This week, I made my 5th annual pilgrimage to the MIT Sloan Sports Analytics Conference, As always, I really enjoyed hearing players, owners, general managers, members of the press, and experts discuss two of my favorite topics: #sports and #analytics. This was the 10th year of the conference. Customer experience Sports analytics MIT Sloan Sports Analytics Conference MLB NBA NFL NHL MORE
Today, consumers are more informed, more demanding and have higher expectations than ever before. As a result, many companies are being held to a higher standard with consumers not putting up with a poor experience. This new paradigm has forced even the most entrenched companies to start focusing on the customer and providing an exceptional experience. Customer Experience MORE
Several customer experience case studies confirmed this idea at Medallia’s Experience 2017 conference. Thank you to Medallia for a wonderful conference! It’s all about your people. And it’s also about…your people. MORE
This week, I attended the annual MIT Sloan Sports Analytics Conference , Once again, I really enjoyed hearing players, owners, general managers, members of the press, and experts discuss two of my favorite topics: #sports and #analytics. My highlights from last year’s conference included several memorable quotes from Stan Van Gundy (Coach of the Detroit Pistons). The bottom line : I can’t wait for next year’s conference! MORE
To help your leaders and managers in your organization become CX experts, we compiled a list of customer experience conferences and events to attend this 2017. Customer Experience Conferences and Events. Gartner Digital Marketing Conference. MORE
Are you interested in presenting during a breakout session at Engage 2017, the Verint Systems Global Customer Conference? MORE
Tweet Data as a Disrupter: The Adobe Summit was fantastic. The opening keynotes gave us insight into some of the new products and innovations. MORE
The post CX Event Next Week | NGCX Conference appeared first on ForeSee. When you think of San Diego, does your mind drift to cliff-lined beaches, sunshine, the Gaslamp District, and Mexican food? Mine does, and I’m lucky enough to live here. . MORE
I’m often asked about customer experience conferences: What’s out there? Which conferences would I recommend? Design Management Institute’s Design Leadership Conference. Service Design Network’s Global Conference. Digital Customer Experience Conference. MORE
I greatly enjoyed the conference itself; it was nice NOT to speak at an event for once! There were a lot of new faces this year at LiNC, both customers as well as Lithium employees, and this helped to keep the conference feeling fresh. MORE
So whether you’re a Boomer, Gen-Xer or Millennial, stop by Verizon’s booth at the 2016 inContact User Conference on October 11-13 in Orlando, Florida. Contact Center Management Customer Experience Events General ICUC Trends & Insights Consumer Generations Contact Center Management Tools ICUC 2016 inContact User Conference Millenials Omni-Channel Experience Partner Platinum Sponsor VerizonWhile preparing this blog, I kept thinking about Millennials. MORE
The post 10 Ways to Escape the Conference Food during Dreamforce 2016 appeared first on Talkdesk. You booked a plane ticket and an overpriced hotel room, and now you are ready to come to the SaaS Disneyland known as Dreamforce ’16 in San Francisco. MORE
This year’s inContact User Conference (ICUC) is almost one month away and we want to prepare you for the extensive learning opportunities, networking and fun that are about to take place! Sponsors, partners, and inContact experts are available throughout the conference to brainstorm answers, demonstrate products, and share best practices. MORE
Stop by SpiceCSM’s booth at the 2016 inContact User Conference on October 11-13 in Orlando, Florida. MORE
Renowned photojournalist, author, and adventurer Dewitt Jones will be a keynote speaker at the Verint Engage Global Customer Conference in Orlando. MORE
Not only am I super busy getting ready for the launch of my book, PeopleShock: The Path to Profits When Customers Rule , I’m also heading off to a few customer experience conferences. eTail Canada Conference. I’ll be speaking at the eTail Canada conference in Toronto, May 16 – 19, 2016. I’d love it if you could join us at the conference. The post Customer Experience Conferences You Should Come To appeared first on Frank Reactions. MORE
