QuestionPro Audience

APRIL 26, 2018

WHO’S TRAVELING? 87% of married couples plan to travel together, and the same number will bring their children. Among non-married vacationers, 57% will travel with friends or family, and 24% will fly solo. 53% of domestic travelers plan to visit an attraction of some sort this year. According to the U.S. compared to 2016.

Travel 170

Travel Tourism Trends Study 170

QuestionPro Audience

MAY 18, 2018

Younger business travelers are on the rise, with the frequent travelers now more likely to be under the age of 45. In fact, by 2020, millennials will make up more than half of business travelers. trillion that they have to spend, are impacting the business travel industry. BUSINESS OR PLEASURE?

Travel 186

Travel Airlines Hotels Guidelines 186

InMoment XI

JUNE 1, 2015

Lessons for engaging customer feedback programs from an international flight I recently traveled from India to the United States on Lufthansa Airlines with my dog Zuri. She was going to be alone for almost 24 hours, traveling in the cargo hold. I had a sinking feeling when I kissed her goodbye before our journey.

Travel 200

Travel Airlines Feedback Engagement 200

InMoment XI

JUNE 1, 2015

Lessons for engaging customer feedback programs from an international flight I recently traveled from India to the United States on Lufthansa Airlines with my dog Zuri. She was going to be alone for almost 24 hours, traveling in the cargo hold. I had a sinking feeling when I kissed her goodbye before our journey.

Travel 200

Travel Airlines Feedback Engagement 200

InMoment XI

JUNE 1, 2015

Lessons for engaging customer feedback programs from an international flight I recently traveled from India to the United States on Lufthansa Airlines with my dog Zuri. She was going to be alone for almost 24 hours, traveling in the cargo hold. I had a sinking feeling when I kissed her goodbye before our journey.

Travel 200

Travel Airlines Feedback Engagement 200

QuestionPro Audience

DECEMBER 1, 2016

How Millennials are Travelling. Millennials are constantly expressing their interests on social media channels, and travel is not excluded from the trending topics identified by “hashtag goals.” This desire to travel is not only represented by the stream of photos on their Instagram feeds, but also in their approach to life.

Travel 150

Travel Social Media Trends Groups 150

NICE inContact

MAY 6, 2019

Based in Bloomington, Indiana, Gant Travel specializes in corporate travel services for mid-size businesses. Its 81 agents handle a variety of travel reservations 24/7 — approximately 600 every month. With CXone, Gant Travel quickly transformed a negative customer experience to an extremely smooth, efficient one.

Travel 145

Travel Contact Center Customer Experience Customer Satisfaction 145

One Millimeter Mindset

DECEMBER 28, 2022

Since we last met, all of us traveled one Herculean millimeter forward. The post Traveling One Millimeter Forward Together Towards 2023 appeared first on Babette Ten Haken. We remain united by our experiences of some form of angst, anguish, and suffering over the past two years. is available in digital format on Amazon.com.

Travel 87

Travel Customer Experience Consulting Innovation 87

MyCustomer

MAY 11, 2023

Voice of the Customer The challenges of travel customer experience

Customer Experience 59

Customer Experience Travel Customers 59

kommunicate

FEBRUARY 16, 2022

At least one-quarter of travel and hospitality businesses are now using chatbots in their daily operations (Statista). The post Chatbots in Travel: How Chatbots are Revolutionizing Travel and Hospitality appeared first on Kommunicate Blog. That’s exactly what millennial customers want as well. [.].

Travel 52

Travel Hospitality Customers 52

CustomerSuccessBox

MARCH 18, 2020

In a world where work from home is fast becoming the norm, Customer Success Managers have always faced this dilemma – to travel or not to travel to meet their customers. But say, you can’t travel and have to work remotely, what can you do to make your customers feel that you are a part of their team without being face to face?

Customer Success 115

Customer Success Travel Customers Management 115

MyCustomer

MARCH 7, 2022

HCustomer experience has become a significant competitive advantage in the travel industry, magnified by shifts in what travelers value. 8th Mar 2022. By Rachel Kobetz Global Head of Design.

Travel 69

Travel Competitive Advantage Industry 69

Magellan Solutions

DECEMBER 6, 2021

Make Travel Tasks More Convenient with Travel Outsourcing. Traveling is definitely one of life’s greatest pleasures. Travel agencies and companies always come in handy, and in a country like the Philippines where travel is popular, many businesses have sprung up offering services that make travel planning convenient.

