Expert insights. Personalized for you.
The results from Net Promoter Score (NPS) surveys are the most underutilized tool in business. Okay, it’s a bold statement, but the potential locked up inside your NPS survey results is huge. While the exact steps to analyze your NPS survey results will differ depending on the tools you use, I hope this article will get your brain churning in the right direction so that you can start digging deeper into your NPS data. Combine NPS survey results with your CRM. MORE
Employee satisfaction surveys are becoming common practice in companies that want to be at the top of their industry. An employee satisfaction survey is a useful tool for collecting and acting on employee feedback to create these successful outcomes in your organization. How employee satisfaction surveys can help. The only way to know what the employees at your company want is to ask them, which is where employee satisfaction surveys play a critical role. MORE
Why the average customer satisfaction survey doesn’t work. If you’ve ever taken a customer satisfaction survey, odds are it looked something like this: . For a long time, companies have used periodic, generic surveys to gauge how happy their customers are. MORE
After it’s played, you will receive a survey and I really need you to give me a ten. With the ubiquity of mobile devices, instantaneous surveys are on the rise. Whether it’s in-app, on-screen, via text or email, your customers are getting more surveys than ever before. MORE
Creating a customer survey is hard work. We know how painful this process can be, which is why we’ve created a pre-survey checklist to put your nerves at ease and help you launch the perfect customer survey. Creating your customer survey. Designing your survey. MORE
The benefits of online surveys are vast. In fact, Pew Research noted that online surveys are one of the cheapest, most convenient means of data collection that include very limited influence from social bias. 4 Ways to Distribute Online Surveys. Send email surveys. MORE
Post-chat surveys are the best method to measure if you’ve successfully implemented your live chat customer service program. Benefits of using a post-chat survey. To reap these benefits, you need a solid post-chat survey that engages customers and provides real insights. . MORE
Some people might say that the secret to a successful customer feedback survey campaign is quantity. If you send out enough surveys, you’re bound to get some responses eventually, right? A thoughtful customer feedback survey program will: Fill in the gaps of your customer profiles. MORE
One of the most exciting parts of conducting an online survey is showcasing the findings and results when data collection wraps up. However, there are certainly some do’s and don’t’s when it comes to how you’ll go about presenting your survey’s findings. Make your survey results shine. MORE
Text message (SMS) surveys are a great solution for gathering feedback from customers who are on the go. Below are some specific examples of when SMS surveys serve as the best feedback distribution channel. . The Ultimate Guide to Event Surveys. Survey Tips & Tricks MORE
Collecting survey feedback from your customers is easier now than it has ever been before. Survey tools can help you to aggregate valuable information through email, chat, social media, and more. Receiving actionable survey feedback. Key elements of a survey feedback action plan. MORE
New Pre-Built Survey Templates by GetFeedback. We’re excited to release our new and improved in-app survey templates. Rather than starting from scratch, GetFeedback provides pre-built templates for every stage of the customer journey so you can successfully create surveys with ease. MORE
When it comes to collecting customer feedback, most people think of a traditional Net Promoter Score survey. Automatically trigger a survey after every support case is closed to better understand the customer experience. Net Promoter Score Surveys. MORE
There’s a lot that goes into planning an event, and I’m pretty sure that event survey questions are not at the top of your list. Building the perfect event requires careful planning and research, and to do this, you need to engage your participants with well-thought-out event survey questions. MORE
To identify the happiness level of your employees, you should use job satisfaction surveys. Using job satisfaction surveys to improve employee engagement. You can do this through a job satisfaction survey. Things to keep in mind before conducting a job satisfaction survey. MORE
Experts Share Best Practices for Survey Design It can be tough to set up a survey. Our experts at MaritzCX have pinpointed the tips and best practices that will effectively guide you to be successful when building and administering surveys. MORE
Have you ever sent a survey and realized, after the fact, that your questions were confusing or misleading? And while bad survey questions aren’t the end of the world, they can easily muddy your data and derail your business decisions. Examples of Bad Survey Questions. This language influences the survey taker’s selection. Assumptive questions leave out essential information that is necessary to understand the survey-taker. Online Surveys MORE
That’s where surveys come in. . Today’s technology makes it easy for businesses to design , create and distribute customer surveys. This post will cover three ways that surveys can be used to help you drum up more leads for your business at different stages of the customer journey. . MORE
While people feel compelled to be involved in the decision-making process of a company, and love to feel like their opinion makes a difference, the fact still stands: people don’t always want to complete customer service surveys. Response rates to surveys are declining, almost universally. . MORE
