Have Dog, Can Travel

MaritzCX

Lessons for engaging customer feedback programs from an international flight I recently traveled from India to the United States on Lufthansa Airlines with my dog Zuri. She was going to be alone for almost 24 hours, traveling in the cargo hold.

Travel 462

Millennial’s Spring Break Travel Trends

QuestionPro Audience

This year, 53% of millennials plan to travel for spring break. SPEND Travel is always a good gauge on the state of the economy, and all segments of the travel market have grown significantly over the last year, with millennials representing the largest and fastest-growing.

Travel 270

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Gant Travel Goes the Distance with CXone

NICE inContact

Based in Bloomington, Indiana, Gant Travel specializes in corporate travel services for mid-size businesses. Its 81 agents handle a variety of travel reservations 24/7 — approximately 600 every month. Gant Travel turned to NICE inContact CXone to help diagnose and solve its customer service issues — a process that Gant teams described as “peeling back the layers of an onion” because every new issue revealed many more.

Travel 195

How Mobile Apps are Changing Travel in 2018

QuestionPro Audience

Experts are predicting 2018 to be the year mobile technology officially takes over travel. Gone are the days of making blind booking arrangements and hoping for the best, or using a travel agent. Audience Mobile consumers mobile apps mobile technology travel

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Have Dog, Can Travel

MaritzCX

Lessons for engaging customer feedback programs from an international flight I recently traveled from India to the United States on Lufthansa Airlines with my dog Zuri. She was going to be alone for almost 24 hours, traveling in the cargo hold.

Travel 260

Have Dog, Can Travel

MaritzCX

Lessons for engaging customer feedback programs from an international flight I recently traveled from India to the United States on Lufthansa Airlines with my dog Zuri. She was going to be alone for almost 24 hours, traveling in the cargo hold.

Travel 260

YOLO: Millennial Travel Habits

QuestionPro Audience

How Millennials are Travelling. Millennials are constantly expressing their interests on social media channels, and travel is not excluded from the trending topics identified by “hashtag goals.” These mantras are also reflections of their travel habits.

Travel 195

Summer Travel Trends: The Who, What and Where

QuestionPro Audience

WHO’S TRAVELING? 87% of married couples plan to travel together, and the same number will bring their children. Among non-married vacationers, 57% will travel with friends or family, and 24% will fly solo. is experiencing its sharpest drop in foreign travelers since 2009.

Travel 212

Traveling on a Budget: Top 5 Cities in the U.S.

QuestionPro Audience

Americans traveling solo is at an all-time high right now, particularly among millennials. Travel, in general, is easier than even a decade ago. With smartphones, we’re able to research and book travel plans, but once you’re there, activities cost money.

Travel 255

Can’t travel? 6 alternatives for Customer Success Managers.

CustomerSuccessBox

In a world where work from home is fast becoming the norm, Customer Success Managers have always faced this dilemma – to travel or not to travel to meet their customers. Nilesh, you just said we can’t travel. Should customer success managers travel?

How Millennials Are Impacting the Future of Business Travel

QuestionPro Audience

Younger business travelers are on the rise, with the frequent travelers now more likely to be under the age of 45. In fact, by 2020, millennials will make up more than half of business travelers. trillion that they have to spend, are impacting the business travel industry.

Travel 227

Travel in the time of Coronavirus – Your rights explained

Helen Dewdney

In its path consumer travel plans have been disrupted indefinitely, so what are your rights and what can you do when companies won’t play ball? I am highly unlikely to travel. I had a package holiday booked but the travel agent has only partially refunded.

Travel in the time of Coronavirus – Your rights explained

Helen Dewdney

In its path consumer travel plans have been disrupted indefinitely, so what are your rights and what can you do when companies won’t play ball? See Coronavirus and travel – who’s taking advantage? I am highly unlikely to travel. The whole travel sector is in a state of flux.

Travel – dealing with a crisis

Eptica

Date: Wednesday, October 16, 2019 Author: Pauline Ashenden - Marketing Manager Travel – dealing with a crisis. On a positive note, high street rival Hays Travel has now stepped in to take over 555 stores and hopes to keep on 2,500 of Thomas Cook’s staff.

Tracking Shifting Travel Sentiment Caused by COVID-19

NetBase

People are talking about travel – and it’s not all about boycotts or travel bans, which of course makes for salacious news in and of itself. People Love to Travel. And that held steady until the Coronavirus brought travel plans to a screeching halt.

Coronavirus and travel – who’s taking advantage?

Helen Dewdney

Under The Package Travel and Linked Travel Arrangements Regulations 2018 you are entitled to the full refund within 14 days. The crisis and airlines attitude has indeed caused a number of other businesses and freelance travel consultants to be out of pocket and go into administration.

Coronavirus and travel – who’s taking advantage?

Helen Dewdney

Under The Package Travel and Linked Travel Arrangements Regulations 2018 you are entitled to the full refund within 14 days. The crisis and airlines attitude has indeed caused a number of other businesses and freelance travel consultants to be out of pocket and go into administration.

All you need to know about your consumer rights and travel

Helen Dewdney

Are you on the right track with your Christmas train travel plans? All you need to know about the Package Travel and Linked Travel Arrangements 2018. How to complain about your train, airline, bus, tube, ferry or cruise. How to complain about buses.

Talkdesk for Travel & Hospitality: Move to the cloud now

Talkdesk

However for some companies, particularly in travel and hospitality, the storm came abruptly with little time for planning and response. The post Talkdesk for Travel & Hospitality: Move to the cloud now appeared first on Talkdesk “Talkdesk works well with remote teams.

