Expert insights. Personalized for you.
The most immediate threat to healthcare in the U.S. In a healthcare system that was already overburdened, healthcare professionals are on the frontlines of the outbreak with incredibly high stress as beds and resources become unavailable. MORE
Conversely, if you are a healthcare organization (HCO), you likely have had to deploy a self-triage solution to stem […]. If you have needed care over the last couple of months you likely have encountered a self-triage solution. MORE
During this "XM Fireside Chat," Bruce Temkin & Susan Haufe discuss healthcare experience in the current pandemic environment. The post XM Fireside Chat: Healthcare Experience With Bruce Temkin And Susan Haufe appeared first on Experience Matters. MORE
The post A Shot in the Arm for the No Good Healthcare Experience appeared first on Customer Experience Consulting. It was supposed to be a routine, but necessary, appointment… At my son’s physical, we noticed a weird thing and were referred to a dermatologist. (I’m MORE
This week on our Friends on Friday guest blog post my colleague, Brie Tascione, writes about the importance of improving the customer experience in the healthcare industry to improve loyalty and reduce frustration. MORE
Today’s healthcare patients have access to a greater amount of health information than ever before – and yet still demand more that can be used for their benefit. The post Healthcare personalization trends appeared first on PK. MORE
The post Education And Healthcare Employees Are Most Impacted By Companies’ COVID Response appeared first on Experience Matters. To understand the impact that COVID is having on employees, we surveyed more than 5,000 U.S. employees. MORE
If you work in consumer goods you probably think you have nothing to learn from healthcare, right? After all, you have consumers in your industry name and well healthcare’s reputation is not that great. The post What Consumer Goods Companies Can Learn From Healthcare. MORE
The IQVIA also estimates that the use of Digital Health apps in 5 patient populations could save the US healthcare system $7 billion per year. The post How Healthcare is Embracing the Digitally-Empowered Consumer appeared first on SmarterCX. MORE
The biggest money maker in the pet industry right now is healthcare, particularly veterinary care. Over the past ten years, the relationship between pet and owner has taken on a new meaning. MORE
Episode overview. Jackie McAtee, Vice President of Marketing and Customer Experience for Mayfair Medical Imaging, and I discuss her path from hospitality and marketing to her hybrid role of both marketing and customer experience. MORE
I’ve noticed that within this collection of interviews, quite a few of my guests have represented the healthcare industry. For those of you seeking to gain tips and insight on what CX in the healthcare industry looks like, here are a few podcast episodes you should listen to. MORE
The post Last Friday flyover: Healthcare narratives appeared first on PK. Articles Healthcare Modernize Experiences Strategy and Design Content Strategy Healthcare Digital Experience Healthcare Marketing Healthcare Transformation MORE
While the use of voice to machine interaction in healthcare may still be in their infancy, early initiatives are validating the promise of voice interfaces. Read more at Fierce Healthcare. Dave Wieneke leads PK’s focus on serving the digital experiences of healthcare organizations, establishing a baseline method of measurement as outlined in PK’s Hospital Digital Experience Index. The post Digital healthcare’s next shift? MORE
This is a time already ripe for innovation, and I believe that it is from these roots that telemedicine will emerge to make healthcare better and more accessible. Telemedicine will help healthcare heal. MORE
age of the customer customer experience customer experience strategy customer insights data insights healthcareThe coronavirus (COVID-19) has undoubtedly cast a long shadow over the media, business, and consumer conversation. MORE
The growing number of healthcare review platforms like Zocdoc gives medical practices an online presence. Having an online footprint is essential, especially in the healthcare industry.Data shows that only 5 percent of healthcare providers consider themselves as digital-first organizations. MORE
The post Healthcare Edition: 3 Ways You Can Enhance Your Team’s Performance appeared first on Customer Success and Product Experience Software | Gainsight. Health Scoring Healthcare MORE
Ingrid Lindberg, the founder of Chief Customer, discusses how the more power we give the customer in their own hands through digital technologies, the more CX will have to change MORE
With 2020 on the horizon, leading healthcare organizations (HCOs) are starting their strategic planning. Forrester’s latest data shows more than half of healthcare purchase influencers are planning new or increased investment in AI tools over the next 12 months. MORE
It is a week to salute the healthcare workers that patients and families rely on in their darkest moments. Before coming to Qualtrics, I spent nearly 20 years on the frontlines of healthcare. When we think of healthcare workers, we immediately think of doctors and nurses. MORE
To our Customer Success and Product professionals in HealthIT and Healthcare communities, we’re so thankful for everything you are doing to keep us all informed, healthy, and safe. Healthcare security solution provider Imprivata influenced $15m in expansion opportunities and achieved a 99.8% MORE
