Current State of Travel: 2022

Engine Insights

New COVID-19 variants changed the travel industry’s road to recovery. With concerns over omicron slowing and confirmed cases falling in most cities the travel industry can look forward to more consumers being open to travel in 2022. Blog Travel & Hospitality

Have Dog, Can Travel

InMoment XI

Lessons for engaging customer feedback programs from an international flight I recently traveled from India to the United States on Lufthansa Airlines with my dog Zuri. She was going to be alone for almost 24 hours, traveling in the cargo hold. I had a sinking feeling when I kissed her goodbye before our journey. Fortunately, View Article

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Consumer Travel Plans for 2022

Engine Insights

Blog consumer insights surveys Travel & HospitalityWhen it comes to brand communication and marketing, creative efforts and strategy can often feel like a shot in the dark.

Millennial’s Spring Break Travel Trends

QuestionPro Audience

This year, 53% of millennials plan to travel for spring break. SPEND Travel is always a good gauge on the state of the economy, and all segments of the travel market have grown significantly over the last year, with millennials representing the largest and fastest-growing. The typical millennial will spend an average of $369 on spring break travel and stay an additional two days longer (19 vs. 17) this spring break compared to last year.

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Making Good Use of Travel Outsourcing This Christmas Season

Magellan Solutions

Make Travel Tasks More Convenient with Travel Outsourcing. Traveling is definitely one of life’s greatest pleasures. Travel planning can be hectic even for businesses, but now there’s an outsourcing solution to cover that – travel outsourcing services.

Chatbots in Travel: How Chatbots are Revolutionizing Travel and Hospitality

kommunicate

At least one-quarter of travel and hospitality businesses are now using chatbots in their daily operations (Statista). The post Chatbots in Travel: How Chatbots are Revolutionizing Travel and Hospitality appeared first on Kommunicate Blog.

Have Dog, Can Travel

InMoment XI

Lessons for engaging customer feedback programs from an international flight I recently traveled from India to the United States on Lufthansa Airlines with my dog Zuri. She was going to be alone for almost 24 hours, traveling in the cargo hold. I had a sinking feeling when I kissed her goodbye before our journey. Fortunately, View Article. Aviation

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Have Dog, Can Travel

InMoment XI

Lessons for engaging customer feedback programs from an international flight I recently traveled from India to the United States on Lufthansa Airlines with my dog Zuri. She was going to be alone for almost 24 hours, traveling in the cargo hold. I had a sinking feeling when I kissed her goodbye before our journey. Fortunately, View Article

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Gant Travel Goes the Distance with CXone

NICE inContact

Based in Bloomington, Indiana, Gant Travel specializes in corporate travel services for mid-size businesses. Its 81 agents handle a variety of travel reservations 24/7 — approximately 600 every month. Gant Travel turned to NICE inContact CXone to help diagnose and solve its customer service issues — a process that Gant teams described as “peeling back the layers of an onion” because every new issue revealed many more.

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YOLO: Millennial Travel Habits

QuestionPro Audience

How Millennials are Travelling. Millennials are constantly expressing their interests on social media channels, and travel is not excluded from the trending topics identified by “hashtag goals.” This desire to travel is not only represented by the stream of photos on their Instagram feeds, but also in their approach to life. These mantras are also reflections of their travel habits. There also has been an emergence of travel groups on platforms such as Contiki.

