3 Service Design Conferences in 3 Weeks? Wow!

Kerry Bodine

The latest evidence that the discipline is on a roll is that right now you can attend not one, not two, but three service design conferences in as many weeks. Here’s the schedule: The Service Experience Conference 2017. Service Design Global Conference 2017.

Conference Speaker Diversity: Eliminate 5 Needless Obstacles

Kate Nasser

Conference speaker diversity is key component for maximum success. The post Conference Speaker Diversity: Eliminate 5 Needless Obstacles appeared first on KateNasser.com. Overcome these 5 obstacles and have a diverse slate of speakers. From Kate Nasser, The People Skills Coach™.

Customer Experience Conference and Events Calendar 2018 – 2019

Smarter CX

Looking for customer experience conference and events information for 2018 and 2019? We’ve compiled a new version of our CX professional’s guide to industry conferences and virtual events to continue to keep you up-to-date, in-the-know, and ever-smarter this year. Bookmark this page and check back as we update event and conference information throughout the year. April 2018 CX Events and Conferences. Global Retailing Conference.

ATD 2018 International Conference and Exposition | 6.-.9.2018

Happy or Not

May 6-9, 2018 | San Diego, US HappyOrNot® is thrilled to be exhibiting at the 75th annual ATD International Conference and Exposition. The post ATD 2018 International Conference and Exposition | 6.-.9.2018

World Council of Credit Unions Conference in Singapore: Keynote Speech by Ron Kaufman

Up Your Service

Ron Kaufman will be delivering a keynote speech on “Achieving Service Excellence with People and Fintech Working Together” at the 2018 World Credit Union Conference in Singapore on 18 July 2018. Company Updates WCCU WCCU Conference World Council of Credit Unions World Credit Unio

Myra Golden’s Keynote for the DFW Airport Women’s Conference (WIN) 2016

Myra Golden

I loved speaking at the 2016 DFW Airport Women’s Initiative Network (WIN) Conference. Customer Experience Keynote Speaker Uncategorized DFW 2016 WIN Conference DFW Airport WIN Conference Myra Golden Women's Keynote Speaker

Microsoft Digital Transformation #Env16 Conference: AccuWeather

Natalie Petouhof

CIO Conferences Digital Disruption digital transformation Dr. Natalie's Blog Internet of Analytics Internet of Things IOT @drnatalie #Env16 10 billion data requests AccuWeather instantly deliver information and businesses Microsoft Cloud natalie petouhof

Notes from CASRO Tech Conference

MaritzCX

I was happy to be able to attend the CASRO Tech conference in New York last week. This was my second time attending the Tech Conference but I have attended the CASRO Online conference several times in. It’s always good to meet with vendors and see what other firms in the industry are working on. View Article

Notes from CASRO Tech Conference

MaritzCX

I was happy to be able to attend the CASRO Tech conference in New York last week. This was my second time attending the Tech Conference but I have attended the CASRO Online conference several times in. It’s always good to meet with vendors and see what other firms in the industry are working on. View Article

F8: News From the Conference

Natalie Petouhof

Conferences Digital Disruption digital transformation Facebook @constellationr @drnatalie 10-year roadmap Account Kit API Constellation Research F8 Facebook Surround 360 Mark Zuckerberg natalie petouhoff Save ButtonTweet F8 2016 kicked, with a packed house of more than 2,600 people and hundreds of thousands of people watching via Facebook Live.

8 Must-Attend Customer Experience Conferences in 2018

iPerceptions

Looking to check out a CX conference in 2018 so you can get up to speed on the latest trends and converse with your peers, but struggling to choose which one? Are you on a strict budget and are not sure which conference is the best bang for your buck? If this sounds familiar, this blog post is for you. Customer Experience

Customer Experience Conferences and Events to Attend in 2017

ReviewTrackers

To help your leaders and managers in your organization become CX experts, we compiled a list of customer experience conferences and events to attend this 2017. Customer Experience Conferences and Events. Gartner Digital Marketing Conference.

