Embracing Change: The Service Design Global Conference Goes Virtual

Kerry Bodine

The virtual Service Design Global Conference aims to give you the same experience and access to service design experts as in an in-person event, without needing to leave your desk. The post Embracing Change: The Service Design Global Conference Goes Virtual appeared first on Bodine & Co.

11 Highlights From the 2015 Sloan Sports Analytics Conference

Experience Matters

This week, I attended the annual MIT Sloan Sports Analytics Conference , Once again, I really enjoyed hearing players, owners, general managers, members of the press, and experts discuss two of my favorite topics: #sports and #analytics. My highlights from last year’s conference included several memorable quotes from Stan Van Gundy (Coach of the Detroit Pistons). The bottom line : I can’t wait for next year’s conference!

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Are you ready for the most anticipated IN PERSON conference of 2021

The DiJulius Group

The Customer Service Revolution conference is BACK and in person October 5th & 6th in Cleveland, the customer service capital of the world! The post Are you ready for the most anticipated IN PERSON conference of 2021 appeared first on The DiJulius Group.

14 Highlights From the 2016 Sloan Sports Analytics Conference

Experience Matters

This week, I made my 5th annual pilgrimage to the MIT Sloan Sports Analytics Conference, As always, I really enjoyed hearing players, owners, general managers, members of the press, and experts discuss two of my favorite topics: #sports and #analytics. This was the 10th year of the conference. Customer experience Sports analytics MIT Sloan Sports Analytics Conference MLB NBA NFL NHL

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

recent Digital+AI conference to get a fundamental understanding. If Artificial Intelligence (AI) for the overall business is a red hot. topic in C-suites, AI for customer engagement is white hot. wonder professionals, who had removed AI from their resumes, are. scrambling to add it back in!

The Ultimate Guide to Conference and Event Surveys

GetFeedback

The right conference and event survey questions help you deliver. Planning and executing an event takes major time and money. Articles

3 Service Design Conferences in 3 Weeks? Wow!

Kerry Bodine

The latest evidence that the discipline is on a roll is that right now you can attend not one, not two, but three service design conferences in as many weeks. Here’s the schedule: The Service Experience Conference 2017. I’ve spoken at this conference in the past and hope to get back next year. Service Design Global Conference 2017. The original service design conference is back for its 10 th annual event. Conferences Kerry Bodine & Co.

Uplight at SEPA’s Grid Evolution Midwest Conference

Uplight

Last week, the Smart Electric Power Alliance (SEPA) gathered over 55 utilities, solutions providers, independent systems operators and government, nonprofit and academic representatives for their inaugural Grid Evolution Midwest virtual conference.

2019 Yale Customer Insights Conference

Chadwick Martin Bailey

Last week I joined insights leaders at the 2019 Yale Insights Conference and WOW did I learn a lot! As a newcomer to both the conference and the industry, I was inspired as speakers tackled some of the biggest trends, challenges, and opportunities shaping the future of insights. Consider attending next year’s Yale Insights Conference to learn more about topics like digital transformation, artificial binaries and so much more. conference recap

Top Customer Success Conferences in 2021

ClientSuccess

Think back to the last time you or your team attended a conference or expo in person. With most of the conferences in 2020 either cancelled or converted into virtual events, many industry leaders are looking forward to getting back to normal in 2021. Mark Your Calendars Now! .

Notes from CASRO Tech Conference

MaritzCX

I was happy to be able to attend the CASRO Tech conference in New York last week. This was my second time attending the Tech Conference but I have attended the CASRO Online conference several times in the. It’s always good to meet with vendors and see what other firms in the industry are working on. View Article. General

Notes from CASRO Tech Conference

MaritzCX

I was happy to be able to attend the CASRO Tech conference in New York last week. This was my second time attending the Tech Conference but I have attended the CASRO Online conference several times in. It’s always good to meet with vendors and see what other firms in the industry are working on. View Article

Notes from CASRO Tech Conference

MaritzCX

I was happy to be able to attend the CASRO Tech conference in New York last week. This was my second time attending the Tech Conference but I have attended the CASRO Online conference several times in. It’s always good to meet with vendors and see what other firms in the industry are working on. View Article

Women in Tech Are Networking at These Conferences in 2021

Smarter CX

While many of them are virtual conferences, some scheduled toward the end of the year are planning to be in-person or even hybrid conferences. Women Transforming Technology Conference. — Girls in Tech Conference. — Wonder Women Tech National Conference. Women of MENA in Technology Conference. Building a strong and supportive professional network is key to a successful career, especially for a woman in tech.

