How Do You Deliver Connected Experiences In the New Normal?

GetFeedback

Adapt your CX program to COVID-19 and continue to deliver great connected experiences. Articles

Keeping Up the Connections Required for Great Experiences!

Wired and Dangerous

Could this be a good time to strengthen your connections with your customers? How can you make a strong emotional connection with customers? We find the top component in terms of “return on experience” is delivering a strong personal connection.

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Transform Citizen Connections with Cloud

NICE inContact

The post Transform Citizen Connections with Cloud appeared first on NICE inContact Blog. Our ability to interact and engage with our government is clearly fundamental to the functioning of our cities, states and nation. And, while it can be frustrating at times from a convenience standpoint, government agencies shoulder a significant burden in ensuring the privacy and security of its citizens, leading to possible longer handle times.

Transform Citizen Connections with Cloud

NICE inContact

The post Transform Citizen Connections with Cloud appeared first on NICE inContact Blog. Our ability to interact and engage with our government is clearly fundamental to the functioning of our cities, states and nation. And, while it can be frustrating at times from a convenience standpoint, government agencies shoulder a significant burden in ensuring the privacy and security of its citizens, leading to possible longer handle times.

5 Essential Pieces of a Prospecting Solution

As organizations chase new revenue targets, B2B sales leaders must examine cutting edge prospecting solutions that proactively help reps identify, connect with, and close qualified buyers faster. This eBook aims to help B2B sales leaders better understand the five essential features your prospecting solution must include.

Stay Connected With Customers During Uncertain Times with Calabrio and Amazon

Calabrio

Staying connected and responsive to customers under these circumstances can be challenging; access to a cloud-based contact center can be critical to resolving the new influx of cases and maintaining business continuity. Stay connected and responsive to customers.

10 Tips for Connecting with Customers Emotionally

NICE inContact

So, the importance of engaging customers and connecting with them emotionally can’t be overstated. That means connecting with customers emotionally is the task of the customer service agent. Bearing that in mind, here are 10 tips for connecting with customers emotionally. Using first names is a first step, but good CRM data gives agents multiple opportunities to connect with customers based on their previous brand interactions.

Connecting With The Need To Connect: Watching People Eat Online

Michelli Experience

What are the additional needs (beyond products) you can fulfill to deepen your connection with your customers? In his 1943 paper, “A Theory of Human Motivation”, Abraham Maslow foreshadowed a key ingredient to modern customer experience design. In essence, once you are able to meet a customers’ basic or functional need…there are higher needs you can address to drive their loyalty with your brand.

Why Human Connections Never Go Out of Style

Experience Investigators by 360Connext

As we rely ever-more heavily on the communication tools of any trade today, like email and texting, we crave more emotional and human connections to break through the clutter. Human connections make a huge difference in B2B. Rhonda and I sat down and recorded this interview, where Rhonda explains more about the unique way Hallmark Business Connections puts the human touch in business-to-business relationships. Each one connects with emotion and personalization.

Stay Connected to Your Virtualized Workforce with this Free Employee Connection Pulse Survey

SurveyGizmo

We are here to support you, which is why we are giving our customers free access to our new Employee Connection Pulse Survey. We developed this survey for our own people and are engaging with them weekly to better understand how we can make them feel more connected while working virtually.

The Impact of Direct Dials on Sales Productivity

Leveraging the latest industry research, this eBook highlights the impact of direct dial phone numbers on sales productivity with the goal of empowering reps to have more conversations with prospects, and consequently, schedule more meetings, increase opportunities, and close more business - fast.

3 Ways Upstream Works for Amazon Connect Will Improve Your Contact Center

Upstream Works

Upstream Works is excited to introduce you to our newest product offering – Upstream Works for Amazon Connect. We enhance Amazon Connect with a unified desktop, digital channel flexibility, seamless integrations and management simplicity – and it’s all optimized for enterprises.

Give Customers the Effortless Engagements They Deserve with Upstream Works for Amazon Connect

Upstream Works

We enhance Amazon Connect to provide a unified desktop, seamless integrations and management simplicity. We bring Amazon Connect voice and digital channels like email, chat, messaging, co-browse, and bots to one unified desktop. Learn more about Upstream Works for Amazon Connect.