The quote from eBay 's Zoher Karu summed up what most people were looking to learn at this year's Direct Marketing Association (DMA) conference, held recently in Boston. "Of all the things I could talk to you about, what should I talk to you about?" MORE
I’m in Saskatoon at the Marketing Research & Intelligence Association (MRIA) National Conference. I’ll be posting a few interviews from the conference. gave a talk about lessons learned in trying to use gamification in … Continue Reading → The post Marketing Research 2014 Conference Interview: Briana Brownell appeared first on Frank Reactions. I'm in Saskatoon at the Marketing Research & Intelligence Association (MRIA) National Conference. MORE
Mini-journey mapping and other employee/customer engagement strategies can help make your next conference the best one yet. Customer conferences provide a wealth of opportunities for companies to build long-lasting relationships with customers, but exciting keynote speakers and relevant breakout sessions aren’t the only ingredients for success. At our company, we took a good, hard look at our annual Engage customer conference through the lens of our CX program. MORE
Verint customers have the opportunity to do all three in sunny Orlando, Florida, May 22-25 at the Verint Engage Global Customer Conference. These days, organizations across all industries need to make good use of their time and resources—and discover ways to strengthen customer relationships. MORE
I’ll be speaking at the eTail Canada conference in Toronto, May 16 – 19, 2016. I’d love it if you could join us at the conference. The post eTail Canada Conference 2016 appeared first on Frank Reactions. Blog Canada Canadian retail conferences etail retailIt will be my first big talk after launching the new book, PeopleShock: The Path to Profits When Customers Rule. MORE
Blog Featured Areas conference Net Promoter conferenceEvery so often you come across a company that you would want to work for, not only for what they make, do or sell, but because of the vision they hold and the people they employ. For me, Areas USA is that company and team. MORE
This year’s CRM Evolution and Customer Service Experience conferences prove, that no matter how things change or evolve, customer service, customer engagement and customer experience still rely on the right people as much as the right solution. MORE
The reality of these events is that no matter how much you think you know, marketing conferences are often a valuable reminder that you still have plenty to learn. But marketing conferences are more than just a reminder to keep seeking information on this constantly evolving industry. MORE
On May 23 – 25, the Nation’s Capital plays host to CRM Evolution , accompanied by the Customer Service Experience and SpeechTEK conferences running concurrently. Read 20 top takeaways from the 2015 CRM Evolution conference here. . MORE
I loved speaking at the 2016 DFW Airport Women’s Initiative Network (WIN) Conference. Customer Experience Keynote Speaker Uncategorized DFW 2016 WIN Conference DFW Airport WIN Conference Myra Golden Women's Keynote Speaker MORE
And for the more than 2,200 individual members in 13 affiliated chapters statewide, the 2017 KS SHRM Conference is this year’s number one destination. […]. The post KS SHRM Conference | 20.-22.9.2017 MORE
I’ll be at the upcoming inContact User Conference in Orlando, Florida on October 11–13, giving a presentation titled “Satisfying the new consumer with an engaged, omnipresent agent.” Best Practices Contact Center Management General Trends & Insights Agents Call Center Best Practices CEU contact center management inContact User Conference MORE
Activities continued this week in Orlando as part of the Verint Engage 2017 Global Customer Conference at the Loews Royal Pacific Resort. Click here for a look back at how the event opened. MORE
There's no shortage of customer experience focused conferences and in 2016 it is going to be no different. These events offer boundless opportunities for networking, discovery and communication. MORE
Customer Engagement Strategy Customer Experience Customer Experience Design Customer Experience Design Conference Employee Experience Experience Design Listen-to-Mike Marketing Retail CMO Customer Expereince design thinking experience design ideas interviews mike wittenstein MORE
For some reason, the spring is a super busy time in the customer experience conferences world. eTail Canada Conference. I’ll be speaking at the eTail Canada conference in Toronto, May 16 – 19, 2016. I’d love it if you could join us at the conference. MORE
