73 Customer loyalty survey questions
GetFeedback
JANUARY 13, 2021
20 essential customer loyalty survey questions and surveying best practices. Guides
Survey Related Topics 
Earn Positive Survey Results! Don’t Beg for Survey Scores
Customer Bliss
SEPTEMBER 4, 2019
After it’s played, you will receive a survey and I really need you to give me a ten. With the ubiquity of mobile devices, instantaneous surveys are on the rise. Whether it’s in-app, on-screen, via text or email, your customers are getting more surveys than ever before. When Surveys Tell a Skewed Story. Survey score begging: Would you do that to your mother ? Yet around the world, people are being forced to beg for those survey scores.
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The difference between transactional surveys and relationship surveys
Lumoa
FEBRUARY 19, 2020
There are two types of surveys: relationship surveys and transactional surveys. Relationship surveys measure the overall health of your relationship with your customers. Transactional surveys are used when measuring something about a specific interaction with a customer. Feed generated with FetchRSS
Customer satisfaction survey questions
GetFeedback
MARCH 28, 2021
Your guide to all things customer satisfaction, from measuring CSAT to example questions and best practices. Guides
Just launched! 2020 Customer Education Benchmarks and Trends Report
Advertiser: Skilljar
Based on a survey of more than 250+ external education teams, Skilljar has compiled this report on current trends including budgets, integrations, team structure, and more. In this report, see how companies across a variety of industries are building, optimizing, and measuring their training programs.
Going Beyond the Survey
Alida
AUGUST 4, 2020
Q: Don't companies have enough data now in existing systems to know how customers feel without asking with an NPS survey? A Q&A with Crystal Miceli, Vice President of Products.
The Ultimate Guide to Conference and Event Surveys
GetFeedback
NOVEMBER 20, 2018
Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. Surveys make an excellent addition to the marketing toolbox. In this post we’ll cover event and conference survey questions top to bottom—the advantages, use cases, best practices, and distribution methods that ensure you get the most out of every survey you send. Event & Conference Survey Questions from Beginning to Send.
Everything You Need to Know About Survey Response Rates
GetFeedback
DECEMBER 27, 2018
According to AgilOne’s Consumer Survey , over 70% of US and UK consumers expect some form of personalization from the brands they buy from. Online surveys are an essential tool in any customer feedback program. Despite their willingness to share personal info, the majority of customers report that they’ve abandoned a survey halfway through. We’ve created this guide to teach you everything you need to know about maximizing online survey response rates. Survey purpose.
5 Survey Email Subject Line Strategies to Boost Open Rates
GetFeedback
NOVEMBER 20, 2018
Want to really step up your email survey game? Sending surveys by email is one of the most popular survey distribution methods today. However, email surveys must first overcome a major inbox hurdle: getting opened. This is exactly why a strong survey email subject line is so important—without a compelling reason to open your email, your survey runs the risk of getting lost in your customers’ inboxes forever. Five Survey Email Subject Line Strategies.
The complete guide to website surveys
GetFeedback
DECEMBER 6, 2020
Everything you need to know about website surveys, from deciding what kind of survey you want to run to asking the perfect questions. Guides
Beyond the Contact Center: Unlocking Insights with Speech Analytics
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A global survey of 500 key decision makers by Opus Research shows the core benefits of making the leap to an omnichannel contact center, such as uncovering actionable business insights on employee-customer interactions.
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The 7 Deadly Survey Questions
GetFeedback
JANUARY 2, 2020
Bad survey questions can easily muddy your data and derail your business decisions. Here are 7 examples of questions to avoid in your next survey. Articles
SMS Survey Best Use Cases
GetFeedback
APRIL 29, 2019
Text message (SMS) surveys are a great solution for gathering feedback from customers who are on the go. Below are some specific examples of when SMS surveys serve as the best feedback distribution channel. . Immediately after you end a phone conversation with a customer, send them an SMS survey to rate the service experience. . This is known as a case-closed survey, and it determines how happy customers are with the support they received. Survey Tips & Tricks
Going Beyond the Survey
Alida
AUGUST 4, 2020
Q: Don't companies have enough data now in existing systems to know how customers feel without asking with an NPS survey? A Q&A with Crystal Miceli, Vice President of Products.
What are video surveys & why should you use them?
Alida
MARCH 29, 2021
A video survey is a qualitative research survey with one or more embedded video questions. Customer Engagement
2020 Database Strategies and Contact Acquisition Survey Report
Advertiser: ZoomInfo
As buyer expectations continue to heighten, marketing and sales teams are feeling pressured to deliver authentic messaging to buyers at every point of their customer journey. This report aims to highlight the current state of B2B database and contact acquisition strategies, and organizations’ goals to leverage data to fuel their go-to-market strategies in 2020 and beyond.
Are Customer Satisfaction Score (CSAT) Surveys Still Relevant?
GetFeedback
APRIL 22, 2019
Customer Satisfaction Score (CSAT) surveys have emerged as the gold standard for measuring how customers perceive their interactions with a brand. However, there are many different survey methods to choose from to measure a customer’s experience — including Customer Effort Score (CES) , Net Promoter Score (NPS) , and many more. Which begs the question: In today’s environment, is the Customer Satisfaction Score (CSAT) survey still relevant?
What is a Voice of the Customer survey?
GetFeedback
FEBRUARY 18, 2021
The ultimate guide for using VoC surveys to improve the customer experience. Guides
Is Your Customer Satisfaction Survey Dissatisfying Customers?
GetFeedback
NOVEMBER 20, 2018
Why the average customer satisfaction survey doesn’t work. If you’ve ever taken a customer satisfaction survey, odds are it looked something like this: . For a long time, companies have used periodic, generic surveys to gauge how happy their customers are. These surveys usually ask for quantitative feedback in the form of rating questions, like “ How satisfied are you with your experience?” You may not have even considered it a survey.
