Kerry Bodine

OCTOBER 11, 2021

Comparably’s ranking is a good starting point to draw tighter connections between happy employees and happy customers. The post The Happiest Employees of 2021 — And Their Connections to Customers appeared first on Bodine & Co. But much more data is needed in this area. I’ll be on the hunt. The world needs more of you.

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Connections Customers Customer Experience Customer Satisfaction 227

Kerry Bodine

FEBRUARY 2, 2022

More to the point, I believe that in order to achieve the outcomes we’re all working toward — happy and successful people and organizations — we need to reimagine what drives real human connection. And it’s fundamental to driving real human connection — and, in turn, creating happier and more successful people and organizations.

Connections 149

Connections Customer Experience Customers Retail 149

Calabrio

OCTOBER 19, 2022

Our annual Calabrio Customer Connect (C3) event has wrapped, and we are still feeling the buzz of excitement. Top 10 Takeaways from the Calabrio Customer Connect. Choosing only ten takeaways from this year’s Calabrio Customer Connect was challenging, but we have narrowed it down to these key moments: 1.

Connections 147

Connections Contact Center Customers Customer Experience 147

InMoment XI

OCTOBER 24, 2019

The Theory of Emotional Connections Service industry companies are always talking about how customer-focused they are and about wanting to build relationships with customers. This is easier said than done. But to begin, View Article.

Customer relationships 200

Customer relationships Connections Customers Employee Experience 200

Help Scout

AUGUST 22, 2023

Here are 6 tips to keeping your remote team connected. For co-located companies, closeness happens almost organically over lunch, coffee breaks or a cheeky beer after work. But how does this translate to a remote team? Read the full article

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Connections Tips Company 81

BirdEye

JULY 6, 2023

The current digitally connected world makes that process very easy. This blog post covers the top 8 types of messages that customers can leverage to stay connected with their customers. Each offers varied advantages for conveying information and connecting with customers effectively. What are the 3 mediums used to send messages?

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Connections Customers Communication Customer Experience 98

Help Scout

AUGUST 22, 2023

Bring storytelling into your customer service and marketing to create stronger, more genuine connections with your customers Read the full article

Connections 75

Connections Customers How To Customer Service 75

Thematic

APRIL 4, 2023

Two of the most popular apps for tracking your runs and rides are Strava and Garmin Connect. I’ve chosen to compare customer feedback between iOS apps Strava and Garmin Connect, hence the awesome introduction not written by me. This introduction was brought to you by ChatGPT, the in-vogue AI chatbot.

Connections 71

Connections Feedback Analysis Customer Experience 71

CloudCherry

SEPTEMBER 19, 2018

Path analysis – creating hypothesized causal connections between sets of variables (e.g. product quality, customer service), and providing estimates of the significance and impact of those connections on the customer experience. Connecting Your CEM Goals to Financial Metrics.

Customer Experience 256

Customer Experience ROI CEM Metrics 256

Wired and Dangerous

APRIL 6, 2020

Could this be a good time to strengthen your connections with your customers? How can you make a strong emotional connection with customers? We find the top component in terms of “return on experience” is delivering a strong personal connection. As we often tell our consulting clients, “it is not hard”!

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Connections Customer Experience Customers Communication 127

Uplight

MAY 24, 2022

With apologies to Elizabeth Barrett Browning, we know our need to connect with others is fundamental to our well-being. It was in this spirit that Uplight recently hosted our inaugural Uplight Customer Connect event at our headquarters in Boulder, Colorado. The post How Do I Connect With Thee?:

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Connections Conference Customers 64

AWS Machine Learning

APRIL 17, 2023

In this post, we demonstrate how you can connect your RStudio on SageMaker domain with an EMR cluster. Solution overview We use an Apache Livy connection to submit a sparklyr job from RStudio on SageMaker to an EMR cluster. This is the cluster we connect to through RStudio on SageMaker. You can now see the tables.

Connections 68

Connections Resources Analysis Data 68

Helpware

JANUARY 31, 2023

Customer connection is often viewed as a more intangible thing than hard data like ROI since people’s feelings and emotions are harder to measure with exact numbers. However, studies show that businesses tend to look far beyond just cold sales rates.

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Connections Customers ROI Measurement 85

Uplight

MARCH 20, 2023

Post-COVID, that difference between everyday brands and utilities is likely even more pronounced, with at least three times as many companies now versus before Read More The post Decoding the ‘Connected Customer Journey’ appeared first on Uplight.

Customer Journeys 59

Customer Journeys Connections Customers Customer Experience 59

CSM Magazine

AUGUST 1, 2023

PCI Pal announced today that it has achieved the Amazon Web Services (AWS) Service Ready designation for Amazon Connect. The Amazon Connect Ready designation differentiates AWS Partners that have invested and engineered their solutions while demonstrating the ability to deploy and operationalise these solutions repeatedly, at scale.

Connections 52

Connections Customer Experience Omni-Channel Customer Expectations 52

NICE inContact

AUGUST 27, 2019

So, the importance of engaging customers and connecting with them emotionally can’t be overstated. That means connecting with customers emotionally is the task of the customer service agent. Bearing that in mind, here are 10 tips for connecting with customers emotionally. 1) Be personal. 9) Be funny. 10) NICE inContact CXone.

