The Ultimate Guide to Conference and Event Surveys

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Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. Event & Conference Survey Questions from Beginning to Send. The best conference and event survey questions to ask at each stage.

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Astea Participates in Key Investor Conferences Across the US

Astea

Astea is increasing investor awareness as company growth continues by attending this conference in Los Angeles, CA. Astea is excited to be attending several investor conferences this year, including the LD Micro 11th Annual Main Event taking place this week in Los Angeles, California.

3 Service Design Conferences in 3 Weeks? Wow!

Kerry Bodine

The latest evidence that the discipline is on a roll is that right now you can attend not one, not two, but three service design conferences in as many weeks. Here’s the schedule: The Service Experience Conference 2017. Service Design Global Conference 2017.

11 Highlights From the 2015 Sloan Sports Analytics Conference

Experience Matters

This week, I attended the annual MIT Sloan Sports Analytics Conference , Once again, I really enjoyed hearing players, owners, general managers, members of the press, and experts discuss two of my favorite topics: #sports and #analytics. My highlights from last year’s conference included several memorable quotes from Stan Van Gundy (Coach of the Detroit Pistons). The bottom line : I can’t wait for next year’s conference!

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

recent Digital+AI conference to get a fundamental understanding. If Artificial Intelligence (AI) for the overall business is a red hot. topic in C-suites, AI for customer engagement is white hot. wonder professionals, who had removed AI from their resumes, are. scrambling to add it back in!

14 Highlights From the 2016 Sloan Sports Analytics Conference

Experience Matters

This week, I made my 5th annual pilgrimage to the MIT Sloan Sports Analytics Conference, As always, I really enjoyed hearing players, owners, general managers, members of the press, and experts discuss two of my favorite topics: #sports and #analytics. This was the 10th year of the conference. Customer experience Sports analytics MIT Sloan Sports Analytics Conference MLB NBA NFL NHL

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Notes from CASRO Tech Conference

MaritzCX

I was happy to be able to attend the CASRO Tech conference in New York last week. This was my second time attending the Tech Conference but I have attended the CASRO Online conference several times in the.

Conference Speaker Diversity: Eliminate 5 Needless Obstacles

Kate Nasser

Conference speaker diversity is key component for maximum success. The post Conference Speaker Diversity: Eliminate 5 Needless Obstacles appeared first on KateNasser.com. Overcome these 5 obstacles and have a diverse slate of speakers. From Kate Nasser, The People Skills Coach™.

Upcoming Courses & Conferences About Customer Experience & Metrics - Frank Reactions

Tema Frank

For some reason, the spring is a super busy time in the customer experience conferences world. eTail Canada Conference. I’ll be speaking at the eTail Canada conference in Toronto, May 16 – 19, 2016. I’d love it if you could join us at the conference.

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Notes from CASRO Tech Conference

MaritzCX

I was happy to be able to attend the CASRO Tech conference in New York last week. This was my second time attending the Tech Conference but I have attended the CASRO Online conference several times in. It’s always good to meet with vendors and see what other firms in the industry are working on. View Article

Notes from CASRO Tech Conference

MaritzCX

I was happy to be able to attend the CASRO Tech conference in New York last week. This was my second time attending the Tech Conference but I have attended the CASRO Online conference several times in. It’s always good to meet with vendors and see what other firms in the industry are working on. View Article

MaritzCX’s Brion Scheidel to Speak at Megaputer Analytics Conference

MaritzCX

Between work, family, and other commitments such as school or sports, there usually isn’t enough time to keep up with the nuances of our industry.

Totango Attends Chief Customer Officer Fall 2018 Conference

Totango

The C hief Customer Officer Fall, 2018 (CCO), held September 12th-13th in San Diego, is an interactive peer-lead conference attracting senior-level customer focused professionals. Totango is in attendance at this year’s conference where the topics consists of best practices and strategies that go beyond the CCO business case, driving C-level accountability for customer centricity.

Marketing Research 2014 Conference Interview: Briana Brownell - Frank Reactions

Tema Frank

I’m in Saskatoon at the Marketing Research & Intelligence Association (MRIA) National Conference. I’ll be posting a few interviews from the conference. gave a talk about lessons learned in trying to use gamification in … Continue Reading → The post Marketing Research 2014 Conference Interview: Briana Brownell appeared first on Frank Reactions. I'm in Saskatoon at the Marketing Research & Intelligence Association (MRIA) National Conference.

Rethinking Retail at DTLQC Conference

iPerceptions

Last Thursday I had the pleasure of attending DTL QC , a conference hosted by the Retail Council of Canada that brings together retail decision makers and influencers to rethink retail in the age of disruption.