I recently had the opportunity to attend San Diego’s Next Generation Customer Experience conference and present a session on the role of mobile in closing the gap in customer experience. MORE
Last Thursday I had the pleasure of attending DTL QC , a conference hosted by the Retail Council of Canada that brings together retail decision makers and influencers to rethink retail in the age of disruption. MORE
Tweet What we saw at the conference was a full suite for customer experience. Troy Carter, Atomic Factory, Keynote at Oracle CX Conference. MORE
Many companies around the world use customer conferences to build strong, long-lasting relationships with customers. From registration to closing, every interaction—even the brief ones—between your customers and your employees can make a big difference for conference attendees. MORE
Conferences Customer Journey Maps Kerry Bodine & Co It’s still seven months away, but I’m already getting excited for SXSW 2016. As you might know, I have a passion for customer journey mapping —and I want to share it in Austin! The team here at Kerry Bodine & Co. MORE
The 2017 Engage Global Customer Conference in sunny Orlando, Florida has kicked off and is going strong! MORE
Over the years, we at 1to1 Media have attended countless conferences and industry events as part of our promise to bring our readers the latest trends within the customer experience strategy space. MORE
Conference speaker diversity is key component for maximum success. The post Conference Speaker Diversity: Eliminate 5 Needless Obstacles appeared first on KateNasser.com. Overcome these 5 obstacles and have a diverse slate of speakers. From Kate Nasser, The People Skills Coach™. MORE
Conference Related Topics 
Grade.us
JULY 18, 2017
The reality of these events is that no matter how much you think you know, marketing conferences are often a valuable reminder that you still have plenty to learn. But marketing conferences are more than just a reminder to keep seeking information on this constantly evolving industry.
iPerceptions
NOVEMBER 3, 2015
Last Thursday I had the pleasure of attending DTL QC , a conference hosted by the Retail Council of Canada that brings together retail decision makers and influencers to rethink retail in the age of disruption.
Kate Nasser
NOVEMBER 13, 2016
Conference speaker diversity is key component for maximum success. The post Conference Speaker Diversity: Eliminate 5 Needless Obstacles appeared first on KateNasser.com. Overcome these 5 obstacles and have a diverse slate of speakers. From Kate Nasser, The People Skills Coach™.
Verint
MAY 23, 2017
The 2017 Engage Global Customer Conference in sunny Orlando, Florida has kicked off and is going strong!
Myra Golden
MARCH 25, 2016
I loved speaking at the 2016 DFW Airport Women’s Initiative Network (WIN) Conference. Customer Experience Keynote Speaker Uncategorized DFW 2016 WIN Conference DFW Airport WIN Conference Myra Golden Women's Keynote Speaker
Experience Matters
MARCH 13, 2016
This week, I made my 5th annual pilgrimage to the MIT Sloan Sports Analytics Conference, As always, I really enjoyed hearing players, owners, general managers, members of the press, and experts discuss two of my favorite topics: #sports and #analytics. This was the 10th year of the conference. Customer experience Sports analytics MIT Sloan Sports Analytics Conference MLB NBA NFL NHL
Natalie Petouhof
MAY 9, 2016
Tweet What we saw at the conference was a full suite for customer experience. Troy Carter, Atomic Factory, Keynote at Oracle CX Conference.
ForeSee
MARCH 17, 2016
The post CX Event Next Week | NGCX Conference appeared first on ForeSee. When you think of San Diego, does your mind drift to cliff-lined beaches, sunshine, the Gaslamp District, and Mexican food? Mine does, and I’m lucky enough to live here. .
iPerceptions
FEBRUARY 14, 2017
Today, consumers are more informed, more demanding and have higher expectations than ever before. As a result, many companies are being held to a higher standard with consumers not putting up with a poor experience. This new paradigm has forced even the most entrenched companies to start focusing on the customer and providing an exceptional experience. Customer Experience
Think Customers
SEPTEMBER 9, 2015
Over the years, we at 1to1 Media have attended countless conferences and industry events as part of our promise to bring our readers the latest trends within the customer experience strategy space.