EasyJet Takes Proactive Approach to Travel Changes

NetBase

Travel will look very different in the coming months and Easyjet is taking a proactive approach to getting out ahead of these changes. They seek to accommodate even the youngest of travelers by offering comic book inspired face coverings to make wearing masks a little less intimidating.

DevRel in 2020: Success Without Travel and in-Person Events

Vanilla Forums

Events have always been a central aspect of DevRel strategies—in fact, in 2019, only 17% of DevRel programs didn't run events. As a cornerstone of DevRel programs, events have traditionally served as the most popular channel for developer outreach.

All you need to know about the Package Travel and Linked Travel Arrangements 2018

Helen Dewdney

The new Package Travel and Linked Travel Arrangements 2018 have replaced and considerably modified the former 1992 Package Travel, Package Holidays and Package Tour Regulations 1992. Linked travel arrangements (LTA). Traveller chooses to terminate a package.

How will Coronavirus affect my travel plans?

Helen Dewdney

The FCO is regularly updating the list of countries from which, if you have travelled , you should telephone the 111 coronavirus service. Travel insurance. It is always advisable to take out travel insurance at the same time as you book your holiday. Annual travel insurance.

Eye for Travel Amsterdam

Optimove

The post Eye for Travel Amsterdam appeared first on Optimove. events

Eye for Travel London

Optimove

The post Eye for Travel London appeared first on Optimove. events

Travel Trends of 2018

QuestionPro Audience

Amid low unemployment rates, travel and tourism is still one of the world’s fastest growing sectors, with bookings hitting close to $1.6 Read our infographic below to learn more about 2018’s travel trends.

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Travel Digital Customer Experience Benchmark 2019

Maru/Matchbox

The post Travel Digital Customer Experience Benchmark 2019 appeared first on Maru/Matchbox UK. Digital customer experience travel Travel and Hospitality VoC Voice of the Customer

The impact of COVID-19 on summer travel + how c-stores should adjust

SMG CX

Despite the pandemic drastically altering most summer vacations this year, 58% of consumers still plan to travel over the Independence Day weekend.

CX Storytime Tale of Have Wine, Might Travel

Russel Lolacher

Even when travelling to the most beautiful, exotic destinations, an airline can make, or break your experience. Have Wine, Might Travel. It’s one of the most beautiful travel destinations in the world. Clarissa travelled for work frequently.

CX Design Thinking in the Travel Industry, With Annette Höher-Bäuerle – CB64

Customer Bliss

Episode Overview. Annette Höher-Bäuerle went from being internal legal counsel at the Thomas Cook Group to leading all of Customer Experience globally.

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Planning summer vacation travel? We have tips for making it a happier one

Happy or Not

Spring has sprung, and as Summer approaches so does vacation travel! Each year, nearly four billion passengers travel through airports worldwide, and whether your vacation destination is domestic or international, the time to start booking is now.

Internet Travel Solutions moves hundreds of agents to remote work with Talkdesk

Talkdesk

Internet Travel Solutions (ITS) is a leading, global travel management company that focuses on smart, fast and easy solutions, with products and services to solve customer problems and provide long-term value. Discover our offer for travel and hospitality.

Travel and retail customers demand self-service: will you answer the call?

Bold360

For travel and ecommerce sites in the months after New Year’s, bringing the right kind of traffic to your site can be tricky, and making the most of it is even harder. ” Read more about creating a winning cx with self-service for travel and for retail.

The Importance of Customer Experience Culture in Hotel & Travel Industry

LiveChat

The post The Importance of Customer Experience Culture in Hotel & Travel Industry appeared first on LiveChat. As you probably know, I’m nuts about customer service and great customer experience.

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How to create loyal customers and brand evangelists in the travel and hospitality industry

Up Your Service

This post makes the same point, but for the travel and hospitality – one of the most traditional “service” industries on the planet. Read on… Customer loyalty is a powerful marketing force that travel and hospitality businesses are always chasing.

2019 Guide to Purchase Drivers for Travel

NetBase

Whether traveling by plane, train or cruise ship, there are purchase drivers specific to certain segments of consumers, and some that are common to all, by category! Some travel is for necessity – and for purposes that fall outside of the business travel realm.

Customer Experience: The Road Less Travelled

Maz Iqbal

Given the demands on my time I will be keeping this conversations short – at … Continue reading Customer Experience: The Road Less TravelledIt has been a while since the last conversation. First, I took time out for a month of holidays. And then in September I was asked to lend a hand in a CX centred next generation CRM and omnichannel programme.

Agencies Capturing the Social Voice of the Traveler During Covid-19

NetBase

Capturing the social voice of the traveler during Covid-19 is not a simple task, as it requires expert filtering to boil down the data to actual, and inevitably actionable proof points. They’ll share where they are mentally as they post about where they’re planning to travel once this is over.

What Makes a Good Travel Review Experience?

Maru/Matchbox

The online travel landscape is changing. Travel brands, particularly online hotel agents such as Booking.com and Hotels.com, are coming under increasing scrutiny for so-called ‘high-pressure’ selling tactics. Instead, travel brands will need to rely much more heavily on other digital experience elements – such as reviews, photos, information and offers. Results taken from the Travel Digital Customer Experience Benchmark report 2019. Insights Customer Experience trave

What makes a good travel review experience?

Maru/Matchbox

The online travel landscape is changing. Travel brands, particularly online hotel agents such as Booking.com and Hotels.com, are coming under increasing scrutiny for so-called ‘high-pressure’ selling tactics. Instead, travel brands will need to rely much more heavily on other digital experience elements – such as reviews, photos, information and offers. Results taken from the Travel Digital Customer Experience Benchmark report 2019. Digital customer experience travel