Have Dog, Can Travel

MaritzCX

Lessons for engaging customer feedback programs from an international flight I recently traveled from India to the United States on Lufthansa Airlines with my dog Zuri. She was going to be alone for almost 24 hours, traveling in the cargo hold. I had a sinking feeling when I kissed her goodbye before our journey. Fortunately, View Article

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Gant Travel Goes the Distance with CXone

NICE inContact

Based in Bloomington, Indiana, Gant Travel specializes in corporate travel services for mid-size businesses. Its 81 agents handle a variety of travel reservations 24/7 — approximately 600 every month. Gant Travel turned to NICE inContact CXone to help diagnose and solve its customer service issues — a process that Gant teams described as “peeling back the layers of an onion” because every new issue revealed many more.

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Millennial’s Spring Break Travel Trends

QuestionPro Audience

This year, 53% of millennials plan to travel for spring break. SPEND Travel is always a good gauge on the state of the economy, and all segments of the travel market have grown significantly over the last year, with millennials representing the largest and fastest-growing. The typical millennial will spend an average of $369 on spring break travel and stay an additional two days longer (19 vs. 17) this spring break compared to last year.

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Have Dog, Can Travel

MaritzCX

Lessons for engaging customer feedback programs from an international flight I recently traveled from India to the United States on Lufthansa Airlines with my dog Zuri. She was going to be alone for almost 24 hours, traveling in the cargo hold.

Travel 260

How Mobile Apps are Changing Travel in 2018

QuestionPro Audience

Experts are predicting 2018 to be the year mobile technology officially takes over travel. Gone are the days of making blind booking arrangements and hoping for the best, or using a travel agent. Today, 77% of Americans own smartphones and a recent Global Traveler study found that one in three travelers now books on a mobile device. In addition to booking travel, TripAdvisor expanded its services to let customers grade and review airlines.

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[#MeetAJohnPaulee] Wendy Dangleterre, Travel Manager

John Paul

Wendy, who has been with John Paul since 2014, talks to us about her daily life as a Travel Manager, the impact of Covid-19 on the travel industry, and what she likes most about her job! L’article [#MeetAJohnPaulee] Wendy Dangleterre, Travel Manager est apparu en premier sur John Paul.

5 Essentials for a Happy Business Travel Experience

Experience Investigators by 360Connext

I’ve been traveling a lot in the month of March. I’ve been thinking about what it means to be a business traveler (who happens to be a woman) on the road. It’s easy to complain about the parts of the travel experience we don’t like, like airplane passengers who ask to switch with me so I could get the middle seat when they want the aisle seat I’m assigned. I want all the coffee when I travel.

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YOLO: Millennial Travel Habits

QuestionPro Audience

How Millennials are Travelling. Millennials are constantly expressing their interests on social media channels, and travel is not excluded from the trending topics identified by “hashtag goals.” This desire to travel is not only represented by the stream of photos on their Instagram feeds, but also in their approach to life. These mantras are also reflections of their travel habits. There also has been an emergence of travel groups on platforms such as Contiki.

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Travel Shaming, Travel Fear, and the Many Challenges the Travel Industry Faces This Year

Brandwatch CX

React

Travel Shaming, Travel Fear, and the Many Challenges the Travel Industry Faces This Year

Brandwatch CX

React

Traveling on a Budget: Top 5 Cities in the U.S.

QuestionPro Audience

Americans traveling solo is at an all-time high right now, particularly among millennials. Travel, in general, is easier than even a decade ago. With smartphones, we’re able to research and book travel plans, but once you’re there, activities cost money.

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Summer Travel Trends: The Who, What and Where

QuestionPro Audience

WHO’S TRAVELING? 87% of married couples plan to travel together, and the same number will bring their children. Among non-married vacationers, 57% will travel with friends or family, and 24% will fly solo. 53% of domestic travelers plan to visit an attraction of some sort this year. is experiencing its sharpest drop in foreign travelers since 2009. Audience Consumer Insights Trending consumer insights consumer trends frequent travelers

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All you need to know about the Package Travel and Linked Travel Arrangements 2018

Helen Dewdney

The new Package Travel and Linked Travel Arrangements 2018 have replaced and considerably modified the former 1992 Package Travel, Package Holidays and Package Tour Regulations 1992. Linked travel arrangements (LTA). Traveller chooses to terminate a package.

