Have Dog, Can Travel

MaritzCX

Lessons for engaging customer feedback programs from an international flight I recently traveled from India to the United States on Lufthansa Airlines with my dog Zuri. She was going to be alone for almost 24 hours, traveling in the cargo hold.

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Have Dog, Can Travel

MaritzCX

Lessons for engaging customer feedback programs from an international flight I recently traveled from India to the United States on Lufthansa Airlines with my dog Zuri. She was going to be alone for almost 24 hours, traveling in the cargo hold.

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Have Dog, Can Travel

MaritzCX

Lessons for engaging customer feedback programs from an international flight I recently traveled from India to the United States on Lufthansa Airlines with my dog Zuri. She was going to be alone for almost 24 hours, traveling in the cargo hold.

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Travel Trends of 2018

QuestionPro Audience

Amid low unemployment rates, travel and tourism is still one of the world’s fastest growing sectors, with bookings hitting close to $1.6 Read our infographic below to learn more about 2018’s travel trends.

5 Essentials for a Happy Business Travel Experience

360Connext

I’ve been traveling a lot in the month of March. I’ve been thinking about what it means to be a business traveler (who happens to be a woman) on the road. I want all the coffee when I travel.

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Planning summer vacation travel? We have tips for making it a happier one

Happy or Not

Spring has sprung, and as Summer approaches so does vacation travel! Each year, nearly four billion passengers travel through airports worldwide, and whether your vacation destination is domestic or international, the time to start booking is now.

How Mobile Apps are Changing Travel in 2018

QuestionPro Audience

Experts are predicting 2018 to be the year mobile technology officially takes over travel. Gone are the days of making blind booking arrangements and hoping for the best, or using a travel agent. Audience Mobile consumers mobile apps mobile technology travel

The Startling Truth About Traveling With the Top 1%

Beyond Philosophy

These trends have led travel companies to rethink the experiences they offer to customers, especially the ones with lots of money to spend. But it could also make ordinary travelers feel inadequate and dissatisfied with the experience they are having.

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Travel and retail customers demand self-service: will you answer the call?

Bold360

For travel and ecommerce sites in the months after New Year’s, bringing the right kind of traffic to your site can be tricky, and making the most of it is even harder. ” Read more about creating a winning cx with self-service for travel and for retail.

How to create loyal customers and brand evangelists in the travel and hospitality industry

Up Your Service

This post makes the same point, but for the travel and hospitality – one of the most traditional “service” industries on the planet. Read on… Customer loyalty is a powerful marketing force that travel and hospitality businesses are always chasing.

Summer Travel Trends: The Who, What and Where

QuestionPro Audience

WHO’S TRAVELING? 87% of married couples plan to travel together, and the same number will bring their children. Among non-married vacationers, 57% will travel with friends or family, and 24% will fly solo. is experiencing its sharpest drop in foreign travelers since 2009.

How Airlines Handle Trump’s Surprise Travel Ban

The Upsell

President Donald Trump issued a travel ban to the United States for citizens of seven mostly Muslim countries – Iran, Iraq Libya, Somalia, Sudan, Syria and Yemen, for 90 days. The post How Airlines Handle Trump’s Surprise Travel Ban appeared first on The Upsell. Case Studies air canada airlines bloomberg british airlines british airways Delta Airlines emirates Facebook muslim president trump Social media travel travel ban trump Twitter WestjetRecently, U.S.

How Important is Customer Service in Travel and Tourism?

Bold360

Travel and tourism can be difficult areas for retaining customer loyalty, with websites set up exclusively to pit brands against one another on the best deals for hotels and rock-bottom prices on flights. The Qubit Future of Travel Report 2016 shows that investing in customer satisfaction can be equally as important as competing on price points. Many businesses in the travel industry have tried out loyalty schemes and reward programs with varied success.

The Importance of Customer Experience Culture in Hotel & Travel Industry

LiveChat

The post The Importance of Customer Experience Culture in Hotel & Travel Industry appeared first on LiveChat. As you probably know, I’m nuts about customer service and great customer experience.