10 things I learned at the C.A.R.E. Conference

Customercount

conference this week in my hometown of Indianapolis. Conference appeared first on CustomerCount. News CARE conferenceI had the pleasure of attending the Cooperative Association of Resort Exchangers (C.A.R.E.) I came away with 10 distinct impressions. Continue reading → The post 10 things I learned at the C.A.R.E.

Retail Innovation Conference

Optimove

The post Retail Innovation Conference appeared first on Optimove. events

Lessons From Industry: The Product Conference

Gainsight

Gainsight was fortunate enough to “be in the room” at Industry , one of Product Managers’ largest conferences. We cannot wait to continue these and other conversations at our first ever conference for product professionals, Pulse for Product taking place October 14-16, 2020.

Charging Forward and Pivoting at the 2021 AESP Conference

Uplight

While the tag line of the AESP (Association of Energy Service Professionals) Conference last week was Charging Forward, pivoting was a central theme. The post Charging Forward and Pivoting at the 2021 AESP Conference appeared first on Uplight.

We conquered our first Collision conference

Keatext

The post We conquered our first Collision conference appeared first on Keatext. Leadership Collision text analytics thought leadership

Top 5 Must-Attend Virtual Conferences for Customer Success Professionals

ChurnZero

For many of us, 2020 will be known as the year business conferences moved from convention halls to online. For those of us who love the in-person conference experience, this adjustment is tough. 2) The Customer Conference. 4) BIG RYG Customer Success Conference.

Top 5 Must-Attend Customer Success Conferences in 2021

SmartKarrot

Let me introduce you to customer success conferences, which is like a vacation in disguise. And forums, workshops, and conferences play a pivotal part in educating the audience. Customer Success Customer Experience Customer Success Conferences Customer Success Conferences 2021

Astea Participates in Key Investor Conferences Across the US

Astea

Astea is increasing investor awareness as company growth continues by attending this conference in Los Angeles, CA. Astea is excited to be attending several investor conferences this year, including the LD Micro 11th Annual Main Event taking place this week in Los Angeles, California. This conference participation follows a successful investor conference that our executive team attended in New York City earlier this fall.

Recapping Week 5 of The Customer Service Revolution Conference

The DiJulius Group

It’s week 5 of The Customer Service Revolution Conference featuring another amazing roster of speakers including Ken Blanchard, Adrienne Bankert, J.R. The post Recapping Week 5 of The Customer Service Revolution Conference appeared first on The DiJulius Group.

Recapping Week 4 of The Customer Service Revolution Conference

The DiJulius Group

It’s week 4 of The Customer Service Revolution Conference featuring another amazing roster of speakers including David Horsager, Tom Bilyeu, Tom Ryan, Dave Murray, and John DiJulius. The post Recapping Week 4 of The Customer Service Revolution Conference appeared first on The DiJulius Group.

028: Recapping Week 5 of The Customer Service Revolution Conference

The DiJulius Group

Chief Revolution Officer John DiJulius and Senior Customer Experience Consultant Dave Murray recap the amazing group of speakers who presented during week 5 of The Customer Service Revolution Conference, featuring Ken Blanchard, Adrienne Bankert, J.R.

Recapping Week 3 of The Customer Service Revolution Conference

The DiJulius Group

It’s week 3 of The Customer Service Revolution Conference featuring another amazing roster of speakers including Jesse Itzler, Dr. Paul Bizjak, Darren LaCroix, Dave Murray, and John DiJulius.

