3 Service Design Conferences in 3 Weeks? Wow!

Kerry Bodine

The latest evidence that the discipline is on a roll is that right now you can attend not one, not two, but three service design conferences in as many weeks. Here’s the schedule: The Service Experience Conference 2017. Service Design Global Conference 2017.

Notes from CASRO Tech Conference

MaritzCX

I was happy to be able to attend the CASRO Tech conference in New York last week. This was my second time attending the Tech Conference but I have attended the CASRO Online conference several times in the.

Conference Speaker Diversity: Eliminate 5 Needless Obstacles

Kate Nasser

Conference speaker diversity is key component for maximum success. The post Conference Speaker Diversity: Eliminate 5 Needless Obstacles appeared first on KateNasser.com. Overcome these 5 obstacles and have a diverse slate of speakers. From Kate Nasser, The People Skills Coach™.

MaritzCX’s Brion Scheidel to Speak at Megaputer Analytics Conference

MaritzCX

Between work, family, and other commitments such as school or sports, there usually isn’t enough time to keep up with the nuances of our industry.

Notes from CASRO Tech Conference

MaritzCX

I was happy to be able to attend the CASRO Tech conference in New York last week. This was my second time attending the Tech Conference but I have attended the CASRO Online conference several times in. It’s always good to meet with vendors and see what other firms in the industry are working on. View Article

Customer Success Trend at TSW Spring 2018 Conference

Totango

Conference Customer Success EventCustomer Success Buzz at TSW. Customer success is hot. Notably, over 50% of the attendees at TSIA’s Spring Technology & Services World (TSW) event this year were in customer success. TSW buzzed with people who were both in the know and those looking to better understand what a Customer Success program really means and how to get started. Organizations are finally recognizing they cannot afford to ignore their most important asset – their customer.

Google Think Auto 2013 Conference – Reflections

MaritzCX

Our company spends a lot of time studying and measuring the customer experience and yesterday was special because I was at the Google Think Auto conference and it gets you thinking. Looking for ideas to enhance the customer experience in the automotive industry is a fascinating journey. A highlight was the retail expert from the UK. View Article. Automotive

Google Think Auto 2013 Conference – Reflections

MaritzCX

Our company spends a lot of time studying and measuring the customer experience and yesterday was special because I was at the Google Think Auto conference and it gets you thinking. Looking for ideas to enhance the customer experience in the automotive industry is a fascinating journey. A highlight was the retail expert from the UK. View Article

Google Think Auto 2013 Conference – Reflections

MaritzCX

Our company spends a lot of time studying and measuring the customer experience and yesterday was special because I was at the Google Think Auto conference and it gets you thinking. Looking for ideas to enhance the customer experience in the automotive industry is a fascinating journey. A highlight was the retail expert from the UK. View Article

Key Commerce Takeaways from PipelinePros Insight 2018 Conference

Smarter CX

This week, the SmarterCX.com team is in attendance at Insight 2018 , the second annual conference hosted by PipelinePros, the Oracle ATG, Endeca, and Oracle Commerce Cloud user group.

Customer Experience Conference Next Week: NetPromoter

Customers Rock!

I was recently contacted by the team running the Net Promoter Conference in Miami Beach next week, February 3 and 4. Conferences Customer experience Customer strategy John Abraham NetPromoter Richard Owen Satmetrix

Insights from Meeting Planners at the HSMAI MEET conference

MaritzCX

Last week, I attended the MEET conference in Washington, DC sponsored by the Hospitality Sales and Marketing Association International (HSMAI). This was a premiere conference that gathered a wide variety of meeting planners across diverse industries.

3 CX Takeaways from the 2018 Gartner Digital Marketing Conference

Smarter CX

At the Gartner Digital Marketing Conference 2018 in San Diego, I got a good look at all the ways that marketing will change over the next 5 to 10 years. Here are 3 takeaways from the conference that every marketer should consider when looking ahead.

Customer Experience Conference and Events Calendar 2018 – 2019

Smarter CX

Looking for customer experience conference and events information for 2018 and 2019? We’ve compiled a new version of our CX professional’s guide to industry conferences and virtual events to continue to keep you up-to-date, in-the-know, and ever-smarter this year. Bookmark this page and check back as we update event and conference information throughout the year. April 2018 CX Events and Conferences. Global Retailing Conference.

