INDUSTRY INSIGHTS YOUR PEERS ARE READING
Astea is increasing investor awareness as company growth continues by attending this conference in Los Angeles, CA. Astea is excited to be attending several investor conferences this year, including the LD Micro 11th Annual Main Event taking place this week in Los Angeles, California. MORE
The post Retail Innovation Conference appeared first on Optimove. events MORE
Paying conference guests often have high expectations and rightly so. However, the most useful thing you can do as a conference organiser is to approach ALL aspects from a proactive perspective, asking – where can we add value to the delegate experience? Conference Catering. MORE
This week, I made my 5th annual pilgrimage to the MIT Sloan Sports Analytics Conference, As always, I really enjoyed hearing players, owners, general managers, members of the press, and experts discuss two of my favorite topics: #sports and #analytics. This was the 10th year of the conference. Customer experience Sports analytics MIT Sloan Sports Analytics Conference MLB NBA NFL NHL MORE
I was happy to be able to attend the CASRO Tech conference in New York last week. This was my second time attending the Tech Conference but I have attended the CASRO Online conference several times in the. MORE
This week, I attended the annual MIT Sloan Sports Analytics Conference , Once again, I really enjoyed hearing players, owners, general managers, members of the press, and experts discuss two of my favorite topics: #sports and #analytics. My highlights from last year’s conference included several memorable quotes from Stan Van Gundy (Coach of the Detroit Pistons). The bottom line : I can’t wait for next year’s conference! MORE
We created the Pulse Customer Success Community in May of 2013 with our first Pulse conference. The post Pulse Is a Community, Not a Conference appeared first on Customer Success Software | Gainsight. Middle school. MORE
Our company spends a lot of time studying and measuring the customer experience and yesterday was special because I was at the Google Think Auto conference and it gets you thinking. Looking for ideas to enhance the customer experience in the automotive industry is a fascinating journey. A highlight was the retail expert from the UK. View Article MORE
The team here at Strativity is a big fan of Forrester’s annual CX conference. This year, The post Seeing the Forest AND the Trees—Reflections of Forrester’s CX ’19 Conference appeared first on Strativity. For the last few years, we’ve attended, presented, and sponsored—it’s always great to connect with clients, colleagues, and industry leaders, and this year was no different….except except in one respect. MORE
The latest evidence that the discipline is on a roll is that right now you can attend not one, not two, but three service design conferences in as many weeks. Here’s the schedule: The Service Experience Conference 2017. Service Design Global Conference 2017. MORE
I was happy to be able to attend the CASRO Tech conference in New York last week. This was my second time attending the Tech Conference but I have attended the CASRO Online conference several times in. It’s always good to meet with vendors and see what other firms in the industry are working on. View Article MORE
CX really lends itself to great conferences – practitioners are really keen to share their expertise, and it can be truly inspiring to hear stories of fantastic CX from other brands. Here’s our round-up of the 5 conferences in Europe we think every CX professional should be at: 1. MORE
Astea Executive Leadership to Present at the 2019 Stifel Cross Sector Insight Conference on June 10. The conference will be held at the InterContinental Hotel in Boston, MA. Astea executives will be available for one-on-one meetings throughout the three-day conference. MORE
Our company spends a lot of time studying and measuring the customer experience and yesterday was special because I was at the Google Think Auto conference and it gets you thinking. Looking for ideas to enhance the customer experience in the automotive industry is a fascinating journey. A highlight was the retail expert from the UK. View Article MORE
The C hief Customer Officer Fall, 2018 (CCO), held September 12th-13th in San Diego, is an interactive peer-lead conference attracting senior-level customer focused professionals. Totango is in attendance at this year’s conference where the topics consists of best practices and strategies that go beyond the CCO business case, driving C-level accountability for customer centricity. MORE
PHILADELPHIA, PA – February 1, 2019 – CX University announces a new partnership with The Focus Group for upcoming conference events for Customer Experience World (CEW). The post CX University Joins The Focus Group for Upcoming Conference Events appeared first on CX University. MORE
