CSM Magazine

SEPTEMBER 30, 2024

Ensuring that these injuries are reported promptly is vital, not only for securing immediate medical care but also for maintaining a safe and compliant work environment. San Diego’s commitment to occupational safety is reflected in its proactive approach to injury prevention and reporting.

Report 52

Report Financial Culture Training 52

Experience Matters

NOVEMBER 6, 2017

We published a Temkin Group report, Five Steps For Building A Strong CX Metrics Program. In this report, we provide a blueprint that organizations can follow to create an actionable CX metrics program. The post Report: Five Steps For Building A Strong CX Metrics Program appeared first on Customer Experience Matters®.

Metrics 368

Metrics Report Groups Measurement 368

Kustomer

JULY 2, 2024

Today, we are thrilled to announce the addition of enhanced reporting capabilities as part of Agent Assist. The new reporting features of Agent Assist not only elevate agent responses through AI but also provide robust capabilities to help you understand and optimize its usage. To learn more about our reporting, read this Help Article.

Report 74

Report Exceptional Customer Service Customer Satisfaction Metrics 74

Steve DiGioia

JANUARY 11, 2024

IRS Implements 1099-K Reporting Requirement for Payment Apps in 2024, Targeting More Accurate Financial Disclosures In 2024, the IRS is set to implement the long-expected 1099-K revealing prerequisite for outsider installment applications, like PayPal, Venmo, Money Application, or Zelle.

Report 130

Report Consulting Financial Examples 130

Experience Matters

AUGUST 21, 2018

We just published a Temkin Group report, ROI of Customer Experience, 2018. The post Report: ROI of Customer Experience, 2018 appeared first on Customer Experience Matters®. Here’s the executive summary: To understand the connection between customer experience (CX) and loyalty, we examined feedback from 10,000 U.S.

ROI 250

ROI Report Net Promoter Score Customer Experience 250

Cyara

JUNE 6, 2023

Comprehensiveness and Completeness in the Reporting of your Telecom Infrastructure. There are two very important aspects to consider when it comes to the reporting of your telecom infrastructure: comprehensiveness and completeness.

Report 67

Report Leadership 67

AWS Machine Learning

AUGUST 14, 2024

The latest release introduces a comprehensive document-level report incorporated into the sync history, providing administrators with granular indexing status, metadata, and ACL details for every document processed during a data source sync job. This operation corresponds to the CrawlAction field in the sync run history report.

Report 99

Report Data Groups Examples 99

Totango

NOVEMBER 27, 2023

Totango recently shared how we envision the next generation of customer success evolving, and we see three prominent benefits of leveraging one of the most significant CS platforms reflected in the report. According to the Forrester report, out-of-the-box reporting gives CS professionals insight into: Task status.

Report 94

Report Trends Customer Success Self Service 94

Storyminers

FEBRUARY 19, 2021

This recent report by North Ridge has many of the basic statistics and proof points you’ll need to put together your own best case for customer experience. Click on the link at the bottom to read the full report. Read the full report here. Getting the latest information, statistics, and perspectives is time Dash consuming.

Report 162

Report Self Service Customer Experience Customers 162

Experience Matters

JULY 9, 2019

Learn how to adopt the discipline of Experience Management in this free report. The post Operationalizing XM: The Report appeared first on Experience Matters. Operationalizing XM | Qualtrics.

Report 163

Report Management How To Customer Experience 163

CloudCherry

FEBRUARY 26, 2019

Key Takeaways from Forrester Report on the State of Customer Analytics. The findings of the 2018 Forrester Report on the State of Customer Analytics are based on an online survey in which 144 North American analytics and measurement pros , from a broad set of industries, took part. Data Challenges that persist. is a good start.

Analytics 256

Analytics Report Analysis Study 256

Optimove

AUGUST 20, 2024

Maximize Player Lifetime Value This NFL Season Unlock the full potential of your sportsbook with insights from the Optimove Insights 2024-2025 Consumer Report on NFL Wagering Intentions. Download the report now to build brand loyalty and ensure your marketing efforts drive maximum player lifetime value throughout the 2024-25 NFL season.

Report 76

Report Consumers Loyalty Measurement 76

Experience Matters

SEPTEMBER 11, 2017

We just published a Temkin Group report, Tech Vendor NPS Benchmark, 2017. The research examines Net Promoter Scores® (NPS®) and the link to loyalty for 58 tech vendors based on feedback from 800 IT decision makers in large North American organizations. We also compared overall results to our benchmarks from the previous five years.

NPS 267

NPS Net Promoter Score Report B2B 267

AWS Machine Learning

SEPTEMBER 20, 2024

The latest release introduces a comprehensive document-level report incorporated into the sync history, providing administrators with granular indexing status, metadata, and ACL details for every document processed during a data source sync job. This operation corresponds to the CrawlAction field in the sync run history report.

Report 71

Report Data Groups Examples 71

Brandwatch CX

JUNE 27, 2024

Master social media reporting with our guide: Strategies, tools, and metrics for effective analysis and actionable insights to shape your social strategy.

