GetFeedback

SEPTEMBER 20, 2020

Adapt your CX program to COVID-19 and continue to deliver great connected experiences. Articles

Connections 362

Connections 362

Wired and Dangerous

APRIL 6, 2020

Could this be a good time to strengthen your connections with your customers? How can you make a strong emotional connection with customers? We find the top component in terms of “return on experience” is delivering a strong personal connection.

Connections 115

Connections Conference Communication Consulting 115

Kerry Bodine

OCTOBER 11, 2021

Comparably’s ranking is a good starting point to draw tighter connections between happy employees and happy customers. The post The Happiest Employees of 2021 — And Their Connections to Customers appeared first on Bodine & Co.

Connections 170

Connections Study Retail Feedback 170

Forrester - Business Intelligence

AUGUST 16, 2021

Of the many innovations we discuss, connected insurance may be the most polarizing. Connected insurance (CI) is nascent across most insurance lines. I speak often with clients about the role of technology in insurance.

Insurance 74

Insurance Connections Consumers Automotive 74

Speaker: Patrick Dempsey and Andrew Erpelding of ZoomInfo

What is ZoomInfo for Recruiters? Find and connect with the right talent to fill roles fast with more data, basic search, advanced search, candidate and company profiles, and export results. Watch this On-Demand Webinar today to see how ZoomInfo for Recruiters can work to get your talented candidates results.

Connections

NICE inContact

AUGUST 8, 2019

The post Transform Citizen Connections with Cloud appeared first on NICE inContact Blog. Our ability to interact and engage with our government is clearly fundamental to the functioning of our cities, states and nation. And, while it can be frustrating at times from a convenience standpoint, government agencies shoulder a significant burden in ensuring the privacy and security of its citizens, leading to possible longer handle times.

Connections 131

Connections Government System Interaction 131

NICE inContact

AUGUST 8, 2019

The post Transform Citizen Connections with Cloud appeared first on NICE inContact Blog. Our ability to interact and engage with our government is clearly fundamental to the functioning of our cities, states and nation. And, while it can be frustrating at times from a convenience standpoint, government agencies shoulder a significant burden in ensuring the privacy and security of its citizens, leading to possible longer handle times.

Connections 131

Connections Government System Interaction 131

Michelli Experience

NOVEMBER 1, 2016

What are the additional needs (beyond products) you can fulfill to deepen your connection with your customers? In his 1943 paper, “A Theory of Human Motivation”, Abraham Maslow foreshadowed a key ingredient to modern customer experience design. In essence, once you are able to meet a customers’ basic or functional need…there are higher needs you can address to drive their loyalty with your brand.

Connections 176

Connections Consulting Video Social Media 176

InMoment XI

OCTOBER 24, 2019

The Theory of Emotional Connections Service industry companies are always talking about how customer-focused they are and about wanting to build relationships with customers. Many programs measure functional delivery, but a true “relationship” must deliver customer and employee experiences that are both functionally, and emotionally fulfilling.

Connections 200

Connections Customer relationships Customer Experience Measurement 200

Who's Your Gladys?

JUNE 13, 2017

Ever feel like the human connections in customer service are at risk? Even with advancements in artificial intelligence, combined with more use of chatbots and pre-recorded messages, creating strong, human connections with customers reigns supreme when it comes to customer loyalty. Creating Stronger Human Connections in Customer Service appeared first on Who's Your Gladys? Customer Service human connection

Connections 142

Connections Customer Service Loyalty Customers 142

Advertiser: ZoomInfo

The evolution of every high-functioning, effective customer success strategy centers around three C’s: connected experiences, an engaging customer journey, and a culture built on customer-centricity. Satisfaction won’t cut it. Quarterbacking your customers to long-term success and growth is proven to combat churn and transform customer success teams into revenue-drivers. But where do you start? Download the playbook today!

Customer Success

PK Global

AUGUST 5, 2021

How does your loyalty technology hold up when creating connected experiences? The post Loyalty technology: Building connections with Salesforce and Mulesoft appeared first on PK.

Connections 82

Connections Loyalty Technology Customer Expectations 82

NICE inContact

AUGUST 27, 2019

So, the importance of engaging customers and connecting with them emotionally can’t be overstated. That means connecting with customers emotionally is the task of the customer service agent. Bearing that in mind, here are 10 tips for connecting with customers emotionally. Using first names is a first step, but good CRM data gives agents multiple opportunities to connect with customers based on their previous brand interactions.

