Technology – Panacea or Tool?

Michelli Experience

The post Technology – Panacea or Tool? Recently I had a conversation with a brilliant IT professional who repeatedly referenced the “limitless possibilities” of technology. His zeal and enthusiasm for all things technology made him well-suited for his specialty but as we talked, it became increasingly clear that he lacked similar respect for the importance of understanding human behavior.

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5 Helpful Contact Center Tools for Managers

inContact

A mechanic would have a tough time trying to perform even basic maintenance on a vehicle without a good set of tools. It may be possible to change an oil or air filter without tools, but how about changing a flat tire or replacing the alternator? Here are five helpful tools that can solve common contact center issues and provide a better service. These contact center tools can make drastic improvements to your contact center’s productiveness and performance.

Dynamic Branding Tools for Enhancing Customer Experience

Storyminers

Here are four powerful tools you can use to boost your brand and improve your customer experience. The post Dynamic Branding Tools for Enhancing Customer Experience appeared first on Storyminers.

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17 tools to help you write the perfect email to just about anyone

Kayako

If writing emails gives you anxiety, then try these tools and resources for fit. Tools That Tell You Who Your Audience Is. This tool also keeps stats of how often you are using each snippet, which can be helpful for support teams to know how often they answer the same question.

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Study: The Health of the Contact Center

For customers, it means interacting with brands via self- service tools, text and web chat. RIGHT TOOLS, DISRUPTION IS. Tweet this Technology and tools are key to addressing customer. enough to provide agents with the right tools to effectively resolve customer.

3 Tech Tools That Are Exciting Influencers

Smarter CX

Today, it’s impossible to read the news without seeing at least one headline about the latest tech tools and innovations. Tech Tool 1: Artificial Intelligence. Tech Tool 2: Machine Learning. Tech Tool 3: CRM.

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Social Proof: A Powerful, but Underutilized, CX Tool

Heart of the Customer

The post Social Proof: A Powerful, but Underutilized, CX Tool appeared first on Heart of the Customer. A common concern I see among CX pros is a concern over customers who are making “bad” choices. Customers who aren’t making the best use of the company’s products or services.

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5 Tech Tools That Are Changing the Wedding Experience

Smarter CX

With everything from virtual reality tools to view a fully-designed ballroom, to drone coverage of the occasion, new technologies are revolutionizing the way we plan, attend, and celebrate the big day. The post 5 Tech Tools That Are Changing the Wedding Experience appeared first on SmarterCX.

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The Top 14 Tools for Running A Successful Support Team

Kayako

There are loads of tools out there that can help you do your job more easily and make the customer experience even better. Here are 14 tools that my team and I use every day to help our customers, without (almost) ever breaking a sweat! Communication tools. Email tools.

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Executive Report: The Customer Data Too Often Overlooked by the C-Suite

analytics tools to deliver it. Today’s tools can analyze what is said not only. an organization, from contact center agents to the CEO, with easy-to-use tools that provide a better. admin tools that. analytics tools that. New Study Reveals Reliance on Too Few.

What’s the Catch? — 11 Hidden Pitfalls of Your Favorite Customer Engagement Tools

Comm100

Maybe your customer engagement tool traps you in a price creep, a stiff contract, or forces you to purchase add-ons to get the full functionality that you thought was included. Relying on a Single Customer Engagement Tool or Touchpoint Makes You Less Competitive.

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Tips and Tools for Conducting Competitor Analysis on Facebook

ReviewTrackers

Facebook Competitive Analysis Tools. Facebook Pages to Watch Feature: If you own a Facebook Page for business or have been assigned to manage one, you have instant access to a basic Facebook competitor analysis tool called “Pages to Watch”.

Music: A Marketing Tool

Beyond Philosophy

Title: The post Music: A Marketing Tool appeared first on Beyond Philosophy. Music has a unique effect on our brain, especially concerning memory. Apple brilliantly capitalizes on all of them in its holiday ad.

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The 45 Tools We Use to Run Promoter.io

Promoter.io

According to the data gathered by Siftery, a tool that tracks and suggests software used by businesses, companies today use an average of 37 different tools or software platforms to run their day-to-day operations. That is an amazing fact to consider, especially when compared to how few tools businesses used just a handful of […]. The post The 45 Tools We Use to Run Promoter.io

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4 Social Media Monitoring Tools for Tracking Your Brand

ReviewTrackers

If you’re hoping to effectively and efficiently monitor your brand based on what customers are saying, you’ll need a tool to help you get the job done. Here’s a list of top social media monitoring tools for tracking your brand and listening in on customer-led conversations: Hootsuite.

7 Steps and Tools to Avoid Brand Erosion During Organizational Transformation

MaritzCX

Editor’s note: This is a chapter from the ebook, Unlock the Value of CX. You can download the entire book here. Most organizations strive to ingrain in their employees a set of organizational values–behaviors and attitudes–that are the guiding principles for all employee actions.

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Are session recording tools a risk to internet privacy?

mopinion

Internet privacy and more specifically, the use of session recording tools have been a hot debate in recent months. The post Are session recording tools a risk to internet privacy? Default Blog data privacy internet privacy profiling research-insights session recording tools

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7 Tools for Server Management

Merlin

Fortunately, there are a lot of server management tools that you can utilize to keep your server efficient and reliable. Here are some of the tools you can use to help you manage your virtual and physical servers.

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Tools to Put the Customer at the Center of All You Do

CX Journey

What tools should you have in your customer-centric toolbox? While the empty chair is a great approach to making sure management thinks outside in versus inside out , there are other tools that can be used, as well.

