article thumbnail

Have Dog, Can Travel

InMoment XI

Lessons for engaging customer feedback programs from an international flight I recently traveled from India to the United States on Lufthansa Airlines with my dog Zuri. She was going to be alone for almost 24 hours, traveling in the cargo hold. I had a sinking feeling when I kissed her goodbye before our journey. Fortunately, View Article

Travel 305
article thumbnail

Millennial’s Spring Break Travel Trends

QuestionPro Audience

This year, 53% of millennials plan to travel for spring break. SPEND Travel is always a good gauge on the state of the economy, and all segments of the travel market have grown significantly over the last year, with millennials representing the largest and fastest-growing. The typical millennial will spend an average of $369 on spring break travel and stay an additional two days longer (19 vs. 17) this spring break compared to last year.

Travel 210
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Current State of Travel: 2022

Engine Insights

New COVID-19 variants changed the travel industry’s road to recovery. With concerns over omicron slowing and confirmed cases falling in most cities the travel industry can look forward to more consumers being open to travel in 2022. Blog Travel & Hospitality

Travel 69
article thumbnail

How Mobile Apps are Changing Travel in 2018

QuestionPro Audience

Experts are predicting 2018 to be the year mobile technology officially takes over travel. Gone are the days of making blind booking arrangements and hoping for the best, or using a travel agent. Today, 77% of Americans own smartphones and a recent Global Traveler study found that one in three travelers now books on a mobile device. In addition to booking travel, TripAdvisor expanded its services to let customers grade and review airlines.

Travel 246
article thumbnail

Making Good Use of Travel Outsourcing This Christmas Season

Magellan Solutions

Make Travel Tasks More Convenient with Travel Outsourcing. Traveling is definitely one of life’s greatest pleasures. Travel planning can be hectic even for businesses, but now there’s an outsourcing solution to cover that – travel outsourcing services.

Travel 52
article thumbnail

Consumer Travel Plans for 2022

Engine Insights

Blog consumer insights surveys Travel & HospitalityWhen it comes to brand communication and marketing, creative efforts and strategy can often feel like a shot in the dark.

Travel 72
article thumbnail

Have Dog, Can Travel

InMoment XI

Lessons for engaging customer feedback programs from an international flight I recently traveled from India to the United States on Lufthansa Airlines with my dog Zuri. She was going to be alone for almost 24 hours, traveling in the cargo hold. I had a sinking feeling when I kissed her goodbye before our journey. Fortunately, View Article. Aviation

Travel 200
article thumbnail

Have Dog, Can Travel

InMoment XI

Lessons for engaging customer feedback programs from an international flight I recently traveled from India to the United States on Lufthansa Airlines with my dog Zuri. She was going to be alone for almost 24 hours, traveling in the cargo hold. I had a sinking feeling when I kissed her goodbye before our journey. Fortunately, View Article

Travel 200
article thumbnail

Traveling One Millimeter Forward Together Towards 2023

One Millimeter Mindset

Since we last met, all of us traveled one Herculean millimeter forward. The post Traveling One Millimeter Forward Together Towards 2023 appeared first on Babette Ten Haken. What is our next one millimeter forward together as we traverse towards 2023?

Travel 75
article thumbnail

Gant Travel Goes the Distance with CXone

NICE inContact

Based in Bloomington, Indiana, Gant Travel specializes in corporate travel services for mid-size businesses. Its 81 agents handle a variety of travel reservations 24/7 — approximately 600 every month. Gant Travel turned to NICE inContact CXone to help diagnose and solve its customer service issues — a process that Gant teams described as “peeling back the layers of an onion” because every new issue revealed many more.

Travel 137
article thumbnail

YOLO: Millennial Travel Habits

QuestionPro Audience

How Millennials are Travelling. Millennials are constantly expressing their interests on social media channels, and travel is not excluded from the trending topics identified by “hashtag goals.” This desire to travel is not only represented by the stream of photos on their Instagram feeds, but also in their approach to life. These mantras are also reflections of their travel habits. There also has been an emergence of travel groups on platforms such as Contiki.

Travel 150
article thumbnail

Chatbots in Travel: How Chatbots are Revolutionizing Travel and Hospitality

kommunicate

At least one-quarter of travel and hospitality businesses are now using chatbots in their daily operations (Statista). The post Chatbots in Travel: How Chatbots are Revolutionizing Travel and Hospitality appeared first on Kommunicate Blog.