Verint
FEBRUARY 7, 2017
Verint customers have the opportunity to do all three in sunny Orlando, Florida, May 22-25 at the Verint Engage Global Customer Conference. These days, organizations across all industries need to make good use of their time and resources—and discover ways to strengthen customer relationships.
Verint
JUNE 7, 2017
Many companies around the world use customer conferences to build strong, long-lasting relationships with customers. From registration to closing, every interaction—even the brief ones—between your customers and your employees can make a big difference for conference attendees.
iPerceptions
FEBRUARY 12, 2016
There's no shortage of customer experience focused conferences and in 2016 it is going to be no different. These events offer boundless opportunities for networking, discovery and communication.
Talkdesk
SEPTEMBER 27, 2016
The post 10 Ways to Escape the Conference Food during Dreamforce 2016 appeared first on Talkdesk. You booked a plane ticket and an overpriced hotel room, and now you are ready to come to the SaaS Disneyland known as Dreamforce ’16 in San Francisco.
Natalie Petouhof
MARCH 29, 2016
Tweet Data as a Disrupter: The Adobe Summit was fantastic. The opening keynotes gave us insight into some of the new products and innovations.
Tema Frank
MARCH 2, 2016
I’ll be speaking at the eTail Canada conference in Toronto, May 16 – 19, 2016. I’d love it if you could join us at the conference. The post eTail Canada Conference 2016 appeared first on Frank Reactions. Blog Canada Canadian retail conferences etail retailIt will be my first big talk after launching the new book, PeopleShock: The Path to Profits When Customers Rule.
Tema Frank
FEBRUARY 29, 2016
For some reason, the spring is a super busy time in the customer experience conferences world. eTail Canada Conference. I’ll be speaking at the eTail Canada conference in Toronto, May 16 – 19, 2016. I’d love it if you could join us at the conference.
Verint
FEBRUARY 22, 2017
Renowned photojournalist, author, and adventurer Dewitt Jones will be a keynote speaker at the Verint Engage Global Customer Conference in Orlando.
Peppers and Rodgers
OCTOBER 22, 2015
The quote from eBay 's Zoher Karu summed up what most people were looking to learn at this year's Direct Marketing Association (DMA) conference, held recently in Boston. "Of all the things I could talk to you about, what should I talk to you about?"
Tema Frank
MARCH 31, 2016
Not only am I super busy getting ready for the launch of my book, PeopleShock: The Path to Profits When Customers Rule , I’m also heading off to a few customer experience conferences. eTail Canada Conference. I’ll be speaking at the eTail Canada conference in Toronto, May 16 – 19, 2016. I’d love it if you could join us at the conference. The post Customer Experience Conferences You Should Come To appeared first on Frank Reactions.
CustomerGauge
MARCH 24, 2017
Blog Featured Areas conference Net Promoter conferenceEvery so often you come across a company that you would want to work for, not only for what they make, do or sell, but because of the vision they hold and the people they employ. For me, Areas USA is that company and team.
360Connext
APRIL 28, 2017
Several customer experience case studies confirmed this idea at Medallia’s Experience 2017 conference. Thank you to Medallia for a wonderful conference! It’s all about your people. And it’s also about…your people.
360Connext
MAY 4, 2015
I recently had the opportunity to attend San Diego’s Next Generation Customer Experience conference and present a session on the role of mobile in closing the gap in customer experience.
Tricia Morris
AUGUST 21, 2015
This year’s CRM Evolution and Customer Service Experience conferences prove, that no matter how things change or evolve, customer service, customer engagement and customer experience still rely on the right people as much as the right solution.
