MaritzCX Unveils the Healthcare Industry’s First CX-Based Patient Experience Platform


MaritzCX is the first and only CX platform company that’s been CMS-certified to offer Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS®) surveys. Healthcare

Making Efficiency a Healthcare Priority


The healthcare industry is something that everyone utilizes even though it has a bad. HealthcareA few days ago, I found out that I need to get surgery on my right elbow. It’s been hurting a long time now, during the course of which I’ve seen various medical experts in hopes they would have a solution. View Article.

Healthcare Research: In Healthcare We Trust

QuestionPro Audience

The current state of healthcare in America is contentious, to say the least. The media and politicians, some even overseas, offer their takes on the pros and cons on universal healthcare–but understanding the industry is not so simple.

How AI is Changing Healthcare

QuestionPro Audience

Now, there is a lot of excitement about how AI is going to change healthcare. In 2018, we’ll begin the adoption of a technology that may truly transform the way providers work, and the way patients experience healthcare, on a global scale.”.

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

healthcare) to 65% (consumer electronics). eGain clients “ease” (into AI) An integrated healthcare payer and provider in the US tried out. If Artificial Intelligence (AI) for the overall business is a red hot. topic in C-suites, AI for customer engagement is white hot.

Healthcare Consumerism: A Guide


With the right healthcare consumerism strategy in place, providers should see more engaged patients who are not just knowledgeable and accountable for their health but who also have a better sense of their healthcare options. The Importance of Healthcare Consumerism (In Numbers).

Who’s Improving the REAL Experience of Healthcare Customers?


The healthcare industry in the United States is very focused on patient experience right now. But healthcare is an ecosystem. Take the amount of paper healthcare customers encounter. I hope the healthcare industry continues to invest in patient experience.

6 Social Media Marketing Ideas for Healthcare


Social Media Marketing for Healthcare. Social media marketing can help healthcare organizations and marketers engage with patients, promote new relationships, and improve the reputation and credibility of doctors. Managing and marketing a healthcare organization?

The New Trend in Petcare Healthcare: CBD

QuestionPro Audience

The biggest money maker in the pet industry right now is healthcare, particularly veterinary care. Over the past ten years, the relationship between pet and owner has taken on a new meaning.

Video: The Future of the Customer in Healthcare


HealthcareIngrid Lindberg, the founder of Chief Customer, discusses how the more power we give the customer in their own hands through digital technologies, the more CX will have to change.

Improve Customer Experience in Healthcare: 4 Podcast Interviews

Customer Bliss

I’ve noticed that within this collection of interviews, quite a few of my guests have represented the healthcare industry. For those of you seeking to gain tips and insight on what CX in the healthcare industry looks like, here are a few podcast episodes you should listen to.

Future Healthcare Success is Rooted in Exceptional CX

Forrester's Customer Insights

We know that better customer experience (CX) in healthcare better engages customers and patients, improves care outcomes, and reduces costs. But there are several factors contributing to lagging CX in healthcare. Healthcare firms […].

What Consumer Goods Companies Can Learn From Healthcare. 7 Lessons of Customer Service Excellence


If you work in consumer goods you probably think you have nothing to learn from healthcare, right? After all, you have consumers in your industry name and well healthcare’s reputation is not that great. The post What Consumer Goods Companies Can Learn From Healthcare.

How Healthcare is Embracing the Digitally-Empowered Consumer

Smarter CX

The IQVIA also estimates that the use of Digital Health apps in 5 patient populations could save the US healthcare system $7 billion per year. The post How Healthcare is Embracing the Digitally-Empowered Consumer appeared first on SmarterCX.

In Healthcare, Online Reputation Fuels Patient Satisfaction


The world of consumer healthcare is currently experiencing a vital shift. Healthcare consumers want more options, greater convenience, fairer prices, and better interactions throughout the entire patient experience, across the continuum of care.

Recent HIPAA Settlements Highlight The Weaknesses In Healthcare Security

Forrester's Customer Insights

To better serve our healthcare provider clients, we recently looked back at the past year of Health Insurance Portability […]. security & risk cybersecurity healthcare Security & Risk

The payment engine in healthcare, with Jennifer LeMieux of Gaffey Healthcare — CB21

Customer Bliss

Welcome Jennifer LeMieux of Gaffey Healthcare. The payment engine in healthcare – episode overview. Jennifer is Chief Customer Officer at Gaffey Healthcare. I can’t believe we’re at 21 episodes of The Chief Customer Officer Human Duct Tape Show.

6 Data Protection Tips for Healthcare Companies

transcosmos Information Systems

Earlier this year, the private healthcare information of over 91,000 Medicaid clients in the United States were compromised. According to reports, the two exchanged emails that contained the private healthcare data of the clients. Tips to Avoid Data Breaches in the Healthcare Sector .

