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Empowering Insights: Custom Reporting Periods for Enhanced Analytics


We're excited to announce a significant enhancement to our reporting capabilities based on valuable customer feedback. Over the past few months, our team has been hard at work delivering a highly-requested feature: the ability for organizations to create and utilize custom reporting periods.

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Introducing Enhanced Reporting for KIQ Agent Assist


Today, we are thrilled to announce the addition of enhanced reporting capabilities as part of Agent Assist. The new reporting features of Agent Assist not only elevate agent responses through AI but also provide robust capabilities to help you understand and optimize its usage. To learn more about our reporting, read this Help Article.

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The State of the Shopping Apps Report for 2022


According to our State of the Shopping Apps Report for 2022, technical variables have a huge impact on customer satisfaction levels – but the list of factors that users take into account doesn’t stop there. Our shopping apps performance report includes. Download the full shopping apps report to find out why.

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Social Media Reporting: Essential Strategies for Effective Analysis

Brandwatch CX

Master social media reporting with our guide: Strategies, tools, and metrics for effective analysis and actionable insights to shape your social strategy.

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The Open CCaaS Advantage Report

The Open CCaaS Advantage is Verint’s new research report which explores where first generation CCaaS platforms fall short when trying to deliver exceptional CX. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

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EyeforPharma CX Report


While there are several definitions available, in this report CX is described as the collection of a customer’s interactions with a company, its products, and services over the course of the customer-company relationship.[1]. Read the full report here. The post EyeforPharma CX Report appeared first on StoryMiners.

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Birdeye Reports: Revolutionize business intelligence with actionable insights


Studies have shown that companies leveraging analytics and reporting tools experience an ROI increase of 25%. Birdeye Reports is at the forefront of innovation in this field, providing advanced reporting tools that empower businesses to unlock the hidden potential within their data. These core features include: 1.

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The Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. Access the full report today. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands.

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3 Ways Brick-and-Mortar Retailers Can Improve Customer Experience

This report details three ways you can more effectively capture insights on who is visiting your stores and why, as well as if you are meeting their needs and delivering an exceptional customer experience. Download the report to learn more! Now the question is: how to get CX right?

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NEW! 2023 State of CX Research Report Just Released!

Part II of The Northridge Group’s State of CX 2023 report reveals 93% of business leaders surveyed believe their companies make it easy for customers to resolve issues. JUST RELEASED! Only 66% of customers agree.

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The State of Customer Experience 2023 Research Report

The Northridge Group’s State of Customer Experience 2023 research report reveals a surge in preference for online agent chat versus the phone amongst 18–35-year-olds—the first time online chat has eclipsed phone! JUST RELEASED!

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2020 Database Strategies and Contact Acquisition Survey Report

This report aims to highlight the current state of B2B database and contact acquisition strategies and organizations’ goals to leverage data to fuel their go-to-market strategies in 2020 and beyond. As buyer expectations to receive this type of relevant engagement continues to heighten, database management strategies are of high importance.

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Customer Experience Myths Guidebook

This report details the CX Myths that are holding organizations back from true CX maturity and success. What can companies do to find solid ground and move forward successfully? In this guidebook, we answer those questions and more as we explore three key myths and two strategies that you can use to replace them.

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Forrester Research Report: How Sales and Marketing Intelligence Drive Improved Business Outcomes

Those implementing a B2B sales and marketing intelligence solution reported that they have realized 35% more leads in their pipeline and 45% higher-quality leads leading to higher revenue and growth. However, organizations are fighting back - and winning.

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7th Annual CX Report by The Northridge Group Uncovers Priority Training Focus

Check out The Northridge Group’s latest CX research report —the 7th annual CX survey of 1,000 customers and 250 business executives—to see additional statistics as well as insights that businesses can use to benchmark their customer service and improve the overall experience!