Tema Frank
JUNE 9, 2014
I’m in Saskatoon at the Marketing Research & Intelligence Association (MRIA) National Conference. I’ll be posting a few interviews from the conference. gave a talk about lessons learned in trying to use gamification in … Continue Reading → The post Marketing Research 2014 Conference Interview: Briana Brownell appeared first on Frank Reactions. I'm in Saskatoon at the Marketing Research & Intelligence Association (MRIA) National Conference.
inContact
AUGUST 30, 2016
This year’s inContact User Conference (ICUC) is almost one month away and we want to prepare you for the extensive learning opportunities, networking and fun that are about to take place! Sponsors, partners, and inContact experts are available throughout the conference to brainstorm answers, demonstrate products, and share best practices.
Kerry Bodine
AUGUST 13, 2015
Conferences Customer Journey Maps Kerry Bodine & Co It’s still seven months away, but I’m already getting excited for SXSW 2016. As you might know, I have a passion for customer journey mapping —and I want to share it in Austin! The team here at Kerry Bodine & Co.
Experience Matters
MARCH 1, 2015
This week, I attended the annual MIT Sloan Sports Analytics Conference , Once again, I really enjoyed hearing players, owners, general managers, members of the press, and experts discuss two of my favorite topics: #sports and #analytics. My highlights from last year’s conference included several memorable quotes from Stan Van Gundy (Coach of the Detroit Pistons). The bottom line : I can’t wait for next year’s conference!
Kerry Bodine
JUNE 20, 2015
I’m often asked about customer experience conferences: What’s out there? Which conferences would I recommend? Design Management Institute’s Design Leadership Conference. Service Design Network’s Global Conference. Digital Customer Experience Conference.
Customers Rock!
MAY 10, 2012
I greatly enjoyed the conference itself; it was nice NOT to speak at an event for once! There were a lot of new faces this year at LiNC, both customers as well as Lithium employees, and this helped to keep the conference feeling fresh.
inContact
AUGUST 25, 2016
Stop by SpiceCSM’s booth at the 2016 inContact User Conference on October 11-13 in Orlando, Florida.
Tricia Morris
APRIL 22, 2016
On May 23 – 25, the Nation’s Capital plays host to CRM Evolution , accompanied by the Customer Service Experience and SpeechTEK conferences running concurrently. Read 20 top takeaways from the 2015 CRM Evolution conference here. .
ReviewTrackers
MAY 8, 2017
To help your leaders and managers in your organization become CX experts, we compiled a list of customer experience conferences and events to attend this 2017. Customer Experience Conferences and Events. Gartner Digital Marketing Conference.
inContact
AUGUST 16, 2016
So whether you’re a Boomer, Gen-Xer or Millennial, stop by Verizon’s booth at the 2016 inContact User Conference on October 11-13 in Orlando, Florida. Contact Center Management Customer Experience Events General ICUC Trends & Insights Consumer Generations Contact Center Management Tools ICUC 2016 inContact User Conference Millenials Omni-Channel Experience Partner Platinum Sponsor VerizonWhile preparing this blog, I kept thinking about Millennials.
Storyminers
JUNE 15, 2015
Customer Engagement Strategy Customer Experience Customer Experience Design Customer Experience Design Conference Employee Experience Experience Design Listen-to-Mike Marketing Retail CMO Customer Expereince design thinking experience design ideas interviews mike wittenstein
inContact
SEPTEMBER 6, 2016
I’ll be at the upcoming inContact User Conference in Orlando, Florida on October 11–13, giving a presentation titled “Satisfying the new consumer with an engaged, omnipresent agent.” Best Practices Contact Center Management General Trends & Insights Agents Call Center Best Practices CEU contact center management inContact User Conference
Happy or Not
SEPTEMBER 4, 2017
And for the more than 2,200 individual members in 13 affiliated chapters statewide, the 2017 KS SHRM Conference is this year’s number one destination. […]. The post KS SHRM Conference | 20.-22.9.2017
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