Building the Perfect Knowledge Base Template Article

Comm100

Creating a knowledge base is a great way to offer quick solutions for your customers and ease the strain on your customer service team. The main purpose of a knowledge base is to show customers how to do something with your product or your website and solve a need.

Knowledge Base Examples: 6 Tips for Clean, Professional KBs

Comm100

One way to achieve customer service consistency is to create a knowledge base as a single, infallible point of knowledge for customers or even for your staff. Knowledge Base Best Practice: Make your main categories and search bar front and center.

What Is a Knowledge Base and Why Is It Useful?

Comm100

As companies everywhere see growing customer demand for self-service functionality in addition to their core service or support channels, knowledge bases play a large part in helping organizations to meet this need. Internal Employee Knowledge Base.

Knowledge Base Template: 5 Easy Steps to Create Your Own from Scratch

Kayako

It turns out the company’s customer service portal has a section called “ Building Instructions ” where customers can search for manuals based on their set number, theme, and year. A knowledge base offers your customers 24/7 support. What is a knowledge base article?

What do I Need to Know to Create a Knowledge Base?

Comm100

A knowledge base is a great way of communicating with customers. You might, however, be puzzled as to which architecture to use, choosing between a customer facing and employee facing knowledge base, and what strategies to use. Who Owns the Knowledge?

Quick Tips to Build a Smart Knowledge Base

Amity

A knowledge base has the power to greatly improve your user experience. To make an effective, smart, and easy-to-use knowledge base, it's important to take several steps. You need a clean design to dominate your whole knowledge base and you must work on it right away.

Why Is It Important to Have Customer Service Knowledge Base Software?

Provide Support

Why Is It Important to Have Customer Service Knowledge Base Software? So, let’s see how you can make your customer service better by relying on customer service knowledge base software, and also why this is so important nowadays.(.).

Knowledge Base Integration With Live Chat – the Best Recipe for Customer Support

ProProfs Chat

It is important to note that most often this is not the fault of the customer service agent either – it may just happen that they do not have access to the latest information, or they may be relying on their own experience or personal knowledge. The Solution – A Centralized Knowledge Base.

How to Use Internal Knowledge Base and Why is It Worth It

LiveChat

We’ve created Internal Knowledge Base you can install in the LiveChat application. How Internal Knowledge Base can help you. The Internal Knowledge Base is created by a company strictly for internal use. Internal or public knowledge base.

How to write a knowledge base article

LiveChat

The main aim of a knowledge base article is to show your customer how something can be done, either on your website or with your product. If you want to create a knowledge base , you need to fill it with articles. Knowledge base article checklist.

Why Self-Learning Knowledge Bases are the Future of Customer Service

Bold360

A self-learning knowledge base is often found to be a key component of enterprise level self-service solutions. Leading knowledge base technologies use machine learning algorithms to automatically collect customer queries, learn from representatives? responses, and continuously expand the knowledge base over time

How to write a knowledge base article

LiveChat

The main aim of a knowledge base article is to show your customer how something can be done, either on your website or with your product. If you want to create a knowledge base , you need to fill it with articles. Organizing the knowledge base article.

Guest Blog: Why Knowledge Base Integration with Live Chat Is Important for Better Customer Support

ShepHyken

You can effectively accomplish that by integrating your knowledge base with live chat software. Therefore, you should really use live chat to its full potential and integrate it with your knowledge base as soon as possible.

Use your self-service content to build customer trust

Kayako

You need deep knowledge about who your customers are and how they use your product or service. Your knowledge base article on ‘Recovering from a server crash’ needs to start by helping them get back in compliance. How ’bout that knowledge base ?

Why do you still have an FAQ section?

Kayako

FAQs will devalue your knowledge search box. If you’re using your knowledge platform to host your solution-based FAQs (many don’t), then you risk inviting customers to click on topics they didn’t come for, but become curious about when they see it.

How to Create an Amazing Personalized Customer Experience

CSM Magazine

Knowledge BaseShep Hyken is blown away by the customer service at the Crowne Plaza in Lansing, Michigan. This is what he learned from the experience. I’ve stayed at many Crowne Plazas in the past, and they are nice hotels, however, the experience at this one was quite unique.

Get on the Same Page with Your Customer—Literally

CSM Magazine

Knowledge BaseEver been in a live chat with a customer wishing you could show them what you’re trying to explain? Worse yet, you’re in a chat with a customer who’s struggling to explain their issue that would be clear if you could see it. How frustrating for both parties!

6 Ways to Deal with Angry Customers

CSM Magazine

Knowledge BaseMyra Golden’s original video on handling angry customers has been watched more than a million times on YouTube. In this article Myra shares her updated tips for dealing with the most demanding customers. Create Calm.

Why 99.9% Customer Satisfaction is Not Good Enough

CSM Magazine

You will want to customize it to fit your company, your limitations, your products, and your customer base and their expectations. Knowledge BaseCustomers will choose 100% satisfaction over “good enough” every time.

5 Expert Tips for Customer Service Recovery

CSM Magazine

Knowledge BaseService recovery is a necessity in every organization regardless of the niche of business. Good customer service involves preparing and planning service issues the organization faces.

