Earn Positive Survey Results! Don’t Beg for Survey Scores

Customer Bliss

After it’s played, you will receive a survey and I really need you to give me a ten. With the ubiquity of mobile devices, instantaneous surveys are on the rise. Whether it’s in-app, on-screen, via text or email, your customers are getting more surveys than ever before.

Survey 233

The Ultimate Guide to Conference and Event Surveys

GetFeedback

Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. Surveys make an excellent addition to the marketing toolbox. Event & Conference Survey Questions from Beginning to Send. Pre-event survey questions.

Survey 238

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Everything You Need to Know About Survey Response Rates

GetFeedback

According to AgilOne’s Consumer Survey , over 70% of US and UK consumers expect some form of personalization from the brands they buy from. Online surveys are an essential tool in any customer feedback program. 6 Factors That Impact Online Survey Response Rates. Survey purpose.

Survey 260

5 Survey Email Subject Line Strategies to Boost Open Rates

GetFeedback

Want to really step up your email survey game? Sending surveys by email is one of the most popular survey distribution methods today. However, email surveys must first overcome a major inbox hurdle: getting opened. Five Survey Email Subject Line Strategies.

Survey 278

Beyond the Contact Center: Unlocking Insights with Speech Analytics

A global survey of 500 key decision makers by Opus Research shows the core benefits of making the leap to an omnichannel contact center, such as uncovering actionable business insights on employee-customer interactions.

SMS Survey Best Use Cases

GetFeedback

Text message (SMS) surveys are a great solution for gathering feedback from customers who are on the go. Below are some specific examples of when SMS surveys serve as the best feedback distribution channel. . The Ultimate Guide to Event Surveys. Survey Tips & Tricks

Survey 294

The 7 Deadly Survey Questions

GetFeedback

Bad survey questions can easily muddy your data and derail your business decisions. Here are 7 examples of questions to avoid in your next survey. Articles

Survey 227

Capture Feedback With Web Surveys

GetFeedback

Web surveys are great for customer feedback, but how do you figure out what feedback to capture? Articles

Is Your Customer Satisfaction Survey Dissatisfying Customers?

GetFeedback

Why the average customer satisfaction survey doesn’t work. If you’ve ever taken a customer satisfaction survey, odds are it looked something like this: . For a long time, companies have used periodic, generic surveys to gauge how happy their customers are.

How to Distribute Surveys to Get Quality Responses

GetFeedback

The benefits of online surveys are vast. In fact, Pew Research noted that online surveys are one of the cheapest, most convenient means of data collection that include very limited influence from social bias. 4 Ways to Distribute Online Surveys. Send email surveys.

Survey 238

The Challenges of Omnichannel: Why so Many Contact Centers Struggle with Digital Self-Service

How to Use Surveys to Land More Business Leads

GetFeedback

That’s where surveys come in. . Today’s technology makes it easy for businesses to design , create and distribute customer surveys. This post will cover three ways that surveys can be used to help you drum up more leads for your business at different stages of the customer journey. .

Survey 303

Designing Surveys: 4 Key Things to Consider

GetFeedback

Not many companies spend the necessary time to designing surveys that look good. Design is often overlooked, which is a shame because it’s an essential part of getting the best survey results. Remember that the survey is there to capture people’s responses to a question.

Survey 195

Are Customer Satisfaction Score (CSAT) Surveys Still Relevant?

GetFeedback

Customer Satisfaction Score (CSAT) surveys have emerged as the gold standard for measuring how customers perceive their interactions with a brand. However, there are many different survey methods to choose from to measure a customer’s experience — including Customer Effort Score (CES) , Net Promoter Score (NPS) , and many more. Which begs the question: In today’s environment, is the Customer Satisfaction Score (CSAT) survey still relevant?

3 Scenarios Where Email Surveys Are the Best Option

GetFeedback

With all this focus on alternative survey distribution channels, you may think that emails are going the way of the rotary phone, but that couldn’t be any further from the truth. Email surveys are still the tried-and-tested avenue most brands use to collect feedback from their customers. .

Survey 256

Beyond the Hype: Contact Center AI That Works

Speaker: Sam Hahn, VP of Technology & Technology Evangelist, eGain Corporation

However, only 4% of respondents said they had even deployed AI, let alone get business benefits from it, according to a Gartner survey. To say that there has been a lot of hype around AI is an understatement.

Optimize Business Operations With Surveys for Salesforce

GetFeedback

Three different ways to leverage integrated surveys with Salesforce to help modernize your business operations and deliver great CX. Articles

Survey 195

10 SMS Survey Best Practices

GetFeedback

SMS surveys — also known as text message surveys — are perfect for reaching those customers always on the go. There are many scenarios in which SMS serves as the best survey channel, but we’ll save that for another blog post. We’ll start with SMS survey best practices. SMS survey best practices. Keep your SMS survey brief. Same goes for the survey URL — make sure you’re using a URL shortener to save on space. Follow up on your SMS survey.

Survey 163

5 Survey Tips for Getting Better Customer Data

GetFeedback

Some people might say that the secret to a successful customer feedback survey campaign is quantity. If you send out enough surveys, you’re bound to get some responses eventually, right? A thoughtful customer feedback survey program will: Fill in the gaps of your customer profiles.