Our company spends a lot of time studying and measuring the customer experience and yesterday was special because I was at the Google Think Auto conference and it gets you thinking. Looking for ideas to enhance the customer experience in the automotive industry is a fascinating journey. A highlight was the retail expert from the UK. View Article. Automotive MORE
I was happy to be able to attend the CASRO Tech conference in New York last week. This was my second time attending the Tech Conference but I have attended the CASRO Online conference several times in. It’s always good to meet with vendors and see what other firms in the industry are working on. View Article MORE
The Service Profit Chain Institute Workout was delighted to launch its new SaaS platform, CX Workout , at the CX Fusion conference in Las Vegas, April 25-27, 2016. The first full day of the CX Fusion conference had a great start with several keynote speakers. MORE
conference this week in my hometown of Indianapolis. Conference appeared first on CustomerCount. News CARE conferenceI had the pleasure of attending the Cooperative Association of Resort Exchangers (C.A.R.E.) I came away with 10 distinct impressions. MORE
83 Last week I attended O’Reilly’s Velocity and Software Architecture conferences—a double-bill targeting modern developers. It’s no wonder O’Reilly decided to combine the Software Architecture and Velocity conferences, seeing how these are the most transformative topics of modern software. One of the most striking differences between this year’s conference and what I saw in 2009 is the focus on large-scale distributed applications. MORE
Last week, I attended the MEET conference in Washington, DC sponsored by the Hospitality Sales and Marketing Association International (HSMAI). This was a premiere conference that gathered a wide variety of meeting planners across diverse industries. MORE
Here at DataStax we’re already looking forward to DataStax Accelerate , the world’s premier Apache Cassandra conference. The conference is being held May 21-23, 2019 in National Harbor, Maryland. Of course, a conference is only as good as the quality of its content, and that’s where you come in. Even if you’re not actively seeking career advancement, speaking at conferences can open doors you never knew existed. This is a conference of peers. MORE
With the research landscape always changing, many people head to conferences to stay up to speed with new technology, understand the latest trends, and connect with peers facing similar challenges. Here’s our round-up of 4 of the best conferences across Europe in 2019. MORE
The post We conquered our first Collision conference appeared first on Keatext. Leadership Collision text analytics thought leadership MORE
I was recently contacted by the team running the Net Promoter Conference in Miami Beach next week, February 3 and 4. Conferences Customer experience Customer strategy John Abraham NetPromoter Richard Owen Satmetrix MORE
Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. Event & Conference Survey Questions from Beginning to Send. The best conference and event survey questions to ask at each stage. MORE
The post 5 Key CX Takeaways from the Medallia Experience Conference appeared first on Strativity. Last week, LRW-CX and Strativity teamed up to sponsor Medallia’s annual Experience event, where roughly 2,000 experience management professionals from across various industries gathered to share challenges, highlight best practices, and inspire one another with so many CX possibilities still on the horizon. Stepping back. MORE
Between work, family, and other commitments such as school or sports, there usually isn’t enough time to keep up with the nuances of our industry. MORE
If you’re a customer service or CX professional who appreciates a good conference, 2019 is your year. The post The Top 26 Customer Service & CX Conferences in 2019 appeared first on Stella Connect. Team Performance cx conferences customer service conferences 2019There will be no shortage of opportunities to learn from leading experts, network […]. MORE
Last Thursday I had the pleasure of attending DTL QC , a conference hosted by the Retail Council of Canada that brings together retail decision makers and influencers to rethink retail in the age of disruption. MORE
Last week I joined insights leaders at the 2019 Yale Insights Conference and WOW did I learn a lot! As a newcomer to both the conference and the industry, I was inspired as speakers tackled some of the biggest trends, challenges, and opportunities shaping the future of insights. MORE
