Strong Emotional Connections = Great Customer Experiences!

Wired and Dangerous

Connect with or walk into one of your favorite service providers and you immediately feel the difference in the experience that makes this establishment one of your chosen few. How can you make a strong emotional connection with customers?

Strong Emotional Connections Required for Great Experiences!

Wired and Dangerous

There is no doubt that the product or outcome they deliver is one you value and trust but most likely they make a strong emotional connection with you that you find meaningful. How can you make a strong emotional connection with customers?

Why Human Connections Never Go Out of Style

360Connext

As we rely ever-more heavily on the communication tools of any trade today, like email and texting, we crave more emotional and human connections to break through the clutter. Human connections make a huge difference in B2B. Each one connects with emotion and personalization.

Innovative Service: Emotional Connections for Great Experience

Wired and Dangerous

There is no doubt that the product or outcome they deliver is one you value and trust but most likely they make a strong emotional connection with you that you find meaningful. How can you make a strong emotional connection with customers?

Connecting With The Need To Connect: Watching People Eat Online

Michelli Experience

What are the additional needs (beyond products) you can fulfill to deepen your connection with your customers? In his 1943 paper, “A Theory of Human Motivation”, Abraham Maslow foreshadowed a key ingredient to modern customer experience design. In essence, once you are able to meet a customers’ basic or functional need…there are higher needs you can address to drive their loyalty with your brand.

Innovative Service: Customer Connections for Great Experiences!

Wired and Dangerous

There is no doubt that the product or outcome they deliver is one you value and trust but most likely they make a strong emotional connection with you that you find meaningful. How can you make a strong emotional connection with customers?

Connect with Customers for World-Class Understanding: 4 “Free” Ways for Every Business

C3Centricity

The post Connect with Customers for World-Class Understanding: 4 “Free” Ways for Every Business appeared first on C3Centricity. Connecting with customers Observation Understanding personas

Magic Mirror Reflects Major Innovation for the Connected Consumer

360Connext

Visit me on the web at MikeWittenstein.com More Posts Follow Me: The post Magic Mirror Reflects Major Innovation for the Connected Consumer appeared first on Customer Experience Consulting.

Leadership Connection: Connecting to Inner Circle Removes These Threats

Kate Nasser

Top leadership connection to inner circle removes these key threats to success. Connect and engage to succeed. The post Leadership Connection: Connecting to Inner Circle Removes These Threats appeared first on KateNasser.com.

Enterprise Connect 2017: Contact Center Round-up

inContact

2017 was arguably the biggest and best year ever at Enterprise Connect 2017 for those who care about contact centers. The post Enterprise Connect 2017: Contact Center Round-up appeared first on inContact Blog.

How Zocdoc Reviews Can Help You Connect with Patients

ReviewTrackers

You’ll also get a free demo of the software so make sure that you have a decent Internet connection and a laptop (PC or Mac) when a company representative calls you. The post How Zocdoc Reviews Can Help You Connect with Patients appeared first on ReviewTrackers.

UncommonGoods ?and Stella Connect

StellaService

UncommonGoods is an online marketplace connecting makers and their creations with individuals looking for truly special goods. Jennifer Grim , Director of Customer Service at UncommonGoods, provides some valuable insights into how the company leverages Stella Connect. Stella Connect

Five Conditions to Repair the Emotional Connection with Your Customer

Customer Bliss

Repairing the emotional connection with your customers and reaping good results has conditions. Decide to Say Sorry beloved companies decide to say sorry driving culture change repair emotional connection with customers

Connecting the Dots: Where Customer Experience and Employee Engagement Converge

MaritzCX

Employee engagement is well accepted as a Key Performance Indicator of thriving organizations. But while engagement has been regularly measured for decades, engagement levels have largely remained unchanged. Gallup, who tracks U.S.

Connecting with Today’s Wired & Dangerous Customers

Wired and Dangerous

Today, internet connections, whether blogs, tweets or other forms of social media, have five times the impact of traditional word of mouth. Recently John’s son Chad complained about the speed of their internet connection.

Memes to explain the connected customer

NewVoiceMedia

And Salesforce’s State of the Connected Customer report hit the nail on the head. In the latest report, there was a notable slant toward the connected/innovation culture of millennials. Check out this whitepaper for more about serving the connected customer.

How Hallmark Business Connections “does” Customer Experience, With Rhonda Basler – CB66

Customer Bliss

Rhonda Basler and I discuss how Hallmark Business Connections is helping companies build bonds with their customers — by extending their own products and services. Rhonda Basler currently leads the Customer Engagement team at Hallmark Business Connections, Hallmark’s B2B subsidiary.

Preparing for the Connected Customer

Astea

This new class of “connected customers” now measures the success of their interactions with service organizations against the experiences they have had with other types of services such as FedEx, Amazon, and Uber. It’s no secret that the level of digital connections is exploding, and for customers the pervasiveness of connectivity is accelerating and heightening expectations of service quality,” Sterling said.

3 Keys to Building Customer Engagement – Connect, Automate, Iterate

inContact

This demands an agile and frictionless CX environment that connects and automates existing and new applications across the ecosystem – allowing iterative and real-time process design without ripping and replacing existing systems. Connect.

Space, Coke, and Apples: Connecting Tech Advancement to Customer Need

MaritzCX

Innovation | Technology | Design There is a point at which your potential client becomes a customer, another point where they become a loyalist, and another when they’ll do anything they need to keep up with you because it wouldn’t make any logical sense to do otherwise.