Survey 247

7 Hacks to Customize Your Surveys for Your Brand

GetFeedback

Surveys. Our inboxes receive surveys from companies we have done business with, asking for our feedback on a purchased product or service or an experience with their customer support desk. And those types of surveys are largely for a more academic community, not we regular Joes. .

Survey 212

The Health of the Contact Center: Are You Ready for 2019?

1The Health of the Contact Center: Agent Well-Being in a Customer-Centric Era 2New study reveals heightened complexity of. customer experience increases pressure on the.

The 7 Deadly Survey Questions

GetFeedback

Have you ever sent a survey and realized, after the fact, that your questions were confusing or misleading? And while bad survey questions aren’t the end of the world, they can easily muddy your data and derail your business decisions. Examples of Bad Survey Questions. This language influences the survey taker’s selection. Assumptive questions leave out essential information that is necessary to understand the survey-taker. Online Surveys

Survey 204

Use This Checklist to Create the Perfect Customer Survey

GetFeedback

Creating a customer survey is hard work. We know how painful this process can be, which is why we’ve created a pre-survey checklist to put your nerves at ease and help you launch the perfect customer survey. Creating your customer survey. Designing your survey.

Survey 265

5 Ways to Keep Survey Respondents Engaged

QuestionPro Audience

Surveys are powerful tools that businesses rely on to learn the motivations of consumers and gain insight into their feelings towards brands. It is important to keep survey respondents engaged in order to ensure a positive experience for both parties involved.

Survey 297

How to Take Survey Feedback and Build an Actionable Plan

GetFeedback

Collecting survey feedback from your customers is easier now than it has ever been before. Survey tools can help you to aggregate valuable information through email, chat, social media, and more. Receiving actionable survey feedback. Key elements of a survey feedback action plan.

Survey 195

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

service process According to an executive survey by Grove Critical Thinking, when. time and money,” 70% of survey respondents either agreed or. 1 Thomson Reuters Cost of Compliance Survey, 2015 5. If Artificial Intelligence (AI) for the overall business is a red hot.

How to Use Online Surveys to Re-Engage With Customers

GetFeedback

You can use online surveys. Here are some tips on building effective online surveys that will work. Online survey tip 1: establish a new wave of trust. Make sure that all of your surveys are well-written and polished before you send them out.

Survey 227

Build a Customer Service Survey That Will Engage Your Customers

GetFeedback

While people feel compelled to be involved in the decision-making process of a company, and love to feel like their opinion makes a difference, the fact still stands: people don’t always want to complete customer service surveys. Response rates to surveys are declining, almost universally. .

Survey 227

Survey Reporting: How to Communicate Your Survey Results

GetFeedback

Survey reporting isn’t a prescribed formula. How to create a survey presentation. Your survey presentation should deliver need-to-know information in an engaging and informative way. After conducting a survey, it’s easy to get wrapped up in data sets and percentages.

Survey 254

Event Survey Questions: 7 Questions You Must Ask Your Attendees

GetFeedback

There’s a lot that goes into planning an event, and I’m pretty sure that event survey questions are not at the top of your list. Building the perfect event requires careful planning and research, and to do this, you need to engage your participants with well-thought-out event survey questions.

Survey 244

Which Survey Format is Right For Your Audience?

GetFeedback

In this article, we give some tips on how to best design your survey to fit your audience and make your survey more successful. Articles

Survey 195

How to Create an Online Survey From Scratch [Templates]

GetFeedback

4 free online survey templates to get help you get your feedback program started now. Articles

Survey 195

Post-Event Surveys: What is the Best Time to Send Them Out?

GetFeedback

The only way to know for sure how well your event went is by sending out post-event surveys to attendees. Post-event surveys are a foolproof way to get direct, honest feedback about how you can improve your event for next time with valuable insights. But, there’s a big problem: research reveals a disappointingly low response rate (well under 30%) for most surveys. In this post, we’ll share the best times to send a post-event survey to encourage a high number of responses. .

Survey 228

6 Ways to Supercharge Your Survey Program

GetFeedback

Surveys are an essential tool for businesses that care about connecting with their customers. And with GetFeedback, you can create branded surveys that look flawless on any device—desktop or mobile. Export a beautiful one-touch survey email. Personalize the survey experience.

Survey 212

Survey Reporting: How to Communicate Your Survey Results

GetFeedback

Survey reporting isn’t a prescribed formula. You need a way to present your findings in a meaningful way that caters. Articles

5 Smart Ways to Use Your NPS Survey Results

GetFeedback

The results from Net Promoter Score (NPS) surveys are the most underutilized tool in business. Okay, it’s a bold statement, but the potential locked up inside your NPS survey results is huge. While the exact steps to analyze your NPS survey results will differ depending on the tools you use, I hope this article will get your brain churning in the right direction so that you can start digging deeper into your NPS data. Combine NPS survey results with your CRM.

Survey 214

Developing Surveys to Boost Customer Retention Through Actionable Data

GetFeedback

In fact, a survey by Brightback found that 97% of companies are prioritizing retention, proof of just how seriously businesses are taking this issue. Developing surveys to capture customer feedback is the clearest way to surface actionable data points and target increased customer retention. However, many companies miss the mark in their approach to surveys and gathering actionable feedback. Leverage CSAT for retention with focused survey questions. Online Surveys