ICMI Expo 2019 Conference Roundup

Comm100

The conference kicked off with a keynote from customer service author, consultant, and trainer, Jeff Toister. So when Jenny opens her session with a short breathing exercise, it’s a wonderfully welcome moment of calm in a sea of conference madness.

The Ultimate Guide to Conference and Event Surveys

GetFeedback

The right conference and event survey questions help you deliver. Planning and executing an event takes major time and money. Articles

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The Ultimate Guide to Conference and Event Surveys

GetFeedback

Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. Event & Conference Survey Questions from Beginning to Send. The best conference and event survey questions to ask at each stage.

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3 Service Design Conferences in 3 Weeks? Wow!

Kerry Bodine

The latest evidence that the discipline is on a roll is that right now you can attend not one, not two, but three service design conferences in as many weeks. Here’s the schedule: The Service Experience Conference 2017. Service Design Global Conference 2017.

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

recent Digital+AI conference to get a fundamental understanding. If Artificial Intelligence (AI) for the overall business is a red hot. topic in C-suites, AI for customer engagement is white hot. wonder professionals, who had removed AI from their resumes, are. scrambling to add it back in!

2019 Yale Customer Insights Conference

Chadwick Martin Bailey

Last week I joined insights leaders at the 2019 Yale Insights Conference and WOW did I learn a lot! As a newcomer to both the conference and the industry, I was inspired as speakers tackled some of the biggest trends, challenges, and opportunities shaping the future of insights.

14 Highlights From the 2016 Sloan Sports Analytics Conference

Experience Matters

This week, I made my 5th annual pilgrimage to the MIT Sloan Sports Analytics Conference, As always, I really enjoyed hearing players, owners, general managers, members of the press, and experts discuss two of my favorite topics: #sports and #analytics. This was the 10th year of the conference. Customer experience Sports analytics MIT Sloan Sports Analytics Conference MLB NBA NFL NHL

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10 things I learned at the C.A.R.E. Conference

Customercount

conference this week in my hometown of Indianapolis. Conference appeared first on CustomerCount. News CARE conferenceI had the pleasure of attending the Cooperative Association of Resort Exchangers (C.A.R.E.) I came away with 10 distinct impressions.

We conquered our first Collision conference

Keatext

The post We conquered our first Collision conference appeared first on Keatext. Leadership Collision text analytics thought leadership

Notes from CASRO Tech Conference

MaritzCX

I was happy to be able to attend the CASRO Tech conference in New York last week. This was my second time attending the Tech Conference but I have attended the CASRO Online conference several times in the.

Centercode Hosts Delta ’20 Conference

Centercode

Centercode, the leader in Customer Validation Software-as-a-Service (SaaS) solutions, today announced its upcoming free three-day virtual Delta ’20 conference April 7-9, 2020. The post Centercode Hosts Delta ’20 Conference appeared first on Centercode. Laguna Hills, CA.

Astea Participates in Key Investor Conferences Across the US

Astea

Astea is increasing investor awareness as company growth continues by attending this conference in Los Angeles, CA. Astea is excited to be attending several investor conferences this year, including the LD Micro 11th Annual Main Event taking place this week in Los Angeles, California.

Announcing the 2020 Virtual Customer Validation Conference

Centercode

We’re excited to announce the Virtual Customer Validation Conference , happening on April 7 – 9, 2020. What does a virtual conference mean for you? Your free ticket includes: Live and on-demand access to all conference presentations.

Retail Innovation Conference

Optimove

The post Retail Innovation Conference appeared first on Optimove. events

Notes from CASRO Tech Conference

MaritzCX

I was happy to be able to attend the CASRO Tech conference in New York last week. This was my second time attending the Tech Conference but I have attended the CASRO Online conference several times in. It’s always good to meet with vendors and see what other firms in the industry are working on. View Article

Notes from CASRO Tech Conference

MaritzCX

I was happy to be able to attend the CASRO Tech conference in New York last week. This was my second time attending the Tech Conference but I have attended the CASRO Online conference several times in. It’s always good to meet with vendors and see what other firms in the industry are working on. View Article

Conference Speaker Diversity: Eliminate 5 Needless Obstacles

Kate Nasser

Conference speaker diversity is key component for maximum success. The post Conference Speaker Diversity: Eliminate 5 Needless Obstacles appeared first on KateNasser.com. Overcome these 5 obstacles and have a diverse slate of speakers. From Kate Nasser, The People Skills Coach™.

Astea to Present at the Stifel 2019 Cross Sector Insight Conference

Astea

Astea Executive Leadership to Present at the 2019 Stifel Cross Sector Insight Conference on June 10. The conference will be held at the InterContinental Hotel in Boston, MA. Astea executives will be available for one-on-one meetings throughout the three-day conference.

11 Must-Attend Customer Experience Conferences in 2020

iPerceptions

Customer Experience conferences are a great place to gain these insights. Customer Experience (CX) can make or break a brand.

MaritzCX’s Brion Scheidel to Speak at Megaputer Analytics Conference

MaritzCX

Between work, family, and other commitments such as school or sports, there usually isn’t enough time to keep up with the nuances of our industry.