Surveys are powerful tools that businesses rely on to learn the motivations of consumers and gain insight into their feelings towards brands. It is important to keep survey respondents engaged in order to ensure a positive experience for both parties involved. MORE
Survey emails are one of the best ways to get customer information straight from the source. In this article, we cover 5 ways to improve your survey emails. The very first obstacle to overcome with an email survey is getting the email opened in the first place. Most CRMs or survey tools like GetFeedback have an option to add a merge tag , or something similar, that allows you to automate the process. PRO TIP: Be sure your survey is optimized for mobile. MORE
Not many companies spend the necessary time to designing surveys that look good. Design is often overlooked, which is a shame because it’s an essential part of getting the best survey results. Remember that the survey is there to capture people’s responses to a question. MORE
Surveys are an essential tool for businesses that care about connecting with their customers. And with GetFeedback, you can create branded surveys that look flawless on any device—desktop or mobile. Export a beautiful one-touch survey email. Personalize the survey experience. MORE
Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. Surveys make an excellent addition to the marketing toolbox. Event & Conference Survey Questions from Beginning to Send. Pre-event survey questions. MORE
Want to really step up your email survey game? Sending surveys by email is one of the most popular survey distribution methods today. However, email surveys must first overcome a major inbox hurdle: getting opened. Five Survey Email Subject Line Strategies. MORE
You’ve completed your live chat survey implementation and now you’re receiving valuable live chat survey data. Here at GetFeedback, we ran into the same situation when we applied our own live chat survey tool into our customer support feedback program. MORE
That’s why quick, transactional surveys are gaining popularity. Top 3 Marketing Surveys. Website Surveys. With website surveys , you can specify which pages you want your survey to appear on, as well as design different surveys for specific pages on your site. The Survey Logic tool makes it easy to create survey workflows that respond based on your visitor’s activity and how they answer your survey. Blog Surveys. MORE
According to AgilOne’s Consumer Survey , over 70% of US and UK consumers expect some form of personalization from the brands they buy from. Online surveys are an essential tool in any customer feedback program. 6 Factors That Impact Online Survey Response Rates. Survey purpose. MORE
SMS surveys — also known as text message surveys — are perfect for reaching those customers always on the go. There are many scenarios in which SMS serves as the best survey channel, but we’ll save that for another blog post. We’ll start with SMS survey best practices. SMS survey best practices. Keep your SMS survey brief. Same goes for the survey URL — make sure you’re using a URL shortener to save on space. Follow up on your SMS survey. MORE
The only way to know for sure how well your event went is by sending out post-event surveys to attendees. Post-event surveys are a foolproof way to get direct, honest feedback about how you can improve your event for next time with valuable insights. But, there’s a big problem: research reveals a disappointingly low response rate (well under 30%) for most surveys. In this post, we’ll share the best times to send a post-event survey to encourage a high number of responses. . MORE
Customer Satisfaction Score (CSAT) surveys have emerged as the gold standard for measuring how customers perceive their interactions with a brand. However, there are many different survey methods to choose from to measure a customer’s experience — including Customer Effort Score (CES) , Net Promoter Score (NPS) , and many more. Which begs the question: In today’s environment, is the Customer Satisfaction Score (CSAT) survey still relevant? MORE
With all this focus on alternative survey distribution channels, you may think that emails are going the way of the rotary phone, but that couldn’t be any further from the truth. Email surveys are still the tried-and-tested avenue most brands use to collect feedback from their customers. . MORE
Surveys. Our inboxes receive surveys from companies we have done business with, asking for our feedback on a purchased product or service or an experience with their customer support desk. And those types of surveys are largely for a more academic community, not we regular Joes. . MORE
You can use online surveys. Here are some tips on building effective online surveys that will work. Online survey tip 1: establish a new wave of trust. Make sure that all of your surveys are well-written and polished before you send them out. MORE
Survey reporting isn’t a prescribed formula. How to create a survey presentation. Your survey presentation should deliver need-to-know information in an engaging and informative way. After conducting a survey, it’s easy to get wrapped up in data sets and percentages. MORE
Survey Related Topics Customer Bliss
SEPTEMBER 4, 2019
After it’s played, you will receive a survey and I really need you to give me a ten. With the ubiquity of mobile devices, instantaneous surveys are on the rise. Whether it’s in-app, on-screen, via text or email, your customers are getting more surveys than ever before.
GetFeedback
NOVEMBER 20, 2018
Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. Surveys make an excellent addition to the marketing toolbox. Event & Conference Survey Questions from Beginning to Send. Pre-event survey questions.
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GetFeedback
DECEMBER 27, 2018
According to AgilOne’s Consumer Survey , over 70% of US and UK consumers expect some form of personalization from the brands they buy from. Online surveys are an essential tool in any customer feedback program. 6 Factors That Impact Online Survey Response Rates. Survey purpose.
