Building the Perfect Knowledge Base Template Article


Creating a knowledge base is a great way to offer quick solutions for your customers and ease the strain on your customer service team. The main purpose of a knowledge base is to show customers how to do something with your product or your website and solve a need.

What Is a Knowledge Base and Why Is It Useful?


As companies everywhere see growing customer demand for self-service functionality in addition to their core service or support channels, knowledge bases play a large part in helping organizations to meet this need. Internal Employee Knowledge Base.

Knowledge Base Examples: 6 Tips for Clean, Professional KBs


One way to achieve customer service consistency is to create a knowledge base as a single, infallible point of knowledge for customers or even for your staff. Knowledge Base Best Practice: Make your main categories and search bar front and center.

Knowledge Base Template: 5 Easy Steps to Create Your Own from Scratch


It turns out the company’s customer service portal has a section called “ Building Instructions ” where customers can search for manuals based on their set number, theme, and year. A knowledge base offers your customers 24/7 support. What is a knowledge base article?

What do I Need to Know to Create a Knowledge Base?


A knowledge base is a great way of communicating with customers. You might, however, be puzzled as to which architecture to use, choosing between a customer facing and employee facing knowledge base, and what strategies to use. Who Owns the Knowledge?

Why Is It Important to Have Customer Service Knowledge Base Software?

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Why Is It Important to Have Customer Service Knowledge Base Software? So, let’s see how you can make your customer service better by relying on customer service knowledge base software, and also why this is so important nowadays.(.).

Knowledge Base Integration With Live Chat – the Best Recipe for Customer Support

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It is important to note that most often this is not the fault of the customer service agent either – it may just happen that they do not have access to the latest information, or they may be relying on their own experience or personal knowledge. The Solution – A Centralized Knowledge Base.

From Knowledge Base to Virtual Agents: The Shift to AI-powered Self Service


In the early days of self service, companies implemented static channels such as FAQs, how-to videos, troubleshooting guides, and knowledge bases. The post From Knowledge Base to Virtual Agents: The Shift to AI-powered Self Service appeared first on Techsee.

How to Use Internal Knowledge Base and Why is It Worth It


We’ve created Internal Knowledge Base you can install in the LiveChat application. How Internal Knowledge Base can help you. The Internal Knowledge Base is created by a company strictly for internal use. Internal or public knowledge base.

Guest Blog: Why Knowledge Base Integration with Live Chat Is Important for Better Customer Support


You can effectively accomplish that by integrating your knowledge base with live chat software. Therefore, you should really use live chat to its full potential and integrate it with your knowledge base as soon as possible.

How to write a knowledge base article


The main aim of a knowledge base article is to show your customer how something can be done, either on your website or with your product. If you want to create a knowledge base , you need to fill it with articles. Knowledge base article checklist.

How to write a knowledge base article


The main aim of a knowledge base article is to show your customer how something can be done, either on your website or with your product. If you want to create a knowledge base , you need to fill it with articles. Organizing the knowledge base article.

Why Self-Learning Knowledge Bases are the Future of Customer Service


A self-learning knowledge base is often found to be a key component of enterprise level self-service solutions. Leading knowledge base technologies use machine learning algorithms to automatically collect customer queries, learn from representatives? responses, and continuously expand the knowledge base over time

Get on the Same Page with Your Customer—Literally

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Knowledge BaseEver been in a live chat with a customer wishing you could show them what you’re trying to explain? Worse yet, you’re in a chat with a customer who’s struggling to explain their issue that would be clear if you could see it. How frustrating for both parties!

Conquering The World – Chatbots Gone Wild (Infographic)

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Knowledge Base ChatbotsWe’re positive you’ll agree that chatbots have become a significant part of our everyday lives. Judging by the market situation today, it seems like chatbots are here to stay.


How to Build an Engaged Team and Boost Customer Service as a Result

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People want to be able to advance in their careers, so having the chance to increase skills and knowledge is important. conferences and trade shows), and get them to network and learn while they’re there, and then share the knowledge when they return. Knowledge Base

Use your self-service content to build customer trust


You need deep knowledge about who your customers are and how they use your product or service. Your knowledge base article on ‘Recovering from a server crash’ needs to start by helping them get back in compliance. How ’bout that knowledge base ?

5 Expert Tips for Customer Service Recovery

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Knowledge BaseService recovery is a necessity in every organization regardless of the niche of business. Good customer service involves preparing and planning service issues the organization faces.

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5 Strategies for Creating a Customer Service Culture

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Knowledge BaseOne of the most common challenges I hear from managers and business owners is how to get staff to provide better service. Over the years I’ve observed that the organizations who nurture the best service behaviors use these five strategies. Educate towards Empathy.

Why do you still have an FAQ section?