5 Ways to Keep Survey Respondents Engaged
QuestionPro Audience
FEBRUARY 14, 2018
Surveys are powerful tools that businesses rely on to learn the motivations of consumers and gain insight into their feelings towards brands. However, if the participants are responding arbitrarily, the survey instrument may need some attention in order to get the actionable data necessary to make accurate decisions. It is important to keep survey respondents engaged in order to ensure a positive experience for both parties involved.
Measuring Up: Choosing the Right Score for Your Community
Speaker: Nichole Devolites, Director of Customer Experience at SecureAuth
On Tuesday, April 20th at 12 PM EDT as Nichole Devolites will share an exclusive webinar on the top three scoring systems (NPS, CSAT, and CES) and what they are used for. Register today for the webinar!
How to conduct B2B customer surveys that provide ROI
Lumoa
APRIL 22, 2020
Conducting B2B customer surveys is for many a struggle. There are two major problems that B2B surveys often experience; not able to collect enough responses and hard to act on the feedback. Learn how to overcome these typical B2B survey problems.
How to Distribute Surveys to Get Quality Responses
GetFeedback
DECEMBER 27, 2018
The benefits of online surveys are vast. In fact, Pew Research noted that online surveys are one of the cheapest, most convenient means of data collection that include very limited influence from social bias. Even though creating an online survey nowadays is much easier than in the past, that’s not to say all aspects of surveys are easy. 4 Ways to Distribute Online Surveys. Send email surveys. Keep the focus on the survey.
10 SMS Survey Best Practices
GetFeedback
MARCH 11, 2019
SMS surveys — also known as text message surveys — are perfect for reaching those customers always on the go. There are many scenarios in which SMS serves as the best survey channel, but we’ll save that for another blog post. We’ll start with SMS survey best practices. SMS survey best practices. Keep your SMS survey brief. Same goes for the survey URL — make sure you’re using a URL shortener to save on space. Follow up on your SMS survey.
Chase Business Results, Not Survey Scores
Heart of the Customer
JULY 15, 2020
CX people focus on survey results; their thoughts are on how to improve the experience in order to improve […]. The post Chase Business Results, Not Survey Scores appeared first on Heart of the Customer. Surveys & Feedback CX Tips Executives metrics Surveys
Times are Changing: How The Grommet uses Turnkey CX & Analytics Solutions to Stay on Top
Speaker: Chatdesk, Delighted, and The Grommet
More than ever, the insights you gather from customer feedback are vital to running your business. Just ask The Grommet, an online marketplace for makers and small businesses that uses Delighted + Chatdesk to easily capture, analyze, and act on customer feedback. What you'll learn: How to use Delighted to collect customer feedback and monitor the customer experience; How to save time on reporting by using the free Chatdesk dashboard to analyze Delighted surveys alongside email, social, and more; How to drive impact by identifying actions for cross-functional teams, such as Marketing and Fulfillment, and closing the loop with your customer's. Authors: Elise Luc, Ellie Peterson, and Jorge M. Pimentel
The 7 Deadly Survey Questions
GetFeedback
AUGUST 2, 2018
Have you ever sent a survey and realized, after the fact, that your questions were confusing or misleading? And while bad survey questions aren’t the end of the world, they can easily muddy your data and derail your business decisions. Examples of Bad Survey Questions. This language influences the survey taker’s selection. Assumptive questions leave out essential information that is necessary to understand the survey-taker. Online Surveys
CX surveys: Part art/part science
Customercount
NOVEMBER 17, 2020
It is essential to ask the right customer experience (CX) survey questions – and use the best customer feedback management platform to manage the process. . The post CX surveys: Part art/part science appeared first on CustomerCount.
SmartMessage Banking Survey
SmartMessage Blog
MARCH 22, 2021
We surveyed our banking clients on the impact of the pandemic in the banking industry and prepared an infographic. Banking and Finance Blog Corona Corporate Communication Omnichannel Marketing banking infographic surveyHow did the pandemic affect the banking industry?
How to Implement a Post-Purchase Survey to Boost Ecommerce Sales
GetFeedback
MAY 28, 2020
The 8 steps to creating a successful post-purchase survey plan. Articles
Capture Feedback With Web Surveys
GetFeedback
MARCH 2, 2020
Web surveys are great for customer feedback, but how do you figure out what feedback to capture? Articles
The downsides of a telephone survey
Customercount
MAY 13, 2020
CustomerCount president Bob Kobek considers the downsides of taking a telephone survey when our time is precious and other survey options are available. The post The downsides of a telephone survey appeared first on CustomerCount.
Double your survey response rate with Pulse Surveys
BirdEye
JANUARY 18, 2021
Surveys give you the ability to ask questions of your customers, get answers, then uncover insights that help you better understand your customer needs. They are usually easy to create and deploy, so it’s not surprising that surveys are used extensively across industries. Survey
Top 10 Product Surveys and Product Survey Questions
Survicate
JANUARY 27, 2021
. . The post Top 10 Product Surveys and Product Survey Questions appeared first on Survicate. Best Practices
Interactive Customer Survey QA Checklist
This is an interactive checklist to use when finalizing a customer feedback survey. It is intended to help companies reduce response bias by making survey surveys are structured correctly. Learn more: [link]
3 reasons customer satisfaction surveys fail
Customercount
APRIL 9, 2020
We consider the three reasons why customer satisfaction surveys fail and provide advice and information on how to fix them. The post 3 reasons customer satisfaction surveys fail appeared first on CustomerCount.
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