027: Recapping Week 4 of The Customer Service Revolution Conference

The DiJulius Group

Chief Revolution Officer John DiJulius and Senior Customer Experience Consultant Dave Murray recap the amazing group of speakers that presented during week 4 of The Customer Service Revolution Conference, featuring David Horsager, Tom Bilyeu, Tom Ryan, Dave Murray, and John DiJulius.

Recapping Week 2 of The Customer Service Revolution Conference

The DiJulius Group

It’s week 2 of The Customer Service Revolution Conference featuring notable speakers Seth Godin, Mikki Williams, Chris Larkins, Dave Murray, and John DiJulius. The post Recapping Week 2 of The Customer Service Revolution Conference appeared first on The DiJulius Group.

026: Recapping Week 3 of The Customer Service Revolution Conference

The DiJulius Group

Chief Revolution Officer John DiJulius and Senior Customer Experience Consultant Dave Murray recap the amazing group of speakers that presented during week 3 of The Customer Service Revolution Conference, featuring Jesse Itzler, Dr. Paul Bizjak, Darren LaCroix, Dave Murray, and John DiJulius.

Conference Speaker Diversity: Eliminate 5 Needless Obstacles

Kate Nasser

Conference speaker diversity is key component for maximum success. The post Conference Speaker Diversity: Eliminate 5 Needless Obstacles appeared first on KateNasser.com. Speaking and Events Thriving in Change conference diversity event planner Growth inclusion keynote speaker meeting planner right speaker speaker successOvercome these 5 obstacles and have a diverse slate of speakers. From Kate Nasser, The People Skills Coach™.

025: Recapping Week 2 of The Customer Service Revolution Conference

The DiJulius Group

Chief Revolution Officer John DiJulius and Senior Customer Experience Consultant Dave Murray recap the amazing group of speakers that presented during week 2 of The Customer Service Revolution Conference, featuring Seth Godin, Mikki Williams, Chris Larkins, Dave Murray, and John DiJulius.

Recapping Week 1 of The Customer Service Revolution Conference

The DiJulius Group

In our 12th year of doing The Customer Service Revolution Conference – and virtually our first – this year’s theme is Reimagine… Revolutionize. The post Recapping Week 1 of The Customer Service Revolution Conference appeared first on The DiJulius Group.

Make the Most of Virtual Conferences with These 5 Tips

Smarter CX

Remember in-person conferences? Like so many things that suddenly came to a stop during the pandemic, most in-person conferences are on temporary hiatus. Virtual conferences offer us a safe way to gather, learn from one another, and make professional connections from the comfort of our homes. Here are five tips to make sure your next virtual conference leaves you feeling energized and connected to your customer experience (CX) colleagues.

024: Recapping Week 1 of The Customer Service Revolution Conference

The DiJulius Group

Chief Revolution Officer John DiJulius and Senior Customer Experience Consultant Dave Murray recap the amazing group of speakers that presented during week 1 of The Customer Service Revolution Conference, featuring Guy Kawasaki, Jess Pischel, John DiJulius, Corey McCarthy, and Bronkar Lee.

Top 10 Must-Attend SaaS Conferences in 2021

SmartKarrot

There are multiple SaaS conferences that are happening towards that end all around the world that are worth attending. Why attend SaaS conference? Top 10 SaaS conferences in 2021. SaaStr is one of the best SaaS conferences in the industry that happens every year.

The Top 26 Customer Service & CX Conferences in 2019

StellaService

If you’re a customer service or CX professional who appreciates a good conference, 2019 is your year. The post The Top 26 Customer Service & CX Conferences in 2019 appeared first on Stella Connect. Team Performance cx conferences customer service conferences 2019There will be no shortage of opportunities to learn from leading experts, network […].

Google Think Auto 2013 Conference – Reflections

MaritzCX

Our company spends a lot of time studying and measuring the customer experience and yesterday was special because I was at the Google Think Auto conference and it gets you thinking. Looking for ideas to enhance the customer experience in the automotive industry is a fascinating journey. A highlight was the retail expert from the UK. View Article. Automotive