Customer Bliss

SEPTEMBER 4, 2019

After it’s played, you will receive a survey and I really need you to give me a ten. With the ubiquity of mobile devices, instantaneous surveys are on the rise. Whether it’s in-app, on-screen, via text or email, your customers are getting more surveys than ever before. When Surveys Tell a Skewed Story. Survey score begging: Would you do that to your mother ? Yet around the world, people are being forced to beg for those survey scores.

Survey 176

Survey Video Feedback Engagement 176

GetFeedback

NOVEMBER 20, 2018

Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. Surveys make an excellent addition to the marketing toolbox. Event & Conference Survey Questions from Beginning to Send. Pre-event survey questions.

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Conference Survey Tips Feedback 238

Lumoa

FEBRUARY 19, 2020

There are two types of surveys: relationship surveys and transactional surveys. Relationship surveys measure the overall health of your relationship with your customers. Transactional surveys are used when measuring something about a specific interaction with a customer. Feed generated with FetchRSS

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Survey Measurement Interaction Customers 234

GetFeedback

NOVEMBER 20, 2018

Want to really step up your email survey game? Sending surveys by email is one of the most popular survey distribution methods today. However, email surveys must first overcome a major inbox hurdle: getting opened. Five Survey Email Subject Line Strategies.

Survey 269

Survey Strategy Tips Advertising 269

Advertiser: Skilljar

Based on a survey of more than 250+ external education teams, Skilljar has compiled this report on current trends including budgets, integrations, team structure, and more. In this report, see how companies across a variety of industries are building, optimizing, and measuring their training programs.

Report

Vision Critical

AUGUST 4, 2020

Q: Don't companies have enough data now in existing systems to know how customers feel without asking with an NPS survey? A Q&A with Crystal Miceli, Vice President of Products.

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Survey System Data Company 129

GetFeedback

NOVEMBER 20, 2018

Why the average customer satisfaction survey doesn’t work. If you’ve ever taken a customer satisfaction survey, odds are it looked something like this: . For a long time, companies have used periodic, generic surveys to gauge how happy their customers are.

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Customer Satisfaction Survey Customer Experience Net Promoter Score 279

GetFeedback

APRIL 29, 2019

Text message (SMS) surveys are a great solution for gathering feedback from customers who are on the go. Below are some specific examples of when SMS surveys serve as the best feedback distribution channel. . Immediately after you end a phone conversation with a customer, send them an SMS survey to rate the service experience. . This is known as a case-closed survey, and it determines how happy customers are with the support they received. Survey Tips & Tricks

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Survey Net Promoter Score Feedback NPS 220

GetFeedback

JANUARY 2, 2020

Bad survey questions can easily muddy your data and derail your business decisions. Here are 7 examples of questions to avoid in your next survey. Articles

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Survey Examples Data 213

GetFeedback

APRIL 22, 2019

Customer Satisfaction Score (CSAT) surveys have emerged as the gold standard for measuring how customers perceive their interactions with a brand. However, there are many different survey methods to choose from to measure a customer’s experience — including Customer Effort Score (CES) , Net Promoter Score (NPS) , and many more. Which begs the question: In today’s environment, is the Customer Satisfaction Score (CSAT) survey still relevant?

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Effort Score Customer Satisfaction Survey Net Promoter Score 251

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A global survey of 500 key decision makers by Opus Research shows the core benefits of making the leap to an omnichannel contact center, such as uncovering actionable business insights on employee-customer interactions.

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GetFeedback

MAY 28, 2020

The 8 steps to creating a successful post-purchase survey plan. Articles

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Ecommerce Sales Survey How To 403

GetFeedback

MARCH 11, 2019

SMS surveys — also known as text message surveys — are perfect for reaching those customers always on the go. There are many scenarios in which SMS serves as the best survey channel, but we’ll save that for another blog post. We’ll start with SMS survey best practices. SMS survey best practices. Keep your SMS survey brief. Same goes for the survey URL — make sure you’re using a URL shortener to save on space. Follow up on your SMS survey.