Travel 52
article thumbnail

Navigating Airlines Travel Experience with the Metaverse

Shep Hyken

He writes about the impact on the customer experience that metaverse will have on the travel industry and how customers and brands will navigate the new developments. Customer service in the travel industry begins when a person reveals an interest to explore and decides to travel.

article thumbnail

Summer Travel Trends: The Who, What and Where

QuestionPro Audience

WHO’S TRAVELING? 87% of married couples plan to travel together, and the same number will bring their children. Among non-married vacationers, 57% will travel with friends or family, and 24% will fly solo. 53% of domestic travelers plan to visit an attraction of some sort this year. is experiencing its sharpest drop in foreign travelers since 2009. Audience Consumer Insights Trending consumer insights consumer trends frequent travelers

Travel 163
article thumbnail

Travel: The ultimate reset, refuel, and restart

Talkdesk

The post Homepage appeared first on Talkdesk

Travel 87
article thumbnail

Tracking Shifting Travel Sentiment Caused by COVID-19

NetBase

People are talking about travel – and it’s not all about boycotts or travel bans, which of course makes for salacious news in and of itself. People Love to Travel. And that held steady until the Coronavirus brought travel plans to a screeching halt.

Travel 71
article thumbnail

Traveling on a Budget: Top 5 Cities in the U.S.

QuestionPro Audience

Americans traveling solo is at an all-time high right now, particularly among millennials. Travel, in general, is easier than even a decade ago. With smartphones, we’re able to research and book travel plans, but once you’re there, activities cost money. cities are best to travel to alone when on a tight budget. Luckily, RetailMeNot recently conducted research to find out which U.S. Here are the top five. JACKSONVILLE, FLORIDA.

Travel 200
article thumbnail

Can’t travel? 6 alternatives for Customer Success Managers.

CustomerSuccessBox

In a world where work from home is fast becoming the norm, Customer Success Managers have always faced this dilemma – to travel or not to travel to meet their customers. Nilesh, you just said we can’t travel. Should customer success managers travel?

Travel 94
article thumbnail

Yes-no decision trees in the travel industry for improved CX

Knowmax

The post Yes-no decision trees in the travel industry for improved CX appeared first on Knowmax. Decision Trees customer service in travel industry decision trees in travel yes-no decision trees

Travel 52
article thumbnail

All you need to know about the Package Travel and Linked Travel Arrangements 2018

Helen Dewdney

The new Package Travel and Linked Travel Arrangements 2018 have replaced and considerably modified the former 1992 Package Travel, Package Holidays and Package Tour Regulations 1992. Linked travel arrangements (LTA). If you purchase a minimum of two different types of travel service from different providers this is not a package travel arrangement. The travel organiser must provide information to you in the same way as it does for a package.

Travel 47
article thumbnail

How Millennials Are Impacting the Future of Business Travel

QuestionPro Audience

Younger business travelers are on the rise, with the frequent travelers now more likely to be under the age of 45. In fact, by 2020, millennials will make up more than half of business travelers. trillion that they have to spend, are impacting the business travel industry. 81% of millennial business travelers say that “business travel has a positive impact on their job satisfaction”, compared to 26% of baby boomers who are happy to travel for work.

Travel 174
article thumbnail

[#MeetAJohnPaulee] Wendy Dangleterre, Travel Manager

John Paul

Wendy, who has been with John Paul since 2014, talks to us about her daily life as a Travel Manager, the impact of Covid-19 on the travel industry, and what she likes most about her job! L’article [#MeetAJohnPaulee] Wendy Dangleterre, Travel Manager est apparu en premier sur John Paul.

Travel 52
article thumbnail

How design thinking & tech will enhance travel CX

MyCustomer Experience

HCustomer experience has become a significant competitive advantage in the travel industry, magnified by shifts in what travelers value. 8th Mar 2022. By Rachel Kobetz Global Head of Design

Travel 67
article thumbnail

The Evolution of Customer Experience in the Travel Industry

Blue Ocean

Few industries are quite like travel. Everyone has a horror story about their travel experiences, be it a brutal delay or a missed flight. For an example, let’s look at a leisure travel business we support.

Travel 65
article thumbnail

EasyJet Takes Proactive Approach to Travel Changes

NetBase

Travel will look very different in the coming months and Easyjet is taking a proactive approach to getting out ahead of these changes. They seek to accommodate even the youngest of travelers by offering comic book inspired face coverings to make wearing masks a little less intimidating.

Travel 57
article thumbnail

Travel in the time of Coronavirus – Your rights explained

Helen Dewdney

In its path consumer travel plans have been disrupted indefinitely, so what are your rights and what can you do when companies won’t play ball? I am highly unlikely to travel. I had a package holiday booked but the travel agent has only partially refunded.

