Have Dog, Can Travel

InMoment XI

Lessons for engaging customer feedback programs from an international flight I recently traveled from India to the United States on Lufthansa Airlines with my dog Zuri. She was going to be alone for almost 24 hours, traveling in the cargo hold. I had a sinking feeling when I kissed her goodbye before our journey. Fortunately, View Article

Travel 354

Millennial’s Spring Break Travel Trends

QuestionPro Audience

This year, 53% of millennials plan to travel for spring break. SPEND Travel is always a good gauge on the state of the economy, and all segments of the travel market have grown significantly over the last year, with millennials representing the largest and fastest-growing. The typical millennial will spend an average of $369 on spring break travel and stay an additional two days longer (19 vs. 17) this spring break compared to last year.

Travel 210
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Gant Travel Goes the Distance with CXone

NICE inContact

Based in Bloomington, Indiana, Gant Travel specializes in corporate travel services for mid-size businesses. Its 81 agents handle a variety of travel reservations 24/7 — approximately 600 every month. Gant Travel turned to NICE inContact CXone to help diagnose and solve its customer service issues — a process that Gant teams described as “peeling back the layers of an onion” because every new issue revealed many more.

Travel 195

How Mobile Apps are Changing Travel in 2018

QuestionPro Audience

Experts are predicting 2018 to be the year mobile technology officially takes over travel. Gone are the days of making blind booking arrangements and hoping for the best, or using a travel agent. Today, 77% of Americans own smartphones and a recent Global Traveler study found that one in three travelers now books on a mobile device. In addition to booking travel, TripAdvisor expanded its services to let customers grade and review airlines.

Travel 246

Have Dog, Can Travel

InMoment XI

Lessons for engaging customer feedback programs from an international flight I recently traveled from India to the United States on Lufthansa Airlines with my dog Zuri. She was going to be alone for almost 24 hours, traveling in the cargo hold. I had a sinking feeling when I kissed her goodbye before our journey. Fortunately, View Article. Aviation

Travel 200

Have Dog, Can Travel

InMoment XI

Lessons for engaging customer feedback programs from an international flight I recently traveled from India to the United States on Lufthansa Airlines with my dog Zuri. She was going to be alone for almost 24 hours, traveling in the cargo hold. I had a sinking feeling when I kissed her goodbye before our journey. Fortunately, View Article

Travel 200

Travel: The ultimate reset, refuel, and restart

Talkdesk

The post Homepage appeared first on Talkdesk

The Evolution of Customer Experience in the Travel Industry

BlueOcean

Few industries are quite like travel. Everyone has a horror story about their travel experiences, be it a brutal delay or a missed flight. For an example, let’s look at a leisure travel business we support.

5 Essentials for a Happy Business Travel Experience

Experience Investigators by 360Connext

I’ve been traveling a lot in the month of March. I’ve been thinking about what it means to be a business traveler (who happens to be a woman) on the road. It’s easy to complain about the parts of the travel experience we don’t like, like airplane passengers who ask to switch with me so I could get the middle seat when they want the aisle seat I’m assigned. I want all the coffee when I travel.

Travel 180

Summer Travel Trends: The Who, What and Where

QuestionPro Audience

WHO’S TRAVELING? 87% of married couples plan to travel together, and the same number will bring their children. Among non-married vacationers, 57% will travel with friends or family, and 24% will fly solo. 53% of domestic travelers plan to visit an attraction of some sort this year. is experiencing its sharpest drop in foreign travelers since 2009. Audience Consumer Insights Trending consumer insights consumer trends frequent travelers

Travel 163

Diversify Travel Reviews Beyond TripAdvisor with Grade.us

Grade.us

TripAdvisor reaches 60 percent of all worldwide travelers purchasers What about the other 40 percent? Research shows that 74 percent of all travelers use TripAdvisor in some fashion to plan their trip. If you’re running a travel business, focus your attention on TripAdvisor.

Can’t travel? 6 alternatives for Customer Success Managers.