Connections 149

Connections Customers Tips Contact Center 149

Experience Investigators by 360Connext

MARCH 15, 2018

As we rely ever-more heavily on the communication tools of any trade today, like email and texting, we crave more emotional and human connections to break through the clutter. Human connections make a huge difference in B2B. Each one connects with emotion and personalization. Click To Tweet. That’s right. Click To Tweet.

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Connections B2B Customer Experience Touchpoint 160

Centercode

JANUARY 26, 2023

For the first post of our new Connect Blog we’d like to announce the imminent release of Centercode Connect 9.1. Connect 9.1 is a small release focused on Project Management Usability, bug fixes, and a number of small long-requested enhancements.

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Connections Management 52

Forrester's Customer Insights

SEPTEMBER 27, 2023

AI dominated Mark Zuckerberg’s opening keynote at Meta Connect today — mentioned within the first 10 seconds and dozens of times throughout. Absent was the term “metaverse,” which was referenced just a couple of times at best. There were no updates about Horizon Worlds. It’s not unexpected. Forrester predicted a metaverse winter for 2023.

Connections 48

Connections Customers 48

Centercode

JANUARY 26, 2023

We’re proud to announce the release if Centercode Connect 9.3. This release greatly improves our knowledge base functionality, and simplifies the arduous task of controlling user access to resources throughout your beta tests.

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Connections Knowledge Base Resources 52

Uplight

JUNE 6, 2023

Now in its second year, Uplight’s annual Customer Connect brings together a pioneering group of energy professionals committed to driving positive change in the energy landscape. In just 36 hours, utilities from across the country (including, Read More The post 2nd Annual Uplight Customer Connect Goes Off with a Bang!

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Connections Customers Customer Experience Groups 52

PK

AUGUST 5, 2021

How does your loyalty technology hold up when creating connected experiences? The post Loyalty technology: Building connections with Salesforce and Mulesoft appeared first on PK. Rich, consistent customer data is key to providing the types of experiences customers expect, but without the right approach […].

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Loyalty Connections Technology Customer Experience 97

eGain Blogs

OCTOBER 29, 2021

KMWorld Connect 2021 is happening as a virtual conference, for the second year in a row. What is KMWorld Connect 2021? What is KMWorld Connect 2021? eGain CEO, Ashu Roy is one of the keynote speakers at KMWorld Connect 2021 and he is joined by Anne Shepherd of the Internal Revenue Service. Join us at KMWorld Connect 2021!

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Connections Conference Customer Engagement Customer Service 93

AWS Machine Learning

DECEMBER 29, 2022

Connecting to Amazon Redshift with a secure ODBC connection ( ODBC is the preferred protocol for RStudio ). Once the session is launched, we will run this code to create a connection to our Amazon Redshift Serverless database. Solution overview. xlarge instance.

Connections 109

Connections Analysis Data Analytics 109

Experience Investigators by 360Connext

MAY 19, 2020

Here are five ways to create a cohesive employee experience by connecting learning to your employee’s journey overall. How does it connect to the overall mission and purpose of your organization? How does this learning opportunity connect to the customer experience? Understand those key, critical touchpoints. Click To Tweet.

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Connections Employee Experience Customer Experience Touchpoint 143

BirdEye

JULY 19, 2022

Step 3: Connect your Facebook business assets. Once you’ve successfully created your account, you can start connecting all your business assets. After connecting your business page(s), you’ll also want to add any ad accounts linked to your business. Stay connected with Birdeye Messaging. Ad Accounts.

Connections 98

Connections Management Customers Customer Experience 98

Optimove

JULY 13, 2023

Like a fine whiskey, a pair of well-worn denim jeans, and good friends, some of life’s greatest pleasures only improve with time … It’s been a while since Optimove Connect 2019, when we vowed, “We’ll be back!” The post Optimove Connect 2023: Everything You Need to Know appeared first on Optimove.

Connections 52

Connections Customer Experience Conference CRM 52

Beyond the Arc

MARCH 21, 2023

If your business is not connecting with customers through empathy, it's time to rethink your communications. The post 5 Tips for connecting with customers through empathy appeared first on Beyond the Arc. We’ve all done it – gotten so wrapped up in the daily grind of meetings, budgets, [.]

Connections 59

Connections Tips Customers Communication 59

NICE inContact

AUGUST 8, 2019

The post Transform Citizen Connections with Cloud appeared first on NICE inContact Blog. Learn more about how NICE inContact is supporting Federal State and Local governments and read our whitepaper on activating new channels for your agency and the sweeping improvements it can make to all facets of your contact center.

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Contact Center Connections Customer Experience Government 137

SurveyGizmo

MARCH 23, 2020

We are here to support you, which is why we are giving our customers free access to our new Employee Connection Pulse Survey. We developed this survey for our own people and are engaging with them weekly to better understand how we can make them feel more connected while working virtually.

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Connections Survey Communication Sales 91