Tips 104

5 Strategies for Creating a Customer Service Culture

CSM Magazine

Knowledge BaseOne of the most common challenges I hear from managers and business owners is how to get staff to provide better service. Over the years I’ve observed that the organizations who nurture the best service behaviors use these five strategies. Educate towards Empathy.

How to Build an Engaged Team and Boost Customer Service as a Result

CSM Magazine

People want to be able to advance in their careers, so having the chance to increase skills and knowledge is important. conferences and trade shows), and get them to network and learn while they’re there, and then share the knowledge when they return. Knowledge Base

5 Ways to Listen to Your Customer and Increase Customer Loyalty

CSM Magazine

Make changes based on things that are becoming a trend or an issue over a certain threshold. Listening to your customers is really a crash course on how to stay in business long term and build a loyal customer base. Knowledge Base

A Guide to Using Live Chat to Grow Your Business

CSM Magazine

Similarly, live chat software helps B2B businesses such as SaaS companies launch contextual marketing campaigns based on real-time user behavior, deploy interactive chatbots to engage with them, or offer proactive support. Knowledge Base

5 Best Alternatives to Adobe Illustrator

CSM Magazine

Affinity Designer enables users to change the symbol properties individually while linking the other properties to the base symbol. Designed for web and mobile UI workflows, Sketch’s vector-based software lets you rescale assets without any quality loss. Knowledge Base

Are You Keeping up with Your Customers?

CSM Magazine

Let them go head-to-head with customer service and experience expectations based on the existing industry standards. Knowledge BaseYou may be striving to keep up with the competition, but are keeping up with the increasing expectations of your customers?

Do You Really Provide Great Customer Service?

CSM Magazine

Real customer service (based on the definition given above) should be the concern of everyone in the organization, not just one department, and that message needs to be clearly communicated to all employees. Knowledge Base

7 Best Website Builder Software of 2018

CSM Magazine

Wix is a cloud-based web development platform with millions of users worldwide. Wix has an artificial design intelligence which learns about you and applies this knowledge to create your website how you want it. You do not need to have knowledge with HTML or CSS in editing your website.

Customers Love Talking About Great Service

CSM Magazine

Knowledge BaseNew research shows that customers are just as likely to share a positive experience as a negative one. Read on to learn more.

With Live Chat, One Size Doesn’t Fit All

CSM Magazine

Customization based on department, product category, and marketing campaign : The ability to vary chat button design, proactive chat settings, and agent routing allows you to create different experiences for various customers. Knowledge Base Live Chat

An Introduction to Robots; How Important Are They?

CSM Magazine

Knowledge BaseRobots and Artificial Intelligence are becoming increasingly important in customer service and the wider business world. Here is a brief overview of this new technology and what it may mean for you and your business. What is the definition of a Robot?

Customer Service Tip: The Power of Observation

CSM Magazine

Knowledge BaseSometimes it’s what a customer doesn’t do or doesn’t say that gives you the opportunity to create an amazing customer service experience. I was out to lunch with a colleague at one of our local St. Louis restaurants. Rico was our waiter and was taking great care of us.

Tips 73

5 Reasons Why Old School Customer Service Still Shines

CSM Magazine

Knowledge BaseDespite big data, artificial intelligence and CRM customers still appreciate good old fashioned customer service. What does good customer service mean to you? Is it a restaurant owner who ushers you to your favorite table with a warm welcome?

7-Second Tips to Increase Foot Traffic in Your Store

CSM Magazine

Knowledge BaseResearch has proven that people make their first impressions within seven. seconds. If your potential customers don’t like what they see during those quick. moments, then they won’t walk into your store. And as you know, you don’t.

Tips 52

How to Impress Potential Customers with UX Design

CSM Magazine

Knowledge BaseIT services providers emphasize the creation of UX design as it’s one of the key criteria that make customers appreciate an application or a system. But what about the pre-project stage of software development?

2 Questions Every Customer Service Manager Should Be Asking Everyday

CSM Magazine

Knowledge BaseYour most important assets are not your customers and your employees. It’s how your customers and your employees feel about your company.

It’s Officially the Holidays! Are You Ready to Support the Retail Madness?

Bold360

With a knowledge base of information on retailer policies, products and promotions, as well as natural language processing capabilities that help them understand the context of almost any customer situation, bots create a strong channel for customers to self-serve and find fast answers to their quick questions. Uncategorized chat bot holiday season knowledge base natural language processing

5 Secrets to Mind-Blowing Customer Service

CSM Magazine

Knowledge BaseCindy Solomon invites you to check out these five secrets to creating a mind-blowing service culture. Secret 1: Know who your real competition is. Surprise! It’s actually not the guy down the street doing the same thing as you are.

5 Common Attribution Problems All Sites Suffer From

CSM Magazine

Knowledge BaseAttribution modelling is a set of rules that determines which touchpoints during a customer’s journey have resulted in the highest amount of conversions, allowing you to pinpoint the marketing channels that are driving the most revenue.

7 Big Benefits of Giving Employees the Knowledge They Need

Tricia Morris

But how does employee self-service knowledge separate the best from the rest? Particularly for new employees, the availability, timeliness and accuracy of knowledge is key to their level of engagement. And knowledge plays a prime role in engagement related to sales.