CustomerSuccessBox

In a world where work from home is fast becoming the norm, Customer Success Managers have always faced this dilemma – to travel or not to travel to meet their customers. Nilesh, you just said we can’t travel. Should customer success managers travel?

Traveling on a Budget: Top 5 Cities in the U.S.

QuestionPro Audience

Americans traveling solo is at an all-time high right now, particularly among millennials. Travel, in general, is easier than even a decade ago. With smartphones, we’re able to research and book travel plans, but once you’re there, activities cost money. cities are best to travel to alone when on a tight budget. Luckily, RetailMeNot recently conducted research to find out which U.S. Here are the top five. JACKSONVILLE, FLORIDA.

Travel 200

[#MeetAJohnPaulee] Wendy Dangleterre, Travel Manager

John Paul

Wendy, who has been with John Paul since 2014, talks to us about her daily life as a Travel Manager, the impact of Covid-19 on the travel industry, and what she likes most about her job! L’article [#MeetAJohnPaulee] Wendy Dangleterre, Travel Manager est apparu en premier sur John Paul.

All you need to know about the Package Travel and Linked Travel Arrangements 2018

Helen Dewdney

The new Package Travel and Linked Travel Arrangements 2018 have replaced and considerably modified the former 1992 Package Travel, Package Holidays and Package Tour Regulations 1992. Linked travel arrangements (LTA). If you purchase a minimum of two different types of travel service from different providers this is not a package travel arrangement. The travel organiser must provide information to you in the same way as it does for a package.

How Millennials Are Impacting the Future of Business Travel

QuestionPro Audience

Younger business travelers are on the rise, with the frequent travelers now more likely to be under the age of 45. In fact, by 2020, millennials will make up more than half of business travelers. trillion that they have to spend, are impacting the business travel industry. 81% of millennial business travelers say that “business travel has a positive impact on their job satisfaction”, compared to 26% of baby boomers who are happy to travel for work.

Travel 174

Travel Shaming, Travel Fear, and the Many Challenges the Travel Industry Faces This Year

Brandwatch CX

React

Travel Shaming, Travel Fear, and the Many Challenges the Travel Industry Faces This Year

Brandwatch CX

React

Eye for Travel Amsterdam

Optimove

The post Eye for Travel Amsterdam appeared first on Optimove. events

Eye for Travel London

Optimove

The post Eye for Travel London appeared first on Optimove. events

Travel in the time of Coronavirus – Your rights explained

Helen Dewdney

In its path consumer travel plans have been disrupted indefinitely, so what are your rights and what can you do when companies won’t play ball? I am highly unlikely to travel. I had a package holiday booked but the travel agent has only partially refunded.

Travel in the time of Coronavirus – Your rights explained

Helen Dewdney

In its path consumer travel plans have been disrupted indefinitely, so what are your rights and what can you do when companies won’t play ball? See Coronavirus and travel – who’s taking advantage? I am highly unlikely to travel. The whole travel sector is in a state of flux.

Coronavirus and travel – who’s taking advantage?

Helen Dewdney

Under The Package Travel and Linked Travel Arrangements Regulations 2018 you are entitled to the full refund within 14 days. The crisis and airlines attitude has indeed caused a number of other businesses and freelance travel consultants to be out of pocket and go into administration.

How will Coronavirus affect my travel plans?

Helen Dewdney

The FCO is regularly updating the list of countries from which, if you have travelled , you should telephone the 111 coronavirus service. Travel insurance. It is always advisable to take out travel insurance at the same time as you book your holiday. Annual travel insurance.

Coronavirus and travel – who’s taking advantage?

Helen Dewdney

Under The Package Travel and Linked Travel Arrangements Regulations 2018 you are entitled to the full refund within 14 days. The crisis and airlines attitude has indeed caused a number of other businesses and freelance travel consultants to be out of pocket and go into administration.