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Survey Wireless Feedback omnichannel 163

GetFeedback

DECEMBER 27, 2018

The benefits of online surveys are vast. In fact, Pew Research noted that online surveys are one of the cheapest, most convenient means of data collection that include very limited influence from social bias. Even though creating an online survey nowadays is much easier than in the past, that’s not to say all aspects of surveys are easy. 4 Ways to Distribute Online Surveys. Send email surveys. Keep the focus on the survey.

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Survey How To Social Media Tips 183

MaritzCX

JULY 19, 2018

This is an article written by MaritzCX in which the nature of survey questions are examined and connections to business results are illustrated.

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Survey Customer Satisfaction Connections Customers 260

Advertiser: ZoomInfo

As buyer expectations continue to heighten, marketing and sales teams are feeling pressured to deliver authentic messaging to buyers at every point of their customer journey. This report aims to highlight the current state of B2B database and contact acquisition strategies, and organizations’ goals to leverage data to fuel their go-to-market strategies in 2020 and beyond.

Report

QuestionPro Audience

FEBRUARY 14, 2018

Surveys are powerful tools that businesses rely on to learn the motivations of consumers and gain insight into their feelings towards brands. However, if the participants are responding arbitrarily, the survey instrument may need some attention in order to get the actionable data necessary to make accurate decisions. It is important to keep survey respondents engaged in order to ensure a positive experience for both parties involved.

Survey 224

Survey Engagement ROI Data 224

GetFeedback

AUGUST 2, 2018

Have you ever sent a survey and realized, after the fact, that your questions were confusing or misleading? And while bad survey questions aren’t the end of the world, they can easily muddy your data and derail your business decisions. Examples of Bad Survey Questions. This language influences the survey taker’s selection. Assumptive questions leave out essential information that is necessary to understand the survey-taker. Online Surveys

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Survey Examples Software Consulting 210

MaritzCX

DECEMBER 20, 2019

Experts Share Best Practices for Survey Design It can be tough to set up a survey. Our experts at MaritzCX have pinpointed the tips and best practices that will effectively guide you to be successful when building and administering surveys.

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Tips Survey Customer Experience Customers 260

Heart of the Customer

JULY 15, 2020

CX people focus on survey results; their thoughts are on how to improve the experience in order to improve […]. The post Chase Business Results, Not Survey Scores appeared first on Heart of the Customer. Surveys & Feedback CX Tips Executives metrics SurveysWe had a great discussion on LinkedIn a few weeks ago about the disconnect between customer experience and leadership.

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Survey Leadership How To Customer Experience 69

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GetFeedback

AUGUST 30, 2019

That’s where surveys come in. . Today’s technology makes it easy for businesses to design , create and distribute customer surveys. This post will cover three ways that surveys can be used to help you drum up more leads for your business at different stages of the customer journey. . Let’s go over some of the different ways you can use surveys to help you land more leads for your business. How to use surveys to engage your audience. Online Surveys

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Survey How To Entertainment Social Media 233

Heart of the Customer

APRIL 16, 2020

During Week 2 of the pandemic, I received a survey request that I felt was ill-conceived. The post Surveys in the Time of Pandemic appeared first on Heart of the Customer. Surveys Voice of the Customer Coronavirus Customer Experience CX tip

Survey 93

Survey Video Tips Customer Experience 93

GetFeedback

NOVEMBER 12, 2018

Creating a customer survey is hard work. We know how painful this process can be, which is why we’ve created a pre-survey checklist to put your nerves at ease and help you launch the perfect customer survey. Creating your customer survey. Designing your survey.

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Survey Social Media Tips Analysis 246

GetFeedback

JULY 4, 2019

Not many companies spend the necessary time to designing surveys that look good. Design is often overlooked, which is a shame because it’s an essential part of getting the best survey results. Good survey design does so much more than look pretty, it shows professionalism and that a brand cares about providing a good customer experience at every interaction. Remember that the survey is there to capture people’s responses to a question. Summary: designing surveys.