Space, Coke, and Apples: Connecting Tech Advancement to Customer Need

MaritzCX

Innovation | Technology | Design There is a point at which your potential client becomes a customer, another point where they become a loyalist, and another when they’ll do anything they need to keep up with you because it wouldn’t make any logical sense to do otherwise.

Understand Customers’ Lives & Connect to Customer Behavior

Customer Bliss

Leaders will be able to understand customers’ lives with a connection to customer behavior and growth, as well as to the data. This common path will galvanize leaders to focus on the few key areas of improvement connected to customer growth, driving greater results and increased understanding of this work. The post Understand Customers’ Lives & Connect to Customer Behavior appeared first on Customer Bliss.

6 Ways to Stay Connected with Your Customers

Provide Support

Stay Connected with your Customers. That is why it is important to stay connected with your customers and keep them informed about your company innovations and events. Articles Best Practice Tips and Tricks customer connection customer experience superb customer experience

How to Win in the World of Connected Customers

Kayako

And as social media platforms like Twitter and Facebook have risen up to the mainstream, and mobile internet and smartphone usage has boomed, customers have become much more connected. What is the connected customer? Now, customers are far more connected to both brands and each other.

WEBINAR: Elevating Service for the Connected Customer

Kerry Bodine

Salesforce Research’s Second Annual State of Service study surveyed over 2,600 global service professionals to understand what trends are driving the future of customer service, and what practices set high-performing teams apart from the rest.

Understand Customers’ Lives & Connect to Customer Behavior

Customer Bliss

Leaders will be able to understand customers’ lives with a connection to customer behavior and growth, as well as to the data. This common path will galvanize leaders to focus on the few key areas of improvement connected to customer growth, driving greater results and increased understanding of this work. The post Understand Customers’ Lives & Connect to Customer Behavior appeared first on Customer Bliss.

The Value of Connecting with Other #CX Professionals

CX Journey

There’s a lot of value in connecting with other customer experience professionals, whether those connections are made through the CXPA or not. Get involved and connect with other CX professionals.

Connecting People: The Key to Customer Centric Leadership

ijgolding

However senior I seemed to become, the less connected to leadership I appeared to be. I had been led brilliantly for those years by inspiring people who worked hard to connect people – to connect their people to the purpose of the organisation.

How Swanson Health Products Used Stella Connect to Reduce Agent Attrition by 25% in a Single Year

StellaService

That was exactly the reduction achieved by Swanson Health Products , after introducing Stella Connect across its customer service team. Swanson’s primary goals with Stella Connect were to: Increase visibility into agent performance. Stella Connect swanson stella connect

Connect with Totango at TSW Las Vegas!

Totango

Check out the attendee guide , connect via the app, and join the conversation on twitter #TSW17 @TSIACommunity. Or if you’re available in the next couple weeks, we would love to connect before the Expo so we can provide you with a customized demo while we’re there. The Totango team is headed to Las Vegas to talk customer success at TSIA’s Technology Services World (TSW) October 23-25 at the ARIA Resort & Casino.

The Connected CEO vs the Informed CEO

Clarabridge

In a recent Harvard Business Review article, the CEO of T-Mobile, John Legere, explained how he is connected to customers and prospective customers through social media and by listening into individual customer calls. He’s an exemplary connected CEO and that’s to be applauded, for sure.

When Mistakes Happen – Make it Right and Repair the Emotional Connection

Customer Bliss

They repair the connection and earn the right to grow. The post When Mistakes Happen – Make it Right and Repair the Emotional Connection appeared first on Customer Bliss.

When Mistakes Happen – Make it Right and Repair the Emotional Connection

Customer Bliss

They repair the connection and earn the right to grow. Customer Experience Toolkit Accept accountability apology peace process decide to say sorry driving culture change repair the emotional connection

How TechStyle Uses Stella Connect to Supercharge the Performance of its Outsourced Contact Center Teams

StellaService

To achieve this level of visibility, TechStyle had two options: 1) hire dozens of additional employees and dispatch them to the five contact centers; or 2) collect and monitor real-time customer feedback via the Stella Connect platform.

How TechStyle Uses Stella Connect to Supercharge the Performance of its Outsourced Contact Center Teams

StellaService

To achieve this level of visibility, TechStyle had two options: 1) hire dozens of additional employees and dispatch them to the five contact centers; or 2) collect and monitor real-time customer feedback via the Stella Connect platform. Stella Connect

Connecting the Dots: Where Customer Experience and Employee Engagement Converge

MaritzCX

Employee engagement is well accepted as a Key Performance Indicator of thriving organizations. But while engagement has been regularly measured for decades, engagement levels have largely remained unchanged. Gallup, who tracks U.S.

Connecting Customer Profitability to Customer Experience

Customer Bliss

Customer growth and profitability metrics must be connected clearly to customer experience to gain executive and board support and to warrant the investment of people, time and financial resources.

Retail Customer Experience Needs Connection

Storyminers

The retail customer experience will need greater connections than ever before as social media and mobile will play a big role in holiday shopping and beyond.

SHSMD Connections 2017: What We Learned

ReviewTrackers

Innovation was the highlight at last week’s 2017 SHSMD Connections, the annual conference for healthcare marketing, public relations and communications, and strategic planning professionals.

Jet.com Takes Off With Stella Connect

StellaService

As part of its commitment to customer service, Jet signed up for Stella Connect to support its public launch. Use Stella Connect’s social features to drive social mentions that help to increase brand awareness and customer acquisition. Get a Demo of Stella Connect.