Best Free Knowledge Base Software for Customer Support

Comm100

The best knowledge base software is the backbone of any good customer service operation. A knowledge base most commonly functions as a library of information to answer customer questions. Most commonly, a knowledge base is customer-facing and functions like a FAQ page.

Knowledge base system- 4 features of KMS that elevate CX

Knowmax

Knowledge base system- 4 features of KMS that elevate CX. KM Software Knowledge Base knowledge base knowledge base benefits knowledge base for support agents knowledge base platform knowledge base software knowledge base system

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4 Easy Steps for Building an Internal Knowledge Base

Comm100

For customer service, that means collecting, centralizing, and sorting important information into a well-crafted internal knowledge base. Use this blog post to learn how to create an internal knowledge base in just four easy steps. Choose your knowledge base type.

4 Benefits of a Knowledge base for self service

Knowmax

4 Benefits of a Knowledge base for self service. Knowledge Base knowledge base for customers self service knowledge base

The SaaS Guide to Customer Engagement, Retention, and Advocacy

After onboarding, most SaaS customers have to find their own way to success. This ebook by Influitive is a compilation of some of the best examples of programs designed to drive customer retention and advocacy, with examples from some of the world’s largest and most innovative SaaS vendors.

Knowledge base for customer support – How to create & manage effectively

Knowmax

Knowledge base for customer support – How to create & manage effectively. Knowledge Base knowledge base knowledge base for customer service

5 KPIs For Your Knowledge Base

Vanilla Forums

Your knowledge base is no exception; collecting regular statistics on the performance and health of your knowledge base is what will keep it well-oiled and running as intended. Support Knowledge Base

6 Ways Your Knowledge Base Can Improve Customer Experience

GetFeedback

Deploying an effective online knowledge base is one way to ensure that your customers are delighted every single time when they approach your customer support. This cloud-based knowledge repository is an online library that contains all the information on various aspects of an organization from its policies to its products. These FAQs can be generated with the help of knowledge base customer service software.

Why Your Contact Center Knowledge Base Needs to be Visual

TechSee

Although 91% of companies have invested heavily in contact center knowledge bases, very few are seeing real ROI. Most knowledge bases are hindered by poor usability. Proactive knowledge suggestions. Creating a visual contact center knowledge base.

Building a Customer-Centric Knowledge Base

GetFeedback

According to Forrester Research , 91% of customers surveyed would use a knowledge base if it were customized to their needs. But in order to achieve that goal, you need to create a customer-centric knowledge base so that the customers can find the answers they need. 8 Tips on Knowledge Base Creation. When you are writing your knowledge base content, consider how this persona would use your product and how she might describe a problem.

Leadership Panel: Lessons Learnt from a Global Support Community

Speaker: Panel hosted by Adrian Speyer, Head of Community, Vanilla Forums

Are you struggling to support your global community? Or, are you not even sure where you should start. Establishing a global support community comes with many many questions. How do you encourage your customers to help others? What are the key metrics to measure? What are the biggest challenges? Our super panel consists of community leaders from around the world, each of whom, have experienced and overcome the challenges of a global support community. They are ready to share the trials and triumphs, and everything in between, on the road to a successful community.

5 Crucial Features For Your Knowledge Base

Vanilla Forums

A knowledge base has quickly become a must-have for any organization looking to deliver a stellar customer experience. In fact, a recent study found that 92% of people would use a knowledge base for self-service support if it was available. Knowledge Base

The Tribal Knowledge Base – Sharing the Wisdom in Customer Service

TechSee

This results not only in high costs for recruiting and training new agents – $7,500 per employee – but also the loss of knowledge when experienced staff leave. This gap in experience and knowledge is exacerbated by rapidly rising levels of issue complexity in the Smart Home era.

Building a Customer-Centric Knowledge Base

GetFeedback

Learn how to optimize your knowledge base for your customers' needs. Arming your customers with self-service content saves everyone time and energy. Articles

Knowledge based system – 7 things to consider while choosing KM partner

Knowmax

Knowledge based system – 7 things to consider while choosing KM partner. Knowledge Base knowledge base for support agents knowledge base platform knowledge base software knowledge base system

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

engagement hub which consolidates omnichannel interactions, knowledge, AI, analytics, and administration into one platform. is based on intelligent understanding of the problems faced by the. based on incomplete information or ambiguous circumstances, and.