Travel in the time of Coronavirus – Your rights explained

Helen Dewdney

In its path consumer travel plans have been disrupted indefinitely, so what are your rights and what can you do when companies won’t play ball? I am highly unlikely to travel. I had a package holiday booked but the travel agent has only partially refunded.

Coronavirus and travel – who’s taking advantage?

Helen Dewdney

Under The Package Travel and Linked Travel Arrangements Regulations 2018 you are entitled to the full refund within 14 days. The crisis and airlines attitude has indeed caused a number of other businesses and freelance travel consultants to be out of pocket and go into administration.

Tracking Shifting Travel Sentiment Caused by COVID-19

NetBase

People are talking about travel – and it’s not all about boycotts or travel bans, which of course makes for salacious news in and of itself. People Love to Travel. And that held steady until the Coronavirus brought travel plans to a screeching halt.

Can’t travel? 6 alternatives for Customer Success Managers.

CustomerSuccessBox

In a world where work from home is fast becoming the norm, Customer Success Managers have always faced this dilemma – to travel or not to travel to meet their customers. But say, you can’t travel and have to work remotely, what can you do to make your customers feel that you are a part of their team without being face to face? Nilesh, you just said we can’t travel. Should customer success managers travel? The post Can’t travel?

How Millennials Are Impacting the Future of Business Travel

QuestionPro Audience

Younger business travelers are on the rise, with the frequent travelers now more likely to be under the age of 45. In fact, by 2020, millennials will make up more than half of business travelers. trillion that they have to spend, are impacting the business travel industry. 81% of millennial business travelers say that “business travel has a positive impact on their job satisfaction”, compared to 26% of baby boomers who are happy to travel for work.

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Eye for Travel Amsterdam

Optimove

The post Eye for Travel Amsterdam appeared first on Optimove. events

Eye for Travel London

Optimove

The post Eye for Travel London appeared first on Optimove. events

Travel Trends of 2018

QuestionPro Audience

Amid low unemployment rates, travel and tourism is still one of the world’s fastest growing sectors, with bookings hitting close to $1.6 Read our infographic below to learn more about 2018’s travel trends.

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All you need to know about your consumer rights and travel

Helen Dewdney

Are you on the right track with your Christmas train travel plans? All you need to know about the Package Travel and Linked Travel Arrangements 2018. All you need to know about booking/complaining about holidays/flights/travel masses of information about all areas of your holiday. How to complain about your train, airline, bus, tube, ferry or cruise. How to complain about buses. How to complain about buses all the info you need. How to complain about trains.

Travel – dealing with a crisis

Eptica

Date: Wednesday, October 16, 2019 Author: Pauline Ashenden - Marketing Manager Travel – dealing with a crisis. On a positive note, high street rival Hays Travel has now stepped in to take over 555 stores and hopes to keep on 2,500 of Thomas Cook’s staff. Firstly, that the travel sector is ultra-competitive, meaning that even the largest brands can struggle. How can travel companies ensure that they are delivering high - quality customer service ?

Coronavirus and travel – who’s taking advantage?

Helen Dewdney

Under The Package Travel and Linked Travel Arrangements Regulations 2018 you are entitled to the full refund within 14 days. ABTA has said… “The rules around 14 day refunds were never designed for the mass cancellation of holidays, which is why we are asking for more time for travel businesses to fulfil this requirement – customers will not lose their right to a refund, and their money is not at risk.”. JetSet holidays provides services to travel agents.

Travel in the time of Coronavirus – Your rights explained

Helen Dewdney

In its path consumer travel plans have been disrupted indefinitely, so what are your rights and what can you do when companies won’t play ball? The travel sector has obviously been hugely hit by this pandemic and there is a high risk of companies folding if they refund everyone immediately and it will help cashflow if they can retain some payments. See Coronavirus and travel – who’s taking advantage? I am highly unlikely to travel.