We are excited to announce the new Customer Success Summit Conference for 2019, an evolution of our premier industry event for customer success thought leaders, practitioners and visionaries. To continue the momentum and further enhance the attendee experience, the new conference will provide a more curated and intimate setting for CS professionals to meet, collaborate, network and learn best practices and strategies for achieving customer-centric growth in 2019. MORE
Conference Customer Success EventCustomer Success Buzz at TSW. Customer success is hot. Notably, over 50% of the attendees at TSIA’s Spring Technology & Services World (TSW) event this year were in customer success. TSW buzzed with people who were both in the know and those looking to better understand what a Customer Success program really means and how to get started. Organizations are finally recognizing they cannot afford to ignore their most important asset – their customer. MORE
Summarized below are a few of the most popular trends coming out of the conference… Most of us are not ready for AI. A poll of the conference audience showed a great deal of inconsistently, with many rolling it up as part of Customer Service. MORE
The conference kicked off with a keynote from customer service author, consultant, and trainer, Jeff Toister. So when Jenny opens her session with a short breathing exercise, it’s a wonderfully welcome moment of calm in a sea of conference madness. MORE
Conference speaker diversity is key component for maximum success. The post Conference Speaker Diversity: Eliminate 5 Needless Obstacles appeared first on KateNasser.com. Overcome these 5 obstacles and have a diverse slate of speakers. From Kate Nasser, The People Skills Coach™. MORE
Conference Related Topics Comm100
MAY 21, 2019
The conference kicked off with a keynote from customer service author, consultant, and trainer, Jeff Toister. So when Jenny opens her session with a short breathing exercise, it’s a wonderfully welcome moment of calm in a sea of conference madness.
GetFeedback
NOVEMBER 20, 2018
Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. Event & Conference Survey Questions from Beginning to Send. The best conference and event survey questions to ask at each stage.
Customercount
MAY 10, 2019
conference this week in my hometown of Indianapolis. Conference appeared first on CustomerCount. News CARE conferenceI had the pleasure of attending the Cooperative Association of Resort Exchangers (C.A.R.E.) I came away with 10 distinct impressions.
Kerry Bodine
OCTOBER 22, 2017
The latest evidence that the discipline is on a roll is that right now you can attend not one, not two, but three service design conferences in as many weeks. Here’s the schedule: The Service Experience Conference 2017. Service Design Global Conference 2017.
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recent Digital+AI conference to get a fundamental understanding. If Artificial Intelligence (AI) for the overall business is a red hot. topic in C-suites, AI for customer engagement is white hot. wonder professionals, who had removed AI from their resumes, are. scrambling to add it back in!
Chadwick Martin Bailey
MAY 15, 2019
Last week I joined insights leaders at the 2019 Yale Insights Conference and WOW did I learn a lot! As a newcomer to both the conference and the industry, I was inspired as speakers tackled some of the biggest trends, challenges, and opportunities shaping the future of insights.
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Experience Matters
MARCH 1, 2015
This week, I attended the annual MIT Sloan Sports Analytics Conference , Once again, I really enjoyed hearing players, owners, general managers, members of the press, and experts discuss two of my favorite topics: #sports and #analytics. My highlights from last year’s conference included several memorable quotes from Stan Van Gundy (Coach of the Detroit Pistons). The bottom line : I can’t wait for next year’s conference!
Keatext
JUNE 3, 2019
The post We conquered our first Collision conference appeared first on Keatext. Leadership Collision text analytics thought leadership
Experience Matters
MARCH 13, 2016
This week, I made my 5th annual pilgrimage to the MIT Sloan Sports Analytics Conference, As always, I really enjoyed hearing players, owners, general managers, members of the press, and experts discuss two of my favorite topics: #sports and #analytics. This was the 10th year of the conference. Customer experience Sports analytics MIT Sloan Sports Analytics Conference MLB NBA NFL NHL
Optimove
APRIL 7, 2019
The post Retail Innovation Conference appeared first on Optimove. events
MaritzCX
JUNE 5, 2013
I was happy to be able to attend the CASRO Tech conference in New York last week. This was my second time attending the Tech Conference but I have attended the CASRO Online conference several times in the.