Connections 139

Connections Tips Social Media Contact Center 139

Wired and Dangerous

AUGUST 21, 2017

There is no doubt that the product or outcome they deliver is one you value and trust but most likely they make a strong emotional connection with you that you find meaningful. How can you make a strong emotional connection with customers? We find the top component in terms of “return on experience” is delivering a strong personal connection. you can differentiate your service with great listening to form a strong personal connection.

Connections 88

Connections Consulting Communication Customer Experience 88

dscout People Nerds

JANUARY 28, 2021

Dana Chisnell explains why voting has never been safer (and more important) than it is today.

Policies 83

Policies Connections 83

Advertiser: ZoomInfo

As organizations chase new revenue targets, B2B sales leaders must examine cutting edge prospecting solutions that proactively help reps identify, connect with, and close qualified buyers faster. This eBook aims to help B2B sales leaders better understand the five essential features your prospecting solution must include.

Sales

Experience Investigators by 360Connext

MARCH 15, 2018

As we rely ever-more heavily on the communication tools of any trade today, like email and texting, we crave more emotional and human connections to break through the clutter. Human connections make a huge difference in B2B. Rhonda and I sat down and recorded this interview, where Rhonda explains more about the unique way Hallmark Business Connections puts the human touch in business-to-business relationships. Each one connects with emotion and personalization.

Connections 122

Connections Fashion Touchpoint Hospitality 122

kommunicate

DECEMBER 4, 2020

Webhooks are an excellent way of connecting your app with external apps. In this post, we will see how you can connect chatbots with Webhooks. Connecting your chatbots with Webhook will help you robust and advanced workflows, where you can exchange data with [.].

Connections 79

Connections How To Data 79

CX Accelerator

JANUARY 25, 2019

Establishing a meaningful connection between your employee experience and the Customer Experience is very difficult. So how can we move beyond the hypothetical, and actually make the EX / CX connection? While customer service is his primary expertise, Nate is able to leverage experience in professional services, marketing, and sales to connect the dots and solve the big problems.

Connections 140

Connections How To Effort Score Metrics 140

Kate Nasser

JANUARY 3, 2021

For highly effective connection in leadership, teamwork, morale, service & sales, eliminate the static that detours you. The post Highly Effective Connection & Top Performance: Eliminate Static! Careers & Jobs Customer Service Employee Engagement Leadership Leading Morale Listening Power People Skills Soft Skills Career communication connection employee engagement energy high performance interpersonal skills listening people skills static Teamwork

Connections 61

Connections Sales Employee Engagement Communication 61

Advertiser: ZoomInfo

Leveraging the latest industry research, this eBook highlights the impact of direct dial phone numbers on sales productivity with the goal of empowering reps to have more conversations with prospects, and consequently, schedule more meetings, increase opportunities, and close more business - fast.

Sales

Upstream Works

MAY 4, 2021

We enhance Amazon Connect to provide a unified desktop, seamless integrations and management simplicity. We bring Amazon Connect voice and digital channels like email, chat, messaging, co-browse, and bots to one unified desktop. Learn more about Upstream Works for Amazon Connect.

Connections 78

Connections Engagement Tools Resources 78

Customer Bliss

MARCH 31, 2015

Repairing the emotional connection with your customers and reaping good results has conditions. Decide to Say Sorry beloved companies decide to say sorry driving culture change repair emotional connection with customers Your apology must: Be genuine. Restore confidence in being associated with you. Honor those harmed. Explain and work to resolve the problem. Be delivered swiftly and with humility. Remember when you were a kid and your brother or sister punched you or pinched you?

Connections 169

Connections Measurement Company Culture 169

Upstream Works

MAY 13, 2021

Upstream Works is excited to introduce you to our newest product offering – Upstream Works for Amazon Connect. We enhance Amazon Connect with a unified desktop, digital channel flexibility, seamless integrations and management simplicity – and it’s all optimized for enterprises.