KS SHRM Conference | 20.-22.9.2017

Happy or Not

And for the more than 2,200 individual members in 13 affiliated chapters statewide, the 2017 KS SHRM Conference is this year’s number one destination. […]. The post KS SHRM Conference | 20.-22.9.2017

Microsoft Envision Conference: Digital Transformation #ENV16

Natalie Petouhof

Tweet Among the many stories at Microsoft Envision Conference were those around digital transformation. Big Data Digital Disruption Digital Marketing Dr. Natalie's Blog Internet of Analytics Internet of Things IOT Leadership @drnatalie volvo digital transformation hololens Microsoft Dynamics Microsoft Envision Conference natalie petouhoff

From The Field: Oracle CX Conference 2016 Report

Natalie Petouhof

Tweet What we saw at the conference was a full suite for customer experience. Troy Carter, Atomic Factory, Keynote at Oracle CX Conference.

From the Field: Capgemini Analyst Conference #capgemniAD16

Natalie Petouhof

Tweet Old Dogs Can Learn New Tricks: It’s never too late to transform yourself. Having been a system’s integrator many years ago, I found the transformations happening at Capgemni very inspiring. There was a period where many system’s integrators avoided the conversation about going to cloud and for good reason. Their business and revenue model was not shaped for the cloud. They were based for on-premise installations. Enter the cloud and everything changed.

7 Must-Attend Customer Experience Conferences in 2016

iPerceptions

There's no shortage of customer experience focused conferences and in 2016 it is going to be no different. These events offer boundless opportunities for networking, discovery and communication.

14 Highlights From the 2016 Sloan Sports Analytics Conference

Experience Matters

This week, I made my 5th annual pilgrimage to the MIT Sloan Sports Analytics Conference, As always, I really enjoyed hearing players, owners, general managers, members of the press, and experts discuss two of my favorite topics: #sports and #analytics. This was the 10th year of the conference. Customer experience Sports analytics MIT Sloan Sports Analytics Conference MLB NBA NFL NHL

Things Get Personal at DMA Conference

Teletech

The quote from eBay 's Zoher Karu summed up what most people were looking to learn at this year's Direct Marketing Association (DMA) conference, held recently in Boston. "Of all the things I could talk to you about, what should I talk to you about?"

CIPD Annual Conference | 8.-9.11.2017

Happy or Not

November 8-9, 2017 | Manchester, UK The 70th edition of CIPD Annual Conference and Exhibition will focus on the major shifts that are affecting organisations, the HR profession, and the world of work at large. HappyOrNot is proud to join CIPD Annual Conference and Exhibition event. The post CIPD Annual Conference | 8.-9.11.2017

Google Think Auto 2013 Conference – Reflections

MaritzCX

Our company spends a lot of time studying and measuring the customer experience and yesterday was special because I was at the Google Think Auto conference and it gets you thinking. Looking for ideas to enhance the customer experience in the automotive industry is a fascinating journey. A highlight was the retail expert from the UK. View Article

Google Think Auto 2013 Conference – Reflections

MaritzCX

Our company spends a lot of time studying and measuring the customer experience and yesterday was special because I was at the Google Think Auto conference and it gets you thinking. Looking for ideas to enhance the customer experience in the automotive industry is a fascinating journey. A highlight was the retail expert from the UK. View Article

CX Event Next Week | NGCX Conference

ForeSee

The post CX Event Next Week | NGCX Conference appeared first on ForeSee. When you think of San Diego, does your mind drift to cliff-lined beaches, sunshine, the Gaslamp District, and Mexican food? Mine does, and I’m lucky enough to live here. .

Call for Speakers: Engage 2017 Verint Global Customer Conference

Verint

Are you interested in presenting during a breakout session at Engage 2017, the Verint Systems Global Customer Conference?

10 Ways to Escape the Conference Food during Dreamforce 2016

Talkdesk

The post 10 Ways to Escape the Conference Food during Dreamforce 2016 appeared first on Talkdesk. You booked a plane ticket and an overpriced hotel room, and now you are ready to come to the SaaS Disneyland known as Dreamforce ’16 in San Francisco.

Adobe Conference 2016: Data as a Disrupter

Natalie Petouhof

Tweet Data as a Disrupter: The Adobe Summit was fantastic. The opening keynotes gave us insight into some of the new products and innovations.

Engage Customer Conference: Purpose vs. Process

Confirmit

It’s always good to hear about the other stories from other companies out there in the world of customer engagement and customer experience. It’s a great reminder of the hard work and enthusiasm there is out there.