Travel 52

Travel Call Center Customer Service Tourism 52

Helen Dewdney

APRIL 13, 2020

In its path consumer travel plans have been disrupted indefinitely, so what are your rights and what can you do when companies won’t play ball? I am highly unlikely to travel. I had a package holiday booked but the travel agent has only partially refunded. Many travel agents are refunding as quickly as they can.

Travel 109

Travel Airlines Transportation Insurance 109

Helen Dewdney

APRIL 13, 2020

In its path consumer travel plans have been disrupted indefinitely, so what are your rights and what can you do when companies won’t play ball? See Coronavirus and travel – who’s taking advantage? I am highly unlikely to travel. I had a package holiday booked but the travel agent has only partially refunded.

Travel 109

Travel Airlines Hotels Transportation 109

NetBase

AUGUST 5, 2020

The global travel industry is testing the waters very carefully as it plans ahead for crisis recovery. And monitoring consumer behaviors and emerging trends will show them when and where to start promoting destination travel again. 0% of traveling consumers felt assured by safety measures at the airport. Or so people hope.

Travel 98

Travel Industry Social Media Airlines 98

NetBase

APRIL 14, 2020

People are talking about travel – and it’s not all about boycotts or travel bans, which of course makes for salacious news in and of itself. People Love to Travel. It seems the travel industry is in the news constantly these days, as consumers dispute everything from airline fees to cruise ship nightmares.

Travel 81

Travel Airlines Social Media Consumers 81

Currency Alliance

OCTOBER 31, 2022

PhocusWire ’s article quotes Steven Puddephatt of GlobalDots, an IT security consultancy, who said, “There has been a total explosion of APIs across all industries, but especially travel companies. Problems such as this characterize technical architecture across travel, and other enterprise loyalty programs.

Loyalty 52

Loyalty Travel System Loyalty Programs 52

NetBase

JUNE 11, 2020

Travel will look very different in the coming months and Easyjet is taking a proactive approach to getting out ahead of these changes. They seek to accommodate even the youngest of travelers by offering comic book inspired face coverings to make wearing masks a little less intimidating. The New Face of Travel. Let’s take a look!

Travel 60

Travel Airlines Customer Experience Consumers 60

John Paul

AUGUST 28, 2020

Wendy, who has been with John Paul since 2014, talks to us about her daily life as a Travel Manager, the impact of Covid-19 on the travel industry, and what she likes most about her job! The near future of travel-related activities remains local tourism, which is the subject of our biggest requests for the coming weeks.

Travel 52

Travel Management Tourism Hotels 52

Eptica

OCTOBER 16, 2019

Date: Wednesday, October 16, 2019 Author: Pauline Ashenden - Marketing Manager Travel – dealing with a crisis. On a positive note, high street rival Hays Travel has now stepped in to take over 555 stores and hopes to keep on 2,500 of Thomas Cook’s staff. Travel companies languished at the bottom of the table.

Travel 57

Travel Airlines Customer Service Customer Experience 57

Engine Insights

JANUARY 27, 2022

When it comes to brand communication and marketing, creative efforts and strategy can often feel like a shot in the dark. Knowing which components of a campaign performed well and where improvements can be made is valuable information, but often difficult to come by.

Travel 87

Travel Consumers Metrics Brands 87

Experience Investigators by 360Connext

MARCH 26, 2015

I’ve been traveling a lot in the month of March. I’ve been thinking about what it means to be a business traveler (who happens to be a woman) on the road. But I enjoyed some little touches and thought I’d praise those companies who thought about the experiences enough to make my travels a little more enjoyable.

Travel 110

Travel Customer Experience Hotels Guest Experience 110

Helen Dewdney

MARCH 6, 2020

The FCO is regularly updating the list of countries from which, if you have travelled , you should telephone the 111 coronavirus service. Travel insurance. It is always advisable to take out travel insurance at the same time as you book your holiday. You still need an EHIC card when travelling in Europe.

Travel 64

Travel Airlines Insurance Policies 64

Russel Lolacher

DECEMBER 4, 2019

Even when travelling to the most beautiful, exotic destinations, an airline can make, or break your experience. Have Wine, Might Travel. Have Wine, Might Travel. It’s one of the most beautiful travel destinations in the world. Clarissa travelled for work frequently. And so it begins….