Customer Experience Conferences You Should Come To - Frank Reactions

Tema Frank

Not only am I super busy getting ready for the launch of my book, PeopleShock: The Path to Profits When Customers Rule , I’m also heading off to a few customer experience conferences. eTail Canada Conference. I’ll be speaking at the eTail Canada conference in Toronto, May 16 – 19, 2016. I’d love it if you could join us at the conference. The post Customer Experience Conferences You Should Come To appeared first on Frank Reactions.

The top employee engagement and human resources conferences for 2019

Qualtrics

HR and EX conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. Below are 10 HR and EX conferences that you should check out for 2019. HCI Employee Engagement Conference. HR Technology Conference and Expo.

PipelinePros Brings Oracle Commerce User Group Conference to Europe

Smarter CX

PipelinePros, the Oracle Commerce User Group, is packing up its North America Insight conference and taking it to Europe on September 17 th and 18 th in Lisbon, Portugal. This year’s North America Insight conference took place in late July in Denver.

Google Think Auto 2013 Conference – Reflections

MaritzCX

Our company spends a lot of time studying and measuring the customer experience and yesterday was special because I was at the Google Think Auto conference and it gets you thinking. Looking for ideas to enhance the customer experience in the automotive industry is a fascinating journey. A highlight was the retail expert from the UK. View Article. Automotive

Google Think Auto 2013 Conference – Reflections

MaritzCX

Our company spends a lot of time studying and measuring the customer experience and yesterday was special because I was at the Google Think Auto conference and it gets you thinking. Looking for ideas to enhance the customer experience in the automotive industry is a fascinating journey. A highlight was the retail expert from the UK. View Article

Google Think Auto 2013 Conference – Reflections

MaritzCX

Our company spends a lot of time studying and measuring the customer experience and yesterday was special because I was at the Google Think Auto conference and it gets you thinking. Looking for ideas to enhance the customer experience in the automotive industry is a fascinating journey. A highlight was the retail expert from the UK. View Article

325 Reasons to Attend PipelinePros Insight 2019 Conference

Smarter CX

Registration is now open for PipelinePros’ 3rd annual Insight conference for Oracle ATG, Endeca, and Commerce Cloud users, featuring over 45 sessions on topics like machine learning and AI for commerce, search best practices, testing and environment management, and more.

Customer Experience Conference Next Week: NetPromoter

Customers Rock!

I was recently contacted by the team running the Net Promoter Conference in Miami Beach next week, February 3 and 4. Conferences Customer experience Customer strategy John Abraham NetPromoter Richard Owen Satmetrix

85 Reasons to Attend PipelinePros Insight Conference

Smarter CX

With so many high-quality conferences and events each year for Oracle ATG, Endeca, and Commerce Cloud customers, PipelinePros pulled out all the stops to make its second annual Insight conference stand out from the crowd.

Insights from Meeting Planners at the HSMAI MEET conference

MaritzCX

Last week, I attended the MEET conference in Washington, DC sponsored by the Hospitality Sales and Marketing Association International (HSMAI). This was a premiere conference that gathered a wide variety of meeting planners across diverse industries.

Customer Success Trend at TSW Spring 2018 Conference

Totango

Conference Customer Success EventCustomer Success Buzz at TSW. Customer success is hot. Notably, over 50% of the attendees at TSIA’s Spring Technology & Services World (TSW) event this year were in customer success. TSW buzzed with people who were both in the know and those looking to better understand what a Customer Success program really means and how to get started. Organizations are finally recognizing they cannot afford to ignore their most important asset – their customer.

CX Fusion Conference Highlights

CX Workout - Ideas Blog

The Service Profit Chain Institute Workout was delighted to launch its new SaaS platform, CX Workout , at the CX Fusion conference in Las Vegas, April 25-27, 2016. The first full day of the CX Fusion conference had a great start with several keynote speakers.

Myra Golden’s Keynote for the DFW Airport Women’s Conference (WIN) 2016

Myra Golden

I loved speaking at the 2016 DFW Airport Women’s Initiative Network (WIN) Conference. Customer Experience Keynote Speaker Uncategorized DFW 2016 WIN Conference DFW Airport WIN Conference Myra Golden Women's Keynote Speaker

Customer Experience Conference and Events Calendar 2018 – 2019

Smarter CX

Looking for customer experience conference and events information for 2018 and 2019? We’ve compiled a new version of our CX professional’s guide to industry conferences and virtual events to continue to keep you up-to-date, in-the-know, and ever-smarter this year. Bookmark this page and check back as we update event and conference information throughout the year. April 2018 CX Events and Conferences. Global Retailing Conference.