HRPA Annual Conference and Tradeshow 2018 | 30.1.2018 – 2.2.2018

Happy or Not

The HRPA Annual Conference and Trade Show (HRPA) will be featuring the latest products and developments for cutting-edge HR issues, keynote speeches by global […]. The post HRPA Annual Conference and Tradeshow 2018 | 30.1.2018 – 2.2.2018 appeared first on HappyOrNot.

Customers Convene in Orlando for Engage 2017 Global Customer Conference

Verint

The 2017 Engage Global Customer Conference in sunny Orlando, Florida has kicked off and is going strong!

The Best Time of Year to Improve CX: Customer Conferences

Verint

Mini-journey mapping and other employee/customer engagement strategies can help make your next conference the best one yet. Customer conferences provide a wealth of opportunities for companies to build long-lasting relationships with customers, but exciting keynote speakers and relevant breakout sessions aren’t the only ingredients for success. At our company, we took a good, hard look at our annual Engage customer conference through the lens of our CX program.

Customer Conferences: The Best Time of Year to Improve CX

Verint

Many companies around the world use customer conferences to build strong, long-lasting relationships with customers. From registration to closing, every interaction—even the brief ones—between your customers and your employees can make a big difference for conference attendees.

Microsoft Digital Transformation #Env16 Conference: Thomas Krupp Elevators Provide Elevated Service

Natalie Petouhof

Conferences Customer Experience Digital Disruption digital transformation Dr. Natalie's Blog Internet of Analytics Internet of Things IOT Leadership @drnatalie #Env16 dynamic elevators Microsoft Dynamics natalie petouhoff Power BI predictive models Predictive Service Thomas KruppTweet.

Can Conference Agendas Undermine Strategic Progress?

Think Customers

Over the years, we at 1to1 Media have attended countless conferences and industry events as part of our promise to bring our readers the latest trends within the customer experience strategy space.

Video: The MaritzCX Automotive Conference: What Did We Learn? (Part Two)

MaritzCX

To hear what clients learned at the MaritzCX Automotive Conference is much more meaningful when they tell us in their own words. Here’s a few more stories, this time from Kia, Honda, and Dominion Dealer Solutions. Until next time. Chris @christravell

Video: The MaritzCX Automotive Conference: What Did We Learn? (Part Two)

MaritzCX

To hear what clients learned at the MaritzCX Automotive Conference is much more meaningful when they tell us in their own words. Here’s a few more stories, this time from Kia, Honda, and Dominion Dealer Solutions. Until next time. Chris @christravell

Video: The MaritzCX Automotive Conference: What Did We Learn? (Part One)

MaritzCX

One of the benefits of the MaritzCX Automotive Conference was that we had competitors sitting side by side who talked about the challenges they face.

Video: The MaritzCX Automotive Conference: What Did We Learn? (Part One)

MaritzCX

One of the benefits of the MaritzCX Automotive Conference was that we had competitors sitting side by side who talked about the challenges they face.

eTail Canada Conference 2016 - Frank Reactions

Tema Frank

I’ll be speaking at the eTail Canada conference in Toronto, May 16 – 19, 2016. I’d love it if you could join us at the conference. The post eTail Canada Conference 2016 appeared first on Frank Reactions. Blog Canada Canadian retail conferences etail retailIt will be my first big talk after launching the new book, PeopleShock: The Path to Profits When Customers Rule.

11 Highlights From the 2015 Sloan Sports Analytics Conference

Experience Matters

This week, I attended the annual MIT Sloan Sports Analytics Conference , Once again, I really enjoyed hearing players, owners, general managers, members of the press, and experts discuss two of my favorite topics: #sports and #analytics. My highlights from last year’s conference included several memorable quotes from Stan Van Gundy (Coach of the Detroit Pistons). The bottom line : I can’t wait for next year’s conference!

ACI-LAC Annual Assembly, Conference and Exhibition | 7.-9.11.2017

Happy or Not

The 2017 Annual Assembly, Conference and Exhibition is considered the ultimate destination for airport community. The post ACI-LAC Annual Assembly, Conference and Exhibition | 7.-9.11.2017