FAQs will devalue your knowledge search box. If you’re using your knowledge platform to host your solution-based FAQs (many don’t), then you risk inviting customers to click on topics they didn’t come for, but become curious about when they see it.

Top 10 Tips for Creating a Successful Customer Survey

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Knowledge BaseAlthough customer analytics and big data are all the trend, you shouldn’t lose sight of the fact customer surveys are a tried and tested method to understand how your business is doing and what your customers want from you.

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Do You Really Provide Great Customer Service?

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Real customer service (based on the definition given above) should be the concern of everyone in the organization, not just one department, and that message needs to be clearly communicated to all employees. Knowledge Base

How to Improve Inventory Management and Customer Satisfaction as a Result

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When researching options, look for fintech-based small business loans , so you know the provider has processes in place to speed up application wait-times. Knowledge Base

Can Live Chat Improve Customer Satisfaction?

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Knowledge BaseA YouGov survey revealed that 89% of executives believe companies need to increasingly focus on customer outcomes such as retention and satisfaction.

Where to Go From Customer Service

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You can find web-based training for almost any field, so you should determine where you want to go before you enroll. Alternatively, if you want to pivot into a more technical career, you should find education opportunities that help you accrue the skills and knowledge you need.

Customer Service Tip: The Power of Observation

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Knowledge BaseSometimes it’s what a customer doesn’t do or doesn’t say that gives you the opportunity to create an amazing customer service experience. I was out to lunch with a colleague at one of our local St. Louis restaurants. Rico was our waiter and was taking great care of us.

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4 Reasons Why Your Business Needs a Mobile App

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Knowledge BaseThe era of the smartphone is now, and it certainly won’t be dying down anytime soon. In order to stay competitive, businesses need to create a user-friendly journey for their customers, regardless of what device is being used.

The Customer and the Rose: A Valentine’s Day Story

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Knowledge BaseLarry Galler recounts a Valentine’s Day story that teaches an important lesson in customer loyalty. It was Valentine’s Day and a young man went into a flower shop to purchase a beautiful rose for his girlfriend.

Why Choose a True Live Chat Solution – and What’s Missing If You Don’t?

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May be useful in service center staffing as well as improvement of self-service knowledge base for improved customer satisfaction. Knowledge BaseYou may have a contact center solution that either includes some version of live chat or offers an add-on live chat option.

5 Reasons Why Old School Customer Service Still Shines

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Knowledge BaseDespite big data, artificial intelligence and CRM customers still appreciate good old fashioned customer service. What does good customer service mean to you? Is it a restaurant owner who ushers you to your favorite table with a warm welcome?

Transformation Includes Branch Staff Mobility


This not only assures compliance and protects the institution, it also provides best practice interactions learned from top-performing employees to develop a knowledge base. The bank branch remains a critical delivery point for the provision of financial services to both retail consumers and small business. But over the years, the value of the branch has shifted from being a transaction site to an advisory location.

5 Ways to Develop Consistency and Build Strong Customer Relationships

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Knowledge BaseThe importance of consistency in building strong customer relationships can’t be overemphasized. Customers want to have confidence that we’ll deliver on our promises every time. Companies like McDonald’s and Starbucks weren’t always big guys.

Customers Love Talking About Great Service

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Knowledge BaseNew research shows that customers are just as likely to share a positive experience as a negative one. Read on to learn more.

How to Protect Customer Data Rigorously so You Don’t Lose Clients Through Loss of Trust

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Lastly, it’s wise to create company-wide security guidelines, based on digital security best practices, which all employees have to follow. Knowledge Base

How to Get More Customers to Take Your Surveys

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The repair center’s employees are friendly and knowledgeable. Knowledge BaseIf you want to boost your customer survey response rate there are two important factors to consider. Shep Hyken explains. There is a place I get my car worked on. They do a great job.

5 Ways to Listen to Your Customer and Increase Customer Loyalty

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Make changes based on things that are becoming a trend or an issue over a certain threshold. Listening to your customers is really a crash course on how to stay in business long term and build a loyal customer base. Knowledge Base

2 Questions Every Customer Service Manager Should Be Asking Everyday

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Knowledge BaseYour most important assets are not your customers and your employees. It’s how your customers and your employees feel about your company.

20 Ways to Express Empathy to Your Customers

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Knowledge BaseEven though you may not be able to provide 100% customer service all the time, there is one thing you can always deliver to your customers – empathy. When I hear an excellent, and genuine, expression of empathy from a company, I make a note of it.

What is a Customer Service Director?

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Knowledge BaseOne of the most senior positions in an organization, the Customer Service Director has the overall responsibility for the customer service function. The director of Customer Service often reports to the CEO or Managing Director and may be a member of the board.

Could You Survive If 25% of Your Customers Left Tomorrow?

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Very few companies enjoy this “first mover advantage” so they are competing with other products and services based on price, availability, delivery, and terms. Knowledge Base