BirdEye

SEPTEMBER 6, 2023

Birdeye’s latest data report explores the significance of online reviews in consumer decision-making processes and sheds light on how the reputation of a multi-location business impacts its selection in local markets. To read the full report, download our free guide today.

Consumers 113

Consumers Report Data Multi-Channel 113

Clarivate

JUNE 28, 2023

In the 2023 release of our Journal Citation Reports, we have taken significant additional steps to foster research integrity in the Web of Science. Today marks the 2023 release of the annual Journal Citation Reports (JCR ). Today marks the 2023 release of the annual Journal Citation Reports (JCR ).

Report 128

Report Tools Data Metrics 128

Upstream Works

JULY 25, 2023

We enhance Amazon Connect with a unified desktop, digital channel flexibility, seamless integrations and management simplicity The post 3 Ways AI Enhances Contact Center Reporting appeared first on Upstream Works. Upstream Works is excited to introduce you to our newest product offering – Upstream Works for Amazon Connect.

Contact Center 78

Contact Center Report Connections Management 78

Storyminers

FEBRUARY 19, 2021

This recent report by North Ridge has many of the basic statistics and proof points you’ll need to put together your own best case for customer experience. Click on the link at the bottom to read the full report. Read the full report here. Getting the latest information, statistics, and perspectives is time Dash consuming.

Customer Experience 162

Customer Experience Self Service Report Customers 162

Clarivate

SEPTEMBER 26, 2023

Analyze data with ease using visual dashboards and custom reports. To get the full Forecast story download our report Transforming IP budget forecasting. The post IP cost forecasting: adding accuracy, removing guesswork [New Report] appeared first on Clarivate. Ready to sharpen your budget forecasting accuracy?

Report 52

Report Management Analysis Data 52

Experience Matters

AUGUST 21, 2018

We just published a Temkin Group report, ROI of Customer Experience, 2018. The post Report: ROI of Customer Experience, 2018 appeared first on Customer Experience Matters®. Here’s the executive summary: To understand the connection between customer experience (CX) and loyalty, we examined feedback from 10,000 U.S.

Customer Experience 250

Customer Experience ROI Net Promoter Score Report 250

Experience Matters

JULY 9, 2019

Learn how to adopt the discipline of Experience Management in this free report. The post Operationalizing XM: The Report appeared first on Experience Matters. Operationalizing XM | Qualtrics.

Report 163

Report Management How To Customer Experience 163

CloudCherry

FEBRUARY 26, 2019

Key Takeaways from Forrester Report on the State of Customer Analytics. The findings of the 2018 Forrester Report on the State of Customer Analytics are based on an online survey in which 144 North American analytics and measurement pros , from a broad set of industries, took part. Data Challenges that persist. is a good start.

Analytics 256

Analytics Report Customers Analysis 256

Clarivate

JULY 26, 2022

Today we’re proud to announce that in the 2023 release of the Journal Citation Reports , all Web of Science Core Collection journals will receive a Journal Impact Factor (JIF). The post Announcing changes to the 2023 Journal Citation Reports appeared first on Clarivate. 1] According to the United Nations definition: [link].

Report 143

Report Feedback Exercises Metrics 143

Clarivate

MAY 18, 2023

Our new sustainability report is full of real-life examples of how we help our customers, colleagues and communities, with transparent, data-driven results and real insights on where we need to focus moving forward. The post Advancing our commitments to global sustainability [Report] appeared first on Clarivate.

Report 98

Report Customer Experience Innovation Culture 98

Experience Matters

SEPTEMBER 11, 2017

We just published a Temkin Group report, Tech Vendor NPS Benchmark, 2017. The research examines Net Promoter Scores® (NPS®) and the link to loyalty for 58 tech vendors based on feedback from 800 IT decision makers in large North American organizations. We also compared overall results to our benchmarks from the previous five years.

NPS 267

NPS Net Promoter Score Report B2B 267

Experience Matters

NOVEMBER 15, 2016

We published a Temkin Group report, Temkin Loyalty Index, 2016. This is the second year of this study that examines the loyalty of U.S. consumers to 294 companies across 20 industries. Here’s the executive summary: The 2016 Temkin Loyalty Index (TLi) evaluates how loyal 10,000 U.S. To determine companies’ TLi, we […].

Loyalty 270

Loyalty Report Consumers Groups 270

Clarivate

JUNE 21, 2022

Each year, the Journal Citation Reports (JCR) release provides a summary of the network of scholarly citations from the prior year of Web of Science coverage. What might this mean for the 2022 Journal Citation Reports? Journal Citation Reports can help you understand key citation impact trends to inform your publishing strategy.

Report 138

Report Metrics Data Comparison 138

Experience Matters

MARCH 20, 2018

The post Report: 2018 Temkin Experience Ratings (U.S.) Here are some highlights: Wegmans, H-E-B, Citizens, credit unions, Publix, and Subway earned the highest overall ratings, while CarMax, Spirit Airlines, Optimum, Medicaid, and Comcast received the lowest. appeared first on Customer Experience Matters®.

Report 248

Report Airlines Customer Experience Industry 248

Experience Matters

OCTOBER 1, 2018

We published a Temkin Group report, Net Promoter Score Benchmark Study, 2018. The post Report: Net Promoter Score Benchmark Study, 2018 appeared first on Customer Experience Matters®. This is the seventh year of this study that includes Net Promoter® Scores (NPS®) on 342 companies across 20 industries.