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Summer Travel Trends: The Who, What and Where

QuestionPro Audience

WHO’S TRAVELING? 87% of married couples plan to travel together, and the same number will bring their children. Among non-married vacationers, 57% will travel with friends or family, and 24% will fly solo. 53% of domestic travelers plan to visit an attraction of some sort this year. is experiencing its sharpest drop in foreign travelers since 2009. Audience Consumer Insights Trending consumer insights consumer trends frequent travelers

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Yes-no decision trees in the travel industry for improved CX

Knowmax

The post Yes-no decision trees in the travel industry for improved CX appeared first on Knowmax. Decision Trees customer service in travel industry decision trees in travel yes-no decision trees

Travel: The ultimate reset, refuel, and restart

Talkdesk

The post Homepage appeared first on Talkdesk

5 Essentials for a Happy Business Travel Experience

Experience Investigators by 360Connext

I’ve been traveling a lot in the month of March. I’ve been thinking about what it means to be a business traveler (who happens to be a woman) on the road. It’s easy to complain about the parts of the travel experience we don’t like, like airplane passengers who ask to switch with me so I could get the middle seat when they want the aisle seat I’m assigned. I want all the coffee when I travel.

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How design thinking & tech will enhance travel CX

MyCustomer Experience

HCustomer experience has become a significant competitive advantage in the travel industry, magnified by shifts in what travelers value. 8th Mar 2022. By Rachel Kobetz Global Head of Design

Tracking Shifting Travel Sentiment Caused by COVID-19

NetBase

People are talking about travel – and it’s not all about boycotts or travel bans, which of course makes for salacious news in and of itself. People Love to Travel. And that held steady until the Coronavirus brought travel plans to a screeching halt.

Traveling on a Budget: Top 5 Cities in the U.S.

QuestionPro Audience

Americans traveling solo is at an all-time high right now, particularly among millennials. Travel, in general, is easier than even a decade ago. With smartphones, we’re able to research and book travel plans, but once you’re there, activities cost money. cities are best to travel to alone when on a tight budget. Luckily, RetailMeNot recently conducted research to find out which U.S. Here are the top five. JACKSONVILLE, FLORIDA.

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Can’t travel? 6 alternatives for Customer Success Managers.

CustomerSuccessBox

In a world where work from home is fast becoming the norm, Customer Success Managers have always faced this dilemma – to travel or not to travel to meet their customers. Nilesh, you just said we can’t travel. Should customer success managers travel?

[#MeetAJohnPaulee] Wendy Dangleterre, Travel Manager

John Paul

Wendy, who has been with John Paul since 2014, talks to us about her daily life as a Travel Manager, the impact of Covid-19 on the travel industry, and what she likes most about her job! L’article [#MeetAJohnPaulee] Wendy Dangleterre, Travel Manager est apparu en premier sur John Paul.

All you need to know about the Package Travel and Linked Travel Arrangements 2018

Helen Dewdney

The new Package Travel and Linked Travel Arrangements 2018 have replaced and considerably modified the former 1992 Package Travel, Package Holidays and Package Tour Regulations 1992. Linked travel arrangements (LTA). If you purchase a minimum of two different types of travel service from different providers this is not a package travel arrangement. The travel organiser must provide information to you in the same way as it does for a package.

The Evolution of Customer Experience in the Travel Industry

Blue Ocean

Few industries are quite like travel. Everyone has a horror story about their travel experiences, be it a brutal delay or a missed flight. For an example, let’s look at a leisure travel business we support.

How Millennials Are Impacting the Future of Business Travel

QuestionPro Audience

Younger business travelers are on the rise, with the frequent travelers now more likely to be under the age of 45. In fact, by 2020, millennials will make up more than half of business travelers. trillion that they have to spend, are impacting the business travel industry. 81% of millennial business travelers say that “business travel has a positive impact on their job satisfaction”, compared to 26% of baby boomers who are happy to travel for work.

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Travel Shaming, Travel Fear, and the Many Challenges the Travel Industry Faces This Year

Brandwatch CX

React

Travel Shaming, Travel Fear, and the Many Challenges the Travel Industry Faces This Year

Brandwatch CX

React

EasyJet Takes Proactive Approach to Travel Changes

NetBase

Travel will look very different in the coming months and Easyjet is taking a proactive approach to getting out ahead of these changes. They seek to accommodate even the youngest of travelers by offering comic book inspired face coverings to make wearing masks a little less intimidating.