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Astea
DECEMBER 5, 2018
Astea is increasing investor awareness as company growth continues by attending this conference in Los Angeles, CA. Astea is excited to be attending several investor conferences this year, including the LD Micro 11th Annual Main Event taking place this week in Los Angeles, California.
Gainsight
JUNE 3, 2019
We created the Pulse Customer Success Community in May of 2013 with our first Pulse conference. The post Pulse Is a Community, Not a Conference appeared first on Customer Success Software | Gainsight. Middle school.
Kate Nasser
NOVEMBER 13, 2016
Conference speaker diversity is key component for maximum success. The post Conference Speaker Diversity: Eliminate 5 Needless Obstacles appeared first on KateNasser.com. Overcome these 5 obstacles and have a diverse slate of speakers. From Kate Nasser, The People Skills Coach™.
MaritzCX
JUNE 5, 2013
I was happy to be able to attend the CASRO Tech conference in New York last week. This was my second time attending the Tech Conference but I have attended the CASRO Online conference several times in. It’s always good to meet with vendors and see what other firms in the industry are working on. View Article
MaritzCX
JUNE 5, 2013
I was happy to be able to attend the CASRO Tech conference in New York last week. This was my second time attending the Tech Conference but I have attended the CASRO Online conference several times in. It’s always good to meet with vendors and see what other firms in the industry are working on. View Article
StellaService
JANUARY 22, 2019
If you’re a customer service or CX professional who appreciates a good conference, 2019 is your year. The post The Top 26 Customer Service & CX Conferences in 2019 appeared first on Stella Connect. Team Performance cx conferences customer service conferences 2019There will be no shortage of opportunities to learn from leading experts, network […].
MaritzCX
SEPTEMBER 12, 2017
Between work, family, and other commitments such as school or sports, there usually isn’t enough time to keep up with the nuances of our industry.
CSM Magazine
JUNE 6, 2019
Paying conference guests often have high expectations and rightly so. However, the most useful thing you can do as a conference organiser is to approach ALL aspects from a proactive perspective, asking – where can we add value to the delegate experience? Conference Catering.
Strativity
JUNE 10, 2019
The post 5 Key CX Takeaways from the Medallia Experience Conference appeared first on Strativity. Last week, LRW-CX and Strativity teamed up to sponsor Medallia’s annual Experience event, where roughly 2,000 experience management professionals from across various industries gathered to share challenges, highlight best practices, and inspire one another with so many CX possibilities still on the horizon. Stepping back.
datastax
JUNE 18, 2019
Last week I attended O’Reilly’s Velocity and Software Architecture conferences—a double-bill targeting modern developers. It’s no wonder O’Reilly decided to combine the Software Architecture and Velocity conferences, seeing how these are the most transformative topics of modern software. One of the most striking differences between this year’s conference and what I saw in 2009 is the focus on large-scale distributed applications.
CX University
FEBRUARY 1, 2019
PHILADELPHIA, PA – February 1, 2019 – CX University announces a new partnership with The Focus Group for upcoming conference events for Customer Experience World (CEW). The post CX University Joins The Focus Group for Upcoming Conference Events appeared first on CX University.
MaritzCX
SEPTEMBER 13, 2013
Our company spends a lot of time studying and measuring the customer experience and yesterday was special because I was at the Google Think Auto conference and it gets you thinking. Looking for ideas to enhance the customer experience in the automotive industry is a fascinating journey. A highlight was the retail expert from the UK. View Article. Automotive
MaritzCX
SEPTEMBER 13, 2013
Our company spends a lot of time studying and measuring the customer experience and yesterday was special because I was at the Google Think Auto conference and it gets you thinking. Looking for ideas to enhance the customer experience in the automotive industry is a fascinating journey. A highlight was the retail expert from the UK. View Article
MaritzCX
SEPTEMBER 13, 2013
Our company spends a lot of time studying and measuring the customer experience and yesterday was special because I was at the Google Think Auto conference and it gets you thinking. Looking for ideas to enhance the customer experience in the automotive industry is a fascinating journey. A highlight was the retail expert from the UK. View Article
Totango
SEPTEMBER 12, 2018
The C hief Customer Officer Fall, 2018 (CCO), held September 12th-13th in San Diego, is an interactive peer-lead conference attracting senior-level customer focused professionals. Totango is in attendance at this year’s conference where the topics consists of best practices and strategies that go beyond the CCO business case, driving C-level accountability for customer centricity.