GetFeedback
APRIL 29, 2019
Text message (SMS) surveys are a great solution for gathering feedback from customers who are on the go. Below are some specific examples of when SMS surveys serve as the best feedback distribution channel. . The Ultimate Guide to Event Surveys. Survey Tips & Tricks
GetFeedback
NOVEMBER 20, 2018
Want to really step up your email survey game? Sending surveys by email is one of the most popular survey distribution methods today. However, email surveys must first overcome a major inbox hurdle: getting opened. Five Survey Email Subject Line Strategies.
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GetFeedback
NOVEMBER 20, 2018
Why the average customer satisfaction survey doesn’t work. If you’ve ever taken a customer satisfaction survey, odds are it looked something like this: . For a long time, companies have used periodic, generic surveys to gauge how happy their customers are.
GetFeedback
DECEMBER 27, 2018
The benefits of online surveys are vast. In fact, Pew Research noted that online surveys are one of the cheapest, most convenient means of data collection that include very limited influence from social bias. 4 Ways to Distribute Online Surveys. Send email surveys.
GetFeedback
JULY 4, 2019
Not many companies spend the necessary time to designing surveys that look good. Design is often overlooked, which is a shame because it’s an essential part of getting the best survey results. Remember that the survey is there to capture people’s responses to a question.
GetFeedback
APRIL 22, 2019
Customer Satisfaction Score (CSAT) surveys have emerged as the gold standard for measuring how customers perceive their interactions with a brand. However, there are many different survey methods to choose from to measure a customer’s experience — including Customer Effort Score (CES) , Net Promoter Score (NPS) , and many more. Which begs the question: In today’s environment, is the Customer Satisfaction Score (CSAT) survey still relevant?
Speaker: Sam Hahn, VP of Technology & Technology Evangelist, eGain Corporation
However, only 4% of respondents said they had even deployed AI, let alone get business benefits from it, according to a Gartner survey. To say that there has been a lot of hype around AI is an understatement.
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GetFeedback
APRIL 1, 2019
With all this focus on alternative survey distribution channels, you may think that emails are going the way of the rotary phone, but that couldn’t be any further from the truth. Email surveys are still the tried-and-tested avenue most brands use to collect feedback from their customers. .
GetFeedback
MARCH 11, 2019
SMS surveys — also known as text message surveys — are perfect for reaching those customers always on the go. There are many scenarios in which SMS serves as the best survey channel, but we’ll save that for another blog post. We’ll start with SMS survey best practices. SMS survey best practices. Keep your SMS survey brief. Same goes for the survey URL — make sure you’re using a URL shortener to save on space. Follow up on your SMS survey.
GetFeedback
FEBRUARY 6, 2019
One of the most exciting parts of conducting an online survey is showcasing the findings and results when data collection wraps up. However, there are certainly some do’s and don’t’s when it comes to how you’ll go about presenting your survey’s findings. Make your survey results shine.
GetFeedback
JANUARY 16, 2019
Some people might say that the secret to a successful customer feedback survey campaign is quantity. If you send out enough surveys, you’re bound to get some responses eventually, right? A thoughtful customer feedback survey program will: Fill in the gaps of your customer profiles.
GetFeedback
MAY 8, 2019
Surveys. Our inboxes receive surveys from companies we have done business with, asking for our feedback on a purchased product or service or an experience with their customer support desk. And those types of surveys are largely for a more academic community, not we regular Joes. .
GetFeedback
AUGUST 2, 2018
Have you ever sent a survey and realized, after the fact, that your questions were confusing or misleading? And while bad survey questions aren’t the end of the world, they can easily muddy your data and derail your business decisions. Examples of Bad Survey Questions. This language influences the survey taker’s selection. Assumptive questions leave out essential information that is necessary to understand the survey-taker. Online Surveys
GetFeedback
NOVEMBER 12, 2018
Creating a customer survey is hard work. We know how painful this process can be, which is why we’ve created a pre-survey checklist to put your nerves at ease and help you launch the perfect customer survey. Creating your customer survey. Designing your survey.
MaritzCX
DECEMBER 20, 2019
Experts Share Best Practices for Survey Design It can be tough to set up a survey. Our experts at MaritzCX have pinpointed the tips and best practices that will effectively guide you to be successful when building and administering surveys.
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1The Health of the Contact Center: Agent Well-Being in a Customer-Centric Era 2New study reveals heightened complexity of. customer experience increases pressure on the.
GetFeedback
JULY 29, 2019
Collecting survey feedback from your customers is easier now than it has ever been before. Survey tools can help you to aggregate valuable information through email, chat, social media, and more. Receiving actionable survey feedback. Key elements of a survey feedback action plan.
GetFeedback
JULY 1, 2019
Survey reporting isn’t a prescribed formula. How to create a survey presentation. Your survey presentation should deliver need-to-know information in an engaging and informative way. After conducting a survey, it’s easy to get wrapped up in data sets and percentages.
GetFeedback
JUNE 3, 2019
While people feel compelled to be involved in the decision-making process of a company, and love to feel like their opinion makes a difference, the fact still stands: people don’t always want to complete customer service surveys. Response rates to surveys are declining, almost universally. .
