Customer loyalty survey questions

GetFeedback

20 essential customer loyalty survey questions and surveying best practices. Guides

Same Survey, More Data: Combining Identical Surveys

SurveyGizmo

If you are conducting identical surveys to your employees or customers on a recurring schedule, it’s incredibly valuable to be able to pair your data and responses together to view trends over time. Not all surveys are the same, just the copies! . By Michael Cordeiro .

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Earn Positive Survey Results! Don’t Beg for Survey Scores

Customer Bliss

After it’s played, you will receive a survey and I really need you to give me a ten. With the ubiquity of mobile devices, instantaneous surveys are on the rise. Whether it’s in-app, on-screen, via text or email, your customers are getting more surveys than ever before. When Surveys Tell a Skewed Story. Survey score begging: Would you do that to your mother ? Yet around the world, people are being forced to beg for those survey scores.

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The difference between transactional surveys and relationship surveys

Lumoa

There are two types of surveys: relationship surveys and transactional surveys. Relationship surveys measure the overall health of your relationship with your customers. Transactional surveys are used when measuring something about a specific interaction with a customer. Feed generated with FetchRSS

Survey 256

Times are Changing: How The Grommet uses Turnkey CX & Analytics Solutions to Stay on Top

Speaker: Chatdesk, Delighted, and The Grommet

More than ever, the insights you gather from customer feedback are vital to running your business. Just ask The Grommet, an online marketplace for makers and small businesses that uses Delighted + Chatdesk to easily capture, analyze, and act on customer feedback. What you'll learn: How to use Delighted to collect customer feedback and monitor the customer experience; How to save time on reporting by using the free Chatdesk dashboard to analyze Delighted surveys alongside email, social, and more; How to drive impact by identifying actions for cross-functional teams, such as Marketing and Fulfillment, and closing the loop with your customer's. Authors: Elise Luc, Ellie Peterson, and Jorge M. Pimentel

The Ultimate Guide to Conference and Event Surveys

GetFeedback

Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. Surveys make an excellent addition to the marketing toolbox. In this post we’ll cover event and conference survey questions top to bottom—the advantages, use cases, best practices, and distribution methods that ensure you get the most out of every survey you send. Event & Conference Survey Questions from Beginning to Send.

Processing your survey results

Zeisler Consulting

Recently I fielded a question about NPS survey data: How do you process it? It doesn’t matter what sort of survey you send out or (exactly) what sort of question(s) you ask. I’m also limiting this article to a discussion about survey data per se.

Customer satisfaction survey questions

GetFeedback

Your guide to all things customer satisfaction, from measuring CSAT to example questions and best practices. Guides

5 Survey Email Subject Line Strategies to Boost Open Rates

GetFeedback

Want to really step up your email survey game? Sending surveys by email is one of the most popular survey distribution methods today. However, email surveys must first overcome a major inbox hurdle: getting opened. This is exactly why a strong survey email subject line is so important—without a compelling reason to open your email, your survey runs the risk of getting lost in your customers’ inboxes forever. Five Survey Email Subject Line Strategies.

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What is a Voice of the Customer survey?

GetFeedback

The ultimate guide for using VoC surveys to improve the customer experience. Guides

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Changes in Consumer Habits: Looking Back Over the Last 12 Months of Retail

This large-scale North American survey explores changes in expectations over the last year. You’ll learn what consumers expect, how habits are solidifying, and where to focus to drive the greatest impact.

SMS Survey Best Use Cases

GetFeedback

Text message (SMS) surveys are a great solution for gathering feedback from customers who are on the go. Below are some specific examples of when SMS surveys serve as the best feedback distribution channel. . Immediately after you end a phone conversation with a customer, send them an SMS survey to rate the service experience. . This is known as a case-closed survey, and it determines how happy customers are with the support they received. Survey Tips & Tricks

Survey 226

The 7 Deadly Survey Questions

GetFeedback

Bad survey questions can easily muddy your data and derail your business decisions. Here are 7 examples of questions to avoid in your next survey. Articles

Survey 256

CX surveys: Part art/part science

Customercount

It is essential to ask the right customer experience (CX) survey questions – and use the best customer feedback management platform to manage the process. . The post CX surveys: Part art/part science appeared first on CustomerCount.

Going Beyond the Survey

Alida

Q: Don't companies have enough data now in existing systems to know how customers feel without asking with an NPS survey? A Q&A with Crystal Miceli, Vice President of Products.

Survey 136

The Challenges of Omnichannel: Why so Many Contact Centers Struggle with Digital Self-Service

The downsides of a telephone survey

Customercount

CustomerCount president Bob Kobek considers the downsides of taking a telephone survey when our time is precious and other survey options are available. The post The downsides of a telephone survey appeared first on CustomerCount.

More Than Just a Survey Platform: BDG Partners with Alida

Alida

For BDG, impactful relationships with Alida is the key to their survey success. Brand Experience Media & Entertainment

Survey 163

Going Beyond the Survey

Alida

Q: Don't companies have enough data now in existing systems to know how customers feel without asking with an NPS survey? A Q&A with Crystal Miceli, Vice President of Products.

Survey 130

Are Customer Satisfaction Score (CSAT) Surveys Still Relevant?

