17 tools to help you write the perfect email to just about anyone
SEPTEMBER 15, 2015
If writing emails gives you anxiety, then try these tools and resources for fit. Tools That Tell You Who Your Audience Is. This tool also keeps stats of how often you are using each snippet, which can be helpful for support teams to know how often they answer the same question.
The Top 14 Tools for Running A Successful Support Team
JANUARY 28, 2016
There are loads of tools out there that can help you do your job more easily and make the customer experience even better. Here are 14 tools that my team and I use every day to help our customers, without (almost) ever breaking a sweat! Communication tools. Email tools.
5 Helpful Contact Center Tools for Managers
APRIL 13, 2016
A mechanic would have a tough time trying to perform even basic maintenance on a vehicle without a good set of tools. It may be possible to change an oil or air filter without tools, but how about changing a flat tire or replacing the alternator? Here are five helpful tools that can solve common contact center issues and provide a better service. These contact center tools can make drastic improvements to your contact center’s productiveness and performance.
7 Tools for Server Management
MAY 2, 2016
Fortunately, there are a lot of server management tools that you can utilize to keep your server efficient and reliable. Here are some of the tools you can use to help you manage your virtual and physical servers.
Mobile Tools for Better Customer Experience
APRIL 20, 2016
ve compiled a list of best-in-class tools to keep your mobile customers engaged With the whole world going mobile, and omni channel retail solutions being all the rage, it?s s important for businesses to cater to every aspect of a customer?s s mobile experience.
A Secret Tool Used By Elite Bloggers to Grow An Audience
DECEMBER 17, 2015
The post A Secret Tool Used By Elite Bloggers to Grow An Audience appeared first on Promoter.io Have you ever started a blog, been really dedicated to it for a few months, then give up when it didn’t seem to have any traction? Nobody was reading it and you poured hours and hours into it.
Your Most Important #CX Training Tool
AUGUST 1, 2014
Can you name one of the most powerful and most important customer experience training tools available to your organization? The most powerful training tool, the one that''s going to help your employees deliver a great customer experience, is a customer journey map.
3 Tricks (and 1 Treat) for Choosing Text Analytics Tools
OCTOBER 30, 2015
Just like your neighbor who gives out full-sized candy bars, this Halloween we’re giving out the good stuff: three solid tricks for picking out the right text analytics tools (plus an extra treat, because you look so cute in your costume). Scared of unread customer feedback?
Using Customer Journey Maps as a Strategic CX Tool
Peppers and Rodgers
AUGUST 4, 2016
Customer centricity is an elusive goal. Most companies want to be more customer centric, but enacting the vision is a challenge. There are a number of things a business can do to become truly customer centric.
Music: A Marketing Tool
FEBRUARY 2, 2015
Title: The post Music: A Marketing Tool appeared first on Beyond Philosophy. Music has a unique effect on our brain, especially concerning memory. Apple brilliantly capitalizes on all of them in its holiday ad.
Free Tools that Will Get Your Small Business or Startup Going
MAY 13, 2016
A lot of guides and articles aimed at small businesses often suggest getting tools that are simply too expensive. Even if it is the best thing in the universe, most small businesses will need a less-costly alternative and will often look to free tools. Tools: Flickr. Tool: Slack.
6 Tools to Create a Clear Line of Sight to Customers
SEPTEMBER 4, 2014
The following six tools are a good place to start. Customer Journey Map : A customer journey map is the ultimate tool to help connect all employees to how they contribute to - and impact - the customer experience. This is perhaps the umbrella tool over the other five.
Five Tips for Building a Customer Journey Map—A Tool For Positive Change
APRIL 4, 2017
Whether transactional or holistic, journey maps need customer data to be relevant and credible. In last month’s article , I discussed how to get the most from customer journey maps and how to make them work for your organization.
Seven Data Preparation Tools For Business Insights Users – Which One Is Best For You?
Forrester's Customer Insights
MARCH 22, 2017
Data and analytics pros' highest priority - at 60% of data and analytics pros - is implementing or expanding their complete view of the customer across channels, and over 50% are providing self-service data preparation tools to business users. Data preparation tools. To accelerate time-to-insights and therefore time-to-actions, business end users and analysts who today wrangle data in spreadsheets or other traditional tools need direct access to data and a significant power assist.