Net Promoter Score 215

Net Promoter Score Study NPS Report 215

SurveyGizmo

MARCH 15, 2022

But what about the reporting side of things? Reports that Look and Feel Like Your Organization. What about where you view your data and results with the Alchemer reporting features? Let’s tidy this up a bit to make sure your organization’s branding and logo are present in your Alchemer reports. .

Brands 98

Brands Report Company Survey 98

Circular Edge

JULY 24, 2023

Tips to improve performance of your JDE Reports Author : Deepak Sharma Introduction In JDE (JD Edwards), improving report performance involves optimizing various aspects of the report processing to make it run faster and consume fewer system resources. This reduces the need to reprocess the report with the same options.

Report 52

Report Tips Competitive Advantage Resources 52

Clarivate

AUGUST 2, 2023

Our annual Innovators to watch report 2023 identifies organizations that demonstrate exceptional potential — the next wave of future pioneers at the forefront of innovation. The post Innovators to watch 2023 [REPORT] appeared first on Clarivate. Innovators to watch goes beyond measuring accomplishments. See who made the list.

Innovation 52

Innovation Report Automotive Trends 52

Experience Matters

APRIL 12, 2017

We just published a Temkin Group report, Humanizing Digital Interactions. Emotions play an integral role in how customers make decisions and form judgments. This means that how a customer feels about an interaction with a company has an enormous impact on his or her loyalty to that company.

Interaction 205

Interaction Report Loyalty Groups 205

Experience Matters

DECEMBER 6, 2017

We published a Temkin Group report, The State of CX Metrics, 2017. The post Report: The State of CX Metrics, 2017 appeared first on Customer Experience Matters®. We also had them complete our CX Metrics Program Assessment that evaluates the degree to which these efforts are Consistent, Impactful, Integrated, and Continuous.

Metrics 228

Metrics Report Customer Experience Groups 228

Experience Matters

SEPTEMBER 9, 2014

We just published a Temkin Group report, ROI of Customer Experience, 2014. This report also includes a five-step approach for building a model that estimates the value of CX for your organization. Download report for $395. Here’s the first figure in the report: Download report for $395.

Customer Experience 316

Customer Experience ROI Report Net Promoter Score 316

Experience Matters

DECEMBER 16, 2014

We published a Temkin Group report, The Future of Customer Experience Insights. The report identifies five trends that will redefine the value and role of customer feedback and insights. The report includes a readiness checklist for companies to assess their current customer insights efforts. Download report for $195.

Customer Experience 325

Customer Experience Customer Connectedness Report Customers 325

Clarivate

MARCH 7, 2023

This means that this year, journals from the Arts and Humanities Citation Index (AHCI) and the multidisciplinary Emerging Sources Citation Index (ESCI) in the Journal Citation Reports (JCR) will receive a JIF for the first time. Bookmark this page and stay tuned for further updates. [1]

Report 140

Report Examples Data Government 140

Experience Matters

NOVEMBER 13, 2017

We just published a Temkin Group report 2017 Temkin Experience Ratings of Tech Vendors that rates the customer experience of 58 large tech vendors based on a survey of 800 IT decision makers from large North American firms. The post Report: 2017 Temkin Experience Ratings of Tech Vendors appeared first on Customer Experience Matters®.

Report 227

Report Customer Experience Survey Groups 227

Zonka Feedback

JUNE 12, 2023

Make it easy for your customers and internal teams to report bugs and streamline the Bug Reporting Process. To make bug reporting easy for customers and enhance the overall experience, it's a great idea to use Bug Report Forms and Questions. Bug-free applications are a myth.

Report 52

Report Customer Satisfaction Customer Experience Software 52

Zonka Feedback

JUNE 12, 2023

Make it easy for your customers and internal teams to report bugs and streamline the Bug Reporting Process. To make bug reporting easy for customers and enhance the overall experience, it's a great idea to use Bug Report Forms and Questions. Bug-free applications are a myth.

Report 52

Report Customer Satisfaction Customer Experience Software 52

Upstream Works

MARCH 3, 2023

By: Rob McDougall, CEO, Upstream Works Software Reporting on the performance of conversational AI applications is often challenging, as they must be tailored to a specific business and its needs. Without accurate reporting, it was hard to improve the IVR’s performance and customer satisfaction.

Report 78

Report Chatbots Self Service Customer Satisfaction 78

MyCustomer

APRIL 8, 2022

Download this Report. Not a TM Form. Internal or External. Disable T&Cs requirement. Email intro text. Thank you for downloading our resource. Why empathy is essential to better understand customers and how to apply it at scale in practice: Opening up the next frontier in retention and growth.

Report 94

Report Resources Customers How To 94

Lithium

JULY 24, 2023

Discover the valuable insights and recommendations in The Community Roundtable's 14th annual report, The State of Community Management 2023 , tailored specifically for community leaders. This report is a goldmine of tactics and strategies to enhance your strategic community planning and ensure your online community remains effective.

Report 52

Report Management Trends Communication 52

Enalyzer

AUGUST 24, 2021

Surveys, reports, and insight are in a symbiotic relationship. Today we’re going to highlight reports but never forget that one cannot exist without the other. Reports help you visualize and understand the survey data that you can share with whoever needs to see it so that everyone makes informed decisions.

Report 97

Report Data Survey Comparison 97