GetFeedback

Customer Satisfaction Score (CSAT) surveys have emerged as the gold standard for measuring how customers perceive their interactions with a brand. However, there are many different survey methods to choose from to measure a customer’s experience — including Customer Effort Score (CES) , Net Promoter Score (NPS) , and many more. Which begs the question: In today’s environment, is the Customer Satisfaction Score (CSAT) survey still relevant?

Interactive Customer Survey QA Checklist

This is an interactive checklist to use when finalizing a customer feedback survey. It is intended to help companies reduce response bias by making survey surveys are structured correctly. Learn more: [link]

The complete guide to website surveys

GetFeedback

Everything you need to know about website surveys, from deciding what kind of survey you want to run to asking the perfect questions. Guides

Survey 230

5 Ways to Keep Survey Respondents Engaged

QuestionPro Audience

Surveys are powerful tools that businesses rely on to learn the motivations of consumers and gain insight into their feelings towards brands. However, if the participants are responding arbitrarily, the survey instrument may need some attention in order to get the actionable data necessary to make accurate decisions. It is important to keep survey respondents engaged in order to ensure a positive experience for both parties involved.

Survey 228

The comprehensive guide to mobile app surveys

GetFeedback

Learn about mobile app surveys, including benefits and types, and how they help you collect customer feedback and optimize your mobile experience. Guides

Survey 195

Is Your Customer Satisfaction Survey Dissatisfying Customers?

GetFeedback

Why the average customer satisfaction survey doesn’t work. If you’ve ever taken a customer satisfaction survey, odds are it looked something like this: . For a long time, companies have used periodic, generic surveys to gauge how happy their customers are. These surveys usually ask for quantitative feedback in the form of rating questions, like “ How satisfied are you with your experience?” You may not have even considered it a survey.

Create & Deliver Impactful Customer Experience Surveys

Take your CX program to the next level. Delighted’s survey guide will give you the tools you need to become an expert in customer experience survey design, writing effective questions, connecting with your audience, and turning feedback data into action.

How to Distribute Surveys to Get Quality Responses

GetFeedback

The benefits of online surveys are vast. In fact, Pew Research noted that online surveys are one of the cheapest, most convenient means of data collection that include very limited influence from social bias. Even though creating an online survey nowadays is much easier than in the past, that’s not to say all aspects of surveys are easy. 4 Ways to Distribute Online Surveys. Send email surveys. Keep the focus on the survey.

Survey 183

10 SMS Survey Best Practices

GetFeedback

SMS surveys — also known as text message surveys — are perfect for reaching those customers always on the go. There are many scenarios in which SMS serves as the best survey channel, but we’ll save that for another blog post. We’ll start with SMS survey best practices. SMS survey best practices. Keep your SMS survey brief. Same goes for the survey URL — make sure you’re using a URL shortener to save on space. Follow up on your SMS survey.

Survey 163

Best Survey Software Solutions for Market Research

SurveyGizmo

After surveying our customers, we thought it might be helpful to create a top-ten list of the best survey software solutions for market researchers. In this category, Zoho Survey placed first with Alchemer hot on their heels in second.

The 7 Deadly Survey Questions

GetFeedback

Have you ever sent a survey and realized, after the fact, that your questions were confusing or misleading? And while bad survey questions aren’t the end of the world, they can easily muddy your data and derail your business decisions. Examples of Bad Survey Questions. This language influences the survey taker’s selection. Assumptive questions leave out essential information that is necessary to understand the survey-taker. Online Surveys

Survey 210

Beyond the Hype: Contact Center AI That Works

Speaker: Sam Hahn, VP of Technology & Technology Evangelist, eGain Corporation

However, only 4% of respondents said they had even deployed AI, let alone get business benefits from it, according to a Gartner survey. To say that there has been a lot of hype around AI is an understatement.

A survey about surveys, really?

Lithium

I love surveys (in fact, I have a pin on my laptop bag that says as much!). As a market researcher by trade, surveys are - unsurprisingly - one of my most used and most treasured tools for answering business questions, generating insights and getting a read on the health of our business.

Beginner’s Guide to Fonts and Colors for Survey Design

SurveyGizmo

Survey design has a lot of moving parts. What many survey programmers tend to overlook are the visual components of their survey. Surveys aren’t just words on a page. Survey Design 101: Font Choice Basics. Colors and Survey Design. Features Survey Tips

Double your survey response rate with Pulse Surveys

BirdEye

Surveys give you the ability to ask questions of your customers, get answers, then uncover insights that help you better understand your customer needs. They are usually easy to create and deploy, so it’s not surprising that surveys are used extensively across industries. Survey

3 reasons customer satisfaction surveys fail

Customercount

We consider the three reasons why customer satisfaction surveys fail and provide advice and information on how to fix them. The post 3 reasons customer satisfaction surveys fail appeared first on CustomerCount.

Changes in Consumer Habits: Looking Back Over the Last 12 Months for Restaurants

This large-scale North American survey explores changes in expectations over the last year. You’ll learn what consumers expect from restaurants and food service establishments, how habits are solidifying, and where to focus efforts to drive the greatest impact.

How often to send NPS Surveys?

Zonka Feedback

Sending NPS Surveys at an appropriate time draws a positive impact on the quality and quantity of the responses you get

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