Travel in the time of Coronavirus – Your rights explained

Helen Dewdney

In its path consumer travel plans have been disrupted indefinitely, so what are your rights and what can you do when companies won’t play ball? I am highly unlikely to travel. I had a package holiday booked but the travel agent has only partially refunded.

Travel in the time of Coronavirus – Your rights explained

Helen Dewdney

In its path consumer travel plans have been disrupted indefinitely, so what are your rights and what can you do when companies won’t play ball? See Coronavirus and travel – who’s taking advantage? I am highly unlikely to travel. The whole travel sector is in a state of flux.

How will Coronavirus affect my travel plans?

Helen Dewdney

The FCO is regularly updating the list of countries from which, if you have travelled , you should telephone the 111 coronavirus service. Travel insurance. It is always advisable to take out travel insurance at the same time as you book your holiday. Annual travel insurance.

Coronavirus and travel – who’s taking advantage?

Helen Dewdney

Under The Package Travel and Linked Travel Arrangements Regulations 2018 you are entitled to the full refund within 14 days. The crisis and airlines attitude has indeed caused a number of other businesses and freelance travel consultants to be out of pocket and go into administration.

Coronavirus and travel – who’s taking advantage?

Helen Dewdney

Under The Package Travel and Linked Travel Arrangements Regulations 2018 you are entitled to the full refund within 14 days. The crisis and airlines attitude has indeed caused a number of other businesses and freelance travel consultants to be out of pocket and go into administration.

Travel Digital Customer Experience Benchmark 2019

Maru Group

The post Travel Digital Customer Experience Benchmark 2019 appeared first on Maru/Matchbox UK. Digital customer experience travel Travel and Hospitality VoC Voice of the Customer

All you need to know about your consumer rights and travel

Helen Dewdney

Are you on the right track with your Christmas train travel plans? All you need to know about the Package Travel and Linked Travel Arrangements 2018. All you need to know about booking/complaining about holidays/flights/travel masses of information about all areas of your holiday. How to complain about your train, airline, bus, tube, ferry or cruise. How to complain about buses. How to complain about buses all the info you need. How to complain about trains.

DevRel in 2020: Success Without Travel and in-Person Events

Vanilla Forums

Events have always been a central aspect of DevRel strategies—in fact, in 2019, only 17% of DevRel programs didn't run events. As a cornerstone of DevRel programs, events have traditionally served as the most popular channel for developer outreach.

Travel Trends of 2018

QuestionPro Audience

Amid low unemployment rates, travel and tourism is still one of the world’s fastest growing sectors, with bookings hitting close to $1.6 Read our infographic below to learn more about 2018’s travel trends. trillion in 2017 , and expected to continue to grow in 2018. Did you take a summer getaway this year? Then you’re part of the 56% of Americans who planned to take a vacation during the upcoming summer months. Have an international trip planned this year?

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How The Global Travel Industry is Planning Ahead for Crisis Recovery

NetBase

The global travel industry is testing the waters very carefully as it plans ahead for crisis recovery. And monitoring consumer behaviors and emerging trends will show them when and where to start promoting destination travel again. The State of Travel Today.

Travel – dealing with a crisis

Eptica

Date: Wednesday, October 16, 2019 Author: Pauline Ashenden - Marketing Manager Travel – dealing with a crisis. On a positive note, high street rival Hays Travel has now stepped in to take over 555 stores and hopes to keep on 2,500 of Thomas Cook’s staff. Firstly, that the travel sector is ultra-competitive, meaning that even the largest brands can struggle. How can travel companies ensure that they are delivering high - quality customer service ?

Agencies Capturing the Social Voice of the Traveler During Covid-19

NetBase

Capturing the social voice of the traveler during Covid-19 is not a simple task, as it requires expert filtering to boil down the data to actual, and inevitably actionable proof points. They’ll share where they are mentally as they post about where they’re planning to travel once this is over.