Healthcare Organizations Are Future-Proofing Strategy And Operations With Cloud

Forrester's Customer Insights

Healthcare organizations (HCOs), once cloud laggards, are embracing public and private cloud services to address a wide range of business problems. healthcare hybrid cloud public cloud

The Future of the Customer in Healthcare


Ingrid Lindberg, the founder of Chief Customer, discusses how the more power we give the customer in their own hands through digital technologies, the more CX will have to change

Customer Experience Innovation in Healthcare, With Jackie McAtee – CB56

Customer Bliss

Episode overview. Jackie McAtee, Vice President of Marketing and Customer Experience for Mayfair Medical Imaging, and I discuss her path from hospitality and marketing to her hybrid role of both marketing and customer experience.

Why Healthcare Organizations Should Focus on the Consumer


As out-of-pocket healthcare costs continue to increase, patients are doing more research when they search for a healthcare provider. To understand the role of consumerism in healthcare, we spoke to Preston Gee, vice president, strategic marketing at CHRISTUS Health.

4 Winning Patient Acquisition Strategies for Healthcare Marketers


There is a vital shift happening right now in healthcare marketing and patient acquisition. Here are 4 patient acquisition strategies that you can implement today: Healthcare Marketing Strategies to Drive Patient Acquisition. Education Healthcare

A Shot in the Arm for the No Good Healthcare Experience


The post A Shot in the Arm for the No Good Healthcare Experience appeared first on Customer Experience Consulting. It was supposed to be a routine, but necessary, appointment… At my son’s physical, we noticed a weird thing and were referred to a dermatologist. (I’m

Using Healthcare Reviews To Win and Retain New Patients

Are reviews an important part of healthcare? Why would healthcare professionals choose to focus their valuable time and attention on reviews? If you're the only healthcare facility in your area doesn't that mean patients have to come to you?

Performing on Payment Experience in Healthcare

North Highland

Today’s typical healthcare billing experience is confusing and frustrating. For many, challenges with healthcare billing are so common that these issues begin to feel like just another part of going to the doctor’s office. healthcare system.

Use-Case Selection Will Make Or Break Your AI Strategy in Healthcare

Forrester's Customer Insights

The use of AI in healthcare has moved beyond just science fiction to actual practical applications of the technology in various pockets of the healthcare ecosystem.

Guest Blog: How to Create Customer Loyalty in the Healthcare Space


This week on our Friends on Friday guest blog post my colleague, Brie Tascione, writes about the importance of improving the customer experience in the healthcare industry to improve loyalty and reduce frustration.

Revolutionizing Service Culture in the Healthcare Industry

Up Your Service

In recent years the healthcare industry has undergone – and continues to undergo—massive changes. Healthcare organizations must partner more closely with their patients, with organizations in the public sector, and with each other, to deal with the new challenges and expectations.

Pioneering Customer Experience in Healthcare at Cleveland Clinic

Customer Bliss

Dr. Adrienne Boissy , a neurologist and the leader of the patient, caregiver, and family experience at Cleveland Clinic, shares the path to embedding customer experience into a healthcare organization. The healthcare culture needs to continue to push for more patient access. .

The consumer mindset sparks a paradigm shift in healthcare


The healthcare industry is rapidly—and drastically—changing. From major mergers (CVS + Aetna) to powerhouse partnerships (Walgreens + Microsoft), healthcare organizations (HCOs) have little choice but to evolve and transform in order to remain competitive

How Can a Help Desk Software Improve Customer Service in Healthcare?

ProProfs Chat

These numbers show how important it is to have a responsive website for a healthcare business. Now, along with creating and maintaining a website for your healthcare business, it is also important to reach out to your customers and provide instant resolution to their queries.

Learn About the Importance of Innovation at the Healthcare Marketing & Physician Strategies Summit


The Forum for Healthcare Strategists is presenting the 2017 Healthcare Marketing & Physician Strategies Summit , to be held May 8 to 10, 2017 at the JW Marriott in Austin, Texas. The Importance of Innovation in Healthcare. Photo: Healthcare Strategy Institute ).

Amazon Is At It Again: Disrupting Healthcare and Pharma

Fresh MR

It looks like healthcare is its next big target. Healthcare is a broad arena tangled in complexities. Most consumers struggle with … Continue reading → CX Healthcare Industry Expertise Technology

Unlocking the Value of Healthcare's Big Data


Companies are awash in consumer data and the healthcare industry is no different. bigdata healthcare

Patient-First is the Path Forward for Healthcare Providers

Hero Digital

But for healthcare providers (HCPs), there’s an added layer of complexity – the “customer” isn’t just one type of person. And historically, healthcare websites tend to showcase those internal customers more than the most important customers of all: the patients. News Healthcare

Understanding Patient Feedback: A guide for Healthcare Professionals


Healthcare providers often learn how they’re doing directly from their patients in person. Like other online review sites, there are several healthcare provider review sites. They can also provide expanded information about their practice, healthcare philosophy, credentials, and more.