Magic Mirror Reflects Major Innovation for the Connected Consumer

Experience Investigators by 360Connext

Visit me on the web at MikeWittenstein.com More Posts Follow Me: The post Magic Mirror Reflects Major Innovation for the Connected Consumer appeared first on Customer Experience Consulting. Blog Customer Engagement Customer Experience customer service Featured Recent News connected consumer innovation linkedin As a full-time experience designer with 15 years of experience, it takes something pretty spectacular to turn my head. Eye-popping innovation for top-notch service.

Connecting Employee Experience and Customer Experience

GetFeedback

The post Connecting Employee Experience and Customer Experience appeared first on GetFeedback Blog. Every company wants to improve its customer experience. But if you only examine your relationships with customers and fail to look under the hood, you might get nowhere. More and more, research suggests that employee experience (EX) and customer experience (CX) are intertwined, and in order to improve on one, you have to improve on the other.

Buyer’s Checklist: How to Evaluate a B2B Contact Data Provider

Many organizations fail to properly evaluate vendors during the selection process. Download ZoomInfo’s data-driven eBook for guidance on effectively assessing the vendor marketplace. After reading, you’ll gain insight into the following components:

Strong Emotional Connections Required for Great Experiences!

Wired and Dangerous

There is no doubt that the product or outcome they deliver is one you value and trust but most likely they make a strong emotional connection with you that you find meaningful. How can you make a strong emotional connection with customers? We find the top component in terms of “return on experience” is delivering a strong personal connection. you can differentiate your service with great listening to form a strong personal connection.

HOW TO PRACTICALLY CONNECT EX AND CX

CX Accelerator

Establishing a meaningful connection between your employee experience and the Customer Experience is very difficult. So how can we move beyond the hypothetical, and actually make the EX / CX connection? While customer service is his primary expertise, Nate is able to leverage experience in professional services, marketing, and sales to connect the dots and solve the big problems.

Top Three Characteristics of a Connected Enterprise

CSM Magazine

What does it mean to be a Connected Enterprise and does it really matter? Today, the key to success lies in becoming a Connected Enterprise where all parts of the organisation work together to deliver exceptional customer experiences. Top 3 characteristics of a Connected Enterprise.

Connecting People with Policy

dscout People Nerds

Dana Chisnell explains why voting has never been safer (and more important) than it is today.

6-Step Guide to Operationalize a Consumer Connects Program

Why do consumer-centric organizations succeed? How can my company build a consumer connects program? Establishing a Connects Program is a great way to support your consumer insight initiatives. Learn how to do it with the right tools in Discuss.io's eBook.

New Study: Why Emotional Connection is Essential for Customer Loyalty

GetFeedback

Four key findings from Deloitte’s report to help you understand how you might use emotional connections to drive loyalty for your brand. Articles

Study 150

Understanding the Emotional Connection to Your Brand

MaritzCX

The ROI of Feelings A recent study conducted by MaritzCX found that 80% of the companies who proactively gather, analyze, manage and use insights into customers’ feelings have better financial performance, year-over-year. Do you know how your customers feel about your brand? What about your employees, do you know how they feel? Furthermore, is the. View Article. General

Connecting Employee Experience and Customer Experience

GetFeedback

Research shows employee experience and customer experience are deeply intertwined. Here are 4 employee engagement surveys that can help you get ahead. Articles

Connecting Employee Experience and Customer Experience

GetFeedback

Research shows employee experience and customer experience are deeply intertwined. Here are 4 employee engagement surveys that can help you get ahead. Articles

Are We Building Relationships That Will Last a Lifetime?

Speaker: Lauren Feehrer, President and Founder of LoyaltyCraft Consulting

Genuine connections between brands and consumers happen when empathetic team members are enabled with effective technology. To remain competitive in the next normal, we must examine how at the heart of digital transformation is consumer connection. Join Lauren Feehrer, Founder and President of LoyaltyCraft Consulting, to learn how the merging of empathy and technology can transform your Customer Experience.