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Survey Brands Study Examples 150

This is an interactive checklist to use when finalizing a customer feedback survey. It is intended to help companies reduce response bias by making survey surveys are structured correctly. Learn more: [link]

Survey

Opinionator

JULY 10, 2020

rePOS Surveys have very little value…but there is something better. Introduction to the POS Survey. Point-of-sale surveys (POS), also known as receipt surveys, are one of the main ways that retailers gather customer feedback. What are POS Surveys? >?rePOS

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Survey Feedback Hospitality Healthcare 52

Vision Critical

APRIL 7, 2016

Jon Reed, the co-founder of the website diginomica , is sick and tired of surveys. Every customer interaction, no matter how trivial, triggers a survey,” he grumbles in a recently published article. “If If my toothpaste company knew when I finished brushing, they would send me a freaking survey.”. Indeed, as Reed’s headline proclaims , “ The survey epidemic is upon us—and something must be done.”. Why are ad-hoc surveys everywhere?

Survey 138

Survey Software Company Customer Experience 138

GetFeedback

APRIL 1, 2019

With all this focus on alternative survey distribution channels, you may think that emails are going the way of the rotary phone, but that couldn’t be any further from the truth. Email surveys are still the tried-and-tested avenue most brands use to collect feedback from their customers. . In this post, we’ll look at three different scenarios wherein email surveys are the ideal option for gathering great customer feedback. . How to Write the Best Email Survey Subject Line.

Survey 190

Survey Net Promoter Score Feedback NPS 190

Customercount

MAY 13, 2020

CustomerCount president Bob Kobek considers the downsides of taking a telephone survey when our time is precious and other survey options are available. The post The downsides of a telephone survey appeared first on CustomerCount. Customer Engagement & Satisfaction Customer Feedback Management Insights Surveys customer satisfaction surveys customer survey telephone survey

Survey 48

Survey Feedback Customer Satisfaction Customer Engagement 48

Advertiser: Delighted

Take your CX program to the next level. Delighted’s survey guide will give you the tools you need to become an expert in customer experience survey design, writing effective questions, connecting with your audience, and turning feedback data into action.

Survey

Wootric

SEPTEMBER 23, 2020

Are you happy with your survey response rate? A low response rate can be a problem because you’re not only missing out on valuable data, but you may be irritating your customers by sending complex surveys at the wrong time. Now, you may be wondering… what is a good survey response rate?

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Survey Net Promoter Score Effort Score How To 65

Lumoa

APRIL 22, 2020

Conducting B2B customer surveys is for many a struggle. There are two major problems that B2B surveys often experience; not able to collect enough responses and hard to act on the feedback. Learn how to overcome these typical B2B survey problems. Feed generated with FetchRSS

ROI 174

ROI B2B Survey Customer Experience 174

GetFeedback

AUGUST 31, 2018

Surveys are an essential tool for businesses that care about connecting with their customers. And with GetFeedback, you can create branded surveys that look flawless on any device—desktop or mobile. Export a beautiful one-touch survey email. Personalize the survey experience.

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Survey Knowledge Base Net Promoter Score Effort Score 204

IntouchInsight

MARCH 9, 2017

Survey Voice of the Customer Customer Experience ManagementWhat do customers think about your brand? Are they satisfied with your customer service? Do they think there are areas where you could improve? Knowing the answers to these questions is critical in your efforts to win new customers and maintain existing ones, because when your customers aren’t satisfied, you risk losing business to your competitors.

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Survey Brands Customer Service Customer Experience Management 126

Speaker: Sam Hahn, VP of Technology & Technology Evangelist, eGain Corporation

However, only 4% of respondents said they had even deployed AI, let alone get business benefits from it, according to a Gartner survey. To say that there has been a lot of hype around AI is an understatement.

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Storyminers

MAY 3, 2017

If you follow this survey’s implied advice, you’ll spend more time and money on #1, less of your budget on #2, and so on. The post “The Survey Shows” Doesn’t Mean The Survey Knows appeared first on Storyminers. Blog CX in Retail Retail Apparel CX Loyalty Personalization Springboard Retail SurveyNearly 70% of shoppers will revisit a clothing store because of personalization.

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Survey Apparel Retail Banking 153