Social Media 77

Social Media Analysis Report Strategy 77

Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. The post Totango recognized as CS leader in G2 Winter 2024 reports appeared first on Best Customer Success Blog: Articles for Enterprise Growth. Not a Totango customer just yet?

Report 111

Report Effort Score Customer Centricity User Experience 111

Experience Matters

NOVEMBER 15, 2016

We published a Temkin Group report, Temkin Loyalty Index, 2016. This is the second year of this study that examines the loyalty of U.S. consumers to 294 companies across 20 industries. Here’s the executive summary: The 2016 Temkin Loyalty Index (TLi) evaluates how loyal 10,000 U.S. To determine companies’ TLi, we […].

Loyalty 270

Loyalty Report Groups Study 270

MyCustomer

NOVEMBER 15, 2023

*Where AI and Marketing Collide: 2024 CX Predictions* Acxiom has launched a brand new research report, tapping into the experience,

Report 90

Report Trends Brands Marketing 90

Experience Matters

MARCH 20, 2018

The post Report: 2018 Temkin Experience Ratings (U.S.) Here are some highlights: Wegmans, H-E-B, Citizens, credit unions, Publix, and Subway earned the highest overall ratings, while CarMax, Spirit Airlines, Optimum, Medicaid, and Comcast received the lowest. appeared first on Customer Experience Matters®.

Report 248

Report Airlines Industry Consumers 248

Clarivate

JULY 26, 2022

Today we’re proud to announce that in the 2023 release of the Journal Citation Reports , all Web of Science Core Collection journals will receive a Journal Impact Factor (JIF). The post Announcing changes to the 2023 Journal Citation Reports appeared first on Clarivate. 1] According to the United Nations definition: [link].

Report 143

Report Exercises Consulting Feedback 143

Experience Matters

OCTOBER 1, 2018

We published a Temkin Group report, Net Promoter Score Benchmark Study, 2018. The post Report: Net Promoter Score Benchmark Study, 2018 appeared first on Customer Experience Matters®. This is the seventh year of this study that includes Net Promoter® Scores (NPS®) on 342 companies across 20 industries.

Net Promoter Score 215

Net Promoter Score Study Report NPS 215

2020 Research

MAY 7, 2024

Download the report and dive into the realities of women’s health, armed with critical data and the power to invoke change. The post Report: Perceptions of Women’s Health appeared first on Sago.

Report 52

Report Travel Survey Data 52

Clarivate

JUNE 21, 2022

Each year, the Journal Citation Reports (JCR) release provides a summary of the network of scholarly citations from the prior year of Web of Science coverage. What might this mean for the 2022 Journal Citation Reports? Journal Citation Reports can help you understand key citation impact trends to inform your publishing strategy.

Report 138

Report Metrics Comparison Study 138

Experience Matters

APRIL 12, 2017

We just published a Temkin Group report, Humanizing Digital Interactions. Emotions play an integral role in how customers make decisions and form judgments. This means that how a customer feels about an interaction with a company has an enormous impact on his or her loyalty to that company.

Interaction 205

Interaction Report Groups Loyalty 205

Keatext

JULY 2, 2024

When they found Alchemer's reporting functionality to be subpar, they leveraged Keatext's integration and dashboards to get the results they needed. Keatext supports a large company in the logistics industry that uses Alchemer for surveys.

Report 52

Report Survey Industry Case Study 52

NobelBiz

JULY 19, 2024

The results of Winter’s G2 reports – the world’s largest tech marketplace for peer-to-peer software reviews – are in. Needless to say, it is a great honor to be featured in a G2 report this year. The G2 reports come out every quarter and clearly indicate B2B tech buyer validation. appeared first on NobelBiz.

Report 52

Report Contact Center Contact Center Software Call Center 52

Zonka Feedback

SEPTEMBER 25, 2024

Zonka Feedback has picked up 26 badges in the G2 Fall 2024 report, solidifying our position in Experience Management and Feedback Analytics. No need for confetti or fireworks—we’ll let the numbers speak for themselves.

Report 52

Report Feedback Analytics Management 52

Experience Matters

DECEMBER 6, 2017

We published a Temkin Group report, The State of CX Metrics, 2017. The post Report: The State of CX Metrics, 2017 appeared first on Customer Experience Matters®. We also had them complete our CX Metrics Program Assessment that evaluates the degree to which these efforts are Consistent, Impactful, Integrated, and Continuous.

Metrics 228

Metrics Report Groups Study 228

Experience Matters

SEPTEMBER 9, 2014

We just published a Temkin Group report, ROI of Customer Experience, 2014. This report also includes a five-step approach for building a model that estimates the value of CX for your organization. Download report for $395. Here’s the first figure in the report: Download report for $395.

ROI 316

ROI Report Net Promoter Score Customer Experience 316

NobelBiz

MARCH 5, 2024

As a call center stakeholder—be it an owner, manager, or supervisor—the task of harnessing call center reporting to pinpoint areas for improvement, optimize agent performance, and ultimately enhance customer satisfaction can seem daunting. Table of Contents What is Call Center Reporting?

Call Center 59

Call Center Report Contact Center Net Promoter Score 59