TechSee

DECEMBER 3, 2019

Although 91% of companies have invested heavily in contact center knowledge bases, very few are seeing real ROI. Most knowledge bases are hindered by poor usability. Some knowledge bases can also proactively present issue resolution suggestions to customer service representatives in real time.

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Contact Center Knowledge Base Customer Service Representative Customer Service 136

Knowmax

AUGUST 15, 2022

The post 7 Easy Steps For Building A Knowledge Base appeared first on Knowmax.

Knowledge Base 105

Knowledge Base How To 105

GetFeedback

AUGUST 24, 2018

Learn how to optimize your knowledge base for your customers' needs. Arming your customers with self-service content saves everyone time and energy.

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Knowledge Base Customer Centricity Customers How To 150

NobelBiz

FEBRUARY 22, 2023

Furthermore, to increase the efficiency and relevance of multi-channel request processing, you must assist your agents, as well as your clients, by providing them with a knowledge base. Hence the question, how to create a unique knowledge base in 2022 for your contact center?

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Knowledge Base Contact Center omnichannel How To 52

Vanilla Forums

SEPTEMBER 9, 2020

Your knowledge base is no exception; collecting regular statistics on the performance and health of your knowledge base is what will keep it well-oiled and running as intended. All platforms, strategies and processes in your organization need to be measured in order to identify areas for improvement and areas to build on.

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Knowledge Base Measurement Strategy Customers 95

TechSee

FEBRUARY 3, 2020

Their knowledge is, by definition, unstructured and can be imprecise. Creating a written knowledge base: setting up a repository of documents, such as formal intellectual property, informal best practices, and employee-contributed “tribal knowledge” is a good way to ensure new hires have access to important information and training materials.

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Knowledge Base Customer Service Contact Center Customers 109

Vanilla Forums

SEPTEMBER 10, 2020

A knowledge base has quickly become a must-have for any organization looking to deliver a stellar customer experience. In fact, a recent study found that 92% of people would use a knowledge base for self-service support if it was available.

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Knowledge Base Customer Experience Study Customers 90

Kustomer

NOVEMBER 3, 2021

Customer service knowledge base technology resides at the center of facilitating the kind of optimal service consumers now desire. What Is a Knowledge Base? Knowledge bases have become increasingly critical to the virtual customer service space and to the overall success of a brand. Knowledge Base Basics.

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Knowledge Base Customer Experience Customer Service Brands 71

GetFeedback

MAY 24, 2017

Maintaining a knowledge base gets exponentially more complicated as a business grows. That's where knowledge base surveys can help.

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Knowledge Base Survey 150

Kustomer

FEBRUARY 4, 2022

The Knowledge Base will curate the best CX content and insights, and deliver them directly to your inbox each month. We decided to call it The Knowledge Base because, like a good knowledge base, our newsletter will be a useful hub of information that enhances your organization’s CX. Save the date!

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Knowledge Base Customer Experience Consumers Customers 81

Vanilla Forums

JULY 8, 2021

That’s why we’ve introduced Machine Translation for Vanilla’s Knowledge Base. But manually translating all your content is a lot of effort, and one that most companies don’t have the resources for. This is a big feature, so we want to give a bit more context around what it is and address some questions.

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Knowledge Base Resources Company 98

Knowmax

DECEMBER 22, 2021

The post 5 benefits of knowledge base tools for customer service appeared first on Knowmax.

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Knowledge Base Customer Service Tools Customers 98

Vanilla Forums

SEPTEMBER 16, 2020

Recently I’ve become obsessed with knowledge bases. More specifically, I’ve been fascinated with how they get constructed, what knowledge gets included, how they are structured and where the source of the knowledge comes from.

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Knowledge Base 98

Help Scout

AUGUST 24, 2021

Luckily, there’s a tool that addresses that very issue: knowledge base software. What is knowledge base software? Knowledge base software is a tool that allows you to create, store, organize, manage, and share self-service content with an audience. What are the different types of knowledge base software?

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Knowledge Base Software How To Customer Experience 81

Comm100

FEBRUARY 7, 2018

Creating a knowledge base is a great way to offer quick solutions for your customers and ease the strain on your customer service team. However, a poorly designed knowledge base can cause more problems than it solves, by tying your team up in pages that are difficult to read, or a navigation system that’s time-consuming to use.

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Knowledge Base Customer Service Customers Examples 103

Bold360

APRIL 1, 2020

Centralize and Scale Your Knowledge Base. Most organizations have vast amounts of intangible knowledge assets, such as answers to frequently asked questions, product and customer information, and much more. Customers and employees want to easily access this knowledge, especially in a crisis.

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Knowledge Base Call Center Management Customer Experience 95

transcosmos Information Systems

NOVEMBER 9, 2020

As part of the Transcosmos Knowledge Management System, we create, maintain, and use knowledge base systems to provide our clients with fast, informative, clear, and relevant responses. Through 5 examples we will demonstrate how beneficial the knowledge base systems are for our organization and customers.