A Tool For Positive Change: Five Tips for Building a Customer Journey Map
FEBRUARY 7, 2017
Building a great journey map is not easy. In our experience, the best approach is to make the initial investment in a holistic map and its supporting customer data, and then drill down to solve transactional issues in the next phase.
Removing the Barriers: The inContact Connector for Skype™ for Business
AUGUST 4, 2016
Today, many enterprises – large or small – are standardizing on a unified communications tool that is rolled out to all their employees. Do you sometimes have the impression that your contact center is an “island” in the sea of your company?
How ForeSee’s Feedback Tool Gives Argos Advantages Across The Business
JULY 27, 2016
The post How ForeSee’s Feedback Tool Gives Argos Advantages Across The Business appeared first on ForeSee. Argos is no slouch when it comes to digital retail, with over 900 million annual website visits and an enviable reputation that makes it among the top retailers in the.
CRM, The Most Important Tool For Customer Success in the Cloud
Win the Customer
MARCH 30, 2015
Successful businesses have learned to master making customers successful. Throughout my career, I’ve watched customers set goals, and then watched as they either reached or fell short of them.
Speech Analytics: Changing the Game for Contact Center Technology
JUNE 30, 2016
Best Practices Contact Center Management Customer Experience General Trends & Insights Using the inContact Platform CEU Contact Center Management Tools inContact Speech Analytics Keywords Phrases Quality Assurance Quality Monitoring ROI Speech Analytics
10 Essential IT Support and Service Desk Tools
MARCH 30, 2016
IT support and service desks require tools just like any other business function. IT support tools can assist the help desk with a multitude of tasks including managing remote connections, incident logging, report building, feedback management and pretty much everything else you can think of. However, making good use of the right tools can definitely make IT headaches far less painful. The following are tools which can assist IT teams with their problem resolution: 1.
4 Essential Tools for Remote Workplace Productivity
Win the Customer
JUNE 15, 2015
Remote workplaces need the right social support systems for telecommuting employees and the correct set of productivity tools to ensure task efficiency and employee engagement.
Join the Webinar: How to Use Your Product Roadmap as a Communication Tool
NOVEMBER 30, 2015
Janna Bastow of ProdPad will be joining Kayako’s Dan Wong for a webinar about the benefits of going public with your product roadmap on Thursday December 3rd, 4pm GMT / 11am ET / 8am PT. Sign up here. Product and support teams are interlinked when it comes to customers.
The 5 Whys: Getting to the Root of the Matter
SEPTEMBER 6, 2016
It's a great tool to help you understand. continuous improvement process improvement root cause toolsHave problems? How are you solving them so that they never happen again? How are you getting at the root cause of any issues you or your customers are having?
How Workforce Optimization Tools Positively Impact Your Business, Clients, and Bottom Line
AUGUST 24, 2016
Common recently became a beta user of Avaya Workforce Optimization Select , an easy-to-implement, easy-to-use, security-oriented solution that gives contact center managers and representatives access to scalable and flexible tools.
The Business Phone System Reinvented: The Next-Generation Cloud Communications and Collaboration Tool
SEPTEMBER 26, 2016
The company realized that it needed to give employees – as well as new hires and interns – technology tools that are modern, intuitive and easy to use, unlike traditional enterprise tools. GIVING EMPLOYEES THE RIGHT TOOLS & TECHNOLOGY RESULTS IN BETTER CUSTOMER EXPERIENCES. Tweet The only way to build a truly innovative and collaborative culture is to give everyone a voice.
Do You Have The Tools To Make Your Customer Experience Ecosystem Work?
APRIL 14, 2016
A high-quality customer experience is the result of interactions between people in a network Forrester calls a customer experience (CX) ecosystem. As followers of this blog know, what holds that ecosystem together are value exchanges facilitated by an open, collaborative business culture. My colleague Sam Stern laid out how businesses define workers' roles and create engagement within this ecosystem.