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How Millennials Are Impacting the Future of Business Travel

QuestionPro Audience

Younger business travelers are on the rise, with the frequent travelers now more likely to be under the age of 45. In fact, by 2020, millennials will make up more than half of business travelers. trillion that they have to spend, are impacting the business travel industry.

How good is the digital customer experience from travel brands?

Eptica

Date: Wednesday, April 18, 2018 How good is the digital customer experience from travel brands? So, how are UK travel companies doing in terms of online customer experience? The digital customer experience is vital to success in the travel sector.

Travel Learning Open-Mindedness: JOIN #Peopleskills Chat Nov. 22

Kate Nasser

Travel learning open-mindedness is our #peopleskills global Twitter chat Nov. The post Travel Learning Open-Mindedness: JOIN #Peopleskills Chat Nov. 22nd 10amET. JOIN The People Skills Coach™ to explore this topic amidst all the hatred, discord, and strife racking our world today.

Customer Experience: The Road Less Travelled

Maz Iqbal

Given the demands on my time I will be keeping this conversations short – at … Continue reading Customer Experience: The Road Less TravelledIt has been a while since the last conversation. First, I took time out for a month of holidays. And then in September I was asked to lend a hand in a CX centred next generation CRM and omnichannel programme.

Travel Customer Service – Keys to Success in 2018

StellaService

How to Achieve Excellence in Travel Customer Service in 2018. Last year, people traveling to and within the U.S. At the same time, travel customer service will be tested like never before. This is a big challenge for the travel industry.

7 Killer Tips for your Travel Site and Call Center to Navigate the Busy Holiday Season with Ease

Bold360

According to Zendesk’s 2014 Benchmark report , customer service rankings dropped to their lowest during the holiday season, with the travel industry experiencing the largest -7 point drop, the most drastic in comparison to all other industries.

Oh How Far We’ve Come and How Far We Still Have to Travel

MaritzCX

Hi everyone! I’ve been on the road pretty consistently for the last 4 weeks and there are definitely some themes that are popping up across all the conferences and private events I’ve been doing. I’ve met so many of you and I’m always so delighted to get to hear people’s stories. Especially their stories about. View Article

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Oh How Far We’ve Come and How Far We Still Have to Travel

MaritzCX

Hi everyone! I’ve been on the road pretty consistently for the last 4 weeks and there are definitely some themes that are popping up across all the conferences and private events I’ve been doing. I’ve met so many of you and I’m always so delighted to get to hear people’s stories. Especially their stories about. View Article

Travel 200

Oh How Far We’ve Come and How Far We Still Have to Travel

MaritzCX

Hi everyone! I’ve been on the road pretty consistently for the last 4 weeks and there are definitely some themes that are popping up across all the conferences and private events I’ve been doing. I’ve met so many of you and I’m always so delighted to get to hear people’s stories. Especially their stories about. View Article

Travel 200

Travelling This Summer? 120 Million Airport Passengers Tell the Times You Should Avoid

Happy or Not

120 million passengers have given their feedback at 100 airports all over the world via the HappyOrNot® Smiley Terminal™, and the data shows that if you want to have a great airport experience during your travels, avoid Saturdays and Sundays, and reconsider late July and late August.

JetBlue: Taking the turbulence out of travel

Bain

For the most part, that’s air travel these days. Traveling with small children is a stressful dance. And every parent has experienced the messy, frustrating and embarrassing struggle of traveling with infants and toddlers. Yet, in all my travels I’ve seen only one airline do something about it— JetBlue. Since its founding in 1998, JetBlue has been on a mission to “bring humanity back to travel.”

Innovation in Online Travel Bookings: Get Inspired by Lufthansa

Susan Abbott

I would have thought that online travel had pretty much matured, and it has. What tiny innovations -- in travel or elsewhere --have you noticed that are making a difference

Unhappy holidays? The state of UK travel customer experience

Eptica

The state of UK travel customer experience. Author: James Gladwish The internet has transformed the way we buy our holidays and flights, with the majority of people now booking all or part of their travel online. Date: Wednesday, June 8, 2016 Unhappy holidays?

Are you on the right track with your Christmas train travel plans?