Travel Digital Customer Experience Benchmark 2019

Maru/Matchbox

The post Travel Digital Customer Experience Benchmark 2019 appeared first on Maru/Matchbox UK. Digital customer experience travel Travel and Hospitality VoC Voice of the Customer

CX Storytime Tale of Have Wine, Might Travel

Russel Lolacher

Even when travelling to the most beautiful, exotic destinations, an airline can make, or break your experience. Have Wine, Might Travel. It’s one of the most beautiful travel destinations in the world. Clarissa travelled for work frequently.

How will Coronavirus affect my travel plans?

Helen Dewdney

The FCO is regularly updating the list of countries from which, if you have travelled , you should telephone the 111 coronavirus service. Travel insurance. It is always advisable to take out travel insurance at the same time as you book your holiday. The majority of people do not do this though, not realising that the cover should pay out if you contract an illness or cannot travel for any other reason. You still need an EHIC card when travelling in Europe.

Talkdesk for Travel & Hospitality: Move to the cloud now

Talkdesk

However for some companies, particularly in travel and hospitality, the storm came abruptly with little time for planning and response. With governments around the world shutting down borders and declaring travel bans, customers are looking for support like never before and B2C contact centers are finding themselves flooded with higher demands as call volumes skyrocket. The post Talkdesk for Travel & Hospitality: Move to the cloud now appeared first on Talkdesk

EasyJet Takes Proactive Approach to Travel Changes

NetBase

Travel will look very different in the coming months and Easyjet is taking a proactive approach to getting out ahead of these changes. They seek to accommodate even the youngest of travelers by offering comic book inspired face coverings to make wearing masks a little less intimidating. In this CX snapshot, we’ll share: A high-level overview of what the travel industry looks like post COVID-19 and what those changes mean for your brand. The New Face of Travel.

Playvox’s Sahar Ebadi Traveled Around The Globe to Chase Her Passion

PlayVox

Running around the globe has become something of a fixture for Sahar Ebadi from starting in her home of Mashhad, Iran to Selangor, Malaysia before bouncing to Medellin, Colombia. People

Customer Experience: The Road Less Travelled

Maz Iqbal

Given the demands on my time I will be keeping this conversations short – at … Continue reading Customer Experience: The Road Less TravelledIt has been a while since the last conversation. First, I took time out for a month of holidays. And then in September I was asked to lend a hand in a CX centred next generation CRM and omnichannel programme.

DevRel in 2020: Success Without Travel and in-Person Events

Vanilla Forums

Events have always been a central aspect of DevRel strategies—in fact, in 2019, only 17% of DevRel programs didn't run events. As a cornerstone of DevRel programs, events have traditionally served as the most popular channel for developer outreach. But 2020 has seen a different and unique set of challenges that have brought in-person events to a halt.

Agencies Capturing the Social Voice of the Traveler During Covid-19

NetBase

Capturing the social voice of the traveler during Covid-19 is not a simple task, as it requires expert filtering to boil down the data to actual, and inevitably actionable proof points. They’ll share where they are mentally as they post about where they’re planning to travel once this is over.

CX Design Thinking in the Travel Industry, With Annette Höher-Bäuerle – CB64

Customer Bliss

Episode Overview. Annette Höher-Bäuerle went from being internal legal counsel at the Thomas Cook Group to leading all of Customer Experience globally. Her skills and long tenure with the company led her to use agile design thinking to prove and implement changes in the customer experience — to gain traction and drive real sustainable improvement. Listen in to hear how she used Google’s 1-day design thinking to implement a 24-hour service promise that led the way for all future work.

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What Makes a Good Travel Review Experience?

Maru/Matchbox

The online travel landscape is changing. Travel brands, particularly online hotel agents such as Booking.com and Hotels.com, are coming under increasing scrutiny for so-called ‘high-pressure’ selling tactics. Instead, travel brands will need to rely much more heavily on other digital experience elements – such as reviews, photos, information and offers. Results taken from the Travel Digital Customer Experience Benchmark report 2019. Insights Customer Experience trave

What makes a good travel review experience?

Maru/Matchbox

The online travel landscape is changing. Travel brands, particularly online hotel agents such as Booking.com and Hotels.com, are coming under increasing scrutiny for so-called ‘high-pressure’ selling tactics. Instead, travel brands will need to rely much more heavily on other digital experience elements – such as reviews, photos, information and offers. Results taken from the Travel Digital Customer Experience Benchmark report 2019. Digital customer experience travel