Boosting Case Deflection with Knowledge Base Surveys

GetFeedback

Maintaining a knowledge base gets exponentially more complicated as a business grows. That's where knowledge base surveys can help. Articles

7 Advantages Of Having An Omnichannel Ready Knowledge Base

Knowmax

7 Advantages Of Having An Omnichannel Ready Knowledge Base. Customer Experience Knowledge Base Omnichannel CX Omnichannel support omnichannel knowledge base

How to create a corporate knowledge base?

ViiBE Blog

Unfortunately, when an employee leaves, this knowledge often leaves with them. In technical roles, knowledge gaps can emerge when knowledgeable employees with decades of experience decide to retire. So how does a company preserve its employee knowledge in the long term?

The Role of Knowledge Base in Virtual Assistants

Knowmax

The Role of Knowledge Base in Virtual Assistants. Artificial Intelligence Bot Training Knowledge Base Conversational AI Chatbots Intelligent Chatbots knowledge abse knowledge base Virtual assistance

4 Steps To Implement a Knowledge Base Management System?

Knowmax

4 Steps To Implement a Knowledge Base Management System? Knowledge Base knowledge base system

Knowledge base for support agents: Helps you increase CSAT by 60%

Knowmax

Knowledge base for support agents: Helps you increase CSAT by 60%. Customer Experience KM Software Knowledge Base call center knowledge base customer service knowledge base knowledge management for customer service

Is Your Online Community Included in Your Knowledge Base?

Vanilla Forums

Recently I’ve become obsessed with knowledge bases. More specifically, I’ve been fascinated with how they get constructed, what knowledge gets included, how they are structured and where the source of the knowledge comes from. Community Knowledge Base

Building the Perfect Knowledge Base Template Article

Comm100

Creating a knowledge base is a great way to offer quick solutions for your customers and ease the strain on your customer service team. However, a poorly designed knowledge base can cause more problems than it solves, by tying your team up in pages that are difficult to read, or a navigation system that’s time-consuming to use. The main purpose of a knowledge base is to show customers how to do something with your product or your website and solve a need.

COVID-19: How Knowledge Base Management Enables Call Center Continuity

Bold360

Knowledge is power, especially during the COVID-19 pandemic when both individuals and organizations alike are struggling with uncertainty. When knowledge is stuck in silos, available for the few and shared by the few, your company has a continuity problem.

Complete knowledge base management guide for enterprises

Knowmax

Complete knowledge base management guide for enterprises. KM Software Knowledge Base

The Knowledge Base and the Creation of Vanilla Knowledge

Vanilla Forums

News Knowledge BaseHi, I’m Todd Burry, co-founder and Chief Product Officer here at Vanilla. Welcome to my monthly blog!

What is an AI-powered knowledge base?

Talkdesk

Whether it’s a finicky software product or a purchase from a company with a complicated return policy, most consumers have turned to a company’s knowledge base in an attempt to get their questions answered faster. What are the key characteristics of an AI-powered knowledge base?

6 Ways Your Knowledge Base Can Improve Customer Experience

GetFeedback

There is no denying the fact that we live in an era of instant gratification. The immediate response that we. Articles

How to integrate knowledge base with WhatsApp

Knowmax

How to integrate knowledge base with WhatsApp. Knowledge Base whatsapp integration

Top 6 best practices for creating better knowledge base content

Knowmax

Top 6 best practices for creating better knowledge base content. KM Software Knowledge Base knowledge base

Top 10 knowledge based software must-haves

Knowmax

Top 10 knowledge based software must-haves. Knowledge Base

Why enterprises need to invest in a hosted knowledge base

Knowmax

Why enterprises need to invest in a hosted knowledge base. KM Software Knowledge Base knowledge base

3 Quick steps to create multilingual knowledge base?

Knowmax

3 Quick steps to create multilingual knowledge base? Knowledge Base

5 key benefits of corporate knowledge base systems

Transcosmos

As part of the Transcosmos Knowledge Management System, we create, maintain, and use knowledge base systems to provide our clients with fast, informative, clear, and relevant responses. External knowledge base systems can be extremely useful for customers. Intro.

Conversational AI, the Answer to Knowledge Base Shortcomings?

SaleMove

Knowledge bases (KB) and conversational AI are two ways your company can deliver consistent and timely customer service. Knowledge bases can offer valuable step-by-step instructions and details for troubleshooting and other self-serve activities.

How to strengthen internal communication using knowledge base

Knowmax

How to strengthen internal communication using knowledge base. Knowledge Base