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3 Online Marketing Tools You Can Use to Teach Consumers About Your Brand

Joe Rawlinson

However, despite the success that many companies realize from this initiative, email marketing is a powerful educational tool that’s underutilized. You’re not alone in your struggles.

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Mobile Tools for Better Customer Experience

Bold360

ve compiled a list of best-in-class tools to keep your mobile customers engaged With the whole world going mobile, and omni channel retail solutions being all the rage, it?s s important for businesses to cater to every aspect of a customer?s s mobile experience.

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Combine Best-of-Breed CCM, CX Tools

Topdown

Customer communications management (CCM) facilitates interactions between brands and their customers during high-value customer journeys like filing an insurance claim or registering a complaint.

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Tools to Support Your Growing Customer Base

Amity

SaaS Tattler Issue 83 - Tools to Support Your Growing Customer Base. There are numerous tools available that work with your budget while still helping to optimize the efficiency of your workflow. Tools of the trade: Apps for customer success.

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New customer loyalty measurement tool taps Data Republic’s marketplace

SuiteCX

Other third-party productised offerings off the back of Data Republic includes snapshot, a basket insight report for FMCG marketers, and Retail Benchmark, an insights tool. Customer experience consultancy, Ellipsis, launches first productised data offering off the back of Data Republic’s data exchange marketplace.

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New customer loyalty measurement tool taps Data Republic’s marketplace

SuiteCX

Other third-party productised offerings off the back of Data Republic includes snapshot, a basket insight report for FMCG marketers, and Retail Benchmark, an insights tool. Customer experience consultancy, Ellipsis, launches first productised data offering off the back of Data Republic’s data exchange marketplace.

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Your Most Important #CX Training Tool

CX Journey

Can you name one of the most powerful and most important customer experience training tools available to your organization? The most powerful training tool, the one that''s going to help your employees deliver a great customer experience, is a customer journey map.

Guest Blog: Is Your Contact Center Using the Right Customer Feedback Tool?

ShepHyken

This week we feature an article by Jaime Bailey who explains why your company is best served by considering every possible source of insight about customer behavior, goals, and expectations, and implementing the tools that most effectively serve your needs. – Shep Hyken.

What Twitter’s New Customer Service Tools Mean For You

Help.com

Last week Twitter announced the launch of new Direct Messaging and Customer Feedback tools. With the addition of the Customer Feedback tool, brands can now get data through CSAT and NPS surveys following tickets handled in the platform.

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Fun with the Force.com Migration Tool

West Monroe

If you haven’t used the Force.com migration tool to move metadata from one org to another you are missing out. While there are several ways to move metadata between orgs the Force.com migration tool is powerful and a great addition to your Salesforce toolbelt.

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The CX topic we need to address more

Customer Bliss

Experience Reliability & Innovation align around experience align silos back-end logistics customer experience reliability digital experience digital marketing digital tools IT unite silos

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Why We Use Tech Tools: To Coordinate Tasks

Forrester's Customer Insights

This is an amazingly accelerated time to be alive. During my nearly fifty years on the planet, we have increased by many orders of magnitude the knowledge that we have about our own existence. Research into the ultimate origins and functions of things ranging from life itself to skills and traits like language or culture […]. age of the customer

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Customer Intelligence Tools Better Than BI? You Betcha!

Clarabridge

Many organizations have settled on one global Business Intelligence (BI) tool. Either your IT team has said, “all reports will be done in Tableau” or they’ve settled on SAP’s Business Objects, Oracle’s Hyperion, or one of the newer tools, like Domo.

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4 Essential Tools for Remote Workplace Productivity

Win the Customer

Remote workplaces need the right social support systems for telecommuting employees and the correct set of productivity tools to ensure task efficiency and employee engagement.

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How to Find the Right Citation Tool

ReviewTrackers

The best local SEO tools can help you improve your local search performance, automate a number of SEO tasks, build your online reputation , and drive in-store traffic and sales. What Citation Tools Can Do For You. This is where a citation tool can be helpful.

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Tools for Your Next Team Meeting

Brad Cleveland

Looking to generate substantive conversation at your next team meeting? Try one of these worksheets on customer expectations, metrics and customer access strategy. It can be helpful to take a step back from the day-to-day, urgent issues to think about the bigger picture.

Video: Augmented Reality As a Selling Tool

MaritzCX

One of the many benefits of having kids in university is that it keeps you more current on technology than, perhaps, you might normally be. Our oldest son (the future mechanical engineer) showed me something this past weekend that was, frankly, remarkable. If you haven’t seen it, take a look.

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Augmented Reality As a Selling Tool

MaritzCX

One of the many benefits of having kids in university is that it keeps you more current on technology than, perhaps, you might normally be. Our oldest son (the future mechanical engineer) showed me something this past weekend that was, frankly, remarkable.

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How Business Intel Tools Can Protect Customer Data

Win the Customer

The post How Business Intel Tools Can Protect Customer Data appeared first on Win the Customer! Because you can’t always turn to an expert in times of trouble and crisis, there are strategies you can turn to protect confidential customer information from getting in the wrong hands.

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The Base of the Consumer Tech Stack: Tools

Forrester's Customer Insights

Consumer technology and all the disruption it continues to cause can’t happen without tools. But when I invoke the word tools, I am not referring to the tools themselves, I’m referring to our human habit of creating and using tools, even defining ourselves by those tools. The actual tools […]. Sounds obvious, doesn’t it? True enough.

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