Connections Related Topics 
Experience Investigators by 360Connext
OCTOBER 4, 2022
The post Connect Customer Service Success with Customer Experience Excellence appeared first on Experience Investigators Happy Customer Service Week and CX Day, 2022! Customer Service Week is all about Celebrating Service.
InMoment XI
MARCH 2, 2022
The goals for employees, then, are commitment and connected behavior, with advocacy as the highest state. Employee Experience Company Culture Employee Advocacy Employee Connection Employee LoyaltyThis article was originally posted on CustomerThink.com.
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GetFeedback
SEPTEMBER 20, 2020
Adapt your CX program to COVID-19 and continue to deliver great connected experiences. Articles
Wired and Dangerous
APRIL 6, 2020
Could this be a good time to strengthen your connections with your customers? How can you make a strong emotional connection with customers? We find the top component in terms of “return on experience” is delivering a strong personal connection.
Speaker: Kate Nasser, The People Skills Coach™
Collaborative coaching truly guides agents to connect authentically to customers better each time. Join Kate Nasser, The People Skills Coach™ & Author of Leading Morale to understand how call center agents get the most out of collaborative coaching.
Russel Lolacher
NOVEMBER 28, 2022
In this episode of Relationships at Work, Russel chats with speaker and Police Chief of the Mountain View Police Department Chris Hsiung on how communication and creating connection within an organization can improve workplace culture. How to look at onboarding for building connection.
Kerry Bodine
OCTOBER 11, 2021
Comparably’s ranking is a good starting point to draw tighter connections between happy employees and happy customers. The post The Happiest Employees of 2021 — And Their Connections to Customers appeared first on Bodine & Co.
Uplight
MARCH 20, 2023
Post-COVID, that difference between everyday brands and utilities is likely even more pronounced, with at least three times as many companies now versus before Read More The post Decoding the ‘Connected Customer Journey’ appeared first on Uplight.
Michelli Experience
NOVEMBER 1, 2016
What are the additional needs (beyond products) you can fulfill to deepen your connection with your customers? In his 1943 paper, “A Theory of Human Motivation”, Abraham Maslow foreshadowed a key ingredient to modern customer experience design. In essence, once you are able to meet a customers’ basic or functional need…there are higher needs you can address to drive their loyalty with your brand.
Experience Investigators by 360Connext
DECEMBER 17, 2014
Visit me on the web at MikeWittenstein.com More Posts Follow Me: The post Magic Mirror Reflects Major Innovation for the Connected Consumer appeared first on Customer Experience Consulting. Blog Customer Engagement Customer Experience customer service Featured Recent News connected consumer innovation linkedin As a full-time experience designer with 15 years of experience, it takes something pretty spectacular to turn my head. Eye-popping innovation for top-notch service.
Speaker: Keynote Speaker, Guy Kawasaki, Chief Evangelist, Canva
In its 12th year? Super Forum is the largest and most comprehensive conference for executives, community managers, marketing, membership, and customer success professionals who want to connect, engage, and create better customer and member experiences. And this year, we’re going even bigger as we add Vanilla’s highly regarded Conversations conference into the mix. Register today!
Centercode
JANUARY 26, 2023
We’re happy to announce the release of Centercode Connect 9.2. Connect 9.2
Who's Your Gladys?
JUNE 13, 2017
Ever feel like the human connections in customer service are at risk? Even with advancements in artificial intelligence, combined with more use of chatbots and pre-recorded messages, creating strong, human connections with customers reigns supreme when it comes to customer loyalty. Creating Stronger Human Connections in Customer Service appeared first on Who's Your Gladys? Customer Service human connection
Helpware
JANUARY 31, 2023
Customer connection is often viewed as a more intangible thing than hard data like ROI since people’s feelings and emotions are harder to measure with exact numbers.
Centercode
JANUARY 26, 2023
We’re proud to announce the release if Centercode Connect 9.3. This release greatly improves our knowledge base functionality, and simplifies the arduous task of controlling user access to resources throughout your beta tests.
Speaker: Patrick Dempsey and Andrew Erpelding of ZoomInfo
What is ZoomInfo for Recruiters? Find and connect with the right talent to fill roles fast with more data, basic search, advanced search, candidate and company profiles, and export results. Watch this On-Demand Webinar today to see how ZoomInfo for Recruiters can work to get your talented candidates results.
NICE inContact
AUGUST 8, 2019
The post Transform Citizen Connections with Cloud appeared first on NICE inContact Blog. Our ability to interact and engage with our government is clearly fundamental to the functioning of our cities, states and nation. And, while it can be frustrating at times from a convenience standpoint, government agencies shoulder a significant burden in ensuring the privacy and security of its citizens, leading to possible longer handle times.
Experience Investigators by 360Connext
MARCH 15, 2018
As we rely ever-more heavily on the communication tools of any trade today, like email and texting, we crave more emotional and human connections to break through the clutter. Human connections make a huge difference in B2B. Rhonda and I sat down and recorded this interview, where Rhonda explains more about the unique way Hallmark Business Connections puts the human touch in business-to-business relationships. Each one connects with emotion and personalization.
NICE inContact
AUGUST 8, 2019
The post Transform Citizen Connections with Cloud appeared first on NICE inContact Blog. Our ability to interact and engage with our government is clearly fundamental to the functioning of our cities, states and nation. And, while it can be frustrating at times from a convenience standpoint, government agencies shoulder a significant burden in ensuring the privacy and security of its citizens, leading to possible longer handle times.
Centercode
JANUARY 26, 2023
We’re proud to announce that Connect 9.1 has completed its test phase, and will be posted to live servers starting next week.