New Study: Why Emotional Connection is Essential for Customer Loyalty

GetFeedback

According to Exploring the Value of Emotion-driven Engagement, a new report from Deloitte Digital, brands can build impressive levels of customer loyalty by connecting emotionally with their audiences. Rather, today’s platforms can help brands leverage emotional data to support these connections. In this article, we’re sharing the four key findings from Deloitte’s report to help you understand how you might use emotional connections to drive loyalty for your brand.

Study 163

Community Managers & Mental Health: Nurturing Connection

Lithium

As community managers (CMs) on the Khoros Strategic Services team, our job is to help brands create meaningful connections and trusted communities for their customers. Connect and Encourage Through Notes.

Five Conditions to Repair the Emotional Connection with Your Customer

Customer Bliss

Repairing the emotional connection with your customers and reaping good results has conditions. Decide to Say Sorry beloved companies decide to say sorry driving culture change repair emotional connection with customers Your apology must: Be genuine. Restore confidence in being associated with you. Honor those harmed. Explain and work to resolve the problem. Be delivered swiftly and with humility. Remember when you were a kid and your brother or sister punched you or pinched you?

Connecting the Dots for Customer Service in a Hybrid Workforce

CSM Magazine

Benedict Bleimschein, COO and Vice President of Customer Success at Mindbreeze looks at the challenges for customer service employees working in a hybrid workplace and suggests new tools that can help them. One size does not fit all when it comes to customer service strategies.

Plugging Your Community Into the Customer Lifecycle

Speaker: Nichole Devolites, Customer Experience Expert, SecureAuth

Customer experience professionals understand the importance of both creating and maintaining easily available programs that improve CX. Nichole Devolites is joining us for a webinar on July 27th at 12 pm EDT to discuss how CX professionals can integrate and connect their communities with the customer lifecycle. Register today!

Highly Effective Connection & Top Performance: Eliminate Static! #PeopleSkills

Kate Nasser

For highly effective connection in leadership, teamwork, morale, service & sales, eliminate the static that detours you. The post Highly Effective Connection & Top Performance: Eliminate Static! Careers & Jobs Customer Service Employee Engagement Leadership Leading Morale Listening Power People Skills Soft Skills Career communication connection employee engagement energy high performance interpersonal skills listening people skills static Teamwork

Strong Emotional Connections = Great Customer Experiences!

Wired and Dangerous

Connect with or walk into one of your favorite service providers and you immediately feel the difference in the experience that makes this establishment one of your chosen few. There is no doubt that the product or outcome they deliver is one you value and trust but most likely they make a strong emotional connection with you that you find meaningful. How can you make a strong emotional connection with customers?

New $11MM Funding Round for Stella Connect

StellaService

This is an exciting day for StellaService as we announce the closing of an $11MM funding round for Stella Connect, and the sale of Stella Pulse to PowerReviews. The post New $11MM Funding Round for Stella Connect appeared first on Stella Connect. Agent Engagement stella connectAll major […].

The digital customer journey: Understanding the role of the contact center in creating a connected experience

NICE inContact

The digital customer journey is very different from a physical shopping experience, yet it is very much the same. With the ever-changing needs of the consumer, it can be difficult for businesses to keep up and ensure that customers have a seamless buying journey from start to finish and beyond.

Top Priorities in Customer-Centric Contact Centers

Speaker: Tony Medrano, CEO of RapportBoost.ai

Customer preferences are constantly evolving, creating the need for contact centers to change in order to meet their needs. What communication channels do customers prefer? Leading contact center and technology experts will discuss trends in phone, chat, email, SMS and self-serve options in order to help our audience better connect with, retain and acquire customers. Join Tony Medrano, CEO of RapportBoost.ai, Nate Brown, Co-Founder of CX Accelerator, and Kaye Chapman, Learning and Development Manager at Comm100, as they present real case studies of how companies are adapting to industry trends to meet the needs of customers and agents.

Innovative Service: Customer Connections for Great Experiences!

Wired and Dangerous

There is no doubt that the product or outcome they deliver is one you value and trust but most likely they make a strong emotional connection with you that you find meaningful. How can you make a strong emotional connection with customers? you can differentiate your service with great listening to form strong personal connections. Customer Experience Customer Relationship Service Innovation Customer Connections customer relationship