8 Must-Attend Customer Experience Conferences in 2018

iPerceptions

Looking to check out a CX conference in 2018 so you can get up to speed on the latest trends and converse with your peers, but struggling to choose which one? Are you on a strict budget and are not sure which conference is the best bang for your buck? If this sounds familiar, this blog post is for you. Customer Experience

Myra Golden’s Keynote for the DFW Airport Women’s Conference (WIN) 2016

Myra Golden

I loved speaking at the 2016 DFW Airport Women’s Initiative Network (WIN) Conference. Customer Experience Keynote Speaker Uncategorized DFW 2016 WIN Conference DFW Airport WIN Conference Myra Golden Women's Keynote Speaker

Video: The MaritzCX Automotive Conference: What Did We Learn? (Part Two)

MaritzCX

To hear what clients learned at the MaritzCX Automotive Conference is much more meaningful when they tell us in their own words. Here’s a few more stories, this time from Kia, Honda, and Dominion Dealer Solutions. Until next time. Chris @christravell. Automotive

Video: The MaritzCX Automotive Conference: What Did We Learn? (Part Two)

MaritzCX

To hear what clients learned at the MaritzCX Automotive Conference is much more meaningful when they tell us in their own words. Here’s a few more stories, this time from Kia, Honda, and Dominion Dealer Solutions. Until next time. Chris @christravell

Video: The MaritzCX Automotive Conference: What Did We Learn? (Part Two)

MaritzCX

To hear what clients learned at the MaritzCX Automotive Conference is much more meaningful when they tell us in their own words. Here’s a few more stories, this time from Kia, Honda, and Dominion Dealer Solutions. Until next time. Chris @christravell

Video: The MaritzCX Automotive Conference: What Did We Learn? (Part One)

MaritzCX

One of the benefits of the MaritzCX Automotive Conference was that we had competitors sitting side by side who talked about the challenges they face.

Video: The MaritzCX Automotive Conference: What Did We Learn? (Part One)

MaritzCX

One of the benefits of the MaritzCX Automotive Conference was that we had competitors sitting side by side who talked about the challenges they face.

Video: The MaritzCX Automotive Conference: What Did We Learn? (Part One)

MaritzCX

One of the benefits of the MaritzCX Automotive Conference was that we had competitors sitting side by side who talked about the challenges they face.

World Council of Credit Unions Conference in Singapore: Keynote Speech by Ron Kaufman

Up Your Service

Ron Kaufman will be delivering a keynote speech on “Achieving Service Excellence with People and Fintech Working Together” at the 2018 World Credit Union Conference in Singapore on 18 July 2018. Company Updates WCCU WCCU Conference World Council of Credit Unions World Credit Unio

World Council of Credit Unions Conference in Singapore: Keynote Speech by Ron Kaufman

Up Your Service

Ron Kaufman will be delivering a keynote speech on “Achieving Service Excellence with People and Fintech Working Together” at the 2018 World Credit Union Conference in Singapore on 18 July 2018. Company Updates WCCU WCCU Conference World Council of Credit Unions World Credit Unio

Microsoft Digital Transformation #Env16 Conference: AccuWeather

Natalie Petouhof

CIO Conferences Digital Disruption digital transformation Dr. Natalie's Blog Internet of Analytics Internet of Things IOT @drnatalie #Env16 10 billion data requests AccuWeather instantly deliver information and businesses Microsoft Cloud natalie petouhof

7 Must-Attend Customer Experience Conferences in 2016

iPerceptions

There's no shortage of customer experience focused conferences and in 2016 it is going to be no different. These events offer boundless opportunities for networking, discovery and communication.

Insights from Meeting Planners at the HSMAI MEET conference

MaritzCX

Last week, I attended the MEET conference in Washington, DC sponsored by the Hospitality Sales and Marketing Association International (HSMAI). This was a premiere conference that gathered a wide variety of meeting planners across diverse industries. HSMAI has been gracious enough to sponsor and distribute a series of ‘Future of Meetings’ papers produced through the. View Article

Insights from Meeting Planners at the HSMAI MEET conference

MaritzCX

Last week, I attended the MEET conference in Washington, DC sponsored by the Hospitality Sales and Marketing Association International (HSMAI). This was a premiere conference that gathered a wide variety of meeting planners across diverse industries. HSMAI has been gracious enough to sponsor and distribute a series of ‘Future of Meetings’ papers produced through the. View Article

F8: News From the Conference

Natalie Petouhof

Conferences Digital Disruption digital transformation Facebook @constellationr @drnatalie 10-year roadmap Account Kit API Constellation Research F8 Facebook Surround 360 Mark Zuckerberg natalie petouhoff Save ButtonTweet F8 2016 kicked, with a packed house of more than 2,600 people and hundreds of thousands of people watching via Facebook Live.