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Knowledge Base System Customer Experience Customer Satisfaction 62

ViiBE Blog

MAY 31, 2021

So how does a company preserve its employee knowledge in the long term? One solution is creating a corporate knowledge base. Knowledge bases can be used to help customers self-service information or for employees to access information. How do you structure a knowledge base?

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Knowledge Base Customer Experience How To Customer Service 52

Comm100

FEBRUARY 9, 2018

One way to achieve customer service consistency is to create a knowledge base as a single, infallible point of knowledge for customers or even for your staff. Building a knowledge base isn’t easy, but luckily there are examples all around the internet that you can take inspiration from. Example 4: U.S.

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Knowledge Base Examples Tips Customer Service 103

Help Scout

OCTOBER 15, 2021

Here are 9 actionable knowledge base metrics to start tracking today to better understand how your knowledge base is performing. Read the full article

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Knowledge Base Metrics 59

Knowmax

OCTOBER 30, 2021

Why move from Legacy document management to a future-ready knowledge base?

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Knowledge Base Management 98

SaleMove

JUNE 7, 2021

Knowledge bases (KB) and conversational AI are two ways your company can deliver consistent and timely customer service. Knowledge bases can offer valuable step-by-step instructions and details for troubleshooting and other self-serve activities. The post Conversational AI, the Answer to Knowledge Base Shortcomings?

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Knowledge Base Customer Experience Customer Service Customer Satisfaction 52

Knowmax

OCTOBER 10, 2022

The post 5 Reasons To Choose An AI Knowledge Base For Customer Experience appeared first on Knowmax.

Knowledge Base 52

Knowledge Base Customer Experience Customers 52

Knowmax

AUGUST 24, 2022

The post How To Get Started With Knowledge Base For Customer Engagement? appeared first on Knowmax.

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Knowledge Base Customer Engagement Engagement Customers 52

Comm100

FEBRUARY 5, 2018

As companies everywhere see growing customer demand for self-service functionality in addition to their core service or support channels, knowledge bases play a large part in helping organizations to meet this need. Knowledge bases offer information that might otherwise only be available through a human.

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Knowledge Base Customer Service Contact Center Loyalty 103

Knowmax

JUNE 7, 2022

The post 6-Point Checklist For Choosing A Knowledge Base Builder appeared first on Knowmax.

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Knowledge Base Software 52

Knowmax

JULY 18, 2022

The post 5 Easy Steps To Build A Support Knowledge Base appeared first on Knowmax.

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Knowledge Base Customers 52

Comm100

FEBRUARY 6, 2018

A knowledge base is a great way of communicating with customers. You might, however, be puzzled as to which architecture to use, choosing between a customer facing and employee facing knowledge base, and what strategies to use. Who Owns the Knowledge? The knowledge base owner has several responsibilities.

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Knowledge Base Customer Service Customers Advertising 103

SaleMove

JUNE 7, 2021

The post Conversational AI, the Answer to Knowledge Base Shortcomings? What tools do you use to provide consistent answers for customers? KBs and conversational AI are two ways your company can deliver consistent service. appeared first on Glia Blog | Digital Customer Service Explained.

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Knowledge Base Customer Service Customers Tools 52

Talkdesk

MARCH 10, 2020

Whether it’s a finicky software product or a purchase from a company with a complicated return policy, most consumers have turned to a company’s knowledge base in an attempt to get their questions answered faster. What are the key characteristics of an AI-powered knowledge base?

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Knowledge Base Customer Experience Contact Center Interaction 65

Survicate

APRIL 26, 2019

In her article, Anna discussed the idea that companies can use what they learn from their customers during service or support engagements to inform the creation of their knowledge base documentation. collecting feedback from knowledge base users). How Surveys Can Help You Make Improvements to Your Knowledge Base.

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Knowledge Base Survey Customer Experience Feedback 104

Knowmax

JANUARY 20, 2022

The post 4 Simple steps to curate your live chat knowledge base appeared first on Knowmax.

Knowledge Base 59

Knowledge Base Customer Service Customers 59

GetFeedback

MAY 7, 2019

There is no denying the fact that we live in an era of instant gratification. The immediate response that we.

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Knowledge Base Customer Experience Customers 195

Knowmax

DECEMBER 21, 2021

The post DIY knowledge base for handling customer calls with ease appeared first on Knowmax.

Knowledge Base 52

Knowledge Base Customers 52

CX Journey

NOVEMBER 6, 2018

Knowledge base Frequently asked questions (FAQs) Online forums and communities Interactive voice response (IVR) Chatbots And of all these self-service options available, knowledge base is the most-preferred choice of self-service. What is a knowledge base?

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Knowledge Base Customer Experience Customers Training 86