Rethinking Retail at DTLQC Conference

iPerceptions

Last Thursday I had the pleasure of attending DTL QC , a conference hosted by the Retail Council of Canada that brings together retail decision makers and influencers to rethink retail in the age of disruption.

Customers Convene in Orlando for Engage 2017 Global Customer Conference

Verint

The 2017 Engage Global Customer Conference in sunny Orlando, Florida has kicked off and is going strong!

Trending Sources

From The Field: Oracle CX Conference 2016 Report

Natalie Petouhof

Tweet What we saw at the conference was a full suite for customer experience. Troy Carter, Atomic Factory, Keynote at Oracle CX Conference.

Highlights from This Week’s Engage 2017 Verint Global Customer Conference in Orlando, Florida

Verint

Activities continued this week in Orlando as part of the Verint Engage 2017 Global Customer Conference at the Loews Royal Pacific Resort. Click here for a look back at how the event opened.

Call for Speakers: Engage 2017 Verint Global Customer Conference

Verint

Are you interested in presenting during a breakout session at Engage 2017, the Verint Systems Global Customer Conference?

5 Must-Attend Customer Experience Conferences in 2017

iPerceptions

Today, consumers are more informed, more demanding and have higher expectations than ever before. As a result, many companies are being held to a higher standard with consumers not putting up with a poor experience. This new paradigm has forced even the most entrenched companies to start focusing on the customer and providing an exceptional experience. Customer Experience

Adobe Conference 2016: Data as a Disrupter

Natalie Petouhof

Tweet Data as a Disrupter: The Adobe Summit was fantastic. The opening keynotes gave us insight into some of the new products and innovations.

What’s in Store at the Verint Engage Global Customer Conference?

Verint

Verint customers have the opportunity to do all three in sunny Orlando, Florida, May 22-25 at the Verint Engage Global Customer Conference. These days, organizations across all industries need to make good use of their time and resources—and discover ways to strengthen customer relationships.

CX Event Next Week | NGCX Conference

ForeSee

The post CX Event Next Week | NGCX Conference appeared first on ForeSee. When you think of San Diego, does your mind drift to cliff-lined beaches, sunshine, the Gaslamp District, and Mexican food? Mine does, and I’m lucky enough to live here. .

Can Conference Agendas Undermine Strategic Progress?

Think Customers

Over the years, we at 1to1 Media have attended countless conferences and industry events as part of our promise to bring our readers the latest trends within the customer experience strategy space.

7 Must-Attend Customer Experience Conferences in 2016

iPerceptions

There's no shortage of customer experience focused conferences and in 2016 it is going to be no different. These events offer boundless opportunities for networking, discovery and communication.

10 Ways to Escape the Conference Food during Dreamforce 2016

Talkdesk

The post 10 Ways to Escape the Conference Food during Dreamforce 2016 appeared first on Talkdesk. You booked a plane ticket and an overpriced hotel room, and now you are ready to come to the SaaS Disneyland known as Dreamforce ’16 in San Francisco.

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eTail Canada Conference 2016 - Frank Reactions

Tema Frank

I’ll be speaking at the eTail Canada conference in Toronto, May 16 – 19, 2016. I’d love it if you could join us at the conference. The post eTail Canada Conference 2016 appeared first on Frank Reactions. Blog Canada Canadian retail conferences etail retailIt will be my first big talk after launching the new book, PeopleShock: The Path to Profits When Customers Rule.

Photojournalist and Author Dewitt Jones to Speak at Verint Engage Customer Conference

Verint

Renowned photojournalist, author, and adventurer Dewitt Jones will be a keynote speaker at the Verint Engage Global Customer Conference in Orlando.

Upcoming Courses & Conferences About Customer Experience & Metrics - Frank Reactions

Tema Frank

For some reason, the spring is a super busy time in the customer experience conferences world. eTail Canada Conference. I’ll be speaking at the eTail Canada conference in Toronto, May 16 – 19, 2016. I’d love it if you could join us at the conference.

Things Get Personal at DMA Conference

Peppers and Rodgers

The quote from eBay 's Zoher Karu summed up what most people were looking to learn at this year's Direct Marketing Association (DMA) conference, held recently in Boston. "Of all the things I could talk to you about, what should I talk to you about?"

Conference Speaker Diversity: Eliminate 5 Needless Obstacles

Kate Nasser

Conference speaker diversity is key component for maximum success. The post Conference Speaker Diversity: Eliminate 5 Needless Obstacles appeared first on KateNasser.com. Overcome these 5 obstacles and have a diverse slate of speakers. From Kate Nasser, The People Skills Coach™.

Customer Experience Conferences You Should Come To - Frank Reactions

Tema Frank

Not only am I super busy getting ready for the launch of my book, PeopleShock: The Path to Profits When Customers Rule , I’m also heading off to a few customer experience conferences. eTail Canada Conference. I’ll be speaking at the eTail Canada conference in Toronto, May 16 – 19, 2016. I’d love it if you could join us at the conference. The post Customer Experience Conferences You Should Come To appeared first on Frank Reactions.

NPS® Leadership Excellence at Areas USA

CustomerGauge

Blog Featured Areas conference Net Promoter conferenceEvery so often you come across a company that you would want to work for, not only for what they make, do or sell, but because of the vision they hold and the people they employ. For me, Areas USA is that company and team.

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It’s Time to Be Honest About the People in Your Experience

360Connext

Several customer experience case studies confirmed this idea at Medallia’s Experience 2017 conference. Thank you to Medallia for a wonderful conference! It’s all about your people. And it’s also about…your people.

Closing the Customer Experience Gap With Mobile

360Connext

I recently had the opportunity to attend San Diego’s Next Generation Customer Experience conference and present a session on the role of mobile in closing the gap in customer experience.