You’ll Want to Find Us at Field Service Amelia Island Conference 2019

Astea

The 17th annual Field Service Conference at Amelia Island , Florida is quickly approaching! Amelia Island is always one of the premier field service conferences in the USA. The post You’ll Want to Find Us at Field Service Amelia Island Conference 2019 appeared first on Astea.

Recapping the RSA Conference 2020: The Human Element

Forrester's Customer Insights

In prior years, the RSA Conference focused on themes such as – Zero Trust, geopolitical risk, and automation. While those themes were still present at this year’s conference, it was harder to discern one dominant central theme for the conference.

Rethinking Retail at DTLQC Conference

iPerceptions

Last Thursday I had the pleasure of attending DTL QC , a conference hosted by the Retail Council of Canada that brings together retail decision makers and influencers to rethink retail in the age of disruption.

The Top 26 Customer Service & CX Conferences in 2019

StellaService

If you’re a customer service or CX professional who appreciates a good conference, 2019 is your year. The post The Top 26 Customer Service & CX Conferences in 2019 appeared first on Stella Connect. Team Performance cx conferences customer service conferences 2019There will be no shortage of opportunities to learn from leading experts, network […].

Totango Attends Chief Customer Officer Fall 2018 Conference

Totango

The C hief Customer Officer Fall, 2018 (CCO), held September 12th-13th in San Diego, is an interactive peer-lead conference attracting senior-level customer focused professionals. Totango is in attendance at this year’s conference where the topics consists of best practices and strategies that go beyond the CCO business case, driving C-level accountability for customer centricity.

Google Think Auto 2013 Conference – Reflections

MaritzCX

Our company spends a lot of time studying and measuring the customer experience and yesterday was special because I was at the Google Think Auto conference and it gets you thinking. Looking for ideas to enhance the customer experience in the automotive industry is a fascinating journey. A highlight was the retail expert from the UK. View Article. Automotive

Google Think Auto 2013 Conference – Reflections

MaritzCX

Our company spends a lot of time studying and measuring the customer experience and yesterday was special because I was at the Google Think Auto conference and it gets you thinking. Looking for ideas to enhance the customer experience in the automotive industry is a fascinating journey. A highlight was the retail expert from the UK. View Article

Google Think Auto 2013 Conference – Reflections

MaritzCX

Our company spends a lot of time studying and measuring the customer experience and yesterday was special because I was at the Google Think Auto conference and it gets you thinking. Looking for ideas to enhance the customer experience in the automotive industry is a fascinating journey. A highlight was the retail expert from the UK. View Article

9 Customer Experience Conferences that You shouldn’t miss in 2020

SurveySparrow

Customer Experience conferences are always a source of joy for us, CX enthusiasts. We just can’t stop talking about the sensational cx conferences that 2019 exhibited. Here are the much-awaited customer experience conferences of 2020. Why Attend Customer Experience Conferences?

5 Customer Success Conferences You Should Attend in 2020

ClientSuccess

Many customer success conferences take place annually around the world. These conferences offer wonderful opportunities for connecting with individuals in the industry and deepening your professional connections. The hard part is deciding which conferences are actually worth attending.

Pulse Is a Community, Not a Conference

Gainsight

We created the Pulse Customer Success Community in May of 2013 with our first Pulse conference. The post Pulse Is a Community, Not a Conference appeared first on Customer Success Software | Gainsight. Middle school.

Insights from Meeting Planners at the HSMAI MEET conference

MaritzCX

Last week, I attended the MEET conference in Washington, DC sponsored by the Hospitality Sales and Marketing Association International (HSMAI). This was a premiere conference that gathered a wide variety of meeting planners across diverse industries.

5 Customer Success Conferences You Should Attend in 2020

ClientSuccess

Many customer success conferences take place annually around the world. These conferences offer wonderful opportunities for connecting with individuals in the industry and deepening your professional connections. The hard part is deciding which conferences are actually worth attending.

CX University Joins The Focus Group for Upcoming Conference Events

CX University

PHILADELPHIA, PA – February 1, 2019 – CX University announces a new partnership with The Focus Group for upcoming conference events for Customer Experience World (CEW). The post CX University Joins The Focus Group for Upcoming Conference Events appeared first on CX University.

Can Conference Agendas Undermine Strategic Progress?

Think Customers

Over the years, we at 1to1 Media have attended countless conferences and industry events as part of our promise to bring our readers the latest trends within the customer experience strategy space.

3 reasons to attend xfluence, the premier experience management conference

SMG CX

I’ve been attending SMG events for more than 10 years. The one thing I consistently hear from clients is there is no better opportunity to connect with fellow peers and share meaningful conversations about program successes and challenges. CX Programs

CX Fusion Conference Highlights

CX Workout - Ideas Blog

The Service Profit Chain Institute Workout was delighted to launch its new SaaS platform, CX Workout , at the CX Fusion conference in Las Vegas, April 25-27, 2016. The first full day of the CX Fusion conference had a great start with several keynote speakers.