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The 7 Keys to Word-of-Mouth Marketing
C3Centricity
OCTOBER 7, 2020
Ever wonder how to get more people talking about your business? It’s simple. Offer them incredible products and services that solve their problems and fulfil their needs and desires.
October, 2020
Mapping Your Contact Center Strategy to Changing Customer Behavior
NICE inContact
OCTOBER 14, 2020
For years, marketers like myself have long espoused the benefits of cloud platforms to help businesses gain agility.
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Improving your Voice of the Customer listening posts? Ask these questions
Experience Investigators by 360Connext
OCTOBER 27, 2020
Voice of the Customer (VoC) programs often start with a general plan on how to gather customer feedback. The plan typically includes suggestions for customer listening posts.
Why B2B Needs to Transform Customer Experience to Remain Competitive in the Age of Digital
CXS
OCTOBER 2, 2020
Covid-19 has changed our lives in many ways, one thing remains constant during this time, “change”. Many organizations paused and had to re-imagine how they will conduct business moving forward.
How Call Lifecycle Details Help Increase Customer Satisfaction
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Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!
Calabrio honored as a Fast 50 Company — What does it mean for us, and you?
Calabrio
OCTOBER 20, 2020
Any growth as a business in 2020 is a feat of its own, but rapid revenue growth is cause for celebration in a time when “right” can change at any moment.
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Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
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How Understanding Shoppers Can Save Retail
C3Centricity
OCTOBER 21, 2020
We need to better understand shoppers. Because retail is in crisis. Investment in brick-and-mortar stores has declined 30% in the US and a staggering 50% in Europe. In the UK 50,000 of the 500,000+, high street stores are empty , that’s a whopping 10%.
Digital and Analytics: A Match Made in Heaven
NICE inContact
OCTOBER 27, 2020
What makes the digital and analytics duo particularly sleek is their partnership holds the key to the future success of your contact center. In a recent Aberdeen report, 66% of respondents said the reason they are going digital is to improve CX.
Customer Journey: How to Drive Profitable Business Growth
Steven Macdonald
OCTOBER 25, 2020
The customer journey follows the complete lifecycle from awareness to loyalty. Here, we share our process and framework to map the entire customer journey
4 ways digital CABs drive business value
Vision Critical
OCTOBER 13, 2020
Customer advisory boards (CABs) are a great way for organizations to sit down with their high-profile customers and gather feedback and advice from this VIP audience.
6 Ways to Secure (More Of) a Budget for Your Customer Education Program
Advertiser: Skilljar
Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!
An Introduction to Customer Journey Storyboarding
Experience Investigators by 360Connext
OCTOBER 20, 2020
There’s something magical that happens in our brains when we draw. And yet many of us, myself included, don’t see ourselves as talented enough to draw outside of the occasional doodle to see if the pen is working. Customer experience success relies heavily on understanding our customers.
How to improve online sales with digital feedback
GetFeedback
OCTOBER 14, 2020
How to apply the ask, analyze, and act framework to gain rapid insight into the online purchasing funnel and improve sales. Guides
Complete Beginner’s Guide to Outbound Call Centers
NICE inContact
OCTOBER 21, 2020
An outbound call center is a customer service or sales operation that makes outgoing calls to customers or prospects. It's staffed with specially trained agents who work on-site, remotely, or may work for a business process outsourcer (BPO).
The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations
Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises
It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.
7-Eleven Elevates Customer Experience With Its New Mobile App
CXS
OCTOBER 20, 2020
We looked at an interview conducted earlier this year with Chain Stone Age and Jerry Campbell, a speaker of the Customer Experience Strategies (CXS) Summit.
How to Turn Reactive Customer Experience into Proactive CX
Experience Investigators by 360Connext
OCTOBER 13, 2020
Listen to this article. Is Your Organization’s Customer Experience Proactive, or Reactive?
Introducing the new GetFeedback platform
GetFeedback
OCTOBER 12, 2020
Quickly adapt to your customers’ evolving needs with a modern CX solution. Product & News
The Best Sales Forecasting Models for Weathering Your Goals
Advertiser: ZoomInfo
Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!
How to Use Customer Feedback Analysis to Make the Most of Your Data
Sam Frampton
OCTOBER 12, 2020
The reasons to collect customer feedback are obvious; in order to create the
Digital Customer Service Is More Than Just A Channel
NICE inContact
OCTOBER 19, 2020
NICE inContact CXone has all your needs covered, from 30+ channels, to digital-ready workforce management and quality management, all under one hood with one seamless experience.
Top Customer Service Considerations for Retailers in a Post-COVID World
Jerry Campbell
OCTOBER 12, 2020
CX Champions: How CX Leaders Who Raise Their Game Are Driving Business Success
CXS
OCTOBER 13, 2020
All companies are under pressure to deliver a brag-worthy customer experience (CX), but it can be difficult to know where to make investments that are likely to pay off.
Customer Communities Elevate the Customer Experience
Speaker: Rachel Happe
An online community is an increasingly vital part of many leading companies’ support strategies. Creating a branded place where your customers can ask and answer questions, interact with each other, and search for the information they need is a great way to decrease the burden on your staff and allow them to focus on the customers that really need their help. Join us at 9:00 am EST on Nov 18th for this talk by Rachel Happe, founder of industry-leading strategists The Community Roundtable, you will learn the effectiveness of community in empowering your customers, and generating value for your business.
What Is Customer Experience?
Experience Investigators by 360Connext
OCTOBER 6, 2020
Listen to this article. Customer experience is not always easy to define. In the early days, it was often described as the perception the customer had of your brand. Others define it as the buyer’s journey.
How to use the Customer Effort Score (CES) metric
GetFeedback
OCTOBER 8, 2020
Simplifying CX YouTube series video on how to use the CES metric. Videos
Bias Is a Four-Letter Word
Vision Critical
OCTOBER 5, 2020
"Members of an insight community are biased. Survey results aren’t really representative. ”. We hear this a lot. This statement often stems from the belief that by maintaining anonymity and surveying a general population sample, researchers will find the unbiased truth.
IT Priorities Shift in the New Normal: More Pivotal to Contact Centers than Ever
NICE inContact
OCTOBER 15, 2020
Businesses need to plan and prepare for the post-pandemic world and IT departments should leverage their new status to influence what that looks like. But what are the post-pandemic priorities? Advantages of the Cloud Call Center Best Practices Contact Center Trends & Insights NICE inContact CXone
Busy Season? Keep Customers Satisfied with Great Support
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A great customer experience drives customer loyalty. Learn how to keep your customers happy this holiday season by helping them through their channel of choice with seasonal support experts.
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