Cyber Conferences, It Shouldn’t Be This Way.

Forrester's Customer Insights

I recently saw another posting/photo from a friend in the industry that showed what amounts to “booth babes” at yet another conference, this time it wasn’t in Vegas, it was in Europe.

Google ThinkAuto Conference Provided Insight for Dealers and OEMs Alike

MaritzCX

I gave a talk yesterday at the 2012 Google ThinkAuto Conference in Toronto. There were two things that stood out for the day: Google has a lot of smart people; I was the second oldest guy in the room next to Dennis DesRosiers. There were several themes that emerged that have important implications for dealers. View Article. Automotive

Google ThinkAuto Conference Provided Insight for Dealers and OEMs Alike

MaritzCX

I gave a talk yesterday at the 2012 Google ThinkAuto Conference in Toronto. There were two things that stood out for the day: Google has a lot of smart people; I was the second oldest guy in the room next to Dennis DesRosiers. There were several themes that emerged that have important implications for dealers. View Article

Google ThinkAuto Conference Provided Insight for Dealers and OEMs Alike

MaritzCX

I gave a talk yesterday at the 2012 Google ThinkAuto Conference in Toronto. There were two things that stood out for the day: Google has a lot of smart people; I was the second oldest guy in the room next to Dennis DesRosiers. There were several themes that emerged that have important implications for dealers. View Article

Customer Experience Conferences and Events to Attend in 2017

ReviewTrackers

To help your leaders and managers in your organization become CX experts, we compiled a list of customer experience conferences and events to attend this 2017. Customer Experience Conferences and Events. Gartner Digital Marketing Conference.

Microsoft Envision Conference: Digital Transformation #ENV16

Natalie Petouhof

Tweet Among the many stories at Microsoft Envision Conference were those around digital transformation. Big Data Digital Disruption Digital Marketing Dr. Natalie's Blog Internet of Analytics Internet of Things IOT Leadership @drnatalie volvo digital transformation hololens Microsoft Dynamics Microsoft Envision Conference natalie petouhoff

From The Field: Oracle CX Conference 2016 Report

Natalie Petouhof

Tweet What we saw at the conference was a full suite for customer experience. Troy Carter, Atomic Factory, Keynote at Oracle CX Conference.

ATD 2018 International Conference and Exposition | 6.-.9.2018

Happy or Not

May 6-9, 2018 | San Diego, US HappyOrNot® is thrilled to be exhibiting at the 75th annual ATD International Conference and Exposition. The post ATD 2018 International Conference and Exposition | 6.-.9.2018

From the Field: Capgemini Analyst Conference #capgemniAD16

Natalie Petouhof

Tweet Old Dogs Can Learn New Tricks: It’s never too late to transform yourself. Having been a system’s integrator many years ago, I found the transformations happening at Capgemni very inspiring. There was a period where many system’s integrators avoided the conversation about going to cloud and for good reason. Their business and revenue model was not shaped for the cloud. They were based for on-premise installations. Enter the cloud and everything changed.

KS SHRM Conference | 20.-22.9.2017

Happy or Not

And for the more than 2,200 individual members in 13 affiliated chapters statewide, the 2017 KS SHRM Conference is this year’s number one destination. […]. The post KS SHRM Conference | 20.-22.9.2017

14 Highlights From the 2016 Sloan Sports Analytics Conference

Experience Matters

This week, I made my 5th annual pilgrimage to the MIT Sloan Sports Analytics Conference, As always, I really enjoyed hearing players, owners, general managers, members of the press, and experts discuss two of my favorite topics: #sports and #analytics. This was the 10th year of the conference. Customer experience Sports analytics MIT Sloan Sports Analytics Conference MLB NBA NFL NHL