Travel 84
article thumbnail

Travel in the time of Coronavirus – Your rights explained

Helen Dewdney

In its path consumer travel plans have been disrupted indefinitely, so what are your rights and what can you do when companies won’t play ball? See Coronavirus and travel – who’s taking advantage? I am highly unlikely to travel. The whole travel sector is in a state of flux.

Travel 84
article thumbnail

How will Coronavirus affect my travel plans?

Helen Dewdney

The FCO is regularly updating the list of countries from which, if you have travelled , you should telephone the 111 coronavirus service. Travel insurance. It is always advisable to take out travel insurance at the same time as you book your holiday. Annual travel insurance.

Travel 55
article thumbnail

Coronavirus and travel – who’s taking advantage?

Helen Dewdney

Under The Package Travel and Linked Travel Arrangements Regulations 2018 you are entitled to the full refund within 14 days. The crisis and airlines attitude has indeed caused a number of other businesses and freelance travel consultants to be out of pocket and go into administration.

Travel 56
article thumbnail

Travel Digital Customer Experience Benchmark 2019

Maru Group

The post Travel Digital Customer Experience Benchmark 2019 appeared first on Maru/Matchbox UK. Digital customer experience travel Travel and Hospitality VoC Voice of the Customer

Travel 40
article thumbnail

Coronavirus and travel – who’s taking advantage?

Helen Dewdney

Under The Package Travel and Linked Travel Arrangements Regulations 2018 you are entitled to the full refund within 14 days. The crisis and airlines attitude has indeed caused a number of other businesses and freelance travel consultants to be out of pocket and go into administration.

Travel 56
article thumbnail

Improving API security in loyalty and travel systems

Currency Alliance

PhocusWire ’s article quotes Steven Puddephatt of GlobalDots, an IT security consultancy, who said, “There has been a total explosion of APIs across all industries, but especially travel companies.

Travel 52
article thumbnail

Travel Trends of 2018

QuestionPro Audience

Amid low unemployment rates, travel and tourism is still one of the world’s fastest growing sectors, with bookings hitting close to $1.6 Read our infographic below to learn more about 2018’s travel trends. trillion in 2017 , and expected to continue to grow in 2018. Did you take a summer getaway this year? Then you’re part of the 56% of Americans who planned to take a vacation during the upcoming summer months. Have an international trip planned this year?

Travel 177
article thumbnail

DevRel in 2020: Success Without Travel and in-Person Events

Vanilla Forums

Events have always been a central aspect of DevRel strategies—in fact, in 2019, only 17% of DevRel programs didn't run events. As a cornerstone of DevRel programs, events have traditionally served as the most popular channel for developer outreach.

Travel 82
article thumbnail

Travel – dealing with a crisis

Eptica

Date: Wednesday, October 16, 2019 Author: Pauline Ashenden - Marketing Manager Travel – dealing with a crisis. On a positive note, high street rival Hays Travel has now stepped in to take over 555 stores and hopes to keep on 2,500 of Thomas Cook’s staff. Firstly, that the travel sector is ultra-competitive, meaning that even the largest brands can struggle. How can travel companies ensure that they are delivering high - quality customer service ?

Travel 55
article thumbnail

All you need to know about your consumer rights and travel

Helen Dewdney

Are you on the right track with your Christmas train travel plans? All you need to know about the Package Travel and Linked Travel Arrangements 2018. All you need to know about booking/complaining about holidays/flights/travel masses of information about all areas of your holiday. How to complain about your train, airline, bus, tube, ferry or cruise. How to complain about buses. How to complain about buses all the info you need. How to complain about trains.

Travel 52
article thumbnail

Customer Experience: The Road Less Travelled

Maz Iqbal

Given the demands on my time I will be keeping this conversations short – at … Continue reading Customer Experience: The Road Less TravelledIt has been a while since the last conversation. First, I took time out for a month of holidays. And then in September I was asked to lend a hand in a CX centred next generation CRM and omnichannel programme.

Travel 86
article thumbnail

How The Global Travel Industry is Planning Ahead for Crisis Recovery

NetBase

The global travel industry is testing the waters very carefully as it plans ahead for crisis recovery. And monitoring consumer behaviors and emerging trends will show them when and where to start promoting destination travel again. The State of Travel Today.

Travel 83
article thumbnail

Agencies Capturing the Social Voice of the Traveler During Covid-19

NetBase

Capturing the social voice of the traveler during Covid-19 is not a simple task, as it requires expert filtering to boil down the data to actual, and inevitably actionable proof points. They’ll share where they are mentally as they post about where they’re planning to travel once this is over.

Travel 64
article thumbnail

Eye for Travel Amsterdam

Optimove

The post Eye for Travel Amsterdam appeared first on Optimove. events

Travel 40