Welcome Jennifer LeMieux of Gaffey Healthcare. The payment engine in healthcare – episode overview. Jennifer is Chief Customer Officer at Gaffey Healthcare. I can’t believe we’re at 21 episodes of The Chief Customer Officer Human Duct Tape Show. MORE
NextGen Healthcare helps ambulatory care organizations transition to value-based care by empowering them to nurture and build healthier patient communities at a lower cost with its technology-enabled solutions. Healthcare MORE
The post Why Trust Will Drive the Future of Healthcare Innovation appeared first on PK. Automate Services Healthcare Innovation Reports MORE
The healthcare industry is essential in our society, especially in the midst of the COVID-19 pandemic. At its core, however, healthcare is still a business industry, and data is a valuable asset in every business. Healthcare professionals directly deal with the lives of people. MORE
Healthcare, Now. With healthcare on a crisis footing, disruption of the industry is happening right now. Understanding how healthcare brands can be the most valuable and relevant to customers (vs the competition) is crucial, and will be the real predictor of future success. MORE
With the right healthcare consumerism strategy in place, providers should see more engaged patients who are not just knowledgeable and accountable for their health but who also have a better sense of their healthcare options. The Importance of Healthcare Consumerism (In Numbers). MORE
The healthcare industry in the United States is very focused on patient experience right now. But healthcare is an ecosystem. Take the amount of paper healthcare customers encounter. I hope the healthcare industry continues to invest in patient experience. MORE
We know that better customer experience (CX) in healthcare better engages customers and patients, improves care outcomes, and reduces costs. But there are several factors contributing to lagging CX in healthcare. Healthcare firms […]. MORE
Leading organizations are no longer viewing customer experience as an add-on, but instead as a core product, and the healthcare industry has been slow to adapt. The post Why Healthcare Must View Customer Experience as a Product appeared first on Brand and Marketing Consultancy | Prophet. MORE
A report by Prophet cites that 81% of consumers are unsatisfied with their healthcare experience, and that the happiest consumers are those who interact with the system the least. HealthcareAre We Expecting Patients to be Patient? MORE
The current state of healthcare in America is contentious, to say the least. The media and politicians, some even overseas, offer their takes on the pros and cons on universal healthcare–but understanding the industry is not so simple. MORE
Now, there is a lot of excitement about how AI is going to change healthcare. In 2018, we’ll begin the adoption of a technology that may truly transform the way providers work, and the way patients experience healthcare, on a global scale.”. MORE
Healthcare will remain forever changed by the COVID-19 pandemic. Healthcare organizations must shift their approach for member and patient engagement from reactive to proactive to meet the needs of the new healthcare consumer and ensure future success in a post-pandemic world. MORE
Technology such as chatbots , telemedicine and voice interfaces are making it easier for patients to get the information and care they need quickly and easily and will continue to do so long after the current healthcare crisis has abated. MORE
Dr. Adrienne Boissy , a neurologist and the leader of the patient, caregiver, and family experience at Cleveland Clinic, shares the path to embedding customer experience into a healthcare organization. The healthcare culture needs to continue to push for more patient access. . MORE
The healthcare industry is something that everyone utilizes even though it has a bad. HealthcareA few days ago, I found out that I need to get surgery on my right elbow. It’s been hurting a long time now, during the course of which I’ve seen various medical experts in hopes they would have a solution. View Article. MORE
HealthcareIngrid Lindberg, the founder of Chief Customer, discusses how the more power we give the customer in their own hands through digital technologies, the more CX will have to change. MORE
The post Why Trust Will Drive the Future of Healthcare Innovation appeared first on PK. Automate Services Healthcare Innovation Reports MORE
Healthcare Related Topics Lenati
JUNE 26, 2020
The post Last Friday flyover: Healthcare narratives appeared first on PK. Articles Healthcare Modernize Experiences Strategy and Design Content Strategy Healthcare Digital Experience Healthcare Marketing Healthcare Transformation
MaritzCX
AUGUST 28, 2019
A report by Prophet cites that 81% of consumers are unsatisfied with their healthcare experience, and that the happiest consumers are those who interact with the system the least. HealthcareAre We Expecting Patients to be Patient?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Lenati
JUNE 10, 2020
Today’s healthcare patients have access to a greater amount of health information than ever before – and yet still demand more that can be used for their benefit. The post Healthcare personalization trends appeared first on PK.
