community Knowledge Base

The Knowledge Base and the Creation of Vanilla Knowledge

Vanilla Forums

News Knowledge BaseHi, I’m Todd Burry, co-founder and Chief Product Officer here at Vanilla. Welcome to my monthly blog!

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

engagement hub which consolidates omnichannel interactions, knowledge, AI, analytics, and administration into one platform. is based on intelligent understanding of the problems faced by the. based on incomplete information or ambiguous circumstances, and.

COVID-19: How Knowledge Base Management Enables Call Center Continuity

Bold360

Knowledge is power, especially during the COVID-19 pandemic when both individuals and organizations alike are struggling with uncertainty. When knowledge is stuck in silos, available for the few and shared by the few, your company has a continuity problem.

5 key benefits of corporate knowledge base systems

transcosmos Information Systems

As part of the Transcosmos Knowledge Management System, we create, maintain, and use knowledge base systems to provide our clients with fast, informative, clear, and relevant responses. External knowledge base systems can be extremely useful for customers. Intro.

Top 6 best practices for creating better knowledge base content

Knowmax

Top 6 best practices for creating better knowledge base content. KM Software Knowledge Base knowledge base

Building a Customer-Centric Knowledge Base

GetFeedback

According to Forrester Research , 91% of customers surveyed would use a knowledge base if it were customized to their needs. But in order to achieve that goal, you need to create a customer-centric knowledge base so that the customers can find the answers they need. 8 Tips on Knowledge Base Creation. When you are writing your knowledge base content, consider how this persona would use your product and how she might describe a problem.

What is an AI-powered knowledge base?

Talkdesk

Whether it’s a finicky software product or a purchase from a company with a complicated return policy, most consumers have turned to a company’s knowledge base in an attempt to get their questions answered faster. What are the key characteristics of an AI-powered knowledge base?

Building the Perfect Knowledge Base Template Article

Comm100

Creating a knowledge base is a great way to offer quick solutions for your customers and ease the strain on your customer service team. However, a poorly designed knowledge base can cause more problems than it solves, by tying your team up in pages that are difficult to read, or a navigation system that’s time-consuming to use. The main purpose of a knowledge base is to show customers how to do something with your product or your website and solve a need.

Building a Customer-Centric Knowledge Base

GetFeedback

Learn how to optimize your knowledge base for your customers' needs. Arming your customers with self-service content saves everyone time and energy. Articles

3 Quick steps to create multilingual knowledge base?

Knowmax

3 Quick steps to create multilingual knowledge base? Knowledge Base

Why enterprises need to invest in a hosted knowledge base

Knowmax

Why enterprises need to invest in a hosted knowledge base. KM Software Knowledge Base knowledge base

Boosting Case Deflection with Knowledge Base Surveys

GetFeedback

Maintaining a knowledge base gets exponentially more complicated as a business grows. That's where knowledge base surveys can help. Articles

How to strengthen internal communication using knowledge base

Knowmax

How to strengthen internal communication using knowledge base. Knowledge Base

Top 10 knowledge based software must-haves

Knowmax

Top 10 knowledge based software must-haves. Knowledge Base

High Costs of a Badly Written Knowledge Base Article

Knowmax

High Costs of a Badly Written Knowledge Base Article. Knowledge Base

How to Plan Your Internal Knowledge Base

Knowmax

How to Plan Your Internal Knowledge Base

Knowledge Base Benefits For Call Centers

Knowmax

Knowledge Base Benefits For Call Centers. Decision Trees Knowledge Base Knowledge Management Picture Guides

SEO knowledge base: Create Google optimized customer service content

Knowmax

SEO knowledge base: Create Google optimized customer service content. Knowledge Base

What Is a Knowledge Base and Why Is It Useful?

Comm100

As companies everywhere see growing customer demand for self-service functionality in addition to their core service or support channels, knowledge bases play a large part in helping organizations to meet this need. A knowledge base is a library of information about a service, product, topic or department that is designed to provide self-serve help. Knowledge bases offer information that might otherwise only be available through a human.

Knowledge base tips & best practices: hacks to enhance productivity

Knowmax

Knowledge base tips & best practices: hacks to enhance productivity. KM Software Knowledge Base

Benefits Of Having An Internal Knowledge Base At Enterprises

Knowmax

Benefits Of Having An Internal Knowledge Base At Enterprises. Customer Experience Knowledge Base agent experience Agent Learning Employee Onboarding knowledge base

Knowledge Base Examples: 6 Tips for Clean, Professional KBs

Comm100

One way to achieve customer service consistency is to create a knowledge base as a single, infallible point of knowledge for customers or even for your staff. Building a knowledge base isn’t easy, but luckily there are examples all around the internet that you can take inspiration from. They’ve designed a very clean and easy to use knowledge base that provides customers with the information they most often ask for right from the start.

6 Ways Your Knowledge Base Can Improve Customer Experience

GetFeedback

There is no denying the fact that we live in an era of instant gratification. The immediate response that we. Articles

Who benefits from an AI-powered knowledge base?

Talkdesk

In my previous blog , I took you through the key characteristics of a true AI-powered knowledge base. A true AI-powered knowledge base benefits: Customers. Knowledge Base Administrators. The post Who benefits from an AI-powered knowledge base?

Knowledge base: How to create one for customer service?

Knowmax

Knowledge base: How to create one for customer service? Bot Training Decision Trees Knowledge Base Picture Guides Self service

How to organize customer service content using knowledge base?

Knowmax

How to organize customer service content using knowledge base? Customer Experience

3 ways AI-powered knowledge base enables faster and accurate resolution

Knowmax

3 ways AI-powered knowledge base enables faster and accurate resolution. Knowledge Base

5 Best Practices for Keeping a Killer Knowledge Base

Kayako

Answer: When they are a writing a knowledge base to help customers solve their problems quickly and reduce repetitive conversations with your support team. Writing documentation for a knowledge base is hard. The only way to do that is to cater to best practices in a knowledge base. And to do that, we need to get back to the fundamental question: What is the purpose of a knowledge base? A knowledge base is how you communicate with customers.