Helen Dewdney

It looks like thousands of Christmas holiday train travellers have been misled into buying more expensive tickets than they would have done normally. This is likely to result in Christmas travellers not being able to make the journeys planned.

On Backpackers, Travelers, and the Customer Journey

Customer Interactions

​I am someone who loves travelling. On my most recent expedition to India, among the exotic sights, sounds and smells of the country, I noticed something about my fellow holidaymakers

How Many Travelers Consider Using Airbnb?

Survata

We don’t have a stake in Airbnb’s success, we were just curious: How many people even consider Airbnb when they book travel accommodation? Most people who consider Airbnb for personal travel are young: two thirds are age 18 to 34. According to investors, Airbnb is worth $25.5 billion.

Holiday Travel Chaos – Are Airline Support Teams Prepared to Handle the Rush?

Bold360

To prepare for the holiday chaos and deliver a stellar travel experience through wind, sleet and snow, airlines must have a strong support strategy in place. Travel companies can tap into their historical data to prepare their digital channels and customer support teams to handle these unique situations and make sure customers get the answers they need, fast. This is why a lot of travel companies are looking to chatbot technology.

Customer Service Stories From Las Vegas (Tema’s Travels) - Frank Reactions

Tema Frank

Our travel year is well underway now. As… The post Customer Service Stories From Las Vegas (Tema’s Travels) appeared first on Frank Reactions. In the past 2 weeks, I’ve stayed in 4 cities: Vancouver, Edmonton, Las Vegas, back to Edmonton, now Boulder, Colorado. Of course it isn’t all fun and games (even though I was speaking at Bowl Expo in Vegas!): there are customer service stories to share with you!

Innovation in Online Travel Bookings: Get Inspired by Lufthansa

Susan Abbott

I would have thought that online travel had pretty much matured, and it has. What tiny innovations -- in travel or elsewhere --have you noticed that are making a difference I have just finished booking a trip with Lufthansa for the first time, and have to say their online booking system is really great. For a first time user, it was pretty easy to navigate and understand. Two things stood out for me as innovations that might give you inspiration for your own online operations. [1]

Customer Effort: How to Make Things Difficult for Customers, by Premier Inn

ijgolding

In 2017, they have already won four awards – including ‘Best Budget Hotel Chain’ (Business Traveller Awards); ‘TripAdvisor Travellers Choice Awards’ (for some of their hotels); ‘Best Midscale Hotel Brand’ (Business Travel Awards); and a Certificate of Excellence (TripAdvisor).

Do WE Belong? Experience is Always Personal

360Connext

Blog Customer Experience customer service Featured Microinteraction of the Month Opinion Review guest experience hospitality linkedin loyalty personalization travel travel experience

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What If Marty McFly Traveled Back to the Actual Future?

Think Customers

Happy Back to the Future Day, everyone! That's right. Today's the day Marty McFly and Doc Brown arrive from the past to change the course of history once again.

Which Customer Experience Path Is Your Organisation Travelling? Is It The Right One?

Maz Iqbal

What Customer Experience Paths Are Organisations Taking? It occurs to me that under the Customer Experience umbrella one can pursue several distinctive paths. What might these paths be? One there is the lets suck less path. This almost always involves looking at way of reducing customer effort at specific touchpoints e.g. call-centre, or specific customer interactions e.g. when buying something.

The Search for HR’s Holy Grail: Increasing Employee Engagement and Improving Performance

Happy or Not

Spring has sprung, and as Summer approaches so does vacation travel! Each year, nearly four billion passengers travel through airports worldwide, and whether your vacation destination is domestic or international, the time to start booking is now. Blog busiest travel month Happiest day to fly Happiest month to travel passenger satisfaction summer vacation travel tips

Customer unhappiness and how to create it. A masterclass by Emirates

ijgolding

Being a regular traveller, I have witnessed the very worst human nature has to offer. The thing about air travel, is that it is a customer experience rife with stress. Travelling is tiring – it is physically and mentally draining.

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Focusing on Customers: Lessons from Medellin

360Connext

Blog Customer Experience customer service Featured customer experience speaker Education microinteractions speaking travelI admit I was nervous.

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