MaritzCX
JULY 17, 2018
The healthcare industry is something that everyone utilizes even though it has a bad. HealthcareA few days ago, I found out that I need to get surgery on my right elbow. It’s been hurting a long time now, during the course of which I’ve seen various medical experts in hopes they would have a solution. View Article.
Advertisement
healthcare) to 65% (consumer electronics). eGain clients “ease” (into AI) An integrated healthcare payer and provider in the US tried out. If Artificial Intelligence (AI) for the overall business is a red hot. topic in C-suites, AI for customer engagement is white hot.
Lenati
MAY 8, 2020
Technology such as chatbots , telemedicine and voice interfaces are making it easier for patients to get the information and care they need quickly and easily and will continue to do so long after the current healthcare crisis has abated.
|
QuestionPro Audience
AUGUST 14, 2018
Now, there is a lot of excitement about how AI is going to change healthcare. In 2018, we’ll begin the adoption of a technology that may truly transform the way providers work, and the way patients experience healthcare, on a global scale.”.
Experience Matters
MAY 21, 2020
The post Education And Healthcare Employees Are Most Impacted By Companies’ COVID Response appeared first on Experience Matters. To understand the impact that COVID is having on employees, we surveyed more than 5,000 U.S. employees.
C Space
APRIL 17, 2020
Healthcare, Now. With healthcare on a crisis footing, disruption of the industry is happening right now. Understanding how healthcare brands can be the most valuable and relevant to customers (vs the competition) is crucial, and will be the real predictor of future success.
Forrester's Customer Insights
MARCH 9, 2020
age of the customer customer experience customer experience strategy customer insights data insights healthcareThe coronavirus (COVID-19) has undoubtedly cast a long shadow over the media, business, and consumer conversation.
MaritzCX
JANUARY 16, 2018
NextGen Healthcare helps ambulatory care organizations transition to value-based care by empowering them to nurture and build healthier patient communities at a lower cost with its technology-enabled solutions. Healthcare
|
Magellan Solutions
MAY 28, 2020
The healthcare industry is essential in our society, especially in the midst of the COVID-19 pandemic. At its core, however, healthcare is still a business industry, and data is a valuable asset in every business. Healthcare professionals directly deal with the lives of people.
Experience Investigators by 360Connext
DECEMBER 4, 2014
The healthcare industry in the United States is very focused on patient experience right now. But healthcare is an ecosystem. Take the amount of paper healthcare customers encounter. I hope the healthcare industry continues to invest in patient experience.
MaritzCX
NOVEMBER 18, 2015
HealthcareIngrid Lindberg, the founder of Chief Customer, discusses how the more power we give the customer in their own hands through digital technologies, the more CX will have to change.
Lenati
APRIL 23, 2020
This is a time already ripe for innovation, and I believe that it is from these roots that telemedicine will emerge to make healthcare better and more accessible. Telemedicine will help healthcare heal.
Customer Bliss
MARCH 9, 2018
I’ve noticed that within this collection of interviews, quite a few of my guests have represented the healthcare industry. For those of you seeking to gain tips and insight on what CX in the healthcare industry looks like, here are a few podcast episodes you should listen to.
QuestionPro Audience
OCTOBER 10, 2018
The biggest money maker in the pet industry right now is healthcare, particularly veterinary care. Over the past ten years, the relationship between pet and owner has taken on a new meaning.
Qualtrics
APRIL 28, 2020
It is a week to salute the healthcare workers that patients and families rely on in their darkest moments. Before coming to Qualtrics, I spent nearly 20 years on the frontlines of healthcare. When we think of healthcare workers, we immediately think of doctors and nurses.
C3Centricity
OCTOBER 22, 2018
If you work in consumer goods you probably think you have nothing to learn from healthcare, right? After all, you have consumers in your industry name and well healthcare’s reputation is not that great. The post What Consumer Goods Companies Can Learn From Healthcare.
Lenati
MARCH 25, 2020
While the use of voice to machine interaction in healthcare may still be in their infancy, early initiatives are validating the promise of voice interfaces. Read more at Fierce Healthcare. Dave Wieneke leads PK’s focus on serving the digital experiences of healthcare organizations, establishing a baseline method of measurement as outlined in PK’s Hospital Digital Experience Index. The post Digital healthcare’s next shift?
Gainsight
JUNE 29, 2020
The post Healthcare Edition: 3 Ways You Can Enhance Your Team’s Performance appeared first on Customer Success and Product Experience Software | Gainsight. Health Scoring Healthcare
ReviewTrackers
MARCH 7, 2019
With the right healthcare consumerism strategy in place, providers should see more engaged patients who are not just knowledgeable and accountable for their health but who also have a better sense of their healthcare options. The Importance of Healthcare Consumerism (In Numbers).