Customers Rock!
JANUARY 27, 2011
I was recently contacted by the team running the Net Promoter Conference in Miami Beach next week, February 3 and 4. Conferences Customer experience Customer strategy John Abraham NetPromoter Richard Owen Satmetrix
MaritzCX
SEPTEMBER 14, 2012
Last week, I attended the MEET conference in Washington, DC sponsored by the Hospitality Sales and Marketing Association International (HSMAI). This was a premiere conference that gathered a wide variety of meeting planners across diverse industries.
Strativity
JUNE 18, 2019
The team here at Strativity is a big fan of Forrester’s annual CX conference. This year, The post Seeing the Forest AND the Trees—Reflections of Forrester’s CX ’19 Conference appeared first on Strativity. For the last few years, we’ve attended, presented, and sponsored—it’s always great to connect with clients, colleagues, and industry leaders, and this year was no different….except except in one respect.
Qualtrics
FEBRUARY 24, 2019
CX really lends itself to great conferences – practitioners are really keen to share their expertise, and it can be truly inspiring to hear stories of fantastic CX from other brands. Here’s our round-up of the 5 conferences in Europe we think every CX professional should be at: 1.
CX Accelerator
OCTOBER 25, 2018
Summarized below are a few of the most popular trends coming out of the conference… Most of us are not ready for AI. A poll of the conference audience showed a great deal of inconsistently, with many rolling it up as part of Customer Service.
iPerceptions
NOVEMBER 3, 2015
Last Thursday I had the pleasure of attending DTL QC , a conference hosted by the Retail Council of Canada that brings together retail decision makers and influencers to rethink retail in the age of disruption.
CX Workout - Ideas Blog
MAY 10, 2016
The Service Profit Chain Institute Workout was delighted to launch its new SaaS platform, CX Workout , at the CX Fusion conference in Las Vegas, April 25-27, 2016. The first full day of the CX Fusion conference had a great start with several keynote speakers.
Totango
FEBRUARY 25, 2019
We are excited to announce the new Customer Success Summit Conference for 2019, an evolution of our premier industry event for customer success thought leaders, practitioners and visionaries. To continue the momentum and further enhance the attendee experience, the new conference will provide a more curated and intimate setting for CS professionals to meet, collaborate, network and learn best practices and strategies for achieving customer-centric growth in 2019.
datastax
DECEMBER 18, 2018
Here at DataStax we’re already looking forward to DataStax Accelerate , the world’s premier Apache Cassandra conference. The conference is being held May 21-23, 2019 in National Harbor, Maryland. Of course, a conference is only as good as the quality of its content, and that’s where you come in. Even if you’re not actively seeking career advancement, speaking at conferences can open doors you never knew existed. This is a conference of peers.
Qualtrics
FEBRUARY 25, 2019
With the research landscape always changing, many people head to conferences to stay up to speed with new technology, understand the latest trends, and connect with peers facing similar challenges. Here’s our round-up of 4 of the best conferences across Europe in 2019.
Totango
JUNE 6, 2018
Conference Customer Success EventCustomer Success Buzz at TSW. Customer success is hot. Notably, over 50% of the attendees at TSIA’s Spring Technology & Services World (TSW) event this year were in customer success. TSW buzzed with people who were both in the know and those looking to better understand what a Customer Success program really means and how to get started. Organizations are finally recognizing they cannot afford to ignore their most important asset – their customer.
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