Travel 72

Travel Airlines Customer Experience Transportation 72

Interactions

MAY 20, 2021

With travel restrictions decreasing and consumers feeling more comfortable leaving their homes, this summer will see a rebound in traffic after a year-long hibernation. According to new research by Zapwater Communications , 65% of Americans are looking forward to traveling again, both internationally and domestically.

Travel 62

Travel Hospitality Brands Airlines 62

NetBase

APRIL 3, 2020

Capturing the social voice of the traveler during Covid-19 is not a simple task, as it requires expert filtering to boil down the data to actual, and inevitably actionable proof points. And to begin to sort this out, brands need a way to harness insight to answer questions around what travelers are saying.

Travel 70

Travel Consumers Roadmap Brands 70

Helen Dewdney

SEPTEMBER 27, 2018

The new Package Travel and Linked Travel Arrangements 2018 have replaced and considerably modified the former 1992 Package Travel, Package Holidays and Package Tour Regulations 1992. Linked travel arrangements (LTA). The travel organiser must provide information to you in the same way as it does for a package.

Travel 56

Travel Hotels Transportation Airlines 56

Talkdesk

APRIL 22, 2020

However for some companies, particularly in travel and hospitality, the storm came abruptly with little time for planning and response. Move to the cloud and ensure Business Continuity Talkdesk Business Continuity for Travel & Hospitality is a program specifically targeted at keeping operations up and running at all times.

Hospitality 59

Hospitality Travel Contact Center Customer Centricity 59

Helen Dewdney

JANUARY 29, 2020

An outbreak of a new coronavirus is affecting travel to and from China. Here is some advice on how this may impact on your trip and on your travel insurance. The FCO has advised against all travel to Hubei Province and advises British people there to leave if they are able to do so. Coronavirus and gaining refunds.

Travel 67

Travel Airlines Insurance Examples 67

Oracle

MARCH 18, 2021

Among the hardest hit of all pandemic-affected economies, the travel industry continues to endure unimaginable financial losses. billion individuals to travel abroad. Travel loyalty reimagined. Travel loyalty programs matter to consumers, and so do their responses to the pandemic. Let’s face it.

Loyalty Programs 62

Loyalty Programs Loyalty Travel Brands 62

Helen Dewdney

APRIL 17, 2020

Under The Package Travel and Linked Travel Arrangements Regulations 2018 you are entitled to the full refund within 14 days. The crisis and airlines attitude has indeed caused a number of other businesses and freelance travel consultants to be out of pocket and go into administration. What does the law say? Knock-on effects.

Travel 66

Travel Airlines Consumers Government 66

Helen Dewdney

APRIL 17, 2020

Under The Package Travel and Linked Travel Arrangements Regulations 2018 you are entitled to the full refund within 14 days. The crisis and airlines attitude has indeed caused a number of other businesses and freelance travel consultants to be out of pocket and go into administration. What does the law say? Knock-on effects.

Travel 66

Travel Airlines Consumers Government 66

Magellan Solutions

SEPTEMBER 3, 2021

Becoming a digital nomad and working remotely while traveling is a dream come true. . Which is why we thought of putting together a guide with the help of our travel-savvy agents to help you understand this lifestyle before getting into it yourself. What do you need to look out for before traveling? Types of Remote Work.

Travel 40

Travel Video Training Government 40

Talkdesk

MAY 11, 2020

Internet Travel Solutions (ITS) is a leading, global travel management company that focuses on smart, fast and easy solutions, with products and services to solve customer problems and provide long-term value. Discover our offer for travel and hospitality.

Travel 61

Travel Contact Center Customer Experience Customer Service 61

NetBase

APRIL 17, 2019

Whether traveling by plane, train or cruise ship, there are purchase drivers specific to certain segments of consumers, and some that are common to all, by category! And for good reason – those travelers, in broad categories, are having lots of conversations about travel online, and expressing pretty intense emotion around it as well.

Travel 52

Travel Airlines Consumers B2C 52

InMoment XI

NOVEMBER 23, 2022

For example, if you were to interview 50 travelers about their air-travel experience, then your sample size would be 50. Sample size is a term used in research and statistics that defines the total number of subjects, samples, or observations included in a survey or experiment. .

Travel 260

Travel Study Survey Airlines 260