Connections 78

Connections Contact Center omnichannel Tools 78

InMoment XI

FEBRUARY 14, 2019

The ROI of Feelings A recent study conducted by MaritzCX found that 80% of the companies who proactively gather, analyze, manage and use insights into customers’ feelings have better financial performance, year-over-year. Do you know how your customers feel about your brand? What about your employees, do you know how they feel? Furthermore, is the. View Article. General

Connections 200

Connections Brands ROI Financial 200

Advertiser: ZoomInfo

What is conversational marketing really about? This guide will examine the market forces at play, shifting buyer trends, how to leverage conversation marketing, and the tactics involved in adopting it for a B2B demand generation strategy.

Marketing

Wired and Dangerous

APRIL 16, 2018

Connect with or walk into one of your favorite service providers and you immediately feel the difference in the experience that makes this establishment one of your chosen few. There is no doubt that the product or outcome they deliver is one you value and trust but most likely they make a strong emotional connection with you that you find meaningful. How can you make a strong emotional connection with customers?

Connections 81

Connections Customer Experience Consulting Communication 81

Experience Investigators by 360Connext

DECEMBER 17, 2014

Visit me on the web at MikeWittenstein.com More Posts Follow Me: The post Magic Mirror Reflects Major Innovation for the Connected Consumer appeared first on Customer Experience Consulting. Blog Customer Engagement Customer Experience customer service Featured Recent News connected consumer innovation linkedin As a full-time experience designer with 15 years of experience, it takes something pretty spectacular to turn my head. Eye-popping innovation for top-notch service.

Connections 172

Connections Innovation Consumers Sports 172

Wired and Dangerous

DECEMBER 2, 2014

There is no doubt that the product or outcome they deliver is one you value and trust but most likely they make a strong emotional connection with you that you find meaningful. How can you make a strong emotional connection with customers? you can differentiate your service with great listening to form strong personal connections. Customer Experience Customer Relationship Service Innovation Customer Connections customer relationship

Connections 124

Connections Innovation Customer Experience Consulting 124

West Monroe

DECEMBER 1, 2021

In this webinar, learn how to leverage industry technology built on the Salesforce platform to improve customer engagement. Energy & Utilities

Connections 52

Connections Industry Customer Engagement Technology 52

Speaker: Keynote Speaker, Guy Kawasaki, Chief Evangelist, Canva

In its 12th year? Super Forum is the largest and most comprehensive conference for executives, community managers, marketing, membership, and customer success professionals who want to connect, engage, and create better customer and member experiences. And this year, we’re going even bigger as we add Vanilla’s highly regarded Conversations conference into the mix. Register today!

Conference

West Monroe

DECEMBER 1, 2021

In this recorded webinar, learn how to leverage industry technology built on the Salesforce platform to improve customer engagement. Webinar Customer Experience Energy & Utilities Electric Utilities

Connections 52

Connections Industry Customer Engagement Technology 52

SurveyGizmo

MARCH 23, 2020

We are here to support you, which is why we are giving our customers free access to our new Employee Connection Pulse Survey. We developed this survey for our own people and are engaging with them weekly to better understand how we can make them feel more connected while working virtually.

Connections 58

Connections Survey Tools Communication 58

Calabrio

APRIL 16, 2020

Staying connected and responsive to customers under these circumstances can be challenging; access to a cloud-based contact center can be critical to resolving the new influx of cases and maintaining business continuity. Stay connected and responsive to customers.

Connections 248

Connections Contact Center Software Meeting 248

Experience Matters

AUGUST 22, 2016

In case you missed it, we labeled 2016 as The Year of Emotion in our annual listing of CX trends. To help organizations better understand customer emotions, we created the Intensify Emotion Movement. Why did we put so much of a focus on emotion? Because it drives loyalty. We tapped into our recent consumer benchmark study to […]. Customer experience Emotion ROI of Customer Experience

Connections 179

Connections Loyalty Study Trends 179

Advertiser: ZoomInfo

Many organizations fail to properly evaluate vendors during the selection process. Download ZoomInfo’s data-driven eBook for guidance on effectively assessing the vendor marketplace. After reading, you’ll gain insight into the following components:

Data

Storyminers

OCTOBER 14, 2014

The retail customer experience will need greater connections than ever before as social media and mobile will play a big role in holiday shopping and beyond. In a survey conducted by MarketLive, one-third of the respondents indicated that they would … Continue reading → Blog Customer Experience

Connections 146

Connections Retail Social Media Customer Experience 146