6 Simple, Powerful Tools for B2B Sales Management
JUNE 22, 2015
Overwhelmed by the sheer amount of options and tools meant to "help" you sell more effectively? So to help your search, here are six tools that have become must-haves in my sales process. Sidekick is a lightweight email tracking tool. Crystal is a brand new tool for understanding your email communication and how it affects your sales process. Calendly is an online tool that syncs with your calendar. Recap: Six Tools for Smarter B2B Sales.
The Challenges of Customer Experience Management
APRIL 11, 2016
B2B Customer Experience Interview Managing Customer Experience customer experience Customer Experience Management Strategy Customer Experience Tools Customer experience trends Evaluating Customer Experience Improving customer experience interviews mike wittenstein ReachForceThis Interview was conducted by ReachForce and first appeared March 9, 2016 Mike Wittenstein leads Storyminers, a pioneering customer experience design firm based in Atlanta.
8 Tools You Need in Your PC to Improve Productivity
JULY 19, 2015
When it comes to productivity hacks, there’s certainly no shortage of available tools out there. That said, here are some productivity tools you can use to increase efficiency and help with your concentration to accomplish more on your personal computers.
Are You O-Positive? Cool Tool For Employee Engagement & Customer Service Ideas - Frank Reactions
JULY 20, 2015
Cool Tool For Employee Engagement & Customer Service Ideas appeared first on Frank Reactions. The other day I went for coffee with a very frustrated marketer. She had been hired by a manufacturing company that claimed they had decided it was time to invest in marketing. Unfortunately, they didn’t really mean it. She’s been stymied … Continue Reading → The post Are You O-Positive?
Facebook Tries to Woo SMBs with New Customer Engagement Tools
SEPTEMBER 9, 2015
Yesterday, I did something I haven't done in years: I picked up my phone and called a store to ask a question. A friend told me about a farm that sells lavender but she wasn't sure whether customers could pick their own flowers.
New Integration: inContact Agent for Oracle® Service Cloud
JULY 27, 2016
Arguably the single most helpful tool that allows your agents to provide better, more personalized customer service is an integration with the very source of “insightful counsel” ; nowadays (and in this context), generally known as a CRM solution, such as Oracle Service Cloud.
Augmented Reality As a Selling Tool
MAY 1, 2013
One of the many benefits of having kids in university is that it keeps you more current on technology than, perhaps, you might normally be. Our oldest son (the future mechanical engineer) showed me something this past weekend that was, frankly, remarkable.
A New Tool For Using Video to Capture Stories From Your Audience - Frank Reactions
JUNE 20, 2014
But she was frustrated by the time involved in video editing, especially if you were trying to put … Continue Reading → The post A New Tool For Using Video to Capture Stories From Your Audience appeared first on Frank Reactions. Today’s guest, Katrina German, co-founder of Saskatoon-based start-up, OneStory, always loved the idea of using video to capture and save people’s stories.
How customer intelligence software helps companies fight the survey epidemic
APRIL 7, 2016
Customer Intelligence #NoSpamSurveys customer surveys spam surveys survey research survey software survey tools surveys traditional surveysJon Reed, the co-founder of the website diginomica , is sick and tired of surveys.
Building Customer Experience Bridges Across the Generations
AUGUST 16, 2016
Contact Center Management Customer Experience Events General ICUC Trends & Insights Consumer Generations Contact Center Management Tools ICUC 2016 inContact User Conference Millenials Omni-Channel Experience Partner Platinum Sponsor VerizonWhile preparing this blog, I kept thinking about Millennials. Everyone’s talking about them. They’re the driving force behind customer experience transformation because they have been raised with a digital sensibility.
Facebook’s New Content Marketing Tool - Frank Reactions
MARCH 20, 2014
Facebook trending tool great for content marketing ideas! It’s called “Trending” and it shows you what is being talked … Continue Reading → The post Facebook’s New Content Marketing Tool appeared first on Frank Reactions. Stuck For Content Marketing Ideas? photo courtesy of nkhmarketing on Flickr) A new box popped up in my Facebook feed today.