Video: The MaritzCX Automotive Conference: What Did We Learn? (Part Two)

MaritzCX

To hear what clients learned at the MaritzCX Automotive Conference is much more meaningful when they tell us in their own words. Here’s a few more stories, this time from Kia, Honda, and Dominion Dealer Solutions. Until next time. Chris @christravell. Automotive

Video: The MaritzCX Automotive Conference: What Did We Learn? (Part Two)

MaritzCX

To hear what clients learned at the MaritzCX Automotive Conference is much more meaningful when they tell us in their own words. Here’s a few more stories, this time from Kia, Honda, and Dominion Dealer Solutions. Until next time. Chris @christravell

Video: The MaritzCX Automotive Conference: What Did We Learn? (Part Two)

MaritzCX

To hear what clients learned at the MaritzCX Automotive Conference is much more meaningful when they tell us in their own words. Here’s a few more stories, this time from Kia, Honda, and Dominion Dealer Solutions. Until next time. Chris @christravell

Video: The MaritzCX Automotive Conference: What Did We Learn? (Part One)

MaritzCX

One of the benefits of the MaritzCX Automotive Conference was that we had competitors sitting side by side who talked about the challenges they face.

Video: The MaritzCX Automotive Conference: What Did We Learn? (Part One)

MaritzCX

One of the benefits of the MaritzCX Automotive Conference was that we had competitors sitting side by side who talked about the challenges they face.

Video: The MaritzCX Automotive Conference: What Did We Learn? (Part One)

MaritzCX

One of the benefits of the MaritzCX Automotive Conference was that we had competitors sitting side by side who talked about the challenges they face.

Seven Key Strategic Questions Critical to Improving Your Customer Experience – Bahrain CX Conference

Beyond Philosophy

Colin reveals these questions at a keynote conference speech in Bahrain. The post Seven Key Strategic Questions Critical to Improving Your Customer Experience – Bahrain CX Conference appeared first on. To improve your customer experience it is vital you address these seven key strategic questions. Do you know the answers to these questions? Colin also interviews Rami Sweis, CEO of GolfCX on how customer experience is becoming a key area in the Middle East region.

Microsoft Digital Transformation #Env16 Conference: AccuWeather

Natalie Petouhof

CIO Conferences Digital Disruption digital transformation Dr. Natalie's Blog Internet of Analytics Internet of Things IOT @drnatalie #Env16 10 billion data requests AccuWeather instantly deliver information and businesses Microsoft Cloud natalie petouhof

3 CX Takeaways from the 2018 Gartner Digital Marketing Conference

Smarter CX

At the Gartner Digital Marketing Conference 2018 in San Diego, I got a good look at all the ways that marketing will change over the next 5 to 10 years. Here are 3 takeaways from the conference that every marketer should consider when looking ahead.

7 Must-Attend Customer Experience Conferences in 2016

iPerceptions

There's no shortage of customer experience focused conferences and in 2016 it is going to be no different. These events offer boundless opportunities for networking, discovery and communication.

8 Must-Attend Customer Experience Conferences in 2018

iPerceptions

Looking to check out a CX conference in 2018 so you can get up to speed on the latest trends and converse with your peers, but struggling to choose which one? Are you on a strict budget and are not sure which conference is the best bang for your buck? If this sounds familiar, this blog post is for you. Customer Experience

Insights from Meeting Planners at the HSMAI MEET conference

MaritzCX

Last week, I attended the MEET conference in Washington, DC sponsored by the Hospitality Sales and Marketing Association International (HSMAI). This was a premiere conference that gathered a wide variety of meeting planners across diverse industries. HSMAI has been gracious enough to sponsor and distribute a series of ‘Future of Meetings’ papers produced through the. View Article

Insights from Meeting Planners at the HSMAI MEET conference

MaritzCX

Last week, I attended the MEET conference in Washington, DC sponsored by the Hospitality Sales and Marketing Association International (HSMAI). This was a premiere conference that gathered a wide variety of meeting planners across diverse industries. HSMAI has been gracious enough to sponsor and distribute a series of ‘Future of Meetings’ papers produced through the. View Article

World Council of Credit Unions Conference in Singapore: Keynote Speech by Ron Kaufman

Up Your Service

Ron Kaufman will be delivering a keynote speech on “Achieving Service Excellence with People and Fintech Working Together” at the 2018 World Credit Union Conference in Singapore on 18 July 2018. Company Updates WCCU WCCU Conference World Council of Credit Unions World Credit Unio