QuestionPro Audience
MAY 19, 2017
The current state of healthcare in America is contentious, to say the least. The media and politicians, some even overseas, offer their takes on the pros and cons on universal healthcare–but understanding the industry is not so simple.
Hero Digital
MARCH 26, 2020
The most immediate threat to healthcare in the U.S. In a healthcare system that was already overburdened, healthcare professionals are on the frontlines of the outbreak with incredibly high stress as beds and resources become unavailable.
Customer Bliss
FEBRUARY 2, 2018
Dr. Adrienne Boissy , a neurologist and the leader of the patient, caregiver, and family experience at Cleveland Clinic, shares the path to embedding customer experience into a healthcare organization. The healthcare culture needs to continue to push for more patient access. .
Forrester's Customer Insights
MAY 23, 2019
We know that better customer experience (CX) in healthcare better engages customers and patients, improves care outcomes, and reduces costs. But there are several factors contributing to lagging CX in healthcare. Healthcare firms […].
Forrester's Customer Insights
MAY 28, 2020
Conversely, if you are a healthcare organization (HCO), you likely have had to deploy a self-triage solution to stem […]. If you have needed care over the last couple of months you likely have encountered a self-triage solution.
ReviewTrackers
MARCH 9, 2020
The growing number of healthcare review platforms like Zocdoc gives medical practices an online presence. Having an online footprint is essential, especially in the healthcare industry.Data shows that only 5 percent of healthcare providers consider themselves as digital-first organizations.
Gainsight
MARCH 26, 2020
To our Customer Success and Product professionals in HealthIT and Healthcare communities, we’re so thankful for everything you are doing to keep us all informed, healthy, and safe. Healthcare security solution provider Imprivata influenced $15m in expansion opportunities and achieved a 99.8%
Connective DX
JANUARY 31, 2020
The post Why Trust Will Drive the Future of Healthcare Innovation appeared first on PK. Automate Services Healthcare Innovation Reports
Lenati
JANUARY 31, 2020
The post Why Trust Will Drive the Future of Healthcare Innovation appeared first on PK. Automate Services Healthcare Innovation Reports
ShepHyken
SEPTEMBER 23, 2016
This week on our Friends on Friday guest blog post my colleague, Brie Tascione, writes about the importance of improving the customer experience in the healthcare industry to improve loyalty and reduce frustration.
Customer Bliss
SEPTEMBER 27, 2016
Welcome Jennifer LeMieux of Gaffey Healthcare. The payment engine in healthcare – episode overview. Jennifer is Chief Customer Officer at Gaffey Healthcare. I can’t believe we’re at 21 episodes of The Chief Customer Officer Human Duct Tape Show.
Prophet
MARCH 11, 2020
Leading organizations are no longer viewing customer experience as an add-on, but instead as a core product, and the healthcare industry has been slow to adapt. The post Why Healthcare Must View Customer Experience as a Product appeared first on Brand and Marketing Consultancy | Prophet.
Smarter CX
SEPTEMBER 11, 2018
The IQVIA also estimates that the use of Digital Health apps in 5 patient populations could save the US healthcare system $7 billion per year. The post How Healthcare is Embracing the Digitally-Empowered Consumer appeared first on SmarterCX.
Forrester's Customer Insights
SEPTEMBER 10, 2019
With 2020 on the horizon, leading healthcare organizations (HCOs) are starting their strategic planning. Forrester’s latest data shows more than half of healthcare purchase influencers are planning new or increased investment in AI tools over the next 12 months.
MaritzCX
NOVEMBER 18, 2015
Ingrid Lindberg, the founder of Chief Customer, discusses how the more power we give the customer in their own hands through digital technologies, the more CX will have to change
Customer Bliss
JUNE 20, 2017
Episode overview. Jackie McAtee, Vice President of Marketing and Customer Experience for Mayfair Medical Imaging, and I discuss her path from hospitality and marketing to her hybrid role of both marketing and customer experience.
Experience Investigators by 360Connext
JULY 31, 2015
The post A Shot in the Arm for the No Good Healthcare Experience appeared first on Customer Experience Consulting. It was supposed to be a routine, but necessary, appointment… At my son’s physical, we noticed a weird thing and were referred to a dermatologist. (I’m
Forrester's Customer Insights
MAY 21, 2020
Healthcare will remain forever changed by the COVID-19 pandemic. Healthcare organizations must shift their approach for member and patient engagement from reactive to proactive to meet the needs of the new healthcare consumer and ensure future success in a post-pandemic world.
80 
Let's personalize your content