20 Top Customer Focused Takeaways from CRM Evolution

Tricia Morris

This year’s CRM Evolution and Customer Service Experience conferences prove, that no matter how things change or evolve, customer service, customer engagement and customer experience still rely on the right people as much as the right solution.

Marketing Research 2014 Conference Interview: Briana Brownell - Frank Reactions

Tema Frank

I’m in Saskatoon at the Marketing Research & Intelligence Association (MRIA) National Conference. I’ll be posting a few interviews from the conference. gave a talk about lessons learned in trying to use gamification in … Continue Reading → The post Marketing Research 2014 Conference Interview: Briana Brownell appeared first on Frank Reactions. I'm in Saskatoon at the Marketing Research & Intelligence Association (MRIA) National Conference.

Get Ready to Transform Customer Experiences at ICUC 2016

inContact

This year’s inContact User Conference (ICUC) is almost one month away and we want to prepare you for the extensive learning opportunities, networking and fun that are about to take place! Sponsors, partners, and inContact experts are available throughout the conference to brainstorm answers, demonstrate products, and share best practices.

SXSW Voting: Journey Mapping Edition!

Kerry Bodine

Conferences Customer Journey Maps Kerry Bodine & Co It’s still seven months away, but I’m already getting excited for SXSW 2016. As you might know, I have a passion for customer journey mapping —and I want to share it in Austin! The team here at Kerry Bodine & Co.

Customer Experience Conferences and Events to Attend in 2017

ReviewTrackers

To help your leaders and managers in your organization become CX experts, we compiled a list of customer experience conferences and events to attend this 2017. Customer Experience Conferences and Events. Gartner Digital Marketing Conference.

11 Highlights From the 2015 Sloan Sports Analytics Conference

Experience Matters

This week, I attended the annual MIT Sloan Sports Analytics Conference , Once again, I really enjoyed hearing players, owners, general managers, members of the press, and experts discuss two of my favorite topics: #sports and #analytics. My highlights from last year’s conference included several memorable quotes from Stan Van Gundy (Coach of the Detroit Pistons). The bottom line : I can’t wait for next year’s conference!

Get Exclusive Insights on Customer Engagement: Join Microsoft at CRM Evolution

Tricia Morris

On May 23 – 25, the Nation’s Capital plays host to CRM Evolution , accompanied by the Customer Service Experience and SpeechTEK conferences running concurrently. Read 20 top takeaways from the 2015 CRM Evolution conference here. .

The Always Up-To-Date Guide To CX Events

Kerry Bodine

I’m often asked about customer experience conferences: What’s out there? Which conferences would I recommend? Design Management Institute’s Design Leadership Conference. Service Design Network’s Global Conference. Digital Customer Experience Conference.

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3 Keys to Building Customer Engagement – Connect, Automate, Iterate

inContact

Stop by SpiceCSM’s booth at the 2016 inContact User Conference on October 11-13 in Orlando, Florida.

Lithium’s Customer Heroes

Customers Rock!

I greatly enjoyed the conference itself; it was nice NOT to speak at an event for once! There were a lot of new faces this year at LiNC, both customers as well as Lithium employees, and this helped to keep the conference feeling fresh.

Interview: Why Marketing Should be the Orchestrator of Customer Experience Design

Storyminers

Customer Engagement Strategy Customer Experience Customer Experience Design Customer Experience Design Conference Employee Experience Experience Design Listen-to-Mike Marketing Retail CMO Customer Expereince design thinking experience design ideas interviews mike wittenstein

Building Customer Experience Bridges Across the Generations

inContact

So whether you’re a Boomer, Gen-Xer or Millennial, stop by Verizon’s booth at the 2016 inContact User Conference on October 11-13 in Orlando, Florida. Contact Center Management Customer Experience Events General ICUC Trends & Insights Consumer Generations Contact Center Management Tools ICUC 2016 inContact User Conference Millenials Omni-Channel Experience Partner Platinum Sponsor VerizonWhile preparing this blog, I kept thinking about Millennials.

Omnipresent Contact Center Agents in the Age of Instant Gratification

inContact

I’ll be at the upcoming inContact User Conference in Orlando, Florida on October 11–13, giving a presentation titled “Satisfying the new consumer with an engaged, omnipresent agent.” Best Practices Contact Center Management General Trends & Insights Agents Call Center Best Practices CEU contact center management inContact User Conference

16 Top Customer Experience Takeaways from CRM Evolution

Tricia Morris

Key Insights from Next Generation Customer Experience: Day One

360Connext

I’m speaking at the Next Generation Customer Experience conference in San Diego this week, but today I got to be an attendee and participate in some great conversations about customer experience.

Notes from CASRO Tech Conference

MaritzCX

I was happy to be able to attend the CASRO Tech conference in New York last week. This was my second time attending the Tech Conference but I have attended the CASRO Online conference several times in. It’s always good to meet with vendors and see what other firms in the industry are working on. View Article

Notes from CASRO Tech Conference

MaritzCX

I was happy to be able to attend the CASRO Tech conference in New York last week. This was my second time attending the Tech Conference but I have attended the CASRO Online conference several times in. It’s always good to meet with vendors and see what other firms in the industry are working on. View Article

Making the Most of #SXSW: How to Prep Like a Boss!

360Connext

This will be my tenth journey to Austin for the South By Southwest Interactive Conference (SXSW) in March. Blog Featured Opinion Recent News #SXSWi conferences events networking planning South by Southwest SXSW travel

CXFusion Recap: In Your Own Words

MaritzCX

This year’s conference energized a record number of attendees with insights, connections, and tools for building and extending CX programs that deliver hard business results. Did you miss the conference? Customer experience (CX) professionals, business leaders, and research experts gathered in Vegas this week to attend CXFusion.