QuestionPro Audience
FEBRUARY 14, 2018
Surveys are powerful tools that businesses rely on to learn the motivations of consumers and gain insight into their feelings towards brands. It is important to keep survey respondents engaged in order to ensure a positive experience for both parties involved.
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service process According to an executive survey by Grove Critical Thinking, when. time and money,” 70% of survey respondents either agreed or. 1 Thomson Reuters Cost of Compliance Survey, 2015 5. If Artificial Intelligence (AI) for the overall business is a red hot.
GetFeedback
FEBRUARY 6, 2019
You can use online surveys. Here are some tips on building effective online surveys that will work. Online survey tip 1: establish a new wave of trust. Make sure that all of your surveys are well-written and polished before you send them out.
GetFeedback
APRIL 15, 2019
There’s a lot that goes into planning an event, and I’m pretty sure that event survey questions are not at the top of your list. Building the perfect event requires careful planning and research, and to do this, you need to engage your participants with well-thought-out event survey questions.
GetFeedback
MAY 13, 2019
The only way to know for sure how well your event went is by sending out post-event surveys to attendees. Post-event surveys are a foolproof way to get direct, honest feedback about how you can improve your event for next time with valuable insights. But, there’s a big problem: research reveals a disappointingly low response rate (well under 30%) for most surveys. In this post, we’ll share the best times to send a post-event survey to encourage a high number of responses. .
GetFeedback
AUGUST 31, 2018
Surveys are an essential tool for businesses that care about connecting with their customers. And with GetFeedback, you can create branded surveys that look flawless on any device—desktop or mobile. Export a beautiful one-touch survey email. Personalize the survey experience.
GetFeedback
MARCH 22, 2019
To identify the happiness level of your employees, you should use job satisfaction surveys. Using job satisfaction surveys to improve employee engagement. You can do this through a job satisfaction survey. Things to keep in mind before conducting a job satisfaction survey.
GetFeedback
JANUARY 28, 2019
The results from Net Promoter Score (NPS) surveys are the most underutilized tool in business. Okay, it’s a bold statement, but the potential locked up inside your NPS survey results is huge. While the exact steps to analyze your NPS survey results will differ depending on the tools you use, I hope this article will get your brain churning in the right direction so that you can start digging deeper into your NPS data. Combine NPS survey results with your CRM.
GetFeedback
MAY 5, 2019
Employee satisfaction surveys are becoming common practice in companies that want to be at the top of their industry. An employee satisfaction survey is a useful tool for collecting and acting on employee feedback to create these successful outcomes in your organization. How employee satisfaction surveys can help. The only way to know what the employees at your company want is to ask them, which is where employee satisfaction surveys play a critical role.
GetFeedback
MARCH 25, 2019
Post-chat surveys are the best method to measure if you’ve successfully implemented your live chat customer service program. Benefits of using a post-chat survey. To reap these benefits, you need a solid post-chat survey that engages customers and provides real insights. .
GetFeedback
JANUARY 29, 2019
New Pre-Built Survey Templates by GetFeedback. We’re excited to release our new and improved in-app survey templates. Rather than starting from scratch, GetFeedback provides pre-built templates for every stage of the customer journey so you can successfully create surveys with ease.
GetFeedback
MAY 17, 2019
Survey emails are one of the best ways to get customer information straight from the source. In this article, we cover 5 ways to improve your survey emails. The very first obstacle to overcome with an email survey is getting the email opened in the first place. Most CRMs or survey tools like GetFeedback have an option to add a merge tag , or something similar, that allows you to automate the process. PRO TIP: Be sure your survey is optimized for mobile.
GetFeedback
SEPTEMBER 19, 2018
When it comes to collecting customer feedback, most people think of a traditional Net Promoter Score survey. Automatically trigger a survey after every support case is closed to better understand the customer experience. Net Promoter Score Surveys.
GetFeedback
FEBRUARY 4, 2019
You’ve completed your live chat survey implementation and now you’re receiving valuable live chat survey data. Here at GetFeedback, we ran into the same situation when we applied our own live chat survey tool into our customer support feedback program.
MaritzCX
JUNE 28, 2019
New 2019 Research Reveals the Preferences of Mobile Survey Respondents Did you know that over 60% of respondents in a standard CX survey are completing the survey on a mobile device? The information in this article was originally shared in the MaritzCX webinar, Mobilize Me!
GetFeedback
APRIL 30, 2018
That’s why quick, transactional surveys are gaining popularity. Top 3 Marketing Surveys. Website Surveys. With website surveys , you can specify which pages you want your survey to appear on, as well as design different surveys for specific pages on your site. The Survey Logic tool makes it easy to create survey workflows that respond based on your visitor’s activity and how they answer your survey. Blog Surveys.
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