Advertiser: ZoomInfo
The evolution of every high-functioning, effective customer success strategy centers around three C’s: connected experiences, an engaging customer journey, and a culture built on customer-centricity. Find out how to transform customer success teams into revenue-drivers by downloading the playbook today!
SurveyGizmo
MARCH 23, 2020
We are here to support you, which is why we are giving our customers free access to our new Employee Connection Pulse Survey. We developed this survey for our own people and are engaging with them weekly to better understand how we can make them feel more connected while working virtually.
Helpware
MARCH 9, 2023
Today's customers have access to a world of information at their fingertips, which makes it easy to shift brand loyalties. This reality leaves some companies wondering what they can do to retain customers and combat churn. Call Center Digital CX
Calabrio
OCTOBER 19, 2022
Our annual Calabrio Customer Connect (C3) event has wrapped, and we are still feeling the buzz of excitement. Top 10 Takeaways from the Calabrio Customer Connect. There were so many memorable moments from this year’s Calabrio Customer Connect event.
Wired and Dangerous
AUGUST 21, 2017
There is no doubt that the product or outcome they deliver is one you value and trust but most likely they make a strong emotional connection with you that you find meaningful. How can you make a strong emotional connection with customers? We find the top component in terms of “return on experience” is delivering a strong personal connection. you can differentiate your service with great listening to form a strong personal connection.
Advertiser: ZoomInfo
As organizations chase new revenue targets, B2B sales leaders must examine cutting edge prospecting solutions that proactively help reps identify, connect with, and close qualified buyers faster. This eBook aims to help B2B sales leaders better understand the five essential features your prospecting solution must include.
Experience Investigators by 360Connext
OCTOBER 4, 2022
The post Connect Customer Service Success with Customer Experience Excellence appeared first on Experience Investigators. Customer experience success, as we define it, is about living up to the promises made to customers AND delivering business results for your organization. (If If you haven’t yet, we recommend a CX Mission Statement and CX Success Statement to help you define success.) This type of success relies on super customer service.
Customer Bliss
MARCH 31, 2015
Repairing the emotional connection with your customers and reaping good results has conditions. Decide to Say Sorry beloved companies decide to say sorry driving culture change repair emotional connection with customers Your apology must: Be genuine. Restore confidence in being associated with you. Honor those harmed. Explain and work to resolve the problem. Be delivered swiftly and with humility. Remember when you were a kid and your brother or sister punched you or pinched you?
InMoment XI
OCTOBER 24, 2019
The Theory of Emotional Connections Service industry companies are always talking about how customer-focused they are and about wanting to build relationships with customers. Many programs measure functional delivery, but a true “relationship” must deliver customer and employee experiences that are both functionally, and emotionally fulfilling.
ShepHyken
FEBRUARY 9, 2022
They feel connected – and maybe see it more as a friend and a partner. The post Use Relationship Data to Build Stronger Connections appeared first on Shep Hyken. First, I hope the word “data” doesn’t scare you off.
Advertiser: ZoomInfo
Leveraging the latest industry research, this eBook highlights the impact of direct dial phone numbers on sales productivity with the goal of empowering reps to have more conversations with prospects, and consequently, schedule more meetings, increase opportunities, and close more business - fast.
Centercode
JANUARY 26, 2023
For the first post of our new Connect Blog we’d like to announce the imminent release of Centercode Connect 9.1. Connect 9.1 is a small release focused on Project Management Usability, bug fixes, and a number of small long-requested enhancements
NICE inContact
AUGUST 27, 2019
So, the importance of engaging customers and connecting with them emotionally can’t be overstated. That means connecting with customers emotionally is the task of the customer service agent. Bearing that in mind, here are 10 tips for connecting with customers emotionally. Using first names is a first step, but good CRM data gives agents multiple opportunities to connect with customers based on their previous brand interactions.
dscout People Nerds
JANUARY 28, 2021
Dana Chisnell explains why voting has never been safer (and more important) than it is today.
PK
AUGUST 5, 2021
How does your loyalty technology hold up when creating connected experiences? The post Loyalty technology: Building connections with Salesforce and Mulesoft appeared first on PK.
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Wired and Dangerous
DECEMBER 2, 2014
There is no doubt that the product or outcome they deliver is one you value and trust but most likely they make a strong emotional connection with you that you find meaningful. How can you make a strong emotional connection with customers? you can differentiate your service with great listening to form strong personal connections. Customer Experience Customer Relationship Service Innovation Customer Connections customer relationship
Centercode
JANUARY 26, 2023
We’re pleased to announce the upcoming release of Centercode Connect 9.2. In addition to the new functionality listed below, Connect 9.2 This release adds a number of great new features, focuses on further improvising usability and performance, and provides new tools designed to save community administration time. includes over 75 bug fixes and a great deal of additional polish and improved workflows throughout many of our tools
AWS Machine Learning
DECEMBER 29, 2022
Connecting to Amazon Redshift with a secure ODBC connection ( ODBC is the preferred protocol for RStudio ). Once the session is launched, we will run this code to create a connection to our Amazon Redshift Serverless database.
Centercode
JANUARY 26, 2023
We’re happy to announce the release of Centercode Connect 9.4 this week, with customer roll-outs beginning today. In this post, we’ll talk about some of the new features and improvements from this release, including a brand new module called Assigned Test Platforms
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
Scripts have been around as long as contact centers. Scripts attempt to set out an ‘ideal’ path to success on the call, whether that's a sale, a resolved inquiry, or a closed case. While some scripting attempts have failed, AI and Agent Assist technologies can help.
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