Tracking Shifting Travel Sentiment Caused by COVID-19

NetBase

People are talking about travel – and it’s not all about boycotts or travel bans, which of course makes for salacious news in and of itself. People Love to Travel. And that held steady until the Coronavirus brought travel plans to a screeching halt.

5 Reminders How You Can Work Remotely & Travel For 2021!

Magellan Solutions

Becoming a digital nomad and working remotely while traveling is a dream come true. . Which is why we thought of putting together a guide with the help of our travel-savvy agents to help you understand this lifestyle before getting into it yourself. What do you need to look out for before traveling? If you’re looking to take a remote year traveling around the world or just want a permanent work-and-travel lifestyle, you might be at a bit of a loss for where to begin. .

Travel Digital Customer Experience Benchmark 2019

Maru Group

The post Travel Digital Customer Experience Benchmark 2019 appeared first on Maru/Matchbox UK. Digital customer experience travel Travel and Hospitality VoC Voice of the Customer

All you need to know about your consumer rights and travel

Helen Dewdney

Are you on the right track with your Christmas train travel plans? All you need to know about the Package Travel and Linked Travel Arrangements 2018. All you need to know about booking/complaining about holidays/flights/travel masses of information about all areas of your holiday. How to complain about your train, airline, bus, tube, ferry or cruise. How to complain about buses. How to complain about buses all the info you need. How to complain about trains.

Travel Trends of 2018

QuestionPro Audience

Amid low unemployment rates, travel and tourism is still one of the world’s fastest growing sectors, with bookings hitting close to $1.6 Read our infographic below to learn more about 2018’s travel trends. trillion in 2017 , and expected to continue to grow in 2018. Did you take a summer getaway this year? Then you’re part of the 56% of Americans who planned to take a vacation during the upcoming summer months. Have an international trip planned this year?

Travel 177

Travel – dealing with a crisis

Eptica

Date: Wednesday, October 16, 2019 Author: Pauline Ashenden - Marketing Manager Travel – dealing with a crisis. On a positive note, high street rival Hays Travel has now stepped in to take over 555 stores and hopes to keep on 2,500 of Thomas Cook’s staff. Firstly, that the travel sector is ultra-competitive, meaning that even the largest brands can struggle. How can travel companies ensure that they are delivering high - quality customer service ?

New research finds employees are ready to return to pre-pandemic levels of business travel

Qualtrics

Fewer people were traveling, including for business purposes. But as we continue to navigate work-life as the COVID-19 vaccine becomes more prevalent, one part of how we work is on the rise: business travelers are getting back to travel.

CX Storytime Tale of Have Wine, Might Travel

Russel Lolacher

Even when travelling to the most beautiful, exotic destinations, an airline can make, or break your experience. Have Wine, Might Travel. It’s one of the most beautiful travel destinations in the world. Clarissa travelled for work frequently.

DevRel in 2020: Success Without Travel and in-Person Events

Vanilla Forums

Events have always been a central aspect of DevRel strategies—in fact, in 2019, only 17% of DevRel programs didn't run events. As a cornerstone of DevRel programs, events have traditionally served as the most popular channel for developer outreach.

Why Consumers Shifting to Digital Channels Means Your Travel Brand Should Embrace Conversational CX

Conversocial

Whether it was people going on holiday, travelling for business or just commuting to the office, the number of journeys being made across the global transport industry has dramatically dropped since March 2020.

EasyJet Takes Proactive Approach to Travel Changes

NetBase

Travel will look very different in the coming months and Easyjet is taking a proactive approach to getting out ahead of these changes. They seek to accommodate even the youngest of travelers by offering comic book inspired face coverings to make wearing masks a little less intimidating.

Customer Experience: The Road Less Travelled

Maz Iqbal

Given the demands on my time I will be keeping this conversations short – at … Continue reading Customer Experience: The Road Less TravelledIt has been a while since the last conversation. First, I took time out for a month of holidays. And then in September I was asked to lend a hand in a CX centred next generation CRM and omnichannel programme.